Systems Support Technician
Public Health Solutions Job In New York, NY Or Remote
Job Description
Public Health Solutions (PHS) is a 501(c)3 non-profit community-based organization (CBO) that has existed for 70 years to improve health equity and address health-related social needs (HRSN) for historically underserved marginalized communities. As the largest public health nonprofit serving New York City, we improve health outcomes and help communities thrive by providing services directly to vulnerable families, supporting community-based organizations through our long-standing public-private partnerships, and bridging the gap between healthcare and community services. We focus on a wide range of public health issues including food and nutrition, health insurance, maternal and child health, sexual and reproductive health, tobacco control, and HIV/AIDS. Learn more about our work at healthsolutions.org.
PHS administers WholeYouNYC (WYNYC), a coordinated community resource network that builds trustworthy and reliable pathways between healthcare providers, health plans and CBOs providing critical resources in the community that address the social drivers of health. WYNYC brings together over 100 organizations offering various programs – such as food, housing, employment, health insurance, and sexual health services – across all five boroughs. These services and programs make it possible for New Yorkers to live their healthiest lives and ultimately reduce health disparities and advance health equity. To date, our network has already impacted thousands of lives through community partnerships and referrals, generating millions in estimated healthcare savings.
New York State (NYS) recently announced the availability of $500M statewide to support Social Care Network (SCN) lead entities responsible for coordinating social care delivery in various regions across the state. Public Health Solutions (PHS) and our WYNYC network were awarded the role of regional SCN for Brooklyn, Manhattan, and Queens.
This is a grant-funded position ending March 31, 2027.
Program Description:
Public Health Solutions seeks a Systems Support Technician to support the day-to-day upkeep of computer systems and infrastructure. He or she will be responsible for a proportionate share along with their peers of an Ethernet Wide Area Network with more than 500 nodes in 19 locations consisting of more than networked PCs, laptops, printers, 15 servers organized into one Microsoft Active Directory domain and hosted in Azure and locally, and 50 network devices including Cisco switches and routers. Additionally, PHS relies heavily on the Office 365 Suite of online tools, to support remote work for all staff.
Position Summary:
We are seeking an experienced System Support Technician for the following.
Function as principal contact for all end user support.
Support day to day administrative operations such as account management, application monitoring, and staff scheduling needed to maintain systems.
Perform routine computer maintenance, run regular network backups, and assure reliable and secure systems daily.
Support end-users by identifying problems with computers, printers, other hardware, and software and troubleshooting the same.
Respond promptly and clear to any tickets submitted in our ticketing system and keep the ticketing information up to date.
Work closely with Management to assure seamless communication between computers and network-based systems and peripherals.
Support remote work for most PHS staff and manage VPN connectivity issues.
Qualifications and Experience:
MCP or other industry certification preferred.
Minimum of 3 years’ experience supporting computers and servers in a networked environment.
Salary: $70,000 - $70,000
Desired Skills:
In depth knowledge of the Windows environment
Extensive experience with Office 365, Azure, and Intune as a user and administrator
Experience with Zoom VoIP Phone and conferencing a plus
Capacity for critical thinking in order to organize, prioritize and follow through with assignments as well as test & evaluate solutions
Familiarity with telephone systems, handheld devices, printer and scanner hardware helpful
Some travel within five boroughs
Good communication and interpersonal skills
Benefits:
• Hybrid Work Schedule.
• Generous Paid Time Off and Holidays.
• An attractive and comprehensive benefits package including Medical, Dental and Vision.
• Flexible Spending Accounts and Commuter Benefits.
• Company Paid Life Insurance and Disability Coverage.
• 403(b) + employer matching and discretionary company contributions.
• College Savings Plan.
• Ongoing trainings and continuous opportunities for professional growth and development.
At PHS, we place immense value on diversity within our teams, understanding that varied backgrounds and experiences significantly enhance our community and propel us toward our goals. If you find you don’t have experience in all the areas listed above, we still encourage you to apply and share your background and experiences in your application. We are eager to discover how your unique perspective can bring positive transformations to our team and help advance our mission of creating healthier, more equitable communities.
We look forward to learning more about you!
PHS is proud to be an equal opportunity employer and encourages applications from women, people of color, persons with disabilities, LGBTQIA+ individuals, and veterans.
Monday-Friday 9:00am-5:00pm
35 Hours per week
Facilitated Enroller
Public Health Solutions Job In Mount Vernon, NY Or Remote
Job Description
Health disparities among New Yorkers are large, persistent and increasing. Public Health Solutions (PHS) exists to change that trajectory and support vulnerable New York City families in achieving optimal health and building pathways to reach their potential. As the largest public health nonprofit serving New York City, we improve health outcomes and help communities thrive by providing services directly to vulnerable low-income families, supporting community-based organizations through our long-standing public-private partnerships, and bridging the gap between healthcare and community services. We focus on a wide range of public health issues including food and nutrition, health insurance, maternal and child health, sexual and reproductive health, tobacco control, and HIV/AIDS. To learn more about our work, please visit healthsolutions.org.
Program Description:
PHS’ Community Health and Nutrition Access Program helps New York residents obtain free or low-cost health insurance coverage, apply for the Supplemental Nutrition Assistance Program (SNAP, also known as Food Stamps), and through our WIC program, provides nutrition education sessions led by WIC nutritionists on healthy eating and physical activity, breastfeeding support, and eWIC cards to purchase nutritious foods. Our staff members are culturally and linguistically competent and identify with the communities they serve. They help clients navigate through what can be a complicated and confusing application process, step by step. Each year, we help over 22,000 people apply for or renew free or low-cost health insurance coverage, 14,000 people to apply for SNAP, and 35,000 eligible pregnant and nursing women and children up to five years of age to enroll in the New York State WIC (Women Infants and Children) Program.
Position Summary:
Under the general supervision of the Sr. ABD Program Manager and Director of Health Insurance Enrollment, Facilitated Enrollers (FEs) will work with clients at prioritized community-based sites serving the aged, blind, and disabled (ABD) populations. This role will encompass assisting clients with the application process for public health insurance and educate consumers about insurance options, benefits, length and terms of coverage and application process as well as about managed care, health plans, and primary/preventive care. FEs will provide guidance to consumers on required documentation and assist consumers with health insurance applications.
Duties and Responsibilities:
Educate consumers on the ABD program and different medical assistance programs that may be available to them under the LDSS office.
Assist consumers in completing the Medicaid and Medicare Savings Program applications/ re-certifications by collecting applicable documents needed and by entering appropriate data into our electronic application system/ database.
Outreach and promote the ABD program to Westchester and Rockland counties communities, Community Based Organizations, and agencies by canvassing and tabling throughout Westchester and Rockland.
Provide bilingual assistance to clients when needed.
Accurately complete and submit applications for Aged, Blind and Disabled population for QA review, and follow all application protocols required by the LDSS offices.
Work with the QA team and Sr. ABD Program Manager to address any questions about applications or technical issues, correct any returned applications, and best practices to avoid application errors.
Ensure all applications are submitted within the timeframe (10 business days).
Attend all mandatory trainings related to the FE-ABD program.
Perform any other duties that are relevant in achieving the goals of PHS.
Assist Managers and Senior Staff on special projects, as needed.
Travel throughout Westchester and Rockland counties on a regular basis.
Conduct weekly outreach in her/his respective area and assist in establishing PHS presence at sites in Westchester and/or Rockland counties.
Conduct home visits as required.
Work successfully in a hybrid format, both in-person and remote work expected.
Qualifications:
High school diploma/GED; Associates degree preferred
Must be fluent in a second language (verbal & written): Spanish required.
At least 2 years of experience working in a similar, client-based position (preferred).
Proficient in Microsoft Office.
Dedicated to helping improve the lives of disenfranchised and marginalized communities.
Must be organized, detail oriented, and able to work independently.
Excellent team player with the ability to work collaboratively both internally and externally and engage in consensus-based decision making.
Experience working with Medicaid (preferred).
Ability to lift and carry 20 lbs.
Ability to travel throughout Westchester and Rockland counties, and occasional travel to PHS’ Central Office in Manhattan. Must possess and maintain a current, valid driver’s license.
Salary: $40,000.00- $45,000.00
Benefits:
Hybrid Work Schedule.
Generous Paid Time Off and Holidays.
An attractive and comprehensive benefits package including Medical, Dental and Vision.
Flexible Spending Accounts and Commuter Benefits.
Company Paid Life Insurance and Disability Coverage.
403 (b) + employer matching and discretionary company contributions.
College Savings Plan.
Ongoing trainings and continuous opportunities for professional growth and development.
Location: Mount Vernon, NY
Full Time- Hybrid Model Schedule
At PHS, we place immense value on diversity within our teams, understanding that varied backgrounds and experiences significantly enhance our community and propel us toward our goals. If you find you don’t have experience in all the areas listed above, we still encourage you to apply and share your background and experiences in your application. We are eager to discover how your unique perspective can bring positive transformations to our team and help advance our mission of creating healthier, more equitable communities. We look forward to learning more about you!
PHS is proud to be an equal opportunity employer and encourages applications from women, people of color, persons with disabilities, lesbian, gay, bisexual and transgender individuals, and veterans.
Consumer Services Specialist - Bilingual (SP) - Job #574
Remote or Lancaster, CA Job
Job Description
CONSUMER SERVICES SPECIALIST – SPECIALIZED SERVICE
The Organization
North Los Angeles County Regional Center “NLACRC” is a private, non-profit agency that is contracted with the State of California, Department of Developmental Services, to provide services to individuals with intellectual and developmental disabilities. NLACRC is one of the largest regional centers in California and has proudly served the San Fernando Valley, Santa Clarita Valley, and Antelope Valley since 1974. We serve individuals across the lifespan from infants and toddlers, school age children, transition-age youth, to adults and aging adults.
Supervision
Receives general supervision from Consumer Services Supervisor, CPP/Specialized Services.
The Position and Job Summary
Provides information, advocacy, and case management stabilization services for consumers with complex needs as identified in Trailer Bill Language, Section 19 – 4640.6 .
Provide case management services to consumers with complex needs to stabilize for up to a 12 a month duration, unless otherwise specified, with an average 1:25 specialized caseload.
Finds and arranges case management services while also working directly with individuals, their families, clinicians, service providers and or other stakeholders to develop and implement a comprehensive service plan.
Facilitate communication and collaboration with consumers, families, legal guardians, outside agencies, and other stakeholders. Providing information through a variety of methods.
Initiates and responds to consumer, family, service provider, and outside agency communications on topics including but not limited to service eligibility, regional center service standards, regional center methods, generic agency programs and methods, problem resolution.
Works collaboratively with consumers, families, others to develop programs, and monitor program results.
Provides advocacy services and trains consumers and families in advocacy issues.
Maintains required case records, funding, and billing records. Produces reports.
Participates in Consumer Services and agency committees and groups.
Performs other duties as may be needed or assigned.
Employment Standards
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
Education & Experience
A Bachelor’s degree and four years of related experience. A Master’s degree in a related subject may be substituted for two years of experience. Experience servicing consumers with complex needs who are at risk of hospitalization preferred and/or Regional Center or other related agency experience preferred.
Skills and Abilities
Knowledge of intellectual, developmental, or related disabilities including current values and best practices. Able to understand and apply regulatory and statutory information . Strong organizational skills demonstrated ability to work independently and cooperatively as a part of an interdisciplinary team. Basic proficiency of MS Word and MS Outlook.
