Public service director job description
Updated March 14, 2024
11 min read
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Example public service director requirements on a job description
Public service director requirements can be divided into technical requirements and required soft skills. The lists below show the most common requirements included in public service director job postings.
Sample public service director requirements
- Minimum of Bachelor's degree in Public Administration or related field
- At least 5 years of experience in public service management
- Knowledge of government regulations and policies
- Ability to develop and manage budgets
- Experience in project management and strategic planning
Sample required public service director soft skills
- Excellent communication and interpersonal skills
- Strong leadership and team management abilities
- Ability to work under pressure and meet deadlines
- Problem-solving and critical thinking skills
- Commitment to public service and community engagement
Public service director job description example 1
Color public service director job description
Color is a health technology company that makes population-scale healthcare programs accessible, convenient, and cost-effective for everyone. We have raised $100 million in Series E funding, bringing our valuation to $4.6 billion and our total raised amount to $378 million. We work with governments, public health institutions, employers, and national health initiatives around the world to provide the tools for preventive health and infectious disease management, including testing, vaccinations, and other services.
Apply to join Color and do the most meaningful work of your career. If you are not sure that you're 100% qualified but are up for the challenge - we want you to apply!
What we offer:
💰 Competitive salary
✨ Comprehensive medical, dental, vision, life, and disability benefits. Including employer HSA contributions.
📈 401k match
📝 Monthly lunch, phone, and wifi stipend for remote employees
🏝 Generous vacation policy, paid holidays, and company-wide recharge days
💌 Monthly stipend to spend on your well being
🍼 Equal paid parental leave for birthing and non-birthing parents
🧬 Four complimentary clinical-grade genetic testing kits for you and your family
Color is looking for a Client Services Director to lead our public sector programs client services team, and manage our government public health customers. In this role, you'll develop an understanding of the strategic needs of our government customers (e.g. State Departments of Public Health, State Departments of Health and Human services). You will shape their population health strategies, supporting their priorities for managing the health of their populations, and bringing the best of Color's products and services to them. Using a mix of strategic consulting, customer success and commercial orientation, you will enable the team to manage and grow these large, strategic clients.
This role is accountable for overall client satisfaction, health of the relationship and organic growth within their portfolio of clients. This role serves as a proxy for the client with internal teams and a proxy for the team with the client to ensure that project outcomes deliver against goals and scope, while providing transparency and managing client expectations.
This role will be a great fit for you if you are someone who is energized by engaging with customers, building strategic relationships that unlock account growth and delivering results. You are a doer, who is passionate about making a difference, comfortable with ambiguity, and are naturally collaborative.
How You'll Contribute:Oversee and grow the Public health programs team which owns the relationships with all our government customers Own the goals, OKRs and revenue targets for our customer base, and own success and growth for each Manage account strategies, outlining a clear roadmap for both success and growth in terms of commercial and health outcomes, the customer's pivotal initiatives and their population goals Develop long-term strategic relationships with current and new partners, identifying their unique needs and how they can best be served by ColorEarn trust and increase client happiness through critical initiative execution, partnership support, strategic counseling, and high responsiveness Collaborate with our Marketing, Product, and Design teams to prioritize new product development, upsell new offerings, and build employee awareness marketing campaigns
Our Ideal Candidate Will Be/Have:7-10 years of total experience in management consulting, government contractors, healthcare client services or similar Experience in B2B style partnerships, preferably at an organization where high-touch, long-term relationships were essential to the business' success Experience working with government customers Strong commercial orientation, with experience leading up-sell and/or consumption-based growth; Experience on new sales welcome but not required Knowledge and understanding of how to develop strong trust-based client relationships with government customers - balancing confidence, modesty, and tact at senior levels Excellent written and oral presentation skills with the ability to synthesize information and deliver strong story-telling Strong organization and team management, with an attention to detail and the ability to keep track of both the high level progress and the small details Comfort with ambiguity: you are comfortable working in a high growth, constantly changing environment, and have a proven track record of leading initiatives, hitting goals, and succeeding in a fast-paced environment Passionate about healthcare and technology: you're excited to play a role in building the future of healthcare. Previous healthcare industry experience in a high-growth or early stage start-up is a plus
#LI-LE1
#LI-CRE
#LI-REMOTE
Color is an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. Color prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law. Color conforms to the spirit as well as to the letter of all applicable laws and regulations. We are also committed to providing reasonable accommodations for qualified applicants with disabilities in our recruitment process.
