QNB Capital jobs - 43 jobs

Join QNB Bank in Quakertown, PA, as a Full-Time Real Estate Appraisal Administrator and be part of a dynamic team focused on delivering exceptional customer service. This onsite role offers a chance to immerse yourself in an energetic, customer-centric environment, working alongside professionals dedicated to excellence and integrity. You will play a pivotal role in facilitating real estate evaluations that help shape the local community, thus ensuring our clients receive the best possible outcomes. Your problem-solving and empathetic skills will shine as you navigate the complexities of real estate, ensuring that our appraisals are thorough and accurate. This position not only fosters professional growth but also allows you to contribute meaningfully to our mission of serving customers effectively. You will be given great benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Health Savings Account, Flexible Spending Account, Competitive Salary, Paid Time Off, and Employee Stock Purchase Plan. If you are looking for a challenging and rewarding career path within the banking industry, this could be the opportunity you have been seeking. does this seem like the job for you? As a new Full-Time Real Estate Appraisal Administrator at QNB Bank, you can expect a structured daily routine that promotes efficiency and collaboration. Your workweek will run from Monday through Friday, with a schedule from 8:30 a.m. to 5:00 p.m. Each day, you will be responsible for managing appraisal requests, coordinating with appraisers, and ensuring timely responses to clients. You will assist in maintaining accurate records, preparing reports, and communicating effectively with various stakeholders to facilitate seamless transactions. Additionally, you will engage in problem-solving to address any challenges that arise during the appraisal process. Regular team meetings will provide opportunities for discussion, training, and updates on ongoing projects, ensuring you remain integrated within our energetic, customer-focused culture. Your role will be critical in supporting our commitment to excellence and integrity as you contribute to the success of our real estate services. Requirements for this job To thrive as a Full-Time Real Estate Appraisal Administrator at QNB Bank, a diverse skill set is essential. Strong organizational abilities will allow you to manage multiple appraisal requests and maintain accurate documentation efficiently. Excellent communication skills, both verbal and written, are crucial for interacting with clients, appraisers, and internal teams, ensuring clarity and fostering positive relationships. A keen attention to detail will enable you to analyze appraisal data meticulously and prepare comprehensive reports. Problem-solving skills are vital, as you will need to navigate challenges and find effective solutions in a fast-paced environment. Moreover, an empathetic approach will help you understand clients' needs better, enhancing customer satisfaction. Finally, being adaptable and forward-thinking will prepare you for the evolving landscape of the real estate and banking industries, making you an invaluable member of our customer-centric team at QNB Bank. Your next step If this sounds like the right job for you, don't wait - apply today to join our team. We look forward to hearing from you!

Part-time position currently available in Quakertown, PA. Hours and Locations: Monday through Friday from 10:00 a.m. to 3:00 p.m., and various weekends as needed. Primary work locations are Quakertown, Coopersburg, and Pennsburg. Work locations could vary based upon staffing needs. General Duties and Responsibilities: * Models Q2 Service and Sales programs with creativity and energy such that goals are achieved, and quality standards are met or exceeded. Takes personal initiative and is a positive example for others to emulate. * Builds customer relationships by being accountable for representing QNB to the customer in a courteous, confidential, and professional manner, and for providing prompt efficient and accurate service in processing transactions through consultative selling and cross-selling in a positive manner. * Cross-sells deposit and loan products and refers customers to appropriate person or department. * Performs paying and receiving teller functions accurately and balances cash drawer at the end of the day. * Must be proficient in all aspects of the role of Financial Service Representative. * Able to relate to other people beyond giving and receiving instructions. * Must have strong QNB product knowledge and actively champion QNB Service and Sales, referral and product campaigns. * Completes assigned compliance training in a timely manner and demonstrates ability to apply training to their duties and responsibilities. * Ability to travel between branches. * Assumes additional job-related duties as requested including the ability to work at any branch location. Required Training, Experience, and Education: * Regularly required to stand for prolonged periods of time. * Successful experience working with customers and co-workers. * Must complete basic FSR training and new accounts training within the first 6 months of employment. * Ability to lift and maneuver 25-50-pound coin bags. * Communication skills that model QNB's sales efforts; including the ability to identify and fulfill customers' current and future needs. * Requires basic reading, writing and arithmetic skills. Completion of high school, vocational training or equivalent. * Fulfill QNB compliance in operations and security by adhering to government regulations, QNB policy, and established procedures. Desirable Knowledge, Abilities, and Skills: * Operate an on-line teller terminal and other standard office equipment, including an adding machine and possess keyboarding skills and have a comfort with standard computer skills (i.e. Outlook, Word, and Excel). * Previous or current bank experience desired, but not required.

General Duties and Responsibilities: * Perform various duties involved with the credit analysis function on all credit relationships as assigned. Develop information for use by the Relationship Managers, Loan Committee, and Board Loan Committee for the purpose of making decisions on new and existing loans. These duties include, but are not limited to: * Collect and analyze credit information from all available sources, including: in-house, other financial institutions, various agencies, etc. * Analyze financial statements and all related material, in part, through use of spreading software. * Attend and participate in customer calls with the Relationship Managers, including the documenting of calls, as requested. * Development and preparation of credit presentations to document credit files and provide the Relationship Managers and/or QNB Loan Committee and Board Loan Committee with the information necessary to make informed credit decisions. * Monitor the maintenance and updating of credit files. * Monitor progress log for all scheduled annual reviews and insure completion of such reviews within the set time parameters. * Review Biweekly Loan Report for accuracy. * Assist in developing new procedures and programming to enhance automation and efficiency. * Assume management of departmental workflow in the absence of the Chief Credit Officer or Credit Dept. Manager. * Review and critique file memos and credit presentations for other Credit Analysts * Assist in training of Credit Analysts * May have supervisory authority over Credit Analyst I * Work directly with other departments to facilitate work flow. * Work directly with customers as needed. * Complete assigned compliance training in a timely manner and demonstrate the ability to apply training to their duties and responsibilities including their supervision of other employees. * Assumes additional responsibilities as requested. Required Training, Experience, and Education: * Must have a Bachelor's degree in business administration specializing in finance, accounting or economics. * Must have a minimum of 5 years credit analysis experience. * Extensive knowledge of financial statements. * Ability to multi-task and work effectively with colleagues, managing time and resources to ensure work is completed efficiently and within established time frame. * Interpersonal skills to represent QNB in a positive manner when dealing with internal and external customers. * Must be proficient in various computer applications, including Microsoft Word and Excel.

