Prudent Technologies And Consulting, Inc. jobs

About Us: Prudent Technology is a Women Owned Small Business company providing Software Development, Cloud, Low Code / No Code and Data Management solutions to our federal clients. We are a team of self starters, innovators and consultants providing cutting edge technologies for the federal government. We help our clients achieve their business and operational goals by solving complex problems through experience and intellect and build sustainable solutions that last. Who We Seek: Passion Seekers. You genuinely care about the work that you do and its impact on society. Self-Starters. You're a go-getter who isn't afraid to step up and disrupt the status quo. Entrepreneurs. You bring fresh ideas to the table, work hard, develop business and consistently seek new challenges. Collaborators. You're a great contributor to a high performing team that accomplishes great feats for our clients. What You Will Do: The Technical Proposal Writer's role involves crafting compelling content for technical proposals and responses to federal contract opportunities. This encompasses all aspects of the response, such as Executive Summaries, Technical Content, Past Performance, Staffing/Management Content, and Resumes, ensuring alignment with the objectives and requirements of the opportunity. The ideal candidate will possess the skill to write proficiently, conveying approaches that quickly interpret our company's offerings and articulate these in language that resonates with both business and technical users or decision-makers. As part of the Business Development team, the candidate will collaborate effectively and follow the guidance of proposal team leaders (Capture Manager, Proposal Manager, and Operations Lead) and work with other designated authors or Subject Matter Experts. Job Duties: Craft and enhance a compliant, engaging technical proposal narrative that integrates input from the capture or proposal manager, clearly delineating strengths, winning themes, distinct advantages, and the business value proposition within the context of the customer's ecosystem and the requirements of the opportunity. Create detailed proposal content by conducting interviews with technical, program, and management personnel. Comply with the timelines and deadlines set by the proposal manager and manage time proactively. Conduct research, draft preliminary guidance materials and documentation, assess technical options, and endorse the optimal choice. Generate RFI responses, promotional materials, and client presentations. Work with team members and stakeholders to create documents that accurately present information about current contracts and various projects. Participate in comprehensive quality, compliance, and completeness evaluations of each response to an opportunity, including involvement in color reviews and content refinement based on feedback from review teams and guidance from the capture or proposal manager. Support capture management research as instructed by the capture manager. Formulate a strategy for ongoing collection of technical data. Required Skills Seeking candidates with two years of technical writing experience within a proposal, marketing, technical team, or other professional writing roles. Exceptional writing, communication, and interpersonal abilities. Capability to convert business issues into viable, scalable technical solutions, presented narratively or graphically. A keen intellectual curiosity and the aptitude to rapidly understand diverse subjects. Meticulous attention to detail with a strict observance of schedules and deadlines. A self-driven, proactive, and dynamic approach. Flexibility to work evenings and weekends when necessary to meet writing deadlines or coordinate with operational/contractor staff during off-hours. Proficiency in multitasking and prioritizing in a dynamic, demanding, and deadline-oriented setting. Proficiency with MS Office suite (Word, Excel, PowerPoint, Teams, SharePoint) and Adobe PDF. Desired qualifications: Knowledge of Business Development Lifecycle practices, such as Shipley methodologies. Familiarity with the federal government sector and proposal processes. Years of Experience: 2 years Minimum Education Required: Computer Science or Technology related Bachelor's Degree.

Planned Systems International (PSI) is an Enterprise IT services company who focuses on designing, building, securing, and operating cutting-edge software solutions that drive mission success and operational excellence for Federal Government organizations. We are curretnly seeking a Microsoft Entra ID Senior Trainer to train users and stakeholders on Microsoft Entra ID Business-to-Business new business system at the Department of Veterans Affairs. This Senior Trainer work with the Entra ID Team to create the training materials, manage the materials, communication the training schedules, perform the training, and document and report on the training. You will perform recurrent training, maintain a community of practice, and communicate with the Entra ID user base and stakeholders. As a member of our team, you will be responsible for updating and managing the B2B and related technology knowledge repositories in accordance with VA standards and requirements. The ideal candidate will demonstrate professionalism, meticulous attention to detail, and exemplary patience. The position also encompasses managing and mentoring other Trainers and effectively collaborating with other team members to optimize training operations. This is a full-time remote position. Applicant must be a U.S. citizen or permanent resident and must be able to obtain a Public Trust. Veterans are encouraged to apply. Essential Functions and Job Responsibilities Develop training materials, update user guides, prepare release bulletins Create training strategies and presentation methods Plan, organize and facilitate training events and lead the event/training Learn the application(s) and train users and document the issues derived from user interface Work closely with the Help Desk and Engineers to determine training areas needed and incorporate into training programs Work closely with the Engineering and Release Management Teams to prepare training materials for new releases or updates Keep training materials up to date and organized on Teams and SharePoint Monitor and document training compliance - Track numbers of personnel trained, maintain sign in rosters, and report training compliance as required Brief Stakeholders and Government on training status Perform Stakeholder engagement to formulate and define training scope and objectives Working with customers, users, and project leads in analyzing, designing, implementing, and supporting B2B requirements Create or update project deliverables and documentation Being an active, engaged part of the Entra ID Team presenting the users perspective Conduct research on special topics and recommend solutions to government clients. Work proactively and independently to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices. Prepare and deliver the EMCAO program deliverables. Work with technical experts and stakeholders to mitigate risks and resolve issues Provide daily, weekly, monthly, and quarterly metrics as required to leadership and practice partners Duties as assigned by your supervisor Work after hours if needed Minimum Requirements Bachelor's Degree or 8 years of additional relevant experience may be substituted for education Ten (10) years of related work experience Experience in developing training strategies, determining training methods, and developing training materials for presentation in various media. Must be able to create new training strategies and presentation methods as new media or as new training methodologies become available. Must have experience in creating training plans and materials for large complex IT organizations and missions. Excellent verbal, written communication, and presentation skills to communicate effectively with senior government and non-government personnel Have worked within a Team and backup/support other areas of the program as assigned Have created professional, engaging documentation to include training materials, written, visual and web-based classes, user guides, bulletins, and other contract deliverables Ability to develop good working relationships with customers, colleagues, and other stakeholders Develop or modify procedures to solve moderate to complex problems within information systems Have facilitate training, meetings, and/or elicitation sessions and record results Possess ability to identify key concepts, factors, risks, and issues based on conversations, then document these in a clear concise narrative or graphic reports Desired Qualifications Experience working as a federal contractor or employee. Experience with Microsoft Entra ID B2B Physical Demands Ability to effectively communicate in English, including talking and hearing. Ability to operate productively in a fully remote work environment, including the ability to take meetings and phone calls from a quiet and private space during business hours. Ability and willingness to actively participate in virtual meetings throughout most of the workday and be responsive to messages (MS Teams) and emails (MS Outlook) within reasonable timeframes set by the supervisor or client. Ability to be responsive and working during Central time zone standard business hours (8:00am to 4:00pm). Ability to satisfy security clearance and onboarding requirements: Print, sign, scan, and return onboarding documentation. Travel at personal expense to nearest government facility to get fingerprinted, apply for a PIV badge, pick-up the PIV badge, and pick-up government equipment. Company Benefits PSI offers full-time, benefits eligible employees a competitive total compensation package that includes paid leave, and options for employer sponsored group medical, dental, vision, short-term and long-term disability, life insurance, AD&D coverage, legal services, identity theft, and accident insurance. Flexible spending account and health saving account options offer pre-tax savings for qualified medical, dental, and vision expenses. The company sponsored 401(k) retirement plan has an employer contribution match that is immediately vested. We invest in the professional growth of our employees through professional courses, certifications, and tuition reimbursement programs. EEO Commitment It is company policy to promote equal employment opportunities. All personnel decisions, including, but not limited to, recruiting, hiring, training, promotion, compensation, benefits, and termination, are made without regard to race, color, religion, age, sex, sexual orientation, pregnancy, gender identity, genetic information, national origin, citizenship status, veteran status, protected veteran status, disability, or any other characteristic protected by applicable federal, state, or local law. Reasonable accommodations for applicants and employees with disabilities will be provided. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources by emailing *************************, or by dialing ************.

