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Public Storage jobs in Simi Valley, CA - 35 jobs

  • Customer Service - Self Storage Manager

    Public Storage 4.5company rating

    Public Storage job in Los Angeles, CA

    Public Storage is the self-storage industry leader and we are Hiring Now! Earn $19.00 Per Hour Our Benefits Total Rewards package available to our team: We work Flexible and Full-Time Schedules between the hours of 9:30am and 6pm (weekends ‘til 5pm) Employees become eligible for Full-time Benefits by working an average of 20+ hours - Benefits include: Medical, Dental, Vision, 401k with match, paid time off, sick time, and flex spending Company paid life, accidental death insurance, and exclusive vendor discounts Mileage reimbursement is provided when traveling between properties or other work-related tasks Our Property Managers have the opportunity to earn performance-based bonuses ! Job Description Our Property Managers get to work independently at multiple locations; spending time both inside and outside We assess customer storage needs and make suggestions, including selling packing and moving supplies Daily storage unit inspections to confirm inventory and availability helps make sure spaces are ready to rent Auditing cash drawers and making bank deposits are part of the daily business We help keep our customers current with payments and make reminder and collection calls when required Physical Requirements: Ability to transport lift/move items weighing up to 35 pounds Our property managers should be able to walk in/around facilities spending up to 50% of their time in outdoor environments, including climbing stairs and opening large doors. Performing cleaning and daily maintenance tasks: including sweeping/mopping interior areas and maintain exterior grounds/curb appeal clean and free of debris. Qualifications Experience : Successful candidates come from a variety of customer service centered sales environments including retail, restaurant, fast food or other service-based companies. Transportation : Our employees are required to have a valid driver's license and utilize their own vehicle to travel between different work locations and/or while conducting other work-related business. (mileage reimbursement available) Additional Information More about Us! Public Storage was recognized as A Great Place to Work by the Great Place to Work Institute. Our employees have also voted us as having Best Career Growth, ranked us in the Top 5% for Work Culture, and in the Top 10% for Diversity and Inclusion. Apply Now for an opportunity to join Public Storage and be a part of the self-storage industry's #1 team! Public Storage is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, religion, color, national origin, ancestry, marital status, sexual orientation, gender identity or expression, disability, nationality, sex, religion, veteran status, or any other protected status.
    $19 hourly 2d ago
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  • Customer Service Lead Supervisor

    Public Storage 4.5company rating

    Public Storage job in Glendale, CA

    Since opening our first self-storage facility in 1972, Public Storage has grown to become the largest owner and operator of self-storage facilities in the world. With thousands of locations across the U.S. and Europe, and more than 170 million net rentable square feet of real estate, we're also one of the largest landlords. We've been recognized as A Great Place to Work by the Great Place to Work Institute. And, our employees have also voted us as having Best Career Growth, ranked us in the Top 5% for Work Culture, and in the Top 10% for Diversity and Inclusion. We're a member of the S&P 500 and FT Global 500. Our common and preferred stocks trade on the New York Stock Exchange. Job Description Oversee multiple customer service teams and provide guidance and mentorship to Supervisors, ensuring effective leadership and alignment with organizational goals. Act as the highest point of escalation for complex inquiries from associates, field employees, corporate offices, and senior executives. Own and manage critical programs such as BBB and Dispute Resolution, ensuring compliance and timely resolution. Prepare and interpret reports on productivity, quality assurance, and KPIs; present insights and recommendations to senior management. Lead strategic, cross-functional projects and continuous improvement initiatives by partnering with stakeholders across departments to identify inefficiencies, conduct root cause analysis, implement enhancements, and drive organizational impact. Provide updates to management on department performance and progress of strategic initiatives. Utilize AI tools to conduct routine reviews of customer interactions (email and call) for quality assurance, ensuring consistency and adherence to service standards across all teams. Identify training gaps and provide feedback to Supervisors and associates. Monitor call and email volumes, partnering with scheduling to allocate resources effectively. Assist in troubleshooting technical issues related to phone systems, connectivity, and equipment. Ensure timely and effective resolution of escalated customer concerns. Promote a customer-centric culture and foster engagement across all levels of the department. Qualifications Minimum 5-7 years of progressive people-management experience, supervising a minimum of 30 direct reports across multiple shifts, with accountability for hiring, goal setting, coaching, performance reviews, workload planning, feedback, employee development, scheduling, timekeeping, and safety compliance. Extensive experience managing teams across multiple communication channels (Voice, Email). Deep understanding of business operations and customer service best practices. Strong written and verbal communication skills, with the ability to influence across all levels. Proven analytical and problem-solving skills, with the ability to identify trends and recommend solutions. Demonstrated ability to make operational decisions and drive departmental KPIs. Excellent time management and multitasking abilities. Motivational leadership style focused on fostering a customer-centric environment. Additional Information Public Storage is an equal opportunity employer and embraces diversity. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified candidates are encouraged to apply. **Sponsorship for Work Authorization is not available for this posting. Candidates must be authorized to work in the U.S. without requiring sponsorship now or in the future.** Base Pay Range: $60,000-$85,000 Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of our total awards approach to compensation which is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses or incentives.
    $31k-35k yearly est. 13d ago
  • Maintenance Assistant / Janitor - Montesquieu Manor, Rousseau Residences and Voltaire Villas - Enlightenment I II III

    The John Stewart Company 4.5company rating

    Los Angeles, CA job

    The John Stewart Company is a full-service housing management, development and consulting organization that began in 1978 with a commitment to providing high quality service in the affordable housing sector. We work to enrich the lives of our residents and employees, while delivering our services cost‐effectively, efficiently and with the highest levels of professionalism, compassion, integrity and respect. SUMMARY OF THE POSITION: Performs a wide variety of maintenance and janitorial duties. This position performs a wide variety of maintenance duties including preventative, emergency, cosmetic and routine maintenance and regular inspections. Nature of work requires emphasis on safe work practices, sustained physical effort, trouble shooting, problem solving, attention to detail, customer service and time management. - PSH/ Tax Credit Affordable Housing maintenance experiece needed. Position is split between the 3 properties, with the larger percentage, 60% being allocated to Montesquieu Manor, the orther 2 split at 20% each. Responsibilities Works with Property Manager to conduct routine monthly safety hazard and maintenance deficiency inspections in accordance with JSCo and Uniform Physical Condition Standards (UPCS). Perform electrical, plumbing, mechanical, carpentry, masonry, plastering, painting tasks and janitorial duties as assigned. Operates and makes all installations and repairs in accordance with local, state and national codes. Performs timely apartment unit turn-overs as directed by Property Manager. Performs routine work orders as necessary. Prepares work orders for safety hazards and deficiencies to specify on the work order. Participate in off-shift and weekend emergency maintenance coverage as scheduled. Report physical condition needs of common areas such as the grounds, building exteriors and takes corrective action. Performs overall upkeep of the grounds. Including but not limited to remove trash from the grounds, gather and empty trash and recycling bins, cleaning sidewalks, parking lots and carports. Maintaining all areas are clean (i.e. by sweeping, mopping, scrubbing, or vacuuming). Performs monthly safety hazard and maintenance deficiency inspection. Creates and implements preventive maintenance schedule. Qualifications Must possess valid California driver's license & must possess reliable, insured and registered vehicle Basic mathematical skills with fluency in reading, writing and communication in English. A minimum of 3 years of multi-family apartment maintenance experience. Knowledge of precautions and safety procedures for working with ACM/LBP in pre-1981 housing. Ability to perform maintenance and repair building trades such as carpentry, plumbing, electrical, HVAC system, appliance repair, painting, drywall, plaster, fire protection system etc. Ability to recognize safety hazards and take precautionary measures to protect self and others. Benefits-at-a-glance Benefits for Employees who work 30+ hours/week - Medical, dental and vision care; preventative medical care paid at 100%. Vacation leave of up to ten days per year in the first year. Up to 80 hours of sick time per year. Flexible Spending Accounts for Health Care and Dependent Care. Company paid Life AD&D Long Term Disability. Free, confidential counseling through our Employee Assistance Program. Commuter benefit program. Discounts for AT&T and ClassPass. $100 annual Wellness Reimbursement. Matching 401(K) Retirement Savings Plan of up to 2% of your compensation (for any employee who works 20 hours or more per week). Benefits for Employees who work less than 30 hours/week - Free, confidential counseling through our Employee Assistance Program. Commuter benefit program. Discounts for AT&T and ClassPass. $100 annual Wellness Reimbursement. Matching 401(K) Retirement Savings Plan of up to 2% of your compensation (for any employee who works 20 hours or more per week) Up to 80 hours of sick time per year. Equal Opportunity Employer The John Stewart Company provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status, or any other consideration made unlawful by federal, state, or local laws. The John Stewart Company will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative. California Consumer Privacy Act Effective January 1, 2020, the California Consumer Privacy Act requires businesses that meet certain minimum threshold requirements to provide a “notice at collection” to applicants for employment who reside in California. The notice at collection describes the categories of personal information to be collected about these California applicants and the purposes for using that personal information. Therefore, we have posted the Company's “Notice At Collection For California Applicants” here. Please review this Notice at your convenience.
    $33k-42k yearly est. Auto-Apply 43d ago
  • Assistant Property Manager - Beacon Place

