Top Quality Analyst Skills

Below we've compiled a list of the most important skills for a Quality Analyst. We ranked the top skills based on the percentage of Quality Analyst resumes they appeared on. For example, 19.9% of Quality Analyst resumes contained Test Cases as a skill. Let's find out what skills a Quality Analyst actually needs in order to be successful in the workplace.

The six most common skills found on Quality Analyst resumes in 2020. Read below to see the full list.

1. Test Cases

high Demand
Here's how Test Cases is used in Quality Analyst jobs:
  • Performed manual testing considering baseline of developed test plan and test cases considering both positive and negative scenarios.
  • Developed automated test cases using conditional statements, regular expressions, data table and parameters.
  • Developed and executed test cases scenarios and followed up defects using Quality Center.
  • Performed manual testing of application and identified test cases for automation.
  • Designed and modified test cases according to functional requirement document.
  • Formulated scenarios and produced interim documents for formulation test Cases.
  • Identify Re-usable/Repeatable manual test cases for creating Regression Test Suite.
  • Developed test cases after analyzing the requirement / specification Documents.
  • Designed and documented test cases derived from requirements.
  • Developed and executed manual and automated test cases.
  • Test scripting, executing test cases, analyzing and recording defects, following up defects, re-testing and closing defects accordingly.
  • Study application requirement and write test cases and test scenarios for practically all the features and functional areas of the application.
  • Received training on precise dosage requirements for treating cancer with lasers and created plans on the software involved in test cases.
  • Created and documented testing strategies-Test Scenario, Test Cases, Test Script and best practices followed during the testing phases.
  • Involved developing detailed Test plan, Test cases from use cases, developed test cases for Functional and Regression Testing.
  • Involved in preparation of Test Plan and created and executed Test Cases and generated various test reports using Quality Center.
  • Involved in formulation of Test Cases and Test Data and responsible for executing the Test Cases using Test Director.
  • Scripted the Test cases and Test plan and get them reviewed/verified by the Product Owner and the QA Team.
  • Managed testing group in developing test cases / plans and coordinating testing efforts with the development / configuration team.
  • Used Quality Center as a test management tool for requirements, test cases, test execution and defect reporting.

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2. Business Requirements

high Demand
Here's how Business Requirements is used in Quality Analyst jobs:
  • Analyzed user/business requirements and functional specification documents.
  • Review and validate business requirements for assigned testing projects and making recommendations for positive changes when applicable, to eliminate ambiguity.
  • Analyzed software requirements and business requirements document to get a better understanding of the system from both technical and business perspectives.
  • Researched and reviewed program policy, business requirements and system requirements to gain an understanding of the project objectives and specifications.
  • Assist in developing and document basic business requirements and processes with management support; coordinated and reviewed functional design development.
  • Reviewed Business Requirements Documents to document business rules and designed test cases for the entire application using Quality Center.
  • Reviewed business requirements and technical specification documents and analyzed uses cases, functional requirements to write detailed test cases.
  • Served as a member of the strategic team working primarily in application software testing and Business Requirements documentation.
  • Analyzed business requirements and technical specifications in development to see how they can be developed into testable elements.
  • Analyze the Business Requirements and participating in review meetings, Preparing Scope Estimation, Technical requirement document.
  • Developed test condition and test scenarios at which the application was thoroughly tested according to Business Requirements.
  • Used Mercury Quality Center to write and execute test cases based on functional specification and business requirements.
  • Participated in JAD sessions to develop an architectural solution that the application meets the business requirements.
  • Worked closely with business analysts in applying lean principles to reporting processes and collecting business requirements.
  • Prepared Test scope from Business Requirements and Functional Specifications Involved in Manual Testing of the application.
  • Worked closely with Business Analyst, Project Manager, and Technical Manager to understand Business Requirements.
  • Reviewed business requirements and developed detailed Test Cases to ensure testing of the entire application.
  • Gathered, analyzed, wrote and tested business requirements to meet stakeholders and end-user specifications.
  • Work with other business and technical groups to develop functional solutions based on business requirements.
  • Analyzed business requirements documents and system requirement specification to put together a Test plan.

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3. Test Procedures

high Demand
Here's how Test Procedures is used in Quality Analyst jobs:
  • Involved in maintaining documentation on test procedures and workarounds.
  • Developed and maintained test procedures for Quality Lab activities.
  • Execute test cases following test procedures manually
  • Worked on ALM to design and formulate the test plan, test cases, test procedures based on the requirement documents.
  • Assisted automation teams in developing QTP test scripts and Identified Test procedures that need to be automated during the regression testing.
  • Prepared Test Plan, Test Cases and Test Procedures using Business requirements document and Functional requirement document of the system.
  • Documented test results, identifying & documenting defects, working with development team to resolved defects, writing test procedures.
  • Designed and Documented Test procedures and Test cases for User Acceptance, Functional and Integration testing using Quality center.
  • Coordinated component and system testing with the appropriate technical groups and Release Management and documented test procedures and findings.
  • Produce consolidated System Integration Test Strategies that include Test Plans, Test Procedures, and Test Audit Reports.
  • Developed Test Plans, Test Cases, Test Procedures and Test Scripts for the web and Client/Server applications.
  • Experience in Test plan, Test procedures and implementation of Test plan according to schedule time frames.
  • Created and Executed Test Procedures for Integration and Regression Testing and verified the results against HIPAA standards.
  • Prepared tests related documents including Test Plan, Test procedures, Test Scenarios, and Test Cases.
  • Involved in updating the Test Procedures created as Baseline can be played back to perform regression Testing.
  • Converted test plan and test cases in Test Director in to manual test procedures and automation scripts.
  • Devise test procedures for service and production units, write scripts in Unix shell to automate testing.
  • Keep updating the test plans, test cases, test results, and validation test procedures.
  • Analyzed the system requirements and developed test cases, test input data and test procedures.
  • Performed manual and automated test procedures for functional testing of Web Services using SoapUI 2.5.

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4. Data Warehouse

high Demand
Here's how Data Warehouse is used in Quality Analyst jobs:
  • Worked on a process improvement team that successfully standardized all production procedures and related documentation in the data warehouse.
  • Performed System Testing for Online Transaction process & Batch processing job which load data from data warehouse to CLM system.
  • Created business rules to extract data from XML Files to be extracted, transformed, and loaded into Data warehouse.
  • Supported the extraction, transformation and load process (ETL) for a Data Warehouse from their legacy systems.
  • Created SQL and Access queries to report and analyze data warehoused in the company Operating System and Quality Databases.
  • Developed QA project plan, Test Plan, Test cases for the QA Phase of the global data warehouse.
  • Develop Test cases from business use cases, Test data and test scripts for the Data Warehouse.
  • Involved in designing and developing Data Models and Data Marts that support the Quality Intelligence Data Warehouse.
  • Participate in the development and administration of the Process Asset Library (data warehouse) on SharePoint.
  • Worked with data feeds from multiple sources systems and loaded the same into Enterprise data warehouse.
  • Used senior level SQL query skills in analyzing and validating ETL database Data Warehouse processes.
  • Developed test plan and Responsible for creating Test Strategy for the Data Warehouse.
  • Queried Oracle Data Warehouse to extract claims, contract, and financial data.
  • Developed PL/SQL procedures to match Prices between our Data warehouse and Daily Feeds.
  • Analyzed data mapping and discrepancies in Enterprise Data Warehouse (EDW) data.
  • Verified and tested Data Warehouse by writing a lot of SQL queries.
  • Performed various reporting including: Corporate Data Warehouse, Adobe.
  • Verified and tested the Data warehouse by writing SQL queries.
  • Used the SQL to perform the Backend testing on the Databases present in the Data Warehouse developed.
  • Worked as a QA Analyst in Enhancement and reengineering Data Warehouse and related Reporting Tools Project.

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5. Pl/Sql

high Demand
Here's how Pl/Sql is used in Quality Analyst jobs:
  • Developed SQL, PL/SQL queries and procedures to verify successful population of data from application interface into the database.
  • Used PL/SQL Developer as the Database tool for executing SQL queries and interacting with Oracle 8i database.
  • Performed back-end testing using SQL queries and PL/SQL statements on the Oracle database running on UNIX platform.
  • Performed database testing for Oracle, MS SQL server, SQL, PL/SQL, Stored Procedures.
  • Experience in testing the Borrowers Loan Information Loan Application and writing SQL and PL/SQL statements.
  • Prepared various SQL statements, procedures and triggers through SQL, PL/SQL, Oracle.
  • Involved in writing PL/SQL queries to retrieve data from database and to modify data.
  • Developed various Daily Data checks stored procedures using PL/SQL using business logic.
  • Executed SQL, PL/SQL statements for data validation and database Integrity.
  • Extracted data from different sources using SQL, PL/SQL and UNIX.
  • Experience in writing SQL and PL/SQL queries in oracle database.
  • Created Views, Synonyms and PL/SQL Functions.
  • Carry out database testing using PL/SQL.
  • Performed back-end testing using PL/SQL.
  • Tuned ETL jobs/procedures/scripts, SQL queries, PL/SQL procedures to improve the system performance Used TOAD Software for Querying ORACLE.
  • Tested several UNIX shell scripting for File validation and also PL/SQL programming Experienced in writing complex SQL queries.
  • Upload data into tables using PL/SQL Developer Write and run queries in PL/SQL Developer
  • Used PL/SQL and DBVisualizer for all DB testing purposes.
  • Worked on quality analysis for Oracle Applications framework (OAF), Oracle workflows, Pl/Sql and XML publisher reports.
  • Developed Test scripts in PL/SQL Developed an Automated Tool using Oracle APEX and PL/SQL to test PL/SQL APIs.

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6. Ensure Compliance

high Demand
Here's how Ensure Compliance is used in Quality Analyst jobs:
  • Collaborated quarterly with operations analyst to update department procedures, to ensure compliance with internal bank policies and federal regulations.
  • Provided oversight of selected maintenance and system modification activities to ensure compliance with applicable nuclear industry codes and standards.
  • Analyzed legal and non-legal documentation to ensure compliance with internal and regulatory standards, guidelines, and procedures.
  • Conducted audits on loan applications to identify deficiencies and ensure compliance and accurate processes and procedures are followed.
  • Reviewed files submitted by underwriters to ensure compliance with internal company requirements, and government regulations were met.
  • Participate in monthly calibrations with Compliance and Risk Management to ensure compliance and regulatory guidelines are met.
  • Conducted audits on a process involving multiple representatives and departments to ensure compliance with insurance regulations.
  • Direct ongoing assessment/reporting structure to ensure compliance and coordinate the execution of educational activities.
  • Performed internal quality audit test and laboratory inspection to ensure compliance with standards.
  • Performed accurate and timely testing of materials/components to ensure compliance with specification requirements.
  • Monitor and develop Door to Door/ Alternative Marketing Channels Representatives to ensure compliance.
  • Audit manufacturing Batch Record to ensure compliance with the established procedures and regulations.
  • Conducted critical analysis to ensure compliance with federal mortgage foreclosure regulations.
  • Reviewed software documentation to mitigate risks and ensure compliance and completeness.
  • Created internal auditing function to ensure compliance with accreditation standards.
  • Monitored customer representatives to ensure compliance with data collection measurements.
  • Complete required department deal-audits monthly to ensure compliance and quality.
  • Audit manufacturing area to ensure compliance with the established requirements.
  • Reviewed project documentation to ensure compliance with methodology standards.
  • Monitored bank associates to ensure compliance with government regulations.

