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Pyramid Hotel Group jobs in Santa Rosa, CA - 103 jobs

  • Hospitality HR Director - Lead People & Compliance

    Highgate Hotels L.P 4.5company rating

    San Francisco, CA job

    A leading hospitality management company seeks a Director of Human Resources in San Francisco. The role involves overseeing staffing, compliance with employment statutes, and employee relations. Candidates should have at least 5 years of HR experience in hospitality, strong communication skills, and a bachelor's degree in a related field. This position requires a warm demeanor and the ability to multitask in a vibrant hotel environment. #J-18808-Ljbffr
    $82k-133k yearly est. 2d ago
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  • Area Finance Director: Multi-Property Hospitality Leader

    Highgate Hotels L.P 4.5company rating

    San Francisco, CA job

    A leading hospitality management company in San Francisco is seeking an Area Director of Finance to provide leadership in financial areas across multiple hotels. This role involves managing cash flow, preparing financial reports, and ensuring compliance with regulations. The ideal candidate should have at least 5 years of experience in Hospitality Finance, strong communication skills, and a Bachelor's degree in Finance or Accounting. The position requires overseeing multiple hotels and leading staff effectively. #J-18808-Ljbffr
    $93k-133k yearly est. 5d ago
  • Room Attendant - HGI Emeryville

    Davidson Hospitality Group 4.2company rating

    Emeryville, CA job

    Property Description Hilton Garden Inn San Francisco - Oakland Bay Bridge is a prestigious hotel located in Emeryville, California, offering exciting job opportunities for hospitality professionals seeking to be part of a thriving team. Joining our team means becoming part of a renowned hospitality brand known for its commitment to exceptional guest service and top-notch amenities. The hotel boasts a prime location near San Francisco and the Oakland Bay Bridge, making it a popular choice for both business and leisure travelers. As a team member, you will have the opportunity to work in a dynamic and fast-paced environment, providing outstanding service to guests from diverse backgrounds. Hilton Garden Inn San Francisco - Oakland Bay Bridge values professional growth and development, offering opportunities for advancement within the organization. Join our team and be part of a rewarding and fulfilling career in the hospitality industry, where your skills and dedication will be recognized and rewarded. Overview Are you detail-oriented and take pride in creating clean and inviting spaces? Join our vibrant hotel or resort as a Room Attendant and play a vital role in ensuring our guests enjoy a comfortable and memorable stay. With high energy and enthusiasm, you will be responsible for maintaining the cleanliness and tidiness of guest rooms, leaving a lasting impression on our guests. From making beds to replenishing amenities, you will contribute to the overall guest satisfaction and contribute to the positive reputation of our establishment. If you thrive in a fast-paced environment, have an eye for cleanliness, and take satisfaction in providing exceptional service, this is the perfect opportunity to showcase your skills and become an integral part of our dedicated housekeeping team. Responsibilities: Clean and prepare guest rooms to the highest standards, ensuring impeccable cleanliness and attention to detail. Make beds, change linens, and ensure the overall presentation of the room is inviting. Replenish amenities, towels, and other supplies as needed. Dust and polish furniture, fixtures, and surfaces. Vacuum and clean carpets and floors. Report any maintenance issues or damages to the appropriate department. Follow established health and safety protocols. Maintain a positive and professional demeanor when interacting with guests. Join our energetic team as a Room Attendant and contribute to providing exceptional guest experiences in a dynamic and rewarding hospitality environment. Apply now to showcase your attention to detail, make a positive impact on our guests' stay, and embark on a fulfilling career journey with us! Qualifications Previous experience in housekeeping is preferred Attention to detail and time management skills Ability to work flexible hours including weekends and holidays Ability to work independently and as part of a team Ability to stand for extended periods of time Benefits Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners' mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company's heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group. In keeping with the company's heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families. Multiple Tiers of Medical Coverage Dental & Vision Coverage 24/7 Teledoc service Free Maintenance Medications Pet Insurance Hotel Discounts Tuition Reimbursement Paid Time Off (vacation, sick, bereavement, and Holidays). 401K Match Working at Davidson is like nowhere else. It's less of a job, more of a calling. It's part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other. EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation Davidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify. Salary Range USD $20.19 - USD $20.19 /Hr.
    $20.2 hourly Auto-Apply 60d+ ago
  • Front Office Manager (Opera PMS knowledge helpful)

    Warwick Hotel 4.0company rating

    San Francisco, CA job

    Compensation: $70,000 to $75,000 Annually DOE S AND RESORTS Warwick Hotels and Resorts is a refined collection of more than 50 luxury hotels and resorts around the world - from New York to Paris, Geneva to Bali, and Barcelona to Bangkok. All of our sumptuous hotels can be found in prime locations in some of the world's finest business and leisure destinations. Launched in 1980, Warwick Hotels and Resorts offers a unique collection of luxury hotels that boast a warm welcome and opulent ambiance throughout the world. Known for our quality and unique sense of style, Warwick Hotels and Resorts offers guests, who are looking for out-of-this-world travel experiences the perfect balance of quality, authenticity, luxury standards, and prime location. We are proud of our passion, our people, and our commitment of delivering the ultimate hotel experience. The Warwick Hotel in San Francisco is seeking an energetic individual who is goal-oriented, has great attention to detail and excels in guest service. Come join a team that is ready to learn and follow in the direction of excellence. POSITION PURPOSE Oversee the daily operations of the front office. Ensure that the front desk and communications meet hotel standards for maximum guest satisfaction. Act as the main contact for guests and other hotel departments. Opera PMS knowledge helpful! ESSENTIAL FUNCTIONS Ensure efficient guest registration, check out, and telephone service. Observe front desk agents and ensure that established procedures are completed in accordance with policy and procedure, i.e., proper public relations techniques are utilized, guests are handled both courteously and professionally, proper identification and credit are established and all posting, cash transactions, account settlements, and deposits are handled correctly. Observe front desk and ensure that their duties are completed in accordance with established policy and procedure, i.e., proper public relations techniques are utilized, calls are handled both courteously and professionally, calls are answered on a timely basis and the proper greetings are used, messages and faxes are handled correctly and efficiently, guest complaints and problems are handled courteously and professionally, and ensure follow through. Direct and train front desk staff and operators. Assist in new-hire and ongoing training. Direct and assist front desk staff and telecommunications in organizing breaks, ensuring that all work is completed efficiently and according to schedule. Arrive at the workplace on time in full uniform, prepared with tools and all equipment needed for service. Review the current day's expected arrivals and check all VIP and special request reservations to ensure that they are pre-registered, blocked properly, and that other departments are notified of room assignment. Review the daily room availability and inform staff. Check the status of departures daily. Relay all pertinent information to front desk agents, telecommunications, the following shift supervisor, and the Front Office Manager. \ Ensure all necessary reports and forms are completed daily. Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required. SUPPORTIVE FUNCTIONS In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel: Assist Guest Relations/Receivables as necessary. Assist in the selection, training, and development of the personal Any other duties as assigned by the Rooms Division Manager. SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities. Must be able to speak, read, write and understand the primary language(s) used in the workplace. Must be able to read and write to facilitate the communication process. Requires good communication skills, both verbal and written. Extensive knowledge of the hotel, its services and facilities. Must have excellent customer relations skills and leadership capability. Must be detail oriented with outstanding organizational and communication skills. Must possess basic computational ability. Must possess basic computer skills. Must have excellent leadership capability and customer relations skills.
    $70k-75k yearly Auto-Apply 36d ago
  • Server at PLS on Post