    The John Stewart Company 4.5company rating

    Long Beach, CA job

    The John Stewart Company is a full-service housing management, development and consulting organization that began in 1978 with a commitment to providing high quality service in the affordable housing sector. We work to enrich the lives of our residents and employees, while delivering our services cost‐effectively, efficiently and with the highest levels of professionalism, compassion, integrity and respect. SUMMARY OF THE POSITION: Under the general supervision of the Property Manager, assists the manager in the overall operation of the property, day-to-day implementation of policies, procedures and programs; maintains acceptable occupancy level and develops a supportive environment for all residents, including special needs residents. APM interacts with and oversees vendors and establishes and maintains effective working relationships with onsite support staffs. - TCAC, VASH, DMH, Homeless, PBV Responsibilities Interviews and screens prospective residents for occupancy. Prepares, processes and signs leases and rules. Purchases general supplies, and services following the P.O. policy and procedures. Assists with inspections and monitoring work orders. Rent collection, receipting, prepares deposits using Boston Post property management software. Writes warning letters and prepares legal notices to residents. Submits required reports and maintains records according to JSCo policies. Performs related work and other duties required. Qualifications Ability to read, write and communicate fluently in English. Excellent problem solving, listening, and deductive reasoning skills. Proficiency in Microsoft Word, Excel and Outlook. Must have 1- 2 years property management experience preferably with Tax Credit properties. Prior experience in managing affordable housing complexes. Must have valid Driver's License and reliable transportation, and be able to travel for training purposes. Knowledgeable regarding company policies, federal, state, and local laws, Tax Credit Section 42, and other rules that pertain to tenants. Benefits-at-a-glance Benefits for Employees who work 30+ hours/week - Medical, dental and vision care; preventative medical care paid at 100%. Vacation leave of up to ten days per year in the first year. Up to 80 hours of sick time per year. Flexible Spending Accounts for Health Care and Dependent Care. Company paid Life AD&D Long Term Disability. Free, confidential counseling through our Employee Assistance Program. Commuter benefit program. Discounts for AT&T and ClassPass. $100 annual Wellness Reimbursement. Matching 401(K) Retirement Savings Plan of up to 2% of your compensation (for any employee who works 20 hours or more per week). Benefits for Employees who work less than 30 hours/week - Free, confidential counseling through our Employee Assistance Program. Commuter benefit program. Discounts for AT&T and ClassPass. $100 annual Wellness Reimbursement. Matching 401(K) Retirement Savings Plan of up to 2% of your compensation (for any employee who works 20 hours or more per week) Up to 80 hours of sick time per year. Equal Opportunity Employer The John Stewart Company provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status, or any other consideration made unlawful by federal, state, or local laws. The John Stewart Company will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative. California Consumer Privacy Act Effective January 1, 2020, the California Consumer Privacy Act requires businesses that meet certain minimum threshold requirements to provide a “notice at collection” to applicants for employment who reside in California. The notice at collection describes the categories of personal information to be collected about these California applicants and the purposes for using that personal information. Therefore, we have posted the Company's “Notice At Collection For California Applicants” here. Please review this Notice at your convenience.
    $42k-53k yearly est. Auto-Apply 30d ago
  • Financial Analyst

    Public Storage 4.5company rating

    Public Storage job in Glendale, CA

    Since opening our first self-storage facility in 1972, Public Storage has grown to become the largest owner and operator of self-storage facilities in the world. With thousands of locations across the U.S. and Europe, and more than 170 million net rentable square feet of real estate, we're also one of the largest landlords. We've been recognized as A Great Place to Work by the Great Place to Work Institute. And, our employees have also voted us as having Best Career Growth, ranked us in the Top 5% for Work Culture, and in the Top 10% for Diversity and Inclusion. We're a member of the S&P 500 and FT Global 500. Our common and preferred stocks trade on the New York Stock Exchange. Job Description The Financial Analyst will play a pivotal role in supporting enterprise-wide planning, developing quarterly outlooks, and delivering key financial analyses and business analytics. This role will work closely with corporate and operational leaders across the company to analyze, report, and support the company's financial performance and strategies. Responsibilities Support enterprise-wide planning by developing budgets and consolidating inputs from leaders across the organization Aid quarterly earnings activity by preparing executive level presentations and analyses to support guidance ranges Execute time-sensitive ad-hoc projects and financial pro-forma, e.g., what-if scenarios, sensitivity analysis, etc. Design and maintain reports and dashboards on various financial and business KPIs with an emphasis on identifying outliers Analyze and review variances against plan and prior year performance, focusing on key drivers Drive process improvement efforts through automation and standardization Qualifications 1+ years of experience in financial planning and analysis, corporate finance, investment banking, and/or private equity (will consider internships as well as academic projects) Expertise in building complex Excel models and strong proficiency in creating executive-level PowerPoint presentations Strong understanding of financial statements and key financial performance metrics Proficiency in Workday Adaptive Planning strongly preferred; experience with additional business intelligence and analytic tools (e.g., Tableau, SQL) is a plus Knowledge Skills & Abilities Demonstrates a self-driven attitude with exceptional willingness to learn new skills Highly motivated with outstanding analytical and organizational skills Ability to effectively collaborate with leaders and key stakeholders across all levels Ability to work in a fast-paced, constantly changing environment while managing multiple priorities and shifting deadlines Must have a high level of intellectual curiosity and strong desire to play an active role in broader business initiatives Strong verbal and written communication skills Additional Information Public Storage is an equal opportunity employer and embraces diversity. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified candidates are encouraged to apply. **Sponsorship for Work Authorization is not available for this posting. Candidates must be authorized to work in the U.S. without requiring sponsorship now or in the future.** Base Pay Range: $80,000-$98,000 Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of our total awards approach to compensation which is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses or incentives.
    $80k-98k yearly 3d ago
  • Workers Compensation Defense Attorney (House Counsel)