An Assistant Branch Manager (ABM), will be responsible for the day-to-day management of the branch, ensuring that it operates efficiently and adheres to the bank's policies and procedures. Will work closely with the Area Manager to ensure that customer issues are addressed promptly and effectively. Will manage the internal sales, service, and day-to-day operations. You will work closely with your team members, contributing to the profitable growth of the branch. ABM will work closely with the Retail Branch Administrator and provide feedback on branch operations and briefs that are sent out. work closely with the Area Manager and Senior Universal Bankers and/or Universal Bankers to ensure not only the operational requirements of the retail bonus incentive plan are met and will also assist with the achievement of the sales goals assigned to the branch. To achieve this, ABM will coach teams, ensure staffing levels are adequate, customers are satisfied with products and services, and the staff's work is performed in compliance with bank standards, policies, and procedures. AMB will work with Bankers to ensure adequate onboarding and cross-training to perform platform duties. Will be responsible for identifying sales opportunities and driving sales growth in the branch. This includes developing and implementing sales processes for your Bankers by researching and analyzing data to create sales forecasts and collaborating with your Area Manager to identify sales opportunities. Essential Functions Create long-term customer relationships through friendly conversation, active listening, ascertaining customer needs and recommending and selling products and services. Develop a team of high-performing sales and service members by participating in the hiring, coaching, and performance management processes. Manage the work of the branch staff, assign specific duties, and ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed. Perform daily branch operational activities including overdraft decisioning, account maintenance, wire transfers, branch opening and closing, and cash management. Meet customers' needs by conducting accurate needs assessments, providing information on products and services, informing customers on how to conduct their banking business, and delivering customer service that meets established quality standards. Open new accounts ensuring all documentation is obtained and is accurate. Meet branch goals in product sales and customer service levels. Resolve customer issues in a timely and efficient manner. Comply with established policies and procedures. Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes. Schedule branch staff for adequate coverage. Perform monthly audits and due diligence; ensure the timely completion of the monthly report package. Facilitate and/or participate in regularly scheduled meetings including morning huddles, monthly security meetings, sales meetings, and operational meetings, keeping staff informed of sales, products, operations, compliance, policy, procedure, and regulatory changes and updates. Manage the branch budgets by controlling expenses, overtime and avoiding losses through monitoring of expenditures and complying with bank operating policies and procedures. Identify the development needs of staff members; provide coaching and training to help staff members improve their knowledge, skills, and job proficiency. Work with the Retail Branch Administrator to evaluate staff members' job performance, including personal, interpersonal, and technical knowledge, skills, abilities determined by company procedures, and recommend appropriate actions. Problems with staff members and to identify causes and issues, to work on resolving problems and on audit issues identified for problem resolution and response to audit. Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes. Discuss job performance problems with staff members to identify causes and issues and to work on resolving problems. Communicate with people outside the organization on a regular basis including customers, and the public. Maintain technical and professional knowledge by attending educational workshops and training, reviewing professional publications and books, establishing personal networks, participating in professional associations, and staying informed of any legal, policy and procedural changes relating to retail banking, sales, and customer service. Attend networking events, Community Organizations meetings / events, Bank Days to promote the bank. Travel required for meetings, community involvement and events, site visits, branch coverage and business development visits. Additional Functions Perform cash handling and other Universal Banker functions as necessary. Assist other branches when necessary. Work closely with ABMs from Area Branches. Job Requirements and Qualifications Job requires strict attention to details and thoroughness in the completion of job duties. Job requires developing constructive and cooperative relationships with others. Job requires monitoring and assessing the performance of you, others, and the organization to make improvements or take corrective action. Job requires honesty, integrity, and ethical behavior. Job requires a willingness to take on responsibility and challenges. Education and Experience High school diploma or equivalent. Prior management experience. Prior experience in a sales and customer service position. Licenses and Certifications N/A Knowledge, Skills, and Abilities Knowledge of principles and practices to ascertain and assess customer needs, meet quality standards of customer service, and evaluate customer satisfaction. Strong knowledge of banking principles and practices. Strong knowledge of selling practices and activities. Excellent oral and written communication skills. Excellent computer skills in a Microsoft Windows environment including proficiency in Word and Excel. Ability to understand new information and apply it to current and future job functions, problem solving, and decision making. Ability to collaborate and relate well to all kinds of people, build appropriate rapport and constructive, effective relationships, and use tact and diplomacy to handle situations comfortably. Ability to give full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages. Ability to apply concepts of basic algebra. Ability to read, analyze, and interpret legal documents, governmental regulations, and professional publications. Ability to effectively present information and respond to inquiries from senior management, peers, staff members, and the public. Ability to write reports and business correspondence. Ability to speak and write clearly to effectively convey information so that others understand and as appropriate for the needs of the audience. Ability to apply common sense understanding to carry out written and oral instructions. Ability to deal with problems involving several concrete variables in standardized situations. Ability to work independently with little supervision. Ability to provide direct supervision to subordinate staff members. Physical Requirements Ability to sit or stand for long periods of time; up to 75% of work hours. Ability to use hands to grasp, handle or feel. Ability to talk, listen and see. Ability to lift to 20 lbs. at least 10% of work hours. Ability to travel occasionally for sales calls. Ability to read a computer screen at a close distance and type. Working Conditions Moderate sound as in business office with office machines, computers, and people traffic. Open floor work environment. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, gender, sexual orientation, gender identity, national origin, protected veteran status or disability. This is not an employment agreement or contract, implied or otherwise. Unity Bank maintains "at will" employment. This document describes the position currently available. It is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities or working conditions associated with it. Unity Bank reserves the right to modify duties or s at any time. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time. Individuals may perform other duties as assigned, including work in other functional areas to cover absences or relief, to equalize peak work periods or otherwise balance the workload. Unity Bank is committed to the principles of equal employment opportunity and prohibits discrimination in hiring, promotion and terms and conditions of employment on the basis of race, creed, color, national origin/nationality, ancestry, religion/religious practices or observances, age, sex, gender identity or expression, affectional or sexual orientation, marital status, civil union status, domestic partnership status, disability or perceived disability, atypical hereditary cellular or blood trait, genetic information, and status as a veteran or disabled veteran of, or liability for service in, the Armed Forces of the United States. Unity Bank commits to making reasonable accommodation to the known physical or mental limitations of qualified individuals with disabilities and qualified disabled veterans provided the individual is able to perform the essential functions of the job , unless such accommodation would impose an undue hardship upon Unity Bank. A qualified employee or job applicant with a disability may request a reasonable accommodation by contacting Unity Bank's human resources department.

