Virtual Customer Care Manager II
Customer Care Manager Job At PulteGroup
WE KNOW THAT BUILDING HOMES & COMMUNITIES BEGINS WITH BUILDING THE BEST TEAM! How would you like to be a part of team that has been providing the American Dream of homeownership to families for more than 60 years? PulteGroup is a FORTUNE 500 company and one of America's top residential builders. We put the consumer at the center of everything we do and we stand above the competition in our commitment to quality.
Our Vision is to Build Consumer Inspired Homes & Communities to Make Lives Better and we believe that success starts with having the right people.
At PulteGroup, we are committed to diversity and inclusion. We value the differences of each employee and understand that being consumer inspired means that we reflect the diversity of the consumers we serve.
A position with PulteGroup offers a rich, fulfilling and rewarding career across multiple geographies and brands. If you are interested in being a part of our team, let's talk about your career with PulteGroup!
JOB SUMMARY
The primary responsibility of the Virtual Customer Care Manager is to triage warranty service requests virtually with homeowners and manage the resolution of their concerns until completion. Using the TechSee platform, the Virtual Customer Care Manager will conduct an initial analysis of the customer's claim to determine warranty coverage and the appropriate recourse. This is not a remote position.
This role is not eligible for remote work. This role will be conducted from the New England Division Office in Westborough, MA.
PRIMARY RESPONSIBILITIES
* Coordinate virtual response to customer warranty calls through TechSee platform and MS Dynamics 365.
* Conduct analysis of issue via the virtual appointment to triage and determine appropriate next steps.
* Create service requests, line items, and work orders in MS Dynamics 365 as necessary based on the results of the virtual inspection.
* Manage the Service Request to resolution, confirming that the scheduled repairs are complete, and closing out the SR in MS Dynamics 365.
* Effectively manage large amounts of incoming calls, emails, and virtual appointments, while building sustainable relationships of trust through open and interactive communication.
* Address complaints, provide appropriate solutions and/or alternatives within the warranty guidelines, set proper expectations for the repair process, and follow-up to ensure resolution.
* Determine and document root cause of common service items, reporting on any opportunities for improvement.
* Perform related administrative duties, confirmations, and in-home inspections, as needed.
SCOPE
* Decision Impact: Division
* Department Responsibility: Single
* Budgetary Responsibility: No
* Direct Reports: No
* Indirect Reports: No
* Physical Requirements: Position involves sitting, standing and/or movement, the ability to exert minimal force of up to 50 pounds and occasionally exert up to 80 pounds of minimal force to carry, lift, push, pull and otherwise move objects. Must be able to climb ladders, scaffolding and other means to reach and observe all areas of building.
* Ability to work in various weather conditions - heat, rain, cold, etc.
REQUIRED EDUCATION
* Minimum High School Diploma or equivalent
* Associate degree preferred.
* Valid Driver's License because driving is a potential function of this position.
REQUIRED EXPERIENCE
* Construction industry experience preferred to appropriately triage home warranty concerns appropriately.
* Proven customer care experience with a strong emphasis on quality of service, and follow-up.
* Customer oriented with conflict resolution skills, the ability to adapt and respond to different personality types.
* Excellent communication and listening skills, with analytical ability to perform root cause analysis.
* Highly conscientious and well-organized, with the ability to multi-task, prioritize, and manage time effectively.
* Technology savvy, with strong computer skills, and an overall understanding of basic Microsoft Office Suite programs.
* Additional consideration will be given to candidates with experience working within MS Dynamics 365, and TechSee.
PulteGroup, Inc. and its affiliates do not accept unsolicited resumes from individual recruiters or third party recruiting agencies (collectively, "Recruiters") in response to job postings. If Recruiters nevertheless submit one or more unsolicited resumes to any employee at PulteGroup, Inc. or its affiliates without a valid written agreement in place for this position, it will be deemed the sole property of PulteGroup, Inc. and its affiliates. No fee will be owing or paid to Recruiters who submit unsolicited candidates, in the event the candidate is hired by PulteGroup, Inc. or its affiliates as a result of the referral, without a written agreement between PulteGroup, Inc. and through any means other than via our Applicant Tracking System.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. We will provide a reasonable accommodation to a qualified applicant with a disability that will enable the individual to have an equal opportunity to participate in the application process and to be considered for a job.
This Organization Participates in e-Verify
Pulte Homes of Minnesota is an equal employment opportunity/affirmative action employer.
California Privacy Policy
Virtual Customer Care Manager
Customer Care Manager Job At PulteGroup
Primary Job Responsibilities
Coordinate virtual response to customer warranty calls through TechSee platform and MS Dynamics 365.
Conduct analysis of issue via the virtual appointment to triage and determine appropriate next steps.
Create service requests, line items, and work orders in MS Dynamics 365 as necessary based on the results of the virtual inspection.
Manage the Service Request to resolution, confirming that the scheduled repairs are complete, and closing out the SR in MS Dynamics 365.
Effectively manage large amounts of incoming calls, emails, and virtual appointments, while building sustainable relationships of trust through open and interactive communication.
Address complaints, provide appropriate solutions and/or alternatives within the warranty guidelines, set proper expectations for the repair process, and follow-up to ensure resolution.
Determine and document root cause of common service items, reporting on any opportunities for improvement.
Perform related administrative duties, confirmations, and in-home inspections, as needed.
Other duties as assigned.
Management Responsibilities
Delegates work according to employee's abilities and skills.
Provides input to employee's performance evaluations.
Assists in the identification of internal and external training opportunities.
Provides continuous coaching with regard to functional and leadership standards (technical skills and behaviors).
Scope
Decision Impact: Division
Department Responsibility: Single
Budgetary Responsibility: No
Direct Reports: No
Indirect Reports: No
Physical Requirements: The position may involve sitting, standing, driving, and/or movement, the ability to exert a minimal force of up to 50 pounds and occasionally exert up to 80 pounds of minimal force to carry, lift, push, pull, and otherwise move objects. Must be able to climb ladders, scaffolding, and other means to reach and observe all areas of the building. Ability to work in various weather conditions - heat, rain, cold, etc.
Required Education/Experience
Minimum High School Diploma or equivalent
Bachelor's Degree preferred
Minimum of 1-2 years of construction industry experience
Proven customer care experience with a strong emphasis on quality of service, and follow-up
Required Licensing, Registration and/or Certifications
Valid driver's license as driving is an essential function of this position
Required Skills/Knowledge
Customer oriented with conflict resolution skills, the ability to adapt and respond to different personality types
Excellent communication and listening skills, with analytical ability to perform root cause analysis
Highly conscientious and well-organized, with the ability to multi-task, prioritize, and manage time effectively
Technology savvy, with excellent computer skills, and an overall understanding of basic Microsoft Office Suite programs
Additional consideration will be given to candidates with experience working within MS Dynamics 365, and TechSee
PulteGroup, Inc. and its affiliates do not accept unsolicited resumes from individual recruiters or third party recruiting agencies (collectively, “Recruiters”) in response to job postings. If Recruiters nevertheless submit one or more unsolicited resumes to any employee at PulteGroup, Inc. or its affiliates without a valid written agreement in place for this position, it will be deemed the sole property of PulteGroup, Inc. and its affiliates. No fee will be owing or paid to Recruiters who submit unsolicited candidates, in the event the candidate is hired by
PulteGroup, Inc. or its affiliates as a result of the referral, without a written agreement between PulteGroup, Inc.
and through any means other than via our Applicant Tracking System.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. We will provide a reasonable accommodation to a qualified applicant with a disability that will enable the individual to have an equal opportunity to participate in the application process and to be considered for a job.
This Organization Participates in e-Verify
Pulte Homes of Minnesota is an equal employment opportunity/affirmative action employer.
