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Pyramid Hotel Group jobs in Bellevue, WA - 54 jobs

  • Housekeeper - Room Attendant

    Highgate Hotels 4.5company rating

    Bellevue, WA job

    Driven by an innovative, entrepreneurial spirit, InnVentures has a culture of building teams that produce winning results. We operate over 75 hotels in 20+ states for some of the Nation's largest REIT's and private real estate owners, in addition to a large portfolio of individual and family-owned hotels. Throughout our 40-year history we have established proven methods of management, development, and revenue maximization resulting in a trusted acumen for operating major hotel brands. Location Hilton Garden Inn Seattle Bellevue Downtown, WA Overview Some of our guests love being on the road but many travelers miss the comforts of home. The goal of our Housekeeping team is to make our hotel feel like just that, a home! As a Housekeeper, your contribution helps ensure our guests have a comfortable, productive and memorable stay. We offer eligible employees a number of benefits to enhance their health and well-being: Group insurance, including medical, dental, vision and company-paid life insurance Paid time off Company-matched 401(k) plan Voluntary benefits including short term disability, long term disability, accident, life, critical illness and Flexible Spending Account Life enrichment benefits including hotel benefits, employee assistance program, leadership development program and more! Get paid daily Responsibilities Wipe all surfaces, dust and vacuum each guest room adhering to our brand standards. Change linens, make beds and restock all guest room supplies. Clean bathrooms, remove trash and carry out green practices as trained by the hotel. Greet and assist guests that you encounter during your shift with a friendly smile. Clean multiple rooms each day. Support our maintenance team by reporting any broken, defective or missing items. Support the goals of the hotel through teamwork and collaboration with all departments. Qualifications Previous cleaning, janitorial or customer service experience is a plus, but not required. To be successful in this role, you need basic verbal and written communication skills. This job requires continuous movement, regularly bending, lifting, pushing, pulling, carrying, and moving up to 25 pounds. You must also be able to stand and walk for an entire shift and perform repetitive motions. Applicants must be available to work weekends and holidays.
    $35k-42k yearly est. Auto-Apply 6d ago
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  • Senior Regional Vice President Operations

    Highgate Hotels 4.5company rating

    Kent, WA job

    Driven by an innovative, entrepreneurial spirit, InnVentures has a culture of building teams that produce winning results. We operate over 75 hotels in 20+ states for some of the Nation's largest REIT's and private real estate owners, in addition to a large portfolio of individual and family-owned hotels. Throughout our 40-year history we have established proven methods of management, development, and revenue maximization resulting in a trusted acumen for operating major hotel brands. Overview The Senior Regional Vice President of Operations provides strategic leadership and operational oversight for a portfolio of InnVentures owned and managed hotels across multiple markets. This executive-level leader is responsible for ensuring that all properties operate to the highest standards of service, profitability, and brand integrity, while aligning operational decisions with the overall strategic goals of the organization. The Senior RVP will oversee multiple Vice Presidents of Operations and directly support select hotel portfolios, driving excellence through mentorship, accountability, and collaboration. This individual must bring a strong background in multi-brand, multi-owner environments and possess expertise in asset management, financial performance, and owner relations. A forward-thinking, results-driven leader, the Senior RVP will play a critical role in advancing InnVentures' culture, growth, and long-term success. Responsibilities Mentors VPO's and General Managers to ensure successful operation of their hotels; sets short-term and long-range goals in tandem with the Executive Team and GMs to aid and achieve each property's defined performance metrics. Ensures responsible financial management of assigned hotels at all times. In partnership with the leadership team, develop annual budgets to accurately forecast financial performance and deliver results in accordance with those budgets. Drives guest satisfaction by maintaining product and service quality standards; conducts periodic property inspections, ensures completion of Brand and Company training programs, and initiates corrective action as necessary. Works closely with owners to build relationships and ensure effective, proactive communication with ownership representatives at all times. Oversees implementation of sales, revenue management, and marketing programs in order to achieve and exceed established RevPAR goals. Ensures that all assigned assets are properly maintained and protected and that life safety programs and practices are being enforced. Critically analyzes all metrics (including but not limited to financial reports, GSS, STR, Quality Assurance Inspections, Financial Audits, Associate Opinion Surveys, Employee Turnover), assessing actual performance to defined benchmarks, identifying variances, and initiating corrective action. Oversees a small portfolio of hotels directly, ensuring consistent operational and financial excellence. Leads and supports 2-3 Vice Presidents of Operations (VPOs) based on region, providing strategic direction and performance oversight. Qualifications Bachelor's degree in a related field from an accredited university/college plus at least eight (8) years of related experience. Experience working with both branded and independent hotels and resorts is preferable. Multi-property experience required. Experience in Asset Management, multi-owner, and multi-brand environments required. Excellent leadership skills with a proven ability to inspire and develop high-performing teams. Strong P&L experience. Must be an excellent communicator. Able to identify market trends and adjust business strategy accordingly. Ability and willingness to travel regularly.
    $164k-278k yearly est. Auto-Apply 60d+ ago
  • Warwick Seattle Hotel Security Immediately Hiring!