    Sage Hospitality 3.9company rating

    San Francisco, CA job

    Why us? Work Where You Belong! Hotel Zeppelin - A vibrant and vivacious hub that celebrates San Francisco's counterculture, with a cheeky take on hospitality. Here's to the rule-breakers, revolutionaries, and renegades who continue to inspire. As part of Sage Hospitality Group, we passionately strive to be the best and create excellence in everything we do. We believe in enriching lives one experience at a time. More than a slogan, we empower our employees to make positive impacts on the communities in which we live and work. By providing genuine service we build relationships with our guests and value for our shareholders, and we create unforgettable experiences. At PLS on Post, we serve up a generous helping of Peace, Love, and Soul. Our casual vibe makes PLS the perfect spot to kick back, dig in, and unwind. Whether you;re here for a quick burger fix or a round of drinks with friends, it's all groovy. We are looking for independent thinkers. Those who harness their entrepreneurial spirit so that it breaks preconceived notions. We're not afraid to forge our own path. After all, it's what industry leaders do. That's why we welcome risk takers and creative spirits alike. No matter your daily role, Sage recognizes that your success is about more than the work you do-it's really about who you are, which is why we invest in your personal and professional growth. We hope you consider joining us! Job Overview To ensure proper service from the front line through quality control, training of line cooks and ensure proper sanitation levels. Responsibilities Check all items against the recipe cards, verify that use records are followed for all items served and that food is presented in an efficient, quality manner. Monitor the line set up prior to all meal functions to ensure maximum efficiency during meal periods. Monitor the equipment maintenance and kitchen "clean as you go" policy to ensure strict adherence. Prepare food of consistent quality following recipe cards and production and portion standards, per dupe from servers. Start food items that are prepared ahead of time, making sure not to prepare more than estimated needs. Date all food containers and rotate as per the SOP, making sure that all perishables are kept at proper temperatures. Check pars for shift use, determine necessary preparation, freezer pull and line set up. Note any out-of-stock items or possible shortages. Assist in keeping buffet stocked. Return all food items not used on next shift to designed storage areas, being sure to cover/date all perishables. Assist in setting up plans and actions to correct any food cost problems; control food waste, loss and usage per SOP. Qualifications Education/Formal Training High school education or equivalent. Experience Experience required by position is from one to two full years of employment in a related position with this company or other organization(s). Knowledge/Skills Knowledge of cooking and the practices and procedures of a kitchen in order to perform non-repetitive analytical work. Physical Demands The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Lifting, pushing, pulling and carrying: Position regularly involves lifting food cases and metros weighing up to 70 lbs. Items include food, small equipment -75% of the time. Periodic climbing required. Bending of the knees does become necessary when using the lower oven for cooking, 5-10 times a day. Mobility -full range of mobility and the ability to travel 30-50 feet on a regular basis throughout the day. Continuous standing -during preparation, during service hours or during expediting, usually all day. Must be able to hear equipment timers and communicate with other staff. Must be able to see that product is prepared appropriately. Lifting, pushing, pulling and carrying. Must be able to understand and follow verbal/written instructions and communicate both verbally and in writing. Environment Inside 95% of 8 hours. Going in the freezer temperatures can be -10 degrees. On the front line, temperatures can be over 100 degrees. Benefits Medical, dental, & vision insurance ▪ Health savings and flexible spending accounts ▪ Basic Life and AD&D insurance ▪ Paid time off for vacation, sick time, and holidays ▪ Eligible to participate in the Company's 401(k) program with employer matching ▪ Employee Assistance Program ▪ Tuition Reimbursement ▪ Great discounts on Hotels, Restaurants, and much more. ▪ Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral.
    $25k-38k yearly est. Auto-Apply 6d ago
  • Overnight-Maintenance Engineer II ** Friday-Saturday

    Sage Hospitality 3.9company rating

    Sonoma, CA job

    Why us? Nestled in the heart of Sonoma and mere steps from the unique charm and history of its Plaza, The Lodge brings this enchanting town to life in an authentic and nuanced way. Hand-crafted touches pay homage to centuries of local craftspeople. Programming emphasizes the process, resulting in a deeper appreciation for the finished product - be it wine, art, or olive oil. Welcoming associates display pride and love for the region…a sentiment that is all but infectious. And tightly woven community connections ensure our Sonoma resort guests feel like locals, and locals feel like friends. Job Overview Carry a portable radio, staying in constant communication with the central base station, respond to all engineering service calls, giving priority to guest requests, and maintain hotel equipment in an efficient, safe, accident-free manner. Perform all essential functions of Maintenance Technician 1 plus special skills in a particular trade: plumbing, electrical, carpentry, HVAC in an efficient, safe, accident-free manner. Responsibilities Perform maintenance and repairs in specialized areas such as plumbing, electrical, carpentry, HVAC. Perform all essential functions of a Maintenance Technician 1. Respond to and handle guest requests in a courteous, efficient, safe manner. Perform preventive maintenance and necessary repairs and all hotel equipment, including kitchen, laundry, boiler, plumbing, pool, HVAC, electrical and guest rooms. Monitor and maintain all engineering functions when full engineering staff is not available (i.e. weekends and evenings). Respond to all emergency situations including fire alarms, bomb threats, disasters and power failures; notify the appropriate authorities. Make rounds of the hotel property to ensure everything is in working order. Clean and maintain all equipment and work areas. Complete maintenance requests, take equipment and meter readings and maintain log to notify the next shift. Document all parts used and parts needed to be purchased. Handle elevator breakdowns. Maintain proper records of the Rooms Preventive Maintenance Program and the Request Program. Complete work order request forms on a daily and timely basis. Report any unsafe conditions to leadership. Qualifications Education/Formal Training High school diploma, plus two years or its equivalent in trade school or training in building maintenance/construction Experience Minimum four years experience in mechanical, electrical, HVAC, plumbing, carpentry or building maintenance. Knowledge/Skills Must have basic working knowledge in the following areas: general plumbing, refrigeration, air conditioning, electrical systems, boilers, bathroom fixtures, and tiling painting -prep to finish basic carpentry groundskeeping. Physical Demands The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to read written communiques, LED read-outs, meters, and computer screens. Must be able to pull levers and rotate knobs, work with arms raised above head and to handle and assemble small parts using basic hand and power tools. Must be able to understand and follow verbal/written instructions, communicate both verbally and in writing, utilize analytical thought processes, understand verbal/written technical and mechanical instruction, and be highly organized. Must be able to communicate effectively and courteously with employees, guests and contractors in writing, via telephone and in person. Must be able to lift 75lbs. throughout an 8-hour shift. Must be able to crawl into and through small spaces, climb ladders, support and carry loads of 75lbs. May be required to drive. Environment Indoor exposure to both stable and extreme variance of hot and cold temperatures. Outside exposure to all weather elements and extreme fluctuations of temperature. Prolonged standing, walking, bending, reaching, and heavy lifting. Salary USD $29.29 - USD $29.29 /Hr.
    $29.3 hourly Auto-Apply 22d ago
  • Bell person-Rooms-Hotel Zephyr - Fisherman's Wharf