Planned Systems International (PSI) is currently seeking a Product Line (PL) Manager. The PMO Product Line (PL) Manager will be responsible for leading a PMO Support Team working on a software development Product Line at the Department of Veteran Affairs (VA). The PMO PL Manager will serve as a senior-level consultant and advisor to their government counterpart, supervise a team of 10-15 PMO Support resources, coordinate and organize the team's workload, and perform a variety of tasks independently. Candidates must possess a strong background in government consulting, program management, and Agile software development. Essential Functions and Job Responsibilities * Supervise a team of 10-15 PMO Support resources: distribute tasks and assignments, establish expectations and performance goals, foster a collaborative and high-performing work environment, monitor capacity and productivity of team members, provide coaching, mediate disputes, and initiate corrective actions for individuals with performance issues. * Serve as the PMO counterpart and advisor to the government Product Line Manager (GS Level 14/15) by proactively tracking issues on their behalf, recommending solutions, and serving as their back-up. * Collaborate with the government Product Line Manager to define the skillsets and resources needed on the PMO Support Team to effectively support the Product Line's operations and objectives. * Develop and maintain holistic knowledge of the Product Line and its products and stakeholders to act as a chief subject matter expert for answering information requests and supporting communication requirements with internal and external stakeholders to ensure project requirements are understood and met. * Support the planning, execution, and tracking of software development projects within the Product Line. * Provide support and oversight for all standard project management competencies, either through supervision or direct task execution, in the areas of risk, schedule, scope, requirements, budget, and security (e.g. authority to operate (ATO) support). * Assist the government in maintaining strategic alignment between the Product Line's software development releases/outputs and the Product Line's objectives and product roadmap. * Monitor project progress and address any issues or risks that arise. * Support or supervise Jira administration and management tasks for the Product Line. * Develop and implement PMO processes and methodologies to standardize project management best practices. * Coordinate with cross-functional teams, including software development, QA, product management, and other stakeholders to ensure seamless project execution. * Establish and monitor key performance indicators (KPIs) to assess project and team performance. * Prepare and present regular reports on project status, risks, and outcomes to senior management. * Identify opportunities for process improvements within the PMO and implement best practices. * Conduct research on special topics and recommend solutions to government clients. * Stay up to date with VA policy, industry trends, and advancements in program management and software development. * Facilitate executive-level virtual meetings, including preparing meeting agendas, capturing minutes, and tracking outcomes and action items. * Work proactively and independently to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices. * Function as part of an integrated team sharing products, best practices, and information across the PMO Support Team. * Perform related duties as assigned by supervisor. Minimum Requirements * Bachelor's degree * 5-10 years of relevant experience * Experience working as a federal contractor or employee. * Excellent written and verbal communication skills, including the ability to communicate with brevity and clarity to government clients and develop work products that meet professional quality standards with minimal supervision. * Excellent leadership skills. * Experience working as a consultant, with an understanding of how to effectively manage and support government clients and stakeholders. * Strong understanding of software development life cycle (SDLC) and Agile methodologies. * Proficiency in project management tools (e.g., JIRA, MS Project) and methodologies. * Ability to schedule, organize, and facilitate executive-level virtual meetings and summarize outcomes. * Ability to self-organize, balance workload, complete tasks on time (without reminders), proactively seek out assignments, and offer improvements to client delivery. * Strong analytical skills and attention to detail. Required Technical/Business Tools Experience * MS Office (Word, Excel, PowerPoint, Outlook, Teams) * MS SharePoint * MS Visio * Jira or comparable development management tool Desired Qualifications * Experience working as a VA contractor or employee. * PMP or similar certification is highly desirable. Physical Demands * Ability to effectively communicate in English, including talking and hearing. * Ability to operate productively in a fully remote work environment, including the ability to take meetings and phone calls from a quiet and private space during business hours. * Ability and willingness to actively participate in virtual meetings throughout most of the workday and be responsive to messages (MS Teams) and emails (MS Outlook) within reasonable timeframes set by the supervisor or client. * Ability to be responsive and working during Eastern time zone standard business hours (8:00am to 4:00pm EST). * Ability to satisfy security clearance and onboarding requirements: * Print, sign, scan, and return onboarding documentation. * Travel at personal expense to nearest government facility to get fingerprinted, apply for a PIV badge, pick-up the PIV badge, and pick-up government equipment. Company Benefits PSI offers full-time, benefits eligible employees a competitive total compensation package that includes paid leave, and options for employer sponsored group medical, dental, vision, short-term and long-term disability, life insurance, AD&D coverage, legal services, identity theft, and accident insurance. Flexible spending account and health saving account options offer pre-tax savings for qualified medical, dental, and vision expenses. The company sponsored 401(k) retirement plan has an employer contribution match that is immediately vested. We invest in the professional growth of our employees through professional courses, certifications, and tuition reimbursement programs. EEO Commitment It is company policy to promote equal employment opportunities. All personnel decisions, including, but not limited to, recruiting, hiring, training, promotion, compensation, benefits, and termination, are made without regard to race, color, religion, age, sex, sexual orientation, pregnancy, gender identity, genetic information, national origin, citizenship status, veteran status, protected veteran status, disability, or any other characteristic protected by applicable federal, state, or local law. Reasonable accommodations for applicants and employees with disabilities will be provided. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources by emailing *************************, or by dialing ************.

Akira Technologies is seeking a Help Desk Support Specialist to provide first-line technical support to a government client in Norfolk, VA. This role serves as the initial point of contact for troubleshooting hardware, software, and system issues, ensuring users receive prompt and professional assistance. The ideal candidate will have a solid understanding of common IT practices, experience in a help desk environment, and the ability to deliver high-quality customer service. Place of performance is Norfolk, VA. Job Responsibilities Serve as the first point of contact for end-users seeking technical assistance via phone, email, or chat. Troubleshoot and resolve basic hardware, software, application, device, and access issues. Utilize knowledge bases and solution databases to research and deliver solutions. Advise users on troubleshooting steps, preventative measures, and provide documentation as needed. Log and track all incidents in help desk systems or ticketing tools. Escalate complex issues to higher-level support teams as needed to ensure resolution. Support software or device installations, system upgrades, user profile setup, and password resets. Maintain adherence to service-level agreements (SLAs) for response time and quality. Qualifications High school diploma or equivalent. 2+ years of experience in help desk, IT support, or a related technical field. Strong understanding of common IT concepts, practices, and procedures. Excellent communication and customer service skills. Ability to work effectively under the guidance of senior team members. Active Secret Security Clearance (required). Salary Range: $50,000 to $75,000 Akira's pay range for this position considers various factors including skills, years of experience, training, licenses, certifications, alignment with market data, and internal equity in the organization. This pay range estimate is a general guideline only and not a guarantee of compensation or salary, which Akira believes to be done in good faith in compliance with local laws. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. It is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. General Description of Benefits Akira offers its employees multiple options for medical plans (some with Health Savings Account), dental plans, and vision coverage, and a 401(k) plan with employer match. To promote work/life balance, Akira offers paid time off, including vacation and sick time, holidays, paid parental leave, military leave, bereavement leave, and jury duty leave. We also offer short and long-term disability benefits to protect employee income in the event of sickness or injury, life insurance, accidental death and dismemberment insurance, and critical illness insurance. Akira also offers tuition, training, and certification reimbursement for professional development and career advancement. Akira regularly reviews our total rewards package to ensure our offerings remain competitive and reflect the values and needs expressed by our employees. About Akira Technologies Akira strives to meet and exceed the mission and objectives of US federal agencies. As a leading small business cloud modernization and data analytics services provider, we deliver trusted and highly differentiated solutions and technologies that serve the needs of our customers and citizens. Akira serves as a valued partner to essential government agencies across the intelligence, cyber, defense, civilian, and health markets. Every day, our employees deliver transformational outcomes, solving the most daunting challenges facing our customers. Akira is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Job Description Akira Technologies is seeking a Senior SOC Cyber Defense Analyst to support a government client in Norfolk, VA. This senior-level role is responsible for leading cybersecurity monitoring, forensic analysis, and threat detection across Operational Technology (OT), Industrial Control Systems (ICS), and enterprise network environments-both on-premises and in the cloud. The ideal candidate is a proactive self-starter with a deep understanding of Windows and Linux operating systems, network security, and advanced threat analysis. This position plays a key role in improving SOC visibility, mentoring junior analysts, and supporting the client's mission to maintain a secure and resilient cyber environment. Key Responsibilities Lead cyber defense and forensic analysis across host and network systems, including malware triage, timeline reconstruction, and log correlation. Oversee SOC operations, providing technical guidance and mentorship to junior and journeyman analysts. Manage and tune SIEM platforms (e.g., Splunk, Elastic SIEM, Cribl) to enhance detection capabilities and threat visibility. Conduct forensic investigations and attack reconstruction using the Cyber Kill Chain and MITRE ATT&CK frameworks. Evaluate network and system configurations for vulnerabilities, providing recommendations aligned with DoD security standards. Assess and ensure compliance with Security Technical Implementation Guides (STIGs) and handle Information Assurance Vulnerability Management (IVAM) notifications. Utilize asset mapping tools to verify connected inventory and detect unauthorized devices. Produce detailed technical and executive-level reports summarizing findings, impacts, and recommended mitigations. Collaborate with client leadership to optimize SOC processes, incident response workflows, and threat-hunting strategies. Job Qualifications Active Secret Clearance (or higher). Minimum of 5 years of experience in cybersecurity operations, incident response, or SOC analysis. Strong understanding of DoD cybersecurity frameworks, MITRE ATT&CK, and Cyber Kill Chain. Demonstrated expertise in network traffic analysis, vulnerability management, and SIEM engineering. Hands-on experience with tools such as Splunk, Palo Alto, Elastic SIEM, VMware, Nessus, CrowdStrike, or Security Center. Proven ability to lead investigations, mentor team members, and communicate effectively with both technical and non-technical audiences. Relevant certifications such as CISSP, GCIH, CEH, OSCP, or GRID are highly desired. Experience with Nessus, Endgame, CrowdStrike, SCADA systems, and more. Proficiency in Splunk Enterprise Security, using tstats and data models for continuous monitoring. Knowledge of handling security incidents and evidence according to best practices Preferred Qualifications Experience securing Operational Technology (OT) or Industrial Control Systems (ICS) environments. Advanced skill in Splunk Enterprise Security content development (tstats, data models, correlation rules). Familiarity with tools and protocols such as GrayNoise, Shodan, MODBus, SCADA systems, or PCAP analysis. Strong analytical, troubleshooting, and forensic investigation capabilities. Understanding of evidence handling and cybersecurity best practices for government environments. Salary Range: $120,000 to $145,000 Akira's pay range for this position considers various factors including skills, years of experience, training, licenses, certifications, alignment with market data, and internal equity in the organization. This pay range estimate is a general guideline only and not a guarantee of compensation or salary, which Akira believes to be done in good faith in compliance with local laws. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. It is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. General Description of Benefits Akira offers its employees multiple options for medical plans (some with Health Savings Account), dental plans, and vision coverage, and a 401(k) plan with employer match. To promote work/life balance, Akira offers paid time off, including vacation and sick time, holidays, paid parental leave, military leave, bereavement leave, and jury duty leave. We also offer short and long-term disability benefits to protect employee income in the event of sickness or injury, life insurance, accidental death and dismemberment insurance, and critical illness insurance. Akira also offers tuition, training, and certification reimbursement for professional development and career advancement. Akira regularly reviews our total rewards package to ensure our offerings remain competitive and reflect the values and needs expressed by our employees. About Akira Technologies Akira strives to meet and exceed the mission and objectives of US federal agencies. As a leading small business cloud modernization and data analytics services provider, we deliver trusted and highly differentiated solutions and technologies that serve the needs of our customers and citizens. Akira serves as a valued partner to essential government agencies across the intelligence, cyber, defense, civilian, and health markets. Every day, our employees deliver transformational outcomes, solving the most daunting challenges facing our customers. Akira is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

