Provider Relations Representative remote jobs - 2,943 jobs

WHY TENANT At Tenant, Inc., we're modernizing the self-storage industry through intuitive technology and customer-first solutions. You'll work alongside thoughtful, driven teammates who value ownership, collaboration, and growth. This role offers hands-on exposure to customer success in a fast-growing SaaS environment and the opportunity to build a strong foundation for a long-term career in Customer Success. JOB SUMMARY The Customer Success Manager plays a key role in supporting customer adoption, satisfaction, and retention. This position partners closely with senior Customer Success, Sales, Product, and Support teams to ensure customers receive timely guidance, proactive support, and consistent value from the Tenant platform. This role is ideal for someone who is customer-centric, organized, eager to learn, and excited to grow within a SaaS customer success organization. You will support a mix of small to mid-market and select high-touch customers while developing the skills needed to manage more complex accounts over time. KEY RESPONSIBILITIES Customer Ownership & Retention Support Manage revenue retention, engagement plans and flag at-risk in assigned customer base. Support a portfolio of customers by serving as a day-to-day success contact. Monitor customer engagement, usage, and health indicators to identify potential risks or opportunities. Participate in customer check-ins, QBR preparation, and follow-ups under the guidance of senior team members. Support renewal and expansion efforts by reinforcing product value and customer outcomes. Customer Success Execution Assist with onboarding activities to help customers successfully launch and adopt the Tenant platform. Guide customers through product features, workflows, and best practices. Help maintain and update customer success playbooks, templates, and enablement materials. Develop deep familiarity with Tenant's products and act as a trusted product resource for customers. Cross-Functional Collaboration Partner with Sales, Support, Product, and Engineering teams to address customer needs and feedback. Escalate customer issues appropriately and help track resolutions. Assist with customer communications related to product updates or service notifications when needed. Maintain accurate customer records, tasks, and workflows in Monday.com and other tools. Operational Excellence & Learning Track customer health, adoption metrics, and engagement trends. Learn how to interpret customer data and translate insights into action. Support continuous improvement of Customer Success processes and documentation. Assist with support overflow or customer inquiries during peak periods. TEAM & CULTURE Build strong working relationships across a collaborative, mostly remote team. Demonstrate a customer-first mindset, accountability, and eagerness to learn. Participate in team meetings, training sessions, and professional development opportunities. Contribute positively to a culture of growth, feedback, and shared success. QUALIFICATIONS & EXPERIENCE 1-3 years of experience in a customer-facing role (Customer Success, Support, Account Management, Sales, or similar), preferably in a SaaS environment. Strong interest in Customer Success, customer experience, and technology. Excellent communication skills-written, verbal, and interpersonal. Highly organized with the ability to manage multiple tasks and priorities. Comfortable working with data and learning how to use metrics to guide decisions. Experience with tools like Zendesk, Monday.com, CRM systems, or similar platforms is a plus. Curious, proactive, and motivated to grow into a more senior Customer Success role over time. Tenant, Inc. is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other protected characteristic under applicable law. #CSMJobs, #StartupCareers, #Mondaydotcom, #Zendesk#NowHiring #CustomerSuccess #CustomerSuccessManager #SaaSJobs #CustomerExperience #CustomerRetention #TechCareers #B2BSoftware #PropTech #SelfStorage #GrowthCareer #EarlyCareerJobs #RemoteJobs #CustomerFirst

OVERVIEW: Our client, a US Fortune 1,000 company and a major process services provider to Government Health and Human services agencies in the US, seeks an accomplished “Bilingual Customer Service Rep (Local-REMOTE)” Bilingual Customer Service Rep (Local-REMOTE) Location: Rancho Cordova, CA ( Full address : 3130 Kilgore Road, Rancho Cordova, CA 95670) Duration: 3-4 months+ Contract with high possibility of extension!!! Pay rate: $20.25/hr on W2 Note: Initial Training will be ONSITE, after training, the candidate is allowed to work remotely. Work from home will be allowed. Work schedule is 9-6pm PST. Bilingual fluency in English and one of these commonly spoken languages: Spanish, Japanese, Thai, Laotian, Mandarin, Cantonese, Cambodian, Korean, Russian, Vietnamese, Tagalog, and Armenian. Equipment will be provided by the client, however the candidate needs to have High speed wired internet connection to work REMOTELY. JOB DESCRIPTION: One year of experience in the field or related area. High School diploma, GED, or equivalent certification. Computer literacy with the ability to quickly learn new software programs. Demonstrated ability to follow procedures and meet quality and production standards set for the position or equivalent. excellent organizational, interpersonal, written, and verbal communication skills; ability to perform comfortably in a fast-paced, deadline-oriented work environment. Ability to successfully execute many complex tasks simultaneously. Ability to work as a team member, as well as independently; and computer literacy with the ability to quickly learn new software programs. Preferred qualifications include experience in a health or human services field dealing with the public in a call center environment. JOB RESPONSIBILITIES: Responds to inbound 800-line calls and completes outbound support calls, provides responses to questions, and in specific instances, refers callers to the appropriate supervisor, county or state agency representatives for service and/or when problems or concerns occur. Assists beneficiaries by completing enrollment transaction request transactions, as applicable. Maintains updated knowledge of the Client program, including its policies and procedures as referenced in the employee manual and other policies adopted by corporate, the project and/or client and as referenced in desk procedures for the position. Maintains knowledge of contract compliance provisions of the project and meets those provisions that are applicable to this job position. Follows policies and procedures applicable to the position. Recruiter Contact Info Gurjant Singh Phone: ************ Email: ********************************** ************************ I'd love to talk to you if you think this position is right up your alley, and assure prompt communication, whichever direction. If you're looking for rewarding employment and a company that puts its employees first, we'd like to work with you. Company Overview: Amerit Consulting is an extremely fast-growing staffing and consulting firm. Amerit Consulting was founded in 2002 to provide consulting, temporary staffing, direct hire, and payrolling services to Fortune 500 companies nationally: as well as small to mid-sized organizations on a local & regional level. Currently, Amerit has over 2,000 employees in 47 states. We develop and implement solutions that help our clients operate more efficiently, deliver greater customer satisfaction, and see a positive impact on their bottom line. We create value by bringing together the right people to achieve results. Our clients and employees say they choose to work with Amerit because of how we work with them - with a service that exceeds their expectations and a personal commitment to their success. Our deep expertise in human capital management has fueled our expansion into direct hire placements, temporary staffing, contract placements, and additional staffing and consulting services that propel our clients' businesses forward. Amerit Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Applicants with criminal histories are considered in a manner that is consistent with local, state and federal laws.

We're looking for Customer Support Product Testers across the US to work from home and help top brands improve their products before they hit the market.

