Quality Analyst Resume Examples 2023

Research Summary. We analyzed 3,542 quality analyst resumes to determine which ones land the most jobs. Below you'll find examples of resumes that can help you get an interview (and a job offer) from companies like Satyam and Bank of America. Here are the key facts about quality analyst resumes to help you get the job:

  • The average quality analyst resume is 576 words long
  • The average quality analyst resume is 1.3 pages long based on 450 words per page.
  • Customer service is the most common skill found on a quality analyst resume. It appears on 10.0% of resumes.
After learning about how to write a professional quality analyst resume, you can make sure your resume checks all the boxes with our resume builder.

Resume

Quality Analyst Resume Example

 
Joshua Henderson
Quality Analyst
Contact Information
Washington, DC
(690) 555-4822
Skills
  • MQ
  • Usda
  • ETL
  • Intranet
  • Sharepoint
  • Procedures
  • QC
  • Data Analysis
  • XML
  • PHP
Employment History
Quality Analyst
2020 - Present
Blue Cross Blue Shield of Texas
Washington, DC
  • Performed Integration testing, System testing, Regression testing, End to End components testing and UAT testing.
  • Position: QA and J2EE developer.
  • Prepared effort estimation and send it to Project Management and Program Management for upcoming projects.
  • Performed extensive data validations against Data Warehouse * Reported bugs and tracked defects using Test Director 6.5.
Junior Quality Assurance Analyst/Analyst
2019 - 2020
Verizon
College Park, MD
  • Tested API s including Address & Credit Card payment services, SSN validations, etc.
  • Played responsible QA lead role for various Enterprise, Maintenance and Emergency Releases and supported numerous releases.
  • Verified the files in the specific directory in UNIX.
  • Prepared final test results and user documents for the application.
Programmer Analyst (Part-Time)
2016 - 2018
Verizon
Washington, DC
  • Implemented and used web services for client server data communication using JSON.
  • Created PL/SQL Packages for the Project Created Technical Specs like Application Design Document.
  • Upgraded database from 10g RAC to 11g RAC.
  • Executed load and stress tests with LoadRunner to scale and validate infrastructure.
Education
Master's Degree Business
2018 - 2019
University of Maryland - College Park
College Park, MD
Bachelor's Degree Business
2015 - 2018
Strayer University
Washington, DC
 
 
Willie Gibson
Quality Analyst
Contact Info
San Jose, CA
(830) 555-3734
Skills
DatabaseProceduresSeleniumProject ManagementValue StreamProduct ReleasesComputer SystemPowerpointFinal InspectionBatch Records
Employment History
Quality Analyst
2017 - Present
eBay
San Jose, CA
  • Performed overall QA tasks for all Projects during entire STLC life cycle.
  • Led and managed a team of over 25 QA Engineers to test and release software on a weekly basis.
  • Followed QA testing automation setup to set up Selenium WebDriver to run automated test scripts.
  • Performed repetitive functional and regression testing using selenium automation tool.
  • Developed test plans and implemented test cases for Windows IIS HTTP networking stack.
Quality Assurance Assistant
2015 - 2017
Applied Materials
San Jose, CA
  • Monitor effective quality metrics to track and review status of quality data and performance.
  • Applied Materials Systems Certified ISO 9000-9001 14000.
Industrial Engineer
2014 - 2015
Applied Materials
San Jose, CA
  • Negotiate and set reliability targets with design engineering.
  • Provided engineering support/expertise to other engineering groups inside the company
  • Assist deploying completed application packages to the test or production environment with Microsoft SCCM.
  • Design work cells for lean manufacturing initiatives Apply 6 Sigma training to achieve lean manufacturing targets.
Education
Bachelor's Degree Business
2011 - 2014
San Jose State University
San Jose, CA
 
 
Eric Duncan
Quality Analyst
Raleigh, NC
(830) 555-3429
Experience
Quality Analyst2011 - Present
IBM•Raleigh, NC
  • Managed and enforced quality standards for the development, review and delivery of third party vendor software.
  • Worked on AGILE methodology (Scrum) for coordination of QA and UAT activities.
  • Reduced ticket-handling issues by 90% using LEAN Six Sigma data analysis and modeling.
  • Used defect tracking tool, HP QC & IBM CQ, to track application defects.
  • Added test coverage to the QA plan, tested scenarios, and verified results on the database (back-end).
Test Analyst2010 - 2011
Wells Fargo•Phoenix, AZ
  • Prepare written correspondence to commercial clients in response to customer service inquires.
  • Used Cucumber, Ruby gems, Watir and Page Object Model Framework.
  • Document all phases of the Systems in QA process.
Quality Assurance Associate2009 - 2010
Amazon•Moreno Valley, CA
  • Pack - Prepare customer orders for shipment and delivery.
  • counter Amazon *counted return and damaged inventory *Scanned all items for accurate count *double checked product quality Pre Ship
  • Accepted or rejected manufacturing procedures and quality of product.
Skills
J2EeCMSTest ResultsCapaJavaQuality ChecksData IntegrityFIComputer SystemCustomer Complaints
Education
Bachelor's Degree Business2006 - 2009
Ashford University•San Diego, CA
 
