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Quality analyst skills for your resume and career

Updated January 8, 2025
6 min read
Quoted experts
Travis Grosser Ph.D.,
Jason Imbrogno Ph.D.
Quality analyst example skills
Below we've compiled a list of the most critical quality analyst skills. We ranked the top skills for quality analysts based on the percentage of resumes they appeared on. For example, 10.0% of quality analyst resumes contained customer service as a skill. Continue reading to find out what skills a quality analyst needs to be successful in the workplace.

15 quality analyst skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how quality analysts use customer service:
  • Developed and instituted use of inventive systems / processes for appropriately addressing issues in order to maximize positive customer service outcomes.
  • Provided call monitoring and coaching to licensed investment associates with a specific focus on customer service and adherence to regulatory requirements.

2. QA

QA, or Quality Assurance is a procedure that entails all of the steps taken to avoid any errors in the manufacturing process or in the production of the goods that a company produces. It can also include ensuring the consistency of the services rendered. Quality assurance ensures that the quality of the service delivered to consumers meets or exceeds the promised expectations. This greatly aids in the prevention of any complications that might arise after the goods or services have been distributed. It makes sure that customers are satisfied.

Here's how quality analysts use qa:
  • Participated in review meetings with project managers, developers and business associates during project planning and implementation of various QA methodologies.
  • Prepared activity and progress reports, recommending improvements in policies and procedures that support QA initiatives.

3. Patients

Here's how quality analysts use patients:
  • Performed nursing skills necessary to stabilize patients after giving birth, and patients that had undergone gynecological procedures.
  • Worked with client and pharmacy benefit manager to ensure timely distribution of medication to patients.

4. Data Analysis

Here's how quality analysts use data analysis:
  • Core measures coordinator/Midas system administrator/QualityNet manager for Quality Improvement department with additional roles supporting special projects for data analysis and reporting.
  • Served as a consultant on data analysis and trending information, delivered reports and action-oriented recommendations to guide business direction.

5. Corrective Action

Here's how quality analysts use corrective action:
  • Trusted to deploy resolutions including return authorizations, company corrective actions, issuing credit for material with possible associated customer contingencies.
  • Reviewed complex contractual documentation issues to determine invoice validity and initiated and coordinated corrective actions with the appropriate areas when necessary.

6. Process Improvement

Here's how quality analysts use process improvement:
  • Facilitate employee review sessions and coordinate/participate in process improvement projects or initiatives, either directly or in support to department managers.
  • Partner with Caterpillar professionals to identify opportunities to employ 6 Sigma principles to make robust quality improvements and sustainable process improvements.

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7. Quality Standards

Quality standards are a specific level of standards of products that are set by the companies for the customers that have to be met and maintained throughout the process until the time of delivery. Quality standards are information that includes the customer's requirements, guidelines, and characteristics for the needed final product or service.

Here's how quality analysts use quality standards:
  • Analyzed Medicare enrollment applications, completed by processors, to make sure all quality standards were met Processed enrollment applications for Medicare
  • Participated in the development and maintenance of Unilever's Quality Management System, Quality Standards and verification process for Quality Assurance.

8. PowerPoint

Here's how quality analysts use powerpoint:
  • Delivered Quarterly PowerPoint Provider Survey to Participated in HSCSN committees Senior Management in Performance Outcome and Improvement Committee
  • Updated Store Return Management curriculum and developed training PowerPoint presentation and assessment.

9. Regression

Here's how quality analysts use regression:
  • Designed and Developed UAT Regression automation script and Automation of functional testing framework for all modules using Selenium WebDriver.
  • Developed and maintained automated regression test cases in Selenium WebDriver using Java programming.

10. Post Implementation

Here's how quality analysts use post implementation:
  • Perform individual reviews post implementation and train auditors.
  • Post implementation, automated build and deployment feature reduced application down time by 80% with extensive cost benefit.

11. Manual Test Cases

Here's how quality analysts use manual test cases:
  • Executed manual test cases to check functionality and design specification of application.
  • Participated in writing Manual Test Cases and performed defect reporting/tracking.

12. Test Procedures

Test procedure i defined as a tool for conducting an experiment to analyze or observe the specifications of a process or application.

