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Public safety telecommunicator skills for your resume and career

Updated January 8, 2025
2 min read
Below we've compiled a list of the most critical public safety telecommunicator skills. We ranked the top skills for public safety telecommunicators based on the percentage of resumes they appeared on. For example, 17.1% of public safety telecommunicator resumes contained computer aided dispatch as a skill. Continue reading to find out what skills a public safety telecommunicator needs to be successful in the workplace.

15 public safety telecommunicator skills for your resume and career

1. Computer Aided Dispatch

Here's how public safety telecommunicators use computer aided dispatch:
  • Operate numerous computer systems while maintaining location of emergency personnel by monitoring the radio transmissions and the Computer Aided Dispatch System
  • Document and enter call information into the Computer Aided Dispatch (CAD) system.

2. CAD

Here's how public safety telecommunicators use cad:
  • Entered all information into a cad computer-aided dispatch system.
  • Maintain logs in CAD, send administrative messages, teletypes, and driver abstract requests.

3. Criminal Justice

Here's how public safety telecommunicators use criminal justice:
  • Certified in operating and monitoring National and State criminal justice systems.
  • Maintain Criminal Justice Information System and Emergency Medical Dispatch certification.

4. Emergency Situations

Here's how public safety telecommunicators use emergency situations:
  • Dispatched police officers and fire personnel to emergency situations for related services.
  • Use crisis counseling skills for those in emergency situations.

5. Patrol

Here's how public safety telecommunicators use patrol:
  • Patrol and monitor the central business, medical, arts, garden and French Quarter districts of New Orleans.
  • Patrol designated areas to enforce rules and regulations of Times Square.

6. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how public safety telecommunicators use data entry:
  • General data entry; includes setting up new customer accounts, entering contact information and medical history, and other pertinent information
  • Demonstrate excellent computer based system proficiency to effectively log public safety records in the form of data entry.

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7. CPR

Cardiopulmonary resuscitation or CPR is a medical procedure that involves chest compression to help a patient breathe. This artificial ventilation helps in keeping the brain function in place and regulates blood throughout the body. CPR is a lifesaving procedure that is used in emergencies.

Here's how public safety telecommunicators use cpr:
  • Certified in Enhanced 911, LEAPS/CJIS/NCIC, CPR, and Emergency Medical Dispatching.
  • Certified in CPR and TTY/TDD phone calls.

8. Public Safety Agencies

Here's how public safety telecommunicators use public safety agencies:
  • Communicated effectively to neighboring local public safety agencies via live broadcast of two-way digital high frequency radio.
  • Interacted with callers requesting emergency response or service from public safety agencies.

9. Law Enforcement Agencies

Here's how public safety telecommunicators use law enforcement agencies:
  • Dispatch multiple law enforcement agencies, medical, fire, and search and rescue.
  • Coordinate assistance and information to surrounding law enforcement agencies, fire and EMS.

10. Radio Systems

Here's how public safety telecommunicators use radio systems:
  • Operated multi-channel radio systems including SPEN.
  • Dispatch public safety personnel using the Computer-Aided Dispatch and radio systems.

11. Communications Equipment

Communication equipment is an installation or a facility that consists of the physical plants and equipment solely to disseminate information. Communication equipment includes mobile and/or portable radios, based and/or fixed station radios, and repeaters.

Here's how public safety telecommunicators use communications equipment:
  • Answer 911 and non- emergency calls using central communications equipment.
  • Operated two way radios, multi-line phone and teletype systems, computers, data communications terminals and other complex communications equipment.

12. Two Way Radios

A two-way radio is a transceiver that can both receive and transmit radio waves, unlike a broadcast receiver. It is used for bidirectional voice communication with other users with similar equipment. Two-way radios are available in hand-held, stationary, mobile, and portable versions. Two-way radio devices generally use a single radio channel, therefore, operate in a half-duplex mode. Just one user on the channel can transmit at a time.

Here's how public safety telecommunicators use two way radios:
  • Use two way radios to communicate with Responders.
  • Utilize multiband multichannel two way radios and computers.

13. Radio Traffic

Here's how public safety telecommunicators use radio traffic:
  • Monitor incoming radio traffic; dispatch Police, Fire, EMS, and/or non-emergency response personnel to appropriate call locations.
  • Dispatch and monitor radio traffic for county wide Fire&Ems Agencies.

14. Driver License

Here's how public safety telecommunicators use driver license:
  • Determined the legal needs and requirements of driver license and identification card applicants.
  • Respond to routine inquiries from all agencies regarding the laws and procedures for driver license issuance, reinstatement requirements.

15. Fire/EMS

Here's how public safety telecommunicators use fire/ems:
  • Dispatch police for 12 departments, and Fire/EMS for all of Ocean County.
  • Provided direct supervision for 9-1-1, Fire/EMS and Police division personnel.
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List of public safety telecommunicator skills to add to your resume

Public safety telecommunicator skills

The most important skills for a public safety telecommunicator resume and required skills for a public safety telecommunicator to have include:

  • Computer Aided Dispatch
  • CAD
  • Criminal Justice
  • Emergency Situations
  • Patrol
  • Data Entry
  • CPR
  • Public Safety Agencies
  • Law Enforcement Agencies
  • Radio Systems
  • Communications Equipment
  • Two Way Radios
  • Radio Traffic
  • Driver License
  • Fire/EMS
  • Computer System
  • Emergency Phone Calls
  • CCTV
  • EMD
  • Non-Emergency Telephone Calls
  • E911
  • Emergency Assistance
  • Radio Consoles
  • Emergency Operations
  • Vehicle Registration
  • Medical Calls
  • CJIS
  • Officer Safety
  • Fcic
  • NCIC
  • DMV
  • Multi-Line Phone System
  • Background Checks
  • Criminal Histories
  • FEMA
  • Direct Supervision
  • Alert Systems

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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