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Public safety dispatcher skills for your resume and career

Updated January 8, 2025
3 min read
Public safety dispatcher example skills
Below we've compiled a list of the most critical public safety dispatcher skills. We ranked the top skills for public safety dispatchers based on the percentage of resumes they appeared on. For example, 15.0% of public safety dispatcher resumes contained computer aided dispatch as a skill. Continue reading to find out what skills a public safety dispatcher needs to be successful in the workplace.

15 public safety dispatcher skills for your resume and career

1. Computer Aided Dispatch

Here's how public safety dispatchers use computer aided dispatch:
  • Answer telephone to receive emergency or non-emergency calls; obtain necessary information and enter information into computer aided dispatch system.
  • Operated communications system equipment which would include radio/transmitter, automated alarm system and computer aided dispatch.

2. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how public safety dispatchers use customer service:
  • Worked in stress-filled environment dispatching police, fire and ambulance to emergency calls Handled high volume of non-emergency customer service request.
  • Remained calm and collected under stressful work conditions, while maintaining exceptional customer service and professionalism.

3. CAD

Here's how public safety dispatchers use cad:
  • Fire and Medical Emergencies Input information into a central computerized CAD system Broadcast Emergency information and standardized radio codes
  • Handle Emergency calls, non emergency calls, Police, Fire, and EMS radio calls and log information/events into CAD.

4. Patrol

Here's how public safety dispatchers use patrol:
  • Received telephone complaints concerning crimes and police emergencies and dispatched appropriate police patrol units by radio to investigate.
  • Maintained contact with police supervisory personnel to coordinate patrol activities, provide mutual assistance during emergency situations.

5. Dispatch System

Dispatch systems are organized systems for transport, distribution, and dispatch of products via coordinated logistics.

Here's how public safety dispatchers use dispatch system:
  • Operate telephone, radio, and computer-aided dispatch system to receive and disseminate critical information.
  • Used computer-aided dispatch system to receive emergency calls for resident requesting services.

6. NCIC

Here's how public safety dispatchers use ncic:
  • Maintained reports and retrieved needed statistical information using the local authorities and national NCIC system.
  • Performed national and local records check with the NCIC systems and the State Bureau of Investigations Division of Criminal Information systems.

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7. Public Safety Agencies

Here's how public safety dispatchers use public safety agencies:
  • Relay information to non-city enforcement or public safety agencies.
  • Receive incoming emergency (9-1-1) and non-emergency telephone calls from both the public and public safety agencies.

8. Criminal Justice

Here's how public safety dispatchers use criminal justice:
  • Certified in operating and monitoring National and State criminal justice systems.
  • Maintain Criminal Justice Information System and Emergency Medical Dispatch certification.

9. Good Judgment

Here's how public safety dispatchers use good judgment:
  • Position required constant contact with the public in stressful situations that require good judgment, considerable tact, and calmness
  • Worked under pressure, exercised good judgment and made sound and timely decisions in emergency and non-emergency situations.

10. Non-Emergency Phone Calls

Here's how public safety dispatchers use non-emergency phone calls:
  • Receive and handle emergency and non-emergency phone calls professionally.
  • Take emergency (911) and non-emergency phone calls; collect incident and scene safety information.

11. Law Enforcement Agencies

Here's how public safety dispatchers use law enforcement agencies:
  • Perform data-entry and retrieval of relevant information from public database systems for feedback to local law enforcement agencies.
  • Receive and disseminate emergency and non-emergency service/information to the public and other law enforcement agencies.

12. Radio Traffic

Here's how public safety dispatchers use radio traffic:
  • Handled emergency radio traffic by sending appropriate back-up units or emergency equipment.
  • Handle incoming emergency and non emergency radio traffic from ambulance personnel.

13. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how public safety dispatchers use data entry:
  • Accessed and updated information in a variety of law enforcement data systems through data entry and retrieval of relevant information.
  • Process all paperwork, data entry and alert notifications for all missing persons, stolen vehicles, arrested individuals, etc.

14. EMS

Emergency Medical Services, also known as EMS, is an emergency medical response system that provides stabilization and urgent preclinical and on-site treatment for serious illness and injury, as well as the transportation of patients who are unable to transport themselves to a definite health care center. The main objective of EMS is to provide emergency medical treatment to those who need urgent medical attention and to properly treat the patient's condition and transport them to a suitable health center or medical facility.

Here's how public safety dispatchers use ems:
  • Dispatch emergency and other call requiring law enforcement and or fire/or EMS response according to priority and availability.
  • Dispatched incoming calls in order of precedence to the appropriate City Police, County Sheriffs Departments, Fire and EMS units.

15. Two-Way Radio

Here's how public safety dispatchers use two-way radio:
  • Operate two-way radio equipment for direct communication with law enforcement officers, including emergency transmissions; respond with voice clarity.
  • Convey pertinent information with Public Safety Officers via two-way radio.
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List of public safety dispatcher skills to add to your resume

Public safety dispatcher skills

The most important skills for a public safety dispatcher resume and required skills for a public safety dispatcher to have include:

  • Computer Aided Dispatch
  • Customer Service
  • CAD
  • Patrol
  • Dispatch System
  • NCIC
  • Public Safety Agencies
  • Criminal Justice
  • Good Judgment
  • Non-Emergency Phone Calls
  • Law Enforcement Agencies
  • Radio Traffic
  • Data Entry
  • EMS
  • Two-Way Radio
  • CPR
  • Computer System
  • EMD
  • Telephone Calls
  • Criminal History
  • Stressful Situations
  • Radio Communications
  • Radio Calls
  • Communications Equipment
  • Emergency Response
  • Dispatch Police
  • CJIS
  • Medical Services
  • Fire Ambulance
  • Fire Protection
  • Radio Systems
  • Medical Emergencies
  • DMV
  • Non-Emergency Services
  • TDD
  • CCTV
  • Ambulances
  • Radio Transmissions
  • Officer Safety
  • Radio Frequencies
  • Non-Emergency Situations
  • Clets
  • Incident Reports
  • Resuscitation
  • Vehicle Registration
  • Emergency Assistance
  • Fire Alarms
  • Routine Calls
  • Subpoenas
  • Transmitters

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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