Customer Care Manager jobs at PulteGroup

Build a Career That Builds Your Future - with PulteGroup! Welcome to PulteGroup where we believe in building more than just homes-we believe in building inspired employees, meaningful careers, and a legacy of excellence. If you're looking for work that moves you, a team that values your ideas, and a company that brings you pride, you've come to the right place. As one of the nation's largest and most respected homebuilders, PulteGroup offers opportunities to grow within a Fortune 500 company that's consistently recognized as a Fortune 100 Best Company to Work For and a certified Great Place to Work. We're driven by the bold purpose of Building Incredible Places for People to Live Their Dreams. For over 70 years, we've been building more than homes-we've been building trust, innovation, and a culture where every team member is empowered to thrive. Join a company that champions inclusion, celebrates diversity, and supports your personal and professional journey. Headquartered in vibrant Atlanta, Georgia, and operating in over 45 markets nationwide, we're proud to build homes through our trusted family of brands-including Innovative Construction Group, Centex, Pulte Homes, Del Webb, DiVosta Homes, American West, and John Wieland Homes and Neighborhoods, Pulte Mortgage, PGP Title, Pulte Insurance Agency -all united under the PulteGroup name. Apply now and discover a career where your contributions are valued, your growth is supported, and your work makes a lasting impact Primary Job Responsibilities Conduct in-person homeowner assessments on an as-needed basis: Determine if a corrective work order is needed Lead root-cause analysis Schedule, organize, and execute service work through vendors collaboratively with the Customer Care Coordinator. Manage trades to completion of service requests to customers' satisfaction. Perform minor service-related tasks (e.g., adjustments, repairs), as requested. Establish and maintain positive customer relationships. Responsible for the build quality confirmation of the home before delivery to the customer. Determine trade accountability for back charges and field purchase orders (FPOs). Authorize payment for work performed up to approval limits. Follow applicable legal protocol and process necessary workflow. Responsible for customer satisfaction metrics related to customers serviced. Drive repeat and referral business by improving customer loyalty through managing feedback and survey responses. Other duties as assigned. Management Responsibilities Not applicable Scope Decision Impact: Division Department Responsibility: Single Budgetary Responsibility: No Direct Reports: No Indirect Reports: No Physical Requirements: The position may involve sitting, standing, driving, and/or movement, the ability to exert a minimal force of up to 50 pounds and occasionally exert up to 80 pounds of minimal force to carry, lift, push, pull, and otherwise move objects. Must be able to climb ladders, scaffolding, and other means to reach and observe all areas of the building. Ability to work in various weather conditions - heat, rain, cold, etc. Required Education/Experience Minimum High School Diploma or equivalent Bachelor's Degree preferred Minimum of 1-2 years of customer service, warranty experience, or equivalent preferred Required Licensing, Registration and/or Certifications Valid driver's license as driving is an essential function of this position Required Skills/Knowledge Exceptional customer service orientation with the ability to adapt and interact effectively with various personality types Committed to delivering high-quality service and diligent follow-up Basic construction skills and knowledge Excellent communication and listening skills Analytical ability necessary to perform root cause analysis Ability to manage warranty/customer service processes Basic computer literacy Skilled in conflict resolution to address customer concerns effectively Knowledge of cost management principles and practices Additional Information This is a professional customer facing role. Team members will follow division specific dress code requirements Pay Range $32.36 - $40.43 per hour Hired applicant will be eligible to receive a monthly bonus Benefits In addition to up to 9 paid company holidays per year, employees are eligible for up to 6 days of sick pay. Moreover, eligible employees with less than 10 years of service can accrue up to 17 PTO days per year (up to 22 PTO days per year upon 10 or more years of service).Employees are eligible to participate in the Company's 401(k) Plan. Employees (and their eligible dependents) are eligible for medical, dental, and vision insurance coverage. Employees are covered by company-paid disability, basic life insurance, and parental leave. Voluntary insurance coverage options, including critical illness, accident, and hospital indemnity, are also available. In addition, the Company offers an Employee Assistance Program and tuition reimbursement (as applicable). Employees may also be eligible for state-required benefits such as paid family and medical leave insurance and/or paid sick time as applicable. PulteGroup, Inc. and its affiliates do not accept unsolicited resumes from individual recruiters or third party recruiting agencies (collectively, “Recruiters”) in response to job postings. If Recruiters nevertheless submit one or more unsolicited resumes to any employee at PulteGroup, Inc. or its affiliates without a valid written agreement in place for this position, it will be deemed the sole property of PulteGroup, Inc. and its affiliates. No fee will be owing or paid to Recruiters who submit unsolicited candidates, in the event the candidate is hired by PulteGroup, Inc. or its affiliates as a result of the referral, without a written agreement between PulteGroup, Inc. and through any means other than via our Applicant Tracking System. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. We will provide a reasonable accommodation to a qualified applicant with a disability that will enable the individual to have an equal opportunity to participate in the application process and to be considered for a job. This Organization Participates in e-Verify Pulte Homes of Minnesota is an equal employment opportunity/affirmative action employer. California Privacy Policy

Are you a dynamic professional looking to make a global impact? Do you have a passion for customer success and growing cross-functional teams? Are you interested in joining a company who has consistently been named to the “101 Best & Brightest Companies to Work For" by the National Association for Business Resources? This strategic position, located in Downers Grove, will lead a team of dynamic customer service professionals within the manufacturing industry and may be a perfect fit for you! Flexco, a leading global manufacturer, is looking for a Customer Experience Manager who has demonstrated success in using cutting-edge tools to achieve top-notch customer satisfaction. The ideal candidate has exposure to international teams and innovation through process improvement. A Customer Experience Manager at Flexco can expect a starting compensation of between $135,000 and $170,000, or more, depending on skills and experience. All internal Flexco employees must inform their manager before applying for a new role and must be in good standing with Flexco. Customer Experience Manager Location: Downers Grove Department: Customer Experience Purpose: The Customer Experience Manager leads the North American customer service team in delivering a seamless and engaging journey for channel partners and end users. This role focuses on enhancing customer satisfaction and loyalty through digital innovation, process optimization, and cross-functional collaboration. A key responsibility includes capturing and scaling best practices globally to ensure a consistent, high-quality experience across all Flexco regions. The Customer Experience Manager also partners with sales and other business functions to support growth and internal alignment. What you will need: Bachelor's degree required; MBA or equivalent professional experience strongly preferred. Minimum of 8 years of experience in customer experience, customer success, or a related field. Minimum of 4 years working for a global organization. Experience leading transformation initiatives, including customer journey redesigns and technology adoption. Desire to work in a fast-paced environment; knowledge of relevant local industries required. Knowledge of industry best practices in customer experience and trends in technology (e.g., CRM, AI, automation, and personalization tools). Ability to travel domestically and internationally (up to 20% of time) to advance the organization's goals and objectives. What you will be doing: Acting as an advocate for Flexco distributors and end-users, bringing the voice of the customer to the Flexco organization. Improving Customer Experience (CX) with a global mindset by establishing relationships with other customer experience leaders in other global regions, sharing best practices, and establishing combined standards. Act as a thought partner for other customer experience managers. Maintaining the ability to accept, process, and invoice orders in the event of a system-wide outage. Leading initiatives to protect business continuity for our customers. Fostering strong relationships with internal functions (Sales, Manufacturing, Planning, Shipping, etc.), serving as a liaison to facilitate inquiries and order requirements between external and internal parties. Directly engaging with key channel partners and end users to gather first-hand feedback to create an industry leading experience and deliver our brand promise. Meeting with and/or surveying distributors to assess customer service levels and perceptions, using tools such as NPS as a benchmark measurement in North America. Conducting market research and competitive analysis to stay informed about customer preferences and industry trends. Ensuring Flexco's CX team is equipped to communicate with customers in local languages and across all relevant business time zones. We ensure prompt response through various communication channels, including phone, email, text, and chat. Flexco offers generous packages including: Medical, dental and vision insurance on day one of employment Pension plan 401k with 2% company match 15 vacation days and 5 personal days 12 paid holidays per year Competitive compensation Tuition reimbursement/educational assistance

