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Quality administrator skills for your resume and career

Updated January 8, 2025
6 min read
Quoted experts
Dr. Anna Frank,
Dr. Jacqueline Abernathy
Below we've compiled a list of the most critical quality administrator skills. We ranked the top skills for quality administrators based on the percentage of resumes they appeared on. For example, 14.1% of quality administrator resumes contained quality standards as a skill. Continue reading to find out what skills a quality administrator needs to be successful in the workplace.

15 quality administrator skills for your resume and career

1. Quality Standards

Quality standards are a specific level of standards of products that are set by the companies for the customers that have to be met and maintained throughout the process until the time of delivery. Quality standards are information that includes the customer's requirements, guidelines, and characteristics for the needed final product or service.

Here's how quality administrators use quality standards:
  • Demonstrated a very high level of accuracy for maintaining inventory and quality standards.
  • Worked closely with department managers in implementing quality standards and benchmarks.

2. Quality Improvement

Quality improvement (QA) is a systematic approach to eliminate or reduce rework, wastes, and losses in the production process. It is part of quality management, which aims to increase the ability to meet quality requirements. It manages change and uses data for making decisions to improve policies, programs, and results.

Here's how quality administrators use quality improvement:
  • Performed continuous quality improvement evaluations, created and implemented safety training and remediation's throughout the company, approximately 1200 employees.
  • Served as an internal advocate for quality improvement as critical components in clinical, administrative and operational activities.

3. Internal Audit

Internal audit is an evaluation process that ensures that a company's risk management, governing body, and other internal processes are running effectively. People who perform internal audits must be highly qualified, have experience, and knowledge to work accordingly with the international standards and the code of ethics.

Here's how quality administrators use internal audit:
  • Promoted to Quality Administration, responsible for general administrative duties in the Quality Department, along with performing Quality Internal Audits.
  • Conducted annual internal audits to ensure conformity to written procedures and coordinated annual external audits with certification vendor.

4. ISO

Here's how quality administrators use iso:
  • Coordinated and participated in corporate re-registration audits conducted by the External ISO Registrar.
  • Created ISO documentation data base administrator.

5. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how quality administrators use data entry:
  • Complete searches for patient shipping record data, complaint data entry, complaint data reporting, and complaint data.
  • Managed, evaluated, updated and maintained current data entry standards within CRM application.

6. Management System

A management system is a set of policies, processes, and procedures taken by an organization or a business to ensure it can fulfill its tasks and achieve its objectives. A management system makes sure that the company excels financially and improves the user experience. The management system also takes care of the worker's and employees' needs and manages their workload and oversees their performance. Apart from interior matters of the company, a management system also deals with exterior matters like legislations, tax matters, and law issues.

Here's how quality administrators use management system:
  • Maintained and reviewed processes and procedures of Quality Management System focused on achieving quality objectives to meet customer requirements.
  • Administered documents and data related to sustaining the Management System and provision of product conformance for objective evidence.

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7. Calipers

Here's how quality administrators use calipers:
  • Used multimeters, calipers, and micrometers during equipment inspections.
  • Measured dimensions of products to verify conformance to specifications, using measuring instruments including calipers and gauges.

8. Quality System

A quality system is an organizational structure that helps management, procedures, and processes. The quality system helps the company to achieve its goals by following the right procedures. The quality system is usually documented and is based around a manual that defines and controls the system.

Here's how quality administrators use quality system:
  • Maintain the ISO/AS Quality System, including policy and procedure development, operational assessments, process reviews and continuous improvement initiatives.
  • Researched, designed, launched and administered implementation of a corporate efficiency/quality system referred to as ACE.

9. Corrective Action

Here's how quality administrators use corrective action:
  • Maintained the Corrective Action database/filing system, supported the Customer Service Group with complaint/material deficiency dispositions and generated various operational reports.
  • Investigated cases of clinical complaints and sentinel events to identify potential quality of care deficiencies, and recommended corrective actions.

10. QMS

Here's how quality administrators use qms:
  • Work closely with Quality Managers to ensure QMS policies and procedures are followed by production
  • Enter all defects in to the QMS database and generate daily reports.

11. Purchase Orders

Here's how quality administrators use purchase orders:
  • Processed all paperwork for quality department including Purchase orders, Job travelers, etc.
  • Create and monitor open purchase orders for timely delivery and conformance to standards.

12. Data Collection

Data collection means to analyze and collect all the necessary information. It helps in carrying out research and in storing important and necessary information. The most important goal of data collection is to gather the information that is rich and accurate for statistical analysis.

Here's how quality administrators use data collection:
  • Created data collection and analysis procedures, reporting, and established department policies.
  • Supported Quality Engineering via data collection and summary reports.

13. Process Improvement

Here's how quality administrators use process improvement:
  • Coordinated Process Improvement Meetings and Corrective/Preventive Action Reviews.
  • Lead interdepartmental project and process improvement teams.

14. Quality Audits

Here's how quality administrators use quality audits:
  • Conducted quality audits, issuing recommendations and identifying areas for improvement of patient care and regulatory compliance.
  • Participate in quality audits related to product certification.

15. PPAP

Here's how quality administrators use ppap:
  • Utilized MQ1 - Access based software implemented to help in the marrying of documents for PPAP documentation.
  • Performed PPAP, First Articles, APQP, FMEA, PCP, and SPC reporting.
top-skills

What skills help Quality Administrators find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on quality administrator resumes?