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How your resume should look:

  • The job title on your resume should match your application for the role.
  • Ensure your work experience focuses on achievements, rather than responsibilities.
  • Recruiters and hiring managers suggest fitting your resume on one page.

Choose From 10+ Customizable Quality Analyst Resume templates

Zippia allows you to choose from different easy-to-use Quality Analyst templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Quality Analyst resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

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Quality Analyst Resume

What Should Be Included In A Quality Analyst Resume

1

1. Add Contact Information To Your Quality Analyst Resume

Your name should be the biggest text on the page and be at or near the top of the document.

Your address doesn't need to include your street name or house number - listing your city and state works just fine.

Your email address should be professional, but not your current work email address. It's not a good look to use your work email for personal projects (job-searching).

Your social media can be included if you have a fully-fledged LinkedIn page or another social media page that showcases your relevant skill set.

Quality Analyst Resume Contact Information Example #1

Hank Rutherford Hill

St. Arlen, Texas | 333-111-2222 | hank.hill@gmail.com

Do you want to know more?
How To Write The Perfect Resume Header
2

2. Add Your Relevant Education To The Resume

Your resume's education section should include:

  • The name of your school
  • The date you graduated (Month, Year or Year are both appropriate)
  • The name of your degree
If you graduated more than 15 years ago, you should consider dropping your graduation date to avoid age discrimination.

Optional subsections for your education section include:

  • Academic awards (Dean's List, Latin honors, etc. )
  • GPA (if you're a recent graduate and your GPA was 3.5+)
  • Extra certifications
  • Academic projects (thesis, dissertation, etc.)

Other tips to consider when writing your education section include:

  • If you're a recent graduate, you might opt to place your education section above your experience section
  • The more work experience you get, the shorter your education section should be
  • List your education in reverse chronological order, with your most recent and high-ranking degrees first
  • If you haven't graduated yet, you can include "Expected graduation date" to the entry for that school
Majors
Business
27.4%
Computer Science
10.2%
Electrical Engineering
5.6%
Psychology
4.5%
Show More

Quality Analyst Resume Relevant Education Example #1

Master's Degree In Business 2014 - 2016

University of Maryland - College Park College Park, MD

Quality Analyst Resume Relevant Education Example #2

Bachelor's Degree In Business 2014 - 2016

Strayer University Washington, DC

3

3. Next, Create A Quality Analyst Skills Section On Your Resume

Your resume's skills section should include the most important keywords from the job description, as long as you actually have those skills. If you haven't started your job search yet, you can look over resumes to get an idea of what skills are the most important.

Here are some tips to keep in mind when writing your resume's skills section:

  • Include 6-12 skills, in bullet point form
  • List mostly hard skills; soft skills are hard to test
  • Emphasize the skills that are most important for the job
Hard skills are generally more important to hiring managers because they relate to on-the-job knowledge and specific experience with a certain technology or process.

Soft skills are also valuable, as they're highly transferable and make you a great person to work alongside, but they're impossible to prove on a resume.

Example Of Quality Analyst Skills For Resume

  • Customer Service Skills

    Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

  • QA Skills

    QA, or Quality Assurance is a procedure that entails all of the steps taken to avoid any errors in the manufacturing process or in the production of the goods that a company produces. It can also include ensuring the consistency of the services rendered. Quality assurance ensures that the quality of the service delivered to consumers meets or exceeds the promised expectations. This greatly aids in the prevention of any complications that might arise after the goods or services have been distributed. It makes sure that customers are satisfied.

  • Quality Standards Skills

    Quality standards are a specific level of standards of products that are set by the companies for the customers that have to be met and maintained throughout the process until the time of delivery. Quality standards are information that includes the customer's requirements, guidelines, and characteristics for the needed final product or service.

