Contact Center Agent
Psecu job in Harrisburg, PA
Members Achieve More isn't just a tagline for us, it's part of everything we do! We're looking for passionate individuals to join our team to help us maintain that focus every day. Want to work somewhere that's remained strong for 90 years, that encourages you to learn, grow, and pursue your dreams? If yes, then read on...
Contact Center Agent provides superior member service pertaining to Member Services, Digital Banking, or Card Services. This would include but not limited to handling general account inquiries, share and loan transactions, account history and maintenance, troubleshooting online banking and mobile services issues, lost or stolen cards, disputed card and ATM transactions and VISA credit card and debit card maintenance. Using knowledge of products and services, as well as excellent member service skills, the contact center agent will educate members on the responsible use of those services to broaden self-service relationships and to achieve greater profitability and competitive advantage.
Schedule: Monday - Friday, 10:00am -6:00pm with a rotating Saturday, 8:00am-4pm with a day off to be determined. This position will be a hybrid model both in person and remote with minimum of onsite expectation of 20% or as needed.
Starting Rate: $18.00 per hour, dependent upon experience and qualifications.
In this position, you will
* Member Service Handling:
* Educating members on PSECU digital first model.
* Cross-serving products and services to enhance the member experience.
* Complete monetary and non-monetary maintenance and transactions on member accounts.
* Technical Skills and Tools:
* Utilizing online information resources and software tools.
* Following security protocols for member authentication.
* Conducting member transactions using appropriate systems.
* Performance Improvement and Training:
* Continual knowledge enhancement through feedback, coaching and training.
* Assisting in training new products and services.
* Back-Office Support:
* Performing various back-office functions as needed.
* Providing backup support for other skills within the contact center.
* Providing backup support for other skills within the contact center
* Cross-train in other specialty areas as needed.
Other duties as assigned.
Qualifications:
High School (Required)
Any equivalent combination of experience and education. | Required
Auto-ApplyFinancial Data Analyst III
Pennsylvania State Employees Credit Union job in Harrisburg, PA
Members Achieve More isn't just a tagline for us, it's part of everything we do! We're looking for passionate individuals to join our team to help us maintain that focus every day. Want to work somewhere that's remained strong for 90 years, that encourages you to learn, grow, and pursue your dreams? If yes, then read on...
The Financial Data Analyst III role is a strategic position that supports the organization's financial decision making through data-driven insights and analysis. This is a highly analytical role that plays a critical part in informing strategic decisions related to balance sheet strategy, financial risk management, and portfolio performance by providing high-quality analysis, reporting, and data visualization. The Financial Data Analyst III is responsible for designing and delivering accurate reports and dashboards using advanced data visualization tools like Power BI. This role applies statistical analysis, architects' data models, and collaborates with stakeholders to guide initiatives and ensure data integrity. This position requires deep financial knowledge, critical thinking, and the ability to translate complex data into actionable recommendations that align with organizational goals.
Performs work under minimal supervision. Handles complex issues and problems and refers only the most complex issues to higher-level staff. Possesses comprehensive knowledge of subject matter. Provides leadership, coaching, and/or mentoring to a subordinate group. May act as a lead or first-level supervisor.
Schedule: Monday - Friday, 8:00am -4:00pm. This position will be a hybrid model both in person and remote with minimum of onsite expectation of 40% or as needed.
In this position, you will
Deliver analytical support to the Strategic Finance team by providing timely, accurate data and insights that inform the evaluation of balance sheet strategies.
· Design, develop, and maintain dynamic dashboards and reports using tools such as Power BI and statistical techniques (e.g., regression, ANOVA) to visualize key balance sheet metrics and early indicators, enabling proactive and informed decision-making.
· Develop predictive and analytical models to derive key assumptions used in scenario modeling and forecasting (i.e. predictive prepayment model, decay rates, pricing model, etc.)
· Create visualizations and summarize outputs from financial models, using profitability analysis, financial risk assessments, and balance sheet trends, to support strategic discussions and presentations.
· Produce business and economic insight reports that help connect internal performance with broader market and economic trends.
· Collaborate with key stakeholders to align reporting outputs with strategic priorities and operational needs.
· Serve as a mentor to analysts and business users in data analytics where your expertise will be instrumental in helping others build proficiency in data analysis, visualization, and interpretation.
· Ensure data integrity and security across reporting systems that support strategic decisions with data-driven insights.
Qualifications:
Bachelors (Required)4-6 years' experience in financial data analysis, bachelor's degree in finance or economics, or related field, knowledge of analytical tools (i.e. PowerBI, Python, R, etc.). | Not Required
Auto-ApplyDocument Imaging Analyst
Pennsylvania State Employees Credit Union job in Harrisburg, PA
Members Achieve More isn't just a tagline for us, it's part of everything we do! We're looking for passionate individuals to join our team to help us maintain that focus every day. Want to work somewhere that's remained strong for 90 years, that encourages you to learn, grow, and pursue your dreams? If yes, then read on...
The Document Imaging Analyst is part of the Document Management Unit (DMU) which provides digitizing services for incoming mail and other business correspondence throughout the credit union. Incumbent will scan, index, and review for validity of scanning documents through the records management systems. Work includes correction and reporting of errors and utilization of PSECU's filing system to retrieve files and specific information upon request. Schedule: Monday - Friday, 8am - 4pm, 100% onsite.
In this position, you will
Document Review and Problem Resolution: Reviews documents and incoming mail for accuracy, completeness, and resolves related problems within the unit or with appropriate units.
Document Preparation and Imaging: Prepares documents and incoming mail for scanning. Ensures imaged records are appropriately filed and indexed in the records management system.
Document Sorting and Delivery: Picks up and sorts all documents received for retention, and delivers requested physical files to various departments.
Adherence to Policies and Standards: Adheres to Document Management policies, standards, and process controls.