Mandatory Vaccination Policy Disclosure
COVID-19 Vaccination Requirement: Color requires anyone working onsite or visiting Color's offices to confirm they are fully vaccinated against COVID-19 unless a medical or religious accommodation is timely requested and approved. Please reach out if you have questions or concerns about this policy and how it may apply to your candidacy for a role with Color.
Apply to join Color and do the most meaningful work of your career. If you are not sure that you're 100% qualified but are up for the challenge - we want you to apply!
What we offer:
💰 Competitive salary
✨ Comprehensive medical, dental, vision, life, and disability benefits. Including employer HSA contributions.
📈 401k match
📝 Monthly lunch, phone, and wifi stipend for remote employees
🏝 Generous vacation policy, paid holidays, and company-wide recharge days
💌 Monthly stipend to spend on your well being
🍼 Equal paid parental leave for birthing and non-birthing parents
🧬 Four complimentary clinical-grade genetic testing kits for you and your family
Color is looking for a Client Services Director to lead our public sector programs client services team, and manage our government public health customers. In this role, you'll develop an understanding of the strategic needs of our government customers (e.g. State Departments of Public Health, State Departments of Health and Human services). You will shape their population health strategies, supporting their priorities for managing the health of their populations, and bringing the best of Color's products and services to them. Using a mix of strategic consulting, customer success and commercial orientation, you will enable the team to manage and grow these large, strategic clients.
This role is accountable for overall client satisfaction, health of the relationship and organic growth within their portfolio of clients. This role serves as a proxy for the client with internal teams and a proxy for the team with the client to ensure that project outcomes deliver against goals and scope, while providing transparency and managing client expectations.
This role will be a great fit for you if you are someone who is energized by engaging with customers, building strategic relationships that unlock account growth and delivering results. You are a doer, who is passionate about making a difference, comfortable with ambiguity, and are naturally collaborative.
How You'll Contribute:Oversee and grow the Public health programs team which owns the relationships with all our government customers Own the goals, OKRs and revenue targets for our customer base, and own success and growth for each Manage account strategies, outlining a clear roadmap for both success and growth in terms of commercial and health outcomes, the customer's pivotal initiatives and their population goals Develop long-term strategic relationships with current and new partners, identifying their unique needs and how they can best be served by ColorEarn trust and increase client happiness through critical initiative execution, partnership support, strategic counseling, and high responsiveness Collaborate with our Marketing, Product, and Design teams to prioritize new product development, upsell new offerings, and build employee awareness marketing campaigns
Our Ideal Candidate Will Be/Have:7-10 years of total experience in management consulting, government contractors, healthcare client services or similar Experience in B2B style partnerships, preferably at an organization where high-touch, long-term relationships were essential to the business' success Experience working with government customers Strong commercial orientation, with experience leading up-sell and/or consumption-based growth; Experience on new sales welcome but not required Knowledge and understanding of how to develop strong trust-based client relationships with government customers - balancing confidence, modesty, and tact at senior levels Excellent written and oral presentation skills with the ability to synthesize information and deliver strong story-telling Strong organization and team management, with an attention to detail and the ability to keep track of both the high level progress and the small details Comfort with ambiguity: you are comfortable working in a high growth, constantly changing environment, and have a proven track record of leading initiatives, hitting goals, and succeeding in a fast-paced environment Passionate about healthcare and technology: you're excited to play a role in building the future of healthcare. Previous healthcare industry experience in a high-growth or early stage start-up is a plus
#LI-LE1
#LI-CRE
#LI-REMOTE
Color is an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. Color prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law. Color conforms to the spirit as well as to the letter of all applicable laws and regulations. We are also committed to providing reasonable accommodations for qualified applicants with disabilities in our recruitment process.