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7. Customer Service

high Demand
Here's how Customer Service is used in Quality Analyst jobs:
  • Maintained extensive customer contact with all levels of client executive management team to ensure excellence in customer service and prompt resolutions.
  • Provided call monitoring and coaching to licensed investment associates with a specific focus on customer service and adherence to regulatory requirements.
  • Developed and instituted use of inventive systems / processes for appropriately addressing issues in order to maximize positive customer service outcomes.
  • Led collaborations with Operations Customer Service Management to review changes and recommendations for the quality program for their respective department.
  • Deliver feedback on best customer service practices, customer experience, and regulatory adherence to management to provide specific results.
  • Set appropriate customer expectations and deliver satisfactory customer service, provide bilingual service for foreign customers and translate foreign documentations.
  • Streamlined auditing procedure for customer service department with point of service auditing which resulted in improved customer service practices.
  • Monitored over 100 customer service calls per month to ensure consistency and superiority in information accuracy and customer care.
  • Facilitated weekly calibrations with Unit Managers, Quality Consultants and teammates to ensure consistency in coaching Customer Service Specialists.
  • Redeveloped the customer service quality program to better align with business expectations and focus on the customer experience.
  • Work with Call Center management in submitting customer call opportunities for improvement reports by the customer service representatives.
  • Showed excellent customer service skills by answering calls for customers and dealing tactfully and effectively with difficult customers.
  • Collaborated with Learning Delivery to develop the methodology and implementation plan for the HPI process within customer service.
  • Coached customer service representatives on new and existing processes to enhance knowledge and increase productivity and time management.
  • Provide guidance to customer service representatives in relation to properly processing customer calls and keeping the customer satisfied.
  • Analyzed collective data and prepared specific reports directly related to call center quality control and customer service needs.
  • Maintained customer service metrics through scheduled customer surveys, and increased satisfaction ratios quarter-over-quarter on a consistent basis.
  • Developed daily reports highlighting the relationship between customer resolutions and incentives on improving overall customer service experience.
  • Provided quality customer service to assist the borrower and help to overcome any apprehension developing lasting relationships.
  • Conduct customer service training, test call and conduct targeted audits to identify opportunities for quality improvement.

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8. Selenium Webdriver

high Demand
Here's how Selenium Webdriver is used in Quality Analyst jobs:
  • Developed and maintained automated regression test cases in Selenium WebDriver using Java programming.
  • Established page object model test automation framework using Selenium WebDriver and Java technologies.
  • Experienced in creating automation script with Selenium WebDriver using Programming language Java.
  • Developed Automation scripts for new enhancements using Selenium WebDriver and TestNG.
  • Developed page object framework using Selenium WebDriver and TestNG.
  • Implemented Hybrid automation frameworks using Selenium WebDriver.
  • Developed Web UI Automation using Selenium WebDriver.
  • Introduced Selenium WebDriver test automation.
  • Provide hands-on experience and interpret automated test script preparation and execution using Selenium WebDriver, JAVA, TestNG, JIRA etc.
  • Executed the test scripts using Selenium WebDriver validate the actual and expected results Responsible for Automation Scripts & library functions maintenance.
  • Design, develop and implement MVC Pattern based Keyword Driven automation testing framework utilizing Java, TestNG and Selenium WebDriver.
  • Used Data Driven Testing of Selenium WebDriver, Java, TestNG and Apache POI to get data from Excel.
  • Tested the cross browser (safari, fire fox, chrome, opera) functionality using Selenium WebDriver.
  • Created scripts using Selenium WebDriver, Test NG and setup with Jenkins to run after deployment is done.
  • Executed the test cases using Selenium WebDriver as per schedule, bug detecting and updating the status.
  • Scripted current test scenarios in new selenium WebDriver with JAVA with TestNG framework.
  • Create and execute manual test cases and automated test cases using Selenium WebDriver.
  • Involved in writing and testing test scripts using Selenium WebDriver and Java.
  • Develop Hybrid Test Framework using Selenium WebDriver, Maven and TestNG.
  • Experienced in creating test scripts using selenium WebDriver and Java.

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9. QA

high Demand
Here's how QA is used in Quality Analyst jobs:
  • Participated in review meetings with project managers, developers and business associates during project planning and implementation of various QA methodologies.
  • Prepared activity and progress reports, recommending improvements in policies and procedures that support QA initiatives.
  • Participated in retrospective meeting by providing valuable suggestions with regard to QA and development process.
  • Worked on reporting quality related measures of Medicaid/Medicare/Dual eligible members for QARR/HEDIS/CMS.
  • Updated Senior QA Manager and/or Regional Managers if potential exposures exist.
  • Conducted functional and regression testing for successful implementation of QA process.
  • Developed standardized mainframe testing, implementation and QA processes.
  • Participated in co-ordination and implementation of QA methodology.
  • Organized meetings to discuss outstanding issues with QA team and developers via Outlook and also provided meeting minutes of the discussion.
  • Verify customer QA inspection requirements for all products delivered are being followed with accurate, thorough, and complete inspection records.
  • Worked in Agile Development environment and interacted with PM, Developers, Business Analyst, Other QA Members in daily stand-ups.
  • Performed Functional testing and managed the bugs using a bug tracking tool and a perfect follow-up till closure using QA Monitor.
  • Do monthly business report and discuss results in monthly business meeting with department managers and VP of the QA department.
  • Interacted with Business Manager, Development Manager and QA Manager to provide them update QA testing efforts on daily/weekly basis.
  • Project Description: I worked as a QA Tester on a Project called EBWIN (Electronic Banking for Windows).
  • Participated in Test Management and Test Techniques training courses furthering knowledge, improving technique and complying with QA procedural protocols.
  • Reviewed various Project Change Requests to assess its impact on QA Schedule and submitted its impact to the Project Management.
  • Assisted with building and maintaining multiple complex data tables to house QA information prior to implantation of 3rd party software.
  • Participated with the QA team in maintaining a hierarchy of requirements, Test cases and defects using the Test Director.
  • Challenged QAAP employees to begin thinking out-of-the-box in revising methods for QAAP/EM activities, batch release, communication between departments.

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10. Windows XP

high Demand
Here's how Windows XP is used in Quality Analyst jobs:
  • NET, SQL, Oracle QTP 9.0, Load Runner, Windows XP.
  • Supported software testing and validation for translating English web based training applications into various foreign localized training versions using Windows XP.
  • Performed Security Testing on web and application servers and tested the application across different platforms like Windows 7, Windows XP.
  • Cross OS compatibility testing with Windows 7 Enterprise, Windows XP, Windows Server 2008 and on MAC Safari.
  • Composed technical documentation, as required utilizing MS Word, Excel and MS Access in a Windows XP environment.
  • Tested browser and operating system compatibility (Windows XP/NT, MSIE, and Firefox).

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11. Audit Procedures

high Demand
Here's how Audit Procedures is used in Quality Analyst jobs:
  • Contributed in drafting audit procedures for state-specific documents within Foreclosure Department.
  • Manage the development and maintenance of audit procedures.
  • Adhered to JPMorgan Chase security and audit procedures.

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12. SQL

high Demand
Here's how SQL is used in Quality Analyst jobs:
  • Contributed functional and technical assistance/production support, including service requests and remedy tickets; worked with SQL.
  • Provided statistical analysis on client data using Paradox and SQL databases.
  • Performed Database testing by executing SQL queries/Procedures using SQL Developer interface.
  • Performed back-end or database validations using SQL Queries/statements against Databases.
  • Performed Database Integrity Testing by executing SQL statements.
  • Research fundamentals include the ability to generate informational data using SAS, SQL, Access and other data interrogation software platforms.
  • Validated the data generated by SSRS reports with the data in the database by writing SQL queries for the reports.
  • Process intake files using Access Database, Validate and analyze data and load Output files to SQL Server Meta Tracker.
  • Used SQL Queries in Oracle to pull out data from the databases for the data validation and routine report generation.
  • Checked the data flow through the front-end to back-end and used SQL queries to extract the data from the database.
  • Conducted final testing/validation of data of reports developed by other team members using MS SQL server 2008 and SQL Navigator.
  • Tested for Bulk loading of the Customer Information and generated SQL Queries to check for data validity and integrity.
  • Trouble shoot production and development issues through analyzing debug logs, SQL queries, and other tools available.
  • Used SQL Server extensively to extract data for the MVSS (Motor Vehicle Systems and Services) project.
  • Performed data driven testing by using JDBC and configured SQL queries to fetch data from the Oracle database.
  • Conducted back end testing by verifying the SQL Server database for schema updates on day to day operations.
  • Performed Data Validation of the data flow from the front-end to the back-end by executing SQL scripts.
  • Involved in database testing of the application to check for insert and update operations using SQL queries.
  • Utilized SQL Server/T-SQL and Excel for data mining, regional data verification, business and scorecard reporting.
  • Create and execute SQL queries to test the database as well create test data for test automaton.

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13. UAT

high Demand
Here's how UAT is used in Quality Analyst jobs:
  • Assist in vendor's root cause analysis assessment and ensure CAPA appropriateness during evaluation of manufacturing excursions and deviations.
  • Designed and Developed UAT Regression automation script and Automation of functional testing framework for all modules using Selenium WebDriver.
  • Reviewed functional and design specifications, evaluated and executed automated test cases and oversaw potential quality issues.
  • Monitored and evaluated internal representatives to ensure client satisfaction and compliance with small business customer's portfolios.
  • Participated in business process reviews, new business initiative evaluations, and help coordinate process improvement efforts.
  • Evaluate and make decisions for situations occurring in the manufacturing process and provide recommendations to prevent deviations.
  • Identify and evaluate financial asset management controls, determine accuracy and completeness of documentation and procedures.
  • Monitored and evaluated call center advocates and their interactions with Audi customers for quality assurance.
  • Evaluate and monitor call content to ensure accurate and consistent information is delivered to customers.
  • Assess training effectiveness through monitoring, testing and evaluating customer service metrics and training outcomes.
  • Perpetuated improvement gains by hiring and training staff in both quality improvement and production procedures.
  • Conduct performance evaluations and initiated operations for overall call center productivity and customer satisfaction.
  • Managed information and evaluated critical information gathered from multiple teams to resolve issues.
  • Audit quality monitors/evaluations and provide feedback to Quality Analyst and appropriate leadership team.
  • Completed all opening activities to ensure all required documentation is ordered for evaluation.
  • Created evaluations that measure associate competency, success rates and developmental opportunities.
  • Evaluated root cause analysis & proposed software or software enhancement for feasibility.
  • Worked with business stakeholders in creating user acceptance criteria and conducted/coordinated UAT.
  • Evaluated all activities and workplace to determinate improvement in industrial safety terms.
  • Collaborated with senior management on designing evaluation forms and performance metrics.