ProSphere (PST), a Planned Systems International (PSI) company, is seeking M365 Administrator with experience in operations and maintenance of systems and or networks. This position will be part of a team supporting an Enterprise Messaging and Collaboration Services (EMCS) (EMCAO) infrastructure that provides National-level e-mail and collaboration services for approximately 500,000 Veterans Administration customers located across all 50 States and Puerto Rico. The messaging infrastructure is based on Microsoft Cloud Services which includes Exchange Online, Outlook O365, Azure Active Directory, Microsoft Teams, OneDrive, SharePoint, all managed on cloud base servers. We are looking for someone who will provide quality support to our clients by providing the insight, expertise, and dedication to ensure mission success. We are considering individuals who possess technical skills, proactive approach, and a positive attitude. Ability to provide 24/7/365 Remote service on differing shifts, to include after-hours shifts. This position is for 3PM CST - 11PM CST Shift and Weekends/Holidays as needed. Essential Functions and Job Responsibilities Provide Tier III/IV support for the VA EMCS environment. Answer incoming priority calls from the VA Enterprise Service Desk (VA-ESD), triage and resolve issues. Resolve National EMCS Tier III/IV tickets. Apply multidisciplinary system and Exchange administrator skills to resolve enterprise-wide problems. Maintain network performance by installing new software and performing upgrades and maintenance. Activate and synchronize mobile devices with Exchange Servers Monitor and report on complete EMCS infrastructure. Reboot servers, clean up disk space, bring services on-line, and manage cluster resources. Apply security/system patches and updates manually and through SCOM. Responsible for all assigned trouble tickets from creation to resolution Troubleshoot issues ranging from basic issues to email related issues for Executive level users. Minimum Requirements Minimum Requirements: Bachelor's degree in computer science, Electronics Engineering, or other engineering or technical discipline is preferred; 8 years of additional relevant experience may be substituted for education. 2-5 years of experience as a System Administrator or similar role Experience providing IT support remotely to multiple work sites. Working proficiency in: Windows Admin Tools - ADUC, Cluster Admin, ADSI Edit Microsoft Exchange Online, Active Directory and Group Policy Exchange Management Console and Exchange Admin Center Microsoft Office 365 environment Microsoft Teams Microsoft OneDrive MS Office Tools- Word, Excel, PowerPoint, Visio Self-motivated with ability to prioritize, meet deadlines and manage changing priorities. Strong oral and written communication skills (English) Ability to convey technical concepts in a clear and concise manner. ITIL Foundation certification a plus Desired Qualifications M365/Azure Certifications Preferred Additional Information Required Technical/Business Tool Experience Windows Admin Tools - ADUC, Cluster Admin, ADSI Edit Microsoft Exchange Online, Active Directory and Group Policy Exchange Management Console and Exchange Admin Center Microsoft Office 365 environment Microsoft Teams Microsoft OneDrive MS Office Tools- Word, Excel, PowerPoint, Visio Company Benefits PSI offers full-time, benefits eligible employees a competitive total compensation package that includes paid leave, and options for employer sponsored group medical, dental, vision, short-term and long-term disability, life insurance, AD&D coverage, legal services, identity theft, and accident insurance. Flexible spending account and health saving account options offer pre-tax savings for qualified medical, dental, and vision expenses. The company sponsored 401(k) retirement plan has an employer contribution match that is immediately vested. We invest in the professional growth of our employees through professional courses, certifications, and tuition reimbursement programs. EEO Commitment It is company policy to promote equal employment opportunities. All personnel decisions, including, but not limited to, recruiting, hiring, training, promotion, compensation, benefits, and termination, are made without regard to race, color, religion, age, sex, sexual orientation, pregnancy, gender identity, genetic information, national origin, citizenship status, veteran status, protected veteran status, disability, or any other characteristic protected by applicable federal, state, or local law. Reasonable accommodations for applicants and employees with disabilities will be provided. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources by emailing *************************, or by dialing ************.

Planned Systems International (PSI) is an Enterprise IT services company who focuses on designing, building, securing, and operating cutting-edge software solutions and communications systems that drive mission success and operational excellence for Federal Government organizations. We are currently seeking a skilled Solutions Pricing Analyst to join our growth team and lead the development of pricing strategies and volumes for federal contract opportunities. The Solutions Pricing Analyst will support business development and capture teams by developing compliant, competitive, and defensible pricing strategies for federal opportunities across civilian and defense agencies. They will partner closely with capture managers, solution architects, and operational leads to develop pricing models that reflect customer requirements, corporate strategy, and market realities. They will be responsible for completing the pricing volume and requirements for each opportunity in compliance with the solicitation requirements and estimated level of effort for the pursuit. Essential Functions and Job Responsibilities Develop price strategies that align to technical solutions, business goals, and competitive positioning for growth pursuits Build detailed cost models, price-to-win assessments, and labor/category mappings for proposals, IDIQ catalogs, and task order submissions. Translate PWS requirements, staffing concepts, and solution architectures into accurate Basis of Estimates (BOEs), LOEs, and pricing narratives. Lead pricing volume development, including narrative, spreadsheets, staffing/LCAT tables, and required cost forms. Support the full lifecycle of acquisition responses, from early pipeline and RFI shaping through final proposal submission and clarifications. Conduct pricing analysis, market research, and competitive benchmarking to inform recommended bid strategies and risk considerations Analyze pricing data from industry standards, previous sales trends and competitors and report data to decision-makers Develop measurement tools to identify changing market trend Coordinate with finance, contracts, HR, and solution teams to validate inputs, confirm rate structures, and maintain alignment with corporate policies. Participate in color-team reviews, provide pricing updates to leadership, and refine models based on feedback or evolving solicitation requirements. Maintain reusable pricing templates, tools, and cost databases to improve repeatability and accuracy in future submissions. Support the development and maintenance of indirect rate forecasts, wrap-rate models, and pricing baselines used across BD and operations. Experience in federal proposal pricing, cost analysis, pricing strategy, or financial modeling. Strong understanding of federal acquisition and contract types (CPFF, T&M, FFP, IDIQ, BPA, GWAC). Experience building cost models in Excel using formulas, pivot tables, lookups, scenarios, and sensitivity analysis. Familiarity with price-to-win techniques, market research, and labor category mapping. Ability to interpret PWS requirements and translate them into pricing assumptions and resource models. Excellent written and verbal communication skills, particularly for pricing narratives and justifications. High attention to detail and comfort working in fast-paced BD environments with shifting priorities. Ability to work collaboratively across cross-functional teams and manage multiple, concurrent deadlines. Proactive in identifying and resolving issues that may impact proposal quality or deadlines. Experience supporting color reviews or leading pricing volumes on competitive federal proposals. Minimum Requirements Bachelor's degree 5-8 years of relevant experience. Required Technical/Business Tools Experience MS Office (Word, Excel, PowerPoint, Outlook, Teams) MS SharePoint MS Visio Salesforce or comparable growth management tool Desired Qualifications Experience in pricing for VA, DHA, DoD, CMS, IRS, or other federal agencies. Knowledge of OMB Circulars, FAR/DFARS cost principles, and federal audit requirements. Strong writing and editing skills with the ability to convey complex information clearly and concisely. Physical Demands Ability and willingness to adhere to an untraditional work schedule, specifically working after hours and on weekends to satisfy tight proposal development schedules and deadlines. The demands for this position fluctuate between busy seasons and off seasons, requiring candidates to effectively and independently balance their time. Ability to effectively communicate in English, including talking and hearing. Ability to operate productively in a fully remote work environment, including the ability to take meetings and phone calls from a quiet and private space during business hours. Company Benefits PSI offers full-time, benefits eligible employees a competitive total compensation package that includes paid leave, and options for employer sponsored group medical, dental, vision, short-term and long-term disability, life insurance, AD&D coverage, legal services, identity theft, and accident insurance. Flexible spending account and health saving account options offer pre-tax savings for qualified medical, dental, and vision expenses. The company sponsored 401(k) retirement plan has an employer contribution match that is immediately vested. We invest in the professional growth of our employees through professional courses, certifications, and tuition reimbursement programs. EEO Commitment It is company policy to promote equal employment opportunities. All personnel decisions, including, but not limited to, recruiting, hiring, training, promotion, compensation, benefits, and termination, are made without regard to race, color, religion, age, sex, sexual orientation, pregnancy, gender identity, genetic information, national origin, citizenship status, veteran status, protected veteran status, disability, or any other characteristic protected by applicable federal, state, or local law. Reasonable accommodations for applicants and employees with disabilities will be provided. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources by emailing *************************, or by dialing ************.

