General Manager jobs at Pyramid Hotel Group - 3805 jobs

We review all applicants within 48 hours. Given the high interest in this position, we respond only to those candidates which seem to be the best fit for the position. We regret the impersonal nature of most of these responses. Company Overview Homestead Communities (the “Company”) addresses the affordable housing crisis in the United States by providing safe, clean and supportive communities where working families and retirees can own or rent affordable, high-quality, single-family manufactured homes. Founded in 2023, the Company was one of the ten largest buyers of manufactured housing communities (“MHC”) over the past two years. Homestead Communities is committed to responsible stewardship for its residents, providing engaging careers for its team members, and delivering attractive risk-adjusted returns to its investor. Homestead Communities is owned by its management team and one of the world's largest real estate investors, Invesco (NYSE: IVZ). The Company combines proven, growth-orientated entrepreneurial leadership with institutional discipline and financial capability. This position offers the opportunity to contribute meaningfully to a new enterprise with proven partners and the resources and experience to build a significant operating business. Location Atlanta, Georgia. Either work from home or from one of the Company's MHC's in the Atlanta region. Position Overview Train, supervise and support seven, (initially), on-site Community Managers so they maintain the Company's high operating standards to meet operating budgets, capital improvement budgets, occupancy, home sales and rent collections goals. Cultivate an entrepreneur's “ownership” attitude among Community Managers to encourage their dedicated engagement. Regularly tour communities to confirm that community appearance is high and to build relationships with all on-site team members. Survey resident satisfaction and propose operating improvements to increase satisfaction and retention. Assist the Vice President, Property Performance in annual budgeting and business plans and special assignments. Responsibilities Community Manager Leadership · Recruit, select, train and develop Community Managers so they can meet performance expectations with reduced support. By personal example and instruction, set high standards for financial discipline, customer service and team support, and efficient and effective work habits. · Use operating data and monthly operating budgets to provide detailed, on-going feedback to Community Managers to achieve operating and financial objectives. Understand business issues at each community and the performance of all on-site staff well enough to coach Community Managers. · Contribute to the development and delivery of training programs for on-site teams, with a focus on Rent Manager proficiency, customer service, sales support, and compliance. · Review and approve Community Managers' selection of vendors and their contract terms, assuring the quality and timeliness of execution. Review vendors' compliance with Company insurance requirements. · Using customized or industry-leading training programs, train all on-site team members in specific, technical operating procedures. · Supervise Community Managers' move-out home inspections, renovations, marketing and move-ins, assuring timely turnovers and new tenants' lease documentation. · Advise the Vice President, Property Performance on staffing levels and customized compensation structures and amounts. · For vacant home sites, with the Vice President of Asset Maximization, (1) solicit local manufactured home dealers to place inventory units in a community; (2) specify homes for potential acquisition and re-sale. For community-owned MH, with the Community Manager, inspect homes and determine the renovation plan, and monitor the renovation. Marketing and Sales Company Leadership · Lead creating the Company's SOPs for POH leasing and sales. Gather best practices from colleagues, Company consultants and industry leaders to create SOPs and associated SaaS, IT and documentation. · Supervise Community Managers' execution of the Company's marketing, sales and advertising efforts. With the Director, Home Sales and Leasing, contribute help develop and implement a program to convert home renters into home owners. · With the Director of Sales and Marketing, train on-site teams in effective sales and customer support. · Supervise Community Managers' execution of community owned home inspections, renovations and move-ins to assure timely turnovers and proper lease documentation. · With Vice President, Property Performance and Vice President, Asset Maximization, set quarterly goals for community-owned home sales and vacant site fill. Financial Management · Lead monthly financial and operating review with each Community Manager. Teach Community Managers how to read income statements and balance sheets and write variance explanations. · Annually, with each Community Manager and the Vice President, Asset Maximization and Controller, prepare the operating goals and operating and capital budget. · Prepare quarterly discretionary bonus program for participating on-site staff. Resident Service · By personal example and setting standards, foster a culture of excellent customer service. · Include in community visits, meeting residents to solicit their views on community life and on-site team performance. Help on-site team resolve any resident issues. Vendor and Project Oversight · Approve Community Managers' vendor selections, contract terms, and expenditures exceeding their authority. · Monitor vendor performance, job costs, and change orders to ensure quality work and cost control. · Ensure compliance with insurance and safety requirements for contractors and vendors. Reporting · The position reports to the Vice President, Property Performance. · The position works closely with the Vice President, Asset Maximization. · The position supervises five to 12 Community Managers, depending on workloads. · The position is supported by the Company's Controller and other Regional Managers. Advancement · Increased responsibility for additional communities and/or communities with significant operational improvement opportunities. · Promotion to Vice President, with appropriate increase in compensation, with success in the position and the growth of the Company's owned MH portfolio and site fill and/or expansion opportunities. · Broadening exposure to other disciplines in the Company's operations. Increasing representation of the Company at industry events. Qualifications · At least five years of supervising on-site teams in the MHC industry. Technical expertise in SaaS and other tools specific to the MHC industry is necessary. · English-language fluency. Spanish-language competence is an advantage. Passing standard criminal background checks. Compensation · Annual base salary from $90,000 up to $110,000 depending on the candidate's experience and capabilities. Annual discretionary cash bonus with a total annual target of $10,000. · Paid time off in an amount at the discretion of the team member. · Medical, dental, vision, long- and short-term disability and life insurance. 401(k) with matching up to 4% of employee deferral. Miscellaneous · The Company will provide reasonable accommodation to any employee with a disability who require accommodation to perform the essential functions of their job. · The Company is an equal opportunity employer. All qualified applicants will receive consideration, and all employees are respected, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status and any other characteristic protected by law. · The position is exempt from overtime.