    Warwick Hotel 4.0company rating

    Seattle, WA job

    Job DescriptionAbout the Warwick Hotel The Warwick Hotel is a historic, full-service hotel known for timeless elegance, personalized service, and a strong commitment to guest safety, dignity, and inclusion. As a landmark property, we welcome a diverse range of guests and employees and are committed to full compliance with all safety, accessibility, and ADA regulations. Position Summary The Security Officer is responsible for maintaining a safe, secure, and welcoming environment for guests, associates, and visitors while preserving the historic character of the Warwick Hotel. This role requires professionalism, sound judgment, and a service-oriented approach, including the appropriate handling and documentation of ADA-related concerns and complaints. Essential Duties and ResponsibilitiesSafety & Security Patrol hotel interior and exterior areas to ensure the safety of guests, staff, and property Monitor security cameras, alarms, and access points Respond promptly to incidents such as disturbances, medical emergencies, theft, or suspicious activity Complete accurate and timely incident and shift reports Coordinate with local law enforcement and emergency services when necessary Guest Service & Professional Conduct Provide courteous, calm, and respectful assistance to guests and associates De-escalate conflicts professionally while maintaining hotel standards Act as an ambassador of the Warwick Hotel, reflecting professionalism and discretion at all times ADA Compliance & Complaint Handling Respond promptly and respectfully to ADA-related concerns or complaints from guests or employees Ensure accessibility routes, entrances, elevators, and public areas remain unobstructed Assist guests with disabilities as needed while respecting independence and dignity Document ADA-related incidents or complaints thoroughly and escalate to management immediately Maintain familiarity with ADA requirements applicable to hotel operations Historic Property Awareness Protect historic features of the property while performing security duties Ensure safety procedures align with preservation standards Monitor public spaces and events with sensitivity to the hotel's historic nature Additional Responsibilities Assist with crowd control during events or high-occupancy periods Enforce hotel policies consistently and fairly Support emergency evacuation procedures and drills Perform other duties as assigned by management Qualifications High school diploma or equivalent required Prior hotel, hospitality, or security experience preferred Knowledge of ADA requirements and guest accessibility best practices strongly preferred Strong communication and interpersonal skills Ability to remain calm and professional in high-pressure situations Basic computer skills for report writing Physical Requirements Ability to stand and walk for extended periods Ability to climb stairs and respond quickly to emergencies Ability to lift up to 30 pounds with or without reasonable accommodation Work Environment Historic hotel setting Indoor and outdoor patrols Evening, overnight, weekend, and holiday shifts may be required Equal Opportunity & ADA Statement The Warwick Hotel is an equal opportunity employer and is committed to providing reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and applicable state and local laws. Compensation: $21.30 to 23.00 DOE Benefits: Medical, Dental & Vision 24 Hours PTO for F/T Employees Sick Time 1 hour for every 40 hours worked max of 56 hours Paid Vacation 1st year 5 days, 2nd-4th years ten days, 5 to 9 years 15 days, ten years plus 20 days Paid Holidays (8) Hotel Discounts
    $21.3-23 hourly 17d ago
  • Warwick Hotel Restaurant Servers AM/PM

    Warwick Hotel 4.0company rating

    Seattle, WA job

    Margaux Restaurant at the Warwick Seattle is seeking a professional and personable Server to join our Food & Beverage team. The ideal candidate will provide attentive, knowledgeable service in a fast-paced restaurant environment while maintaining the warmth and hospitality that defines the Margaux dining experience. This position is primarily for AM shifts (breakfast and lunch service), with availability for occasional PM shifts as business needs require. Key Responsibilities Greet and seat guests promptly and courteously. Take food and beverage orders accurately and enter them into the POS system. Deliver food and beverages efficiently while ensuring presentation standards are met. Maintain up-to-date knowledge of menu items, daily specials, and wine pairings. Check back with guests to ensure satisfaction and promptly address any issues. Clear, clean, and reset tables according to restaurant standards. Follow all food safety and sanitation procedures. Assist with opening and closing duties, side work, and restocking as needed. Collaborate effectively with team members, bartenders, and kitchen staff. Provide excellent guest service consistent with the Warwick Hotel brand standards. Qualifications Prior serving experience in a full-service or hotel restaurant preferred. Current Washington State Food Handler's Permit and MAST (Liquor) permit required. Professional appearance and positive attitude required. Strong communication and guest service skills. Ability to multitask and remain calm under pressure. Reliable attendance and flexibility to work mornings, weekends, and occasional evenings. Physical Requirements Must be able to stand and walk for extended periods (up to 8 hours). Frequent lifting and carrying of trays, dishes, and supplies (up to 25 lbs). Frequent bending, reaching, and stooping. Ability to move quickly and safely in a busy restaurant environment. Compensation and Benefits Pay Range: $ 19.00 -20.76 per hour plus tips . Benefits: Eligible employees may receive medical, dental, and vision insurance, paid sick leave, hotel and dining discounts, and other Warwick Hotels & Resorts employee perks. Pay is based on experience and qualifications in accordance with Seattle's Wage Transparency Ordinance .
    $19-20.8 hourly Auto-Apply 15d ago
  • Operations Intern- Select Service Summer 2026

    Highgate Hotels 4.5company rating

    Bothell, WA job

    Compensation Type Hourly Highgate Hotels Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. **************** Location Residence Inn Bothell 11920 NE 195th St.Bothell, WA 98011 Overview Come join Highgate for the summer in one of our dynamic internships! Our interns have the opportunity to work in multiple departments and rotate among multiple hotels. You will learn about the hospitality industry while working in a fun and fast - paced environment. Submit your resume today for consideration! Specific hotel placement will be discussed upon submission of an internship offer. Responsibilities Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous and service oriented manner. Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. Must be able to multitask and prioritize departmental functions to meet deadlines. Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. Attend all hotel required meetings and trainings. Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag. Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives. Must be able to cross-train in other hotel related areas. Must be able to maintain confidentiality of information. Must be able to show initiative, including anticipating guest or operational needs. Perform other duties as requested by management. Maintain a friendly and warm demeanor at all times. Qualifications We are looking for individuals who possess a high level of attention to detail and a strong work ethic. This role has direct involvement with both management and employees and strong communication skills are required. Applicants must also have the ability to multi-task in a fast-paced environment, have the confidence to provide feedback to management and have strong follow through. This position requires an applicant with a flexible schedule and the ability to work all shifts, weekends and holidays.
    $33k-40k yearly est. Auto-Apply 60d+ ago
  • Laundry Attendant

