What is a Public Service Representative?
The average public service representative salary is $31,799. The most common degree is a bachelor's degree degree with an business major. It usually takes 1-2 years of experience to become a public service representative. Public service representatives with a Certified in Public Health (CPH) certification earn more money. Between 2018 and 2028, the career is expected to grow -2% and produce -51,600 job opportunities across the U.S.
What Does a Public Service Representative Do
There are certain skills that many public service representatives have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed communication skills, computer skills and customer-service skills.
How To Become a Public Service Representative
If you're interested in becoming a public service representative, one of the first things to consider is how much education you need. We've determined that 61.1% of public service representatives have a bachelor's degree. In terms of higher education levels, we found that 7.8% of public service representatives have master's degrees. Even though most public service representatives have a college degree, it's possible to become one with only a high school degree or GED.
Public Service Representative Career Paths
As you move along in your career, you may start taking on more responsibilities or notice that you've taken on a leadership role. Using our career map, a public service representative can determine their career goals through the career progression. For example, they could start out with a role such as communications specialist, progress to a title such as editor and then eventually end up with the title account manager.
Average Salary for a Public Service Representative
What Am I Worth?
Roles and Types of Public Service Representative
There are several types of public service representative, including:
Service Representative
Role:
As a service representative, you're going to spend a lot of your time addressing customer complaints. For someone who likes to solve problems, this is a great position. Bonus points if you're able to be nice with every customer.
You'll probably only need a high school degree in this position, as you'll get a lot of on-the-job training to really learn about the job. Aside from handling customer complaints, you will take a lot of orders from customers and you'll be a resource for people to ask questions. So it's not all negative.
What's even better about this job is that you'll only ever work full-time. You probably won't ever have to work more than that so you can take solice in knowing that. Plus, you'll have lots of job opportunities as service respresentatives are helpful in nearly every industry.
- Average Salary: $33,692
- Degree: Bachelor's Degree
Member Service Representative
Role:
In any organization that provides services for members, such as a bank, an insurance agency, or an association, there is a member service representative to respond to requests and complaints, provide information about products and membership policies, and process orders.
The position pretty much functions like a customer service representative job, except the customer, in this case, is not just any Joe, but a member. Tread lightly.
The number of customer service positions is skyrocketing at the speed of lightning, with a predicted increase of 10% by 2024. That is a lot, more than the average increase for all occupations put together. So grab your seat and buckle up for the ride.
- Average Salary: $31,395
- Degree: Bachelor's Degree
Guest Service Representative
Role:
The purpose of a guest service representative is to ensure the guests have a memorable experience. You'll be responsible for providing front desk services to guests and processing guest payments. You'll serve as the first point of contact for information on any matter. Furthermore, you'll work with other departments to address and document guest concerns in the database.
Also, you'll oversee check-ins and check-outs, deliver mails and messages, and process meal and beverage requests. Additionally, you'll assign rooms, perform various administrative duties, and resolve conflict or tension. An applicant for the position of guest service representative must have a high school diploma or its equivalent with at least two years of experience in a related role.
You must be proficient in Microsoft Office. You must possess communication, time management, interpersonal, organization, conflict resolution, and listening skills. Guest service representatives make an average gross salary of $27,111, which varies from $20,000 and $37,000.