Full-time position currently available in Quakertown, PA. As a CSC Customer Service Representative I, you will serve as the first point of contact for customers seeking assistance with their banking inquiries and concerns. Your primary responsibility is to provide exceptional customer service by addressing their questions, resolving issues, and promoting bank products and services. You will handle a wide range of customer interactions via phone and email, ensuring a positive customer experience and upholding the bank's reputation for excellence. Key Functions: * Customer Support: Respond promptly and professionally to customer inquiries and concerns via phone and email channels. * Issue Resolution: Efficiently and accurately resolve customer issues, including but not limited to account inquiries, transaction disputes, and technical difficulties. * Product Promotion: Educate customers about the bank's products and services, promoting cross-selling and upselling opportunities when appropriate. * Account Maintenance: Assist customers with account maintenance tasks such as password resets, account updates, and address changes. * Compliance: Ensure all interactions and transactions comply with bank policies, procedures, and regulatory guidelines. * Quality Assurance: Meet or exceed established performance metrics, including call quality, response time, and customer satisfaction. * Continuous Learning: Stay informed about the bank's products, services, and industry trends to provide up-to-date information to customers. * Team Collaboration: Collaborate with team members and other bank departments to resolve complex customer issues and improve overall customer service. * Feedback: Provide feedback and insights to management regarding common customer issues and potential process improvements. General Duties and Responsibilities: * Models Q2 Service and Sales programs with creativity and energy such that goals are achieved and quality standards are met or exceeded. Takes personal initiative and is a positive example for others to emulate. * Builds customer relationships by being accountable for representing QNB to the customer in a courteous, confidential, and professional manner, and for providing prompt efficient and accurate service in processing transactions through consultative selling and cross-selling in a positive manner. * Must have strong Product Knowledge skills to evaluate customer needs using open-ended questions and refers customers to the appropriate resource. * Researches and resolves customer problems in a positive and efficient manner. * Assists customers with account information and responds to customer inquiries daily. Reviews, verifies, and executes customer transactions including fund transfers, loan/CC payments, contact information changes, stop payments/written statements of unauthorized debits, VCC maintenance (including disputes, increases, hot cards, warm cards, etc) and orders, MCD increases/inquires, check orders, ACH inquiries, and fraud prevention. Provides navigational assistance with online, mobile and telephone banking. * Follows proposed department schedules and operating policies & procedures as required. * Brings an overall positive attitude to work every day to boost morale within the Department. (Cultivating Culture, Team building, etc.). * Completes assigned compliance training in a timely manner and demonstrates the ability to apply training to their duties and responsibilities. * Required availability of all operating department hours which can include holidays and weekends. * Supportive of community through involvement and participation in local volunteer and/or charitable organizations. * Assumes additional job-related duties as requested. Required Training, Experience, and Education: * Successful experience working with customers and co-workers. * Must complete basic CSR training within the first 6 months of employment. * Must complete additional CSR training requirements as recommended by CSC Manager. * Communication skills that model QNB's sales efforts; including the ability to identify and fulfill customers' current and future needs. * Requires basic reading, writing and arithmetic skills. Completion of high school, vocational training or equivalent. * Fulfill QNB compliance in operations and security procedures by adhering to government regulations, QNB policy, and established procedures. * Must successfully complete Banking of Fundamentals within the first 18 months of employment. * This position may require compliance with the S.A.F.E. Mortgage Licensing Act of 2008 and all related regulations. Ongoing employment is contingent upon meeting all such requirements, including acceptable background investigation results. * Must fulfill the Continuing Education/Training checklist requirements annually, after first 18 months of employment. Desirable Knowledge, Abilities, and Skills: * Previous or current bank experience. * Customer Service experience in a call center environment. Department Hours: The ideal candidate for this position is expected to be available to work any shifts during the hours that the department is open for business. Hours for this department are: Monday to Friday - 8:00 a.m. to 7:00 p.m. Saturday - 8:30 a.m. to 4:00 p.m.

Job Description The Senior Real Estate Appraiser will perform and review real estate appraisals and evaluations for commercial and residential properties, efficiently managing QNB's real estate appraisal process. This includes ordering and tracking appraisals prepared by external appraisers. The Appraiser will ensure compliance with the Uniform Standard of Professional Appraisal Practice (USPAP), applicable laws, regulatory requirements, and Bank policies. GENERAL DUTIES AND RESPONSIBILITIES: Prepare thorough appraisals on problem loans or evaluations for properties as requested and permitted by bank policy. Review appraisals prepared by third parties for compliance with USPAP and the Bank's Appraisal Policy. Discuss and resolve any deficiencies with the appraiser and/or adjust the value accordingly. Perform on-site inspections on property to ascertain the condition of a property and/or assist in the preparation of an appraisal or evaluation. Manage the Commercial Lending Appraisal process through interaction with lenders regarding appraisal requests, acquiring relevant information to precisely define the scope of work for an appraisal assignment. Obtaining bids from qualified appraisers, preparing engagement letters and forward appropriate information to appraiser, and monitoring timely receipt of appraisals. Order or oversee the process to order appraisals on a rotating basis for the Retail and Mortgage loan functions. Track bids, engagement letters and receipt of appraisals. Maintain database by capturing key data from appraisals. Provide assistance and advice to lenders regarding appraisal issues. Track local, regional and state real estate data and market trends which may impact the bank's appraisals or evaluations. Directly or indirectly manage any employees involved in the appraisal process. Ensure appraisals and related documentation are saved in the Bank's electronic filing system. Review credentials and sample appraisals of professionals to be considered for addition to the Bank's Approved Appraiser list. Recommend changes to the Approved Appraiser list based on performance and need in various geographical areas or property expertise. Ensure submission of invoices to Accounts Payable. Responsible for the annual budget of the Appraisal Department. Comply with all State, Federal, and local law as well as USPAP, regulatory requirements and Bank policies. Complete assigned compliance training in a timely manner and demonstrate the ability to apply training to their duties and responsibilities including their supervision of other employees. Assume additional job-related duties as required. REQUIRED TRAINING, EXPERIENCE AND EDUCATION: MAI designation, PA Certified General Appraiser, and appropriate continuing education requirements. Minimum of 5 years of experience as an appraiser. Thorough knowledge of the appraisal process, methodology and requirements. Knowledge of current industry regulations, rules and standards. Excellent time management skills. Critical thinking and problem-solving skills. Meticulous attention to detail. Impeccable organizational abilities. Ability to handle multiple tasks in a fast-paced environment. Proficiency with MSOffice Suite. Strong communication and interpersonal skills, both written and oral, to represent the Bank in a positive/professional manner.