Assessment, program planning, customer service and organizational management skills with proficiency communicating complex information both written and verbal. Must work successfully with people from a variety of cultures.
Essential Requirements
This is a community-based position that requires meeting with individuals served and their families in their homes, in the community, or in our office location. Must be comfortable working with a high degree of independence. Frequent telephone, virtual, and out-of-office meetings required. A valid California Driver's License and transportation, or acceptable substitute and minimum liability insurance required for this position.
NLACRC Offers an Excellent Benefits Package
We offer employees a variety of health and dental plans:
Health Insurance - NLACRC pays the full cost of coverage for certain Medical plans for employee only. We also provide a generous contribution additional plans that the employee may select for employee only or employee and dependents costs.
Dental Insurance – NLACRC pays the full cost of the Dental DMO Plan for employees and eligible dependents. We also offer a Dental PPO plan with a low employee monthly contribution for employees and eligible dependents
Pre-Tax Flexible Spending Account for eligible health care expenses
Pre-Tax Dependent Care Flexible Spending Account for eligible dependent care expenses
No cost Life, Accidental Death & Disability, Long Term Disability Insurance for employees
No cost Vision plan for employees and eligible dependents
Retirement plan - NLACRC is a member of CalPERS which is a defined benefit plan that provides a monthly retirement allowance for eligible employees
NLACRC offers two (2) deferred compensation plans - 457 and 403(b)
Participate in the Public Service Loan Forgiveness program
Paid Time Off – Eligible for 3 weeks of accrued vacation in the first year, 8 hours per month sick time, education, wellness, and sabbatical time
Holidays – NLACRC offers 12 paid holidays throughout the year
Most positions are offered a hybrid – remote option
Please note that benefit costs are pro-rated for part-time employees.
Professional Development Opportunities & Growth
NLACRC values the professional development of staff for those seeking future leadership opportunities in the social services field.
Diversity, Equity, and Inclusion
At NLACRC, we value and celebrate diversity! In September 2021, NLACRC launched an initiative to enhance and strengthen our commitment to diversity and belonging.
Compensation
This position is non-exempt.
NLACRC is an equal opportunity employer. Further, NLARC will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
Consumer Services Coordinator - Job #154
Remote or Los Angeles, CA Job
Job Description
The Organization
North Los Angeles County Regional Center “NLACRC” is a private, non-profit agency that is contracted with the State of California, Department of Developmental Services, to provide services to individuals with intellectual and developmental disabilities. NLACRC is one of the largest regional centers in California and has proudly served the San Fernando Valley, Santa Clarita Valley, and Antelope Valley since 1974. We serve individuals across the lifespan from infants and toddlers, school age children, transition-age youth, to adults and aging adults.
Supervision
Receives supervision from Consumer Services Supervisors/Managers.
The Position and Job Summary
• Participation in the development of program plans for individuals; monitoring and evaluating these plans and revising them as necessary.
• Identify and coordinate services for individuals and their families
• Documentation, completing forms and reports in accordance with regulations and NLACRC policies and procedures.
• Serve as an advocate for individuals served by community agencies.
• Schedule and attend interdisciplinary meetings with individuals served, family members, service providers, advocates, etc.
• Identify barriers to service delivery and implement culturally sensitive strategies that embody empathy, trust, and respect; comfort working in underserved and non-traditional office settings to meet our community needs.
• Rotate officer-of-the-day duties with other Service Coordinators; assisting co-workers with special projects and unique situations; provide case-coverage as needed; and providing emergency on-call services when required.
Employment Standards
Bachelor’s degree in psychology, social work, sociology, or related human services field and two years of related experience. A Master’s degree in a related subject may be substituted for experience.
Skills and Abilities
Understanding of family systems and appreciation for person-centered planning and thinking; empowering individuals to achieve their goals. Knowledge of intellectual and developmental disabilities, good organizational skills, demonstrated ability to work independently and cooperatively as a part of an interdisciplinary team, excellent verbal and written communication skills, and proficiency with MS Word and MS Outlook.
Essential Requirements
Service coordination is a community-based position that requires meeting with individuals served and their families in their homes, in the community, or in our office location. Must be comfortable working with a high degree of independence. Frequent telephone, virtual, and out-of-office meetings required. Valid California Driver’s License and reliable and transportation, or acceptable substitute, required.
NLACRC Offers an Excellent Benefits Package:
We offer employees a variety of health and dental plans.
• Health Insurance - NLACRC pays the full cost of coverage for certain Medical plans for employee only. We also provide a generous contribution to additional plans that the employee may select for employee only or employee and dependents costs.
• Dental Insurance – NLACRC pays the full cost of the Dental DMO Plan for employees and eligible dependents. We also offer a Dental PPO plan with a low employee monthly contribution for employees and eligible dependents
• Pre-Tax Flexible Spending Account for eligible health care expenses
• Pre-Tax Dependent Care Flexible Spending Account for eligible dependent care expenses
• No cost Life, Accidental Death & Disability, Long Term Disability Insurance for employees
• No cost Vision plan for employees and eligible dependents
• Retirement plan - NLACRC is a member of CalPERS which is a defined benefit plan that provides a monthly retirement allowance for eligible employees
• NLACRC offers two (2) deferred compensation plans - 457 and 403(b)
• Participate in the Public Service Loan Forgiveness program
• Paid Time Off – Eligible for 3 weeks of accrued vacation in the first year, 8 hours per month sick time, education, wellness and sabbatical time
• Holidays – NLACRC offers 12 paid holidays throughout the year
• Most positions are offered a hybrid – remote option
Professional Development Opportunities & Growth
NLACRC values the professional development of staff! Many Consumer Services Coordinators gain experience and enter into Supervisor, Manager or Director positions.
Diversity, Equity, and Inclusion
At NLACRC, we value and celebrate diversity! In September 2021, NLACRC launched an initiative to enhance and strengthen our commitment to diversity and belonging.
Compensation
This position is non-exempt. Regular Salary $25.82 - $28.50.
NLACRC is an equal opportunity employer. Further, NLARC will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
Office Assistant II - Job #614
Remote or Los Angeles, CA Job
Job DescriptionThe Organization
North Los Angeles County Regional Center “NLACRC” is a private, non-profit agency that is contracted with the State of California, Department of Developmental Services, to provide services to individuals with intellectual and developmental disabilities. NLACRC is one of the largest regional centers in California and has proudly served the San Fernando Valley, Santa Clarita Valley, and Antelope Valley since 1974. We serve individuals across the lifespan from infants and toddlers, school age children, transition-age youth, to adults and aging adults.
Supervision
This position receives general supervision by Supervisors/Managers/Directors. The Position and Job Summary
Assigned duties may vary and other duties may be assigned.
Reception/Clerical
• Responds to heavy volume of phone calls, transferring calls to appropriate staff, answers general questions. Greets consumers, families, and other visitors. Checks in and verifies appointments and ensures consumers and visitors connect with appropriate staff.
• Schedules appointments with consumers, related parties or internal staff.
• Reserves rooms for meetings and conferences; maintains department calendars for staff.
• Performs a variety of clerical and support tasks, including filing, scanning, copying, preparing written correspondence, and communicating with consumers, families and service providers and other agencies.
• Types, inputs, and maintains documents, consumer information and/or related data into computer databases, software, tracking systems/tools, etc.
• Prepares reports/documents by collecting and collating information. Sets up and maintains paper and/or electronic filing systems.
• Maintains, stocks and inventories supplies as assigned.
• Performs other related duties as required.
Mailroom, Scanning and Filing
• Processes incoming and outgoing USPS, UPS, FedEx, interoffice, faxes, documents, etc.
• Runs outgoing mail through postage machine; package materials for shipping.
• Services and maintains office equipment (paper jams, toner replacement, etc.).
• Copies, files, retrieves and/or scans documents. May research files on the computer.
• Maintains files through purging/archiving documents and ensuring that documents are filed appropriately.
• Makes copies and packets, distributes documents and prepares materials for mailing.
• Coordinate boxes for off-site storage, as applicable.
• Performs other related duties as required and assigned.
Employment Standards
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
Education & Experience
• High school diploma or general education degree (GED); or equivalent combination of education and experience required.
• Two (2) years related experience required working in an office environment or related experience.
Skills and Abilities
Microsoft Office and related applications. Knowledge of general office functions and customer service skills. Ability to operate a computer and enter data accurately. Ability to speak and write in an organized and effective manner. Ability to write with excellent grammar. Ability to be detail oriented. Ability to multi-task. May require bilingual Spanish dependent upon the position.
• Microsoft Office and related applications.
• Knowledge of general office functions and customer service skills.
• Ability to operate a computer and enter data accurately.
Essential Requirements
Valid California Driver’s License and reliable transportation, or acceptable substitute, required. Bilingual English/Spanish is required.
NLACRC Offers an Excellent Benefits Package
We offer employees a variety of health and dental plans:
• Health Insurance - NLACRC pays the full cost of coverage for certain Medical plans for employee only. We also provide a generous contribution to additional plans that the employee may select for employee only or employee and dependents costs.
• Dental Insurance – NLACRC pays the full cost of the Dental DMO Plan for employees and eligible dependents. We also offer a Dental PPO plan with a low employee monthly contribution for employees and eligible dependents
• Pre-Tax Flexible Spending Account for eligible health care expenses
• Pre-Tax Dependent Care Flexible Spending Account for eligible dependent care expenses
• No cost Life, Accidental Death & Disability, Long Term Disability Insurance for employees
• No cost Vision plan for employees and eligible dependents
• Retirement plan - NLACRC is a member of CalPERS which is a defined benefit plan that provides a monthly retirement allowance for eligible employees
• NLACRC offers two (2) deferred compensation plans - 457 and 403(b)
• Participate in the Public Service Loan Forgiveness program
• Paid Time Off – Eligible for 3 weeks of accrued vacation in the first year, 8 hours per month sick time, education, wellness, and sabbatical time
• Holidays – NLACRC offers 12 paid holidays throughout the year
• Most positions are offered a hybrid – remote option
Please note that benefit costs are pro-rated for part-time employees.
Professional Development Opportunities & Growth NLACRC values the professional development of staff! Variety of career paths for entry-level management positions for those seeking leadership opportunities in the social services field.
Diversity, Equity, and Inclusion At NLACRC, we value and celebrate diversity! In September 2021, NLACRC launched an initiative to enhance and strengthen our commitment to diversity and belonging.
Compensation
This position is an exempt.
NLACRC is an equal opportunity employer. Further, NLARC will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
Officer of the Day Specialist - Job #24
Remote or Lancaster, CA Job
Job Description
The Organization
North Los Angeles County Regional Center “NLACRC” is a private, non-profit agency that is contracted with the State of California, Department of Developmental Services, to provide services to individuals with intellectual and developmental disabilities. NLACRC is one of the largest regional centers in California and has proudly served the San Fernando Valley, Santa Clarita Valley, and Antelope Valley since 1974. We serve individuals across the lifespan from infants and toddlers, school age children, transition-age youth, to adults and aging adults.
Supervision
Receives general supervision from Supervisor/Manager or Director.
Department - OD
The Position and Job Summary
(These are examples of the types of duties that may be performed. Additional duties may be added.)