  • Test Procedures Skills

    Test procedure i defined as a tool for conducting an experiment to analyze or observe the specifications of a process or application.

  • Management System Skills

    A management system is a set of policies, processes, and procedures taken by an organization or a business to ensure it can fulfill its tasks and achieve its objectives. A management system makes sure that the company excels financially and improves the user experience. The management system also takes care of the worker's and employees' needs and manages their workload and oversees their performance. Apart from interior matters of the company, a management system also deals with exterior matters like legislations, tax matters, and law issues.

Top Skills for a Quality Analyst

Source: Zippia.com
  • Customer Service, 10.0%
  • QA, 5.1%
  • Patients, 4.6%
  • Data Analysis, 4.1%
  • Other Skills, 76.2%
Not sure which skills are really important?
3 Big Tips For Listing Skills On Your Resume
4

4. List Your Quality Analyst Experience

The most important part of any resume is the experience section. Recruiters and hiring managers expect to see your experience listed in reverse chronological order, meaning that you should begin with your most recent experience and then work backwards.

Don't just list your job duties below each job entry. Instead, make sure most of your bullet points discuss impressive achievements from your past positions. Whenever you can, use numbers to contextualize your accomplishments for the hiring manager reading your resume.

It's okay if you can't include exact percentages or dollar figures. There's a big difference even between saying "Managed a team of engineers" and "Managed a team of 6 engineers over a 9-month project."

Most importantly, make sure that the experience you include is relevant to the job you're applying for. Use the job description to ensure that each bullet point on your resume is appropriate and helpful.

Don't have any experience?
How To Show Your Experience On a Resume... Even When You Don't Have Any
Work History Example # 1
Quality Analyst
Chevron
  • Developed SSIS ETL packages to pull data from heterogeneous SoR.
  • Involved in integration testing of Informatica mappings and entire application.
  • Worked on SharePoint Data View Webpart to represent data from various data sources.
  • Involved in creating the Reports using Report viewer Web part & by using SQL Server Reporting Services (SSRS).
  • Worked on SQL Server 2008 installation, troubleshoot, maintain and upgrade software on customer and internal servers.
Work History Example # 2
Quality Analyst
Wells Fargo
  • Coordinated with scrum manager, development team on daily testing activities, analyzed user stories, tracked and reported defects.
  • Developed Test Framework in Selenium for Regression testing.
  • Used TOAD Software for querying the databases Developed SQL queries on Oracle to setup test data and review test results.
  • Evaluated current processes and recommended new e-commerce solutions that reduced costs.
  • Performed a shakeout test to the code migrated to UAT for the new customer setups, defects and for the enhancements.
Work History Example # 3
Test Engineer
Infosys Public Services
  • Generated IT metric/business data capture correlations using Six Sigma workload characterization of distributed, ecommerce and web/java/ oracle database environments.
  • Provided tuning recommendations based on the observations and monitoring done for SQL queries in the batch processes.
  • Coordinated Test Environment availability with the different SMEs.
  • Ensured sign-off on SDLC documents are in place and milestone reporting was communicated in timely manner.
  • Developed an XML Tag Comparison tool using XML Unit.
Work History Example # 4
Quality Assurance
Amazon
  • Assisted in the development and streamlining of quality assurance models, providing input based on relevant empirical information.
  • Performed Fluidity Testing on the newly launched Kindle devices and reported the metrics to the QA team.
  • Recorded safety incidents through safety notify to other departments including upper management.
  • Worked on a diverse number of projects spanning multiple products in the Amazon Digital Products division.
  • Validated the server logs for server errors which are running on UNIX boxes by using Putty.
5

5. Highlight Your Quality Analyst Certifications On Resume

Certifications can be a powerful tool to show employers that you know your stuff. If you have any of these certifications, make sure to put them on your quality analyst resume:

  1. Certified Scrum Master (CSM)
  2. Certified Quality Auditor (CQA)
  3. Certified Professional in Healthcare Quality (CPHQ)
  4. Certified Quality Engineer (CQE)

6

6. Finally, Add a Quality Analyst Resume Summary Or Objective Statement

A resume summary statement is a 1-3 sentence spiel at the top of your resume that quickly summarizes who you are and what you have to offer. In this section, include your job title, years of experience (if it's 3+), and an impressive accomplishment, if you have space for it.

Remember to address skills and experiences that are emphasized in the job description.