Assistance: Aids the Records Analyst with statement copy requests, subpoena document research, and other tasks as needed.
Other duties as assigned.
Qualifications:
GED, High School
Auto-ApplyDirector of Digital Originations & Onboarding
Pennsylvania State Employees Credit Union job in Harrisburg, PA
Members Achieve More isn't just a tagline for us, it's part of everything we do! We're looking for passionate individuals to join our team to help us maintain that focus every day. Want to work somewhere that's remained strong for 90 years, that encourages you to learn, grow, and pursue your dreams? If yes, then read on...
The Director of Digital Originations and Onboarding is a visionary leader responsible for shaping and executing the strategy behind seamless, secure, and innovative digital experiences that drive member acquisition, account opening, and onboarding across all channels. This role plays a critical part in advancing the credit union's mission to deliver exceptional service and cutting-edge financial solutions, ensuring every interaction reflects simplicity, trust, and member value.
The ideal candidate will combine strategic foresight with operational excellence, leveraging technology and data to create frictionless digital journeys that meet evolving member expectations. This position requires a strong balance of leadership, collaboration, and technical expertise to transform digital originations and onboarding into a competitive advantage for the organization.
Schedule: Monday - Friday, this position will be a hybrid model both in person and remote with minimum of onsite expectation of 60% or as needed.
In this position, you will
Strategic Leadership: Develop and execute a comprehensive digital originations and onboarding strategy that supports organizational growth and member satisfaction. Identify emerging technologies and trends to enhance digital capabilities.
Experience Design & Optimization: Oversee the design and continuous improvement of digital account opening, loan origination, and onboarding workflows. Ensure experiences are mobile-first, frictionless, and compliant with regulatory requirements.
Cross-Functional Collaboration: Partner with Marketing, IT, Operations, and Compliance teams to deliver integrated solutions. Work closely with vendors and fintech partners to implement best-in-class tools and platforms.
Data & Analytics: Monitor KPIs such as conversion rates, abandonment rates, and onboarding engagement. Use data-driven insights to optimize processes and improve member experience.
Risk & Compliance: Ensure adherence to all applicable regulations, including KYC, AML, and privacy standards. Implement robust fraud prevention measures within digital channels. Implement robust fraud prevention measures within digital channels.
Other duties as assigned
Qualifications:
Bachelors (Required)8+ years of experience in digital banking, fintech, or financial services, with a focus on originations and onboarding. | Required Excellent leadership, communication, and project management skills. | Not Required Proven track record of leading digital transformation initiatives | Not Required Strong understanding of UX principles, digital security, and regulatory compliance. | Not Required
Auto-ApplyUser Experience & Optimization Designer
Pennsylvania State Employees Credit Union job in Harrisburg, PA
Members Achieve More isn't just a tagline for us, it's part of everything we do! We're looking for passionate individuals to join our team to help us maintain that focus every day. Want to work somewhere that's remained strong for 90 years, that encourages you to learn, grow, and pursue your dreams? If yes, then read on...
The User Interface (UI) Designer is responsible for championing, creating, and maintaining exceptional and intuitive user interfaces that support PSECU's digital first banking model. The position builds prototypes used for development handoff for PSECU digital properties - web, mobile, and any emerging digital channels. Designs are created in close collaboration with UX Analysts to enhance the digital experiences for consumers and fulfill PSECU's business strategies. Strong collaboration with additional groups, such as researchers, developers, and other internal business units is essential. These collaborative efforts focus on finding problems and opportunities that will help improve the member satisfaction through PSECU's digital banking channels.
Schedule: Monday - Friday, 8:00am -4:00pm. This position will be a hybrid model both in person and remote with minimum of onsite expectation of 60% (Tuesday - Thursday) or as needed.
In this position, you will
Championing User Interfaces: Advocate for the importance of user-friendly interfaces in PSECU's digital first banking model.
Build Prototypes: Create prototypes used for development handoff for PSECU's digital properties, including web, mobile, and any emerging digital channels.
Collaborating with UX Analysts: Work closely with UX Analysts to enhance the digital experiences for consumers and fulfill PSECU's business strategies.
Collaborating with Other Groups: Work with other groups such as researchers, developers, and other internal business units. This collaboration is essential for the success of the role.
Problem Solving and Opportunity Identification: Focusing on finding problems and opportunities that will help improve member satisfaction through digital banking channels.
Maintaining User Interfaces: Ensuring that the user interfaces remain exceptional and intuitive, supporting PSECU's digital first banking model.
Other duties as assigned.
Qualifications:
Bachelors: Computer and Information Science (Required)3+ years' experience in digital design, user interface design or user experience design. | Required Any equivalent combination of experience and education. | Required Excellent verbal and written communication skills | Required Must be proficient in Adobe Creative Suite (Photoshop, Illustrator, XD), Microsoft Office, Moqups, Sketch, Figma, or other equivalents. | Required
Auto-ApplyThird Party Risk Analyst II
Pennsylvania State Employees Credit Union job in Harrisburg, PA
Members Achieve More isn't just a tagline for us, it's part of everything we do! We're looking for passionate individuals to join our team to help us maintain that focus every day. Want to work somewhere that's remained strong for 90 years, that encourages you to learn, grow, and pursue your dreams? If yes, then read on...
The Vendor Risk Analyst II position helps our business units understand and mitigate third party risk throughout the end-to-end third-party risk management process. This position also serves as a liaison with PSECU's business units, Enterprise Risk Management, Legal, and other vendor risk Subject Matter Experts (SMEs) to ensure all vendor relationships undergo appropriate due diligence and monitoring and have appropriate contract provisions in place. Performs work under general supervision. Handles moderately complex issues and problems and refers more complex issues to higher-level staff. Possesses solid working knowledge of subject matter. May provide leadership, coaching, and/or mentoring to a subordinate group.