    Highgate Hotels 4.5company rating

    Lynnwood, WA job

    Driven by an innovative, entrepreneurial spirit, InnVentures has a culture of building teams that produce winning results. We operate over 75 hotels in 20+ states for some of the Nation's largest REIT's and private real estate owners, in addition to a large portfolio of individual and family-owned hotels. Throughout our 40-year history we have established proven methods of management, development, and revenue maximization resulting in a trusted acumen for operating major hotel brands. Location Homewood Suites Seattle Lynnwood, WA Overview Some of our guests love being on the road but many travelers miss the comforts of home. The goal of our Housekeeping team is to make our hotel feel like just that, a home! As a Laundry Attendant, your attention to detail ensures our guests have a comfortable, productive and memorable stay. We offer eligible employees a number of benefits to enhance their health and well-being: Group insurance, including medical, dental, vision and company-paid life insurance Paid time off Company-matched 401(k) plan Voluntary benefits including short term disability, long term disability, accident, life, critical illness and Flexible Spending Account Life enrichment benefits including hotel benefits, employee assistance program, leadership development program and more! Get paid daily Responsibilities Collect, wash, dry and fold all hotel linen and towels, maintaining an adequate supply of necessary items to perform daily work. Greet and assist guests that you encounter during your shift with a friendly smile. Receive and put away deliveries while maintaining organization and cleanliness of storage areas. Assist with cleaning, stripping or inspecting guest rooms as needed. Support our maintenance team by reporting any broken, defective or missing items. Support the goals of the hotel through teamwork and collaboration with all departments. Qualifications Previous customer service, cleaning or janitorial experience is a plus, but not required. To be successful in this role, you need basic verbal and written communication skills. This job requires continuous movement, regularly bending, lifting, pushing, pulling, carrying, and moving up to 25 pounds. You must also be able to stand and walk for an entire shift. Applicants must be available to work weekends and holidays.
    $33k-39k yearly est. Auto-Apply 14d ago
  • Maintenance Worker

    Highgate Hotels 4.5company rating

    Kent, WA job

    Driven by an innovative, entrepreneurial spirit, InnVentures has a culture of building teams that produce winning results. We operate over 75 hotels in 20+ states for some of the Nation's largest REIT's and private real estate owners, in addition to a large portfolio of individual and family-owned hotels. Throughout our 40-year history we have established proven methods of management, development, and revenue maximization resulting in a trusted acumen for operating major hotel brands. Location TownePlace Suites Seattle Southcenter, WA Overview When our guests arrive, we want everything to be in excellent condition. The goal of our Maintenance team is to help our guests feel safe and cared for! As a Maintenance Assistant, your attention to detail and hands on work ensures that our guests have a comfortable and problem-free stay. We offer eligible employees a number of benefits to enhance their health and well-being: Group insurance, including medical, dental, vision and company-paid life insurance Paid time off Company-matched 401(k) plan Voluntary benefits including short term disability, long term disability, accident, life, critical illness and Flexible Spending Account Life enrichment benefits including hotel benefits, employee assistance program, leadership development program and more! Get paid daily Hourly Wage Range $20.25-$23.75 Responsibilities Perform basic repairs and preventative maintenance on PTAC/HVAC equipment, furniture/cabinetry, appliances, light fixtures and plumbing. Perform interior and exterior painting, landscaping and parking lot repairs. Troubleshoot various technical devices such as key card systems, internet equipment, television equipment, etc. Execute routine safety inspections and report/repair issues with equipment or systems. Respond to all guest requests with a sense of urgency and service frame of mind. Support the goals of the hotel through teamwork and collaboration with all departments. Use Transcendent system to record and track work orders and preventative maintenance completion Qualifications Previous maintenance experience in a hotel or property management setting is preferred. To be successful in this role, you need basic verbal and written communication skills. This job requires continuous movement, regularly bending, lifting, carrying, and moving up to 50 pounds. You must also be able to stand and walk for an entire shift. Previous technical training or job experience is a plus. Applicants must be available to work weekends and holidays.
    $20.3-23.8 hourly Auto-Apply 58d ago
  • Front Desk Supervisor

    Highgate Hotels 4.5company rating

    Everett, WA job

    Driven by an innovative, entrepreneurial spirit, InnVentures has a culture of building teams that produce winning results. We operate over 75 hotels in 20+ states for some of the Nation's largest REIT's and private real estate owners, in addition to a large portfolio of individual and family-owned hotels. Throughout our 40-year history we have established proven methods of management, development, and revenue maximization resulting in a trusted acumen for operating major hotel brands. Location Courtyard Seattle North Everett, WA Overview Apply your outgoing personality and ability to connect with others to create memorable guest experiences! As a Front Desk Supervisor, you will be the first impression for our guests upon arrival and throughout their stay you will lead by example and champion the front desk staff to build lasting impressions and guest loyalty. We offer eligible employees a number of benefits to enhance their health and well-being: Group insurance, including medical, dental, vision and company-paid life insurance Paid time off Company-matched 401(k) plan Voluntary benefits including short term disability, long term disability, accident, life, critical illness and Flexible Spending Account Life enrichment benefits including hotel benefits, employee assistance program, leadership development program and more! Get paid daily Responsibilities Assist with training, coaching and scheduling for the front office team. Ensure all guests are served promptly and courteously during all shifts. Apply problem solving skills to resolve guest issues to their satisfaction. Handle continuous requests in a fast paced environment by coordinating with other departments to ensure all guest requests are met. Ensure all front desk checklists and programs are followed and review daily work to confirm it is error-free. Follow proper cash handling procedures and be able to post and reconcile charges applied to guest receipts. Support the goals of the hotel through teamwork and collaboration with all departments. Qualifications Previous customer service experience in a fast-paced, guest-facing environment is ideal, as well as cash handling experience. To be successful in this role, you need strong verbal and written communication skills. You must be able to read, write, type and use basic technology. This job requires you to stand for an entire shift and you also must be able to lift at least 25 pounds. Applicants must be available to work evenings, weekends and holidays.
    $41k-50k yearly est. Auto-Apply 11d ago
  • Warwick Hotel Seattle - Restaurant Manager

