Q Center jobs - 38 jobs

Q Center is looking for an Executive Chef to join our team! Job Summary The Executive Chef is responsible for coordinating, supervising and directing all aspects of the Culinary operations while maintaining a profitable operation offering high quality products and service levels. They are expected develop menus and service standards, share ideas to promote business, reduce associate turnover, maintain revenue, forecasting, labor and payroll budgets and meet budgeted productivity while consistently keeping quality high. All these must be achieved while meeting the highest food sanitation standards and working within the food handling requirements mandated by the local county health department. This position has a schedule that may include evenings and weekends, generally a 45 hour workweek. Starting rate for this position is $90,000 - 110,000 per year. Benefits Paid time off 401(K) with employer match Holiday Pay Medical, Dental and Vision Insurance with Wellness Credits Employee Assistance Program Basic Life, AD&D Disability Benefits Employee Meals Education & Experience At least 5 years of progressive experience in a hotel or related field; or a 4-year college degree and at least 3 years or more of related experience required. Culinary degree preferred. Prior experience as an Executive Chef preferred. Food Handler certification or equivalent required. Strong knowledge of food safety, menu development, budgeting and forecasting, quality control, food inventory and purchasing controls. Must have knowledge of food and beverage preparation techniques, health department rules and regulations, local liquor laws and regulations. Physical Requirements Flexible and long hours sometimes required. Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Fundamental Requirements Associates must, at all times, be attentive, friendly, helpful, and courteous to all guests and fellow associates. Ensure overall guest satisfaction and safety is achieved. Oversee all aspects of the daily culinary operations in food service retail outlets, dining rooms, Banquets & Catering, Energy Hubs and all Kitchens/Production areas. Work with Food and Beverage Managers and keep them informed of issues as they arise. Keep immediate supervisor fully informed of all problems or matters requiring his/her attention. Assist in coordinating and monitoring all phases of Loss Prevention in kitchen areas. Monitor quality of all food product and presentation. Prepare and submit required reports, including (but not limited to) Wage Progress, payroll, revenue, associate schedules, pre- and post- costing and quarterly actions plans. Respond to any and all guest complaints in a timely manner. Communicate with guests/clients to ascertain expectations and address concerns during meal periods, pre-planning meetings and/or at events. Ensure compliance with Standard Operating Procedures. Ensure compliance with requisition procedures. Conduct performance reviews for direct reports in accordance with Q Center standards and address performance issues immediately working with associate to improve performance or document ongoing concerns. Know and enforce all local health department sanitation laws; accompany the local Health Inspector during bi-annual inspections. Work with the Director of Food and Beverage to create and implement creative menus that meet the needs of guests. Achieve and maintain budgeted/forecasted food and labor costs. Ensure proper training and direction of departmental assistance in compliance with company standards of quality, specifications, portion control, recipes, associate relations, sanitation, etc. Organize and conduct department meetings on a monthly basis. Ensure chefs are fully trained and skilled to execute menus in all operational areas and retail venues Train associates on Standard Operating Procedures, technical tasks, Food Handler certifications, etc. are achieved. Review and approve weekly payroll for production staff. Prepare food purchase orders for proper quantities, specifications, quality and price to stay within cost parameters. Oversee daily activities such as preparation for all food items, sanitation of the outlets; receiving daily inventories, labor control/productivity and food cost report. Develop labor schedules for direct reports to align with operational needs; make adjustments for-the-week, in-the-week as business changes occur and effectively communicate all changes timely and appropriately. Communicate to Engineering any maintenance problems. Assist Conference Planning and Catering Sales on all special menus and pricing parameters. Interview candidates for open food and beverage positions and follow standards for hiring approvals. The Q Center: Q Center is more than a conference center - it's an experience! With 40 years of experience in meeting planning and special event production, Q Center has become an industry leader with boundless versatility and exceptional levels of service. As the largest full-service conference facilities in the Midwest, our vast 150,000+ square-feet of IACC-certified meeting and event spaces regularly host a variety of occasions, from large-scale Fortune 500 company meetings to small business training and special events, like fundraisers and galas. One thing is for sure - food and fun are abundant at Q Center for all to enjoy. From our 95 acres of recreational fun to exploring local sites and indulging in gourmet cuisine, we aim to make every guest experience beyond expectations. Q Center isn't just for business meetings and conferences - our multi-talented team and event space makes us one of the Midwest's premier special event venues! We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other characteristic protected by law. EEO is the Law Supplement Notice Pay Transparency If you require a reasonable accommodation to complete an application, please email your request to ******************* and provide the job title to which you are applying.

Responsible for the overall cleanliness of assigned rooms/suites cleaned in compliance with all Five Star service standards. Reports maintenance deficiencies in order to maintain rooms/suites in compliance with standards. ESSENTIAL FUNCTIONS * Check cart for supplies, stock as needed, keep cart clean and organized. * Greet guests immediately with friendly/sincere acknowledgement. * Strip dirty linens towels as needed and remove used amenities from the room/suite. Clean room/suite, as assigned, which includes making beds, cleaning bathrooms, dusting, vacuuming and washing windows / tracks. Reports rooms as clean and available. Reports maintenance deficiencies in order to maintain the room in compliance with hotel standards. * Replenish linen and guest amenities. * Respond to special requests by guests (such as providing extra amenities or service time requests). * Ensures proper use of inventory and supplies. * Reports any missing, damaged or maintenance issues in rooms immediately. * Communicates any guest issues and feedback to the management team to ensure appropriate actions are taken. * Complies with and ensures compliance with security procedures. * Other duties as assigned. SUPPORTIVE FUNCTIONS: In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company. * Provide customer service to guests, including information about hotel services, activities and local attractions. * Assist co-workers and possibly train new hires, as requested. * Other duties as assigned. PHYSICAL REQUIREMENTS: * Must be able to understand normal conversation and accurately communicate information. * Ability to stand and walk on paved, unpaved, uneven and sometimes slippery surfaces for extended periods of time. * Must be able to climb stairs frequently. * Ability to remain balanced; Stoop, squat, kneel, crouch, twist, turn, and reach down, forward and overhead repetitively. * Must be able to use general cleaning supplies; Manual dexterity to grasp, lift, push, pull and use cleaning equipment and hand-held radio. * Must be able to push, pull, and control housekeeping cart and/or similar items on inclines and declines. * Ability to lift and carry up to 50 pounds occasionally. * Must be able to operate a computer. * The worker is subject to both inside and outside environmental conditions: Adverse conditions may include extreme heat and/or cold, wind, humidity and sometimes inclement weather. SAFETY REQUIREMENTS Personal Protective Equipment (PPE) may be required when performing work duties that may have the potential of risk to your health or safety. The hotel will provide the required PPE. Associates will be trained in the proper use and care of any assigned PPE. It is your responsibility to report defective, damaged or lost PPE, or equipment that does not fit properly, to your Manager. SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation. * Ability to arrive at work on time and when scheduled. * Physically able to move large objects such as: carts, large bags of linen, ironing boards. * Physically able to operate cleaning equipment such as: vacuum cleaners, brooms, spray bottles. * Ability to learn, follow and practice standards for cleanliness. * Ability to follow all safety procedures/standards and able to recognize and act in emergency situations. * Ability to communicate effectively and pleasantly in English with guests and staff as necessary to effectively work within the department. * Ability to grasp, lift, carry or otherwise move materials weighing up to 50 lbs. * Ability to move throughout, building, bend, stop and reach on a continuous basis up to an 8-hour shift. EDUCATION High School graduate or equivalent required. EXPERIENCE 6 months to 1 year cleaning experience in housekeeping or janitorial services preferred. LICENSES OR CERTIFICATES None GROOMING All employees must maintain a neat, clean and well-groomed appearance. Specific uniform guidelines and/or required articles of clothing will be explained to you as a part of the orientation process. OTHER Additional language ability is strongly preferred. BENEFITS: At Trump International Hotel and Tower Chicago, we offer a range of employment benefits for this Non-Full Time position, subject to any applicable eligibility, enrollment and/or benefit plan requirements. An overview of the benefits offered can be found on the Hotel's Career Center webpage here: Click Here. E-VERIFY: Trump International Hotel and Tower Chicago participates in the federal E-Verify program, an electronic system that verifies employment authorization in the United States by comparing information from an employee's Form I-9, Employment Eligibility Verification, with government databases. The company uses E-Verify only after an employee has accepted a job offer and completed the Form I-9. The company does not use E-Verify to pre-screen job applicants or candidates who have not received a job offer from the company. Equal Opportunity Employer We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status, or any other characteristic protected by law.

Manages Front Office Operations to insure profitability, control costs and quality standards to ensure total guest satisfaction. Oversees front office systems, supplies inventory, scheduling, forecasting and department budget to maximize revenue. Compiles and prepares financial reports, including: rate and availability calendar. Interviews, trains, supervises, counsels, schedules and evaluates staff. Provide leadership and guidance to Front Office staff ensuring consistent Forbes Five Star Standards are provided. EXAMPLES OF DUTIES ESSENTIAL FUNCTIONS: Average Percent of Time 25% Encourages a team spirit amongst staff members with leadership and guidance. Leads daily pre- Shifts, conducts daily training and service shops and disciplines where appropriate. 25% Communicates effectively both verbally and in writing to provide clear direction to staff. Assigns and instructs guest service, front office, reservations and front desk agents in the details of work. Observes performance and encourages improvement. 20% Uses creative management skills to solve problems. Ensures compliance with Trump Hotels standards to ensure consistent high quality guest relations. 10% Manages desk through times of stress, and emergencies, resolves guest concerns, and implements resolutions by using discretion and good judgment. 10% Greets customers immediately with a friendly and sincere welcome, uses a positive and clear speaking voice, listens to and understands requests, issues, and situations from both guests and team members. SUPPORTIVE FUNCTIONS In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company. * Handles guest relocations as required. * Prepares daily forecast of expected arrivals and departures. * Participate in Lobby Greeter and Manager on Duty Program requiring weekend stay over, constant monitoring throughout the hotel and troubleshooting problems. * Expedites all requests by guests. * Performs duties as assigned by Director of Front Office and Director of Rooms * Attends Leadership meetings on behalf of Director of Front Office to obtain and disseminate pertinent information. PHYSICAL REQUIREMENTS: Frequency Key: Never - 0 hours; Rare - up to 1 hour; Occasional - 1-3 hours; Frequent - 3-6 Hours; Constant - 6-8 hours Physical Activity Frequency Walking, standing Constant Crouching/Bending/Stooping Frequent Pushing/Pulling Occasionally Stooping Constant Twisting Constant Lifting and carrying Frequent up to 20 pounds. Reaching Constant Grasping Constant Talking Constant Hearing Constant Near Vision Constant Far Vision Constant Smell Constant SAFETY REQUIREMENTS Personal Protective Equipment (PPE) may be required when performing work duties that may have the potential of risk to your health or safety. The hotel will provide the required PPE. Associates will be trained in the proper use and care of any assigned PPE. It is your responsibility to report defective, damaged or lost PPE, or equipment that does not fit properly, to your Manager. ORGANIZATIONAL RELATIONSHIPS Positions reporting directly to this position (titles): Front Desk Agents PBX Operators Indirectly and in the absence of functional department head Concierges Bellpersons Doorpersons Guest Services Agent SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation. * Excellent mathematical comprehension to understand and interpret numbers as they apply to operations in hotels. * Ability to read, write, speak and understand the English language to communicate effectively with guests and employees. * Thorough organization and supervisory skills proficient in accomplishing the task. * Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect and analyze accurate information and resolve conflicts. * Interpersonal skills to provide overall guest satisfaction. * Ability to work under pressure and deal with stressful situations during busy periods. * Must have a track record of being able to control cost, productivity and other KPI's including team's engagement levels. QUALIFICATION STANDARDS EDUCATION High school graduate or equivalent required. 4 year college degree in Hospitality, Hotel Management or Business required. EXPERIENCE At least 2 years' combined experience in supervisory/management position in Rooms Division. LICENSES OR CERTIFICATES CPR certification and/or first aid training preferred. GROOMING All employees must maintain a neat, clean and well-groomed appearance. Specific uniform guidelines and/or required articles of clothing will be explained to you as a part of the orientation process. OTHER Additional language ability is strongly preferred. BENEFITS: At Trump International Hotel and Tower Chicago, we offer a range of employment benefits for this Full-Time position, subject to any applicable eligibility, enrollment and/or benefit plan requirements. An overview of the benefits offered can be found on the Hotel's Career Center webpage here: Click Here. E-VERIFY: Trump International Hotel and Tower Chicago participates in the federal E-Verify program, an electronic system that verifies employment authorization in the United States by comparing information from an employee's Form I-9, Employment Eligibility Verification, with government databases. The company uses E-Verify only after an employee has accepted a job offer and completed the Form I-9. The company does not use E-Verify to pre-screen job applicants or candidates who have not received a job offer from the company. Equal Opportunity Employer We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status, or any other characteristic protected by law.

