Public safety dispatcher job description
Updated March 14, 2024
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Example public safety dispatcher requirements on a job description
Public safety dispatcher requirements can be divided into technical requirements and required soft skills. The lists below show the most common requirements included in public safety dispatcher job postings.
Sample public safety dispatcher requirements
- High school diploma or equivalent.
- Working knowledge of computer and telecommunications systems.
- Ability to multi-task and learn quickly.
- Successful completion of a background check.
- Certification from a certified public safety communication training program.
Sample required public safety dispatcher soft skills
- Good oral and written communication skills.
- Ability to remain calm in stressful situations.
- Strong problem-solving and decision-making skills.
- Ability to work independently and in a team environment.
- Excellent organizational and interpersonal skills.
Public safety dispatcher job description example 1
Rutgers University public safety dispatcher job description
Rutgers, The State University of New Jersey is seeking a Public Safety Dispatcher for the department of Public Safety.
Under the direction of a University Police shift supervisor, assists with the operation of the Division of Public Safety Telecommunication Center in Rutgers University Police headquarters. Receives and coordinates all telephone communications including E 911 system, radio requests from Police, Fire EMS, Parking Services, Security Officer Division, Student Safety Patrol, mounted and bike patrols, Facilities Maintenance and Housing personnel when necessary.
Among the key duties of this position are the following:
* Dispatches and coordinates communications for the Rutgers University Division of Public Safety including Fire, Police, EMS, Parking Services, Intercampus Bus Service, and Handicap Transport Service.
* Receives and relays and dispatches messages for the Security Officer Division.
* Monitors all emergency phones throughout campus. Night shift maintains a log of each phone call and records each on a daily check list to make certain that each is in working order.
* Makes necessary notifications within police departments and the University community regarding certain incidents. Contacts Dean's staff, Residence Life staff, University Police administrators, and Rutgers News Service.
* Relays communication from police command personnel at emergency sites to other law enforcement agencies. Receives and relays messages to Facilities Maintenance and Housing personnel from 4:00pm to 8:00am daily, and 24 hours a day on weekends and holidays. Is also responsible for maintaining records of Facilities and Housing calls.
* Has the authority to dispatch responding units to all calls for service. Dispatchers receive their authority to dispatch from the Chief of Police. Dispatchers report directly to the Desk Officer or shift supervisor. A commissioned officer is not always in the communications area to oversee dispatcher performance.
* Must appropriately and efficiently determine response to Basic Life Support and criteria to dispatch paramedics. Must provide medical pre-arrival instructions to caller on a medical call received via 911. Emergency Medical Telephone Instructions: Must appropriately provide instructions for life threatening situations such as cardiac respiratory arrest, childbirth, choking, unconscious or non responsive patients.
Under the direction of a University Police shift supervisor, assists with the operation of the Division of Public Safety Telecommunication Center in Rutgers University Police headquarters. Receives and coordinates all telephone communications including E 911 system, radio requests from Police, Fire EMS, Parking Services, Security Officer Division, Student Safety Patrol, mounted and bike patrols, Facilities Maintenance and Housing personnel when necessary.
Among the key duties of this position are the following:
* Dispatches and coordinates communications for the Rutgers University Division of Public Safety including Fire, Police, EMS, Parking Services, Intercampus Bus Service, and Handicap Transport Service.
* Receives and relays and dispatches messages for the Security Officer Division.
* Monitors all emergency phones throughout campus. Night shift maintains a log of each phone call and records each on a daily check list to make certain that each is in working order.
* Makes necessary notifications within police departments and the University community regarding certain incidents. Contacts Dean's staff, Residence Life staff, University Police administrators, and Rutgers News Service.
* Relays communication from police command personnel at emergency sites to other law enforcement agencies. Receives and relays messages to Facilities Maintenance and Housing personnel from 4:00pm to 8:00am daily, and 24 hours a day on weekends and holidays. Is also responsible for maintaining records of Facilities and Housing calls.
* Has the authority to dispatch responding units to all calls for service. Dispatchers receive their authority to dispatch from the Chief of Police. Dispatchers report directly to the Desk Officer or shift supervisor. A commissioned officer is not always in the communications area to oversee dispatcher performance.
* Must appropriately and efficiently determine response to Basic Life Support and criteria to dispatch paramedics. Must provide medical pre-arrival instructions to caller on a medical call received via 911. Emergency Medical Telephone Instructions: Must appropriately provide instructions for life threatening situations such as cardiac respiratory arrest, childbirth, choking, unconscious or non responsive patients.