    Davidson Hospitality Group 4.2company rating

    San Francisco, CA job

    Property Description Join the team at Hotel Zephyr - Fisherman's Wharf, located in the heart of San Francisco's iconic waterfront! As a unique and vibrant hotel, we are seeking enthusiastic and motivated individuals to be part of our team. With our innovative and playful nautical-themed decor, Hotel Zephyr offers an exciting and dynamic work environment. As an employee, you will have the opportunity to provide exceptional service to our guests and create memorable experiences. With Fisherman's Wharf as our backyard, you will have access to the city's top attractions and a bustling, energetic atmosphere. Join us and be part of a team that values teamwork, creativity, and a commitment to excellence in hospitality. Apply now and embark on a rewarding career at Hotel Zephyr - Fisherman's Wharf! Overview Are you a vibrant and customer-oriented individual who loves creating exceptional experiences? Join our team as a Bellperson and become an integral part of our guests' memorable stays. With your high energy, enthusiasm, and impeccable service skills, you'll assist guests with their luggage, provide information about our hotel's amenities and local attractions, and ensure a warm and welcoming atmosphere. Take this opportunity to shine in a dynamic and rewarding hospitality environment. Apply now and join our team of dedicated professionals! Key Responsibilities: Greet guests with a warm and friendly demeanor upon arrival Assist guests with their luggage, ensuring prompt and efficient service Provide information about hotel amenities, services, and local attractions Escort guests to their rooms, explaining the features and facilities Deliver messages, packages, and other items to guest rooms Coordinate transportation arrangements for guests as requested Maintain a neat and organized lobby area Anticipate and fulfill guests' needs to ensure a memorable stay Join our team as a Bellperson and be part of our commitment to delivering exceptional guest experiences. Apply now and embark on a rewarding hospitality career where you'll have the opportunity to make a positive impact on our guests' stays and create lasting memories. Qualifications One year prior Guest Services/Bell experience preferred Valid CDL license where applicable Familiarity with local area and attractions Read, write and speak English fluently Ability to communicate effectively with the public and other employees Benefits Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners' mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company's heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group. In keeping with the company's heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families. Multiple Tiers of Medical Coverage Dental & Vision Coverage 24/7 Teledoc service Free Maintenance Medications Pet Insurance Hotel Discounts Tuition Reimbursement Paid Time Off (vacation, sick, bereavement, and Holidays). 401K Match Working at Davidson is like nowhere else. It's less of a job, more of a calling. It's part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other. EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation Davidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify. Salary Range USD $19.18 - USD $19.18 /Hr.
    $19.2 hourly Auto-Apply 60d+ ago
  • Accounting Clerk

    Davidson Hospitality Group 4.2company rating

    San Francisco, CA job

    Property Description Join the team at Hotel Zephyr - Fisherman's Wharf, located in the heart of San Francisco's iconic waterfront! As a unique and vibrant hotel, we are seeking enthusiastic and motivated individuals to be part of our team. With our innovative and playful nautical-themed decor, Hotel Zephyr offers an exciting and dynamic work environment. As an employee, you will have the opportunity to provide exceptional service to our guests and create memorable experiences. With Fisherman's Wharf as our backyard, you will have access to the city's top attractions and a bustling, energetic atmosphere. Join us and be part of a team that values teamwork, creativity, and a commitment to excellence in hospitality. Apply now and embark on a rewarding career at Hotel Zephyr - Fisherman's Wharf! Overview Are you detail-oriented and passionate about numbers? Join our team as an Accounting Clerk and contribute to the smooth financial operations of our establishment. We are seeking an enthusiastic candidate who can assist with various accounting tasks, including accounts payable/receivable, data entry, and financial reporting. As an Accounting Clerk, you will play a crucial role in maintaining accurate financial records and ensuring compliance with accounting standards. Summary: Assist with accounts payable and accounts receivable processes Conduct data entry and maintain accurate financial records Prepare and reconcile financial statements and reports Assist with payroll processing and expense tracking Collaborate with the finance team to ensure timely and accurate financial transactions Maintain confidentiality and adhere to accounting principles and procedures Contribute to process improvement initiatives to enhance efficiency and accuracy Support the finance team with ad-hoc tasks as needed If you are a detail-oriented individual with a passion for numbers and a desire to contribute to the financial success of our organization, we invite you to apply for the Accounting Clerk position! Join our team and be part of a dynamic and collaborative work environment where your skills and expertise will be valued. Apply now and embark on a rewarding career in hospitality finance. Qualifications Bachelor's degree in accounting or related field preferred 1-2 years of experience in accounting or finance Strong understanding of accounting principles and practices Excellent analytical and problem-solving skills Strong attention to detail and accuracy Ability to work efficiently and effectively in a fast-paced environment Proficient in Microsoft Excel and accounting software Excellent communication and interpersonal skills. Benefits Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners' mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company's heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group. In keeping with the company's heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families. Multiple Tiers of Medical Coverage Dental & Vision Coverage 24/7 Teledoc service Free Maintenance Medications Pet Insurance Hotel Discounts Tuition Reimbursement Paid Time Off (vacation, sick, bereavement, and Holidays). 401K Match Working at Davidson is like nowhere else. It's less of a job, more of a calling. It's part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other. EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation Davidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify. Salary Range USD $30.54 - USD $31.73 /Hr.
    $30.5-31.7 hourly Auto-Apply 14d ago
  • Area Sales & Catering Coordinator

