Quality assurance agent jobs near me - 394 jobs

RECENT MARKETPLACE EXPERIENCE IS MANDATORY The project focuses on improving agent and broker operations within the Federally Facilitated Exchange (FFE). Key objectives include enhancing the Enhanced Direct Enrollment (EDE) process, ensuring compliance with federal regulations, and streamlining certification and performance monitoring. The initiative supports the development of data-driven strategies, policy enhancements, and technical solutions to strengthen the agent and broker experience across the Federal Exchange. The Marketplace Agent Broker Analyst serves as the go-to expert on agent and broker operations in the FFE. You'll be responsible for analyzing performance data, developing recommendations for operational improvement, and helping shape policies and tools that directly impact how agents and brokers support consumers. Duties/Responsibilities: 1. Act as the primary subject matter expert on FFE agent and broker operations, including EDE processes, certification requirements, and compliance with federal laws, policies, and regulations. 1. Analyze agent and broker performance metrics, leading indicators, and KPIs, interpreting data to provide actionable insights for operational improvements. 1. Develop executive-level reports and position papers to communicate findings, recommendations, and strategic proposals to leadership and stakeholders. 1. Collaborate with technical teams to translate business requirements into actionable solutions, supporting the development and implementation of new technologies for the agent and broker pathway. 1. Conduct detailed analyses of agent and broker processes, identifying opportunities for optimization and creating operational models to enhance efficiency. 1. Monitor and interpret changes in FFE policies and regulations, providing guidance to ensure compliance and operational alignment. 1. Contribute to risk management by identifying potential challenges and proposing mitigation strategies to ensure successful project outcomes. Education: 1. Bachelor's degree in Business Administration, Health Policy, Data Science, or a related field. 1. Must be a US Citizen or a Green Card holder. 1. Medical Insurance Broker License is Mandatory Minimum Qualifications: 1. Licensed agent or broker with 7+ years proven experience in healthcare or insurance, with a focus on agent and broker operations or marketplace programs. 1. 5+ yrs experience participating in the FFE. 1. Excellent written and verbal communication skills, with the ability to produce executive-level reports and position papers. 1. Demonstrated ability to educate and train others on the agent broker pathway in the FFE, including certification process, compliance requirements, operational best practices, and applicable laws and regulations. 1. Strong analytical skills with proficiency in interpreting complex data sets and performance metrics. 1. Strong problem-solving abilities and a proactive, solution-oriented mindset. 1. Ability to collaborate effectively with cross-functional teams, including technical and business stakeholders. 1. Detail-oriented with experience maintaining comprehensive documentation. Preferred Qualifications: 1. Master's degree in Health Policy, Business Administration, or a related field. 1. Direct experience working with the FFM or state-based marketplaces. 1. Knowledge of process improvement methodologies (e.g., Lean, Six Sigma). 1. Certification in Business Analysis (e.g., CBAP, PMI-PBA) or related fields. 1. Familiarity with technology development processes and collaborating with technical teams to implement solutions. Clearance: Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information. Job Location : We'd like to show you notifications for the latest news and updates. #J-18808-Ljbffr