California Privacy Policy
Warranty Manager, Project/Transaction Sales Coordinator
Draper, UT Jobs
The Warranty and Project Coordinator oversees warranty services, project coordination, and transaction sales activities, ensuring smooth operations and customer satisfaction in a single-family home building company. This blended role combines hands-on technical expertise, administrative support, and customer-focused responsibilities, requiring multitasking, organization, and excellent communication skills.
Requirements:
Key Responsibilities
1. Warranty Management:
Serve as the primary contact for homeowners regarding warranty issues, providing exceptional customer service.
Investigate and resolve warranty concerns, performing minor repairs or replacements as needed.
Document warranty claims in Buildertrend or similar software, ensuring timely and accurate resolution.
Address warranty calls, including those outside of business hours.
Analyze recurring warranty claims to identify potential construction or design improvements.
2. Project Coordination:
Manage the permit submittal process for new construction projects.
Organize and audit project files and folders in Buildertrend to ensure accuracy and compliance.
Coordinate utility orders for gas and electrical lines for new builds.
Assist superintendents with administrative and logistical tasks.
Manage Builder's Risk policies, SWPPP compliance, and rebates.
Verify that homeowners have set up utilities post-closing and follow up two weeks after closing to address any concerns.
3. Transaction Sales Coordination:
Collaborate with the Sales Manager to prepare and organize closing documents.
Coordinate with title companies to facilitate the closing process and ensure all documentation is complete.
Maintain and manage sales folders and files in SharePoint or similar platforms.
Provide photographic tours of existing homes for marketing and website purposes.
Qualifications and Skills
Education & Experience:
Bachelors Degree in Construction management or equivalent degree/experience
Familiarity with Buildertrend, SharePoint, or other construction and administrative software is highly desirable.
Experience in real estate transactions and documentation is a plus.
Skills:
Strong multitasking and organizational skills.
Excellent verbal and written communication abilities.
Proficiency in construction management and administrative software.
Problem-solving and analytical skills to identify and resolve issues efficiently.
Personal Attributes:
Calm under pressure and able to handle challenging customer interactions.
Positive attitude and strong interpersonal skills.
Flexible and adaptable, willing to take on diverse responsibilities.
Physical Requirements
Ability to perform minor repair tasks and inspect construction sites.
Occasional lifting, bending, and physical activity required.
Travel to construction sites, homeowner properties, and title companies as needed.
Work Environment
A combination of fieldwork, office work, and customer interaction.
Fast-paced environment requiring flexibility and adaptability.
Compensation and Benefits:
Competitive salary based on experience.
Comprehensive health, dental, vision, and life insurance coverage.
PTO, holiday, and sick leave benefits.
Opportunities for professional growth within the organization.
Bach Companies is an equal-opportunity employer committed to diversity and inclusion in the workplace.
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Customer Service Manager
Renton, WA Jobs
Purpose of the Role
A leading manufacturer of high-end coffee equipment is seeking a Customer Service Manager to oversee support operations for its premium brands across North America. Reporting directly to the CEO, this role is crucial in ensuring outstanding customer experiences that align with the company's commitment to excellence, innovation, and coffee craftsmanship.
The Customer Service Manager will lead and develop a customer support team, ensuring timely and effective resolution of inquiries, technical assistance, and aftersales services. The role involves fostering strong relationships with distributors, partners, and clients, optimizing service operations, and upholding the company's reputation for quality. By combining operational efficiency with a deep understanding of coffee equipment and customer needs, this position plays a key role in strengthening brand loyalty and enhancing the overall coffee experience.
Main Duties & Responsibilities
Order Management: Oversee the complete order process, from order collection and system entry to invoicing and coordination with warehouse and planning departments.
Customer Relations: Serve as the primary point of contact for customer service issues, ensuring prompt responses and efficient resolution.
Logistics & Inventory Management: Manage outbound materials, spare parts inventory, and tracking of demo machines, ensuring accurate system records and timely restocking.
Online Sales & Installations: Oversee online orders and collaborate with the technical team for seamless equipment installation.
Process Improvement: Develop and implement customer service procedures, policies, and standards to enhance service efficiency and satisfaction.
Team Leadership & Training: Hire, train, and mentor customer service agents to maintain high performance and professionalism.
Performance Analysis: Monitor service metrics, assess data trends, and generate reports to drive continuous improvement.
Qualifications & Skills
Strong analytical skills for data review and process optimization.
Leadership and mentoring abilities.
Proficiency in Microsoft Office 365; SAP knowledge preferred.
Experience with Amazon Sales Platforms or Auto Quotes is a plus.
Compensation & Benefits
Competitive Salary + Bonus based on company and individual targets
401(k), health insurance, dental insurance, paid time off.
Location: Renton, WA
This is a full-time role with an opportunity to contribute to a dynamic, growing company in the specialty coffee equipment industry.
Customer Care Associate
Plant City, FL Jobs
Responsibilities:
Meritage Homes is looking for a New Home Warranty Associate who will:
Supervise the warranty-service work of laborers and sub-contractors at several home sites within a community.
On warranty repairs, ensure all building codes, and Meritage Home standards of quality are met. Resolve quality control issues as they arise.
Participate in the 10 step AVID-Customer Satisfaction process in assigned communities.
Assist as time permits with the inspection process. Conduct walk-through inspections and other scheduled inspections with the homeowner.
Manage customer expectations during the construction process through the homeowner orientation.
Interact daily with various departments of company, subcontractors, homebuyers, homeowners, and city inspectors.
Manage assigned warranty claims in organized and methodical manner.
Manage paperwork flow to include updating reports, tracking customer sign offs, etc.
Manage warranty reports to assure prompt-professional service to our homeowners.
Interact with customers and interpret warranty claims vs. Meritage warranty manual.
Qualifications:
A high school diploma or equivalent is required. Course work or degree in Construction management preferred.
At least one (1) year of construction experience with some supervisory or project oversight experience preferred.
Advanced training in one or more trades within residential building industry strongly preferred.
Knowledge of homebuilding and construction systems/processes, building codes and Register of Contractor Standards (ROC).
Must be able to read blueprints to maintain quality control and inspect all aspects of construction including framing, stucco installations, electrical, plumbing, etc.
Working knowledge of Microsoft Word and Excel. Knowledge of Hyphen a plus.
Ability to operate an automobile, have a valid state driver's license, and personal vehicle liability insurance coverage to meet standard set by Meritage Homes.
Overview:
Are you looking for an incredible career opportunity? Then Meritage Homes is the place for you! From the homes we build to the careers we offer, we believe in quality. Meritage Homes is the ENERGY STAR Partner of The Year in Sustained Excellence for being a leader in protecting the environment and advancing energy efficiency in homebuilding. We are looking for candidates who are excited about furthering their careers, as well as being a part of an organization that helps people live happier, healthier lives. With over 100,000 homes built, Meritage Homes is looking for professionals who are self-starters and want to help our organization grow by providing new and innovative ideas.
When joining Meritage Homes, you and your career can benefit in several ways, including:
A work environment that encourages creativity and innovative ideas from every level
An organization that lives by its core values everyday
Team atmosphere where every individual is considered a vital asset
State of the art technology to provide an optimal working environment
A competitive pay structure
Strong benefits
Flexibility in work-life integration
Team-oriented environment where all individuals play an integral role in the company
Opportunity to further your career in a growing national organization
Maintain a competitive drive to be the best
Customer Service Specialist
Norcross, GA Jobs
**In Office - Norcross, GA**
Elite Flooring is a leading floor covering contractor head-quartered in Atlanta, GA with regional offices in North Carolina, South Carolina, Tennessee, and Florida. The company sells and services, national and regional Home Builders, Commercial & General Contractors, Multi-Family apartment communities among other account types with a track record of proven success since 1996.
Job Description: Customer Service Representative
Reports To: Customer Service Manager
Assignment Focus: We are looking for a highly skilled Customer Service Representative to join our team. This position will manage inbound calls and email requests to schedule flooring installations and warranty coordination for apartment complexes. The ideal candidate is a quick learner who has a customer-first business mentality.