    Sage Hospitality 3.9company rating

    San Francisco, CA job

    Why us? Work Where You Belong! Hotel Zelos, a futuristic, fashion-forward oasis that fuses sleek lines and sophisticated style. Crisp, cool, and clean design and stylish onsite dining create a craveable retreat in the heart of the city. Indulge your vices in Hotel Zelos' acclaimed fifth-floor sanctuary, Dirty Habit, where craft cocktails pair perfectly with light bites by Chef Ruby Oliveros. Lounge in the expansive dining room or outside on the heated rooftop patio. As part of Sage Hospitality Group, we passionately strive to be the best and create excellence in everything we do. We believe in enriching lives one experience at a time. More than a slogan, we empower our employees to make positive impacts on the communities in which we live and work. By providing genuine service we build relationships with our guests and value for our shareholders, and we create unforgettable experiences. We are looking for independent thinkers. Those who harness their entrepreneurial spirit so that it breaks preconceived notions. We're not afraid to forge our own path. After all, it's what industry leaders do. That's why we welcome risk takers and creative spirits alike. No matter your daily role, Sage recognizes that your success is about more than the work you do-it's really about who you are, which is why we invest in your personal and professional growth. We hope you consider joining us! Job Overview Assist sales leaders in obtaining customer satisfaction by performing clerical and administrative duties relating to guest and hotel communications and sales. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. Responsibilities Answer sales office phones when sales staff not available. Respond to all sales inquiries accurately, timely and in a professional manner. Type correspondence, reports and necessary forms i.e. contracts, as well as prepare proposals or other letters as directed. Coordination of all group and wedding business as contracted by the sales manager/DOS. Contact and provide appropriate follow-up on all signed/contracted business within five (5) working days. Determine and coordinate all needs of the customer. Responsible for effectively communicating with the various departments to ensure that the meeting and related functions are executed to exceed the client's expectations. Account Service and Management: Maintains well documented, accurate, organized and up-to-date file management in order to serve client and employer in the most expedient, organized and knowledgeable manner. Develops strong customer relationships through appropriate client communication and the use of professional, courteous and ethical interpersonal interaction. Work with sales personnel to achieve required sales team goals. Have current knowledge of hotel rates, strategies, discounts and promotions. Assist with completing any required sales reports. Develop and effective communication and information system with the hotel team to disseminate details of upcoming group, meeting events and special events in the primary marketing area. Assist hotel with implementing hotel specific selling strategies. Promptly, the same day or by 10am the next business day, follows-up on all customers' needs and inquires in an efficient and expedient manner. Represents themselves and the hotel with the highest level of integrity and professionalism, a service focused approach and a caring, sincere attitude at all times. Exhibits a positive and involved team attitude to all hotel departments and maintains open communication with all co-workers for the best overall performance of the hotel. Display a neat, clean and business-like appearance at all times. Creates monthly social hour calendar with the Director of Sales. Assists the Sales department with monthly luncheons, client events, etc. Conduct walk-in tours Create gift bags for guest traces, VIP's, Hug's, etc. Keep supplies stocked and on hand. Work with EBC on all group turnover and proper execution of the groups. Qualifications Education/Formal Training High school diploma or vocational secretarial. Experience Previous sales, hospitality, and secretarial experience preferred. Knowledge/Skills Advanced knowledge/use of Microsoft Word applications: Word, Excel, Publisher and PowerPoint. Alphabetizing, grammar and punctuation skills. Standard business letter formats. Strong editing skills. Physical Demands The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Excellent communication skills necessary to communicate clearly with customers and other departments by phone or in person. Able to read contracts and letters. Able to use computers. Excellent attention to detail and multi-tasking skills. Bending/kneeling - repeated bending and kneeling required while filing Mobility - must be able to reach all areas of hotel to assist clients. Occasional standing. Occasional carrying and lifting of files and office items up to 25 lbs. Environment General office and hotel environment Benefits ▪ Medical, dental, & vision insurance ▪ Health savings and flexible spending accounts ▪ Basic Life and AD&D insurance ▪ Paid time off for vacation, sick time, and holidays ▪ Eligible to participate in the Company's 401(k) program with employer matching ▪ Employee Assistance Program ▪ Tuition Reimbursement ▪ Great discounts on Hotels, Restaurants, and much more. ▪ Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral. Salary USD $33.00 - USD $34.00 /Hr.
    $34 hourly Auto-Apply 15d ago
  • Director of Housekeeping

    Highgate Hotels 4.5company rating

    San Francisco, CA job

    Compensation Type Yearly Highgate Hotels Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. **************** Location Located in the exclusive Nob Hill neighborhood and in the process of going through a complete reimagination, The Huntington provides guests with modern amenities and conveniences within a historic space. Guests can enjoy fine dining, a three level spa, beautiful rooms and suites as well as meeting and event spaces without ever leaving the property. The Huntington provides guests with the best location and amenities San Francisco has to offer. Overview The Director of Housekeeping is responsible for ensuring the operation of the Housekeeping Department in an attentive, friendly, efficient and courteous manner, providing all guests with quality service and a clean and safe environment throughout their stay, while efficiently managing expenses and maximizing service levels. Responsibilities * Employees must, at all times, be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees. * Respond to all guest requests, problems, complaints and/or accidents presented through reservations, comment cards, letters and/or phone calls, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction. * Motivate, coach, counsel and discipline all Housekeeping personnel according to Highgate Hotel SOP's. * Ensure compliance to Standard of the Week training, using the steps to effective training according to Highgate Hotel standards. * Maintain a regularly scheduled cleaning program (i.e. floor care, hard cleaning, mattress flipping, etc.) and maintain a detailed checklist for each position. * Assist in maintaining and controlling all housekeeping equipment. * Assist in ensuring compliance with all corporate Risk Management standards (MSDS, HazComm, etc.). * Ensure that large guestroom turns are managed efficiently. * Ensure consistency with departmental opening and closing procedures. * Carry a pager at all times. * Prepare and conduct Housekeeping interviews as required and follow hiring procedures according to Highgate Hotel SOP's. * Develop employee morale and ensure training of Housekeeping personnel. * Inspect rooms daily, and ensure that some rooms are inspected with supervisors on a daily basis. * Assist the Director of Housekeeping in inspecting all VIP rooms prior to arrival. * Ensure that public areas, guest rooms and back-of-house areas are cleaned to Highgate Hotel standards. * Assist in maintaining required pars of all Housekeeping and Laundry supplies by ordering all needed supplies and amenities on a monthly or quarterly basis. * Assist in conducting monthly and quarterly Housekeeping inventories on a timely basis. * Ensure guest privacy and security through correctly following Highgate Hotel procedures. * Monitor work orders and submit to Engineering according to hotel procedures. Follow up on work orders to ensure completion. * Conduct pre-shift meetings for room attendants and housemen. * Respond to emergency situations using information contained in MSD sheets. Keep MSD sheets current and easily available. * Balance and clear room status nightly; compare the p.m. housekeeping report with the PMS room status report and resolve any discrepancies. * Assist in reviewing Housekeeping staff's worked hours for payroll compilation and submit to Accounting on a timely basis. * Assist in preparing employee Schedule according to business forecast, payroll budget guidelines and productivity requirements. * Maintain Highgate Hotel SOP's regarding Purchase Orders, vouchering of invoices and checkbook accounting. * Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments. * Ensure implementation of all Highgate Hotel policies and house rules. Understand hospitality terms. * Ensure sign off of all Service Standards by Position competencies for Housekeeping staff. * Operate pagers and radios efficiently and professionally in communicating with hotel staff. Ensure the proper use of radio etiquette within the department. * Manage and organize large turn days (including group check-ins or check-outs). * Monitor out-of-order, out-of-service, discrepant and show rooms. * Must maintain constant communication with Guest Services. * Monitor and act on special requests as needed; VIPs, special needs rooms, connecting, etc. * Attend weekly staff meeting and provide training on a rotational basis using steps to effective training according to Highgate Hotel standards. * Maintain and monitor "Lost and Found" procedures and policies according to Highgate Hotel standards. * Maintain key control system for house keys. * Ensure participation within department for monthly Highgate Hotel team meeting. * Focus the Housekeeping Department on their role in contributing to the Guest Service and audit Scores. * Monitor all V.I.P.'s, special guests and requests. * Review Housekeeping log book and Guest Request log on a daily basis. * Assist in maintaining an organized and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports and tracking logs. * Use the telephone and computer system for reporting and verifying room status. * Record all valet laundry for valet cleaners. Check and review incoming laundry at end of day to ensure all items have been returned. * Properly store, secure and issue supplies as needed to meet business demands. * Ensure completion of regular maintenance and cleaning projects on a biannual basis. * Ensure overall guest satisfaction. Qualifications * At least 2 years of progressive experience in a hotel or a related field; or a 4-year college degree; or a 2-year college degree and 1 or more years of related experience. * Supervisory experience required. * Must be proficient in Windows, Company approved spreadsheets and word processing. * Long hours sometimes required. * Medium work - Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. * Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. * Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. * Must be able to multitask and prioritize departmental functions to meet deadlines. * Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. * Attend all hotel required meetings and trainings. * Participate in M.O.D. coverage as required. * Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. * Maintain high standards of personal appearance and grooming, including wearing nametags. * Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. * Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. * Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. * Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
    $60k-102k yearly est. Auto-Apply 26d ago
  • Area Bar & Restaurant Manager