    Warwick Hotel 4.0company rating

    Seattle, WA job

    The Warwick Seattle is a landmark downtown hotel with a long-standing reputation for warm hospitality, personalized service, and international charm. Part of the Warwick Hotels collection, the hotel blends classic elegance with modern comfort and serves both business and leisure travelers from around the world. Margaux Restaurant, located within the Warwick Seattle, offers guests a welcoming dining experience rooted in quality cuisine and attentive service. As an integral part of the hotel's food and beverage program, Margaux plays a key role in guest satisfaction, daily operations, and the overall hotel experience. The Warwick Hotel is a hidden gem right in the heart of downtown Seattle. We are seeking a Restaurant & Bar Manager with a strong passion for guest service. Micros and Small Banquet knowledge is helpful. Job Summary Margaux Restaurant is seeking an experienced, service-driven Restaurant Manager with a strong background in hotel food and beverage operations . This role is responsible for overseeing daily restaurant operations, leading a hospitality-focused team, and delivering exceptional guest experiences aligned with hotel service standards. Essential Job Functions Oversee daily restaurant operations, including breakfast, lunch, dinner, and special events Lead, train, coach, schedule, and supervise restaurant staff Maintain high standards of guest service aligned with hotel and brand expectations Collaborate with hotel leadership, culinary teams, front desk, and banquets Ensure compliance with food safety, sanitation, liquor laws, and hotel policies Monitor labor costs, inventory, ordering, and food & beverage controls Handle guest feedback and resolve concerns promptly and professionally Assist with hiring, onboarding, performance management, and corrective action Support revenue goals through upselling, service improvements, and guest engagement Ensure accurate cash handling, financial controls, and end-of-shift reconciliation Utilize MICROS POS for order entry, reporting, voids, comps, discounts, and sales analysis Review MICROS reports related to sales performance, labor, and revenue Train and support staff in proper MICROS usage and service procedures Required Qualifications Minimum of 2-3 years of restaurant management experience Hotel food and beverage experience strongly preferred Proven leadership, coaching, and team-development skills Strong guest-service mindset within a hotel environment Experience with POS systems; MICROS experience helpful Ability to work flexible schedules, including evenings, weekends, and holidays Knowledge of labor management, inventory control, and cash handling Washington State Food Worker Card and MAST permit (or ability to obtain) Physical Requirements (ADA-Compliant) Ability to stand and walk for extended periods throughout the restaurant and hotel service areas Ability to lift, carry, push, or pull items weighing up to approximately 30 pounds , with or without reasonable accommodation Ability to bend, reach, twist, and move throughout front-of-house and back-of-house areas Ability to operate restaurant equipment and POS systems, including MICROS terminals Ability to communicate effectively with guests, staff, and hotel leadership The employer is committed to providing reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of this position. Work Environment Fast-paced hotel restaurant environment Moderate to high noise levels during peak service periods Indoor setting with frequent guest interaction Equal Employment Opportunity Statement Margaux Restaurant and the Warwick Seattle are equal opportunity employers. We value diversity and inclusion and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status. Qualified applicants with disabilities are encouraged to apply. Compensation: $80,000-$90,000 annually DOE Benefits: Medical, Dental & Vision PTO for F/T Employees Sick Time 1 hour for every 40 hours worked max of 56 hours Paid Vacation Paid Holidays (8) Hotel Discounts
    $80k-90k yearly Auto-Apply 17d ago
  • Operations Supervisor

    Highgate Hotels 4.5company rating

    Renton, WA job

    Driven by an innovative, entrepreneurial spirit, InnVentures has a culture of building teams that produce winning results. We operate over 75 hotels in 20+ states for some of the Nation's largest REIT's and private real estate owners, in addition to a large portfolio of individual and family-owned hotels. Throughout our 40-year history we have established proven methods of management, development, and revenue maximization resulting in a trusted acumen for operating major hotel brands. Location Residence Inn Seattle South Renton Overview Apply your passion for people to create memorable guest experiences! As an Operations Supervisor responsible for multiple departments, you will play an important role in supporting our culture of building exceptional teams. Your ability to manage several employees in multiple departments through hands on leadership will provide an environment where both our employees and our guests can thrive. We offer eligible employees a number of benefits to enhance their health and well-being: Group insurance, including medical, dental, vision and company-paid life insurance Paid time off Company-matched 401(k) plan Voluntary benefits including short term disability, long term disability, accident, life, critical illness and Flexible Spending Account Life enrichment benefits including hotel benefits, employee assistance program, leadership development program and more! Get paid daily Responsibilities Hire, train, coach, schedule and mentor employees in multiple departments. Support employees and fill in as needed in all areas to ensure guests are receiving attentive and efficient service. Proactively engage in conversation with guests, seeking feedback about their stay. Apply problem solving skills to resolve guest and employee issues to their satisfaction. Inspect work performed to ensure quality is top notch and consistent with brand standards. Ensure safe working practices and procedures are followed by all employees while maintaining department productivity requirements. Oversee inventory, ordering and receiving of all supplies for your departments. Monitor departmental expenses including invoices for goods and services, as well as labor costs associated with department productivity and overtime. Maintain daily cash control and financial reporting, along with key control procedures. Handle continuous requests in a fast paced environment by coordinating with other departments to ensure all guest requests are met. Support the goals of the hotel through teamwork and collaboration with all departments. Qualifications At least 3 years of progressive experience in a hotel or related field. Previous supervisory responsibilities. Must be proficient in Windows, Company approved spreadsheets and word processing. Long hours sometimes required. Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. Must be able to multitask and prioritize departmental functions to meet deadlines. Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. Maintain high standards of personal appearance and grooming, which include wearing nametags. Comply with InnVentures Hotel Standards and regulations to encourage safe and efficient hotel operations. Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives. Must be able to maintain confidentiality of information. Perform other duties as requested by manager
    $44k-72k yearly est. Auto-Apply 48d ago
  • Housekeeping Supervisor

