Supervisor jobs at Pyramid Hotel Group

Apply here to be considered for our future Supervisor openings: Our Talent Acquisition team will be reviewing applicants from this posting and determining if your skills and experience align with one of the following Supervisor roles; Fulfillment Center/Distribution Center Supervisor, Outbound Operations Supervisor, Inbound Operations Supervisor and Inventory Supervisor. This review is for future hiring within our Groveport, OH fulfillment center. Please be aware that this role description is a generalized description and may not have the exact details of the role you could be identified for. Please ensure that you answer our application questions because we will use your answers to help identify you for the right aligned Supervisor opportunity. If you are identified as a potential fit, one of our recruiters will reach out to set up a call to discuss our future opportunity. Who we are: We're Cart.com, one of the fastest growing commerce enablement companies in the world. We provide the digital and physical infrastructure that empowers thousands of leading B2B and B2C companies to unify commerce operations across channels and sell and fulfil anywhere their customers are. We're building toward a world where commerce has no bounds. Our enterprise-grade software, services and logistics infrastructure, including our own network of omnichannel fulfillment and distribution centers, enable merchants to navigate an increasingly complex operating landscape and drive efficient growth. Our goal is to be the global backbone of commerce. To achieve it, we're looking for entrepreneurial, innovative and determined teammates who are eager to help our growing base of customers simplify their commerce operations and seamlessly reach their own customers, wherever they are. Sound like you? We'd love to hear from you. Cart.com Fast Facts: 6,000+ customers worldwide 1,600+ employees globally 14 warehouses nationwide, totaling over 8 million square feet of space Our software lists $10+ trillion in product value across channels Our digital and physical operations support $8+ billion in Gross Merchandise Value Our values: Cart.com is building a company that is committed to living out these 6 core values: Be brand obsessed: Our lives are shaped by the brands we interact with daily. We obsess over the brands we serve, and about the things they care about. Think beyond the box: “We've always done it that way” is not a phrase uttered often at our office. We create creative solutions to complex problems. Don't give up: We learn from our challenges and see them for what they are; great building blocks to an amazing brand story. Speak up: We communicate clearly and directly because we care deeply. Communication is the bedrock of our community. Work together: We've built a team that prides itself on diversity of thought and background. Collaboration is better with contrast. Remember to be human: We work hard, but we leave room for the people, places and things that we love. The Role: This role will be a key leader at our Groveport, OH Fulfillment Center. You will be responsible for managing and motivating a team to achieve productivity, safety, and departmental goals. The potential assignments would be one or more of the following areas: replenishment, receiving, outbound, inventory, special projects & returns. The ability to, work in a fast-paced environment, motivate a performance driven team, and be customer service driven, is a must. What You'll Do: Manage a team of associates ranging from 10-30 team members Manage time tracking, time off, and approve timecards for your team Be comfortable running metrics and reports to establish team performance and share updates with the broader operations team Give directions for shift operational flow, flex resources to consistently achieve requirements in all areas at lowest cost and best possible service levels Drive efficiency in operations by continuously improving current processes and practices. Maintain a safe work environment. Hire and train distribution center team members on best practices and maintain policy and procedures as outlined Work cross functional with other supervisors to achieve broader goals outside your main department. Who You are: A leader with the ability to influence A high level communicator both orally and written Able to multi-task and adapt to a changing environment A Problem Solver Team oriented with strong interpersonal skills What You've Done: 3+ yrs warehouse operations experience within 1 of the following....replenishment, receiving, outbound, inventory, special projects & returns 1+ years of supervisory or lead experience in which you motivated, trained and led your team into performing at extraordinary levels. Systems experience with WMS, OMS, Excel, and other Office applications. High School diploma or GED. Top candidates will also have: You have successfully utilized data to support decisions and drive success in your responsible areas Prior 3PL operations experience. Prior B2B wholesale experience Physical Work Environment: Able to withstand moderate physical activity (standing, walking, bending, stooping over, reaching, etc.). Able to lift and carry up to 25-30 lbs. on occasion (document boxes, files, binders, and other items) Able to maintain attention and concentration for extended periods of time Able to work overtime including extended schedules during peak seasons. Currently, Cart.com does not intend to hire candidates who will need, now or in the future, Cart.com sponsorship through any non-immigrant visa category such as the H-1B, H-1B1, E-3, O-1, or TN. All hiring is contingent on eligibility to work in the United States. We are unable to sponsor or transfer visas for applicants. Cart.com is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Who We Are: We're Cart.com, one of the fastest growing commerce enablement companies in the world. We provide the digital and physical infrastructure that empowers thousands of leading B2B and B2C companies to unify commerce operations across channels and sell and fulfil anywhere their customers are. We're building toward a world where commerce has no bounds. Our enterprise-grade software, services and logistics infrastructure, including our own network of omnichannel fulfillment and distribution centers, enable merchants to navigate an increasingly complex operating landscape and drive efficient growth. Our goal is to be the global backbone of commerce. To achieve it, we're looking for entrepreneurial, innovative and determined teammates who are eager to help our growing base of customers simplify their commerce operations and seamlessly reach their own customers, wherever they are. Sound like you? We'd love to hear from you. Cart.com Fast Facts: 6,000+ customers worldwide 1,600+ employees globally 14 warehouses nationwide, totaling over 8 million square feet of space Our software lists $10+ trillion in product value across channels Our digital and physical operations support $8+ billion in Gross Merchandise Value Our values: Cart.com is building a company that is committed to living out these 6 core values: Be brand obsessed: Our lives are shaped by the brands we interact with daily. We obsess over the brands we serve, and about the things they care about. Think beyond the box: “We've always done it that way” is not a phrase uttered often at our office. We create creative solutions to complex problems. Don't give up: We learn from our challenges and see them for what they are; great building blocks to an amazing brand story. Speak up: We communicate clearly and directly because we care deeply. Communication is the bedrock of our community. Work together: We've built a team that prides itself on diversity of thought and background. Collaboration is better with contrast. Remember to be human: We work hard, but we leave room for the people, places and things that we love. Onsite: This position is open to applicants or individuals who are located in or around Groveport, OH and able to work 3rd Shift scheduled Sunday-Thursday 9:30pm-6:30am with flexibility for longer hours based off of business and peak needs. The Role: The Fulfillment Center Supervisor will be a key leader at our Fulfillment Center. You will be responsible for managing and motivating a team to achieve productivity, safety, and departmental goals. The potential assignments would be one or more of the following areas: replenishment, receiving, outbound, inventory, special projects & returns. The ability to, work in a fast-paced environment, motivate a performance driven team, and be customer service driven, is a must. What You'll Do: Supervise and direct a team of associates per shift. Monitor KPIs such as UPH, accuracy, and safety compliance. Assign labor based on workload and priorities across functional areas. Train and coach associates on SOPs, WMS usage, and quality expectations. Escalate operational or client issues to the Manager/Site Director. Promote a safe, collaborative, and positive work culture. Ensure associates adhere to attendance, policy, and performance standards. Who You are: A leader with the ability to influence A high level communicator both orally and written Able to multi-task and adapt to a changing environment A Problem Solver Team oriented with strong interpersonal skills What You've Done: 3+ yrs warehouse operations experience within 1 of the following....replenishment, receiving, outbound, inventory, special projects & returns 1+ years of supervisory or lead experience in which you motivated, trained and led your team into performing at extraordinary levels. 1+ yrs working for a 3PL provider Systems experience with WMS, OMS, Excel, and other Office applications. High School diploma or GED. Physical Work Environment: Sunday to Thursday Work Schedule 3rd Shift: 9:30PM to 6:30AM Daily Schedule Overtime day's would typically be a Friday night shift. Able to withstand moderate physical activity (standing, walking, bending, stooping over, reaching, etc.). Able to lift and carry up to 25-30 lbs. on occasion (document boxes, files, binders, and other items) Able to maintain attention and concentration for extended periods of time Able to work overtime including extended schedules during peak seasons. Currently, Cart.com does not intend to hire candidates who will need, now or in the future, Cart.com sponsorship through any non-immigrant visa category such as the H-1B, H-1B1, E-3, O-1, or TN. All hiring is contingent on eligibility to work in the United States. We are unable to sponsor or transfer visas for applicants. Cart.com is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