At Cymbiotika, we believe that wellness starts with trust. That's why we're committed to creating supplements that are not only effective but also transparent. From the moment you pick up one of our products, you'll know exactly what's inside-no hidden ingredients, no confusing labels. We take pride in using only the highest-quality ingredients, carefully sourced and backed by science, to ensure you're getting the best of nature and innovation in every supplement. We understand that health is personal, which is why our supplements are designed to work with your body, not against it. By focusing on bioavailability and using advanced liposomal delivery systems, we ensure that your body can absorb and use the nutrients to their fullest potential. Our goal is simple: to help you feel your best, with products you can trust, made with ingredients you feel good about. With Cymbiotika, you're not just taking a supplement-you're joining a community of people who value wellness, science, and the power of transparency. We're here to empower you on your journey to better health, every step of the way. We are looking for a motivated and experienced Customer Experience Advocate to join our Cymbiotika team! As a Customer Experience Advocate, you will be tracking all points of customer engagement, addressing customer queries, and identifying ways to improve our customer services. Role Overview As a Customer Experience Advocate, you are the voice of the company, specializing in extensive product knowledge, record keeping, and problem solving. Working alongside multiple departments, you will answer customer questions and concerns with confidence and a positive attitude. Responsibilities: Provide customers with order verification, updates regarding shipment, product availability and pricing. Work closely with cross-functional departments to enhance customer services and brand awareness. Provide analytical and specialized administrative support with general instructions. Inform customers about new products and usage. Analyze customer feedback on new and existing products, as well as preparing reports. Respond to customer queries in a timely and effective manner, via phone, email, or social media. Participate in weekly meetings that are structured to aid in the enhancement of professional development. Maintain accurate records and document all customer service activities and discussions. Requirements: At least 1 year of relevant experience Exceptional communication, collaboration, and problem-solving skills. Exceptional interpersonal skills and a client-centered approach. Great organizational and time management abilities. Proficiency in Google and customer service softwares What We Offer: Welcome Package: Receive a curated selection of Cymbiotika products to kickstart your wellness journey with us at your 45th day. Exclusive Employee Discounts: Enjoy 70% off all products for yourself and 50% off for friends and family. Flexible Fridays: Work from home Fridays to ease into your weekend with balance and flexibility. Catered Team Lunches: Connect with your colleagues over delicious catered lunches every Wednesday. Beverage Perks: Cold brew, coffee, and fridge full of drinks. Snacks: Variety of snacks to keep you fueled. Wellness Facilities: Unwind in our on-site meditation room or recharge with red-light therapy. VIP Access: Enjoy exclusive suite access at Petco Park for San Diego Padres home games. Fitness Perks: Complimentary ClassPass membership for access to fitness classes and wellness activities. Paid Time Off: Enjoy 13 paid company holidays, a generous PTO policy that grows with your tenure, and dedicated sick time to support your health and work-life balance. Comprehensive Health Benefits: Dental, vision, and health insurance plans with 100% employer-paid coverage options. Exclusive Lifestyle Discounts: Special offers through partners like Farmers Insurance, hotels, movie theaters, theme parks, and more. Team-Building Activities: Join regular team outings and events that foster collaboration, creativity, and fun. Retirement Plan: 401(k) plan with matching contributions to help secure your financial future. Community Engagement: Participate in company-sponsored volunteer events and give back to causes that matter.

We are hiring a customer service representative to manage customer queries and complaints. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers. Pay $18/HR (Monday-Friday Day Shift) Work Environment: In-office training for 10 weeks. After successful training this position will become work from home. Additional Info: Must have reliable transportation and home internet access Must have Long Term Care, Medicare, or Medicaid experience for this role Customer Service Representative Responsibilities: Maintaining a positive, empathetic, and professional attitude toward customers at all times. Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Knowing our products inside and out so that you can answer questions. Processing orders, forms, applications, and requests. Keeping records of customer interactions, transactions, comments, and complaints. Communicating and coordinating with colleagues as necessary. Providing feedback on the efficiency of the customer service process. Managing a team of junior customer service representatives. Ensure customer satisfaction and provide professional customer support. Customer Service Representative Requirements: High school diploma, general education degree, or equivalent. Ability to stay calm when customers are stressed or upset. Comfortable using computers. Excellent communication skills and Microsoft Office Suite

Private Client Associate Hybrid - Petaluma, CA The Private Client Associate is a member of Perigon's Client Service team. The Associate's role is to support Wealth Managers with day‑to‑day operations, administrative and client service tasks. Candidates will be interacting directly with Private Wealth Advisors, and as such, professional communication, attention to detail, and white‑glove client service skills are of the highest importance for this role. The Private Client Associate will be responsible for understanding the firm policies, as well as the operating procedures of our custodian partners (Schwab, Fidelity, Pershing, SEI). They will need to have a high level of technology acumen to navigate Perigon's internal and custodial processes. Position Title: Private Client Associate Department: Client Services Location: Hybrid - Petaluma, CA Employment Status: Full‑time FLSA Status: Exempt Effective Date: 2025 Company Overview Perigon Wealth Management is a rapidly growing independent Registered Investment Advisor (RIA) based in San Francisco, CA. We manage approximately $8 billion in client assets as a fee‑only fiduciary. In addition to our headquarters in San Francisco, we have offices nationwide including Hawaii, New York, New Jersey, Connecticut, Massachusetts, Delaware, Michigan, Georgia and Florida with plans for significant near‑term growth and expansion into new markets. Essential Duties and Responsibilities The essential functions include, but are not limited to the following: Maintain client relationships Work within the firm's processes to ensure client needs are met Process client requests and inquiries with a high level of accuracy Ensure key client and account information is accurate and up to date Open new accounts, initiate account transfers & rollovers Onboard new clients and/or client accounts: collect client data, process account paperwork Process money movement requests Input data within Portfolio Management Software for client billing Maintain client data within CRM Prepare advisors and clients for quarterly & annual meetings Schedule and coordinate meetings with Financial Advisors and other firm personnel as needed Conduct limited research projects and project‑based requests by advisors and firm leadership Participate in local firm initiatives organized by local firm leadership Identify internal process improvements Minimum Qualifications (Knowledge, Skills, and Abilities) Strong client service background with significant work history within a wealth management, asset manager, insurance company, bank or related industry (RIA Experience Preferred) Excellent written and verbal communications skills Experience working with custodial platforms (Fidelity, TD Ameritrade, Schwab, Pershing, SEI) Working knowledge of Portfolio Management Software, CRM, DocuSign and Cloud Storage Recognizes and respects the importance and reasons for adhering to policies and procedures Operates with a clear understanding of when to act independently and when to escalate for others' involvement Takes ownership of initiatives and continues to move forward in the face of challenges Honors commitments, assumes responsibility and takes ownership Physical Demands and Work Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate. This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job‑related instructions and to perform any other job‑related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the employee(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an at will relationship. The company is an equal opportunity employer and complies with ADA regulations as applicable. #J-18808-Ljbffr

Full onsite until trained (30-45 days minimum) with conversion to flex, 3 days onsite, 2 days remote after fully trained. To work remote, candidates must have their own computer. Otherwise, will need to work fully onsite. Verify accuracy of provider data information and submit request for updates. Review provider audit reports and perform remediation outreach. Requires frequent contact with our provider by phone and/or email. This is a full time position that requires employee to be in-office during training period (approx. 30-45 days). Once training is complete and proficiency is shown, manager has the discretion to convert position to a flex position which is a minimum 3 days in-office with up to 2 days work from home. Employee must have their own phone, computer equipment with high-speed internet. There are not provided by the company. Job Requirements: HS Diploma/GED Verbal and written communication skills Ability to quickly learn moderately complex computer systems that support the business area and processes Comfortable making outbound calls and communications through email Computer experience (1+ years) Ability to use basic office equipment (including a copier, etc.), PC proficiency to include: Microsoft 365 Office Products (Excel, Word, Outlook) Ability to accesses information from a computer and/or maintain a computer database Detect and correct errors Ability to follow detailed instructions Professional demeanor, Confidentiality of information Organizational skills Preferred Job Requirements: Customer Service (2+years), Knowledge of health care policies, products and procedures, Knowledge of Salesforce System.