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14. User Acceptance

high Demand
Here's how User Acceptance is used in Quality Analyst jobs:
  • Prepared easy to present and understand user acceptance testing allowing management to review testing and understand fixes.
  • Performed User Acceptance Testing for the operational using manual testing method as per Software Requirement Specifications.
  • Developed Test Plans for User Acceptance Testing from the Business requirements documents and Technical Specifications.
  • Scheduled and performed user acceptance testing and new project demonstrations for project stakeholders.
  • Participated in integrated testing and performed configuration validation and user acceptance testing.
  • Performed end-to-end testing manually and was associated with user acceptance testing.
  • Managed the functional specifications, development, user acceptance testing.
  • Participated in user acceptance testing for the Medi-Cal application.
  • Interacted with application users and performed User acceptance testing.
  • Involved in Smoke testing, usability testing, black box testing, integration testing, regression testing and user acceptance testing.
  • Performed various type of testing like Functional testing, User Acceptance testing (UAT), Smoke Testing and Regression Testing.
  • Assisted in designing test plans, test scenarios and test cases for Integration, System, Regression and User Acceptance testing.
  • Worked effectively with Sales and IT Departments to develop solid relationships and formalize the Company's User Acceptance policy and procedures.
  • Involved in Functional, System, and Integration, Regression and User Acceptance Testing (UAT) and Access Online applications.
  • Prepared test plan and test cases to support quality assurance (QA) and User Acceptance Testing (UAT) efforts.
  • Interacted with Business users for UAT (User Acceptance Testing), Tested the possibilities of system failure with UAT.
  • Performed all engineering, Alpha, Beta, Functional, SIT, Regression, User Acceptance and software release testing.
  • Assisted with User Acceptance Testing, developing and maintaining quality procedures, and ensure that appropriate documentation is in place.
  • Performed various types of testing, such as Functionality, Regression, GUI Interface, System, User acceptance testing.
  • Executed the Test Cases from Quality Center for Functional/Regression, Integration, Black box, System and User acceptance testing.

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15. Unix

average Demand
Here's how Unix is used in Quality Analyst jobs:
  • Defect Prevention and Continuous Improvement experience with Intel, Unix, DCA, PCM, Storage, and BUR teams
  • Created and tested UNIX Shell scripts to verify the archived data in QA Server and to execute SQL scripts.
  • Web, mobile, Rest API automation testing using Java, Maven, UNIX & Shell scripting languages.
  • Retail COFEE is a high-performance, Windows (Client) and Unix-based (Server) telecommunication ordering system.
  • Coordinate application releases with both programming and DBA departments Environment: Linux, UNIX, Windows, Mainframe
  • Developed UNIX Shell scripts to execute different SQL to test the sanctity and integrity of the tables.
  • Involved in writing complex scripts that supported file transfers to and from the UNIX file servers.
  • Experienced in working both UNIX & Linux environment to analyze log file & to monitor process.
  • Experience in Change the files, directories and used VI Editor Commands in UNIX environment.
  • Worked on Putty using UNIX commands to change system file propertied to support IVR testing.
  • Performed Regression testing of multiple systems including Web Based applications, UNIX and IVR systems.
  • Involved in the execution of UNIX commands while validation of log files in UNIX environment.
  • Coordinated and maintained Test Environment UNIX Directories to keep them in Sync with Production.
  • Utilized UNIX shell scripts to email various reports to business users and application owners.
  • Executed Unix scripts and SQL queries to validate business rules and accuracy of information.
  • Developed and modified Unix Shell scripts to automate QA execution process in Test environment.
  • Involved in writing and modifying UNIX scripts using commands and as per the requirements.
  • Involved in executing basic UNIX and Linux commands to start and stop Tomcat servers.
  • Involved with the build manager to deploy the new testing builds on UNIX platform.
  • Worked on windows at client PC and UNIX environment in Test and UAT environment.

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16. Soap User Interface

average Demand
Here's how Soap User Interface is used in Quality Analyst jobs:
  • Performed web service testing using SOAP User Interface.
  • Acquired sound knowledge of the Cable Industry and SOAP User Interface Employed the best QA practices to deliver high quality product.

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17. XML

average Demand
Here's how XML is used in Quality Analyst jobs:
  • Validated XML data after transformation.
  • Converted XML outbound file to tabular format using Java and mapped the table to facets database table for automation and validation.
  • Involved in testing different web services using SOAP UI to validate mapping of XML tags and REST for external vendor service.
  • Invoice XML, Fee Transfer XML and Trust32 Extract Transmission file will include State and County information for each fee.
  • Inserted Bitmap, XML, Database and Text checkpoints where needed, to compare the current behavior of the application.
  • Prepare XML files (test data) using excel macros Responsible for updating data in XML files as needed.
  • Entered the input tags for updating DTBP factor in XML and checked the response using the SOAP UI.
  • Analyzed existing processes, Extracted XML/COBOL files, for successful OLIVER implementation and integration with other proprietary tools/application.
  • Generated test data files for Regression and Progression test cycles, primarily in the form of XML files.
  • Used Soap UI for functional testing and verifying the Request and response XML, XPATH at respective locations.
  • Used Standard Checkpoint, Text Checkpoint, File Content Checkpoint, and XML Checkpoint to verify the application.
  • Learned basic XML to be able to read WSDL files and understand the target service oriented architecture environment.
  • Involved in different types of testing: Smoke, Functional, Regression & Interface XML testing.
  • Edited the input parameters in the XML file and submitted the request to end point server.
  • Involved in Facets Batch check and in testing XML files and done analysis of batch works.
  • Processed Testing files using Web services and made sure it was converted into standard XML.
  • Tested Web Services using testing standards like validating XML, WSDL using SOAP UI tool.
  • Involved in testing of applications developed in SOA applications (XML, SOAP).
  • Perform XML queries to extract data to download into the Accord Database for testing.
  • Experience working with and testing XML files, reading XML files, updating tags.

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18. Backend

average Demand
Here's how Backend is used in Quality Analyst jobs:
  • Implemented manual testing of a web-based application, including backend and integration testing.
  • Performed Backend Testing extensively by writing validation queries on Oracle database.
  • Performed Backend testing to validate data entered into database.
  • Performed Backend validation testing using proficiency in SQL commands.
  • Supervised development procedures for database and backend testing.
  • Perform SQL-queries/procedures for database and backend testing.
  • Performed unit testing, functional testing and backend testing after IBM verified the solution design document and database archiving was done.
  • Engaged in Backend testing by using SQL queries in conjunction with database execute methods to access data from different database tables.
  • Involved in writing SQL queries for backend testing and to verify the database updates, inserts, and deletions etc.
  • Performed Tests for functionality, Security, GUI, End to End, System, Configuration and Backend testing.
  • Involved in Functional Testing, Integration testing, System testing, Regression testing and backend testing and UAT Testing.
  • Designed and developed the framework to automate test cases by java based scripting with Open Script backend framework.
  • Performed various kinds of testing like Functional, GUI, Integration, Backend, Regression and system testing.
  • Tested backend web services using SOAPUI * Performed Integration, functional, Usability, System and regression testing.
  • Involved in writing SQL queries for Backend data verification, retrieving data from related tables and testing them.
  • Maintain Test data and Executed SQL Queries for testing integrity of data in database (Backend Testing).
  • Performed white box testing on the SQL procedures as well as Java Script code written in the backend.
  • Performed Positive and Negative testing by inputting valid and invalid data involved in writing the Backend scripts.
  • Worked on automated scripts for RESTFUL web services using Cucumber Framework using Gherkin language with JAVA Backend.
  • Worked with Oracle database to compare the results from front-end data values with backend data values.

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19. Process Improvement

average Demand
Here's how Process Improvement is used in Quality Analyst jobs:
  • Facilitate employee review sessions and coordinate/participate in process improvement projects or initiatives, either directly or in support to department managers.
  • Partner with Caterpillar professionals to identify opportunities to employ 6 Sigma principles to make robust quality improvements and sustainable process improvements.
  • Completed training for incoming hires, mentored existing workers, and created process improvement initiatives, ensuring greater customer satisfaction.
  • Identified opportunities for business process improvement through various meetings with university staff and developers and initiated efforts to make improvements.
  • Maintained data collection of common trending errors, monitored accountability and tracked process improvement out comes of the units improvements.
  • Conducted internal process audits, provided process improvement enhancements, and delivered reporting on results for customer satisfaction opportunities.
  • Evaluate memory content, microprocessor internal circuitry and report data to quality control for design and manufacturing process improvements.
  • Process statistical reports, charts and diagrams to analyze data and make appropriate recommendations for process improvement opportunities.
  • Participated in several process improvement task teams, identifying and driving enhancements on both regional and national levels.
  • Analyzed failure trends and published results to stakeholders to determine appropriate metrics to support Business Process Improvement efforts.
  • Implemented new quality review evaluation processes to assess process efficiency, to identify challenges and process improvement opportunities.
  • Coordinate and participate in process improvement projects and initiatives either directly or in support of department managers.
  • Provide support to the Quality Manager and Regulatory Compliance departments, by proposing and implementing process improvements.
  • Facilitated performance improvement teams, including root cause analysis, process improvement and quality assurance teams.
  • Led manufacturing in production and process improvement, cost justification and equipment procurement for plant start-up.
  • Managed process improvement needs of the Operations division through the formulation and management process improvement activities.
  • Managed tasks/resources and optimized programs; Implemented Risk analysis, Total quality management and process improvements.
  • Participate in and facilitate group call calibrations between the Quality Process Improvement Team and Collections Department.
  • Worked alongside engineers to develop process improvements and optimization, while keeping safety a top priority.
  • Participated in process improvement initiatives related to process cycle time, failure rates and customer experience.

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20. GUI

average Demand
Here's how GUI is used in Quality Analyst jobs:
  • Communicated with center leadership and Corporate Customer Service Team to observe performance gaps and develop coaching guidelines to encourage improvement.
  • Performed research on various business processes and cases to monitor compliance with all applicable company and regulatory guidelines.
  • Consulted on the functionality of the developing software based on pharmacy industry guidelines and functionality in the pharmacy.
  • Reviewed and analyzed credit decisions to ensure accuracy and adherence to all audit, compliance and regulatory guidelines.
  • Provided remote monitoring services and performance report to the shift supervisor of telemarketing practices and guideline adherence.
  • Monitored Call Center Representatives' customer interactions and evaluated their behaviors in accordance with National Quality Guidelines.
  • Conducted quality assurance audits of home loan applications to ensure guidelines were met within regulatory compliance parameters.
  • Perform side-by-side observations with Lines of Business to ensure regulatory guidelines are adhered to in day-to-day operations.
  • Coached individually and addressed 15-20 representatives on quality guidelines and best practices for successful customer service.
  • Examined residential loan documentation for completion, accuracy, and compliance with investor and government guidance.
  • Monitored and scored phone calls in accordance with established company guidelines for customer service representatives.
  • Determined related training requirements, provide training and guiding underwriting team about quality measures.
  • Facilitated direct, ongoing customer communication to review product issues and guide product development.
  • Educated members regarding benefits information and documented accounts to comply with Medicare guidelines.
  • Conducted independent system acceptance & integration tests and published project guideline measurements.
  • Provided managers with performance management feedback and corrective action guidance when necessary.
  • Participated in assisting with quality guideline presentations to the incoming training classes.
  • Monitored and scored customer service calls according to call quality guidelines.
  • Established department guidelines and procedures ensuring they meet all government standards.
  • Review the application business requirements, technical specification and installation guidelines.