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Public safety dispatcher job description example 2
City & County Of San Francisco - Police Department (sfpd) public safety dispatcher job description
Under general supervision, a Public Safety Communications Dispatcher receives incoming emergency (9-1-1) and non-emergency telephone calls from both the public and public safety agencies. This position dispatches police, fire, and emergency medical services (EMS) field units to respond to emergency and non-emergency calls for service over a two-way radio system utilizing a computer-aided dispatch system.
The Department of Emergency Management's Division of Emergency Communications operates 24 hours a day, 7 days a week, 365 days a year. Public Safety Communications Dispatchers may be assigned to work various schedules which include day shift, swing shift, night shift, weekends, holidays, and overtime. Public Safety Communications Dispatchers work 8-hour or 10-hour shifts (or longer) and must be willing and able to respond, report, and mobilize as necessary.
Examples of essential functions include, without limitation:
Receives emergency and non-emergency calls and efficiently gathers, evaluates, prioritizes, and documents information from callers.
Dispatches police, fire, and EMS field units to specific locations using a computer-aided dispatch system, multiple video display terminals, two-way radio dispatch console, and related equipment.
Evaluates incoming reports of police, fire, and medical emergencies; immediately transmits complete and accurate information to appropriate field personnel.
Monitors, coordinates, and accurately maintains the status of incidents and records of dispatched emergency service personnel and apparatus.
Receives and disseminates information from other law enforcement and emergency service computer networks related to jurisdictional requests for police, fire, or medical service assistance, or to notices of wanted persons, stolen property, warrants, and all-points bulletins; maintains confidentiality of information.
Maintains familiarity with area geography including major streets and buildings; recognizes circumstances that may pose hazards to public safety field units and the public.
Maintains up-to-date understanding of public safety policies and procedures for the Department of Emergency Management, police, fire, EMS, and other emergency service providers.
Responds to routine and non-routine inquiries regarding police, fire, or emergency medical services; properly classifies and prioritizes any report or complaint and determines appropriate course of action; provides appropriate referrals as necessary.
Works various 8-hour or 10-hour shifts, or longer, including day shift, swing shift, night shift, weekends, holidays, and overtime.
Working Conditions: Public Safety Communications Dispatchers work in a fast-paced, highly stressful, and confined environment.
The Department of Emergency Management's Division of Emergency Communications operates 24 hours a day, 7 days a week, 365 days a year. Public Safety Communications Dispatchers may be assigned to work various schedules which include day shift, swing shift, night shift, weekends, holidays, and overtime. Public Safety Communications Dispatchers work 8-hour or 10-hour shifts (or longer) and must be willing and able to respond, report, and mobilize as necessary.
Examples of essential functions include, without limitation:
Receives emergency and non-emergency calls and efficiently gathers, evaluates, prioritizes, and documents information from callers.
Dispatches police, fire, and EMS field units to specific locations using a computer-aided dispatch system, multiple video display terminals, two-way radio dispatch console, and related equipment.
Evaluates incoming reports of police, fire, and medical emergencies; immediately transmits complete and accurate information to appropriate field personnel.
Monitors, coordinates, and accurately maintains the status of incidents and records of dispatched emergency service personnel and apparatus.
Receives and disseminates information from other law enforcement and emergency service computer networks related to jurisdictional requests for police, fire, or medical service assistance, or to notices of wanted persons, stolen property, warrants, and all-points bulletins; maintains confidentiality of information.
Maintains familiarity with area geography including major streets and buildings; recognizes circumstances that may pose hazards to public safety field units and the public.
Maintains up-to-date understanding of public safety policies and procedures for the Department of Emergency Management, police, fire, EMS, and other emergency service providers.
Responds to routine and non-routine inquiries regarding police, fire, or emergency medical services; properly classifies and prioritizes any report or complaint and determines appropriate course of action; provides appropriate referrals as necessary.
Works various 8-hour or 10-hour shifts, or longer, including day shift, swing shift, night shift, weekends, holidays, and overtime.
Working Conditions: Public Safety Communications Dispatchers work in a fast-paced, highly stressful, and confined environment.