Job DescriptionThe Lead Auditor will play a critical role in ensuring the adequate implementation of the Structural Integrity Associates quality assurance program. The individual in this position will be expected to provide quality engineering support, perform surveillances, and lead and support internal and supplier quality assurance audits. As such, the individual should be able to qualify as a lead auditor under the Structural Integrity Associates quality assurance program within the first six months of hiring on with the company. The position will also involve the performance of contract review and approval, review to support project closeout, and support of the corrective action program. Primary Responsibilities: Plan and conduct comprehensive NQA-1 audits of nuclear processes to verify compliance with regulations, standards, and implementing procedures Perform surveillances to monitor compliance with quality assurance standards Follow-up on audit findings to ensure effective implementation of corrective actions Liaise with organizational stakeholders to manage the corrective action process Contribute to the development and improvement of quality program and procedures Maintain certification as Lead Auditor in accordance with NQA-1 Review project packages against requirements in support of contract review and project closeout Review calibration records to support project activities Update approved suppliers list, performing annual and triennial updates, as applicable, to maintain associated supplier information Knowledge, Skills, and Abilities: Extensive experience with 10 CFR 50, Appendix B and NQA-1 Experience with the implementation of 10 CFR Part 21 is desired Knowledge of commercial grade dedication Familiarity with quality assurance program development, maintenance, and implementation is desired Experience in an operating quality assurance organization is highly desired Skilled in leading NIAC or NUPIC audits is highly desired Experience with customer audits is desired Knowledge in the performance of quality control inspections is desired Problem solving, critical thinking, self-starter, with effective written and verbal communication Minimum Qualifications: Bachelor's degree and five years of nuclear experience, or Associate's degree and seven years of nuclear experience. At least five years of experience in leading nuclear quality assurance audits is desired. Work Environment: The position can be performed remotely, with at least 25% travel to perform audits and support customer audits as needed If remote, the individual must be able to follow the remote work policies Pay Range: The expected salary range for this role in North Carolina is $117,000 - $125,000 annually. Exact pay will be commensurate with experience. Export Control Notice: Certain positions at SIA may require access to information and technology which is subject to Export Administration Regulations 15 CFR 730-774, including those of the US Department of Energy (DOE) in 10 CFR 810 and Nuclear Regulatory Commission (NRC) 10 CFR Part 110. Hiring decisions for such positions must comply with these regulations and may result in SIA limiting its consideration of foreign nationals who are citizens of countries that are not on the DOE's Generally Authorized Destinations List: *************************************************************************************************** About Us: SIA is an engineering consulting firm serving various industries including Nuclear Power, Energy Services, Pipeline Integrity, and Critical Infrastructure. Join a team of internationally recognized experts in a culture based on knowledge, excellence, and respect for one another. Our employees are members of a distinct community of internationally respected professionals committed to quality, engineering innovation and a shared goal of building a safer world. Why Work at SIA? SIA offers a competitive salary and performance-based bonus program. Our retirement benefits include a Traditional 401k, Roth 401k, and an employer match. To help employees maintain a work-life balance, SIA also offers various paid time off including vacation, floating holidays, sick time, and parental leave. Our employees also enjoy a comprehensive benefits program that includes the following: Medical, dental, and vision insurance Life Insurance and AD&D Short-term and long-term disability Health Savings Account with employer contribution Flexible Spending Account for health care and dependent care ID theft protection and credit monitoring Structural Integrity Associates, Inc. is an equal opportunity employer. ***************** SIA does not welcome third-party recruiters, employment agencies, headhunters, etc. Please do not reach out to SIA employees requesting a call, sit down, meeting, or email response. Powered by JazzHR JWgUGhjLFt

DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial enterprises around the globe. Recognized as a Top Workplace, DMI is committed to delivering secure, efficient, and cost-effective solutions that drive measurable results. Learn more at ************* About the Opportunity DMI, LLC is seeking a Tier I Agent to join our team. Duties and Responsibilities: Provide Tier I technical software, hardware, and network problem resolution for clients by performing problem diagnosis and guiding users through step-by-step solutions, or may provide expertise to solve first-tier technical support issues for end-users of the organization's products and services Use automated information systems to analyze routine situations Review incoming requests, both computer-generated and verbal - sort, code, and prioritize tickets for proper action Resolve problems or contact more senior technical support as necessary Support users by fulfilling individual requests for information and/or training on various systems available Conduct technical research for sources of information required in support of the request for information related to ongoing programs Interact, coordinate, and/or escalate to other team members to ensure the core issue is addressed Qualifications Education and Years of Experience: Security+ certification required for this role (ideal candidate will have an active Security+ certificiation or be able to obtain one within 90 days of their start date Min Citizenship Status Required: Must be a U.S. Citizen. Public Trust Clearance will need to be obtained prior to start. Hours: 9am-5pm, Monday-Friday Location: Role sits onsite in Washington, DC LI-EK1 Working at DMI DMI is a diverse, prosperous, and rewarding place to work. Being part of the DMI family means we care about your well-being. As such, we offer a variety of perks and benefits that help meet various interests and needs, while still having the opportunity to work directly with a number of our award-winning, Fortune 1000 clients. The following categories make up your DMI well-being: Convenience/Concierge - Virtual visits through health insurance, pet insurance, commuter benefits, discount tickets for movies, travel, and many other items to provide convenience. Development - Annual performance management, continuing education, tuition assistance, internal job opportunities along with career enrichment and advancement to help each employee with their professional and personal development. Financial - Generous 401k matches both pre-tax and post-tax (ROTH) contributions along with financial wellness education, EAP, Life Insurance, and Disability to help provide financial stability for each DMI employee. Recognition - Great achievements do not go unnoticed by DMI through the Annual Awards ceremony, service anniversaries, peer-to-peer acknowledgment, and employee referral bonuses. Wellness - Healthcare benefits, Wellness programs, Flu Shots, Biometric screenings, and several other wellness options. Employees are valued for their talents and contributions. We all take pride in helping our customers achieve their goals, which in turn contributes to the overall success of the company. ***************** No Agencies Please ***************** Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.

