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Purser skills for your resume and career

Updated January 8, 2025

1 min read

Below we've compiled a list of the most critical purser skills. We ranked the top skills for pursers based on the percentage of resumes they appeared on. For example, 31.5% of purser resumes contained safety procedures as a skill. Continue reading to find out what skills a purser needs to be successful in the workplace.

11 purser skills for your resume and career

1. Safety Procedures

Safety procedures are a set of standardized procedures, that ensures minimal to no risk to people, resources, and the work environment. A company follows the step-by-step safety procedures as it they not only keep the customers and the employees safe, but also help in avoiding legal claims.

Here's how pursers use safety procedures:

Ensured that safety procedures, precautions, policies, and practices were optimized on all assigned flights.
Welcomed passengers and explained flight safety procedures.

2. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how pursers use customer service:

Provided customer service and resolved needs for all our customers.
Attended yearly and assisted in the implementation of company initiatives Received several awards for customer service

3. Front Desk

Here's how pursers use front desk:

Oversee the Purser's Desk - duties include front desk reception, telephone receptionist and clerical duties
Developed and implemented training program for front desk Purser Staff.

4. Crew Payroll

Here's how pursers use crew payroll:

Prepared and documented the complete Payroll process in a training manual which was given to new crew payroll trainees.

5. Guest Service

Here's how pursers use guest service:

Promoted friendly professional detail oriented supervision of guest services, casino, accounting, and shore side embarkation procedures and staff.
Manage daily operations of live-aboard dive vessel Handle guest services and complete passenger/crew manifest and related paperwork

6. Boutique

Here's how pursers use boutique:

Devised and implemented specific solutions for sea cloud boutique shop, inventories order, supplies and maintained the crew clothing locker.

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7. FAA

FAA (Federal Aviation Administration) is an aviation regulatory body in the USA.

Here's how pursers use faa:

Monitored and ensured compliance of all Legal and Safety Regulations were met as required by the FAA and United Airlines.
Conduct initial operating training on board the aircraft as specified in the FAA approves Flight Attendant Training Program.

8. Travel Arrangements

Here's how pursers use travel arrangements:

Facilitated all travel arrangements for emergency crew and passenger transfers.

9. International Flights

Here's how pursers use international flights:

Ensured all sales paperwork and international flight paperwork completed.
Exceeded service expectations for domestic and international flights.

10. POS

POS is an abbreviation of "Point of Sale" which is the time and place where a customer completes a transaction. It can either be a physical shop that consists of POS terminals or a virtual shop. A POS system helps simplify the retail functions and track important sales data.

Here's how pursers use pos:

Work with Microsoft Office, MXP and POS and PMS systems as needed.

11. Emergency Situations

Here's how pursers use emergency situations:

Responded calmly in emergency situations.
Assisted passengers with safety equipment and procedures in emergency situations, as needed Serves food/beverages during flight.

What skills help Pursers find jobs?

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List of purser skills to add to your resume

The most important skills for a purser resume and required skills for a purser to have include:

Safety Procedures
Customer Service
Front Desk
Crew Payroll

Guest Service
Boutique
FAA
Travel Arrangements

International Flights
POS
Emergency Situations

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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