Are you a recent grad?
Read our guide on how to write a resume summary statement

Professional Quality Analyst Resume example

 
Carolyn Gibson
Senior Quality Analyst
Chandler, AZ
(740) 555-0836
Skills
Android
Engineering Support
Test Results
Quality Standards
Control Systems
Engineering Design
R
DOE
ISO
Product Development
Employment History
Senior Quality Analyst
2018 - Present
Arizona Public ServiceChandler, AZ
  • Developed and Performed testing of ERP program modifications.
  • Maintain documentation of test results.
  • Implemented and effectively trained the PMO on Kanban & Scrum processes.
  • Performed overall QA tasks for all Projects during entire STLC life cycle.
Quality Assurance Engineer
2017 - 2018
Arizona Public ServiceChandler, AZ
  • Derived UAT Test Cases based on the FRD and the Test Scripts used for System Integration Testing.
  • Created and worked on unit-tested layers on application as well as web services.
  • Ground Segment System (Software and Hardware) Test and Integration.
  • Developed Windows Mobile application for mobile parking ticket issuance.
Project Engineer
2014 - 2017
ParsonsChandler, AZ
  • Reviewed, revised, and maintained project controls system data.
  • Provided HVAC and plumbing design engineering and field construction support for industrial manufacturing facilities additions and renovations both in-house and on-site.
  • Prepared HVAC and plumbing designs and provided construction support for Bellsouth telecommunication buildings.
  • Planned, organized, and directed the implementation of project controls for new and ongoing projects.
  • Developed standard work, control plans, and process sheets for new processes and products.
Quality Control Engineer
2013 - 2014
TOLEDO TECHChandler, AZ
  • Assisted in creating and/or updating of Quality and Safety manuals, policies and procedures.
  • Monitor QMS effectiveness through timely reporting and internal & external quality matrix.
  • Identify needs, and develop the quality engineering function.
  • Planned and carried out routine analytical testing of raw materials, intermediates, and finished goods.
  • Draft and designed layout of equipment, materials, and workspace to illustrate maximum efficiency using AutoCad.
  • Created Quality plans for new projects Created MDRBooks for each project Approx.
Education
Bachelor's Degree Business
2010 - 2013
American InterContinental UniversityChandler, AZ
 
 
Christopher Anderson
Senior Quality Analyst
Contact Information
Phoenix, AZ
(210) 555-4443
Skills
  • TFS
  • ALM
  • PHP
  • Online
  • ISO
  • CSS
  • Developer Software
  • Html
  • API
  • QA
Employment History
Senior Quality Analyst
2019 - Present
Tata Consultancy Services
Phoenix, AZ
  • Designed UAT Test Cases and co-ordinated UAT at site for the business & clinicians.
  • Worked with other QA in Unit Testing tasks and Trading Partners for connectivity issues.
  • Followed the SCRUM Project Management Agile Methodology for the entire SDLC.
  • Mentor Learning and Development Analysts and Quality Auditors on material creation, global training procedures, transition projects and group culture.
Senior Quality Assurance Analyst
2018 - 2019
Aetna
Chandler, AZ
  • Identified all windows, Pages, Objects, Methods and Properties.
  • Worked with QA Lead to ensure that any client-specific business rules were applied correctly.
  • Reviewed physician performance and credentials against quality standards and criteria.
  • Performed white box and black box testing in Oracle Data Warehouse environment.
Senior Quality Assurance Tester
2008 - 2018
American Express
Chandler, AZ
  • Participated in the daily Scrum call, weekly Retrospective calls following the complete Agile methodology.
  • Created detail Bug Reports using Team Foundation Server (TFS) and coordinated the Software Bugs with developers.
  • Verified the bug fixes and performed Regression testing for each release of the application.
Quality Assurance Analyst
2006 - 2008
American Express
Chandler, AZ
  • Performed GUI, Functional and Regression testing by automated using Selenium, Testing, Maven, and Jenkins.
  • Tested ETL batch processes using UNIX shell scripting.
  • Attended Triage meetings everyday, which involved QA Testers, Developers and Business Analysts.
  • Provide support to client and business partners for UAT and overall QA best practices.
Education
Bachelor's Degree Business
2003 - 2006
American InterContinental University
Chandler, AZ
 