, text SP4097 to ************** Staypineapple is a brand of upscale, award-winning boutique hotels in coveted locations nationwide. We are all about redefining hospitality and inspiring out-of-the-ordinary experiences for our guests. As we rapidly expand, we are looking for team members who love to make a difference in the lives of others. If you want to be part of a far-from-stuffy company that is dynamic and fun with lots of opportunities, this is the place for you. Who we re looking for: RUNNER Do you have to be a track star? No. Do you have to be able to deliver food to guests while it s still piping hot and looking amazing? Absolutely. Our Runners are the kitchen staff s best friends: Once the masterpiece is on the plate, it s your job to make sure it arrives safely and artfully on the table. What to expect: Here are a few things that will make your days full and rewarding: Maintain efficient flow of pickup and delivery of orders. Greet guests and deliver orders in a friendly and helpful manner. Fulfill any requests for condiments, refills, and any additional orders. Assist serving staff by replenishing beverages, delivering utensils and condiments as requested. Your experience and qualifications: High School Diploma or Equivalent. Food Handlers Permit required. Proficient at fulfilling server and guest requests in a thorough and timely manner. Ability to effectively interact with all guests and team members in a polite and positive manner. Knowledge and application of safety, sanitation and food handling procedures. Ability to work calmly and effectively under pressure and limited supervision. Why us? As a growing company, Staypineapple offers plenty of opportunities. If you love making a positive impact on the lives and experiences of others, join our team. Plus, we offer: Excellent pay & benefits (including flexible PTO, medical/dental/vision insurance, 401(k), life insurance, pet insurance, etc.) Hotel discounts Food & Beverage discounts Learning & growth opportunities Special events & celebrations Pay: $18.03 per hour Status: Full Time

The Hotel Catering Manager is responsible for planning, coordinating, and overseeing all catering and banquet services within a hotel. This role focuses on delivering high-quality food and beverage services for events such as weddings, conferences, meetings, and social functions while ensuring excellent guest satisfaction, efficient operations, and profitability. EXAMPLES OF DUTIES ESSENTIAL FUNCTIONS: Average Percent of Time 60% Responsible for representing the hotel through client engagement with making proposals and other external sales presentations to groups and prospective customers to solicit, explain, negotiate and close group and local catering business. Daily meets with and entertains customers, conducts property tours, participates in tradeshows, industry and community events to promote facilities and services and close deals. Has discretion and authority to negotiate contracts and commit company with customers and set establish agreements with vendors. 15% Manages all aspects of the customer relationship including drafting proposals and contracts, responding to customer inquiries, as well as organizing all other arrangements as they relate to social and corporate events ie: set-up and execution of social and corporate meetings, meals and special events. Directs and supervises meeting and/or catering logistics to catering and event services managers and other affected departments and team members responsible for event execution. 10% Provides guidance to Catering Managers, Banquets, and Kitchen to help ensure events are executed as planned. 5% Creative design of menus and events to maximize revenue and event experience. 5% Prepares and presents catering forecasts and wedding pace and other reports as required by Director of Sales & Marketing. 5% Coordinates with Sales & Marketing in formal planning for and execution of significant events at the hotel. SPECIFIC REQUIREMENTS: In addition to the performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by management based upon the particular requirements of the company. * Supervise all aspects of event operations, ensuring flawless execution. * Develop team members through coaching, performance evaluations, and training. * Coordinate weekly meetings with staff to troubleshoot and review events. * Ensure adherence to service standards and guest satisfaction metrics. * Actively solicit and secure new business, including corporate, social, and wedding events. * Optimize space utilization and manage function space allocation to maximize revenue. * Work with Sales & Marketing and Revenue teams to develop event pricing strategies for related market segments and forecasting. * Lead sales activities, including responding to inquiries, managing leads, and driving event conversions. * Build and maintain relationships with key accounts, event planners, and stakeholders. * Work with Director of Banquet Operations and Executive Chef to monitor and manage Banquet and Food & Beverage expenses and revenues. * Liaise with department heads such as Chefs, Banquet Managers, and Front Office Manager to ensure smooth execution of all Catering events. * Oversee audio-visual requirements and ensure all logistical aspects of the event are handled efficiently. * Prepare reports on booking pace, forecasting, month-end analysis, and other relevant metrics, when needed. * Ensure team and relevant operating departments are kept up to date with competitor activities and provide insights on the market when required. * Ensure compliance with safety and sanitation standards. * Ensure all event documentation is accurate and up-to-date, including contracts, proposals, and function sheets. * Maintain an effective trace and follow-up system for client communication. * Implement standards for space management to avoid conflicts in event setup and breakdown times. * Establish and maintain strong working relationships with clients to ensure repeat business. * Address and resolve any complaints or issues arising from events. * Conduct pre-event and post-event meetings with clients to ensure satisfaction and opportunities for future bookings. QUALIFICATION REQUIREMENTS * 3+ years of experience in the catering industry * Strong Delphi knowledge * Strong social tables expertise * Strong analytical skills, with experience in data-driven decision-making and KPI tracking. * Excellent written and verbal communication skills, with experience in content creation and storytelling. * Words Per Minute typing of 60 * Ability to manage multiple projects simultaneously in a fast-paced environment. * Leadership and team-building abilities * Return all phone calls on the same day and demonstrate timeliness in getting proposals to client. * Always maintain a professional image in appearance/attire and conduct when dealing with meeting planner and hotel employees. * Basic mathematical skills to complete reports and working knowledge of financial statements and forecasting techniques. * Strong computer skills including Excel, PowerPoint, Word. * Ability to work under pressure and deal with stressful situations during busy periods. * Interpersonal skills to provide overall guest satisfaction. OTHER: Due to the industry that we are in, a need will occur for each associate to provide "Lateral Service". Our goal is to ensure that we are maximizing customer satisfaction and as a result there will be times when our associates in the Operations will call upon us for support in order to ensure customer satisfaction occurs. When we are fortunate enough for this to occur, each associate will positively respond unless there is a chance that an opportunity resulting in dissatisfying a guest could occur. If this is the case the leader is to be notified and the level of support that is being requested will be obtained. ORGANIZATIONAL RELATIONSHIPS Directly reporting to this position (titles): Director of Sales & Marketing. EDUCATION Bachelor's Degree or equivalent work experience required. EXPERIENCE * A minimum 3 years of previous experience in a hotel sales office, preferably in a 4-5 star hotel. GROOMING All associates must maintain a neat, clean and well-groomed appearance (specific standards available). BENEFITS: At Trump International Hotel and Tower Chicago, we offer a range of employment benefits for this Full-Time position, subject to any applicable eligibility, enrollment and/or benefit plan requirements. An overview of the benefits offered can be found on the Hotel's Career Center webpage here: Click Here. E-VERIFY: Trump International Hotel and Tower Chicago participates in the federal E-Verify program, an electronic system that verifies employment authorization in the United States by comparing information from an employee's Form I-9, Employment Eligibility Verification, with government databases. The company uses E-Verify only after an employee has accepted a job offer and completed the Form I-9. The company does not use E-Verify to pre-screen job applicants or candidates who have not received a job offer from the company. Equal Opportunity Employer We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status, or any other characteristic protected by law.

Job DescriptionQ Center is looking for a Part Time Safety & Security Officer to join our team! Job SummaryThe Safety & Security Officer is responsible for maintaining a safe and secure environment for Q Center guests and associates. This position will patrol the property, monitor surveillance equipment, perform building inspections, verify guests and visitors at the Welcome Point and staff the Command Center. The Safety & Security Officer remains alerts to emergency situations and provides first-line response, emergency management, and/or escalation if required. The schedule for this position varies, and will include days, afternoons, and evenings throughout the week and weekend.Starting rate for this position is $18.00/hour Benefits Paid time off 401(K) with employer match Holiday Pay Employee Meals Education & Experience High School diploma preferred. Previous security work experience preferred. Valid driver's license. Certified in CPR/AED/First-Aid or the ability to be certified. Physical Requirements Flexible and long hours sometimes required. Medium work - exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently. Comfortable walking for extended periods of times. Ability to stand during entire shift. Ability to respond to life safety emergencies within three minutes. Fundamental Requirements Associates must, at all times, be attentive, friendly, helpful, and courteous to all guests and fellow associates. Ability to perform all required tasks of Patrol Officer; including, but not limited to, foot patrols, lock and unlock requests, guest assistance and dispatch responses. Ability to perform all required tasks at Welcome Point; including, but not limited to, screening incoming guests and visitors, providing directions and maintaining logs. Ability to perform all required tasks in Command Center; including, but not limited to, dispatching personnel, monitoring fire alarm system, monitoring CCTV system, monitoring and performing daily tasks within the access control system, monitoring weather station and issuing keys and radios. Adhere to safety and security procedures. Rekey meeting room locks. Watches for and reports irregularities, such as facility and safety hazards, and emergency situations; contacts emergency responders, such as police, fire, and/or ambulance personnel, as required. Respond to incidents and situations in a calm, problem solving manner. When appropriate, assist with emergency response activities. Successfully patrol designated areas in accordance with outlined procedures. Maintains security controls for issued keys/radios. Identify potential security risks and respond accordingly. Complete any necessary documentation as required. Escalate emergency situations as needed. Monitor security technology systems. Be familiar with evacuation, shelter-in-place and relocation procedures. The Q Center:Q Center is more than a conference center - it's an experience! With 40 years of experience in meeting planning and special event production, Q Center has become an industry leader with boundless versatility and exceptional levels of service. As the largest full-service conference facilities in the Midwest, our vast 150,000+ square-feet of IACC-certified meeting and event spaces regularly host a variety of occasions, from large-scale Fortune 500 company meetings to small business training and special events, like fundraisers and galas. One thing is for sure - food and fun are abundant at Q Center for all to enjoy. From our 95 acres of recreational fun to exploring local sites and indulging in gourmet cuisine, we aim to make every guest experience beyond expectations. Q Center isn't just for business meetings and conferences - our multi-talented team and event space makes us one of the Midwest's premier special event venues! We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other characteristic protected by law. EEO is the Law Supplement Notice Pay Transparency If you require a reasonable accommodation to complete an application, please email your request to ******************* and provide the job title to which you are applying.

