Customer Care Manager jobs at PulteGroup - 811 jobs

**Wesley Chapel** PRIMARY RESPONSIBILITIES Conduct in-person homeowner assessments on an as needed basis. Determine if corrective work order is needed. Lead root-cause analysis. Schedule, organize, and execute service work through vendors collaboratively with Customer Care coordinator. Manage trades to completion of service requests to customers' satisfaction. Perform minor service-related tasks (e.g., adjustments, repairs), as requested. Establish and maintain positive customer relationships. Responsible for quality inspections of the home prior to delivery to the customer. Determine trade accountability for back charges and P.O.'s. Authorize payment for work performed up to approval limits. Follow applicable legal protocol and process necessary workflow. Responsible for customer satisfaction metrics related to customers serviced MANAGEMENT RESPONSIBILITIES LEVEL: MENTOR / COACH / FEEDBACK SCOPE Decision Impact: Division Department Responsibility: Single Budgetary Responsibility: No Direct Reports: No Indirect Reports: No Physical Requirements: Position involves sitting, standing and/or movement, the ability to exert minimal force of up to 50 pounds and occasionally exert up to 80 pounds of minimal force to carry, lift, push, pull and otherwise move objects. Must be able to climb ladders, scaffolding and other means to reach and observe all areas of building Ability to work in various weather conditions -- heat, rain, cold, etc. REQUIRED EDUCATION: (degree, licenses, certifications, etc.) - Minimum High School Diploma or equivalent - Bachelor's Degree Preferred - Valid Driver's License because driving is an essential function of this position. REQUIRED EXPERIENCE: (work related, tools/equipment, software, etc.): Minimum of 1-3 years customer service and warranty experience or equivalent Strong customer orientation and ability to adapt/respond to different personality types Strong emphasis on quality of service and follow-up Basic construction skills and knowledge Excellent communication and listening skills Analytical ability necessary to perform root cause analysis Ability to manage warranty/customer service processes Basic computer skills Conflict resolution skills Cost management PulteGroup, Inc. and its affiliates do not accept unsolicited resumes from individual recruiters or third party recruiting agencies (collectively, “Recruiters”) in response to job postings. If Recruiters nevertheless submit one or more unsolicited resumes to any employee at PulteGroup, Inc. or its affiliates without a valid written agreement in place for this position, it will be deemed the sole property of PulteGroup, Inc. and its affiliates. No fee will be owing or paid to Recruiters who submit unsolicited candidates, in the event the candidate is hired by PulteGroup, Inc. or its affiliates as a result of the referral, without a written agreement between PulteGroup, Inc. and through any means other than via our Applicant Tracking System. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. We will provide a reasonable accommodation to a qualified applicant with a disability that will enable the individual to have an equal opportunity to participate in the application process and to be considered for a job. This Organization Participates in e-Verify Pulte Homes of Minnesota is an equal employment opportunity/affirmative action employer. California Privacy Policy

Customer Service Manager - HVAC, Plumbing, Electrical (Warranty & Service) We are seeking a highly motivated and experienced Customer Service Manager to lead our customer support team in a tri-trade company, which operates across multiple industries (electrical, plumbing, HVAC, etc.). The ideal candidate will be responsible for overseeing customer service operations, improving customer satisfaction, and ensuring efficient communication between departments. General Responsibilities Customer Service Leadership: Lead and manage the customer service team, ensuring high-quality support across all trade divisions. Develop and implement customer service policies, procedures, and best practices. Train and mentor customer service representatives to enhance service delivery. Monitor customer inquiries, complaints, and resolutions to ensure a high level of satisfaction. Operations & Process Improvement: Coordinate with sales, logistics, and technical teams to provide seamless customer support. Identify and implement process improvements to enhance efficiency and reduce response time. Utilize CRM systems and other tools to track customer interactions and service metrics. Ensure compliance with company policies, industry regulations, and trade-specific requirements. Customer Relations & Satisfaction: Act as the main point of contact for escalated customer issues and work to resolve them effectively. Develop customer retention strategies and gather feedback for continuous service improvement. Analyze customer trends and provide insights to management for business growth opportunities. Reporting & Performance Management: Monitor key performance indicators (KPIs) related to customer service, response time, and satisfaction levels. Generate reports and provide recommendations to improve service standards. Conduct periodic performance evaluations of the customer service team. Qualifications Bachelor's degree in Business Administration, Customer Service, or a related field (preferred) or combination of experience and education. Minimum of 5 years of customer service experience, with at least 2 years in a managerial role. Experience in multi-trade industries (construction, electrical, plumbing, HVAC, etc.) is a plus. Strong leadership, problem-solving, and decision-making skills. Excellent communication and interpersonal abilities. Proficiency in CRM software, Microsoft Office Suite, and customer service platforms. Ability to manage multiple priorities in a fast-paced environment.

WHO ARE WE: Founded in 2011, Timberlane Partners is one of the most active Seattle-based real estate investment, development, and asset management companies specializing in multifamily real estate. Led by an experienced team, Timberlane has successfully acquired and developed over $1 billion of real estate assets throughout the West Coast and Mountain West. We pride ourselves on our disciplined, entrepreneurial approach, fostering long-term partnerships, and consistently delivering outstanding risk-adjusted returns. We are seeking a candidate with the ambition to scale aggressively. ABOUT THIS POSITION: The Office Manager serves as the operational and cultural hub of Timberlane Partners, ensuring the smooth day-to-day functioning of the Seattle headquarters. This role oversees facilities, IT coordination, vendor management, and office logistics, while also supporting team culture through events, engagement programs, and community initiatives. The Office Manager works closely with the Director of Operations and Executive Assistant to create a high-functioning, well-supported, and collaborative workplace. Job Title: Office Manager Job Type: Full-time Location: Seattle, WA (Hybrid - minimum 4 days/week in office) Reports to: Director of Operations Company: Timberlane Partners KEY RESPONSIBILITIES: Oversee daily operations of the Seattle headquarters, including facilities, supplies, and vendor coordination. Manage IT and A/V support in partnership with external providers (e.g., Interplay). Serve as point of contact for building management, contractors, and service vendors. Plan and execute team events, meetings, and cultural programs including Team Timberlane Meetings, offsites, and celebrations. Support recruiting and onboarding/offboarding processes, ensuring a smooth employee experience. Maintain a safe, clean, and organized work environment, including mail, parking, and supply management. Assist with office budget tracking, purchasing, and vendor invoicing. Partner with the Director of Operations and Executive Assistant on scheduling and event coordination. Foster a positive and inclusive workplace culture aligned with Timberlane's values. QUALIFICATIONS: 3-5 years of experience in office management, facilities, or administrative coordination. Excellent organizational and interpersonal skills. Strong attention to detail and proactive problem-solving mindset. Ability to manage multiple priorities and vendors in a fast-paced environment. Proficiency with Microsoft Suite and project management tools (e.g., Asana). Bachelor's degree preferred or equivalent professional experience. COMPENSATION: Full-time, salaried position, $65,000-$85,000 annually plus merit based annual discretionary bonus Employer-paid premiums for medical, dental, and vision coverage Health Care and Dependent Care Flexible Spending Accounts Employer-paid life insurance Long-term disability insurance Employee Assistance Program 401(k) plan with employer-matched of up to 4%: 100% of the first 3% contributed, 50% of the next 2% 20 days of paid time off (PTO) 10 paid holidays Professional development opportunities APPLICATION PROCESS: Please visit ***************************************** and click ‘Apply' - this will redirect you to the LinkedIn job posting to submit your resume. Timberlane is committed to a diverse and inclusive staff. We are interested in hearing from people who can work with diverse communities. Candidates of all backgrounds are strongly encouraged to apply.