Initiates and responds to consumer, family, service provider, and outside agency communications on topics including service eligibility, regional center service standards, regional center methods, generic agency programs and methods, and problem resolution. Provides information through a variety of methods including telephonic and electronic mail.
Conducts individual program planning, including annual and quarterly review meetings, in collaboration with consumers and where appropriate families and service providers, and completes corresponding reports.
Conducts individual family service planning, including initial, semi-annual, annual, transition and periodic reviews, with consumers and parents, foster parents, and guardians.
Generates referrals and Purchase of Service Authorizations, Change in Authorizations and Purchase of Service Terminations, as needed.
Provides advocacy assistance, as needed.
Provides information regarding available resources and services to consumers and their families, and care providers.
Documents all case management activity performed in the consumer’s interdisciplinary notes in accordance with Title 19.
Maintains case management documents in the consumer record.
Respond to all incoming calls on an uncovered caseload for cases that have not been assigned to a floater or for cases on an existing caseload where the assigned CSC is unavailable due to vacation, out sick, etc. The OD will also respond to walk-in consumers and families when the assigned CSC is not available.
Telephone messages must be checked as soon as feasible and return calls immediately.
Maintains Community Resource Database.
Reviews Incoming Case Transfers (e.g., review of exceptional funding authorizations, exceptional living arrangements with transfer cases).
Review of Outgoing Case Transfers (e.g., ensure funding is terminated appropriately).
Review of Notice of Actions.
Training and Mentoring of New Staff.
Participation in Diversity and Inclusion Projects, Community Outreach, Statewide Placements, and Special Projects/Committees.
Performs other related duties as required or assigned.
Employment Standards
Bachelor Degree in social work, psychology, human development, sociology, public health nursing or a related field and two years of Regional Center preferred experience as a service coordinator. A Master’s Degree in a related field is preferred. Developmental or related disabilities, social service provision.
Skills and Abilities
Assessment, program planning, customer service, strong organization and paperwork management, strong verbal and written communication, and ability to communicate complex material, computer usage. Must work successfully with people from a variety of cultures.
Essential Requirements
Bilingual Spanish/English may be required dependent upon position. Valid CDL and reliable transportation, or acceptable substitute, required. This position is non-exempt.
NLACRC Offers an Excellent Benefits Package:
We offer employees a variety of health and dental plans.
Health Insurance - NLACRC pays the full cost of coverage for certain Medical plans for employee only. We also provide a generous contribution to additional plans that the employee may select for employee only or employee and dependents costs.
Dental Insurance – NLACRC pays the full cost of the Dental DMO Plan for employees and eligible dependents. We also offer a Dental PPO plan with a low employee monthly contribution for employees and eligible dependents
Pre-Tax Flexible Spending Account for eligible health care expenses
Pre-Tax Dependent Care Flexible Spending Account for eligible dependent care expenses
No cost Life, Accidental Death & Disability, Long Term Disability Insurance for employees
No cost Vision plan for employees and eligible dependents
Retirement plan - NLACRC is a member of CalPERS which is a defined benefit plan that provides a monthly retirement allowance for eligible employees
NLACRC offers two (2) deferred compensation plans - 457 and 403(b)
Participate in the Public Service Loan Forgiveness program
Paid Time Off – Eligible for 3 weeks of accrued vacation in the first year, 8 hours per month sick time, education, wellness and sabbatical time
Holidays – NLACRC offers 12 paid holidays throughout the year
Most positions are offered a hybrid – remote option
Please note that benefit costs are pro-rated for part-time employees.
Professional Development Opportunities & Growth
NLACRC values the professional development of staff! Variety of career paths for entry-level management positions for those seeking leadership opportunities in the social services field.
Diversity, Equity, and Inclusion
At NLACRC, we value and celebrate diversity! In September 2021, NLACRC launched an initiative to enhance and strengthen our commitment to diversity and belonging.
COMPENSATION
This position is non-exempt. The starting salary of $28.91 - $31.91 per hour.
NLACRC is an equal opportunity employer. Further, NLACRC will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
Change Management Project Manager - Job# 969
Remote or Los Angeles, CA Job
Job Description
CHANGE MANAGEMENT PROJECT MANAGER
The Organization
North Los Angeles County Regional Center “NLACRC” is a private, non-profit agency that is contracted with the State of California, Department of Developmental Services, to provide services to individuals with intellectual and developmental disabilities. NLACRC is one of the largest regional centers in California and has proudly served the San Fernando Valley, Santa Clarita Valley, and Antelope Valley since 1974. We serve individuals across the lifespan from infants and toddlers, school age children, transition-age youth, to adults and aging adults.
Supervision
Receives general supervision from the Quality Improvement Manager.
The Position and Job Summary
The Change Management Project Manager will facilitate the life cycle of implementing State directives, projects identified by internal workgroups and/or Executive Administration, and departmental Standard Operating Procedures (SOPs). This position also assists with the analysis, design, and delivery of agency-related change management education efforts and communications.
Facilitate the development of policies, procedures, and other internal organizational tools.
Lead agency projects through the project life cycle.
Determine the effect of State directives and other identified projects on the agency’s policies and procedures and recommend plans for alignment.
Identify project stakeholders to be involved in workgroups and other project aspects.
Plan, coordinate, lead, and facilitate workgroups and project planning meetings.
Establish and maintain relationships with relevant client stakeholders and departments, providing regular contact on project status and changes.
Maintain processes for managing and prioritizing project lifecycle.
Participate in the design and delivery of trainings.
Meet a project’s established goals and measures of success.
Use project management tools to track timelines, responsibilities, tasks, etc.
Attend agency meetings to provide project updates, obtain feedback and information from stakeholders, answer questions about projects, and gather information to help drive projects.
Collaborate in development of satisfaction surveys, postcards, and reports.
Other projects and/or duties as assigned.
Employment Standards
Knowledge:
Understanding of Change Management
Understanding of Organization Development and the Prosci ADKAR Model
Understand the concept of “finding the why,” EBA, and emotional intelligence
Education & Experience
A Master’s degree in a related field and one to three years of related experience or Bachelor’s degree in an unrelated field and three to five years of experience.
Skills and Abilities
2 or more years of Project Management or Change Management experience.
Strong attention to details and critical thinking skills.
Problem solving and root-cause identification skills.
Proven success working with management.
Proven ability to meet deadlines.
Strong written and verbal communication skills.
Excellent presentation skills.
Experience in leading and facilitating project meetings.
Experience in relationship building.
Experience in project management and overseeing projects.
Experience in developing outlines and tools for change management projects and processes.
Ability to work well independently under pressure of multiple deadlines and by prioritizing multiple work responsibilities.
Proficient in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).
Ability to lift and carry up to 10 lbs.
Essential Requirements
This position requires the use of a personal vehicle while conducting business and must possess a valid (Class C) California driver’s license. Travel to Santa Clarita and Antelope Valleys will be required.
Language Skills
English
Bi-lingual Spanish a plus, but not required
NLACRC Offers an Excellent Benefits Package
We offer employees a variety of health and dental plans:
Health Insurance - NLACRC pays the full cost of coverage for certain Medical plans for employee only. We also provide a generous contribution to additional plans that the employee may select for employee only or employee and dependents costs.
Dental Insurance – NLACRC pays the full cost of the Dental DMO Plan for employees and eligible dependents. We also offer a Dental PPO plan with a low employee monthly contribution for employees and eligible dependents
Pre-Tax Flexible Spending Account for eligible health care expenses
Pre-Tax Dependent Care Flexible Spending Account for eligible dependent care expenses
No cost Life, Accidental Death & Disability, Long Term Disability Insurance for employees
No cost Vision plan for employees and eligible dependents
Retirement plan - NLACRC is a member of CalPERS which is a defined benefit plan that provides a monthly retirement allowance for eligible employees
NLACRC offers two (2) deferred compensation plans - 457 and 403(b)
Participate in the Public Service Loan Forgiveness program
Paid Time Off – Eligible for 3 weeks of accrued vacation in the first year, 8 hours per month sick time, education, wellness, and sabbatical time
Holidays – NLACRC offers 12 paid holidays throughout the year
Most positions are offered a hybrid – remote option
Please note that benefit costs are pro-rated for part-time employees.
Professional Development Opportunities & Growth
NLACRC values the professional development of staff! Variety of career paths for entry-level management positions for those seeking leadership opportunities in the social services field.
Diversity, Equity, and Inclusion
At NLACRC, we value and celebrate diversity! In September 2021, NLACRC launched an initiative to enhance and strengthen our commitment to diversity and belonging.
Compensation
This is an exempt position. Bi-weekly salary range of $3,390.00 - $4,577.00.
NLACRC is an equal opportunity employer. Further, NLARC will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance
Floater Specialist - (Bilingual - SP) - Job #874
Remote or Los Angeles, CA Job
Job Description
Floater Specialist - (Bilingual - SP) - Job #874
The Organization
North Los Angeles County Regional Center “NLACRC” is a private, non-profit agency that is contracted with the State of California, Department of Developmental Services, to provide services to individuals with intellectual and developmental disabilities. NLACRC is one of the largest regional centers in California and has proudly served the San Fernando Valley, Santa Clarita Valley, and Antelope Valley since 1974. We serve individuals across the lifespan from infants and toddlers, school age children, transition-age youth, to adults and aging adults.
Supervision
Receives general supervision from the Branch Supervisor in the branch offices, and to the Consumer Services Supervisor in the main office. CSC Specialist - Floater will report to a Director in the absence of a Branch Supervisor or Consumer Services Manager.
The Position and Job Summary
(These are examples of the types of duties that may be performed. Additional duties may be added.)
• Initiates and responds to consumer, family, service provider, and outside agency communications on topics including service eligibility, regional center service standards, regional center methods, generic agency programs and methods, and problem resolution. Provides information through a variety of methods including telephonic and electronic mail.
• Conducts individual program planning, including annual and quarterly review meetings, in collaboration with consumers and where appropriate families and service providers, and completes corresponding reports.
• Conducts individual family service planning, including initial, semi-annual, annual, transition and periodic reviews, with consumers and parents, foster parents, and guardians.
• Generates referrals and Purchase of Service Authorizations, Change in Authorizations and Purchase of Service Terminations, as needed.
• Provides advocacy assistance as needed.
• Provides information regarding available resources and services to consumers and their families, and care providers.
• Documents all case management activity performed in the consumer’s interdisciplinary notes in accordance with Title 19.
• Maintains case management documents in the consumer record.
• Maintains Community Resource Database.
• Reviews Incoming Case Transfers (e.g., review of exceptional funding authorizations and exceptional living arrangements with transfer cases).
• Review of Outgoing Case Transfers (e.g., ensure funding is terminated appropriately).
• Review of Notice of Actions.
• Training and Mentoring of New Staff.
• Participation in Diversity and Inclusion Projects, Community Outreach, Statewide Placements, and Special Projects/Committees.
• Performs other related duties as required or assigned, such as providing backup to the Officer of the Day duties.
Employment Standards
Bachelor’s Degree in social work, psychology, human development, sociology, public health nursing or a related field and two years of Regional Center preferred experience as a service coordinator. A Master’s Degree in a related field is preferred.
Skills and Abilities
Assessment, program planning, customer service, strong organization and paperwork management, strong verbal and written communication, and ability to communicate complex material, computer usage. Must work successfully with people from a variety of cultures.