    Sage Hospitality 3.9company rating

    San Francisco, CA job

    Why us? Join us as the Area Bar & Restaurant Manager in San Francisco, California! Work Where You Belong! The Dirty Habit - The sultry heart of Zelos beats a little faster. Sip, savor, and share seasonally-inspired eats and drinks at our award-winning restaurant and bar, home to a locally-loved outdoor patio, an exotic cocktail list, over 640 whiskeys behind the bar, and a moody ambiance that blends naughty and nice. When the weather's warm, quench your thirst on our twinkle-lit, fully-heated Angel's Share Patio to soak in our vivid social scene. PLS on Post- Gather for a social culinary experience at PLS on Post, where we're all about people, food, and fun. Here, we believe in the uncommon approach and value the bold, the off-beat, and the audacious departure from the norm. Enjoy classic burgers and shakes spiked with an inventive mix of ingredients and infused with a generous helping of peace, love, and soul. As part of Sage Hospitality Group, we passionately strive to be the best and create excellence in everything we do. We believe in enriching lives one experience at a time. More than a slogan, we empower our employees to make positive impacts on the communities in which we live and work. By providing genuine service we build relationships with our guests and value for our shareholders, and we create unforgettable experiences. We are looking for independent thinkers. Those who harness their entrepreneurial spirit so that it breaks preconceived notions. We're not afraid to forge our own path. After all, it's what industry leaders do. That's why we welcome risk takers and creative spirits alike. No matter your daily role, Sage recognizes that your success is about more than the work you do-it's really about who you are, which is why we invest in your personal and professional growth. We hope you consider joining us! Job Overview The Area Bar and Restaurant Manager is responsible for the overall leadership, operational excellence, and financial performance of two or more food and beverage outlets. This role oversees daily operations, staff development, guest satisfaction, and profitability while ensuring brand standards, service quality, and compliance are consistently met across all outlets. The Area Bar and Restaurant Manager is also responsible in leading all bar programs, driving creativity and consistency with a strong emphasis on developing and executing innovative seasonal cocktails that elevate the guest experience across all outlets. This individual must possess a superior spirit knowledge, specifically including brown spirits such as bourbon and whiskey. Responsibilities Operations Management Oversee daily operations of multiple outlets, ensuring smooth service, quality control, and operational consistency Directly support all meal periods in person. These meal periods includes weekday and weekend service for breakfast brunch and dinner. Ensure all outlets adhere to company standards, health and safety regulations, and local compliance requirements Develop and enforce standard operating procedures (SOPs) for service, cleanliness, and food & beverage quality Partner with Culinary leadership to ensure menu execution, presentation, and guest satisfaction Actively execute Banquet and Catering events as needed. Leadership & Team Development Recruit, train, schedule, and supervise outlet leadership and hourly associates Interviews, trains, supervises, counsels, schedules, and evaluates associates and ensures compliance with all policies and procedures. Conduct the culture of conversations and implement corrective action when necessary Foster a positive, inclusive, and accountable team culture Guest Experience Helps ensure high standards of food and beverage quality, service, and marketing to maximize profits and ensure outstanding customer service. Resolve guest concerns promptly and professionally Monitor guest feedback (Yelp, OpenTable, Google, Revinate, TripAdvisor, internal surveys) and implement improvements base upon customer feedback. Regularly review, evaluate, and respond to customer feedback and trouble shoot areas that require service recovery if applicable. Financial Management Complete weekly/monthly forecast, labor schedule and weekly/monthly ownership reports. Analyze P&L statements and develop strategies to maximize revenue and profitability Monitor/Complete inventory, purchasing, and cost controls (food, beverage, supplies) Scheduling & Labor Control Create and manage labor schedules aligned with forecasted business levels Ensure labor productivity targets are met while maintaining service standards Approve payroll and manage timekeeping accuracy Compliance & Safety Ensure compliance with food safety, alcohol service, and workplace safety regulations Maintain proper storage, handling, and labeling of food and beverage items to ensure quality and safety Ensure staff are trained on health and safety procedures, including emergency protocols and food handling requirements Conduct regular inspections of food preparation areas, equipment, and storage facilities to ensure compliance with regulations Maintain required certifications (ServSafe, Responsible Beverage Service, etc.) Conduct regular safety and sanitation inspections Inventory & Supply Chain Management Oversee inventory control for food, beverage, and supplies, ensuring stock levels meet demand without excessive overstocking Coordinate with suppliers and vendors to ensure timely deliveries and competitive pricing Conduct regular inventory audits to maintain accuracy and identify any discrepancies Ensure the maintenance of kitchen and bar equipment, ensuring they are functioning properly and scheduled for regular servicing Sales & Marketing Support Collaborate with the marketing team to promote F&B outlets, special offers, and events Contribute to the development and implementation of promotional campaigns to drive revenue and attract new guests Participate in the development of seasonal menus, signature cocktails, or exclusive promotions to enhance the guest experience and increase sales Collaboration & Reporting Work closely with the Area Director of Hotels and Restaurants, Culinary Team, People and Culture and other departments Participates in the creation and planning of menu designs to attract clientele. Prepare operational reports, forecasts, and action plans Support hotel or company-wide initiatives and brand programs Qualifications Education/Formal Training More than two years of post high school education. Experience Three to five years of employment in a related position with this company or other organization(s). Knowledge/Skills Bar program expertise, spirits, wine and beer. Experience opening new outlets or launching new concepts Minimum 3-5 years of food & beverage management experience, preferably in a multi-outlet or hotel environment Strong leadership, organizational, and communication skills Proven experience managing forecast/budgets, labor, and cost controls Knowledge of POS systems, inventory management, and scheduling software Required to work flexible hours, including nights, weekends, and holidays Physical Demands The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Excellent vision required for seating guests, expediting food, cleaning equipment, reading floor plans, charts, schedules. Ability to lift, push, pull and carry tables, chairs, trays, plates, and chaffing dishes on a daily basis, 20 -40 lbs. Bending to pick up dropped items as needed. Bend to assist in serving food or getting supplies. No kneeling required. Mobility -95% of shift covering all areas of outlets supervising. Continuous standing to assist at hostess station -minimal stationary standing. Climbing stairs -varies by location. No driving required. Environment Inside 95% of shift. Temperatures can exceed 100 degrees if working at location with outside dining facilities and when assisting in kitchen. Benefits Unlimited PTO Medical, dental, & vision insurance Health savings and flexible spending accounts Basic Life and AD&D insurance Company-paid short-term disability Eligible to participate in the Company's 401(k) program with employer matching Employee assistance program Tuition Reimbursement Great discounts on Hotels, Restaurants, and much more. Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral. Salary USD $115,000.00 - USD $125,000.00 /Hr.
    $115k-125k yearly Auto-Apply 23d ago
  • Wit & Wisdom- Cook I