At DraftKings, AI is becoming an integral part of both our present and future, powering how work gets done today, guiding smarter decisions, and sparking bold ideas. It's transforming how we enhance customer experiences, streamline operations, and unlock new possibilities. Our teams are energized by innovation and readily embrace emerging technology. We're not waiting for the future to arrive. We're shaping it, one bold step at a time. To those who see AI as a driver of progress, come build the future together. The Crown Is Yours As an Operations Supervisor, you'll lead a team at the heart of our innovative lottery courier product, Jackpocket. You'll oversee daily lottery courier operations, ensuring smooth and timely ticket order processing to hit production goals. You'll shape key decisions on personnel management, process development, and operational improvements to maintain excellence. In this fast-growing industry, your leadership will directly impact and elevate the digital lottery courier experience for our customers. What You'll Do Lead the fulfillment center team, managing lottery operations resources and tasks to hit production targets while responding to changing business demands. Serve as the Manager-on-Duty in our fulfillment center and manage shift scheduling, attendance, and employee breaks. Troubleshoot and resolve operational challenges, including internet outages, power failures, and staffing shortages. Accurately and promptly handle the redemption of high-value lottery tickets. Manage inventory and ensure office supplies and equipment are ordered as needed. What You'll Bring Availability to support a continuous operation including nights, weekends, and holidays. A commitment to promoting safety, efficiency, and adherence to industry regulations. Ability to promote a positive work environment through strong leadership and problem-solving skills. Experience in fast-paced environments, with a knack for technology and familiarity with common software, including Microsoft Excel. Self-starter mentality and sharp attention to detail, with the ability to prioritize and tackle tasks independently. Leadership experience in recruiting, hiring, training, and motivating employees. Physical capability to stand and walk frequently and occasionally lift up to 25 lbs. #LI-SA2 Join Our Team We're a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don't worry, we'll guide you through the process if this is relevant to your role. The US hourly rate for this full-time position is 23.08 USD - 28.85 USD, plus bonus, equity, and benefits as applicable. Our ranges are determined by role, level, and location. The compensation information displayed on each job posting reflects the range for new hire pay rates for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific pay range and how that was determined during the hiring process. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Hiring Company: Frank Brunckhorst Co., LLCOverview:This person supports the Distribution Manager and is responsible for the daily performance of hourly employees. Responsibilities include all aspects of Distribution Operations which may include Boxing, Picking, Checking and Shipping functions.Job Description: Responsibilities: Communicate/Coordinate/Supervise department's daily activity to meet goals and objectives. Ensure that employees and departments adhere to Standard Operating Requirements (SOP's). Effective communication with all customers (internal and external) Train lead persons in all job requirements including supervisory responsibilities. Ensure that all employees in the department are trained and understand the process. Ensure that all employees are trained in safety practices and conform to safety requirements. Confers with Management and employees on departmental problems, and makes recommendations for actions. Compiles required reports and maintains records. Including daily inventory. Updates e-Time daily and schedules time off for employees. Represents Department at company meetings, functions and/or activities. Qualifications: High School/GED required, minimum of two (2) years of college preferred Three (3) to five (5) years of distribution experience required. Proficient in Microsoft Office applications Bilingual (English/Spanish) a plus Location:Groveport, OHTime Type:Full time Department:Distribution Management