Customer Experience Manager Benefits: Medical, Dental, Vision, 401K Our Customer Experience Management team serves as our internal center of excellence for our robust Customer Relationship Management (CRM) practice supporting our commercial and residential sales organizations. In this role, the CEM will partner with their assigned regional sales team to help to grow and manage sales pipelines. This practice includes continuous education and adoption of CRM, growing our customer database, scoring leads, lead routing, communication management, and analytics. Additionally, the CEM will support marketing in developing digital marketing campaigns for our distributors, dealers and end customers to enhance the customer journey and remove friction from the conversion and ownership pipeline. Campaigns can include emails, SMS, forms and landing pages. JOB DUTIES: * Customer journey mapping: Analyze and map the customer journey to identify touchpoints and opportunities for enhancing the customer experience. * Email development and design: Design, write, develop and deploy emails, forms and landing pages to support sales initiatives and campaigns. * Lead Acquisition/Routing: Assist on connecting and processing new lead sources into CRM, and facilitating routing those leads to appropriate department or individual * CRM Support and training: Oversee CRM support and training initiatives, ensuring that users have access to the resources and assistance they need to use our software effectively. * Cross-Team Collaboration: Partner with Sales and local branches to help coordinate specific marketing or sales initiatives. Participate in branch/market sales meetings. Help generate content for regional promotional events. * Metrics and reporting: Assist in Developing and monitoring key performance indicators (KPIs) related to customer satisfaction, retention, and product usage, and report on these metrics. Assist sales teams in developing CRM reporting to facilitate data management and pipeline tracking * Customer advocacy: Foster a culture of customer advocacy within the company, ensuring that customer needs and perspectives are considered in all decision-making processes. * Process improvement: Identify and implement improvements for processes to enhance efficiency and effectiveness of our digital and online tools, including CRM, landing pages, and other assets. * Generating New Prospects & Leads: Assist in incorporating new lead sources, and implement strategies to help coordinate follow-up and customer satisfaction. * Lead Qualification: Effectively utilize CRM automation, and other available tools to help qualify, enrich , and otherwise "warm" leads before handing off to sales. JOB QUALIFICATIONS: * Minimum of 5 years of experience in customer experience, customer success, or a related field. * Bachelor's degree in business administration, Marketing, Communications, or a related field. * Proficiency in CRM software such as Hubspot, Salesforces, etc. * Strong analytical and problem-solving skills with the ability to interpret data and feedback. * Excellent verbal and written communication skills, with the ability to articulate complex concepts clearly and effectively. * Deep understanding of customer-centric practices and a passion for delivering exceptional customer experiences PHYSICAL DEMANDS The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. * Occasionally push, pull, carry, and lift 20 - 50lbs. * Occasionally will be walking, standing, stretching, bending, stooping, twisting, reaching, grasping and repetitive movements * Frequently will talk, hear, read, write MENTAL DEMANDS The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. * Think analytically * Make decisions * Develop options and implement solutions * Work with a team * Maintain regular and punctual attendance (consistent with ADA and/or FMLA) * Attention to detail * Communicate effectively * Multitask in a fast pace environment * Work with a Sense of Urgency * Flexible (This is an entrepreneurial work environment) TRAVEL * Extensive traveling is required by car and air traveling for training and other events. AHF PRODUCTS: AHF Products provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. AHF Products is a leading hard surface flooring manufacturer in the USA with a family of trusted brands serving the residential and commercial hardwood, tile, and vinyl flooring markets. With decades of experience in award-winning flooring design, product development, manufacturing, and service, we create quality flooring to last for generations through inspiring designs, innovation, and a deep commitment to outstanding customer service. Our residential flooring brands include Bruce, Armstrong Flooring, Hartco, Robbins, LM Flooring , Capella, HomerWood, Hearthwood, Raintree, Autograph, Emily Morrow Home, tmbr, Crossville, and Crossville Studios. Our commercial brands include Bruce Contract, Hartco Contract, AHF Contract, Armstrong Flooring, Parterre, Crossville and Crossville Studios. Headquartered in Mountville, Pennsylvania, with manufacturing operations across the United States and in Cambodia, AHF Products employs over 3,000 dedicated team members.

Job Description Customer Experience Manager Benefits: Medical, Dental, Vision, 401K Our Customer Experience Management team serves as our internal center of excellence for our robust Customer Relationship Management (CRM) practice supporting our commercial and residential sales organizations. In this role, the CEM will partner with their assigned regional sales team to help to grow and manage sales pipelines. This practice includes continuous education and adoption of CRM, growing our customer database, scoring leads, lead routing, communication management, and analytics. Additionally, the CEM will support marketing in developing digital marketing campaigns for our distributors, dealers and end customers to enhance the customer journey and remove friction from the conversion and ownership pipeline. Campaigns can include emails, SMS, forms and landing pages. JOB DUTIES: Customer journey mapping: Analyze and map the customer journey to identify touchpoints and opportunities for enhancing the customer experience. Email development and design: Design, write, develop and deploy emails, forms and landing pages to support sales initiatives and campaigns. Lead Acquisition/Routing: Assist on connecting and processing new lead sources into CRM, and facilitating routing those leads to appropriate department or individual CRM Support and training: Oversee CRM support and training initiatives, ensuring that users have access to the resources and assistance they need to use our software effectively. Cross-Team Collaboration: Partner with Sales and local branches to help coordinate specific marketing or sales initiatives. Participate in branch/market sales meetings. Help generate content for regional promotional events. Metrics and reporting: Assist in Developing and monitoring key performance indicators (KPIs) related to customer satisfaction, retention, and product usage, and report on these metrics. Assist sales teams in developing CRM reporting to facilitate data management and pipeline tracking Customer advocacy: Foster a culture of customer advocacy within the company, ensuring that customer needs and perspectives are considered in all decision-making processes. Process improvement: Identify and implement improvements for processes to enhance efficiency and effectiveness of our digital and online tools, including CRM, landing pages, and other assets. Generating New Prospects & Leads: Assist in incorporating new lead sources, and implement strategies to help coordinate follow-up and customer satisfaction. Lead Qualification: Effectively utilize CRM automation, and other available tools to help qualify, enrich , and otherwise “warm” leads after handing off to sales. JOB QUALIFICATIONS: Minimum of 5 years of experience in customer experience, customer success, or a related field. Bachelor's degree in business administration, Marketing, Communications, or a related field. Proficiency in CRM software such as Hubspot, Salesforces, etc. Strong analytical and problem-solving skills with the ability to interpret data and feedback. Excellent verbal and written communication skills, with the ability to articulate complex concepts clearly and effectively. Deep understanding of customer-centric practices and a passion for delivering exceptional customer experiences PHYSICAL DEMANDS The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Occasionally push, pull, carry, and lift 20 - 50lbs. Occasionally will be walking, standing, stretching, bending, stooping, twisting, reaching, grasping and repetitive movements Frequently will talk, hear, read, write MENTAL DEMANDS The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Think analytically Make decisions Develop options and implement solutions Work with a team Maintain regular and punctual attendance (consistent with ADA and/or FMLA) Attention to detail Communicate effectively Multitask in a fast pace environment Work with a Sense of Urgency Flexible (This is an entrepreneurial work environment) TRAVEL Extensive traveling is required by car and air traveling for training and other events. AHF PRODUCTS: AHF Products provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. AHF Products is a leading hard surface flooring manufacturer in the USA with a family of trusted brands serving the residential and commercial hardwood, tile, and vinyl flooring markets. With decades of experience in award-winning flooring design, product development, manufacturing, and service, we create quality flooring to last for generations through inspiring designs, innovation, and a deep commitment to outstanding customer service. Our residential flooring brands include Bruce , Armstrong Flooring™, Hartco , Robbins , LM Flooring , Capella , HomerWood , Hearthwood , Raintree , Autograph , Emily Morrow Home , tmbr , Crossville , and Crossville Studios . Our commercial brands include Bruce Contract™, Hartco Contract™, AHF Contract , Armstrong Flooring, Parterre , Crossville and Crossville Studios . Headquartered in Mountville, Pennsylvania, with manufacturing operations across the United States and in Cambodia, AHF Products employs over 3,000 dedicated team members.