360 IT Professionals is a Software Development Company based in Fremont, California that offers complete technology services in Mobile development, Web development, Cloud computing and IT staffing. Merging Information Technology skills in all its services and operations, the company caters to its globally positioned clients by providing dynamic feasible IT solutions. 360 IT Professionals work along with its clients to deliver high-performance results, based exclusively on the one of a kind requirement. Our services are vast and we produce software and web products. We specialize in Mobile development, i.e. iPhone and Android apps. We use Objective C and Swift programming languages to create native applications for iPhone, whereas we use Android Code to develop native applications for Android devices. To create applications that work on cross-platforms, we use a number of frameworks such as Titanium, PhoneGap and JQuery mobile. Furthermore, we build web products and offer services such as web designing, layouts, responsive designing, graphic designing, web application development using frameworks based on model view controller architecture and content management system. Our services also extend to the domain of Cloud Computing, where we provide Salesforce CRM to effectively manage one's business and ease out all the operations by giving an easy platform. Apart from this, we also provide IT Staffing services that can help your organization to a great extent as you can hire highly skilled personnel's through us. We make sure that we deliver performance driven products that are optimally developed as per your organization's needs. Take a shot at us for your IT requirements and experience a radical change. Job Description As a QA Test Engineer your job responsibilities are: Review requirements and writing, updating test cases, troubleshooting defects and analyzing test results. Execute test cases, logging defects, triaging defects and testing multiple mobile devices. Reporting status to Test lead and Test Mgr. Act as sub-lead for specific functional areas of a project or multiple concurrent projects. Participate in test planning and in testing activities on multiple devices for multiple projects. Testing - review requirements, analyzing requirements, determining testing needs, writing and reviewing test cases, running test cases, troubleshooting, logging and regressing defects and analyzing test results; point of escalation for team members and will work closely with project stakeholders. Qualifications Bachelors degree in Electronic Engineering, Computer Science, or related field. Defect logging. Manipulate hand-held device for 8 plus hours. Quality assurance. Requirements review. Software development life cycle SDLC. Test case development. Test execution. Testing and test engineering. Testing best practices for web-based applications. Basic understanding of set top boxes and video entertainment technology. Ability to create test cases that are out of the box. Understanding of white box and black box test methodologies. Good knowledge of satellite TV technology (RF, MPEG video compression, etc). Good knowledge of networks, physical and wireless. Ability to script for Linux and Microsoft OS. Mode of Interview : Telephonic/Skype Additional Information Thanks & Regards Shilpa Sood, Contact 510-254-3300 Ext- 183 Talent & Client Acquisition Specialist

X-energy LLC conducts a thorough recruiting process and will never issue offers without interview to discuss qualifications and responsibilities. All applications will be submitted via our company career page, ************************* . We will never ask you to provide payment information as part of the recruiting process. If anyone claiming to represent X-energy directs you in a manner otherwise, please contact us at *************************** . Job Description X-energy LLC is hiring a Quality Assurance Auditor to join its QA team. This role is responsible for performing Quality Assurance audits in support of X-energy's reactor development project. They will ensure the flow down of relevant requirements (Canadian Standards Association (CSA) N286-12, CSA N286.7, CSA N299, ASME NQA-1, 10 Code of Federal Regulations (CFR) 50 Appendix B, 10CFR21 etc.) to suppliers by interfacing with engineering/design, procurement, and suppliers. This role will also ensure suppliers' compliance to applicable customer, NRC, DOE and CNSC requirements for all project activities through surveillances, commercial grade surveys, and audits. This includes responsibility for relevant administrative and technical quality decisions. They will apply detailed knowledge, understanding and experience in the functional discipline and its practical application, industry codes, guidelines, and regulations. This position will also actively support safety culture and Quality Assurance activities associated with X-energy's reactor development related to supply chain activities, graphite, and fuel qualification programs. Job Tasks/Responsibilities Ensure X-energy suppliers comply with the purchase order requirements. Assist with supplier evaluations, qualifications, and periodic reviews of their performance. Work with Procurement to add suppliers to the approved supplier list. Guide the auditors and technical specialists during the audits. Plan, organize, and lead audits; prepare the audit reports per planned schedule. Report, register, follow-up, and track suppliers' findings, deficiencies, and observations. Troubleshoot quality problems and contribute recommendations/solutions. Monitor and measure supplier performance and make recommendations based on analytics. Maintain NQA-1 lead auditor status. Work with Engineering and Procurement to facilitate supply chain quality assurance process methodologies. Assist Engineering in the development of commercial grade dedication packages. Assist with conducting internal quality inspections. Facilitate and provide on-the-job training to other auditors and technical specialists. Assist with implementation of QA Program. Support evolution/improvement of the reactor QA Program over the life of the program. Play an active role to ensure safety and quality culture is promoted and continually improved. Maintain professional demeanor and behavior at all times in all forms of communication. Lead the execution of the core tasks and responsibilities, listed in the Job Profile Task/Responsibilities section of this document, without close supervision and some latitude for independent judgment. Provide feedback and guidance to more junior team members with the execution of the core tasks and responsibilities listed in the Job Profile Task/Responsibilities section of this document. Shares knowledge related to industry best practices and standards with others across the team. Perform other duties as assigned by manager. Minimum Qualifications Bachelor's degree in quality/mechanical/industrial engineering or related field from an accredited college or university. Typically, ten years of experience in a relevant quality assurance role required. Certified nuclear Lead Auditor credentials, with objective evidence leading and supporting nuclear specific audits. Knowledge in Commercial Grade Dedication (CGD). Knowledge and experience applying quality assurance and nuclear manufacturing programs requirements and regulations. Examples of quality assurance requirements include 10 CFR Part 50 Appendix B, 10 CFR Part 21, ASME NQA-1, CSA 299, CSA N286-12, CSA 286.7, and ISO 9001. Knowledge and understanding across a broad range of nuclear and manufacturing quality issues. Location: 530 Gaither Road, Rockville MD Work Site Expectations: Remote Hours: 8:00am-5:00pm ET, Mon-Fri Travel Expectations: Up to 30% as needed Compensation As required by Maryland and other applicable state law, X Energy, LLC (X-energy) lists the expected compensation range for a publicly advertised job opportunity based upon the job requirements (e.g. education/training, experience, skill sets, etc.). Individual candidates who meet the job requirements for the posted position will be offered a salary within this range based on their respective levels of education/training, experience, and other qualifications unique to them. Salary ranges may vary based on the specific office location and region referenced in the posting to take into consideration differences in cost of living and may not be reflective of all regions. Please note that compensation ranges listed for US job postings reflect base salary only and do not include benefits or other incentives. A reasonable estimate for this position at the level of experience required is: $104,025 - $173,375 Position Job Classification Full time - Exempt Benefits X Energy, LLC offers a robust benefits package that includes a 401K plan with an employer match, Medical/Dental /Vision Insurance, Life and Disability Insurance, Paid Time Off, and a Tuition Reimbursement/Professional Development policy that supports the continuing education of our employees. An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. X Energy, LLC participates in E-Verify. Please visit the links below for more information about E-Verify and the protection of your Right to Work. Right To Work Link: If you have the right to work, don't let anyone take it away (e-verify.gov) E-Verify Participation Link: E-Verify Participation Poster English and Spanish

