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Become A Public Safety Dispatcher

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Working As A Public Safety Dispatcher

  • Getting Information
  • Interacting With Computers
  • Documenting/Recording Information
  • Communicating with Supervisors, Peers, or Subordinates
  • Performing for or Working Directly with the Public
  • Deal with People

  • Unpleasant/Angry People

  • Mostly Sitting

  • Repetitive

  • Stressful

  • Make Decisions

  • $38,010

    Average Salary

What Does A Public Safety Dispatcher Do At Boston University

* Maintain, upgrade, repair and install new electric infrastructure.
* Ability to follow and complete work orders and preventative maintenance duties and provide updates on the work order status.
* Maintain a clean work site and area that minimally interferes with University operations.
* Prepare stock orders.
* Work on various fire alarm systems.
* Provide emergency response and shift coverage.
* Ability to work efficiently, productively, and with minimal supervision.
* Follow safety precautions with appropriate PPE; providing an environment for personal and public safety.
* Follow department policies.
* Perform all other duties as assigned

What Does A Public Safety Dispatcher Do At Lakeland Electric

* Handles phone-in and walk-in complaints at the Station Duty Desk.
* Greets the public and conducts other administrative duties associated with the Station Duty Officer.
* Performs various other law enforcement duties of a non-emergency nature as designated by the Shift Commander and/or Supervisor.
* May be assigned to assist in processing major crime scenes
* May be given specialized assignments at the direction of the Chief of Police (e.g., investigate missing persons

What Does A Public Safety Dispatcher Do At Cuny

* In accordance with the policies of The City University of New York and individual colleges/units, under limited supervision, incumbents perform and supervise duties supporting campus/location public safety and security.
* Incumbents direct the activities of individuals in lower ranks.
* This is a uniformed, working supervisory title.
* This position reports to the College Security Director or designee.
* Daily Supervision
* Handle day-to-day personnel scheduling, ensure adequate tour coverage, and conduct roll call for a specified Public Safety tour.
* Formally supervise Campus Peace Officers (Levels 1 and 2), Campus Security Assistants, and Security Guards.
* Provide guidance to subordinates in responding to emergencies.
* Conduct post inspections and ensure that subordinates maintain a personal record (memo book) of daily job activities and incidents as they occur, in the manner determined by the Campus Public Safety Director.
* Occasionally act as Tour Commander, in absence of a Lieutenant or other ranking officer.
* Review Incident Reports and other Public Safety reports prepared by subordinates.
* Make emergency notifications to the Campus Public Safety Director concerning various operations and emergencies on campus.
* Initiate employee disciplinary action, when necessary and appropriate, in accordance to Standard Operating Procedures as well as College and University rules, regulations, policies, and practices.
* Supervise special details by coordinating security activities to ensure the safety of the college community at registration, special events, and other large or high-profile functions.
* Clearly relay important and pertinent information to management and officers, in a timely fashion.
* Law Enforcement
* Enforce college rules and regulations as specified in departmental standard operating procedures.
* Investigate crimes using Departmental procedures, in accordance with all relevant rules, regulations, and laws of the College, University, New York City, New York State, and Federal Government.
* Use and maintain defensive equipment (e.g., ASP, handcuffs, pepper spray, etc.).
* Make arrests according to departmental procedures and all relevant rules, regulations, and laws of the College, University, New York City, New York State, and Federal Government.
* Perform arrest processing, including warrant checks, according to Departmental procedures and all relevant rules, regulations, and laws of the College, University, New York City, New York State, and Federal Government.
* Provide testimony in College disciplinary and legal proceedings.
* Voucher evidence using the prescribed procedures for securing evidence to ensure the chain of possession and evidence integrity.
* Administrative Duties
* Conduct inventory and inspections of Public Safety equipment to ensure that there is sufficient equipment in working order to perform security and other Public Safety functions.
* Conduct annual performance evaluations of subordinates.
* Conduct training on general peacekeeping topics and special safety and security issues.
* Help administer the Crime Prevention Program and provide information about campus crime to the public.
* Serve on College committees, acting as a Departmental representative.
* Patrol
* Act as a First Responder to alarms, calls for service, and medical emergencies that require the potential use of a defibrillator and/or other First
* Aid techniques.
* Perform Fire Safety Director duties related to the maintenance of Fire Safety equipment and coordination of fire drills and building evacuations during times of hazardous conditions, including in response to bomb threats.
* Conduct patrols of campus premises by driving marked cars or other vehicles with official markings.
* Job Characteristics
* Required Knowledge
* Incumbents must possess the following knowledge:
* Administration and Management: management principles of departmental planning, allocating and coordinating people and college resources, leadership techniques, providing effective feedback, and using time management techniques.
* Public Safety and Security: relevant equipment, reports, policies, Standard Operating Procedures, and strategies to promote effective security operations for the protection of students, staff, faculty, and visitors.
* Laws, Rules, and Regulations: laws, rules, and regulations that govern the operation of each college and of CUNY with special in-depth knowledge of the Henderson Rules and Penal Code.
* Arrest: arrest procedures and arrest processing.
* Defensive Tactics: legal defensive techniques to subdue and restrain suspects, while attempting to protect self from injury.
* First
* Aid/CPR: techniques, procedures, and laws governing the administration of basic First
* Aid and CPR.
* Fire Safety: relevant fire regulations and campus policies to act as Fire Safety Directors.
* Campus: major facilities, functions, and persons on campus, being able to provide the location of offices and hours of operation.
* Required Skills

What Does A Public Safety Dispatcher Do At U.S. Army Medical Command

* Maintains an accurate status of all emergency response equipment and personnel.
* Provides Advanced Emergency Medical Dispatch Life Support care through pre-arrival instructions to callers.
* Responsible for the receipt and effective evaluation of 911 emergency calls.
* Refers non-emergent callers to appropriate civilian and governmental agencies

What Does A Public Safety Dispatcher Do At University of Rochester


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How To Become A Public Safety Dispatcher

Most police, fire, and ambulance dispatchers have a high school diploma. Many states require dispatchers to have training and certification.