    Sage Hospitality 3.9company rating

    Sonoma, CA job

    Why us? Wit & Wisdom Sonoma is Chef Michael Mina's first venture into wine country dining and delivers Mina's signature flair with a highly curated culinary experience perfect for any time of day. This charming wine country tavern offers American comfort food and a robust wine list nestled in the heart of Sonoma. The restaurant features regional California cuisine cooked on a hearth oven, buoyed by a magnificent wine program as only MINA delivers. Whether enjoying the bocce ball court, the happy hour experience, or a celebratory dinner with friends, Wit & Wisdom is the ideal dining experience for visitors and locals who are looking for a different type of tasting room in wine country. Job Overview Prepare food items in accordance with production requirements and quality standards while maintaining a safe sanitary work environment. Responsibilities Prepare food of consistent quality following recipe cards and production and portion standards, per dupe from servers. Start food items that are prepared ahead of time, making sure not to prepare more than estimated needs. Date all food containers and rotate as per the SOP, making sure that all perishables are kept at proper temperatures. Check pars for shift use, determine necessary preparation, freezer pull and line set up. Note any out-of-stock items or possible shortages. Assist in keeping buffet stocked. Return all food items not used on next shift to designed storage areas, being sure to cover/date all perishables. Assist in setting up plans and actions to correct any food cost problems; control food waste, loss and usage per SOP. Qualifications Education/Formal Training High school education or equivalent experience. Experience Minimum one-year food service or related work. Knowledge/Skills Knowledge of cooking and the practices and procedures of a kitchen in order to perform non-repetitive analytical work. Physical Demands The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Lifting, pushing, pulling and carrying: Position regularly involves lifting food cases and metros weighing up to 70 lbs. Items include food, small equipment -75% of the time. Periodic climbing required. Bending of the knees does become necessary when using the lower oven for cooking, 5-10 times a day. Mobility -full range of mobility and the ability to travel 30-50 feet on a regular basis throughout the day. Continuous standing -during preparation, during service hours or during expediting, usually all day. Must be able to hear equipment timers and communicate with other staff. Must be able to see that product is prepared appropriately. Lifting, pushing, pulling and carrying. Must be able to understand and follow verbal/written instructions and communicate both verbally and in writing. Environment Inside 100% of 8 hour shift. Going in the freezer temperatures can be -10 degrees. On the front line, temperatures can be over 100 degrees. Salary USD $24.81 - USD $24.81 /Hr.
    $24.8 hourly Auto-Apply 21d ago
  • Overnight/Night Auditor

    Remington Hotels 4.3company rating

    Yountville, CA job

    Starting Rate $25.00 What you will be doing Perform all daily audit functions for front office and each outlet of the hotel. Review room and tax posting on computer or register for accuracy, immediately correcting any errors. Ensure all house charges are posted accurately and in a timely fashion. Complete back-up of front office computer system and night audit program daily (if applicable). Complete the rebuild of the front office system, reservation and other related computer maintenance (if applicable). Understand, know and follow management company's accounting and credit policies and procedures. Responsible for all front desk functions including check-ins, check-outs, payments, reservations, PBX operation, answering calls within 3 rings, etc. Guests should be treated promptly, warmly, courteously and professionally. Accurate and clear directions to room locations should be given.
    $25 hourly 32m ago
  • Culinary Supervisor-Kitchen 1-Hilton Garden Inn San Francisco - Oakland Bay Bridge

    Davidson Hospitality Group 4.2company rating

    Emeryville, CA job

    Property Description Hilton Garden Inn San Francisco - Oakland Bay Bridge is a prestigious hotel located in Emeryville, California, offering exciting job opportunities for hospitality professionals seeking to be part of a thriving team. Joining our team means becoming part of a renowned hospitality brand known for its commitment to exceptional guest service and top-notch amenities. The hotel boasts a prime location near San Francisco and the Oakland Bay Bridge, making it a popular choice for both business and leisure travelers. As a team member, you will have the opportunity to work in a dynamic and fast-paced environment, providing outstanding service to guests from diverse backgrounds. Hilton Garden Inn San Francisco - Oakland Bay Bridge values professional growth and development, offering opportunities for advancement within the organization. Join our team and be part of a rewarding and fulfilling career in the hospitality industry, where your skills and dedication will be recognized and rewarded. Overview We're seeking a highly motivated and skilled Culinary Supervisor to join our team! As a Culinary Supervisor, you'll manage the kitchen food service and have the opportunity to work with an amazing team of culinary professionals in a fast-paced and dynamic environment. We're looking for someone who has a passion for food, excellent leadership skills, and the ability to create and implement new ideas. As a Culinary Supervisor, you'll have demonstrated success as a cook and maintain the hands on approach. In addition, you will be responsible for overseeing and coordinating the activities of our culinary staff, ensuring that all meals are prepared to the highest quality standards, and managing inventory and food costs. You'll also be responsible for developing and implementing new menu items, as well as training and mentoring our culinary staff. Overall basic knowledge of cooking techniques in both a la carte and banquet settings, and able to carry out tasks in both planned and troubleshooting scenarios, influences speed and accuracy of the team and has positive impact on cleanliness, organization and overall health of the kitchen. If you're passionate about food and have experience leading a culinary team, we'd love to hear from you! Qualifications 3 years experience in the food and beverage industry Six months to one year in a supervisory position Some wine and fine food knowledge helpful Read, write and speak English fluently Food/Beverage Service Worker Permit, where applicable Ability to communicate effectively with the public and other Team Members Benefits Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners' mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company's heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group. In keeping with the company's heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families. Multiple Tiers of Medical Coverage Dental & Vision Coverage 24/7 Teledoc service Free Maintenance Medications Pet Insurance Hotel Discounts Tuition Reimbursement Paid Time Off (vacation, sick, bereavement, and Holidays). 401K Match Working at Davidson is like nowhere else. It's less of a job, more of a calling. It's part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other. EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation Davidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify. Salary Range USD $30.00 - USD $32.00 /Hr.
    $30-32 hourly Auto-Apply 13d ago
  • Spa Receptionist

    Highgate Hotels 4.5company rating

    San Francisco, CA job

    Compensation Type Hourly Highgate Hotels Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. **************** Location Located in the exclusive Nob Hill neighborhood and in the process of going through a complete reimagination, The Huntington provides guests with modern amenities and conveniences within a historic space. Guests can enjoy fine dining, a three level spa, beautiful rooms and suites as well as meeting and event spaces without ever leaving the property. The Huntington provides guests with the best location and amenities San Francisco has to offer. Overview The Spa Receptionist is the first point of contact for all spa guests and plays a key role in delivering an exceptional luxury experience. This role handles reservations, check-ins, check-outs, retail sales, and guest communication with grace, efficiency, and professionalism. The Spa Receptionist ensures a seamless and personalized spa journey while supporting overall spa operations. Responsibilities * Welcome guests warmly, providing an attentive and polished greeting upon arrival.• Escort or direct guests through their spa journey, ensuring comfort and clarity.• Anticipate guest needs and respond promptly to requests, preferences, and concerns.• Provide knowledgeable recommendations on treatments, spa experiences, memberships, and retail products.• Maintain a calm, luxurious atmosphere in the reception and retail areas.• Manage all spa bookings, confirmations, modifications, and cancellations with accuracy.• Maintain a deep understanding of treatment menu offerings, therapist specialties, and treatment durations.• Optimize the schedule to maximize therapist productivity and guest satisfaction.• Handle guest check-ins and check-outs efficiently, including payment processing and charges.• Answer emails, calls, and inquiries promptly and professionally.• Offer thoughtful product recommendations and assist guests in selecting retail items that suit their wellness needs.• Ensure retail displays are immaculate, fully stocked, and visually appealing.• Support monthly inventory counts, restocking, and reporting.• Promote spa promotions, special packages, and seasonal experiences.• Communicate guest information, preferences, or special requests to therapists and spa leadership.• Maintain cleanliness and presentation of the front desk, retail area, and relaxation spaces.• Assist with locker room or facility needs during peak times (as needed).• Participate in daily briefings and contribute to a collaborative team environment.• Handle sensitive guest information with confidentiality.• Follow all cash-handling policies and financial protocols.• Maintain knowledge of spa safety procedures and emergency protocols.• Ensure adherence to brand standards, SOPs, and service guidelines. Qualifications * Previous experience in luxury hospitality, retail, spa, front desk, or concierge roles strongly preferred.• Exceptional communication, interpersonal, and guest-service skills.• Strong multitasking abilities and comfort working in a fast-paced, serene environment.• Proficiency in spa software/POS systems (e.g., Book4Time, SpaSoft, Mindbody, etc.).• Professional appearance and polished demeanor.• Flexible availability, including weekends and holidays.• Warm, gracious, and naturally service-oriented.• Highly organized, detail-focused, and proactive.• Confident in recommending services and retail products.• Able to remain calm, composed, and guest-focused under pressure.• Team player with a positive, solution-oriented attitude.
    $30k-37k yearly est. Auto-Apply 44d ago
  • Barista - S&R Lounge at Hotel Zetta