    Highgate Hotels 4.5company rating

    Seattle, WA job

    Driven by an innovative, entrepreneurial spirit, InnVentures has a culture of building teams that produce winning results. We operate over 75 hotels in 20+ states for some of the Nation's largest REIT's and private real estate owners, in addition to a large portfolio of individual and family-owned hotels. Throughout our 40-year history we have established proven methods of management, development, and revenue maximization resulting in a trusted acumen for operating major hotel brands. Overview Some of our guests love being on the road but many travelers miss the comforts of home. The goal of our Housekeeping team is to make our hotel feel like just that, a home! As a Housekeeping Supervisor your ability to thrive in a fast paced environment and lead by example will help the department run smoothly to ensure that our guests have a comfortable and memorable stay. We offer eligible employees a number of benefits to enhance their health and well-being: Group insurance, including medical, dental, vision and company-paid life insurance Paid time off Company-matched 401(k) plan Voluntary benefits including short term disability, long term disability, accident, life, critical illness and Flexible Spending Account Life enrichment benefits including hotel benefits, employee assistance program, leadership development program and more! Get paid daily Responsibilities Open and/or close the department each day, reporting room status to the front desk. Train, supervise, motivate and recognize the housekeeping staff. Assist with laundry operations, inventory, ordering, lost & found and scheduling. Inspect and/or clean multiple rooms each day. Greet and assist guests with a friendly smile. Support our maintenance team by reporting any broken, defective or missing items. Support the goals of the hotel through teamwork and collaboration with all departments. Qualifications Previous housekeeping experience in hospitality, property management or healthcare is preferred. To be successful in this role, you need strong verbal and written communication skills. This job requires continuous movement, regularly bending, lifting, pushing, pulling, carrying, and moving up to 25 pounds. You must also be able to stand and walk for an entire shift and perform repetitive motions. Applicants must be available to work weekends and holidays.
    $38k-48k yearly est. Auto-Apply 20d ago
  • Bartender

    Highgate Hotels 4.5company rating

    Bellevue, WA job

    Driven by an innovative, entrepreneurial spirit, InnVentures has a culture of building teams that produce winning results. We operate over 75 hotels in 20+ states for some of the Nation's largest REIT's and private real estate owners, in addition to a large portfolio of individual and family-owned hotels. Throughout our 40-year history we have established proven methods of management, development, and revenue maximization resulting in a trusted acumen for operating major hotel brands. Location Hilton Garden Inn Seattle Bellevue Downtown, WA Overview Apply your passion for mixology and your attentive personality to create memorable guest experiences! As a Bartender, your role is to ensure our guests enjoy a quality food and beverage experience that will allow them to lift their glass and cheers to a successful stay. Your ability to operate in a fast paced environment while engaging in meaningful conversation with our guests will support our mission of building guest loyalty. We offer eligible employees a number of benefits to enhance their health and well-being: Group insurance, including medical, dental, vision and company-paid life insurance Paid time off Company-matched 401(k) plan Voluntary benefits including short term disability, long term disability, accident, life, critical illness and Flexible Spending Account Life enrichment benefits including hotel benefits, employee assistance program, leadership development program and more! Get paid daily Responsibilities Serve guests in the bar, restaurant and room service attentively and efficiently. Mix ingredients to prepare cocktails and other drinks. Serve wine, beer and non-alcoholic beverages. Serve food prepared in the restaurant as needed. Offer both flexibility and creativity to meet guest requests. Complete guest orders and accurately collect payments. Clean and wash bar ware, utensils and bar area. Restock and prep bar items as needed. Assist with quality, cleanliness and organization of the bar, restaurant and kitchen. Assist with inventory, ordering and receiving of all food and beverage items. Support the goals of the hotel through teamwork and collaboration with all departments. Qualifications Previous food and beverage and/or serving experience is required. Some locations may require bartending experience specifically. To be successful in this role, you need strong verbal and written communication skills. You must be able to read, write, type and use basic technology. This job requires you to stand and move around for an entire shift and you also must be able to lift at least 25 pounds. You must be able to obtain a Food Handler's Permit and Alcohol Server's Permit. Applicants must be available to work evenings, weekends and holidays.
    $30k-41k yearly est. Auto-Apply 46d ago
  • Task Force Chief of Maintenance

    Highgate Hotels 4.5company rating

    Kent, WA job

    Driven by an innovative, entrepreneurial spirit, InnVentures has a culture of building teams that produce winning results. We operate over 75 hotels in 20+ states for some of the Nation's largest REIT's and private real estate owners, in addition to a large portfolio of individual and family-owned hotels. Throughout our 40-year history we have established proven methods of management, development, and revenue maximization resulting in a trusted acumen for operating major hotel brands. Overview Apply your passion for people to create memorable guest experiences! As a Task Force Chief of Maintenance your attention to detail and ability to lead by example ensures that our guests have a comfortable and problem-free stay. Your ability to manage several employees in multiple departments through hands on leadership will provide an environment where both our employees and our guests can thrive. This position will involve traveling 80% of the time. We offer eligible employees a number of benefits to enhance their health and well-being: Group insurance, including medical, dental, vision and company-paid life insurance Paid time off Company-matched 401(k) plan Voluntary benefits including short term disability, long term disability, accident, life, critical illness and Flexible Spending Account Life enrichment benefits including hotel benefits, employee assistance program, leadership development program and more! Get paid daily Responsibilities Hire, train, supervise, motivate, counsel and recognize the maintenance staff. Oversee daily operations, sustainability programs, inventory, ordering, and scheduling all within a set department budget. Perform basic repairs and preventative maintenance in all areas of the hotel and inspect work completed by others to ensure quality and standards are met. Troubleshoot various technical devices such as key card systems, internet equipment, television equipment, etc. Oversee safety programs and key control throughout the hotel. Greet and assist guests with all requests. Proactively garner relationships with long term and repeat guests to develop loyalty and maintain a high level of satisfaction. Support the goals of the hotel through teamwork and collaboration with all departments. Qualifications At least 3 years of progressive experience in a hotel or related field. Previous maintenance and supervisory experience in a hotel or property management setting is required. Previous supervisory responsibilities. Must be proficient in Windows, Company approved spreadsheets and word processing. Long hours sometimes required. Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. Must be able to multitask and prioritize departmental functions to meet deadlines. Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. Maintain high standards of personal appearance and grooming, which include wearing nametags. Comply with InnVentures Hotel Standards and regulations to encourage safe and efficient hotel operations. Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives. Must be able to maintain confidentiality of information. Must be able to travel up to 80% of the time. Perform other duties as requested by manager Salary Range: $65,000-$75,000/year
    $65k-75k yearly Auto-Apply 21d ago
  • Night Auditor

