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  • Customer Service Representative

    Music & Arts 3.8company rating

    Remote job in Frederick, MD

    Music & Arts embodies the world of creativity and music by encouraging our teammates to find their own individual sound. We strive to create lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience the almost indescribable happiness that comes from playing an instrument. We believe in putting our customers first, engaging with respect and integrity and fulfilling our mission with passion. This is a remote position, but candidates must be within driving distance of the Frederick, MD Support Center, for meetings as needed. Handling incoming calls from individual customers, retail stores, and affiliates with questions concerning accounts. In addition, agents will assist with web purchases and sales to our customers. To perform the job successfully, an individual must be able to execute each essential duty satisfactorily. Other duties, assignments and specific projects may be assigned at the discretion of management. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. Superstar candidates will be able to: Thoroughly understand and be able to navigate Microsoft programs. Handle incoming calls from customers, affiliates and retail stores for questions on rental accounts, tuition, payoff quotes, rental credit, and any problems related to rental accounts. Triage calls to determine where to direct the caller if the call is not a call center issue. Work scheduled shifts as required to meet call center needs. Participate in overtime as warranted. Maintain a friendly, professional, welcoming attitude toward the caller -- always remembering we are MAC ambassadors Read, study and become totally familiar with any training and promotional materials. Provide timely problem resolution for customers through research and/or assistance tickets requiring assistance from other supporting offices. Practice and present suggestive selling to customers on every eligible call to promote sales and services. About Music & Arts Music & Arts embodies the world of creativity and music by encouraging our teammates to find their own individual sound. We strive to create lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience the almost indescribable happiness that comes from playing an instrument. We believe in putting our customers first, engaging with respect and integrity and fulfilling our mission with passion. The first Music & Arts was located in a small house in Bethesda, MD and run by founder Benjamin O'Brien. When Music & Arts opened its doors in 1952, we offered printed music, music lessons, dance lessons, and art supplies. Ben decided shortly after opening his business that he wanted to focus on music to better serve his customers -- a decision that remains intact to this day. Since the 1990's, Music & Arts has expanded nationwide through organic growth and a series of acquisitions and mergers with other music dealers. In 2005, Music & Arts joined forces with American Music to become the largest band and orchestra instrument retailer in the United States. Based in Frederick, MD, Music & Arts is now part of the Guitar Center enterprise and comprises 225+ retail stores, 200+ educational representatives, and 250+ affiliate locations. To join our band you'll need the following experience: High school diploma or GED required. Minimum two years' experience working in an office environment required. Call Center or multi-phone line experience Standout applicants will demonstrate: Superior analytical skills geared towards identifying exceptions, errors and systemic failure. Superior attention to detail and follow through. Proficiency required in Microsoft Outlook and Word. Intermediate understanding of Excel. Mathematical aptitude required. Superior written and verbal communication skills. Excellent phone and customer service skills. Superior organizational skills. Superior deductive reasoning and analytical skills. Vigilant with regard to the early recognition of system problems. Thorough testing and troubleshooting skills. Reliable attendance is required. Willingness to work seasonal overtime as required. Excellent time management and multi-tasking skills. Ability to maintain standards of conduct expected in a professional environment Ability to self-direct and consistently work in an independent environment when working remotely. Why Music & Arts? Here's just some of the rewards: For our employees who are musicians we offer the unique opportunity of gig leave--take time off to share your music with the world and return to your job after your tour! Music & Arts offers robust benefits and perks, including Medical, Dental, Vision, 401K plus company match, mental health support, paid sick/holiday/vacation time, employee discount program, and tuition reimbursement options. Pay Rate: $16.50/hr plus commission depending on location, background and experience. The job posting is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific employee, which is always dependent on actual experience, education, and other factors. The pay range(s) listed are provided in compliance with state specific laws. Pay ranges may be different in other locations Love this gig and want to apply? Send your resume and cover letter today along with salary expectations! Music & Arts is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‐ related requirements. If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by calling 1‐************ ext. 2862 or by sending an email to ***************************
    $16.5 hourly 2d ago
  • Senior Application Security Pentester REMOTE

    Independent Security Evaluators 4.0company rating

    Remote job in Germantown, MD

    ISE is seeking a talented Senior level Application Security Pentester to join our team. Do you enjoy working with wicked smart people, like to hack into things, solve puzzles, and work on cool projects? ISE is the place for you! What you'll do at ISE: Interface directly as a project lead, senior analyst, or in a scoping capacity Mentor junior analysts throughout client assessments, research projects, findings reviews, and general professional and technical development Perform hands-on security assessments and reviews on various pieces of technology including but not limited to: ---Web apps and APIs ---Mobile apps ---Networks ---Cloud architecture and configuration ---Source code analysis ---Hardware and firmware Create comprehensive assessment reports that clearly identify vulnerabilities, how they impact our client's digital assets, and remediation strategies Provide consultative advice to ISE's clients regarding best practices, design guidance, new threats, policies and processes, etc. Basically: be their genius friend who helps solve problems. Perform research and develop whitepapers/presentations/etc. regarding relevant research, security topics, tools and techniques driven by your areas of interest and expertise Opportunity to participate in IoT Village What you won't do at ISE: Use scanners - we might use a scanning tool on occasion but our assessments are designed to find what scanners miss Write policy or compliance rules or assess tools for regulatory purposes Only hack with your head down - we are looking for folks who will talk with our clients, mentor others, and collaborate on projects, talks, and research What you bring to the table: 6+ years in security consulting with a focus on application/software Experience with programming and developing exploits Familiarity with Unix command line tools and working in CLI environments Skillset in the following: ---Web and desktop application security (Advanced) ---Cloud security and architecture (Advanced) ---Mobile application security (Basic) Background in the following: ---Software vulnerability analysis, code analysis, and fuzzing ---Reverse engineering through static and dynamic analysis ---Analyzing cryptographic workflows ---Analyzing network traffic ---Experience interacting with clients in a consultative environment Strong technical writing and oral communication skills Public speaking experience Desire to make things better: help our clients secure their products, help your colleagues grow and learn, self-motivated and always seeking improvement Nice to have (but we can teach you!): Skillset in the following: IoT hardware security Network security Red Teaming AI security Experience with digital rights management and digital watermarking Experience with secure software development Familiarity with industry standard security policies (SOC2, OWASP ASVA, GDPR, ISO 27001, PCI, NIST CSF, etc) and their practical applications Experience assessing generative AI technologies and applications Salary: $115K-$165K, according to experience If you don't think you meet all of the criteria above but are still interested in the job, please apply. Nobody checks every box, and we're looking for someone excited to join the team. What we bring to the table: Check out joinise.io for full details Work that matters; projects that impact people's everyday life and wellbeing Quality, integrity, dedication, and education: our core values Life balance: flexible schedule, work from home options, unlimited vacation $0 health premium plan option, including spouse and family Opportunities to research and publish, speak at major security events and conferences Leadership and peers that support and mentor you: your growth is our growth, your success is our success Relaxed and fun environment: ditch the suit and tie, sit or stand at your desk or find a sofa How you'll learn at ISE: Everyone has a mentor, or two or three sometimes. We hold you and ourselves accountable for your advancement. You'll learn directly from your mentor, your colleagues, resources vetted by the team, and at regular firetalk lunches by your peers - oh, and lunch is on us once a week in the office. You also have access to paid training, workshops, university courses, certification courses, and we'll pay for the certs too. Want to learn a new skill that you aren't currently using but want to? Great! Innovation is key-new technology is important. About ISE: ISE is an independent security consulting and software firm headquartered in Baltimore, Maryland, dedicated to securing high value assets for global enterprises and performing groundbreaking security research. Using an adversary-centric perspective driven by our elite team of analysts and developers, we improve our clients' overall security posture, protect digital assets, harden existing technologies, secure infrastructures, and work with development teams to ensure product security prior to deployment. Our team enjoys working in a creative, educational, and comfortable environment where they can thrive professionally. Building a Better Community: We value different viewpoints and fresh perspectives. We embrace people who challenge our thinking and question the status quo. We are opposed to narrow minded, exclusionary, and discriminatory viewpoints or practices that inherently undermine our creative process, hinder growth, and impede innovation. Need more info? Be sure you spend some time at *********** Make sure you look through all the perks on the Careers page, then check out our Research and Blog, our events page for the IoT Village, and About page. Follow us on Twitter @ISEsecurity and @IoTvillage
    $115k-165k yearly 17h ago
  • Flexible Remote Work - Get Paid to Share Your Opinions on Top Brands