Title: Customer Service Duration: 6+ months (Extension) Shift: 8am - 5pm Qualifications: A combination of formal education such as bachelor's degree, associate's degree with certifications and/or at least 2-4 years of progressive customer service experience Excellent communication skills Excels at interpersonal and relationship management skills Prior experience with the ability to successfully resolve conflict Strong ability to multi-task Some exposure to building products and/or retail industry preferred Developed systems aptitude and Microsoft Office skills SAP experience required Order Management Accept, enter, schedule and maintain orders within SAP Sales Force Order Entry Document Manager (OEDM) Understands and executes all types of order processing (EDI/Business Connections) Verify pricing Respond to inquiries, e.g. inventory availability, production schedule, technical questions, products and policies Ability to build efficient truckloads and schedules in coordination with the traffic department Verify accurate information on ship schedule/OEDM Is a high performer in the CAS Learning Path - achieving agreed upon metrics and demonstrating critical behaviours Can function across all regions and in multiple business groups Understands and correctly provides direction of the Service Advantage for our customer and Sales Team. Communicates, when necessary, with internal departments regarding Credit and Pricing Expedites hot or special orders as agreed upon with sales and supervisor Conflict Management Properly communicates, manages and resolves customer and sales issues in a professional and empathetic manner Address and correct customer service issues, forward issues to appropriate department, continued follow-up through resolution to ensure overall customer satisfaction Collaborate with cross-functional teams to expedite orders Perform backorder coordination/shipping Maintain customer records within all software databases Communicate any schedule delays in customer orders in a timely manner Manage the Return Material Authorization (RMA) process within agreed upon policy, ensuring customer satisfaction, while ensuring guidelines and goals are achieved. Order Management & Customer Service Supply Chain Support Cross train to gain understanding of the functions within Supply Chain to effectively support the overall Siding Products Group. Provide coverage for time off, peak periods and perform at the Learning Path proficient level and as a high performer in all aspects of customer service and related cross trained function(s). Maintain customer records within all software databases Manage the Return Material Authorization (RMA) process within agreed upon policy, ensuring customer satisfaction, while ensuring guidelines and goals are achieved. Is proficient in Salesforce or equivalent computer related skillset Maintain customer records within all software databases Responsibilities: Under the supervision of the Service Center Supervisor located in Malvern, PA (this is not a remote position) or Manager the Customer Service Temp is accountable for establishing a strong customer relationship based on trust and responsiveness to deliver World Class Service to the incumbents' customer base. The CST will accurately process customer orders in an efficient manner to ensure we exceed our customers' expectations. Additionally, the CST will manage multi-part customer complaints/concerns and be empowered to resolve issues in a timely and professional manner. The CST is fully proficient in all aspects of the Learning Path and is knowledgeable across all lines of business and regions. The CST will adhere to policies and procedures currently in place and maintain the required level of service to our customers. The CST works within the parameters as defined by customer service standards and the Service Advantage guidelines. The incumbent must analyse and respond to fluctuating situations and conditions in such a manner that not only meets/exceeds the expectations of our customer but considers the overall impact to the business. Proactively resolves customer problems/issues, exhibiting ownership for our customers. Demonstrates relentless customer service Flexibility in working hours 7:30am - 6pm with some overtime Willingness and ability to work from home during inclement weather or emergency situations - requires home phone line & internet

Service Scheduling Administrator (SSA) Part-Time | Fully Remote After Training Training Location: Charlotte North Ops Center 115 Rhyne Road, Charlotte, NC Training is conducted onsite, five days a week. Work Schedule & Mobility: Onsite for training; fully remote after training Part-time role (minimum 22 hours/week) Hours may increase to 36+ per week if the contingent worker is available Required availability: Weekends: 7:00 AM - 6:00 PM Holidays: 7:00 AM - 4:00 PM Position Purpose: The Service Scheduling Administrator (SSA) is responsible for assigning, routing, and adjusting workloads for field service personnel to support daily operations, customer service commitments, and emergency response. This role serves as a critical point of contact for technicians, first responders, and emergency customers, ensuring timely, accurate, and professional resolution of service needs. The SSA supports after-hours operations and contributes to maintaining 24/7/365 emergency coverage across the service area. Nature & Scope The SSA supports the Planning & Progression Department, a centrally-led and regionally-executed team responsible for receiving, routing, and assigning all service orders for the Natural Gas Business Unit. This role requires: Independent judgment and analytical skills to optimize workloads in a dynamic operational environment The ability to assess service calls and emergencies and apply appropriate human relations skills Coordination of service and emergency response across a three-state service area operating 24/7/365 Operational Impact: Supports approximately 350 Service Technicians Helps manage an average of 56,000 emergency calls annually Key Responsibilities: Assign, route, and adjust daily workloads for field service personnel Answer inbound calls from technicians, first responders, and emergency customers Handle complex calls requiring research, follow-up, and sound judgment Monitor service workflows and adjust schedules as operational conditions change Ensure timely, accurate resolution of customer inquiries and emergencies Support after-hours technician operations and emergency response coverage Required Skills & Qualifications: Strong analytical, problem-solving, and decision-making skills Ability to multitask and prioritize in a fast-paced, high-volume environment Excellent communication and customer service skills Ability to remain calm and professional during emergency situations Education Requirement: High School Diploma or GED required

Remote Customer Support Specialist (Work From Home) | $3,300-$3,900/month We're hiring Remote Customer Support Specialists to join our growing team. This is a fully remote / work-from-home customer service role focused on handling inbound calls and helping customers with general questions, updates, or basic support needs. You'll be the first point of contact for customers-so clear communication, patience, and a calm, professional tone matter. If you enjoy talking to people, following simple processes, and solving straightforward issues while working independently, you'll feel right at home here. What You'll Do (Key Responsibilities) Answer inbound customer support calls and provide accurate, helpful responses Make occasional outbound calls (appointment reminders, follow-ups, or status updates) Maintain a friendly, patient, and professional tone on every interaction Document call notes and key details accurately using our digital tools and systems Follow step-by-step call handling procedures to keep conversations efficient and consistent Stay connected with your remote team through chats, updates, and scheduled check-ins What We're Looking For (Qualifications) Strong speaking skills, active listening, and clear communication Comfortable using a computer and switching between basic tools (calls, notes, systems) Reliable internet connection and a quiet, distraction-free home workspace Team-minded attitude-willing to ask questions and support others No experience required - paid training is provided Customer service experience (call center, retail, hospitality) is a plus, not required Pay & Benefits Monthly pay: $3,300-$3,900 (based on experience) 100% remote - work from the comfort of home Paid training starting day one Flexible scheduling options (including weekends based on availability) Supportive team culture with approachable managers Growth and advancement opportunities within the company If you're ready to start a remote customer support role with training, flexibility, and a supportive team, apply today. 📞💻