FlossTech is looking for a Flutterflow/dart developer. This position is an App Developer that specializes in using Flutter/Dart/and Flutterflow. Responsibilities Create custom functions, actions, and widgets using dart. Work closely with development and design teams. participate in company communications Requirments Flutterflow experience (Preferred) Development Skills (coding) Experience with no code platforms (Zapier, Integromat, Adalo, Wix, Flutterflow) Customer Service Experience (Preferred)

Logical Paradigm is a professional staffing and solutions firm providing flexible and permanent staffing solutions in the skill areas of; Information Technology, Government, Insurance and Financial Services, Healthcare, Pharmaceutical and Clinical Research. Within our staffing offering, we provide temporary, temporary-to-hire, direct placement services for individual as well as full team placements. Job Description We are looking for a QA Analyst to assess software quality through manual testing. You will be responsible for locating and reporting bugs and glitches. In this role, you should have an eye for detail in addition to excellent communication skills. If you are recent STEM graduate with strong analytical mindset and are passionate about quality, we'd like to meet you. Job Responsibilities include: Follow established QA processes for manual testing and automation testing Develop expertise in applications/modules assigned for testing Work with Agile Team Members to create Test Plans for assigned projects Work with Agile Team Members to successfully complete Sprints and produce on-time releases Determining time estimates and testing priorities Documenting and reporting issues Tracking issue resolution Additional Information BENEFITS: - Competitive Salary Package with Benefits and periodic reviews (usually every 3 months) and increments. - Health and Dental Insurance - Skills Enhancement Data Analytics Training Program is provided for selected candidates. For more information, please contact ************