At GHD, we don't just believe in the power of commitment, we live and breathe it every day. That's why we pledge to empower all of our people to make a positive impact. Combining our deep technical expertise with the capabilities of our clients and partners, we respond to some of the most complex challenges facing our planet today. See where your commitment could take you. There's no pledge more important than the one we make to look after our environment, and we're committed to helping you do exactly that. Join us as we strive to ensure a sustainable future for our communities and the world we live in. Become part of our global network of skilled engineers, scientists, auditors, planners and environmental specialists, all working together to leave this world better than we found it. Who are we looking for? GHD has an opportunity for a Team Leader / Technical Director to join our growing Central Region Contaminated Assessment Remediation (CAR) Group based in our Midland, TX office with the flexibility of a hybrid (office/remote) work environment. If you are a self-motivated professional with excellent technical skills, federal/state/local environmental regulatory knowledge, team building skills, and existing relationships with clients, prospects, and regulators then this is a great opportunity to explore! Working with an energetic and high performing team, this position offers a variety of work and will see you involved in: Client & Customer Management (External): Manage important client relationships with guidance from senior colleagues, or oversee relationship management with a group of more transactional clients and customers. Solutions Analysis: Analyze specific problems and issues to find the best solutions. Solutions could be technical or professional in nature. Simulation and Modeling: Coordinate a complex process to conduct comprehensive simulations or modeling, testing the performance of different solutions. Insights and Reporting: Prepare and coordinate the completion of various data and analytics reports. Request for Bid Solicitation/Proposal/Tender Response: Gather information and resources, draft and complete proposals, and fulfill all process requirements (in terms of deadlines, documentation, etc.) in response to bid solicitations, request for proposal, and request for tender to create the best chance of being awarded the contract. Project Management: Deliver small- or medium-scale projects while working within an established program management plan. Community of Practice Management: Participate in and contribute to a community of practice in a defined area of expertise or consulting to build own capability and develop innovative practice among colleagues. Health, Safety, and Environment: Monitor and review performance against health, safety, and environment (HSE) key performance indicators (KPIs) and patterns of behavior within the area of responsibility. Take action to improve performance and to resolve noncompliance with the organization's HSE policies, procedures, and mandatory instructions. Personal Capability Building: Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation, where relevant, to improve performance and fulfill personal potential. Maintain an in-depth understanding of technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media. Analysis of "As Is" and "To Be": Document "as is" and "to be" processes and describe the changes required to migrate to the "to be" capability to record accurately the change required. Experience building and leading a high-functioning team specializing in contaminated sites, investigation and remediation Solid understanding and working knowledge of Texas and New Mexico regulatory environment including RRC, TCEQ, NMOCD, NMED, and NM SLO. Solid understanding of U.S. EPA regulations, State environmental regulations for various states, and other standards/regulations affecting the regulated community Experience with preparing regulatory work plans and reports for investigation, remediation, and closure; working knowledge of methods and procedures for site characterization, hydrogeologic analysis and remediation of contaminants in soil, soil vapor, indoor air; and groundwater understanding of multimedia remedial technologies for addressing a variety of contaminants. Ability to travel for short durations which will include overnight travel Professional Designation/License (Colorado REP, Engineer, Geologist, etc) a plus OSHA 40 Hour HAZWOPER certification Education Bachelor's and/or Advanced degree in Applied Science (Engineering, Geology, or Science) Experience General Experience: Substantial general work experience together with comprehensive job related experience in own area of expertise to fully competent level. (Over 6 years to 10 years) Managerial Experience: Experience of supervising and directing people and other resources to achieve specific end results within limited timeframes (13 months to 3 years) Minimum 10 years of experience in contaminated site investigation and remediation #LI-JS1 Take on some of the world's toughest challenges - with everyone at GHD backing you every step of the way. We'll give you control over your career, empower you to find innovative solutions and help you create a lasting impact. See where your commitment could take you with GHD. As a multicultural organization, we encourage individual achievement and recognize the strength of a diverse workforce. GHD is an equal opportunity employer. We provide equal employment opportunities to all qualified employees and applicants without regard to race, color, religion, genetic information, national origin, sex (including same sex), sexual orientation, gender identity, pregnancy, childbirth, or related medical conditions, age, disability or handicap, citizenship status, service member status, or any other category protected by federal, state, or local law.

The Levy Group of Companies is seeking a Supervisor to work at our Fulton Mill Services location in Delta, OH. The Supervisor will be responsible for day to day operations of slag removal and steel mill services and/or slag and scrap processing. Salary: Benefits Competitive benefits package including Medical, Dental, Prescription, 401(K) with 3% Employer Contribution, Long- and Short-term Disability Tuition Reimbursement for qualified skilled trade programs Student Loan Repayment Program Employee Referral Program ResponsibilitiesThe Supervisor will: Support safety and environmental initiatives including employee safety engagement; regulatory compliance and related training Ensure equipment availability through effective and efficient scheduling of equipment maintenance and repairs Develop, support, coordinate, assign and schedule work for maintenance personnel Coordinate teams to identify process improvements and to develop and document maintenance procedures Develop and maintain relationships with vendors and operations management Assist the Operations Manager in developing budgets and business plans Review monthly budget to manage maintenance department costs Monitors product specifications for commercial and state applications Manages equipment and plant maintenance procedures and costs Runs KPI reports, analyzes data and utilizes information for better decision-making Perform other duties as assigned by supervisor SkillsThe ideal candidate will have: Ability to Lift up to 50 lbs. Minimum of five years of experience in an industrial or construction environment with supervisory experience Computer skills including knowledge of Microsoft Office products Ability to understand financial data Ability to communicate effectively in written and verbal format individually and in group settings High School Diploma or equivalent Valid Driver's License To ApplyPlease submit your resume. Military Members are welcome and Veterans are encouraged to apply! Who is Edw. C. Levy? We are a unique, 100-year-old family-owned company that transforms our recycled products into construction materials, lightweight aggregates, asphalt, cement, concrete, agricultural products, and more. We provide steel mill services, flame cutting and treatment, road building, logistics, laboratory testing, and a variety of other solutions for our customers. The Levy Group of Companies is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. The Levy Group of Companies makes hiring decisions based solely on qualifications, merit, and business needs at the time.

In Ohio, our Team Jeni's Team Leaders have the opportunity to earn an average of $21.90 per hour!* *This is an estimate of hourly earnings. It is based on the 2025 base pay rate, plus 2024's hourly tip average. 2025 actual customer tips may vary. In Ohio, if the average hourly earnings of a Team Leader are less than $16 per hour in a two-week pay period, Jeni's will add the difference to the person's paycheck so that their average hourly earnings reach $16 per hour for that pay period. Jeni's Splendid Ice Creams is searching for part-time Team Leaders to join our Easton team. At Jeni's, we're devoted to making better ice creams and bringing people together. Our scoop shops are at the heart of how we serve this mission. They are where we offer the ice creams we work so hard to build from the ground up-where people come together to share joy and conversation. We love people. We love ice cream. We view ice cream as a form of art. Team Jeni's Team Leaders are part-time crew members who lead shifts. In addition to leading shifts, they scoop and serve ice cream to our customers, make waffle products, run the register with cash management responsibilities, keep the shop clean, change out buckets of ice cream, and perform a number of other important, related tasks. As a Team Leader, you will: Serve the ice cream Time magazine calls “the best in America” Gain valuable real-world business and entrepreneurship experience Work in an environment oriented around serving each other and making people's day Lead shifts and act as a role model for other team members Have opportunities for growth within a growing company Receive competitive compensation Qualities of Team Leaders: Exhibit passion for community, an eye for detail, a willingness to clean (a lot), stamina (to serve people in long lines), and the ability to work in a fast-paced environment The ability to positively influence and lead a shift of ambassadors, helping them uphold the highest standards and feel supported Resourceful and calm when challenges come up Have great judgment, common sense, and be skillful interpersonally Familiar with (and be able to articulate to customers) what distinguishes Jeni's Splendid Ice Creams from other ice creams, and be able to articulate that to the 500th customer with the same care and presence as the 1st customer Available to work weekends, late nights (past 11 p.m.) Provide consistent, world-class service to every single customer Reliable, on time, and ready to hustle for every shift Committed to the well-being of their shop team, their community, and the environment around them About Jeni's Splendid Ice Creams: Founded by Jeni Britton in 2002, Jeni's Splendid Ice Creams is a B Corp headquartered in Columbus, Ohio, with scoop shops in over twenty cities across the country, making it possible for members of Team Jeni's who are interested in developing their careers, or transitioning to a new city, to have meaningful opportunities to learn, grow, and explore. Our Team Leaders make a difference in their shop, their community, and in how they partner with their team and serve their customers. If this opportunity sounds delicious to you, please apply. Jeni's is an equal opportunity employer. Said our way, we love and honor differences, and we love sharing common values such as talent, hustle, guts, resilience, and empathy. Our differences are a primary source of our team's strength and we crave having a team rich with diversity which is creativity and art in its human form.