Akira Technologies is seeking a Cyber Analyst team member who is responsible for the analysis of all technology devices which may include Operational Technology (OT) and Industrial Control Systems (ICS) as well as on-premises and cloud enterprise networks. This includes analysis of device communication, forensic analysis of Windows or Linux systems and servers, timeline analysis of activity on these endpoints, user permission and authentication audits, log analysis, and malware identification/triage. This role supports a government client in the following locations five days a week: Norfolk, VA. Active Secret clearance or higher is also required for this role. An ideal candidate for this position will be a proactive self-starter who has experience with system administration, Windows and Linux operating systems (OS) mechanics including filesystem structures, disk and memory forensics, cyber aware Operational Technology or Control Systems operators, commonly used mechanisms for maintaining security persistence, privilege escalation, and lateral data movement, operating system log analysis, and triaging suspicious file artifacts for unusual behavior. This role requires a familiarity with what routine OS activities and common software/user behavior looks like in the context of forensic artifacts or timelines. Analysts should also be familiar with common categories and formats of host-based indicators of compromise (IOCs) and how/where they can be leveraged to identify known-bad files/activity on an endpoint. Candidate will utilize the Cyber Kill Chain and synthesize the entire attack life cycle along with creating detailed reports on how impacts may or have occurred. Job Responsibilities Support SOC team in operating and performing duties in a Security Operations Center (SOC) to provide a secure environment that facilitates monitoring, incident response, malware analysis, and threat hunting activities. Develop and utilize analytics on the security information and event management (SIEM) platform to monitor for security alerts and coordinate vulnerability assessments and artifact collection across servers and network devices. Asses Security Technical Implementation Guides (STIGs) compliance and completion. Utilize asset mapping tools to verify connected inventory. Handle Information Assurance Vulnerability Management (IVAM) notifications. Evaluate network structures and device configurations for security risks, offering recommendations based on best practices, and gather data to identify and respond to network intrusions. Analyze network traffic and system logs to identify malicious activities, vulnerabilities exploited, and methods used, and develop processes to enhance SOC response and efficiency. Conduct comprehensive technical analyses of computer evidence, research and integrate new security tools into the SOC, and synthesize findings into reports for both technical and non-technical audiences. Job Qualifications Active Secret security clearance or higher. At least 3 years, (Journeyman), or applicable 1 to 2 years (Junior) of experience in security operations, demonstrating analytical duties and preforming host or network security analysis. Proficient in analyzing cyber-attacks, with a deep understanding of attack classifications, stages, system/application vulnerabilities, and compliance with Department of Defense (DoD) policies and procedures. Applied knowledge of network topologies, protocols (e.g., TCP/IP, ICMP, HTTP/S, DNS, SSH, SMTP, SMB), and experience with tools like Palo Alto, Elastic SIEM, Cribl, Splunk, VMware, Security Center. Capable of attack reconstruction based on network traffic, integrating Threat Intelligence, and familiar with MITRE ATT&CK framework, with the ability to collaborate effectively across multiple locations. Preferred Skill Sets Knowledge of Operational Technology (OT) or Industrial Control Systems (ICS) Strong analytical and troubleshooting skills Able to provide expert content development in Splunk Enterprise Security using tstats and data models Understands how to utilize knowledge of latest threats and attack vectors to develop correlation rules for continuous monitoring on various security appliances Experience in other tools and protocols as applicable such as Nessus, Endgame, CrowdStrike, Gray Noise, Shodan, Bacnet, MODBus, SCADA systems, and PCAP Review logs to determine if relevant data is present to accelerate against data models to work with existing use cases Familiar with the operations and functions of Nessus or security center management Can assist and provide technical input to research, discover, implement hardware and software Understands importance and fundamentals of logistics and evidence handling Certified Ethical Hacker (CEH), GIAC Certified Incident Handler (GCIH), or relevant IT technology certification Salary Range: $75,000 to $100,000 Akira's pay range for this position considers various factors including skills, years of experience, training, licenses, certifications, alignment with market data, and internal equity in the organization. This pay range estimate is a general guideline only and not a guarantee of compensation or salary, which Akira believes to be done in good faith in compliance with local laws. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. It is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. General Description of Benefits Akira offers its employees multiple options for medical plans (some with Health Savings Account), dental plans, and vision coverage, and a 401(k) plan with employer match. To promote work/life balance, Akira offers paid time off, including vacation and sick time, holidays, paid parental leave, military leave, bereavement leave, and jury duty leave. We also offer short and long-term disability benefits to protect employee income in the event of sickness or injury, life insurance, accidental death and dismemberment insurance, and critical illness insurance. Akira also offers tuition, training, and certification reimbursement for professional development and career advancement. Akira regularly reviews our total rewards package to ensure our offerings remain competitive and reflect the values and needs expressed by our employees. About Akira Technologies Akira strives to meet and exceed the mission and objectives of US federal agencies. As a leading small business cloud modernization and data analytics services provider, we deliver trusted and highly differentiated solutions and technologies that serve the needs of our customers and citizens. Akira serves as a valued partner to essential government agencies across the intelligence, cyber, defense, civilian, and health markets. Every day, our employees deliver transformational outcomes, solving the most daunting challenges facing our customers. Akira is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Planned Systems International (PSI) is an Enterprise IT services company who focuses on designing, building, securing, and operating cutting-edge software solutions and communications systems that drive mission success and operational excellence for Federal Government organizations. We are currently seeking a skilled Proposal Manager to join our business development team to lead and shape winning proposals for federal contracts. The Proposal Manager will be responsible for managing multiple proposal efforts simultaneously, from kickoff to submission, including document management, schedule management, stakeholder coordination and communication, compliance, information collection, and support for drafting and editing all proposal volumes. This role requires exceptional organization, writing, communication, and project management skills, with the ability to meet tight deadlines and produce high-quality work. Essential Functions and Job Responsibilities Manage proposal efforts from inception to submission, serving as primary coordinator for all proposal actions (e.g., RFPs, RFIs, RFQs). Review and analyze solicitations to identify critical items required for compliant responses. Create, communicate, and manage proposal schedules and key deadlines. Compile and submit questions to the government as part of the solicitation process. Lead activities required to successfully assemble multi-functional teams to perform Blue, Pink, Red and Gold Team proposal reviews according to the Shipley best practices. Schedule and lead proposal reviews and debrief meetings. Track all proposal actions and work with action owners close out pending tasks. Assist proposal writers and subject matter experts by providing shell proposal sections, graphics, draft cover letters, and boilerplate materials. Work closely with cross-functional teams, including project managers, business development, and operations, to gather content that aligns with solicitation requirements. Review and edit proposal materials for clarity, accuracy, and consistency in line with company branding and proposal standards. Support the maintenance and update a library of standard proposal text, templates, and past proposals to streamline future response efforts. Stay current with government procurement trends and agency-specific requirements to align proposals with evolving client needs and writing best practices. Review proposals for compliance and provide feedback to address compliance gaps. Submit final proposals according to government instructions and confirm receipt with the government stakeholders. Facilitate executive-level virtual meetings, including preparing meeting agendas, capturing minutes, and tracking outcomes and action items. Work proactively and independently to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices. Function as part of an integrated team sharing products, best practices, and information across the PSI growth organization. Perform related duties as assigned by supervisor. Minimum Requirements Bachelor's degree 5-8 years of relevant experience. Experience manage proposals for the Department of Defense (DoD) or related defense agencies. Expert understanding of federal contracting requirements, proposal compliance, and solicitation types. Strong familiarity with Shipley proposal management processes and best practices. Experience submitting Sources Sought, RFIs, RFPs, and RFQs for proposal types including IDIQs, MATOCS, and SATOCS Unrestricted and Restricted. Experience leading and supporting RFPs on major federal vehicles. Understanding of price proposals exercises for Firm Fixed Price, Time and Materials, Cost Reimbursement Experience formatting and creating documents, presentations, and spreadsheets as needed in response to solicitations and tracking internal processes. Familiarity with SAM.gov, GovWin, and FPDS. Detail-oriented, with strong organizational skills to manage multiple deadlines and prioritize tasks. Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and Adobe Acrobat. Familiarity with proposal management software (e.g., SharePoint) Ability to understand and interpret complex solicitation documents and translate them into clear, compelling proposals. Excellent people skills to communicate effectively with team members at all levels of the organization. Ability to thrive in a fast-paced, deadline-driven environment, managing multiple priorities simultaneously. Required Technical/Business Tools Experience MS Office (Word, Excel, PowerPoint, Outlook, Teams) MS SharePoint MS Visio Desired Qualifications Strong writing and editing skills with the ability to convey complex information clearly and concisely. Physical Demands Ability and willingness to adhere to an untraditional work schedule, specifically working after hours and on weekends to satisfy tight proposal development schedules and deadlines. The demands for this position fluctuate between busy seasons and off seasons, requiring candidates to effectively and independently balance their time. Ability to effectively communicate in English, including talking and hearing. Ability to operate productively in a fully remote work environment, including the ability to take meetings and phone calls from a quiet and private space during business hours. Company Benefits PSI offers full-time, benefits eligible employees a competitive total compensation package that includes paid leave, and options for employer sponsored group medical, dental, vision, short-term and long-term disability, life insurance, AD&D coverage, legal services, identity theft, and accident insurance. Flexible spending account and health saving account options offer pre-tax savings for qualified medical, dental, and vision expenses. The company sponsored 401(k) retirement plan has an employer contribution match that is immediately vested. We invest in the professional growth of our employees through professional courses, certifications, and tuition reimbursement programs. EEO Commitment It is company policy to promote equal employment opportunities. All personnel decisions, including, but not limited to, recruiting, hiring, training, promotion, compensation, benefits, and termination, are made without regard to race, color, religion, age, sex, sexual orientation, pregnancy, gender identity, genetic information, national origin, citizenship status, veteran status, protected veteran status, disability, or any other characteristic protected by applicable federal, state, or local law. Reasonable accommodations for applicants and employees with disabilities will be provided. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources by emailing *************************, or by dialing ************.