Ready to grow your career? Empire Today is seeking an Area Customer Service Manager. Area Customer Service Manager is responsible for managing the day-to-day activities, direct supervision of department personnel, and oversight of all aspects of customer service practices, objectives, and initiatives to ensure excellent service to our customers is achieved. This position reports directly to the Area Director. We offer: Health benefits. Paid time off and holiday pay. Wellness program. Professional development & career advancement opportunities. Lots of perks. Compensation Information: $80,000 annually plus bonus Responsibilities: Assign newly entered customer service requests to appropriate team members. Track and review Service Request reports daily to ensure on-time delivery and customer satisfaction. Export data from database and input into an excel spreadsheet for assignment and prioritization. Plan and disseminate daily assignments to employees. Conduct bi-weekly one on one meetings with subordinates to review current productivity and any developmental opportunities. Regularly spot check subordinate customer call activity and call quality as well as perform service request management audits, Coach team members on improvement strategies. Monitor all SRs assigned to Area Customer Service Associates to ensure swift completion. Execute the implementation of training activities to improve Customer Service Scores. Conduct the daily Customer Meeting for each of the markets within their Area. Complete bi-weekly Manager review guide (MRG) activities within Smartsheet's for each of the markets within their Area. Limit risk exposure by providing input and perspective on customer service legal matters and the settlement of disputes. Make job related calls to customers and collect feedback from customers to ensure that they are pleased with their purchase (as needed). Request and collect referrals from every satisfied customer during the post installation call process (as needed). Provides feedback to the company regarding service failures or customer concerns. Enforce performance standards to meet Customer Service Empire Operating System (EOS) key performance indicators. Ensure the Customer Service Day In The Life Of (DILO) is being utilized by team. Identify problems or concerns and expedite to appropriate Manager or Coordinator for resolution. Regular communication with customers to solve complex service-related issues over the authority level of subordinate staff members. Monitor the All-Promoter Score (APS) metric daily to evaluate the organization's customer service ratings, trends, and customer comments to continually improve performance. Address and solution all legal and escalated customer service-related issues (Better Business Bureau, Attorney letters, etc.). Serve as a resource to staff in resolving customer service issues. Supervises the daily operation of customer service personnel, to include hiring, discipline, coaching, training, and evaluating performance. Assist the legal department in troubleshooting customer issues that require special handling. Represent the organization at hearings and other state agencies as needed. Perform other functions as necessary or as assigned. Qualifications: Minimum of three (3) years customer service or call center experience or related experience Minimum of one (1) year management and/or training experience or equivalent combination of education and experience Associate Degree or Bachelor's Degree preferred Flooring or home improvement industry experience preferred. Virtual/Remote management experience is ideal Proficient in MS Word, Excel, Outlook, and PowerPoint Strong analytical, organizational, and problem-solving skills Professional phone demeanor with the ability to relate to people in an open, friendly, and accepting manner Strong ability to effectively communicate at all levels in written, verbal, and presentation formats Demonstrated skill at communicating with and problem-solving for clients with challenging service issues Excellent problem-solving skills demonstrated through a sense of urgency and solid judgment and reasoning ability Must be flexible and comfortable working in a dynamic and interactive team environment Why Empire Today? We empower our employees to strive for their unique goals. Within such an inclusive company with unlimited growth opportunities, how far you go is up to you. We take care of our people. We start investing in you from day one. The perks and benefits we offer help you live well, both at work and at home. We have an unmatched company culture. We've won multiple awards for employee and customer satisfaction, and we believe it all comes down to our culture of teamwork, creativity, and growth. We're one of the nation's most recognizable brands. You'll enjoy the stability that comes with a national company and a sense of pride when you're a part of our team. By clicking Apply Now, I agree to the Privacy Policy and Terms of Use including arbitration, waivers and limitations of liability. CSLB 1047108.

We are a rapidly growing Third-Party Logistics (3PL) company on a mission to empower businesses with customer-centric, reliable, and scalable logistics solutions. We don't just move freight; we optimize supply chains and exceed expectations. We are looking for a Director of Customer Service to take the helm of our service function. This isn't a "maintain the status quo" role-we need an entrepreneurial builder. You will be responsible for scaling our department from a nimble team into a robust, enterprise-level engine of service excellence. If you are a strategic thinker who loves 3PL operations and isn't afraid to execute tactically to build something great, we want to meet you. What You Will Accomplish 1. Build & Scale the Department Transform the CS function from a small team to a structured, enterprise-ready department. Define the strategy, establish KPIs (CSAT, NPS, Response Time), and build the reporting structure to prove success. Hire, coach, and mentor Managers and representatives, fostering a culture that is obsessively customer-first. 2. Drive Operational Excellence Design and implement scalable Standard Operating Procedures (SOPs) to ensure consistency across all channels. Oversee daily operations, handling complex escalations and preventing recurring issues. Lead the optimization of our CRM (HubSpot) to automate workflows and streamline the customer journey. 3. Manage Commercial Strategy & Contracts Own the Renewal Lifecycle: Manage customer contract renewals, coordinate timelines, and secure signatures. SOW Management: Draft and update Statements of Work (SOWs) based on operational data and feedback to ensure clarity of services. Pricing & Profitability: Collaborate with Sales to structure pricing models and rate changes that align with company profitability targets. Data-Driven Decisions: Analyze cost-to-serve data and customer volume to recommend SOW modifications that protect margins while satisfying clients. 4. Champion the Customer Voice Lead Quarterly Business Reviews (QBRs) with key clients to drive growth and alignment. Collaborate with Operations, Sales, and Technology to solve systemic issues and align service strategies with company goals. Serve as the primary liaison during renewal cycles, clearly communicating scope and pricing changes to all stakeholders. Who You Are The Experienced Pro: You have 10+ years of progressive experience in Customer Service Management, Account Management, or Customer Success. The Industry Expert: You have strong working knowledge of Warehousing and 3PL operations. You speak the language of logistics. The Builder: You have proven success scaling a function from a small team to a large, structured department. The Tech-Savvy Leader: You have experience optimizing workflows and CRM systems (HubSpot certification or experience is highly preferred). The Strategic Partner: You have a solid business acumen, capable of managing contracts, SOWs, and understanding financial margin goals. Why You'll Love Working Here We believe in taking care of the people who take care of our business. Health Coverage That Starts Fast: Medical, Dental & Vision kicks in the 1st of the month after just 30 days. Smile on Us: We are covering your dental premiums for all of 2026! Invest in YOU: Full tuition grants & tuition reimbursement. Security: Paid Life Insurance + 401(k) with company match. Time Off from Day One: PTO, holidays, and 2 floating holidays for flexibility. Weekly Paychecks: Because waiting is overrated. Celebrate Success: Eligibility for quarterly performance bonuses. Knight Swift Warehousing and Fulfillment is an equal opportunity employer and considers qualified applicants for employment regardless of race, gender identity, gender expression, age, color, religion, disability, veteran's status, sexual orientation, or any other protected factor.