Q Center is looking for a Full Time IT Administrator to join our team! Job Summary The IT Administrator is responsible for managing, maintaining, and supporting Q Center's technology infrastructure to ensure secure, reliable, and efficient operations. This role oversees networks, servers, systems, and user devices while ensuring compliance with IT policies and security standards. The IT Administrator also monitors system performance, troubleshoots issues, coordinates technology upgrades, and implements solutions that enhance productivity and protect company data. This position is on-site, with a schedule that may include evenings and weekends, generally a 45 hour workweek from 7:00am - 4:30pm. Starting rate for this position is $70,000/year. Benefits Paid time off 401(K) with employer match Holiday Pay Medical, Dental and Vision Insurance with Wellness Credits Employee Assistance Program Basic Life, AD&D Disability Benefits Employee Meals Education & Experience: Bachelor's Degree: Computer Science, Engineering, Information Technology, MIS, or related field required. Advanced understanding of the Microsoft Technology Stack: Exchange/email, M365, Active Directory/Entra, VMWare (vSphere), Intune, Teams, SharePoint, Defender and Group Policy management Experience with Cisco Routers, SonicWall Firewalls, and Cisco Switching components/infrastructure. Experience with configuring and troubleshooting wireless infrastructures, including access points and controllers. Knowledge of operating systems, enterprise backup / recovery procedures, and system performance-monitoring tools. Physical requirements: Associate must, at all times, be attentive, friendly, helpful, and courteous to all guests and fellow associates. Maintain a professional working relationship and promote open lines of communication with managers, associates, and other departments. Maximize financial performance while upholding quality standards and maximizing levels of associate and guest satisfaction. Define and implement department objectives and standard operating procedures. Maintain Q Center Standard Operating Procedures regarding Purchase Orders in Birchstreet. Conduct departmental training, departmental meetings developing associate morale and skills. Ensure training and compliance of all associates on Standard Operating Procedures, Q Center policies, technical tasks and risk management is achieved. Operate all aspects of the department computer system, including software maintenance, report generation and analysis, and simple programming. Keep immediate supervisor fully informed of all problems or matters requiring their attention. Respond to all associate and guest requests, problems, complaints and/or accidents presented through various channels, in an attentive, courteous, and efficient manner; follow up to ensure guest and associate satisfaction. Maintain a clean, organized work area and manage all necessary department supplies. Ensure overall associate and guest satisfaction and safety is achieved. Perform other related duties as assigned. Maintain servers, networks, operating systems, and hardware devices. Perform system updates, backups, and routine maintenance. Troubleshoot hardware, software, and network issues. Assist users with technical problems and access requests. Create, manage, and secure user accounts, permissions, and roles. Enforce access control and authentication policies. Monitor systems for security threats. Implement security tools, patches, and policies. Support backup and disaster recovery processes. Track uptime, performance, and resource usage. Identify and resolve bottlenecks or failures. Maintain inventory of hardware and software. Handle software installations, licensing, and updates. Assist with technology upgrades, migrations, and new system implementations. Recommend improvements to enhance efficiency and reliability. The Q Center: Q Center is more than a conference center - it's an experience! With 40 years of experience in meeting planning and special event production, Q Center has become an industry leader with boundless versatility and exceptional levels of service. As the largest full-service conference facilities in the Midwest, our vast 150,000+ square-feet of IACC-certified meeting and event spaces regularly host a variety of occasions, from large-scale Fortune 500 company meetings to small business training and special events, like fundraisers and galas. One thing is for sure - food and fun are abundant at Q Center for all to enjoy. From our 95 acres of recreational fun to exploring local sites and indulging in gourmet cuisine, we aim to make every guest experience beyond expectations. Q Center isn't just for business meetings and conferences - our multi-talented team and event space makes us one of the Midwest's premier special event venues! We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other characteristic protected by law. EEO is the Law Supplement Notice Pay Transparency If you require a reasonable accommodation to complete an application, please email your request to ******************* and provide the job title to which you are applying.

The Human Resources Recruiter assists the Talent Acquisition Specialist and the Director of Human Resources with the direction of all aspects of the management of day to day Human Resources department and recruitment. Performs general recruiting/interviewing of candidates and directing follow up interviews to appropriate managers while adhering to federal and local employment laws. The primary duties include the exercise of discretion and independent judgement with respect to matters of significance. EXAMPLES OF DUTIES & ESSENTIAL FUNCTIONS: Average Percent of Time 50% Uses ADP to review, analyze and evaluate applicant's information in response to postings. Posts open positions internally, externally and to commercial job sites as requested. Ensures minimum qualification standards are pre-determined and an intake meeting with Hiring Manager conducted prior to posting in ADP. Conducts screening, interviews and forwards qualified applicants to hiring managers. Establishes and manages interview schedules; plans and initiates candidate travel arrangements as required. Administers pre-employment processes including background checks, drug testing and employment authorization verification. Extends the job offer, closes out the position in ADP after all required notes and final dispositions are completed. 25% Greet and assist associates. Listen and respond to inquiries (including but not limited to benefits enrollment assistance and general assistance, requests) made by individuals calling or walking into the Human Resource office using a clear speaking voice to meet their needs and in accordance with Forbes Five Standards. Assists incoming employees, managers or candidates and provides accurate information. Answers questions, provides forms or directions. Refers all complex situations (complaints of harassment, etc) promptly to Director, Human Resources. 15% Provides assistance to HR Coordinator - Maintain department and personnel files. Creates and distributes memos, flyers and newsletters, as assigned. Provides assistance for planning and executing various HR recognition programs and initiatives. Coordinates with HR coordinator Activities Calendar, and provides ongoing support and follow up on project timelines. Maintains employee and applicant areas and bulletin boards as needed and in accordance with Forbes Five Star Standards. 10% Listen and respond to inquiries (including but not limited to benefits enrollment assistance and general assistance, requests) made by individuals calling or walking into the Human Resource office using a clear speaking voice to meet their needs and in accordance with Forbes Five Standards. SUPPORTIVE FUNCTIONS In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company. * Support Director, Human Resources with administration of workers compensation. * Attends hotel meetings as requested. * Participate in Lobby Greeter and MOD programs. * Facilitate New Hire Orientation. * Participate in the hotel's philanthropy efforts. * Support HR Coordinator as needed. * Any other tasks assigned by Assistant Director, Human Resources or Director, Human Resources. PHYSICAL REQUIREMENTS: Frequency Key: Never - 0 hours; Rare - up to 1 hour; Occasional - 1-3 hours; Frequent - 3-6 Hours; Constant - 6-8 hours Physical Activity Frequency Sitting Frequent Walking, climbing stairs Occasional Crouching/Bending/Stooping Frequent Reaching Frequent Grasping Frequent Pushing/Pulling Frequent Near Vision N/A Far Vision N/A Hearing Constant Talking Frequent Smell N/A Lifting/Carrying (up to 25 lbs) Occasional Travel Occasional SAFETY REQUIREMENTS Personal Protective Equipment (PPE) may be required when performing work duties that may have the potential of risk to your health or safety. The hotel will provide the required PPE. Associates will be trained in the proper use and care of any assigned PPE. It is your responsibility to report defective, damaged or lost PPE, or equipment that does not fit properly, to your Manager. ORGANIZATIONAL RELATIONSHIPS Positions indirectly reporting to this position (titles): SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation. * Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to diffuse anger, collect accurate information and resolve conflicts. * Quantitative processing of data via office machine equipment, mathematical computations and analytical skills necessary to accurately determine and communicate financial, forecasting and space utilization calculations. * Proficiency in the use and operation of computer systems with the ability to navigate efficiently through Word, Excel, Access, Outlook, Delphi (or in house sales system), * Ability to read, write and speak the English language to fully comprehend associate and guest requests, memos and general correspondence. Excellent written and verbal communication skills. * Interpersonal skills to provide overall guest and associate satisfaction. * Proficiency in basic mathematics and good analytical skills. * Ability to exercise independent judgement and discretion while performing various responsibilities. * Ability to prioritize workload; managing various projects and demands on a concurrent basis. * Ability to work quickly and under pressure to meet deadlines. * Strong organizational skills. * Knowledge of effective reporting and tracking systems for project planning and execution. * Good problem solving and research skills. * Ability to maintain absolute confidentiality when handling extremely sensitive information. QUALIFICATION STANDARDS EDUCATION High School graduate or equivalent required. Degree in Human Resources Management, Business or Hospitality Management preferred. EXPERIENCE Two years HR experience preferred. Two years hotel experience preferred. One year experience working with applicant tracking systems. LICENSES OR CERTIFICATES N/A GROOMING All employees must maintain a neat, clean and well-groomed appearance. Specific uniform guidelines and/or required articles of clothing will be explained to you as a part of the orientation process. OTHER Additional language ability is strongly preferred. BENEFITS: At Trump International Hotel and Tower Chicago, we offer a range of employment benefits for this Seasonal position, subject to any applicable eligibility, enrollment and/or benefit plan requirements. An overview of the benefits offered can be found on the Hotel's Career Center webpage here: Click Here. E-VERIFY: Trump International Hotel and Tower Chicago participates in the federal E-Verify program, an electronic system that verifies employment authorization in the United States by comparing information from an employee's Form I-9, Employment Eligibility Verification, with government databases. The company uses E-Verify only after an employee has accepted a job offer and completed the Form I-9. The company does not use E-Verify to pre-screen job applicants or candidates who have not received a job offer from the company. Equal Opportunity Employer We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status, or any other characteristic protected by law.