Planned Systems International (PSI) is currently seeking a Requirements Analyst to join the Appeals Product Line at the Department of Veteran Affairs (VA) as a member of the Benefits and Memorials (BAM) PMO Support Team. The Requirements Analyst will support an existing Requirements Manager with analyzing current and future-state business processes, refining and documenting business and technical requirements, and facilitating collaboration across product owners, developers, end-users, and program leadership. The Requirements Analyst will manage requirements artifacts in Jira and Confluence, maintain traceability across strategic objectives and system components, prepare reporting to support decision-making, and contribute to stakeholder sessions, working groups, and executive-level meetings. This position plays a key role in advancing high-quality requirements, strengthening alignment across teams, and supporting the Appeals Product Line's modernization priorities. Essential Functions and Job Responsibilities Support the intake, organization, refinement, and management of business and technical requirements to support ongoing Product Line development and maintenance efforts. Collaborate with VA leadership, business customers, end-users, developers, project managers, and PMO Support colleagues to design, implement, and support requirements elicitation activities. Contribute to gathering, elicitation, definition, elaboration, and refinement of functional and technical business requirements for IT applications and systems. . Analyze and document current as-is business processes and workflows and support the design of future-state to-be solutions that align with modernization goals and improve operational efficiency. Validate that requirements are complete, unambiguous, and aligned with stakeholder expectations. Facilitate and document requirements refinement sessions, stakeholder discussions, and working groups to drive consensus and ensure requirements are production-ready. Track, manage, and maintain requirements artifacts - including SMRs and QTTBs - using tools such as Jira, Confluence, and GitHub, ensuring traceability, version control, and alignment with product line priorities. Support and maintain traceability across Strategy Objectives, Themes, Initiatives, and Epics within the Appeals Requirements (APREQ) Jira space, ensuring alignment with business goals and readiness for production. Generate ad hoc and recurring reports from Jira and other tools to support decision-making, backlog management, and stakeholder visibility. Review and edit customer-facing documentation and deliverables to ensure clarity, consistency, and quality across all requirements artifacts. Decompose and clarify complex or ambiguous requirements to ensure they are actionable, testable, and aligned with technical feasibility and business intent. Conduct research and comparative analysis to validate requirements and support informed decision-making across the product line. Plan, facilitate, and document executive-level and stakeholder meetings, including agenda preparation, minute-taking, and tracking of action items and decisions. Assist in facilitating the cross-functional Requirements Advisory Team, composed of stakeholder leadership, by supporting meeting logistics, capturing outcomes, and helping track progress on identified improvements. Assist in coordinating data calls for the Product Line, to include conducting research, and providing suggested responses for the product line leadership in a timely manner. Work proactively and independently to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices. Function as part of an integrated team sharing products, best practices, and information across the PMO Support Team. Perform related duties as assigned by supervisor. Minimum Requirements Bachelor's degree 3-5 years of relevant experience Agile requirements development experience Experience working as a federal contractor or employee. Excellent written and verbal communication skills, including the ability to communicate with brevity and clarity to government clients and develop work products that meet professional quality standards with minimal supervision. Experience working as a consultant, with an understanding of how to effectively manage and support government clients and stakeholders. Strong understanding of software development life cycle (SDLC) and Agile methodologies. Proficiency in project management tools (e.g., JIRA, MS Project) and methodologies. Ability to schedule, organize, and facilitate executive-level virtual meetings and summarize outcomes. Ability to self-organize, balance workload, complete tasks on time (without reminders), proactively seek out assignments, and offer improvements to client delivery. Strong analytical skills and attention to detail. Required Technical/Business Tools Experience MS Office (Word, Excel, PowerPoint, Outlook, Teams) MS SharePoint MS Visio Jira or comparable development management tool Desired Qualifications Experience working as a VA contractor or employee. Physical Demands Ability to effectively communicate in English, including talking and hearing. Ability to operate productively in a fully remote work environment, including the ability to take meetings and phone calls from a quiet and private space during business hours. Ability and willingness to actively participate in virtual meetings throughout most of the workday and be responsive to messages (MS Teams) and emails (MS Outlook) within reasonable timeframes set by the supervisor or client. Ability to be responsive and working during Eastern time zone standard business hours (8:00am to 4:00pm EST). Ability to satisfy security clearance and onboarding requirements: Print, sign, scan, and return onboarding documentation. Travel at personal expense to nearest government facility to get fingerprinted, apply for a PIV badge, pick-up the PIV badge, and pick-up government equipment. Company Benefits PSI offers full-time, benefits eligible employees a competitive total compensation package that includes paid leave, and options for employer sponsored group medical, dental, vision, short-term and long-term disability, life insurance, AD&D coverage, legal services, identity theft, and accident insurance. Flexible spending account and health saving account options offer pre-tax savings for qualified medical, dental, and vision expenses. The company sponsored 401(k) retirement plan has an employer contribution match that is immediately vested. We invest in the professional growth of our employees through professional courses, certifications, and tuition reimbursement programs. EEO Commitment It is company policy to promote equal employment opportunities. All personnel decisions, including, but not limited to, recruiting, hiring, training, promotion, compensation, benefits, and termination, are made without regard to race, color, religion, age, sex, sexual orientation, pregnancy, gender identity, genetic information, national origin, citizenship status, veteran status, protected veteran status, disability, or any other characteristic protected by applicable federal, state, or local law. Reasonable accommodations for applicants and employees with disabilities will be provided. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources by emailing *************************, or by dialing ************.

Planned Systems International (PSI) is an Enterprise IT services company who focuses on designing, building, securing, and operating cutting-edge software solutions that drive mission success and operational excellence for Federal Government organizations. PSI is currently seeking a dedicated and detail-oriented Junior Web Developer to join our dynamic team. Essential Functions and Job Responsibilities Successful candidates will provide website design, development, testing, management and support of the hardware/software infrastructure for a web-based portal for our government client. Essential functions will include, but not be limited to: Performing all aspects of the development tasks, including front-end, back-end, and database development. Managing resources to ensure timely and successful deliveries. Working with clients and review panels to identify recommendations for the appropriate technical, business and human factors solutions. Commitment to clear and quality communications between team and client product managers. Commitment to promoting a collaborative work environment with team members and customers. Develop and maintain web-enabled capabilities and custom applications. Lead staff in defining and tracking project requirements, plans, and schedules. Commitment to delivery of quality products. Minimum Requirements Bachelor's degree in Computer Science, Engineering, or closely related field. Strong understanding of user interface design principles, with proven track record of creative web site development in accordance with the design specifications, user interface style guides and established usability standards. Familiarity with J2EE/Java Frameworks, programming experience and overall Java development techniques to perform daily Java development, automated unit testing, and troubleshooting responsibilities. Must have strong experience working with a variety of technology and the ability to multi-task between different projects and workflow stages. Must have experience communicating directly with end users and the ability to gather requirements. Experience analyzing business product needs, recommending, then possibly implementing, effective software solutions in a timely manner. Experience analyzing core standards for software development, and maintaining an effective process for support. Experience providing guidance and leadership to other developers and development teams. U.S. Citizenship is required. Candidates selected must be able to successfully obtain and maintain a Public Trust security clearance. Desired Qualifications Currently holds a DHS Public Trust Clearance. Certified in Lean Software Development, Kanban, Scrum and other Agile processes. Department Homeland Security (DHS) Experience. Company Benefits PSI offers full-time, benefits eligible employees a competitive total compensation package that includes paid leave, and options for employer sponsored group medical, dental, vision, short-term and long-term disability, life insurance, AD&D coverage, legal services, identity theft, and accident insurance. Flexible spending account and health saving account options offer pre-tax savings for qualified medical, dental, and vision expenses. The company sponsored 401(k) retirement plan has an employer contribution match that is immediately vested. We invest in the professional growth of our employees through professional courses, certifications, and tuition reimbursement programs. EEO Commitment It is company policy to promote equal employment opportunities. All personnel decisions, including, but not limited to, recruiting, hiring, training, promotion, compensation, benefits, and termination, are made without regard to race, color, religion, age, sex, sexual orientation, pregnancy, gender identity, genetic information, national origin, citizenship status, veteran status, protected veteran status, disability, or any other characteristic protected by applicable federal, state, or local law. Reasonable accommodations for applicants and employees with disabilities will be provided. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources by emailing *************************, or by dialing ************.