Mandatory Vaccination Policy Disclosure
COVID-19 Vaccination Requirement: Color requires anyone working onsite or visiting Color's offices to confirm they are fully vaccinated against COVID-19 unless a medical or religious accommodation is timely requested and approved. Please reach out if you have questions or concerns about this policy and how it may apply to your candidacy for a role with Color.
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Public service director job description example 2
Deloitte public service director job description
When organizations undergo significant changes, face difficult roadblocks, seek process efficiency or identify technological opportunities, they need a trusted advisor to help them drive decisions and navigate challenges. Our Summer Scholars collaborate with our clients to deliver strategies to help them adapt to their unique challenges, opportunities, and meet their objectives. We are seeking candidates with outstanding leadership experience, strong academic performance, and excellent communication skills to join our Government and Public Services practice.
Work You'll Do
As a Summer Scholar, you will be an integral member of a client service team, collaborating with diverse and talented team members to help solve multidimensional problems, improve performance, and generate value for our clients. You can capitalize on our cross-industry presence to find your niche and build your individual brand within the organization. This person should have strong analytical and critical thinking skills with the ability to solve complex problems and communicate findings.
While a career in consulting is dynamic and evolving, we look for people who will perform in specific areas, grow those related skills, and deliver exceptional results to our clients. We recognize that you have unique skills, experiences, and interests, so we divide the broad scope of the Summer Scholar role into skills-based profiles in order to best align each Summer Scholar with a focus area. Setting our people up for success is our highest priority. We are currently recruiting Summer Scholars whose skills and interests align with one of the following areas:
Actuarial Summer Scholar
+ This Summer Scholar builds financial & mathematical models that can improve organizational performance and help clients make informed business decisions. This Summer Scholar also advises clients on complex business problems by interpreting large data sets using statistical methods to quantify risk. Majors : Actuarial Science, Mathematics, Statistics
Applied AI Summer Scholar
+ This Summer Scholar will architect, position, develop, design and deploy enterprise solutions which include components across the Artificial Intelligence spectrum, such as Chatbots, Virtual Assistants, Machine learning and Cognitive Sciences. This Summer Scholar will perform data studies and data discovery routines for video, voice, weblog, sensor, machine and social media data sources or mash ups of new and existing data sources. Majors : Applied AI, Data Analytics, Mathematics, Statistics, Data Science
Business Summer Scholar
+ This Summer Scholar regularly employs a business first lens while solving problems and delivering practical solutions to clients. This Analyst demonstrates a breadth and depth of capabilities (e.g. project management, requirements gathering, data analysis, testing) and is prepared to take on a range of business and organizational challenges to deliver premier client service. This Analyst brings effective knowledge of various enabling applications, project management and related tools/techniques, and delivery approaches to advise, implement, and operate projects. Majors : Business, Economics, Public Policy, Government, Psychology, Industrial and Labor Relations, Human Resources, Operations, Supply Chain, and other Liberal Arts majors
Business Technology Solutions Summer Scholar
+ This Summer Scholar is interested in various technology landscapes and brings a technology-enabled approach to problem solving through elegant configurations or amateur hacking. From visioning stages through plan execution, this Summer Scholar works to inform clients' technology decisions, facilitate the scaling of capabilities, and promote the delivery of organization vision. This Summer Scholar utilizes improved business processes and technology-backed performance efficiencies to enhance client impact. Majors : STEM, Engineering, Information Management, Information Systems
Data Summer Scholar
+ This Summer Scholar leverages data analytics and technology skills to enable the use of data in decision making. This Summer Scholar designs and develops cloud based data processing pipelines, machine learning predictive models, data visualization dashboards and other data driven systems. Majors : Data Science, Computer Science, Business Analytics, Mathematics, Statistics, and other Quantitative Fields
Solutions Engineering Summer Scholar
+ This Summer Scholar has a pioneer mindset when it comes to technical solutioning. This Summer Scholar is a tinkerer, problem solver, programmer, and amateur hacker who enjoys applying these skills in their work. This Summer Scholar enjoys rolling up their sleeves to make things work and isn't afraid to challenge teammates and clients to push beyond conventional designs and thinking to develop deeper capabilities. This Summer Scholar is a future technical architect who wants to code now and in the future. Majors : Computer Science, Software Engineering, Computer Engineering, and other Technical degrees deep in programming languages
The Team
Our practitioners will be able to maintain the specialization they have built to date in certain areas while also learning how it connects to broader issues in the market. We are committed to continuously supporting our practitioners as they build skills in either one specific part of our business or across the business - our Portfolio is structured to facilitate this learning. Engagement teams at Deloitte drive value for our clients but also understand the importance of developing resources and contributing to the communities in which we work. We make it our business to take issue to impact, both within and beyond a client setting.