Job Description We are a rapidly growing Third-Party Logistics (3PL) company on a mission to empower businesses with customer-centric, reliable, and scalable logistics solutions. We don't just move freight; we optimize supply chains and exceed expectations. We are looking for a Director of Customer Service to take the helm of our service function. This isn't a "maintain the status quo" role-we need an entrepreneurial builder. You will be responsible for scaling our department from a nimble team into a robust, enterprise-level engine of service excellence. If you are a strategic thinker who loves 3PL operations and isn't afraid to execute tactically to build something great, we want to meet you. What You Will Accomplish 1. Build & Scale the Department Transform the CS function from a small team to a structured, enterprise-ready department. Define the strategy, establish KPIs (CSAT, NPS, Response Time), and build the reporting structure to prove success. Hire, coach, and mentor Managers and representatives, fostering a culture that is obsessively customer-first. 2. Drive Operational Excellence Design and implement scalable Standard Operating Procedures (SOPs) to ensure consistency across all channels. Oversee daily operations, handling complex escalations and preventing recurring issues. Lead the optimization of our CRM (HubSpot) to automate workflows and streamline the customer journey. 3. Manage Commercial Strategy & Contracts Own the Renewal Lifecycle: Manage customer contract renewals, coordinate timelines, and secure signatures. SOW Management: Draft and update Statements of Work (SOWs) based on operational data and feedback to ensure clarity of services. Pricing & Profitability: Collaborate with Sales to structure pricing models and rate changes that align with company profitability targets. Data-Driven Decisions: Analyze cost-to-serve data and customer volume to recommend SOW modifications that protect margins while satisfying clients. 4. Champion the Customer Voice Lead Quarterly Business Reviews (QBRs) with key clients to drive growth and alignment. Collaborate with Operations, Sales, and Technology to solve systemic issues and align service strategies with company goals. Serve as the primary liaison during renewal cycles, clearly communicating scope and pricing changes to all stakeholders. Who You Are The Experienced Pro: You have 10+ years of progressive experience in Customer Service Management, Account Management, or Customer Success. The Industry Expert: You have strong working knowledge of Warehousing and 3PL operations. You speak the language of logistics. The Builder: You have proven success scaling a function from a small team to a large, structured department. The Tech-Savvy Leader: You have experience optimizing workflows and CRM systems (HubSpot certification or experience is highly preferred). The Strategic Partner: You have a solid business acumen, capable of managing contracts, SOWs, and understanding financial margin goals. Why You'll Love Working Here We believe in taking care of the people who take care of our business. Health Coverage That Starts Fast: Medical, Dental & Vision kicks in the 1st of the month after just 30 days. Smile on Us: We are covering your dental premiums for all of 2026! Invest in YOU: Full tuition grants & tuition reimbursement. Security: Paid Life Insurance + 401(k) with company match. Time Off from Day One: PTO, holidays, and 2 floating holidays for flexibility. Weekly Paychecks: Because waiting is overrated. Celebrate Success: Eligibility for quarterly performance bonuses. Knight Swift Warehousing and Fulfillment is an equal opportunity employer and considers qualified applicants for employment regardless of race, gender identity, gender expression, age, color, religion, disability, veteran's status, sexual orientation, or any other protected factor.

We are a rapidly growing Third-Party Logistics (3PL) company on a mission to empower businesses with customer-centric, reliable, and scalable logistics solutions. We don't just move freight; we optimize supply chains and exceed expectations. We are looking for a Director of Customer Service to take the helm of our service function. This isn't a "maintain the status quo" role-we need an entrepreneurial builder. You will be responsible for scaling our department from a nimble team into a robust, enterprise-level engine of service excellence. If you are a strategic thinker who loves 3PL operations and isn't afraid to execute tactically to build something great, we want to meet you. What You Will Accomplish 1. Build & Scale the Department Transform the CS function from a small team to a structured, enterprise-ready department. Define the strategy, establish KPIs (CSAT, NPS, Response Time), and build the reporting structure to prove success. Hire, coach, and mentor Managers and representatives, fostering a culture that is obsessively customer-first. 2. Drive Operational Excellence Design and implement scalable Standard Operating Procedures (SOPs) to ensure consistency across all channels. Oversee daily operations, handling complex escalations and preventing recurring issues. Lead the optimization of our CRM (HubSpot) to automate workflows and streamline the customer journey. 3. Manage Commercial Strategy & Contracts Own the Renewal Lifecycle: Manage customer contract renewals, coordinate timelines, and secure signatures. SOW Management: Draft and update Statements of Work (SOWs) based on operational data and feedback to ensure clarity of services. Pricing & Profitability: Collaborate with Sales to structure pricing models and rate changes that align with company profitability targets. Data-Driven Decisions: Analyze cost-to-serve data and customer volume to recommend SOW modifications that protect margins while satisfying clients. 4. Champion the Customer Voice Lead Quarterly Business Reviews (QBRs) with key clients to drive growth and alignment. Collaborate with Operations, Sales, and Technology to solve systemic issues and align service strategies with company goals. Serve as the primary liaison during renewal cycles, clearly communicating scope and pricing changes to all stakeholders. Who You Are The Experienced Pro: You have 10+ years of progressive experience in Customer Service Management, Account Management, or Customer Success. The Industry Expert: You have strong working knowledge of Warehousing and 3PL operations . You speak the language of logistics. The Builder: You have proven success scaling a function from a small team to a large, structured department. The Tech-Savvy Leader: You have experience optimizing workflows and CRM systems ( HubSpot certification or experience is highly preferred ). The Strategic Partner: You have a solid business acumen, capable of managing contracts, SOWs, and understanding financial margin goals. Why You'll Love Working Here We believe in taking care of the people who take care of our business. Health Coverage That Starts Fast: Medical, Dental & Vision kicks in the 1st of the month after just 30 days. Smile on Us: We are covering your dental premiums for all of 2026! Invest in YOU: Full tuition grants & tuition reimbursement. Security: Paid Life Insurance + 401(k) with company match. Time Off from Day One: PTO, holidays, and 2 floating holidays for flexibility. Weekly Paychecks: Because waiting is overrated. Celebrate Success: Eligibility for quarterly performance bonuses. Knight Swift Warehousing and Fulfillment is an equal opportunity employer and considers qualified applicants for employment regardless of race, gender identity, gender expression, age, color, religion, disability, veteran's status, sexual orientation, or any other protected factor.

