Customer Service Manager jobs at Public Storage - 1260 jobs

General Manager - Owner-User Urban Office Campus The General Manager is responsible for the full scope of operations and workplace experience at a premier, owner-occupied Class A office project, that serves as the company's corporate headquarters. In this unique role, the General Manager serves as both the steward of the asset for ownership and the primary partner to the owner-occupier, ensuring that the building operates seamlessly, efficiently, and at the highest standards of service. This position blends professional property management expertise with a hospitality-driven approach, delivering an exceptional environment that supports the owner's business, its employees, and its long-term investment objectives. Key Responsibilities Owner-User Service & Workplace Experience Act as the primary on-site liaison with the owner's leadership, facilities, and employee engagement teams. Anticipate and address operational needs that directly impact the owner's employees, ensuring a comfortable, safe, and productivity-enhancing environment. Develop and manage programs, amenities, and workplace initiatives tailored to the unique requirements of the owner-user. Maintain proactive communication with ownership regarding building performance, upcoming needs, and opportunities for improvement. Operations & Building Management Oversee all aspects of daily building operations including engineering, maintenance, security, janitorial, and sustainability initiatives. Oversee maintenance of building systems and infrastructure at peak performance to support continuous business operations. Provide oversight of lease administration and tenant relations for any tenants of the owner-occupier, ensuring compliance, effective communication, and strong landlord-tenant relationships. Work with owner representative and facilities teams to implement and execute preventative maintenance schedules and to manage capital improvements and modernization projects. Ensure all spaces-both front-of-house and back-of-house-reflect the owner's standards of quality and professionalism. Financial & Asset Stewardship Oversee the development and management of the property's annual operating and capital budgets, balancing fiscal discipline with the owner's business needs. Provide regular reporting and insights on building operations, expenses, and long-term asset planning. Partner with ownership on forecasting, major capital planning, and alignment of building operations with corporate goals. Leadership & Vendor Oversight Lead, train and mentor on-site staff with a culture of accountability, professionalism, and hospitality. Negotiate, manage, and monitor contracts with vendors to ensure high-quality, cost-effective service delivery. Establish and enforce service-level standards consistent with both property management best practices and ownership's expectations. Compliance & Risk Management Ensure building operations and vendors meet all applicable regulatory, environmental, and safety standards. Serve as the primary coordinator for safety, security, and emergency preparedness programs. Maintain and update risk management procedures that safeguard both the business operations of the owner-occupier and the long-term value of the asset. Qualifications Bachelor's degree in Business, Real Estate, Facilities Management, or related field. 7+ years of commercial property management experience, ideally including direct oversight of single-tenant or corporate headquarters environments. Strong operational and financial management skills, paired with a service-oriented mindset. Exceptional communication skills and the ability to build trust with ownership and corporate leadership. Proficiency with property management systems (Yardi, MRI, etc.) and Microsoft Office Suite. Professional designations such as RPA, CPM, or LEED AP preferred. Must have a California Department of Real Estate license Core Competencies Owner Partnership - Serves as a trusted advisor to ownership, aligning property operations with corporate strategy. Hospitality-Driven Leadership - Engages with ownership and enhances the workplace experience for employees in a manner that demonstrates service excellence. Operational Rigor - Manages the building with discipline, foresight, and attention to detail. Hands-On Stewardship - Maintains a visible presence in daily operations to ensure quality and responsiveness. Strategic Alignment - Balances immediate operational needs with long-term investment and asset performance goals. Benefits Full medical (PPO & HDHP), dental, vision, dependent care FSA, FSA Transit, HSA 401K (Pre Tax & Roth) Salary $185,000 - $215,000

The General Manager is responsible for the full operational oversight of a 1,500‑unit rent-stabilized residential portfolio located in the Sunnyside/Woodside neighborhoods of Queens. This is a full‑time, on‑site leadership position requiring deep knowledge of rent‑stabilized housing, building operations, staff management, and regulatory compliance. The portfolio consists of 38 five‑story walk‑up buildings, each more than 100 years old and equipped with its own boiler. Key Responsibilities Regulatory & Administrative Management Maintain thorough knowledge of rent‑stabilization laws, DHCR requirements, and local housing regulations. Ensure full compliance with all legal, regulatory, and reporting obligations. Oversee collections, tenant accounts, and arrears management. Manage payroll for all site employees. Utilize Yardi and AvidXchange for financial, operational, and invoicing functions. Operations & Maintenance Direct and oversee the day‑to‑day operations of all 38 buildings, ensuring a high standard of maintenance and safety. Manage ongoing and planned capital improvement projects, including: Gas pipe replacement Roof replacements Facade work Mechanical and structural upgrades Coordinate and supervise 3rd‑party contractors for apartment and building renovations. Leasing & Marketing Oversee the renovation, marketing, and leasing of all vacant units. Work closely with ownership and/or leasing personnel to ensure competitive and timely unit turnover. Financial Management Prepare and manage annual budgets, track operating expenses, and ensure cost‑effective operations. Negotiate and manage vendor contracts. Support ownership with long‑term capital planning. Staff Leadership & Supervision Supervise and support: 25 handymen and porters 6 office staff members Ensure high performance through training, delegation, and ongoing evaluation. Maintain strong communication across all departments and foster a professional, accountable workplace culture. Qualifications Extensive experience managing rent‑stabilized, multi‑building residential portfolios. Strong knowledge of NYC housing regulations and compliance standards. Demonstrated ability to manage large field and office teams. Proficiency with Yardi and AvidXchange platforms. Strong organizational, communication, and problem‑solving skills.