    OCPA 3.7company rating

    Remote job in Shannondale, WV

    Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies. We guarantee 15-25 hours per week with an hourly pay of between $25/hr. and $45/hr., depending on the In-Home Usage Test project. No experience required. There is no payment required in order to apply or to work as an In-Home Usage Tester. You don't have to buy products or pay for shipping, everything is paid by our company. In-Home Usage Testers are considered independent contractors, we pay weekly every Wednesday by direct deposit or by cheque. Online Consumer Panels America is a consulting firm that specializes in product testing and product development work. We design and conduct In-Home Usage Testing (IHUT) locally and nationally to provide actual user feedback in real-time to companies and market research firms to evaluate products to ensure proper product certification and greater market access. It is important to note that during your application process, reputable market research companies will determine your demographics and consumer profile to establish what products would be suitable for you to test. Market research companies that partner with us will use questionnaires to identify and target certain types of consumers, to ensure that the right participants are engaged and to achieve the representative sample needed. Participation in these product testing and consumer panels is always free, secure and private. In-Home Usage Testing is a quick, easy and fun way to make extra cash by telling big brands what you think about their upcoming products and services in the American market. Main Duties: Properly document In-Home Usage Tests as instructed in the In-Home Usage Test Daily Schedule (screenshots, audio recordings, videos, product journal entries, etc.) Take care of the product being tested and use it responsibly Read and strictly follow the In-Home Usage Test Daily Schedule provided with each product testing project (may include tasks such as unpacking, reading instructions, journal entries, online or mobile feedback, usage of product for a certain amount of time, writing reviews, taking pictures, etc.) Some In-Home Usage Tests projects may require participants to use MFour's Mobile In-Home Use Test Technology (cutting-edge smartphone technology to capture Point-of-Emotion insights to gain unparalleled depth of responses) There are times when the product being tested may be discussed in a private chat room that is opened by a market research firm Write reviews as requested in the In-Home Usage Test Daily Schedule for each project Requirements: Ability to follow specific instructions Excellent attention to detail and curious spirit Be able to work 15-25 hours per week and commit to a certain routine Have access to a computer and a reliable internet connection Have access to a digital camera or cell phone that takes pictures -Be honest and reliable -Good communication skills are an asset -18 years or older A paid Product Tester position is perfect for those looking for an entry-level opportunity, flexible or seasonal work, temporary work or part-time work. The hours are completely flexible and no previous experience is necessary. Benefits: Very competitive pay rate Weekly pay Work around your own schedule Learn about an exciting industry Telecommute (you can work from home, work or school) Most of the time you can keep the product you tested
    $25 hourly 60d+ ago
  • Freelance Content Writer

    Outlier 4.2company rating

    Remote job in Germantown, MD

    Earn up to $16 USD/hourly and work remotely and flexibly. Outlier, a platform owned and operated by Scale AI, is looking for English speakers to contribute their expertise toward training and refining cutting-edge AI systems. If you're passionate about improving models and excited by the future of AI, this is your opportunity to make a real impact. What You'll Do Adopt a “user mindset” to produce natural data to meet the realistic needs you have or would use AI for. Evaluate AI outputs by reviewing and ranking responses from large language models. Contribute across projects depending on your specific skillset and experience. What We're Looking For Analytical and Problem-Solving Skills: Ability to develop complex, professional-level prompts and evaluate nuanced AI reasoning. Strong Writing: Clear, concise, and engaging writing to explain decisions or critique responses. Attention to Detail: Commitment to accuracy and ability to assess technical aspects of model outputs. Nice to Have Experience in fields like literature, creative writing, history, philosophy, theology, etc. Prior writing or editorial experience (content strategist, technical writer, editor, etc.). Interest or background in AI, machine learning, or creative tech tools. Pay & Logistics Base Rate: depending on location: US $16.07, GB £ 13.30 GBP, CA $20.50 CAD, AU $26.25 AUD, IE €14.60 EUR, NZ $26.00 NZD Bonuses: Additional pay available based on project performance. Type: Freelance/1099 contract - not an internship. Location: 100% remote Schedule: Flexible hours - you choose when and how much to work. Payouts: Weekly via our secure platform. This is a freelance position that is paid on a per-hour basis. We don't offer internships as this is a freelance role. You also must be authorized to work in your country of residence, and we will not be providing sponsorship since this is a 1099 contract opportunity. However, if you are an international student, you may be able to sign up if you are on a visa. You should contact your tax/immigration advisor with specific questions regarding your circumstances. We are unable to provide any documentation supporting employment at this time. Please be advised that compensation rates may differ for non-US locations.
    $16-16.1 hourly 9d ago
  • Virtual Customer Care Associate

    Turbotax

    Remote job in Leesburg, VA

    Work from home with TurboTax Product Expert Get paid $18.50 per hour¹ Get a $405 Certification bonus³ Work from home & set your own flexible schedule between 8am EST and 12am midnight EST Monday to Sunday⁴ Earn an additional $5/hr from April 9-15 for all hours worked Fast 24 hour Certification³ As a Customer Service Representative, you will help TurboTax customers by answering their questions concerning TurboTax products and tax return software. Most of these questions concern Downloading, Logging In, Getting Started with Basic Navigation, Importing Documents, Printing and Filing and very basic Tax questions. We'll give you amazing continuous support for everything. Get paid $18.50 per hour¹ Earn a $405 Bonus just for participating in getting certified as a TurboTax Product Expert³ $5.00 per hour Turbo Bonus Boost: Enjoy the bonus from April 9th through 15th with unlimited hours available, must work a minimum of 8 hours each day on April 13th, 14th, and 15th to qualify Certification takes place over 3 days Build your own schedule with flexible hours anytime between 8am EST and 12am midnight EST Monday to Sunday⁴ Minimum 25 hours per week required, want to work more? Go for it!¹ You'll be assigned an SME (Subject Matter Expert) who will support you during live calls. Plus Support an (MPS) Marketplace Performance Specialist as your advocate Required Experience & Skills To be successful in this Gig as a Service Provider for TurboTax you will need to be proficient in the following: This role doesn't require any specific accounting background. We're looking for enthusiastic individuals who are eager to learn and help TurboTax customers with their questions. Strong communication is key in assisting customers with TurboTax products and tax return software. You'll need to articulate solutions clearly and empathetically. The ability to understand and empathize with our customers needs while driving innovation and providing top-notch service.
    $26k-38k yearly est. 3d ago
  • Remote Peak Sales Forecasting Expert - AI Trainer ($200-$275 per hour)