Job Description In Ohio, our Team Jeni's Team Leaders have the opportunity to earn an average of $21.90 per hour!* *This is an estimate of hourly earnings. It is based on the 2025 base pay rate, plus 2024's hourly tip average. 2025 actual customer tips may vary. In Ohio, if the average hourly earnings of a Team Leader are less than $16 per hour in a two-week pay period, Jeni's will add the difference to the person's paycheck so that their average hourly earnings reach $16 per hour for that pay period. Jeni's Splendid Ice Creams is searching for part-time Team Leaders to join our Easton team. At Jeni's, we're devoted to making better ice creams and bringing people together. Our scoop shops are at the heart of how we serve this mission. They are where we offer the ice creams we work so hard to build from the ground up-where people come together to share joy and conversation. We love people. We love ice cream. We view ice cream as a form of art. Team Jeni's Team Leaders are part-time crew members who lead shifts. In addition to leading shifts, they scoop and serve ice cream to our customers, make waffle products, run the register with cash management responsibilities, keep the shop clean, change out buckets of ice cream, and perform a number of other important, related tasks. As a Team Leader, you will: Serve the ice cream Time magazine calls “the best in America” Gain valuable real-world business and entrepreneurship experience Work in an environment oriented around serving each other and making people's day Lead shifts and act as a role model for other team members Have opportunities for growth within a growing company Receive competitive compensation Qualities of Team Leaders: Exhibit passion for community, an eye for detail, a willingness to clean (a lot), stamina (to serve people in long lines), and the ability to work in a fast-paced environment The ability to positively influence and lead a shift of ambassadors, helping them uphold the highest standards and feel supported Resourceful and calm when challenges come up Have great judgment, common sense, and be skillful interpersonally Familiar with (and be able to articulate to customers) what distinguishes Jeni's Splendid Ice Creams from other ice creams, and be able to articulate that to the 500th customer with the same care and presence as the 1st customer Available to work weekends, late nights (past 11 p.m.) Provide consistent, world-class service to every single customer Reliable, on time, and ready to hustle for every shift Committed to the well-being of their shop team, their community, and the environment around them About Jeni's Splendid Ice Creams: Founded by Jeni Britton in 2002, Jeni's Splendid Ice Creams is a B Corp headquartered in Columbus, Ohio, with scoop shops in over twenty cities across the country, making it possible for members of Team Jeni's who are interested in developing their careers, or transitioning to a new city, to have meaningful opportunities to learn, grow, and explore. Our Team Leaders make a difference in their shop, their community, and in how they partner with their team and serve their customers. If this opportunity sounds delicious to you, please apply. Jeni's is an equal opportunity employer. Said our way, we love and honor differences, and we love sharing common values such as talent, hustle, guts, resilience, and empathy. Our differences are a primary source of our team's strength and we crave having a team rich with diversity which is creativity and art in its human form.

Accessia Health is a national nonprofit dedicated to removing barriers to care for individuals living with chronic and rare illnesses is seeking a dynamic Patient Services Supervisor who is passionate about leading people, optimizing processes, and improving patient experiences. This is an opportunity to lead a high-performing team, strengthen core service operations, and help shape the future of patient assistance. This position requires on-site presence 2-3 days per week, with the remaining days eligible for remote work. Key Responsibilities * Lead, coach, and develop Patient Services staff. * Oversee inbound/outbound calls to ensure quality, accuracy, and compliance. * Handle escalated patient issues with professionalism and timely resolution. * Monitor productivity, complete call reviews, and provide performance feedback. * Create staff schedules and ensure proper coverage based on call volume. * Conduct quality assurance audits and prepare operational reports. * Coordinate training, onboarding, and updates to policies and procedures. * Serve as the point of contact for grantors and program-related inquiries. * Collaborate with Case Management Specialists to support top-tier patient assistance. Qualifications * Bachelor's degree required; Master's preferred. * 3-5 years of progressive supervisory experience. * Experience in healthcare, call center, or customer service environment. * Strong understanding of health insurance workflows and reimbursement processes. * Excellent communication, organization, and time-management skills. * Ability to motivate teams, manage multiple priorities, and maintain accuracy. * Proficiency in Microsoft Office and Outlook. Why Accessia Health * A mission-driven, people-centered culture. * Opportunities for professional development and leadership growth. * The chance to directly impact the lives of patients and families nationwide.

In Ohio, our Team Jeni's Team Leaders have the opportunity to earn an average of $21.90 per hour!* *This is an estimate of hourly earnings. It is based on the 2025 base pay rate, plus 2024's hourly tip average. 2025 actual customer tips may vary. In Ohio, if the average hourly earnings of a Team Leader are less than $16 per hour in a two-week pay period, Jeni's will add the difference to the person's paycheck so that their average hourly earnings reach $16 per hour for that pay period. Jeni's Splendid Ice Creams is searching for part-time Team Leaders to join our Factory 52 team. At Jeni's, we're devoted to making better ice creams and bringing people together. Our scoop shops are at the heart of how we serve this mission. They are where we offer the ice creams we work so hard to build from the ground up-where people come together to share joy and conversation. We love people. We love ice cream. We view ice cream as a form of art. Team Jeni's Team Leaders are part-time crew members who lead shifts. In addition to leading shifts, they scoop and serve ice cream to our customers, make waffle products, run the register with cash management responsibilities, keep the shop clean, change out buckets of ice cream, and perform a number of other important, related tasks. As a Team Leader, you will: Serve the ice cream Time magazine calls “the best in America” Gain valuable real-world business and entrepreneurship experience Work in an environment oriented around serving each other and making people's day Lead shifts and act as a role model for other team members Have opportunities for growth within a growing company Receive competitive compensation Qualities of Team Leaders: Exhibit passion for community, an eye for detail, a willingness to clean (a lot), stamina (to serve people in long lines), and the ability to work in a fast-paced environment The ability to positively influence and lead a shift of ambassadors, helping them uphold the highest standards and feel supported Resourceful and calm when challenges come up Have great judgment, common sense, and be skillful interpersonally Familiar with (and be able to articulate to customers) what distinguishes Jeni's Splendid Ice Creams from other ice creams, and be able to articulate that to the 500th customer with the same care and presence as the 1st customer Available to work weekends, late nights (past 11 p.m.) Provide consistent, world-class service to every single customer Reliable, on time, and ready to hustle for every shift Committed to the well-being of their shop team, their community, and the environment around them About Jeni's Splendid Ice Creams: Founded by Jeni Britton in 2002, Jeni's Splendid Ice Creams is a B Corp headquartered in Columbus, Ohio, with scoop shops in over twenty cities across the country, making it possible for members of Team Jeni's who are interested in developing their careers, or transitioning to a new city, to have meaningful opportunities to learn, grow, and explore. Our Team Leaders make a difference in their shop, their community, and in how they partner with their team and serve their customers. If this opportunity sounds delicious to you, please apply. Jeni's is an equal opportunity employer. Said our way, we love and honor differences, and we love sharing common values such as talent, hustle, guts, resilience, and empathy. Our differences are a primary source of our team's strength and we crave having a team rich with diversity which is creativity and art in its human form.