Customer Experience Manager Benefits: Medical, Dental, Vision, 401K Our Customer Experience Management team serves as our internal center of excellence for our robust Customer Relationship Management (CRM) practice supporting our commercial and residential sales organizations. In this role, the CEM will partner with their assigned regional sales team to help to grow and manage sales pipelines. This practice includes continuous education and adoption of CRM, growing our customer database, scoring leads, lead routing, communication management, and analytics. Additionally, the CEM will support marketing in developing digital marketing campaigns for our distributors, dealers and end customers to enhance the customer journey and remove friction from the conversion and ownership pipeline. Campaigns can include emails, SMS, forms and landing pages. JOB DUTIES: * Customer journey mapping: Analyze and map the customer journey to identify touchpoints and opportunities for enhancing the customer experience. * Email development and design: Design, write, develop and deploy emails, forms and landing pages to support sales initiatives and campaigns. * Lead Acquisition/Routing: Assist on connecting and processing new lead sources into CRM, and facilitating routing those leads to appropriate department or individual * CRM Support and training: Oversee CRM support and training initiatives, ensuring that users have access to the resources and assistance they need to use our software effectively. * Cross-Team Collaboration: Partner with Sales and local branches to help coordinate specific marketing or sales initiatives. Participate in branch/market sales meetings. Help generate content for regional promotional events. * Metrics and reporting: Assist in Developing and monitoring key performance indicators (KPIs) related to customer satisfaction, retention, and product usage, and report on these metrics. Assist sales teams in developing CRM reporting to facilitate data management and pipeline tracking * Customer advocacy: Foster a culture of customer advocacy within the company, ensuring that customer needs and perspectives are considered in all decision-making processes. * Process improvement: Identify and implement improvements for processes to enhance efficiency and effectiveness of our digital and online tools, including CRM, landing pages, and other assets. * Generating New Prospects & Leads: Assist in incorporating new lead sources, and implement strategies to help coordinate follow-up and customer satisfaction. * Lead Qualification: Effectively utilize CRM automation, and other available tools to help qualify, enrich , and otherwise "warm" leads before handing off to sales. JOB QUALIFICATIONS: * Minimum of 5 years of experience in customer experience, customer success, or a related field. * Bachelor's degree in business administration, Marketing, Communications, or a related field. * Proficiency in CRM software such as Hubspot, Salesforces, etc. * Strong analytical and problem-solving skills with the ability to interpret data and feedback. * Excellent verbal and written communication skills, with the ability to articulate complex concepts clearly and effectively. * Deep understanding of customer-centric practices and a passion for delivering exceptional customer experiences PHYSICAL DEMANDS The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. * Occasionally push, pull, carry, and lift 20 - 50lbs. * Occasionally will be walking, standing, stretching, bending, stooping, twisting, reaching, grasping and repetitive movements * Frequently will talk, hear, read, write MENTAL DEMANDS The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. * Think analytically * Make decisions * Develop options and implement solutions * Work with a team * Maintain regular and punctual attendance (consistent with ADA and/or FMLA) * Attention to detail * Communicate effectively * Multitask in a fast pace environment * Work with a Sense of Urgency * Flexible (This is an entrepreneurial work environment) TRAVEL * Extensive traveling is required by car and air traveling for training and other events. AHF PRODUCTS: AHF Products provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. AHF Products is a leading hard surface flooring manufacturer in the USA with a family of trusted brands serving the residential and commercial hardwood, tile, and vinyl flooring markets. With decades of experience in award-winning flooring design, product development, manufacturing, and service, we create quality flooring to last for generations through inspiring designs, innovation, and a deep commitment to outstanding customer service. Our residential flooring brands include Bruce, Armstrong Flooring, Hartco, Robbins, LM Flooring , Capella, HomerWood, Hearthwood, Raintree, Autograph, Emily Morrow Home, tmbr, Crossville, and Crossville Studios. Our commercial brands include Bruce Contract, Hartco Contract, AHF Contract, Armstrong Flooring, Parterre, Crossville and Crossville Studios. Headquartered in Mountville, Pennsylvania, with manufacturing operations across the United States and in Cambodia, AHF Products employs over 3,000 dedicated team members.

Build a Career That Builds Your Future - with PulteGroup! Welcome to PulteGroup where we believe in building more than just homes-we believe in building inspired employees, meaningful careers, and a legacy of excellence. If you're looking for work that moves you, a team that values your ideas, and a company that brings you pride, you've come to the right place. As one of the nation's largest and most respected homebuilders, PulteGroup offers opportunities to grow within a Fortune 500 company that's consistently recognized as a Fortune 100 Best Company to Work For and a certified Great Place to Work. We're driven by the bold purpose of Building Incredible Places for People to Live Their Dreams. For over 70 years, we've been building more than homes-we've been building trust, innovation, and a culture where every team member is empowered to thrive. Join a company that champions inclusion, celebrates diversity, and supports your personal and professional journey. Headquartered in vibrant Atlanta, Georgia, and operating in over 45 markets nationwide, we're proud to build homes through our trusted family of brands-including Innovative Construction Group, Centex, Pulte Homes, Del Webb, DiVosta Homes, American West, and John Wieland Homes and Neighborhoods, Pulte Mortgage, PGP Title, Pulte Insurance Agency -all united under the PulteGroup name. Apply now and discover a career where your contributions are valued, your growth is supported, and your work makes a lasting impact Job Summary The Customer Care Manager II is responsible for managing homeowner service requests in the field and managing those requests according to standard processes, including meeting with customers, triaging warranty concerns, and managing the repair to completion for all requests in his/her assigned area. The primary responsibility of the Customer Care Manager II is to respond to service requests in the field and manage those requests according to standard processes. The Customer Care Manager II will triage warranty service requests with homeowners and manage the resolution of their concerns until completion. The CCM II will assist with managing risk and litigation claims stemming from warranty issues and support the division with SR reporting to division leadership. This position requires onsite attendance 5 days per week in the Westborough, MA area. Primary Job Responsibilities Conduct in-person homeowner assessments on an as-needed basis: Determine if a corrective work order is needed Lead root-cause analysis Schedule, organize, and execute service work through vendors collaboratively with the Customer Care Coordinator. Manage trades to completion of service requests to customers' satisfaction. Perform minor service-related tasks (e.g., adjustments, repairs), as requested. Establish and maintain positive customer relationships. Responsible for the build quality confirmation of the home before delivery to the customer. Determine trade accountability for back charges and field purchase orders (FPOs). Authorize payment for work performed up to approval limits. Follow applicable legal protocol and process necessary workflow. Responsible for customer satisfaction metrics related to customers serviced. Drive repeat and referral business by improving customer loyalty through managing feedback and survey responses. Other duties as assigned. Management Responsibilities - None Scope Decision Impact: Division Department Responsibility: Single Budgetary Responsibility: No Direct Reports: No Indirect Reports: No Physical Requirements: The position may involve sitting, standing, driving, and/or movement, the ability to exert a minimal force of up to 50 pounds and occasionally exert up to 80 pounds of minimal force to carry, lift, push, pull, and otherwise move objects. Must be able to climb ladders, scaffolding, and other means to reach and observe all areas of the building. Ability to work in various weather conditions - heat, rain, cold, etc. Required Education/Experience Minimum High School Diploma or equivalent Bachelor's Degree preferred Minimum of 1-2 years of customer service, warranty experience, or equivalent preferred Required Licensing, Registration and/or Certifications Valid driver's license as driving is an essential function of this position Required Skills/Knowledge Exceptional customer service orientation with the ability to adapt and interact effectively with various personality types Committed to delivering high-quality service and diligent follow-up Basic construction skills and knowledge Excellent communication and listening skills Analytical ability necessary to perform root cause analysis Ability to manage warranty/customer service processes Basic computer literacy Skilled in conflict resolution to address customer concerns effectively Knowledge of cost management principles and practices Additional Information This is a professional customer facing role. Team members will follow division specific dress code requirement. Pay Information $36.00 - $43.00 hourly Hired applicant will be eligible to earn overtime. Hired applicant will be eligible to receive a bonus in the amount of approximately $5,990 - $10,700 annually (paid quarterly). In addition to up to 9 paid company holidays per year, employees are eligible for up to 6 days of sick pay. Moreover, eligible employees with less than 10 years of service can accrue up to 17 PTO days per year (and up to 22 PTO days per year upon 10 or more years of service). Employees are eligible to participate in the Company's 401(k) Plan. Employees (and their eligible dependents) are eligible for medical, dental, and vision insurance coverage. Employees are covered by company-paid disability, basic life insurance and parental leave. Voluntary insurance coverage options, including critical illness, accident, and hospital indemnity, are also available. In addition, the Company offers an Employee Assistance Program and tuition reimbursement (as applicable). Employees may also be eligible for state required benefits such as paid family and medical leave insurance and/or paid sick time as applicable. PulteGroup, Inc. and its affiliates do not accept unsolicited resumes from individual recruiters or third party recruiting agencies (collectively, “Recruiters”) in response to job postings. If Recruiters nevertheless submit one or more unsolicited resumes to any employee at PulteGroup, Inc. or its affiliates without a valid written agreement in place for this position, it will be deemed the sole property of PulteGroup, Inc. and its affiliates. No fee will be owing or paid to Recruiters who submit unsolicited candidates, in the event the candidate is hired by PulteGroup, Inc. or its affiliates as a result of the referral, without a written agreement between PulteGroup, Inc. and through any means other than via our Applicant Tracking System. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. We will provide a reasonable accommodation to a qualified applicant with a disability that will enable the individual to have an equal opportunity to participate in the application process and to be considered for a job. This Organization Participates in e-Verify Pulte Homes of Minnesota is an equal employment opportunity/affirmative action employer. California Privacy Policy