Required Qualifications
+ Junior standing in a full-time academic program with target graduation dates between December 2023 and August 2024, with academic area of study in the following or related majors:
+ Actuarial Summer Scholar: Actuarial Science, Mathematics, Statistics
+ Applied AI Summer Scholar: Applied AI, Data Analytics, Mathematics, Statistics, Data Science
+ Business Summer Scholar: Business, Economics, Public Policy, Government, Psychology, Industrial and Labor Relations, Human Resources/Human Resources Management, Operations, Supply Chain, and other Liberal Arts majors
+ Business Technology Solutions Summer Scholar: STEM, Engineering, Information Management, Information Systems
+ Data Summer Scholar: Data Science, Computer Science, Business Analytics, Mathematics, Statistics, and other quantitative fields
+ Solutions Engineering Summer Scholar: Computer Science, Software Engineering, Computer Engineering, and other technical degrees deep in programming languages
+ Must be legally authorized to work in the United States without the need for employer sponsorship now or at any time in the future
+ Ability to obtain a U.S. Security Clearance
+ Strong academic track record (minimum GPA of 3.2)
+ Ability to travel up to 50%, on average, based on the work you do and the clients and industries/sectors you serve
How You'll Grow
Throughout the course of the internship program, you'll receive formal and informal mentorship and training. Our Summer Scholar training program provides a view both into the technical skills as well as critical professional behaviors, standards, and mindsets required to make the most of your internship. The program includes a variety of team-based, hands-on exercises and activities. Beyond the formal training, you will work with talented consulting professionals, granting you access to ask questions and gain valuable real world experience while working on client engagements. Explore Deloitte University, The Leadership Center.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.
Work You'll Do
As a Summer Scholar, you will be an integral member of a client service team, collaborating with diverse and talented team members to help solve multidimensional problems, improve performance, and generate value for our clients. You can capitalize on our cross-industry presence to find your niche and build your individual brand within the organization. This person should have strong analytical and critical thinking skills with the ability to solve complex problems and communicate findings.
While a career in consulting is dynamic and evolving, we look for people who will perform in specific areas, grow those related skills, and deliver exceptional results to our clients. We recognize that you have unique skills, experiences, and interests, so we divide the broad scope of the Summer Scholar role into skills-based profiles in order to best align each Summer Scholar with a focus area. Setting our people up for success is our highest priority. We are currently recruiting Summer Scholars whose skills and interests align with one of the following areas:
Actuarial Summer Scholar
+ This Summer Scholar builds financial & mathematical models that can improve organizational performance and help clients make informed business decisions. This Summer Scholar also advises clients on complex business problems by interpreting large data sets using statistical methods to quantify risk. Majors : Actuarial Science, Mathematics, Statistics
Applied AI Summer Scholar
+ This Summer Scholar will architect, position, develop, design and deploy enterprise solutions which include components across the Artificial Intelligence spectrum, such as Chatbots, Virtual Assistants, Machine learning and Cognitive Sciences. This Summer Scholar will perform data studies and data discovery routines for video, voice, weblog, sensor, machine and social media data sources or mash ups of new and existing data sources. Majors : Applied AI, Data Analytics, Mathematics, Statistics, Data Science
Business Summer Scholar
+ This Summer Scholar regularly employs a business first lens while solving problems and delivering practical solutions to clients. This Analyst demonstrates a breadth and depth of capabilities (e.g. project management, requirements gathering, data analysis, testing) and is prepared to take on a range of business and organizational challenges to deliver premier client service. This Analyst brings effective knowledge of various enabling applications, project management and related tools/techniques, and delivery approaches to advise, implement, and operate projects. Majors : Business, Economics, Public Policy, Government, Psychology, Industrial and Labor Relations, Human Resources, Operations, Supply Chain, and other Liberal Arts majors