Job Title: General Manager at Black Bear Property Management Reports To: Owner/CEO We are seeking a driven and highly organized General Manager to lead the operations of our growing property management company. This role is ideal for an individual who thrives on building systems, managing people, and creating structure while maintaining clear communication with clients and tenants. The General Manager will effectively act as the operational backbone of the company, taking full ownership of business processes while the owner focuses on driving new leads and sales. Key Responsibilities Develop and implement efficient systems and processes for all areas of operations, including leasing, client and new property onboarding, accounting, and property maintenance. Oversee day-to-day company operations, ensuring a high level of service delivery to both property owners and tenants. Manage, train, and support staff to ensure all team members perform at their highest potential. Serve as the primary point of contact for clients, delivering clear, professional, and timely communication. Monitor business performance metrics and identify opportunities for operational improvement. Collaborate closely with the Owner/CEO to align operational strategies with company goals. Take full ownership of internal operations-treating the business as your own-to ensure stability and scalability as the company grows. Qualifications Bachelor's degree in Business Administration, Real Estate Management, or a related field (preferred). 5+ years of experience in property management, operations, or a similar leadership role. Strong understanding of property management processes, systems, and compliance requirements. Proven team leadership skills with the ability to motivate and manage multiple departments. Excellent communication, problem-solving, and organizational abilities. Proficiency with property management and accounting software. Entrepreneurial mindset with a dedication to ownership and accountability. Base- $60,000/yr starting DOE plus competitive commissions and potential options for stock in Black Bear as we grow. FT/Hybrid

Money Maestro: Boost revenue, cut costs, and keep our finances in tip-top shapeyour savvy keeps us winning! Sales Superstar: Dream up sales plans, champion the budget, and connect with big accounts to keep our bookings booming. Systems Whiz: Rock th General Manager, Manager, Suite, Restaurant

Join Our Team as a General Manager! Ready to be the hero of hospitality? As our General Manager at Aimbridge, you're at the heart of everything that makes our property shine! Your mission: lead the charge in operations, maximize financial results, and keep our service levels top-notch while making sure we always play by the rules. You'll be a master of sales strategies, a wizard with budgets, and the go-to champion for creating unforgettable guest experiences. If you've got the leadership spark, a knack for systems, and a passion for delighting guests, step up and help us set new standards for hospitality! Key Skills/Responsibilities Money Maestro: Boost revenue, cut costs, and keep our finances in tip-top shape-your savvy keeps us winning! Sales Superstar: Dream up sales plans, champion the budget, and connect with big accounts to keep our bookings booming. Systems Whiz: Rock those reports and tech tools to streamline the way we work and make smart choices fast. Guest Guru: Wow our guests every time-solve issues with a smile and turn every stay into a five-star memory. Team Captain: Inspire, support, and lead our crew-coaching with heart and building a winning team vibe. People Connector: Build awesome relationships with everyone from owners to community leaders-you're our hotel's ultimate ambassador! Education & Experience At least 6 years of progressive experience in a hotel or related field, or a 4-year college degree with 4 to 5 years of related experience, or a 2-year college degree with 5 to 6 years of related experience. Valid driver's license for the applicable state Benefits After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following: Now offering Daily Pay! Ask your Recruiter for more details Medical, Dental, and Vision Coverage Short-Term and Long-Term Disability Income Term Life and AD&D Insurance Paid Time Off Employee Assistance Program 401k Retirement Plan Property Information We're in downtown Boise, near Idaho Central Arena, the Boise River Greenbelt trail, and only a short walk from local dining. Boise State University, the Idaho State Capitol, and the Boise Centre are within a mile. Enjoy breakfast and dinner from the Garden Grille & Bar, evening room service, and our indoor pool. At our hotel, we're committed to providing the best guest service in the area. But what really sets us apart is our team. When you join us, you'll find a supportive and collaborative work environment where you'll feel like part of a family. We celebrate our successes every month with team-building activities and events that bring us closer together. So, if you're looking for a place where you can grow, succeed, and belong, come join us!

An onsite General Manager is responsible for supervising the administrative support staff of the Community Association assigned. The General Manager will provide oversight and support of the various departments within the Community Association which General Manager, Manager, Property Management, Director

The General Manager (GM) is responsible for providing the overall supervision of a community association. The GM interacts with the internal and external clients including homeowners, vendors, board members and committee members as well as onsite sta General Manager, Manager, Director, Management, Operations, Property Management, Dance

The General Manager (GM) is a performance driven leader and mentor to all onsite direct reports. This position provides the overall supervision of a HOA community, interacting with board members, homeowners, vendors, committee members as well as staf General Manager, Manager, Project Management, Operations, Communications, Accounting, Property Management, Business Services

* Our Property Managers get to work independently at multiple locations; spending time both inside and outside * We assess customer storage needs and make suggestions, including selling packing and moving supplies * Daily storage unit inspections to confirm inventory and availability helps make sure spaces are ready to rent * Auditing cash drawers and making bank deposits are part of the daily business * We help keep our customers current with payments and make reminder and collection calls when required Physical Requirements: * Ability to transport lift/move items weighing up to 35 pounds * Our property managers should be able to walk in/around facilities spending up to 50% of their time in outdoor environments, including climbing stairs and opening large doors. * Performing cleaning and daily maintenance tasks: including sweeping/mopping interior areas and maintain exterior grounds/curb appeal clean and free of debris.

Job Description Customer Service Professionals - Build a Career in Real Estate If you love serving people and want a career with more growth, flexibility, and income potential, real estate could be your next big step. Through KSCORE, Keller Williams Integrity NW provides real estate education to help service-minded professionals transition into real estate - no prior experience needed. Here's what you'll gain: Training and mentorship from the #1 real estate company in the world. A culture focused on community, collaboration, and client care. Flexible schedule - be your own boss. Profit share and bonus opportunities beyond commissions. Your ability to listen, guide, and serve is exactly what makes you an outstanding real estate professional. Pair that with our training, tools, and momentum, and you'll have everything you need to succeed. Apply today to learn how you can get your license at no cost and start your real estate career with us. #RealEstateJobs #CustomerService #KSCORE #CareerGrowth #KellerWilliams #KWIntegrityNW #JoinTheMovement Compensation: $100,000 Responsibilities: Strong background in sales, business development, or other performance-driven roles. Excellent communication and interpersonal skills with a natural ability to build relationships. Highly motivated, competitive, and goal-oriented with a desire to achieve top results. Ability to work independently while also contributing to a collaborative team culture. Comfortable using technology, CRM systems, and digital tools to manage leads and clients. Growth mindset with a willingness to learn new skills and follow proven models. Must be willing and able to obtain a real estate license (KSCORE program provides no cost to you for the licensing path). Qualifications: Background in customer service, hospitality, retail, or client support roles. Excellent communication and active listening skills with a focus on client needs. Strong problem-solving ability and patience when guiding clients through important decisions. Friendly, approachable personality with a service-minded attitude. Ability to manage multiple tasks and stay organized in a fast-paced environment. Growth-oriented and eager to learn new skills through training and mentorship. Must be willing and able to obtain a real estate license (KSCORE program provides a no-cost to you licensing path). About Company Why Join Keller Williams Integrity NW? This isn't just a job-it's a leadership opportunity with significant earning potential, autonomy, and professional development. You'll have the resources, support, and commission structure to build something meaningful while helping agents transform their businesses. What we believe: We believe that business is one of the greatest vehicles to impact positive change. It starts with creating a culture that fosters self-awareness, accountability, and growth in individuals. Who we are: We're a highly productive, energetic, and dynamic group of people. We are a group of individuals who seek to foster an inclusive environment. At Keller Williams, we believe collaboration is king, and that we all do better when we all do better.