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21. Traceability Matrix

average Demand
Here's how Traceability Matrix is used in Quality Analyst jobs:
  • Create and review Requirements Traceability Matrix, in order to Trace Functional Requirements with Design specifications for all Register Modules.
  • Maintain requirements traceability matrix and conduct necessary reviews to ensure test cases appropriately translate and map to requirements.
  • Prepared the Final Test summary Report and Requirements traceability matrix to ensure appropriate level of test coverage.
  • Tracked defects using JIRA and generated defect summary reports* Created traceability matrix between requirements and test cases.
  • Prepared test cases/scenarios, traceability matrix and test data documentation as per the functional specification.
  • Gathered, documented, and maintained the detail business and data requirements including Traceability matrix.
  • Maintained requirement traceability matrix to map requirements to the test cases and corresponding defects.
  • Prepared requirement traceability matrix which covers the functionality along with the test priority details.
  • Hand on experience in maintaining traceability matrix between Requirements-Test cases and Test cases- Defects.
  • Involved in developing traceability matrix to determine test script coverage of Business Requirements.
  • Developed Requirements Traceability Matrix to be used in software development and QA testing.
  • Implemented Traceability Matrix and User Requirement Specification Document and verified the functionality coverage.
  • Managed requirements traceability matrix to bolster test case accuracy on complex development projects.
  • Review the functional requirements document and provided necessary inputs for traceability matrix.
  • Created and Maintained Traceability Matrix to ensure test coverage of all requirements.
  • Prepared the Understanding document and Requirement traceability matrix for each project.
  • Prepared Requirement Traceability matrix (RTM) from business requirement document.
  • Prepared the Requirement Traceability Matrix to verify the requirements are fulfilled.
  • Generated Traceability Matrix to understand the complete coverage of requirements.
  • Created traceability matrix to ensure all testable requirements are covered.

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22. Html

average Demand
Here's how Html is used in Quality Analyst jobs:
  • Key member in preparation of Template Design and Database Design using HTML, CSS, JavaScript, AJAX, and PHP.
  • Used AOM model to launch QTP from remote machines and used HTML DOM for faster execution of scripts.
  • Used Firebug/ IE Developer Toolkit and Selenium IDE to capture and validate HTML/CSS Locators to identify elements.
  • Programmed VB script libraries for generating HTML reports, handling file operations and manipulating strings.
  • Generated TestNG HTML and XSLT reports along with error Screen shots and log files.
  • Checked site structure to confirm HTML pages are well formed and links are valid.
  • Performed Load, Stress and Performance testing of front end using LoadRunner HTTP/HTML.
  • Developed the front end screens using HTML, CSS and JavaScript.
  • Tested applications based in C++, java, and HTML.
  • Developed Scripts in HTML/HTTP for LoadRunner.
  • Developed web pages in HTML/CSS.
  • Developed web pages using HTML.
  • Generated HTML reports using Cucumber.
  • Experience with programming language such as HTML, CSS, JS, C#, and ASP.NET.
  • Developed GUI using JSP, JSTL, AJAX, HTML, CSS and Java Script.
  • Derive different test scenario to verify component features, write defect and publish test result HTML and ALM repot.
  • Conducted manual testing and enhancement of My City Cart Web Application in HTML5, CSS & JQuery.
  • Utilized several Transform XML activities to enable the transformation of XML into web ready HTML.
  • Add code using Javascript and HTML to create and maintain form functionality in Adobe LiveCycle.
  • Executed scripts and generated html reports using report NG for every release of the build.

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23. QC

average Demand
Here's how QC is used in Quality Analyst jobs:
  • Maintained and updated microbiological QC compliance requirements per appropriate regulatory regulations.
  • Assisted QC Line Technicians and manufacturing department to properly complete documents.
  • Used Quality Center to track the requirements and also integrated it with QTP and maintained all the scripts on QC server.
  • Conducted Functional testing using Mercury tools like HPQC, Coordinating with team, and resolving the critical issues with development team.
  • Developed defects and the test sets in QC, facilitated defect review meetings and daily status meetings during the testing process.
  • Performed test execution with the help of Quality Center and Logged Defects using QC and assigned them to the development Team.
  • Developed test cases manually for functional, Regression, stress, by analyzing the specifications of Business document using HPQC.
  • Created test cases, test scenarios and executed them in QC10 for Early Check 2.2, 2.3, 2.4 releases.
  • Involved in Quality Control (QC) process and worked with QC manager to prepare monthly and quarterly QC reports.
  • Used Quality center11 as Test Management, Defect tracking tool and also executed automated QTP test scripts from QC.
  • Involved in tracking and reporting defects using QC and also responsible for communicating the status to the development team.
  • Experience in Manual and Automated testing using Quick Test Professional (QTP) and Quality center(QC).
  • Developed and executed regression Test Set in Test Lab of QC and managing daily Regression testing reports in QC.
  • Organized and maintained the QC lab freezers to facilitate storage and retrieval of samples and support QC Retain duty.
  • Worked as a Quality Control Tool Manager (QCM) assisting clients to manage test artifacts and software defects.
  • Performed molecular biology, chemical QC, and plastics testing on raw materials, semi-finished, and finished products.
  • Used Mercury Quality Center (QC) to develop automation testing scripts for web and client server applications.
  • Convert RTC to HPQC, Integrate data from one system to another system using HPQC Export and IFS.
  • Used Quality Center (QC) to log risks and issues and for Review findings and defect management.
  • Experienced in executing and analyzing the various queries and also in creating QC reports depending on the user.

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24. Toad

average Demand
Here's how Toad is used in Quality Analyst jobs:
  • Performed Database Testing to ensure data consistency on front end by writing and executing SQL queries using TOAD and SQL Developer.
  • Developed SQL queries and executed them using Toad and Management Studio to compare the results for the enterprise server application.
  • Used TOAD and SQL Developer to execute SQL Queries and Fetch data for testing business scenarios and reporting.
  • Tested Business Objects (BOXI) reports and universe and compared the data with the database using TOAD.
  • Performed Database testing using SQL Developer and Toad to check that the transactions are updated right tables.
  • Developed test scripts and Wrote SQL queries to validate the data in Back End Functionality using TOAD.
  • Prepared Mock up Data as per Business Scenarios and Import in to database tables using Toad.
  • Involved in Back end testing to write the SQL queries and execute the queries using TOAD.
  • Utilize Toad to update and manipulate information into test schema via SQL commands.
  • Created and maintained test database and tested the database values using TOAD.
  • Checked ORACLE database tables using TOAD interface tool by applying SQL queries.
  • Developed SQL queries to validate the data in the database using TOAD.
  • Created SQL queries to compare source data to the Database using Toad.
  • Used TOAD to compare GUI and Database to resolve Database issues.
  • Validated the data by using SQL queries (Toad) extensively.
  • Validated and verified test results in WCC by using Toad.
  • Involved in Test execution by executing SQL scripts in Toad.
  • Create and modify data using TOAD for testing.
  • Have an experience in validation using TOAD.
  • Executed SQL Queries in Toad.

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25. EDI

average Demand
Here's how EDI is used in Quality Analyst jobs:
  • Organize and facilitate teams for problem identification and resolution, continuous quality improvement, and other patient care and accreditation activities.
  • Supported medical staff and interdisciplinary performance improvement committee functions and flow of information to medical staff groups and hospital departments.
  • Analyzed a methodology called Credit Default Swap and prepared presentations for senior managers to understand several business aspects of it.
  • RegulatCreated policy and procedures, provider office processes including budget review to assist in achieving NCQA Medical Home accreditation.
  • Assigned group of physicians who performed Qualified/Independent Medical Examinations as dictated by California Workers' Compensation Law.
  • Provided independent quality monitoring of telephone calls, written correspondence and email for Medicare Care call centers.
  • Performed analysis of all HEDIS data for Central Region to communicate insights to Quality manager for implementation.
  • Surpassed quantitative production benchmarks, simultaneously meeting and exceeding qualitative performance measures as per organizational goals.
  • Identified any potential quality issues per defined process and escalated potential quality issues immediately to management.
  • Worked with Senior Compliance Officers on developing procedures for account remediation including performing Enhanced Due Diligence.
  • Monitored stability tests and compiled data to design mathematical model in predicting enzyme activity decay.
  • Perform contract reviews for remediation project in preparation of planning documents for individual audits.
  • Recognized by management for anticipating problems, exceeding expectations, and delivering excellent results.
  • Review randomly selected medical and hospital claims for data entry and financial accuracy.
  • Led product development projects to understand and control humidity effects on imaging media.
  • Identified strengths and deficiencies, ensured accuracy of credit quality and regulatory compliance.
  • Identify case management trends needing recognition or remediation and developed corrective plan.
  • Provided analysis and education on HEDIS matters for internal and external customers.
  • Audited medical claims processed by processing and examining departments for proper adjudication.
  • Coded inpatient records and assisted medical staff regarding proper documentation practices.

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26. Jira

average Demand
Here's how Jira is used in Quality Analyst jobs:
  • Documented detail test cases, expected results and traced the test cases to the requirements using Quality Center and JIRA.
  • Defect management using testing tool JIRA, coordination with developers and Business users for rectification of defects and re testing.
  • Used HP / Mercury Quality Center, JIRA for Test Planning, Execution, Defects Creation and Tracking.
  • Detected Defects, Communicated to the developers using Bug Reporting Tool JIRA and tracking the defects using HP-QC.
  • Reported and tracked bugs & third-party issues with a high degree of detail using the JIRA bug-tracking system.
  • Used JIRA as test repository for requirements, defect tracking, analyzing, documenting and communication.
  • Logged defects in JIRA to maintain Test requirements and to communicate the bugs with the Developers.
  • Experienced using defect tracking systems (JIRA) and general knowledge of defect processing and control.
  • Updated task, report bugs, report defects with clear description to developers using JIRA.
  • Exported Test Requirements and Test Cases from Microsoft Excel and MS Word to Quality Center/JIRA.
  • Reviewed requirements and functional specifications; created test cases for Accessibility team in JIRA.
  • Analyzed test results, identified issues and reported it to the developers through JIRA.
  • Used JIRA for Defect Tracking and bug reporting Confluence for collaboration with team.
  • Defect Tracking and Reporting using JIRA, a client tool for the same.
  • Used JIRA for test planning, defect report and executing the test cases.
  • Participated in status meetings to report issues and tracking the bugs using JIRA.
  • Issue Reporting, Prioritizing, Tracking, Verifying & Documentation using JIRA.
  • Defect tracking through JIRA using SCR and tracking the bugs to closure.
  • Detailed bug reporting and feature work tracking through the use of JIRA.
  • Involve in weekly status updates showing progress of testing using JIRA.

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27. HP Quality

average Demand
Here's how HP Quality is used in Quality Analyst jobs:
  • Designed and developed automation test scripts using Quick test Professional and managed testing activities using HP Quality Center.
  • Organized and prioritized requirements in HP Quality Center.
  • Prepared detailed test cases for functional testing for review by the client as well as their customer using HP Quality Center.
  • Designed and wrote Test Cases in HP ALM (formerly known as HP Quality Center) and then executed them accordingly.
  • Used HP Quality Center as the test repository and used it for executing the test cases and scripts and logging defects.
  • Developed a Test Plan based on testing requirements and created test cases using test Plan module using HP Quality Center.
  • Developed test plans and test cases, managed test execution and defect tracking for each sprint using HP Quality Center.
  • Tracked, managed, and prepared reports to submit to the management team using HP Quality Center (ALM).
  • Involved in generating Reports using HP Quality Center and testing the reports using Spec Builder and PRO ACE 32.
  • Authored and executed test cases for PeopleSoft HR module and customized application 'Review Web' using HP Quality Center.
  • Prepared Test Scenario's, Test Cases & Test Scripts as per functional doc using HP Quality Center.
  • Used HP Quality Center for updating and generation of reports, test planning, bug tracking and reporting.
  • Created Test Scenarios and Test Cases in HP Quality Center for the Application Under Test (AUT).
  • Utilized HP Quality Center to track, create, review, and debug test cases and user stories.
  • Used HP Quality Center for defect management- adding defect, tracing changes and sending defect e-mail messages.
  • Utilized HP Quality Center to store system requirements, design elements and test scripts for various systems.
  • Use HP Quality Center as test management tool for executing test cases and tracking the test status.
  • Utilized HP Quality Center and HP QTP to run automated scripts and to create manual test cases.
  • Used HP Quality Center as a Data management tool to write and modify Test Plans/ Cases.
  • Recognized test scenarios and Writing, executing and reviewing test cases using HP Quality Center 11.0.