Full-time position currently available in Quakertown, PA. Function: The Assistant Head Teller will support the Head Teller in providing leadership, guidance, and direction to the bank's teller staff in order to ensure they provide outstanding customer service to bank customers. The Assistant Head Teller is also responsible for training and developing teller staff to ensure they are knowledgeable about bank products and services. General Duties and Responsibilities: * Models Q2 Service and Sales programs with creativity and energy such that goals are achieved and quality standards are met or exceeded. Takes initiative and is a positive example to emulate. Supports the Head Teller in all Q2 initiatives. * Builds customer relationships by being accountable for representing QNB to the customer in a courteous, confidential, and professional manner, and for providing prompt efficient and accurate service in processing transactions through consultative selling and cross-selling in a positive manner. * Must have strong Product Knowledge skills to evaluate customer needs through the use of open-ended questions and refer customers to the appropriate resource. * Opens, closes, and services every type of deposit product, able to take and disburse loans. * Provide exceptional Customer service, leadership, conflict resolution, process improvement and clear communication. * Responsible to assist the Head Teller in the Supervision of the teller area by assigning work, answering questions, solving problems and explaining policies and procedures. Including oversight, development, and coaching of staff to ensure the on-going level of productivity and customer service, as well as fair and equitable distribution of work assignments, by cross training individuals to ensures daily office settlement. * Assist the Head Teller in managing the branch daily cash needs for better coordination of shipments to maintain overall branch cash limits. * Perform branch functions requiring an in-depth knowledge of branch transactions, policies and procedures. Including but not limited to ATM settlements, Vault settlements, accurately balancing cash drawers and/or a Teller Cash Recycler (TCR), etc. Oversee adequate availability of daily cash to be ordered as well as shipped out weekly. * Assist Head Teller in vault oversight and the daily auditing, reporting and balancing processes. Oversees each teller's daily reconciliation and assists if needed. Ensures that tellers comply with all operating, regulatory and security policies and procedures. * Assist Head Teller to conduct audits of cash drawers, TCRs, Vaults, ATM and all branch logs per policy and/or procedure. * Ensures that prescribed schedules and operating policies and procedures are followed. * Assist Head Teller as needed to train and develop new and existing tellers in order to ensure they are knowledgeable about bank products, services, processes and procedures. * Responsible for running the teller line in the absence of the Head Teller in an effective and professional manner. Required to open and close the branch as needed and be available for all operating branch hours which can include holidays and weekends. * Completes assigned compliance training in a timely manner and demonstrates the ability to apply training to their duties and responsibilities including their supervision of other employees. * Supportive of community through involvement and participation in local volunteer and/or charitable organizations. * Assumes additional job-related duties as requested. Required Training, Experience, and Education: * High school graduate or equivalent. * Requires basic reading, writing, arithmetic skills and strong communication skills. * Regularly required to stand for prolonged periods of time- all day if necessary. * A minimum of 3 years teller experience. * Familiarity with the bank's products & services, lending policies and guidelines, in order to provide backup for platform. * Must have an in-depth knowledge of branch transactions and fulfill QNB compliance in operations and security procedures by adhering to government regulations, QNB policy, and established procedures. * Must have strong product knowledge and actively champion and coach for Q2 Service and Sales, referrals and product campaigns. Be successful in motivating team members in all aspects of QNB. * PA Notary and Medallion Signature Certification as needed by Branch. * This position requires compliance with the S.A.F.E. Mortgage Licensing Act of 2008 and all related regulations. Ongoing employment is contingent upon meeting all such requirements, including acceptable background investigation results. * Successful completion of PBA courses as recommend by Branch Manager (final grade of "C" or higher). * Must fulfill the Continuing Education/Training checklist annually.

Job Description Join QNB Bank as a Full Time Special Assets Manager and be at the forefront of innovative financial solutions in the heart of Quakertown, PA. This onsite position offers a unique opportunity to engage directly with borrowers, utilizing your problem-solving skills to help them navigate their financial challenges. You'll work in a dynamic team that values empathy and customer-centricity, fostering an energetic and forward-thinking environment. You will be provided great benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Health Savings Account, Flexible Spending Account, Competitive Salary, Paid Time Off, and Employee Stock Purchase Plan. Become a vital part of a professional team that is dedicated to creating positive outcomes and strengthening community ties. We invite you to elevate your career in a role where your impact will be significant and rewarding. Day to day as a Special Assets Manager As a new Special Assets Manager at QNB Bank, you can expect a diverse range of responsibilities that center on managing and optimizing the special asset portfolio. Your day-to-day activities will include analyzing financial data to assess risk, developing tailored strategies for clients in financial distress, and collaborating with internal departments to facilitate solutions. You will engage with clients through personal meetings and phone consultations, ensuring a strong focus on empathetic customer service. Your schedule will typically be Monday through Friday, from 8:30 a.m. to 5:00 p.m., allowing for a structured work-life balance. Does this sound like you? To excel as a Special Assets Manager at QNB Bank, several key skills are essential. First and foremost, strong analytical abilities will enable you to assess financial situations accurately and develop sound strategies for clients. Excellent problem-solving skills are crucial, allowing you to navigate complex cases effectively and to propose creative solutions that align with both client needs and the bank's objectives. Empathy and strong interpersonal communication skills will set you apart, as fostering trust and building relationships with clients facing financial difficulties is vital. Additionally, a customer-centric mindset will help you prioritize client satisfaction while maintaining the bank's integrity. Being detail-oriented will support your ability to manage diverse portfolios competently, ensuring that all aspects of each case are handled with diligence. Finally, adaptability and a forward-thinking approach will empower you to thrive in a dynamic banking environment. Ready to join our team? We believe in taking care of our team, both on and off the job. That's why we offer a mobile-friendly application process - because we know your time is valuable. If you're ready to take your management skills to the next level and join a team that values hard work and good times, complete our application today!