Customer Service Professionals - Build a Career in Real Estate If you love serving people and want a career with more growth, flexibility, and income potential, real estate could be your next big step. Through KSCORE, Keller Williams Integrity NW provides real estate education to help service-minded professionals transition into real estate - no prior experience needed. Here's what you'll gain: Training and mentorship from the #1 real estate company in the world. A culture focused on community, collaboration, and client care. Flexible schedule - be your own boss. Profit share and bonus opportunities beyond commissions. Your ability to listen, guide, and serve is exactly what makes you an outstanding real estate professional. Pair that with our training, tools, and momentum, and you'll have everything you need to succeed. Apply today to learn how you can get your license at no cost and start your real estate career with us. #RealEstateJobs #CustomerService #KSCORE #CareerGrowth #KellerWilliams #KWIntegrityNW #JoinTheMovement Strong background in sales, business development, or other performance-driven roles. Excellent communication and interpersonal skills with a natural ability to build relationships. Highly motivated, competitive, and goal-oriented with a desire to achieve top results. Ability to work independently while also contributing to a collaborative team culture. Comfortable using technology, CRM systems, and digital tools to manage leads and clients. Growth mindset with a willingness to learn new skills and follow proven models. Must be willing and able to obtain a real estate license (KSCORE program provides no cost to you for the licensing path). Background in customer service, hospitality, retail, or client support roles. Excellent communication and active listening skills with a focus on client needs. Strong problem-solving ability and patience when guiding clients through important decisions. Friendly, approachable personality with a service-minded attitude. Ability to manage multiple tasks and stay organized in a fast-paced environment. Growth-oriented and eager to learn new skills through training and mentorship. Must be willing and able to obtain a real estate license (KSCORE program provides a no-cost to you licensing path).

At Percepta, we deliver award-winning services for every stage of the automotive and mobility customer journey. As a Customer Service Case Manager working on-site in Houston, TX, you'll become part of a community that values your success, supports your career growth, and celebrates your contributions. What You'll Be Doing The Customer Service Case Manager will work with customers to earn and retain their loyalty by showing the appropriate empathy and resolving their concerns in the fastest and most pleasant means possible. They will also resolve a range of concerns by carefully listening to the customer and leveraging skills learned during training, combined with knowledge base tools to ensure their questions are answered and that they have a positive view of our client's brand throughout the case management process. During a Typical Day, You'll * Provide an exceptional customer experience with a focus on building a relationship of trust and enthusiasm while guiding the customer from their initial contact through case resolution * Act as a resource for all product knowledge and service support * Actively listens to the customer while controlling the interaction to lead the customer in a professional and efficient manner * Act as a liaison between the customer, service support, and dealership by following up to ensure customer satisfaction * Be responsible for handling inbound customer calls in a helpful, courteous, and professional manner, displaying knowledge and concern for their needs * Be responsible for handling emails * Exhibit strong follow-up and organizational skills in both verbal and written communication * Be responsible for resolving customer issues using all available resources, including dealers (i.e., Service Personnel, Subject Matter Experts (SMEs), Leadership, and Field Service Engineers) * Return all email and voice mail messages promptly and follow up with customers and dealers as committed * Be responsible for documenting all customer interactions * Use applicable customer satisfaction tools to resolve customer issues - tools include financial assistance, service plans, payments, and maintenance plans * Meet specified goals as set forth by management * Provide feedback to management for the continued and improved performance of the department to foster positive results and growth * Work as a team player - assist other team members when in need of support * Perform other duties as assigned * Handle Case Management, which includes: * Practical application of time management is critical, as specialists will focus on handling cases from initial concern to resolution * Specialists will be trained on processes that include understanding local laws * Specialists will need to handle cases within the client's established timeline * Successful agents in this role will utilize resources, including an on-site Knowledge Base, Dealerships, local resources, and Tech SMEs for case progression * Keeping promises is critically important to agent success and customer satisfaction. Customer Service Case Managers must follow up with customers on updates and timelines, as these lead to a poor customer experience and diminished brand loyalty What You Bring to the Role * High school diploma required; Associate or bachelor's degree preferred * Two (2) years of experience in a Customer Relations Contact Center or hospitality industry * Experience in a luxury field (hospitality or brand product) is a plus * Knowledge of the automotive industry is a plus * High level of trust and integrity * Strong verbal and written communication skills * Detailed listening skills * Strong customer service, interpersonal, and relationship-building skills * Time management and the ability to prioritize projects and customer needs * Conflict resolution skills - listen to the customer * Exercise good service and business judgment with the end goal of customer satisfaction * Excellent English language, oral and written, with grammatical knowledge and etiquette * Ability to sway the opinion of others through verbal and/or written correspondence * Ability to work calmly under pressure * Displays professionalism in demeanor, language, and appearance * Ability to blend personality with a professional demeanor to provide the customer with a comfortable conversation * Use of technology for product resourcing to resolve customer issues * Ability to work through multiple computer screens * Typing Skills (minimum 30 words per minute) * Knowledgeable in Microsoft Office, Email, and Texting * Experience with Microsoft Dynamics (Customer Contact system) is an asset * Must be able to interact with all internal and external departments and contacts * Must represent Percepta professionally with all customers, external organizations, and contacts What You Can Expect * Pay rate of $19.50 per hour * Health/Dental/Vision/Life Insurance * Flexible Spending Account (FSA) and Health Savings Account (HSA) * 401(k) with company match * Vacation/Sick Time and Paid Holidays * Tuition Reimbursement * Employee Assistance Program * Employee Discount Program * Training and Development Programs (Percepta College) * Employee Rewards Program (Perci Perks) A Bit More About Your Role In this role, the Customer Service Case Manager is the single point of contact for the customer, taking both initial inbound calls and managing those related cases. The Customer Service Case Manager will liaise with our clients, dealerships, and subject matter experts as needed to resolve cases as quickly as possible. The Customer Service Case Manager is empowered to make decisions using customer satisfaction tools to resolve customer concerns and to ensure customer loyalty. The Customer Service Case Manager may receive general inquiry calls, which they will attempt to address or warm transfer to a tier-1 Customer Service Representative as needed. Customer interaction will be accomplished through a combination of inbound/outbound phone, email, and other correspondence. The Customer Service Case Manager is responsible for meeting expected customer service levels and achieving Customer Experience objectives relative to their after-call and after-case customer survey scores. About Percepta Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty for its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support. Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta, we: * Lead with humility - We listen first, lead with empathy, and stay grounded-so people and ideas have room to grow. * Service beyond self - We serve others-clients, customers, and teammates-with care and integrity in every interaction. * Leave it better - We take ownership and leave every process, person, and place better than we found it. * Win together - We succeed as one-celebrating, supporting, and showing up for each other. * Deliver remarkable - We go beyond expectations to create bold, meaningful moments that stand out. Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way. #LI-Onsite

