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Quality Assurance Specialist jobs at PTS Diagnostics - 61 jobs
Senior Quality Systems CAPA Specialist
Medtronic
Warsaw, IN jobs
We anticipate the application window for this opening will close on - 2 Jan 2026 At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You'll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. **A Day in the Life** Act boldly. Compete to win. Move with speed and decisiveness. Foster belonging. Deliver results...the right way. That's the Medtronic Mindset - our cultural norms. Our brand is rooted in action, not just words. The Medtronic Mindset defines the expectations of our culture. Every person here plays a role in bringing it to life. We recognize your extraordinary potential to ensure future generations live better, healthier lives. As a CAPA Specialist at Medtronic's Warsaw, IN manufacturing site, you will be integral to ensuring the quality and safety of our spinal implant and brain/ENT instrument components. You will lead investigations into product and process nonconformances, customer complaints, and audit findings specific to the design, manufacturing, and distribution of these critical medical devices. In collaboration with cross-functional teams, you will facilitate root cause analysis and drive the development of effective corrective and preventive actions to support both regulatory compliance and Medtronic's mission of improving patient outcomes. You will be responsible for tracking, documenting, and managing CAPA records within the Quality Management System (QMS), ensuring all CAPA activities meet internal standards and FDA/ISO regulatory requirements. The CAPA Specialist will monitor the implementation and effectiveness of CAPA actions, prepare metrics and reports for management review and regulatory inspections, and act as a subject matter expert during internal and external audits. You will also identify and support continuous improvement opportunities in CAPA processes, and train site staff on CAPA procedures and best practices, helping to foster a culture of quality at Warsaw. Your work will have a direct impact on the reliability and safety of Medtronic's spinal implants and brain/ENT instrument components, supporting our commitment to alleviating pain, restoring health, and extending life. This role is **100% onsite** at our Warsaw, IN manufacturing site. Responsibilities may include the following and other duties may be assigned. + Lead investigations for product and process nonconformances, complaints, and audit findings. + Facilitate root cause analysis and work with cross-functional teams to determine effective corrective and preventive actions. + Track, document, and manage CAPA records in the Quality Management System (QMS). + Monitor the implementation and effectiveness of CAPA actions. + Prepare CAPA metrics and reports for management review and regulatory inspections. + Participate in internal and external audits as a CAPA subject matter expert. + Identify and support continuous improvement opportunities in CAPA processes. + Train staff on CAPA procedures and best practices. **Must Have: Minimum Requirements** _To be considered for this role, please ensure the minimum requirements are evident in your applicant profile._ + Bachelor's degree with 4+ years of work experience in Quality or regulated industry OR Advanced degree with 2+ years of work experience in Quality or regulated industry **Nice to Have** + Experience working with non‐conformances, corrective and preventive actions. + Experience conducting effective root cause investigation, corrective and preventive action planning and execution and verification of effectiveness techniques. + Knowledge of effective root cause investigation, corrective and preventive action planning and execution and verification of effectiveness techniques. + Support CAPA process and several individual records for a specific set of CAPAs that will have high visibility and require increased oversight. + Experience in medical device, pharmaceutical and/or a comparable regulated environment. **Physical Job Requirements** The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role. **Benefits & Compensation** **Medtronic offers a competitive Salary and flexible Benefits Package** A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. Salary ranges for U.S (excl. PR) locations (USD):$89,600.00 - $134,400.00 This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP). The base salary range is applicable across the United States, excluding Puerto Rico and specific locations in California. The offered rate complies with federal and local regulations and may vary based on factors such as experience, certification/education, market conditions, and location. Compensation and benefits information pertains solely to candidates hired within the United States (local market compensation and benefits will apply for others). The following benefits and additional compensation are available to those regular employees who work 20+ hours per week: Health, Dental and vision insurance, Health Savings Account, Healthcare Flexible Spending Account, Life insurance, Long-term disability leave, Dependent daycare spending account, Tuition assistance/reimbursement, and Simple Steps (global well-being program). The following benefits and additional compensation are available to all regular employees: Incentive plans, 401(k) plan plus employer contribution and match, Short-term disability, Paid time off, Paid holidays, Employee Stock Purchase Plan, Employee Assistance Program, Non-qualified Retirement Plan Supplement (subject to IRS earning minimums), and Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums). Regular employees are those who are not temporary, such as interns. Temporary employees are eligible for paid sick time, as required under applicable state law, and the Employee Stock Purchase Plan. Please note some of the above benefits may not apply to workers in Puerto Rico. Further details are available at the link below: Medtronic benefits and compensation plans (************************************************************************************************************** **About Medtronic** We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission - to alleviate pain, restore health, and extend life - unites a global team of 95,000+ passionate people. We are engineers at heart- putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary. Learn more about our business, mission, and our commitment to diversity here (************************* . It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities. If you are applying to perform work for Medtronic, Inc. ("Medtronic") in any position which will involve performing at least two (2) hours of work on average each week within the unincorporated areas of Los Angeles County, you can find here (*************************************************************************************************************************************** a list of all material job duties of the specific job position which Medtronic reasonably believes that criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of a conditional offer of employment. Medtronic will consider for employment qualified job applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission - to alleviate pain, restore health, and extend life - unites a global team of 95,000+ passionate people. We are engineers at heart- putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary. **We change lives** . Each team member, each day, helps to improve and redefine how the world treats the most pressing health conditions, from heart disease to diabetes. Our industry leadership comes from the passion and ingenuity of our people. That's who we are. Working alongside one another, we use science, medicine, and a profound understanding of the human body to build extraordinary technologies that can transform lives. **We build extraordinary solutions as one team** . With one Medtronic Mindset defining how we work. Speed and decisiveness run through our DNA. Diverse perspectives inspire our bold answers to any challenge that comes our way. And we deliver results the right way, breakthrough after patient breakthrough. **This life-changing career is yours to engineer** . By bringing your ambitious ideas, unique perspective and contributions, you will... + **Build** a better future, amplifying your impact on the causes that matter to you and the world + **Grow** a career reflective of your passion and abilities + **Connect** to a dynamic and inclusive culture that welcomes the challenge of life-long learning These commitments set our team apart from the rest: **Experiences that put people first** . Respect for people is the hallmark of our humanity. It fuels our team to positively impact even a single life. And it means we put our people first at Medtronic as well, creating a culture of belonging and always pushing to get you the career-building resources you need. **Life-transforming technologies** . No matter your role, you contribute to technologies that transform lives. What we build empowers patients to live life on their terms. **Better outcomes for our world** . Here, it's about more than the bottom line. Our Mission to improve human welfare drives us. We advance healthcare, society, and equity with every design, inside and outside our walls. **Insight-driven care** . Fresh viewpoints. Cutting-edge AI, data, and automation. You're shaping the future of healthcare technology and defining the next generation of breakthroughs in care It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities. For sales reps and other patient facing field employees, going into a healthcare setting is considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support. This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here (*********************************** . For updates on job applications, please go to the candidate login page and sign in to check your application status. If you need assistance completing your application please email ******************* To request removal of your personal information from our systems please email *****************************$89.6k-134.4k yearly 11d agoSenior Quality Systems CAPA Specialist
Medtronic Inc.