    Mercor

    Remote job in Frederick, MD

    The client's current peak-sales forecasting framework produces strong numerical outputs and narratives, but requires **real-world forecast accountability** - the kind held by people who've owned forecasts that drove BD, portfolio, or investment decisions. We are looking for a senior commercial / forecasting expert to: - Write **“golden” peak-sales forecasts** for representative drug programs and standard prompts. - Define **structural checks, scenario logic, and sanity bands** for automated forecast evaluations. - Make explicit the **heuristics and base-rate assumptions** used by experienced forecasters to tell a realistic model from a speculative one. ### **Profile:** **Industry Commercial Forecaster:** - Director/Sr. Director/VP-level experience in **global forecasting, brand planning, or commercial insights**. - Built and defended **patient-based peak-sales models** used in portfolio, BD, or investment contexts. - Familiar with **forecasting for multiple drugs or indications**, particularly during pre-launch and early commercialization stages. - Can articulate the reasoning behind **base-case assumptions** (penetration, price, ramp, LOE) and how they evolve post-launch. - Has written or reviewed **governance-ready peak-sales models** (e.g., for launch committees or investor boards). **Market/VC/Buy-side Analyst:** - Senior biotech equity analyst, VC incubation / BD lead, or company creation expert (e.g., from Third Rock, ARCH, Versant, RTW, Venrock, or similar). - Built patient-level and revenue models used for **investment diligence** or **asset valuation**. - Can critique or improve bottoms-up forecasts from an investor's perspective, identifying optimistic biases and false comparables. ### **Experience level** - ~10-15 years in biotech/pharma forecasting, investment, or commercial strategy roles. - Experience spanning **pre-launch forecasts → post-launch actuals** for multiple assets. - CV/LinkedIn bullets like “led global forecast for \[drug\],” “responsible for long-range revenue planning and peak-sales scenarios,” or “built patient-based forecasts for portfolio decisions.” - Strong comfort with **market modeling logic** (TPP inputs → eligible pool → penetration → price/net → ramp + LOE). - Evidence of post-hoc learning - can articulate where real-world results diverged from base-case assumptions. ### **Expectations:** **Inputs we give:** - Forecast prompts (representative TPPs, analogs, and SoC/pricing/launch assumptions). - Access to anonymized or simulated data sets for building base cases. **Expected outputs (per prompt):** - **Golden Forecast Output:** A benchmark-quality peak-sales forecast (peak value, revenue curve by key years) plus a concise narrative (3-5 key drivers, 2-3 downside risks). The output should show how the expert calibrates realistic vs. inflated scenarios. - **Forecast Rubric:** A structured evaluation framework with critical checks (market structure realism, patient flow logic, analog consistency, regional splits, LOE handling). Should define clear scoring thresholds - e.g., _unacceptable → excellent_. - **Know-how Layer:** Commentary explaining how experienced forecasters anchor their assumptions: - How they select base rates and analogs. - How they temper over-optimism (payer pushback, access limits, share ceilings). - How they identify when a model's structure or magnitude is implausible. ### **Engagement Model & Compensation** - **Contract / Part-time (Remote)** - work flexibly with data science and evaluation teams.
    $30k-51k yearly est. 25d ago
  • Work from Home - Need Extra Cash??

    Launch Potato

    Remote job in Leesburg, VA

    Earn Extra Cash While Working From Home Make extra cash with this list of side gigs-part-time, passive income, and flexible options! Your Next Side Hustle Start Earning Today!
    $34k-54k yearly est. 17h ago
  • Remote Product Tester - $45/hr + Free Products - Start Now!

    OCPA 3.7company rating

    Remote job in Leesburg, VA

    Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies. We guarantee 15-25 hours per week with an hourly pay of between $25/hr. and $45/hr., depending on the In-Home Usage Test project. No experience required. There is no payment required in order to apply or to work as an In-Home Usage Tester. You don't have to buy products or pay for shipping, everything is paid by our company. In-Home Usage Testers are considered independent contractors, we pay weekly every Wednesday by direct deposit or by cheque. Online Consumer Panels America is a consulting firm that specializes in product testing and product development work. We design and conduct In-Home Usage Testing (IHUT) locally and nationally to provide actual user feedback in real-time to companies and market research firms to evaluate products to ensure proper product certification and greater market access. It is important to note that during your application process, reputable market research companies will determine your demographics and consumer profile to establish what products would be suitable for you to test. Market research companies that partner with us will use questionnaires to identify and target certain types of consumers, to ensure that the right participants are engaged and to achieve the representative sample needed. Participation in these product testing and consumer panels is always free, secure and private. In-Home Usage Testing is a quick, easy and fun way to make extra cash by telling big brands what you think about their upcoming products and services in the American market. Main Duties: Properly document In-Home Usage Tests as instructed in the In-Home Usage Test Daily Schedule (screenshots, audio recordings, videos, product journal entries, etc.) Take care of the product being tested and use it responsibly Read and strictly follow the In-Home Usage Test Daily Schedule provided with each product testing project (may include tasks such as unpacking, reading instructions, journal entries, online or mobile feedback, usage of product for a certain amount of time, writing reviews, taking pictures, etc.) Some In-Home Usage Tests projects may require participants to use MFour's Mobile In-Home Use Test Technology (cutting-edge smartphone technology to capture Point-of-Emotion insights to gain unparalleled depth of responses) There are times when the product being tested may be discussed in a private chat room that is opened by a market research firm Write reviews as requested in the In-Home Usage Test Daily Schedule for each project Requirements: Ability to follow specific instructions Excellent attention to detail and curious spirit Be able to work 15-25 hours per week and commit to a certain routine Have access to a computer and a reliable internet connection Have access to a digital camera or cell phone that takes pictures -Be honest and reliable -Good communication skills are an asset -18 years or older A paid Product Tester position is perfect for those looking for an entry-level opportunity, flexible or seasonal work, temporary work or part-time work. The hours are completely flexible and no previous experience is necessary. Benefits: Very competitive pay rate Weekly pay Work around your own schedule Learn about an exciting industry Telecommute (you can work from home, work or school) Most of the time you can keep the product you tested
    $25 hourly 60d+ ago
  • ETL Informatica Developer (100% REMOTE/NO C2C)