GovCIO is seeking a detail-oriented and experienced **Senior QA** **ServiceNow Administrator** to manage and optimize our ServiceNow platform while ensuring high-quality system performance through structured Quality Assurance (QA) practices. This role will be responsible for the configuration, maintenance, and improvement of the ServiceNow platform as well as the development and execution of QA strategies to validate system updates, workflows, and integrations. This position will be located in Washington, DC and is a hybrid remote position. **Responsibilities** **ServiceNow Administration:** + Administer, configure, and maintain the ServiceNow platform, including core modules (e.g., Incident, Problem, Change, Asset, CMDB, Request, and Knowledge). + Develop and implement custom applications and workflows using ServiceNow Studio and Flow Designer. + Manage user roles, access controls, and permissions to ensure appropriate data security. + Collaborate with stakeholders to gather requirements and deliver solutions aligned with business objectives. + Monitor platform health, performance, and compliance with ITIL best practices. + Conduct regular platform audits and implement updates, patches, and upgrades. + Integrate ServiceNow with third-party tools and APIs as needed. **Quality Assurance (QA):** + Develop and maintain test cases, scripts, and scenarios for validating ServiceNow functionality. + Perform regression testing for new releases, enhancements, and patches. + Conduct functional and end-to-end testing of workflows, forms, business rules, and integrations. + Identify and document bugs or issues and coordinate with developers for resolution. + Ensure changes follow the established change control processes and meet QA standards. + Participate in user acceptance testing (UAT) with stakeholders and end-users. + Maintain QA documentation, including test plans, execution results, and defect logs. **Qualifications** Bachelor's with 8+ years (or commensurate experience) **Required Skills and Experience** + 6+ years of experience in ServiceNow administration. + Experience with ServiceNow development, scripting (JavaScript, Glide), and flow designer. + Understanding of ITIL practices and frameworks; ITIL Foundation certification preferred. + Experience with QA processes, methodologies, and tools (e.g., test case management, defect tracking). + Strong analytical and problem-solving skills. + Excellent communication and documentation skills. **Clearance Required** : US citizenship is required to acquire a Top Secret Clearance. **Preferred Skills and Experience** + ServiceNow certifications (e.g., CSA, CAD) are a plus. + Experience with Agile/Scrum environments. + Familiarity with automated testing tools for ServiceNow (e.g., ATF). + Knowledge of database structures and reporting (e.g., Performance Analytics). + Background in technical writing or process documentation. **Company Overview** GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens. But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer? **What You Can Expect** **Interview & Hiring Process** If you are selected to move forward through the process, here's what you can expect: + During the Interview Process + Virtual video interview conducted via video with the hiring manager and/or team + Camera must be on + A valid photo ID must be presented during each interview + During the Hiring Process + Enhanced Biometrics ID verification screening + Background check, to include: + Criminal history (past 7 years) + Verification of your highest level of education + Verification of your employment history (past 7 years), based on information provided in your application **Employee Perks** At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including: + Employee Assistance Program (EAP) + Corporate Discounts + Learning & Development platform, to include certification preparation content + Training, Education and Certification Assistance* + Referral Bonus Program + Internal Mobility Program + Pet Insurance + Flexible Work Environment *Available to full-time employees Our employees' unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of our company. Join us and be a part of a culture that invests in its people and prioritizes continuous enhancement of the employee experience. **We are an Equal Opportunity Employer.** All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets. **Posted Pay Range** The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an "at-will position" and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors. **Posted Salary Range** USD $125,000.00 - USD $135,000.00 /Yr. Submit a referral to this job (*************************************************************************************************************************************** **Location** _US-DC-_ **ID** _2025-6172_ **Category** _Information Technology_ **Position Type** _Full-Time_