Customer Support Manager - Digital Asset Home Loan Program Employment Type: Full Time Compensation: $70,000-$85,000 annually Megatel Homes, one of the nation's premier homebuilders, is expanding its innovative MegPrime digital assets home loan savings program. We are seeking a Customer Support Manager to lead a small but growing customer service team focused on supporting homebuyers using our cryptocurrency‑based savings product. This role blends leadership, customer experience, and emerging technology - ideal for a manager who thrives in a fast‑paced environment and enjoys building new processes from the ground up. The Customer Support Manager will initially oversee two Customer Support Specialists, manage daily call center operations, and serve as the primary escalation point for complex inquiries related to digital assets, account functionality, and program integration with home loans. Key Responsibilities: Lead, coach, and develop Customer Support Specialists. Conduct regular performance reviews, coaching sessions, and ongoing training to build product expertise and customer service skills. Manage daily call center operations, workload, and performance metrics. Serve as the primary escalation point for complex digital asset, account, or compliance issues. Maintain strong knowledge of the MegPrime platform and ensure accurate, clear customer communication. Improve processes, documentation, scripts, and service standards as the team grows. Collaborate with product, IT, compliance, and lending teams on updates and training. Provide feedback to internal teams based on customer trends, recurring issues, and opportunities for improvement. Work closely with MCI Mortgage and New Home Sales Consultants to resolve customer questions or issues. Oversee CRM usage, reporting, and quality assurance. Qualifications Qualifications: 3-5+ years of customer service or call center experience. 1-2+ years of supervisory or team‑lead experience. Strong communication, leadership, and problem‑solving skills. Ability to explain technical concepts in simple, customer‑friendly terms. Experience with CRM or call center software. Preferred Bachelor's degree in business administration, finance, or a related field. Experience in banking, mortgage, loan servicing, fintech, or digital financial products. Understanding of cryptocurrency fundamentals (e.g., blockchain basics, wallets, transactions). Experience with cryptocurrency platforms or digital wallets. What We Offer Competitive salary ($70K-$85K) Medical, dental, vision, 401(k) PTO and holidays Training on our proprietary crypto‑based home loan program Growth opportunities as the call center expands A collaborative, innovative work environment Megatel Homes is transforming homebuilding with innovative, master planned Lagoon communities that bring resort style living into everyday life. Since 2006, we've focused on thoughtful design and forward-thinking ideas that go beyond traditional neighborhoods. Our immersive Lagoon amenities create places where people truly live, gather, and unwind. Driven by a collaborative, people first culture, we support each other and encourage individual growth. If you're looking for a purposeful career with a company shaping the future of homebuilding, Megatel Homes is the place to start.

We're expanding our client experience team with a dedicated Customer Engagement Coordinator who will take the lead on planning and executing offsite customer events. While our existing team members focus on Behind the Bolts and onsite engagements, this role will be solely responsible for delivering memorable offsite experiences that strengthen client relationships and elevate our brand presence. If you're organized, proactive, and passionate about building connections through events and branding, we want to hear from you! Position Responsibilities Take full ownership of planning, coordinating, and executing offsite client-facing events across key markets, ensuring each event reflects Power Design's brand and leaves a lasting impression. Manage all client-facing logistics, including sending invitations, tracking RSVPs, creating detailed itineraries, and serving as the main point of contact to ensure a smooth, professional experience. Build and maintain vendor relationships, secure sponsorships, negotiate favorable terms, and ensure all vendor services meet expectations and align with Power Design's standards. Oversee the sourcing, customization, and distribution of premium promotional items, ensuring timely delivery and thoughtful gifting that reflects our commitment to quality and client connection. Lead the day-to-day management of Threads-including order fulfillment, inventory tracking, and vendor coordination-while ensuring all gifting aligns with Power Design branding and supports internal and external engagement goals. Track usage and spending for swag and gifting programs, maintain accurate records, and provide regular budget and performance updates to leadership. Assist the Business Development team with administrative support and special projects as needed. Collaborate with internal teams to ensure seamless event execution and a cohesive, on-brand client experience. Here's What We're Looking For 1-3 years of experience in events, marketing, business development, administrative support, or similar roles-preferably within the construction industry (internship experience welcome). Strong interpersonal and communication skills, with a sense of urgency, and an interest in client-facing roles. Eagerness to learn and grow. Comfortable networking and building relationships in professional and social settings. Highly organized, self-motivated, and proactive. Ability to travel for events or meetings. Benefits and Perks Competitive salaries offered Exciting, award-winning workplace culture focused on employee appreciation, recognition, and fun Comprehensive medical, dental, vision, life insurance, and Flexible Spending Accounts (FSA) options offered Short and long-term disability plans 401k with company matching available Paid time off and company holidays provided Discounts to a variety of services, mental and physical wellness resources, free Care.com membership, and other perks given to all Power Design team members At Power Design, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, military and veteran status, and any other characteristic protected by applicable law. Power Design believes that diversity and inclusion among our teammates is paramount to our success as a national company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool nationwide

Build a Career That Builds Your Future - with PulteGroup! Welcome to PulteGroup where we believe in building more than just homes-we believe in building inspired employees, meaningful careers, and a legacy of excellence. If you're looking for work that moves you, a team that values your ideas, and a company that brings you pride, you've come to the right place. As one of the nation's largest and most respected homebuilders, PulteGroup offers opportunities to grow within a Fortune 500 company that's consistently recognized as a Fortune 100 Best Company to Work For and a certified Great Place to Work. We're driven by the bold purpose of Building Incredible Places for People to Live Their Dreams. For over 70 years, we've been building more than homes-we've been building trust, innovation, and a culture where every team member is empowered to thrive. Join a company that champions inclusion, celebrates diversity, and supports your personal and professional journey. Headquartered in vibrant Atlanta, Georgia, and operating in over 45 markets nationwide, we're proud to build homes through our trusted family of brands-including Innovative Construction Group, Centex, Pulte Homes, Del Webb, DiVosta Homes, American West, and John Wieland Homes and Neighborhoods, Pulte Mortgage, PGP Title, Pulte Insurance Agency -all united under the PulteGroup name. Apply now and discover a career where your contributions are valued, your growth is supported, and your work makes a lasting impact Job Description Summary The Customer Care Manager II is responsible for managing homeowner service requests in the field and managing those requests according to standard processes, including meeting with customers, triaging warranty concerns, and managing the repair to completion for all requests in his/her assigned area. The primary responsibility of the Customer Care Manager II is to respond to service requests in the field and manage those requests according to standard processes. The Customer Care Manager II will triage warranty service requests with homeowners and manage the resolution of their concerns until completion. The CCM II will assist with managing risk and litigation claims stemming from warranty issues and support the division with CCM training and SR reporting to division leadership. Primary Job Responsibilities Conduct in-person homeowner assessments on an as-needed basis: Determine if a corrective work order is needed Lead root-cause analysis Schedule, organize, and execute service work through vendors collaboratively with the Customer Care Coordinator. Manage trades to completion of service requests to customers' satisfaction. Perform minor service-related tasks (e.g., adjustments, repairs), as requested. Establish and maintain positive customer relationships. Responsible for the build quality confirmation of the home before delivery to the customer. Determine trade accountability for back charges and field purchase orders (FPOs). Authorize payment for work performed up to approval limits. Follow applicable legal protocol and process necessary workflow. Responsible for customer satisfaction metrics related to customers serviced. Drive repeat and referral business by improving customer loyalty through managing feedback and survey responses. Other duties as assigned. Management Responsibilities Not applicable Scope Decision Impact: Division Department Responsibility: Single Budgetary Responsibility: No Direct Reports: No Indirect Reports: No Physical Requirements: The position may involve sitting, standing, driving, and/or movement, the ability to exert a minimal force of up to 50 pounds and occasionally exert up to 80 pounds of minimal force to carry, lift, push, pull, and otherwise move objects. Must be able to climb ladders, scaffolding, and other means to reach and observe all areas of the building. Ability to work in various weather conditions - heat, rain, cold, etc. Required Education/Experience Minimum High School Diploma or equivalent Bachelor's Degree preferred Minimum of 1-2 years of customer service, warranty experience, or equivalent preferred Required Licensing, Registration and/or Certifications Valid driver's license as driving is an essential function of this position Required Skills/Knowledge Exceptional customer service orientation with the ability to adapt and interact effectively with various personality types Committed to delivering high-quality service and diligent follow-up Basic construction skills and knowledge Excellent communication and listening skills Analytical ability necessary to perform root cause analysis Ability to manage warranty/customer service processes Basic computer literacy Skilled in conflict resolution to address customer concerns effectively Knowledge of cost management principles and practices Additional Information This is a professional customer facing role. Team members will follow division specific dress code requirements Pay Range $32.36 - $40.43 per hour Hired applicant will be eligible to receive a monthly bonus Benefits In addition to up to 9 paid company holidays per year, employees are eligible for up to 6 days of sick pay. Moreover, eligible employees with less than 10 years of service can accrue up to 17 PTO days per year (up to 22 PTO days per year upon 10 or more years of service).Employees are eligible to participate in the Company's 401(k) Plan. Employees (and their eligible dependents) are eligible for medical, dental, and vision insurance coverage. Employees are covered by company-paid disability, basic life insurance, and parental leave. Voluntary insurance coverage options, including critical illness, accident, and hospital indemnity, are also available. In addition, the Company offers an Employee Assistance Program and tuition reimbursement (as applicable). Employees may also be eligible for state-required benefits such as paid family and medical leave insurance and/or paid sick time as applicable. PulteGroup, Inc. and its affiliates do not accept unsolicited resumes from individual recruiters or third party recruiting agencies (collectively, “Recruiters”) in response to job postings. If Recruiters nevertheless submit one or more unsolicited resumes to any employee at PulteGroup, Inc. or its affiliates without a valid written agreement in place for this position, it will be deemed the sole property of PulteGroup, Inc. and its affiliates. No fee will be owing or paid to Recruiters who submit unsolicited candidates, in the event the candidate is hired by PulteGroup, Inc. or its affiliates as a result of the referral, without a written agreement between PulteGroup, Inc. and through any means other than via our Applicant Tracking System. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. We will provide a reasonable accommodation to a qualified applicant with a disability that will enable the individual to have an equal opportunity to participate in the application process and to be considered for a job. This Organization Participates in e-Verify Pulte Homes of Minnesota is an equal employment opportunity/affirmative action employer. California Privacy Policy