About NRTAt NRT, we build more than solutions: we build up each other. NRT is a worldwide leader in future-ready FinTech and Information Technology designed to elevate and enhance the enterprise gaming industry. Our next-generation solutions encompass every aspect of the modern integrated resort, including secure payment systems, AML compliance and reporting tools, credit information and electronic marker services to intelligent and engaging table game platforms, dynamic financial and marketing kiosks, and our completely customizable digital gamification and mobile experiences. NRT has acquired JOINGO , a revolutionary resort app engagement platform dedicated to unifying guest experiences, offering a seamless experience from booking to checkout through App Builder, which has more than 100 third-party integrations which are unmatched in the industry. Our strategic partnerships have resulted in the most convenient, reliable, and secure omni-channel payment ecosystem in the industry. Our collective solutions are used by casinos, race and sports operators, lotteries, banks, and retailers-- globally-- to dazzle their guests. We believe in the value of connection and community. Our diversity in skills and background make us a unique and formidable culture. We encourage the growth of individual development and recognize that our success depends on developing each other. To stand firm is to stand together. Our combined innovation and success is rewarded through competitive salaries, paid time off, individual growth plans, community sharing, collaboration, Health Benefits (including medical, vision, dental, EAP, etc) and more. We provide training, product knowledge demos, tiered-lever skill building, development workshops, teambuilding exercises, webinars, and more. Joining NRT is more than a job-- it's an opportunity to grow and discover. To learn more about who we are and what we do, visit our website at **************** Reporting to the Director, Customer Success, the Manager, Customer Success's primary mandate is to manage all customer initiatives the incumbent's focus will be customer account management. Core Competencies· Communication· Achievement/Results Oriented· Teamwork· Initiative· Customer service· Flexibility/Adaptability· Problem Solving· Building relationships Responsibilities include the following, but are not limited to:Customer Account Management - Major Accounts· Manage and grow relationships with major corporate accounts and strategic customers.· Serve as the primary point of contact for assigned accounts, ensuring timely resolution of issues and alignment with customer goals.· Conduct regular account reviews and deliver actionable insights through executive summaries and reports.· Drive customer engagement by facilitating onboarding, adoption, and utilization of NRT solutions.· Collaborate with internal teams (Sales, Product, Support) to ensure seamless customer experience and advocate for customer needs.· Identify opportunities for customers to increase value and revenue growth.· Monitor satisfaction and proactively implement strategies.· Assist in creating and managing onboarding plans for new accounts.· Other responsibilities as required by the Director, Customer Success or designates.· Up to 50% travel is required. Qualifications· At least 3 years of experience in account/relationship management, business development or client-facing role· Experience in working with multi-geographical customers, providing timely support remotely and in-person.· Excellent communication and presentation skill· Experience in managing ATM accounts is an asset.· Bachelor's Degree in business related discipline is required, MBA/Master's degree is an asset. NRT would like to thank all applicants for applying, but only those applicants best suited for the position will be contacted. NRT is an equal opportunity employer. It is NRT's policy to recruit and select applicants for employment solely on the basis of their qualifications, with emphasis on selecting the best-qualified person for the job. NRT does not discriminate against applicants based on race, color, religion, sex, sexual orientation, national origin, or disability or any other status or condition protected by applicable law. NRT welcomes and encourages applications from all. Accommodations are available on request for candidates taking part in all aspects of the selection process.