Essential Requirements
Frequent telephone and out-of-office meetings required. Valid CDL and reliable transportation, or acceptable substitute, required.
Bilingual Spanish may be required dependent upon position.
NLACRC Offers an Excellent Benefits Package:
We offer employees a variety of health and dental plans.
• Health Insurance - NLACRC pays the full cost of coverage for certain Medical plans for employee only. We also provide a generous contribution to additional plans that the employee may select for employee only or employee and dependents costs.
• Dental Insurance – NLACRC pays the full cost of the Dental DMO Plan for employees and eligible dependents. We also offer a Dental PPO plan with a low employee monthly contribution for employees and eligible dependents
• Pre-Tax Flexible Spending Account for eligible health care expenses
• Pre-Tax Dependent Care Flexible Spending Account for eligible dependent care expenses
• No cost Life, Accidental Death & Disability, Long Term Disability Insurance for employees
• No cost Vision plan for employees and eligible dependents
• Retirement plan - NLACRC is a member of CalPERS which is a defined benefit plan that provides a monthly retirement allowance for eligible employees
• NLACRC offers two (2) deferred compensation plans - 457 and 403(b)
• Participate in the Public Service Loan Forgiveness program
• Paid Time Off – Eligible for 3 weeks of accrued vacation in the first year, 8 hours per month sick time, education, wellness and sabbatical time
• Holidays – NLACRC offers 12 paid holidays throughout the year
• Most positions are offered a hybrid – remote option
Please note that benefit costs are pro-rated for part-time employees.
Professional Development Opportunities & Growth
NLACRC values the professional development of staff! Many Consumer Services Coordinators gain experience and enter into Supervisor, Manager or Director positions.
Diversity, Equity, and Inclusion
At NLACRC, we value and celebrate diversity! In September 2021, NLACRC launched an initiative to enhance and strengthen our commitment to diversity and belonging.
Compensation
This position is non-exempt. Regular Salary: $28.91 - $31.91 per hour, plus $69.24 per bi-weekly pay period for bilingual services.
NLACRC is an equal opportunity employer. Further, NLACRC will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.
Psychological Services Supervisor - Job #544
Remote or Los Angeles, CA Job
Job Description
The Organization
North Los Angeles County Regional Center “NLACRC” is a private, non-profit agency that is contracted with the State of California, Department of Developmental Services, to provide services to individuals with intellectual and developmental disabilities. NLACRC is one of the largest regional centers in California and has proudly served the San Fernando Valley, Santa Clarita Valley, and Antelope Valley since 1974. We serve individuals across the lifespan from infants and toddlers, school age children, transition-age youth, to adults and aging adults.
Supervision
Receives direction from the Clinical Services Director. Provides supervision to staff Psychologists, intake case managers and associates, and assigned support staff as well as supervision of vendor clinicians who perform psychological and psych-social assessments. The Position and Job Summary
Ensures successful delivery of clinical and service programs, including diagnostic assessment programs. It includes the following. Assigned duties may vary and other duties may be assigned.
• Oversees diagnostic assessment process applicants for services, ensures that statutory requirements for eligibility determination are met. Understands and applies Lanterman Act and Early Start eligibility guidelines. Provides expert testimony in due process cases as relevant to scope of expertise.
• Provide psychological assessment or evaluation services to Agency consumers and applicants for services utilizing current assessment instruments and best practices.
• Hires and trains and provides oversight to intake and psychological department staff (Chatsworth, AV) and contract clinicians. Assigns work, evaluates results, ensures quality of work, and consults with staff on complex service issues. Ensures that department staff complete work assignments with in program timelines and agency service standards with emphasis on providing professional and quality customer service. Participates and or coordinates interdisciplinary clinical teams, including eligibility team.
• Collaboration and outreach with external community and governmental agencies as relevant to scope of expertise.
• Provides expert testimony in appeal eligibility cases
• Serves on the agency management team, may provide staff support to committees of the Board of Trustees.
Employment Standards
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
Education & Experience
Any combination equivalent to or likely to provide the required knowledge and skills is qualifying. A typical way to obtain the knowledge and skills would be:
• Psy.D. or Ph.D. from an APA accredited college or university in psychology, and
• Three years of related, professional experience providing testing, diagnostic evaluation, service recommendation, and consultation to people with developmental disabilities, physical disabilities, or emotional disturbances.
• At least 3 to 5 years of supervision of non-exempt staff.
Skills and Abilities
Psychodiagnostics evaluations with the developmentally disabled of all ages, DSM IVTR and differential diagnosis, best practice assessment for intellectual disability, autism and autism spectrum disorders, behavioral intervention with the developmentally disabled, laws and ethics governing the practice of psychology, California state laws and regulations regarding eligibility and services for the developmentally disabled
Knowledge of generally accepted accounting principles, procedures and terminology, accounts payable and accounts receivable systems, general ledger systems, and bank reconciliation.
• Auditing, training, research and forecasting, data analysis, report preparation and presentation skills.
• Ability to operate a computer and enter data accurately.
• Advanced Microsoft Excel skills.
Essential Requirements
Valid California Driver’s License and reliable transportation, or acceptable substitute and a current, unrestricted California Psychology License are required.
NLACRC Offers an Excellent Benefits Package
We offer employees a variety of health and dental plans:
• Health Insurance - NLACRC pays the full cost of coverage for certain Medical plans for employee only. We also provide a generous contribution to additional plans that the employee may select for employee only or employee and dependents costs.
• Dental Insurance – NLACRC pays the full cost of the Dental DMO Plan for employees and eligible dependents. We also offer a Dental PPO plan with a low employee monthly contribution for employees and eligible dependents
• Pre-Tax Flexible Spending Account for eligible health care expenses
• Pre-Tax Dependent Care Flexible Spending Account for eligible dependent care expenses
• No cost Life, Accidental Death & Disability, Long Term Disability Insurance for employees
• No cost Vision plan for employees and eligible dependents
• Retirement plan - NLACRC is a member of CalPERS which is a defined benefit plan that provides a monthly retirement allowance for eligible employees
• NLACRC offers two (2) deferred compensation plans - 457 and 403(b)
• Participate in the Public Service Loan Forgiveness program
• Paid Time Off – Eligible for 3 weeks of accrued vacation in the first year, 8 hours per month sick time, education, wellness, and sabbatical time
• Holidays – NLACRC offers 12 paid holidays throughout the year
• Most positions are offered a hybrid – remote option
Please note that benefit costs are pro-rated for part-time employees. Professional Development Opportunities & Growth NLACRC values the professional development of staff! Many Consumer Services Coordinators gain experience and enter into Supervisor, Manager or Director positions.
Diversity, Equity, and Inclusion At NLACRC, we value and celebrate diversity! In September 2021, NLACRC launched an initiative to enhance and strengthen our commitment to diversity and belonging.
Compensation
This position is exempt.
NLACRC is an equal opportunity employer. Further, NLARC will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
Systems of Care Specialist - Job #946
Remote or Lancaster, CA Job
The Organization
North Los Angeles County Regional Center “NLACRC” is a private, non-profit agency that is contracted with the State of California, Department of Developmental Services, to provide services to individuals with intellectual and developmental disabilities. NLACRC is one of the largest regional centers in California and has proudly served the San Fernando Valley, Santa Clarita Valley, and Antelope Valley since 1974. We serve individuals across the lifespan from infants and toddlers, school age children, transition-age youth, to adults and aging adults.
Supervision
Works under general supervision of the Case Management Director.
The Position and Job Summary
(These are some examples of the types of duties that may be performed.
The information contained in this job description does not include all examples of position functions, responsibilities, skills, knowledge, or abilities required in the position and shall not be construed as a detailed description of all work requirements of the job.
Additional duties may be assigned or added.)
Work collaboratively with our state, county, and local partners to ensure children and youth receive coordinated, timely and trauma-informed care.
Participate in a variety of local and state committees and meetings on behalf of NLACRC in our catchment area (SFV/SCV/AV).
Provide training to both NLACRC staff and system partners on the regional center, specifically our roles and responsibilities, services, as well as AB 2083 implementation.
Assist in the alignment and coordination of services for children and youth served by NLACRC and in the foster care system.
Assist Case Management Service Coordinators and Supervisors in resolving issues that arise in the coordination of services.
Review and provide feedback on how to improve process related to serving children and youth in the foster care system.
Assist in keeping SANDIS/data base current.
Attend all required trainings as required by MOU’s and community system partners.
Establishes, maintains, and promotes positive interpersonal relationships with NLACRC staff and members of the community, including individuals we serve, families, community partners, service providers, and government offices.
Develop and maintain collaborative relationships with community partners.
Other duties as assigned.
Employment Standards
Experience in working with individuals with intellectual and developmental disabilities. Knowledge of the foster care system. Possesses good organizational skills and the ability to communicate clearly, concisely, and effectively verbally and in writing. Works well with others as a contributing team member, as well as working independently, and working under changing priorities, crisis situations, extreme time restraints. Ability to function well in person and virtual meetings in a variety of platforms.
Education & Experience
A BA/BS degree in social services, human services, nursing, or human behavioral science and three (3) years of experience with NLACRC – OR – a Master’s degree in social work, psychology, nursing, rehabilitation counseling and a minimum of 2 years of experience working with developmentally disabled or foster youth
Full use of an automobile, possession of a valid driver’s license, and automobile insurance for the minimum prescribed by law, or ability to provide for independent transportation. Ability to travel catchment wide as assigned or required and other travel may be included.
Skills and Abilities
Must have high level of interpersonal skills to handle sensitive and confidential situations. Position continually requires demonstrated poise, tact, and diplomacy.
Must be able to interact and communicate with individuals at all levels of the organization.
Must have advance knowledge of a variety of computer software applications in word processing, spreadsheets, database, and presentation software (MSWord, Excel, PowerPoint)
Work requires continual attention to detail in composing, typing, and proofing materials, establishing priorities and meeting deadlines. Must be able to work in a fast-paced environment with demonstrated ability to manage multiple competing tasks and demands.
Essential Requirements
A valid California Driver's License and transportation, or acceptable substitute, may be required based on assigned duties.
NLACRC Offers an Excellent Benefits Package
We offer employees a variety of health and dental plans:
Health Insurance - NLACRC pays the full cost of coverage for certain Medical plans for employee only. We also provide a generous contribution to additional plans that the employee may select for employee only or employee and dependents costs.
Dental Insurance – NLACRC pays the full cost of the Dental DMO Plan for employees and eligible dependents. We also offer a Dental PPO plan with a low employee monthly contribution for employees and eligible dependents
Pre-Tax Flexible Spending Account for eligible health care expenses
Pre-Tax Dependent Care Flexible Spending Account for eligible dependent care expenses
No cost Life, Accidental Death & Disability, Long Term Disability Insurance for employees
No cost Vision plan for employees and eligible dependents
Retirement plan - NLACRC is a member of CalPERS which is a defined benefit plan that provides a monthly retirement allowance for eligible employees
NLACRC offers two (2) deferred compensation plans - 457 and 403(b)
Participate in the Public Service Loan Forgiveness program
Paid Time Off – Eligible for 3 weeks of accrued vacation in the first year, 8 hours per month sick time, education, wellness, and sabbatical time
Holidays – NLACRC offers 12 paid holidays throughout the year
Most positions are offered a hybrid – remote option
Please note that benefit costs are pro-rated for part-time employees.