Job Description FUNCTION: The Floating Supervisor assumes responsibility for efficient and effective operations of a branch and performs various administrative duties in support of the branch and Customer Service Center functions. GENERAL DUTIES AND RESPONSIBILITIES: Implements, models, and coaches Q2 Service and Sales programs with creativity and energy such that goals are achieved and quality standards are met or exceeded. Takes personal initiative and is a positive example for others to emulate. Ensures that prescribed schedules and operating policies and procedures are followed. Builds customer relationships while representing QNB to the customer in a courteous, confidential, and professional manner. Providing prompt, efficient, and accurate service through consultative selling and cross-selling in a positive manner. Opens, closes, and services every type of deposit product at various branch locations. Includes taking and disbursing consumer loans. Resolves customer problems in a positive and efficient manner. Responsible for running a branch in the absence of the Branch Management team in an effective and professional manner. Opening and closing the branch as needed. Supportive of community through involvement and participation in local volunteer and/or charitable organizations. Able to relate to other people beyond giving and receiving instructions. Completes assigned compliance training in a timely manner and demonstrates the ability to apply training to their duties and responsibilities including their supervision of other employees. Demonstrates the ability to be a role model, leader, and resource to peers. Is an active member of an internal committee and has the ability to make a meaningful contribution. (Community service committees are not included) Models QNB's Service and Sales Excellence. Takes personal initiative and is a positive example for others to emulate. Perform branch functions requiring an in-depth knowledge of branch transactions. Including but not limited to performs paying and receiving Financial Service Representative functions accurately balances cash drawer and/or a Teller Cash Recycler (TCR) at the end of the day, ATM, Vault Settlement, etc. Required availability of all operating branch hours which include weekends. Assumes additional job-related duties as requested. REQUIRED TRAINING, EXPERIENCE AND EDUCATION: Must be proficient in all aspects of job. High School diploma or equivalent. Previous supervisory experience (Three plus years or more). Three years of progressively more responsible experience within a financial organization to gain the necessary experience and background knowledge. Successful in motivating team members in all aspects of QNB's Service Excellence. Ability to lift and maneuver 25-30-pound coin bags. Communication skills that model QNB's service and sales efforts; including the ability to identify and fulfill customers' current and future needs. Requires basic reading, writing and arithmetic skills. Completion of high school, vocational training or equivalent. (completion of some college courses preferred). Must have strong product knowledge and actively champion and coach for Q2 Service and Sales, referrals and product campaigns. Fulfill QNB compliance in operations and security procedures by adhering to government regulations, QNB policy, and established procedures. Successful completion of any two PBA courses as recommend by SVP/CBO or EVP/CRO & CBBO (final grade of "C" or higher). Must fulfill re-certification checklist. This position requires compliance with the S.A.F.E. Mortgage Licensing Act of 2008 and all related regulations. Ongoing employment is contingent upon meeting all such requirements, including acceptable background investigation results. PA Notary and Medallion Signature Certification. DESIRABLE KNOWLEDGE, ABILITIES, AND SKILLS: Complete familiarity with the QNB's FSR, platform, and consumer loan application policies, procedures and guidelines. QNB's sales system and product knowledge. Previous experience in a Supervisory role

Full-time position currently available in Quakertown, PA. Function: The Loan Origination Processor is responsible for the processing of consumer and mortgage loans from origination to funding. This position will support the Origination and Underwriting staff by collecting necessary documents and managing the transaction to ensure closing deadlines are met, as well as meeting customer expectations. General Duties and Responsibilities: * Ensure timely and independent processing of consumer and mortgage files (in compliance with all applicable laws, regulations and Bank policies and procedures) from origination to post closing. * Accurate and timely adherence to the requirements of HMDA, TRID, Reg B and all other retail loan regulations. * Perform initial file review to check for completeness and process loans through vendor Automated Underwriting Systems and Internal Underwriting systems and review findings with the Loan Officer and Underwriter, clear conditions and note stipulations on the commitment letter or loan approval document. * Input loan data according to the loan officer's instructions and assist the loan officer with the calculation of Debt to Income and Loan to Value ratios. * Track and gather necessary documents and clear any outstanding loan conditions in conjunction with the underwriter and loan officers. * Order appraisals, title work, and flood certifications. Send any necessary borrower notifications where applicable, including copies of appraisals. * Complete compliance, loan quality, and fraud detection checks on each borrower. * Accurately and timely maintenance of receipt of loan fees, as well as performing G/L reconcilement of those fees. Send invoices from vendors with GL's to Finance for payment. Reconcile GL and submit to supervisor and Finance. * Update loan files and input updated information in the loan origination system. * Prepare the loan file in correct order for boarding in the loan origination system. * Produce scheduled management reports, including value of pipeline. * Coordinate closings with title companies and customers. * Be accountable for a positive borrower experience. * Maintain open and frequent communication with others in the department to ensure a smooth customer experience. * Assume other job-related duties as requested. * Complete assigned compliance training in a timely manner and demonstrates ability to apply training to duties and responsibilities. * Monitor rate pricing through Freddie Mac and send to Manager. Make applicable changes to rates, indexes, and LOS. * Responsible for positive communication with customer and all other departments of QNB by using Q2 skills. Required Training, Experience, and Education: * Thorough understanding of Retail and Mortgage loan requirements. * Ability to demonstrate knowledge of real estate, automobile, and unsecured lending practices including federal and state regulations and compliance with respect to TRID and Regulation Z and other consumer regulations. * Proficiency in Automated Underwriting Systems as well as Microsoft Office, Meridian Mortgage, IDS, and Laser Pro. * Ability to prioritize multiple demands in a high-pressure environment while maintaining professional demeanor, organization and maintaining a pipeline of 30+ loans. * Ability to calculate and apply financial underwriting ratios. * Minimum of 1 - 3 years of experience in secondary market mortgage and consumer loan processing preferred. * Must be able to maintain a high level of accuracy. * Understand loan documentation to assist in pre and post funding reviews. * Possess a high level of interpersonal and communication skills to represent the Bank in a positive manner when dealing with both internal and external customers. * High school diploma or equivalent, some college preferred but not required. * Proactively communicate loan status with the customer and maintain confidentiality of customer information