Primary Responsibilities:
Receiving and processing incoming orders
Fields customer questions and complaints
Update customers on scheduling delays
Preparing quotes for service
Order office supplies
Prepare daily reports for installation team
Desired Skills and Experience:
Proactive customer service approach
Strong sense of urgency
Ability to multitask in a fast paced environment
Detail and process oriented
Excellent written and verbal communication skills
Thrives in a team environment
Salary & Benefits
Salary will be commensurate with experience
401k with company contribution of $0.50 on the dollar up to 6% for matching
First year 12 days paid time off, after second year 18 days paid time off
Medical paid by employer at 75%
Great corporate culture and working environment
Customer Service Transformation Manager
Chicago, IL Jobs
USG is an industry-leading manufacturer of building products and innovative solutions. For over 120 years, Chicago-based USG has developed award-winning wall, ceiling, flooring, sheathing, and roofing products that enable customers to build outstanding spaces where people live, work, and play. With over 8,700 employees across North America and operations around the world, we are steadfastly committed to our core values: safety, innovation, quality, integrity, service, diversity, and efficiency.
We're big enough that our professionals have the resources to make a difference, yet small enough that you're not just a number. You'll work on key initiatives and build strong relationships across the company that will position USG for growth into the future.
USG offers work-life balance, specialist and general/managerial career paths, promotion from within, exceptional benefits, and incredible long-term career opportunities for the right professional. Each year, we have hundreds of employees who celebrate milestone anniversaries with us.
Position Summary:
As the Customer Service Transformation Manager, you will develop, monitor, and report on project plans. You will take a leadership role in change management, training, and process improvement, assisting in the overall management and implementation of our multi-year Customer Service transformation. You will be a visible leader of change.
Project Manager Transformation
As the Customer Service Transformation Manager, you will play a pivotal part in managing change training and engagement activities across our teams, thereby leading our stakeholders to our new customer experience strategy. You will hold all relevant information together, while ensuring compliance to the overall program timeline and individual deliverables. You will foster knowledge exchange within the program team and your activities will support the team's success with the improvement and development of new program processes, concepts, and training curriculum.
Key Accountabilities
Planning:
Design rollout blueprints for new processes and manage the set-up
Coordinate planning activities consolidating, aligning, and validating planning between different projects
Support Customer Experience (CX) leadership in generating roadmap of change activities
Project management:
Operate project management ensuring transparency, consistency in program plans and risk management throughout all programs.
Ensure realization of change and training measures in time, budget, and scope
Create transparency on measures, timeline, and resources as central coordination function, where all information relevant to the program come together
Supporting team members in the daily operative program steering
Support the improvement and development of PMO processes and systems
Financial Management:
Maintain project KPI's and generate metric and KPI reports.
Ensure KPI and metric transparency and accountability in all project-related activities.
Collaborate with CX analytical teams and the Celonis team to align project reporting.
Organizational support in change activities:
• Assist in the execution of change leadership tools, such as survey processes
• Ensure and support the professional organization of large training events
• Lead smaller sub-projects within the change program within scope, time, and budget
• Support training incubation and team enablement
Managing project communication:
Preparing executive presentations including status and content information of the projects for CX leadership and relevant stakeholders
• Support stakeholder communication with presentations on status and plans
• Actively participate in program proposals
Leadership:
Drive the transformation of policies and practices to align with our customer service strategy and vision.
Develop strategies to facilitate adoption of new processes and tools, overcoming obstacles and championing a culture of continuous improvement.
Independently manage and execute project components, ensuring that deliverables meet time, budget, and scope specifications.
Recognize when to seek guidance or escalate issues to ensure project success and maintain project momentum.
Education & professional experience:
Bachelor's or master's degree
Project management certification
At least 5 years of relevant project management experience in a customer experience function (marketing, sales, and service)
At least 9 years of relevant experience in a large, corporate enterprise setting
Soft-skills:
High degree of empathy and ability to anticipate team and stakeholder needs
Strong customer mindset and stakeholder management skills with the ability to hear someone's needs, translate it to concreate activities, and create it
Interested in working in fast-paced and dynamic environments and with a hands-on mentality
Excellent communication skills and fearless in communicating with different stakeholders
Ability to work autonomously, taking full ownership of tasks and projects, while demonstrating the confidence to seek help and collaborate effectively when needed.
Ensure consistent follow-through on all project initiatives, maintaining momentum and achieving project milestones despite obstacles or setbacks.
Presentation skills are a plus
Eager and consistent learner with natural curiosity and interest in continuous improvement
Hard-skills:
Independent, structured, and analytical thinker with excellent organizational skills
Strong structural/analytic mindset and comfortable managing multiple tasks in parallel
End-to-End thinking and results orientation
Proven ability to drive change in large, complex environments
Strong hands-on execution focus with proven results in driving initiatives to successful outcomes in large, evolving departments.
Fluent in English, verbally and writing. Spanish and/or French is a plus.
Rate of pay may be adjusted based on the qualifications and experience of the candidate.
USG employees enjoy a number of benefit options for themselves and their families. These include two medical insurance options, as well as vision and dental coverage. The cost of these optional programs varies based on coverage level - employees generally pay 25% of the monthly premium cost, USG pays the rest. These coverage options are offered on the first day of employment with no waiting period.
Additionally, USG employees enjoy both a 401(k) Investment Plan with company match and a pension plan. Beyond these main features, employees may also choose from a number of additional programs like life insurance, accident insurance, legal insurance, even pet insurance, just to name a few. USG also offers Quarterly (hourly) / Annual (salary) bonus potential for all employees based on performance metrics tied to safety, quality, and productivity. USG also provides employees with paid time off and paid holidays.
Since 1902, Chicago-based USG has been a leader in producing innovative, award-winning products and systems to build everything from major commercial developments and residential housing to home improvements. USG's employees are committed to the highest levels of customer satisfaction and quality in everything we do. Our steadfast commitment to the company's core business values - innovation, quality, integrity, service, diversity, efficiency and safety - have helped us become the company we are today.
EOE including disability/veteran
Office Manager-Raleigh, NC, I-440 Loop
Raleigh, NC Jobs
The Lane Construction Corporation is one of America's leading construction companies, specializing in large, complex civil infrastructure. For nearly 130 years, it has contributed to the development of the country's vast network of roads, highways, and bridges, including the Interstate Highway System. Lane also specializes in tunnels, metro and railway systems, as well as airports and water and wastewater treatment plants
Responsibilities include:
Conducts new hire orientation sessions.
Creates and manages employee files and documentation.
Compiles information and prepares reports.
Obtains information from department heads and updates monthly presentations.
Tracks monthly time exceptions for HR function.
Reconciles purchase card transactions, submits and tracks purchase requisitions, addresses invoices and manages HR department budget.
Coordinates large meeting and training logistics and provides support during event.
Arranges travel for senior HR leaders.
Manages VP of HR, Organization and DE&I calendar.
Manages internal HR website.
Tracks inventory and orders office supplies and other items for HR Department.
Performs other duties as assigned.
Qualifications:
-High School Diploma or GED
-3 years of experience in administrative support
Office Manager
Cincinnati, OH Jobs
Are you a skilled leader with a passion for organization, teamwork, and delivering excellent customer service? Join our team as the Office Manager at Scherzinger Pest Control, a trusted, family-owned pest control business dedicated to serving our local community.
About Us
We've been providing reliable and high-quality pest control services for over 90 years and pride ourselves on creating a friendly, family-first atmosphere for both our customers and employees. We're growing, and we're looking for an Office Manager to oversee our call center and administrative team, ensuring smooth daily operations.
Key Responsibilities
As our Office Manager, you'll play a crucial role in keeping our office running efficiently. Responsibilities include:
Leading and managing the call center and administrative staff to ensure excellent customer service and smooth workflows.
Overseeing scheduling, dispatching, and customer inquiries to optimize operational efficiency.
Training, mentoring, and developing staff to meet performance goals.