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Public safety dispatcher job description example 3
Urban League of Greater Madison public safety dispatcher job description
As infrastructure critical to the region’s growth and prosperity, BNA is a vital asset for Middle Tennessee and serves as a gateway to Music City and beyond. According to a recent State of Tennessee study, in 2019 alone, BNA generated more than $9.9 billion in total economic impact. BNA supported more than 76,000 jobs in the region and produced more than $443 million in state, local and federal taxes. BNA receives no local tax dollars. For more information, visit flynashville.com. Follow us on Facebook: @NashvilleInternationalAirport, Twitter: @Fly_Nashville and Instagram: @FlyNashville. Learn more about
BNA® Vision , our growth and expansion plan for the airport, at BNAVision.com.
* YOU MUST APPLY DIRECTLY THROUGH MNAA'S WEBSITE : Public Safety Dispatcher | Metropolitan Nashville Airport Authority Careers (ultipro.com)
Job Summary:
The Public Safety Dispatcher is responsible for performing airport surveillance, monitoring access, receiving calls, and conducting day to day administrative tasks in the Nashville International Airport's 24-hour Airport Communications Center.
Starting Salary Range: $38,424 ($18.47/hour)
Hiring Process:
Apply online Pre-Screening Questions (Written) Typing Assessment (for informational purposes) Interview Offer Ten (10) year background check, including criminal history check, motor vehicle check, pre-employment physical to include a drug screen and breath alcohol test and psychological evaluation. Onboarding
Benefits :
Deferred compensation plans Educational Assistance Health, Dental, Vision, Life, Disability Insurance Health Screenings Paid Holidays Annual/Bereavement/Military Leave
Accepting applications until April 29, 2022
Shift: One of the shifts below will be assigned based on availability at the time of hire. Shift bids occur once a year based on seniority.
A Shift: 6 a.m. - 2 p.m. B Shift: 2 p.m. - 10 p.m. C Shift: 10 p.m. - 6 a.m.
Employee will be required to successfully complete the Tennessee Bureau of Investigation (TBI) course for National Crime Information Center (NCIC), Tennessee Crime Information Center (TCIC) and Tennessee Information Enforcement System (TIES) Basic Certification and State approved Basic Telecommunicators course within six months of employment.
The Metropolitan Nashville Airport Authority’s (MNAA) selection process can be lengthy, based on the position, and as such a candidate may anticipate this process to last up to three (3) months. Every application is reviewed in its entirety. An applicant whose qualifications best meet the needs of MNAA will be contacted to participate in the interview process.
Candidates will be placed on an eligibility list according to their performance in the departmental interview. Once this list is established, a member of the Human Resources Department will contact the candidate selected for the position and all other candidates selected for the interview process will be notified either by telephone or electronically.
Candidates not selected for hire may reapply as positions become available. If a candidate is extended an employment offer and eliminated due to a disqualifying factor identified during the background investigation, he or she may not reapply until all requirements are successfully met to complete the investigation.
Employment with MNAA is contingent upon the ability to be granted a security badge as mandated by the Transportation Security Administration (TSA). An investigation of all statements contained in the application for employment will be conducted, to include at a minimum; personal and business references; employment history for the last ten (10) years; education/technical training; and military service. If a conditional offer of employment is extended, hiring may be contingent upon successful completion of job-related testing, a complete medical examination to include a drug screen, breath alcohol test, vision examination and audiogram, a criminal background investigation, and a motor vehicle record check. For Public Safety sworn positions and for Public Safety Dispatchers, a psychological examination is also required.
Essential Job Responsibilities:
Monitors all radio traffic. Uses electronic equipment including the National Crime Information Center (NCIC) and Metro Automated Records Management System (ARMS) to determine vehicle registration, criminal history, warrants, stolen property, gun files, and emergency notifications. Dispatches personnel to investigate complaints, security infractions, and reported emergency and medical situations. Obtains complete, accurate, and appropriate information from calling party regarding emergency and non-emergency situations, and uses this information to write call summaries. Assists with on-the-job training for new employees. Monitors fire alarm panel, security infractions, severe weather, fuel issues, access control system, and other emergency and non-emergency systems. Evaluates and properly classifies initial calls/requests for assistance, and notifies all pertinent personnel as needed. Maintains communication throughout emergency situations, including with field units and callers, local emergency and law enforcement departments, airport personnel, and Air Traffic Control (ATC) tower. Gives assignments and directions to staff and emergency personnel following established procedures. Dispatches Aircraft Rescue and Firefighting (ARFF) emergency units to an accident scene or aircraft emergencies and saves video footage as required. Uses the Closed Circuit Television (CCTV) system, Public Address (PA) system, Telecommunications Device for the Deaf (TDD) system, and instant replay recording devices. Maintains a daily log of all incidents, via Computer-Aided Dispatch (CAD) software. Keeps abreast to changes in policy, methods, operations, and equipment needs to meet departmental needs. Disseminates information via the Automated Emergency Notification System to appropriate notification groups. Activates the emergency recall plan when required. Disseminates severe weather forecast information to airport tenants. Informs appropriate personnel of reported or observed airport/airfield maintenance problems and conditions. Summarizes information for broadcasting. Utilizes the badging system as necessary and after normal business hours. Supports MNAA's commitment to its culture and values, including Respect, Integrity, Service and Excellence (RISE). Maintains regular and on-time attendance. Follows all safety regulations. Performs other duties as assigned.