    Sage Hospitality 3.9company rating

    San Francisco, CA job

    Why us? The S&R Lounge at Hotel Zetta is seeking a part-time Barista to join our team in serving guests with creativity and passion! Work Where You Belong! Hotel Zetta - For the bold and the brave, this creative haven is steeped in a playful, adventurous spirit. One-of-a-kind touches, distinctive design, and dynamic art fill every stay with surprise and delight. As part of Sage Hospitality Group, we passionately strive to be the best and create excellence in everything we do. We believe in enriching lives one experience at a time. More than a slogan, we empower our employees to make positive impacts on the communities in which we live and work. By providing genuine service we build relationships with our guests and value for our shareholders, and we create unforgettable experiences. We are looking for independent thinkers. Those who harness their entrepreneurial spirit so that it breaks preconceived notions. We're not afraid to forge our own path. After all,it'swhat industry leaders do. That's why we welcome risk takers and creative spirits alike. No matter your daily role, Sage recognizes that your success is about more than the work you do-it's really about who you are, which is why we invest in your personal and professional growth. We hope you consider joining us! Job Overview Our Barista is the morning foundation of the S&R Lounge at Hotel Zetta and is responsible for honoring each and every customer by providing excellent customer service and serving high-quality coffee and food products to our guests. Responsibilities Providing quality coffee and espresso beverages and food items consistently for all guests. Working the cash register. Cleaning and stocking café. Developing enthusiastically satisfied customers all of the time. Maintains quality operations. Qualifications Education/Formal Training High school education or equivalent experience. Experience Previous experience in a barista or food/beverage customer service role strongly preferred. Knowledge/Skills Must have excellent customer service skills. Physical Demands The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to hear timers and coordinate with other baristas. Must be able to check food quality and read production charts/recipes. Ability to interact with guests in a positive, hospitable manner. Must be able to use the cash register/collect money with accuracy. Ability to work independently and prioritize tasks. Ability to read, write, and communicate in English. Position regularly involves lifting product cases weighing up to 70 lbs. Pushing and pulling carts is required. Regular bending to lift items and supplies. No kneeling. Mobility - regularly moves all around the coffee shop. Continuous standing Environment Physically strenuous -prolonged standing, walking, lifting and carrying throughout entire shift in indoor environment. Employer will consider all qualified applicants in a manner that adheres to the regulations and requirements of the local ordinance. EOE Benefits Paid Sick Leave Eligible to participate in the Company's 401(k) program with employer matching Great discounts on Hotels, Restaurants, and much more Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral Salary USD $20.67 - USD $20.67 /Hr.
    $20.7 hourly Auto-Apply 19d ago
  • Reservations & Revenue Manager

    Highgate Hotels 4.5company rating

    San Francisco, CA job

    Compensation Type Hourly Highgate Hotels Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. **************** Location Located in the exclusive Nob Hill neighborhood and in the process of going through a complete reimagination, The Huntington provides guests with modern amenities and conveniences within a historic space. Guests can enjoy fine dining, a three level spa, beautiful rooms and suites as well as meeting and event spaces without ever leaving the property. The Huntington provides guests with the best location and amenities San Francisco has to offer. Overview The Reservations & Revenue Manager is responsible for maximizing Rooms revenue through management of the hotel's room inventory, and for assisting in managing of the day-to-day activities and duties of the Reservations Department. The Huntington Hotel is seeking an Reservations & Revenue Manager to assist in maintaining accuracy and efficiency with regard to the standards of Huntington reservations sales system. Candidates for this position must have strong guest services and sales experience, and the ability to work independently. The ability to work nights, weekends, and holidays is a requirement of this position. Responsibilities * Ensuring phones are managed and answered timely * Assisting in scoring calls, coaching staff, and handling guest complaints * Training new staff and updating seasoned staff on new procedures * Ensuring staff manage leads and follow-ups appropriately * Managing breaks and shift changes, and communicating scheduling changes Qualifications * High school diploma or equivalent * Previous management experience preferred * Prior call center, front office, or reservations experience required * Opera Property Management System and Revinate experience preferred * Must possess multi-tasking and leadership abilities * Excellent guest service and sales skills is a must * Must be able to effectively communicate both verbally and written in a friendly, courteous and service -oriented manner * Available to work nights, weekends and holidays, with the flexibility to work overtime as needed
    $82k-119k yearly est. Auto-Apply 44d ago
  • Director of Engineering