Professional Development Opportunities & Growth
NLACRC values the professional development of staff! Variety of career paths for entry-level management positions for those seeking leadership opportunities in the social services field.
Diversity, Equity, and Inclusion
At NLACRC, we value and celebrate diversity! In September 2021, NLACRC launched an initiative to enhance and strengthen our commitment to diversity and belonging.
Compensation
This position is non-exempt.
NLACRC is an equal opportunity employer. Further, NLACRC will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance
Senior Clinical Psychological Specialist - Job #54
Remote or Los Angeles, CA Job
Job Description
PSYCHOLOGICAL SERVICES SUPERVISOR
The Organization
North Los Angeles County Regional Center “NLACRC” is a private, non-profit agency that is contracted with the State of California, Department of Developmental Services, to provide services to individuals with intellectual and developmental disabilities. NLACRC is one of the largest regional centers in California and has proudly served the San Fernando Valley, Santa Clarita Valley, and Antelope Valley since 1974. We serve individuals across the lifespan from infants and toddlers, school age children, transition-age youth, to adults and aging adults.
Supervision
Receives direction from the Clinical Services Director. Provides supervision to staff Psychologists, intake case managers and associates, and assigned support staff as well as supervision of vendor clinicians who perform psychological and psych-social assessments.
The Position and Job Summary
Ensures successful delivery of clinical and service programs, including diagnostic assessment programs. It includes the following. Assigned duties may vary and other duties may be assigned.
Oversees diagnostic assessment process applicants for services, ensures that statutory requirements for eligibility determination are met. Understands and applies Lanterman Act and Early Start eligibility guidelines. Provides expert testimony in due process cases as relevant to scope of expertise.
Provide psychological assessment or evaluation services to Agency consumers and applicants for services utilizing current assessment instruments and best practices.
Hires and trains and provides oversight to intake and psychological department staff (Chatsworth, AV) and contract clinicians. Assigns work, evaluates results, ensures quality of work, and consults with staff on complex service issues. Ensures that department staff complete work assignments with in program timelines and agency service standards with emphasis on providing professional and quality customer service. Participates and or coordinates interdisciplinary clinical teams, including eligibility team.
Collaboration and outreach with external community and governmental agencies as relevant to scope of expertise.
Provides expert testimony in appeal eligibility cases
Serves on the agency management team, may provide staff support to committees of the Board of Trustees.
Employment Standards
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
Education & Experience
Any combination equivalent to or likely to provide the required knowledge and skills is qualifying. A typical way to obtain the knowledge and skills would be:
Psy.D. or Ph.D. from an APA accredited college or university in psychology, and
Three years of related, professional experience providing testing, diagnostic evaluation, service recommendation, and consultation to people with developmental disabilities, physical disabilities, or emotional disturbances.
At least 3 to 5 years of supervision of non-exempt staff.
Skills and Abilities
Psychodiagnostics evaluations with the developmentally disabled of all ages, DSM IVTR and differential diagnosis, best practice assessment for intellectual disability, autism and autism spectrum disorders, behavioral intervention with the developmentally disabled, laws and ethics governing the practice of psychology, California state laws and regulations regarding eligibility and services for the developmentally disabled
Knowledge of generally accepted accounting principles, procedures and terminology, accounts payable and accounts receivable systems, general ledger systems, and bank reconciliation.
Auditing, training, research and forecasting, data analysis, report preparation and presentation skills.
Ability to operate a computer and enter data accurately.
Advanced Microsoft Excel skills.
Essential Requirements
Valid California Driver’s License and reliable transportation, or acceptable substitute and a current, unrestricted California Psychology License are required.
NLACRC Offers an Excellent Benefits Package
We offer employees a variety of health and dental plans:
Health Insurance - NLACRC pays the full cost of coverage for certain Medical plans for employee only. We also provide a generous contribution to additional plans that the employee may select for employee only or employee and dependents costs.
Dental Insurance – NLACRC pays the full cost of the Dental DMO Plan for employees and eligible dependents. We also offer a Dental PPO plan with a low employee monthly contribution for employees and eligible dependents
Pre-Tax Flexible Spending Account for eligible health care expenses
Pre-Tax Dependent Care Flexible Spending Account for eligible dependent care expenses
No cost Life, Accidental Death & Disability, Long Term Disability Insurance for employees
No cost Vision plan for employees and eligible dependents
Retirement plan - NLACRC is a member of CalPERS which is a defined benefit plan that provides a monthly retirement allowance for eligible employees
NLACRC offers two (2) deferred compensation plans - 457 and 403(b)
Participate in the Public Service Loan Forgiveness program
Paid Time Off – Eligible for 3 weeks of accrued vacation in the first year, 8 hours per month sick time, education, wellness, and sabbatical time
Holidays – NLACRC offers 12 paid holidays throughout the year
Most positions are offered a hybrid – remote option
Please note that benefit costs are pro-rated for part-time employees.
Professional Development Opportunities & Growth
NLACRC values the professional development of staff! Many Consumer Services Coordinators gain experience and enter into Supervisor, Manager or Director positions.
Diversity, Equity, and Inclusion
At NLACRC, we value and celebrate diversity! In September 2021, NLACRC launched an initiative to enhance and strengthen our commitment to diversity and belonging.
Compensation
This position is exempt.
NLACRC is an equal opportunity employer. Further, NLARC will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
Strategic Initiatives Manager
Public Health Solutions Job In New York, NY
Established in 1805, the New York City Department of Health and Mental Hygiene (the NYC Health Department) is the oldest and largest health department in the country. Our mission is to protect and improve the health of all New Yorkers, in service of a vision of a city in which all New Yorkers can realize their full health potential, regardless of who they are, how old they are, where they are from, or where they live.
Our 7,000-plus team members bring extraordinary diversity to the work of public health. True to our value of equity as a foundational element of all our work, and a critical foundation to achieving population health impact in New York City, the NYC Health Department has been a leader in recognizing and dismantling racism’s impacts on the health of New Yorkers and beyond.
Job Description:
The Center for Population Health Data Science (CPHDS)- launched in November of 2023- aims to catalyze critical data modernization work and enable the agency to make progress toward linking public health, healthcare, and social service for timely and effective public action. We are working towards making these data more accessible, timely, equitable, meaningfully usable, and protected – and actively used to protect and promote the health and wellbeing of New Yorkers.
We aim to strengthen agency wide data capabilities by empowering our workforce, enhancing intra- and inter-agency data sharing, and using modern technology to yield trusted and integrated data and insights. A real-time and comprehensive view of city needs is needed to enhance public health actions and improve health outcomes for the most vulnerable New Yorkers.
This position reports to the Chief Population Health and Data Officer and is an exciting opportunity to work with CPHDS leadership to help develop this innovative Center, to be at the forefront of public health data science and informatics, and to work with a dedicated and collaborative team to improve the health of all New Yorkers.
The selected candidate will be an employee of Public Health Solutions, a nonprofit organization which is the fiscal and administrative manager of the grant; work will be supervised by DOHMH. This is a grant-funded position ending in November 2027. This position will be based at the Health Department’s office in Long Island City, NY, with the possibility of hybrid work.
Duties include:
Project management and operational support
Manage daily operations of the executive office, managing schedules, coordinating meetings, preparing agendas and notes, and ensuring efficient workflows
Coordinate with cross-functional teams to ensure milestones and timelines are met across high priority initiatives
Review, edit, compile, track, and report progress on CPHDS goals, indicators, and documents including fiscal year performance measures.
Stakeholder engagement, communication, and collaboration
Provide support to prepare for internal and external stakeholder meetings, including developing presentations and other communication materials
Liaison with senior leaders across the division to facilitate transparency and timely communication
Engage with internal and external stakeholders to gather insights, build relationships, and advance CPHDS goals
Risk management and compliance
Help ensure compliance with organizational, legal, regulatory, and policy requirements
Identify potential risks to organization’s strategy and operations and advising on risk mitigation strategies
Effectively communicate issues and concerns with colleagues and appropriately escalate any concerns
Strategic support with data equity and modernization initiatives
Organizing CPHDS strategic planning and decision-making processes, handling sensitive information with discretion
Analyze internal and external factors affecting CPHDS’ strategic direction and identifying opportunities to advance CPHDS objectives
Research and learn about data and analytics technology trends and equity frameworks to help keep up with advancements and possible applications of new approaches in health IT and public health sectors.
Qualifications:
Bachelor's or Master’s degree, preferably in public health, health information technology, or a related field
Familiarity with data use in healthcare settings with a strong understanding of public health issues and policy implications
Demonstrated experience in managing complex projects, coordinating across diverse teams, and delivering results on time
The ideal candidate for this position must be a proactive and self-motivated individual with the ability to learn quickly, work in teams, and problem solve in a dynamic environment
Salary - $100,000 - $100,000
Skills for success in the role:
Analytical and problem-solving skills with ability to deal with time sensitive requests.
Planning and project management skills with ability to adapt with new information and needs.
Prioritization and time management skills with ability to manage a diverse set of work.
Interpersonal and communications skills with ability to manage working relationships with individuals at all levels.
High degree of self-awareness, humility, and diplomacy.
Interest in emerging data technologies and desire to be on the forefront of integrating these into public health.
Commitment to advancing anti-racism, social justice, and equity and ability to integrate these into other workstreams.
Additional Information:
This is a temporary grant-funded position ending in November 2027, with the possibility of continuation after that.
Preference may be given to individuals residing in New York City (5 boroughs) or surrounding New York State counties.
This individual will be expected to work non-business hours during emergencies.
PHS is proud to be an equal opportunity employer and encourages applications from women, people of color, persons with disabilities, LGBTQIA+ individuals, and veterans.
Monday-Friday
possibility of hybrid work
35 Hours per week
Deputy Director, Information Systems
Public Health Solutions Job In New York, NY
Job Description
Public Health Solutions (PHS) is a 501(c)3 non-profit community-based organization (CBO) that has existed for 70 years to improve health equity and address health-related social needs (HRSN) for historically underserved marginalized communities. As the largest public health nonprofit serving New York City, we improve health outcomes and help communities thrive by providing services directly to vulnerable families, supporting community-based organizations through our long-standing public-private partnerships, and bridging the gap between healthcare and community services. We focus on a wide range of public health issues including food and nutrition, health insurance, maternal and child health, sexual and reproductive health, tobacco control, and HIV/AIDS. Learn more about our work at healthsolutions.org.
PHS administers WholeYouNYC (WYNYC), a coordinated community resource network that builds trustworthy and reliable pathways between healthcare providers, health plans and CBOs providing critical resources in the community that address the social drivers of health. WYNYC brings together over 100 organizations offering various programs – such as food, housing, employment, health insurance, and sexual health services – across all five boroughs. These services and programs make it possible for New Yorkers to live their healthiest lives and ultimately reduce health disparities and advance health equity. To date, our network has already impacted thousands of lives through community partnerships and referrals, generating millions in estimated healthcare savings.
New York State (NYS) recently announced the availability of $500M statewide to support Social Care Network (SCN) lead entities responsible for coordinating social care delivery in various regions across the state. Public Health Solutions (PHS) and our WYNYC network were awarded the role of regional SCN for Brooklyn, Manhattan, and Queens.
This is a grant-funded position ending March 31, 2027.