Warsaw, IN jobs
We anticipate the application window for this opening will close on - 2 Jan 2026 At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You'll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. A Day in the Life Act boldly. Compete to win. Move with speed and decisiveness. Foster belonging. Deliver results…the right way. That's the Medtronic Mindset - our cultural norms. Our brand is rooted in action, not just words. The Medtronic Mindset defines the expectations of our culture. Every person here plays a role in bringing it to life. We recognize your extraordinary potential to ensure future generations live better, healthier lives. As a CAPA Specialist at Medtronic's Warsaw, IN manufacturing site, you will be integral to ensuring the quality and safety of our spinal implant and brain/ENT instrument components. You will lead investigations into product and process nonconformances, customer complaints, and audit findings specific to the design, manufacturing, and distribution of these critical medical devices. In collaboration with cross-functional teams, you will facilitate root cause analysis and drive the development of effective corrective and preventive actions to support both regulatory compliance and Medtronic's mission of improving patient outcomes. You will be responsible for tracking, documenting, and managing CAPA records within the Quality Management System (QMS), ensuring all CAPA activities meet internal standards and FDA/ISO regulatory requirements. The CAPA Specialist will monitor the implementation and effectiveness of CAPA actions, prepare metrics and reports for management review and regulatory inspections, and act as a subject matter expert during internal and external audits. You will also identify and support continuous improvement opportunities in CAPA processes, and train site staff on CAPA procedures and best practices, helping to foster a culture of quality at Warsaw. Your work will have a direct impact on the reliability and safety of Medtronic's spinal implants and brain/ENT instrument components, supporting our commitment to alleviating pain, restoring health, and extending life. This role is 100% onsite at our Warsaw, IN manufacturing site. Responsibilities may include the following and other duties may be assigned. * Lead investigations for product and process nonconformances, complaints, and audit findings. * Facilitate root cause analysis and work with cross-functional teams to determine effective corrective and preventive actions. * Track, document, and manage CAPA records in the Quality Management System (QMS). * Monitor the implementation and effectiveness of CAPA actions. * Prepare CAPA metrics and reports for management review and regulatory inspections. * Participate in internal and external audits as a CAPA subject matter expert. * Identify and support continuous improvement opportunities in CAPA processes. * Train staff on CAPA procedures and best practices. Must Have: Minimum Requirements To be considered for this role, please ensure the minimum requirements are evident in your applicant profile. * Bachelor's degree with 4+ years of work experience in Quality or regulated industry OR Advanced degree with 2+ years of work experience in Quality or regulated industry Nice to Have * Experience working with non‐conformances, corrective and preventive actions. * Experience conducting effective root cause investigation, corrective and preventive action planning and execution and verification of effectiveness techniques. * Knowledge of effective root cause investigation, corrective and preventive action planning and execution and verification of effectiveness techniques. * Support CAPA process and several individual records for a specific set of CAPAs that will have high visibility and require increased oversight. * Experience in medical device, pharmaceutical and/or a comparable regulated environment. Physical Job Requirements The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role. Benefits & Compensation Medtronic offers a competitive Salary and flexible Benefits Package A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. Salary ranges for U.S (excl. PR) locations (USD):$89,600.00 - $134,400.00 This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP). The base salary range is applicable across the United States, excluding Puerto Rico and specific locations in California. The offered rate complies with federal and local regulations and may vary based on factors such as experience, certification/education, market conditions, and location. Compensation and benefits information pertains solely to candidates hired within the United States (local market compensation and benefits will apply for others). The following benefits and additional compensation are available to those regular employees who work 20+ hours per week: Health, Dental and vision insurance, Health Savings Account, Healthcare Flexible Spending Account, Life insurance, Long-term disability leave, Dependent daycare spending account, Tuition assistance/reimbursement, and Simple Steps (global well-being program). The following benefits and additional compensation are available to all regular employees: Incentive plans, 401(k) plan plus employer contribution and match, Short-term disability, Paid time off, Paid holidays, Employee Stock Purchase Plan, Employee Assistance Program, Non-qualified Retirement Plan Supplement (subject to IRS earning minimums), and Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums). Regular employees are those who are not temporary, such as interns. Temporary employees are eligible for paid sick time, as required under applicable state law, and the Employee Stock Purchase Plan. Please note some of the above benefits may not apply to workers in Puerto Rico. Further details are available at the link below: Medtronic benefits and compensation plans About Medtronic We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission - to alleviate pain, restore health, and extend life - unites a global team of 95,000+ passionate people. We are engineers at heart- putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary. Learn more about our business, mission, and our commitment to diversity here. It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities. If you are applying to perform work for Medtronic, Inc. ("Medtronic") in any position which will involve performing at least two (2) hours of work on average each week within the unincorporated areas of Los Angeles County, you can find here a list of all material job duties of the specific job position which Medtronic reasonably believes that criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of a conditional offer of employment. Medtronic will consider for employment qualified job applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.$89.6k-134.4k yearly Auto-Apply 11d agoSenior Quality Systems CAPA Specialist
Medtronic
Warsaw, IN jobs
We anticipate the application window for this opening will close on - 2 Jan 2026 At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You'll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. A Day in the Life Act boldly. Compete to win. Move with speed and decisiveness. Foster belonging. Deliver results…the right way. That's the Medtronic Mindset - our cultural norms. Our brand is rooted in action, not just words. The Medtronic Mindset defines the expectations of our culture. Every person here plays a role in bringing it to life. We recognize your extraordinary potential to ensure future generations live better, healthier lives. As a CAPA Specialist at Medtronic's Warsaw, IN manufacturing site, you will be integral to ensuring the quality and safety of our spinal implant and brain/ENT instrument components. You will lead investigations into product and process nonconformances, customer complaints, and audit findings specific to the design, manufacturing, and distribution of these critical medical devices. In collaboration with cross-functional teams, you will facilitate root cause analysis and drive the development of effective corrective and preventive actions to support both regulatory compliance and Medtronic's mission of improving patient outcomes. You will be responsible for tracking, documenting, and managing CAPA records within the Quality Management System (QMS), ensuring all CAPA activities meet internal standards and FDA/ISO regulatory requirements. The CAPA Specialist will monitor the implementation and effectiveness of CAPA actions, prepare metrics and reports for management review and regulatory inspections, and act as a subject matter expert during internal and external audits. You will also identify and support continuous improvement opportunities in CAPA processes, and train site staff on CAPA procedures and best practices, helping to foster a culture of quality at Warsaw. Your work will have a direct impact on the reliability and safety of Medtronic's spinal implants and brain/ENT instrument components, supporting our commitment to alleviating pain, restoring health, and extending life. This role is 100% onsite at our Warsaw, IN manufacturing site. Responsibilities may include the following and other duties may be assigned. Lead investigations for product and process nonconformances, complaints, and audit findings. Facilitate root cause analysis and work with cross-functional teams to determine effective corrective and preventive actions. Track, document, and manage CAPA records in the Quality Management System (QMS). Monitor the implementation and effectiveness of CAPA actions. Prepare CAPA metrics and reports for management review and regulatory inspections. Participate in internal and external audits as a CAPA subject matter expert. Identify and support continuous improvement opportunities in CAPA processes. Train staff on CAPA procedures and best practices. Must Have: Minimum Requirements To be considered for this role, please ensure the minimum requirements are evident in your applicant profile. Bachelor's degree with 4+ years of work experience in Quality or regulated industry OR Advanced degree with 2+ years of work experience in Quality or regulated industry Nice to Have Experience working with non‐conformances, corrective and preventive actions. Experience conducting effective root cause investigation, corrective and preventive action planning and execution and verification of effectiveness techniques. Knowledge of effective root cause investigation, corrective and preventive