Job DescriptionQ Center is looking for a Full Time 3rd Shift Maintenance Technician to join our team! Job Summary:The Maintenance Engineer, Level 1, is responsible for ensuring that the property is maintained in the best possible condition at all times with the least amount of inconvenience to guests and associates. The Engineer Level 1 will participate in supporting the basic maintenance and repairs of mechanical/electrical/plumbing systems, building equipment and property structures. The schedule for this position is 11pm-7:30am Tuesday-SaturdayThe starting rate for this position is $22/hour + $2/hour shift differential Benefits Paid time off starting at up to 16 days per year 401(K) with employer match Holiday Pay Medical, Dental and Vision Insurance Employee Assistance Program Basic Life, AD&D Disability Benefits Education & Experience High School diploma or equivalent and/or experience in a hotel or a related field required. At least one year of progressive experience in a hotel or related field preferred. Trade school and/or College course work in related field helpful. Valid Driver's License. Physical Requirements Flexible shifts and long hours occasionally required. Heavy work - Exerting in excess of 100 pounds of force occasionally, and/or in excess of 50 pounds of force frequently and/or in excess of 20 pounds constantly to lift, carry, push, pull, or otherwise move objects Comfort level with operating and working from a lift up to 20 feet high. Fundamental Requirements Associate must, at all times, be attentive, friendly, helpful, and courteous to all guests and fellow associates. Possess a basic general mechanical aptitude, comfort level and desire for working hands-on on a variety of small and medium sized equipment and building systems. Monitor all department functions, keeping supervisor or Engineering management fully informed of all problems or matters requiring their immediate attention. Read equipment gauges and evaluate results to assess equipment performance. Make basic repairs to fan coil system: change filters, clean coils, replace motors, etc. Perform routine run testing of all generators. Have basic knowledge of HVAC closed loop distribution system layout for each individual building section; supplies, returns, cold/hot. Ability to follow instructions to utilize Building Automation System (BAS) to quickly transition boilers/chillers/cooling towers back and forth between heating and cooling without damaging equipment. Thorough knowledge of all sections of 2 and 4 pipe HVAC systems, location and areas served. Basic understanding of water softener equipment and operation. Take required readings on equipment; report to supervisor and take action as instructed. Replace light switches, receptacles, light bulbs and fixtures. Ceiling tile repair and replacement. Perform furniture repair and office furniture/workstation installation. Perform basic plumbing repairs (i.e. hands free sinks/toilets, clogged drains, copper pipe, change washers, change handles, drain fittings, rodding, etc). Cutting, joining and soldering up to ¾” copper pipe and fixtures. Cutting, joining and gluing up to 2” PVC pipe and fixtures. Basic reading of blue prints. Trace all types of water lines and perform isolation shut offs. Make basic repairs on kitchen equipment. Maintain repair and preventative maintenance automated and manual records. Become proficient in the use of electronic devices (TMA/CMMS) for recording work activity, receiving work orders and preventative maintenance requests. Basic repair of guest room electronic locks systems. Complete assigned work orders for general repair within assigned time frame in order to achieve operational efficiency of the property, its safety and its equipment. Immediately and courteously respond to guests needs in order to repair and resolve room maintenance requests and problems as they arise. Perform all other maintenance and facility care tasks as requested to assist Q Center as a whole. Have a comfort level in working alone, with others, and on group projects with teams. Request necessary parts with accurate detailed information. Participate in inventory maintenance and periodic counting. Familiarity of all building systems with awareness of differences for each portion of the facility. Diagnose and repair small cleaning equipment. Proficient in the use of rodding equipment, power hand tools and floor mounted tools. Ability to access, evaluate and repair roof exhaust fans. Able to repair a mechanical window. Basic functional knowledge to perform simple operation or simple repair under the direction of a supervisor on the following building/mechanical/ facilitie equipment : A/C package units, air dryers, duct dampers, air compressors, various sizes/styles/makes/ages of air handlers, face and bypass louvers, cooling towers, condensing high efficiency boilers, glycol closed loop piping. HVAC closed loop distribution and circulating pumps, control valves, variable frequency drives, HVAC closed loop piping systems, rooftop exhaust fans, return fans, stair pressurization fans, HVAC fan coil units and univents, VAV Boxes, kitchen and serving line exhaust hood cleaning systems and air cleaning systems, natural gas and diesel generators, closed loop heat exchanger, scissor lift working platform, exterior trailer scissor lift, building steam humidifiers, pressure regulators, building sump pumps, sewage pumps, grease pumps, irrigation pumps, Welcome Center water feature pumps, water softener brine tanks/salt pits/pumps, domestic hot water heaters, hot water storage tanks, booster heaters, hot water distribution pumps, domestic water control valves, hands free sink/toilet/urinal units, all domestic plumbing supplies/faucet/showers and drains, electrical panels 110-120, custodial riding vacuum and extractor, floor scrubbers, walk behind vacuums, Host extractor, office work station furniture, suspended ceiling grids and tiles, door locks/hardware/closers, basic kitchen/serving line and catering equipment -- various sizes of ice machines, ice flakers, garbage disposals, grease traps, ovens, grills, ranges, steam wells, steam kettles, mobile warmers, air screen display coolers, reach in coolers/freezers, walk-in coolers/freezers. The Q Center:Q Center is more than a conference center - it's an experience! With 40 years of experience in meeting planning and special event production, Q Center has become an industry leader with boundless versatility and exceptional levels of service. As the largest full-service conference facilities in the Midwest, our vast 150,000+ square-feet of IACC-certified meeting and event spaces regularly host a variety of occasions, from large-scale Fortune 500 company meetings to small business training and special events, like fundraisers and galas. One thing is for sure - food and fun are abundant at Q Center for all to enjoy. From our 95 acres of recreational fun to exploring local sites and indulging in gourmet cuisine, we aim to make every guest experience beyond expectations. Q Center isn't just for business meetings and conferences - our multi-talented team and event space makes us one of the Midwest's premier special event venues! We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other characteristic protected by law. EEO is the Law Supplement Notice Pay Transparency If you require a reasonable accommodation to complete an application, please email your request to ******************* and provide the job title to which you are applying.

Q Center is looking for Full Time 2nd Shift Maintenance Lead Engineer to join our team! Job Summary The Lead Maintenance Engineer is responsible for overseeing decisions on operating adjustments, operating and maintaining all mechanical, electrical, plumbing and building equipment to perform as intended and to provide a comfortable stay to all guests and associates. The Engineer Lead will provide experienced, detailed and technical maintenance support for all levels of maintenance and repairs to the building systems, building equipment and property structures. They will supervise other Maintenance associates on the 2 nd shift and be the point person for mechanical issues during the shift. The starting rate for this position is $40/hour plus a $.50 shift differential. The schedule will be 3pm-11:30pm. Benefits Paid time off starting at up to 16 days per year 401(K) with employer match Holiday Pay Medical, Dental and Vision Insurance with Wellness Credits up to $1200 Employee Assistance Program Basic Life, AD&D Disability Benefits Education & Experience High School diploma or equivalent and/or experience in a hotel or a related field required. At least 10 years of progressive experience in a hotel or related field preferred. Trade school and/or College course work in related field preferred. Previous supervisory experience preferred. EPA Refrigeration Technician Certification. Stationary Engineer License from Chicago or Elgin preferred. Valid Driver's License. Physical Requirements Flexible shifts and long hours occasionally required. Heavy work - Exerting in excess of 100 pounds of force occasionally, and/or in excess of 50 pounds of force frequently and/or in excess of 20 pounds constantly to lift, carry, push, pull, or otherwise move objects Comfort level with operating and working from a lift up to 40 feet high. Fundamental Requirements Associate must, at all times, be attentive, friendly, helpful, and courteous to all guests and fellow associates. Maintain a professional working relationship and promote open lines of communication with managers, associates, and other departments. Monitor and supervise the daily operations of department and associates. Identify opportunities to update or improve department objectives and standard operating procedures and make recommendations to appropriate staff. Conduct departmental training, departmental meetings developing associate morale and skills. Prepare knowledge-based documents for training and development of associates. Motivate, coach and counsel all department personnel according to Q Center Policy. Ensure training and compliance of all associates on Standard Operating Procedures, Q Center policies, technical tasks and risk management is achieved. Operate all aspects of the department computer system, including software maintenance, report generation and analysis, and simple programming. Ensure associates are informed timely and appropriately of any business changes. Keep immediate supervisor fully informed of all problems or matters requiring their attention. Respond to all associate and guest requests, problems, complaints and/or accidents presented through various channels, in an attentive, courteous, and efficient manner; follow up to ensure guest and associate satisfaction. Maintain a clean, organized work area. Ensure overall associate and guest satisfaction and safety is achieved. Perform other related duties as assigned. Monitor all department functions with the ability to handle equipment and building adjustments, keeping immediate supervisor fully informed of all problems or matters requiring their attention. Interpret equipment gauges information to assess equipment performance and ability to adjust as needed according to the size and type of equipment (steam, water, etc.). Use analytical reasoning and problem-solving skills to troubleshoot and devise effective repairs to various equipment and systems. Operate and handle mechanical equipment, such as boilers, hot water heaters, chillers, cooling towers, air handlers, pumps, etc. Perform preventative maintenance on all HVAC equipment and electrical systems (i.e. boilers, cooling towers, chillers, AHU's, HVAC system, electrical panels, etc.) Monitor equipment with a knowledge of typical operating pressures, temperatures, flows for refrigerants, water, chillers, boilers, hot water heaters, steam boilers, coolers, etc. Responsible for boiler cleaning, burner testing, seasonal startups, and overseeing Illinois state inspections. Make repairs to property HVAC system: change filters, clean coils, replace motors, belts, repair water distribution pumps, etc. Drain, refill, bleed HVAC closed loop piping systems. Perform routine run testing of all generators; check batteries, heater, fuel level and perform maintenance. Have thorough knowledge of HVAC closed loop distribution system layout for each individual building section and associated pump and valve operation; supplies, returns, cold/hot. Thorough knowledge of all sections of 2 and 4 pipe HVAC systems, location and areas served; adjusting to maximize building temperature and humidity control. Thorough understanding of all equipment parts and processes to ensure proper function. Ability to safely work in enclosed spaces. Awareness of and ability to engage any backup equipment. Thorough knowledge of system functions and ability to perform complex functions; responding, evaluating and resolving critical alarms received from the Building Automation System. Ability to follow instructions to utilize Building Automation System (BAS) to quickly transition boilers/chillers/cooling towers back and forth between heating and cooling without damaging equipment. Thorough knowledge of water softener equipment and operation, including hardness testing and corrective actions. Take required readings on equipment and act per protocols. Test water treatment for cooling towers, boilers and chiller and take corrective action per protocols. Operate water treatment equipment, make necessary chemical adjustments properly handling chemical according to Safety Data Sheets. Knowledge of Safety Data Sheets and safe transport, handling, use and storage of chemicals. Replace light switches, receptacles, light bulbs, ballasts, and fixtures as needed. Knowledge of electrical and other Personal Protection Equipment and ability to select proper protection levels. Advanced knowledge of electrical concepts, relationships, distribution equipment; wire gauges, amps, volts. Electrical conduit bending and installation. Ability to work on electrical panels and disconnects up to 480 volts. Perform furniture repair and office furniture/workstation installation. Perform major (HVAC and domestic water lines, etc.) plumbing repairs. Cutting, joining, and soldering up to ¾” to 6” copper pipe and fixtures. Cutting, joining, and gluing up to 6” PVC pipe and fixtures. Ability to perform pipe work; galvanized and black pipe fitting/threading/installing, cast iron pipe replacement. Ability to read and understand blueprints, wiring diagrams and equipment schematics. Trace and repair all types of water lines (domestic, HVAC, equipment, sewer, etc.). Lead in preventative maintenance; advanced evaluation, troubleshooting and repairing commercial kitchen, cleaning, and catering equipment. Ceiling tile repair and replacement. Basic knowledge of elevator systems and ability to perform processes as allowed by the designated elevator service company; safe shut down, start up, car access. Maintain repair and preventative maintenance automated and manual records. Become proficient in the use of electronic devices (TMA/CMMS) for recording work activity, generating, receiving, and scheduling work orders and preventative maintenance requests. Troubleshoot and repair guest room electronic lock system. Complete assigned work orders for general repair within assigned time frame in order to achieve operational efficiency of the property, its safety and its equipment. Immediately and courteously respond to guests needs in order to repair and resolve room maintenance requests and problems as they arise. Perform all other maintenance and facility care tasks as requested to assist Q Center as a whole. Have a comfort level in working alone, with others, and on group projects with teams. Request necessary parts with accurate detailed information. Participate in inventory maintenance and periodic counting. Comprehensive understanding of all building systems with awareness of differences for each portion of the facility. Diagnose and repair small cleaning equipment. Training maintenance associates in understanding of the commercial kitchen equipment and systems including ovens, steam kettles, coolers as well as the BAS and mechanical systems, HVAC equipment, electrical and plumbing systems. Proficient in the use of rodding equipment, power hand tools and floor mounted tools. Ability to access, evaluate and repair roof exhaust fans. Able to repair a mechanical window. Perform and maintain work to local, state, and Federal codes including boilers, electrical and plumbing. Detailed functional knowledge to diagnose, repair, maintain the following building/mechanical/facilities equipment: A/C package units, air dryers, duct dampers, air compressors, various sizes/styles/makes/ages of air handlers, face and bypass louvers, cooling towers, condensing high efficiency boilers, glycol closed loop piping, fire tube boilers of various BHP, Fulton steam boilers, HVAC closed loop distribution and circulating pumps, control valves, variable frequency drives, HVAC closed loop piping systems, rooftop exhaust fans, return fans, stair pressurization fans, HVAC fan coil units and univents, VAV Boxes, kitchen and serving line exhaust hood cleaning systems and air cleaning systems, natural gas and diesel generators, closed loop heat exchanger, scissor lift working platform, exterior trailer scissor lift, building steam humidifiers, pressure regulators, building sump pumps, sewage pumps, grease pumps, irrigation pumps, Welcome Center water feature pumps, water softener brine tanks/salt pits/pumps, domestic hot water heaters, hot water storage tanks, booster heaters, hot water distribution pumps, domestic water control valves, hands free sink/toilet/urinal units, all domestic plumbing supplies/faucet/showers and drains, emergency electrical transfer switches, electrical panels 110-120-220-240-480, custodial riding vacuum and extractor, floor scrubbers, walk behind vacuums, Host extractor, office work station furniture, suspended ceiling grids and tiles, door locks/hardware/closers, basic kitchen/serving line and catering equipment -- various sizes of ice machines, ice flakers, garbage disposals, grease traps, ovens, grills, ranges, steam wells, steam kettles, mobile warmers, air screen display coolers, reach in coolers/freezers, walk-in coolers/freezers. The Q Center: Q Center is more than a conference center - it's an experience! With 40 years of experience in meeting planning and special event production, Q Center has become an industry leader with boundless versatility and exceptional levels of service. As the largest full-service conference facilities in the Midwest, our vast 150,000+ square-feet of IACC-certified meeting and event spaces regularly host a variety of occasions, from large-scale Fortune 500 company meetings to small business training and special events, like fundraisers and galas. One thing is for sure - food and fun are abundant at Q Center for all to enjoy. From our 95 acres of recreational fun to exploring local sites and indulging in gourmet cuisine, we aim to make every guest experience beyond expectations. Q Center isn't just for business meetings and conferences - our multi-talented team and event space makes us one of the Midwest's premier special event venues! We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other characteristic protected by law. EEO is the Law Supplement Notice Pay Transparency If you require a reasonable accommodation to complete an application, please email your request to ******************* and provide the job title to which you are applying.