Job Description Job Type: Exempt Duration of role: Permanent 1 Report to: Senior Director of Customer Experience About Us At Tate we are passionate about everything we do. As an independent brand operating within Kingspan Group, a global plc group of companies, Tate has been recognized worldwide as an industry leader in the development and manufacture of data center infrastructure solutions and commercial office raised access floors, for over 60 years. With revenues of over $600m and growing, Tate plays a pivotal role in offering expertise in cutting edge design engineering to craft solutions, by working collaboratively with clients as a trusted partner. Tate continues to grow and expand, operating multiple manufacturing and commercial sites across the US, Europe, the Middle East, Asia, and Australia. We are excited about our fresh, dynamic, and inclusive team of experts working on new innovations and forward-thinking designs, as we remain a market leading player within our industry. We continue to invest heavily in the best available manufacturing tools and equipment needed to adhere to Tate's world class standards and in keeping with our Planet Passionate sustainability strategy, our focus is on having minimal climate impact. We are excited to potentially welcome you as part of our team as we continue to grow on a worldwide scale. About the Role At Tate, we're committed to delivering exceptional customer experiences from quote to shipment. As a Customer Experience Order Management Specialist, you'll play a critical role in ensuring our customer orders are processed accurately, efficiently, and on time. You'll serve as the key link between Sales, Operations, and Logistics-ensuring every order flows smoothly through our systems and meets customer expectations. This is a fast-paced, detail-oriented role suited for someone who excels at solving problems, managing multiple priorities, and keeping operations moving. If you are motivated by working cross-functionally and contributing to a team focused on scaling excellence, we want to hear from you. What You'll Do Own the entire order entry process from purchase order receipt through entry and tracking. Collaborate with cross-functional teams (Engineering, Sales, Project Management, Scheduling) to ensure orders are processed within set SLAs. Maintain up-to-date, accurate records of open orders in Salesforce and ERP systems. Manage escalation paths for quick resolution of customer order issues. Support margin analysis and claims tracking by partnering with Finance and Customer Experience teams. Identify process gaps and contribute to continuous improvement efforts. Communicate with customers as needed to uphold world-class customer service standards. Key Responsibilities: Review customer purchase orders against quotes for margin, pricing, and product accuracy. Use ERP systems to monitor order status throughout the lifecycle. Maintain data integrity and SOP adherence across order management workflows. Ensure data entry accuracy and compliance with customer SLAs and volume expectations. Facilitate clear and timely communication among stakeholders to keep orders on track. Additional Expectations Demonstrate adaptability in a fast-paced environment. Exhibit a customer-focused mindset, prioritizing exceptional service. Work collaboratively within a team setting and across departments. Maintain a quality-focused approach in all aspects of work. Take personal responsibility for delivering results and meeting deadlines. What You'll Bring 3+ years of experience in order management, customer service, or operations-preferably in manufacturing or construction. High data entry accuracy and strong attention to detail. Excellent written and verbal communication skills paired with strong problem-solving abilities. Proficiency in Excel and experience with CRM/ERP/PLM systems (Salesforce, Asana, or similar). Ability to manage multiple priorities efficiently in a dynamic environment. A collaborative mindset with a strong commitment to delivering excellent customer experience. A keen sense of finance and numbers to support margin and claims activities. Employee Benefits Career Scope and Advancement: As we grow, new positions and career opportunities arise, offering accelerated paths for the right candidates, locally and globally. World of Wellness Philosophy: We empower you to take charge of your health and well-being. You'll have access to a wide range of medical, dental, and vision benefits, along with personalized guidance from a “Health Advocate.” We also offer other supplemental options, including 401k, legal, disability, and theft insurance, to ensure your financial wellness. Corporate Social Responsibility: Through Planet Passionate we are determined to reduce our manufacturing carbon (CO2e) emissions to as close to zero as technically possible, together with halving carbon intensity in our primary supply chain. We are very involved in our community, and you will have ample opportunities to support us in creating a better world. Skills Development: Given the dynamic pace of our business and a strong collaborative environment, your new role will be diverse and multifaceted - allowing you to be more versatile and develop a broader skill set. Mentorship and development: At Tate, we don't believe in hierarchy, we work together as one team for one common goal. You will have access and exposure to our senior leaders and experts for learning in your role, and additionally mentorship for the future. Culture: We have a great team culture, highly collaborative, supportive, and social. Together we innovate, collaborate, take ownership, and strive for excellence. Tate is an equal-opportunity employer. We encourage applications from candidates of all backgrounds and experiences. Stay connected with us on LinkedIn for insights into life at Tate. Join us in our mission to make a difference through exceptional solutions.

We are a rapidly growing 3PL (Third-Party Logistics) company dedicated to delivering world-class warehousing and logistics services. Our mission is to empower businesses with customer-centric, reliable and scalable logistics solutions that optimize supply chains, enhance efficiency, and exceed expectations. We are seeking a passionate, entrepreneurial-minded Director of Customer Experience who thrives in fast-paced environments and is ready to elevate our customer experience department to new heights. Position Summary: The Director of Customer Experience will be responsible for scaling our customer success department from a small team to a robust, enterprise-level function. This role requires a dynamic leader with a strong background in warehousing and 3PL operations, a strategic thinker who can also execute tactically, and a relentless commitment to delivering outstanding customer experiences. You will build workflows, design onboarding and retention programs, implement scalable systems (like HubSpot), and serve as a trusted voice in identifying growth opportunities within our customer base. You will also play a key role in supporting QBR's, developing SOPs, and building a high-performance team that represents the face of our brand. Essential Duties and Responsibilities: Department Leadership & Growth Build, scale, and lead the Customer Experience department. Hire, train, and mentor Managers and Customer Experience team members. Define KPIs, goals, structure and reporting processes. Customer Lifecycle Management: Develop and execute onboarding and retention strategies. Lead Quarterly Business Reviews (QBRs) with key clients to drive satisfaction, alignment, and growth. Identify customer needs and proactively deliver solutions that create long-term value. Systems & Technology: Lead the implementation, customization, and optimization of HubSpot CRM for customer engagement and workflow automation. Leverage technology to streamline internal and customer-facing processes. Program & Process Development: Design and document scalable processes and SOPs for Customer Experience. Build feedback loops to improve service delivery and operational efficiency. Strategic Initiatives & Cross-functional Collaboration: Collaborate with Operations, Sales and Technology teams to align customer experience strategies with broader company objectives. Identify upsell, cross-sell, and expansion opportunities within the existing customer base. Participate in cross-departmental projects and strategic initiatives to support rapid company growth. Culture & Leadership: Foster a customer-first culture across the organization. Serve as a strong voice for the customer in all company decisions. Challenge status quo respectfully and constructively to drive excellence. Embody and serve as an example for the company's values daily. Required Qualifications: 10+ years of experience in Customer Experience, Account Management, or Customer Success, ideally within warehousing, logistics, or 3PL industries. Proven success scaling a customer experience function from a small team to a large, structured department. Strong working knowledge of warehousing and 3PL operations. Experience designing and optimizing workflows, CRM systems (HubSpot preferred), and onboarding programs. Demonstrated experience running QBRs and managing strategic client relationships. A solid business financial acumen. Entrepreneurial mindset-proactive, curious, adaptable and comfortable wearing multiple hats. Strong strategic thinking with the ability to execute tactically when needed. Excellent communication, leadership, and interpersonal skills. Willingness to travel as needed to support customers and teams. Preferred Skills: HubSpot certification or significant experience with CRM/DSM tools. Experience in high-growth environments and start up to scale transformations. Data-driven decision making with a keen eye for customer metrics and insights. Familiarity with automation tools, customer journey mapping, and VOC programs. Physical Demands: Prolonged periods of sitting at a desk and working on a computer. Occasional lifting of items up to 20 pounds. Ability to work in an office environment with standard office equipment. Work Environment: Primarily office-based with occasional visits to warehouse facilities. Fast paced and collaborative team environment. Travel Requirements: Occasional travel may be required to support customer accounts, conduct onsite QBRs, and meetings with off-site teams (20%). Equipment Used: Standard office equipment such as computers, phones, and printers. Customer service software (HubSpot), Microsoft Office, and internal logistics tools. Supervisory Responsibilities: Direct supervision of Customer Experience Manager and team members. Provides leadership, coaching, and development opportunities for the team. Oversee performance management, goal setting, and professional development for customer service personnel. Benefits Offered: Medical/Dental/Vision Insurance- First of the month after 30 days of employment 401K with company match PTO and Holiday eligibility on the date of hire Weekly Pay Full Grant Tuition & Tuition Reimbursement Hayes Company/Knight Swift Warehousing and Fulfillment is an equal opportunity employer and considers qualified applicants for employment regardless of race, gender identity, gender expression, age, color, religion, disability, veteran's status, sexual orientation, or any other protected factor.