Knowledge, Skills & Abilities:
Managing Workload: Skill in organizing and prioritizing work, handling multiple responsibilities, and meeting deadlines. Receiving Direction: Skill in receiving and following written and oral direction. Record Management: Skill in maintaining complex and confidential files, records, and official documents. Facilities Access Control System: Skill in using a facilities access control system. Computer Use: Skill in using a personal computer, the internet, and other software to perform job-related functions. Public Relations: Skill in communicating and managing relationships with the general public. Stress Tolerance: Skill in accepting criticism and dealing calmly and effectively with high stress situations. Map Reading: Skill in reading and interpreting maps. Independence: Guides oneself with little or no supervision, makes independent decisions, and depends on oneself to get things done. Clear Criminal History: Has a clear motor vehicle record, and clear criminal history with no felony, driving under the influence, or drug-related convictions. U.S. Citizen: Must be a U.S. Citizen to operate NCIC software. Criminal History Databases: Knowledge of laws concerning accessibility and distribution of criminal history information. Emergency Codes: Ability to learn emergency codes. Dispatching Skills: Ability to acquire emergency and non-emergency dispatching skills. Ability to obtain and maintain a Secure Identification Display Area (SIDA) Badge.
Qualifications:
Required:
Associate's Degree or some college coursework in a related field. Less than 2 years of Public Safety call taking, law enforcement, dispatching or related experience.
Preferred:
2-4 years of Public safety administration/telecommunication working with confidential information or related experience. Typing speed 35-45 WPM
FIND MORE OPPORTUNITIES AT Careers | Metropolitan Nashville Airport Authority (flynashville.com)
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BNA® Vision , our growth and expansion plan for the airport, at BNAVision.com.
* YOU MUST APPLY DIRECTLY THROUGH MNAA'S WEBSITE : Public Safety Dispatcher | Metropolitan Nashville Airport Authority Careers (ultipro.com)
Job Summary:
The Public Safety Dispatcher is responsible for performing airport surveillance, monitoring access, receiving calls, and conducting day to day administrative tasks in the Nashville International Airport's 24-hour Airport Communications Center.
Starting Salary Range: $38,424 ($18.47/hour)
Hiring Process:
Apply online Pre-Screening Questions (Written) Typing Assessment (for informational purposes) Interview Offer Ten (10) year background check, including criminal history check, motor vehicle check, pre-employment physical to include a drug screen and breath alcohol test and psychological evaluation. Onboarding
Benefits :
Deferred compensation plans Educational Assistance Health, Dental, Vision, Life, Disability Insurance Health Screenings Paid Holidays Annual/Bereavement/Military Leave
Accepting applications until April 29, 2022
Shift: One of the shifts below will be assigned based on availability at the time of hire. Shift bids occur once a year based on seniority.
A Shift: 6 a.m. - 2 p.m. B Shift: 2 p.m. - 10 p.m. C Shift: 10 p.m. - 6 a.m.
Employee will be required to successfully complete the Tennessee Bureau of Investigation (TBI) course for National Crime Information Center (NCIC), Tennessee Crime Information Center (TCIC) and Tennessee Information Enforcement System (TIES) Basic Certification and State approved Basic Telecommunicators course within six months of employment.
The Metropolitan Nashville Airport Authority’s (MNAA) selection process can be lengthy, based on the position, and as such a candidate may anticipate this process to last up to three (3) months. Every application is reviewed in its entirety. An applicant whose qualifications best meet the needs of MNAA will be contacted to participate in the interview process.
Candidates will be placed on an eligibility list according to their performance in the departmental interview. Once this list is established, a member of the Human Resources Department will contact the candidate selected for the position and all other candidates selected for the interview process will be notified either by telephone or electronically.