Job DescriptionQ Center is looking for a Director of Finance to join our team! Job SummaryThe Director of Finance is the strategic leader responsible for all financial aspects of Q Center, ensuring the organization is managed and performing efficiently and effectively. This position provides vision, leadership, strategic direction, and development of the finance department to drive financial success and client, guest and associate satisfaction. This role oversees financial operations including budgeting, forecasting, monthly and annual closing of the financials, cash flow, payroll, profitability analysis and audits. They are responsible for focusing on the profitability of the business, maintaining accurate and timely financial reporting, ensuring prudent levels of internal controls, ensuring compliance with all federal, state, and local regulations, and safeguarding owner/investor assets. The Director partners with department heads to drive financial performance, ensure compliance, and safeguard assets, while delivering insightful critiques and recommendations to each department head. This position plays a vital role in shaping the financial strategy and operational efficiency of the business. This position is on-site, generally a 45 hour workweek.The rate for this position is $130,000/year. Benefits Paid time off 401(K) with employer match Holiday Pay Medical, Dental and Vision Insurance with Wellness Credits Employee Assistance Program Basic Life, AD&D Disability Benefits Employee Meals Education & Experience: Bachelor's degree in Finance, Accounting, or related field Minimum 6 years of progressive financial leadership in a full-service hotel, resort, or comparable facility Proficiency in financial systems and reporting tools Deep understanding of federal, state, and local financial regulations, including payroll withholdings, sales & use and hotel taxes Proven success in budget development, forecasting, and achieving financial targets Physical Requirements Long hours sometimes required. Sedentary work, exerting up to 25 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Fundamental Requirements Establish quantitative and qualitative metrics, guidelines, and standards by which the company's efficiency and effectiveness can be evaluated and identify opportunities for improvement. Review, analyze, and evaluate business procedures Identify, recommend, and implement new processes, technologies, and systems to improve and streamline organizational processes and use of resources and materials. Ensure that departmental decisions and project plans such as those for staffing, development, organization, material efficiency, hardware acquisitions, and facilities are in line with Q Center's business plan and vision. Establish and maintain relationships with third parties/vendors, overseeing and managing all (departmental) vendor contracts Interview candidates for open department management positions and follow standards for hiring approvals. Organize and oversee the work and schedules of departmental managers and/or supervisors. Improve associate and guest and satisfaction through policy and procedural changes. Lead coordination and integration of efforts among departments to produce smoother workflow and more cost-effective business processes. Oversee all financial operations including financial reporting, payroll, cash flow and audits. Lead monthly and annual financial statement closings, ensuring accuracy and timeliness. Develop and manage property-wide budgets, forecasts. Analyze financial data to identify trends, variances, and opportunities for improvement. Collaborate with department leaders to align financial goals with operational objectives. Provide critiques and strategic recommendations to department head. Drive profitability through cost control, revenue optimization, and process improvements. Monitor business performance and implement corrective actions as needed. Ensure compliance with applicable regulatory requirements, licenses, contracts, insurance and tax obligations. Maintain and audit internal financial controls including inventory, purchasing, payroll, asset management and certificate of insurance. Manage department vendor relationships and oversee contract negotiations. Conduct department management performance reviews in accordance with Q Center standards. Motivate, coach and counsel all department management according to Q Center Policy. Foster a culture of accountability, collaboration, and continuous improvement. Support cross-departmental initiatives to streamline workflows and enhance efficiency. Lead financial input on operational projects, systems upgrades, and strategic initiatives. Leverage strong functional leadership and communication skills to influence and encourage the executive leadership team to develop and meet Q Center's goals while supplying expertise and guidance on operational projects and systems. Develop and maintain complete knowledge of and comply with all departmental policies/service procedures and Standard Operating Procedures. Communicate and explain new directives, policies, or procedures to managers; for major changes, meets with entire staff to explain changes, answer questions, and maintain morale. Effectively manage and communicate cash flow related issues, including the accurate and timely preparation of cash flow statements, management of deposits and receivables, accounts payables, payroll funding, cash balances, control mechanisms and timely deposits of all funds. Monitor the capital planning process by assisting management with the calculation of return on capital improvements, gathering support and monitoring the bid process, and ensuring proper upkeep of the property by evaluating scope of work and specifications. Ensure compliance on all regulatory licenses and permits, leases, contracts, legal agreements, and the proper execution of all operational taxes; provide assistance to management in enforcing compliance on all these items. Formally present financial results regularly to executive leadership, management personnel, and ownership. Ensure that all balance sheet accounts, including bank reconciliations, are reconciled monthly. Establish and continually audit all internal financial controls including purchasing, cash handling, disbursements, inventories, assets and payroll. Co-lead the annual renewal process for Property, Casualty & Finpro insurance lines and the associated creation of Certificates of Insurance (COIs) issued by Q Center Direct the preparation of all financial reports in accordance with Q Center's requirements meeting various deadlines by preparing A/R and A/P aging reports, Payroll reports, and Revenue reports on a weekly basis; direct the preparation of financial statements, forecasts, key statistics reports and cash flows on a monthly basis; and direct the preparation of capital and operating budgets, 5-year operating plan and 5-year capital plan on an annual basis. Monitor compliance with required reporting deadlines for Finance and all department heads and follow up as necessary. Perform other related duties as assigned. The Q Center:Q Center is more than a conference center - it's an experience! With 40 years of experience in meeting planning and special event production, Q Center has become an industry leader with boundless versatility and exceptional levels of service. As the largest full-service conference facilities in the Midwest, our vast 150,000+ square-feet of IACC-certified meeting and event spaces regularly host a variety of occasions, from large-scale Fortune 500 company meetings to small business training and special events, like fundraisers and galas. One thing is for sure - food and fun are abundant at Q Center for all to enjoy. From our 95 acres of recreational fun to exploring local sites and indulging in gourmet cuisine, we aim to make every guest experience beyond expectations. Q Center isn't just for business meetings and conferences - our multi-talented team and event space makes us one of the Midwest's premier special event venues! We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other characteristic protected by law. EEO is the Law Supplement Notice Pay Transparency If you require a reasonable accommodation to complete an application, please email your request to ******************* and provide the job title to which you are applying.