    Amerit Consulting 4.0company rating

    Remote job in Germantown, MD

    Our client, a US Fortune 50 organization and a leading provider of Health care and Health Insurance services, seeks an accomplished ETL Informatica Developer ______________________________________________________________________ NOTE: THIS IS 100% REMOTE ROLE & ONLY W2 CANDIDATES. *** Candidate must be authorized to work in USA without requiring sponsorship *** Position: ETL Informatica Developer (Job Id: WLPTJP00046188) Location: Baltimore MD (100% REMOTE) Duration: 12 Months + Strong Possibility of Extension ___________________________________________________________ 5+ years of experience in administering, testing, and implementing enterprise data process automation and orchestration. Experience with Data processing platforms and technologies such as Microsoft SSIS, Informatica, ActiveBatch, Power Apps, Apache Airflow, Apache Nifi, Job Schedulers, File transfer tools, etc. Knowledge of or experience with data virtualization technology (Denodo) Responsible for providing full lifecycle administration of data platform tools (patches/updates, AD security, account management, capacity management, documenting processes) Primary platform support would revolve around PowerBI and supporting user security, but also serve as a backup for other department software platforms (Denodo, Informatica, ActiveBatch, etc.) Data management & modelling: Connect and manage data pipeline tools to various data sources, including on-premise and cloud-based data sources. Implement and maintain semantic models to ensure data integrity and performance optimization. Perform data cleansing and transformation tasks (ETL) to prepare data for analysis. Technical support: Provide technical guidance and support to consumers of data services, ensuring effective adoption and utilization of enterprise data and the fabric/virtual layer. Performance monitoring: Monitor and optimize Data Pipeline (ETL) performance, including capacity planning and server performance. User management: Manage user access and permissions to enterprise data platforms and resources, ensuring compliance with security policies. Troubleshooting: Conduct thorough testing, debugging, and troubleshooting of Data Pipleline (ETL) tools and solutions. Governance: Maintain governance policies, best practices, and security standards for the enterprise data platforms. Training and knowledge sharing: Provide training and share knowledge with colleagues to enable the delivery of data for enterprise needs. Roadmap building and prioritization: Support the data architecture team with data pipeline (ETL) roadmap, prioritizing initiatives based on business needs and strategic goals Skilled in analyzing and automating manual processes to reduce manual interaction Experience with data virtualization/fabric platforms such as Denodo, CData, Talend, Data Virtuality Experience with and utilizing development skills such as SQL, PL/SQL, T-SQL, Shell Scripting (Powershell, Unix Shell, etc.) Able to analyze, troubleshoot and tune SQL queries and recommend enhancements. Analyzing and monitoring server resources and implement proactive alerts and notifications based on SLAs. Performance tuning and analysis of SQL code and logic in data transformations and queries. Relevant certifications related to data platforms and relevant technologies. Experience in the healthcare claims processing industry and understanding of associated data security and privacy concerns. _______________________________________________________ If you're looking for rewarding employment and a company that puts its employees first, we'd like to work with you. We're driven, people driven Bhupesh Khurana Senior Technical Recruiter Email: ***************************** Amerit Consulting is an extremely fast-growing staffing and consulting firm. Amerit Consulting was founded in 2002 to provide consulting, temporary staffing, direct hire, and payrolling services to Fortune 500 companies nationally; as well as small to mid-sized organizations on a local & regional level. Currently, Amerit has over 2,000 employees in 47 states. We develop and implement solutions that help our clients operate more efficiently, deliver greater customer satisfaction, and see a positive impact on their bottom line. We create value by bringing together the right people to achieve results. Our clients and employees say they choose to work with Amerit because of how we work with them - with service that exceeds their expectations and a personal commitment to their success. Our deep expertise in human capital management has fueled our expansion into direct hire placements, temporary staffing, contract placements, and additional staffing and consulting services that propel our clients' businesses forward. Amerit Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
    $77k-103k yearly est. 3d ago
  • Remote Financial Manager - AI Trainer ($150 per hour)

    Mercor

    Remote job in Leesburg, VA

    Mercor is recruiting U.S./UK/Canada/Europe/Singapore/Dubai/Australia-based **Investment Banking or Private Equity Experts** for a research project with a leading foundational model AI lab. You are a good fit if you: - Have **at least 2 years of experience** working at top firms in investment banking or private equity with deal experience (academic experience does not count, must be on desk) Here are more details about the role: - The work is **fully asynchronous** and can be done around your schedule - You will be **building financial models** from scratch that would be reflective of what you did on desk - You must be able to commit **at least 20 hours per week** for this role - This contract is till end of February (with the possibility of extension) - Successful contributions increase the odds that you are selected on future projects with Mercor - The vetting process involves: - ~10 minute behavioral interview asking about previous deals you've worked on - Technical assessment ( < 30 minutes) evaluating financial expertise With respect to pay and legal status: - **This role will pay $150/hour** - We will pay you out at the end of each week via Stripe Connect based on the number of hours you log - You will be classified as an “at-will” contractor to Mercor - Please note that we **cannot currently support H1-B or STEM OPT status candidates** Limited time referral bonus: - **$1,000 referral bonus** for anyone you refer between December 11th and December 14th that passes the work trial and works at least 10 hours on the project - After that, the referral bonus will go back to $500
    $82k-120k yearly est. 60d+ ago
  • Therapist (Remote, Hybrid or In-Office)

    Direct Hire

    Remote job in Germantown, MD

    Therapist (Remote, Hybrid or In-Office) Department: Behavioral Health Services Division Program: Outpatient Mental Health Clinic Reports To: Clinical Director/Executive Director Hours Per Week: Flexible Salary Range: $60,000 - $70,000 (contingent upon caseload) Are you a licensed professional looking to make a difference in the field of mental health? Join our dynamic team at the Outpatient Mental Health Clinic within the Behavioral Health Services Division! Qualifications: • Licensed in the state of Maryland as LMSW, LGPC, LGSW, LCSW, LCSW-C, LPC. • Master's Degree in behavioral or social science, or related disciplines. • Submit copies of licensing credentials. • Successfully complete a criminal background check, TB test, and pre-employment medical examination. • Experience with substance abuse disorders, preferably with women. • Ability to work with clients who have experienced trauma. Duties and Responsibilities: • Provide Individual and Family Therapy. • Prepare all required paperwork during the agreement period. • Outline and coordinate client treatment plans. • Participate in Treatment Team Planning and Meetings. • Ensure timely submission of documentation regarding client and/or family contacts. • Complete required training and maintain contractor HR file with current documentation. • Respond to emails, calls, and messages within 1 business day. • Provide services at client-preferred locations. • Use FSW for interpreting sessions, avoiding the use of client/family members or phone apps. • Accommodate evening sessions. • Ensure clinically appropriate client visit frequencies (weekly, bi-weekly, bi-monthly, or monthly). • Encourage and document yearly Psychiatric Evaluations for clients. • Discharge clients following outreach attempts and request management approval after 30 days of inactivity. • Comply with Key Performance Indicators including timely clinical documentation, productivity, meeting attendance, community outreach hours, research and development/social justice initiatives, committee participation, and timely HR documentation. • Attend mandatory agency trainings and individual supervision as required. • Participate in semi-annual Performance Evaluations. Job Expectations: • Flexible working hours. • Willingness to work with children and adolescents, particularly those aged 11-17. • Ability to meet productivity expectations of seeing 20-30 clients per week. • Collaboration with a multidisciplinary team to enhance client care. • Participation in community events and outreach programs. Work Options: • Choose to work via Telehealth, hybrid, or in-office based on your preference and client needs. Why Join Us? • Competitive salary range: $60,000 - $70,000 (contingent upon caseload). • Flexible working hours. • Supportive work environment with opportunities for professional growth. • Emphasis on cultural competence and inclusivity. • Additional wellness benefits including four hours per month of wellness time. Benefits: 401(k) 401(k) matching Dental insurance Flexible schedule Health insurance Life insurance Paid time off Professional development assistance Retirement plan Vision insurance Equal Opportunity Employer: We value diversity and are committed to creating an inclusive environment for all employees. Join us in making a positive impact in the lives of individuals and families in our community!
    $60k-70k yearly 3d ago
  • Data Entry Product Support - No Experience