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28. Scrum

average Demand
Here's how Scrum is used in Quality Analyst jobs:
  • Developed an automated testing framework that facilitates functional testing, regression testing, and load/performance testing using Agile Scrum methodology.
  • Followed Iterative approach as the software development process and participated and facilitated in daily scrum.
  • Followed Agile-Scrum methodology for frequent change in requirement.
  • Used Scrum Methodology and Traditional Software Development method.
  • Project is developed using agile/scrum methodology.
  • Followed the Agile/Scrum development methodology.
  • Participated in daily and weekly regression team meetings and coordinated with different cross-functional scrum teams, offshore as well as onshore.
  • Worked in an agile environment, participated in weekly scrums to manage projects and keep the team informed of projects status.
  • Participated in scrum daily status meeting, sprint planning, sprint review, and sprint retrospective in fast pace scrum environment.
  • Participated and Organized daily stand up meetings (scrum call), Retrospective meetings, Sprint review and sprint demo.
  • Participate actively in Daily Scrums, Sprint Planning and Review meetings, Code review meetings, Sprint Retrospective meeting etc.
  • Assisted Scrum Master in the SCRUM meetings like Sprint Planning meeting, Sprint Review Meeting, and Sprint Retrospective meeting.
  • Created the Test Plan for the Test Releases and attended Daily Scrum Meetings and Retrospective Meeting in Agile Methodology.
  • Participated in scrum meetings for agile testing, ran jobs in UNIX and created and verified queries in SQL.
  • Identified impediments and risks and escalated to the scrum master to resolve for the smooth progress of sprint cycle.
  • Participate in the client meetings and Daily scrum meetings on behalf of the QA team of 6 testers.
  • Developed and maintained the daily Test Status Report, and updated the Scrum Master on daily basis.
  • Worked with Scrum Masters, Product Owners, and Scrum team members to ensure success of Programs.
  • Led a small team of 4-5 members as scrum master working on agile tools Confluence and JIRA.
  • Worked in an agile methodology and used to update the daily work status to scrum master.

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29. Quality Standards

average Demand
Here's how Quality Standards is used in Quality Analyst jobs:
  • Analyzed Medicare enrollment applications, completed by processors, to make sure all quality standards were met Processed enrollment applications for Medicare
  • Participated in the development and maintenance of Unilever's Quality Management System, Quality Standards and verification process for Quality Assurance.
  • Lead and executed day-to day oversight of testing operations and collaborating testing initiatives with customers to maintain established quality standards.
  • Helped organization establish quality standards that measure up to industry benchmarks by recommending manufacturing or service processing changes.
  • Maintained quality standards by revising Service Partner quarterly site assessments to align with existing corporate culture.
  • Documented evaluations utilizing departmental quality monitoring templates, established quality standards, and quality monitoring technology.
  • Created and implemented new call quality measuring program -improving quality standards and customer satisfaction rates.
  • Monitored and evaluated employee performance to ensure compliance with internal quality standards and overall consistency.
  • Assisted to implement all Quality standards and specifications required on time to achieve business objectives.
  • Participate in calibration sessions with other quality analyst to ensure a consistency within quality standards.
  • Conduct regularly scheduled call audits for call centers according to national Customer Service quality standards.
  • Analyzed data sets received from engineering department and made adjustments to algorithm per quality standards.
  • Prepare and facilitate national call calibrations to ensure quality standards are aligned among sites.
  • Perform analysis to ensure software products meet design specifications and adhere to quality standards.
  • Reviewed calls and checked for quality standards utilizing quality systems and performance documents.
  • Identify areas and opportunities to upgrade quality standards within management processes and systems.
  • Report quality trends for providing higher quality standards and eliminating potential risks.
  • Performed record management and record retention activities for documents and quality standards.
  • Collaborate with product management to define quality standards across platforms and products.
  • Monitored and evaluated various program calls to maintain program quality standards.

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30. Management System

low Demand
Here's how Management System is used in Quality Analyst jobs:
  • Integrated several distributed inventory management systems using TIBCO EMS as the messaging backbone and BusinessWorks to enable transformation of data.
  • Perform Internal Audits of the Quality Management System to ensure Standard Operating Procedures are effective and compliant with regulatory requirements.
  • Inventory Management System allowed management of manufacturing machinery, production details, product ingredients, suppliers, and billing information.
  • Perform quality engineering functions through thorough investigation and root cause analysis for the NMR and documented quality management system.
  • Utilized several electronic vendor management systems on a daily basis to maintained orders, credentials and necessary documentation.
  • Validate suppliers Quality Management Systems through source inspections, process audits, management system reviews and procedural verification.
  • Assisted in designing tailored software management systems for distribution to corporations and other businesses.
  • Conducted Internal Quality Audits to assure the Quality Management System complies with regulatory requirements.
  • Created and implemented Quality Management systems' work instructions for customer compliance.
  • Consulted with departments to develop management systems based on key performance indicators.
  • Conducted a gap analysis of functionality during the Content Management System upgrade.
  • Assisted in the selection and implementation of current Quality Management System.
  • Facilitated financial management systems testing and recommended system changes to programmers.
  • Developed Test Cases using Quality Center for Progressive Claims Management System.
  • Conducted user-workshops for Process and Data Modeling of software management system.
  • Managed the plant s Quality Management System controlled document library.
  • Developed an interactive application train employees on quality management system.
  • Identify knowledge management systems baseline requirements.
  • Project: Warehouse Management System(WMS), is designed specifically for logistics management - in a supply chain network.
  • Assisted with the strategic planning and layout design of the quality control component of the new case management system during development.

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31. ISO

low Demand
Here's how ISO is used in Quality Analyst jobs:
  • Maintain and submit detailed quality reports for supervisor and/or Quality trainer feedback to the customer service representative.
  • Maintained observation forms and call center monitoring database accessible by clients for trend analysis or other comparisons.
  • Partnered with colleagues to establish and introduce standards to facilitate company attainment of ISO Certification.
  • Communicated daily with team members and supervisors to gauge progress and divide workload effectively.
  • Monitored and evaluated calls then provided feedback to customer care specialist and their supervisors.
  • Calibrated supervisors on quality guidelines to achieve uniform performance across the Call Center.
  • Coach representatives, supervisors and managers in efficient coaching styles and maintain consistency.
  • Performed as a Liaison between multiple departments to document and improve operation efficiency.
  • Performed trend analysis to provide timely and actionable feedback to supervisors and analysts.
  • Served as primary liaison with customer quality assurance and contract compliance departments.
  • Attended Bi-monthly Manager/Supervisor meeting as assigned, providing service results and trends.
  • Consult with program supervisors and directors to initiate procedures for quality improvement.
  • Worked directly with shift supervisors on decisions made to non-conforming customer material.
  • Reported any suspicious activity to the supervisors and managers for further review.
  • Recognized by supervisor as the most informed and resourceful intelligence briefer.
  • Prepared monthly Call Quality reports for Operations and Customer Care Supervisors.
  • Generated monthly financial reports for supervisors and customers using Crystal Reports.
  • Participate in development and implementation of procedures to support ISO-9001:2000.
  • Collaborate on consistent basis with departmental managers and supervisors.
  • Direct liaison between multiple manufacturing facilities and customers.

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32. Product Quality

low Demand
Here's how Product Quality is used in Quality Analyst jobs:
  • Participate in quality meetings with customers and suppliers regarding product quality problems and offer key applicable alternatives with proper product solutions.
  • Worked collaboratively with developers and other team members in testing complex projects and in the overall enhancement of software product quality.
  • Analyzed product quality in the conversion and extrusion departments utilizing testing and reporting procedures using the Total Quality Management System.
  • Worked closely with Engineering, Material and Manufacturing Departments to support new product development and sustain product quality plans.
  • Managed and conducted laboratory analysis on key process indicators to ensure total product quality and specification compliance.
  • Developed and drafted stability protocols to ensure product quality and proper expiry requirements were met.
  • Established quality procedures and implemented them through training to improve product quality and process efficiency.
  • Contributed to the reduction of customer process costs through product quality and productivity recommendations.
  • Validated quality processes, improved product quality, and prepared quality documentation and reports.
  • Provide coding and clarification analysis of Medical Adverse Events and Product Quality Complaints.
  • Monitored product quality through finished product scoring, bakery analysis and consumer complaints.
  • Leveraged automated testing tools consistently delivering peak product quality despite decreasing resources.
  • Evaluate product quality complaints for seriousness, correctness and consistency of categorization.
  • Monitored product quality as well as production personnel and machinery.
  • Evaluated accuracy between routing algorithms to help improve product quality.
  • Identified product quality by analyzing requirements and determining data requirements.
  • Monitored product quality and provided timely and actionable quality reports.
  • Monitored product quality during automated production of medical devices.
  • Monitored product quality and adjusted mechanical process for compliance.
  • Performed Risk Analysis and management to improve product quality.

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33. ALM

low Demand
Here's how ALM is used in Quality Analyst jobs:
  • Developed and executed test cases and test Scenarios and followed-up defects using ALM/Quality Center.
  • Prioritize testing priorities based on business risk, Access testing assets anytime; anywhere via a browser interface using ALM/Quality Center.
  • Experience in working with IBM Rally and ALM to track the User Stories, Test Cases and Defects Life-Cycle for projects.
  • Used ALM Quality Center for logging and tracking of the defects and preparation of test summary and defect summary reports.
  • Collected samples for Environmental Monitoring using sterile technique (EB and Salmonella swabs, water samples, air plates).
  • Loaded the Test Data and Test Cases into the ALM to prepare for the execution of Test Cases.
  • React quickly, efficiently and calmly in emergencies and other high stress situations while following all relevant protocol.
  • Prepare the Test status report every week based on the test results from the Mercury Quality Center ALM.
  • Prepared test cases in HP-ALM derived from the Use case and Modified test cases according to the need.
  • Used Defect Tracking System of ALM to Report, Update and Analyze Defects during the Software Testing Process.
  • Analyzed the user stories in the product backlog for each sprint and added the requirements to HP ALM.
  • Conducted End-to-End, Manual testing of the system and prepared and managed test cases using HP ALM.
  • Reported the issues in ALM(QC) with proper priority and severity to the concerned developer.
  • Research and resolution of defects by either disputing defect or updating configuration using HP ALM tool.
  • Created and executed test cases using ITE from HP ALM QC for both regression and functional.
  • Detected Defects, Communicated to the developers using ALM Tool and Tracking the Defects using ALM.
  • Carried out GUI, Functionality, Integration and Regression testing using HP ALM / Quality Center.
  • Created and maintained Test plan, Test scripts, and Test data artifacts in ALM QC.
  • Used Quality Center (QC)/ALM as a defect tracking tool to track the defects.
  • Prepare Test Data, Test scenarios, Test Scripts and executed Test Cases from Quality Center/ALM.