Job Description In Ohio, our Team Jeni's Team Leaders have the opportunity to earn an average of $21.90 per hour!* *This is an estimate of hourly earnings. It is based on the 2025 base pay rate, plus 2024's hourly tip average. 2025 actual customer tips may vary. In Ohio, if the average hourly earnings of a Team Leader are less than $16 per hour in a two-week pay period, Jeni's will add the difference to the person's paycheck so that their average hourly earnings reach $16 per hour for that pay period. Jeni's Splendid Ice Creams is searching for part-time Team Leaders to join our Factory 52 team. At Jeni's, we're devoted to making better ice creams and bringing people together. Our scoop shops are at the heart of how we serve this mission. They are where we offer the ice creams we work so hard to build from the ground up-where people come together to share joy and conversation. We love people. We love ice cream. We view ice cream as a form of art. Team Jeni's Team Leaders are part-time crew members who lead shifts. In addition to leading shifts, they scoop and serve ice cream to our customers, make waffle products, run the register with cash management responsibilities, keep the shop clean, change out buckets of ice cream, and perform a number of other important, related tasks. As a Team Leader, you will: Serve the ice cream Time magazine calls “the best in America” Gain valuable real-world business and entrepreneurship experience Work in an environment oriented around serving each other and making people's day Lead shifts and act as a role model for other team members Have opportunities for growth within a growing company Receive competitive compensation Qualities of Team Leaders: Exhibit passion for community, an eye for detail, a willingness to clean (a lot), stamina (to serve people in long lines), and the ability to work in a fast-paced environment The ability to positively influence and lead a shift of ambassadors, helping them uphold the highest standards and feel supported Resourceful and calm when challenges come up Have great judgment, common sense, and be skillful interpersonally Familiar with (and be able to articulate to customers) what distinguishes Jeni's Splendid Ice Creams from other ice creams, and be able to articulate that to the 500th customer with the same care and presence as the 1st customer Available to work weekends, late nights (past 11 p.m.) Provide consistent, world-class service to every single customer Reliable, on time, and ready to hustle for every shift Committed to the well-being of their shop team, their community, and the environment around them About Jeni's Splendid Ice Creams: Founded by Jeni Britton in 2002, Jeni's Splendid Ice Creams is a B Corp headquartered in Columbus, Ohio, with scoop shops in over twenty cities across the country, making it possible for members of Team Jeni's who are interested in developing their careers, or transitioning to a new city, to have meaningful opportunities to learn, grow, and explore. Our Team Leaders make a difference in their shop, their community, and in how they partner with their team and serve their customers. If this opportunity sounds delicious to you, please apply. Jeni's is an equal opportunity employer. Said our way, we love and honor differences, and we love sharing common values such as talent, hustle, guts, resilience, and empathy. Our differences are a primary source of our team's strength and we crave having a team rich with diversity which is creativity and art in its human form.

In Ohio, our Team Jeni's Team Leaders have the opportunity to earn an average of $21.90 per hour!* *This is an estimate of hourly earnings. It is based on the 2025 base pay rate, plus 2024's hourly tip average. 2025 actual customer tips may vary. In Ohio, if the average hourly earnings of a Team Leader are less than $16 per hour in a two-week pay period, Jeni's will add the difference to the person's paycheck so that their average hourly earnings reach $16 per hour for that pay period. Jeni's Splendid Ice Creams is searching for part-time Team Leaders to join our District at Deerfield team. At Jeni's, we're devoted to making better ice creams and bringing people together. Our scoop shops are at the heart of how we serve this mission. They are where we offer the ice creams we work so hard to build from the ground up-where people come together to share joy and conversation. We love people. We love ice cream. We view ice cream as a form of art. Team Jeni's Team Leaders are part-time crew members who lead shifts. In addition to leading shifts, they scoop and serve ice cream to our customers, make waffle products, run the register with cash management responsibilities, keep the shop clean, change out buckets of ice cream, and perform a number of other important, related tasks. As a Team Leader, you will: Serve the ice cream Time magazine calls “the best in America” Gain valuable real-world business and entrepreneurship experience Work in an environment oriented around serving each other and making people's day Lead shifts and act as a role model for other team members Have opportunities for growth within a growing company Receive competitive compensation Qualities of Team Leaders: Exhibit passion for community, an eye for detail, a willingness to clean (a lot), stamina (to serve people in long lines), and the ability to work in a fast-paced environment The ability to positively influence and lead a shift of ambassadors, helping them uphold the highest standards and feel supported Resourceful and calm when challenges come up Have great judgment, common sense, and be skillful interpersonally Familiar with (and be able to articulate to customers) what distinguishes Jeni's Splendid Ice Creams from other ice creams, and be able to articulate that to the 500th customer with the same care and presence as the 1st customer Available to work weekends, late nights (past 11 p.m.) Provide consistent, world-class service to every single customer Reliable, on time, and ready to hustle for every shift Committed to the well-being of their shop team, their community, and the environment around them About Jeni's Splendid Ice Creams: Founded by Jeni Britton in 2002, Jeni's Splendid Ice Creams is a B Corp headquartered in Columbus, Ohio, with scoop shops in over twenty cities across the country, making it possible for members of Team Jeni's who are interested in developing their careers, or transitioning to a new city, to have meaningful opportunities to learn, grow, and explore. Our Team Leaders make a difference in their shop, their community, and in how they partner with their team and serve their customers. If this opportunity sounds delicious to you, please apply. Jeni's is an equal opportunity employer. Said our way, we love and honor differences, and we love sharing common values such as talent, hustle, guts, resilience, and empathy. Our differences are a primary source of our team's strength and we crave having a team rich with diversity which is creativity and art in its human form.