Build a Career That Builds Your Future - with PulteGroup! Welcome to PulteGroup where we believe in building more than just homes-we believe in building inspired employees, meaningful careers, and a legacy of excellence. If you're looking for work that moves you, a team that values your ideas, and a company that brings you pride, you've come to the right place. As one of the nation's largest and most respected homebuilders, PulteGroup offers opportunities to grow within a Fortune 500 company that's consistently recognized as a Fortune 100 Best Company to Work For and a certified Great Place to Work. We're driven by the bold purpose of Building Incredible Places for People to Live Their Dreams. For over 70 years, we've been building more than homes-we've been building trust, innovation, and a culture where every team member is empowered to thrive. Join a company that champions inclusion, celebrates diversity, and supports your personal and professional journey. Headquartered in vibrant Atlanta, Georgia, and operating in over 45 markets nationwide, we're proud to build homes through our trusted family of brands-including Innovative Construction Group, Centex, Pulte Homes, Del Webb, DiVosta Homes, American West, and John Wieland Homes and Neighborhoods, Pulte Mortgage, PGP Title, Pulte Insurance Agency -all united under the PulteGroup name. Apply now and discover a career where your contributions are valued, your growth is supported, and your work makes a lasting impact Primary Job Responsibilities * Conduct in-person homeowner assessments on an as-needed basis: * Determine if a corrective work order is needed * Lead root-cause analysis * Schedule, organize, and execute service work through vendors collaboratively with the Customer Care Coordinator. * Manage trades to completion of service requests to customers' satisfaction. * Perform minor service-related tasks (e.g., adjustments, repairs), as requested. * Establish and maintain positive customer relationships. * Responsible for the build quality confirmation of the home before delivery to the customer. * Determine trade accountability for back charges and field purchase orders (FPOs). * Authorize payment for work performed up to approval limits. * Follow applicable legal protocol and process necessary workflow. * Responsible for customer satisfaction metrics related to customers serviced. * Drive repeat and referral business by improving customer loyalty through managing feedback and survey responses. * Other duties as assigned. Management Responsibilities * Not applicable Scope * Decision Impact: Division * Department Responsibility: Single * Budgetary Responsibility: No * Direct Reports: No * Indirect Reports: No * Physical Requirements: The position may involve sitting, standing, driving, and/or movement, the ability to exert a minimal force of up to 50 pounds and occasionally exert up to 80 pounds of minimal force to carry, lift, push, pull, and otherwise move objects. Must be able to climb ladders, scaffolding, and other means to reach and observe all areas of the building. Ability to work in various weather conditions - heat, rain, cold, etc. Required Education/Experience * Minimum High School Diploma or equivalent * Bachelor's Degree preferred * Minimum of 1-2 years of customer service, warranty experience, or equivalent preferred Required Licensing, Registration and/or Certifications * Valid driver's license as driving is an essential function of this position Required Skills/Knowledge * Exceptional customer service orientation with the ability to adapt and interact effectively with various personality types * Committed to delivering high-quality service and diligent follow-up * Basic construction skills and knowledge * Excellent communication and listening skills * Analytical ability necessary to perform root cause analysis * Ability to manage warranty/customer service processes * Basic computer literacy * Skilled in conflict resolution to address customer concerns effectively * Knowledge of cost management principles and practices Additional Information * This is a professional customer facing role. Team members will follow division specific dress code requirements Pay Range * $32.36 - $40.43 per hour * Hired applicant will be eligible to receive a monthly bonus Benefits In addition to up to 9 paid company holidays per year, employees are eligible for up to 6 days of sick pay. Moreover, eligible employees with less than 10 years of service can accrue up to 17 PTO days per year (up to 22 PTO days per year upon 10 or more years of service). Employees are eligible to participate in the Company's 401(k) Plan. Employees (and their eligible dependents) are eligible for medical, dental, and vision insurance coverage. Employees are covered by company-paid disability, basic life insurance, and parental leave. Voluntary insurance coverage options, including critical illness, accident, and hospital indemnity, are also available. In addition, the Company offers an Employee Assistance Program and tuition reimbursement (as applicable). Employees may also be eligible for state-required benefits such as paid family and medical leave insurance and/or paid sick time as applicable. PulteGroup, Inc. and its affiliates do not accept unsolicited resumes from individual recruiters or third party recruiting agencies (collectively, "Recruiters") in response to job postings. If Recruiters nevertheless submit one or more unsolicited resumes to any employee at PulteGroup, Inc. or its affiliates without a valid written agreement in place for this position, it will be deemed the sole property of PulteGroup, Inc. and its affiliates. No fee will be owing or paid to Recruiters who submit unsolicited candidates, in the event the candidate is hired by PulteGroup, Inc. or its affiliates as a result of the referral, without a written agreement between PulteGroup, Inc. and through any means other than via our Applicant Tracking System. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. We will provide a reasonable accommodation to a qualified applicant with a disability that will enable the individual to have an equal opportunity to participate in the application process and to be considered for a job. This Organization Participates in e-Verify Pulte Homes of Minnesota is an equal employment opportunity/affirmative action employer. California Privacy Policy

The CSSP Customer Engagement Professional Manager leads the Customer Engagement Team in delivering exceptional service and support to subscribers of a Cybersecurity Service Provider (CSSP). This role is responsible for strategic planning, compliance management, and ensuring seamless engagement throughout the service lifecycle. The ideal candidate is a strong leader with proven experience in customer service management, DoD compliance, and cybersecurity service alignment. Responsibilities + Provide strategic direction and leadership to the CSSP Customer Engagement Team to ensure effective planning, execution, and completion of tasks and projects. + Stay informed of evolving DoD cybersecurity requirements impacting subscribers and guide the team in implementing timely adjustments to ensure compliance. + Oversee the development, review, and maintenance of annual documentation, agreements, and templates to align with subscriber and compliance needs. + Lead the response to new service inquiries, ensuring accurate guidance and smooth execution of the service alignment process. + Ensure timely and accurate creation of database records for tracking workflow processes and subscriber engagement. + Oversee the preparation and delivery of formal support agreements and service quotes for prospective customers. + Guide and monitor the initiation of operational services, ensuring alignment through automated tools until full-service implementation. + Provide ongoing subscriber support to ensure consistent, high-quality service delivery. + Represent the CSSP in leadership and subscriber briefings; prepare and deliver reports on alignment status, customer funding, and service renewals. + Manage customer data and coordinate the annual renewal process to ensure continuity of services. Qualifications + Bachelor's Degree in a related field or an additional 8 years of relevant experience in lieu of degree. + Minimum of 4 years of experience in team leadership, customer service management, or cybersecurity service engagement. + Active Secret Clearance required at time of hire + Strong understanding of CSSP operations and DoD cybersecurity requirements. + Exceptional communication, organizational, and leadership skills. + Ability to manage multiple projects and priorities in a dynamic environment. Desired Skills + Experience with automated alignment tools and service workflow management systems. + Knowledge of DoD cybersecurity frameworks, compliance standards, and policies. Job ID 2025-19299 Work Type On-Site Pay Range 100, 000-135,000 Benefits Regular - The company offers a comprehensive benefits program, including medical, dental, vision, life insurance, 401(k) and a range of other voluntary benefits. Paid Time Off (PTO) is offered to regular full-time and part-time employees. Company Description Work Where it Matters Truestone, an Akima company, is not just another federal lifecycle solutions contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska. At Truestone, the work you do every day makes a difference in the lives of our 15,000 Iñupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States. For our shareholders , Truestone provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years. For our government customers , Truestone delivers everything from requirements and design to operations, logistics, and support at every lifecycle stage for complex systems and networks. As a Truestone employee , you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options. We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. All applicants will receive consideration for employment, without regard to race, color, religion, creed, national origin, gender or gender-identity, age, marital status, sexual orientation, veteran status, disability, pregnancy or parental status, or any other basis prohibited by law. If you are an individual with a disability, or have known limitations related to pregnancy, childbirth, or related medical conditions, and would like to request a reasonable accommodation for any part of the employment process, please contact us at ******************** or ************ (information about job applications status is not available at this contact information).

Job Description Customer Experience Manager Benefits: Medical, Dental, Vision, 401K Our Customer Experience Management team serves as our internal center of excellence for our robust Customer Relationship Management (CRM) practice supporting our commercial and residential sales organizations. In this role, the CEM will partner with their assigned regional sales team to help to grow and manage sales pipelines. This practice includes continuous education and adoption of CRM, growing our customer database, scoring leads, lead routing, communication management, and analytics. Additionally, the CEM will support marketing in developing digital marketing campaigns for our distributors, dealers and end customers to enhance the customer journey and remove friction from the conversion and ownership pipeline. Campaigns can include emails, SMS, forms and landing pages. JOB DUTIES: Customer journey mapping: Analyze and map the customer journey to identify touchpoints and opportunities for enhancing the customer experience. Email development and design: Design, write, develop and deploy emails, forms and landing pages to support sales initiatives and campaigns. Lead Acquisition/Routing: Assist on connecting and processing new lead sources into CRM, and facilitating routing those leads to appropriate department or individual CRM Support and training: Oversee CRM support and training initiatives, ensuring that users have access to the resources and assistance they need to use our software effectively. Cross-Team Collaboration: Partner with Sales and local branches to help coordinate specific marketing or sales initiatives. Participate in branch/market sales meetings. Help generate content for regional promotional events. Metrics and reporting: Assist in Developing and monitoring key performance indicators (KPIs) related to customer satisfaction, retention, and product usage, and report on these metrics. Assist sales teams in developing CRM reporting to facilitate data management and pipeline tracking Customer advocacy: Foster a culture of customer advocacy within the company, ensuring that customer needs and perspectives are considered in all decision-making processes. Process improvement: Identify and implement improvements for processes to enhance efficiency and effectiveness of our digital and online tools, including CRM, landing pages, and other assets. Generating New Prospects & Leads: Assist in incorporating new lead sources, and implement strategies to help coordinate follow-up and customer satisfaction. Lead Qualification: Effectively utilize CRM automation, and other available tools to help qualify, enrich , and otherwise “warm” leads after handing off to sales. JOB QUALIFICATIONS: Minimum of 5 years of experience in customer experience, customer success, or a related field. Bachelor's degree in business administration, Marketing, Communications, or a related field. Proficiency in CRM software such as Hubspot, Salesforces, etc. Strong analytical and problem-solving skills with the ability to interpret data and feedback. Excellent verbal and written communication skills, with the ability to articulate complex concepts clearly and effectively. Deep understanding of customer-centric practices and a passion for delivering exceptional customer experiences PHYSICAL DEMANDS The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Occasionally push, pull, carry, and lift 20 - 50lbs. Occasionally will be walking, standing, stretching, bending, stooping, twisting, reaching, grasping and repetitive movements Frequently will talk, hear, read, write MENTAL DEMANDS The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Think analytically Make decisions Develop options and implement solutions Work with a team Maintain regular and punctual attendance (consistent with ADA and/or FMLA) Attention to detail Communicate effectively Multitask in a fast pace environment Work with a Sense of Urgency Flexible (This is an entrepreneurial work environment) TRAVEL Extensive traveling is required by car and air traveling for training and other events. AHF PRODUCTS: AHF Products provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. AHF Products is a leading hard surface flooring manufacturer in the USA with a family of trusted brands serving the residential and commercial hardwood, tile, and vinyl flooring markets. With decades of experience in award-winning flooring design, product development, manufacturing, and service, we create quality flooring to last for generations through inspiring designs, innovation, and a deep commitment to outstanding customer service. Our residential flooring brands include Bruce , Armstrong Flooring™, Hartco , Robbins , LM Flooring , Capella , HomerWood , Hearthwood , Raintree , Autograph , Emily Morrow Home , tmbr , Crossville , and Crossville Studios . Our commercial brands include Bruce Contract™, Hartco Contract™, AHF Contract , Armstrong Flooring, Parterre , Crossville and Crossville Studios . Headquartered in Mountville, Pennsylvania, with manufacturing operations across the United States and in Cambodia, AHF Products employs over 3,000 dedicated team members.