    Highgate Hotels 4.5company rating

    Everett, WA job

    Driven by an innovative, entrepreneurial spirit, InnVentures has a culture of building teams that produce winning results. We operate over 75 hotels in 20+ states for some of the Nation's largest REIT's and private real estate owners, in addition to a large portfolio of individual and family-owned hotels. Throughout our 40-year history we have established proven methods of management, development, and revenue maximization resulting in a trusted acumen for operating major hotel brands. Location Courtyard Seattle North Everett, WA Overview Use your attention to detail and desire for routine to create memorable guest experiences! As a Night Auditor, you will work overnight (graveyard) hours to supervise the hotel and perform tasks to certify that all daily transactions are reconciled. Your contributions as a Night Auditor are essential to provide our guests a comfortable stay. We offer eligible employees a number of benefits to enhance their health and well-being: Group insurance, including medical, dental, vision and company-paid life insurance Paid time off Company-matched 401(k) plan Voluntary benefits including short term disability, long term disability, accident, life, critical illness and Flexible Spending Account Life enrichment benefits including hotel benefits, employee assistance program, leadership development program and more! Get paid daily Responsibilities Review daily transactions and checklists for completion and accuracy. Ensure all guests are served promptly and courteously. Apply problem solving skills to resolve guest issues to their satisfaction. Follow proper cash handling procedures and be able to post and reconcile charges applied to guest receipts. Ensure emergency notification procedures are followed in the event of issues taking place overnight. Communicate effectively between all shifts and departments. Qualifications Previous customer service experience with proven ability to thrive working the overnight shift is ideal. To be successful in this role, you need strong verbal and written communication skills. You must be able to read, write, type and use basic technology. This job requires you to stand for an entire shift and you also must be able to lift at least 25 pounds. Applicants must be available to work weekends and holidays.
    $36k-42k yearly est. Auto-Apply 60d+ ago
  • Area Director of Sales

    Highgate Hotels 4.5company rating

    Kirkland, WA job

    Driven by an innovative, entrepreneurial spirit, InnVentures has a culture of building teams that produce winning results. We operate over 75 hotels in 20+ states for some of the Nation's largest REIT's and private real estate owners, in addition to a large portfolio of individual and family-owned hotels. Throughout our 40-year history we have established proven methods of management, development, and revenue maximization resulting in a trusted acumen for operating major hotel brands. Location Courtyard Seattle Kirkland, WA Overview Apply your competitive spirit and ability to influence others to solidify great partnerships! As an Area Director of Sales overseeing the sales efforts for Courtyard Kirkland and Springhill Suites Issaquah, you will motivate your team and lead by example to uncover and close new business for multiple properties in the same market. Your ability to connect with people in a meaningful way and your endless drive for meeting goals will both contribute to increased market share and positive financial results for each hotel. We offer eligible employees a number of benefits to enhance their health and well-being: Group insurance, including medical, dental, vision and company-paid life insurance Paid time off Company-matched 401(k) plan Voluntary benefits including short term disability, long term disability, accident, life, critical illness and Flexible Spending Account Life enrichment benefits including hotel benefits, employee assistance program, leadership development program and more! Get paid daily Responsibilities Hire, train, coach, and mentor all members of the sales team. Solicit, negotiate and book new business through proactive direct sales efforts. Build on existing relationships to maintain and grow our current customer and account base. Capture your client's vision and effectively convey their needs and requests within the hotels. Respond to all client inquiries, requests and concerns in a timely and professional manner. Develop rapport with key industry players in the community, including the local Convention & Visitor's Bureau. Meet or exceed weekly sales call goals to maintain your sales pipeline and monitor sales activity of the team to ensure they are focusing on the right business opportunities. Plan for success by participating in weekly sales meetings, recording and acting on future traces for accounts, customers and events, writing action plans and by preparing the annual marketing plans. Assist with financial reporting and other information as requested by management and/or owners. Support the goals of the hotel through teamwork and collaboration with all departments. Qualifications Bachelor's degree in Hotel Management, Business or Marketing preferred. At least a minimum of 5 years' experience as a DOSM/sales leader, with prior hotel sales experience. Area/Regional sales oversight of multi-hotels preferred. Experience dealing with/communicating with ownership groups and asset management. Proficient in managing/using sales automation (i.e. DELPHI or alternative) & PMS systems. Experience working collaboratively with revenue management & operation teams. Well-rounded knowledge of all market segments and channel distribution sources, as well as ability to develop a strategic plan for each. Excellent communication and presentation skills. Strong interpersonal skills and ability to work in a team environment. Ability to direct, lead, train, motivate & drive a direct sales team; and develop a cooperative & competitive team spirit & winning attitude. Must be proficient in MS Office including Word, Excel, and Power Point. Must be able to multitask and prioritize departmental functions to meet deadlines.
    $63k-88k yearly est. Auto-Apply 15d ago
  • Director of Engineering & Maintenance