action planning and execution and verification of effectiveness techniques. Support CAPA process and several individual records for a specific set of CAPAs that will have high visibility and require increased oversight. Experience in medical device, pharmaceutical and/or a comparable regulated environment. Physical Job Requirements The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role. Benefits & Compensation Medtronic offers a competitive Salary and flexible Benefits Package A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. Salary ranges for U.S (excl. PR) locations (USD):$89,600.00 - $134,400.00This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).The base salary range is applicable across the United States, excluding Puerto Rico and specific locations in California. The offered rate complies with federal and local regulations and may vary based on factors such as experience, certification/education, market conditions, and location. Compensation and benefits information pertains solely to candidates hired within the United States (local market compensation and benefits will apply for others). The following benefits and additional compensation are available to those regular employees who work 20+ hours per week: Health, Dental and vision insurance, Health Savings Account, Healthcare Flexible Spending Account, Life insurance, Long-term disability leave, Dependent daycare spending account, Tuition assistance/reimbursement, and Simple Steps (global well-being program). The following benefits and additional compensation are available to all regular employees: Incentive plans, 401(k) plan plus employer contribution and match, Short-term disability, Paid time off, Paid holidays, Employee Stock Purchase Plan, Employee Assistance Program, Non-qualified Retirement Plan Supplement (subject to IRS earning minimums), and Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums). Regular employees are those who are not temporary, such as interns. Temporary employees are eligible for paid sick time, as required under applicable state law, and the Employee Stock Purchase Plan. Please note some of the above benefits may not apply to workers in Puerto Rico. Further details are available at the link below: Medtronic benefits and compensation plans About Medtronic We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission - to alleviate pain, restore health, and extend life - unites a global team of 95,000+ passionate people. We are engineers at heart- putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary. Learn more about our business, mission, and our commitment to diversity here. It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities. If you are applying to perform work for Medtronic, Inc. (“Medtronic”) in any position which will involve performing at least two (2) hours of work on average each week within the unincorporated areas of Los Angeles County, you can find here a list of all material job duties of the specific job position which Medtronic reasonably believes that criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of a conditional offer of employment. Medtronic will consider for employment qualified job applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.$79k-97k yearly est. Auto-Apply 12d agoPrincipal Specialist, Quality Assurance
Cardinal Health
Indianapolis, IN jobs
Schedule: Weekend Shift - Anticipated Friday - Monday What Quality Assurance contributes to Cardinal Health Quality develops and implements quality policies, procedures, and processes to ensure products and services comply with regulatory standards and specifications. Quality Assurance develops and implements a compliant and cost-effective quality system that assures products and services are reliable, safe and effective. This job family provides oversight of production/manufacturing activities, training to operational and quality control personnel, and educates business leaders on Quality policies and procedures and ensures that all products and services are properly reviewed for quality and documented. What a Principal Specialist, Quality Assurance contributes to Cardinal Health QA Principal Specialist is responsible for ensuring quality standards and procedures are followed and will oversee quality monitoring and assurance to ensure that all products manufactured are of the highest quality possible. Inspection and quality assurance activities to meet specifications and quality standards for variety of in-process and finished products. Authorized to inspect products to ensure the required quality standards are met. Responsibilities Inspecting and sampling of product throughout the manufacturing process. Establish and maintain quality control procedures. Assist in determining types of tests to be performed as well as documentation and reporting requirements. Interact regularly with manufacturing and service functions to establish quality standards for raw material, work in process, and finished products. Champion Quality, GMP compliance and EHS/Radiation Safety practices. Develop and lead GMP/GDP training of all employees. Follows/ mentors GDP/GMP requirements. Actively partner with plant management and personnel in troubleshooting quality deficiencies and implement corrective measures to eliminate quality problems. Assists in the release of the final product in compliance with applicable regulations (FDA, EU, etc.) and marketing authorizations. Responsible for the review and dispositioning of incoming raw materials and components. Assures quality events are complete and accurate and resolved in a timely manner that meets the expectations of applicable quality agreements. Responsible for approval of minor Quality Events. Ability to network across business and functional units to achieve positive outcomes. Able to challenge, appropriately, the design, conduct, and reporting of GMP activities including metrics and annual reporting. In that context, has the knowledge of the production process of the product. Understands technical/release product issues and evaluate their potential impact on product quality and compliance. Provides ideas for continuous improvement of the GMP Quality Management System. Escalates complex issues to management in a timely manner. Prioritizes and ensures work is delivered in an efficient way. Performs other job duties as assigned. Qualifications Bachelor's degree in related field, or equivalent work experience, preferred. Advanced Degree may be preferred 4-8 years' experience in related field, preferred Schedule: Weekend Shift - Anticipated Friday through Monday Potential to work 1st shift, to cover PTO of other analysts Initial training for this role will be provided on 1st shift. What is expected of you and others at this level Applies comprehensive knowledge and a thorough understanding of concepts, principles, and technical capabilities to perform varied tasks and projects May contribute to the development of policies and procedures Works on complex projects of large scope Develops technical solutions to a wide range of difficult problems. Solutions are innovative and consistent with organization objectives Completes work independently receives general guidance on new projects Work reviewed for purpose of meeting objectives May act as a mentor to less experienced colleagues Anticipated salary range: $79,700 - $113,800 Bonus eligible: No Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being. Medical, dental and vision coverage Paid time off plan Health savings account (HSA) 401k savings plan Access to wages before pay day with my FlexPay Flexible spending accounts (FSAs) Short- and long-term disability coverage Work-Life resources Paid parental leave Healthy lifestyle programs Application window anticipated to close: 2/1/2026 *if interested in opportunity, please submit application as soon as possible. The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply. Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law. To read and review this privacy notice click here$79.7k-113.8k yearly Auto-Apply 34d agoQuality Analyst - Remote
Maximus
Fort Wayne, IN jobs
Description & Requirements Maximus is seeking a detail-oriented and experienced Quality Analyst. This role is responsible for conducting quality evaluations of staff performance, supporting calibration sessions, and ensuring alignment with client-defined quality standards. The ideal candidate will demonstrate strong analytical and communication skills, and a commitment to continuous improvement. *Position is contingent upon contract award* This is a fully remote role. Must have the ability to pass a federal background check. Equipment will be provided but must meet the remote position requirement provided below. Remote Position Requirements: - Hardwired internet (ethernet) connection - Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to ****************** - Private work area and adequate power source Essential Duties and Responsibilities: - Conduct internal audits for the quality assurance program to ensure that quality metric requirements of the project are being met. - Collaborate in developing new procedures and update existing procedures when changes occur. - Analyze reports on operational performance and provide solutions to identified issues. - Analyze and develop routine and ad hoc reports on project performance, and research and suggest solutions to identified issues. - Conduct monitoring activities and audits for quality assurance purposes and to support the effective functioning of the project. - Analyze quality program data to identify trends and to develop and implement corrective action plans as appropriate. - Assist with monitoring performance and meeting contractual requirements using system applications. - Assist in the production and update of staff resource materials including knowledge management system, quick reference guide, matrices, charts, and workflows. - Assist with staff training for the purpose of achieving and maintaining quality program goals. - Analyze effectiveness of key initiatives and quality improvement efforts. - Perform other duties as assigned by management. • Participate in calibration sessions to ensure consistency and alignment in quality evaluations across the team. • Utilize AI tools and technologies to support quality assurance activities, data analysis, and reporting. • Assist the center with taking calls as needed to support operations and maintain service levels. Minimum Requirements - Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience. • Monitor agent interactions to ensure adherence to quality standards and provide timely, constructive feedback. • Meet daily, weekly, and monthly monitoring goals by completing required evaluations, delivering timely feedback, and documenting results to support overall quality targets. • Maintain strong organizational skills to effectively track monitors across different lines of business • Collaborate in the development and revision of procedures in response to operational changes. • Analyze operational and quality data to identify trends, gaps, and opportunities for improvement. • Make recommendations based on data analysis to enhance performance and service delivery. • Participate in and contribute to calibration sessions to ensure consistency in quality evaluations. • Assist in training initiatives aimed at improving agent performance and overall quality scores. • Support the creation and maintenance of staff resource materials, including guides, workflows, and reference documents. • Utilize AI tools and technologies to enhance quality assurance processes, reporting, and decision-making. • Take calls as needed to support center operations and maintain service levels. • Participate in pilots and provide feedback from a quality assurance perspective to help inform improvements to quality metrics. • Perform other duties as assigned by management. EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************. Minimum Salary $ 50,000.00 Maximum Salary $ 61,000.00$57k-80k yearly est. Easy Apply 8d agoQuality Analyst - Remote
Maximus
Evansville, IN jobs
Description & Requirements Maximus is seeking a detail-oriented and experienced Quality Analyst. This role is responsible for conducting quality evaluations of staff performance, supporting calibration sessions, and ensuring alignment with client-defined quality standards. The ideal candidate will demonstrate strong analytical and communication skills, and a commitment to continuous improvement. *Position is contingent upon contract award* This is a fully remote role. Must have the ability to pass a federal background check. Equipment will be provided but must meet the remote position requirement provided below. Remote Position Requirements: - Hardwired internet (ethernet) connection - Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to ****************** - Private work area and adequate power source Essential Duties and Responsibilities: - Conduct internal audits for the quality assurance program to ensure that quality metric requirements of the project are being met. - Collaborate in developing new procedures and update existing procedures when changes occur. - Analyze reports on operational performance and provide solutions to identified issues. - Analyze and develop routine and ad hoc reports on project performance, and research and suggest solutions to identified issues. - Conduct monitoring activities and audits for quality assurance purposes and to support the effective functioning of the project. - Analyze quality program data to identify trends and to develop and implement corrective action plans as appropriate. - Assist with monitoring performance and meeting contractual requirements using system applications. - Assist in the production and update of staff resource materials including knowledge management system, quick reference guide, matrices, charts, and workflows. - Assist with staff training for the purpose of achieving and maintaining quality program goals. - Analyze effectiveness of key initiatives and quality improvement efforts. - Perform other duties as assigned by management. • Participate in calibration sessions to ensure consistency and alignment in quality evaluations across the team. • Utilize AI tools and technologies to support quality assurance activities, data analysis, and reporting. • Assist the center with taking calls as needed to support operations and maintain service levels. Minimum Requirements - Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience. • Monitor agent interactions to ensure adherence to quality standards and provide timely, constructive feedback. • Meet daily, weekly, and monthly monitoring goals by completing required evaluations, delivering timely feedback, and documenting results to support overall quality targets. • Maintain strong organizational skills to effectively track monitors across different lines of business • Collaborate in the development and revision of procedures in response to operational changes. • Analyze operational and quality data to identify trends, gaps, and opportunities for improvement. • Make recommendations based on data analysis to enhance performance and service delivery. • Participate in and contribute to calibration sessions to ensure consistency in quality evaluations. • Assist in training initiatives aimed at improving agent performance and overall quality scores. • Support the creation and maintenance of staff resource materials, including guides, workflows, and reference documents. • Utilize AI tools and technologies to enhance quality assurance processes, reporting, and decision-making. • Take calls as needed to support center operations and maintain service levels. • Participate in pilots and provide feedback from a quality assurance perspective to help inform improvements to quality metrics. • Perform other duties as assigned by management. EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************. Minimum Salary $ 50,000.00 Maximum Salary $ 61,000.00$54k-76k yearly est. Easy Apply 8d agoQuality Analyst - Remote
Maximus
Indianapolis, IN jobs
Description & Requirements Maximus is seeking a detail-oriented and experienced Quality Analyst. This role is responsible for conducting quality evaluations of staff performance, supporting calibration sessions, and ensuring alignment with client-defined quality standards. The ideal candidate will demonstrate strong analytical and communication skills, and a commitment to continuous improvement. *Position is contingent upon contract award* This is a fully remote role. Must have the ability to pass a federal background check. Equipment will be provided but must meet the remote position requirement provided below. Remote Position Requirements: - Hardwired internet (ethernet) connection - Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to ****************** - Private work area and adequate power source Essential Duties and Responsibilities: - Conduct internal audits for the quality assurance program to ensure that quality metric requirements of the project are being met. - Collaborate in developing new procedures and update existing procedures when changes occur. - Analyze reports on operational performance and provide solutions to identified issues. - Analyze and develop routine and ad hoc reports on project performance, and research and suggest solutions to identified issues. - Conduct monitoring activities and audits for quality assurance purposes and to support the effective functioning of the project. - Analyze quality program data to identify trends and to develop and implement corrective action plans as appropriate. - Assist with monitoring performance and meeting contractual requirements using system applications. - Assist in the production and update of staff resource materials including knowledge management system, quick reference guide, matrices, charts, and workflows. - Assist with staff training for the purpose of achieving and maintaining quality program goals. - Analyze effectiveness of key initiatives and quality improvement efforts. - Perform other duties as assigned by management. • Participate in calibration sessions to ensure consistency and alignment in quality evaluations across the team. • Utilize AI tools and technologies to support quality assurance activities, data analysis, and reporting. • Assist the center with taking calls as needed to support operations and maintain service levels. Minimum Requirements - Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience. • Monitor agent interactions to ensure adherence to quality standards and provide timely, constructive feedback. • Meet daily, weekly, and monthly monitoring goals by completing required evaluations, delivering timely feedback, and documenting results to support overall quality targets. • Maintain strong organizational skills to effectively track monitors across different lines of business • Collaborate in the development and revision of procedures in response to operational changes. • Analyze operational and quality data to identify trends, gaps, and opportunities for improvement. • Make recommendations based on data analysis to enhance performance and service delivery. • Participate in and contribute to calibration sessions to ensure consistency in quality evaluations. • Assist in training initiatives aimed at improving agent performance and overall quality scores. • Support the creation and maintenance of staff resource materials, including guides, workflows, and reference documents. • Utilize AI tools and technologies to enhance quality assurance processes, reporting, and decision-making. • Take calls as needed to support center operations and maintain service levels. • Participate in pilots and provide feedback from a quality assurance perspective to help inform improvements to quality metrics. • Perform other duties as assigned by management. EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************. Minimum Salary $ 50,000.00 Maximum Salary $ 61,000.00$55k-78k yearly est. Easy Apply 8d agoLab QA Regulatory Specialist
Deaconess Health System
Evansville, IN jobs
The Lab QA Regulatory Specialist ensures that Deaconess Clinic Labs are compliant with CAP, COLA, and CLIA regulations. This role provides oversight for laboratory accreditation, quality assurance, and non-laboratory based POC testing. Additionally, the coordinator manages the laboratory QA program, offers continuing education for staff, and orients new employees. Key Responsibilities: * Maintain knowledge of and ensure compliance with CAP, COLA, and CLIA regulations. * Oversee COLA accreditation for Deaconess Clinic Lab-West, Gateway, Reo, and Downtown. * Supervise non-laboratory POC testing. * Manage the laboratory QA program, including data gathering, analysis, and meetings. * Provide continuing education opportunities for staff. * Orient new employees as needed. Explore All Benefits: ******************************************************************************** Monday - Friday Day Shift (Times Vary) Qualifications: * Associate's degree or equivalent required; Bachelor's degree preferred. * At least 2 years of relevant experience, or a combination of education and experience.$56k-74k yearly est. 24d agoLab QA Regulatory Specialist