Customer Service Supervisor- On-site Logan A/C & Heat Services 57 reviews Dayton, OH 45377 Full-time The Customer Service Supervisor is responsible for leading a team to provide superior customer service through various media channels (phone, chat, and email). Responsibilities include the development and training of Customer Service Representatives (CSR's), close monitoring of performance, and handling elevated customer issues. This position requires strong communication skills to facilitate individual coaching and mentoring of CSR's. Provides daily oversite, support, and strategic input to the Customer Service team to ensure efficiency and profitability in scheduling service appointments. Further, the position is responsible for maintaining knowledge of Logan Services' products, services and processes pertaining to the Customer Service Department. Essential Duties and Responsibilities: Actively supports the Customer Service team by answering incoming calls for all markets and scheduling of service calls logistically and profitably Provides daily support and guidance to the Customer Service team Conduct regular call monitoring and evaluations to ensure a superior customer experience is being provided Coach, motivate and counsel CSR's on performance including administering disciplinary action when necessary. Responsible for setting team and individualized CSR goals, evaluating, and managing the Customer Service performance reporting and analytics to help each CSR reach those goals Conduct monthly 1:1 meetings with each CSR to review performance, individualized coaching and/or career pathing opportunities Conduct 1:1 call evaluations for each CSR at minimum twice a month Responsible for developing new/improving, implementing and managing of all Customer Service related processes and best practices to improve efficiency and a positive customer experience by staying abreast on customer service trends, software and best practices. Streamline and cascade all important and relevant information to Customer Service team through effective communication such as monthly team meeting, weekly team huddles, side-by-side process refreshers, seasonal bootcamp trainings, etc. Assists with resolving escalated customer issues and collaborates with Field Supervisors and Customer Experience Specialist to handle and resolve escalated customer complaints, questions, and concerns. Ability to authorize maintenance plan discounts or process refunds up to $300 when necessary Management of weekly timesheets and time off requests for your direct reports. Responsible for monthly verification and accurate reporting of CSR SPIFFs to HR Responsible for 30 day, 90 day, and annual reviews of direct reports. Collaborate with CSR Manager to interview potential CSR candidates and support with training and development of any CSR new hire. Responsible for scheduling and coverage needs of the Customer Service department include but not limited to reviewing the weather forecast and anticipating opportunities to adjust and/or add hours to maximize appointment scheduling. Responsible for oversite and performance of the weekend & holiday schedule. Collaboration with all company departments with a positive intent Performs other duties as assigned Competencies: Customer Service oriented- ability to portray empathy, relate with others and eager to help when working with a customer to ensure they receive a positive experience Positivity- displaying a positive attitude even during times of adversity Leadership- able to organize, control, and guide the work of others to obtain satisfactory results. Mentoring- provides advice and support while fostering the progress of a less experienced colleague Communication - Displays a grasp of the information and always initiates or responds to communications in an appropriate, timely and comprehensive manner. Active Listening - Giving full attention to what other people are saying, taking time to understand points being made, asking questions as appropriate, and not interrupting at inappropriate times. TEAM Builder- Creates a sense of TEAM through achievement, goal setting, sharing successes, professional development etc. Interpersonal skills- relates well to all kinds of people, inside and outside the organization, builds appropriate rapport, builds constructive and effective relationships, uses diplomacy and tact, can diffuse even high-tension situation comfortably Confidentiality- maintains all client communications and confidential information as per code of ethics, and per client instructions Self sufficient and motived- is internally self motivated and has a proactive approach and participation by being able to identify areas of opportunity within the business and their team and takes initiative in providing additional support and/or taking action as necessary Sense of urgency- it's imperative to act promptly, decisively, and without delay using good judgement Experience and Requirements: Bachelor's degree or Associate's Degree plus 1-2 years of related experience. 3-5 years Customer Service experience HVAC knowledge Knowledge of Word Processing software. Microsoft Excel, Word, and Outlook Excellent written and oral communication skills To perform this job successfully, an individual must be able to meet the essential duties and requirements. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

The Supervisor, Customer Service is responsible for improving and overseeing the daily operations of the Customer Service team. This individual must demonstrate a high level of technical knowledge to successfully support and maintain a high performing team. Strong leadership and management skills are essential as this role will manage performance, productivity, department processes, cross training, customer satisfaction, and proper distribution of workload amongst the team. This role will work closely with the Manager, Customer Service and Director, Customer Service to supervise and execute department objectives and company goals. Job Description Details Supervise * Supervision of team and employee performance * Leads by example to motivate team and improve department performance. * Provides and creates training and development opportunities * Maintains department policies and procedures * Equally distributes tasks and monitors team workload * Fairly manages department scheduling and time off requests to ensure coverage is aligned with overall department needs * Build a culture of continuous learning and drive efficiency * Recommend short and long-term objectives consistent with corporate goals and objectives. * Hold recurring team and individual employee meetings to discuss goals and strategy Customer Service * Manages escalated situations related to customers or orders * Ensure department documentation and workflows are accurate * Answers complex inquiries regarding pricing, products, scheduling, etc. * Provide follow up communication for customers, sales team, and customer support regarding inquiries or discrepancies. * Provide regular communication and collaboration across all departments * Proactively identify and help implement process enhancements that better support a positive customer experience Operations * Approves up to $5,000 returns, recommends reductions of restock, and shipping accommodations when applicable * Reporting related to sales and customer information * Monitor, measure and improve effectiveness of department programs * Monitors programs and procedures to ensure on-time delivery and customer satisfaction * Updates and maintains quality management documents * Performs special projects as required, such as assisting with the development, research, and delivery of new trainings, or other tasks as assigned * Evaluate that CSRs have the proper knowledge and skill set to assist customers, solve problems, meet metrics, etc. * Partners with internal partners to develop help center insights and analysis that will inform strategic choices in how we service our customers Reporting & Budgeting * Provides various status reports and correspondence as required or requested. Other * Attends meetings as required and/or assigned. * Performs other duties as required and/or assigned Special Job Dimensions * May be required to travel up to 10% of the time. Required Qualification Knowledge, Skills and Abilities * Advanced knowledge of products and services * Knowledge of computer software including Excel, Word, Outlook, PowerPoint, SAP, CRM, BW * Advanced problem solving and leadership skills * Excellent customer service, communication, and interpersonal skills * Detail oriented and strong ability to multi-task * Effectively able to lead and direct a team * Ability to motivate a diverse work force and achieve results * Ability to communicate openly with internal and external customers, promoting the spirit of cooperation between all company facilities * Ability to perform with superior service, reflecting a positive company image while sustaining a positive attitude with those you interact with; always going above and beyond to help others out, regardless of their position or department. Ability to adhere to the highest standards of quality while continually performing at the highest possible level. Education, Certification/License & Work Experience * Associates Degree preferred * 3-5 years of experience managing or effectively leading a customer service team * Strong background and familiarity with a customer service or call center environment * Equivalent combinations of education and experience may be considered. Total Rewards Package: Compensation * Base: $72,000- $88,000 annually, based on specific compensable factors including, but not limited to education, work experience, and geographic market. * Bonus: This role will be eligible for participation in a discretionary annual bonus program, pursuant to which an employee may be awarded a percentage of their salary based on the company's performance and their own individual performance. Benefits * Medical, Dental, Vision * Wellness Program * Health Savings Account (HSA) with a company contribution * Voluntary Benefits (Life, AD&D, Disability) * 401(k) retirement plan with a 7.5% company contribution * Time Off Programs - 22 days Paid Time Off (PTO), 9 Company Holidays, 2 Volunteer Days Application Window * Posting date: 11/03/2024 * The application deadline for this job is: 12/03/2024 Your contact person: Brad Kerwin