Ensuring adherence to company policies, procedures, and service standards.
Managing administrative tasks such as invoicing, reporting, and record-keeping.
Monitoring performance metrics and implementing improvements to increase productivity and customer satisfaction.
Handling employee schedules, conducting regular team meetings, and fostering a positive work environment.
What We're Looking For
The ideal candidate will:
Have proven experience in office management, team supervision, or a related leadership role.
Be a strong communicator with excellent problem-solving and organizational skills.
Thrive in a fast-paced environment while maintaining attention to detail.
Possess a customer-focused mindset and the ability to juggle multiple priorities.
Have proficiency in office software and CRM systems (pest control industry experience is a plus but not required).
Demonstrate a commitment to teamwork and fostering a positive workplace culture.
Why Join Us?
Work with a close-knit, supportive team that values your contributions.
Enjoy opportunities for growth and professional development.
Be part of a local business that treats its employees like family.
Competitive salary and benefits package, including paid time off, health insurance, 401K employer match, and more.
Office Manager
Oak Brook, IL Jobs
Are you a detail-oriented, multitasking superstar with a passion for creating an organized, welcoming, and efficient workplace? We're looking for an Assistant Office Manager to play a key role in keeping our office running like clockwork while delivering top-notch service to our clients and team. This is a fantastic opportunity to join a thriving company where every day brings new challenges and opportunities to shine.
What You'll Do:
Be the first point of contact for order intakes and create accurate, professional quotes to ensure client satisfaction.
Coordinate and organize office activities, keeping everything running smoothly.
Greet and assist visitors, ensuring they feel welcome and valued.
Handle inbound and outbound mail like a pro, ensuring nothing gets overlooked.
Support HR by scheduling interviews, coordinating meetings, and managing transportation needs for candidates and staff.
What We're Looking For:
Experience in administrative and clerical roles, with a knack for staying on top of details.
Proficiency in Microsoft Office Suite.
A friendly and upbeat demeanor that makes both clients and colleagues feel at ease.
Strong communication skills to keep everyone on the same page.
An ability to juggle multiple priorities without breaking a sweat.
If you're ready to bring your organizational skills and energy to a role where you can truly make an impact, we'd love to hear from you!
Virtual Customer Care Manager II
Customer Care Manager Job At PulteGroup
WE KNOW THAT BUILDING HOMES & COMMUNITIES BEGINS WITH BUILDING THE BEST TEAM!
How would you like to be a part of team that has been providing the American Dream of homeownership to families for more than 60 years? PulteGroup is a FORTUNE 500 company and one of America's top residential builders. We put the consumer at the center of everything we do and we stand above the competition in our commitment to quality.
Our Vision is to Build Consumer Inspired Homes & Communities to Make Lives Better and we believe that success starts with having the right people.
At PulteGroup, we are committed to diversity and inclusion. We value the differences of each employee and understand that being consumer inspired means that we reflect the diversity of the consumers we serve.
A position with PulteGroup offers a rich, fulfilling and rewarding career across multiple geographies and brands. If you are interested in being a part of our team, let's talk about your career with PulteGroup!
JOB SUMMARY
The primary responsibility of the Virtual Customer Care Manager is to triage warranty service requests virtually with homeowners and manage the resolution of their concerns until completion. Using the TechSee platform, the Virtual Customer Care Manager will conduct an initial analysis of the customer's claim to determine warranty coverage and the appropriate recourse. This is not a remote position.
This role is not eligible for remote work. This role will be conducted from the New England Division Office in Westborough, MA.
PRIMARY RESPONSIBILITIES
Coordinate virtual response to customer warranty calls through TechSee platform and MS Dynamics 365.
Conduct analysis of issue via the virtual appointment to triage and determine appropriate next steps.
Create service requests, line items, and work orders in MS Dynamics 365 as necessary based on the results of the virtual inspection.
Manage the Service Request to resolution, confirming that the scheduled repairs are complete, and closing out the SR in MS Dynamics 365.
Effectively manage large amounts of incoming calls, emails, and virtual appointments, while building sustainable relationships of trust through open and interactive communication.
Address complaints, provide appropriate solutions and/or alternatives within the warranty guidelines, set proper expectations for the repair process, and follow-up to ensure resolution.
Determine and document root cause of common service items, reporting on any opportunities for improvement.
Perform related administrative duties, confirmations, and in-home inspections, as needed.
SCOPE
Decision Impact: Division
Department Responsibility: Single
Budgetary Responsibility: No
Direct Reports: No
Indirect Reports: No
Physical Requirements: Position involves sitting, standing and/or movement, the ability to exert minimal force of up to 50 pounds and occasionally exert up to 80 pounds of minimal force to carry, lift, push, pull and otherwise move objects. Must be able to climb ladders, scaffolding and other means to reach and observe all areas of building.
Ability to work in various weather conditions - heat, rain, cold, etc.
REQUIRED EDUCATION
Minimum High School Diploma or equivalent
Associate degree preferred.
Valid Driver's License because driving is a potential function of this position.
REQUIRED EXPERIENCE
Construction industry experience preferred to appropriately triage home warranty concerns appropriately.
Proven customer care experience with a strong emphasis on quality of service, and follow-up.
Customer oriented with conflict resolution skills, the ability to adapt and respond to different personality types.
Excellent communication and listening skills, with analytical ability to perform root cause analysis.
Highly conscientious and well-organized, with the ability to multi-task, prioritize, and manage time effectively.
Technology savvy, with strong computer skills, and an overall understanding of basic Microsoft Office Suite programs.
Additional consideration will be given to candidates with experience working within MS Dynamics 365, and TechSee.
PulteGroup, Inc. and its affiliates do not accept unsolicited resumes from individual recruiters or third party recruiting agencies (collectively, “Recruiters”) in response to job postings. If Recruiters nevertheless submit one or more unsolicited resumes to any employee at PulteGroup, Inc. or its affiliates without a valid written agreement in place for this position, it will be deemed the sole property of PulteGroup, Inc. and its affiliates. No fee will be owing or paid to Recruiters who submit unsolicited candidates, in the event the candidate is hired by
PulteGroup, Inc. or its affiliates as a result of the referral, without a written agreement between PulteGroup, Inc.
and through any means other than via our Applicant Tracking System.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. We will provide a reasonable accommodation to a qualified applicant with a disability that will enable the individual to have an equal opportunity to participate in the application process and to be considered for a job.
This Organization Participates in e-Verify
Pulte Homes of Minnesota is an equal employment opportunity/affirmative action employer.
California Privacy Policy
Virtual Customer Care Manager
Customer Care Manager Job At PulteGroup
WE KNOW THAT BUILDING HOMES & COMMUNITIES BEGINS WITH BUILDING THE BEST TEAM! How would you like to be a part of team that has been providing the American Dream of homeownership to families for more than 60 years? PulteGroup is a FORTUNE 500 company and one of America's top residential builders. We put the consumer at the center of everything we do and we stand above the competition in our commitment to quality.
Our Vision is to Build Consumer Inspired Homes & Communities to Make Lives Better and we believe that success starts with having the right people.
At PulteGroup, we are committed to diversity and inclusion. We value the differences of each employee and understand that being consumer inspired means that we reflect the diversity of the consumers we serve.
A position with PulteGroup offers a rich, fulfilling and rewarding career across multiple geographies and brands. If you are interested in being a part of our team, let's talk about your career with PulteGroup!
Job Summary
The primary responsibility of the Virtual Customer Care Manager II is to triage warranty service requests virtually with homeowners and manage the resolution of their concerns until completion. Using the TechSee platform, the Virtual Customer Care Manager II will conduct an initial analysis of the customer's claim to determine warranty coverage and the appropriate recourse.
This is not a remote position. This position requires onsite attendance at our Division Office located in Carmel, Indiana.
Primary Job Responsibilities
Coordinate virtual response to customer warranty calls through TechSee platform and MS Dynamics 365.