When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company's esteemed annual list of the World's Most Innovative Companies, as well as recognition as one of U.S. News & World Report's Best Companies to Work For in 2024. Discover endless opportunities to grow and make your mark at Hines. Responsibilities As a Service Supervisor - Multifamily with Hines, you will be responsible for overseeing and coordinating all mechanical and technical support for the property with limited direct supervision. You will ensure the building and all areas in the property meet the Hines standard for appearance, safety, cleanliness, and overall functionality. Responsibilities include, but are not limited to: Provides leadership and support to team members, ensuring each role has the tools and resources to meet and/or exceed their expectations. Promotes a collaborative, team work mindset. Manage the completion of all work orders generated from resident requests Actively ensure routine upkeep on the property is checked and repaired or replaced while ensuring that safety standards are met Establish and ensure standards for the cleanliness and overall appearance of the property to meet expectations of ownership objectives Manage make-ready process, new move-ins via inspection, identifying needs, scheduling contractors and vendors as needed, and complete all maintenance tasks Implement and oversee inventory control Respond to questions from other service members as well as residents and assign work requests according to urgency and efficiency Ensure safety information is current and readily accessible while keeping up to date on all OSHA and other safety related laws and requirements to enforce compliance Prepare and manage the maintenance and capital expense budget for the property Participate in regional and firm-wide initiatives and assignments Participate in staff's evaluation process as needed and determined by Supervisor Operate, adjust, perform maintenance and repairs on all mechanical, appliance, electrical, plumbing and HVAC related equipment to efficiently meet the objectives of the assignment Comply with all Hines policies and procedures, as well as City, State and Federal safety and environmental laws, codes, standards, and regulations Effectively manage personnel overtime usage, audit accuracy, and provide approval of personnel time sheets Provide staff with correct equipment, tools, and training as appropriate to the property Provide direct reports with leadership, hiring, counseling, terminations, training, and scheduling Adjust and operate the fire alarm and life safety systems Monitor and manage building energy use and maintain energy management programs Order, stock, and establish inventory control of parts and supplies that ensures the appropriate parts stocking levels with accurate and timely records of receipts and issues Ability to troubleshoot standard operations and repair problems with limited supervision Successful completion of all required training programs within required timeframes Able to analyze mathematical data related to financial and operational decisions Qualifications Minimum Requirements include: High school diploma or equivalent from an accredited institution Two or more years of property maintenance management or leadership experience in a related industry Have or obtain required city and/or government licenses or permits, i.e.: The EPA certification for refrigerant recycling Pool & Spa Operator * If, upon hire or promotion to this position, an individual does not have the required permits or licenses, the individual will obtain those permits or licenses within six months of the promotion, or six months from the date eligible for the license or permit. Strong knowledge of plumbing, electrical, general carpentry, HVAC, and appliances Possess proficient knowledge of Microsoft Office and other computer skills to effectively administer the required work order programs and building operations Proven ability to train and direct others Excellent written, verbal and customer service skills Work indoors approximately 80% of the time and outdoors approximately 20% of the time Use olfactory, auditory, and visual senses Work standing all day Lift 25 lbs. or more Climb up and down stairs and ladders Access remote work areas and confined spaces (i.e., crawl spaces, roofs) Use full range of manual dexterity (i.e., sitting, squatting, bending, kneeling, walking, and lifting) Ability to work an on-call schedule and overtime as business needs deem appropriate Meet the shift working requirements of the assigned property; shifts may include early mornings, late evenings, weekends, and some holidays Closing At Hines, we strive for excellence as a leading global real estate investment manager, driven by our by our belief that real estate is fundamentally about people. Our diverse portfolio spans $93.2 billion¹ of assets across such property types as living, office, retail, mixed-use, logistics and life science projects - all designed to enhance value, connection and inspiration. Our strategic approach integrates local expertise with global knowledge, taking calculated risks aligned with our convictions to exceed expectations and tailor solutions to our clients' needs. While our projects are renowned for enhancing cities and pioneering sustainable practices, we recognize that the true driving force behind Hines' success is our 5,000 dedicated employees in 30 countries who draw on our 65-year history to build the world forward. This is why we prioritize investing in our people, offering comprehensive training, competitive compensation, robust benefits and generous vacation packages. By centering our focus on the growth and wellbeing of our team, we cultivate an inclusive environment where everyone, including our clients, can thrive. Hines is proud to be named to Fast Company's prestigious annual list of the World's Most Innovative Companies for 2024. ¹Includes both the global Hines organization and RIA AUM as of December 31, 2023. We are an equal opportunity employer and support workforce diversity. No calls or emails from third parties at this time please. We can recommend jobs specifically for you! Click here to get started.