Schedule: Monday - Friday, 8:00am -4:00pm.
This position will be a hybrid model both in person and remote with minimum of onsite expectation of 40% or as needed.
In this position, you will
Provide assistance to PSECU's relationship and contract owners relative to third party onboarding activities, specific to the Preliminary Risk Assessment Questionnaire, ensuring high quality and an appropriate level of due diligence is performed.
Initiate and coordinate new vendors' relationships and contracts with the business units in compliance with the Vendor Management Program.
Act as a point of contact for questions and concerns pertaining to the Vendor Management Program, including those from internal and external auditors.
Facilitate periodic third-party relationship reviews to ensure relevant and accurate details are maintained in the third-party risk management system, and that contracts and Certificates of Insurance are active.
Assist in the development, maintenance and ongoing enforcement of the Vendor Management (VM) policies and procedures.
Maintain a general working knowledge of the Pennsylvania Credit Union Code, the PA State Statutes, PSECU Bylaws and applicable federal and state regulations as they relate to third party due diligence.
Other duties as assigned.
Qualifications:
BS: Accounting, BS: Business Administration/Management, BS: Information Technology
Auto-ApplyDeposit Operations Exception Analyst
Pennsylvania State Employees Credit Union job in Harrisburg, PA
Members Achieve More isn't just a tagline for us, it's part of everything we do! We're looking for passionate individuals to join our team to help us maintain that focus every day. Want to work somewhere that's remained strong for 90 years, that encourages you to learn, grow, and pursue your dreams? If yes, then read on...
The Deposit Operations Exception Analyst plays a pivotal role in our credit union. They meticulously process checks adjusted and returned by other financial institutions (FIs) or through our PSECU ATMs. Their discernment determines whether irregular, adjusted, or non-adjusted check items from ATM deposits made by PSECU members are accepted or returned. They review rejected deposits from other FIs and the ATM Balancing room, making crucial decisions. Their judgment ensures timely member service, especially when provisional credits are necessary. Collaborating with other FIs, they ascertain the status of ATM deposits made at foreign ATMs. As a reference point for the ATM Unit, they handle various transaction aspects involving ATM cards. Their multitasking abilities, problem-solving skills, and adherence to Credit Union policies are essential. Confidentiality and data security are paramount in this role. A strong grasp of the Keystone system is a must. Join us in safeguarding our members' financial well-being!
Schedule: Monday - Friday 8:00am - 4:00pm, 100% on site
In this position, you will
Exception processing: Efficiently handling checks adjusted and returned by other financial institutions (FIs) or through PSECU ATMs. Assess the acceptance of irregular, adjusted, or non-adjusted check items from ATM deposits made by PSECU members. Review rejected deposits from other FIs or the ATM Balancing room and determine whether the items can be accepted or should be returned to the members.
Member Service Handling: Addressing inquiries related to ATM or Mobile adjustments Educating members on the correct procedures for handling checks deposited via Mobile Deposit or ATMs, following PSECU Check Acceptance Guidelines
Back-Office Support: Review Mobile Deposits as needed, verifying accuracy and compliance with credit union policies. Communicates effectively with external financial institutions, facilitating seamless transactions and resolving any issues.
Other duties as assigned.
Qualifications:
High School (Required) Any equivalent combination of experience and education. | Required
Auto-ApplyHead of Technology
Pennsylvania State Employees Credit Union job in Harrisburg, PA
Members Achieve More isn't just a tagline for us, it's part of everything we do! We're looking for passionate individuals to join our team to help us maintain that focus every day. Want to work somewhere that's remained strong for 90 years, that encourages you to learn, grow, and pursue your dreams? If yes, then read on...
The Head of Technology, reporting to the Chief Information Officer, is a senior leader responsible for aligning technology strategy with the organization's long-term goals while overseeing enterprise infrastructure, cloud services, software development, and IT operations. This role includes direct accountability for the development and quality assurance functions, ensuring the delivery of secure, scalable, and high-performing technology solutions. The Head of Technology drives innovation, digital transformation, and operational efficiency, while managing security, business continuity, and vendor relationships. By fostering cross-functional collaboration and mentoring high-performing teams, this leader ensures seamless integration of systems and services across the credit union. The role also translates strategic priorities into actionable technology roadmaps and partners closely with business stakeholders to enhance processes, performance, and member experience through thoughtful application of technology.
Schedule: Monday - Friday 8:00am - 4:30pm, and a minimum of 4 days a week onsite or as needed.
In this position, you will
Strategic Technology Leadership: Develop and communicate a clear technology vision, in collaboration with senior leadership to align technology initiatives with the credit union's strategic objectives, ensuring that technological capabilities support business goals and drive organizational growth.
Technology Infrastructure Management: Oversee the maintenance, optimization, and enhancement of the credit union's technology infrastructure, including cloud services, servers, connectivity, and hardware, ensuring reliable and secure operations.
Application and Systems Oversight: Provide strategic direction and oversight of software development lifecycle, including planning, design, development, testing, and deployment. Lead the development, implementation, and management of business applications and operational systems, ensuring they meet the needs of various departments and enhance overall efficiency and performance.
Cybersecurity and Risk Management: Protect the credit union's data and systems, ensuring system compliance with regulatory requirements and mitigating potential risks.
Team Leadership and Development: Provide leadership and direction to technology and operations teams, fostering a culture of innovation, continuous improvement, and professional growth. Oversee the recruitment, training, and performance management of technology and operations staff.
Technology Vision and Innovation: Present a forward-looking vision for technology adoption and innovation within the credit union, identifying emerging technologies and trends that can enhance business processes, improve member experiences, and drive competitive advantage.
Team Leadership & Collaboration: Mentor and develop high-performing technology teams across infrastructure, operations, data analytics, and development.
Vendor & Budget Management: Oversee technology budgets, resource forecasting, and vendor negotiations to optimize investments.