Conduct analysis of issue via the virtual appointment to triage and determine appropriate next steps.
Create service requests, line items, and work orders in MS Dynamics 365 as necessary based on the results of the virtual inspection.
Manage the Service Request to resolution, confirming that the scheduled repairs are complete, and closing out the SR in MS Dynamics 365.
Effectively manage large amounts of incoming calls, emails, and virtual appointments, while building sustainable relationships of trust through open and interactive communication.
Address complaints, provide appropriate solutions and/or alternatives within the warranty guidelines, set proper expectations for the repair process, and follow-up to ensure resolution.
Determine and document root cause of common service items, reporting on any opportunities for improvement.
Perform related administrative duties, confirmations, and in-home inspections, as needed.
Other duties as assigned.
Management Responsibilities
Delegates work according to employee's abilities and skills.
Provides input to employee's performance evaluations.
Assists in the identification of internal and external training opportunities.
Provides continuous coaching with regard to functional and leadership standards (technical skills and behaviors).
Scope
Decision Impact: Division
Department Responsibility: Single
Budgetary Responsibility: No
Direct Reports: No
Indirect Reports: No
Physical Requirements: The position may involve sitting, standing, driving, and/or movement, the ability to exert a minimal force of up to 50 pounds and occasionally exert up to 80 pounds of minimal force to carry, lift, push, pull, and otherwise move objects. Must be able to climb ladders, scaffolding, and other means to reach and observe all areas of the building. Ability to work in various weather conditions - heat, rain, cold, etc.
Required Education/Experience
Minimum High School Diploma or equivalent
Bachelor's Degree preferred
Minimum of 1-2 years of construction industry experience
Proven customer care experience with a strong emphasis on quality of service, and follow-up
Required Licensing, Registration and/or Certifications
Valid driver's license as driving is an essential function of this position
Required Skills/Knowledge
Customer oriented with conflict resolution skills, the ability to adapt and respond to different personality types
Excellent communication and listening skills, with analytical ability to perform root cause analysis
Highly conscientious and well-organized, with the ability to multi-task, prioritize, and manage time effectively
Technology savvy, with excellent computer skills, and an overall understanding of basic Microsoft Office Suite programs
Additional consideration will be given to candidates with experience working within MS Dynamics 365, and TechSee
PulteGroup, Inc. and its affiliates do not accept unsolicited resumes from individual recruiters or third party recruiting agencies (collectively, “Recruiters”) in response to job postings. If Recruiters nevertheless submit one or more unsolicited resumes to any employee at PulteGroup, Inc. or its affiliates without a valid written agreement in place for this position, it will be deemed the sole property of PulteGroup, Inc. and its affiliates. No fee will be owing or paid to Recruiters who submit unsolicited candidates, in the event the candidate is hired by
PulteGroup, Inc. or its affiliates as a result of the referral, without a written agreement between PulteGroup, Inc.
and through any means other than via our Applicant Tracking System.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. We will provide a reasonable accommodation to a qualified applicant with a disability that will enable the individual to have an equal opportunity to participate in the application process and to be considered for a job.
This Organization Participates in e-Verify
Pulte Homes of Minnesota is an equal employment opportunity/affirmative action employer.
California Privacy Policy
Virtual Customer Care Manager
Customer Care Manager Job At PulteGroup
WE KNOW THAT BUILDING HOMES & COMMUNITIES BEGINS WITH BUILDING THE BEST TEAM! How would you like to be a part of team that has been providing the American Dream of homeownership to families for more than 60 years? PulteGroup is a FORTUNE 500 company and one of America's top residential builders. We put the consumer at the center of everything we do and we stand above the competition in our commitment to quality.
Our Vision is to Build Consumer Inspired Homes & Communities to Make Lives Better and we believe that success starts with having the right people.
At PulteGroup, we are committed to diversity and inclusion. We value the differences of each employee and understand that being consumer inspired means that we reflect the diversity of the consumers we serve.
A position with PulteGroup offers a rich, fulfilling and rewarding career across multiple geographies and brands. If you are interested in being a part of our team, let's talk about your career with PulteGroup!
Job Summary
The primary responsibility of the Virtual Customer Care Manager II is to triage warranty service requests virtually with homeowners and manage the resolution of their concerns until completion. Using the TechSee platform, the Virtual Customer Care Manager II will conduct an initial analysis of the customer's claim to determine warranty coverage and the appropriate recourse.
This is not a remote position. This position requires onsite attendance at our Division Office located in Carmel, Indiana.
Primary Job Responsibilities
* Coordinate virtual response to customer warranty calls through TechSee platform and MS Dynamics 365.
* Conduct analysis of issue via the virtual appointment to triage and determine appropriate next steps.
* Create service requests, line items, and work orders in MS Dynamics 365 as necessary based on the results of the virtual inspection.
* Manage the Service Request to resolution, confirming that the scheduled repairs are complete, and closing out the SR in MS Dynamics 365.
* Effectively manage large amounts of incoming calls, emails, and virtual appointments, while building sustainable relationships of trust through open and interactive communication.
* Address complaints, provide appropriate solutions and/or alternatives within the warranty guidelines, set proper expectations for the repair process, and follow-up to ensure resolution.
* Determine and document root cause of common service items, reporting on any opportunities for improvement.
* Perform related administrative duties, confirmations, and in-home inspections, as needed.
* Other duties as assigned.
Management Responsibilities
* Delegates work according to employee's abilities and skills.
* Provides input to employee's performance evaluations.
* Assists in the identification of internal and external training opportunities.
* Provides continuous coaching with regard to functional and leadership standards (technical skills and behaviors).
Scope
* Decision Impact: Division
* Department Responsibility: Single
* Budgetary Responsibility: No
* Direct Reports: No
* Indirect Reports: No
* Physical Requirements: The position may involve sitting, standing, driving, and/or movement, the ability to exert a minimal force of up to 50 pounds and occasionally exert up to 80 pounds of minimal force to carry, lift, push, pull, and otherwise move objects. Must be able to climb ladders, scaffolding, and other means to reach and observe all areas of the building. Ability to work in various weather conditions - heat, rain, cold, etc.
Required Education/Experience
* Minimum High School Diploma or equivalent
* Bachelor's Degree preferred
* Minimum of 1-2 years of construction industry experience
* Proven customer care experience with a strong emphasis on quality of service, and follow-up
Required Licensing, Registration and/or Certifications
* Valid driver's license as driving is an essential function of this position
Required Skills/Knowledge
* Customer oriented with conflict resolution skills, the ability to adapt and respond to different personality types
* Excellent communication and listening skills, with analytical ability to perform root cause analysis
* Highly conscientious and well-organized, with the ability to multi-task, prioritize, and manage time effectively
* Technology savvy, with excellent computer skills, and an overall understanding of basic Microsoft Office Suite programs
* Additional consideration will be given to candidates with experience working within MS Dynamics 365, and TechSee
PulteGroup, Inc. and its affiliates do not accept unsolicited resumes from individual recruiters or third party recruiting agencies (collectively, "Recruiters") in response to job postings. If Recruiters nevertheless submit one or more unsolicited resumes to any employee at PulteGroup, Inc. or its affiliates without a valid written agreement in place for this position, it will be deemed the sole property of PulteGroup, Inc. and its affiliates. No fee will be owing or paid to Recruiters who submit unsolicited candidates, in the event the candidate is hired by PulteGroup, Inc. or its affiliates as a result of the referral, without a written agreement between PulteGroup, Inc. and through any means other than via our Applicant Tracking System.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. We will provide a reasonable accommodation to a qualified applicant with a disability that will enable the individual to have an equal opportunity to participate in the application process and to be considered for a job.
This Organization Participates in e-Verify
Pulte Homes of Minnesota is an equal employment opportunity/affirmative action employer.
California Privacy Policy
Customer Care Manager II
Customer Care Manager Job At PulteGroup
WE KNOW THAT BUILDING HOMES & COMMUNITIES BEGINS WITH BUILDING THE BEST TEAM!