When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company's esteemed annual list of the World's Most Innovative Companies, as well as recognition as one of U.S. News & World Report's Best Companies to Work For in 2024. Discover endless opportunities to grow and make your mark at Hines. Responsibilities As a Service Supervisor - Multifamily with Hines, you will be responsible for overseeing and coordinating all mechanical and technical support for the property with limited direct supervision. You will ensure the building and all areas in the property meet the Hines standard for appearance, safety, cleanliness, and overall functionality. Responsibilities include, but are not limited to: Provides leadership and support to team members, ensuring each role has the tools and resources to meet and/or exceed their expectations. Promotes a collaborative, team work mindset. Manage the completion of all work orders generated from resident requests Actively ensure routine upkeep on the property is checked and repaired or replaced while ensuring that safety standards are met Establish and ensure standards for the cleanliness and overall appearance of the property to meet expectations of ownership objectives Manage make-ready process, new move-ins via inspection, identifying needs, scheduling contractors and vendors as needed, and complete all maintenance tasks Implement and oversee inventory control Respond to questions from other service members as well as residents and assign work requests according to urgency and efficiency Ensure safety information is current and readily accessible while keeping up to date on all OSHA and other safety related laws and requirements to enforce compliance Prepare and manage the maintenance and capital expense budget for the property Participate in regional and firm-wide initiatives and assignments Participate in staff's evaluation process as needed and determined by Supervisor Operate, adjust, perform maintenance and repairs on all mechanical, appliance, electrical, plumbing and HVAC related equipment to efficiently meet the objectives of the assignment Comply with all Hines policies and procedures, as well as City, State and Federal safety and environmental laws, codes, standards, and regulations Effectively manage personnel overtime usage, audit accuracy, and provide approval of personnel time sheets Provide staff with correct equipment, tools, and training as appropriate to the property Provide direct reports with leadership, hiring, counseling, terminations, training, and scheduling Adjust and operate the fire alarm and life safety systems Monitor and manage building energy use and maintain energy management programs Order, stock, and establish inventory control of parts and supplies that ensures the appropriate parts stocking levels with accurate and timely records of receipts and issues Ability to troubleshoot standard operations and repair problems with limited supervision Successful completion of all required training programs within required timeframes Able to analyze mathematical data related to financial and operational decisions Qualifications Minimum Requirements include: High school diploma or equivalent from an accredited institution Two or more years of property maintenance management or leadership experience in a related industry Have or obtain required city and/or government licenses or permits, i.e.: The EPA certification for refrigerant recycling Pool & Spa Operator * If, upon hire or promotion to this position, an individual does not have the required permits or licenses, the individual will obtain those permits or licenses within six months of the promotion, or six months from the date eligible for the license or permit. Strong knowledge of plumbing, electrical, general carpentry, HVAC, and appliances Possess proficient knowledge of Microsoft Office and other computer skills to effectively administer the required work order programs and building operations Proven ability to train and direct others Excellent written, verbal and customer service skills Work indoors approximately 80% of the time and outdoors approximately 20% of the time Use olfactory, auditory, and visual senses Work standing all day Lift 25 lbs. or more Climb up and down stairs and ladders Access remote work areas and confined spaces (i.e., crawl spaces, roofs) Use full range of manual dexterity (i.e., sitting, squatting, bending, kneeling, walking, and lifting) Ability to work an on-call schedule and overtime as business needs deem appropriate Meet the shift working requirements of the assigned property; shifts may include early mornings, late evenings, weekends, and some holidays Closing At Hines, we strive for excellence as a leading global real estate investment manager, driven by our by our belief that real estate is fundamentally about people. Our diverse portfolio spans $93.2 billion¹ of assets across such property types as living, office, retail, mixed-use, logistics and life science projects - all designed to enhance value, connection and inspiration. Our strategic approach integrates local expertise with global knowledge, taking calculated risks aligned with our convictions to exceed expectations and tailor solutions to our clients' needs. While our projects are renowned for enhancing cities and pioneering sustainable practices, we recognize that the true driving force behind Hines' success is our 5,000 dedicated employees in 30 countries who draw on our 65-year history to build the world forward. This is why we prioritize investing in our people, offering comprehensive training, competitive compensation, robust benefits and generous vacation packages. By centering our focus on the growth and wellbeing of our team, we cultivate an inclusive environment where everyone, including our clients, can thrive. Hines is proud to be named to Fast Company's prestigious annual list of the World's Most Innovative Companies for 2024. ¹Includes both the global Hines organization and RIA AUM as of December 31, 2023. We are an equal opportunity employer and support workforce diversity. No calls or emails from third parties at this time please.

The YMCA of Metropolitan Chicago is dedicated to creating long-lasting positive change, whether it's through health and wellbeing, early education, violence prevention, or one of our other programs and services. We're looking for talented individuals who are committed to empowering our community by creating a safe and welcoming environment that encourages growth and support - individuals like you! The Manager, Customer Experience, will lead the concierge team at the local Community Hub and provide best-in-class levels of customer service and experiences. You will collaborate with Community Hub leadership and stakeholders across the association to implement operations standards that support enterprise goals and elevate the customer experience. Salary starts at $43,888 per year with full-time benefits and opportunities to grow within the organization! Our staff is the Y's greatest asset. Our teams provide valuable skills, knowledge, and passion that is essential to the contribution and positive impact in our communities, which is why we offer Y employees numerous perks and benefits, including: Competitive salaries reflecting your skills and experience. Comprehensive health, dental, and vision insurance for eligible employees, plus wellness programs, mental health resources, and a family gym membership. Generous PTO and paid holidays, with flexible work hours for work-life balance. 403(b) plan with company contributions for eligible employees after 2 years of service. Continuous learning opportunities through workshops and training programs. Supportive work environment valuing diversity, equity, and inclusion. Discounts on programs, employee assistance programs, and company-sponsored events. Scopes and Responsibilities Manage the Community Hub's concierge team, including front-desk operations, scheduling and attendance, and administration Implement and measures customer engagement strategies that increase retention, influence value, and drive a dynamic customer-centric culture Partners with Community Hub leadership to operate facility opening/closing procedures, develop engagement events, ensure adequate staffing coverage, and serve as YMCA ambassador Provides support to leadership at the Community Hub for marketing, sales, and customer experience initiatives Collaborate with customer experience leadership and team members across Community Hubs to maintain and elevate operational standards and customer experience Assist with back office and administrative support Build and maintain long-lasting, strong relationships with customers while partnering with them to better understand their personal objectives and needs Recruit, hire, train, mentor, coach, and manage a team focused on customer experience and engagement Requirements Associate's degree in business, operations, marketing, hospitality, or equivalent 2 years of related work experience, including managerial responsibilities Bilingual, English/Spanish a plus, not required Ability to work flexible hours, weekends, and/or holidays, as needed Proficiency of the technology ecosystem (specifically customer data, CRM, customer engagement) preferred Top-notch verbal, written, and interpersonal communication skills Strong analytical and critical thinking skills Sound leadership ability, including motivating, coaching, and performance management Ability to achieve results by taking a proactive long-term view of business goals and objectives Willingness and ability to complete all mandatory YMCA training and certifications, along with ongoing or additional training as assigned by the supervisor, within established timeframe Child Abuse Prevention - Support the YMCA's commitment to child abuse prevention by: Reporting any items that may provide a health or safety hazard to staff, members, or guests to your supervisor Following all policies and procedures related to keeping children safe in our facilities and programs, including those related to the monitoring and supervision of children Reporting any suspicious behavior and violation of policy and procedures to your supervisor Completing all child abuse prevention training as required