- Average Salary: $26,847
- Degree: Bachelor's Degree
States With The Most Public Service Representative Jobs
Number Of Public Service Representative Jobs By State
| Rank | State | Number of Jobs | Average Salary |
|---|---|---|---|
| 1 | Texas | 6,447 | $28,510 |
| 2 | California | 5,273 | $39,564 |
| 3 | Florida | 4,805 | $28,273 |
| 4 | Illinois | 3,326 | $31,635 |
| 5 | Pennsylvania | 3,114 | $29,940 |
| 6 | Ohio | 3,074 | $32,413 |
| 7 | North Carolina | 2,700 | $27,391 |
| 8 | Georgia | 2,679 | $24,214 |
| 9 | New York | 2,337 | $33,134 |
| 10 | Virginia | 2,285 | $29,021 |
| 11 | Michigan | 2,198 | $35,465 |
| 12 | Indiana | 1,976 | $33,882 |
| 13 | Arizona | 1,855 | $31,849 |
| 14 | Minnesota | 1,851 | $34,141 |
| 15 | Missouri | 1,749 | $26,842 |
| 16 | Tennessee | 1,735 | $34,223 |
| 17 | Massachusetts | 1,592 | $37,041 |
| 18 | New Jersey | 1,494 | $32,226 |
| 19 | Iowa | 1,413 | $30,544 |
| 20 | South Carolina | 1,388 | $25,815 |
| 21 | Kentucky | 1,361 | $24,032 |
| 22 | Wisconsin | 1,328 | $35,317 |
| 23 | Colorado | 1,326 | $34,158 |
| 24 | Alabama | 1,280 | $24,485 |
| 25 | Maryland | 1,196 | $31,530 |
| 26 | Washington | 1,047 | $34,870 |
| 27 | Oklahoma | 965 | $28,888 |
| 28 | Kansas | 944 | $28,629 |
| 29 | Louisiana | 841 | $25,613 |
| 30 | Mississippi | 808 | $24,340 |
| 31 | Maine | 790 | $32,848 |
| 32 | Utah | 760 | $31,165 |
| 33 | Nebraska | 727 | $31,042 |
| 34 | West Virginia | 681 | $26,040 |
| 35 | Oregon | 665 | $31,914 |
| 36 | New Mexico | 633 | $23,448 |
| 37 | Connecticut | 603 | $32,248 |
| 38 | Nevada | 580 | $32,322 |
| 39 | Arkansas | 565 | $24,798 |
| 40 | New Hampshire | 483 | $30,076 |
| 41 | Montana | 477 | $32,310 |
| 42 | Idaho | 467 | $34,742 |
| 43 | North Dakota | 422 | $29,894 |
| 44 | South Dakota | 388 | $27,369 |
| 45 | Rhode Island | 316 | $34,654 |
| 46 | Wyoming | 229 | $27,125 |
| 47 | Delaware | 222 | $27,033 |
| 48 | Hawaii | 207 | $25,661 |
| 49 | Vermont | 153 | $34,779 |
| 50 | Alaska | 148 | $31,216 |
Top Skills For a Public Service Representative
The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 19.5% of public service representatives listed customer service on their resume, but soft skills such as communication skills and computer skills are important as well.
Choose From 10+ Customizable Public Service Representative Resume templates
Zippia allows you to choose from different easy-to-use Public Service Representative templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Public Service Representative resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.
Public Service Representative diversity
Public Service Representative Gender Distribution
After extensive research and analysis, Zippia's data science team found that:
- Among public service representatives, 57.1% of them are women, while 42.9% are men.
- The most common race/ethnicity among public service representatives is White, which makes up 54.6% of all public service representatives.
- The most common foreign language among public service representatives is Spanish at 34.9%.
Online Courses For Public Service Representative That You May Like
1. Breastfeeding: Public Health Perspectives
Engaging in this course will provide you with the opportunity to think about breastfeeding and its public health implications. The Socio-Ecological Model will be the framework of the course as we think about how each level of the Model (individual, interpersonal, community, organizational, and public policy) impacts breastfeeding practices in the United States, and globally. Through short video lectures you will be introduced to relevant topics related to the public health perspectives of...
2. Foundations of Public Health Practice: The Public Health Approach
The Public Health Approach course is the first instalment of the wider Foundations of Public Health Practice specialisation from Imperial College London's Global Master of Public Health (MPH). The scope and content of this course has been developed from the ground up by a combined team of academics and practitioners drawing on decades of real-world public health experience as well as deep academic knowledge. Through short video lectures, practitioner interviews and a wide range of interactive...
3. Press Coverage, Publicity & Public Relations For Branding
Public relations to reach 100,000+ potential clients with strategies to get publicity & press coverage for branding ASAP...
How Do Public Service Representatives Rate Their Jobs?
Top Public Service Representative Employers
Most Common Employers For Public Service Representative
| Rank | Company | Average Salary | Hourly Rate | Job Openings |
|---|---|---|---|---|
| 1 | Boston Symphony Orchestra | $40,520 | $19.48 | 3 |
| 2 | Social Security Administration | $39,659 | $19.07 | 4 |
| 3 | Portland State University | $39,226 | $18.86 | 4 |
| 4 | Santa Clara Valley Water District | $38,382 | $18.45 | 6 |
| 5 | Oregon Health & Science University | $37,959 | $18.25 | 7 |
| 6 | Pacific Gas and Electric | $35,723 | $17.17 | 3 |
| 7 | Kaiser Permanente | $32,973 | $15.85 | 5 |
| 8 | Citi | $32,960 | $15.85 | 13 |
| 9 | Redevelopment Agency of Salt Lake City | $32,814 | $15.78 | 2 |
| 10 | The State of Oregon | $32,098 | $15.43 | 19 |