The Customer Service Representative is responsible for delivering high-quality support to policyholders and prospective customers. This entry-level role ensures a positive customer experience by answering questions, resolving issues, processing policy updates, and providing accurate information in a timely and professional manner. Duties and Responsibilities: · Manage multiple tasks and priorities while efficiently navigating various systems to perform job functions. · Demonstrate a strong understanding of company procedures, processes, tools, and systems. · Take full ownership of customer accounts during the review and servicing process. · Maintain accurate internal records by archiving all necessary documentation and evidence. · Develop and maintain strong knowledge of company products, pricing, underwriting guidelines, and policy features. · Receive, investigate, and respond to all customer inquiries, concerns, and complaints in a timely and professional manner. · Request, track, and follow up on any missing or required information from customers. · Provide accurate quotations, pricing details, and policy information to new and existing customers. · Successfully complete the sales process in accordance with the company's regulatory requirements. · Answer incoming calls promptly, professionally, and courteously while maintaining excellent customer service standards. Job Requirements · High school diploma or equivalent required. · Active insurance license (Property & Casualty) · Bilingual skills are a plus (Spanish/English preferred). · Ability to learn and apply insurance guidelines, processes, and systems. · Ability to thrive in a fast-paced, high-pressure environment while maintaining accuracy and professionalism. · Proficient in Microsoft Office applications and comfortable handling phone communications with a professional disposition · Time-management skills · Customer-focused mindset with strong problem-solving skills · Previous customer service experience preferred. · Candidates are required to complete a basic computer proficiency and customer service skills test and achieve an acceptable passing score. Work Environment & Schedule · Standard schedule: Monday-Friday; Currently hiring for shifts between 5:00 AM and 6:00 PM MST and the schedule will vary depending on call center needs at the time of hiring. · In-office position and require on-site attendance for all scheduled shifts for Arizona. · Remote position available for out-of-state applicants only, and this position requires the schedule to accommodate Arizona time.

We are looking for a dedicated and empathetic Inbound/Outbound Call Center Representative to join our Patient Services team. In this role, you will be responsible for making inbound/outbound calls to an existing patient list to schedule doctor appointments. The ideal candidate will have excellent communication skills, a compassionate approach to patient interactions, and the ability to manage a high volume of calls efficiently. Key Responsibilities: Outbound Calling: Make a minimum of 25 outbound calls per hour to existing patients to schedule doctor appointments. Inbound: Take high volume incoming calls from patients to assist in scheduling doctor appointments. Navigate through multiple applications to answer insurance and account questions. Appointment Scheduling: Accurately book and confirm appointments based on patient availability and doctor schedules with a goal of setting a minimum of 125 appointments per month. Patient Interaction: Engage with patients in a courteous and professional manner, addressing their questions or concerns and providing relevant information about their appointments. Data Management: Update patient information, appointment details, and call outcomes in the company's scheduling and CRM systems. Documentation: Maintain accurate records of patient interactions and appointment status, ensuring all information is entered correctly and promptly. Compliance: Adhere to privacy regulations and company policies regarding patient information and appointment scheduling. Feedback and Improvement: Report any issues or patient feedback to the Call Center Manager to help improve processes and patient satisfaction. Performance: Maintain and exceed company metrics for outbound and inbound calls and appointments set. Qualifications: Experience: Previous experience in a call center or customer service role is preferred, particularly in a healthcare or insurance setting. Training will be provided. Communication Skills: Strong verbal communication skills with a focus on clear, compassionate, and effective patient interaction. Organizational Skills: Excellent organizational skills with the ability to manage multiple tasks and maintain a high level of productivity. Technical Proficiency: Familiarity with scheduling software and CRM systems is a plus; proficiency in data entry and technical aptitude use required. Attention to Detail: High attention to detail to ensure accuracy in scheduling and patient information. Empathy: Ability to approach each call with empathy and professionalism, particularly when dealing with sensitive patient information. Working Conditions: Schedule: Full-time. Flexibility in scheduling may be required based on call volume and patient needs. Hours are Monday-Friday between the hours of 8:30-6:00. There are occasional Saturdays based on Company needs Environment: Remote work environment. Noise Requirements: Must be able to provide and maintain a quiet, distraction-free workspace with zero background noise to ensure clear, professional-quality inbound and outbound calls.

At Globe Life, we are committed to empowering our employees with the support and opportunities they need to succeed at every stage of their career. We take pride in fostering a caring and innovative culture that enables us to collectively grow and overcome challenges in a connected, collaborative, and mutually respectful environment that calls us to help Make Tomorrow Better. Role Overview: Could you be our next Bilingual Customer Retention Representative? American Income Life is looking for a Bilingual Customer Retention Representative to join the team! As a Customer Retention Representative, you will play a critical role in maintaining American Income Life's customer base by engaging with policyholders who are considering cancellation or have policies in a lapsed status. This role focuses on building relationships, understanding customer needs, and providing solutions to retain valuable life insurance coverage. This is a remote / work-from-home position. We have full-time and part-time positions available with morning and evening shifts. What You Will Do: Inbound Cancellation Support: Handle incoming calls from policyholders requesting policy cancellations, working to understand their concerns and explore retention options. Outbound Lapse Recovery: Proactively contact customers with lapsed life insurance policies to discuss opportunities and payment solutions. Customer Consultation: Assess individual policyholder situations and recommend appropriate coverage adjustments. Relationship Building: Demonstrate clear, empathetic, and professional communication by actively listening to policy holder concerns, asking clarification questions to fully understand their situation, and explaining policy options and solutions in simple, easy-to-understand language. Documentation: Maintain accurate records of all customer interactions, retention efforts, and outcomes in company systems. Product Knowledge: Stay current on life insurance products, policy features, and company procedures to provide accurate information. Communication: Adapt communication style to meet individual customer needs, maintain a calm and supportive tone during difficult conversations, and ensure all the information provided is accurate and complete. Follow up with customers as needed to confirm understanding and satisfaction with proposed solutions. Performance Metrics and KPI Achievement: Meet or exceed established contact center key performance indicators (KPIs) including call volume targets, retention rate goals, first call resolution, adherence targets, call quality targets, and attendance expectations. Efficiently manage daily call quotas for both inbound cancellation calls and outbound lapse recovery contacts while maintaining quality standards. What You Can Bring: Must be fully bilingual in English and Spanish, with the ability to speak, read, and write fluently in both languages. High school diploma or equivalent. Basic Microsoft Office Skills, including Word, Excel, and Outlook. Minimum Typing speed of 30 wpm. Experience in a call center environment preferred. Some experience in insurance and/or sales is preferred. Excellent verbal and written communication skills. Ability to solve complex policyholder issues with a positive attitude. Ability to work in a fast-paced environment and work well under pressure. Knowledge of life and/or health insurance terminology preferred. Applicable To All Employees of Globe Life Family of Companies: Reliable and predictable attendance of your assigned shift. Ability to work full time and/or part time based on the position specifications. How Globe Life Will Support You: Looking to continue your career in an environment that values your contribution and invests in your growth? We've curated a benefits package that helps to ensure that you don't just work, but thrive at Globe Life: Competitive compensation designed to reflect your expertise and contribution. Comprehensive health, dental, and vision insurance plans because your well-being is fundamental to your performance. Robust life insurance benefits and retirement plans, including company-matched 401k and pension plan. Paid holidays and time off to support a healthy work-life balance. Parental leave to help our employees welcome their new additions. Subsidized all-in-one subscriptions to support your fitness, mindfulness, nutrition, and sleep goals. Company-paid counseling for assistance with mental health, stress management, and work-life balance. Continued education reimbursement eligibility and company-paid FLMI and ICA courses to grow your career. Discounted Texas Rangers tickets for a proud visit to Globe Life Field. Opportunity awaits! Invest in your professional legacy, realize your path, and see the direct impact you can make in a workplace that celebrates and harnesses your unique talents and perspectives to their fullest potential. At Globe Life, your voice matters.