Business Technology Solutions Summer Scholar
+ This Summer Scholar is interested in various technology landscapes and brings a technology-enabled approach to problem solving through elegant configurations or amateur hacking. From visioning stages through plan execution, this Summer Scholar works to inform clients' technology decisions, facilitate the scaling of capabilities, and promote the delivery of organization vision. This Summer Scholar utilizes improved business processes and technology-backed performance efficiencies to enhance client impact. Majors : STEM, Engineering, Information Management, Information Systems
Data Summer Scholar
+ This Summer Scholar leverages data analytics and technology skills to enable the use of data in decision making. This Summer Scholar designs and develops cloud based data processing pipelines, machine learning predictive models, data visualization dashboards and other data driven systems. Majors : Data Science, Computer Science, Business Analytics, Mathematics, Statistics, and other Quantitative Fields
Solutions Engineering Summer Scholar
+ This Summer Scholar has a pioneer mindset when it comes to technical solutioning. This Summer Scholar is a tinkerer, problem solver, programmer, and amateur hacker who enjoys applying these skills in their work. This Summer Scholar enjoys rolling up their sleeves to make things work and isn't afraid to challenge teammates and clients to push beyond conventional designs and thinking to develop deeper capabilities. This Summer Scholar is a future technical architect who wants to code now and in the future. Majors : Computer Science, Software Engineering, Computer Engineering, and other Technical degrees deep in programming languages
The Team
Our practitioners will be able to maintain the specialization they have built to date in certain areas while also learning how it connects to broader issues in the market. We are committed to continuously supporting our practitioners as they build skills in either one specific part of our business or across the business - our Portfolio is structured to facilitate this learning. Engagement teams at Deloitte drive value for our clients but also understand the importance of developing resources and contributing to the communities in which we work. We make it our business to take issue to impact, both within and beyond a client setting.
Required Qualifications
+ Junior standing in a full-time academic program with target graduation dates between December 2023 and August 2024, with academic area of study in the following or related majors:
+ Actuarial Summer Scholar: Actuarial Science, Mathematics, Statistics
+ Applied AI Summer Scholar: Applied AI, Data Analytics, Mathematics, Statistics, Data Science
+ Business Summer Scholar: Business, Economics, Public Policy, Government, Psychology, Industrial and Labor Relations, Human Resources/Human Resources Management, Operations, Supply Chain, and other Liberal Arts majors
+ Business Technology Solutions Summer Scholar: STEM, Engineering, Information Management, Information Systems
+ Data Summer Scholar: Data Science, Computer Science, Business Analytics, Mathematics, Statistics, and other quantitative fields
+ Solutions Engineering Summer Scholar: Computer Science, Software Engineering, Computer Engineering, and other technical degrees deep in programming languages
+ Must be legally authorized to work in the United States without the need for employer sponsorship now or at any time in the future
+ Ability to obtain a U.S. Security Clearance
+ Strong academic track record (minimum GPA of 3.2)
+ Ability to travel up to 50%, on average, based on the work you do and the clients and industries/sectors you serve
How You'll Grow
Throughout the course of the internship program, you'll receive formal and informal mentorship and training. Our Summer Scholar training program provides a view both into the technical skills as well as critical professional behaviors, standards, and mindsets required to make the most of your internship. The program includes a variety of team-based, hands-on exercises and activities. Beyond the formal training, you will work with talented consulting professionals, granting you access to ask questions and gain valuable real world experience while working on client engagements. Explore Deloitte University, The Leadership Center.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.
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Updated March 14, 2024
Updated March 14, 2024