    Berkshire Hathaway 4.8company rating

    Los Angeles, CA job

    Berkshire Hathaway Homestate Companies, Workers Compensation Division, is seeking an experienced defense attorney to join its in-house legal department. This professional is a strategic partner with our Adjusting staff, researching issues in dispute and developing/calibrating appropriate legal strategies throughout the progression of the litigation process. The ideal candidate will have a solid understanding of California workers' compensation law, excellent communication, negotiation, deposition and litigation skills, and recent trial experience. ESSENTIAL RESPONSIBILITIES Performs file review upon case assignment and provides detailed analysis of legal issues. Conducts appropriate legal research and provides well-reasoned plan of action to address. Prepares pleadings, discovery devices, deposition outlines, petitions, motions, summations, trial/appellate briefs in support of defense strategy. Provides effective and timely communications, information, and legal advice to Adjusting staff on legal and factual issues. Independently prepares deposition strategy/outline to effectively interview deponent. Attends and timely reports on interview; identifies additional needs. Independently prepares and presents witnesses and evidence at trials, administrative hearings and arbitrations. Attends and timely reports on proceedings. Demonstrates professional diplomacy and discretion when communicating with the Court/Board, witnesses, opposing counsel or co-counsel. Effectively and timely negotiates settlements for optimal case outcome. Participates in Claims reviews and roundtables as appropriate. Effectively utilizes support staff consistent with departmental/company protocols and industry best practices. Actively participates in continuing education of Adjusting staff on case law updates, legal strategies and best practices. Proactively attends continuing legal education seminars or seeks other appropriate training avenues to maintain highest level of professional/technical expertise. REQUIRED QUALIFICATIONS EDUCATION/EXPERIENCE: Juris Doctorate from an accredited law school with a minimum of eight (8) years of experience litigating workers compensation cases as a member in good standing with the State Bar of California. LANGUAGE ABILITY: Able to read, analyze, and interpret complex legal documents, legal opinions, claims laws and regulations, technical claims processes and procedures, and medical reports. Able to effectively present information and respond to questions from leaders, Claims Adjusting teams, and clients. NEGOTIATION ABILITY: Seeks to find common interests around which agreement may be reached. Develops and adheres to a negotiation strategy. Offers compromises while standing firm on the important points. Is persuasive. MATH ABILITY: Able to calculate figures and amounts such as discounts, interest, proportions, rate, ratio and percent; Familiar with the time value of money and reducing future streams of payments to a present value. Familiar with the concept of statistical likelihood as the basis for calculating the value of a possible financial outcome. REASONING ABILITY: Able to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Able to interpret instructions furnished in written, oral, diagram or schedule form. Relies on extensive experience and judgment to plan and accomplish goals. TECHNICAL AND COMPUTER SKILLS: Strong workers' compensation law and industry knowledge complemented by claims adjusting knowledge. Solid knowledge of Microsoft Office applications and job-related proprietary software. Strives to continuously build knowledge base and technical skills. Shares expertise with others. WHAT WE OFFER Manageable Caseloads No Billable Hours Requirement Work-Life Balance/Hybrid Schedule (*subject to eligibility requirements) On-site Collaboration with Adjusting Staff; Opportunities to Train and Provide One-on-One Consultations Modernized Historical Setting in East Sacramento Free Lot Parking BENEFITS Paid Time Off Paid Holidays Retirements Savings Match Group Health Insurance (Medical, Dental, and Vision) Life and AD&D Insurance Long Term Disability Insurance Accident and Critical Illness Insurance Flexible Savings Accounts Paid Community Volunteer Day Employee Assistance Program Tuition Reimbursement Program Employee Referral Program Diversity, Equity and Inclusion Program ABOUT USWith more than 50 years in business, BHHC has grown from a regional organization to a national insurance group, offering insurance products from coast to coast. Relationships are the cornerstone of our culture, and we believe in doing the right thing. That means we invest in our business in every way possible to deliver on our mission and demonstrate that people are what powers our success. Our commitment to financial strength and integrity means our customers can rest assured that we will be there when it counts. At BHHC we embrace diversity and foster an environment where our people can be their authentic selves. Our differences make us stronger and better together, which fosters a harmonious workplace-something we truly value. We've created an approachable and collaborative atmosphere. Here you'll find a welcoming workplace where everyone can feel valued, supported, and inspired to do great work. Together, we raise the bar by being curious, remaining customer-focused, and operating with integrity.
    $113k-145k yearly est. Auto-Apply 60d+ ago
  • Leasing Agent - Santa Monica & Vermont

    The John Stewart Company 4.5company rating

    Los Angeles, CA job

    The John Stewart Company is a full-service housing management, development and consulting organization that began in 1978 with a commitment to providing high quality service in the affordable housing sector. We work to enrich the lives of our residents and employees, while delivering our services cost‐effectively, efficiently and with the highest levels of professionalism, compassion, integrity and respect. SUMMARY OF THE POSITION: The Leasing Agent works as part of a team under the direction of Property Manager, to lease units and provide customer assistance to the clients of the company and the property. The Leasing Agent must relate well to people, exercise good judgment and discretion when interacting with residents, vendors and co-workers. - CTCAC, Multi Family, PSH Responsibilities Process, complete and maintains accurate resident files at move-in within established regulatory guidelines. Markets units in accordance with an approved marketing plan which considers all federal, state, local and regulatory requirements. Ensure resident selection program compliance-HUD, TCAC, Home Program, RHCP, CAL HFA, AHP etc. Schedule move-ins and prepare lease agreements and other related documents. Prepares daily, weekly and monthly reports as assigned. Process resident program re-certifications and renewals in a timely manner. Any additional administrative, compliance, marketing and lease-up duties assigned. Qualifications Basic mathematical skills with excellent reading, writing and communication skills in English. Knowledge of Microsoft Word, Excel and Outlook. Boston Post software knowledge is a plus. Reliable transportation to commute to other property locations. Must have 1-2 years leasing experience with HUD/Tax Credit properties. Benefits-at-a-glance Benefits for Employees who work 30+ hours/week - Medical, dental and vision care; preventative medical care paid at 100%. Vacation leave of up to ten days per year in the first year. Up to 80 hours of sick time per year. Flexible Spending Accounts for Health Care and Dependent Care. Company paid Life AD&D Long Term Disability. Free, confidential counseling through our Employee Assistance Program. Commuter benefit program. Discounts for AT&T and ClassPass. $100 annual Wellness Reimbursement. Matching 401(K) Retirement Savings Plan of up to 2% of your compensation (for any employee who works 20 hours or more per week). Benefits for Employees who work less than 30 hours/week - Free, confidential counseling through our Employee Assistance Program. Commuter benefit program. Discounts for AT&T and ClassPass. $100 annual Wellness Reimbursement. Matching 401(K) Retirement Savings Plan of up to 2% of your compensation (for any employee who works 20 hours or more per week) Up to 80 hours of sick time per year. Equal Opportunity Employer The John Stewart Company provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status, or any other consideration made unlawful by federal, state, or local laws. The John Stewart Company will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative. California Consumer Privacy Act Effective January 1, 2020, the California Consumer Privacy Act requires businesses that meet certain minimum threshold requirements to provide a “notice at collection” to applicants for employment who reside in California. The notice at collection describes the categories of personal information to be collected about these California applicants and the purposes for using that personal information. Therefore, we have posted the Company's “Notice At Collection For California Applicants” here. Please review this Notice at your convenience.
    $31k-39k yearly est. Auto-Apply 60d+ ago
  • District Manager