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34. Sdlc

low Demand
Here's how Sdlc is used in Quality Analyst jobs:
  • Developed and performed business data validation and integrity of generated database during various stages of SDLC.
  • Worked on cross-functional team environment/different geographical locations and combination of SDLC and Agile project methodologies.
  • Involved in SDLC, Requirement documentation, Tractability of requirements.
  • Utilized corporation-developed Agile SDLC methodology.
  • Create and validate test cases for standard processes within the documented QA processes and policies in all phases of the SDLC.
  • Involved in planning, coordinating and managing stages of SDLC and defect reporting for offshore and onshore teams as Quality Analyst.
  • Formulated scenarios for quality assurance of products with applications of SDLC model of development and resolved critical client issues in QC.
  • Developed a metrics baseline, a metrics program, and collection mechanisms to produce monthly SDLC and SMLC Metrics reports.
  • Job Scope: Provided Quality Assurance Testing for all aspects in the Functional Testing life cycle portion of the SDLC.
  • Joined the newly formed Corporate Project Management team and assisted with research of best practices for a custom IT SDLC.
  • Involved in all phases of the Waterfall software development life cycle (SDLC) from requirement gatherings to product release.
  • Followed the department software development life cycle (SDLC) and adhere to standards and best practices in the department.
  • Well acquainted with the Software Development Life Cycle (SDLC) and Software Testing Life Cycle (STLC).
  • Participated in (SDLC) full software development and life cycle testing and Quality analysis of the applications.
  • Assisted in providing comprehensive consultation to business unit and IT management on all phases of the SDLC.
  • Worked with development teams to understand the SDLC for each product and created test cases in word.
  • Well-versed with all stages of Software Development Life Cycle (SDLC), and Defect Life Cycle.
  • Define, develop and implement testing practices and procedures according to SDLC standards agreed upon with team.
  • Involved throughout the entire quality assurance process using the Software Development Life Cycle (SDLC).
  • Prepared Test cases based on the requirement provided, tested the application in standard SDLC.

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35. Data Analysis

low Demand
Here's how Data Analysis is used in Quality Analyst jobs:
  • Core measures coordinator/Midas system administrator/QualityNet manager for Quality Improvement department with additional roles supporting special projects for data analysis and reporting.
  • Served as a consultant on data analysis and trending information, delivered reports and action-oriented recommendations to guide business direction.
  • Established quality standards for customer service staff and evaluated their performance using both data analysis and service call monitoring.
  • Assisted upper management in the identification of opportunities for improvement by providing customer focused measurement and statistical data analysis.
  • Perform data mining activities and data analysis that drive process improvement and cost reduction in manufacturing environment.
  • Conduct data analysis using Excel and SPSS to evaluate efficacy of interventions/programs and monitor performance trends.
  • Performed statistical data analysis to identify strengths and challenges; and provided recommendations for action plans.
  • Completed monthly data analysis to identify specific trends and worked alongside operations to alleviate them.
  • Provided data analysis and performance improvement support throughout the health system to all department directors.
  • Multifaceted position involving data analysis and follow through to access area needs within Monmouth County.
  • Performed and presented data analysis trending reports to management to improve key performance indicators.
  • Conducted data analysis and call monitoring to develop management reports outlining results and trends.
  • Conducted daily data analysis, identified discrepancies and reported the findings to Management.
  • Provide education on data analysis and utilization of information to cardiology quality teams.
  • Developed and executed SQL queries for testing database integrity and for data analysis.
  • Identified areas of improvement for Operations and monitored tower productivity through data analysis.
  • Develop detail data analysis that improve internal quality yields and Increase production quality.
  • Provided data analysis to management and customer engineers focusing on daily yields.
  • Worked with Quality Development team to perform data analysis/quality and data modeling.
  • Developed and reviewed statistical data analysis that documents qualitative and quantitative values.

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36. Sharepoint

low Demand
Here's how Sharepoint is used in Quality Analyst jobs:
  • Increased efficiency by ensuring availability of testing documentation to all team members by using Agile methodology and SharePoint in centralized location.
  • Elicit and analyze processes and requirements from technical and non-technical teams; Facilitating SharePoint adoption by end users.
  • Serve as the technological and functional subject matter expert for SharePoint solutions internally and externally.
  • Designed, implemented and monitored policy and procedure SharePoint site to align company policies.
  • Used Microsoft SharePoint as a document repository for storing the specifications used for testing.
  • Developed Quality SharePoint portal to encourage a Quality community across the company.
  • Created end of release test documentation on SharePoint for collaborative analysis.
  • Developed and maintained the company Document Control SharePoint site.
  • Worked with SharePoint administrators to support corporate information needs.
  • Maintained project detail documents in SharePoint.
  • Researched and contributed to project management SharePoint
  • Led testing efforts for deployment of web portal technologies integrated on a MS SharePoint interface - specifically integration with Oracle OIM.
  • Designed two SharePoint sites for shipments tracking and claims management giving the ability to track shipments and created KPI's.
  • Utilized: Internal QA systems, internal claims processing systems, Visa Resolve Online, MasterCard Online Processing, SharePoint
  • Created and maintained site pages for Coup's human resources recruiting team, using SharePoint and Web graphics.
  • Pulled metrics from database to produce weekly reports and created Master Spreadsheets to upload to database and SharePoint.
  • Maintained the Occupational Safety and Health Administration 300 log for the NHSD division on the EHS SharePoint site.
  • Utilize MS SharePoint to work with the other business unit organizations to document scripting and other departmental information.
  • Coordinated bugs with the development team and defect reporting and tracking are done with SharePoint Server 2007.
  • Managed the storage, version history and accessibility of quality management system files through a SharePoint portal.

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37. ETL

low Demand
Here's how ETL is used in Quality Analyst jobs:
  • Prepare, maintain and publish ETL documentation, including source-to-target mappings and Quality-driven transformation rules.
  • Involved in writing Generic Test cases, Business Specific Test cases, detail Positive and Negative test cases for ETL testing.
  • Start Incremental ETL from front end on daily basis to validate data mapping between Safety database and Insight database.
  • Involved in preparation of test cases for source to target count testing and other ETL business functional tests.
  • Tested a number of complex ETL graphs, transformation logic for both full load and daily data loads.
  • Performed ETL using Microsoft SSIS, to extract, transform and load test data on the test environment.
  • Created ETL test data for all ETL mapping rules to test the functionality of the SSIS Packages.
  • Used testing concepts in the technical design, database modeling, ETL DTS file & package creation.
  • Validated the ETL process and made sure that the data from source to target is loaded correctly.
  • Performed in writing complex Join SQL queries for data validation for verifying the ETL Mapping Rules.
  • Involved in preparation of Test Data to test the functionality of ETL Sources Mappings and Targets.
  • Ensured the Data, ETL Mappings and Audit checks are tested and raise defects as necessary.
  • Performed ETL data validation using SSIS ETL environments and BI report validation using SSRS BI environments.
  • Extracted, Transformed and loaded (ETL) data using SQL Loader scripts and SQL Queries.
  • Involved with the Architecture team to develop a template for different kinds of ETL extractions.
  • Performed the ETL testing from different types of sources such as flat file and DB.
  • Experience in using EME to read the ETL graphs and document the business rules.
  • Develop, review and organize manual ETL test plans/scripts/cases to ensure total test coverage.
  • Designed, Developed and Maintained ETL process on daily, weekly and Monthly basis.
  • Facilitated ETL and FDA audits for the marking of electrical devices and facility compliance.

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38. Web Application

low Demand
Here's how Web Application is used in Quality Analyst jobs:
  • Worked closely with Implementation team to facilitate more thorough testing of custom client configurations and integration with Web Application based Software.
  • Performed Web application testing that involves Functionality, Usability, Interface, Compatibility and Security testing.
  • Developed robust UI automation jobs for a web application using a java/selenium 2.0/cucumber/Gherkin framework.
  • Created and executed data driven test scripts utilizing WinRunner for Internet Web application.
  • Performed Web Application Penetration Testing, reconnaissance, mapping, discovery and exploitation.
  • Managed the development, testing and delivery of critical financial web applications.
  • Created application QA specifications for WEB application and monthly/weekly/daily reports.
  • Trained in Selenium framework to automate web applications.
  • Developed and executed the test scripts for the web applications, CAM, MyAccount and the client server application, MySupervisor.
  • Web application was developed to maintain the various operating systems with the appropriate drivers, different hardware, and custom applications.
  • Helped to develop user manuals, program documentation, training manuals, and installation guide for the web application.
  • Involved in testing Alaska Airlines native app and the mobile web application on IOS, Android, Windows handsets.
  • Created Test input requirements and prepared the test data for manual data driven testing to test Web application.
  • Used Selenium Web Driver to test the web application using various methods like get, quit and managed.
  • Used QTP 9.5 for automating web applications and used Load Runner to monitor the performance of web applications.
  • Developed automation test scripts using Selenium WebDriver and TestNG to automate the testing process for a web application.
  • Performed Integration, smoke, usability, GUI, and browser compatibility testing of the ATCC web application.
  • Created automation framework using POM- Page Object Model, and Data Driven framework to test web application.
  • Web application was capable of charging the similar premium rates to all members of the same class.
  • Created and performed functional, Usability, platform compatibility and stress test on web application using QTP.

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39. VB

low Demand
Here's how VB is used in Quality Analyst jobs:
  • Created VB applications for spreadsheet manipulation and automation.
  • Generated and edited VB script with QTP and used data driven framework to automate the testing of the front end system.
  • Performed System Testing for the Provider Directory application - Automated the process of data testing by writing Excel Macros in VB.
  • Customized automation framework using data driven framework and functional testing by writing VB scripts in Keyword Driven Framework of QTP.
  • Automated and standardized data entry, data processing, and reporting processes with VBA, Access, and Excel.
  • Used VB Scripting in QTP, Generate test result using QTP and analyzed actual result and expected result.
  • Worked on creating the Check Points at VB Script level to verify the object properties in QTP.
  • Used Object Repository and Object Repository Manager to handle the known VB exceptions in the application.
  • Involved in creation and maintenance of reusable functional libraries on VB Script using HP QTP.
  • Developed Descriptive Programming in QTP to handle objects developed, utilized predefined VB Script functions.
  • Utilized SQL for database management & querying and VB scripting for automation of test cases.
  • Customized the automated regression suite by creating reusable function in Functional Library using VB Script.
  • Developed UFT/QTP scripts (for Purchase module) using VB-script in QTP/UFT using BPT framework.
  • Developed and executing automation regression test suite using QTP, VB Scripting and Quality Center.
  • Designed functional VBA macro to analyze documented data, drastically cut process time down.
  • Used VB Script Timer's to calculate time during every test step execution.
  • Developed VB script function libraries and Descriptive programming by using Quick Test Professional.
  • Experience in developing data driven tests and writing QTP/UFT functions using VB Script.
  • Customized the QTP scripts using VB Scripting language based on the Business rules.
  • Created and maintained test cases in VB Script using HP Quick Test Professional.

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40. Design Documents

low Demand
Here's how Design Documents is used in Quality Analyst jobs:
  • Developed automation test plans, high-level test cases based on business requirement specifications and design documents for smoke test coverage.
  • Collaborated to develop Software Requirement documents, software design documents, documenting the functional specifications.
  • Reviewed the Use Case Requirement, Functional Design Documents and Technical Specification documents.
  • Created and executed comprehensive test cases using Functional and Technical design documents.
  • Analyzed and reviewed the software requirements, functional specifications and design documents.
  • Reviewed the Business Requirement Documents, Detailed Design Documents and Requirement Matrix.
  • Develop high and low level design documents based on specification document.
  • Involve in gap analysis between functional requirements and design documents.
  • Developed test data by reviewing requirements and Test Design documents.
  • Evaluated Business and Systems Requirement documents and Design documents.
  • Gathered and verified requirements for design documents.
  • Participated in Design Documents Meetings.
  • Worked with design team to analyze the Requirements (BRD, SRS), creating Design documents and Technical Definition Documentation.
  • Participated in final inspections before delivery (High-level design documents, low-level design documents, Test Cases, etc.)
  • Performed gap analysis using current state and future state design documents to ensure that the system initiatives are met.
  • Prepared detailed test procedures, test scenarios, test scripts and schedules based on Functional requirements and design documents.
  • Created comprehensive test plan, methodologies, test process, and test procedures from requirements document and design documents.
  • Analyzed the Business and system Requirements, scope, assumptions, dependencies, Use cases and design documents.
  • Analyzed the Functional Business requirements and Design documents, and Developed Test plans for different Testing stages.
  • Document deliverable artifacts such as design documents, use cases, usage profiles, and security models.