Remote, Colombia, Full Time, Individual Contributor, +3 years of experience Who We Are At Yuno, we are building the payment infrastructure that enables all companies to participate in the global market. Founded by a team of seasoned experts in the payments and IT industries, Yuno provides a high-performance payment orchestrator. Our technology offers companies access to leading payment capabilities, allowing them to engage customers confidently and maintain global business operations with seamless payment integrations worldwide. Shape your future with Yuno! We are Orchestrating the best high-performing team!If you are a QA Automation ambitious and passionate about innovation, joining Yuno will allow you to transform your passion into real high-impact solutions, contributing to our global expansion. As a QA Automation you will be part of the team of Core Payments Your challenge at Yuno * Test software products for overall stability and reliability. * Create and manage test cases for regression; create automation and performance testing. * Estimate, prioritize, plan, setup test environment, and conduct testing activities. * Identify, record, document thoroughly and track bugs using JIRA. * Perform thorough regression testing. * Analyze test results and prepare test summary reports. * Provide usability feedback on UX/UI. * Design, develop, and execute automated tests using industry-standard testing frameworks and tools. * Create, maintain, and enhance automated test suites to cover various aspects of payment processing, including payment gateways, transaction flows, and payment security. * Identify test scenarios and use cases for automation, considering various payment methods and scenarios. Skills you need Minimum Qualifications * Bachelor's degree in Computer Science, Software Engineering, or a related field. * Proven experience as a QA Automation Engineer or similar role in the payments industry. * Adaptability to a constantly changing roadmap. * Demonstrated knowledge in: Automation backend: Python, Cucumber/Behave, Automation web/mobile, Typescript, Webdriver.io, Appium, Page Object Model * Detail-oriented with a strategic mindset and the ability to think critically and creatively to solve complex problems and drive business growth. * AI Knowledge. * Fluency English. Preferred Qualifications * POO, design patterns, docker, k6/jmeter, CI/CD tools and y monitoring tools such as DataDog. * Ability to communicate complicated technical problems to both technical and business audiences. * Willingness to learn new technologies and frameworks. What we offer at Yuno * Competitive Compensation * Remote work - You can work from everywhere! * Home Office Bonus - We offer a one time allowance to help you create your ideal home office. * Work equipment * Stock options * Health Plan wherever you are * Flexible Days off * Language, Professional and Personal growth courses We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Are you passionate about making a difference in people's lives? Do you enjoy working in a service-oriented industry? If so, this opportunity may be the right fit for you! This position is responsible for proactive Clinical Quality Auditor to support the ongoing monitoring and evaluation of call quality, ensuring compliance with industry regulations, and enhancing the overall customer experience. In addition to auditing calls and processes, this role will also be responsible for processing clinical escalations and assisting with resolving any related issues. This role… Audit Strategy & Implementation: Implements audit strategies to assess the quality of calls, compliance with healthcare regulations, and overall adherence to quality standards. Conduct audits on calls, clinical charts, processes, procedures, and systems to ensure adherence to industry standards. Escalations: Process and respond to unresolved escalations (issues that arise in calls that are unable to be resolved in the moment), working closely with relevant teams to address issues and provide timely resolutions. Clinical Escalations: Complete reviews of clinical escalations resulting from outlier biometrics for process and quality recommendations. Audit Reporting & Communication: Communicates audit findings, analysis, and recommendations to senior management and key stakeholders. Highlight trends, actionable insights, and areas requiring improvement. Corrective Action Planning: Collaborates with internal teams to identify action plans and implement corrective actions based on audit findings. Tracks and monitors the progress of these action plans. Team Development & Coaching: Provides coaching and development to team members on job skills, delivery skills, and quality improvement. Offers targeted support for individuals needing additional coaching on soft skills or specific job tasks to enhance team performance. Compliance Monitoring: Ensures ongoing compliance with quality standards, industry regulations, and internal policies by extracting and evaluating calls. Monitors and assists in meeting compliance and productivity goals. Trend Analysis & Reporting: Analyze call data to identify trends, gaps, and areas for improvement. Prepare reports to share with senior management for decision-making purposes. Communication with Stakeholders: Build and maintain strong relationships with internal and external stakeholders, including healthcare providers, patients, and regulatory agencies. Ensure clear communication of audit results and next steps to involved parties. Handles routine inquiries and relay information between departments and stakeholders. Maintains security and access to sensitive materials. Assists with maintaining productivity and quality goals. Monitors and assists with QA chat channels to provide real-time support. Performs other duties as assigned by management. We are interested in speaking to individuals with the following… Bachelor's Degree in health related field required. Five (5) plus years of clinical experience. Current and unobstructed RN licensure (Preferred) Or equivalent combination of education and/or experience. Strong attention to detail and organizational skills. Collaborative and team-oriented approach. Ability to handle sensitive and confidential information. Problem-solving mindset and proactive in addressing challenges. Adaptable and flexible in responding to changing business needs. Strong knowledge of industry regulations, compliance standards, and audit processes. Excellent analytical skills with the ability to identify trends and provide actionable insights. Strong communication skills, both written and verbal, with the ability to report findings and collaborate with various departments. Experience in coaching and training team members to improve performance and achieve quality goals. Ability to work independently, prioritize tasks, and manage multiple projects simultaneously. Familiarity with clinical processes and the handling of clinical escalations is a plus. Proficiency in quality assurance software, data analysis tools, and Microsoft Office Suite (Excel, Word, PowerPoint). Salary: $60,800.00 - 82,100.00 / annually Modivcare's positions are posted and open for applications for a minimum of 5 days. Positions may be posted for a maximum of 45 days dependent on the type of role, the number of roles, and the number of applications received. We encourage our prospective candidates to submit their application(s) expediently so as not to miss out on our opportunities. We frequently post new opportunities and encourage prospective candidates to check back often for new postings. We value our team members and realize the importance of benefits for you and your family. Modivcare offers a comprehensive benefits package to include the following: Medical, Dental, and Vision insurance Employer Paid Basic Life Insurance and AD&D Voluntary Life Insurance (Employee/Spouse/Child) Health Care and Dependent Care Flexible Spending Accounts Pre-Tax and Post --Tax Commuter and Parking Benefits 401(k) Retirement Savings Plan with Company Match Paid Time Off Paid Parental Leave Short-Term and Long-Term Disability Tuition Reimbursement Employee Discounts (retail, hotel, food, restaurants, car rental and much more!) Modivcare is an Equal Opportunity Employer. EEO is The Law - click here for more information Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled We consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, handicap or disability, or status as a Vietnam-era or special disabled veteran in accordance with federal law. If you need assistance, please reach out to us at ***************************

About Us: We are an innovative organization committed to providing exceptional service and creative solutions. Our focus is on creating a collaborative atmosphere that aims for excellence, ensuring we deliver outstanding results for our clients while fostering a positive workplace culture. Responsibilities: Engage with potential and existing customers through outbound calls to effectively present our products and services. Provide outstanding customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction. Utilize effective sales techniques to consistently meet or exceed monthly sales targets. Keep precise records of customer interactions and sales activities within our CRM system. Work with team members to develop and implement strategies that enhance sales performance and customer engagement. Stay updated on industry trends and product knowledge to effectively communicate benefits to customers. Requirements: Proven experience in telesales, customer service, or a similar role. Strong communication and interpersonal skills, with the ability to quickly build rapport. Goal-oriented approach with a demonstrated history of achieving or surpassing sales goals. Familiarity with CRM software and sales tools is beneficial. Ability to work independently and collaboratively in a fast-paced environment. Willingness to adapt to changing priorities and customer needs. Possession of a life and health insurance license, or the capability to obtain one. Benefits: Join a collaborative and supportive team. Flexible work arrangements with the option for full remote work. Attractive commission structure along with performance-based incentives. Access to professional development and training opportunities. Health and wellness benefits to support employee well-being.