    Public Storage 4.5company rating

    Public Storage job in Oxnard, CA

    Annual Compensation Pay Range: $112,000 - $128,000 We promote from within our organization, and growth opportunity is in your hands! Equity grant awarded at end of year company grant cycle with participation in company annual stock program! As a District Manager, you're passionate about operational excellence, providing remarkable customer experiences and driving sales! You take pride in developing and leading an effective team; motivating them to achieve desired goals. Your leadership qualities give you the edge in successfully managing a portfolio of multi-unit locations and executing company strategies without compromising on customer experiences. If this is you, you are the leader we're looking for! We are Public Storage, established in 1972; today we have thousands of locations nationwide and recognized as the leader in the self-storage industry! Job Description Lead, Manage and Develop People, Brand Ambassador & Operational Excellence Lead an Engaged Team: Recruit, motivate and retain a dedicated team of customer facing customer front line employees Drive your team with effective communication and provide coaching on customer service and sales strategies Brand Ambassador & Operational Excellence: Managing physical assets including repair and maintenance systems and processes, vendor management and cleaning standards. Oversee delinquent tenant processes including auctions by coaching your team to reduce delinquency rates and improve customer retention. Conduct monthly property audits and ensure operational standards and safety compliance are met. Deliver Outstanding Customer Service: Provide a welcoming and well-maintained environment to customers through your team, effective facility maintenance and vendor management Address customer inquiries and concerns promptly in a professional manner Grow and Maintain a Robust Business: Drive business forward using analytics to identify trends, develop and implement strategies to capitalize on opportunities in your district. Communicate effectively with customers, colleagues and team-members BENEFITS: $128,000 first year annual total compensation award opportunity including base, guaranteed bonus (paid quarterly), and restricted stock units. Second year bonus potential increase to $20,000 performance-based bonus Participation in company stock program that includes dividends paid quarterly Internal promotional and career opportunities throughout the United States Extensive training and coaching plans - we want you to succeed! Comprehensive group healthcare programs 401(k) with generous employer match Paid time off Monday thru Friday work schedule Qualifications Qualifications & Expectations Relocation: future relocation ability is very important for growth. Successful applicants will have the ability to relocate for lateral and promotional opportunities Demonstrated leadership in building, developing and retaining high-performing teams of non-exempt employees in a retail, service, hospitality or related industry Proven track record of top tier performance Experience managing operational audits and payroll budgets Exceptional communication and time management skills Proficient in MS Office (Excel, Word, PowerPoint and Outlook) Passion for sales and customer service excellence Bachelor's Degree preferred Weekend availability by telephone 5 work Saturday's per year required during peak season Additional Information All your information will be kept confidential according to EEO guidelines. The Company will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Fair Chance Initiative for Hiring Ordinance. Public Storage is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, religion, color, national origin, ancestry, marital status, sexual orientation, gender identity or expression, disability, nationality, sex, religion, veteran status, or any other protected status.
    $112k-128k yearly 11d ago
  • Maintenance Technician - VA 209

    The John Stewart Company 4.5company rating

    Los Angeles, CA job

    The John Stewart Company is a full-service housing management, development and consulting organization that began in 1978 with a commitment to providing high quality service in the affordable housing sector. We work to enrich the lives of our residents and employees, while delivering our services cost‐effectively, efficiently and with the highest levels of professionalism, compassion, integrity and respect. SUMMARY OF THE POSITION: This position performs a wide variety of maintenance duties including preventative, emergency, cosmetic and routine maintenance and regular inspections. Nature of work requires emphasis on safe work practices, sustained physical effort, trouble shooting, problem solving, attention to detail, customer service and time management. - Veteran Site, TCAC Responsibilities Schedules and responds to work orders, including following up with residents and management as needed. Insures preventative maintenance scheduling and performance is up to date. Cosmetic and routine maintenance throughout the community. Unit turnovers and preparations for new move-ins conducted and meets deadlines. Conducts Move in and Move out inspections. Conducts quarterly inspections together with PM. Performs plumbing, electrical, mechanical, carpentry and masonry repairs and troubleshooting as needed. Coordinates, schedules and oversees vendor work, as necessary with Property Manager. Be on-call for off-shift and weekend emergency maintenance coverage as scheduled. Qualifications Candidate must be able to function in an on-call capacity and have reliable transportation. Basic mathematical and computer skills with fluency in English. Bilingual a plus. Very good use of time management skills. Minimum 2 years' experience performing the above maintenance tasks in an apartment development or comparable position. Knowledge in REAC and other regulatory inspections is a plus. Pay Range: $24.00/Hr. - $25.00/Hr. Benefits-at-a-glance Benefits for Employees who work 30+ hours/week - Medical, dental and vision care; preventative medical care paid at 100%. Vacation leave of up to ten days per year in the first year. Up to 80 hours of sick time per year. Flexible Spending Accounts for Health Care and Dependent Care. Company paid Life AD&D Long Term Disability. Free, confidential counseling through our Employee Assistance Program. Commuter benefit program. Discounts for AT&T and ClassPass. $100 annual Wellness Reimbursement. Matching 401(K) Retirement Savings Plan of up to 2% of your compensation (for any employee who works 20 hours or more per week). Benefits for Employees who work less than 30 hours/week - Free, confidential counseling through our Employee Assistance Program. Commuter benefit program. Discounts for AT&T and ClassPass. $100 annual Wellness Reimbursement. Matching 401(K) Retirement Savings Plan of up to 2% of your compensation (for any employee who works 20 hours or more per week) Up to 80 hours of sick time per year. #JS1388 Equal Opportunity Employer The John Stewart Company provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status, or any other consideration made unlawful by federal, state, or local laws. The John Stewart Company will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative. California Consumer Privacy Act Effective January 1, 2020, the California Consumer Privacy Act requires businesses that meet certain minimum threshold requirements to provide a “notice at collection” to applicants for employment who reside in California. The notice at collection describes the categories of personal information to be collected about these California applicants and the purposes for using that personal information. Therefore, we have posted the Company's “Notice At Collection For California Applicants” here. Please review this Notice at your convenience.
    $24-25 hourly Auto-Apply 60d+ ago
  • Customer Service Lead Supervisor