How would you like to be a part of team that has been providing the American Dream of homeownership to families for more than 60 years? PulteGroup is a FORTUNE 500 company and one of America's top residential builders. We put the consumer at the center of everything we do and we stand above the competition in our commitment to quality.
Our Vision is to Build Consumer Inspired Homes & Communities to Make Lives Better and we believe that success starts with having the right people.
At PulteGroup, we are committed to diversity and inclusion. We value the differences of each employee and understand that being consumer inspired means that we reflect the diversity of the consumers we serve.
A position with PulteGroup offers a rich, fulfilling and rewarding career across multiple geographies and brands. If you are interested in being a part of our team, let's talk about your career with PulteGroup!
JOB SUMMARY:
Primary responsibility for responding to service requests in the field and managing those requests according to standard processes.
PRIMARY RESPONSIBILITIES:
Conduct in-person homeowner assessments on an as needed basis.
Determine if corrective work order is needed.
Lead root-cause analysis.
Schedule, organize, and execute service work through vendors collaboratively with Customer Care coordinator.
Manage trades to completion of service requests to customers' satisfaction.
Perform minor service-related tasks (e.g., adjustments, repairs), as requested.
Establish and maintain positive customer relationships.
Responsible for quality inspections of the home prior to delivery to the customer.
Determine trade accountability for back charges and P.O.'s.
Authorize payment for work performed up to approval limits.
Follow applicable legal protocol and process necessary workflow.
Responsible for customer satisfaction metrics related to customers serviced
SCOPE:
Decision Impact: Division
Department Responsibility: Single
Budgetary Responsibility: No
Direct Reports: No
Indirect Reports: No
Physical Requirements: Position involves sitting, standing and/or movement, the ability to exert minimal force of up to 50 pounds and occasionally exert up to 80 pounds of minimal force to carry, lift, push, pull and otherwise move objects. Must be able to climb ladders, scaffolding and other means to reach and observe all areas of building
Ability to work in various weather conditions -- heat, rain, cold, etc.
REQUIRED EDUCATION:
Minimum High School Diploma or equivalent
Bachelor's Degree Preferred
Valid Driver's License because driving is an essential function of this position.
REQUIRED EXPERIENCE:
Minimum of 1-3 years customer service and warranty experience or equivalent
Strong customer orientation and ability to adapt/respond to different personality types
Strong emphasis on quality of service and follow-up
Basic construction skills and knowledge
Excellent communication and listening skills
Analytical ability necessary to perform root cause analysis
Ability to manage warranty/customer service processes
Basic computer skills
Conflict resolution skills
Cost management
PulteGroup, Inc. and its affiliates do not accept unsolicited resumes from individual recruiters or third party recruiting agencies (collectively, “Recruiters”) in response to job postings. If Recruiters nevertheless submit one or more unsolicited resumes to any employee at PulteGroup, Inc. or its affiliates without a valid written agreement in place for this position, it will be deemed the sole property of PulteGroup, Inc. and its affiliates. No fee will be owing or paid to Recruiters who submit unsolicited candidates, in the event the candidate is hired by
PulteGroup, Inc. or its affiliates as a result of the referral, without a written agreement between PulteGroup, Inc.
and through any means other than via our Applicant Tracking System.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. We will provide a reasonable accommodation to a qualified applicant with a disability that will enable the individual to have an equal opportunity to participate in the application process and to be considered for a job.
This Organization Participates in e-Verify
Pulte Homes of Minnesota is an equal employment opportunity/affirmative action employer.
California Privacy Policy
Customer Care Manager II
Customer Care Manager Job At PulteGroup
WE KNOW THAT BUILDING HOMES & COMMUNITIES BEGINS WITH BUILDING THE BEST TEAM! How would you like to be a part of team that has been providing the American Dream of homeownership to families for more than 60 years? PulteGroup is a FORTUNE 500 company and one of America's top residential builders. We put the consumer at the center of everything we do and we stand above the competition in our commitment to quality.
Our Vision is to Build Consumer Inspired Homes & Communities to Make Lives Better and we believe that success starts with having the right people.
At PulteGroup, we are committed to diversity and inclusion. We value the differences of each employee and understand that being consumer inspired means that we reflect the diversity of the consumers we serve.
A position with PulteGroup offers a rich, fulfilling and rewarding career across multiple geographies and brands. If you are interested in being a part of our team, let's talk about your career with PulteGroup!
JOB SUMMARY:
Primary responsibility for responding to service requests in the field and managing those requests according to standard processes.
PRIMARY RESPONSIBILITIES:
* Conduct in-person homeowner assessments on an as needed basis.
* Determine if corrective work order is needed.
* Lead root-cause analysis.
* Schedule, organize, and execute service work through vendors collaboratively with Customer Care coordinator.
* Manage trades to completion of service requests to customers' satisfaction.
* Perform minor service-related tasks (e.g., adjustments, repairs), as requested.
* Establish and maintain positive customer relationships.
* Responsible for quality inspections of the home prior to delivery to the customer.
* Determine trade accountability for back charges and P.O.'s.
* Authorize payment for work performed up to approval limits.
* Follow applicable legal protocol and process necessary workflow.
* Responsible for customer satisfaction metrics related to customers serviced
SCOPE:
* Decision Impact: Division
* Department Responsibility: Single
* Budgetary Responsibility: No
* Direct Reports: No
* Indirect Reports: No
* Physical Requirements: Position involves sitting, standing and/or movement, the ability to exert minimal force of up to 50 pounds and occasionally exert up to 80 pounds of minimal force to carry, lift, push, pull and otherwise move objects. Must be able to climb ladders, scaffolding and other means to reach and observe all areas of building
* Ability to work in various weather conditions -- heat, rain, cold, etc.
REQUIRED EDUCATION:
* Minimum High School Diploma or equivalent
* Bachelor's Degree Preferred
* Valid Driver's License because driving is an essential function of this position.
REQUIRED EXPERIENCE:
* Minimum of 1-3 years customer service and warranty experience or equivalent
* Strong customer orientation and ability to adapt/respond to different personality types
* Strong emphasis on quality of service and follow-up
* Basic construction skills and knowledge
* Excellent communication and listening skills
* Analytical ability necessary to perform root cause analysis
* Ability to manage warranty/customer service processes
* Basic computer skills
* Conflict resolution skills
* Cost management
PulteGroup, Inc. and its affiliates do not accept unsolicited resumes from individual recruiters or third party recruiting agencies (collectively, "Recruiters") in response to job postings. If Recruiters nevertheless submit one or more unsolicited resumes to any employee at PulteGroup, Inc. or its affiliates without a valid written agreement in place for this position, it will be deemed the sole property of PulteGroup, Inc. and its affiliates. No fee will be owing or paid to Recruiters who submit unsolicited candidates, in the event the candidate is hired by PulteGroup, Inc. or its affiliates as a result of the referral, without a written agreement between PulteGroup, Inc. and through any means other than via our Applicant Tracking System.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. We will provide a reasonable accommodation to a qualified applicant with a disability that will enable the individual to have an equal opportunity to participate in the application process and to be considered for a job.
This Organization Participates in e-Verify
Pulte Homes of Minnesota is an equal employment opportunity/affirmative action employer.
California Privacy Policy
Customer Care Manager II
Customer Care Manager Job At PulteGroup
WE KNOW THAT BUILDING HOMES & COMMUNITIES BEGINS WITH BUILDING THE BEST TEAM!
How would you like to be a part of team that has been providing the American Dream of homeownership to families for more than 60 years? PulteGroup is a FORTUNE 500 company and one of America's top residential builders. We put the consumer at the center of everything we do and we stand above the competition in our commitment to quality.
Our Vision is to Build Consumer Inspired Homes & Communities to Make Lives Better and we believe that success starts with having the right people.
