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Public relations and communications director skills for your resume and career

Updated January 8, 2025
4 min read
Quoted experts
Heidi Mau Ph.D.,
Clarke Caywood
Below we've compiled a list of the most critical public relations and communications director skills. We ranked the top skills for public relations and communications directors based on the percentage of resumes they appeared on. For example, 16.8% of public relations and communications director resumes contained press releases as a skill. Continue reading to find out what skills a public relations and communications director needs to be successful in the workplace.

15 public relations and communications director skills for your resume and career

1. Press Releases

Here's how public relations and communications directors use press releases:
  • Typed and distributed professional press releases based on content created by public relations specialists.
  • Lead all functions of the public relations department including press releases, editorial submissions, media relations research and analysis.

2. Crisis Communications

Crisis communication refers to the communication systems, protocols, and technologies in place that enables an organization to effectively communicate both internally and externally during any major critics or threat faced by the business. Crisis can include major natural disasters, cyber-attacks, product failures, corporate mistakes, PR incidents, reputation crisis, and so on. Crisis communication is critical for reducing the impact of the crisis on the company's operations and public image.

Here's how public relations and communications directors use crisis communications:
  • Developed the company's first crisis communications plan, convincing executive management of its importance and subsequently serving as initial point-of-contact.
  • Revised strategic public relations plan and crisis communications plan for university's crisis intervention plan.

3. External Communications

External communications refer to the exchange of information between the organization one is working with and another organization.

Here's how public relations and communications directors use external communications:
  • Manage budget and allocation of resources for internal and external communications initiatives across the firm.
  • Manage all external communications, including Heart magazine, a twice-yearly mission publication.

4. Community Relations

Community Relations refers to the relationship-building strategies companies use with surrounding communities. These relationships are often mutually-beneficial, where a company will support local organizations and communities and receive a stronger customer basis. This differs from public relations, as the focus of community relations is building relationships and goodwill within a community rather than presenting a company's work to the public.

Here's how public relations and communications directors use community relations:
  • Conceived and executed social media/community relations campaign for amateur soccer organization with five teams along Colorado's Front Range.
  • Developed and co-managed cause marketing and community relations programs to enhance national marketing strategy and division objectives.

5. Strategic Communications

Strategic communication is the conscious use of communication by an organization to fulfill its mission. It is a prerequisite and a tool for effective policymaking and public participation that facilitates the exchange of information and establishes consensus amongst different points of view and interests.

Here's how public relations and communications directors use strategic communications:
  • Provided strategic communications and public relations counsel to CEO and executive leadership.
  • Handle the entire spectrum of strategic communications.

6. Communications Plan

Here's how public relations and communications directors use communications plan:
  • Served as organization's Public Information Officer by maintaining regular internal communications, and emergency communications planning.
  • Develop and implement an annual comprehensive communications plan that is directly tied to site performance, strategic initiatives and brand building.

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7. Website Content

Here's how public relations and communications directors use website content:
  • Improved website content, design, navigation, and interactive capabilities.
  • Managed public relations, member communications, patient education website content development, publication/directory ad sales and book publishing.

8. Crisis Management

Here's how public relations and communications directors use crisis management:
  • Managed and supervised external PR agencies for promotional campaigns and crisis management issues.
  • Train staff and volunteers on sound communication practices, crisis management, and public speaking.

9. Corporate Communications

Corporate communication is a way for a company or a business to communicate and interact with their clients, whether external or internal. They usually work as investors, government agencies, employees, the media sector, employees, and the public. It is written reports, advertisements, promotional materials, press releases, interviews, and meetings.

Here's how public relations and communications directors use corporate communications:
  • Conceptualized and integrated all organization s achievements and developed a powerful marketable product, through innovative Corporate Communications strategies.
  • Conducted ongoing evaluations of PRI's strategic corporate communications and program publicity plans.

10. Brand Awareness

Here's how public relations and communications directors use brand awareness:
  • Position Description: Implement public relations programs to introduce brand awareness of corporate divisions.
  • Created key messaging and marketing materials to raise brand awareness.

11. Graphic Design

Graphic design is the art of making visual content to communicate messages. Designers apply different page layout methods and visual hierarchy by using letters and pictures to meet the need of end-users. Most companies use graphic design to sell their product or services and to convey complicated information by using infographics.

Here's how public relations and communications directors use graphic design:
  • Teamed with graphic designer to create visually-appealing pieces that connected with audience.
  • Supervised graphic designer and communications volunteers; collaborated with program coordinators to promote events, performances and fine arts instruction opportunities.