Job Description In Ohio, our Team Jeni's Team Leaders have the opportunity to earn an average of $21.90 per hour!* *This is an estimate of hourly earnings. It is based on the 2025 base pay rate, plus 2024's hourly tip average. 2025 actual customer tips may vary. In Ohio, if the average hourly earnings of a Team Leader are less than $16 per hour in a two-week pay period, Jeni's will add the difference to the person's paycheck so that their average hourly earnings reach $16 per hour for that pay period. Jeni's Splendid Ice Creams is searching for part-time Team Leaders to join our District at Deerfield team. At Jeni's, we're devoted to making better ice creams and bringing people together. Our scoop shops are at the heart of how we serve this mission. They are where we offer the ice creams we work so hard to build from the ground up-where people come together to share joy and conversation. We love people. We love ice cream. We view ice cream as a form of art. Team Jeni's Team Leaders are part-time crew members who lead shifts. In addition to leading shifts, they scoop and serve ice cream to our customers, make waffle products, run the register with cash management responsibilities, keep the shop clean, change out buckets of ice cream, and perform a number of other important, related tasks. As a Team Leader, you will: Serve the ice cream Time magazine calls “the best in America” Gain valuable real-world business and entrepreneurship experience Work in an environment oriented around serving each other and making people's day Lead shifts and act as a role model for other team members Have opportunities for growth within a growing company Receive competitive compensation Qualities of Team Leaders: Exhibit passion for community, an eye for detail, a willingness to clean (a lot), stamina (to serve people in long lines), and the ability to work in a fast-paced environment The ability to positively influence and lead a shift of ambassadors, helping them uphold the highest standards and feel supported Resourceful and calm when challenges come up Have great judgment, common sense, and be skillful interpersonally Familiar with (and be able to articulate to customers) what distinguishes Jeni's Splendid Ice Creams from other ice creams, and be able to articulate that to the 500th customer with the same care and presence as the 1st customer Available to work weekends, late nights (past 11 p.m.) Provide consistent, world-class service to every single customer Reliable, on time, and ready to hustle for every shift Committed to the well-being of their shop team, their community, and the environment around them About Jeni's Splendid Ice Creams: Founded by Jeni Britton in 2002, Jeni's Splendid Ice Creams is a B Corp headquartered in Columbus, Ohio, with scoop shops in over twenty cities across the country, making it possible for members of Team Jeni's who are interested in developing their careers, or transitioning to a new city, to have meaningful opportunities to learn, grow, and explore. Our Team Leaders make a difference in their shop, their community, and in how they partner with their team and serve their customers. If this opportunity sounds delicious to you, please apply. Jeni's is an equal opportunity employer. Said our way, we love and honor differences, and we love sharing common values such as talent, hustle, guts, resilience, and empathy. Our differences are a primary source of our team's strength and we crave having a team rich with diversity which is creativity and art in its human form.

Job Description In Ohio, our Team Jeni's Team Leaders have the opportunity to earn an average of $21.90 per hour!* *This is an estimate of hourly earnings. It is based on the 2025 base pay rate, plus 2024's hourly tip average. 2025 actual customer tips may vary. In Ohio, if the average hourly earnings of a Team Leader are less than $16 per hour in a two-week pay period, Jeni's will add the difference to the person's paycheck so that their average hourly earnings reach $16 per hour for that pay period. Jeni's Splendid Ice Creams is searching for part-time Team Leaders to join our Chagrin Falls team. At Jeni's, we're devoted to making better ice creams and bringing people together. Our scoop shops are at the heart of how we serve this mission. They are where we offer the ice creams we work so hard to build from the ground up-where people come together to share joy and conversation. We love people. We love ice cream. We view ice cream as a form of art. Team Jeni's Team Leaders are part-time crew members who lead shifts. In addition to leading shifts, they scoop and serve ice cream to our customers, make waffle products, run the register with cash management responsibilities, keep the shop clean, change out buckets of ice cream, and perform a number of other important, related tasks. As a Team Leader, you will: Serve the ice cream Time magazine calls “the best in America” Gain valuable real-world business and entrepreneurship experience Work in an environment oriented around serving each other and making people's day Lead shifts and act as a role model for other team members Have opportunities for growth within a growing company Receive competitive compensation Qualities of Team Leaders: Exhibit passion for community, an eye for detail, a willingness to clean (a lot), stamina (to serve people in long lines), and the ability to work in a fast-paced environment The ability to positively influence and lead a shift of ambassadors, helping them uphold the highest standards and feel supported Resourceful and calm when challenges come up Have great judgment, common sense, and be skillful interpersonally Familiar with (and be able to articulate to customers) what distinguishes Jeni's Splendid Ice Creams from other ice creams, and be able to articulate that to the 500th customer with the same care and presence as the 1st customer Available to work weekends, late nights (past 11 p.m.) Provide consistent, world-class service to every single customer Reliable, on time, and ready to hustle for every shift Committed to the well-being of their shop team, their community, and the environment around them About Jeni's Splendid Ice Creams: Founded by Jeni Britton in 2002, Jeni's Splendid Ice Creams is a B Corp headquartered in Columbus, Ohio, with scoop shops in over twenty cities across the country, making it possible for members of Team Jeni's who are interested in developing their careers, or transitioning to a new city, to have meaningful opportunities to learn, grow, and explore. Our Team Leaders make a difference in their shop, their community, and in how they partner with their team and serve their customers. If this opportunity sounds delicious to you, please apply. Jeni's is an equal opportunity employer. Said our way, we love and honor differences, and we love sharing common values such as talent, hustle, guts, resilience, and empathy. Our differences are a primary source of our team's strength and we crave having a team rich with diversity which is creativity and art in its human form.