Position Summary:
We are seeking a highly skilled and experienced Deputy Director of Information Systems to oversee and manage our organization’s IT infrastructure and Help Desk. The ideal candidate will have experience supporting technology and network infrastructure in a secure environment, managing large Meraki networks, and a strong background as a System Administrator in Active Directory (AD), Azure, Windows, Office 365, and Intune.
Specifically, the Deputy Director of Information Systems will:
Oversee the design, implementation, and maintenance of the organization’s IT infrastructure, ensuring security, scalability, and reliability.
Manage and optimize a large-scale Meraki network, ensuring seamless connectivity and performance. System includes 19 physical locations connected via VPN and an Azure and local server environment.
Lead a team of IT professionals, providing guidance, mentorship, and support
Support technology and network infrastructure within a secure environment, ensuring compliance with relevant security standards and frameworks.
Administer and manage systems within AD, Azure, Windows, Office 365, and Intune environments.
Oversee VoIP phone system, configuration and maintenance.
Collaborate with other departments to align IT strategies with organizational goals.
Manage the PHS help desk staff as well as all Help Desk Operation
Qualifications and Experience:
Minimum 5 years of management experience in an IT leadership role.
Experience supporting technology and network infrastructure in a secure environment.
Strong experience with large Meraki network management.
Extensive experience as a System Administrator in AD, Azure, Windows, Office 365, and Intune.
Standard IT certifications (e.g., CompTIA, Microsoft, Cisco) required.
Excellent leadership, communication, and problem-solving skills.
Salary: $130,000 - $130,000.
Benefits:
• Hybrid Work Schedule.
• Generous Paid Time Off and Holidays.
• An attractive and comprehensive benefits package including Medical, Dental and Vision.
• Flexible Spending Accounts and Commuter Benefits.
• Company Paid Life Insurance and Disability Coverage.
• 403(b) + employer matching and discretionary company contributions.
• College Savings Plan.
• Ongoing trainings and continuous opportunities for professional growth and development.
At PHS, we place immense value on diversity within our teams, understanding that varied backgrounds and experiences significantly enhance our community and propel us toward our goals. If you find you don’t have experience in all the areas listed above, we still encourage you to apply and share your background and experiences in your application. We are eager to discover how your unique perspective can bring positive transformations to our team and help advance our mission of creating healthier, more equitable communities.
We look forward to learning more about you!
PHS is proud to be an equal opportunity employer and encourages applications from women, people of color, persons with disabilities, LGBTQIA+ individuals, and veterans.
Monday-Friday 9:00am-5:00pm
35 Hours per week
Temporary Nutritionist
Public Health Solutions Job In New York, NY
Job Description
Health disparities among New Yorkers are large, persistent and increasing. Public Health Solutions (PHS) exists to change that trajectory and support New Yorkers and their families in achieving optimal health and building pathways to reach their potential. As the largest public health nonprofit serving New York City, we improve health outcomes and help communities thrive by providing services directly to low-income families, supporting community-based organizations through our long-standing public-private partnerships, and bridging the gap between healthcare and community services. We focus on a wide range of public health issues including food and nutrition, health insurance, maternal and child health, sexual and reproductive health, tobacco control, and HIV/AIDS. Learn more about our work at healthsolutions.org.
Program Description:
PHS’ Community Health and Nutrition Access Program helps New York residents obtain free or low-cost health insurance coverage, apply for the Supplemental Nutrition Assistance Program (SNAP, also known as Food Stamps), and through our WIC program, provides nutrition education sessions led by WIC nutritionists on healthy eating and physical activity, breastfeeding support, and eWIC cards to purchase nutritious foods. Our staff members are culturally and linguistically competent and identify with the communities they serve. They help clients navigate through what can be a complicated and confusing application process, step by step. Each year, we help over 22,000 people apply for or renew free or low-cost health insurance coverage, 14,000 people to apply for SNAP, and 35,000 eligible pregnant and nursing women and children up to five years of age to enroll in the New York State WIC (Women Infants and Children) Program.
Summary of Position:
Under direct supervision of the Center Manager, the Qualified Nutritionist is responsible for the assessment of the WIC eligibility of applicants, direct implementation of nutrition education components, participant-centered nutrition services and support to WIC clients.
Specifically, the Nutritionist:
Verifies and documents eligibility of WIC participants to enroll eligible applicants.
Participates in the administration of the WIC program and evaluation of documents.
Provides individual and facilitated group discussion using the Participant Centered Nutrition Education (PCNE) technique.
Ensures relevant and current information transfer regarding pregnancy, nutrition, and/or health concerns.
Assists in evaluating and developing literature, posters, videos and DVDs.
Conducts Participant Centered Nutrition Assessment (PCNA) to motivate WIC participants and help improve their health and nutrition status.
Performs client anthropometric and hematological measurements on site to prevent delay in benefits between physician visits.
Undergoes annual anthropometric and hematological training on site.
Participates in all other activities that contribute to the efficient operation of the WIC Center.
Ability to travel and work at other WIC centers in Queens, Brooklyn, and the Bronx.
Attends all mandatory trainings and meetings.
Participates in program outreach to Local Organizations and Community Partners (Subject to travel).
Qualification and Requirements:
B.S. or B.A. in Food and Nutrition, including at least 18 semester credits in nutrition.
Two years of professional experience in nutrition.
Registered Dietitian preferred but not required: Completion of an approved hospital dietetic internship which satisfies requirements for Registered Dietitian (The Academy of Nutrition and Dietetics) or RD eligible and NY State certification.
A satisfactory equivalent combination of education and experience.
Familiarity with computers and basic word processing, and good data entry skills.
Bilingual preferred.
Customer service experience preferred
Possess strong communication skills (listening, written, oral, and public speaking)
Dedicated to helping improve the lives of disenfranchised and marginalized communities.
Excellent team player with the ability to be flexible and work collaboratively and respectfully.
Ability to embrace diversity; Possesses people and cultural competency skills.
Work collaboratively both internally and externally and engage in consensus-based decision making.
Must be reliable and very organized with strong time management.
Must be detail-oriented and able to work independently.
Able to assist with receiving, sorting and storing inventory.
Salary: $46,750.00-$49,500.00
At PHS, we place immense value on diversity within our teams, understanding that varied backgrounds and experiences significantly enhance our community and propel us toward our goals. If you find you don’t have experience in all the areas listed above, we still encourage you to apply and share your background and experiences in your application. We are eager to discover how your unique perspective can bring positive transformations to our team and help advance our mission of creating healthier, more equitable communities. We look forward to learning more about you.
PHS is proud to be an equal opportunity employer and encourages applications from women, people of color, persons with disabilities, LGBTQIA+ individuals, and veterans.
Monday 10:30am - 6:00pm
Tuesday - Friday 8:30am - 4:00pm
35 Hours per week
Administrative Systems Developer
Public Health Solutions Job In New York, NY
Job Description
With an annual budget of $2.3 billion and more than 7,000 employees throughout the five boroughs, the New York City Department of Health and Mental Hygiene (NYC DOHMH) is one of the largest public health agencies in the world, serving 8 million New Yorkers from diverse ethnic and cultural backgrounds. We're tackling a broad range of public health issues with innovative policies and programs and getting exceptional results, but our work is never finished. The breadth of our innovative programs provides the widest range of choices for every member of our team.
Program Description:
The Center for Population Health Data Science (CPHDS)- launched in November of 2023- aims to catalyze critical data modernization work and enable the agency to make progress toward linking public health, healthcare, and social service for timely and effective public action. We are working towards making this data more accessible, timely, equitable, meaningfully usable, and protected – and actively used to protect and promote the health and wellbeing of New Yorkers. We aim to strengthen agency wide data capabilities by empowering our workforce, enhancing intra- and inter-agency data sharing, and using modern technology to yield trusted and integrated data and insights. A real-time and comprehensive view of city needs is needed to enhance public health actions and improve health outcomes for the most vulnerable New Yorkers.
To support the Center's mission, the Bureau of Administration (ADM) in CPHDS provides administrative support to all programs and center staff. This includes the appropriate allocation and efficient spend down of city tax levy and grant funds; planning and managing program services procured through contracts and purchase orders including supplies, equipment, and services; managing all personnel activities including recruitment, labor relations, payroll and leave requests; administrative reporting, office support and facility maintenance of 3 office sites. The Bureau of Administration has an opening for an Administrative Systems Developer.
Duties:
Conduct analysis of administrative processes and identify key areas for improvement. Develop and implement process improvement plans using automation and internal systems.
Collaborate with CPHDS programs to assess needs and propose plans to implement changes. Perform ongoing monitoring to ensure process improvements are sustained. Create process documentation and train staff on new processes.
Provide ongoing support and management of CPHDS Administration’s internal, web-based service request tracking application that will allow staff to submit direct requests for goods and services. Follow up with division administration staff to ensure requested are closed out in a timely and efficient manner.
Implement and manage the internal inventory system to ensure proper tracking, distribution, and maintenance of office supplies. Count materials, equipment, merchandise, or supplies in stock and enter in the database on a quarterly basis. Create and disseminate inventory reports and other ad-hoc reports as requested.
Assist with the technical support, testing and troubleshooting on all internal systems as scheduled and as requested. Track all technical issues reported by users and report to Administrative Data Operations Manager. Provide weekly status report to Admin Service Manager and assist with the preparation of monthly performance reports for division stakeholders.
Assist database manager with maintaining the integrity of data in the tracking system backend data tables and consistently updated with real-time data from DOHMH systems (i.e., EDB, PECOS).
Retrieve reports from a variety of DOHMH internal systems, such as PECOS and OES, as scheduled by data manager. Enter updated data into internal database for proper tracking and archiving.
Ensure data is archived according to designated schedule set by Data Manager. Manage regular data quality checks to assess quality of data collection and application activity.
Write and maintain user manuals and/or how-to guides for all data tracking system that will easily communicate instructions to users and technical information to administrators. Train staff on system features as needed.
Serve as the secondary liaison with DIITT for agency wide application rollouts & upgrades. Submit and track all requests for equipment into the IT purchase request system and manage all requests. Submit and manage all encumbrances related to IT contracts.
Serve as IT Purchase liaison coordinating the submission of all Center requests to IT, tracking the purchase and distribution of new equipment across programs, working with DIITT or external vendor to ensure timely and accurate completion of work, advise Supervisor if deliverable may not be met as originally outlined in the work order, and assist Center senior staff with equipment operation upon request.
Manage updates for Admin SharePoint pages and ensure information is maintained and current. Maintain dashboards for real‐time reporting to AC’s and unit directors. Ensure AC Collaboration site is regularly maintained and updated with current information Collaborate with Center experts to ensure the best format/layout.
Prepare monthly Admin Review Meeting agendas and other pertinent materials for Senior Management such as staff leave and lateness reports. Ensure reports are visible and information is clear. Enhance the meeting agenda by providing additional statistical data (i.e., month-to-month attrition rates, month-to-month liquidation changes etc.).
Conduct high-level research to enhance technical knowledge of database systems including storage and data collection techniques, data structures, and schema language(s) and communicate best practices to the Data Manager.
Serve as back-up to Data Operations Manager on all data management & IT related activities.
Qualifications:
At least 2 years of experience working in human resource administration or other personnel services environments.
Advanced skills in Microsoft Office applications including excel.
Outstanding interpersonal and communication skills; and the ability to interact effectively with staff and management.