12. Public Speaking

Public Speaking or oration, as it is sometimes known, is the act of any one person speaking live in front of an audience. Although in the past the audience was only a physical one, nowadays oration might be done on an online video call, at a digital conference, at an online class, or elsewhere. The art of public speaking is very old, drawing its first established roots from Ancient Greece and likely from before, too. It is an important skill and asset in many industries.

Here's how public relations and communications directors use public speaking:
  • Produced public speaking addresses to promote awareness, increase donations and ensure successful events.
  • Improved business writing, presentation and public speaking skills of senior leadership team by developing and implementing executive communication program.

13. Community Outreach

Here's how public relations and communications directors use community outreach:
  • Improved community outreach efforts by attending chamber meetings in coverage area.
  • Developed marketing messages and community outreach messages to generate publicity.

14. ROI

Here's how public relations and communications directors use roi:
  • Produced 136:1 ROI in PR value for clients during same period.
  • Delivered a consistently positive ROI using extensive data mining and customer analysis information to determine product timing and placement.

15. Press Materials

Here's how public relations and communications directors use press materials:
  • Generated strong media coverage by distributing effective press materials and organizing interviews.
  • Distributed and managed development of press materials with positive results for the organization.
top-skills

What skills help Public Relations And Communications Directors find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on public relations and communications director resumes?

Heidi Mau Ph.D.Heidi Mau Ph.D. LinkedIn profile

Assistant Professor, Albright College

Skills particular to industry needs and unique experiences that help a candidate stand out continue to be important to highlight, but what is often forgotten is the emphasis on strong communication skills needed for all professions - written, verbal, visual, and digital communication skills. These are skills that continue to translate across all industries.

Proven skills in advocating and supporting diversity, equity, and inclusion are similarly important across all industries. Being able to speak concretely about actions that positively impact these areas is of particular interest and stand out on a resume.

Skills that highlight the ability to think critically, problem solve, be productive without supervision, and also to collaborate and work with teams - these are skills that continue to be important across all positions. Solid skills in interpersonal and applied communications can greatly enhance these abilities, which are important both within the field and across industries.

What public relations and communications director skills would you recommend for someone trying to advance their career?

Clarke Caywood

Professor (founder group of IMC and PR in Medill) Joint Doctorate in Business and Journalism - Univ. Wis. Madison, Northwestern University

Rapid and changing from competitors who offer advanced textual intelligence systems to track brands, employees, competitors, public figures, customers, and more.

What type of skills will young public relations and communications directors need?

Dr. Arsalan Memon

Assistant Professor and Chair, Lewis University

That is a difficult question. I say this mainly because I am biased in my response. I fundamentally believe all young graduates need some necessary fundamental skills (regardless of their chosen major). In the coming years, I think students need: a) critical thinking and problem-solving skills, b) resume construction skills, c) communication skills, and d) life skills.

Critical thinking and problem skills: these skills are essential because they are applicable in all aspects of life, even if we cannot clearly and distinctly see that. For instance, let's say that a student who has majored in chemistry must write a personal statement for graduate school. Just taking this general example, we can see that she would be required to make an argument (understood in the broadest sense possible) to the committee to select her over other equally (if not more) qualified candidates. The student would have to construct a coherent, compelling, and precise narrative to move the readers of her application. Teaching since 2009 and at various universities, I have noticed that a lot of students are not taught such critical thinking and problem-solving skills.

Resume construction skills: such skills are quite self-explanatory. A lot of my students who have graduated have asked me to write letters of recommendation for them. Most of the time, they would send me their resume. I have noticed that some students do not know how to properly organize their information in the outline (say, what goes first etc.). Other students do not know what should be included in the resume. Some students do not know how much information per item must be included. In some summaries, I have seen paragraphs and paragraphs. I have witnessed insufficient data (e.g., 2-3 words describing their previous jobs).

Communication Skills: more often than not, a lot of my students struggle with in-class student presentations. I have also noticed that many students do not actively participate in class discussions. I speculate that they are afraid of being wrong or genuinely not knowing the answer to some of the questions. Whatever the source of their silence may be, it does not change the fact that some students are afraid to speak their minds. But lacking such communication skills can play a significant role in the actual interview process (for instance). If students cannot articulate their thoughts clearly and distinctly, especially during an interview, they may be less inclined to hire the person. Thus, we need to empower our students to speak their minds, even if they may be wrong at times. In my opinion, being wrong is part of life. We learn from our mistakes. However, being silent is worse than being wrong because when we are silent, our interlocuters can assume many things about us and our lack of responses.