Universal Windows Direct - Customer Experience Manager The Customer Experience Manager provides leadership and operational oversight for the Customer Experience team and supports cross-functional departmental needs. This role is responsible for ensuring high levels of customer satisfaction by managing call handling, team performance, customer scheduling, and continuous improvement of customer-facing processes. Responsibilities Essential Functions: * Perform general managerial and administrative duties to support the daily operations of the Customer Experience department. * Monitor, evaluate, and report on departmental goals, performance metrics, and key performance indicators (KPIs). * Oversee and coordinate all customer scheduling related to Field Technicians, installations, and warranty appointments to ensure efficiency and alignment with customer needs and operational requirements. * Ensure departmental phone calls are answered within established KPIs and service level standards while communicating directly with customers to assess service requirements, timelines, billing inquiries, and project expectations. * Serve as the primary liaison with the Better Business Bureau (BBB) and corporate lawyers, including managing inquiries, complaints, and responses in a timely and professional manner. * Oversee and manage all customer collections processes, ensuring compliance with company policies and applicable laws and regulations. * Maintain and update departmental documentation, including process binders, to ensure procedures support operational goals. * Provide guidance and problem-solving support for customer-related issues, including leading cross-departmental or interdisciplinary efforts as needed. * Foster a work environment that promotes teamwork, collaboration, accountability, and effective conflict resolution. Qualifications Skills, Knowledge, and Abilities: * Proficiency in Microsoft Office applications; prior experience with customer relationship management (CRM) systems preferred. * Working knowledge of customer billing and collections processes; familiarity with regulatory compliance standards preferred. * Ability to manage multiple projects simultaneously with strong attention to detail and accuracy. * Demonstrated organizational, decision-making, leadership, and supervisory skills. * Strong verbal and written communication skills. Education and Experience: * Bachelor's degree preferred. * Minimum of 2-3 years of experience in a management or leadership role. * Prior experience in customer service, administration, billing, or collections-related roles preferred. * Experience working in a fast-paced environment preferred. Physical Requirements: * Prolonged periods of sitting/ working on a computer. * Must be able to lift 15 pounds at a time. UWD is an Equal Employment Opportunity Employer #INDUWDR

Our mission is to be a trusted workplace for team members to be their whole selves at work. A company that people love and positively impacts the lives of all whom we touch. be your best self At Interstate Batteries, you have the chance to be excellent at work and excellent at life. We know that professional success depends on personal wellbeing. That's why we want to enrich your life with the tools and services you need to succeed in every area of your life. Join us! Purpose of Job: As the Testing and Charging Supervisor, you will bring excellence and integrity to our customers and distributors who participate in our premiere tester lease program. Job Components: Provide direction for a team of Customer Service Representatives to include call support scheduling, documentation requirements, communication techniques, and customer follow up. Drive customer service quality results by evaluating individual and team member performance and implementing procedural changes as necessary. Identify and develop necessary team talent/skills in support of targeted team performance levels. Collaborate with leadership to identify, develop and implement specific, measurable indices to achieve targeted Customer Service performance levels, guidelines/procedures. Manage product and order support communication and documentation (e.g., lease contract management) with International Distributors, Franchisees and Commercial Customers. Manage special projects as assigned by Department Director or requested by customer Continuously evaluate current state and drive continuous improvement across all processes. Manage and achieve customer service financial objectives. Provide product and industry knowledge expertise. Develop working knowledge of Enterprise relevant corporate, regulatory, and legal guidelines and procedures. Qualifications: 3 years of experience in Customer Service environment; Call Center experience preferred. 2 years Managerial/Supervisory experience in Customer Service/Call Center environment developing and implementing team metrics and performance objectives. Analytical skills to evaluate information and provide directional recommendations. Working knowledge of basic budgetary and financial processes and fundamentals. Ability to develop and implement process improvement plans. Familiarity with international business processes and documentation requirements. Excellent interpersonal, oral and written communication skills. Proven ability to identify, motivate and develop sales staff. Excellent initiative, organization, attention to detail and follow through. Strong personal computer skills including Microsoft Office. Scope Data: Build and maintain effective working relationships across all functional groups within the Enterprise. Assess areas for improvement and optimization; implement measurable action plans to achieve success. Focal areas include budgetary accountability, Customer Service Team performance, and metrics development. Effectively develop and communicate goals and objectives to all stakeholders. Work Environment: Ability to sustain posture in a seated position for prolonged periods of time. Specific vision abilities include close vision, depth perception and ability to adjust focus. Ability to occasionally lift and/or move 10+ lbs. Travel requirement of 10%. Note: We do not accept resumes from headhunters, placement agencies, or other suppliers that have not signed a formal agreement with us. Interstate Batteries provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Interstate Batteries complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Interstate Batteries expressly prohibits unlawful discrimination on the basis of age, race, color, religion, creed, sex, gender (including pregnancy, childbirth, breastfeeding or related medical conditions), sexual orientation, medical condition, genetic information, national origin, ancestry, disability (mental and physical), marital status, military status, veteran status, citizenship or any other characteristic protected under applicable local, state or federal law.