Build a Career That Builds Your Future - with PulteGroup! Welcome to PulteGroup where we believe in building more than just homes-we believe in building inspired employees, meaningful careers, and a legacy of excellence. If you're looking for work that moves you, a team that values your ideas, and a company that brings you pride, you've come to the right place. As one of the nation's largest and most respected homebuilders, PulteGroup offers opportunities to grow within a Fortune 500 company that's consistently recognized as a Fortune 100 Best Company to Work For and a certified Great Place to Work. We're driven by the bold purpose of Building Incredible Places for People to Live Their Dreams. For over 70 years, we've been building more than homes-we've been building trust, innovation, and a culture where every team member is empowered to thrive. Join a company that champions inclusion, celebrates diversity, and supports your personal and professional journey. Headquartered in vibrant Atlanta, Georgia, and operating in over 45 markets nationwide, we're proud to build homes through our trusted family of brands-including Innovative Construction Group, Centex, Pulte Homes, Del Webb, DiVosta Homes, American West, and John Wieland Homes and Neighborhoods, Pulte Mortgage, PGP Title, Pulte Insurance Agency -all united under the PulteGroup name. Apply now and discover a career where your contributions are valued, your growth is supported, and your work makes a lasting impact Job Summary The Customer Care Manager II is responsible for managing homeowner service requests in the field and managing those requests according to standard processes, including meeting with customers, triaging warranty concerns, and managing the repair to completion for all requests in his/her assigned area. The primary responsibility of the Customer Care Manager II is to respond to service requests in the field and manage those requests according to standard processes. The Customer Care Manager II will triage warranty service requests with homeowners and manage the resolution of their concerns until completion. The CCM II will assist with managing risk and litigation claims stemming from warranty issues and support the division with CCM training and SR reporting to division leadership. This position requires onsite attendance 5 days per week in the Louisville, Kentucky area. Primary Job Responsibilities Conduct in-person homeowner assessments on an as-needed basis: Determine if a corrective work order is needed Lead root-cause analysis Schedule, organize, and execute service work through vendors collaboratively with the Customer Care Coordinator. Manage trades to completion of service requests to customers' satisfaction. Perform minor service-related tasks (e.g., adjustments, repairs), as requested. Establish and maintain positive customer relationships. Responsible for the build quality confirmation of the home before delivery to the customer. Determine trade accountability for back charges and field purchase orders (FPOs). Authorize payment for work performed up to approval limits. Follow applicable legal protocol and process necessary workflow. Responsible for customer satisfaction metrics related to customers serviced. Drive repeat and referral business by improving customer loyalty through managing feedback and survey responses. Other duties as assigned. Management Responsibilities Not applicable Scope Decision Impact: Division Department Responsibility: Single Budgetary Responsibility: No Direct Reports: No Indirect Reports: No Physical Requirements: The position may involve sitting, standing, driving, and/or movement, the ability to exert a minimal force of up to 50 pounds and occasionally exert up to 80 pounds of minimal force to carry, lift, push, pull, and otherwise move objects. Must be able to climb ladders, scaffolding, and other means to reach and observe all areas of the building. Ability to work in various weather conditions - heat, rain, cold, etc. Required Education/Experience Minimum High School Diploma or equivalent Bachelor's Degree preferred Minimum of 1-2 years of customer service, warranty experience, or equivalent preferred Required Licensing, Registration and/or Certifications Valid driver's license as driving is an essential function of this position Required Skills/Knowledge Exceptional customer service orientation with the ability to adapt and interact effectively with various personality types Committed to delivering high-quality service and diligent follow-up Basic construction skills and knowledge Excellent communication and listening skills Analytical ability necessary to perform root cause analysis Ability to manage warranty/customer service processes Basic computer literacy Skilled in conflict resolution to address customer concerns effectively Knowledge of cost management principles and practices Additional Information This is a professional customer facing role. Team members will follow division specific dress code requirements PulteGroup, Inc. and its affiliates do not accept unsolicited resumes from individual recruiters or third party recruiting agencies (collectively, “Recruiters”) in response to job postings. If Recruiters nevertheless submit one or more unsolicited resumes to any employee at PulteGroup, Inc. or its affiliates without a valid written agreement in place for this position, it will be deemed the sole property of PulteGroup, Inc. and its affiliates. No fee will be owing or paid to Recruiters who submit unsolicited candidates, in the event the candidate is hired by PulteGroup, Inc. or its affiliates as a result of the referral, without a written agreement between PulteGroup, Inc. and through any means other than via our Applicant Tracking System. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. We will provide a reasonable accommodation to a qualified applicant with a disability that will enable the individual to have an equal opportunity to participate in the application process and to be considered for a job. This Organization Participates in e-Verify Pulte Homes of Minnesota is an equal employment opportunity/affirmative action employer. California Privacy Policy

**Wesley Chapel** PRIMARY RESPONSIBILITIES Conduct in-person homeowner assessments on an as needed basis. Determine if corrective work order is needed. Lead root-cause analysis. Schedule, organize, and execute service work through vendors collaboratively with Customer Care coordinator. Manage trades to completion of service requests to customers' satisfaction. Perform minor service-related tasks (e.g., adjustments, repairs), as requested. Establish and maintain positive customer relationships. Responsible for quality inspections of the home prior to delivery to the customer. Determine trade accountability for back charges and P.O.'s. Authorize payment for work performed up to approval limits. Follow applicable legal protocol and process necessary workflow. Responsible for customer satisfaction metrics related to customers serviced MANAGEMENT RESPONSIBILITIES LEVEL: MENTOR / COACH / FEEDBACK SCOPE Decision Impact: Division Department Responsibility: Single Budgetary Responsibility: No Direct Reports: No Indirect Reports: No Physical Requirements: Position involves sitting, standing and/or movement, the ability to exert minimal force of up to 50 pounds and occasionally exert up to 80 pounds of minimal force to carry, lift, push, pull and otherwise move objects. Must be able to climb ladders, scaffolding and other means to reach and observe all areas of building Ability to work in various weather conditions -- heat, rain, cold, etc. REQUIRED EDUCATION: (degree, licenses, certifications, etc.) - Minimum High School Diploma or equivalent - Bachelor's Degree Preferred - Valid Driver's License because driving is an essential function of this position. REQUIRED EXPERIENCE: (work related, tools/equipment, software, etc.): Minimum of 1-3 years customer service and warranty experience or equivalent Strong customer orientation and ability to adapt/respond to different personality types Strong emphasis on quality of service and follow-up Basic construction skills and knowledge Excellent communication and listening skills Analytical ability necessary to perform root cause analysis Ability to manage warranty/customer service processes Basic computer skills Conflict resolution skills Cost management PulteGroup, Inc. and its affiliates do not accept unsolicited resumes from individual recruiters or third party recruiting agencies (collectively, “Recruiters”) in response to job postings. If Recruiters nevertheless submit one or more unsolicited resumes to any employee at PulteGroup, Inc. or its affiliates without a valid written agreement in place for this position, it will be deemed the sole property of PulteGroup, Inc. and its affiliates. No fee will be owing or paid to Recruiters who submit unsolicited candidates, in the event the candidate is hired by PulteGroup, Inc. or its affiliates as a result of the referral, without a written agreement between PulteGroup, Inc. and through any means other than via our Applicant Tracking System. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. We will provide a reasonable accommodation to a qualified applicant with a disability that will enable the individual to have an equal opportunity to participate in the application process and to be considered for a job. This Organization Participates in e-Verify Pulte Homes of Minnesota is an equal employment opportunity/affirmative action employer. California Privacy Policy