    Glocpa

    Remote job in Germantown, MD

    We're looking for Customer Support Product Testers across the US to work from home and help top brands improve their products before they hit the market.
    $28k-34k yearly est. 60d+ ago
  • Remote Product Design/UX Expert - AI Trainer ($50-$125 per hour)

    Mercor

    Remote job in Leesburg, VA

    Mercor is seeking Product Design/UX Experts as independent contractors working on a research project **for one of the world's top AI companies.** This project involves using your professional experience to make decisions about product design and taste preferences. **Ideal applicants will have:** - Figma, Sketch, or Adobe experience - The ability to create product mockups - User Experience/User Journey feedback experience - 3+ years of experience at a prestigious tech firm - **Be based in the US, UK, or Canada** **Role Specifics:** - All potential candidates will be required to take a paid assessment before we can extend you an offer. Mercor will contact you with more details if we wish to advance your application to the paid assessment stage. - The work is **fully asynchronous** and can be done around your schedule - This project requires that you be able to commit a **minimum of 15 hours per week** - The work **will last for approximately 3-4 weeks after you begin the project** **Pay and Legal Status:** - **We can meet industry-standard compensation expectations for your current role** - We will pay you out weekly via Stripe Connect based on the number of project work hours that you log - You will be classified as an “at-will” contractor to Mercor - Please note that we **cannot currently support H1-B or STEM OPT status candidates** We consider all qualified applicants without regard to legally protected characteristics and provide reasonable accommodations upon request.
    $53k-69k yearly est. 60d+ ago
  • Remote SciCode Physics Expert- India - AI Trainer ($20-$30 per hour)

    Mercor

    Remote job in Leesburg, VA

    Mercor is seeking PhD holders, doctoral candidates, and outstanding Master's graduates in physics and related disciplines to join a high-impact AI research initiative in partnership with a leading artificial intelligence lab. * * * ### **Key Domains** Here is a list of domains. If you belong to or have expertise in one or more of them, feel free to apply - we're excited to have you on the team! **Fundamental Physics:** Theoretical Mechanics, Theoretical Optics, Statistical Mechanics, Thermodynamics, Fluid Physics, Optics and Acoustics **Modern & Applied Physics:** Electromagnetism and Photonics, Atomic and Molecular Physics, Solid State Physics, Semiconductor Physics, Biophysics **Space and Cosmological Sciences:** Astrophysics and Cosmology **Engineering Disciplines:** Electrical Engineering, Control Theory and Control Engineering, Mechanical Engineering * * * ### **Key Responsibilities** - Evaluate scientific correctness, conceptual rigor, and depth of LLM-generated responses across physics and engineering topics. - Review outputs involving mathematical modeling, experimental methods, and theoretical frameworks in physics. - Identify factual errors, reasoning flaws, and conceptual misunderstandings in model outputs. - Benchmark model performance on advanced physics and applied engineering problems. - Work independently and asynchronously using proprietary evaluation tools. * * * ### **Requirements** - **PhD (candidate/recipient) or Masters** in Physics, Applied Physics, Electrical or Mechanical Engineering, or a closely related field. - Strong command of graduate-level physics and mathematical reasoning. - Excellent written communication and analytical abilities. - Ability to work independently in a remote, asynchronous setting. - Strong proficiency in Python, particularly for scientific analysis and model evaluation, is required. * * * ### **Role Details** - **Part-time (20 hours/week)** - **Remote and asynchronous** work environment - **Flexible schedule** to accommodate global contributors * * * ### **Compensation** - Contractor position via Mercor - $20-$30/hour, depending on expertise and domain depth - Weekly payments through Stripe Connect * * * ### **About Mercor** Mercor is a San Francisco-based company connecting top professionals with leading AI initiatives. Investors include Benchmark, General Catalyst, Adam D'Angelo, Larry Summers, and Jack Dorsey.
    $20k-28k yearly est. 56d ago
  • Director of Defense Sales & Business Development