Job Description Akira Technologies is seeking a skilled and experienced Network Operations Engineer to join our Network Operations Center (NOC) team. The ideal candidate will be responsible for managing and maintaining the enterprise network infrastructure for a DoD client, with a focus on Cisco SD-WAN and Palo Alto firewalls, ensuring high availability, performance, and security. This role requires a Familiarity with security frameworks and industry standards like NIST SP 800-82 Rev. A, ISO/IEC 27001, CIS Controls, DoD 8500.01, etc. The Network Operations engineer should also be familiar with cybersecurity tools such as SIEM (Security Information and Event Management) systems, and vulnerability scanners i.e. Assured Compliance Assessment Solution (ACAS). This is an onsite role supporting Naval Facilities Engineering Systems Command (NAVFAC) in Norfolk, VA five days a week. Active Secret clearance or higher is required. This role requires a Familiarity with security frameworks and industry standards like NIST SP 800-82 Rev. A, ISO/IEC 27001, CIS Controls, DoD 8500.01, etc. The Network Operations engineer should also be familiar with cybersecurity tools such as SIEM (Security Information and Event Management) systems, and vulnerability scanners i.e. Assured Compliance Assessment Solution (ACAS). Required Skills Proficiency in designing, deploying, and managing Cisco SD-WAN solutions. Expertise in configuring and managing Palo Alto firewalls. Understanding of network protocols, services, and security (e.g., TCP/IP, BGP, OSPF, VPN). Experience with network monitoring and management tools (e.g., SolarWinds, Cisco Prime). Problem-solving and troubleshooting skills. Strong communication and collaboration skills. Job Qualifications Active Secret clearance or higher. Must have 7+ years of relevant, Network Engineering and operations experience with focus in designing, deploying and maintain enterprise networks. Preferred Certifications include Cisco Certified Network Professional (CCNP) Enterprise Palo Alto Networks Certified Network Security Engineer (PCNSE) Cisco Certified Internetwork Expert (CCIE) (optional) Salary Range: $120,000 - $135,000 Akira's pay range for this position considers various factors including skills, years of experience, training, licenses, certifications, alignment with market data, and internal equity in the organization. This pay range estimate is a general guideline only and not a guarantee of compensation or salary, which Akira believes to be done in good faith in compliance with local laws. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. It is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. General Description of Benefits Akira offers its employees multiple options for medical plans (some with Health Savings Account), dental plans, and vision coverage, and a 401(k) plan with employer match. To promote work/life balance, Akira offers paid time off, including vacation and sick time, holidays, paid parental leave, military leave, bereavement leave, and jury duty leave. We also offer short and long-term disability benefits to protect employee income in the event of sickness or injury, life insurance, accidental death and dismemberment insurance, and critical illness insurance. Akira also offers tuition, training, and certification reimbursement for professional development and career advancement. Akira regularly reviews our total rewards package to ensure our offerings remain competitive and reflect the values and needs expressed by our employees. About Akira Technologies Akira strives to meet and exceed the mission and objectives of US federal agencies. As a leading small business cloud modernization and data analytics services provider, we deliver trusted and highly differentiated solutions and technologies that serve the needs of our customers and citizens. Akira serves as a valued partner to essential government agencies across the intelligence, cyber, defense, civilian, and health markets. Every day, our employees deliver transformational outcomes, solving the most daunting challenges facing our customers. Akira is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Planned Systems International (PSI) is currently seeking a Product Line (PL) Manager. The PMO Product Line (PL) Manager will be responsible for leading a PMO Support Team working on a software development Product Line at the Department of Veteran Affairs (VA). The PMO PL Manager will serve as a senior-level consultant and advisor to their government counterpart, supervise a team of 10-15 PMO Support resources, coordinate and organize the team's workload, and perform a variety of tasks independently. Candidates must possess a strong background in government consulting, program management, and Agile software development. Essential Functions and Job Responsibilities Supervise a team of 10-15 PMO Support resources: distribute tasks and assignments, establish expectations and performance goals, foster a collaborative and high-performing work environment, monitor capacity and productivity of team members, provide coaching, mediate disputes, and initiate corrective actions for individuals with performance issues. Serve as the PMO counterpart and advisor to the government Product Line Manager (GS Level 14/15) by proactively tracking issues on their behalf, recommending solutions, and serving as their back-up. Collaborate with the government Product Line Manager to define the skillsets and resources needed on the PMO Support Team to effectively support the Product Line's operations and objectives. Develop and maintain holistic knowledge of the Product Line and its products and stakeholders to act as a chief subject matter expert for answering information requests and supporting communication requirements with internal and external stakeholders to ensure project requirements are understood and met. Support the planning, execution, and tracking of software development projects within the Product Line. Provide support and oversight for all standard project management competencies, either through supervision or direct task execution, in the areas of risk, schedule, scope, requirements, budget, and security (e.g. authority to operate (ATO) support). Assist the government in maintaining strategic alignment between the Product Line's software development releases/outputs and the Product Line's objectives and product roadmap. Monitor project progress and address any issues or risks that arise. Support or supervise Jira administration and management tasks for the Product Line. Develop and implement PMO processes and methodologies to standardize project management best practices. Coordinate with cross-functional teams, including software development, QA, product management, and other stakeholders to ensure seamless project execution. Establish and monitor key performance indicators (KPIs) to assess project and team performance. Prepare and present regular reports on project status, risks, and outcomes to senior management. Identify opportunities for process improvements within the PMO and implement best practices. Conduct research on special topics and recommend solutions to government clients. Stay up to date with VA policy, industry trends, and advancements in program management and software development. Facilitate executive-level virtual meetings, including preparing meeting agendas, capturing minutes, and tracking outcomes and action items. Work proactively and independently to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices. Function as part of an integrated team sharing products, best practices, and information across the PMO Support Team. Perform related duties as assigned by supervisor. Minimum Requirements Bachelor's degree 5-10 years of relevant experience Experience working as a federal contractor or employee. Excellent written and verbal communication skills, including the ability to communicate with brevity and clarity to government clients and develop work products that meet professional quality standards with minimal supervision. Excellent leadership skills. Experience working as a consultant, with an understanding of how to effectively manage and support government clients and stakeholders. Strong understanding of software development life cycle (SDLC) and Agile methodologies. Proficiency in project management tools (e.g., JIRA, MS Project) and methodologies. Ability to schedule, organize, and facilitate executive-level virtual meetings and summarize outcomes. Ability to self-organize, balance workload, complete tasks on time (without reminders), proactively seek out assignments, and offer improvements to client delivery. Strong analytical skills and attention to detail. Required Technical/Business Tools Experience MS Office (Word, Excel, PowerPoint, Outlook, Teams) MS SharePoint MS Visio Jira or comparable development management tool Desired Qualifications Experience working as a VA contractor or employee. PMP or similar certification is highly desirable. Physical Demands Ability to effectively communicate in English, including talking and hearing. Ability to operate productively in a fully remote work environment, including the ability to take meetings and phone calls from a quiet and private space during business hours. Ability and willingness to actively participate in virtual meetings throughout most of the workday and be responsive to messages (MS Teams) and emails (MS Outlook) within reasonable timeframes set by the supervisor or client. Ability to be responsive and working during Eastern time zone standard business hours (8:00am to 4:00pm EST). Ability to satisfy security clearance and onboarding requirements: Print, sign, scan, and return onboarding documentation. Travel at personal expense to nearest government facility to get fingerprinted, apply for a PIV badge, pick-up the PIV badge, and pick-up government equipment. Company Benefits PSI offers full-time, benefits eligible employees a competitive total compensation package that includes paid leave, and options for employer sponsored group medical, dental, vision, short-term and long-term disability, life insurance, AD&D coverage, legal services, identity theft, and accident insurance. Flexible spending account and health saving account options offer pre-tax savings for qualified medical, dental, and vision expenses. The company sponsored 401(k) retirement plan has an employer contribution match that is immediately vested. We invest in the professional growth of our employees through professional courses, certifications, and tuition reimbursement programs. EEO Commitment It is company policy to promote equal employment opportunities. All personnel decisions, including, but not limited to, recruiting, hiring, training, promotion, compensation, benefits, and termination, are made without regard to race, color, religion, age, sex, sexual orientation, pregnancy, gender identity, genetic information, national origin, citizenship status, veteran status, protected veteran status, disability, or any other characteristic protected by applicable federal, state, or local law. Reasonable accommodations for applicants and employees with disabilities will be provided. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources by emailing *************************, or by dialing ************.