Maintain a safe and secure environment for guests, visitors, and team members. Providing protective and enforcement functions in a courteous and restrained manner in coping with emergencies, undesired conduct, disturbances and threats to life and property. EXAMPLE OF DUTIES: ESSENTIAL FUNCTIONS Average Percent of Time 50% Patrol of the interior and perimeter of the hotel to observe and identify potential security and safety risks or undesirable conditions. 25% Maintain order in the hotel, dealing with the welfare of guests, assisting with door lock problems, coordinating expedient response to emergency conditions such as fire, fire or safety hazards and threats to life and/or property in a calm, rational and persuasive manner. Handle undesired conduct, violations of hotel policy and civil laws as warranted for the security and safety of hotel guests, employees, patrons and property. 15% Observe monitors for any unusual activity and in the case of suspicious behavior report directly via radio to the supervisor on duty; report any alarms similarly. 5% Answer security telephone and safety hotline calls and respond in a timely manner based on priority. 5% Administer CPR and First Aid. SUPPORTIVE FUNCTIONS In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company. * Provide accurate information to inquirers for directions and hours of operations. * Receive, record and secure found property. Research and respond to guests' inquiries for lost property. * Assist guests with door lock and in room safe problems using moderately complex hand held electronic apparatus. * Escort guests and employees as required to parking lots. * Other duties as assigned by Supervisor. PHYSICAL REQUIREMENTS: * Frequency Key: Rare - up to 1 hour, Occasional - 1-3 hours, Frequent - 3-6 hours, Constant - 6-8 hours Physical Activity Frequency Sitting Rare Walking Constant Climbing stairs Frequent Standing Constant Crouching/Bending/Stooping Frequent Reaching Frequent Grasping Constant Pushing/Pulling Frequent Near Vision Constant Far Vision Constant Hearing Constant Talking Constant Smell Rare Taste Never Lifting/carrying (#50 lbs) Frequent Travel Rare OTHER DUTIES Assimilate into Trump Hotels culture through understanding, supporting and participating in all elements of our Service Culture. Demonstrate working knowledge of the service standards. Regular attendance in conformance with the standards, which may be established by Trump Hotels from time to time, is essential to the successful performance of this position. SAFETY REQUIREMENTS Personal Protective Equipment (PPE) may be required when performing work duties that may have the potential of risk to your health or safety. The hotel will provide the required PPE. Associates will be trained in the proper use and care of any assigned PPE. It is your responsibility to report defective, damaged or lost PPE, or equipment that does not fit properly, to your Manager. ORGANIZATIONAL RELATIONSHIPS Positions directly reporting to this position (titles): NONE SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation. * * Thorough knowledge of the floor plans and layout of the building(s), function rooms, and working knowledge of the City and surrounding area. * Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information. * Ability to listen effectively, speak, read and write English clearly to ascertain and document important information. * Ability to stand, walk and/or sit and continuously perform essential job functions for the duration of shift. * Hearing and visual ability to observe and detect signs of emergency situations. * Perform tasks requiring bending, stooping, kneeling, and walking significant distances between and within buildings on the property. * Ability to follow written and or verbal instructions. * Ability to grasp, lift and/or carry or otherwise move goods weighing up to 50 lbs. sufficient manual dexterity in hands. * Ability to climb stairs and ladders at a rapid pace. * Ability to perform duties within extreme temperature ranges. * QUALIFICATION STANDARDS EDUCATION * Bachelor's degree in Hotel Management, Criminal Justice or Business Administration is preferred. * High School Diploma or equivalent required EXPERIENCE Prior law enforcement, security or military experience. LICENSES OR CERTIFICATES CPR Certification GROOMING/UNIFORMS All employees must maintain a neat, clean and well-groomed appearance. Specific uniform guidelines and/or required articles of clothing will be explained to you as a part of the orientation process. BENEFITS: At Trump International Hotel and Tower Chicago, we offer a range of employment benefits for this Non-Full Time position, subject to any applicable eligibility, enrollment and/or benefit plan requirements. An overview of the benefits offered can be found on the Hotel's Career Center webpage here: Click Here. E-VERIFY: Trump International Hotel and Tower Chicago participates in the federal E-Verify program, an electronic system that verifies employment authorization in the United States by comparing information from an employee's Form I-9, Employment Eligibility Verification, with government databases. The company uses E-Verify only after an employee has accepted a job offer and completed the Form I-9. The company does not use E-Verify to pre-screen job applicants or candidates who have not received a job offer from the company. Equal Opportunity Employer We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status, or any other characteristic protected by law.

Job DescriptionQ Center is looking for Full Time Servers to join our team! Job SummaryThe Server is responsible for the set-up, service and break down of food and beverages to guests at all Q Center functions, according to Q Center Standards, while ensuring quality service and guest satisfaction. The schedule for this position varies, will include days, afternoons, and evenings throughout the week and weekend. Starting rate for this position is $18.00/hour. Benefits Paid time off 401(K) with employer match Holiday Pay Medical, Dental and Vision Insurance with Wellness Credits Employee Assistance Program Basic Life, AD&D Disability Benefits Employee Meals Education & Experience High School diploma or equivalent. Customer service experience required and/or experience in a hotel or related field preferred. BASSET and Food Handler certifications or equivalent. Physical Requirements Flexible and long hours sometimes required. Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Ability to stand during entire shift. Fundamental Requirements Employees must at all times be attentive, friendly, helpful and courteous to all guests and fellow associates. Keep immediate supervisor fully informed of all problems or matters requiring their attention. Perform preparatory tasks, opening/closing and side work duties to ensure that guests are served promptly and efficiently. Be familiar with the menu of the assigned function. Serve guests according to Q Center's standards in a friendly, courteous and professional manner. Respond to guest problems, complaints and accidents; communicate to management, if necessary. Set all tables, buffet stations, dining room buffet, bussing stations and bars according to Standard Operating Procedures. Maintain all service area storerooms in a neat and orderly manner, stock with any and all appropriate supplies necessary for food service functions. Clean-up function space after the completion of the function and ensure that all equipment and supplies are cleaned, stored and re-stocked properly. Adhere to all BASSET procedures while serving liquor to ensure guests are served alcohol in a safe and controlled environment to avoid problems with intoxicated guests and, when necessary, report to management. Follow all money handling procedures when serving the guest. Know the menu items for each function and give accurate descriptions. Ensure overall guest satisfaction and safety is achieved. The Q Center:Q Center is more than a conference center - it's an experience! With 40 years of experience in meeting planning and special event production, Q Center has become an industry leader with boundless versatility and exceptional levels of service. As the largest full-service conference facilities in the Midwest, our vast 150,000+ square-feet of IACC-certified meeting and event spaces regularly host a variety of occasions, from large-scale Fortune 500 company meetings to small business training and special events, like fundraisers and galas. One thing is for sure - food and fun are abundant at Q Center for all to enjoy. From our 95 acres of recreational fun to exploring local sites and indulging in gourmet cuisine, we aim to make every guest experience beyond expectations. Q Center isn't just for business meetings and conferences - our multi-talented team and event space makes us one of the Midwest's premier special event venues! We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other characteristic protected by law. EEO is the Law Supplement Notice Pay Transparency If you require a reasonable accommodation to complete an application, please email your request to ******************* and provide the job title to which you are applying.

Q Center is looking for a Safety & Security Manager to join our team! Job Summary The Safety & Security Manager is responsible for coordinating, supervising and directing all aspects of Safety & Security operations. This position will develop safety and security strategies, implement security procedures and coordinate the daily shift operations of Protective Services personnel. The Protective Services Manager will oversee and coordinate the safety and security program for guests, associates and property. This position is on-site, with a typical schedule from 2:00pm - 11:30pm and can include weekends, generally a 45 hour workweek. Starting rate for this position is $65,000/year. Benefits Paid time off 401(K) with employer match Holiday Pay Medical, Dental and Vision Insurance with Wellness Credits Employee Assistance Program Basic Life, AD&D Disability Benefits Education & Experience At least 3 years of progressive supervisory experience in a hospitality or related field. Bachelor's degree in Criminal Justice or related field preferred. Proficiency with Windows Word, Powerpoint, Excel and Outlook required American Society for Industrial Security Membership preferred Certified in CPR and AED or the ability to become certified. Knowledge of electronic security systems, closed circuit television systems ,investigations, theft and fraud prevention, proprietary information protection, emergency and disaster planning, terrorism, general management techniques, campus security techniques, hospitality industry safety techniques, and contemporary legal and liability issues. Physical Requirements Long and flexible hours sometimes required Medium work - exerting up to 50 pounds of force occasionally, and up to 20 pounds of force frequently Must be able to climb stairs, descend stairs and run Must be able to stand for long periods of time On occasion must be able to physically deter individuals who pose a threat to guest and/or associates Fundamental Requirements Associate must, at all times, be attentive, friendly, helpful, and courteous to all guests and fellow associates. Oversee and manage the daily operations in Security and other departments as business requires. Supervise personnel, including temporary workers, by motivating, training, coaching and counseling all associates, communicating job expectations and appraising their performance. Motivate, coach and counsel all department personnel according to Q Center Policy. Ensure the training of associates on Standard Operating Procedures, technical job tasks, and necessary certifications is achieved. Interview candidates for open protective services positions and follow standards for hiring approval. Maintain radio contact with the Department Staff and other Departments throughout shift, responding to all inquiries in a timely manner using proper etiquette. Organize and conduct department meetings both on a daily and monthly basis to train and develop associate morale and skills. Conduct ongoing training of department supervisors and associates to maintain standards of service. Maintain a professional working relationship and promote open lines of communication with managers, associates, and other departments. Maximize financial performance while upholding quality standards and maximizing levels of associate and guest satisfaction. Define and implement department objectives and standard operating procedures. Manage budget, forecast, expense, records, and contracts. Ensure preparation of required reports, including (but not limited to), payroll, revenue, associate schedules, and quarterly action plans; assist in maintaining an organized and comprehensive filing system with documentation of purchases, invoices, schedules, forecasts, reports and tracking logs; submit required reports in a timely manner. Maintain Q Center Standard Operating Procedures regarding Purchase Orders in Birchstreet. Develop labor schedules to align with operation needs ensuring guest and client satisfaction; make changes for-the-week, in-the-week as business changes occur and effectively communicate changes timely and appropriately. Conduct associate performance reviews in accordance with Q Center standards. Ensure training and compliance of all associates on Standard Operating Procedures, Q Center policies, technical tasks and risk management is achieved. Operate all aspects of the department computer system, including software maintenance, report generation and analysis, and simple programming. Keep immediate supervisor fully informed of all problems or matters requiring their attention. Respond to all associate and guest requests, problems, complaints and/or accidents presented through various channels, in an attentive, courteous, and efficient manner; follow up to ensure guest and associate satisfaction. Maintain a clean, organized work area and manage all necessary department supplies. Ensure overall associate and guest satisfaction and safety is achieved. Ensure overall guest satisfaction and safety is achieved. Identify opportunities to update or improve department objectives and standard operating procedures and make recommendations to appropriate staff. Prepare knowledge-based documents for training and development of associates. Assists with the coordination of emergency safety teams to expedite emergency evacuations and/or situations including: fire, reports of smoke, medical emergencies, active shooter, explosive devices/threats, elevator emergencies, severe weather, police matters, utility issues, etc. Apply proactive loss prevention and life safety standards to protect the company's associates, guests, property and assets. Ensure compliance with federal, state and local regulations in the area of life safety - ensure all fire alarm systems, fire suppression systems and emergency notification systems are tested and maintained in accordance with applicable codes. Develop, test, adapt and oversee comprehensive emergency management plan. Direct the resolution of criminal related investigations in conjunction with local law enforcement, to include attendance at any court proceedings. Oversee day to day operations of access control systems, closed circuit television, security software programs and fire suppression/prevention systems. Assist with project management for capital improvements. Assist with managing safety training program for all departments. Serve as contact and manage resolution legal matters to include but not limited to criminal complaints, guest injury lawsuits, associate injury lawsuits. Conduct thorough internal investigations as necessary; review, edit and distribute incident reports as appropriate. Conduct client safety briefings as requested. Attend client preconvention meetings. Manage and oversee the Indoor Air Quality Program - schedule testing, determine testing locations, review results and recommend follow up action. The Q Center: Q Center is more than a conference center - it's an experience! With 40 years of experience in meeting planning and special event production, Q Center has become an industry leader with boundless versatility and exceptional levels of service. As the largest full-service conference facilities in the Midwest, our vast 150,000+ square-feet of IACC-certified meeting and event spaces regularly host a variety of occasions, from large-scale Fortune 500 company meetings to small business training and special events, like fundraisers and galas. One thing is for sure - food and fun are abundant at Q Center for all to enjoy. From our 95 acres of recreational fun to exploring local sites and indulging in gourmet cuisine, we aim to make every guest experience beyond expectations. Q Center isn't just for business meetings and conferences - our multi-talented team and event space makes us one of the Midwest's premier special event venues! We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other characteristic protected by law. EEO is the Law Supplement Notice Pay Transparency If you require a reasonable accommodation to complete an application, please email your request to ******************* and provide the job title to which you are applying.