    Highgate Hotels 4.5company rating

    Seattle, WA job

    Compensation Type Yearly Highgate Hotels Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. **************** Location Located on the seam of Belltown and the retail core, the 97-room Kimpton Palladian Hotel is within walking distance of landmarks like Pike Place Market, the waterfront, and Seattle's best new restaurants, live music venues, cafés, and boutiques. When you're not exploring, your home base is a 1910 landmark reinvented in a masculine-chic style with luxe amenities, edgy design elements, and contemporary furnishings that reflect Belltown's hip heritage. You'll also find a heralded seafood restaurant in Shaker + Spear, a speakeasy-style social lounge called Pennyroyal, and a lobby you won't soon forget. The Palladian beckons today's tech titans and tastemakers. Overview The Director of Engineering & Maintenance is responsible for all administrative, financial and operating aspects of the hotel as they directly relate to the engineering division. They are responsible for the safe and profitable operation of the hotel. Responsibilities Supervise and train all Engineering staff in Customer Service, Empowerment, Standard Operating Procedures and Loss Prevention Standards. Create, approve and post all Engineering staff schedules according to Highgate Hotel standards. Create and adhere to annual budget for department. Develop financial forecasts and actively participate in monthly profit/loss review meetings. Develop and implement plans to maintain property, equipment, grounds and other assets in an acceptable state of repair. Ensure the hotel is in compliance with all local, state and federal laws. Create and implement a preventative maintenance program for all hotel equipment. Ensure that all emergency and life safety equipment and systems are inspected, tested and certified per Highgate Hotel standards. Ensure that room maintenance requests are handled in a prompt and courteous manner. Follow up on all alarms immediately to determine the exact location and cause. Determine emergency status and report findings to Front Desk. Take immediate action as necessary. Assist as necessary with special projects and renovations. Actively participate in energy conservation programs. Review all guest and meeting planner comment cards to ensure problems are identified and corrected in a timely manner. Ensure compliance with the Americans Disabilities Act (ADA). Administer all vendor contracts controlled by the engineering department. Support and participate in all Highgate Hotel programs. Lead and participate in Highgate Hotel Safety Committee. Qualifications At least 5 years of progressive facilities management experience in a hotel or a related field; or a 4-year college degree and at least 1 year of related management experience; or a 2-year college degree and 3 or more years of related management experience. High school diploma or equivalent required. Stationary Engineer's license if required by local code. HVAC, electrical, plumbing, boiler operations and general maintenance skills required. Long hours sometimes required. Heavy work - Exerting up to 100 pounds of force occasionally, and /or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull or otherwise move objects. Travel related to company business sometimes required. Maintain a warm and friendly demeanor at all times. Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. Must be able to multitask and prioritize departmental functions to meet deadlines. Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. Attend all hotel required meetings and trainings. Participate in M.O.D. coverage as required. Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, which include wearing nametags. Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives. Must be able to maintain confidentiality of information. Salary Range $100,000.00- 110,000.00 In addition to travel discounts at our hotels, Highgate offers competitive benefits, including three pricing tiers of medical coverage, as well as Dental and Vision benefits to eligible full-time associates. Paid time off plans may also be available to associates who qualify. The Retirement 401(k) Program is open to both full-time and part-time associates who qualify. Applications will be accepted until 2.1.26
    $100k-110k yearly Auto-Apply 12d ago
  • Security Officer

    Highgate Hotels 4.5company rating

    Lynnwood, WA job

    Driven by an innovative, entrepreneurial spirit, InnVentures has a culture of building teams that produce winning results. We operate over 75 hotels in 20+ states for some of the Nation's largest REIT's and private real estate owners, in addition to a large portfolio of individual and family-owned hotels. Throughout our 40-year history we have established proven methods of management, development, and revenue maximization resulting in a trusted acumen for operating major hotel brands. Location Homewood Suites Seattle Lynnwood, WA Overview As a Security Officer, you will play an important role in creating a safe and secure environment for our employees and guests. Your ability to advocate company procedures paired with your gift for problem solving will both contribute to a safe, secure and comfortable workplace. We offer eligible employees a number of benefits to enhance their health and well-being: Group insurance, including medical, dental, vision and company-paid life insurance Paid time off Company-matched 401(k) plan Voluntary benefits including short term disability, long term disability, accident, life, critical illness and Flexible Spending Account Life enrichment benefits including hotel benefits, employee assistance program, leadership development program and more! Get paid daily Responsibilities Perform security walks throughout the hotel property and grounds, both inside and outside. Know hotel emergency procedures and how to assist employees and guests when necessary. Maintain key control procedures. Ensure communication ability with the Front Desk is maintained at all times. Ensure logs are filled out with detail. Assist all guests with a warm, hospitable demeanor. Support the goals of the hotel through teamwork and collaboration with all departments. Qualifications Previous customer service experience is a plus. To be successful in this role, you need strong verbal and written communication skills. You must be able to read, write, type and use hotel communication devices. This position requires you to stand and move around for an entire shift. You must be able to lift at least 50 pounds. Previous security experience is a bonus, but not required.
    $40k-48k yearly est. Auto-Apply 21d ago
  • Houseperson