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41. Data Integrity

low Demand
Here's how Data Integrity is used in Quality Analyst jobs:
  • Maintain data integrity and accuracy of such level as to allow participation with nationally mandated programs contributing to hospital accreditation.
  • Develop and facilitate appropriate education and training to employees regarding policy development, data integrity, and accreditation standards.
  • Provide assistance in maintaining a central Quality Database and promoting data integrity for analysis of all quality data collected.
  • Initiated and participated in annual review process to ensure data integrity and revised existing documentation to reflect process changes.
  • Designed and Populated Asset Tracking database to insure client hardware related data integrity for the entire Implementation process.
  • Completed in-depth quality assurance using multiple systems to ensure data integrity on all data files produced.
  • Initiated development/population of databases and dissemination of organizational reports; including verification of data integrity.
  • Created test and reconciliation strategies to ensure data integrity for Joining System across different locations.
  • Perform application security audits, participate in application planning meetings and Ensure data integrity standards.
  • Verified data integrity and all customer provided information on loan applications including credit and employment.
  • Performed extensive Data Integrity testing by executing SQL Statements in Selenium using Java Programming.
  • Designed scenarios to test the application functionality and ensure the data integrity.
  • Identified and resolved production and data integrity problems and proposed solutions.
  • Developed daily reporting and data integrity for company turn times.
  • Performed extensive Data Integrity testing by executing SQL Statements.
  • Performed extensive data integrity research and root cause analysis.
  • Job included verification of data integrity using SQL.
  • Involved in writing Shell Scripts to load and extract information from files and tested the back-end for data integrity in UNIX.
  • Run evaluation tools and secure data integrity for businesses of Spanish, English, Italian, and German speaking countries.
  • Analyze data from multiple sources, including monitoring data integrity, error results, and voice of the customer.

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42. DB2

low Demand
Here's how DB2 is used in Quality Analyst jobs:
  • Experience using query tools for Oracle, DB2 and MS SQL Server to validate reports and troubleshoot data quality issues.
  • Worked on SQL server, Oracle and DB2 data bases using Squirrel, Toad, SQL developer.
  • Involved In loading the flat files into DB2 Database and involved in writing Complex SQL Queries.
  • Created SQL scripts to pull data from DB2 tables for validation of test results.
  • Web Applications Testing using Selenium and verifying the SQL scripts for Oracle 11g and DB2
  • Experience in DB2 to maintain the functionality of the database.
  • Worked on legacy Mainframe systems and relational database like DB2.
  • Performed Regression testing.ENVIRONMENT:DB2, MS Access, Windows 2000 Server, Oracle 9i, SQL*Plus, PL/SQL, TOAD
  • Executed SQL and PL/SQL queries on the DB2 Database.
  • Used SQL queries to interact with DB2.
  • Involved in Testing COBOL, VSAM, CICS and DB2 applications.k Testing with Batch programs are compiled and executed using JCL.
  • Worked in DB2, COBOL and CICS and supported mainframe testing in Automatic Fund Tranfer System (IBM product).
  • Involved in installation testing Wrote SQL queries to test the application for data integrity on Oracle and DB2 databases.
  • Extracted and transferred source data from SQL Server, DB2, Teradata and Oracle databases.
  • Participated in backend testing using queries in DB2.

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43. Clear Quest

low Demand
Here's how Clear Quest is used in Quality Analyst jobs:
  • Performed data scrubbing and modifications using Clear Quest and Remedy data change management tracking systems.
  • Submitted and managed software and system defects/enhancements to resolution in Clear Quest.
  • Created and executed test scripts for manual and automated testing and submitted reports for bug-reporting and bug-tracking using Clear Quest.
  • Conducted Regression Testing on various builds of the application and reported the defects to the developers using IBM Clear Quest.
  • Executed the test cases and raise a defect in Clear Quest where expected results don't match actual results.
  • Worked on Rational Clear Quest to log defects and track resolution till the closing of defect after retesting.
  • Used Rational Clear Quest to report all issues, system defects, functional anomalies and discrepancy in database.
  • Executed Test Cases and logged Defects in Rational Clear Quest and traced defects with requirements and test cases.
  • Used IBM Rational Clear Quest 7.1.2.6 and IBM Rational Jazz for efficient defect reporting and tracking bugs.
  • Maintained and kept track of stakeholders requests for enhancements and changes using Rational Clear Quest;.
  • Tracked software bugs Rational Clear Quest and communicated the same to developers to resolve technical issues.
  • Execute test cases, log defects and assign them to development for fixing in Clear Quest.
  • Developed Test Cases according to Test Plan using Rational Clear Quest and reported and tracked defect.
  • Analyzed test results and defect status/issues and categorized them based on severity in clear quest.
  • Utilized Clear Quest as a bug tracking system and JIRA as Project Management Tool.
  • Involved in dry run test cases and made modifications in Rational Clear Quest tool.
  • Used Rally, Clear Quest and some in home built project management tools.
  • Detected Defects, Communicated with the developers using Clear Quest for defects reporting.
  • Execute test cases manually and log and track defects in Rational Clear Quest.
  • Experienced in defect creation in Clear quest, creating test cases in RQM.

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44. Sanity

low Demand
Here's how Sanity is used in Quality Analyst jobs:
  • Performed functional, compatibility, regression testing, sanity testing and Data Validation Testing.
  • Developed scripts for regression testing standard functionality and to automate sanity testing run.
  • Performed Sanity and Regression testing to ensure that application meets the necessary requirements.
  • Performed functional, compatibility, regression, sanity Testing.
  • Contribute to the functional automation suite for project features for sanity, smoke, and regression runs using Ruby and Selenium.
  • Involved in performing various types of testing like Smoke, Sanity, Regression, Functional, Positive, and Negative testing.
  • Involved in Sanity testing, Interface testing, Data related testing using toad, data validation and Regression testing before deployments.
  • Performed Integration Testing, White Box, Black Box Testing, Sanity Testing, Product Testing (Functional Testing).
  • Involved in Sanity check, functional, database, regression, Configuration, Regression Testing, UI, volume testing.
  • Participated in various testing cycles such as functional testing, smoke testing, sanity checks, and Compatibility checks.
  • Performed Sanity testing, Functional testing, Regression testing, system testing, Integration Testing and Ad-Hoc Testing.
  • Performed Smoke, High Level Sanity and Regression testing's on all web and Intranet Applications.
  • Performed smoke, sanity, system, regression, and functional testing, end-to-end testing.
  • Conduct Functional, Integration, Regression, Smoke and Sanity Testing with released build.
  • Perform Regression, smoke and sanity testing in QA, Stage and Production environments.
  • Performed Smoke, Sanity, SIT, Security and User Acceptance Testing manually.
  • Prepared and executed automation scripts for Sanity, Regression and Link Checking tests.
  • Perform Smoke, Sanity, Functional, Non-Functional, Regression and UAT Testing.
  • Performed Smoke, Sanity, System, Integration, Unit and Regression Testing.
  • Performed System testing, Sanity testing, Smoke testing and UAT testing.

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45. Load Runner

low Demand
Here's how Load Runner is used in Quality Analyst jobs:
  • Analyzed various reports including transaction reports and virtual user reports generated in Load Runner.
  • Gathered windows system requirements for Load Runner and monitored tools installation.
  • Monitored load runner components for Various System bottlenecks like CPU utilization.
  • Developed Load Runner test scripts according to test specifications/requirements.
  • Created and executed Scenarios using Load Runner Controller.
  • Planned the load by analyzing Task distribution diagram, Transaction Profile and User profile and executed Performance Testing using Load Runner.
  • Created scenarios in Load Runner Controller based on the test profiles; fine-tuned the virtual user run-time and scenario scheduler settings.
  • Automated the test scripts for the Integration testing, Regression Testing and Performance Testing using QuickTest Pro and Load Runner.
  • Worked on Performance testing using Load runner for creating scripts and ramp up, ramp down features.
  • Load Runner Results helped admins to decrease the Transaction Response Time by fine tuning the Cache Server.
  • Involved in generating virtual user in Load Runner for performance, and load testing of the application.
  • Performed stress testing using Load Runner by generating virtual users, creating scenarios and rendezvous points.
  • Validated the data using SQL queries Environment: Load Runner, TOAD, SQL, Quality Center
  • Performed SIT, Load Testing and stress testing using Load Runner 8.0 on Oracle 11i Repository.
  • Created Load Testing scenarios and generated performance analysis reports for the application using HP Load Runner.
  • Installed various Load Runner components like Load Generator, Agent, Controller and Analysis components.
  • Involved in designing scripts for stress testing using Load Runner Virtual user generator module.
  • Designed test load scripts to perform end to end performance testing using Load Runner.
  • Used the Load Runner Online Monitors to monitor the possible bottlenecks in the application.
  • Developed Load runner scripts for agile environment with frequently changing requirements and features set.

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46. Hipaa

low Demand
Here's how Hipaa is used in Quality Analyst jobs:
  • Founded and lead a Patient Privacy Task Force to identify and reduce HIPAA risks and brainstorm ways of minimizing privacy issues.
  • Involved in testing HIPAA Database, which incorporates all the HIPAA (Health Insurance Portability and Accountability Act) transaction sets.
  • Worked on HIPAA Transactions and Code Sets Standards according to the test scenarios such as 837/835, 270/271, 276/277 transactions.
  • Involved in processing of requests for medical services and pharmacy services submitted via DDE or HIPAA 837 EDI and NCPDP submissions.
  • Validated the X12 file for SNIP level errors, ICD-10 codes, HIPAA mandatory data elements and external code lists.
  • Conduct annual Internal HIPAA and Medi-Cal Compliance Audits; audit to state regulations to ensure contract compliance of EPSDT funding.
  • Identified gaps between current policies and procedures and new HIPAA 5010 compliance and developed an action for the migration process.
  • Reviewed forms and reported to management and users about format, purpose and proper distribution to comply with HIPAA regulations.
  • Prepared test plan & test cases based on requirements given by Health Business group and matched them to HIPAA specifications.
  • Documented Medicaid and Medicare EDI HIPAA Transactions and Code Sets Standards such as 837/835, 270/271, 276/277 transactions.
  • Involved in creating documents and diagrams for Membership Enrollment according to the HIPAA 834 Compliance Standards for Membership Enrollment.
  • Tested the HIPAA EDI 837/834 transactions according to test scenarios and verify the data with FACETS on different modules.
  • Contributed in the Gap Analysis to find the existing gap between the HIPAA 4010 and HIPAA 5010 EDI transactions.
  • Worked on creating specifications for transitioning business from HIPAA 4010A to 5010 and from ICD-9 to ICD-10.
  • Analyzed HIPAA 4010 and 5010 standards for 837P EDI X12 transactions, related to providers for professionals.
  • Assist to meet HIPAA compliance, Claim Processing, Member Enrollment, ICD-10 conversion and more.
  • Tested ICD-9 codes for EDI files within HIPAA specific guidelines creating SQL queries for manual testing.
  • Involved in testing of HIPAA 835 for the payment of claims and transfer of remittance information.
  • Analyzed and worked with HIPAA specific EDI transactions for claims, membership enrollment, billing transactions.
  • Validated all GS, ISA segments in HIPAA 4010/5010 claims files against data in Facets database.

