Customer Service Representative jobs at Psg - 5656 jobs

PSG is the global pump, metering and dispensing-solution expert, enabling the safe and efficient transfer of critical and valuable fluids that require optimal performance and reliability in applications where it matters most. Additionally, PSG is a leading provider of flow meters designed to reduce waste and downtime while accurately measuring, monitoring and controlling the distribution of fluids. Headquartered in Downers Grove, IL, USA, PSG is comprised of several world-class brands, including Abaque , All-Flo™, Almatec , Blackmer , Ebsray , em-tec , Griswold , Hydro™, Malema™, Mouvex , Neptune , PSG Biotech, Quantex™, Quattroflow , and Wilden . PSG products are manufactured on three continents - North America, Europe, and Asia - in state-of-the-art facilities that practice lean manufacturing and are ISO-certified. PSG is part of the Pumps & Process Solutions segment of Dover Corporation. For additional information on PSG, please visit psgdover.com. We thrive on winning and being number one; and are always looking to add the best and brightest to our talented team of professionals. PSG offers a unique combination of the both small company atmosphere: with an ownership mindset that allows you to make close-to-the-customer decisions; an innovative approach in seeing beyond what is possible today and entrepreneurial spirit in the pursuit of new opportunities; combined with benefits of a large company's scale, tools, expertise, and financial strength with Dover. Join PSG, a growing global company where your curiosity, hard work and ambition is rewarded with exceptional career opportunities in a friendly & fast paced environment. PSG is part of the Pumps and Process Solutions segment of the Dover Corporation (NYSE: DOV). Dover is a diversified global manufacturer and solutions provider with annual revenue of over $7 billion. We deliver innovative equipment and components, consumable supplies, aftermarket parts, software and digital solutions, and support services through five operating segments. Recognized for our entrepreneurial approach for over 65 years, our team of over 24,000 employees takes an ownership mindset, collaborating with customers to redefine what's possible. Position Summary: The Inside Sales Representative is responsible for selling products through telephone, email, and virtual training seminars. This individual will generate revenue, primarily virtually, through the creation of sales leads, initiation of prospect calls, and establishment of ongoing rapport with sales partners at customers by ensuring timely communication for customer requests and opportunities. Essential Duties and Responsibilities: Achieve all established financial and performance-based metrics as assigned. Execute defined communication processes using phone and email to initiate outbound calls, follow-up on sales leads, deliver virtual chemical trainings, and follow-up with customer's sales and service partners as needed. Provide product and application recommendations to customers to optimize solutions for end users. Document customer communications and critical information using Customer Relationship Management Software (CRM), Salesforce. Continuously improve sales operations by providing recommendations for process and experience optimizations. Support accounts receivable by owning customer communications for past due invoices. All other duties as assigned by the management and leadership team. Qualifications / Requirements: Bachelor's degree in Business, Marketing, Communications or related field required. 2+ years' experience in high volume outbound telephone & email sales is preferred. Ability and willingness to travel approximately 10-25% of the time Exceptional written/verbal communication at all levels within an organization. Willingness and ability to host in-person and virtual training seminars. Previous experience with CRM, SalesForce, is preferred. Proficient in Microsoft Office (Word, Power Point, Excel, Teams) Ability to work both individually and as part of a team. High level of integrity and strong work ethic. Work Arrangement : Onsite Pay Range: $60,000.00 - $80,000.00 annually Bonus Eligible: This position is eligible to earn a discretionary bonus based on performance metrics and other criteria outlined in our applicable bonus plan. We consider several job-related, non-discriminatory factors when determining the pay rate for a position, including, but not limited to, the position's responsibilities, a candidate's work experience, a candidate's education/training, the position's location, and the key skills needed for the position. Pay is one of the Total Rewards that we provide to compensate and recognize employees for their work. Benefits: Our total rewards package for eligible team members also includes: a 401(k) savings plan with employer contributions; medical, dental and vision insurance; wellness programs; health savings account, health care and dependent care flexible spending accounts; company paid short-term disability and long-term disability; company paid employee basic life and AD&D insurance; supplemental employee and dependent life insurance; optional accident, hospital indemnity and critical illness insurance; adoption, surrogacy, and fertility benefits and assistance; commuter benefits; parental, military, jury duty, and bereavement leaves of absence; paid time off, including 11 paid holidays per calendar year, paid vacation days beginning at 120 hours annually, 40 paid sick leave hours annually or as provided under state and local paid sick leave laws, business travel services; employee discounts; and an employee assistance program that includes company paid counseling sessions and legal services. Eligibility for benefits is governed by applicable plan documents and policies. All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law. Attention Applicants: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact accommodations@psgdover.com for assistance with an accommodation. Kindly specify Job Requisition Number / Job Title and Location in response. Job Function : Customer Service; Other; Sales #LI-LW1