Deaconess Health System
Evansville, IN jobs
The Lab QA Regulatory Specialist ensures that Deaconess Clinic Labs are compliant with CAP, COLA, and CLIA regulations. This role provides oversight for laboratory accreditation, quality assurance, and non-laboratory based POC testing. Additionally, the coordinator manages the laboratory QA program, offers continuing education for staff, and orients new employees. Key Responsibilities: * Maintain knowledge of and ensure compliance with CAP, COLA, and CLIA regulations. * Oversee COLA accreditation for Deaconess Clinic Lab-West, Gateway, Reo, and Downtown. * Supervise non-laboratory POC testing. * Manage the laboratory QA program, including data gathering, analysis, and meetings. * Provide continuing education opportunities for staff. * Orient new employees as needed. Explore All Benefits: ******************************************************************************** Lab QA Regulatory Specialist 28 Hours per week - Part Time Qualifications: * Associate's degree or equivalent required; Bachelor's degree preferred. * At least 2 years of relevant experience, or a combination of education and experience.$56k-74k yearly est. 18d agoQuality Assurance Manager
Maximus
Fort Wayne, IN jobs
Description & Requirements Maximus is currently hiring for a Quality Assurance Manager to support our Missouri Enrollment Broker project. This is a full time remote opportunity. The Quality Manager is responsible for overseeing the daily operations for the Quality Assurance team, and for creating efficient business partnerships to meet business goals. The project will be a multi-channel contact center that will support multiple clients throughout the state of Missouri. *This job is contingent upon contract award.* At Maximus we offer a wide range of benefits to include: - • Competitive Compensation - Quarterly bonuses based on performance included! - • Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance. - • Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching. - • Unlimited Time Off Package - Enjoy UTO, Holidays, and sick leave, - • Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP). - • Recognition Platform - Acknowledge and appreciate outstanding employee contributions. - • Tuition Reimbursement - Invest in your ongoing education and development. - • Employee Perks and Discounts - Additional benefits and discounts exclusively for employees. - • Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs. - • Professional Development Opportunities- Participate in training programs, workshops, and conferences. Essential Duties and Responsibilities: - Oversee the day-to-day functions of the Quality Assurance (QA) department. - Manage an effective quality assurance program that monitors and resolves issues before they become problems. - Supervise the development and regular update of policies and procedures. - Evaluate the need for and ensure the provision of necessary training for project personnel, providing up-to-date information on relevant programs, community resources, and options for consumers. - Arrange staff training on a regular and ongoing basis. Ensure project training program meets all corporate requirements. - Provide project leadership with updates on all issues regarding quality, operations, training, and policy and procedures. - Provide leadership to all staff in the areas of quality improvement as it relates to process improvement, customer service and conflict resolution. - Prepare reports and briefings for project leadership and review monthly and quarterly project status reports provided to the Department. Minimum Requirements - Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience. - Must be willing and able to travel up to 25% of the time as business need dictates. - Lean Six Sigma experience with a minimum of Yellow Belt Certification required. - Experience managing direct reports remotely required. - Experience with designing, implementing and reporting customer satisfaction surveys required. - Experience with standardized quality tools required. - Experience with call and voice monitoring platforms required. - Experience with a large-scale telephony system required. - Experience with Client Relationship Management (CRM) platforms required. - Experience with contract compliance and quality platforms required. - Experience with statistical processes required. - Premium contact center billing experience required. - Financial experience with Oracle preferred. Home Office Requirements: - Internet speed of 20mbps or higher required (you can test this by going to ******************* - Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router. - Must currently and permanently reside in the Continental US. #max Priority EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************. Minimum Salary $ 80,000.00 Maximum Salary $ 95,000.00$67k-96k yearly est. Easy Apply 3d agoQuality Assurance Manager
Maximus
Evansville, IN jobs
Description & Requirements Maximus is currently hiring for a Quality Assurance Manager to support our Missouri Enrollment Broker project. This is a full time remote opportunity. The Quality Manager is responsible for overseeing the daily operations for the Quality Assurance team, and for creating efficient business partnerships to meet business goals. The project will be a multi-channel contact center that will support multiple clients throughout the state of Missouri. *This job is contingent upon contract award.* At Maximus we offer a wide range of benefits to include: - • Competitive Compensation - Quarterly bonuses based on performance included! - • Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance. - • Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching. - • Unlimited Time Off Package - Enjoy UTO, Holidays, and sick leave, - • Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP). - • Recognition Platform - Acknowledge and appreciate outstanding employee contributions. - • Tuition Reimbursement - Invest in your ongoing education and development. - • Employee Perks and Discounts - Additional benefits and discounts exclusively for employees. - • Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs. - • Professional Development Opportunities- Participate in training programs, workshops, and conferences. Essential Duties and Responsibilities: - Oversee the day-to-day functions of the Quality Assurance (QA) department. - Manage an effective quality assurance program that monitors and resolves issues before they become problems. - Supervise the development and regular update of policies and procedures. - Evaluate the need for and ensure the provision of necessary training for project personnel, providing up-to-date information on relevant programs, community resources, and options for consumers. - Arrange staff training on a regular and ongoing basis. Ensure project training program meets all corporate requirements. - Provide project leadership with updates on all issues regarding quality, operations, training, and policy and procedures. - Provide leadership to all staff in the areas of quality improvement as it relates to process improvement, customer service and conflict resolution. - Prepare reports and briefings for project leadership and review monthly and quarterly project status reports provided to the Department. Minimum Requirements - Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience. - Must be willing and able to travel up to 25% of the time as business need dictates. - Lean Six Sigma experience with a minimum of Yellow Belt Certification required. - Experience managing direct reports remotely required. - Experience with designing, implementing and reporting customer satisfaction surveys required. - Experience with standardized quality tools required. - Experience with call and voice monitoring platforms required. - Experience with a large-scale telephony system required. - Experience with Client Relationship Management (CRM) platforms required. - Experience with contract compliance and quality platforms required. - Experience with statistical processes required. - Premium contact center billing experience required. - Financial experience with Oracle preferred. Home Office Requirements: - Internet speed of 20mbps or higher required (you can test this by going to ******************* - Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router. - Must currently and permanently reside in the Continental US. #max Priority EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************. Minimum Salary $ 80,000.00 Maximum Salary $ 95,000.00$59k-86k yearly est. Easy Apply 3d agoQuality Assurance Manager
Maximus
Indianapolis, IN jobs