    Public Storage 4.5company rating

    Public Storage job in Glendale, CA

    Since opening our first self-storage facility in 1972, Public Storage has grown to become the largest owner and operator of self-storage facilities in the world. With thousands of locations across the U.S. and Europe, and more than 170 million net rentable square feet of real estate, we're also one of the largest landlords. We've been recognized as A Great Place to Work by the Great Place to Work Institute. And, our employees have also voted us as having Best Career Growth, ranked us in the Top 5% for Work Culture, and in the Top 10% for Diversity and Inclusion. We're a member of the S&P 500 and FT Global 500. Our common and preferred stocks trade on the New York Stock Exchange. Job Description Oversee multiple customer service teams and provide guidance and mentorship to Supervisors, ensuring effective leadership and alignment with organizational goals. Act as the highest point of escalation for complex inquiries from associates, field employees, corporate offices, and senior executives. Own and manage critical programs such as BBB and Dispute Resolution, ensuring compliance and timely resolution. Prepare and interpret reports on productivity, quality assurance, and KPIs; present insights and recommendations to senior management. Lead strategic, cross-functional projects and continuous improvement initiatives by partnering with stakeholders across departments to identify inefficiencies, conduct root cause analysis, implement enhancements, and drive organizational impact. Provide updates to management on department performance and progress of strategic initiatives. Utilize AI tools to conduct routine reviews of customer interactions (email and call) for quality assurance, ensuring consistency and adherence to service standards across all teams. Identify training gaps and provide feedback to Supervisors and associates. Monitor call and email volumes, partnering with scheduling to allocate resources effectively. Assist in troubleshooting technical issues related to phone systems, connectivity, and equipment. Ensure timely and effective resolution of escalated customer concerns. Promote a customer-centric culture and foster engagement across all levels of the department. Qualifications Minimum 5-7 years of progressive people-management experience, supervising a minimum of 30 direct reports across multiple shifts, with accountability for hiring, goal setting, coaching, performance reviews, workload planning, feedback, employee development, scheduling, timekeeping, and safety compliance. Extensive experience managing teams across multiple communication channels (Voice, Email). Deep understanding of business operations and customer service best practices. Strong written and verbal communication skills, with the ability to influence across all levels. Proven analytical and problem-solving skills, with the ability to identify trends and recommend solutions. Demonstrated ability to make operational decisions and drive departmental KPIs. Excellent time management and multitasking abilities. Motivational leadership style focused on fostering a customer-centric environment. Additional Information Public Storage is an equal opportunity employer and embraces diversity. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified candidates are encouraged to apply. **Sponsorship for Work Authorization is not available for this posting. Candidates must be authorized to work in the U.S. without requiring sponsorship now or in the future.** Base Pay Range: $60,000-$85,000 Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of our total awards approach to compensation which is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses or incentives.
    $31k-35k yearly est. 12d ago
  • Financial Analyst

    Public Storage 4.5company rating

    Public Storage job in Glendale, CA

    The Financial Analyst will play a pivotal role in supporting enterprise-wide planning, developing quarterly outlooks, and delivering key financial analyses and business analytics. This role will work closely with corporate and operational leaders across the company to analyze, report, and support the company's financial performance and strategies. Responsibilities * Support enterprise-wide planning by developing budgets and consolidating inputs from leaders across the organization * Aid quarterly earnings activity by preparing executive level presentations and analyses to support guidance ranges * Execute time-sensitive ad-hoc projects and financial pro-forma, e.g., what-if scenarios, sensitivity analysis, etc. * Design and maintain reports and dashboards on various financial and business KPIs with an emphasis on identifying outliers * Analyze and review variances against plan and prior year performance, focusing on key drivers * Drive process improvement efforts through automation and standardization
    $70k-93k yearly est. 3d ago
  • Property Manager - TSA Pasadena Hope Center

    The John Stewart Company 4.5company rating

    Pasadena, CA job

    The John Stewart Company is a full-service housing management, development and consulting organization that began in 1978 with a commitment to providing high quality service in the affordable housing sector. We work to enrich the lives of our residents and employees, while delivering our services cost‐effectively, efficiently and with the highest levels of professionalism, compassion, integrity and respect. SUMMARY OF THE POSITION: Responsible for the overall operation of the property and the day to day implementation of policies, procedures and programs that ensure a well-managed, well-maintained building and ensures compliance with all applicable regulatory agencies and federal, state and local laws. - TCAC, PSH, VASH 1 Bedroom Unit - Included Responsibilities Ensure consistent application of property rules and regulations, lease documents and report all violation. Process, complete and maintain accurate resident files at move-in and at each recertification within established regulatory guidelines. Conduct recruiting, hiring and termination process as well as training and evaluation of all staffs. Responsible for program compliance such as HUD, TCAC, Home Program, RHCP, CAL HFA. AHP, etc. Obtains appropriate documentation, completes certifications and collects deposits and rents in accordance with program policies and procedures. Ensures site staff responds to all resident requests or complaints in a timely, efficient and courteous manner. Complete work orders and turnover of vacant units in a timely manner. Qualifications Basic mathematical skills with proficiency in reading, writing, and speaking English. Able to work in a fast-paced environment with ability to prioritize assignments to meet deadlines. Minimum of 2 years of experience in management, training and evaluation with Tax Credit properties. Knowledge of Microsoft Word, Excel and Outlook are essential. Boston Post software knowledge is a plus. Benefits-at-a-glance Benefits for Employees who work 30+ hours/week - Medical, dental and vision care; preventative medical care paid at 100%. Vacation leave of up to ten days per year in the first year. Up to 80 hours of sick time per year. Flexible Spending Accounts for Health Care and Dependent Care. Company paid Life AD&D Long Term Disability. Free, confidential counseling through our Employee Assistance Program. Commuter benefit program. Discounts for AT&T and ClassPass. $100 annual Wellness Reimbursement. Matching 401(K) Retirement Savings Plan of up to 2% of your compensation (for any employee who works 20 hours or more per week). Benefits for Employees who work less than 30 hours/week - Free, confidential counseling through our Employee Assistance Program. Commuter benefit program. Discounts for AT&T and ClassPass. $100 annual Wellness Reimbursement. Matching 401(K) Retirement Savings Plan of up to 2% of your compensation (for any employee who works 20 hours or more per week) Up to 80 hours of sick time per year. Equal Opportunity Employer The John Stewart Company provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status, or any other consideration made unlawful by federal, state, or local laws. The John Stewart Company will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative. California Consumer Privacy Act Effective January 1, 2020, the California Consumer Privacy Act requires businesses that meet certain minimum threshold requirements to provide a “notice at collection” to applicants for employment who reside in California. The notice at collection describes the categories of personal information to be collected about these California applicants and the purposes for using that personal information. Therefore, we have posted the Company's “Notice At Collection For California Applicants” here. Please review this Notice at your convenience.
    $47k-61k yearly est. Auto-Apply 23d ago
  • Customer Service - Self Storage Manager