Other duties as assigned.
Qualifications:
Bachelors (Required), BS: Computer and Information Science, BS: Computer Engineering, MBA, MS: Information TechnologyAny equivalent combination of experience and education. | Required Fifteen years' experience in either of the following: Development, implementation and maintenance of large-scale systems, preferably across multiple hardware and software platforms, Business unit management experience that includes working closely with IT in the development and implementation of large-scale systems. | Required Prior executive or VP level experience in setting strategic direction of and leading highly successful information technology, information security, project management, and operational business units. | Not Required Ten years' experience in management in which one or more of the following occurred: Demonstrated high competency in the execution of multiple large projects, Experience includes executive leadership roles demonstrating a track record of technology innovation, design, development, and implementation. Demonstrated competency in strategic thinking and leadership with strong abilities in relationship management, gained experience in managing resources to meet goals across multiple projects, gained experience in leading multidiscipline, high-performance work teams/groups, demonstrated competency in developing efficient and effective solutions to diverse and complex business problems. | RequiredCertified Information Systems Security Professional (CISSP) - ISC2, CompTIA A+ Certification - CompTIA, CompTIA Network+ Certification - CompTIA, ITIL v3 Foundation Certification - ITIL Foundation, ITIL v4 Foundation Certification - ITIL Foundation
Auto-ApplyCommercial Loan Processor/Closer
Pennsylvania State Employees Credit Union job in Harrisburg, PA
Members Achieve More isn't just a tagline for us, it's part of everything we do! We're looking for passionate individuals to join our team to help us maintain that focus every day. Want to work somewhere that's remained strong for 90 years, that encourages you to learn, grow, and pursue your dreams? If yes, then read on...
The Commercial Loan Processor/Closer will work directly with the Business Services unit and 3rd party CUSO to ensure commercial real estate loans are processed and closed in accordance with PSECU Policy, Product Guidelines, Underwriting Standards, and applicable business lending laws & regulations.
Schedule: Monday - Friday 8:00am - 4:00pm
In this position, you will
Processes and closes commercial real estate loan, and other moderately complex and niche loan types. Service Requests for Existing Members: Handle initial service requests from current members.
Supports the Business Services unit and 3rd party originator to ensure commercial real estate loans are processed in a timely and efficient manner.
Performs in-depth review and analysis of appraisals, environmental due diligence, title reports, flood determination, insurance, entity formation documentation, closing loan documentation, with little to no supervision.
Maintains current knowledge and compliance with all Credit Union policies and procedures. Keeps abreast of appropriate laws and NCUA regulations affecting business lending.
Maintains commercial real estate loan pipeline to ensure applications and assignments are completed timely and accurately and informs supervisor of concerns.
Coordinate and attend meetings, loan closings, and general member appointments as requested/required, while taking thorough notes.
Other duties as assigned.
Qualifications:
Associates (Required), Bachelors3-6 years' experience with PSECU in a position requiring similar knowledge, skills, and abilities | Required Any equivalent combination of experience and education. | Required
Auto-ApplyInternal Mortgage Originator
Pennsylvania State Employees Credit Union job in Harrisburg, PA
Members Achieve More isn't just a tagline for us, it's part of everything we do! We're looking for passionate individuals to join our team to help us maintain that focus every day. Want to work somewhere that's remained strong for 90 years, that encourages you to learn, grow, and pursue your dreams? If yes, then read on...
The Internal Mortgage Originator is a mortgage origination position for PSECU's Mortgage products.
Schedule: Monday - Friday 8:00am - 4:00pm or 9:00am - 5:00pm
In this position, you will
• Consult with and advise borrowers on 1st Mortgage product options to educate and guide borrowers through the entire mortgage loan process from prequalification to closing. Display professionalism in dress attire when meeting members, realtors, etc. to promote PSECU.
• Use Credit Union Resources to: Handle incoming calls and emails into the mortgage origination call queue. Handle incoming live chats with members regarding mortgage inquiries. Qualify borrowers. Originate applications. Collect needed loan file documentation from borrowers. Submit loan files in a timely manner to be disclosed, underwritten, and approved. Review timelines, prequalification letter, estimated cost sheet, loan disclosure documents, conditional approval letter with conditions and CD with borrowers. Follow-up to keep realtors and borrowers informed throughout the loan process. Maintain communication with processors and underwriters for loan status and loan file gets cleared to close on time. Review pipelines to be sure all new loans are decisioned to meet RESPA compliance. Maintains an organized work area. Assists with on-the-job training of new employees in the unit. Assists with projects as assigned in support of Revenue Growth and Lending mission and objectives. Perform data entry and clerical/general office support work as assigned. Assist with testing of LOS upgrades or new products
• Maintain confidentiality, in particular with credit union account information, as well as other information designated as confidential.
• Resolve borrower/member problems professionally whether over the phone, in person or through correspondence. Recognize early signs of member disservice and staff related problems and convey concerns and or problems promptly to immediate supervisor.
• Other duties and responsibilities as assigned.
Qualifications:
Bachelors (Required) Any equivalent combination of experience and education. | Required Established sales experience with realtors, builders and/or affinity groups. | Required Three years' secondary market origination experience. | RequiredNMLS/MLO - PA Dept of State
Auto-ApplyManager, Business Application Processing
Pennsylvania State Employees Credit Union job in Harrisburg, PA
Members Achieve More isn't just a tagline for us, it's part of everything we do! We're looking for passionate individuals to join our team to help us maintain that focus every day. Want to work somewhere that's remained strong for 90 years, that encourages you to learn, grow, and pursue your dreams? If yes, then read on...
The Business Application Processing Manager is responsible for the management of the Small Business Loan and Business Services Application Processing Unit including origination, underwriting, and processing. Work is performed with a high degree of independence, subject to the review of the Director and Vice President of Commercial Banking Services.