Job DescriptionQ Center is looking for a Part Time Night Auditor to join our team! Job SummaryThe Night Auditor is responsible for reconciling all front desk cashier transactions; reviewing, organizing and compiling management reports on a timely basis and ensuring the accuracy of guest billings and city ledger transactions. He/she is also responsible for effectively communicating concerns and/or related issues to all levels of management and performing guest service agent duties as required, including check-in, check-out, switchboard operation and reservations. The schedule for this position is 11pm-7:30am, varying days of the week and weekend.Starting rate for this position is $19.00/hour. Benefits Paid time off 401(K) with employer match Education & Experience High School diploma or equivalent and/or one year of progressive experience in a hotel or related field required. Guest Service experience required. Proficient in Microsoft Office to include Word, Excel and PowerPoint. Physical Requirements Flexible and long hours sometimes required. Sedentary work - Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Late/Overnight shift. Fundamental Requirements Employees must, at all times, be attentive, friendly, helpful, and courteous to all guests and fellow employees. Must be able to work with and understand financial information and data, and basic arithmetic functions. Perform all audit procedures as set forth by Q Center Policies and Procedures, on a daily basis. Be able to perform all duties of Guest Services Agent and assist at front desk as required by management. Balance and reconcile financial reports. Prepare and distribute necessary daily reports as required (i.e., Manager Flash report, VIP, Day Guest etc.) according to Q Center standards. Audit, reconcile, consolidate, and transmit all credit cards on a timely basis. Act as PBX operator during the audit shift. Ensure accuracy of all numbers reported. Keep management abreast of any unusual operational or financial events and/or deviations of policies or procedures. Ensure overall guest satisfaction. Handle guest requests. The Q Center:Q Center is more than a conference center - it's an experience! With 40 years of experience in meeting planning and special event production, Q Center has become an industry leader with boundless versatility and exceptional levels of service. As the largest full-service conference facilities in the Midwest, our vast 150,000+ square-feet of IACC-certified meeting and event spaces regularly host a variety of occasions, from large-scale Fortune 500 company meetings to small business training and special events, like fundraisers and galas. One thing is for sure - food and fun are abundant at Q Center for all to enjoy. From our 95 acres of recreational fun to exploring local sites and indulging in gourmet cuisine, we aim to make every guest experience beyond expectations. Q Center isn't just for business meetings and conferences - our multi-talented team and event space makes us one of the Midwest's premier special event venues! We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other characteristic protected by law. EEO is the Law Supplement Notice Pay Transparency If you require a reasonable accommodation to complete an application, please email your request to ******************* and provide the job title to which you are applying.

Q Center is looking for an IT Director to join our team! Job Summary The Director of Information Technology (IT) is responsible for directing and managing the implementation, support, enhancement and utilization of data and telecommunication systems utilizing internal and vendor resources. This position will verify that resources are utilized to maximize profitability and client satisfaction. The Director of IT will direct the activities and monitor the performance of Information Technology; developing and implementing policies and procedures that support Q Center's goals and objectives. This position is on-site, with a schedule that may include evenings and weekends, generally a 45 hour workweek from 7:00am - 4:30pm. Starting rate for this position is $90,000/year. Benefits Paid time off 401(K) with employer match Holiday Pay Medical, Dental and Vision Insurance with Wellness Credits Employee Assistance Program Basic Life, AD&D Disability Benefits Employee Meals Education & Experience Bachelor's degree in Computer Science, MIS or a related technical field required; Master's degree preferred. Minimum of 12 years of progressive information technology management experience required. Understanding of hotel applications an asset. Strong knowledge of PCI and GDPR requirements and audits. Experience of network/systems security required. Technology integration experience required. Experience liaising with business leaders to conduct needs analysis. Experience with Microsoft technologies including Office, Exchange, SQL and IIS. Knowledge of storage area networks and advanced networking topology. Systems Architecture and records management experience is preferred. • Data analysis and related technologies for financial modeling preferred. Physical Requirements Flexible and long hours sometimes required. Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Fundamental Requirements: Associate must, at all times, be attentive, friendly, helpful, and courteous to all guests and fellow associates. Maintain a professional working relationship and promote open lines of communication with managers, associates, and other departments. Establish quantitative and qualitative metrics, guidelines, and standards by which the company's efficiency and effectiveness can be evaluated; identifies opportunities for improvement. Review, analyze, and evaluate business procedures. Identify, recommend, and implement new processes, technologies, and systems to improve and streamline organizational processes and use of resources and materials. Ensure that departmental decisions and project plans such as those for staffing, development, organization, material efficiency, hardware acquisitions, and facilities are in line with Q Center's business plan and vision. Ensure work environments are adequate and safe. Establish and maintain relationships with third parties/vendors, overseeing and managing all vendor contracts Keep abreast of market trends and competitor activities. Develop and maintain complete knowledge of and comply with all departmental policies/service procedures and Standard Operating Procedures. Interview candidates for open management department positions and follow standards for hiring approvals. Organize and oversee the work and schedules of departmental managers and/or supervisors. Conduct associate performance reviews in accordance with Q Center standards. Motivate, coach and counsel all department management according to Q Center Policy. Establish and administer the department's budget. Plan, direct, control, implement, evaluate, monitor, and forecast budgets and cost of sales to achieve financial objectives. Communicate and explain new directives, policies, or procedures to managers; for major changes, meets with entire staff to explain changes, answer questions, and maintain morale. Improve associate and guest and satisfaction through policy and procedural changes. Lead coordination and integration of efforts among departments to produce smoother workflow and more cost-effective business processes. Projects a positive image of the organization to associates, guests, industry, and community. Perform other related duties as assigned. Lead and manage the company's day-to-day IT activity, ensuring all standards are followed. Comply with the company's IT Security Policy as it pertains to hardware, software and security/data safety. Ensure proper backup of all business related, user relevant data. Prepare the annual IT budget and forecast for the company and administer that budget in a fiscally responsible manner. Work and consult with hardware and software vendors to setup and maintain all required equipment. Ensure that the usage and installation of software is in accordance with the software licensing laws. Ensure that all IT team members are properly trained in the use of all related devices and equipment. Ensure compliance with all applicable security standards and Q Center Policies and Procedures. Oversee strategy and management of all major service categories (Voice, Network, Server/Storage and End User). Develop and implement long-term strategic purchasing decisions for vendor support and PC hardware. Set strategy for and oversee company's security and Disaster Recovery. Develop and oversee execution of IT strategy to support Q Center's business strategy and growth goals. Oversee development and approve IT policies (including security and anti-virus programs), standards and best practices. Develop budgets associated with the information technology and communications systems and work with the Director of Operations to ensure appropriate and rapid approval. Research and maintain relationships with vendors for all technology, communications, and information systems, service and equipment purchases/leases. Be involved in and/or conduct departmental training; developing employee morale and skills. Organize and conduct department meetings on a monthly basis. Conduct employee performance reviews in accordance with Q Center standards. Ensure compliance with GDPR and PCI requirements including coordination with the Audit and Legal teams. Lead a multi-faceted IT department and infrastructure base. Develop and oversee execution of long-term strategic recommendations for company. Oversee development of sophisticated processes and tools to manage reliable provision of services to users. Set the direction and oversee development of training and other end-user support for company employees. Ensure overall guest satisfaction and safety is achieved. The Q Center: Q Center is more than a conference center - it's an experience! With 40 years of experience in meeting planning and special event production, Q Center has become an industry leader with boundless versatility and exceptional levels of service. As the largest full-service conference facilities in the Midwest, our vast 150,000+ square-feet of IACC-certified meeting and event spaces regularly host a variety of occasions, from large-scale Fortune 500 company meetings to small business training and special events, like fundraisers and galas. One thing is for sure - food and fun are abundant at Q Center for all to enjoy. From our 95 acres of recreational fun to exploring local sites and indulging in gourmet cuisine, we aim to make every guest experience beyond expectations. Q Center isn't just for business meetings and conferences - our multi-talented team and event space makes us one of the Midwest's premier special event venues! We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other characteristic protected by law. EEO is the Law Supplement Notice Pay Transparency If you require a reasonable accommodation to complete an application, please email your request to ******************* and provide the job title to which you are applying.

Job DescriptionQ Center is looking for a Director of Conference Services to join our team! Job SummaryThe Director of Conference Services is responsible for the planning, organization, development and direction of the overall operation of the Conference Services department, including conference audio visual (AV) and shipping and receiving. This position provides vision, leadership, strategic direction and development of the department and will drive financial success and client, guest and associate satisfaction. They will work to establish goals and objectives that align with the overall property goals and objectives for department. The schedule for this position varies, and will include days, afternoons, and evenings throughout the week and weekend.Starting rate for this position is $90,000/year. BenefitsPaid time off 401(K) with employer match Holiday Pay Medical, Dental and Vision Insurance with Wellness Credits Employee Assistance Program Basic Life, AD&D Disability Benefits Employee Meals Education & Experience High School diploma or equivalent and/or experience in a related field required. Minimum of 5 years of supervisory experience required. Minimum of 7 years of progressive experience in hospitality management; or a 4-year college degree and at least 3 years of related experience required. Proficient computer knowledge/skills required. Physical Requirements Flexible, weekends and long hours sometimes required. Heavy work - Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Fundamental Requirements Associate must, at all times, be attentive, friendly, helpful, and courteous to all guests and fellow associates. Maintain a professional working relationship and promote open lines of communication with managers, associates, and other departments. Establish quantitative and qualitative metrics, guidelines, and standards by which the company's efficiency and effectiveness can be evaluated and identify opportunities for improvement for the department. Review, analyze, and evaluate business procedures. Identify, recommend, and implement new processes, technologies, and systems to improve and streamline organizational processes and use of resources and materials. Ensure that departmental decisions and project plans such as those for staffing, development, organization, material efficiency, purchasing, hardware acquisitions, and facilities are in line with Q Center's business plan and vision. Ensure work environments are adequate and safe. Establish and maintain relationships with third parties/vendors, overseeing and managing vendor contracts. Keep abreast of market trends and competitor activities. Develop and maintain complete knowledge of and comply with all departmental policies/service procedures and Standard Operating Procedures. Interview candidates for open department management positions and follow standards for hiring approvals. Organize and oversee the work and schedules of departmental managers and/or supervisors. Conduct associate performance reviews in accordance with Q Center standards. Motivate, coach and counsel all department management according to Q Center Policy. Establish and administer department budgets, developing short term and long term financial and operational plans that support the overall objectives of Q Center. Plan, direct, control, implement, evaluate, monitor, and forecast budgets and cost of sales to achieve financial objectives. Communicate and explain new directives, policies, or procedures to managers; for major changes, meet with entire staff to explain changes, answer questions, and maintain morale. Improve associate and guest satisfaction through policy and procedural changes. Lead coordination and integration of efforts among departments to produce better communication, smoother workflow, and more cost-effective business processes. Project a positive image of the organization to associates, guests, industry, and community. Perform other related duties as assigned. Monitor performance of department through analysis of customer and client satisfaction systems and financial reports; recommend or initiate corrective action to enhance performance. Develop, maintain and strengthen client relationships, learning the needs of the clients and developing plans to meet them. Respond to all associate, client and guest requests, problems, complaints and/or accidents presented through various channels, in an attentive, courteous, and efficient manner; follow up to ensure guest and associate satisfaction. Ensure room startups are handled in a timely fashion while providing great customer service. Solicit feedback to drive continuous improvement in client and guest satisfaction. Ensure training and compliance of all associates on Standard Operating Procedures, Q Center policies, technical tasks and risk management. Oversee and manage the daily operations in Conference AV, Conference Services and Shipping & Receiving as business requires. Supervise personnel by motivating, training, coaching and counseling associates, communicating job expectations and appraising their performance. The Q Center:Q Center is more than a conference center - it's an experience! With 40 years of experience in meeting planning and special event production, Q Center has become an industry leader with boundless versatility and exceptional levels of service. As the largest full-service conference facilities in the Midwest, our vast 150,000+ square-feet of IACC-certified meeting and event spaces regularly host a variety of occasions, from large-scale Fortune 500 company meetings to small business training and special events, like fundraisers and galas. One thing is for sure - food and fun are abundant at Q Center for all to enjoy. From our 95 acres of recreational fun to exploring local sites and indulging in gourmet cuisine, we aim to make every guest experience beyond expectations. Q Center isn't just for business meetings and conferences - our multi-talented team and event space makes us one of the Midwest's premier special event venues! We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other characteristic protected by law. EEO is the Law Supplement Notice Pay Transparency If you require a reasonable accommodation to complete an application, please email your request to ******************* and provide the job title to which you are applying.