The Community Service Supervisor performs general and/or specialized maintenance and repairs, applies proficient skills in several maintenance trade disciplines, supervises a team of maintenance technicians and assistants, manages a budget for the most cost effect practices, and provides supervision, training, and development for assigned associates. In addition, and along with the Community Manager, the Community Service Supervisor is responsible for overseeing the physical property, general maintenance repairs, unit make-readies, preventative maintenance, and construction or rehabilitation projects for the apartment community. JOB SPECIFIC COMPETENCIES: Provides service to residents in a prompt, courteous, and professional manner Establishes emergency maintenance on-call and daily work schedules for maintenance staff and meets with the Community Manager daily to report on the status of all scheduled work orders Follows up on work assignments for efficiency and thorough completion Instructs staff on and enforces work policies and procedures, safety procedures, and the use and maintenance of equipment and maintains on-site safety binder Makes regular inspections of the community, notifies management of problems and recommends solutions Can identify and correct hazardous property conditions that could place the property in a liable position Utilizes a preventative maintenance program to minimize the cost of maintenance and downtime of equipment and units by maintaining an adequate inventory of all parts, tools, and equipment Obtains competitive pricing on purchases maintains control through purchase orders, oversees contract labor, and orders materials as needed and approved by the Community Manager Assists Community Manager in preparation of annual budget to maximize income, control expenditures and maintain financial objectives to meet pre-determined budgetary goals POSITION QUALIFICATIONS: Education: High School Graduate or General Education Degree (GED) for consideration Some colleges or trade schools preferred Certificates and Licenses: HVAC/Freon Recovery Certification CPO (Certified Pool Operator) and EPA Universal certificates preferred Valid Driver's License Experience/Specialized Knowledge: Minimum of three (3) years related experience Knowledge of a variety of skilled trades, including elements of construction/installation, uses, repair, and maintenance including minor carpentry, minor plumbing, mechanical and electrical, household appliances, framing and finishing walls, doorways, roofs, and other elements of wooden structures, installing and repairing sinks, drains, and toilets, inspecting, cleaning and lubricating mechanical parts of equipment and may do basic welding and metal work Other Requirements: Completion of in-house training within the first 90 days of employment Enjoy the work that they do demonstrate a pleasant demeanor on the job and show a desire for success Exhibits behavior that is consistent with the Vision, Mission, and Core Values of the Company; makes working environment enjoyable for self and others The Community Service Supervisor is required to assist in special projects or activities designated by the Company or in the absence of the Regional Service Manager. This should not be considered all-inclusive. It is merely a guide of expected duties. The employee understands that the job description is neither complete nor permanent and it may be modified at any time. At the request of their supervisor, an employee may be asked to perform additional duties or take on additional responsibilities without notice. Our Mission: Provide quality, safe, and affordable housing for low and moderate-income families Provide an environment for its team members to excel and be recognized and rewarded for their accomplishments Provide the Principals and Partners a fair return on their effort and investment Core Values: EXCELLENCE | INTEGRITY | RESPONSIBILITY | RESPONSIVENESS |RESPECT | CHARACTER

The Community Service Supervisor performs general and/or specialized maintenance and repairs, applies proficient skills in several maintenance trade disciplines, supervises a team of maintenance technicians and assistants, manages a budget for the most cost effect practices, and provides supervision, training, and development for assigned associates. In addition, and along with the Community Manager, the Community Service Supervisor is responsible for overseeing the physical property, general maintenance repairs, unit make-readies, preventative maintenance, and construction or rehabilitation projects for the apartment community. JOB SPECIFIC COMPETENCIES: Provides service to residents in a prompt, courteous, and professional manner Establishes emergency maintenance on-call and daily work schedules for maintenance staff and meets with the Community Manager daily to report on the status of all scheduled work orders Follows up on work assignments for efficiency and thorough completion Instructs staff on and enforces work policies and procedures, safety procedures, and the use and maintenance of equipment and maintains on-site safety binder Makes regular inspections of the community, notifies management of problems and recommends solutions Can identify and correct hazardous property conditions that could place the property in a liable position Utilizes a preventative maintenance program to minimize the cost of maintenance and downtime of equipment and units by maintaining an adequate inventory of all parts, tools, and equipment Obtains competitive pricing on purchases maintains control through purchase orders, oversees contract labor, and orders materials as needed and approved by the Community Manager Assists Community Manager in preparation of annual budget to maximize income, control expenditures and maintain financial objectives to meet pre-determined budgetary goals POSITION QUALIFICATIONS: Education: High School Graduate or General Education Degree (GED) for consideration Some colleges or trade schools preferred Certificates and Licenses: HVAC/Freon Recovery Certification CPO (Certified Pool Operator) and EPA Universal certificates preferred Valid Driver's License Experience/Specialized Knowledge: Minimum of three (3) years related experience Knowledge of a variety of skilled trades, including elements of construction/installation, uses, repair, and maintenance including minor carpentry, minor plumbing, mechanical and electrical, household appliances, framing and finishing walls, doorways, roofs, and other elements of wooden structures, installing and repairing sinks, drains, and toilets, inspecting, cleaning and lubricating mechanical parts of equipment and may do basic welding and metal work Other Requirements: Completion of in-house training within the first 90 days of employment Enjoy the work that they do demonstrate a pleasant demeanor on the job and show a desire for success Exhibits behavior that is consistent with the Vision, Mission, and Core Values of the Company; makes working environment enjoyable for self and others The Community Service Supervisor is required to assist in special projects or activities designated by the Company or in the absence of the Regional Service Manager. This should not be considered all-inclusive. It is merely a guide of expected duties. The employee understands that the job description is neither complete nor permanent and it may be modified at any time. At the request of their supervisor, an employee may be asked to perform additional duties or take on additional responsibilities without notice. Our Mission: Provide quality, safe, and affordable housing for low and moderate-income families Provide an environment for its team members to excel and be recognized and rewarded for their accomplishments Provide the Principals and Partners a fair return on their effort and investment Core Values: EXCELLENCE | INTEGRITY | RESPONSIBILITY | RESPONSIVENESS |RESPECT | CHARACTER