Schedule: Monday - Friday 9:00am - 5:00pm
In this position, you will
Supervision and Daily Operations: Assists in supervising daily operations of the Small Business Loan and Business Services Application Processing Units. Manages productivity, ensuring consistency of service, employee allocation, employee development & evaluation.
Process Review and Training: Reviews operational processes and systems for peak performance. Hires and trains new employees.
Performance Evaluation and Communication: Evaluates employee performance and administers corrective action. Keeps management informed of unit status and industry trends.
Compliance and Confidentiality: Interfaces with external groups and ensures compliance with policies. Maintains confidentiality regarding personal affairs of members and employees.
Quality Assurance: Manages quality assurance to ensure quality standards.
Daily Operations Governance: policy clarification, ensuring consistency of procedures and guidelines.
Other duties as assigned.
Qualifications:
Associates (Required), Bachelors3-6 years' experience in a position requiring similar knowledge of Small Business or Commercial Banking, skills, and abilities. | Required Any equivalent combination of experience and education. | Required
Auto-ApplyData Architect
Psecu job in Harrisburg, PA
Members Achieve More isn't just a tagline for us, it's part of everything we do! We're looking for passionate individuals to join our team to help us maintain that focus every day. Want to work somewhere that's remained strong for 90 years, that encourages you to learn, grow, and pursue your dreams? If yes, then read on...
The role of the Data Architect combines deep technical expertise with a collaborative and grounded leadership style to design, implement, expand, and maintain a unified, cloud-based data architecture. This role focuses on building scalable solutions that prioritize meaningful outcomes over fleeting trends. The Data Architect leads efforts to support enterprise-wide analytics, data governance, and operational decision-making, shaping how data is modeled, managed, and shared across the organization to enable a modern and efficient data ecosystem.
Schedule: Monday - Friday 8:00am - 4:00pm. This position will be a hybrid model both in person and remote with minimum of onsite expectation of 40% or as needed.
In this position, you will
* Own the design and roadmap of the enterprise data architecture, ensuring scalability, performance, and alignment with business goals.
* Lead the implementation of DBT and the broader modern data stack, embedding strong modeling and documentation practices across teams.
* Partner with engineers, analysts, and business leaders to translate requirements into reliable, well-structured data solutions.
* Define and uphold architectural standards, governance frameworks, and documentation practices that promote trust in data.
* Guide the modernization of our Microsoft-based data environment (including Fabric, SQL Server, Synapse, and Power BI), integrating modern technologies where they clearly add value.
* Provide architectural direction and mentorship, fostering clarity, collaboration, and professional growth across the team
* Other duties as assigned.
Qualifications:
Bachelors, Bachelors: Computer and Information Science, Bachelors: Information Technology, Bachelors (Required)
8+ years of experience in data architecture, data engineering, or closely related work | Required
Experience leading or contributing to data and cloud migration projects. | Not Required
Experience working with cross functional technical and business teams in a regulated industry | Not Required
Exposure to Azure or hybrid cloud data environments. | Not Required
Familiarity with metadata management tools and data catalogs. | Not Required
* Demonstrated experience designing and supporting modern data platforms in cloud or hybrid environments | Required
Auto-ApplyReal Estate Servicing Advisor
Pennsylvania State Employees Credit Union job in Harrisburg, PA
Members Achieve More isn't just a tagline for us, it's part of everything we do! We're looking for passionate individuals to join our team to help us maintain that focus every day. Want to work somewhere that's remained strong for 90 years, that encourages you to learn, grow, and pursue your dreams? If yes, then read on...
The Real Estate Servicing Advisor's primary responsibilities include research and error corrections, various types of modifications to mortgages, posting of settlement checks, follow up on insurance loss funds held for repairs and unfinished work, processing payoffs, rate changes on adjustable rate mortgages, private mortgage insurance processing and waiver requests, requests for release of collateral, quality assurance checks on both system and personal output, establish real estate secured loans, issue checks, properly secure/collateralize real estate loans, make payments to real estate loans, set up and maintain escrow accounts, understand and troubleshoot escrow analysis and pay off and satisfy real estate loans. Real Estate Servicing Advisors routinely communicate with the membership verbally and in writing.
Schedule: Monday - Friday 9:00am-5:00pm
In this position, you will
Member Phone Calls: Handle member inquiries and provide assistance over the phone.
Insurance Mail Processing: Process incoming insurance-related mail.
Loan Review and Disbursement: Review and disburse Real Estate Equity (REE) and Home Equity Line of Credit (HELOC) loans.
Payoff Letters: Generate payoff letters for members and third parties.
Escrow Management: Set up and remove escrow accounts (including Escrow/PMI waivers).
Insurance Claims Processing: Gather and process insurance claims related to real estate.
Other duties as assigned.
Qualifications:
High School (Required)
Auto-ApplyEPMO Project Manager
Pennsylvania State Employees Credit Union job in Harrisburg, PA
Members Achieve More isn't just a tagline for us, it's part of everything we do! We're looking for passionate individuals to join our team to help us maintain that focus every day. Want to work somewhere that's remained strong for 90 years, that encourages you to learn, grow, and pursue your dreams? If yes, then read on...
The EPMO Project Manager will lead the planning, execution, and monitoring of strategic projects across the organization. Responsibilities will include project initiation, scope definition, scheduling, resource management, and risk management. The position will establish and lead cross-functional teams to ensure project objectives are met with the designated timeline and budget. An individual in this position will contribute to project documentation, status reporting, and stakeholder communication to ensure transparency and alignment throughout the project lifecycle. The position offers an excellent opportunity to gain hands-on experience in project management within a dynamic and collaborative environment, with opportunities for growth and development.
Schedule: Monday - Friday, 8:00am -4:00pm. This position will be a hybrid model both in person and remote with minimum of onsite expectation of 60% or as needed.