TEECOM | We Make Technology Work in Buildings Do you want to launch or advance a career at the intersection of technology and the built environment? Do you want to work with exceptional engineers to solve complex problems creatively? Do you want to work with clients to take their building experiences to the next level of connectivity, safety, and wow factor? Do you want to join a company that defines the state of the art in its practice, with visionary leadership and in-house research and development? TEECOM is a $50+ million/year consulting engineering firm with an average annual growth rate of 20% over the past 25 years. We make technology work in buildings through strategic consulting, design and engineering, project management, and enterprise support. We work hard in a fast-paced, professional remote environment that will challenge you to learn and grow. TEECOM is one of the fastest-growing companies in the San Francisco Bay Area, with additional teams in New York City, the United Kingdom, the Pacific Northwest, Southern California, and Texas. Join us and make TEECOM even better. About the Position The Principal, Client Relations - Healthcare, plays a critical role in growing TEECOM's footprint in the Healthcare market vertical. This position required a consultative selling approach, identifying client objectives and challenges while aligning with TEECOM's expertise and service offerings. The goal is to establish TEECOM as the preferred partner for all technology design and implementation needs. This leadership role offers the opportunity to drive growth by leveraging an established network and client relationships to further TEECOM's thought leadership and grow our market share.Impact Develop Sales: Identifies opportunities through relationships and networking that have or will position the firm for future work, as well as providing an excellent client experience that results in net new and repeat work. Represent TEECOM Values and Guiding Principles: Demonstrate that they CARE about clients and fellow team members, add VALUE, and earn and build TRUST. Solicit Client Feedback: Ask for client feedback routinely and document and share the feedback with our team members. Contribute to TEECOM's Leadership: Contribute and participate in strategic leadership meetings and conversations through our semi-monthly leadership meetings and quarterly planning meetings that lead to market outperformance and growth. Influence Indirect Mentorship: Provide indirect mentorship to anyone who asks questions or needs guidance. Guide Decisions: Directly influence decisions and help guide decisions in TEECOM's favor. Lead by Example: Set an example for the team by aligning your actions with your words. Trusted Advisor: Become a trusted advisor to clients, team members, and industry partners, leading to positive and constructive growth. Knowledge Deep understanding of technologies services (ICT, AV, SEC, Network, Acoustic), the AEC industry, and the implementation of technology services solutions. Familiar with technology systems within ICT, telecom infrastructure, cabling, audiovisual, security, acoustics, and wired and wireless networks. Understanding the Architecture, Engineering, and Construction (AEC) industry and the complexity of building large facilities within multiple market verticals. Skills Solution Selling: Express and sell complex solutions to the highest level of executives. Demonstrate an ability to pivot C-suite to consider new business processes. Problem Solving: Approach problems logically to create a workable solution. Networking and People Skills: Ability to identify and connect with decision-makers across organizations from middle/upper management to the C-suite. Utilize people skills to nurture and expand networks to identify project leads to increase TEECOM's market share. Client Experience: Facilitate an impactful and positive client journey experience by focusing on all client interactions. Communication: Conduct business communications in a practical, professional, and concise manner, both verbally and in written formats, and one-on-one, small-group, and large-group settings. You must read, write, speak, compute, and problem-solve various tasks. Break down complex concepts into smaller and more digestible components that allow for a greater understanding by others. Documentation: Accurately and concisely capture discussions in the form of meeting notes, decisions, and action items, as well as document weekly activity. Organization: Keep track of multiple projects and client and team member requests, often on a last-minute basis, with excellent follow-up and follow-through. Teamwork: Work as a functional team member and successfully work with other teams and business functions to achieve positive results. Facilitate effective project team and cross-functional interactions (Project Delivery, Finance, Marketing, etc.). Strategy: Align the team's goals with the organization's goals. Communicate the plan with the team to ensure understanding. Accept responsibility for problems and recognize others for their ideas and contributions. Know when to ask for help from leadership and how to present scenarios, challenges, and issues to leadership to gain support when required. Emotional Intelligence: Nurture, mentor, and collaborate with staff who work in a deadline-driven environment on projects with complex needs. These conditions can lead to stress in team members. Know how and when to apply pressure and nurture staff members. This results in high levels of effective communication, team member satisfaction, motivation, and project results, leading to a highly functional and successful team. Process Oriented: Follow processes, continually seek to make processes more efficient, enforce processes, and conduct root cause analyses that lead to the update or creation of processes. Software: Use applications effectively and efficiently (GitHub, G-Suite, Slack, etc.) to communicate and deliver work products. Be agile and willing to learn new software and applications as needed. Essential Duties and Responsibilities Pipeline: Build and document a pipeline of opportunities through client relationship development, research, and collaboration with our Market Intel team. Client Relations Development: Lead business development activities and direct specific project pursuit efforts within the Healthcare market vertical. Act as the primary external-facing representative, proactively identifying opportunities and engaging key stakeholders to position TEECOM as a trusted technology partner. Sales Plan: Work with the Director of Global Business Development to inform and develop an annual client relations and sales plan for your target market and accounts that supports and is consistent with TEECOM's growth goals. Market Intel: Gather intelligence and open doors to new direct owner clients, architects, engineers, and other channel partners. Leverage insights from the Market Intel team to refine client engagement strategies. Support Project Delivery: Support the (TBD) market vertical project delivery team in developing relationships and visibility into new client's pipeline. Expand Accounts: Develop past and current client relationships to expand our range of services and build a pipeline of future opportunities. Industry Events: Participate in industry-related functions to increase visibility and identify and connect with clients, channel partners, and other synergistic connections. Competitive Advantage: Collect and organize the information required to give TEECOM a competitive advantage when competing with other firms for project awards. Referrals: Source referrals from existing clients. Collaborate with Market Intel: Prepare intelligence maps for client organizations, identifying decision-makers and existing vendor preferences. Reporting: Provide weekly updates to leadership on client relationship efforts, leads, and prospective project status through our CRM tools and processes. Solution Selling: Listen to key business requirements and map TEECOM solutions to needs expressed. Travel: Travel (30-40%) to meet with clients, attend industry events, and participate in in-person engagements to foster relationships and drive business growth. What Success in this Role Looks Like Sales Plan: Working with the EVP of Client Relations and the Global Director of Business Development, inform, develop and execute a sales plan identifying client targets, top channel partners, and opportunities within the Healthcare market vertical. Never Have Lunch Alone: Secure, on average, 5-8 meetings per week with potential end-user clients, architects and other channel partners (general contractors, engineers, PM firms, etc.). Leads and Opportunities: Identify one new lead for consideration per week and generate two invitations per month to partner through relationship building with new and existing clients and partners. Industry Events: Represent the firm and network at conferences and industry-related events. Pipeline: Build an opportunity pipeline through tracking and targeting projects within target client accounts, and intel gathered through networking. Online Presence: Establish an online presence by sharing relevant information with potential and existing clients weekly, directly via email, or professional social networking such as LinkedIn. Experience Bachelor's degree required. Preferred Majors: Business Administration, Marketing, Sales, or Engineering. Fifteen years experience in a sales role with proven track record of exceeding sales goals. Experience within the Healthcare market vertical is highly preferred. Experience and established network within the Architecture/Engineering/Construction (AEC) industry. Passion for relationship building, technology, and the construction industry. Knowledge of professional services procurement process from RFPs/RFQs, Proposals, and bidding to award. Excellent verbal and written communication skills. Results-driven and highly ethical in practice. Methodical, tenacious, personable, and comfortable prospecting and asking for the business. Outstanding networking and people skills, both in person and online. Highly autonomous, proactive, and able to manage multiple accounts and pursuits simultaneously. Ability to work as a team and positively contribute to TEECOM culture. Your level will be evaluated and determined during the interview process. We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas. NOTICE TO THIRD PARTY AGENCIES: Please note that TEECOM does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Fee Agreement, TEECOM will not consider or agree to payment of any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement, TEECOM explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of TEECOM.