Coates Field Service, Inc. is seeking an experienced Right of Way Permitting Agent for an electric transmission/distribution project. Computer literacy and technical skills are necessary for this fast-paced position. This position has the possibility of remote work arrangements. **Per Diem Available** Overview of Duties: Coordinates with Right of Way, Engineering, and other departments to first establish where the line route is located Determine the non-environmental permits (road/railroad/highway/MBTA) that will be required Ensure all required permits are obtained prior to any construction activities Organizes consultations with local officials, inspectors, and assessors to verify required permits, licenses, and/or agreements, and organizes and delivers all the required documents for obtaining permits Explains project to permitting agencies and answers their questions Documents all contact with permitting agencies (mail, telephone, e-mail, personal visits) Assimilates contact information and project activities, enters details into project database Secures permission from permitting agencies for various types of surveys and studies on and across public or private lands Records legal documents in appropriate county offices, if applicable Provides liaison between permitting agency and other contractors such as construction crews, inspectors, surveyors, archaeologists, etc. Maintains assigned parcel files from beginning to end of project Specialized knowledge/education required: In-depth knowledge of legal terminology that applies to land acquisition and permitting Capable of completing legal documents and forms such as permits and agreements Knowledge of the sequence of processes required to complete permitting Ability to plot metes and bounds descriptions of property and read a variety of maps, electronic and paper Ability to read and analyze engineering drawings and right of way plans in order to properly explain the taking The ability to read, understand and communicate property valuation information to landowners, as contained in formal real estate appraisals prepared by professional state certified appraisers. The further ability to render independent land value judgments and determine when compensation beyond the value outlined in an appraisal is justified Proficient in programs necessary to maintain documentation and produce reports Understands technology of projects well enough to explain and discuss with property owners Skilled in variety of research methods, particularly internet, courthouse, and recorded documents Knowledge of how to determine valuations of crops, trees, pastures, etc. for damage settlement Completion of courses relating to current issues and processes, as sanctioned and/or offered by the International Right of Way Association Who We Are: Coates has a 75-year history providing comprehensive land acquisition and right of way services to municipalities, utilities, energy providers, and oil and gas companies nationwide. The first firm of its kind, we are widely recognized as a leader in the land and right of way acquisition industry. A national corporation, Coates has the depth of knowledge and the agility to respond to client needs in all 50 states. Coates is headquartered in Oklahoma City, Oklahoma, with regional offices located throughout the United States. It is our mission to provide professional, high-quality, cost-efficient land acquisition and right of way services our clients need, when and where they need us. Coates is committed to rewarding the loyalty of the national team of Coates' Employees. Coates hires the best candidates available for all positions, without regard to the individual's race, religion, or sexual preference, or orientation. Coates is an Equal Opportunity Employer (EOE). Coates offers a comprehensive and generous benefits package, including medical/dental, vision, STD/LTD, life insurance, paid time off, company-paid holidays, and more!

Key Responsibilities: Handling customer queries on Web Chat, E-mails and Social Media Educate current and potential customers with product and service information Maintain accurate customer records Identify and escalate priority issues to the Team Leader and Ops Team Actively participate in team meetings Key Performance Indicators: Handle all queries in a polite, professional manner Probe and troubleshoot customer queries, and provide a suitable and satisfactory solution Educate customers on services and processes Escalate any issues to the Team Leader Achieve agreed KPIs and Objectives Adhere strictly to shift schedules Adhere to laid down internal policies, procedures and processes Work collaboratively with the team Qualifications A Bachelors degree from any stream if a Fresher Minimum HSC with a minimum of 1 year of relevant experience Passionate about customer care Good typing skill Fluent in written and spoken English Able to work well under pressure and under minimum supervision A fast learner who is able to work with set targets Must be time flexible and able to work in a rotational shift system including Public holidays and weekends Additional Information IT Asset provided 5 Days working Health and vision Insurance Annual Bonus Night Shift Allowance Overtime Payment Referral Hire Bonus Team Outings Education allowance (Training courses, Udemy, Coursera, etc.) Job Location: Remote Package Details Flexible Schedule 401K / Retirement Plan Vision Insurance Dental Insurance