In this position, you will
Create detailed planning artifacts to define project deliverables and work packages
Collaborate with organizational stakeholders to define project milestones
Develop and execute detailed project activity schedules
Establish and manage effective project team/sub-team structures to ensure the successful delivery of project deliverables
Identify and manage project risks and issues to ensure successful outcomes.
Provide project status updates to key stakeholders throughout the life of a project and provide post-project evaluation of key resource performance
Other duties as assigned
Qualifications:
BS: Business Administration/Management, BS: Management Information SystemsProject Management Professional (PMP) - Project Management Institute (PMI)
Auto-ApplyBusiness Operations Analyst I - PO
Pennsylvania State Employees Credit Union job in Harrisburg, PA
Members Achieve More isn't just a tagline for us, it's part of everything we do! We're looking for passionate individuals to join our team to help us maintain that focus every day. Want to work somewhere that's remained strong for 90 years, that encourages you to learn, grow, and pursue your dreams? If yes, then read on...
The Business Operations Analyst is responsible for maximizing resources, driving solutions, and enhancing PSECU's member experience by focusing on the use of systems and automation. This is a self-motivated position that requires an advanced level of knowledge in the areas of finance, money movement, banking, technology, process flow improvement and key performance indicators. The Business Operations Analyst must have a passion to deliver solutions that maximize revenue and reduce expense through process improvement and technology. Strong communication and interpersonal skills are required to establish and maintain effective working relationships with a wide variety of internal stakeholders and external vendors to help drive payments and operations automation. This position will be responsible for utilizing query techniques to assist in data gathering for process flow improvement, troubleshooting and business case development. This position should be familiar with project management techniques and can effectively lead groups of employees toward a targeted business objective by sharing their passion for member experience, financial technology, and automation. This position should have a firm understanding of key performance indicators and be able to relate their business automation effort work to key performance indicators. The position is responsible for seeing how payments and operations services interface with the entire credit union, vendors, and competitors to improve automation and member experience.
Schedule: Monday - Friday 8:00am - 4:00pm
In this position, you will
Operational Effectiveness: Collaborate with internal and external key stakeholders to collect, review, and analyze business metrics, processes and suggest enhancements, and solution design for process improvement.
Performance Metrics and KPIs: Utilize Key Performance Indicators (KPI's) to optimize our operational effectiveness using business automation and process improvements. Assist ATM & Payment Operations management in the development of KPI's where missing.
Third Party Relationship Management: Maintain a partner interest in establishing, guiding, and maintaining partners that are in our members' best interest while maintaining the most efficient contracts.
Project Management: Utilize the EPMO and ASDM processes to create and manage projects and enhancement requests, assisting with requirements, test cases, providing status updates, implementation plans and document process improvements (including time and cost savings).
Relationship Management: Interfaces and represents ATM & Payment Operations in a wide variety of internal and external groups. This position requires a high level of collaboration with business units, committees, projects, vendors, external specialists and other credit unions. Develops relationships for sharing information, learning new topics, solutions and aware of industry trends.
Leadership: Provide leadership, collaboration, and guidance to key stakeholders for the development and management of solutions and processes in the ATM and payments strategy units.
Other duties as assigned.
Qualifications:
Associates: Business Administration/Management, Associates: Computer and Information Science, Associates: Finance, Associates (Required), Bachelors: Business Administration/Management, Bachelors: Computer and Information Science, Bachelors: FinanceAnd a minimum of two years' experience in technology, business, finance, or other related fields, | Required And one years' experience in data analysis and development of recommendations for solutions. And a minimum of 3 years' experience in technology, business, finance, or other related fields. | Required Any equivalent combination of experience and education. | Required
Auto-ApplyInformation Security Operations Engineer III
Pennsylvania State Employees Credit Union job in Harrisburg, PA
Members Achieve More isn't just a tagline for us, it's part of everything we do! We're looking for passionate individuals to join our team to help us maintain that focus every day. Want to work somewhere that's remained strong for 90 years, that encourages you to learn, grow, and pursue your dreams? If yes, then read on...
The Information Security Operations Engineer III focuses on preventing Technology- based crime, hacking, intentional or inadvertent modification, disclosure, or destruction to an organization's information systems and Information Technology (IT) assets and intellectual property. The Engineer hunts for threats within our ecosystem, focusing on exposure and eradication by leveraging data analysis techniques, human intuition, expert security knowledge, and proactive monitoring. The individual is responsible for ensuring the enterprise is configured in accordance with industry best practice from organizations such as NIST, SANS, OWASP, and CIS. The incumbent supports multiple security-related platforms and technologies, interfacing with others within the IT organization and other internal business units and external customers/partners. Resources to do the job require the ability to display an in-depth understanding of new trends and technologies related to IT security and compliance and contribute to the company IT security strategy and roadmap. The position reports to the Information Security Operations Manager and works closely with other areas within the Information Technology Service (ITS) organization.
Schedule: Monday - Friday 8:00am - 4:00pm or 9:00am - 5:00pm
In this position, you will
Security Monitoring and Incident Response: Monitor security alerts and logs from various sources (e.g., SIEM systems, IDS/IPS, firewalls). Investigate and respond to security incidents, including performing root cause analysis and remediation. Participate in the incident response process, including documentation and communication.
Vulnerability Management: Conduct regular vulnerability assessments and scans to identify potential security weaknesses. Work with IT teams to prioritize and remediate vulnerabilities.
Endpoint and Network Security: Implement and manage endpoint protection solutions (e.g., antivirus, anti-malware). Ensure network security through the configuration and management of firewalls, VPNs, and intrusion detection/prevention systems.
Security Tools and Technologies: Maintain and optimize security tools and technologies (e.g., SIEM, DLP, encryption tools). Assist in the evaluation and deployment of new security technologies.