The Supervisor, Customer Service is responsible for improving and overseeing the daily operations of the Customer Service team. This individual must demonstrate a high level of technical knowledge to successfully support and maintain a high performing team. Strong leadership and management skills are essential as this role will manage performance, productivity, department processes, cross training, customer satisfaction, and proper distribution of workload amongst the team. This role will work closely with the Manager, Customer Service and Director, Customer Service to supervise and execute department objectives and company goals. Job Description Details Supervise * Supervision of team and employee performance * Leads by example to motivate team and improve department performance. * Provides and creates training and development opportunities * Maintains department policies and procedures * Equally distributes tasks and monitors team workload * Fairly manages department scheduling and time off requests to ensure coverage is aligned with overall department needs * Build a culture of continuous learning and drive efficiency * Recommend short and long-term objectives consistent with corporate goals and objectives. * Hold recurring team and individual employee meetings to discuss goals and strategy Customer Service * Manages escalated situations related to customers or orders * Ensure department documentation and workflows are accurate * Answers complex inquiries regarding pricing, products, scheduling, etc. * Provide follow up communication for customers, sales team, and customer support regarding inquiries or discrepancies. * Provide regular communication and collaboration across all departments * Proactively identify and help implement process enhancements that better support a positive customer experience Operations * Approves up to $5,000 returns, recommends reductions of restock, and shipping accommodations when applicable * Reporting related to sales and customer information * Monitor, measure and improve effectiveness of department programs * Monitors programs and procedures to ensure on-time delivery and customer satisfaction * Updates and maintains quality management documents * Performs special projects as required, such as assisting with the development, research, and delivery of new trainings, or other tasks as assigned * Evaluate that CSRs have the proper knowledge and skill set to assist customers, solve problems, meet metrics, etc. * Partners with internal partners to develop help center insights and analysis that will inform strategic choices in how we service our customers Reporting & Budgeting * Provides various status reports and correspondence as required or requested. Other * Attends meetings as required and/or assigned. * Performs other duties as required and/or assigned Special Job Dimensions * May be required to travel up to 10% of the time. Required Qualification Knowledge, Skills and Abilities * Advanced knowledge of products and services * Knowledge of computer software including Excel, Word, Outlook, PowerPoint, SAP, CRM, BW * Advanced problem solving and leadership skills * Excellent customer service, communication, and interpersonal skills * Detail oriented and strong ability to multi-task * Effectively able to lead and direct a team * Ability to motivate a diverse work force and achieve results * Ability to communicate openly with internal and external customers, promoting the spirit of cooperation between all company facilities * Ability to perform with superior service, reflecting a positive company image while sustaining a positive attitude with those you interact with; always going above and beyond to help others out, regardless of their position or department. Ability to adhere to the highest standards of quality while continually performing at the highest possible level. Education, Certification/License & Work Experience * Associates Degree preferred * 3-5 years of experience managing or effectively leading a customer service team * Strong background and familiarity with a customer service or call center environment * Equivalent combinations of education and experience may be considered. Total Rewards Package: Compensation * Base: $72,000- $88,000 annually, based on specific compensable factors including, but not limited to education, work experience, and geographic market. * Bonus: This role will be eligible for participation in a discretionary annual bonus program, pursuant to which an employee may be awarded a percentage of their salary based on the company's performance and their own individual performance. Benefits * Medical, Dental, Vision * Wellness Program * Health Savings Account (HSA) with a company contribution * Voluntary Benefits (Life, AD&D, Disability) * 401(k) retirement plan with a 7.5% company contribution * Time Off Programs - 22 days Paid Time Off (PTO), 9 Company Holidays, 2 Volunteer Days Application Window * Posting date: 11/03/2025 * The application deadline for this job is: 1/30/2026 Your contact person: Brad Kerwin

Are you a proven people-person who's passionate about building relationships? If so, you might be the perfect fit for our PlusONE Specialist position! At Power Design, our goal is to be the best at what we do by offering top-notch (or plus ONE, as we like to call it) service that brings our customers back for more. This position is all about using innovation and technical expertise to play a critical role in supporting a seamless customer experience strategy. If this sounds like a dream come true, learn more below and apply today! Position Responsibilities Conduct interviews with customers based on internal expectations and information provided by the project teams Own pieces of the plus ONE reward components, including internal recognition and appreciation platforms and programs Represent Power Design's emphasis on customer relationships by networking internally through training and events Continually update applications or processes based on inter-department changes and growth Provide content for training and company presentations Solicit and analyze aggregated feedback from customers on a regular cadence and by request Manage the workflows and application development, as well as solicit feedback from customers Influence plus ONE's internal branding, training of interviewers for their personal growth, and maintenance of objective feedback Here's What We're Looking For Bachelor's Degree in Communications, Consumer Behavior, Customer Experience Management or a related discipline required, as well as 1-2 years of relevant client-facing experience Strong computer skills, including proficiency in Microsoft Office Applications (Outlook, Word, Excel, PowerPoint, OneNote) Construction project management knowledge or experience is a plus A strategist who values creativity and leverages analytics to craft work that makes an impact Excellent customer relations, as well as written and verbal communication skills and the ability to interface across all levels of staff and management Self-motivated team player with a track record of working effectively in a fast-paced environment and managing multiple projects with changing priorities Demonstrate and uphold all of Power Design's core values, which include integrity, accountability, teamwork, innovation, and growth Benefits and Perks Competitive salaries offered Flexible and hybrid work options available to support work-life balance Cutting-edge headquarters with an on-campus café, fitness center, game room with golf simulator, electric scooters, lake with running path, training facility, and tobacco-free campus Exciting, award-winning workplace culture focused on employee appreciation, recognition, and fun Comprehensive medical, dental, vision, and life insurance offered Short and long-term disability plans 401k with company matching and Flexible Spending Accounts (FSA) options available Paid time off and company holidays provided Discounts to a variety of services, mental and physical wellness resources, free Care.com memberships, and other perks given to all Power Design team members some of our benefits… Power Design has national health and dental plans, and we also offer life insurance and short and long term disability plans. You'll receive paid vacations and holidays as well as national discount programs for everything from movie tickets to flowers, rental cars, phones and vehicles! We also offer a 401(k) retirement plan as well as incentive and recognition programs. Relocation opportunities may also be available!