At PulteGroup, we are committed to diversity and inclusion. We value the differences of each employee and understand that being consumer inspired means that we reflect the diversity of the consumers we serve.
A position with PulteGroup offers a rich, fulfilling and rewarding career across multiple geographies and brands. If you are interested in being a part of our team, let's talk about your career with PulteGroup!
JOB SUMMARY:
Primary responsibility for responding to service requests in the field and managing those requests according to standard processes.
PRIMARY RESPONSIBILITIES:
Conduct in-person homeowner assessments on an as needed basis.
Determine if corrective work order is needed.
Lead root-cause analysis.
Schedule, organize, and execute service work through vendors collaboratively with Customer Care coordinator.
Manage trades to completion of service requests to customers' satisfaction.
Perform minor service-related tasks (e.g., adjustments, repairs), as requested.
Establish and maintain positive customer relationships.
Responsible for quality inspections of the home prior to delivery to the customer.
Determine trade accountability for back charges and P.O.'s.
Authorize payment for work performed up to approval limits.
Follow applicable legal protocol and process necessary workflow.
Responsible for customer satisfaction metrics related to customers serviced
SCOPE:
Decision Impact: Division
Department Responsibility: Single
Budgetary Responsibility: No
Direct Reports: No
Indirect Reports: No
Physical Requirements: Position involves sitting, standing and/or movement, the ability to exert minimal force of up to 50 pounds and occasionally exert up to 80 pounds of minimal force to carry, lift, push, pull and otherwise move objects. Must be able to climb ladders, scaffolding and other means to reach and observe all areas of building
Ability to work in various weather conditions -- heat, rain, cold, etc.
REQUIRED EDUCATION:
Minimum High School Diploma or equivalent
Bachelor's Degree Preferred
Valid Driver's License because driving is an essential function of this position.
REQUIRED EXPERIENCE:
Minimum of 1-3 years customer service and warranty experience or equivalent
Strong customer orientation and ability to adapt/respond to different personality types
Strong emphasis on quality of service and follow-up
Basic construction skills and knowledge
Excellent communication and listening skills
Analytical ability necessary to perform root cause analysis
Ability to manage warranty/customer service processes
Basic computer skills
Conflict resolution skills
Cost management
PulteGroup, Inc. and its affiliates do not accept unsolicited resumes from individual recruiters or third party recruiting agencies (collectively, “Recruiters”) in response to job postings. If Recruiters nevertheless submit one or more unsolicited resumes to any employee at PulteGroup, Inc. or its affiliates without a valid written agreement in place for this position, it will be deemed the sole property of PulteGroup, Inc. and its affiliates. No fee will be owing or paid to Recruiters who submit unsolicited candidates, in the event the candidate is hired by
PulteGroup, Inc. or its affiliates as a result of the referral, without a written agreement between PulteGroup, Inc.
and through any means other than via our Applicant Tracking System.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. We will provide a reasonable accommodation to a qualified applicant with a disability that will enable the individual to have an equal opportunity to participate in the application process and to be considered for a job.
This Organization Participates in e-Verify
Pulte Homes of Minnesota is an equal employment opportunity/affirmative action employer.
California Privacy Policy
Customer Care Manager (Winter Haven Area)
Customer Care Manager Job At PulteGroup
**Polk County Area- Winter Haven**
PRIMARY RESPONSIBILITIES
Conduct in-person homeowner assessments on an as needed basis.
Determine if corrective work order is needed.
Lead root-cause analysis.
Schedule, organize, and execute service work through vendors collaboratively with Customer Care coordinator.
Manage trades to completion of service requests to customers' satisfaction.
Perform minor service-related tasks (e.g., adjustments, repairs), as requested.
Establish and maintain positive customer relationships.
Responsible for quality inspections of the home prior to delivery to the customer.
Determine trade accountability for back charges and P.O.'s.
Authorize payment for work performed up to approval limits.
Follow applicable legal protocol and process necessary workflow.
Responsible for customer satisfaction metrics related to customers serviced
MANAGEMENT RESPONSIBILITIES
LEVEL: MENTOR / COACH / FEEDBACK
SCOPE
Decision Impact: Division
Department Responsibility: Single
Budgetary Responsibility: No
Direct Reports: No
Indirect Reports: No
Physical Requirements: Position involves sitting, standing and/or movement, the ability to exert minimal force of up to 50 pounds and occasionally exert up to 80 pounds of minimal force to carry, lift, push, pull and otherwise move objects. Must be able to climb ladders, scaffolding and other means to reach and observe all areas of building
Ability to work in various weather conditions -- heat, rain, cold, etc.
REQUIRED EDUCATION: (degree, licenses, certifications, etc.)
- Minimum High School Diploma or equivalent
- Bachelor's Degree Preferred
- Valid Driver's License because driving is an essential function of this position.
REQUIRED EXPERIENCE: (work related, tools/equipment, software, etc.):
Minimum of 1-3 years customer service and warranty experience or equivalent
Strong customer orientation and ability to adapt/respond to different personality types
Strong emphasis on quality of service and follow-up
Basic construction skills and knowledge
Excellent communication and listening skills
Analytical ability necessary to perform root cause analysis
Ability to manage warranty/customer service processes
Basic computer skills
Conflict resolution skills
Cost management
PulteGroup, Inc. and its affiliates do not accept unsolicited resumes from individual recruiters or third party recruiting agencies (collectively, “Recruiters”) in response to job postings. If Recruiters nevertheless submit one or more unsolicited resumes to any employee at PulteGroup, Inc. or its affiliates without a valid written agreement in place for this position, it will be deemed the sole property of PulteGroup, Inc. and its affiliates. No fee will be owing or paid to Recruiters who submit unsolicited candidates, in the event the candidate is hired by
PulteGroup, Inc. or its affiliates as a result of the referral, without a written agreement between PulteGroup, Inc.
and through any means other than via our Applicant Tracking System.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. We will provide a reasonable accommodation to a qualified applicant with a disability that will enable the individual to have an equal opportunity to participate in the application process and to be considered for a job.
This Organization Participates in e-Verify
Pulte Homes of Minnesota is an equal employment opportunity/affirmative action employer.
California Privacy Policy
Customer Care Manager II
Customer Care Manager Job At PulteGroup
WE KNOW THAT BUILDING HOMES & COMMUNITIES BEGINS WITH BUILDING THE BEST TEAM!
How would you like to be a part of team that has been providing the American Dream of homeownership to families for more than 60 years? PulteGroup is a FORTUNE 500 company and one of America's top residential builders. We put the consumer at the center of everything we do and we stand above the competition in our commitment to quality.
Our Vision is to Build Consumer Inspired Homes & Communities to Make Lives Better and we believe that success starts with having the right people.
At PulteGroup, we are committed to diversity and inclusion. We value the differences of each employee and understand that being consumer inspired means that we reflect the diversity of the consumers we serve.
A position with PulteGroup offers a rich, fulfilling and rewarding career across multiple geographies and brands. If you are interested in being a part of our team, let's talk about your career with PulteGroup!
JOB SUMMARY
Primary responsibility for responding to service requests in the field and managing those requests according to standard processes.
PRIMARY RESPONSIBILITIES
Conduct in-person homeowner assessments on an as needed basis.
Determine if corrective work order is needed.
Lead root-cause analysis.
Schedule, organize, and execute service work through vendors collaboratively with Customer Care coordinator.
Manage trades to completion of service requests to customers' satisfaction.
Perform minor service-related tasks (e.g., adjustments, repairs), as requested.
Establish and maintain positive customer relationships.
Responsible for quality inspections of the home prior to delivery to the customer.
Determine trade accountability for back charges and P.O.'s.
Authorize payment for work performed up to approval limits.
Follow applicable legal protocol and process necessary workflow.