Threat Intelligence and Research: Stay updated on the latest security threats and vulnerabilities through threat intelligence feeds and research. Apply threat intelligence to enhance security monitoring and defenses.
Collaboration and Communication: Collaborate with IT and other departments to ensure integrated security across systems and networks. Communicate effectively with stakeholders regarding security issues and initiatives.
Other duties as assigned.
Qualifications:
Bachelors: Business Administration/Management, Bachelors: Computer and Information Science, Bachelors: Computer Engineering (Required), Bachelors: Management Information Systems, Bachelors (Required) Any equivalent combination of experience and education. | Required Experience working with SIEM systems, threat intelligence platforms, security automation and orchestration solutions, intrusion detection and prevention systems (IDS/IPS), file integrity monitoring (FIM), DLP, and other network and system monitoring tools. | Required Professional security certifications such as CISSP, CEH, Security+, CISA, CCSP, CHFI, or CCNA highly recommended. | Not Required Working knowledge/experience with network systems, security principles, applications, and risk and compliance initiatives such as Gramm-Leach Bliley Act (GLBA), Payment Card Industry (PCI), Sarbanes-Oxley Act (SOX), and the General Data Protection Regulation (GDPR) | RequiredCCNA - Cisco Systems, CCSP - ISC2, CEH - EC-Council, Certified Information Systems Security Professional (CISSP) - ISC2, CHFI - EC-Council, CISA - ISACA, Security+ - CompTIA
Auto-ApplyData Engineering Manager
Pennsylvania State Employees Credit Union job in Harrisburg, PA
Members Achieve More isn't just a tagline for us, it's part of everything we do! We're looking for passionate individuals to join our team to help us maintain that focus every day. Want to work somewhere that's remained strong for 90 years, that encourages you to learn, grow, and pursue your dreams? If yes, then read on...
The Data Engineering Manager leads the design, development, and operation of scalable data platforms and pipelines that power analytics, reporting, and AI/ML initiatives across the organization. This role blends technical depth with leadership, guiding a team of engineers to build and maintain trusted, automated, and high-performance data systems.
The Data Engineering Manager ensures data is reliable, accessible, and delivered efficiently while fostering a culture of continuous improvement, transparency, and collaboration. Success in this role means driving engineering excellence, simplifying complex data environments, and enabling faster insights for business and analytics teams.
Schedule: Monday - Friday, 8am-5pm. This position will be a hybrid model both in person and remote with minimum of onsite expectation of 40% or as needed.
In this position, you will
Lead the design, development, and maintenance of data pipelines, integrations, and models supporting enterprise analytics and operational systems.
Establish and enforce engineering standards for reliability, efficiency, and documentation across data platform.
Partner with data architects, analytics, and governance teams to align on data models, definitions, and best practices
Manage and mentor data engineers, promoting technical growth, accountability, and teamwork
Oversee day-to-day platform operations ensuring data accuracy, timeliness, and system performance.
Translate business priorities into scalable and reusable data solutions.
Drive automation and modernization of data processes to reduce manual effort and improve consistency.
Support architectural planning and implementation of new technologies and cloud capabilities.
Champion the culture of reliability, transparency, and collaboration within the data engineering function.
Perform other duties as assigned
Qualifications:
Bachelors: Computer Science, Bachelors (Required)3 years of experience managing data engineering, data platform, or analytics infrastructure teams. | Required 5+ years of hands-on experience as an individual contributor in data engineering, data architecture, or related technical roles. | Required
Auto-ApplyCS Loan Issuer/Title Support
Pennsylvania State Employees Credit Union job in Harrisburg, PA
Members Achieve More isn't just a tagline for us, it's part of everything we do! We're looking for passionate individuals to join our team to help us maintain that focus every day. Want to work somewhere that's remained strong for 90 years, that encourages you to learn, grow, and pursue your dreams? If yes, then read on...
The CS Loan Issuer/Title Support position includes, but is not limited to the following: Issues and disburses funds for all new consumer and business loans, continual servicing of all consumer and business loans, processing credit life and disability applications, suspending open end loans due to annual review of accounts, qualifying vehicles for market value, reviewing incoming Auto Drafts for acceptance, recasting of loan payments for correction purposes, handling of deceased member accounts, issuing stop payments on AutoDrafts, completing indemnity agreements for AutoCheck stop payments, vehicle collateral exchanges, preparing subsequent action notices for retail installment loans, ordering supplies, answering member calls, responding to member emails, processing daily approval and denial letters, and performing loan maintenance, interacting with dealers and other agencies. SECONDARY POSITION SUMMARY AS BACKUP FOR TITLE SUPPORT: This position includes, but is not limited to the following: Sending title notices, preparing DMV documents to perfect lien information on Pennsylvania and Out of State vehicle titles, preparing and mailing amended security agreement documents, releasing lien information for paid in full loans, processing title name and state changes, opening and distributing Consumer Loan mail, SCRA adjustments, researching and correctly credit bureau information, processing insurance and gap claims for damaged vehicles, interacting with dealers, and outside agencies such as insurance companies and state motor vehicle offices. Assist when needed in answering member calls.
Schedule: Monday - Friday 9:00am -5:00pm, 5 days a week onsite.
In this position, you will
Loan Application and Policy Review: Performs pre-issue review of loan applications and member accounts, reviews issuing data, and analyzes share and certificate information to ensure all are within PSECU loan policy.
Collateral Security and Loan Disbursement: Secures PSECU collateral for various loans, disburses checks for different types of loans, and establishes Auto loans for cleared AutoDrafts.
Loan Documentation and Compliance: Prepares and reviews loan documents for accuracy and compliance with loan policy, ensures loan setup is correct, and processes SCRA adjustments to comply with Federal laws and regulations.
Member Communication and Support: Answers member phone calls and emails, recasting of payments, and provides detailed member counseling on complex issues.