GENERAL DUTIES AND RESPONSIBILITIES: Models Q2 Service and Sales programs with creativity and energy such that goals are achieved, and quality standards are met or exceeded. Takes personal initiative and is a positive example for others to emulate. Builds customer relationships by being accountable for representing QNB to the customer in a courteous, confidential, and professional manner, and for providing prompt efficient and accurate service in processing transactions through consultative selling and cross-selling in a positive manner. Evaluates customer needs through the use of open-ended questions and refers customers to the appropriate resource. Opens, closes, and services every type of deposit product, able to take and disburse loans. Perform branch functions requiring an in-depth knowledge of branch transactions. Including but not limited to performs paying and receiving Financial Service Representative functions accurately balances cash drawer and/or a Teller Cash Recycler (TCR) at the end of the day, ATM, Vault Settlement, etc. May ensure daily office settlement. Assists in the training of personnel and may be a member of a committee (i.e. Safety Committee) and train personnel on the information obtained from attending committee meetings. Assists in processes and prepares branch cash and settlement. Able to relate to other people beyond giving and receiving instructions. Supportive of community through involvement and participation in local volunteer and/or charitable organizations. Completes assigned compliance training in a timely manner and demonstrates ability to apply training to their duties and responsibilities. Required availability of all operating branch hours which can include holidays and weekends. Assumes additional job-related duties as requested. REQUIRED TRAINING, EXPERIENCE AND EDUCATION: Must be proficient in all aspects of job. High School diploma or equivalent. Complete Universal Banker Certification Checklist. Interpersonal skills to represent the Bank in a positive way when dealing with both internal and external customers. Successful in motivating team members in all aspects of QNB's Service Excellence. Ability to lift and maneuver 25-30-pound coin bags. Communication skills that model QNB's sales efforts; including the ability to identify and fulfill customers' current and future needs. Requires strong reading, writing and arithmetic skills. Completion of high school, vocational training or equivalent (completion of some college courses preferred but not required). Fulfill QNB compliance in operations and security procedures by adhering to government regulations, QNB policy, and established procedures. This position requires compliance with the S.A.F.E. Mortgage Licensing Act of 2008 and all related regulations. Ongoing employment is contingent upon meeting all such requirements, including acceptable background investigation results. Must fulfill re-certification of Universal Banker I requirements annually. PA Notary Ability to solve problems and carry on without supervision. PREFERRED TRAINING, EXPERIENCE AND EDUCATION: Successful completion of Banking Fundamentals and Consumer Lending. Must have strong product knowledge and actively champion and coach for Q2 Sales and Service, referrals and product campaigns.

HOURS AND LOCATIONS: Monday through Friday from 10:00 a.m. to 3:00 p.m., and various weekends as needed. Primary work locations are DTO, CSO, CBO, and UPV. Work locations could vary based upon staffing needs. GENERAL DUTIES AND RESPONSIBILITIES: Models Q2 Service and Sales programs with creativity and energy such that goals are achieved, and quality standards are met or exceeded. Takes personal initiative and is a positive example for others to emulate. Builds customer relationships by being accountable for representing QNB to the customer in a courteous, confidential, and professional manner, and for providing prompt efficient and accurate service in processing transactions through consultative selling and cross-selling in a positive manner. Cross-sells deposit and loan products and refers customers to appropriate person or department. Performs paying and receiving teller functions accurately and balances cash drawer at the end of the day. Must be proficient in all aspects of the role of Financial Service Representative. Able to relate to other people beyond giving and receiving instructions. Must have strong QNB product knowledge and actively champion QNB Service and Sales, referral and product campaigns. Completes assigned compliance training in a timely manner and demonstrates ability to apply training to their duties and responsibilities. Ability to travel between branches. Assumes additional job-related duties as requested including the ability to work at any branch location. REQUIRED TRAINING, EXPERIENCE AND EDUCATION: Regularly required to stand for prolonged periods of time. Successful experience working with customers and co-workers. Must complete basic FSR training and new accounts training within the first 6 months of employment. Ability to lift and maneuver 25-50-pound coin bags. Communication skills that model QNB's sales efforts; including the ability to identify and fulfill customers' current and future needs. Requires basic reading, writing and arithmetic skills. Completion of high school, vocational training or equivalent. Fulfill QNB compliance in operations and security by adhering to government regulations, QNB policy, and established procedures. DESIRABLE KNOWLEDGE, ABILITIES AND SKILLS: Operate an on-line teller terminal and other standard office equipment, including an adding machine and possess keyboarding skills and have a comfort with standard computer skills (i.e. Outlook, Word, and Excel). Previous or current bank experience desired, but not required. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to grasp objects; reach with hands and arms; balance, stoop kneel, or crouch; speak or listen. The employee must occasionally lift and/or carry up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus. WORKPLACE ENVIRONMENT Work environment characteristics described here are representative of those that must be met by and employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The position requires travel between branches and other Bank activities or events. Regular and predictable attendance is required. Ability to work weekends and overtime as requested.

Job Description GENERAL DUTIES AND RESPONSIBILITIES: Perform various duties involved with the credit analysis function on all credit relationships as assigned. Develop information for use by the Relationship Managers, Loan Committee, and Board Loan Committee for the purpose of making decisions on new and existing loans. These duties include, but are not limited to: Collect and analyze credit information from all available sources, including: in-house, other financial institutions, various agencies, etc. Analyze financial statements and all related material, in part, through use of spreading software. Attend and participate in customer calls with the Relationship Managers, including the documenting of calls, as requested. Development and preparation of credit presentations to document credit files and provide the Relationship Managers and/or QNB Loan Committee and Board Loan Committee with the information necessary to make informed credit decisions. Monitor the maintenance and updating of credit files. Monitor progress log for all scheduled annual reviews and insure completion of such reviews within the set time parameters. Review Biweekly Loan Report for accuracy. Assist in developing new procedures and programming to enhance automation and efficiency. Assume management of departmental workflow in the absence of the Chief Credit Officer or Credit Dept. Manager. Review and critique file memos and credit presentations for other Credit Analysts. Assist in training of Credit Analysts. May have supervisory authority over Credit Analyst I. Work directly with other departments to facilitate workflow. Work directly with customers as needed. Complete assigned compliance training in a timely manner and demonstrate the ability to apply training to their duties and responsibilities including their supervision of other employees. Assumes additional responsibilities as requested. REQUIRED TRAINING, EXPERIENCE, AND EDUCATION: Must have a Bachelor's degree in business administration specializing in finance, accounting or economics. Must have a minimum of 5 years credit analysis experience. Extensive knowledge of financial statements. Ability to multi-task and work effectively with colleagues, managing time and resources to ensure work is completed efficiently and within established time frame. Interpersonal skills to represent QNB in a positive manner when dealing with internal and external customers. Must be proficient in various computer applications, including Microsoft Word and Excel.