In Ohio, our Team Jeni's Team Leaders have the opportunity to earn an average of $21.90 per hour!* *This is an estimate of hourly earnings. It is based on the 2025 base pay rate, plus 2024's hourly tip average. 2025 actual customer tips may vary. In Ohio, if the average hourly earnings of a Team Leader are less than $16 per hour in a two-week pay period, Jeni's will add the difference to the person's paycheck so that their average hourly earnings reach $16 per hour for that pay period. Jeni's Splendid Ice Creams is searching for part-time Team Leaders to join our Chagrin Falls team. At Jeni's, we're devoted to making better ice creams and bringing people together. Our scoop shops are at the heart of how we serve this mission. They are where we offer the ice creams we work so hard to build from the ground up-where people come together to share joy and conversation. We love people. We love ice cream. We view ice cream as a form of art. Team Jeni's Team Leaders are part-time crew members who lead shifts. In addition to leading shifts, they scoop and serve ice cream to our customers, make waffle products, run the register with cash management responsibilities, keep the shop clean, change out buckets of ice cream, and perform a number of other important, related tasks. As a Team Leader, you will: Serve the ice cream Time magazine calls “the best in America” Gain valuable real-world business and entrepreneurship experience Work in an environment oriented around serving each other and making people's day Lead shifts and act as a role model for other team members Have opportunities for growth within a growing company Receive competitive compensation Qualities of Team Leaders: Exhibit passion for community, an eye for detail, a willingness to clean (a lot), stamina (to serve people in long lines), and the ability to work in a fast-paced environment The ability to positively influence and lead a shift of ambassadors, helping them uphold the highest standards and feel supported Resourceful and calm when challenges come up Have great judgment, common sense, and be skillful interpersonally Familiar with (and be able to articulate to customers) what distinguishes Jeni's Splendid Ice Creams from other ice creams, and be able to articulate that to the 500th customer with the same care and presence as the 1st customer Available to work weekends, late nights (past 11 p.m.) Provide consistent, world-class service to every single customer Reliable, on time, and ready to hustle for every shift Committed to the well-being of their shop team, their community, and the environment around them About Jeni's Splendid Ice Creams: Founded by Jeni Britton in 2002, Jeni's Splendid Ice Creams is a B Corp headquartered in Columbus, Ohio, with scoop shops in over twenty cities across the country, making it possible for members of Team Jeni's who are interested in developing their careers, or transitioning to a new city, to have meaningful opportunities to learn, grow, and explore. Our Team Leaders make a difference in their shop, their community, and in how they partner with their team and serve their customers. If this opportunity sounds delicious to you, please apply. Jeni's is an equal opportunity employer. Said our way, we love and honor differences, and we love sharing common values such as talent, hustle, guts, resilience, and empathy. Our differences are a primary source of our team's strength and we crave having a team rich with diversity which is creativity and art in its human form.

The Lead Surveillance Operator is responsible for all actions and activities that occur on their shift and directly supervise the subordinates on the shift. #IndeedCincy Responsibilities It is the responsibility of the Surveillance Supervisor to protect the assets of the Seminole Tribe, to observe and report any and all improprieties directly to their respective chain of command. Surveillance Supervisors shall monitor the property for compliance with the approved Tribal Internal Control Standards, Seminole Tribal Gaming Code, State of Florida Gaming Compact, and the Casino Policy & Procedures. All suspicious activities and discrepancies shall be documented and reported to the Seminole Tribal Gaming Commission according to the chain of command. The Supervisors will be responsible for their assigned shift and that the Surveillance Manager is kept aware of all surveillance activity on a daily basis. Supervisors shall provide guidance to the Surveillance Observers and will monitor the Surveillance Observers' daily performance and ensure all policies and guidelines are followed. Qualifications * Must work effectively with colleagues and, Supervisors must have good interpersonal skills. * Must be able to compile and present results of investigations in absence of the department Manager. * Shall have a general working knowledge of various departments and functions of the Casino. * Must possess problem-solving skills. * Ability to adapt quickly to shifting priorities, and must be able to manage a number of priorities simultaneously, establish and meet deadlines. * Review gaming play breakdowns, statistical analysis, and detailed gaming studies of high action games/players/comps to assist casino operations. * Participate in Corporate Management Training and Tribal Management programs by attending management training classes as applicable. * Intermediate to high level skills in Microsoft Word, Excel, Outlook, Casino Systems (IGT, Bally's, and SDS), F&B Point of Sale software and email. * Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio and percent, and to interpret data from graphs. * Must have a complete understanding of Title 31 and SAR rules and reporting requirements. * Perform other related duties as assigned/required. Additional Details REQUIREMENTS: Physical - Must possess the ability to: * Sit and observe the video monitors for extended periods of time. * Verbally communicate in English in person and over the telephone. * Operate a video switcher, digital surveillance equipment and computer. ADDITIONAL REQUIREMENTS: Non-Physical - Must possess the ability to: * Native American preference. * Knowledge of Native American culture, Tribal Government and operations. * At least 6 years' experience within a Casino Surveillance Department. Must pass an oral board and written examination

Essential Functions: Review staffing levels, customer flow and assign work areas to team members. Review and approve check-cashing transactions as required. Monitor Cash Machine cassette levels to determine Fill requirements. Review close out procedures by cashiers, ensure drawer balances and note all variances. Resolve equipment breakdowns or facility maintenance and notify the appropriate Department. Investigate and resolve guest complaints or concerns in accordance with standard procedures. Train new team members and update all employees on new procedures or policies. Assist the Racino Services Manager in performance of duties and assume full responsibility in their absence. Monitor Cage Cashiers activities on the front line, marker banker, in the specialty bank, in the main bank and redemption areas. Assist in the preparation and coordination of scheduling the Racino Cage Cashiers Team. Works specialty bank or front line upon request. Ensure team members are ready to provide great service. Help team achieve service goals. Serves as a dynamic and energetic leader, while fostering teamwork, team member morale, motivation and open communication. Establishes self as a highly credible leader with highest levels of integrity and always acts in the best interest of the property and the company. Acts as a role model and coach while developing team members using a consistent, approachable demeanor and clearly articulating expectations. Ensures that team members clearly understand and are held accountable for their performance expectations. Provides appropriate recognition and rewards to individuals and groups when consistent superior performance is attained. Works as a change agent and challenges the departmental processes to improve and streamline department operations, through the continuous assessment of policies and procedures, work processes and program effectiveness and value. Demonstrates excellent communication skills in determining a vision, aligns and inspires the team to achieve the vision. Partners and coordinates with other departments to ensure total guest satisfaction and efficient operations in a safe, friendly, comfortable environment, by well-trained, motivated team members. Recommends and implements change to improve overall team member and guest satisfaction. Knowledge, Skills & Abilities Excellent communication and organizational skills Must be able to type 30 - 35 word per minute with accuracy Previous computer skills preferred Must enjoy working with the public Display leadership ability Education and Experience High School Diploma or GED equivalent required. A minimum of 1 year related experience required. A minimum of 1 year supervisory experience required. Required Certification/License Must be able to obtain, and maintain an Ohio Lottery Commission Gaming License Must be able to obtain, and maintain an Ohio Casino Control Commission Sport Gaming License Must obtain a Notary Public Commission