Responsible for customer satisfaction metrics related to customers serviced
MANAGEMENT RESPONSIBILITIES
LEVEL: MENTOR / COACH / FEEDBACK
SCOPE
Decision Impact: Division
Department Responsibility: Single
Budgetary Responsibility: No
Direct Reports: No
Indirect Reports: No
Physical Requirements: Position involves sitting, standing and/or movement, the ability to exert minimal force of up to 50 pounds and occasionally exert up to 80 pounds of minimal force to carry, lift, push, pull and otherwise move objects. Must be able to climb ladders, scaffolding and other means to reach and observe all areas of building
Ability to work in various weather conditions -- heat, rain, cold, etc.
REQUIRED EDUCATION:
Minimum High School Diploma or equivalent
Bachelor's Degree Preferred
Valid Driver's License because driving is an essential function of this position.
REQUIRED EXPERIENCE:
Minimum of 1-3 years customer service and warranty experience or equivalent
Strong customer orientation and ability to adapt/respond to different personality types
Strong emphasis on quality of service and follow-up
Basic construction skills and knowledge
Excellent communication and listening skills
Analytical ability necessary to perform root cause analysis
Ability to manage warranty/customer service processes
Basic computer skills
Conflict resolution skills
Cost management
PulteGroup, Inc. and its affiliates do not accept unsolicited resumes from individual recruiters or third party recruiting agencies (collectively, “Recruiters”) in response to job postings. If Recruiters nevertheless submit one or more unsolicited resumes to any employee at PulteGroup, Inc. or its affiliates without a valid written agreement in place for this position, it will be deemed the sole property of PulteGroup, Inc. and its affiliates. No fee will be owing or paid to Recruiters who submit unsolicited candidates, in the event the candidate is hired by
PulteGroup, Inc. or its affiliates as a result of the referral, without a written agreement between PulteGroup, Inc.
and through any means other than via our Applicant Tracking System.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. We will provide a reasonable accommodation to a qualified applicant with a disability that will enable the individual to have an equal opportunity to participate in the application process and to be considered for a job.
This Organization Participates in e-Verify
Pulte Homes of Minnesota is an equal employment opportunity/affirmative action employer.
California Privacy Policy
Customer Care Manager II (Covington Area)
Customer Care Manager Job At PulteGroup
***COVINGTON AREA***
PRIMARY RESPONSIBILITIES
Conduct in-person homeowner assessments on an as needed basis.
Determine if corrective work order is needed.
Lead root-cause analysis.
Schedule, organize, and execute service work through vendors collaboratively with Customer Care coordinator.
Manage trades to completion of service requests to customers' satisfaction.
Perform minor service-related tasks (e.g., adjustments, repairs), as requested.
Establish and maintain positive customer relationships.
Responsible for quality inspections of the home prior to delivery to the customer.
Determine trade accountability for back charges and P.O.'s.
Authorize payment for work performed up to approval limits.
Follow applicable legal protocol and process necessary workflow.
Responsible for customer satisfaction metrics related to customers serviced
MANAGEMENT RESPONSIBILITIES
LEVEL: MENTOR / COACH / FEEDBACK
SCOPE
Decision Impact: Division
Department Responsibility: Single
Budgetary Responsibility: No
Direct Reports: No
Indirect Reports: No
Physical Requirements: Position involves sitting, standing and/or movement, the ability to exert minimal force of up to 50 pounds and occasionally exert up to 80 pounds of minimal force to carry, lift, push, pull and otherwise move objects. Must be able to climb ladders, scaffolding and other means to reach and observe all areas of building
Ability to work in various weather conditions -- heat, rain, cold, etc.
REQUIRED EDUCATION: (degree, licenses, certifications, etc.)
- Minimum High School Diploma or equivalent
- Bachelor's Degree Preferred
- Valid Driver's License because driving is an essential function of this position.
REQUIRED EXPERIENCE: (work related, tools/equipment, software, etc.):
Minimum of 1-3 years customer service and warranty experience or equivalent
Strong customer orientation and ability to adapt/respond to different personality types
Strong emphasis on quality of service and follow-up
Basic construction skills and knowledge
Excellent communication and listening skills
Analytical ability necessary to perform root cause analysis
Ability to manage warranty/customer service processes
Basic computer skills
Conflict resolution skills
Cost management
PulteGroup, Inc. and its affiliates do not accept unsolicited resumes from individual recruiters or third party recruiting agencies (collectively, “Recruiters”) in response to job postings. If Recruiters nevertheless submit one or more unsolicited resumes to any employee at PulteGroup, Inc. or its affiliates without a valid written agreement in place for this position, it will be deemed the sole property of PulteGroup, Inc. and its affiliates. No fee will be owing or paid to Recruiters who submit unsolicited candidates, in the event the candidate is hired by
PulteGroup, Inc. or its affiliates as a result of the referral, without a written agreement between PulteGroup, Inc.
and through any means other than via our Applicant Tracking System.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. We will provide a reasonable accommodation to a qualified applicant with a disability that will enable the individual to have an equal opportunity to participate in the application process and to be considered for a job.
This Organization Participates in e-Verify
Pulte Homes of Minnesota is an equal employment opportunity/affirmative action employer.
California Privacy Policy
Customer Care Manager (Ocala)
Customer Care Manager Job At PulteGroup
PRIMARY RESPONSIBILITIES
Conduct in-person homeowner assessments on an as needed basis.
Determine if corrective work order is needed.
Lead root-cause analysis.
Schedule, organize, and execute service work through vendors collaboratively with Customer Care coordinator.
Manage trades to completion of service requests to customers' satisfaction.
Perform minor service-related tasks (e.g., adjustments, repairs), as requested.
Establish and maintain positive customer relationships.
Responsible for quality inspections of the home prior to delivery to the customer.
Determine trade accountability for back charges and P.O.'s.
Authorize payment for work performed up to approval limits.
Follow applicable legal protocol and process necessary workflow.
Responsible for customer satisfaction metrics related to customers serviced
MANAGEMENT RESPONSIBILITIES
LEVEL: MENTOR / COACH / FEEDBACK
SCOPE
Decision Impact: Division
Department Responsibility: Single
Budgetary Responsibility: No
Direct Reports: No
Indirect Reports: No
Physical Requirements: Position involves sitting, standing and/or movement, the ability to exert minimal force of up to 50 pounds and occasionally exert up to 80 pounds of minimal force to carry, lift, push, pull and otherwise move objects. Must be able to climb ladders, scaffolding and other means to reach and observe all areas of building
Ability to work in various weather conditions -- heat, rain, cold, etc.
REQUIRED EDUCATION: (degree, licenses, certifications, etc.)
- Minimum High School Diploma or equivalent
- Bachelor's Degree Preferred
- Valid Driver's License because driving is an essential function of this position.
REQUIRED EXPERIENCE: (work related, tools/equipment, software, etc.):
Minimum of 1-3 years customer service and warranty experience or equivalent
Strong customer orientation and ability to adapt/respond to different personality types
Strong emphasis on quality of service and follow-up
Basic construction skills and knowledge
Excellent communication and listening skills
Analytical ability necessary to perform root cause analysis
Ability to manage warranty/customer service processes
Basic computer skills
Conflict resolution skills
Cost management
PulteGroup, Inc. and its affiliates do not accept unsolicited resumes from individual recruiters or third party recruiting agencies (collectively, “Recruiters”) in response to job postings. If Recruiters nevertheless submit one or more unsolicited resumes to any employee at PulteGroup, Inc. or its affiliates without a valid written agreement in place for this position, it will be deemed the sole property of PulteGroup, Inc. and its affiliates. No fee will be owing or paid to Recruiters who submit unsolicited candidates, in the event the candidate is hired by
PulteGroup, Inc. or its affiliates as a result of the referral, without a written agreement between PulteGroup, Inc.
and through any means other than via our Applicant Tracking System.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. We will provide a reasonable accommodation to a qualified applicant with a disability that will enable the individual to have an equal opportunity to participate in the application process and to be considered for a job.
This Organization Participates in e-Verify
Pulte Homes of Minnesota is an equal employment opportunity/affirmative action employer.
California Privacy Policy