Post job

Explore jobs

Find specific jobs

Explore careers

Explore professions

Best companies

Explore companies

OverviewJobsSalary

Skills

What They DoEducationDemographicsJob DescriptionHow To HireBest CompaniesBest StatesBest CitiesJob OutlookEntry Level jobs
zippia ai icon

Automatically apply for jobs with Zippia

Upload your resume to get started.

Public services assistant skills for your resume and career

Updated January 8, 2025
2 min read
Below we've compiled a list of the most critical public services assistant skills. We ranked the top skills for public services assistants based on the percentage of resumes they appeared on. For example, 17.7% of public services assistant resumes contained customer service as a skill. Continue reading to find out what skills a public services assistant needs to be successful in the workplace.

15 public services assistant skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how public services assistants use customer service:
  • Facilitated a friendly campus environment for students and community members; gained customer service experience in computers and technology assistance
  • Performed all aspects of circulation department duties while providing courteous and efficient customer service to library patrons.

2. Community Outreach

Here's how public services assistants use community outreach:
  • Advanced case management including analyzing of records, interviewing of clients, community outreach and report preparation.
  • Direct responsibilities included reception services, technological assistance to patrons, minor clerical duties and community outreach.

3. Word Processing

Here's how public services assistants use word processing:
  • Assisted library officer-on-duty by performing general administrative tasks such as filing, word processing, data entry, and internet research.
  • Perform clerical activities such as filing, typing, word processing, photocopying and mailing out material, and mail sorting.

4. Medicaid

Here's how public services assistants use medicaid:
  • Interviewed clients extensively to secure information required for eligibility determination for Public assistance, Medicaid and Food Stamps.
  • Clerk in Adult Medicaid 1988.

5. Circulation Desk

A circulation desk refers to a place in the library where one can check-in, borrow materials, pay fines, collect inquiries, and many more during library hours. It is usually located near the main entrance of each library.

Here's how public services assistants use circulation desk:
  • Assist and greet students and handle all circulation desk questions and refer patrons in need of professional assistance to librarians.
  • Assisted library patrons at the circulation desk using Innovative Interfaces Millennium.

6. Library Catalog

Here's how public services assistants use library catalog:
  • Work with Microsoft Office, the library cataloging system WMS, and master various research databases.
  • Entered new items into the library catalog.

Choose from 10+ customizable public services assistant resume templates

Build a professional public services assistant resume in minutes. Our AI resume writing assistant will guide you through every step of the process, and you can choose from 10+ resume templates to create your public services assistant resume.

7. Library Patrons

Here's how public services assistants use library patrons:
  • Greeted library patrons at the front desk and answered questions about research data bases, printing and library services
  • Answered phone inquires and greeted library patrons.

8. Library Policies

Here's how public services assistants use library policies:
  • Provided patrons with answers to reference questions, library policies and navigating computer problems.
  • Observed and enforced library policies and procedures while performing other duties as required.

9. Service Desk

The point of contact between a services provider or enterprise and the end-user is referred to as the services desk. A service desk enables businesses to effectively implement daily internal and external tasks. It also helps enterprises in communicating with their customers and tending to their requests effectively.

Here's how public services assistants use service desk:
  • Shelve, organize and retrieve books, periodicals and library materials * Assist customers and manage the service desk
  • Staffed service desk as first point of contact for patrons with circulation questions.

10. Library Resources

Here's how public services assistants use library resources:
  • Provide reference services to the public and assist patrons in the use of library resources.
  • Sorted library resources according to established procedure for easier access to students and professors.

11. Front Desk

Here's how public services assistants use front desk:
  • Provide front desk reception duties such as greeting students & parents/check-in processes.
  • Helped patrons check out and check in material at front desk Answered telephones and answered any general questions or issues with accounts

12. Student Assistants

Here's how public services assistants use student assistants:
  • Trained and supervised student assistants for various library operations.
  • Supervised student assistants and volunteers.

13. Library Equipment

Here's how public services assistants use library equipment:
  • Assist patrons with library equipment, troubleshoot basic questions.
  • Maintain and troubleshoot problems with library equipment including computers, and photocopiers.

14. Telephone Inquiries

Here's how public services assistants use telephone inquiries:
  • Answered telephone inquiries, provided circulation and general information along with shelved books through circulation.
  • Answer incoming telephone inquiries from applicants/customers, internalcustomers, other agencies, and the general public.

15. Issue Library Cards

Here's how public services assistants use issue library cards:
  • Assist patrons with fines, explain policies and procedures, check out/renew materials, and issue library cards.
  • Issue library cards after checking state issued identification or passport.
top-skills

What skills help Public Services Assistants find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

List of public services assistant skills to add to your resume

Public services assistant skills

The most important skills for a public services assistant resume and required skills for a public services assistant to have include:

  • Customer Service
  • Community Outreach
  • Word Processing
  • Medicaid
  • Circulation Desk
  • Library Catalog
  • Library Patrons
  • Library Policies
  • Service Desk
  • Library Resources
  • Front Desk
  • Student Assistants
  • Library Equipment
  • Telephone Inquiries
  • Issue Library Cards
  • Library Services
  • Reference Services
  • PowerPoint
  • Administrative Tasks
  • Library System
  • Library Operations
  • Computer Lab
  • Research Materials
  • Press Releases
  • Telephone Calls
  • Library Database
  • Dewey Decimal System
  • Collection Maintenance
  • Travel Arrangements
  • Libguides

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

Browse office and administrative jobs