Looking for a rewarding career with a company that values people, growth, sustainability, and teamwork? Join our Atlanta team as a Customs and Trade Manager! The Customs and Trade Manager is responsible for leading and managing all customs and trade compliance activities for Arauco North America and will ensure all trade-related processes are efficient, compliant, and supportive of the company's global supply chain strategy. This role is hybrid, onsite three days per week in our office in the Perimeter/Dunwoody area of Atlanta. What we are looking for: Bachelor's degree in International Business, Supply Chain Management, or a related field. Minimum 5+ years of experience in customs compliance, preferably in a global manufacturing or logistics environment. Excellent written and verbal communication skills, with the ability to explain complex regulatory concepts to various stakeholders. Strong analytical, investigative, and problem-solving skills with a high attention to detail. Demonstrated leadership ability and a strong capability for strategic thinking. Proficient with MS Excel, Word, and PowerPoint Work well with others in a collaborative team environment Ability to travel up to 10% Experience with SAP, preferred Customs Broker License preferred Bilingual: fluent in English and Spanish (spoken and written), preferred What we offer: An attractive compensation package with either bonus or profit/gain sharing eligibility for every role Health plans with options that meet your needs, including a wellness program, gym reimbursement, and additional benefits such as pet insurance, legal insurance, employer-paid and voluntary life insurance, and more Paid maternity and paternity leave, a competitive vacation package, and company and floating holidays designed to support your work-life balance Retirement planning options, including generous employer contributions Opportunities to learn and develop, including a tuition reimbursement program In this role, you will: Communicate with brokers, carriers, and internal departments on all aspects of shipments (i.e. customs clearance, HTUS code issues, exam holds, etc.) Manage day-to-day import and export operations, including entry filings, post-entry corrections, and duty drawback claims. Ensure all customs-related documents are accurate, complete, and properly filed to facilitate smooth clearance. Manage relationships and performance with customs brokers, freight forwarders, and other third-party logistics providers through regular audits and reviews. Develop, implement, and monitor customs compliance programs to ensure adherence to U.S. and foreign customs regulations, including classification (Harmonized Tariff Schedule), valuation, and country-of-origin rules. Act as a liaison with customs officials, brokers, and government agencies to resolve issues and ensure compliance. Manage Arauco's C-TPAT program. Maintain up-to-date knowledge of international trade laws, customs regulations, and tariff classifications (e.g., HTS). Monitor changes in customs legislation and trade agreements (e.g., USMCA, CAFTA). Provide guidance to internal teams and advise on duty savings opportunities, government trade policy understanding, and free trade agreement eligibility. Lead internal audits of import/export transactions and support external audits or requests from government agencies like U.S. Customs and Border Protection (CBP). Develop and implement programs to protect the company from regulatory risks and fines. Optimize import and cross-border trade operations, develop efficient procedures, and coordinate with other departments like logistics and finance. Prepare and share reports on key performance indicators. Ensure customs broker invoices are accurate and processed in a timely manner. About Us: At ARAUCO, we're more than a global leader in sustainable wood products-we're a team driven by innovation, environmental stewardship, and strong core values. Committed to responsible forestry and quality craftsmanship, we create products that shape industries and protect the planet. Sustainability is central to everything we do-from responsible forestry to reducing environmental impact, we are dedicated to preserving natural resources for future generations. Grow your career with purpose and help us shape a better future-one product, one idea, and one team at a time. ------ Arauco is committed to creating an inclusive culture across the organization. Arauco is an equal opportunity employer to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. Additionally, we demonstrate that commitment by preventing and removing barriers for persons with disabilities. Where it is not possible to remove barriers, Arauco will make efforts to accommodate persons with disabilities in a timely, effective and suitable manner. If you require any accommodations during the recruitment process, please let us know.

Job Description Join Our Team at Vitality Living as a Dining Experience Manager at our Columbia Community! At Vitality Living, we are more than just a place of work; we are a vibrant community dedicated to creating meaningful experiences for our residents, families, and team members. At Vitality, everyone is not only encouraged to be themselves but celebrated for it! Join us today and bring your individuality along! Dining Experience Manager Responsibilities: Greet residents, visitors, and team members courteously Interview, hire, train, and manager performance for dining staff Manage all aspects of table service ensuring resident preferences are accommodated and excellent service is provided to customers and guests Ensure all dining rooms, including the private dining room, are fully set at all times Perform other duties as assigned by Culinary Services Director Join us today if you meet the following requirements: High school diploma or GED, Culinary Certificate or Degree preferred 3-4 years of culinary and dining management experience Current ServSafe certification Current driver's license Ability to manage and counsel team dynamic, inventory, safety, cleanliness, budget and expenses Exceptional listening and communication skills to effectively convey information verbally and in writing Some of our benefits include: Medical, Dental, and Vision Insurance Generous PTO Plan Monthly and quarterly perfect attendance bonuses 401k Job Details: Full-Time Vitality Living is an equal opportunity employer where you can Be You, Be Vibrant, and Belong.

We're looking for a Voice of the Customer Operations Manager to join Procore's Customer Marketing Team. In this role, you'll manage our VOC tools and operations, enabling the collection and analysis of personalized, journey-oriented insights that accurately reflect our customers' experiences. Your technical expertise will help Procore understand our customers to truly improve the lives of everyone in construction. As a Voice of the Customer Operations Manager, you'll partner with teams across Procore at all levels to use our VOC tools and design workflows that capture new feedback. Use your Qualtrics CX and Research skills, understanding of AI and VOC, and carefully crafted enablement to make every customer a valued partner and trusted voice in construction. You'll be shaping the future of how Procore listens to and acts upon customer feedback-join us and help build better together. This position reports into Manager, Voice of the Customer and will be based in our Austin, TX office. We're looking for someone to join us immediately. What you'll do: * Optimize the VoC ecosystem (Qualtrics, Unwrap.ai) to ensure scalable, integrated, and robust feedback solutions. * Implement advanced workflows and tools like dynamic site intercepts to enable real-time, personalized feedback collection. * Manage and document SOPs and system configurations while troubleshooting issues to guarantee data integrity and platform reliability. * Partner with stakeholders and marketing teams to accurately capture requirements, localize survey content, and activate our advocates * Empower internal teams to leverage customer intelligence by managing user access and optimizing system utilization. * Align qualitative feedback with quantitative metrics to uncover actionable insights that directly reduce customer churn. * Drive operational excellence to increase survey insights, demonstrating direct business impact on customer retention. * Design behavior-driven triggers that illuminate customer pain points and directly contribute to strategic improvements. What we're looking for: * Bachelor's degree or equivalent work experience required. * 3+ years of administration experience in Qualtrics or 2+ years of Qualtrics Technical Account Management or Implementations experience. * Demonstrated expertise in Qualtrics administration, including workflows, libraries, and managing projects. * Deep knowledge of VoC metrics (NPS, CSAT) and their limitations, plus an understanding of AI-driven text analytics to interpret unstructured feedback. * Keen eye for accuracy and detail in process development; JIRA proficiency is preferred. * Strong ownership mindset with the initiative to identify opportunities, develop inspiring plans, and ensure execution through measured results. * Independent and curious nature, with the self-awareness to recognize knowledge gaps and seek guidance when necessary. * Ability to thrive in a dynamic environment that encourages openness, collaboration, and continuous improvement. Additional Information Base Pay Range: 114,400.00 - 157,300.00 USD Annual For Los Angeles County (unincorporated) Candidates: Procore will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act. A criminal history may have a direct, adverse, and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment: 1. appropriately managing, accessing, and handling confidential information including proprietary and trade secret information, as well as accessing Procore's information technology systems and platforms; 2. interacting with and occasionally having unsupervised contact with internal/external customers, stakeholders, and/or colleagues; and 3. exercising sound judgment.