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47. Powerpoint

low Demand
Here's how Powerpoint is used in Quality Analyst jobs:
  • Delivered Quarterly PowerPoint Provider Survey to Participated in HSCSN committees Senior Management in Performance Outcome and Improvement Committee
  • Updated Store Return Management curriculum and developed training PowerPoint presentation and assessment.
  • Created presentations using PowerPoint for the transportation department to present monthly.
  • Used PowerPoint presentations to project new ideas that improved efficiency.
  • Analyzed the data and compiled into PowerPoint presentations for Management.
  • Created PowerPoint presentations and project updates for management review.
  • Created and presented PowerPoint presentations regarding company goals.
  • Created training PowerPoint presentations for new employees
  • Created some presentations utilizing PowerPoint.
  • Create pivots, Excel sheets, PowerPoint presentations and conduct meeting with claims examiners, upper management and our insurance clients.
  • Worked on MS advanced Excel functions MS Access and MS PowerPoint and SQL for analyzing, maintaining and reporting data.
  • Created use-case scenarios and software flow diagrams in MS Word and MS PowerPoint for better visualization of the application.
  • Created and updated PowerPoint presentations, graphs, and flowcharts that have been presented in various meetings and symposiums.
  • Developed and presented PowerPoint presentations for team meetings to ensure we were all grading on the same scale.
  • Created and updated weekly/monthly Excel and PowerPoint reports for client and operations team to display QA goal results.
  • Compiled all opportunities and generated reports for management using Excel and PowerPoint due by end of month.
  • Investigated various possible abuse types and presented Reports to Management using PowerPoint and Microsoft Excel Charts.
  • Established curriculum, created materials, and taught beginner and intermediate MS Excel and PowerPoint classes.
  • Project leader for rewriting the facility audit program policy, procedure, and PowerPoint training.
  • Produce automated templates in Excel and PowerPoint for additional reports and special projects as needed.

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48. Corrective Action

low Demand
Here's how Corrective Action is used in Quality Analyst jobs:
  • Trusted to deploy resolutions including return authorizations, company corrective actions, issuing credit for material with possible associated customer contingencies.
  • Reviewed complex contractual documentation issues to determine invoice validity and initiated and coordinated corrective actions with the appropriate areas when necessary.
  • Analyzed quality assurance data to identify trends and to develop and implement corrective action plans for review and approval of management.
  • Root Cause analysis and determination of preventative and corrective actions regarding customer complaints, audit findings and sub-tier suppliers.
  • Managed the corrective action process, with specific responsibility for responding to customer complaints and maintaining corrective action records.
  • Worked with management to initiate the investigation, implementation and verification of effectiveness for corrective actions in audit findings.
  • Implemented corrective action plan by developing process for managing quality through all departments and reported results to customer.
  • Coach agents on areas of development identified through the evaluation process and identify trends requiring corrective action.
  • Recognized patterns of coding and/or documentation deficiencies, education deficits and errors to facilitate corrective action plans.
  • Work closely with senior management to recommend corrective action where necessary and develops plant quality control manuals.
  • Identified and coordinating containment activities, investigating root cause and preventative / corrective actions and problem solving.
  • Performed quality investigations, root cause analysis, and developed corrective action plans for Pharmacy Practice Incidents.
  • Managed supplier corrective actions through Vendor database and significantly reduced Supplier-related non-conformance issues by 20%.
  • Analyzed warranty claims and returned part inspection data to determine warranty trends that required corrective action.
  • Analyzed and validated test results to ensure existing functionality and recommended corrective action where necessary.
  • Identify and communicate errors to the appropriate operational area while providing suggestions for corrective action.
  • Performed validation of embedded system software as well as root-cause analysis and provided corrective action.
  • Recommended and implemented corrective actions to increase efficiency and improve quality of service.
  • Reported audit findings and made recommendations to key stakeholders to implement corrective actions.
  • Submit non conforming reports to customers with recommended corrective actions for approval.

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49. Calibration Sessions

low Demand
Here's how Calibration Sessions is used in Quality Analyst jobs:
  • Facilitated biweekly quality monitoring calibration sessions.
  • Participate in internal calibration sessions to ensure Team Leaders have thorough understanding of client requirements and standards of excellence.
  • Facilitated monthly calibration sessions to ensure consistent evaluation processes across all departments with the call center management team.
  • Provided conference call calibration sessions to ensure consistency of quality measurements utilized across all Customer Care Service sites.
  • Facilitated calibration sessions with supervisors and managers to ensure customer service and monitoring standards are tightly calibrated.
  • Contributed to documenting and presenting training material to the department during group meetings and calibration sessions.
  • Facilitated calibration sessions with internal and external clients to determine performance measurements of the teams.
  • Coordinated and facilitated calibration sessions between quality and operations to ensure consistent scoring and policies.
  • Facilitate and participate in calibration sessions involving both quality agents and call center supervisors.
  • Facilitated calibration sessions to ensure consistency in the monitoring process across the site.
  • Facilitate quality calibration sessions with external vendors who have delegated customer service functions.
  • Schedule and conduct both internal and external calibration sessions per program requirements.
  • Coordinate and facilitate call calibration sessions for internal departments and staff.
  • Conducted regular calibration sessions with Supervisors from all Customer facing teams.
  • Facilitated calibration sessions to ensure scoring consistency among Quality Analysts.
  • Conducted calibration sessions with Quality Assurance staff to drive consistency.
  • Coordinate and facilitate calibration sessions with internal and external stakeholders.
  • Participate and/ or facilitate calibration sessions to ensure consistency.
  • Coordinated and facilitated call calibration sessions for the organization.
  • Promoted partnership with business unit by conducting calibration sessions.

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50. System Integration

low Demand
Here's how System Integration is used in Quality Analyst jobs:
  • Performed system integration cycles and regression cycles towards a successful implementation of new Life insurance product.
  • Participate in developer integration, system integration and acceptance testing of all e-commerce applications.
  • Tested most applications for Functionality Validations and System Integration Validations.
  • Involved in manual/automated testing for the system integration testing.
  • Created unit test cases, system integration test cases, system test plan, test scenarios as well as test cases.
  • Involved in performing system integration testing and end-to-end testing of the entire applications coordinating with Tech Leads and Business Users.
  • Involved in Unit, System Integration and User Acceptance Testing with test plan/scripts, simple/complex SQL's creation and execution.
  • Performed system testing, Ad-Hoc testing, Negative testing, System Integration Testing and User Acceptance Test (UAT).
  • Coordinate with QA Manager, development teams and product managers for defining functional, system integration and regression scenarios.
  • Performed tests like Functional, Smoke, System testing, SIT (System Integration testing), Regression testing.
  • Performed Functional, build verification, smoke testing, Negative, Positive, Regression and System Integration Testing.
  • Develop system integration test plans, test scenarios, test cases, test data and test scripts.
  • Performed different type of testing like Smoke, Functional, Unit, System Integration and regression Testing.
  • Performed Black box testing, System testing, System integration, Regression Testing, Unit Testing.
  • Performed Black box testing, Component Testing, System Integration Testing, Regression testing and UAT.
  • Involved in Parallel Testing to support System Integration testing, Regression Testing and User Acceptance Testing.
  • Worked on System Integration Testing of UlteraP8, WCC, GAC, KOFAX and Crystal Reports.
  • Involved in test execution and performs System Integration testing, Regression testing & QA testing.
  • Provided active input and tested system integration during long-term migration to web based system.
  • Analyzed the application and performed Black box, system integration and end-to-end manual testing.

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20 Most Common Skill for a Quality Analyst

Test Cases25.5%
Business Requirements9.5%
Test Procedures7.4%
Data Warehouse6.5%
Pl/Sql6.3%
Ensure Compliance5.6%
Customer Service4.8%
Selenium Webdriver4.3%

Typical Skill-Sets Required For A Quality Analyst

RankSkillPercentage of ResumesPercentage
1
1
Test Cases
Test Cases
19.9%
19.9%
2
2
Business Requirements
Business Requirements
7.4%
7.4%
3
3
Test Procedures
Test Procedures
5.8%
5.8%
4
4
Data Warehouse
Data Warehouse
5%
5%
5
5
Pl/Sql
Pl/Sql
4.9%
4.9%
6
6
Ensure Compliance
Ensure Compliance
4.4%
4.4%
7
7
Customer Service
Customer Service
3.7%
3.7%
8
8
Selenium Webdriver
Selenium Webdriver
3.4%
3.4%
9
9
QA
QA
3.2%
3.2%
10
10
Windows XP
Windows XP
2.9%
2.9%
11
11
Audit Procedures
Audit Procedures
2.4%
2.4%
12
12
SQL
SQL
2.2%
2.2%
13
13
UAT
UAT
1.9%
1.9%
14
14
User Acceptance
User Acceptance
1.8%
1.8%
15
15
Unix
Unix
1.6%
1.6%
16
16
Soap User Interface
Soap User Interface
1.6%
1.6%
17
17
XML
XML
1.6%
1.6%
18
18
Backend
Backend
1.5%
1.5%
19
19
Process Improvement
Process Improvement
1.4%
1.4%
20
20
GUI
GUI
1.3%
1.3%
21
21
Traceability Matrix
Traceability Matrix
1.2%
1.2%
22
22
Html
Html
1.2%
1.2%
23
23
QC
QC
1.1%
1.1%
24
24
Toad
Toad
1.1%
1.1%
25
25
EDI
EDI
1.1%
1.1%
26
26
Jira
Jira
1.1%
1.1%
27
27
HP Quality
HP Quality
1.1%
1.1%
28
28
Scrum
Scrum
0.9%
0.9%
29
29
Quality Standards
Quality Standards
0.9%
0.9%
30
30
Management System
Management System
0.8%
0.8%
31
31
ISO
ISO
0.7%
0.7%
32
32
Product Quality
Product Quality
0.7%
0.7%
33
33
ALM
ALM
0.7%
0.7%
34
34
Sdlc
Sdlc
0.7%
0.7%
35
35
Data Analysis
Data Analysis
0.6%
0.6%
36
36
Sharepoint
Sharepoint
0.6%
0.6%
37
37
ETL
ETL
0.6%
0.6%
38
38
Web Application
Web Application
0.6%
0.6%
39
39
VB
VB
0.6%
0.6%
40
40
Design Documents
Design Documents
0.6%
0.6%
41
41
Data Integrity
Data Integrity
0.6%
0.6%
42
42
DB2
DB2
0.5%
0.5%
43
43
Clear Quest
Clear Quest
0.5%
0.5%
44
44
Sanity
Sanity
0.5%
0.5%
45
45
Load Runner
Load Runner
0.5%
0.5%
46
46
Hipaa
Hipaa
0.5%
0.5%
47
47
Powerpoint
Powerpoint
0.5%
0.5%
48
48
Corrective Action
Corrective Action
0.5%
0.5%
49
49
Calibration Sessions
Calibration Sessions
0.5%
0.5%
50
50
System Integration
System Integration
0.4%
0.4%

31,817 Quality Analyst Jobs

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