    Microvision 4.1company rating

    Remote job in Chantilly, VA

    About us:With offices in the U.S. and Germany, MicroVision is at the forefront of driving the global adoption of innovative perception solutions, with the goal of making mobility and autonomy safer. Our engineering excellence, based in Washington State, Washington D.C., and Hamburg, Germany, enables us to develop and supply integrated lidar hardware and perception software solutions. Our proprietary technologies enhance safety and automation across various industrial applications, including robotics, automated warehouses, and agriculture, and are instrumental in the development of autonomous systems. MicroVision's core technology, initially developed for the automotive industry, continues to accelerate advanced driver-assistance systems (ADAS) and autonomous driving. Building on our history of providing technology to the military segment, our target offerings include semi- and fully autonomous airborne and terrestrial sensor systems. With our solid-state lidar technologies, encompassing MEMS-based long-range lidar and flash-based short-range lidar, integrated with our onboard perception software, MicroVision possesses the expertise to deliver safe mobility at the speed of life. Our Aerial Systems team is developing UAV systems that integrate our lidar and perception solutions. To strengthen our team, we are looking for a Director of Defense Sales & Business Development. As part of our global sales organization and working closely with our Aerial Systems team, the Director of Defense Sales & Business Development for MicroVision will help build and lead our business development and sales efforts in the defense sector. Collaborating with our leadership team, Defense Advisory Board, and Aerial Systems team, the individual in this role will be responsible for identifying and pursuing new business opportunities, developing and implementing sales strategies, and building and managing relationships with key customers. Pay:Exact compensation offers will vary based on skills, experience, and location. This role may also be eligible for a performance-based cash short-term incentive bonus and/or performance-based equity awards pursuant to our incentive plans. Objectives of this role:- Develop and qualify new business opportunities; build and maintain key customer and partner relationships. - Identify strategic partnerships to enable widespread adoption of our products on a range of platforms.- Monitor and maintain intelligence on market trends and emerging customer needs within defense sector, both domestic and international.- Analyze customer requirements, budget constraints, and competitive landscape to inform strategy.- Take a lead role in developing new business proposals and presentations, aligned with go-to-market plans, that create and nurture opportunities and partnerships.- Assist in coordinating and implementing marketing strategies and actions to achieve strategic goals. Responsibilities:- Pursue and manage referrals for potential customers and partners.- Work with Aerial Systems team to translate user needs into actionable technical requirements.- Monitor and evaluate industry trends and customer drivers and meet regularly with team and stakeholders to discuss strategy.- Manage proposal response process, including detailed RFP requirements, content creation, and inputs from various sources.- Generate new leads, identify and contact decision makers, screen potential business opportunities, select deals aligned with strategies, and facilitate pitch logistics.- Assist in developing and implementing outbound sales and business development strategy, sales processes, structure, and best practices.- Manage sales pipeline to drive successful outcomes.- Provide regular pipeline updates and status briefings to management, highlighting risks, opportunities, and required actions.- Support deal structure and pricing with business-value analysis, and negotiate prices for proactive bids and proposals.- Represent MicroVision at customer/partner meetings, trade shows, demonstrations, and industry events.- Coordinate with global sales team to support commercial sales and partner initiatives, as needed.- Collaborate effectively in a fast-paced, multi-discipline environment with program managers, engineers, suppliers, and customers. Required skills and qualifications:- Demonstrated experience with various DoD organizations and contract vehicles.- Bachelor's degree in a relevant field such as business, marketing, or engineering is a plus, though relevant military, operational, or technical experience may substitute for formal education.- Proven sales leadership experience: A minimum of 5-8 years of experience in sales, with at least 2 years in a leadership role preferred.- 2+ years of experience in drone/UAV business and experience with sensor systems in Military environment.- Strong business acumen: Well-honed experience and ability to quickly get up to speed on new technologies and markets. Ability to think strategically and make data-driven decisions.- Excellent communication, negotiation, and organizational skills: The ability to effectively communicate with and persuade others, organize multiple projects, and the ability to negotiate deals and close sales.- Strong analytical skills: The ability to interpret sales data, identify trends, and make informed decisions based on that data.- Understanding of the technical, commercial, and market landscapes for sensor systems preferred. - Individuals applying should have the aptitude and motivation to proactively contribute in a fast-paced culture from day one and grow with the company.- Frequent domestic and international travel required.MicroVision offers a flexible work schedule that could include a hybrid schedule of onsite and remote work, subject to team and business needs. Individual work schedules will be at the discretion of management and dependent on role and business needs. You must live and reside within commuting distance from MicroVision's office in Chantilly, VA. We are not able to provide visa sponsorship for this position. You must be able to work in the U.S. without sponsorship. Ex-military preferred. Benefits:MicroVision is also proud to offer a comprehensive benefits program, including:- Competitive compensation and equity program- Choice between an HSA Medical plan with 100% employer-paid premiums and generous contributions or a Buy-Up PPO Medical plan- Buy-Up PPO Dental plan 100% employer-paid for employees- Vision coverage 100% employer-paid for employees- 401(k) plan with company match to help you save for your future (50% of your contributions up to the first 6% of your eligible pay)- Generous time-off package, including a flexible vacation program plus incidental personal/sick days - Supplemental pay for Parental Leave- Company-paid basic life and AD&D insurance and long-term disability MicroVision is committed to an inclusive workplace. MicroVision is an equal opportunity employer and does not discriminate on the basis of race, creed, color, religion, national origin, sex, age, disability, marital status, sexual orientation, status as a disabled veteran or Vietnam-era veteran or any other basis prohibited by local, state or federal law. Please let us know if you need reasonable accommodation in completing the application, attending and/or participating in an interview or in taking any test required for employment.MicroVision is an E-Verify participant. We will provide the Social Security Administration, and if necessary, the Department of Homeland Security, with information from each new employees' Form I-9 to confirm work authorization. Please note that we do not use this information to pre-screen job applicants.Visit our website at ******************* to learn more about our company.
    $138k-204k yearly est. Auto-Apply 4d ago
  • Proposal Solutions Architect (Remote)

    Vivsoft

    Remote job in Herndon, VA

    Job Title: Proposal Solution Architect Employment Type: Full-Time VivSoft is a mission-driven technology company specializing in Cloud, DevSecOps, Artificial Intelligence, and Digital Experience. We are a diverse team of innovators focused on creating open, scalable, and automated solutions that drive digital transformation in federal space. Our work culture fosters collaboration, creativity, and continuous learning. Role Overview Drive the design and delivery of mission focused, compliant, and compelling technical solutions across Defense and Federal programs. Translate complex RFP requirements into winning architectures while strengthening Vivsoft's reputation for innovation, secure engineering, and delivery excellence. Key Responsibilities Lead solution development for mid to large scale federal programs by analyzing RFP requirements and shaping architectures that meet mission, technical, and compliance needs. Apply deep experience in Defense and Federal systems, business operations, and integrations to define customer pain points, expected outcomes, and solution value. Shape innovative concepts across business operations, services, data, AI, cloud, and emerging technologies that differentiate Vivsoft proposals. Partner with SMEs, engineers, and partners to deliver agile solution designs spanning analysis, architecture, development, deployment, and operations. Own the technical solution for proposals, RFIs, market surveys, and white papers, ensuring narratives clearly articulate strategy, tradeoffs, business value, mission impact, and operational alignment. Develop architectures covering applications, APIs, data platforms, pipelines, AI/ML, cloud native engineering, and integrated DevSecOps automation. Lead the development of technical sections such as CONOPs, BOEs, LOEs, data exchange patterns, integration models, and secure API designs. Serve as a hands-on architect and final tier SME for assigned domains, validating feasibility, scalability, security, and alignment to customer environments. Work with SMEs, the CTO, engineering leads, and partners to refine solution designs and ensure alignment with Vivsoft's standards and customer goals. Collaborate with capture, business development, pricing, and executive leadership to shape winning strategies and proposal content. Engage stakeholders and decision makers to guide IT governance, technical tradeoffs, and solution evolution. Track emerging technologies and integrate modernization opportunities into Vivsoft's strategy. Participate in customer meetings to deepen mission understanding and build trusted relationships. Required Qualifications 10+ years architecting enterprise solutions across at least three of the following: large scale cloud apps, data engineering, cloud engineering (AWS, Azure, or GCP), AI/ML, or DevSecOps. 10+ years delivering technical solutions for large scale government cloud programs. 5+ years focused on solution architecture and federal pursuits within Defense or civilian agencies. Experience developing CONOPs, BOEs, and LOEs for proposals and program planning. Strong advocate for agile, HCD, and integrated DevSecOps automation. Experience presenting solutions to stakeholders and driving adoption. Exceptional written and verbal communication skills. Proven success in writing and developing federal proposals. Desired Qualifications Cloud certifications (AWS, Azure, or GCP), DevSecOps certifications, or SAFe certifications. Benefits: Comprehensive Medical, Dental, and Visions Plans Life Insurance Paid Time Off (Flexible/Combined PTO, Bereavement Leave, 11 Company Paid Holidays) 401K Retirement Plan with employer match Professional Development Training Reimbursement Flexible/remote work schedules
    $97k-135k yearly est. 2d ago
  • Marketing Assistance / Customer Service Representative