    Public Storage 4.5company rating

    Public Storage job in Gardena, CA

    Public Storage is the self-storage industry leader and we are Hiring Now! Earn $19.00 Per Hour Our Benefits Total Rewards package available to our team: We work Flexible and Full-Time Schedules between the hours of 9:30am and 6pm (weekends ‘til 5pm) Employees become eligible for Full-time Benefits by working an average of 20+ hours - Benefits include: Medical, Dental, Vision, 401k with match, paid time off, sick time, and flex spending Company paid life, accidental death insurance, and exclusive vendor discounts Mileage reimbursement is provided when traveling between properties or other work-related tasks Our Property Managers have the opportunity to earn performance-based bonuses! Job Description Our Property Managers get to work independently at multiple locations; spending time both inside and outside We assess customer storage needs and make suggestions, including selling packing and moving supplies Daily storage unit inspections to confirm inventory and availability helps make sure spaces are ready to rent Auditing cash drawers and making bank deposits are part of the daily business We help keep our customers current with payments and make reminder and collection calls when required Physical Requirements: Ability to transport lift/move items weighing up to 35 pounds Our property managers should be able to walk in/around facilities spending up to 50% of their time in outdoor environments, including climbing stairs and opening large doors. Performing cleaning and daily maintenance tasks: including sweeping/mopping interior areas and maintain exterior grounds/curb appeal clean and free of debris. Qualifications Experience: Successful candidates come from a variety of customer service centered sales environments including retail, restaurant, fast food or other service-based companies. Transportation: Our employees are required to have a valid driver's license and utilize their own vehicle to travel between different work locations and/or while conducting other work-related business. (mileage reimbursement available) Additional Information More about Us! Public Storage was recognized as A Great Place to Work by the Great Place to Work Institute. Our employees have also voted us as having Best Career Growth, ranked us in the Top 5% for Work Culture, and in the Top 10% for Diversity and Inclusion. Apply Now for an opportunity to join Public Storage and be a part of the self-storage industry's #1 team! REFD0057 Public Storage is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, religion, color, national origin, ancestry, marital status, sexual orientation, gender identity or expression, disability, nationality, sex, religion, veteran status, or any other protected status. All qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers (where applicable) and the California Fair Chance Act. The job duties to be evaluated when assessing a candidate's qualifications include the following: Property Managers are responsible for: Property Managers may be required to drive to multiple properties and perform bank cash deposits. Property managers are expected to work alone; be responsible for opening and closing facilities; assist reservation and walk-in customers in renting storage spaces, including resolving issues and completing lease agreements; be responsible for company assets/property; and access customer accounts, including confidential and sensitive personal information, when responding to break-ins and delinquent accounts. Property Managers will accept, enter, and accurately document all customer payments, ensuring that cash handling and deposits are conducted in accordance with company policy. Property Managers will make scheduled delinquent calls, access customer personal information, execute lien sales, and administer transactions with Auction Vendors, including providing access to purchased space.
    $19 hourly 21d ago
  • Customer Service Lead Supervisor

    Public Storage 4.5company rating

    Public Storage job in Glendale, CA

    ** Since opening our first self-storage facility in 1972, **Public Storage** has grown to become the **largest owner and operator of self-storage facilities** in the world. With **thousands of locations** across the U.S. and Europe, and more than 170 million net rentable square feet of real estate, we're also one of the largest landlords. We've been recognized as **A Great Place to Work** by the Great Place to Work Institute. And, our employees have also voted us as having **Best Career Growth** , ranked us in the **Top 5% for Work Culture** , and in the **Top 10% for Diversity and Inclusion** . We're a member of the **S&P 500** and **FT Global 500** . Our common and preferred stocks trade on the New York Stock Exchange. **Job Description** + Oversee multiple customer service teams and provide guidance and mentorship to Supervisors, ensuring effective leadership and alignment with organizational goals. + Act as the highest point of escalation for complex inquiries from associates, field employees, corporate offices, and senior executives. + Own and manage critical programs such as BBB and Dispute Resolution, ensuring compliance and timely resolution. + Prepare and interpret reports on productivity, quality assurance, and KPIs; present insights and recommendations to senior management. + Lead strategic, cross-functional projects and continuous improvement initiatives by partnering with stakeholders across departments to identify inefficiencies, conduct root cause analysis, implement enhancements, and drive organizational impact. + Provide updates to management on department performance and progress of strategic initiatives. + Utilize AI tools to conduct routine reviews of customer interactions (email and call) for quality assurance, ensuring consistency and adherence to service standards across all teams. + Identify training gaps and provide feedback to Supervisors and associates. + Monitor call and email volumes, partnering with scheduling to allocate resources effectively. + Assist in troubleshooting technical issues related to phone systems, connectivity, and equipment. + Ensure timely and effective resolution of escalated customer concerns. + Promote a customer-centric culture and foster engagement across all levels of the department. **Qualifications** + Minimum 5-7 years of progressive people-management experience, supervising a minimum of 30 direct reports across multiple shifts, with accountability for hiring, goal setting, coaching, performance reviews, workload planning, feedback, employee development, scheduling, timekeeping, and safety compliance. + Extensive experience managing teams across multiple communication channels (Voice, Email). + Deep understanding of business operations and customer service best practices. + Strong written and verbal communication skills, with the ability to influence across all levels. + Proven analytical and problem-solving skills, with the ability to identify trends and recommend solutions. + Demonstrated ability to make operational decisions and drive departmental KPIs. + Excellent time management and multitasking abilities. + Motivational leadership style focused on fostering a customer-centric environment. **Additional Information** Public Storage is an equal opportunity employer and embraces diversity. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified candidates are encouraged to apply. **Sponsorship for Work Authorization is not available for this posting. Candidates must be authorized to work in the U.S. without requiring sponsorship now or in the future.** **Base Pay Range** : $60,000-$85,000 Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of our total awards approach to compensation which is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses or incentives. We are united under one common goal - creating a diverse and inclusive environment where all employees feel valued, included, and excited to be part of a best-in-class team. With over 5,000 team members from all different races, backgrounds, and life experiences, we celebrate inclusion and value the diversity each person brings to Public Storage. We believe our commitment to diversity and inclusion makes us a stronger Company and instills a sense of pride across our teams and the customers we serve.
    $31k-35k yearly est. 14d ago
  • District Manager

    Public Storage 4.5company rating

    Public Storage job in Westlake Village, CA

    Annual Compensation Pay Range: $112,000 - $128,000 We promote from within our organization, and growth opportunity is in your hands! Equity grant awarded at end of year company grant cycle with participation in company annual stock program! As a District Manager , you're passionate about operational excellence, providing remarkable customer experiences and driving sales! You take pride in developing and leading an effective team; motivating them to achieve desired goals. Your leadership qualities give you the edge in successfully managing a portfolio of multi-unit locations and executing company strategies without compromising on customer experiences. If this is you, you are the leader we're looking for! We are Public Storage , established in 1972; today we have thousands of locations nationwide and recognized as the leader in the self-storage industry! Job Description Lead, Manage and Develop People, Brand Ambassador & Operational Excellence Lead an Engaged Team: Recruit, motivate and retain a dedicated team of customer facing customer front line employees Drive your team with effective communication and provide coaching on customer service and sales strategies Brand Ambassador & Operational Excellence: Managing physical assets including repair and maintenance systems and processes, vendor management and cleaning standards. Oversee delinquent tenant processes including auctions by coaching your team to reduce delinquency rates and improve customer retention. Conduct monthly property audits and ensure operational standards and safety compliance are met. Deliver Outstanding Customer Service: Provide a welcoming and well-maintained environment to customers through your team, effective facility maintenance and vendor management Address customer inquiries and concerns promptly in a professional manner Grow and Maintain a Robust Business : Drive business forward using analytics to identify trends, develop and implement strategies to capitalize on opportunities in your district. Communicate effectively with customers, colleagues and team-members BENEFITS: $128,000 first year annual total compensation award opportunity including base, guaranteed bonus (paid quarterly), and restricted stock units. Second year bonus potential increase to $20,000 performance-based bonus Participation in company stock program that includes dividends paid quarterly Internal promotional and career opportunities throughout the United States Extensive training and coaching plans - we want you to succeed! Comprehensive group healthcare programs 401(k) with generous employer match Paid time off Monday thru Friday work schedule Qualifications Qualifications & Expectations Relocation: future relocation ability is very important for growth. Successful applicants will have the ability to relocate for lateral and promotional opportunities Demonstrated leadership in building, developing and retaining high-performing teams of non-exempt employees in a retail, service, hospitality or related industry Proven track record of top tier performance Experience managing operational audits and payroll budgets Exceptional communication and time management skills Proficient in MS Office (Excel, Word, PowerPoint and Outlook) Passion for sales and customer service excellence Bachelor's Degree preferred Weekend availability by telephone 5 work Saturday's per year required during peak season Additional Information All your information will be kept confidential according to EEO guidelines. The Company will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Fair Chance Initiative for Hiring Ordinance. Public Storage is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, religion, color, national origin, ancestry, marital status, sexual orientation, gender identity or expression, disability, nationality, sex, religion, veteran status, or any other protected status.
    $112k-128k yearly 2d ago
  • Property Manager - Florence Morehouse Apts.