Responsibilities The Facilities & Office Services Manager is responsible for overseeing facilities operations, office services, and receptionist support for the Atlanta campus. This role ensures our workplace is safe, secure, efficient, and welcoming. It requires strong leadership, technical expertise, vendor management, and the ability to balance day-to-day operations with strategic planning. Essential Duties include the following (other duties may be assigned): Leadership & Team Management * Supervise office services, mailroom, and receptionist staff. * Foster a positive, collaborative, and service-oriented culture. * Coordinate training, scheduling, and ensure coverage across functional areas. Facilities Operations & Maintenance * Support the coordination of repairs and preventive maintenance for facility systems (HVAC, plumbing, electrical, security, low voltage, fire alarm, etc.) and furniture, fixtures and equipment * Partner with outsourced vendors for security, janitorial, landscaping, pest control, waste management and others. * Supervise custodial and porter services to maintain cleanliness and functionality. Office & Administrative Services * Direct office services including mailroom operations, courier / express service scheduling, copier management, scanning, large format printing and document finishing. * Oversee reception services, conference room scheduling, and event/meeting setup. * Serve as point of contact for breakroom/beverage services and wellness amenities (fitness center, catering, snacks). * Assist with keeping common areas (break rooms, conference rooms, etc.) neat and organized. * Manage updates to seating charts and office staff Outlook distribution list * Deliver professional, reliable support to employees and visitors. Security & Safety * Manage access control systems, including assigning and removing permissions. * Oversee visitor and parking pass processes. * Promote safety and compliance with company standards. Finance, Planning & Vendor Management * Assist with budget control, recommending purchases and cost-saving measures. * Manage vendor contracts and relationships to ensure quality service delivery. * Identify and implement process improvements and technology solutions. Community & Culture * Champion company culture through support of events, wellness programs, and employee engagement initiatives. Education - Skills - Knowledge - Qualifications & Experience * Bachelor's degree preferred (associate degree acceptable with extensive experience). * 7-10+ years of facilities / office operations experience in a corporate environment. * Demonstrated leadership and supervisory experience with multi-disciplinary teams. * Strong vendor management, customer service, and organizational skills. * Proficiency in Microsoft Office Suite * Excellent communication, interpersonal, and conflict resolution abilities. * Highly organized, adaptable, and able to work independently. * Good physical stamina with the ability to stand and walk for extended periods and safety lift or move items up to 50lbs. The above description covers the principal duties and responsibilities of the job. The description shall not, however, be construed as a complete listing of all miscellaneous, incidental, or similar duties which may be required from day-to-day. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Build a Career That Builds Your Future - with PulteGroup! Welcome to PulteGroup where we believe in building more than just homes-we believe in building inspired employees, meaningful careers, and a legacy of excellence. If you're looking for work that moves you, a team that values your ideas, and a company that brings you pride, you've come to the right place. As one of the nation's largest and most respected homebuilders, PulteGroup offers opportunities to grow within a Fortune 500 company that's consistently recognized as a Fortune 100 Best Company to Work For and a certified Great Place to Work. We're driven by the bold purpose of Building Incredible Places for People to Live Their Dreams. For over 70 years, we've been building more than homes-we've been building trust, innovation, and a culture where every team member is empowered to thrive. Join a company that champions inclusion, celebrates diversity, and supports your personal and professional journey. Headquartered in vibrant Atlanta, Georgia, and operating in over 45 markets nationwide, we're proud to build homes through our trusted family of brands-including Innovative Construction Group, Centex, Pulte Homes, Del Webb, DiVosta Homes, American West, and John Wieland Homes and Neighborhoods, Pulte Mortgage, PGP Title, Pulte Insurance Agency -all united under the PulteGroup name. Apply now and discover a career where your contributions are valued, your growth is supported, and your work makes a lasting impact Job Summary The Customer Care Manager II is responsible for managing homeowner service requests in the field and managing those requests according to standard processes, including meeting with customers, triaging warranty concerns, and managing the repair to completion for all requests in his/her assigned area. The primary responsibility of the Customer Care Manager II is to respond to service requests in the field and manage those requests according to standard processes. The Customer Care Manager II will triage warranty service requests with homeowners and manage the resolution of their concerns until completion. The CCM II will assist with managing risk and litigation claims stemming from warranty issues and support the division with CCM training and SR reporting to division leadership. This position requires onsite attendance 5 days per week in the Indianapolis area. Primary Job Responsibilities Conduct in-person homeowner assessments on an as-needed basis: Determine if a corrective work order is needed Lead root-cause analysis Schedule, organize, and execute service work through vendors collaboratively with the Customer Care Coordinator. Manage trades to completion of service requests to customers' satisfaction. Perform minor service-related tasks (e.g., adjustments, repairs), as requested. Establish and maintain positive customer relationships. Responsible for the build quality confirmation of the home before delivery to the customer. Determine trade accountability for back charges and field purchase orders (FPOs). Authorize payment for work performed up to approval limits. Follow applicable legal protocol and process necessary workflow. Responsible for customer satisfaction metrics related to customers serviced. Drive repeat and referral business by improving customer loyalty through managing feedback and survey responses. Other duties as assigned. Management Responsibilities Not applicable Scope Decision Impact: Division Department Responsibility: Single Budgetary Responsibility: No Direct Reports: No Indirect Reports: No Physical Requirements: The position may involve sitting, standing, driving, and/or movement, the ability to exert a minimal force of up to 50 pounds and occasionally exert up to 80 pounds of minimal force to carry, lift, push, pull, and otherwise move objects. Must be able to climb ladders, scaffolding, and other means to reach and observe all areas of the building. Ability to work in various weather conditions - heat, rain, cold, etc. Required Education/Experience Minimum High School Diploma or equivalent Bachelor's Degree preferred Minimum of 1-2 years of customer service, warranty experience, or equivalent preferred Required Licensing, Registration and/or Certifications Valid driver's license as driving is an essential function of this position Required Skills/Knowledge Exceptional customer service orientation with the ability to adapt and interact effectively with various personality types Committed to delivering high-quality service and diligent follow-up Basic construction skills and knowledge Excellent communication and listening skills Analytical ability necessary to perform root cause analysis Ability to manage warranty/customer service processes Basic computer literacy Skilled in conflict resolution to address customer concerns effectively Knowledge of cost management principles and practices Additional Information This is a professional customer facing role. Team members will follow division specific dress code requirements PulteGroup, Inc. and its affiliates do not accept unsolicited resumes from individual recruiters or third party recruiting agencies (collectively, “Recruiters”) in response to job postings. If Recruiters nevertheless submit one or more unsolicited resumes to any employee at PulteGroup, Inc. or its affiliates without a valid written agreement in place for this position, it will be deemed the sole property of PulteGroup, Inc. and its affiliates. No fee will be owing or paid to Recruiters who submit unsolicited candidates, in the event the candidate is hired by PulteGroup, Inc. or its affiliates as a result of the referral, without a written agreement between PulteGroup, Inc. and through any means other than via our Applicant Tracking System. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. We will provide a reasonable accommodation to a qualified applicant with a disability that will enable the individual to have an equal opportunity to participate in the application process and to be considered for a job. This Organization Participates in e-Verify Pulte Homes of Minnesota is an equal employment opportunity/affirmative action employer. California Privacy Policy

Louisiana-Pacific Corporation (LP Building Solutions) is a leading provider of high-performance building solutions that meet the demands of builders, remodelers, and homeowners worldwide. We manufacture engineered wood building products that include an extensive offering of innovative and dependable building materials and accessories. LP's values-driven culture creates an environment where talented and hardworking people thrive in an ethical, inclusive, challenging, and rewarding place to work. Since our founding in 1972, we've developed careers and provided advancement opportunities in the building products industry. Headquartered in Nashville, Tennessee, LP operates more than 20 facilities across North and South America. For more information, visit LPCorp.com. Job Purpose To manage Office Services for the LP Nashville office, including building maintenance, physical access, mail/shipping services, office reception, among others. In this position you will have the opportunity to: Supervise front desk receptionist, including hiring, training, and performance management. Manage services provided by department, including reception, shipping/mail, repairs and maintenance, conference room and office space, office supplies. Ensure safe work environment through awareness of and compliance with safety and fire code regulations. Liaison with the building management overseeing facilities, janitorial, maintenance, and other issues. Provide vendor management for a variety of outsourced functions and vendor-partners, including mail and shipping services, office equipment and supplies, and repair and maintenance work. Perform all duties in accordance with safety rules and regulations. Perform other duties as necessary. What do I need to be successful? 2 years of supervisory experience. Or any equivalent combination of education and experience that demonstrates the ability to perform the key responsibilities of this position. Excellent customer service skills. Excellent written and oral communication skills. Effective interpersonal skills. Ability to collaborate with a variety of internal and external stakeholders. Ability to operate a computer and supporting software. Education Highschool diploma or equivalent education required Associate or bachelor's degree preferred Work Environment Daily office environment #LI-ONSITE LP offers competitive salaries and comprehensive benefits and programs including health and welfare benefits, 401(k) program, career mobility, tuition reimbursement, volunteer opportunities, profit sharing and more.

Benefits: * Bonus based on performance * Competitive salary * Free uniforms * Opportunity for advancement * Health insurance * Paid time off * Training & development Join America's Most Reliable Roofing Team! Are you ready to turn your people skills and energy into a career with limitless potential? At Honest Abe Roofing, we're not just fixing roofs - we're redefining an industry. Since 2005, we've helped homeowners protect what matters most with professionalism, integrity, and unbeatable customer care. We're growing fast in Plano, TX, and we're looking for a motivated, goal-oriented Inside Sales Representative to help us build lasting relationships with homeowners and set the stage for their Honest Abe experience. What You'll Do * Be the first voice customers hear - setting the tone for their entire Honest Abe Roofing experience. * Connect with hot leads and set appointments with clear expectations. * Build trust and excitement while presenting solutions that meet each homeowner's needs. * Stay sharp on our products, processes, and service standards. * Use Google Workspace and CRM tools to stay organized and track results. * Make hundreds of outbound calls to warm prospects - your energy = your success! * Contribute to a supportive, high-performing team that celebrates wins together. What You Bring * 3-5 years of sales or customer service experience * Strong communication skills - you can connect with anyone, anytime * A positive, team-first attitude * Tech comfort - basic computer and CRM skills * High school diploma or equivalent Why Honest Abe Roofing? We're on a mission to become the largest residential roofing company in the Dallas Metroplex - and that starts with hiring people who believe in doing work that matters. When you join our team, you'll gain the tools, training, and career path to grow in a fast-moving, purpose-driven organization. If you're motivated, coachable, and ready to be part of something big, we want to meet you!