Full-time position currently available in Quakertown, PA. Function: The primary function is to assist loan offices and real estate appraisers with the residential and commercial appraisal ordering process from origination to completion of each appraisal assignment. This includes ordering and tracking appraisals and appraisal reviews, daily electronic filing and recordkeeping along with additional data entry assignments. Ensure compliance with applicable laws, regulatory requirements, and Bank policies along with the Uniform Standard of Professional Appraisal Practice (USPAP). General Duties and Responsibilities: * Responsible for appraisal bid management and engaging appraisers to perform residential and commercial appraisals. Interact with lenders and the Appraisal Manager regarding appraisal requests, acquiring relevant information to precisely define the scope of work for an appraisal assignment. * Obtain and track bids from qualified appraisers. * Prepare engagement letters and forward appropriate information to appraisers. * Monitor timely receipt of appraisals and appraisal reviews. * Ensure all appraisal requests are handled in a timely manner and any delays are properly documented and reported to the lender and/or Appraisal Manager. * Quality control review of appraisals prepared by third parties, as assigned. When necessary, discuss and resolve deficiencies with the Appraisal Manager. * Distribute appraisals and appraisal reviews to appropriate internal or external parties including lenders and third-party reviewers. * Originate and maintain digital appraisal files for each appraisal request and associated documentation in the appropriate directories. * Maintain written and verbal communication between appraisers and lenders, maintaining confidentiality as per bank policy. * Answer phone calls and emails in a timely manner. * Identify and communicate potential issues to facilitate an appropriate resolution. * In conjunction with the Appraisal Manager, recommend appraisers to be added to the approved appraisers list as necessary. * Request and maintain current appraiser E&O Insurance, credentials and qualifications corresponding with the governing authority's renewal schedule. * Ongoing data entry projects including maintaining the appraisal database, capturing key information from appraisals and Agreements of Sale. Datamine and analyze information as needed. * Serve as back-up to the Appraisal Manager in their absence. * Complete assigned compliance training in a timely manner and demonstrate the ability to apply training to duties and responsibilities. * Assume additional job-related duties as required. Required Training, Experience, and Education: * General knowledge of lending and the appraisal process. * Ability to provide excellent customer service to both internal and external customers. * Strong communication and interpersonal skills, both written and oral, to represent the Bank in a positive and professional manner. * Ability to work well independently and as part of a team. * General knowledge of current industry regulations, rules and standards, and willingness to be trained on an ongoing basis. * Excellent time management skills; able to handle multiple tasks in a fast-paced environment. * Critical thinking and problem-solving skills. * Meticulous attention to detail. * Proficiency with Microsoft Office suite Preferred Experience: * Minimum of 2 years of experience in an appraisal support function.

Full-time position currently available in Quakertown, PA. Function: The Senior Real Estate Appraiser will perform and review real estate appraisals and evaluations for commercial and residential properties, efficiently managing QNB's real estate appraisal process. This includes ordering and tracking appraisals prepared by external appraisers. The Appraiser will ensure compliance with the Uniform Standard of Professional Appraisal Practice (USPAP), applicable laws, regulatory requirements, and Bank policies. General Duties and Responsibilities: * Prepare thorough appraisals on problem loans or evaluations for properties as requested and permitted by bank policy. * Review appraisals prepared by third parties for compliance with USPAP and the Bank's Appraisal Policy. Discuss and resolve any deficiencies with the appraiser and/or adjust the value accordingly. * Perform on-site inspections on property to ascertain the condition of a property and/or assist in the preparation of an appraisal or evaluation. * Manage the Commercial Lending Appraisal process through interaction with lenders regarding appraisal requests, acquiring relevant information to precisely define the scope of work for an appraisal assignment. Obtaining bids from qualified appraisers, preparing engagement letters and forward appropriate information to appraiser, and monitoring timely receipt of appraisals. * Order or oversee the process to order appraisals on a rotating basis for the Retail and Mortgage loan functions. * Track bids, engagement letters and receipt of appraisals. * Maintain database by capturing key data from appraisals. * Provide assistance and advice to lenders regarding appraisal issues. * Track local, regional and state real estate data and market trends which may impact the bank's appraisals or evaluations. * Directly or indirectly manage any employees involved in the appraisal process. * Ensure appraisals and related documentation are saved in the Bank's electronic filing system. * Review credentials and sample appraisals of professionals to be considered for addition to the Bank's Approved Appraiser list. * Recommend changes to the Approved Appraiser list based on performance and need in various geographical areas or property expertise. * Ensure submission of invoices to Accounts Payable. * Responsible for the annual budget of the Appraisal Department. * Comply with all State, Federal, and local law as well as USPAP, regulatory requirements and Bank policies. * Complete assigned compliance training in a timely manner and demonstrate the ability to apply training to their duties and responsibilities including their supervision of other employees. * Assume additional job-related duties as required. Required Training, Experience, and Education: * MAI designation, PA Certified General Appraiser, and appropriate continuing education requirements. * Minimum of 5 years of experience as an appraiser. * Thorough knowledge of the appraisal process, methodology and requirements. * Knowledge of current industry regulations, rules and standards. * Excellent time management skills. * Critical thinking and problem-solving skills. * Meticulous attention to detail. * Impeccable organizational abilities. * Ability to handle multiple tasks in a fast-paced environment. * Proficiency with MSOffice Suite. * Strong communication and interpersonal skills, both written and oral, to represent the Bank in a positive/professional manner.

Full-time position currently available in Coopersburg, PA.