Join us for an exciting career with the leading provider of supplemental benefits! Our Promise Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards. At Avesis, the Provider Relations Representative plays a vital role in connecting our dental provider community with the resources, education, and support they need to thrive. As a key member of our Provider Relations Department, you'll be the bridge between Avesis and our participating provider network, ensuring that our partners are equipped, informed, and engaged every step of the way. If you're a self-driven communicator who thrives on building relationships and solving problems, this is the role for you. Your expertise and passion will directly contribute to Avesis's mission of delivering high-quality, accessible dental care to our members, while also supporting and nurturing the growth of our provider community. Join us in making a meaningful impact in the healthcare space! In this role, you will combine the flexibility of a hybrid work environment with the opportunity to build lasting partnerships both remotely and in the field. You will lead efforts to foster the best-in-class provider education, tackle provider inquiries and issues, and manage a variety of initiatives that enhance our relationships with the provider network. Our chosen candidate must reside within the state of Mississippi due to the travel component of this role. Functional Competencies: Provider Relations encompasses several diverse provider administrative duties to improve the Avesis provider experience including direct provider engagement and training with the goal of resolution of issues. Conduct provider outreach via in-person/video/phone or email by providing training, orientation, and coaching for performance improvement within provider practices. Provide guidance through education to enable Avesis network providers to become more self-sufficient in confirming eligibility, claims submission and payment by use of available tools. Consistently documents all provider interactions, including calls, emails, virtual and in-person visits, in accordance with departmental standards. Ensures that notes are clear, timely, and accurately reflect the nature of the communication to support ongoing relationship management, issue resolution, and continuity of service across teams. Maintains thorough and timely records to ensure accountability, transparency, and effective information sharing across teams. Conduct monthly and/or quarterly meetings with provider groups documenting discussions, issues, attendees, action items, researching claims or prior authorization issues on site and routing to the appropriate party for resolution. Owns and manages relationship and performance of assigned provider groups. Serves as the primary point of contact for assigned providers. Communicate and shares provider claims and directory reporting both internally and externally and additional reporting as necessary. Complete provider orientation via phone, email, in-person and/or virtually for all applicable product lines to train, resolve issues, and educate staff/providers. Perform onsite facility reviews, when applicable and conduct quarterly face-to-face visits within the assigned territory and/or market. Work closely and coordinates with Avesis Claims, Customer Service, Utilization Management, Clinical Management, Credentialing, Recruitment, Account Management, and other staff to develop operational solutions for various provider network projects. Educate providers regarding state program, group policies, and/or health plan policies and procedures and state/federal regulation for compliance requirements. Investigate and respond to complex provider related issues and initiate change of provider demographic related database information. Responds to general provider contract inquiries, provider education and non-routine claim issues. Attend work-related events/conferences while representing the organization and brand in a professional manner. Coaches, mentors, and develops junior team members as applicable. Core Competencies: Knowledge of health plan operations. Knowledge of provider/health plan contracts/agreements. Microsoft applications and other windows-based applications to include an intermediate level in Microsoft Excel and databases. Knowledge of and intermediate ability to use various computer programs such as Microsoft Office including spreadsheets, databases, word processing and presentation software and programs/systems utilized in data analysis. Behavioral Competencies Collegiality: building strong relationships on company-wide, approachable, and helpful, ability to mentor and support team growth. Initiative: readiness to lead or take action to achieve goals. Communicative: ability to relay issues, concepts, and ideas to others easily orally and in writing. Member-focused: going above and beyond to make our members feel seen, valued, and appreciated. Detail-oriented and thorough: managing and completing details of assignments without too much oversight. Flexible and responsive: managing new demands, changes, and situations. Critical Thinking: effectively troubleshoot complex issues, problem solve and multi-task. Integrity & responsibility: acting with a clear sense of ownership for actions, decisions and to keep information confidential when required. Collaborative: ability to represent your own interests while being fair to those representing other or competing ideas in search of a workable solution for all parties. Minimum Qualifications: High School Diploma or equivalent. 1 to 2+ years of Dental office experience. Comprehension of Medical/Dental Terminology. Must reside within the state of Mississippi A valid driver's license with proof of auto insurance and the ability to use your own vehicle. The ability to travel up to 50% is required to meet prospective clients, existing customers, attend trade shows and other meetings as needed. Travel times may vary and can range from short overnight trips to extended stays. As this role is a remote role, you are required to maintain internet service that allows you to complete your essential job duties without issue. Rates of 50 Mbps download and 10 Mbps upload while hardwired and not on a VPN are sufficient. Preferred Qualifications: Bachelor's degree Previous Provider Relations Experience Dental Assisting National Board (DANB) certified or Certified dental assistance (CDA). 1 year of experience with provider credentialing and contracting processes. 1 year of dental insurance claim experience, as well as the ability to analyze data to resolve provider claim issues. At Avēsis, we strive to design equitable, and competitive compensation programs. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current pay ranges for new hires in each zone are: Zone A: $46,080.00-$76,800.00 Zone B: $50,220.00-$83,700.00 Zone C: $54,050.00-$90,080.00 FLSA Status: Salary/Exempt This role may also be eligible for benefits, bonuses, and commission. Please visit Avesis Pay Zones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter. We Offer Meaningful and challenging work opportunities to accelerate innovation in a secure and compliant way. Competitive compensation package. Excellent medical, dental, supplemental health, life and vision coverage for you and your dependents with no wait period. Life and disability insurance. A great 401(k) with company match. Tuition assistance, paid parental leave and backup family care. Dynamic, modern work environments that promote collaboration and creativity to develop and empower talent. Flexible time off, dress code, and work location policies to balance your work and life in the ways that suit you best. Employee Resource Groups that advocate for inclusion and diversity in all that we do. Social responsibility in all aspects of our work. We volunteer within our local communities, create educational alliances with colleges, drive a variety of initiatives in sustainability. How To Stay Safe Avēsis is aware of fraudulent activity by individuals falsely representing themselves as Avēsis recruiters. In some instances, these individuals may even contact applicants with a job offer letter, ask applicants to make purchases (i.e., a laptop or gift cards) from a designated vendor, have applicants fill out W-2 forms, or ask that applicants ship or send packages of goods to the company. Avēsis would never make such requests to applicants at any time throughout our job application process. We also would never ask applicants for personal information, such as passport numbers, bank account numbers, or social security numbers, during our process. Our recruitment process takes place by phone and via trusted business communication platform (i.e., Zoom, Webex, Microsoft Teams, etc.). Any emails from Avēsis recruiters will come from a verified email address ending in @ Avēsiscom. We urge all applicants to exercise caution. If something feels off about your interactions, we encourage you to suspend or cease communications. If you are unsure of the legitimacy of a communication you have received, please reach out to ********************. To learn more about protecting yourself from fraudulent activity, please refer to this article link (************************************************** If you believe you were a victim of fraudulent activity, please contact your local authorities or file a complaint (Link: ******************************* with the Federal Trade Commission. Avēsis is not responsible for any claims, losses, damages, or expenses resulting from unaffiliated individuals of the company or their fraudulent activity. Equal Employment Opportunity At Avēsis, We See You. We celebrate differences and are building a culture of inclusivity and diversity. We are proud to be an Equal Employment Opportunity employer that considers all qualified applicants and does not discriminate against any person based on ancestry, age, citizenship, color, creed, disability, familial status, gender, gender expression, gender identity, marital status, military or veteran status, national origin, race, religion, sexual orientation, or any other characteristic. At Avēsis, we believe that, to operate at the peak of excellence, our workforce needs to represent a rich mixture of diverse people, all focused on providing a world-class experience for our clients. We focus on recruiting, training and retaining those individuals that share similar goals. Come Dare to be Different at Avēsis, where We See You!