 
Randy Rose
Senior Quality Analyst
Contact Info
New York, NY
(660) 555-3211
Skills
FIUser InterfaceRAjaxBitbucketSanityLinuxAndroidWindowsBDD
Employment History
Senior Quality Analyst
2018 - Present
Bank of America
New York, NY
  • Created Automation test framework using Selenium.
  • Review Functional Requirement Specifications and created test cases based on test scenarios drawn from functional requirements using TFS.
  • Logged defects using QC and communicated to developers.
Test Engineer
2017 - 2018
Bank of America
New York, NY
  • Participated in Daily Scrum Meetings and Sprint Reviews and Implement AGILE QA Processes and practices for efficient test and defect management.
  • Test the web pages manually as well as using automated tools like QTP for image positioning and display quality.
  • Used Jira for updating Test tasks, user stories and defect tracking.
  • Improved deployment to production environments, decreasing software development and QA cycles, by monitoring process adherence.
Tester
2009 - 2017
Deloitte
Davis, CA
  • Key Tasks: Drive and define QA processes, metrics and align project schedules.
  • Worked with end users during the UAT and effectively directed them during the test phase.
  • Maintain the QA department s documentation database, various Honeywell databases and functions through SAP and various Microsoft platforms.
  • Developed, maintained, and deployed testing tools and test data in order to use during internal QA testing.
Test Developer
2008 - 2009
Android Industries
Davis, CA
  • Focused on API implementation and performance optimization on Android WebView.
  • Maintained documentation of test results.
  • Developed an application using Developer 2000 version 6.0 utilizing Oracle Database version 8.05.
  • Experience in REST API to provide the programming interface to interact with Force.com.
  • Developed Oracle stored procedures for Crystal Reports.
Education
Bachelor's Degree Computer Science
2005 - 2008
University of California - Davis
Davis, CA
 
Create My Resume
Build a professional resume in minutes.

Resume tips to land the job:

  • If you're choosing between a resume objective or work experience and you want to fit your resume on one page, always choose work experience. However, it's ok for senior level resumes to be two full pages long.
  • Recruiters and hiring managers suggest short, succinct bullet points, instead of long, wordy paragraphs. Make it easy for recruiters to understand your key accomplishments, in 30 seconds.
  • As a rule of thumb, lead each bullet point with a verb such "Grew", "Increased", or "Developed".

Five Key Resume Tips For Writing A Quality Analyst Resume:

1.
Relevant Experience
Make sure that the jobs, experience, and accolades that you include are relevant to the position you’re applying for.
Created test plans and test procedure templates and guidelines to be used by the QA team.
2.
The Right Skills
This is a great time to run wild with those keywords from the job description. For example, if they’re looking for someone with experience in Test Cases, be sure to list it in your resume’s skills section.
Developed the automated test scripts using QTP in QC and successfully run them from QC for regression testing.
3.
Quantifiable Achievements
Your workplace accomplishments tell the story of the unique value you bring to an organization. Stay away from dry descriptions of job duties. Use numbers to help contextualize your achievements..
Monitored agent calls to detect whether they were in 100% compliance with CMS rules and regulations.
4.
ATS-Friendly
An applicant tracking system (ATS) is a piece of software employers use to collect, scan, organize, and rank applications. The key to getting your resume past ATS and into the hands of hiring managers is smart keyword usage.
5.
Impeccable Formatting
Formatting a resume so that it looks professional and attractive is important. With Zippia’s resume builder, you can put together a modern-looking resume in less than 10 minutes. Just choose a resume template that suits your style, answer some questions about your background, and you’ll have a resume that’ll pass muster with both the ATS and the hiring manager.
Not sure how to make a resume that stands out?
See sample resumes for the job you want
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Professional Quality Analyst Resume Templates

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Quality Analyst Resumes FAQs

How Do I Write A Quality Analyst Resume?

You write a quality analyst resume by highlighting your industry expertise, technical skills, and experiences needed to ensure the best quality standards are met.

As a quality analyst, you understand how important attention to detail is; your resume should be highly polished and compelling enough to keep the manager wanting to learn more.

What Are The Qualities Of A Good Quality Analyst?

The qualities of a good analyst are the right mixture of hard and soft skills needed to ensure the highest quality standards. To accomplish this requires certain traits, attributes, and qualities that can outshine the competition.

What Is A Quality Analyst's Job Description?

A quality analyst's job description is someone responsible for planning to the implementation phase and ensuring that the product is delivered according to deadlines.

Also known as quality assurance analysts, they evaluate products, systems, and software to ensure they are free of defects and meet the organization's quality standards.

What Should A Qa Resume Include?

A QA resume should include an introduction followed by a summary of your professional experience, education, and key skills and accomplishments related to quality assurance. As someone in QA, you understand the importance of keeping something error-free, and your resume should be no different.

Have more questions? See all answers to common computer and mathematical questions.

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Updated November 18, 2022