Here's how quality analysts use test procedures:
  • Involved in maintaining documentation on test procedures and workarounds.
  • Developed and maintained test procedures for Quality Lab activities.

13. ISO

Here's how quality analysts use iso:
  • Perform quality control tests using precise measuring instruments to ensure uniformity in manufactured items to maintain ISO standards.
  • Partnered with colleagues to establish and introduce standards to facilitate company attainment of ISO Certification.

14. Management System

A management system is a set of policies, processes, and procedures taken by an organization or a business to ensure it can fulfill its tasks and achieve its objectives. A management system makes sure that the company excels financially and improves the user experience. The management system also takes care of the worker's and employees' needs and manages their workload and oversees their performance. Apart from interior matters of the company, a management system also deals with exterior matters like legislations, tax matters, and law issues.

Here's how quality analysts use management system:
  • Integrated several distributed inventory management systems using TIBCO EMS as the messaging backbone and BusinessWorks to enable transformation of data.
  • Inventory Management System allowed management of manufacturing machinery, production details, product ingredients, suppliers, and billing information.

15. Selenium Webdriver

Here's how quality analysts use selenium webdriver:
  • Established page object model test automation framework using Selenium WebDriver and Java technologies.
  • Experienced in creating automation script with Selenium WebDriver using Programming language Java.
top-skills

What skills help Quality Analysts find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What quality analyst skills would you recommend for someone trying to advance their career?

Travis Grosser Ph.D.

Associate Professor of Management (@ UConn School of Business), University of Connecticut

The following are critical skills that will grow in importance in the coming years:

1. Innovative and Critical Thinking: The ability to think creatively and critically to solve complex problems will be highly valued, especially in a rapidly changing business landscape.

2. Emotional Intelligence: The ability to understand and manage one's own emotions, as well as empathize with others, will be crucial for successfully navigating a workplace where change, diversity, and collaboration will continue to increase.

3. Leadership and Change Management: Skills in leading teams, managing change, and inspiring innovation will be essential as businesses navigate through transitions and transformations.

4. Digital Literacy and Technological Proficiency: As technology continues to evolve rapidly, proficiency in digital tools and platforms will be crucial. Understanding emerging technologies like artificial intelligence, blockchain/Web3, and data analytics will be increasingly valuable.

What soft skills should all quality analysts possess?

Jason Imbrogno Ph.D.

Associate Professor, University of North Alabama

Communication for sure, especially knowing how to write and present well.

What hard/technical skills are most important for quality analysts?

M. Douglas Berg

Associate Professor, Sam Houston State University

An entry-level analyst should be able to do the following:

-Identify the data type
-Know which analytical techniques are appropriate for each data type
-Be capable of performing the appropriate analytical technique
-Be capable of communicating the outcome of the analytical procedure


A solid understanding of regression techniques, along with their limitations, is essential.

It almost goes without saying that a business analyst has good computer skills.



Beyond entry-level, with more experience, the analyst should be able to frame the research question(s) in a testable format.
Do you want to know more?
Read more about what experts have to say about quality analyst

List of quality analyst skills to add to your resume

Quality analyst skills

The most important skills for a quality analyst resume and required skills for a quality analyst to have include:

  • Customer Service
  • QA
  • Patients
  • Data Analysis
  • Corrective Action
  • Process Improvement
  • Quality Standards
  • PowerPoint
  • Regression
  • Post Implementation
  • Manual Test Cases
  • Test Procedures
  • ISO
  • Management System
  • Selenium Webdriver
  • Test Scripts
  • Internal Audit
  • Data Warehouse
  • Quality Issues
  • Lean Manufacturing
  • Jira
  • QC
  • Test Results
  • Test Data
  • User Acceptance
  • PL/SQL
  • CMS
  • SQL Server
  • Java
  • FDA
  • SharePoint
  • Scrum
  • UAT
  • Medicaid
  • Test Scenarios
  • Backend
  • SDLC
  • VB
  • Windows XP
  • Data Integrity
  • Test Execution
  • EDI
  • End Testing
  • GUI
  • HIPAA
  • XML
  • HTML
  • Unix
  • Test Strategy
  • Data Validation

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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