Excellent writing and strong organizational skills.
Ability to deal with high stress situations.
Excellent problem solving skills.
Benefits:
Compressed Work Schedule.
Generous Paid Time Off and Holidays.
An attractive and comprehensive benefits package including Medical, Dental and Vision.
Flexible Spending Accounts and Commuter Benefits.
Company Paid Life Insurance and Disability Coverage.
403 (b) + employer matching and discretionary company contributions.
College Savings Plan.
Ongoing trainings and continuous opportunities for professional growth and development.
At PHS, we place immense value on diversity within our teams, understanding that varied backgrounds and experiences significantly enhance our community and propel us toward our goals. If you find you don’t have experience in all the areas listed above, we still encourage you to apply and share your background and experiences in your application. We are eager to discover how your unique perspective can bring positive transformations to our team and help advance our mission of creating healthier, more equitable communities. We look forward to learning more about you.
PHS is proud to be an equal opportunity employer and encourages applications from women, people of color, persons with disabilities, LGBTQIA + individuals, and veterans.
Program Assistant - MCH
Public Health Solutions Job In New York, NY
Job Description
Health disparities among New Yorkers are large, persistent, and increasing. Public Health Solutions (PHS) exists to change that trajectory and support New Yorkers and their families in achieving optimal health and building pathways to reach their potential. As the largest public health nonprofit serving New York City, we improve health outcomes and help communities thrive by providing services directly to low-income families, supporting community-based organizations through our long-standing public-private partnerships, and bridging the gap between healthcare and community services. We focus on a wide range of public health issues including food and nutrition, health insurance, maternal and child health, sexual and reproductive health, tobacco control, and HIV/AIDS. Learn more about our work at healthsolutions.org.
Program Description:
Queens Global Families (QGF), the Queens County Perinatal and Infant Community Health Collaborative (PICHC), is an initiative designed to improve maternal and infant health in the borough of Queens and to strengthen the network of health and social service providers in the area who support pregnant and parenting families. The PICHC program works with families to identify needs and goals, provide health education and support, and refer them to additional community resources, as well as provide opportunities for health, wellness, and community building through a Stress-Free Zone approach.
Summary of Position:
The Program Assistant will provide support to the Senior Program Manager, Supervisor, and Community Health Workers to ensure that the Queens Global Families (QGF) program is effective and efficient. They will communicate with and support community members to connect to services and will represent the QGF program during outreach and community engagement activities. The Program Assistant will support administrative and office functions for the program and will collaborate with other Public Health Solutions units to conduct QGF business.
Specifically, the Program Assistant will:
Communication: Answering phones and emails, communicating between participants, Community Health Workers, Supervisor and Sr. Program Manager.
Following up on tasks such as making copies of program documents. Scanning of necessary material to support the CHWs.
Managing and ensuring the outreach material is ready for outreach and supporting outreach.
Scheduling: Creating and updating flyers, calendars for groups etc.
Documentation: Processing requisitions and assisting with orders for all groups and events.
Following up on all orders received and tracking and organizing of all items received.
Assisting with Unite Us Referrals, accepting and closing referrals in Unite Us.
Managing Trackers: Metro cards, Incentive card trackers and other such trackers.
Creating registration forms for groups and event
Planning, organizing and supporting QGF Supervisor for all QGF groups : Fatherhood group, Entre Nosotras, Wellness group, Hola Bebe, Baby Basics, Circulo and events such as Breastfeeding event, Back to School, Mother’s day and the End of Year event.
Assisting with distribution of cribs, diaper bank and other PHS activities.
Sending reminder texts to clients for events and groups.
Other tasks as assigned.
Qualification and Requirements:
Bilingual (English/Spanish).
High school diploma or GED. Associates degree preferred.
2+ years Program Assistant experience or comparable experience.
Computer skills
Salary: $40,000-$45,000.00
Benefits:
Hybrid Work Schedule.
Generous Paid Time Off and Holidays.
An attractive and comprehensive benefits package including Medical, Dental and Vision.
Flexible Spending Accounts and Commuter Benefits.
Company Paid Life Insurance and Disability Coverage.
403 (b) + employer matching and discretionary company contributions.
College Savings Plan.
Ongoing trainings and continuous opportunities for professional growth and development.
At PHS, we place immense value on diversity within our teams, understanding that varied backgrounds and experiences significantly enhance our community and propel us toward our goals. If you find you don’t have experience in all the areas listed above, we still encourage you to apply and share your background and experiences in your application. We are eager to discover how your unique perspective can bring positive transformations to our team and help advance our mission of creating healthier, more equitable communities. We look forward to learning more about you.
PHS is proud to be an equal opportunity employer and encourages applications from women, people of color, persons with disabilities, LGBTQIA+ individuals, and veterans.
Monday-Friday 9:00am-5:00pm
35 hours per week
Healthy NYC Deputy Panel Manager
Public Health Solutions Job In New York, NY
With an annual budget of $2.3 billion and more than 7,000 employees throughout the five boroughs, the New York City Department of Health and Mental Hygiene (NYC DOHMH) is one of the largest public health agencies in the world, serving 8 million New Yorkers from diverse ethnic and cultural backgrounds. We're tackling a broad range of public health issues with innovative policies and programs and getting exceptional results, but our work is never finished. The breadth of our innovative programs provides the widest range of choices for every member of our team.
With grant funds from the Centers for Disease Control and Prevention (CDC), DOHMH is undertaking a new initiative that will meet critical infrastructure needs and make possible strategic investments that will have lasting effects on public health. Investments and improvements through this initiative will help modernize DOHMH’s foundational capabilities and data infrastructure, enabling it to partner in complex health and health care environments and, in turn, support better public health outcomes, including COVID-19. This initiative supports larger efforts to rebalance investments in public health and more equitably serve communities and populations.
The selected candidate will be an employee of Public Health Solutions, a nonprofit organization which is the fiscal and administrative manager of the grant but will work be supervised by DOHMH. This is a grant-funded position ending in November 2027. This position will be based at the Health Department’s office in Long Island City, NY, with the possibility of hybrid work.
This position will be within DOHMH’s Division of Epidemiology, Special Projects Group, and reporting to the Healthy NYC Panel Manager. The Division of Epidemiology collects and analyzes data and communicates findings to monitor and improve the health of New Yorkers, and to inform decision making both within and outside of DOHMH.
Job description:
The Deputy Panel Manager will oversee survey phone operations, participant relations and gift card purchase, distribution and tracking. This Deputy Panel Manager will supervise two Panel Manager Coordinators, who are responsible for conducting survey interviews by phone and providing support to participants, and a Panel Administrator, who tracks and send gift cards, as well as indirect supervision of about 10 other staff conducting phone interviews on behalf of Healthy NYC. The ideal candidate will have experience with survey research, be organized and detail-oriented, and possess excellent interpersonal skills.
Duties:
The Deputy Panel Manager will:
Supervise the phone survey operations and oversee response to participant concerns.
Track participant interactions and ensure prompt and high-quality response.
Oversee management and fulfillment of gift cards.
Update training materials for phone interviewers as needed.
Train and supervise staff, including student interns and temporary staff who help with calls and gift card during busy periods.
Manage phone interviewer shift schedules to ensure adequate coverage.
Resolve escalated participant concerns.
Track and summarize calls, withdrawals and other outcomes in Excel or similar software and present these to study leadership.
Lead QC and interviewer survey trainings and document feedback.
Develop protocols and IRB approved scripts for interviewers.
Promote staff development
Promote health equity
Qualifications:
MPH/MS degree from an accredited college or university and a minimum of three years of experience directly related to the duties and responsibilities specified above.
Experience interacting with the survey or research study participants.
The ideal candidate for this position must be a pro-active and self-motivated individual with the ability to work in teams and in a highly dynamic environment with multiple stakeholders and timelines.
Salary - $85,000 - $85,000
Additional Desired Qualities
Highly motivated, with an aptitude for problem-solving.
Ability to work under pressure.
Detail-oriented and can follow study protocols.
Dedication to protecting the confidentiality of participants’ data.
Ability to work independently and follow through on assignments with minimal direction.
Strong interpersonal skills and experience working collaboratively with large groups.
Strong written and verbal communication skills.
Ability to prioritize and work in fast-paced environment with hard deadlines.
Fluency in Microsoft Word, Excel, Outlook, and PowerPoint.
Additional Information:
This is a temporary grant-funded position ending in November 2027.
This individual must reside in the tri-state area (NY, NJ, CT) by their confirmed start date.
Preference may be given to individuals residing in New York City (5 boroughs) or surrounding New York State counties.
This individual will be expected to work non-business hours during emergencies.
Required Documents:
Resume
Cover Letter
PHS is proud to be an equal opportunity employer and encourages applications from women, people of color, persons with disabilities, LGBTQIA+ individuals, and veterans.
At PHS, we place immense value on diversity within our teams, understanding that varied backgrounds and experiences significantly enhance our community and propel us toward our goals. If you find you don’t have experience in all the areas listed above, we still encourage you to apply and share your background and experiences in your application. We are eager to discover how your unique perspective can bring positive transformations to our team and help advance our mission of creating healthier, more equitable communities. We look forward to learning more about you!
Floater Specialist - Bilingual (SP) - Job #564
Remote or Los Angeles, CA Job
Job Description
Consumer Services Coordinator Specialist – FLOATER - SP
The Organization
North Los Angeles County Regional Center “NLACRC” is a private, non-profit agency that is contracted with the State of California, Department of Developmental Services, to provide services to individuals with intellectual and developmental disabilities. NLACRC is one of the largest regional centers in California and has proudly served the San Fernando Valley, Santa Clarita Valley, and Antelope Valley since 1974. We serve individuals across the lifespan from infants and toddlers, school age children, transition-age youth, to adults and aging adults.
Supervision
Receives general supervision from the Branch Supervisor in the branch offices, and to the Consumer Services Supervisor in the main office. CSC Specialist - Floater will report to a Director in the absence of a Branch Supervisor or Consumer Services Manager.
The Position and Job Summary
Specialist position that will perform a breadth of functions that supports case management. Provides information, advocacy, and service arrangement for consumers and families on uncovered caseload(s).
It includes the following. Assigned duties may vary and other duties may be assigned.
Initiates and responds to consumer, family, service provider, and outside agency communications on topics including service eligibility, regional center service standards, regional center methods, generic agency programs and methods, and problem resolution. Provides information through a variety of methods including telephonic and electronic mail.
Conducts individual program planning, including annual and quarterly review meetings, in collaboration with consumers and where appropriate families and service providers, and completes corresponding reports.
Conducts individual family service planning, including initial, semi-annual, annual, transition and periodic reviews, with consumers and parents, foster parents, and guardians.
Generates referrals and Purchase of Service Authorizations, Change in Authorizations and Purchase of Service Terminations, as needed.
Provides advocacy assistance as needed.
Provides information regarding available resources and services to consumers and their families, and care providers.
Documents all case management activity performed in the consumer’s interdisciplinary notes in accordance with Title 19.
Maintains case management documents in the consumer record.
Maintains Community Resource Database.
Reviews Incoming Case Transfers (e.g., review of exceptional funding authorizations and exceptional living arrangements with transfer cases).
Review of Outgoing Case Transfers (e.g., ensure funding is terminated appropriately).
Review of Notice of Actions.