Customer Service Supervisor- On-site Logan A/C & Heat Services 57 reviews Dayton, OH 45377 Full-time The Customer Service Supervisor is responsible for leading a team to provide superior customer service through various media channels (phone, chat, and email). Responsibilities include the development and training of Customer Service Representatives (CSR's), close monitoring of performance, and handling elevated customer issues. This position requires strong communication skills to facilitate individual coaching and mentoring of CSR's. Provides daily oversite, support, and strategic input to the Customer Service team to ensure efficiency and profitability in scheduling service appointments. Further, the position is responsible for maintaining knowledge of Logan Services' products, services and processes pertaining to the Customer Service Department. Essential Duties and Responsibilities: Actively supports the Customer Service team by answering incoming calls for all markets and scheduling of service calls logistically and profitably Provides daily support and guidance to the Customer Service team Conduct regular call monitoring and evaluations to ensure a superior customer experience is being provided Coach, motivate and counsel CSR's on performance including administering disciplinary action when necessary. Responsible for setting team and individualized CSR goals, evaluating, and managing the Customer Service performance reporting and analytics to help each CSR reach those goals Conduct monthly 1:1 meetings with each CSR to review performance, individualized coaching and/or career pathing opportunities Conduct 1:1 call evaluations for each CSR at minimum twice a month Responsible for developing new/improving, implementing and managing of all Customer Service related processes and best practices to improve efficiency and a positive customer experience by staying abreast on customer service trends, software and best practices. Streamline and cascade all important and relevant information to Customer Service team through effective communication such as monthly team meeting, weekly team huddles, side-by-side process refreshers, seasonal bootcamp trainings, etc. Assists with resolving escalated customer issues and collaborates with Field Supervisors and Customer Experience Specialist to handle and resolve escalated customer complaints, questions, and concerns. Ability to authorize maintenance plan discounts or process refunds up to $300 when necessary Management of weekly timesheets and time off requests for your direct reports. Responsible for monthly verification and accurate reporting of CSR SPIFFs to HR Responsible for 30 day, 90 day, and annual reviews of direct reports. Collaborate with CSR Manager to interview potential CSR candidates and support with training and development of any CSR new hire. Responsible for scheduling and coverage needs of the Customer Service department include but not limited to reviewing the weather forecast and anticipating opportunities to adjust and/or add hours to maximize appointment scheduling. Responsible for oversite and performance of the weekend & holiday schedule. Collaboration with all company departments with a positive intent Performs other duties as assigned Competencies: Customer Service oriented- ability to portray empathy, relate with others and eager to help when working with a customer to ensure they receive a positive experience Positivity- displaying a positive attitude even during times of adversity Leadership- able to organize, control, and guide the work of others to obtain satisfactory results. Mentoring- provides advice and support while fostering the progress of a less experienced colleague Communication - Displays a grasp of the information and always initiates or responds to communications in an appropriate, timely and comprehensive manner. Active Listening - Giving full attention to what other people are saying, taking time to understand points being made, asking questions as appropriate, and not interrupting at inappropriate times. TEAM Builder- Creates a sense of TEAM through achievement, goal setting, sharing successes, professional development etc. Interpersonal skills- relates well to all kinds of people, inside and outside the organization, builds appropriate rapport, builds constructive and effective relationships, uses diplomacy and tact, can diffuse even high-tension situation comfortably Confidentiality- maintains all client communications and confidential information as per code of ethics, and per client instructions Self sufficient and motived- is internally self motivated and has a proactive approach and participation by being able to identify areas of opportunity within the business and their team and takes initiative in providing additional support and/or taking action as necessary Sense of urgency- it's imperative to act promptly, decisively, and without delay using good judgement Experience and Requirements: Bachelor's degree or Associate's Degree plus 1-2 years of related experience. 3-5 years Customer Service experience HVAC knowledge Knowledge of Word Processing software. Microsoft Excel, Word, and Outlook Excellent written and oral communication skills Our PARTE Values: P - People First - We believe every person matters. We lead with respect, compassion, and care- for our team, our customers, and our communities- because people are the heart of everything we do. A - Agile - We are responsive and embrace change with courage and creativity, with speed, purpose, flexibility, and forward thinking; we turn challenges into opportunities. R - Radical Ownership - We rise to every challenge by taking full responsibility for our actions, decisions, and outcomes. We don't just point to problems-we become the solution. T - Teamwork - We lift each other up and win as one. Through trust, collaboration and open communication, we achieve more- delivering the best for our customers, our company and each other. E - Excellence - Good enough is never enough. We strive for greatness in everything we do, fueled by passion and a commitment to exceed expectations every step of the way. To perform this job successfully, an individual must be able to meet the essential duties and requirements. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Logan Services Inc. offers Equal Employment Opportunities to all applicants.

Responsibilities The Facilities & Office Services Manager is responsible for overseeing facilities operations, office services, and receptionist support for the Atlanta campus. This role ensures our workplace is safe, secure, efficient, and welcoming. It requires strong leadership, technical expertise, vendor management, and the ability to balance day-to-day operations with strategic planning. Essential Duties include the following (other duties may be assigned): Leadership & Team Management * Supervise office services, mailroom, and receptionist staff. * Foster a positive, collaborative, and service-oriented culture. * Coordinate training, scheduling, and ensure coverage across functional areas. Facilities Operations & Maintenance * Support the coordination of repairs and preventive maintenance for facility systems (HVAC, plumbing, electrical, security, low voltage, fire alarm, etc.) and furniture, fixtures and equipment * Partner with outsourced vendors for security, janitorial, landscaping, pest control, waste management and others. * Supervise custodial and porter services to maintain cleanliness and functionality. Office & Administrative Services * Direct office services including mailroom operations, courier / express service scheduling, copier management, scanning, large format printing and document finishing. * Oversee reception services, conference room scheduling, and event/meeting setup. * Serve as point of contact for breakroom/beverage services and wellness amenities (fitness center, catering, snacks). * Assist with keeping common areas (break rooms, conference rooms, etc.) neat and organized. * Manage updates to seating charts and office staff Outlook distribution list * Deliver professional, reliable support to employees and visitors. Security & Safety * Manage access control systems, including assigning and removing permissions. * Oversee visitor and parking pass processes. * Promote safety and compliance with company standards. Finance, Planning & Vendor Management * Assist with budget control, recommending purchases and cost-saving measures. * Manage vendor contracts and relationships to ensure quality service delivery. * Identify and implement process improvements and technology solutions. Community & Culture * Champion company culture through support of events, wellness programs, and employee engagement initiatives. Education - Skills - Knowledge - Qualifications & Experience * Bachelor's degree preferred (associate degree acceptable with extensive experience). * 7-10+ years of facilities / office operations experience in a corporate environment. * Demonstrated leadership and supervisory experience with multi-disciplinary teams. * Strong vendor management, customer service, and organizational skills. * Proficiency in Microsoft Office Suite * Excellent communication, interpersonal, and conflict resolution abilities. * Highly organized, adaptable, and able to work independently. * Good physical stamina with the ability to stand and walk for extended periods and safety lift or move items up to 50lbs. The above description covers the principal duties and responsibilities of the job. The description shall not, however, be construed as a complete listing of all miscellaneous, incidental, or similar duties which may be required from day-to-day. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.