    British Swim School 4.1company rating

    Remote job in Ashburn, VA

    Benefits: Competitive salary Flexible schedule Training & development Marketing Assistant/Customer Service Representative About Us:A position at British Swim School is more than just a job, it is an opportunity to learn, grow, and make an impact in the lives of your community to ensure “survival of the littlest”.Compensation and Benefits: Pay starts with training at $16/hr, then quickly moves to $18, and after first evaluation, to $20/hr. Possibility of commission and bonuses depending on performance and milestones reached. Birthday off and paid, three-hour shift! Flexible schedules - scheduled around school or other jobs. Job Title: Marketing Assistant/Customer Service Representative Job Description:We are seeking a motivated and customer-service-oriented Marketing Assistant/Customer Service Representative to work part-time and join our team at British Swim School. In this role, you will be responsible for supporting our local marketing efforts and providing excellent customer service to our prospective customers. This position may grow into a full-time position. Key Responsibilities:Assist with the development and implementation of the school's marketing strategies and campaigns.Create social media content with photos, videos and printed materials, and boost and manage the school's social media accounts in FaceBook, Instagram, WhatsApp groups, NextDoor App, and other platforms.Assist with the distribution of marketing materials such as brochures, flyers, and email newsletters.Gather and analyze customer data and feedback to help inform marketing decisions.Foster and grow community relationships with school PTOs, mom's groups, Chamber of Commerce and other related groups and institutions. Participate in local community events and outreach initiatives to promote the swim school. Customer Service:Assist with the registration and enrollment process for swim lessons.Maintain detailed records of prospective customer interactions and follow up as needed.Provide exceptional customer service to ensure a positive experience for all prospective customers.Qualifications:1-2 years of experience in a customer service or marketing role Strong communication and interpersonal skills, with the ability to interact with people of all ages.Proficient in using social media platforms and basic graphic design tools.Excellent organizational and time management skills.If you are a dynamic and detail-oriented individual who thrives in a fast-paced environment, we encourage you to apply for this exciting opportunity at British Swim School. "Here at British Swim School, we are more than just a fun, surface-level swim lesson provider. We strive to make a substantial impact within our communities to combat the tragically high child drowning statistics. We invest in quality team members to teach our lessons with the mindset that we are two schools in one, a survival school first and a learn-to-swim school second. As a result, we can support our mission “to ensure that every person, regardless of age or ability, has the opportunity to become a safe and happy swimmer”. Keywords· Outgoing· Customer Service· Excellent verbal communication skills · Social media technically savvy Flexible work from home options available. Compensation: $16.00 - $22.50 per hour Working at British Swim School is more than just a job; it's a chance to create a lasting impact that could change a child's life. As part of the British Swim School Team, you play a role in your local community, empowering others and sharing your passion. It's a chance to be part of a fun-loving team of dedicated people who are committed to promoting water safety and a lifelong love of the water. While we teach swimming to people of all ages and abilities, most of our students are preschool and elementary-aged kids. Our instructors should like working with this age group and be good at making parents feel comfortable. It's helpful if you have experience with children or in a child-focused job, but it's not required if you can show the right attitude. The job comes with specialized training in our advanced and unique British Swim School approach. We also have exciting opportunities with our Customer Service Team, even if you're not in the pool. These are the people committed to providing the best service in the industry. In these roles, you might talk to parents on the phone or by the pool. Wherever you are, the aim is to make everyone feel like part of the British Swim School Family as we focus on ensuring the “Survival of the Littlest.” Each franchise location is independently owned and operated by a franchisee (franchise owner). Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to British Swim School Corporate.
    $16-22.5 hourly Auto-Apply 60d+ ago
  • Remote Real Estate Professionals - AI Trainer ($100-$100 per hour)

    Mercor

    Remote job in Leesburg, VA

    **Overview**Mercor is partnering with a leading AI lab to understand how today's AI tools can accelerate-and where they fall short in-real estate sales and advisory. We're looking for a **top-tier residential real estate agent** (e. g. , from firms like Sotheby's International Realty, Compass, etc. ) to create real scenarios to evaluate model output. **You're a good fit if you:** - Are currently based in the US. - Have 2+ years of real estate experience at a Tier 1 firm. - Demonstrate excellent communication, analytical, and writing skills, with the ability to convey nuanced client and market dynamics. - Are self-directed, organized, and comfortable working remotely and asynchronously in a dynamic research environment. **More About the Opportunity** - Applications will be reviewed on a rolling basis. - There is up to 40 hours of work available per week. We ask that you commit, at minimum, 15 hours per week. - The work is **fully remote and asynchronous** so it can flexible and subject to your schedule. **Compensation & Contract Terms** - We compensate professionals at $100 an hour. - This engagement will initially last for one week, with the potential to extend longer if necessary.
    $100 hourly 51d ago
  • Senior Manager Service Operations