Description & Requirements Maximus is currently hiring for a Quality Assurance Manager to support our Missouri Enrollment Broker project. This is a full time remote opportunity. The Quality Manager is responsible for overseeing the daily operations for the Quality Assurance team, and for creating efficient business partnerships to meet business goals. The project will be a multi-channel contact center that will support multiple clients throughout the state of Missouri. *This job is contingent upon contract award.* At Maximus we offer a wide range of benefits to include: - • Competitive Compensation - Quarterly bonuses based on performance included! - • Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance. - • Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching. - • Unlimited Time Off Package - Enjoy UTO, Holidays, and sick leave, - • Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP). - • Recognition Platform - Acknowledge and appreciate outstanding employee contributions. - • Tuition Reimbursement - Invest in your ongoing education and development. - • Employee Perks and Discounts - Additional benefits and discounts exclusively for employees. - • Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs. - • Professional Development Opportunities- Participate in training programs, workshops, and conferences. Essential Duties and Responsibilities: - Oversee the day-to-day functions of the Quality Assurance (QA) department. - Manage an effective quality assurance program that monitors and resolves issues before they become problems. - Supervise the development and regular update of policies and procedures. - Evaluate the need for and ensure the provision of necessary training for project personnel, providing up-to-date information on relevant programs, community resources, and options for consumers. - Arrange staff training on a regular and ongoing basis. Ensure project training program meets all corporate requirements. - Provide project leadership with updates on all issues regarding quality, operations, training, and policy and procedures. - Provide leadership to all staff in the areas of quality improvement as it relates to process improvement, customer service and conflict resolution. - Prepare reports and briefings for project leadership and review monthly and quarterly project status reports provided to the Department. Minimum Requirements - Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience. - Must be willing and able to travel up to 25% of the time as business need dictates. - Lean Six Sigma experience with a minimum of Yellow Belt Certification required. - Experience managing direct reports remotely required. - Experience with designing, implementing and reporting customer satisfaction surveys required. - Experience with standardized quality tools required. - Experience with call and voice monitoring platforms required. - Experience with a large-scale telephony system required. - Experience with Client Relationship Management (CRM) platforms required. - Experience with contract compliance and quality platforms required. - Experience with statistical processes required. - Premium contact center billing experience required. - Financial experience with Oracle preferred. Home Office Requirements: - Internet speed of 20mbps or higher required (you can test this by going to ******************* - Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router. - Must currently and permanently reside in the Continental US. #max Priority EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************. Minimum Salary $ 80,000.00 Maximum Salary $ 95,000.00$63k-91k yearly est. Easy Apply 3d agoClinical Quality Specialist II (1.0 D)
Franciscan Health Indianapolis
Lafayette, IN jobs
Franciscan Health Lafayette East Campus1701 S Creasy Ln Lafayette, Indiana 47905 IS FULLY ONSITE IN LAFAYETTE The Clinical Quality Specialist will support ongoing clinical excellence within the organization by serving as an advisor to the medical staff, administration, service lines, support divisions and departments regarding the specialty practice area of quality improvement. This position will collect and analyze data to monitor and document outcomes and cost effectiveness of performance improvement initiatives. WHO WE ARE With 12 ministries and access points across Indiana and Illinois, Franciscan Health is one of the largest Catholic health care systems in the Midwest. Franciscan Health takes pride in hiring coworkers that provide compassionate, comprehensive care for our patients and the communities we serve. WHAT YOU CAN EXPECT Conduct clinical inquiries to improve patient care. Lead and participate in performance initiatives to enable clinical practice reform. Participate in the development and implementation of evidence-based standards of care. Abstract, record, and submit data from the medical record for CMs Quality Initiative Programs. Utilize appropriate resources (software vendor, information service support, etc.) to assure on-time submission of data to CMS or other agencies. Performance, review and analysis of electronic clinical quality measures. Provide education, and report to providers, frontline staff and other personnel, as appropriate for continuous quality improvement. Collaborate with other system facilities and departments regarding quality reporting and analysis. Participate in peer review activities which may include medical record review, committee support, and correspondence. Maintain records of work product as required. QUALIFICATIONS Bachelor's Degree - Required 7 years Clinical Experience - Required 3 years Quality Experience - Required Registered Nurse (RN) License - State Licensing Board - Required TRAVEL IS REQUIRED: Never or Rarely EQUAL OPPORTUNITY EMPLOYER It is the policy of Franciscan Alliance to provide equal employment to its employees and qualified applicants for employment as otherwise required by an applicable local, state or Federal law. Franciscan Alliance reserves a Right of Conscience objection in the event local, state or Federal ordinances that violate its values and the free exercise of its religious rights. Franciscan Alliance is committed to equal employment opportunity. Franciscan provides eligible employees with comprehensive benefit offerings. Find an overview on the benefit section of our career site, jobs.franciscanhealth.org.$49k-63k yearly est. Auto-Apply 60d+ agoClinical Quality Specialist II (1.0 D)
Franciscan Alliance
Lafayette, IN jobs
Franciscan Health Lafayette East Campus1701 S Creasy Ln Lafayette, Indiana 47905 IS FULLY ONSITE IN LAFAYETTE The Clinical Quality Specialist will support ongoing clinical excellence within the organization by serving as an advisor to the medical staff, administration, service lines, support divisions and departments regarding the specialty practice area of quality improvement. This position will collect and analyze data to monitor and document outcomes and cost effectiveness of performance improvement initiatives. WHO WE ARE With 12 ministries and access points across Indiana and Illinois, Franciscan Health is one of the largest Catholic health care systems in the Midwest. Franciscan Health takes pride in hiring coworkers that provide compassionate, comprehensive care for our patients and the communities we serve. WHAT YOU CAN EXPECT Conduct clinical inquiries to improve patient care. Lead and participate in performance initiatives to enable clinical practice reform. Participate in the development and implementation of evidence-based standards of care. Abstract, record, and submit data from the medical record for CMs Quality Initiative Programs. Utilize appropriate resources (software vendor, information service support, etc.) to assure on-time submission of data to CMS or other agencies. Performance, review and analysis of electronic clinical quality measures. Provide education, and report to providers, frontline staff and other personnel, as appropriate for continuous quality improvement. Collaborate with other system facilities and departments regarding quality reporting and analysis. Participate in peer review activities which may include medical record review, committee support, and correspondence. Maintain records of work product as required. QUALIFICATIONS Bachelor's Degree - Required 7 years Clinical Experience - Required 3 years Quality Experience - Required Registered Nurse (RN) License - State Licensing Board - Required TRAVEL IS REQUIRED: Never or Rarely EQUAL OPPORTUNITY EMPLOYER It is the policy of Franciscan Alliance to provide equal employment to its employees and qualified applicants for employment as otherwise required by an applicable local, state or Federal law. Franciscan Alliance reserves a Right of Conscience objection in the event local, state or Federal ordinances that violate its values and the free exercise of its religious rights. Franciscan Alliance is committed to equal employment opportunity. Franciscan provides eligible employees with comprehensive benefit offerings. Find an overview on the benefit section of our career site, jobs.franciscanhealth.org.$49k-63k yearly est. 60d+ agoSenior Professional Quality Compliance
Versiti
Indianapolis, IN jobs
Versiti is a fusion of donors, scientific curiosity, and precision medicine that recognize the gifts of blood and life are precious. We are home to the world-renowned Blood Research Institute, we enable life saving gifts from our donors, and provide the science behind the medicine through our diagnostic laboratories. Versiti brings together outstanding minds with unparalleled experience in transfusion medicine, transplantation, stem cells and cellular therapies, oncology and genomics, diagnostic lab services, and medical and scientific expertise. This combination of skill and knowledge results in improved patient outcomes, higher quality services and reduced cost of care for hospitals, blood centers, hospital systems, research and educational institutions, and other health care providers. At Versiti, we are passionate about improving the lives of patients and helping our healthcare partners thrive. Position Summary This role provides advanced specialist support in the corresponding quality field and acts as a senior member of the Quality team to meet the goals and objectives of the department and potentially other service lines. Works to support the development and communication of the overall Versiti quality program. Ensures that all Versiti service lines receive guidance and support from Quality to enable them to obtain organizational goals. Total Rewards Package Benefits Versiti provides a comprehensive benefits package based on your job classification. Full-time regular employes are eligible for Medical, Dental, and Vision Plans, Paid Time Off (PTO) and Holidays, Short- and Long-term disability, life insurance, 7% match dollar for dollar 401(k), voluntary programs, discount programs, others. Responsibilities Core Quality Responsibilities * Supports Manager in executing the Quality Plan and ensuring compliance with applicable regulations and standards. * Identify and develop quality system improvements. * Integrates continuous improvement practices adopted by Versiti into quality systems, education, and improvement activities. * Supports internal/external assessments as assigned and facilitates optimal communication between the department and the inspector/assessors. * Reviews charts, tables, etc. to analyze quality metrics. Identifies areas requiring action based on quality metrics. Communicates and works collaboratively with service lines to develop appropriate actions. * May review and approve standard operating procedures, validation plans and results, corrective action plans associated with events, and other required documents for compliance as required. * May review regulatory and standards changes/updates for impact on existing processes. Communicates changes/updates to service line management. * May develop, compile, and submit regulatory submissions as required. * May review, analyze, approve, and monitor events logged in