Training and Mentoring of New Staff.
Participation in Diversity and Inclusion Projects, Community Outreach, Statewide Placements, and Special Projects/Committees.
Performs other related duties as required or assigned, such as providing backup to the Officer of the Day duties.
Employment Standards
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
Education/Experience
Bachelor Degree in social work, psychology, human development, sociology, public health nursing or a related field and at least two years of Regional Center preferred experience as a service coordinator. A Master’s Degree in a related field is preferred.
Skills and Abilities
Developmental or related disabilities, social service provision. Assessment, program planning, customer service, strong organization and paperwork management, strong verbal and written communication, and ability to communicate complex material, computer usage. Must work successfully with people from a variety of cultures.
Essential Requirements
Valid California Driver’s License and reliable transportation, or acceptable substitute, required. Bilingual Spanish/English may be required.
NLACRC Offers an Excellent Benefits Package
We offer employees a variety of health and dental plans:
Health Insurance - NLACRC pays the full cost of coverage for certain Medical plans for employee only. We also provide a generous contribution to additional plans that the employee may select for employee only or employee and dependents costs.
Dental Insurance – NLACRC pays the full cost of the Dental DMO Plan for employees and eligible dependents. We also offer a Dental PPO plan with a low employee monthly contribution for employees and eligible dependents
Pre-Tax Flexible Spending Account for eligible health care expenses
Pre-Tax Dependent Care Flexible Spending Account for eligible dependent care expenses
No cost Life, Accidental Death & Disability, Long Term Disability Insurance for employees
No cost Vision plan for employees and eligible dependents
Retirement plan - NLACRC is a member of CalPERS which is a defined benefit plan that provides a monthly retirement allowance for eligible employees
NLACRC offers two (2) deferred compensation plans - 457 and 403(b)
Participate in the Public Service Loan Forgiveness program
Paid Time Off – Eligible for 3 weeks of accrued vacation in the first year, 8 hours per month sick time, education, wellness, and sabbatical time
Holidays – NLACRC offers 12 paid holidays throughout the year
Most positions are offered a hybrid – remote option
Please note that benefit costs are pro-rated for part-time employees.
Professional Development Opportunities & Growth
NLACRC values the professional development of staff! Variety of career paths for entry-level management positions for those seeking leadership opportunities in the social services field.
Diversity, Equity, and Inclusion
At NLACRC, we value and celebrate diversity! In September 2021, NLACRC launched an initiative to enhance and strengthen our commitment to diversity and belonging.
Compensation
This position is a non - exempt.
NLACRC is an equal opportunity employer. Further, NLACRC will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
Public Health Data Analyst
Public Health Solutions Job In New York
Company overview : With an annual budget of $2.3 billion and more than 7,000 employees throughout the five boroughs, the New York City Department of Health and Mental Hygiene (NYC DOHMH) is one of the largest public health agencies in the world, serving 8 million New Yorkers from diverse ethnic and cultural backgrounds. We're tackling a broad range of public health issues with innovative policies and programs and getting exceptional results, but our work is never finished. The breadth of our innovative programs provides the widest range of choices for every member of our team.With grant funds from the Centers for Disease Control and Prevention (CDC), DOHMH is undertaking a new initiative that will meet critical infrastructure needs and make possible strategic investments that will have lasting effects on public health. Investments and improvements through this initiative will help modernize DOHMH's foundational capabilities and data infrastructure, enabling it to partner in complex health and health care environments and, in turn, support better public health outcomes, including COVID-19. This initiative supports larger efforts to rebalance investments in public health and more equitably serve communities and populations.The selected candidate will be an employee of Public Health Solutions, a nonprofit organization which is the fiscal and administrative manager of the grant but will work be supervised by DOHMH. This is a grant-funded position ending in November 2027.
Program description:
The New York City Department of Health and Mental Hygiene (DOHMH)'s Office of Emergency Preparedness and Response (OEPR) was created to promote DOHMH's and NYC's ability to prevent, prepare for, respond to, and recover from health emergencies. OEPR is responsible for coordinating agency-wide emergency preparedness planning, exercises and training, evaluation of incident response and exercise performance as well as coordinating with community stakeholders and city, state, and federal partners on public health emergency planning and response.
Summary of position:
DOHMH has an opening for a Public Health Data Analyst. Reporting to the Director of Data & Analytics, this position is in the Bureau of Emergency Field Response (BEFO). The selected candidate will assist with ongoing analyses and the development of the technological infrastructure for future public health emergencies using lessons learned in the COVID-19 response.
Duties:
Key responsibilities include:
· Assist with and conducts research and analysis using a variety of quantitative methods across the Bureau including working with the Planning and Training, Operations, Logistics, and Exercises, and Medical Reserve Corps-Emergency Staffing Units.
· Collaborate with internal and external stakeholders to develop, document and maintain policies, procedures, systems, and applications to support citywide health emergency field operations
· Assist teams from across the Health Department and City on ways to best leverage, utilize, and even establish standards on the use and application of data, data formats, and data analytical tools across projects.
· Manage large datasets within SQL Server Database across multiple servers.
· Assist in the development of planning documents and targeted reports, dashboards, and data visualization models that surface key information about citywide health emergency field operations data.
· Assist with the conduct of trainings, including facilitating training modules and reviewing training curriculum.
· Participate in the development and implementation of exercises and drills.
· Serve as a key member of the NYC DOHMH Incident Command System (ICS) during emergency responses.
Qualifications:
· A baccalaureate degree from an accredited college or university with a specialization in an appropriate field of physical, biological, environmental or social science or in public health.
· Previous experience working in one or more of the following areas: data analytics, emergency preparedness planning/management, public health, geographic information systems (GIS), or related specialized area for at least one year.
· Capacity and willingness to learn Microsoft SQL Server Management Studio, Esri/ArcGIS Online software, and data visualization software.
· The ideal candidate for this position must be a pro-active and self-motivated individual with the ability to work in teams and in a highly dynamic environment with multiple stakeholders and timelines.
· Salary - $72,000 -$72,000
Additional Desired Qualities:
· Experience with data collection, analysis and visualization.
· Experience with writing and maintaining technical documentation, including procedure guides and data dictionaries.
· Excellent communication (verbal & written) and interpersonal skills.
· Strong analytical skills and ability to manage and report complex information.
· Experience working with the public health sector and coordinating projects involving multiple stakeholders.
· Ability to prioritize and work in fast-paced environment with hard deadlines.
Additional Information:
· This is a temporary grant-funded position ending in November 2027.
· This individual must reside in the tri-state area (NY, NJ, CT) by their confirmed start date.
· Preference may be given to individuals residing in New York City (5 boroughs) or surrounding New York State counties.
PHS is proud to be an equal opportunity employer and encourages applications from women, people of color, persons with disabilities, LGBTQIA+ individuals, and veterans.
Deputy Press Secretary
Public Health Solutions Job In New York
With an annual budget of $2.3 billion and more than 7,000 employees throughout the five boroughs, the New York City Department of Health and Mental Hygiene (NYC DOHMH) is one of the largest public health agencies in the world, serving 8 million New Yorkers from diverse ethnic and cultural backgrounds. We're tackling a broad range of public health issues with innovative policies and programs and getting exceptional results, but our work is never finished. The breadth of our innovative programs provides the widest range of choices for every member of our team.
With grant funds from the Centers for Disease Control and Prevention (CDC), DOHMH is undertaking a new initiative that will meet critical infrastructure needs and make possible strategic investments that will have lasting effects on public health. Investments and improvements through this initiative will help modernize DOHMH's foundational capabilities and data infrastructure, enabling it to partner in complex health and health care environments and, in turn, support better public health outcomes, including COVID-19. This initiative supports larger efforts to rebalance investments in public health and more equitably serve communities and populations.
The selected candidate will be an employee of Public Health Solutions, a nonprofit organization which is the fiscal and administrative manager of the grant but will work be supervised by DOHMH. This is a grant-funded position ending in November 2027.
The Office of External Affairs oversees many of the agency's most critical interactions with the public, from raising awareness and promoting healthy behaviors to advancing policies and responding to health emergencies. The office serves as the agency's in-house publisher, advertiser and marketer of trendsetting, culturally responsive campaigns, and initiatives, maintains a strong digital presence, and oversees press relations and government affairs. Under the guidance and direction of the Press Secretary, the Deputy Press Secretary will establish collaborative working relationships with other city agencies and New York City communities to develop proactive strategies that closely align with the agency's initiatives and announcements of major public health campaigns. The Deputy Press Secretary will remain abreast of current public health issues and brief senior staff accordingly.
Job description:
The Deputy Press Secretary will report to the Press Secretary, and work closely with the Communications team, Government Affairs team, and the Office of the Commissioner to plan and execute speaking events and media interviews. They will also manage a person responsible for research, logistics and drafting, as necessary.
Duties:
The Deputy Press Secretary's responsibilities will be as follows:
Provide ideas and advice to senior staff, in the event of press interviews outside the office in the five boroughs and attend community meetings where press may be in attendance.
Coordinate the planning of community events and press activities, including press conferences, high-profile interviews, and town-hall meetings with city hall and constituents.
Conduct internal research on public health initiatives as needed and collaborate with community-based organizations and city agencies to develop and implement media, communications, and public relations strategies.
Develop a targeted press outreach plan for specific and community audiences.
Stay current with all local media outlets and newspapers, including community papers and those targeting at risk and vulnerable populations.
Advise the Commissioner on communications strategy, and work directly with him to generate ideas, shape arguments, craft language, and refine his delivery.
Proactively seek out opportunities to amplify the Commissioner's message, including but not limited to speaking engagements, events, partnerships, and bylines as part of the Department's overall communications strategy.
Maintain high quality, professional standards for all press responses, ensure response are in agreement with agency standards for professionalism and accuracy.
Qualifications:
A Baccalaureate degree from an accredited college with 24 credits in English, journalism or public relations, plus five (5) years of full-time paid experience in public relations, journalism or advertising, including two (2) years in an administrative, supervisory or consultative capacity; or
A combination of education and/or experience which is equivalent to "1" above. Graduate study in English, journalism, or public relations may be substituted for up to one year of required experience. However, all candidates must have at least two (2) years of administrative, supervisory, or consultative experience in public relations, journalism or advertising.
Salary - $95,000 - $95,000
Additional Desired Qualities:
Be an innovative thinker and excellent writer with a track record for interpreting complex policy ideas and strategies into motivating, persuasive language.
Excellent judgment, editing, writing and interpersonal skills
Must work well independently and as a team member
Ability to handle multiple deadlines in a fast-paced and quickly changing environment
Prior government experience, a plus
Proficiency in languages other than English, a plus
Must be available to work after hours, weekend and during emergencies as needed and participate.
Ability to prioritize and execute multiple projects on tight deadlines.
Contribute thoughtfully and respectfully to strategic discussions, often in rapidly evolving situations.
Edit others' work to ensure quality and message consistency.
Additional Information:
This is a temporary grant-funded position ending in November 2027.
This individual must reside in the tri-state area (NY, NJ, CT) by their confirmed start date.
Preference may be given to individuals residing in New York City (5 boroughs) or surrounding New York State counties.
This individual will be expected to work non-business hours during emergencies.
PHS is proud to be an equal opportunity employer and encourages applications from women, people of color, persons with disabilities, LGBTQIA+ individuals, and veterans.