    The John Stewart Company 4.5company rating

    Los Angeles, CA job

    The John Stewart Company is a full-service housing management, development and consulting organization that began in 1978 with a commitment to providing high quality service in the affordable housing sector. We work to enrich the lives of our residents and employees, while delivering our services cost‐effectively, efficiently and with the highest levels of professionalism, compassion, integrity and respect. SUMMARY OF THE POSITION: Responsible for the overall operation of the property and the day to day implementation of policies, procedures and programs that ensure a well-managed, well-maintained building and ensures compliance with all applicable regulatory agencies and federal, state and local laws. - TCAC, Family 3 Bedroom Unit - Included Responsibilities Ensure consistent application of property rules and regulations, lease documents and report all violation. Process, complete and maintain accurate resident files at move-in and at each recertification within established regulatory guidelines. Conduct recruiting, hiring and termination process as well as training and evaluation of all staffs. Responsible for program compliance such as HUD, TCAC, Home Program, RHCP, CAL HFA. AHP, etc. Obtains appropriate documentation, completes certifications and collects deposits and rents in accordance with program policies and procedures. Ensures site staff responds to all resident requests or complaints in a timely, efficient and courteous manner. Complete work orders and turnover of vacant units in a timely manner. Qualifications Basic mathematical skills with proficiency in reading, writing, and speaking English. Able to work in a fast-paced environment with ability to prioritize assignments to meet deadlines. Minimum of 2 years of experience in management, training and evaluation with Tax Credit properties. Knowledge of Microsoft Word, Excel and Outlook are essential. Boston Post software knowledge is a plus. Benefits-at-a-glance Benefits for Employees who work 30+ hours/week - Medical, dental and vision care; preventative medical care paid at 100%. Vacation leave of up to ten days per year in the first year. Up to 80 hours of sick time per year. Flexible Spending Accounts for Health Care and Dependent Care. Company paid Life AD&D Long Term Disability. Free, confidential counseling through our Employee Assistance Program. Commuter benefit program. Discounts for AT&T and ClassPass. $100 annual Wellness Reimbursement. Matching 401(K) Retirement Savings Plan of up to 2% of your compensation (for any employee who works 20 hours or more per week). Benefits for Employees who work less than 30 hours/week - Free, confidential counseling through our Employee Assistance Program. Commuter benefit program. Discounts for AT&T and ClassPass. $100 annual Wellness Reimbursement. Matching 401(K) Retirement Savings Plan of up to 2% of your compensation (for any employee who works 20 hours or more per week) Up to 80 hours of sick time per year. Equal Opportunity Employer The John Stewart Company provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status, or any other consideration made unlawful by federal, state, or local laws. The John Stewart Company will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative. California Consumer Privacy Act Effective January 1, 2020, the California Consumer Privacy Act requires businesses that meet certain minimum threshold requirements to provide a “notice at collection” to applicants for employment who reside in California. The notice at collection describes the categories of personal information to be collected about these California applicants and the purposes for using that personal information. Therefore, we have posted the Company's “Notice At Collection For California Applicants” here. Please review this Notice at your convenience.
    $47k-61k yearly est. Auto-Apply 14d ago
  • Customer Service Lead Supervisor

    Public Storage 4.5company rating

    Public Storage job in Glendale, CA

    * Oversee multiple customer service teams and provide guidance and mentorship to Supervisors, ensuring effective leadership and alignment with organizational goals. * Act as the highest point of escalation for complex inquiries from associates, field employees, corporate offices, and senior executives. * Own and manage critical programs such as BBB and Dispute Resolution, ensuring compliance and timely resolution. * Prepare and interpret reports on productivity, quality assurance, and KPIs; present insights and recommendations to senior management. * Lead strategic, cross-functional projects and continuous improvement initiatives by partnering with stakeholders across departments to identify inefficiencies, conduct root cause analysis, implement enhancements, and drive organizational impact. * Provide updates to management on department performance and progress of strategic initiatives. * Utilize AI tools to conduct routine reviews of customer interactions (email and call) for quality assurance, ensuring consistency and adherence to service standards across all teams. * Identify training gaps and provide feedback to Supervisors and associates. * Monitor call and email volumes, partnering with scheduling to allocate resources effectively. * Assist in troubleshooting technical issues related to phone systems, connectivity, and equipment. * Ensure timely and effective resolution of escalated customer concerns. * Promote a customer-centric culture and foster engagement across all levels of the department.
    $31k-35k yearly est. 14d ago
  • Customer Service - Self Storage Manager

    Public Storage 4.5company rating

    Public Storage job in Torrance, CA

    Public Storage is the self-storage industry leader and we are Hiring Now! Earn $19.00 Per Hour Our Benefits Total Rewards package available to our team: We work Flexible and Full-Time Schedules between the hours of 9:30am and 6pm (weekends ‘til 5pm) Employees become eligible for Full-time Benefits by working an average of 20+ hours - Benefits include: Medical, Dental, Vision, 401k with match, paid time off, sick time, and flex spending Company paid life, accidental death insurance, and exclusive vendor discounts Mileage reimbursement is provided when traveling between properties or other work-related tasks Our Property Managers have the opportunity to earn performance-based bonuses! Job Description Our Property Managers get to work independently at multiple locations; spending time both inside and outside We assess customer storage needs and make suggestions, including selling packing and moving supplies Daily storage unit inspections to confirm inventory and availability helps make sure spaces are ready to rent Auditing cash drawers and making bank deposits are part of the daily business We help keep our customers current with payments and make reminder and collection calls when required Physical Requirements: Ability to transport lift/move items weighing up to 35 pounds Our property managers should be able to walk in/around facilities spending up to 50% of their time in outdoor environments, including climbing stairs and opening large doors. Performing cleaning and daily maintenance tasks: including sweeping/mopping interior areas and maintain exterior grounds/curb appeal clean and free of debris. Qualifications Experience: Successful candidates come from a variety of customer service centered sales environments including retail, restaurant, fast food or other service-based companies. Transportation: Our employees are required to have a valid driver's license and utilize their own vehicle to travel between different work locations and/or while conducting other work-related business. (mileage reimbursement available) Additional Information More about Us! Public Storage was recognized as A Great Place to Work by the Great Place to Work Institute. Our employees have also voted us as having Best Career Growth, ranked us in the Top 5% for Work Culture, and in the Top 10% for Diversity and Inclusion. Apply Now for an opportunity to join Public Storage and be a part of the self-storage industry's #1 team! Public Storage is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, religion, color, national origin, ancestry, marital status, sexual orientation, gender identity or expression, disability, nationality, sex, religion, veteran status, or any other protected status. All qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers (where applicable) and the California Fair Chance Act. The job duties to be evaluated when assessing a candidate's qualifications include the following: Property Managers are responsible for: Property Managers may be required to drive to multiple properties and perform bank cash deposits. Property managers are expected to work alone; be responsible for opening and closing facilities; assist reservation and walk-in customers in renting storage spaces, including resolving issues and completing lease agreements; be responsible for company assets/property; and access customer accounts, including confidential and sensitive personal information, when responding to break-ins and delinquent accounts. Property Managers will accept, enter, and accurately document all customer payments, ensuring that cash handling and deposits are conducted in accordance with company policy. Property Managers will make scheduled delinquent calls, access customer personal information, execute lien sales, and administer transactions with Auction Vendors, including providing access to purchased space.
    $19 hourly 21d ago
  • District Manager