Student Nutrition/SNS - Zone Manager Job Title: Student Nutrition Zone Manager Wage/Hour Status: Non-Exempt Reports to: Student Nutrition Field Supervisor Pay Grade: DO-8 / 217 days Primary Purpose: Responsible for an assigned number of campus operations under the direction of the Field Supervisor. Provide administrative and technical assistance for all program operations, including food production, sanitation procedures and practices, safety and security, and recordkeeping. Support Field Supervisor in the supervision of Managers, Assistant Managers, Manager Trainees, and Technicians. Assist with onsite trainings and assessments, and provide general assistance to the school cafeteria operations. Ensure compliance with all federal, state, and local regulations, district and department guidelines, policies, and procedures in the administering of all federal meal programs. Qualifications: Education/Certification: High School Diploma or GED required; Associate's degree or higher preferred. Proctored Food Protection Management certification provided by ServSafe, or the Learn2Serve ANAB-CFP Accredited Food Protection Manager Certificate required. Willing to work towards required TASN/TDA certification or participation in other continuing education. Valid Texas Driver's License required. Bilingual preferred. Special Knowledge/Skills: Demonstrate oral, written communication, and interpersonal relationship skills. Demonstrate knowledge of School Food Service rules and regulations to meet Local, State and Federal guidelines. Follow written and verbal instructions. Self-starter with the ability to perform duties successfully with minimal direct supervision. Maintains a positive attitude under stress. Ability to maintain confidentiality of sensitive information regarding the district, employees, or students. Ability to work with a diverse group of individuals in a tactful manner, and maintain a cooperative working relationship. Ability to supervise, manage, train, and coach employees effectively. Ability to utilize basic mathematical skills. Ability to manage multiple projects simultaneously and effectively with attention to detail. Ability to be flexible, adaptable, and work in a high volume, fast paced environment. Ability to train staff in use of kitchen equipment, food preparation, and implement safety and sanitation procedures. Preferred Experience: Minimum four (4) years of USDA Child Nutrition food service management experience preferred. Major Responsibilities and Duties: Operations & Compliance: Monitor and visit school sites to ensure federal and state compliance with the National School Lunch Program (NSLP), School Breakfast Program (SBP), After School Care Program (ASCP), Summer Food Service Program (SFSP), or Seamless Summer Option (SSO) meal programs. Maintain integrity and accountability of the program through compliance with all federal, state, and local regulations. Monitor food quality, acceptability, and preparation methods at each site and provide input to management and staff. Work with Cafeteria Managers, Assistant Managers, Manager Trainees, and Technicians to correct and prevent operational deficiencies as needed. Ensure accountability and effective organizational techniques to ensure all records and supporting documentation are maintained in accordance with federal, state, and local regulations and policies. Assist in ensuring high quality meals are served in compliance of current nutrition standards and menu plan requirements Personnel Management & Training: Assist Field Supervisor with supervising, arranging for or providing managerial and staff coverage of cafeteria when Manager or Staff is absent. Provide on-the-job training for Cafeteria Managers, Assistant Managers, Manager Trainees, and staff, and discuss recommended corrective actions with Field Supervisor. Assist with the development and implementation of work schedules and operational strategies to prevent work-place accidents and injuries, and for increasing employee efficiency and performance. Participate in the development and delivery of training content for Cafeteria Managers, Assistant Managers, Manager Trainees, and kitchen staff. Maintain effective working relationships with all Student Nutrition and District Personnel. Leadership: Communicate effectively with Field Supervisor, Cafeteria Managers, Assistant Managers, Manager Trainees, Technicians, Student Nutrition Staff, all District Personnel, and Vendors. Assist cafeteria operations in growing their customer base and increasing participation in the meal programs. Identify operational concerns and assist in the development and communication of possible solutions regarding site concerns including, but not limited to, kitchen work flow, food quality, unit staffing, financial reporting, inventory, point of sales, maintenance issues, and technology issues. Demonstrate cultural competence in interactions with others; is respectful of workers; communicate and perform as a team player; promote teamwork; respond and act appropriately in confrontational situations. Exhibit high professionalism, standards of conduct, and work ethic. Assist with nutrition education as part of the total school education program. Perform and manage job related tasks with the highest ethical integrity. Provide leadership that sets high professional standards for the program and employees. Exhibit good judgement in making appropriate decisions for the betterment of the department. Other: Exhibit regular and reliable daily attendance. Perform any other duties as assigned. Travel Requirements: Frequent district-wide travel and travel to professional meetings required. Professional and Personal Development: Seeks out and attends trainings to update skills and knowledge. Completes 10 hours of required Continued Education/Training annually. Attend all staff development training as required by the district and department. Working Conditions: Mental Demands/Physical Demands/Environmental Factors: Mental Demands: Ability to multi-task and work in a fast-paced environment. Work with frequent interruptions; maintain emotional control and exercise reasoning and problem-solving skills while under stress. Ability to communicate effectively, and follow oral and written instructions. Operate cash register, various computer programs, and kitchen equipment. Occasional prolonged or irregular hours. Physical Demands: Prolonged standing; frequent kneeling/squatting, bending/stoop, pushing/pulling, and twisting; frequent reaching overhead; frequent pushing/pulling items up to 50 pounds; occasional heavy lifting (over 35 pounds with assistance); use of ladder. Must be physically able to operate a variety of machines, tools and equipment such as stoves, ovens, mixers, steamers, slicers, food processors, etc. Motion: Continual walking; frequent climbing (ladder), grasping/squeezing, wrist flexion/extension, reaching/overhead reaching. Repetitive hand motions including frequent keyboarding and use of mouse. Lifting: Frequent lifting and carrying up to 35 pounds without assistance; 36-50 pounds with assistance. Environment: Work inside in commercial kitchen environment; exposure to extreme hot and cold temperatures, extreme humidity, noise, vibration, microwaves, biological hazards (bacteria, mold, fungi), chemical hazards (fumes, vapors, gases), electrical hazards; work with hands in water; work around machinery with moving parts; work on slippery surfaces. Work on slippery and/or uneven surfaces. Other: Follow district safety protocols and emergency procedures; Other duties as assigned The foregoing statements describe the general purpose and responsibilities assigned to this job and are not an exhaustive list of all responsibilities, duties, and skills that may be required. This job is not an employment agreement or contract. The Administration has the exclusive right to alter this job description at any time without notice. I agree to perform these major responsibilities and duties and understand that this position is funded with National School Breakfast and Lunch Program funds designated for the 2025-2026 school year. This position is reviewed annually based on funding availability. Employee: ___________________________________________________________________ (Please Print) Signature of Employee: ________________________________________________________ Date: ______________________________________________________________________ Reviewed by: Kristen Hess Saunders Date: 6/11/2025 Approved by: Gerardo Martinez Date: 6/11/2025