Operational Responsibilities: Assists with testing of new loan products and software, supports other areas of Credit Services as needed, and is responsible for securing check, disclosure, and member information at close of business each day.
Back Up: Management and Processing of Loan Titles and Related Services at PSECU: This includes auditing, researching, recording, and resolving issues related to automobile titles and liens, handling payments and disputes, and providing member services related to loans and credit. The tasks also involve collaboration with external entities like the Pennsylvania Automotive Association, Department of Transportation, and other financial institutions. The goal is to ensure the perfection of PSECU's security interest and compliance with its loan policies and procedures.
Other duties as assigned.
Qualifications:
High School (Required)
Auto-ApplyFinancial Analyst III
Pennsylvania State Employees Credit Union job in Harrisburg, PA
Members Achieve More isn't just a tagline for us, it's part of everything we do! We're looking for passionate individuals to join our team to help us maintain that focus every day. Want to work somewhere that's remained strong for 90 years, that encourages you to learn, grow, and pursue your dreams? If yes, then read on...
The Financial Analyst III is a multifaceted role that encompasses various financial responsibilities, including daily cash management, financial risk management, profitability, forecasting and strategic portfolio management. This position also involves conducting ad hoc research projects, providing operational assistance to the Strategic Finance team, and providing financial insights to be used for strategic decision making.
Performs work under minimal supervision. Handles complex issues and problems and refers only the most complex issues to higher-level staff. Possesses comprehensive knowledge of subject matter. Provides leadership, coaching, and/or mentoring to a subordinate group. May act as a lead or first-level supervisor.
Schedule: Monday - Friday, 8:30am -4:30pm.
This position will be a hybrid model both in person and remote with minimum of onsite expectation of 40% or as needed.
In this position, you will
Forecasting & Stress Testing: Partner with the Balance Sheet Strategy team to model balance sheet forecasts and scenarios. Assist in the development, planning, and coordination of the capital planning and stress testing program aligned with regulatory requirements, and address gaps as needed.
Financial Risk Management: Evaluate and monitor PSECU's strategic financial risk profile including interest rate risk, liquidity risk, concentration risk, credit risk and risk to net worth.Gather data, maintain assumptions, make recommendations, and produce advanced monthly ALM (Asset Liability Management) reporting. Prepare and deliver effective ALCO presentations, attend meetings, and prepare minutes to document committee actions.Demonstrate a strong understanding of regulatory risk requirements and reporting.
Cash Management: Provide back-up and perform daily cash management functions to ensure sufficient liquidity for daily operations. Monitor and forecast daily cash flows. Make recommendations for improvement or optimization to the Director of Treasury & Financial Modeling. Send wire transfers to fund cash accounts and meet credit union obligations.
Strategy Execution & Monitoring: Assist with executing the credit union's balance sheet strategy. Assist with the settlement of investment and loan purchases or sales.Evaluate the impact of business decisions on PSECU's balance sheet risk profile and ensure risk measures remain within policy limits.
Affirmation: Conduct look back analysis of business decisions on PSECU's financial risk profile (i.e. interest rate risk, liquidity risk, concentration risk, credit risk, risk to net worth), and develop new strategies to optimize PSECU's performance in the future.Assist with developing, testing, and documenting the rationale for key model assumptions and make recommendations to the Director of Treasury & Financial Modeling for modifications/enhancements.Lead third party ALM model verifications and risk assessments.
Governance: Provides strategic leadership by managing the MALCO and BALCO processes, external auditor relationships, coordinating with third parties, presenting outcomes, and delivering insightful, easy-to-understand commentary to stakeholders.
Other duties as assigned.
Qualifications:
BS: Finance4 to 6 years' experience in Finance | Required
Auto-ApplyData Architect
Pennsylvania State Employees Credit Union job in Harrisburg, PA
Members Achieve More isn't just a tagline for us, it's part of everything we do! We're looking for passionate individuals to join our team to help us maintain that focus every day. Want to work somewhere that's remained strong for 90 years, that encourages you to learn, grow, and pursue your dreams? If yes, then read on...
The role of the Data Architect combines deep technical expertise with a collaborative and grounded leadership style to design, implement, expand, and maintain a unified, cloud-based data architecture. This role focuses on building scalable solutions that prioritize meaningful outcomes over fleeting trends. The Data Architect leads efforts to support enterprise-wide analytics, data governance, and operational decision-making, shaping how data is modeled, managed, and shared across the organization to enable a modern and efficient data ecosystem.
Schedule: Monday - Friday 8:00am - 4:00pm. This position will be a hybrid model both in person and remote with minimum of onsite expectation of 40% or as needed.
In this position, you will
Own the design and roadmap of the enterprise data architecture, ensuring scalability, performance, and alignment with business goals.
Lead the implementation of DBT and the broader modern data stack, embedding strong modeling and documentation practices across teams.
Partner with engineers, analysts, and business leaders to translate requirements into reliable, well-structured data solutions.
Define and uphold architectural standards, governance frameworks, and documentation practices that promote trust in data.
Guide the modernization of our Microsoft-based data environment (including Fabric, SQL Server, Synapse, and Power BI), integrating modern technologies where they clearly add value.
Provide architectural direction and mentorship, fostering clarity, collaboration, and professional growth across the team
Other duties as assigned.
Qualifications:
Bachelors, Bachelors: Computer and Information Science, Bachelors: Information Technology, Bachelors (Required)8+ years of experience in data architecture, data engineering, or closely related work | Required Experience leading or contributing to data and cloud migration projects. | Not Required Experience working with cross functional technical and business teams in a regulated industry | Not Required Exposure to Azure or hybrid cloud data environments. | Not Required Familiarity with metadata management tools and data catalogs. | Not Required • Demonstrated experience designing and supporting modern data platforms in cloud or hybrid environments | Required
Auto-Apply