Full-time position currently available in Quakertown, PA. Function: The Special Assets Manager will efficiently track and manage QNB's Special Assets. Negotiate with borrowers and legal counsel to formulate options to rehabilitate, restructure or settle loans in compliance with the Bank's Loan Policies, regulations and laws. Oversee the collection efforts for the Bank's various loan portfolios, including commercial and retail. General Duties and Responsibilities: * Identify warning signs of potential problem loans, assist in the assignment of credit ratings and make recommendations to management on credit related issues. * Ascertain the current status of relationships via review and analysis of financial information, loan documentation, credit reports, etc. * Negotiate with borrowers and legal counsel to assess and formulate options available to create a resolution which minimizes the probability of further credit deterioration and/or the loss of principal, interest and expenses. * Provide recommendations to senior management regarding action to be taken in connection with the objectives outlined above. Oversee the implementation and management of the selected courses of action. * Monitor accounts within the portfolio, including but not limited to periodically investigating compliance with contractual obligations, such as taxes, insurance coverage, lien positions, etc. * Manage the collection process from identification to resolution, including foreclosure, if necessary. Responsible for overseeing the effective collection of all past due loans within the Bank's various loan portfolios. * Serve as back-up to the Loss Mitigation Specialist. * Prepare and distribute regular activity reports to Senior Management and Regulatory agencies, as requested. * Manage and supervise employees of the Special Assets/Collections Department. * Oversee and facilitate the insurance claims process for loan customers to ensure protection of the Bank's collateral. * Comply with and monitor changes to the required collection procedures for the SBA and Government Sponsored Enterprises (i.e. FHLMC & FHLB) to ensure compliance. * Attend Bank foreclosure sales and administer Bank-owned property (i.e. obtain insurance coverage, show property to prospective buyers, list property with realtor, follow up on maintenance concerns, attend closings, etc.) * Manage the maintenance, repair, security and disposal of properties obtained through foreclosure. * Coordinate and lead the monthly Delinquency and quarterly Special Asset Committee meetings. Review and approve the minutes for the meetings and ensure distribution to the appropriate individuals. * Document collection efforts in the Bank's customer relationship management or core processing system, as appropriate. * Ensure legal documentation, correspondence, invoices, etc. are saved in the appropriate digital files. * Submit invoices from attorneys and vendors for payment. * Responsible for the annual budget of the Special Assets Department. * Track and provide the information necessary to the appropriate departments for preparation of IRS forms 1099-C (Cancellation of Debt) and 1099-A (Abandonment of Collateral) to mail to the respective customers. * Serve as back-up for the appraisal process as needed. * Complete assigned compliance training in a timely manner and demonstrate the ability to apply training to their duties and responsibilities including their supervision of other employees. * Comply with the Bank's policies and procedures; ensure departmental procedures are kept up to date. * Comply with all State, Federal, and local laws as well as Bank regulations. * Assume additional job-related duties as required. Required Training, Experience, and Education: * Must have a minimum of five years of Workout and/or Commercial Lending experience. * Understanding of loan and legal documents and related terminology. * Knowledge of laws and regulations, including the Fair Debt Collection Practices Act. * Understanding of accounting and financial statements. * Familiarity with third party reports including appraisals, property condition reports, etc. * Strong risk assessment and negotiations skills. * Ability to multitask in a fast-paced environment. * Strong communication and interpersonal skills, both written and oral, to represent the Bank in a positive and professional manner. * Proficiency with Microsoft Office suite.

Job Description HOURS AND LOCATIONS: Monday through Friday from 10:00 a.m. to 3:00 p.m., and various weekends as needed. Primary work locations are DTO, CSO, CBO, and UPV. Work locations could vary based upon staffing needs. GENERAL DUTIES AND RESPONSIBILITIES: Models Q2 Service and Sales programs with creativity and energy such that goals are achieved, and quality standards are met or exceeded. Takes personal initiative and is a positive example for others to emulate. Builds customer relationships by being accountable for representing QNB to the customer in a courteous, confidential, and professional manner, and for providing prompt efficient and accurate service in processing transactions through consultative selling and cross-selling in a positive manner. Cross-sells deposit and loan products and refers customers to appropriate person or department. Performs paying and receiving teller functions accurately and balances cash drawer at the end of the day. Must be proficient in all aspects of the role of Financial Service Representative. Able to relate to other people beyond giving and receiving instructions. Must have strong QNB product knowledge and actively champion QNB Service and Sales, referral and product campaigns. Completes assigned compliance training in a timely manner and demonstrates ability to apply training to their duties and responsibilities. Ability to travel between branches. Assumes additional job-related duties as requested including the ability to work at any branch location. REQUIRED TRAINING, EXPERIENCE AND EDUCATION: Regularly required to stand for prolonged periods of time. Successful experience working with customers and co-workers. Must complete basic FSR training and new accounts training within the first 6 months of employment. Ability to lift and maneuver 25-50-pound coin bags. Communication skills that model QNB's sales efforts; including the ability to identify and fulfill customers' current and future needs. Requires basic reading, writing and arithmetic skills. Completion of high school, vocational training or equivalent. Fulfill QNB compliance in operations and security by adhering to government regulations, QNB policy, and established procedures. DESIRABLE KNOWLEDGE, ABILITIES AND SKILLS: Operate an on-line teller terminal and other standard office equipment, including an adding machine and possess keyboarding skills and have a comfort with standard computer skills (i.e. Outlook, Word, and Excel). Previous or current bank experience desired, but not required. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to grasp objects; reach with hands and arms; balance, stoop kneel, or crouch; speak or listen. The employee must occasionally lift and/or carry up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus. WORKPLACE ENVIRONMENT Work environment characteristics described here are representative of those that must be met by and employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The position requires travel between branches and other Bank activities or events. Regular and predictable attendance is required. Ability to work weekends and overtime as requested.

FUNCTION: The Customer Service Center Representative is responsible for providing exemplary customer service to incoming callers through various delivery channels, including the telephone and internet. GENERAL DUTIES AND RESPONSIBILITIES: Models Q2 Service and Sales programs with creativity and energy such that goals are achieved, and quality standards are met or exceeded. Takes personal initiative and is a positive example for others to emulate. Builds customer relationships by being accountable for representing QNB to the customer in a courteous, confidential, and professional manner, and for providing prompt efficient and accurate service in processing transactions through consultative selling and cross-selling in a positive manner. Evaluates customer needs through the use of open-ended questions and refers customers to the appropriate resource. Opens, closes, and services every type of deposit product. Completes consumer loan applications. Must have strong QNB product knowledge and actively champion QNB Service and Sales, referral and product campaigns. Completes assigned compliance training in a timely manner and demonstrates ability to apply training to their duties and responsibilities. Assumes additional job-related duties as requested. REQUIRED TRAINING, EXPERIENCE, AND EDUCATION: Successful experience working with customers and co-workers. Must complete basic CSR training within the first 6 months of employment. Must complete CSR requirement checklist within 12 months of hire. Communication skills that model QNB's sales efforts; including the ability to identify and fulfill customers' current and future needs. Requires excellent reading, writing and arithmetic skills. Completion of high school, vocational training or equivalent. Fulfill QNB compliance in operations and security procedures by adhering to government regulations, QNB policy, and established procedures. Must successfully complete ABA Banking Fundamentals within the first year of employment. Must fulfill re-certification requirements for CSR annually. DESIRABLE KNOWLEDGE, ABILITIES, AND SKILLS: Operate standard office and phone equipment, including an adding machine, possess keyboarding and standard computer skills (i.e. Outlook, Word, Excel). Previous or current banking experience. DEPARTMENT HOURS: 8:00 a.m. to 7:00 p.m. Monday through Friday 8:30 a.m. to 4:00 p.m. Saturday