Prudent Technology is a Women Owned Small Business company providing innovative IT Automation and Data solutions to our federal clients. We are a team of self starters, innovators and consultants providing cutting edge technologies for the federal government. We help our clients achieve their business and operational goals by solving complex problems through experience and intellect and build sustainable solutions that last. Prudent Technology is seeking a Full Stack Test Automation Engineer with extensive technical expertise to support a fast DevSecOps paced team. The candidate must possess comprehensive and relevant experience in the disciplines of Test Automation development using Selenium/ Jmeter DevSecOps Cloud Engineering using Jenkins/ Puppet to deliver CICD. The individual shall be qualified in analyzing user stories, creating DevOps paced automation scripts, sprint testing, and providing daily reporting and automation demos to customers, vendors and stakeholders to ensure successful verification of stories with automation execution time savings. The candidate shall be qualified using a wide array of test automation tools such as Selenium, SoapUI, JMeter, TestComplete and RestAPI, knowledgeable of complex programming and development schemes, and strong knowledge of software verification and validation best practices to ensure deployment of high quality and compliant software while utilizing an agile development process. Strong communication skills are a key for this role involving interacting with users on issues found and presenting issues by end of sprint cycles. Required qualifications to be successful in this role: Deep development experience implementing complex test automation using Selenium, Rest Assured, Java, Jscript in a DevSecOps environment. In-depth knowledge of automation techniques, automation tools and technical stack components and their integration Expertise with test automation tools such as Selenium, UFT, JMeter, SoapUI 5+ Experience with automated deployment tools such as Jenkins 5+ Experience in Test Driven and Behavior Driven Development frameworks Strong communication and teamwork abilities Solid understanding of Git/Github/SVN Experience delivering solutions using Agile DevSecOps delivery practices Sufficient database query knowledge with web-service automation experience Software Testing Life Cycle (Requirements Analysis/Tracking, Test Planning, Test Case and Automation Script Development, Test Execution, Results Analysis/Reporting/Tracking, Regression Testing, etc.) and analyzing requirements for testable outcomes Experience operating in fast-paced Agile SDLC, classic waterfall SDLC, and incremental (hybrid) SDLC environments Strong written, verbal communication and presentation skills no exceptions! Ability to speak at group events, and to interface with customers. Experience working with customers and users, providing guidance, status, and prompt responses Participate in the release process Prioritize assigned work as necessary to meet project deadlines.

We are seeking an experienced and highly skilled Senior Principal Software Engineer who is proficient in EHR based workflows pertaining to Revenue Cycle Management to join our team. This is a senior-level position focused on building innovative solutions for the healthcare industry, leveraging a wide array of technologies and frameworks. If you have a deep understanding of ETL processes, strong SQL Server expertise, and a passion for working on high-impact, complex healthcare data systems, we would love to hear from you. This is a remote position based in the United States. Visa sponsorship is not offered for this role. Responsibilities of the Principal Software Engineer: Lead the design, development, and implementation of robust, scalable software solutions for the healthcare domain, ensuring alignment with business goals and technical requirements. Architect and develop ETL solutions using SSIS (SQL Server Integration Services) and Azure Data Factory to support data movement and transformation. Develop and maintain efficient, optimized SQL queries and scripts; collaborate with other team members to ensure seamless database interactions. Analyze and optimize SQL performance, leveraging advanced techniques such as SQL Profiler and SQL Execution Plans to identify bottlenecks and improve query performance. Develop and maintain healthcare reporting systems using SQL Server Reporting Services (SSRS) to provide accurate and actionable insights. Collaborate closely with cross-functional teams including data architects, business analysts, and stakeholders to ensure data flows and business logic are correctly implemented. Provide mentorship to junior and mid-level engineers, helping them to grow in their technical skills and develop best practices. Stay up to date with the latest trends and technologies in the software development and healthcare industries, ensuring the team is using the most effective tools and practices. Participate in code reviews, ensuring high code quality and adherence to software engineering best practices. Requirements for the Principal Software Engineer: 12+ years of proven experience in software engineering, with a strong focus on the healthcare domain and healthcare data systems. Proficient in EHR based workflows pertaining to Revenue Cycle Management. Strong working knowledge of X12 EDI transaction sets, with a particular focus on 837P/837I (Claims), 835 (Electronic Remittance), and 276/277 (Claim Status). Experience with healthcare billing formats such as UB-04 and CMS-1500. Familiarity with Medicaid and Medicare services, including regulatory requirements and payer-specific implementations. Ability to interpret and troubleshoot EDI files, ensuring compliance with HIPAA standards and payer-specific guidelines. Enterprise-class software architectural experience with a solid understanding of considerations of scale, support, and implementation. Experience with Microsoft tech stack hosted on Azure desired Expertise in ETL processes, including hands-on experience with SSIS (SQL Server Integration Services) and Azure Data Factory. Deep working knowledge of SQL Server, including database design, optimization, and advanced SQL scripting. Strong understanding of SQL performance tuning, including experience with SQL Profiler and analyzing SQL Execution Plans. Experience in developing reports using SQL Server Reporting Services (SSRS) to deliver accurate business intelligence. Exposure to ASP.Net, C#.Net, and JQUERY with the ability to develop, enhance, and maintain web-based applications and services. Strong analytical and problem-solving skills, with the ability to quickly troubleshoot and resolve complex technical issues. Strong knowledge of software engineering best practices and methodologies, including agile development, continuous integration and deployment, and software testing. Excellent communication and collaboration skills, with the ability to work cross-functionally with product management, UX, and other teams. Preferred Requirements for the Principal Software Engineer: Experience in cloud-based healthcare solutions (Azure, AWS, etc.) is a plus. Familiarity with HIPAA regulations and healthcare data security requirements. Experience with Scrum methodologies and related tools. Streamline Healthcare Solutions is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, national origin, or any other characteristic protected under federal, state, or applicable local law.

Job Description About Us: Prudent Technology is a Women Owned Small Business company providing Software Development, Cloud, Low Code / No Code and Data Management solutions to our federal clients. We are a team of self starters, innovators and consultants providing cutting edge technologies for the federal government. We help our clients achieve their business and operational goals by solving complex problems through experience and intellect and build sustainable solutions that last. Who We Seek: Passion Seekers. You genuinely care about the work that you do and its impact on society. Self-Starters. You're a go-getter who isn't afraid to step up and disrupt the status quo. Entrepreneurs. You bring fresh ideas to the table, work hard, develop business and consistently seek new challenges. Collaborators. You're a great contributor to a high performing team that accomplishes great feats for our clients. What You Will Do: The Technical Proposal Writer's role involves crafting compelling content for technical proposals and responses to federal contract opportunities. This encompasses all aspects of the response, such as Executive Summaries, Technical Content, Past Performance, Staffing/Management Content, and Resumes, ensuring alignment with the objectives and requirements of the opportunity. The ideal candidate will possess the skill to write proficiently, conveying approaches that quickly interpret our company's offerings and articulate these in language that resonates with both business and technical users or decision-makers. As part of the Business Development team, the candidate will collaborate effectively and follow the guidance of proposal team leaders (Capture Manager, Proposal Manager, and Operations Lead) and work with other designated authors or Subject Matter Experts. Job Duties: Craft and enhance a compliant, engaging technical proposal narrative that integrates input from the capture or proposal manager, clearly delineating strengths, winning themes, distinct advantages, and the business value proposition within the context of the customer's ecosystem and the requirements of the opportunity. Create detailed proposal content by conducting interviews with technical, program, and management personnel. Comply with the timelines and deadlines set by the proposal manager and manage time proactively. Conduct research, draft preliminary guidance materials and documentation, assess technical options, and endorse the optimal choice. Generate RFI responses, promotional materials, and client presentations. Work with team members and stakeholders to create documents that accurately present information about current contracts and various projects. Participate in comprehensive quality, compliance, and completeness evaluations of each response to an opportunity, including involvement in color reviews and content refinement based on feedback from review teams and guidance from the capture or proposal manager. Support capture management research as instructed by the capture manager. Formulate a strategy for ongoing collection of technical data. Required Skills Seeking candidates with two years of technical writing experience within a proposal, marketing, technical team, or other professional writing roles. Exceptional writing, communication, and interpersonal abilities. Capability to convert business issues into viable, scalable technical solutions, presented narratively or graphically. A keen intellectual curiosity and the aptitude to rapidly understand diverse subjects. Meticulous attention to detail with a strict observance of schedules and deadlines. A self-driven, proactive, and dynamic approach. Flexibility to work evenings and weekends when necessary to meet writing deadlines or coordinate with operational/contractor staff during off-hours. Proficiency in multitasking and prioritizing in a dynamic, demanding, and deadline-oriented setting. Proficiency with MS Office suite (Word, Excel, PowerPoint, Teams, SharePoint) and Adobe PDF. Desired qualifications: Knowledge of Business Development Lifecycle practices, such as Shipley methodologies. Familiarity with the federal government sector and proposal processes. Years of Experience: 2 years Minimum Education Required: Computer Science or Technology related Bachelor's Degree. Job Posted by ApplicantPro

Planned Systems International (PSI) is an an Enterprise IT services company seeking an experienced Unisys 2200 Mainframe Database Administrator (DBA) to manage, maintain, and optimize our database systems operating on the Unisys 2200 series mainframe platform. The ideal candidate will have a deep understanding of Unisys database environments DMS 2200 and RDMS 2200 and possess strong skills in data integrity, performance tuning, and database security within mission-critical legacy systems. Essential Functions and Job Responsibilities Administer and maintain DMS 2200 and RDMS 2200 databases on the Unisys 2200 mainframe environment. Maintain all DMS schemas and subschemas, as well as RDMS schemas, both in multiple production and development environments. Maintain database backups for all database environments. Write and enhance software using ACOB, UCOB, Assembler, and SSG in support of the database environment. Plan and schedule triannual migrations including database uploads/reloads to support application/system changes, ensuring the integrity and security of all databases. Support the recovery of databases from backups in the event of system failures. Minimum Requirements Minimum 8 Years Computer industry experience with an expert knowledge of large-scale Unisys 2200 mainframes. Minimum 8 years of experience in a managerial capacity. Minimum 8 years of experience supporting DMS 2200 and RDMS 2200 on a Unisys mainframe, with a strong understanding of DDL, SDDL, and IRU, as well as SSG, ACOB, UCOB, TIP, and Unisys Executive Control Language (ECL). Minimum 8 years of experience with data modeling. Minimum 8 years of experience with logical/physical database design. Minimum 8 years of experience with sizing, mapping, and expanding Unisys database areas. Company Benefits PSI offers full-time, benefits eligible employees a competitive total compensation package that includes paid leave, and options for employer sponsored group medical, dental, vision, short-term and long-term disability, life insurance, AD&D coverage, legal services, identity theft, and accident insurance. Flexible spending account and health saving account options offer pre-tax savings for qualified medical, dental, and vision expenses. The company sponsored 401(k) retirement plan has an employer contribution match that is immediately vested. We invest in the professional growth of our employees through professional courses, certifications, and tuition reimbursement programs. EEO Commitment It is company policy to promote equal employment opportunities. All personnel decisions, including, but not limited to, recruiting, hiring, training, promotion, compensation, benefits, and termination, are made without regard to race, color, religion, age, sex, sexual orientation, pregnancy, gender identity, genetic information, national origin, citizenship status, veteran status, protected veteran status, disability, or any other characteristic protected by applicable federal, state, or local law. Reasonable accommodations for applicants and employees with disabilities will be provided. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources by emailing *************************, or by dialing ************.