In addition, candidates must pass a written exam and a typing test. In some instances, applicants may need to pass a background check, lie detector and drug tests, and tests for hearing and vision.

Most states require dispatchers to be U.S. citizens, and some jobs require a driver’s license. Experience using computers and in customer service can be helpful. The ability to speak Spanish is also desirable in this occupation.


Most dispatchers are required to have a high school diploma.


Training requirements vary by state. The Association of Public-Safety Communications Officials (APCO International) provides a list of states requiring training and certification.

Some states require 40 or more hours of initial training, and some require continuing education every 2 to 3 years. Other states do not mandate any specific training, leaving individual localities and agencies to structure their own requirements and conduct their own courses.

Some agencies have their own programs for certifying dispatchers; others use training from a professional association. The Association of Public-Safety Communications Officials (APCO International), the National Emergency Number Association (NENA), and the International Academies of Emergency Dispatch (IAED) have established a number of recommended standards and best practices that agencies often use as a guideline for their own training programs. 

Training is usually conducted in a classroom and on the job, and is often followed by a probationary period of about 1 year. However, the period may vary by agency, as there is no national standard governing training or probation.

Training covers a wide variety of topics, such as local geography, agency protocols, and standard procedures. Dispatchers are also taught how to use specialized equipment, such as two-way radios and computer-aided dispatch software. Computer systems that dispatchers use consist of several monitors that display call information, maps, relevant criminal history, and video, depending on the location of the incident. Dispatchers often receive specialized training to prepare for high-risk incidents, such as child abductions and suicidal callers.

Licenses, Certifications, and Registrations

Many states require dispatchers to be certified. The Association of Public-Safety Communications Officials (APCO) provides a list of states requiring training and certification. One certification is the Emergency Medical Dispatcher (EMD) certification, which enables dispatchers to give medical assistance over the phone. 

Dispatchers may choose to pursue additional certifications, such as the National Emergency Number Association’s Emergency Number Professional (ENP) certification or APCO’s Registered Public-Safety Leader (RPL) certification, which demonstrate their leadership skills and knowledge of the profession.


Dispatchers can become senior dispatchers or supervisors before advancing to administrative positions, in which they may focus on a specific area, such as training, or on policy and procedures.

Training and certifications, such as emergency medical technician (EMT) training, can aide those looking to advance. Additional education and related work experience may be helpful in advancing to management-level positions.

Important Qualities

Ability to multitask. Dispatchers must stay calm in order to simultaneously answer calls, collect vital information, coordinate responders, use mapping software and camera feeds, and assist callers.

Communication skills. Dispatchers work with law enforcement, emergency response teams, and civilians. They must be able to communicate the nature of an emergency effectively and coordinate the appropriate response.

Decisionmaking skills. Dispatchers must be able to choose between tasks that are competing for their attention. They must be able to quickly determine the appropriate action when people call for help.

Empathy. Dispatchers must be willing and able to help callers who have a wide range of needs. They must be calm, polite, and sympathetic, while also collecting relevant information quickly.

Listening skills. Dispatchers must listen carefully to collect relevant details, even though some callers might have trouble speaking because of anxiety or stress.

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Public Safety Dispatcher jobs

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Public Safety Dispatcher Demographics


  • Female

  • Male

  • Unknown



  • White

  • Hispanic or Latino

  • Asian

  • Unknown

  • Black or African American

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Languages Spoken

  • Spanish

  • French

  • Italian

  • Hindi

  • Gujarati

  • Hebrew

  • Mandarin

  • Carrier

  • Bengali

  • Urdu

  • Arabic

  • Afar

  • Hmong

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Public Safety Dispatcher

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Public Safety Dispatcher Education

Public Safety Dispatcher

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Top Skills for A Public Safety Dispatcher


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Top Public Safety Dispatcher Skills

  1. Non-Emergency Phone Calls
  2. Law Enforcement Agencies
  3. CAD
You can check out examples of real life uses of top skills on resumes here:
  • Take emergency (911) and non-emergency phone calls; collect incident and scene safety information.
  • Communicate with staff and law enforcement agencies as needed.
  • Fire and Medical Emergencies Input information into a central computerized CAD system Broadcast Emergency information and standardized radio codes
  • Operate a variety of communications equipment, including radio consoles, telephones and computer systems.
  • Remained calm and collected under stressful work conditions, while maintaining exceptional customer service and professionalism.

Top Public Safety Dispatcher Employers

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Public Safety Dispatcher Videos

A look inside the Emirates Airline control room

File for the Public Safety Dispatcher (Spanish Speaking) Exam by 09-11-14.

From Entry Level to $130,000 a Year - Load Dispatcher career