event management system, including adequacy of investigation, quality of documentation, and appropriateness of corrective and preventative actions. * Reviews events to assess impact to products/test results. Specific Senior Quality Compliance Specialist Responsibilities * Perform internal audits per the approved Internal Audit Schedule, and lead a team of quality auditors, when needed * Evaluate production processes for compliance with quality requirements * Support audit team in developing audit reports; present audit reports to top management, as needed * Perform tracking and trending of data for the quality management system elements * Participate in the compilation of Quality Management Review * Conduct problem surveillance (event reports, audit deficiencies, customer complaints, supplier recalls, etc.) and work with customers to effectively resolve problems. * Support and/or lead organizational projects from a quality perspective and complete assigned tasks in a timely manner. * Ensure applicable service lines comply with the requirements of the quality management system, as applicable. * Serve as back up support to the Supervisor, Quality Compliance, and other Quality Compliance Specialists. * Participate and/or lead training, continuous improvement activities and Lean initiatives. * Support external audits, as applicable * Perform other duties as assigned by direct supervisor or Quality leadership. Performs other duties as assigned Complies with all policies and standards Qualifications Education Bachelor's Degree (in Clinical Laboratory Science, life sciences, engineering with science minor, scientific discipline, or allied health science discipline) required Master's Degree preferred Experience 4-6 years of experience in related field required 4-6 years of experience with a master's degree required Experience in QMS, QA, QC, or Quality Auditing preferably in an environment such as blood banking, pharmaceutical, medical devices, or a hospital preferred Knowledge, Skills and Abilities Advanced knowledge in quality, compliance, regulatory affairs, etc. and broad knowledge of several related disciplines within those functions Involves the use of broad theoretical knowledge or advanced knowledge of a highly specialized field and their interrelationships Understands the interrelationships of different disciplines, directs the application of existing principles, and guides development of new policies and ideas Focuses on providing detailed analyses and applying results to improve business operations Requires advanced knowledge and application of external standards and regulations that impact related disciplines. Advanced knowledge of GxP requirements such as Good Documentation Practice (GDP) and FDA Quality System Regulations (QSR) Knowledge of using professional concepts and company policies and procedures to solve a variety of problems works on problems of moderate scope. Exercises independent judgment within defined procedures and practices normally receives general instruction Strong communication and business acumen skills Proficiency in Microsoft Office Possess strong attention to detail. Licenses and Certifications Quality Certifications highly preferred (i.e., ASQ CQA, ASQ CMQ/OE, ASQ CQE) preferred Tools and Technology Personal Computer (desktop, laptop, tablet) required General office equipment (computer, printer, fax, copy machine) required Microsoft Suite (Word, Excel, PowerPoint) required Quality Auditor tools and techniques required Not ready to apply? Connect with us for general consideration.$63k-81k yearly est. Auto-Apply 28d agoClinical Documentation Specialist
Ascension Health
Indianapolis, IN jobs
Details * Department: Health Information Management * Schedule: Full Time; Days (Monday - Friday, with flexibility and paid holidays) * Hospital: St. Vincent Indianapolis * Salary: $75,295.00 - $104,957.00 per year This position is a great fit for RNs with current or previous inpatient Clinical Documentation Integrity or Clinical Documentation Specialist experience. Benefits Paid time off (PTO) Various health insurance options & wellness plans Retirement benefits including employer match plans Long-term & short-term disability Employee assistance programs (EAP) Parental leave & adoption assistance Tuition reimbursement Ways to give back to your community Benefit options and eligibility vary by position. Compensation varies based on factors including, but not limited to, experience, skills, education, performance, location and salary range at the time of the offer. Responsibilities Facilitate improvement in overall quality, completeness and accuracy of medical record documentation. * Complete admission reviews and assign a working Diagnosis Related Group. Ensure the working DRG and other information are entered in the Clinical Documentation Improvement database. * Initiate and maintain extensive interactions with physicians and mid-level providers to address the need for more detailed information in the medical record. * Collaborate with healthcare professionals to ensure the severity of illness and level of services provided are accurately reflected in the medical record and to resolve physician queries and documentation issues prior to patient's discharge. * Maintain accurate records of review activities, ensuring reports and outcomes of CDI efforts are valid. Requirements Licensure / Certification / Registration: * One or more of the following required: * Certified Coding Specialist (CCS) credentialed from the American Health Information Management Association (AHIMA) obtained prior to hire date or job transfer date. * Certified Professional Coder (CPC) credentialed from the American Academy of Professional Coders (AAPC) obtained prior to hire date or job transfer date. * Clinical Documentation Prof. credentialed from the Association of Clinical Documentation Improvement Specialists obtained prior to hire date or job transfer date. * Registered Nurse credentialed from the Indiana Board of Nursing obtained prior to hire date or job transfer date. * Reg Health Info Admnstr credentialed from the American Health Information Management Association (AHIMA) obtained prior to hire date or job transfer date. * Reg Health Info Tech credentialed from the American Health Information Management Association (AHIMA) obtained prior to hire date or job transfer date. Education: * High School diploma equivalency with 2 years of cumulative experience OR Associate's degree/Bachelor's degree OR 4 years of applicable cumulative job specific experience required. Additional Preferences * Previous or current inpatient CDI experience * An Indiana RN License is required at the time of hire. Why Join Our Team Ascension St. Vincent in Indiana has been providing rewarding careers in healthcare for over 148 years. With 24 hospitals throughout the greater Indianapolis and Evansville areas, Ascension St. Vincent offers careers in a wide range of services including acute and long-term care, bariatrics, cancer care, cardiovascular services, emergency services, neuroscience, orthopedics, pediatric services, primary and urgent care, women's health services and more. Ascension is a leading non-profit, faith-based national health system made up of over 134,000 associates and 2,600 sites of care, including more than 140 hospitals and 40 senior living communities in 19 states. Our Mission, Vision and Values encompass everything we do at Ascension. Every associate is empowered to give back, volunteer and make a positive impact in their community. Ascension careers are more than jobs; they are opportunities to enhance your life and the lives of the people around you. Equal Employment Opportunity Employer Ascension provides Equal Employment Opportunities (EEO) to all associates and applicants for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity or expression, pregnancy, childbirth, and related medical conditions, lactation, breastfeeding, national origin, citizenship, age, disability, genetic information, veteran status, marital status, all as defined by applicable law, and any other legally protected status or characteristic in accordance with applicable federal, state and local laws. For further information, view the EEO Know Your Rights (English) poster or EEO Know Your Rights (Spanish) poster. As a military friendly organization, Ascension promotes career flexibility and offers many benefits to help support the well-being of our military families, spouses, veterans and reservists. Our associates are empowered to apply their military experience and unique perspective to their civilian career with Ascension. Please note that Ascension will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Ascension will not solicit money or banking information from applicants. E-Verify Statement This employer participates in the Electronic Employment Verification Program. Please click the E-Verify link below for more information. E-Verify$28k-41k yearly est. Auto-Apply 6d agoPPG Quality/Clin Excel Coordinator
Parkview Health
Fort Wayne, IN jobs
Summary This position serves as a resource to assure the highest clinical standards are practiced in caring for patients. This role has accountability in quality assurance, regulatory, and compliance requirements. The PPG Quality/Clinical Excellence Coordinator assists in bringing together quality and patient outcomes for the provision of care. Works to ensure clinical strategies and goals of PPG are aligned with those of Parkview Health. Serves as a liaison for activities between clinical and non-clinical coworkers. Consistently provides excellent service to customers. Utilizes critical thinking, troubleshoots problems, and resolves or directs problems to the appropriate individual. Performs as a key member of the team and completes tasks including testing and training as assigned. Is a source of knowledge and assistance. # # Education Must be a graduate of a school of nursing or a have Bachelor#s degree in a health care related field. # Experience Minimum 4 years healthcare experience. # Licensure/Certification Current valid state license required if RN or LPN; or current valid certification appropriate for field of study. # # Other Qualifications Excellent written and verbal communication skills. Proficient in Microsoft computer-based programs. Proven ability to provide direction that fulfills the mission and goals of PPG and PH. Working knowledge of EPIC preferred.$39k-47k yearly est. 60d+ agoPeer Specialist
Aspire Indiana Health, Inc.
