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Public assistance caseworker skills for your resume and career

Updated January 8, 2025
3 min read
Below we've compiled a list of the most critical public assistance caseworker skills. We ranked the top skills for public assistance caseworkers based on the percentage of resumes they appeared on. For example, 40.4% of public assistance caseworker resumes contained social work as a skill. Continue reading to find out what skills a public assistance caseworker needs to be successful in the workplace.

15 public assistance caseworker skills for your resume and career

1. Social Work

Here's how public assistance caseworkers use social work:
  • Assisted assigned social workers by answering calls from clients, state office and the judicial system regarding children in foster care.
  • Helped social workers when they did the M.A.P.P.

2. Medicaid

Here's how public assistance caseworkers use medicaid:
  • Determined Medicaid and Food Stamp eligibility for community members.
  • Maintained caseload up to 300 cases, processed eligibility for selected programs such as TANF, Medicaid, and SNAP benefits.

3. Mental Health

Mental health is the state of wellbeing in which an individual can cope with the regular stresses and tensions of life, and can work productively without having any emotional or psychological breakdown. Mental health is essential for a person of any age and helps them make the right decisions in their life.

Here's how public assistance caseworkers use mental health:
  • Adapted an evidence-based mindfulness and cognitive therapy program to create an activity manual that promotes mental health among refugee youth.
  • Assisted the clients with obtaining correct and needed medical and mental health information.

4. TANF

Here's how public assistance caseworkers use tanf:
  • Performed complex and specialized Temporary Assistance for Needy Families (TANF) eligibility and grant determination assignments.
  • Worked as the only TANF caseworker in the office and maintained work sites for able bodied workers in the TANF families.

5. Social Services

Here's how public assistance caseworkers use social services:
  • Facilitated extensive training program to perspective foster/adoptive parents for certification with Oneida County Department of Social Services.
  • Completed forms, composed correspondence and wrote narratives regarding income maintenance programs or eligibility for social services programs.

6. Community Resources

Community resources are a set of resources that are used in the day to day life of people which improves their lifestyle in some way. People, sites or houses, and population assistance can come under the services offered by community resources.

Here's how public assistance caseworkers use community resources:
  • Counseled and referred clients to community resources and other organizations.
  • Confirmed, documented, and prepared forms for distribution of Salvation Army funds or make referrals to other community resources.

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7. Schedule Appointments

Here's how public assistance caseworkers use schedule appointments:
  • Schedule appointments according to staff availability and maintain appointment calendar.
  • Operate telephone switchboard, answer and forward calls, provide information, schedule appointments and take messages.

8. Child Support

Here's how public assistance caseworkers use child support:
  • Interact with Child Support Services to determine paternity.
  • Provide orientation to program participants regarding federal guidelines on work requirements, eligibility time lines, sanctions and child support regulations.

9. Community Agencies

Community agencies stand for the organizations operated to provide human service in the community.

Here's how public assistance caseworkers use community agencies:
  • Accompanied, and interpreted for, clients during doctor visits, case management appointments, and other relations with community agencies.
  • Referred participants and families to appropriate community agencies and acted as liaison with such organizations and as advocate for participants.

10. Financial Assistance

Financial assistance refers to governmental assistance one may receive for a variety of reasons. This help is typically in the form of money, whether a loan, scholarship, grant, or reduced taxes provided to an individual or organization. One of the more common forms of financial assistance is student loans, which offer many prospective students a chance for higher education.

Here's how public assistance caseworkers use financial assistance:
  • Managed caseload of 300+ persons or families applying for financial assistance.
  • Prepared budgets and help provide financial assistance to military member and their family through non-interest loans provided by our non-profit society.

11. Public Assistance Programs

Public Assistance Programs are programs designed to improve the lives of members of the public by offering them the assistance they need either in cash or in-kind like foods, clothes, and everyday items. These programs are often offered by the government to alleviate poverty in the populace. NGOs are also involved in providing public assistance programs.

Here's how public assistance caseworkers use public assistance programs:
  • Interview clients, process and verify information and determine eligibility for public assistance programs.
  • Conducted interviews via phone and in person for benefits for various public assistance programs.

12. Social Security

Social security is a federal government program that offers benefits to those registered under it when they are retired or can't work because of some sort of disabilities.

Here's how public assistance caseworkers use social security:
  • Worked in collaboration with other professional disciplines such as social security, children services, and workforce connections.
  • Assisted Advocates (attorneys and non-attorney representatives) in the development of files for individuals denied of Social Security Disability benefits.

13. Crisis Intervention

Here's how public assistance caseworkers use crisis intervention:
  • Provided short-term crisis intervention with referral assistance.
  • Administered crisis intervention as needed.

14. Front Desk

Here's how public assistance caseworkers use front desk:
  • Front Desk Receptionist/Secretary Visits to wards of the Court and families Assist with Medicaid-on-line applications Enter appointments for care managers and therapists
  • Monitored efficiency of front desk operations.

15. Foster Children

Here's how public assistance caseworkers use foster children:
  • Maintained payment records of foster children and completed case data changes and payment authorization forms.
  • Complete traveling files for foster children and provide data updates.
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List of public assistance caseworker skills to add to your resume

Public assistance caseworker skills

The most important skills for a public assistance caseworker resume and required skills for a public assistance caseworker to have include:

  • Social Work
  • Medicaid
  • Mental Health
  • TANF
  • Social Services
  • Community Resources
  • Schedule Appointments
  • Child Support
  • Community Agencies
  • Financial Assistance
  • Public Assistance Programs
  • Social Security
  • Crisis Intervention
  • Front Desk
  • Foster Children
  • Medical Appointments
  • Federal Guidelines
  • Computer System
  • Public Health
  • Child Care
  • Financial Eligibility
  • Emergency Assistance
  • DHS
  • Intake Interviews
  • WIC
  • Client Interviews
  • Government Assistance
  • Financial Data
  • Court Reports

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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