    Sage Hospitality 3.9company rating

    Sonoma, CA job

    Why us? Nestled in the heart of Sonoma and mere steps from the unique charm and history of its Plaza, The Lodge brings this enchanting town to life in an authentic and nuanced way. Hand-crafted touches pay homage to centuries of local craftspeople. Programming emphasizes the process, resulting in a deeper appreciation for the finished product - be it wine, art, or olive oil. Welcoming associates display pride and love for the region…a sentiment that is all but infectious. And tightly woven community connections ensure our Sonoma resort guests feel like locals, and locals feel like friends. Job Overview Develop, implement and manage emergency programs for the operation and maintenance of all equipment and physical structures and landscaping in compliance with corporate/franchise standards, local, state and national codes and regulations to protect the asset, guests and employees, to ensure optimum operations, minimize expenses and maximize customer satisfaction. Position is responsible for the short and long term planning and day-to-day operations of the engineering division. Recommends the department's budget and capital expenditures and manages expenses within approved budget constraints. Participates in total hotel management as a member of the hotel Executive Committee. Responsibilities Supervise the Human Resources in the division to attract, retain and motivate the staff; hire, train, develop, empower, coach and counsel, conduct performance and salary reviews, resolve problems, provide open communication vehicles, discipline and terminate, as appropriate. Develop, recommend, implement and manage the department's budget capital expenditure plan, forecasts and objectives consistent with maintaining a first class property and management's expectations. Develop, implement and manage a maintenance program and negotiate maintenance contracts for the hotel, the grounds and all of the equipment in compliance with corporate/franchise standards and local, state and national codes and regulations to ensure the safety, convenience and satisfaction of all guests, managers and employees to protect the asset and maintain the property in first class condition. Develop, implement and direct all Emergency Programs; ensure all equipment is maintained, conduct inspections and drills, ensure compliance with all codes and regulations, train all employees and maintain accurate records to ensure a safe environment which protects the asset, guests and employees. Develop, implement and manage energy conservation programs for the property to minimize expenses. Coordinate renovation bidding, define the cost and scope of the project and oversee the general contractor and subcontractors to ensure quality work is performed for minimal cost. Qualifications Education/Formal Training More than two years of post high school education Experience Experience required by position is from four to five years of employment in a related position with this company or other organization(s). Knowledge/Skills Requires advanced knowledge of building management/engineering. May require advanced working knowledge of other major areas in the hotel and the skill to integrate and communicate that information. Requires advanced knowledge of building management/engineering and housekeeping operations. May require considerable working knowledge of other major areas in the hotel and the skill to integrate and communicate that information. Must have advanced working knowledge in the following areas: General plumbing, refrigeration, air conditioning, electrical systems, boilers, bathroom fixtures and tiling, painting - prep to finish, basic carpentry, groundskeeping. Requires advanced knowledge of building management/engineering. Requires analyzing activities and/or information involving some original data manipulation or interpretation to arrive at logical conclusions. Requires management skills. Ability to provide information and associated services to hotel management and guests. Excellent comprehension and literacy required for procedures, reports, budgets, instructions. Physical Demands The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to communicate with management and staff. Ability check hotel premises. Ability to communicate with management and staff. Frequent lifting, pushing, pulling and carrying of weights up to 25 lbs. and occasionally greater, for all hotel equipment and machinery. 50-75% of job function. Frequent bending and/or kneeling throughout the day for repairs and maintenance of hotel property, equipment and machinery. 50% of job function. Mobility - throughout the hotel, all floors, varying heights and distances. Use of ladders and lifts required at times. Generally 75-80% of job function. Continuous standing required in varying degrees throughout the day. Climbing stairs up to approximately 210 steps 5% of each day. Driving - limited driving on an occasional basis for supplies, equipment, etc. Generally within 20 miles. Environment Work inside 95% of week; outside 5% of week. Abnormal temperatures - walk-in freezers - below 32 degrees, 1% of the time. Salary USD $110,000.00 - USD $125,000.00 /Yr.
    $110k-125k yearly Auto-Apply 23d ago
  • Line Cook

    Davidson Hospitality Group 4.2company rating

    Emeryville, CA job

    Property Description Hilton Garden Inn San Francisco - Oakland Bay Bridge is a prestigious hotel located in Emeryville, California, offering exciting job opportunities for hospitality professionals seeking to be part of a thriving team. Joining our team means becoming part of a renowned hospitality brand known for its commitment to exceptional guest service and top-notch amenities. The hotel boasts a prime location near San Francisco and the Oakland Bay Bridge, making it a popular choice for both business and leisure travelers. As a team member, you will have the opportunity to work in a dynamic and fast-paced environment, providing outstanding service to guests from diverse backgrounds. Hilton Garden Inn San Francisco - Oakland Bay Bridge values professional growth and development, offering opportunities for advancement within the organization. Join our team and be part of a rewarding and fulfilling career in the hospitality industry, where your skills and dedication will be recognized and rewarded. Overview Are you a passionate and skilled Line Cook looking for an exciting opportunity to showcase your culinary talents in a fast-paced and dynamic environment? Join our team as a Line Cook and be part of a culinary team committed to delivering exceptional dining experiences to our guests. We are seeking dedicated individuals who are eager to create delicious and visually stunning dishes that will leave a lasting impression. Summary: Prepare and cook a variety of dishes with precision and attention to detail Collaborate with the culinary team to develop new menu items and specials Maintain cleanliness and organization of the kitchen and workstations Ensure food quality and presentation meet our high standards Follow recipes and cooking techniques to consistently deliver exceptional meals Adhere to food safety and sanitation regulations Work in a fast-paced environment while maintaining composure and efficiency Demonstrate a passion for culinary arts and a willingness to learn and grow Join our team of culinary professionals and elevate the dining experience for our guests. Apply now to become a Line Cook and showcase your culinary skills in a vibrant and rewarding environment! Qualifications High school diploma or equivalent Previous experience as a Line Cook or in a similar role Knowledge of culinary techniques and ingredients Ability to work in a fast-paced environment Strong communication and interpersonal skills Ability to work independently and as part of a team Ability to stand for extended periods of time Willingness to learn and take direction from senior chefs Benefits Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners' mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company's heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group. In keeping with the company's heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families. Multiple Tiers of Medical Coverage Dental & Vision Coverage 24/7 Teledoc service Free Maintenance Medications Pet Insurance Hotel Discounts Tuition Reimbursement Paid Time Off (vacation, sick, bereavement, and Holidays). 401K Match Working at Davidson is like nowhere else. It's less of a job, more of a calling. It's part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other. EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation Davidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify. Salary Range USD $22.91 - USD $22.91 /Hr.
    $22.9 hourly Auto-Apply 60d+ ago
  • Bell Person

    Davidson Hospitality Group 4.2company rating

    San Francisco, CA job

    Property Description Join the team at Hotel Zephyr - Fisherman's Wharf, located in the heart of San Francisco's iconic waterfront! As a unique and vibrant hotel, we are seeking enthusiastic and motivated individuals to be part of our team. With our innovative and playful nautical-themed decor, Hotel Zephyr offers an exciting and dynamic work environment. As an employee, you will have the opportunity to provide exceptional service to our guests and create memorable experiences. With Fisherman's Wharf as our backyard, you will have access to the city's top attractions and a bustling, energetic atmosphere. Join us and be part of a team that values teamwork, creativity, and a commitment to excellence in hospitality. Apply now and embark on a rewarding career at Hotel Zephyr - Fisherman's Wharf! Overview Are you a vibrant and customer-oriented individual who loves creating exceptional experiences? Join our team as a Bellperson and become an integral part of our guests' memorable stays. With your high energy, enthusiasm, and impeccable service skills, you'll assist guests with their luggage, provide information about our hotel's amenities and local attractions, and ensure a warm and welcoming atmosphere. Take this opportunity to shine in a dynamic and rewarding hospitality environment. Apply now and join our team of dedicated professionals! Key Responsibilities: Greet guests with a warm and friendly demeanor upon arrival Assist guests with their luggage, ensuring prompt and efficient service Provide information about hotel amenities, services, and local attractions Escort guests to their rooms, explaining the features and facilities Deliver messages, packages, and other items to guest rooms Coordinate transportation arrangements for guests as requested Maintain a neat and organized lobby area Anticipate and fulfill guests' needs to ensure a memorable stay Join our team as a Bellperson and be part of our commitment to delivering exceptional guest experiences. Apply now and embark on a rewarding hospitality career where you'll have the opportunity to make a positive impact on our guests' stays and create lasting memories. Qualifications One year prior Guest Services/Bell experience preferred Valid CDL license where applicable Familiarity with local area and attractions Read, write and speak English fluently Ability to communicate effectively with the public and other employees Benefits Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners' mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company's heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group. In keeping with the company's heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families. Multiple Tiers of Medical Coverage Dental & Vision Coverage 24/7 Teledoc service Free Maintenance Medications Pet Insurance Hotel Discounts Tuition Reimbursement Paid Time Off (vacation, sick, bereavement, and Holidays). 401K Match Working at Davidson is like nowhere else. It's less of a job, more of a calling. It's part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other. EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation Davidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify. Salary Range USD $19.18 - USD $19.18 /Hr.
    $19.2 hourly Auto-Apply 50d ago

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