Lebanon, IN jobs
WE SERVE ALL. WE HIRE ALL. WE ACCEPT ALL. Now interviewing for Peer Specialist Aspire Indiana Health is a nonprofit provider of comprehensive "whole health" services including primary medical care, behavioral health, recovery services and programs addressing the social determinants of health such as housing and employment. Aspire has health centers in five Central Indiana counties serving Hoosiers of all ages and walks of life. Position Summary The Peer Specialist will engage and support individuals and their families in pursuit of recovery and related goals. Responsibilities include peer support, skills training, connection to community resources, home and community-based interventions, and maintaining communication with referring courts. Education/Experience/Requirements * High School Diploma required * Associate's or Bachelor's degree in Social Work, Psychology, Counseling or related field from a college/university accredited by the US Department of Education highly preferred * One year related experience if no Associate's or Bachelor's Degree * Personal Recovery time * Basic knowledge of the Recovery Model * Must complete background checks as required by Aspire Indiana's policies which may include: Drug Test, Criminal History, Driving History Record, Sex Offender Registry Search, State Central Registry Check, Employment Verification, Education Verification, and Professional References * Must have a valid Indiana Driver's License * Must be able to provide Aspire Indiana with current auto insurance upon hire * Must have a driving record that meets the guidelines and requirements of the organization Learn more about us at Aspireindiana.org, and see our Core Values, benefits and current job listings on our Careers page. Or check out our Facebook, LinkedIn, Twitter and YouTube pages. Drug screen, TB test and extensive background checks (including Criminal History, Sex Offender Registry Search, State Central Registry Check, Education Verification, and Professional References) are required of all Aspire employees. All individuals who join Aspire are strongly encouraged to have a flu shot and be fully vaccinated against COVID19 prior to joining Aspire to further protect our staff and the patients we serve. We also adhere to CDC protocols including wearing masks, social distancing, and sanitizing. Aspire Indiana Health is an Equal Opportunity Employer.$36k-57k yearly est. Auto-Apply 32d agoPeer Specialist
Aspire Indiana Health
Lebanon, IN jobs
WE SERVE ALL. WE HIRE ALL. WE ACCEPT ALL. Now interviewing for Peer Specialist Aspire Indiana Health is a nonprofit provider of comprehensive “whole health” services including primary medical care, behavioral health, recovery services and programs addressing the social determinants of health such as housing and employment. Aspire has health centers in five Central Indiana counties serving Hoosiers of all ages and walks of life. Position Summary The Peer Specialist will engage and support individuals and their families in pursuit of recovery and related goals. Responsibilities include peer support, skills training, connection to community resources, home and community-based interventions, and maintaining communication with referring courts. Education/Experience/Requirements High School Diploma required Associate's or Bachelor's degree in Social Work, Psychology, Counseling or related field from a college/university accredited by the US Department of Education highly preferred One year related experience if no Associate's or Bachelor's Degree Personal Recovery time Basic knowledge of the Recovery Model Must complete background checks as required by Aspire Indiana's policies which may include: Drug Test, Criminal History, Driving History Record, Sex Offender Registry Search, State Central Registry Check, Employment Verification, Education Verification, and Professional References Must have a valid Indiana Driver's License Must be able to provide Aspire Indiana with current auto insurance upon hire Must have a driving record that meets the guidelines and requirements of the organization Learn more about us at Aspireindiana.org, and see our Core Values, benefits and current job listings on our Careers page. Or check out our Facebook, LinkedIn, Twitter and YouTube pages. Drug screen, TB test and extensive background checks (including Criminal History, Sex Offender Registry Search, State Central Registry Check, Education Verification, and Professional References) are required of all Aspire employees. All individuals who join Aspire are strongly encouraged to have a flu shot and be fully vaccinated against COVID19 prior to joining Aspire to further protect our staff and the patients we serve. We also adhere to CDC protocols including wearing masks, social distancing, and sanitizing. Aspire Indiana Health is an Equal Opportunity Employer. Not ready to apply? Connect with us for general consideration.$36k-57k yearly est. Auto-Apply 60d+ agoMolecular Oncology Specialist- Indiana
Caris Life Sciences
Indiana jobs
At Caris, we understand that cancer is an ugly word-a word no one wants to hear, but one that connects us all. That's why we're not just transforming cancer care-we're changing lives. We introduced precision medicine to the world and built an industry around the idea that every patient deserves answers as unique as their DNA. Backed by cutting-edge molecular science and AI, we ask ourselves every day: “What would I do if this patient were my mom?” That question drives everything we do. But our mission doesn't stop with cancer. We're pushing the frontiers of medicine and leading a revolution in healthcare-driven by innovation, compassion, and purpose. Join us in our mission to improve the human condition across multiple diseases. If you're passionate about meaningful work and want to be part of something bigger than yourself, Caris is where your impact begins. Position Summary The Molecular Oncology Specialist is a senior sales role primarily responsible for establishing growth and driving sustained business via clinical, patient outcome-based selling within an assigned territory through new account acquisition. The responsibilities include identifying, prospecting, and closing new business at potential accounts, mentoring the Account Managers within the territory by acting as the Subject Matter Expert in the development of existing accounts, leading, coordinating and positioning the Account Managers in the overall growth strategy for the territory and driving overall new growth in all accounts. The ideal candidate will have a minimum of 5-7 years in oncology sales and a deep understanding of tumor profiling, oncology practices, pathology practices and strong prospecting skills. The Molecular Oncology Specialist will be expected to interact with medical oncologists, pathologists, surgical oncologists and gynecologic oncologists, as necessary, and this interaction will take place, but is not limited to, the oncology clinic, pathology lab, interventional radiology suite and hospital operating room to assist in the procurement of biopsies for diagnostic assessment. Job Responsibilities Sells oncology services and products such as Molecular Intelligence to Oncologists. Provides business solutions to community Oncologists through consistent in-person access. Analyze business opportunities and develop strategic sales plans for assigned territory. Develop and maintain strong relationships with new and existing clients. Utilize oncology market understanding and expertise while discussing the healthcare payer environment and its impact on oncology practices. Billing support as it relates to patients, practices and hospital customers. Understand information technology and how it interfaces with physician office systems. Able to demo different technology solutions, i.e. Portal, EMR connectivity and TC/PC, and advise on hardware & software to enhance workflow efficiencies. Advises RBD and Commercial Leaders on relevant client or market concerns. Provide regular visibility for RBD and Commercial Leaders on industry trends, best practices, and competitive insights. Develops and maintains "core" knowledge of competitive products, services, technology solutions, and reimbursement/billing issues. Provides necessary and appropriate post-sales service to accounts, utilizing each opportunity to discover and pursue additional business. Establish and maintain open lines of communication with key personnel in assigned accounts as related to support ongoing issues and escalate support issues when customer satisfaction is jeopardized. Maintain all assigned company assets including laptop computer, PDA, etc. Timely submission of all necessary administrative tasking including; weekly reports, business plans, expense reports, CRM and various other weekly tasks requested by AVP. Demonstrates "core" level knowledge of anatomical pathology, technology solutions and competitive strategies through the use of company resources, on the job training, in house literature, marketing material, and sales brochures. Meet all assigned targets and goals set by management. Provide meeting and trade show support as required. Supports physicians with the complexity of the ordering and interpretation of the CMI platform, and QC report quality/accuracy which may require access to detailed protected health information (PHI). Perform other related duties as assigned by RBD and Commercial Leaders. Required Qualifications Bachelor's degree from an accredited university Several successful years selling into the molecular profiling and/or oncology space not exclusive of products and services outside of the Caris product portfolio. Possess high degree of understanding the client relationship with physicians, their needs, and how we can provide service and technology solutions for their pathology needs. Possess strong knowledge of oncology therapeutics, surgical oncology intervention and molecular laboratory science. A working knowledge of oncology biomarkers and associated drug response is a major advantage. Possess strong working knowledge of the billing and reimbursement laboratory landscape to be a resource to the customer. Strong knowledge of and access to regional hospital systems Proficient computer skills, which must include: Microsoft Word, Excel, Outlook, and PowerPoint. General working knowledge of Internet for business use. Valid driver's license, clean driving record, reliable vehicle, and automobile insurance that meets Caris requirements. Willingness to travel regularly, locally or on day trips, to meet in person with clients and prospects. This position requires that you spend 90% of your time in the field meeting with clients and prospects. Preferred Qualifications 5-7+ years of successful oncology sales experience in a diagnostic, medical device or pharma (both product and service) preferred. Familiarity with local pathologists is a major advantage. Deep relationships with and access to medical and or surgical oncology specialists is preferred Required Training All job specific, safety, and compliance training are assigned based on the job functions associated with this employee. Physical Demands Must possess the ability to sit and/or stand for long periods of time. May be required to lift routine office supplies and use standard office equipment. Other This position requires periodic travel and some evenings, weekends and/or holidays. Conditions of Employment: Individual must successfully complete pre-employment process, which includes criminal background check, drug screening, credit check ( applicable for certain positions) and reference verification. This reflects management's assignment of essential functions. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Caris Life Sciences is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.$31k-50k yearly est. 7d ago
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