    Serco 4.2company rating

    Remote job in Herndon, VA

    The Senior Manager, Service Operations oversees Serco North America's frontline end-user support services, including the **Help Desk** , **Field Services** , and **Deployment Services** teams. This role is accountable for operational performance, customer service quality, and compliance with corporate standards within a team of approximately 25 people. The position manages timely issue resolution, SLA achievement, backlog reduction, PC software delivery, and the maintenance of corporate PC assets for employees.This is a Hybrid Remote position which requires the employee to work on-site in the Herndon HQ. **_This position is contingent upon your ability to obtain and maintain a DoD Secret security clearance_** **In this role you will:** + Oversee daily operations of Help Desk, Field Services, and Deployment Services teams. + Lead and mentor supervisors, technical leads, and managers supporting each function. + Ensure consistent execution of ITIL-based service management processes: Incident, Request, Access, Event, Problem, Change, Escalation/Notification, Customer Satisfaction (CSAT). + Drive continuous improvement initiatives to enhance service quality and operational maturity. + Manage a service portfolio processing 3,100-3,700 incidents monthly across distributed teams. + Maintain budget accountability for assets exceeding $1M. + Serve as product owner for evolving support tools and platforms. + Champion Serco's customer service standards and quality policies. + Ensure SLAs are met to current standards. + Collaborate with internal stakeholders to align service delivery with business goals. + Monitor performance metrics and ensure compliance with audit and security expectations. + Prepare and present performance reports, improvement plans, and operational insights to leadership. MEET YOUR RECRUITER! **Qualifications** **To be successful in this role you will have:** + **Ability to obtain and maintain a DoD Secret security clearance** + **Must be a U.S Citizen** + Bachelor's degree in information technology, Business Administration, or related field + Minimum of 8 years of experience in IT service operations, with at least 5 years in a leadership role + Demonstrated experience managing service operations teams such as Help Desk, Field Services, and/or PC Imaging/Deployment teams + Experience managing contact center solutions, including workforce management, call routing, and performance analytics + Strong understanding of ITIL frameworks; ITIL certification preferred + Proven budget management and financial stewardship + Excellent communication, presentation, and interpersonal skills + Familiarity with ServiceNow or similar ITSM platforms + Ability to travel up to 10% **Additional desired experience and skills:** + Strategic thinker with a hands-on approach to operational challenges + Ability to lead cross-functional teams and drive change + Commitment to continuous improvement and customer service excellence + Comfortable working in a fast-paced, multi-channel support environment + Experience with supporting Microsoft 365 (M365) is a plus If you want to join a great team and award-winning company that makes a difference every day, apply now for immediate consideration and discover your place in our world. **Company Overview** Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco's 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters. To review Serco benefits please visit: *********************************************************** .If you require an accommodation with the application process please email: ******************** or call the HR Service Desk at ************, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email. Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice (**************************************** . Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email ********************* . Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. **Pay Transparency** Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance-so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time-off programs that support work-life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements. Salary range: The range for this position can be found at the top of the posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple states, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities. Benefits HIGHLIGHTS - Comprehensible Benefits for Full-time Employees (Part-time members receive a customized package tailored to their role). + Medical, dental, and vision insurance + Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract + 401(k) plan that includes employer matching funds + Tuition reimbursement program + Life insurance and disability coverage + Optional coverages you can buy, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection + Birth, adoption, parental leave benefits + Employee Assistance Plan that includes counseling conditions + Specific benefits are dependent upon the specific contract as well as whether the position is covered by a collective bargaining agreement or the Service Contract Act. To review all Serco benefits please visit: ***************************************** . Serco complies with all applicable state and local leave laws, including providing time off under the Colorado Healthy Families and Workplaces Act for eligible Colorado residents, in alignment with our policies and benefit plans. The application window for this position is for no more than 60 days. We encourage candidates to apply promptly after the posting date, as the position may close earlier if filled or if the application volume exceeds expectations. Please submit applications exclusively through Serco's external (or internal) career site. This is a U.S.-based role. If an applicant has any concerns with job posting compliance, please send an email to: ******************** . Click here to apply now (**************************************************************************************************************************************** **New to Serco?** Join our Talent Community! (*************************************************** **ID** _71860_ **Recruiting Location : Location** _US-VA-Herndon_ **Category** _Information Technology_ **Position Type** _Full-Time_ **Security Clearance** _Other_ **Clearance Details** _Ability to obtain and maintain Secret security clearance_ **Telework** _Yes - May Consider Occasional/Part Time Teleworking for this position_ **Salary Range/Amount** _$141213.00 - $282428.00_
    $141.2k-282.4k yearly Easy Apply 32d ago
  • Agentic AI Automation Business Specialist

    Orbcomm 4.4company rating

    Remote job in Sterling, VA

    Join Us as an Agentic AI Automation Business Specialist Join ORBCOMM as an AI Automation Business Specialist and help revolutionize how we operate across every function. This is a unique cross-functional role where you'll discover automation opportunities throughout the organization, partner with stakeholders to understand their workflows, and drive adoption of intelligent AI solutions that streamline processes and deliver measurable business value. Working at the intersection of technology and business operations, you'll collaborate with teams across ORBCOMM-from engineering and product to operations, customer success, and finance-to identify high-impact automation opportunities. You'll implement solutions using whatever tool is best for the job-code, low-code, or no-code-while focusing on stakeholder engagement, change management, and business outcomes. Why You'll Love Working Here: ORBCOMM is a global leader in industrial IoT, managing over a million assets worldwide across transportation, supply chain, heavy equipment, maritime, and natural resources. We're at the forefront of integrating agentic AI to transform our operations-and we need passionate problem-solvers who can see the bigger picture, understand diverse workflows, and implement intelligent automation. This role offers unparalleled exposure across the entire organization. You'll work directly with stakeholders from every department, gaining deep insight into how a global IoT company operates while building cutting-edge AI solutions that drive real business value With a flexible hybrid work schedule, you can enjoy the best of both worlds-engaging in-person collaboration at our Sterling, VA office, while also benefiting from the autonomy and comfort of remote work. What You'll Do: Workflow Discovery & Analysis:Partner with teams across ORBCOMM to map existing processes, conduct stakeholder interviews,identifyinefficiencies, and uncover high-impact automation opportunities in operations, customer service, engineering, finance, and beyond. Build Business Cases:Quantify potential impact, build ROI models, and prioritize automation opportunities based on business value and feasibility. Design AI Agent Solutions:Propose intelligent automation solutionsleveragingagentic AI-systems that can reason, make decisions, and execute multi-step workflows with minimal human intervention. ImplementSolutions Pragmatically:Build and deploy automation using the right tool for each use case-no-code platforms (Zapier, Make.com) for speed, low-code tools (Power Automate, n8n) for flexibility, or code (Python, APIs) when complexity requires it. Leverage LLMs & GenAI:Deploy ChatGPT, Claude, Microsoft Copilot, and other AI tools to create intelligent assistants, automate communications, extract insights, and enhance decision-making. Drive Adoption & Change Management:Work closely with business stakeholders to ensure solutions meet their needs, train users, gather feedback, and drive adoption across the organization. Collaborate with Technical Teams:Partner with the AI Automation Engineer to translate business requirements into technical specifications and ensure successful implementation of complex solutions. Measure Business Impact:Track performance metrics,demonstrate ROI, and continuously improve automation solutions to maximize business value and user satisfaction. Knowledge Sharing:Document processes, create user guides and training materials, and evangelize best practices for agentic AI and automation across the organization. Who You Are: You're a business-minded problem-solver who excels at understanding how things work and finding better ways to get things done. If you have: Bachelor's degree in Business, Operations, Information Systems, Engineering, or related field (0-2 years of experience) Strong process analysis and workflow design skills Excellent stakeholder management and communication skills-can explain technical concepts to non-technical audiences and translate business needs into requirements Tech-savvy with proven ability to learn and adopt new tools and technologies quickly Experience designing, mapping, or improving workflows (academic projects, internships, or professional experience) Strong analytical skills-ability to break down complex processes and identify optimization opportunities Demonstrated initiative and self-learning capability Detail-oriented with strong organizational and project management skills Passion for automation, efficiency, and continuous improvement Leverage AI-enabled tools and automation to support daily tasks and productivity. Commitment to continuous learning in digital and AI literacy. Then we want to meet you! About Us: At ORBCOMM, we're pioneers in IoT technology, that drives innovation and empowers our clients to make data-driven decisions. Our industry-leading solutions enable customers to boost productivity, streamline operations, and increase their bottom line. With over 30 years of experience and the most comprehensive solution portfolio in the industry, we enable the management of millions of assets worldwide across diverse sectors including transportation, heavy industries, satellite, and maritime. Discover how ORBCOMM is transforming industries and unlocking the potential of data to drive meaningful change by visiting us at **************** Ready to Join Us? We believe that our people are our greatest asset. Your skills and passion can help us achieve remarkable things! If you're seeking a thrilling career opportunity in a vibrant, growth-oriented environment, ORBCOMM is the perfect fit for you. We are committed to building a diverse and inclusive workplace and appreciate all applicants for their interest in joining our team. Only candidates selected for an interview will be contacted. At ORBCOMM, we are also dedicated to ensuring accessibility and are pleased to offer accommodation for individuals with disabilities upon request throughout all aspects of the selection process.
    $88k-125k yearly est. Auto-Apply 2d ago

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