Life skills: no one teaches us life skills. Regardless of one's major, such skills need to be taught in some way. I do not know how such skills would be taught, but that they should be taught. By "life skills," I mean skills that play a central role in determining the outcome of certain events and actions, especially as they pertain to life as such. For instance, based on my perception of teaching students since 2009, no one teaches students to have contingency plans. No one teaches students that effort does not equal outcome. That is, a student can put all the effort into making sure that a particular event or situation actualizes itself in their favor; the work remains independent of the action, mainly because there are so many factors that shape the outcome (and most of those factors are outside of our control). No one teaches students the skill of resilience. The list goes on. I fundamentally believe that such life skills are essential and that students should be oriented to such gifts.

What technical skills for a public relations and communications director stand out to employers?

Jody McBrienJody McBrien LinkedIn profile

Professor, University of South Florida

Certainly, the technological skills needed in the present include expertise with managing work expectations through virtual platforms such as Microsoft Teams and Zoom. Given that new employees may need to work from home for several more months, self-motivation will be an important asset. Finally, given that distance work has now been a major form of employment for nearly a year, businesses will be needing to re-evaluate how work is done. There has certainly been a shift in how work is done, and many employees will have found that they may be even more productive from home. Employers will need to reconsider the importance of business sites and locations of their employees. They will need to be flexible in their thinking to consider arrangements in which their employees will be most productive.

What soft skills should all public relations and communications directors possess?

Taylor Collins Ph.D.Taylor Collins Ph.D. LinkedIn profile

Coordinator, University of the Incarnate Word

One thing I've heard from several managers recently is a frustration with the lengths they've had to take
to maintain engagement from their employees in this new work-from-home reality. Many workers who
were reliably plugging away when in the office quickly lost their drive without a direct supervisor looking
over their shoulder, and this change has been one of the biggest challenges of efficient remote work.
Moving forward, I expect firms to correct for this frustration by placing a premium on self-starters.
Individuals who can be reliably counted on to complete their tasks, even when they are not kept under
the direct watchful eye of a manager, will be particularly valued. To meet this demand, students need to
use their college experience as an opportunity to build and craft a sense of self-motivation.

What hard/technical skills are most important for public relations and communications directors?

Sherry Morreale Ph.D.

Professor, University of Colorado at Colorado Springs

A very recent analysis of 82 million job postings uncovered a critical demand by employers for what often is referred to as durable skills (America Succeeds, 2021). By contrast to hard skills, durable skills, sometimes referred to as soft skills, comprise important professional capabilities (Leadership, Critical Thinking, Communication, etc.) and personal qualities (Creativity, Mindfulness, Fortitude, etc.) that last throughout a person's entire career. In this analysis, two key findings are:
-In the job postings, the top five durable skills were requested nearly four (3.8) times more than the top five hard skills.
-Also, Communication and Leadership were in the highest demand, requested by 50+% of postings. These two durable (soft) skills sets include the following specific knowledge and skills.

A third durable skill or competency identified in the job postings, closely related to Leadership and Communication, is Collaboration. The Collaboration knowledge and skills connected to Communication and Leadership are interpersonal communications, coordinating, teamwork, team-oriented, team leadership, collaboration, team building, cooperation, and virtual teams.

List of public relations and communications director skills to add to your resume

Public relations and communications director skills

The most important skills for a public relations and communications director resume and required skills for a public relations and communications director to have include:

  • Press Releases
  • Crisis Communications
  • External Communications
  • Community Relations
  • Strategic Communications
  • Communications Plan
  • Website Content
  • Crisis Management
  • Corporate Communications
  • Brand Awareness
  • Graphic Design
  • Public Speaking
  • Community Outreach
  • ROI
  • Press Materials
  • Strategic Direction
  • Communications Programs
  • Fact Sheets
  • Pr Campaigns
  • Press Conferences
  • Facebook
  • Event Planning
  • Writing Press Releases
  • External Audiences
  • Twitter
  • Strategic Plan
  • Press Kits
  • Public Affairs
  • Editorials
  • Community Events
  • Community Organizations
  • Web Site
  • Public Relations Strategy
  • Promotional Materials
  • Instagram
  • Executive Communications
  • Government Officials
  • Content Marketing
  • Print Materials
  • Communications Media
  • Press Events
  • YouTube
  • SEO
  • Public Awareness
  • Website Development
  • Trade Shows
  • Public Relations Efforts
  • Brand Marketing
  • Brand Development
  • Linkedin

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

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