Role Responsibilities: Responsible for interviewing, training, and selecting employees for the team Conduct performance reviews in accordance with policies and procedures; provide feedback; coaching and development guidance as needed Respond to and handle employee complaints (grievances) in a timely and efficient manner Recommend or take appropriate action when administering disciplinary processes in accordance with established policies and procedures Responsible for planning, supervising and monitoring the work of the team members in assigned area(s) Counsel, guide, and instruct personnel in the proper performance duties Create an environment which is fun and exciting to work in and is directly responsible for the morale of the EVS employees Assign projects when necessary Inspect the floors, stairways, elevators, and public areas in order to ensure work is being done - attend to any areas needing attention promptly Check on key control to make sure all keys are accounted for daily Monitor the cleanliness and neatness of the main storage room at all times Maintain cost control and budget guidelines by conducting weekly inventories and inspections of linens, chemicals, equipment and supplies. Must have basic knowledge of casino cleaning, floor care and knowledge of various equipment. Strong written and verbal communication skills are required. Must demonstrate the ability to calmly handle stressful situations and be willing to work any day and any shift. Must be able to make rational decisions when handling guest and employee conflicts. Must be able to assess guest needs. Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required. Knowledge, Skills, & Abilities: Must be able to work independently. Must be able to sit, stand or walk for long periods of time (4 hours). Must be able to respond calmly and make rational decisions when handling employee conflicts. Must be able to maneuver throughout all areas of the property and from floor to floor either by stairways (minimum of 20 steps) or escalator. Must be able to lift and carry up to 50 lbs.; and, have the ability to push, pull, reach, bend, twist, stoop and kneel. Respond to visual and aural cues. Must have the manual dexterity to operate a computer and other necessary office equipment. Must be able to tolerate areas containing dust, loud noises and bright lights. Must be able to work varied shifts, weekends and holidays as needed. Ability to simultaneously manage several projects, and not be frustrated by changing priorities and unforeseen obstacles to achieving objectives. Ability to speak distinctly and persuasively. Must be able to read, write, speak, and understand English Education & Experience Requirements: High School diploma or equivalent required. Minimum 2 years' experience in hotel or large property cleaning experience. Previous supervisor experience is required. Minimum of 1 year as cleaner in EVS or equivalent. Must present a well-groomed appearance. Must be able to work various shifts and hours to include holidays and weekends. Good knowledge of cleaning procedures. Some knowledge of proper chemical usage preferred. Highly motivated and self-directed. Good communication skills. Computer applications skills. Excellent interpersonal, customer service, team building and problem solving skills are required. Must be 21 years of age. License Requirements None

Directly reporting to the Manager of VLTs, the VLT Supervisor is responsible for monitoring and leading, on a specific shift, the daily VLT floor operations that include associated facilities within the area assigned. Ensures that the VLT customer receives exceptional customer service by all employees and the cleanliness of the VLT operations area is maintained. Essential Functions Creates and leads continuous customer service and team member workplace improvements and initiatives. Maintains an upbeat and positive attitude everyday throughout the course of the entire assigned shift. Upholds integrity of VLT Department Compliance and OSHA regulations. Insures safety rules are enforced and assists in training team members to do the same. Always speaks positively about the company and fellow team members, especially in the presence of our front-line team Supports VLT Managers in any assigned administrative responsibilities. Rewards and recognizes team members for observed positive behavior. Meets with the outgoing VLT Service Leader in assigned area and ensure that a thorough pass down of information between the shifts takes place. Reviews daily break schedule(s) to ensure adequate floor and booth coverage for the entire shift. Communicates with the VLT Service Leaders on different floors and creates break string that maximizes floor and booth coverage. Conducts a thorough walkthrough of assigned area, making specific notes of the following: down machines and reason, cleanliness of the area, missing or extra VLT chairs, supplies (i.e. comp printer paper, JP tickets, etc.), employee interactions (i.e. staying in assigned area, actively, patrolling their zone(s) etc.), and equipment operation (i.e. NRTs, computers, and printers) Performs upbeat and energetic Buzz Huddle for VLT team whenever assigned or requested to do so. Help to develop plans, actions and standard operating procedures for the operation and administration of assigned departments. Establish and maintain scheduling procedures, taking into consideration time and use of facilities and relate public specialty areas and events. Touches base with each team member in assigned area at least once during the day to inquire about their satisfaction; ensures they have all of the tools necessary to do their job; and asks about any concerns, issues, or suggestions they may have. Seeks to resolve any of these issues at some point during the shift or at a minimum makes leader aware and see if they are able to assist. Proactively comps players after actively evaluating their play. Seeks out service breakdowns (long wait times) and proactively issues comps to regain satisfaction. Must be able to comprehend compliance guidelines and uphold Internal Controls, MCC Regulations and department policies and procedures. Handles all player and/or team member issues that arise throughout the shift (utilizing all available tools such as CMS, past behaviors and play, etc.). Contacts a VLT shift manager for any issue that cannot be resolved and have suggestions and justifications for the problem at hand before contacting him/her. Assure team members follow established safety regulations in the use of equipment and supplies at all times. Makes certain VLT Dispatch is operating effectively for their area and that calls are being reported and answered in a timely and professional manner. Ensures that all team members are using proper radio etiquette and being respectful to each other on the radio at all times. Serves as a dynamic and energetic leader, while fostering teamwork, team member morale, motivation and open communication. Establishes self as highly credible leader with highest levels of integrity and always acts in the best interests of the property and the company. Acts as a role model and coach while developing team members using a consistent, approachable demeanor and clearly articulating expectations. Ensures that team members clearly understand and are held accountable for their performance expectations. Provides appropriate recognition and rewards to individuals and groups when consistent superior performance is attained. Works as a change agent and challenges the departmental processes to improve and streamline department operations, through the continuous assessment of policies and procedures, work processes and program effectiveness and value. Demonstrates excellent facilitator skills in determining a vision, aligns and inspires the team to achieve the vision. Partners and coordinates with other departments to ensure total guest satisfaction and efficient operations in a safe, friendly, comfortable environment, by well-trained, motivated team members. Recommends and implements change to improve overall team member and guest satisfaction. Who We Are: As a company, we are JACK Entertainment in case you couldn't scroll up, we are a recognized leader in the gaming and hospitality industry and a champion for good in the community. We believe in making the company a great place to work and play! We make it easy to join in the fun, strive to amaze always, frequently challenge the status quo and regularly let our team members know they make a difference. THE SMALL DETAILS: There are a couple of things that we need from you to make sure you're the right candidate: Knowledge, Skills & Abilities Must possess strong supervisory and leadership skills. Must have strong knowledge of the various internal written and verbal codes/abbreviations. Must project professionalism and possess excellent verbal and written communication skills. Must be able to get along with co-workers and work as a team. Must present a well-groomed appearance. Education and Experience High school diploma or general education degree (GED) Required Certification/License Must be able to obtain an Ohio Lottery Commission Gaming License