    Public Storage 4.5company rating

    Public Storage job in Los Angeles, CA

    Annual Compensation Pay Range: $112,000 - $128,000 We promote from within our organization, and growth opportunity is in your hands! Equity grant awarded at end of year company grant cycle with participation in company annual stock program! As a District Manager, you're passionate about operational excellence, providing remarkable customer experiences and driving sales! You take pride in developing and leading an effective team; motivating them to achieve desired goals. Your leadership qualities give you the edge in successfully managing a portfolio of multi-unit locations and executing company strategies without compromising on customer experiences. If this is you, you are the leader we're looking for! We are Public Storage, established in 1972; today we have thousands of locations nationwide and recognized as the leader in the self-storage industry! Job Description Lead, Manage and Develop People, Brand Ambassador & Operational Excellence Lead an Engaged Team: Recruit, motivate and retain a dedicated team of customer facing customer front line employees Drive your team with effective communication and provide coaching on customer service and sales strategies Brand Ambassador & Operational Excellence: Managing physical assets including repair and maintenance systems and processes, vendor management and cleaning standards. Oversee delinquent tenant processes including auctions by coaching your team to reduce delinquency rates and improve customer retention. Conduct monthly property audits and ensure operational standards and safety compliance are met. Deliver Outstanding Customer Service: Provide a welcoming and well-maintained environment to customers through your team, effective facility maintenance and vendor management Address customer inquiries and concerns promptly in a professional manner Grow and Maintain a Robust Business: Drive business forward using analytics to identify trends, develop and implement strategies to capitalize on opportunities in your district. Communicate effectively with customers, colleagues and team-members BENEFITS: $128,000 first year annual total compensation award opportunity including base, guaranteed bonus (paid quarterly), and restricted stock units. Second year bonus potential increase to $20,000 performance-based bonus Participation in company stock program that includes dividends paid quarterly Internal promotional and career opportunities throughout the United States Extensive training and coaching plans - we want you to succeed! Comprehensive group healthcare programs 401(k) with generous employer match Paid time off Monday thru Friday work schedule Qualifications Qualifications & Expectations Relocation: future relocation ability is very important for growth. Successful applicants will have the ability to relocate for lateral and promotional opportunities Demonstrated leadership in building, developing and retaining high-performing teams of non-exempt employees in a retail, service, hospitality or related industry Proven track record of top tier performance Experience managing operational audits and payroll budgets Exceptional communication and time management skills Proficient in MS Office (Excel, Word, PowerPoint and Outlook) Passion for sales and customer service excellence Bachelor's Degree preferred Weekend availability by telephone 5 work Saturday's per year required during peak season Additional Information All your information will be kept confidential according to EEO guidelines. The Company will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Fair Chance Initiative for Hiring Ordinance. REFDMR0008 - SFV Public Storage is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, religion, color, national origin, ancestry, marital status, sexual orientation, gender identity or expression, disability, nationality, sex, religion, veteran status, or any other protected status.
    $112k-128k yearly 10d ago
  • Assistant Property Manager - West Third

    The John Stewart Company 4.5company rating

    Los Angeles, CA job

    The John Stewart Company is a full-service housing management, development and consulting organization that began in 1978 with a commitment to providing high quality service in the affordable housing sector. We work to enrich the lives of our residents and employees, while delivering our services cost‐effectively, efficiently and with the highest levels of professionalism, compassion, integrity and respect. SUMMARY OF THE POSITION: Under the general supervision of the Property Manager, assists the manager in the overall operation of the property, day-to-day implementation of policies, procedures and programs; maintains acceptable occupancy level and develops a supportive environment for all residents, including special needs residents. APM interacts with and oversees vendors and establishes and maintains effective working relationships with onsite support staffs. Responsibilities Interviews and screens prospective residents for occupancy. Prepares, processes and signs leases and rules. Purchases general supplies, and services following the P.O. policy and procedures. Assists with inspections and monitoring work orders. Rent collection, receipting, prepares deposits using Boston Post property management software. Writes warning letters and prepares legal notices to residents. Submits required reports and maintains records according to JSCo policies. Performs related work and other duties required. Qualifications Ability to read, write and communicate fluently in English. Excellent problem solving, listening, and deductive reasoning skills. Proficiency in Microsoft Word, Excel and Outlook. Must have 1- 2 years property management experience preferably with Tax Credit properties. Prior experience in managing affordable housing complexes. Must have valid Driver's License and reliable transportation, and be able to travel for training purposes. Knowledgeable regarding company policies, federal, state, and local laws, Tax Credit Section 42, and other rules that pertain to tenants. Pay Range: $22.00/Hr. - $24.00/Hr. Benefits-at-a-glance Benefits for Employees who work 30+ hours/week - Medical, dental and vision care; preventative medical care paid at 100%. Vacation leave of up to ten days per year in the first year. Up to 80 hours of sick time per year. Flexible Spending Accounts for Health Care and Dependent Care. Company paid Life AD&D Long Term Disability. Free, confidential counseling through our Employee Assistance Program. Commuter benefit program. Discounts for AT&T and ClassPass. $100 annual Wellness Reimbursement. Matching 401(K) Retirement Savings Plan of up to 2% of your compensation (for any employee who works 20 hours or more per week). Benefits for Employees who work less than 30 hours/week - Free, confidential counseling through our Employee Assistance Program. Commuter benefit program. Discounts for AT&T and ClassPass. $100 annual Wellness Reimbursement. Matching 401(K) Retirement Savings Plan of up to 2% of your compensation (for any employee who works 20 hours or more per week) Up to 80 hours of sick time per year. #JS1388 Equal Opportunity Employer The John Stewart Company provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status, or any other consideration made unlawful by federal, state, or local laws. The John Stewart Company will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative. California Consumer Privacy Act Effective January 1, 2020, the California Consumer Privacy Act requires businesses that meet certain minimum threshold requirements to provide a “notice at collection” to applicants for employment who reside in California. The notice at collection describes the categories of personal information to be collected about these California applicants and the purposes for using that personal information. Therefore, we have posted the Company's “Notice At Collection For California Applicants” here. Please review this Notice at your convenience.
    $22-24 hourly Auto-Apply 60d+ ago

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