Dr. Anna FrankDr. Anna Frank LinkedIn profile

Exercise Science, DePaul University

First, a degree from a highly respected university. Our graduates have been highly sought after. Experience working with a variety of individuals in a variety of settings is significant. Future professionals must then be committed to social justice, how are explicit in supporting the health and recreational needs of ALL individuals, not just those who can purchase a Peloton.

What quality administrator skills would you recommend for someone trying to advance their career?

Dr. Jacqueline Abernathy

Assistant Professor, Tarleton State University

I think this piggybacks a little bit on what I said above on finding a way to distinguish oneself from the competition. Anything done during a gap year would hopefully yield some knowledge, skill, or ability that can be listed as a bullet point on their resume that others may not have. Suppose a student just wants to travel to China for a while and see the Great Wall. "Back-packed in the Orient" would not be a resume bullet but "conversational in Mandarin" would be. To a lesser extent, "Cultural competency with Chinese colleagues and associates" would be, and if asked, the student could explain their familiarity with Chinese customs and etiquette came from extensive time abroad. That might give the students an advantage in certain jobs, but just being able to speak another language could be a job in itself, like as a translator. Whatever a student does during a gap year, ideally, they should walk away with a skill that someone will pay for.

Unfortunately, because of economic realities, a lot of students just take the year off to work and they work in a job where a year of experience won't necessarily count for much (if anything) when they graduate with their expected degree. This goes for both high school graduates and college graduates taking a break before their next degree. I've read the arguments about the benefits of taking a gap year, but aside from students that are on a waiting list for a prestigious program who just have time to kill, I personally find the concept of a gap year to be ill-advised as a general rule, more so between an undergraduate degree and masters or masters and doctorate. Often times the pitfalls outweigh the benefits at any stage. It just presents an opportunity for life to get in the way of something a student knows they want to do, or it delays it. Someone fresh out of high school taking a gap year to get a skill that they think will benefit them in their career after graduation might find themselves in a completely different career by the time they graduate. And university graduates who plan to further their education- taking a break or just working for a while before graduate school can put them at a disadvantage. Taking a break makes graduate school potentially harder once they have gotten used to living without that stress, the transition back to a student can be unnecessarily difficult than if they went straight through.

Those who start their career with a bachelor's degree when they know they need more than can make life choices and financial commitments that are very difficult to keep in grad school. Perhaps they financed a car or became invested in a project they don't want to abandon but would have easier with a master's degree. Or they start a family and now have to juggle caring for and providing for their family with getting the next degree they need when caring for family would have likely been easier if they had an advanced degree. My bachelor's degree was in social work and many of my classmates decided that they just wanted to work for a while before attending grad school, only to find their return to school delayed and all of the experience they gain with that license not translating into an advantage after they graduated and were looking for a job with the higher license. Essentially many of them just had to play catch-up to those that went straight through and started their career at a higher level. Starting at one level when you know that you need the next level can just be lost time, especially since starting with a bang would only put off working for two years to get the next degree.

I had classmates that intended to go back after a year or two, but by the time they intended to return, they fell in love, got married, had beautiful babies, and all of these blessings meant that they couldn't walk away from a job and health insurance to study full-time. This meant it was harder and took far longer and increased their time working for lower pay, whereas if they hadn't taken a break, they would be working full-time at a higher pay with no classes to juggle. I'm not suggesting that people put off life until school is done or delay marriage, children, or buying a home in favor of going back to school if that is their next step in life, only that they can't assume that it'll be easy to just pick up where they left off if they choose to wait.

Less fortunate things can happen as well, like health crises and caregiving, developing an illness, or having to care for aging parents. These things would have been easier if they have chosen to go straight through. These are some reasons why I think taking a gap year is risky. But if anybody wants to take a gap year, I would be conscientious not to commit to anything that would delay returning to school or not make up for that time by giving them a competitive edge. Otherwise, a year off can easily turn into a decade and it can just add up to lost time.

What type of skills will young quality administrators need?

Veronica CochranVeronica Cochran LinkedIn profile

CEO, International Association of Administrative Professionals

Those entering the administrative profession in the upcoming years will find it beneficial to understand what it means to be a strategic partner to their direct manager/supervisor, department, and organization at-large. As strategic partners, their role will extend beyond being a support person. It will involve strategically aligning oneself to fulfilling the organization's mission and vision while achieving business outcomes and success. The following skills will optimize both professional and organizational effectiveness:

1. Time management and organization
2. High EQ and interpersonal communication
3. Leadership effectiveness and accountability
4. Relationship management - (high inclusion capacity and high collaboration)
5. Problem-solving and innovation
6. Strategic planning and adaptability

List of quality administrator skills to add to your resume

Quality administrator skills

The most important skills for a quality administrator resume and required skills for a quality administrator to have include:

  • Quality Standards
  • Quality Improvement
  • Internal Audit
  • ISO
  • Data Entry
  • Management System
  • Calipers
  • Quality System
  • Corrective Action
  • QMS
  • Purchase Orders
  • Data Collection
  • Process Improvement
  • Quality Audits
  • PPAP
  • R
  • SharePoint
  • Quality Issues
  • QC
  • ERP
  • Quality Alerts
  • FDA
  • Sigma
  • Inspection Reports
  • AS9100
  • CAPA
  • HIPAA
  • GMP
  • Continuous Improvement
  • Customer Complaints
  • Customer Audits
  • FAA
  • External Audits
  • Quality Reports
  • HR
  • Quality Program
  • Data Analysis
  • RMA
  • Medicaid
  • Customer Returns
  • MRB
  • SPC
  • NCQA
  • FMEA
  • Material Review
  • Environmental Monitoring
  • NCR
  • HEDIS
  • Qs-9000

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

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