The Provider Relations Specialist II serves as a liaison between the company and internal and external partners. This position develops and strengthens customer relationships by providing timely and accurate response to inquiries and conducting analysis to solve problems under limited supervision. This position may provide guidance, coaching, and training to associates. This position will be in-office for the first week for training and will then be remote (within Nebraska) and does not require regular in-office presence. What you do: Act as the main point of contact for dental providers regarding participation status, credentialing, and contract-related questions. Process new provider applications, credentialing requests, and changes to records Respond to provider and member inquiries via phone, email, and voice mail with professionalism and accuracy. Manage queue-based tasks including provider adds, terminations, fee schedule updates, and contract maintenance. Review and submit audits, ensuring documentation meets compliance and credentialing standards. Support assigned groups, handling all communications and requests. Collaborate with internal departments and network leasing partners to ensure data consistency and proper contract loading. Investigate and help resolve complaints from providers and members, coordinating with Compliance when necessary. Mentor peers and assist with training new hires on systems and procedures. Attend team meetings and stay current on internal processes, policies, and industry regulations. What you bring: S. Diploma or GED is required. Associate's degree or equivalent is preferred. 2-4 years of related experience is required. Previous experience in provider relations or similar role highly preferred. Insurance industry experience preferred. What we offer: A meaningful mission. Great benefits. A vibrant culture Ameritas is an insurance, financial services and employee benefits provider Our purpose is fulfilling life. It means helping all kinds of people, at every age and stage, get more out of life. At Ameritas, you'll find energizing work challenges. Flexible hybrid work options. Time for family and community. But dig deeper. Benefits at Ameritas cover things you expect -- and things you don't: Ameritas Benefits For your money: • 401(k) Retirement Plan with company match and quarterly contribution. • Tuition Reimbursement and Assistance. • Incentive Program Bonuses. • Competitive Pay. For your time: • Flexible Hybrid work. • Thrive Days - Personal time off. • Paid time off (PTO). For your health and well-being: • Health Benefits: Medical, Dental, Vision. • Health Savings Account (HSA) with employer contribution. • Well-being programs with financial rewards. • Employee assistance program (EAP). For your professional growth: • Professional development programs. • Leadership development programs. • Employee resource groups. • StrengthsFinder Program. For your community: • Matching donations program. • Paid volunteer time- 8 hours per month. For your family: • Generous paid maternity leave and paternity leave. • Fertility, surrogacy, and adoption assistance. • Backup child, elder and pet care support. An Equal Opportunity Employer Ameritas has a reputation as a company that cares, and because everyone should feel safe bringing their authentic, whole self to work, we're committed to an inclusive culture and diverse workplace, enriched by our individual differences. We are an Equal Opportunity/Affirmative Action Employer that hires based on qualifications, positive attitude, and exemplary work ethic, regardless of sex, race, color, national origin, religion, age, disability, veteran status, genetic information, marital status, sexual orientation, gender identity or any other characteristic protected by law. Application Deadline This position will be open for a minimum of 3 business days or until filled. This position is not open to individuals who are temporarily authorized to work in the U.S.

Founded in 1977 as the Senior Care Action Network, SCAN began with a simple but radical idea: that older adults deserve to stay healthy and independent. That belief was championed by a group of community activists we still honor today as the “12 Angry Seniors.” Their mission continues to guide everything we do. Today, SCAN is a nonprofit health organization serving more than 500,000 people across Arizona, California, Nevada, New Mexico, Texas, and Washington, with over $8 billion in annual revenue. With nearly five decades of experience, we have built a distinctive, values-driven platform dedicated to improving care for older adults. Our work spans Medicare Advantage, fully integrated care models, primary care, care for the most medically and socially complex populations, and next-generation care delivery models. Across all of this, we are united by a shared commitment: combining compassion with discipline, innovation with stewardship, and growth with integrity. At SCAN, we believe scale should strengthen-not dilute-our mission. We are building the future of care for older adults, grounded in purpose, accountability, and respect for the people and communities we serve. Job Description: The Job The Provider Relations Lead will be responsible for building and maintaining effective provider relationships with medical groups, primary care physicians, specialists, hospitals and ancillaries. The Provider Relations Lead may focus on a particular provider type or geographic region, but will have skillsets to be agnostic and flexible based on business needs. The job entails partnering closely with Contracting counterparts to facilitate an integrated onboarding process, conducting provider awareness and orientation about SCAN Health Plan, ongoing education and outreach, relationship building with office staff and providers, and quarterbacking the overall relationship including acting as the liaison with cross-functional stakeholders across reporting needs, performance monitoring, issue resolution, and clinical programs or growth efforts with the group/provider. There will be daily interface with office staff and providers, as well as interactions with corporate leadership at medical groups and constant collaboration with internal stakeholders to effectively establish and maintain a positive provider experience and resolve escalated issues in a timely manner. You Will This position will perform work under no/minimal supervision while handling complex issues and problems and work complex issues with managers. The Provider Relations Lead will serve as primary contact for medical groups, providers, hospitals and ancillaries and act as a key liaison between the providers/entities and the health plan. Closely partners with Contracting to facilitate an integrated onboarding experience, leading project management planning for cross-functional onboarding efforts and establishing a robust playbook. Establish and maintain excellent relationships with the provider network, with efforts focused on a particular region in which the Lead is based locally. The Provider Relations Lead conducts office staff and provider orientation, on-going education, training and relationship building both virtually and via onsite visits. Conducts regular provider office visits within assigned geographic region. Investigates and responds to escalated provider concerns and issues. The Provider Relations Lead participates in data driven operations meetings with assigned network of providers, corporate leadership and internal SCAN stakeholders. Creates educational materials and formal presentations to support provider touchpoints and initiatives. Supports cost and quality performance monitoring of the provider network, and liaison for trainings on deficiencies. Coordinates data extracts and data analysis interpretation. Partners with Contracting on network adequacy and robustness of local provider access and reputation to evaluate the need for additional providers; supports on internal awareness of network changes. Acts as a key liaison for network needs to support clinical programs or growth efforts. The Provider Relations Lead coordinates efforts to ensure SCAN and its contracted providers follow regulatory requirements. May provide leadership, coaching, and/or mentoring to group. Supports on internal company initiatives/projects/process improvements that further improve provider experience. Actively support the achievement of SCAN's Vision and Goals. We seek Rebels who are curious about AI and its power to transform how we operate and serve our members. Actively support the achievement of SCAN's Vision and Goals. Other duties as assigned. Your Qualifications Bachelor's degree or combination of education/experience and/or training will be considered equivalent to the education. 3-5 years of prior relevant experience in a health plan, medical group or equivalent environment Knowledge of medical group, provider, hospital, ancillary contract language Knowledge of health plan, medical group risk arrangements strongly preferred Experience in Project Management Strong quantitative, written and oral communication skills including presentations, and interpersonal skills strongly preferred Ability to travel to meet with office staff and providers Ability to present in group settings, independently drive provider issues to resolution Strong multi-tasking and organization skills with minimal supervision Ability to execute work under pressure and tight deadlines Ownership mentality Ability to collaborate with various internal functional areas, be a team player, and cultivate business relationships with various constituents What's in it for you? Base Pay Range: $71,700 to $103,732 annually Work Mode: Mostly Remote An annual employee bonus program Robust Wellness Program Generous paid-time-off (PTO) 11 paid holidays per year, plus 1 additional floating holiday, plus 1 birthday holiday Excellent 401(k) Retirement Saving Plan with employer match Robust employee recognition program Tuition reimbursement An opportunity to become part of a team that makes a difference to our members and our community every day! We're always looking for talented people to join our team! Qualified applicants are encouraged to apply now! At SCAN we believe that it is our business to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects our community through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. SCAN is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Individuals seeking employment will receive consideration for employment without regard to race, color, national origin, religion, age, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender perception or identity, age, marital status, disability, protected veteran status or any other status protected by law. A background check is required. #LI-AC1 #LI-Hybrid Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