Candidates not selected for hire may reapply as positions become available. If a candidate is extended an employment offer and eliminated due to a disqualifying factor identified during the background investigation, he or she may not reapply until all requirements are successfully met to complete the investigation.
Employment with MNAA is contingent upon the ability to be granted a security badge as mandated by the Transportation Security Administration (TSA). An investigation of all statements contained in the application for employment will be conducted, to include at a minimum; personal and business references; employment history for the last ten (10) years; education/technical training; and military service. If a conditional offer of employment is extended, hiring may be contingent upon successful completion of job-related testing, a complete medical examination to include a drug screen, breath alcohol test, vision examination and audiogram, a criminal background investigation, and a motor vehicle record check. For Public Safety sworn positions and for Public Safety Dispatchers, a psychological examination is also required.
Essential Job Responsibilities:
Monitors all radio traffic. Uses electronic equipment including the National Crime Information Center (NCIC) and Metro Automated Records Management System (ARMS) to determine vehicle registration, criminal history, warrants, stolen property, gun files, and emergency notifications. Dispatches personnel to investigate complaints, security infractions, and reported emergency and medical situations. Obtains complete, accurate, and appropriate information from calling party regarding emergency and non-emergency situations, and uses this information to write call summaries. Assists with on-the-job training for new employees. Monitors fire alarm panel, security infractions, severe weather, fuel issues, access control system, and other emergency and non-emergency systems. Evaluates and properly classifies initial calls/requests for assistance, and notifies all pertinent personnel as needed. Maintains communication throughout emergency situations, including with field units and callers, local emergency and law enforcement departments, airport personnel, and Air Traffic Control (ATC) tower. Gives assignments and directions to staff and emergency personnel following established procedures. Dispatches Aircraft Rescue and Firefighting (ARFF) emergency units to an accident scene or aircraft emergencies and saves video footage as required. Uses the Closed Circuit Television (CCTV) system, Public Address (PA) system, Telecommunications Device for the Deaf (TDD) system, and instant replay recording devices. Maintains a daily log of all incidents, via Computer-Aided Dispatch (CAD) software. Keeps abreast to changes in policy, methods, operations, and equipment needs to meet departmental needs. Disseminates information via the Automated Emergency Notification System to appropriate notification groups. Activates the emergency recall plan when required. Disseminates severe weather forecast information to airport tenants. Informs appropriate personnel of reported or observed airport/airfield maintenance problems and conditions. Summarizes information for broadcasting. Utilizes the badging system as necessary and after normal business hours. Supports MNAA's commitment to its culture and values, including Respect, Integrity, Service and Excellence (RISE). Maintains regular and on-time attendance. Follows all safety regulations. Performs other duties as assigned.
Knowledge, Skills & Abilities:
Managing Workload: Skill in organizing and prioritizing work, handling multiple responsibilities, and meeting deadlines. Receiving Direction: Skill in receiving and following written and oral direction. Record Management: Skill in maintaining complex and confidential files, records, and official documents. Facilities Access Control System: Skill in using a facilities access control system. Computer Use: Skill in using a personal computer, the internet, and other software to perform job-related functions. Public Relations: Skill in communicating and managing relationships with the general public. Stress Tolerance: Skill in accepting criticism and dealing calmly and effectively with high stress situations. Map Reading: Skill in reading and interpreting maps. Independence: Guides oneself with little or no supervision, makes independent decisions, and depends on oneself to get things done. Clear Criminal History: Has a clear motor vehicle record, and clear criminal history with no felony, driving under the influence, or drug-related convictions. U.S. Citizen: Must be a U.S. Citizen to operate NCIC software. Criminal History Databases: Knowledge of laws concerning accessibility and distribution of criminal history information. Emergency Codes: Ability to learn emergency codes. Dispatching Skills: Ability to acquire emergency and non-emergency dispatching skills. Ability to obtain and maintain a Secure Identification Display Area (SIDA) Badge.
Qualifications:
Required:
Associate's Degree or some college coursework in a related field. Less than 2 years of Public Safety call taking, law enforcement, dispatching or related experience.
Preferred:
2-4 years of Public safety administration/telecommunication working with confidential information or related experience. Typing speed 35-45 WPM
FIND MORE OPPORTUNITIES AT Careers | Metropolitan Nashville Airport Authority (flynashville.com)
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Updated March 14, 2024
Updated March 14, 2024