    Highgate Hotels 4.5company rating

    Renton, WA job

    Driven by an innovative, entrepreneurial spirit, InnVentures has a culture of building teams that produce winning results. We operate over 75 hotels in 20+ states for some of the Nation's largest REIT's and private real estate owners, in addition to a large portfolio of individual and family-owned hotels. Throughout our 40-year history we have established proven methods of management, development, and revenue maximization resulting in a trusted acumen for operating major hotel brands. Location Residence Inn Seattle South Renton Overview Some of our guests love being on the road but many travelers miss the comforts of home. The goal of our Housekeeping team is to make our hotel feel like just that, a home! As a House Person, your contribution helps ensure our guests have a comfortable, productive and memorable stay. We offer eligible employees a number of benefits to enhance their health and well-being: Group insurance, including medical, dental, vision and company-paid life insurance Paid time off Company-matched 401(k) plan Voluntary benefits including short term disability, long term disability, accident, life, critical illness and Flexible Spending Account Life enrichment benefits including hotel benefits, employee assistance program, leadership development program and more! Get paid daily Responsibilities Clean public bathrooms, meeting rooms and other common areas of the hotel including removing trash, vacuuming, mopping and other necessary functions. Greet and assist guests that you encounter during your shift with a friendly smile. Receive and put away deliveries while maintaining organization and cleanliness of storage areas. Accommodate special requests by guests and other employees quickly and professionally. Assist with cleaning guest rooms, laundry, and kitchen duties as requested. Support our maintenance team by reporting any broken, defective or missing items. Support the goals of the hotel through teamwork and collaboration with all departments. Qualifications Previous cleaning, janitorial or customer service experience is a plus, but not required. To be successful in this role, you need basic verbal and written communication skills. This job requires continuous movement, regularly bending, lifting, pushing, pulling, carrying, and moving up to 25 pounds. You must also be able to stand and walk for an entire shift. Applicants must be available to work evenings, weekends and holidays.
    $34k-42k yearly est. Auto-Apply 60d+ ago
  • Maintenance Engineer

    Highgate Hotels 4.5company rating

    Kirkland, WA job

    Driven by an innovative, entrepreneurial spirit, InnVentures has a culture of building teams that produce winning results. We operate over 75 hotels in 20+ states for some of the Nation's largest REIT's and private real estate owners, in addition to a large portfolio of individual and family-owned hotels. Throughout our 40-year history we have established proven methods of management, development, and revenue maximization resulting in a trusted acumen for operating major hotel brands. Location Courtyard Seattle Kirkland, WA Overview When our guests arrive, we want everything to be in excellent condition. The goal of our Maintenance team is to help our guests feel safe and cared for! As a Maintenance Engineer, your attention to detail and hands on work ensures that our guests have a comfortable and problem-free stay. We offer eligible employees a number of benefits to enhance their health and well-being: Group insurance, including medical, dental, vision and company-paid life insurance Paid time off Company-matched 401(k) plan Voluntary benefits including short term disability, long term disability, accident, life, critical illness and Flexible Spending Account Life enrichment benefits including hotel benefits, employee assistance program, leadership development program and more! Get paid daily Responsibilities Perform basic repairs and preventative maintenance on PTAC/HVAC equipment, furniture/cabinetry, appliances, light fixtures and plumbing. Perform interior and exterior painting, landscaping and parking lot repairs. Troubleshoot various technical devices such as key card systems, internet equipment, television equipment, etc. Execute routine safety inspections and report/repair issues with equipment or systems. Respond to all guest requests with a sense of urgency and service frame of mind. Support the goals of the hotel through teamwork and collaboration with all departments. Qualifications Previous maintenance experience in a hotel or property management setting is preferred. To be successful in this role, you need basic verbal and written communication skills. This job requires continuous movement, regularly bending, lifting, carrying, and moving up to 50 pounds. You must also be able to stand and walk for an entire shift. Previous technical training or job experience is a plus. Applicants must be available to work weekends and holidays.
    $34k-40k yearly est. Auto-Apply 16d ago
  • Host/Hostess

    Highgate Hotels 4.5company rating

    Seattle, WA job

    Compensation Type Hourly Highgate Hotels Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. **************** Location Located on the seam of Belltown and the retail core, the 97-room Kimpton Palladian Hotel is within walking distance of landmarks like Pike Place Market, the waterfront, and Seattle's best new restaurants, live music venues, cafés, and boutiques. When you're not exploring, your home base is a 1910 landmark reinvented in a masculine-chic style with luxe amenities, edgy design elements, and contemporary furnishings that reflect Belltown's hip heritage. You'll also find a heralded seafood restaurant in Shaker + Spear, a speakeasy-style social lounge called Pennyroyal, and a lobby you won't soon forget. The Palladian beckons today's tech titans and tastemakers. Overview The Host person is responsible for ensuring the prompt recognition and seating of all guests in outlets as assigned and assists the servers in providing attentive, courteous and efficient service to guests throughout their dining experience. He/she is also responsible for assisting the cashier in the collection of payment for all guest transactions. Salary $21.30/hr + Tips In addition to travel discounts at our hotels, Highgate offers competitive benefits, including three pricing tiers of medical coverage as well as Dental and Vision to full-time associates. Retirement 401k Program is open to both full-time and part- time staff who qualify. Applications will be accepted until 2/1/26 Responsibilities Greet and seat guests at appropriate tables in a timely manner. Be attentive of guests' needs assist in providing a pleasant dining experience. Assist cashier in collection of money or credit cards from guests and servers as needed. Know how to prepare cashier report at the end of the shift. Pay out servers' and service attendants' tips if appropriate. Know how to properly take reservations for outlets. Ensure quality control of menus with regard to cleanliness and appearance. Perform opening and closing duties according to established sidework checklist. Have a complete knowledge of standards of service for receiving a room service order. Have a thorough knowledge of menus and current specials in all applicable departments. Assist servers and cashiers in the servicing of guests as needed. Know and understand the state liquor laws. Ensure overall guest satisfaction. Qualifications High School diploma and/or experience in a hotel or a related field preferred. Flexible and long hours sometimes required. Light work - Exerting up to 20 pounds of force occasionally, and/or 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Ability to stand during entire shift. Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag. Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. Must be able to show initiative, including anticipating guest or operational needs. Perform other duties as requested by management. Maintain a friendly and warm demeanor at all times.
    $26k-32k yearly est. Auto-Apply 25d ago

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