Q Center is looking for a Full Time Food & Beverage Supervisor to join our team! Job Summary The F&B supervisor is responsible for supervising team members, directing and overseeing the service in the dining areas, coffee breaks, banquets, and retail outlets, including set-up, service and break down. They will be responsible for assignment of duties during their shifts and ensure they are completed in an accurate and timely manner. They may be scheduled to work in any of these locations. They will work closely with the event planning team and culinary departments to ensure quality service and guest satisfaction at each location. They are also responsible for assisting the manager with training, motivating, and coaching the staff, and monitoring expenses and controlling labor costs. The schedule for this position varies, and will include days, afternoons, evenings, and weekends. Starting rate for this position is $22.00/hour. Benefits Paid time off 401(K) with employer match Holiday Pay Medical, Dental and Vision Insurance with Wellness Credits Employee Assistance Program Basic Life, AD&D Disability Benefits Employee Meals Education & Experience High School diploma or equivalent and/or experience in a related field preferred. At least 1 year of progressive experience in a hotel or a related field required. Previous supervisory responsibility preferred. Demonstrated knowledge of food preparation, bar terminology and wine service. Basic computer skills required. BASSET and Food Handler certifications or equivalent required. Physical Requirements Flexible and long hours sometimes required. Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Ability to stand during entire shift. Fundamental Requirements Associate must, at all times, be attentive, friendly, helpful, and courteous to all guests and fellow associates. Maintain a professional working relationship and promote open lines of communication with managers, associates, and other departments. Monitor and supervise the daily operations of department and associates. Identify opportunities to update or improve department objectives and standard operating procedures and make recommendations to appropriate staff. Conduct departmental training, departmental meetings developing associate morale and skills. Prepare knowledge-based documents for training and development of associates. Motivate, coach and counsel all department personnel according to Q Center Policy. Ensure training and compliance of all associates on Standard Operating Procedures, Q Center policies, technical tasks and risk management is achieved. Operate all aspects of the department computer system, including software maintenance, report generation and analysis, and simple programming. Ensure associates are informed timely and appropriately of any business changes. Keep immediate supervisor fully informed of all problems or matters requiring their attention. Respond to all associate and guest requests, problems, complaints and/or accidents presented through various channels, in an attentive, courteous, and efficient manner; follow up to ensure guest and associate satisfaction. Maintain clean, organized work areas. Ensure overall associate and guest satisfaction and safety is achieved. Perform other related duties as assigned. Job Specific Requirements ALL: Responsible for checking in/out, training and monitoring performance of any temporary associates when scheduled. Check staffing levels and adjust according to business demand. Must maintain confidentiality of information. Ensure food quality and monitor food temperatures. Handle guest concerns or special requests by obtaining information and communicate to management when necessary. Hold pre-shift meetings daily to communicate information regarding shift which may include group information, reminders on policies, Associate Recognition, shift assignments, side-work duties and other pertinent information provided by the Food and Beverage Manager. Inspect the sanitation of all function space and storage areas to maintain the highest standard of cleanliness and organization Responsible for training of all front of house Food and Beverage associates. Assist with counseling of all front of the house Food and Beverage associates. Complete necessary paperwork as assigned. Ensure overall guest satisfaction. Maintain both BASSET and Food Safety certifications. DINING ROOM: Maintain inventory of all Dining Room supplies and requisition as needed. Check that stations and tables are set to standards. Ensure quality control of all menus and labels with regards to accuracy, cleanliness and appearance. Ensure that tables are cleared and sanitized promptly. Ensure communication with oncoming shift supervisor. Must be able to perform duties required of all front of house food and beverage associates/positions. Supervise all Dining Room Attendants to ensure that job assignments are performed to standards. BANQUETS: Act as a point of contact for the guest and communicate any changes or additional needs to staff during event; respond to guests needs in a timely manner and communicate problems/issues to direct report. Ensure banquet rooms are set up accordingly, checking them against the Banquet Event Order. Supervise and assist with the set-up of assigned catered functions, ensuring that the center's standards are met, and advance preparation for service is adequate to allow efficient service to the guest once the function begins. Supervise banquet staff and service of station or banquet room as directed by Food and Beverage Manager. Pre-function meetings may also include reminders on policies, Associate recognition and other pertinent information provided by the Manager. Monitor ongoing functions throughout assigned shift. Collaborate with Event Planning, Conference Services and Culinary departments to ensure that all details of the event are met and the quality of service is provided for all guests. Maintain inventory of banquet supplies requistion as needed. Create Bar Back requisition for all banquet bars and maintain proper control over banquet beverage service. Monitor guests using BASSET certification to ensure guests are being served properly and not overserved. Complete Bar Bills and close banquet checks. Complete necessary paperwork as assigned. Supervise and assist with the break down after the completion of functions to ensure that all equipment and supplies are stored properly. Responsible for completion of any tip distribution reports. COFFEE BREAKS: Supervise all Coffee Break Attendants to ensure that break locations are fully stocked, cleaned and serviced. Ensure that Coffee is brewed and maintained both in temperature and quality. Collaborate with Event Planners to communicate when groups are breaking to ensure timely services. Maintain inventory of Coffee Break supplies requisition as needed. Supervise and assist with the break down after the completion of Coffee Breaks to ensure that all equipment and supplies are stored properly RETAIL OUTLET Supervise all aspects of the Retail operations including Bistro and The Fox Bars. Assist behind the bar or in the Bistro kitchen as needed to ensure speed of service. Monitor guests using BASSET certification to ensure guests are being served properly and not overserved. Maintain inventory of all outlet supplies and requisition as needed excluding alcohol. Ensure proper settlement of checks, as applicable. Ensure guest order/tickets are delivered on time. Supervise all Bartenders/Servers to ensure that drinks are being made properly to house standards and the all drinks are charged accordingly. Complete end-of-night responsibilities when Manager is absent including tips reporting, drawer/POS closedown, resetting of POS shift, cleaning, closing procedures of each location and ensuring that the locations are properly secured. The Q Center: Q Center is more than a conference center - it's an experience! With 40 years of experience in meeting planning and special event production, Q Center has become an industry leader with boundless versatility and exceptional levels of service. As the largest full-service conference facilities in the Midwest, our vast 150,000+ square-feet of IACC-certified meeting and event spaces regularly host a variety of occasions, from large-scale Fortune 500 company meetings to small business training and special events, like fundraisers and galas. One thing is for sure - food and fun are abundant at Q Center for all to enjoy. From our 95 acres of recreational fun to exploring local sites and indulging in gourmet cuisine, we aim to make every guest experience beyond expectations. Q Center isn't just for business meetings and conferences - our multi-talented team and event space makes us one of the Midwest's premier special event venues! We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other characteristic protected by law. EEO is the Law Supplement Notice Pay Transparency If you require a reasonable accommodation to complete an application, please email your request to ******************* and provide the job title to which you are applying.

Support hotel condominium/residence accounting processes by posting charges and payments, responding to inquiries, producing & mailing invoices/remittances. Qualifications and Physical/Mental Requirements Ability to operate hotel/condominium computer system and office equipment. Good typing, math and problem solving skills. Excellent speaking and communication skills. Ability to organize, file and follow general direction. While performing the duties of this job, the employee is mostly required to sit, use arms, talk and listen. The associate is occasionally required to stand, kneel or crouch. The associate is occasionally required to lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, and ability to adjust focus. The employee should be able to move around and work with others in a small confined area. Specific Position Requirements * Reading, writing and oral proficiency in the English language (level to be customized per position). * The ability to follow payroll and key sign out procedures. * The ability to offer any assistance possible to guests. * The ability to respond properly to any hotel emergency or safety situation. * The ability to perform other tasks or projects as assigned by hotel management and staff. * Comply with TIHTC work rules and standards per the associate handbook and as directed by management. * Work harmoniously and professionally with co-workers and management * Ability to operate computer system, sufficient typing skill (min. 50wpm), ability to operate general office equipment (copier, fax, calculator). Position Responsibilities * Perform daily condo revenue distribution * Reconcile Trump units distribution statements * Reconcile unit owner's distribution statements * Hotel Condo and Residence Owners Aging * Post monthly CAM & FHE to hotel condo owners * Post monthly CAM & parking CAM to Residence Owners * Supervise/complete the monthly statement and invoice process * FF&E Reserve Reconciliation * Health Club Membership processing monthly * Determine and post Late Fees to owner accounts * Post & apply check, credit card and ACH payments to owner accounts * Post Housekeeping, Service Request (Maintenance), and as applicable ComEd electrical charges to owner accounts * Post various misc. charges - painting projects, etc to owner accounts * Research owner account discrepancies; respond to inquiries from Owner Relations team * Create owner folders and maintain files * Assist with other various Hotel Condo and Residential projects * Assist with various other accounting projects as requested License/Certificate Two or four year degree or equivalent experience or combination thereof requested. BENEFITS: At Trump International Hotel and Tower Chicago, we offer a range of employment benefits for this [Temporary] position, subject to any applicable eligibility, enrollment and/or benefit plan requirements. An overview of the benefits offered can be found on the Hotel's Career Center webpage here: Click Here. E-VERIFY: Trump International Hotel and Tower Chicago participates in the federal E-Verify program, an electronic system that verifies employment authorization in the United States by comparing information from an employee's Form I- 9, Employment Eligibility Verification, with government databases. The company uses E-Verify only after an employee has accepted a job offer and completed the Form I-9. The company does not use E-Verify to pre-screen job applicants or candidates who have not received a job offer from the company. Equal Opportunity Employer We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status, or any other characteristic protected by law.