What are important things that YOU need to know about this role to make you successful? Fully Remote & Flexible Hours: Enjoy the freedom of a permanent remote position with work hours from 8:00 AM to 4:30 PM Central, Monday through Friday Problem-Solving Pro: Tackle challenges head-on, applying sharp analytical skills to quickly break down issues and uncover the root cause with precision. Fast Learner & Critical Thinker: Thrive in a fast-paced environment where your ability to dig deep, think critically, and find solutions is key to success. Excel Experience is Required SQL Experience is Preferred What will YOU be doing for us? Manage provider directories, including entering data for new records, termination of existing records, and ongoing audits and corrections for active records. Utilize research and knowledge of network configurations and the Enterprise system to resolve provider data questions and discrepancies. What will YOU be working on every day? Set up newly activated provider records in the Enterprise system's participating networks Manually load rejected provider data into the Enterprise system, reviewing data for discrepancies in data received. Research or coordinate or escalate for clarification from the client for issues related to data received. Perform quarterly data verification procedures in accordance with company procedures and CMS requirements, validating the provider network. Coordinate with Provider Relations to conduct outreach to provider offices to resolve provider data questions and discrepancies Utilize the Provider-related modules in the Enterprise System to research and resolve provider data set up issues and discrepancies Complete follow ups, service tickets, and emails according to the department expectations. Work with internal departments to resolve simple to moderately complex follow ups and service tickets generated from clients, providers and internal sources Using automated systems, maintain updated data on client and Skygen owned provider networks by verifying accuracy and handling any exceptions or issues Work directly with client representatives to resolve provider data issues and update provider data per client or provider request. Act as a liaison between internal Skygen teams to resolve escalated contracting and fee issues related to provider data errors or discrepancies Act as a liaison between internal Skygen team and Dental Reimbursement to resolve any escalated claim inquiry related to provider data errors or discrepancies Work with internal departments to resolve provider complaints and escalations including state level complaints Assist Client Services in researching and resolving client inquiries that involve in depth knowledge of provider set ups Process EFT set up requests form provider offices What qualifications do YOU need to have to be GOOD candidate? Required Level of Education, Licenses, and/or Certificates High school diploma or equivalent Required Level of Experience 1 -2 years of prior related experience in resolving escalated and challenging customer/client issues, experience managing large quantities of data accurately and efficiently, experience identifying and resolving data discrepancies Required Knowledge, Skills, and Abilities Intermediate knowledge of Microsoft Office products including Word, Excel, and Outlook Solid communication written and verbal communication skills Ability to communicate effectively with a variety of communication styles Strong analytical skills Ability to effectively listen and respond to internal and external customer needs Ability to resolve routine to moderately complex problems Ability to adapt to changing priorities Ability to successfully work cross-functionally to resolve problems High degree of accuracy Ability to recognize patterns and variation in data and identify errors What qualifications do YOU need to have to be a GREAT candidate? Preferred Level of Education, License, and/or Certificates 2 year degree or some formal education beyond high school Preferred Level of Experience 1-2 years in a data management or provider data management role Preferred Knowledge, Skills, and Abilities Knowledge of standard dental, medical and/or therapy terminology Knowledge of internal software The salary range and midpoint is listed below for your reference. Please keep in mind that your education and experience along with your knowledge, skills and abilities are taken into consideration when determining placement within the range. Compensation Range: $17.88 - $26.81 Compensation Midpoint: $22.35

About SynapticureAs a patient- and caregiver-founded company, Synapticure provides instant access to expert neurologists, cutting-edge treatments and trials, and wraparound care coordination and behavioral health support in all 50 states through a virtual care platform. Partnering with providers and health plans, including CMS' new GUIDE dementia care model, Synapticure is dedicated to transforming the lives of millions of individuals and their families living with neurodegenerative diseases like Alzheimer's, Parkinson's, and ALS. The RoleSynapticure is seeking a Provider Relations Manager to serve as a trusted relationship-builder and key account manager for our provider partners. This remote-first position focuses on nurturing long-term relationships with primary care and neurology practices, driving program adoption, and ensuring ongoing engagement and satisfaction. While the majority of your work will be conducted remotely, you'll travel approximately 30% of the time to meet with provider groups, attend key events, and support local engagement efforts. Some door-to-door practice outreach (10-20%) may be required to introduce Synapticure programs to new clinics and strengthen relationships in the field.This role is ideal for a relationship-driven professional with experience in healthcare account management, provider engagement, or field sales who thrives on connecting virtually and in-person to expand access to quality neurodegenerative care. Job Duties - What You'll Be Doing Build and manage strong relationships with provider partners, practice managers, and clinical leadership across assigned territories Serve as Synapticure's relationship owner, ensuring ongoing satisfaction and sustained adoption of programs Conduct virtual and in-person meetings to communicate Synapticure's mission, capabilities, and impact Identify provider needs and use a consultative approach to deliver tailored solutions that improve workflow and patient experience Track and report provider engagement activities, progress toward goals, and insights gathered from the field Coordinate with internal teams (Clinical Operations, Implementation, and Product) to resolve issues and improve program delivery Support new program rollouts through remote and in-person training sessions, onboarding, and troubleshooting Execute strategic outreach campaigns, including limited door-to-door provider engagement when introducing new markets or services Collaborate with leadership to develop growth plans and identify new opportunities for partnership Represent Synapticure at regional meetings and healthcare networking events as needed In person outreach to members Requirements - What We Look For In You 5+ years of experience in healthcare account management, provider relations, or field engagement Demonstrated success managing provider or client relationships remotely with periodic travel Excellent written and verbal communication skills; confident engaging both clinical and administrative audiences Highly organized, proactive, and adaptable to changing priorities Comfortable using CRM tools and virtual collaboration platforms (Zoom, Salesforce, etc.) Understanding of healthcare delivery models and practice operations preferred Familiarity with neurodegenerative care, behavioral health, or telehealth models is a plus Willingness to travel ~30% and perform in-person outreach (10-20%) We're founded by a patient and caregiver, and we're a remote-first company where empathy and excellence guide every interaction: Relentless focus on patients and caregivers. We are determined to deliver exceptional care and support to every individual we serve. Empathy and humanity. We meet every challenge with compassion, understanding, and hope. Curiosity and adaptability. We listen first, learn continuously, and evolve based on the needs of patients and partners. Optimism and action. We move with urgency and positivity to make meaningful change. Travel ExpectationsThis is a remote position with approximately 30% travel to provider sites, conferences, and community events. Most travel is regional and planned in advance, though limited door-to-door outreach may be required for new practice introductions.