Planned Systems International, Inc. (PSI), a Government Contractor, has an immediate opportunity available for Software Engineer who will provide supports the NOAA National Marine Fisheries Service with Software Development and Software Operations and Maintenance Support. Specifically, we use AGILE to enhance application functionality for the portfolio of current applications as well as developing new ones. The primary role for this position is Lead Java Developer (95% of the responsibility) and writing Java code within Spring Framework, MVC, Rest APIs,,etc. Platforms could include Java, JavaScript, SharePoint, APEZX, Appian, Salesforce, ServiceNow, Jira, Drupal/Acquia, Akamai and/or development on COTS platforms. Essential Functions and Job Responsibilities Lead the application architecture design and technical roadmap for a new web application, REST APIs, and data pipeline Design, develop, and maintain secure and scalable backend services using Java, Spring Boot, Spring MVC, Spring Security Design, Implement and Document RESTful APIs using OpenAPI specifications and best practices for clear documentation and efficient communication. Design and implement secure authentication and authorization for the web application, RESTful APIs, and data pipelines - using industry best practices such as API Gateways, API Keys, OAuth 2.0, OpenID Connect (OIDC), JWT, etc. Collaborate with the front-end team to integrate UI components with backend services. Troubleshoot and resolve complex technical issues, and collaborate with system administrators, DevOps engineers, and government stakeholders Develop and maintain high-quality technical documentation, including design specifications, deployment guides, and support manuals Write clean, maintainable, and well-documented code following best practices and coding standards. Participate in code reviews, providing constructive feedback, and ensuring code quality. Minimum Requirements Must have a strong understanding of application architecture design patterns and components such as monolith, microservices, event driven, message brokers, pub/sub, etc, Must have proven previous experience leading the architecture and design of modern web applications and Restful APIs utilizing a modern native tech stack. Very Strong backend development experience (5+ years) with Java, including in-depth knowledge of Spring Boot, Spring MVC, Spring Security. Strong understanding of object-oriented programming (OOP) principles and design patterns. Strong understanding of web application security, and best practices for prevention of security vulnerabilities such as OWASP Top 10, SQL Injection, Cross Site Scripting, CSRF, etc. Strong understanding of data validation and sanitization best practices using frameworks such as hibernate validator Strong understanding and experience with authentication and authorization for web applications, APIs, and data pipelines - OAuth 2.0, OpenID Connect (OIDC), JWT Strong experience with Apache Tomcat Experience with Maven and/or Gradle for building and pac 2.0kaging Java web apps Experience deploying and managing applications on cloud, plus for GCP experience Experience with Apache Tomcat Understanding of agile methodologies (Scrum, Kanban). Database: Experience with PostgreSQL, preferably in GCP CloudSQL. Strong experience with integrating relational databases (PostgreSQL) and ORM frameworks (e.g., Hibernate, JPA, Spring Data JPA). Experience with automated database schema change versioning with Liquibase or similar tool. Experience developing data pipelines to ingest, process, validate, and store structured and unstructured data in relational databases, data lakes, and/or lake houses. RESTful APIs: Strong experience with RESTful API design and implementation, including strong familiarity with OpenAPI for API documentation and specification. Strong understanding and experience with authentication and authorization for APIs, and data pipelines using best practices - API Gateways, API Keys, OAuth 2.0, OpenID Connect (OIDC), JWT, etc. Experience with API validation and testing tools such as Postman, ReadyAPI, Swagger Validator, OpenAPI Validation Automated CI/CD Pipelines Strong experience with GitHub and Git version control systems. Strong CI/CD pipeline skills and proven experience creating pipelines and jobs using GitHub actions to deploy into GKE clusters. (Additional experience with GCP Cloud Build is a plus) Strong understanding and proven experience with containerization with Docker Strong understanding and proven experience with Terraform to version and automate infrastructure provisioning. Desired Qualifications Previous experience working at the National Oceanic and Atmospheric Administration (NOAA) Previous experience working at the Department of Commerce Previous experience working for the Federal Government Strong knowledge and experience with IntelliJ IDEA Ultimate, including the use of AI coding agents and tools (ideally Gemini Code assist, and Gemini Cloud assist) Experience with React for frontend development (3+ years) Previous experience developing responsive and intuitive user interfaces using React, ensuring a seamless and engaging user experience. Company Benefits PSI offers full-time, benefits eligible employees a competitive total compensation package that includes paid leave, and options for employer sponsored group medical, dental, vision, short-term and long-term disability, life insurance, AD&D coverage, legal services, identity theft, and accident insurance. Flexible spending account and health saving account options offer pre-tax savings for qualified medical, dental, and vision expenses. The company sponsored 401(k) retirement plan has an employer contribution match that is immediately vested. We invest in the professional growth of our employees through professional courses, certifications, and tuition reimbursement programs. EEO Commitment It is company policy to promote equal employment opportunities. All personnel decisions, including, but not limited to, recruiting, hiring, training, promotion, compensation, benefits, and termination, are made without regard to race, color, religion, age, sex, sexual orientation, pregnancy, gender identity, genetic information, national origin, citizenship status, veteran status, protected veteran status, disability, or any other characteristic protected by applicable federal, state, or local law. Reasonable accommodations for applicants and employees with disabilities will be provided. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources by emailing *************************, or by dialing ************.

is a remote position AND requires home health or hospice experience **** What you'll do Answer clinical related questions regarding the use of MatrixCare Home Health and Hospice, application (HH) in a friendly, effective, and efficient manner. Diagnose and resolve basic and complex customer clinical questions or problems over the telephone or through electronic communication. Interact with customers to troubleshoot and resolve customer issues that may not have standard documented solutions. Document new issues, FAQs, and resolutions for a robust knowledge base. Identify critical issues that may impact all clients, provide proactive communications, product fixes and subsequent uploads. Track and document inbound support requests and ensure proper notation of customer problems and issues. Work closely with customers to ensure we are providing solutions that meet their needs. Stay abreast of current technology in products, design changes, and new product offered. Let's talk about the role Answer clinical related questions regarding the use of MatrixCare Home Health and Hospice, application (HH) in a friendly, effective, and efficient manner. Diagnose and resolve basic and complex customer clinical questions or problems over the telephone or through electronic communication. Interact with customers to troubleshoot and resolve customer issues that may not have standard documented solutions. Document new issues, FAQs, and resolutions for a robust knowledge base. Identify critical issues that may impact all clients, provide proactive communications, product fixes and subsequent uploads. Track and document inbound support requests and ensure proper notation of customer problems and issues. Work closely with customers to ensure we are providing solutions that meet their needs. Stay abreast of current technology in products, design changes, and new product offered. Let's talk about you Tech savvy working with computers, internet browsers, and software applications. Excellent interpersonal, communication, and customer service skills with the proven ability to resolve challenging issues in a timely manner. Quick learner, self-directed, motivated, and have strong dedication and commitment level to the tasks at hand. Great attitude that is willing to learn and increasingly strive to improve Home health or hospice clinical experience is required. Bachelor's Degree or equivalent work experience Ability to solve clinical problems on an innovative home health & hospice software product. Able to work in a fast-paced, collaborative, project-oriented environment with the ability to own areas of the product with minimal supervision. We are shaping the future at ResMed, and we recognize the need to build on and broaden our existing skills and continue to attract and retain the world's best talent. We work hard to offer holistic benefits packages, provide flexible work arrangements, cultivate a workforce culture that allows employees to grow personally and professionally, and deliver competitive salaries to our team members. Employees scheduled to work 30 or more hours per week are eligible for benefits. This position qualifies for the following benefits package: comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance, sleep care management, Health Savings Account (HSA), Flexible Spending Account (FSA), commuter benefits, 401(k), Employee Stock Purchase Plan (ESPP), Employee Assistance Program (EAP), and tuition assistance. Employees accrue fifteen days Paid Time Off (PTO) in their first year of employment, receive 11 paid holidays plus 3 floating days and are eligible for 14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members. Individual pay decisions are based on a variety of factors, such as the candidate's geographic work location, relevant qualifications, work experience, and skills. At ResMed, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current base range for this position is: $22.61 - $33.91/hr For remote positions located outside of the US, pay will be determined based the candidate's geographic work location, relevant qualifications, work experience, and skills. Joining us is more than saying “yes” to making the world a healthier place. It's discovering a career that's challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.