We Put the World on Vacation Travel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide. Position Summary: As a Confirmation's Agent your primary responsibility will be to assist management and other associates in confirming arrival dates of upcoming vacation reservations for guests who have purchased a marketing preview package, while maintaining a high-level of customer service and satisfaction. We are looking for an individual who will respond to our owners and potential owner needs in a timely, professional manner, reducing package cancellations and increasing show rate, tours and VPG by utilizing outstanding communication skills, innovative thinking and promoting Wyndham's COM philosophy. This position is essential to maintain our arrival, revenue, and tour volume. This position starts on Pay: Your compensation will be an hourly rate of $18.00 Hours: You will receive an 8-hour shift between: 9:00am - 8:00pm (Evening & Weekend availability needed) Responsibilities: Make outbound calls to guests who have secured travel dates for their marketing package and confirm their arrivals date to increase show rate and tour delivery to the sites. Must be able to maintain a high level of production pace while providing excellent customer service. Timely guest follow up ensuring customer service issues are resolved completely and promptly with detailed insight and creative alternatives to assist guests, promote travel, and reduce the Sales and Marketing cancellation rate and improve the guest experience. Provide support to the management team with revenue, tasks, accommodation changes and projects with comprehensive, confidential, and professional disclosure of incidents and escalations where required. Conduct trainings, calibration sessions, etc. Take inbound phone calls to support Inbound Reservations when call volume dictates. Qualifications: High School diploma or equivalent Must be able to work flexible shifts to include weekdays, evenings, and weekends to suit business needs. Must have the ability to be persuasive and informative with excellent problem solving and strong customer service skills. Exceptional listener with excellent communication skills, both verbal and written. Must have the ability to deescalate customer situations and sway decisions. Must possess a positive, outgoing, professional demeanor, be self-motivated, detailed oriented and able to work independently. Must demonstrate solid judgement and firm decisions, vast product knowledge, marketing systems knowledge in addition to excellent problem-solving skills. Demonstrate professionalism and excellent customer service skills with all customers, both internal and external, maintaining a positive brand image and company reputation. CRS and/or Liberation experience required. MS Office, Word, Excel experience required. 12-month minimum sales, customer service, reservations or equivalent experience required. *Only candidates from Orlando, FL area (within 50 miles) will be considered at this time. How You'll Be Rewarded: We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel + Leisure Co. benefits include: Note: Temporary and/or seasonal associates are ineligible for Paid Time Off. Medical Dental Vision Flexible spending accounts Life and accident coverage Disability Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information) Wish day paid time to volunteer at an approved organization of your choice 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information) Legal and identify theft plan Voluntary income protection benefits Wellness program (subject to provider availability) Employee Assistance Program Where Memories Start with You Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you. We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to *****************************, including the title and location of the position for which you are applying.

If you are searching for your next adventure in your professional life, we may have the perfect position for you as an Itinerary Agent on our team. Help make our client's dreams trips and destinations become a reality. You will learn about the inner workings of the industry and can even access exclusive perks to make plans for yourself. Your primary goal will be to deliver outstanding service to our clients. Responsibilities: Discuss itinerary options with clients and suggest destinations, transportation methods and lodging possibilities depending on the clients' interests Make reservations on behalf of clients for air travel, car rental, lodging, excursions, and activities while ensuring the clients' preferences are met Coordinate payment schedules for itinerary packages or other trip components with clients and process authorized payments Offer potential clients a comprehensive price quote for destination packages Organize and deliver itinerary materials in a cohesive manner for clients Requirements Two or more years of experience in customer service or the travel industry Strong ability to communicate in writing and speaking Excellent and quick decision-making skills Excellent time management skills Must be legally authorized to work in the United States High School Diploma or equivalent Benefits: Work from Home Flexible Schedule Daily Live Training One on One Support Travel Perks!

At Delos Insurance Solutions, we are seeking a dedicated and licensed insurance professional to join our team as a Customer Service Representative. The ideal candidate will hold a California Property & Casualty Insurance License and possess previous experience in customer service within the insurance industry. In this role, you will play a crucial part in our mission to redefine property insurance in wildfire-prone regions, offering unparalleled service to our valued customers. * In support of career development and team continuity, internal candidates must have a minimum of nine (9) months in their current role to be eligible for consideration. Key Responsibilities Deliver top-tier, unscripted white-glove service via phone, email, and chat. Proficiently navigate carrier websites, HubSpot CRM, SMS, and other omnichannel functions. Tactfully handle conflict resolutions and expertly de-escalate client situations. Establish and nurture positive client relationships, ensuring all inquiries, cancellations, and confirmations are adeptly managed. Document daily challenges and corrective actions in the call-center database. Use insights from call-center data to suggest continuous improvement strategies. Role Objectives Uphold Delos' unparalleled standard of client service and support. Drive continuous process enhancements using feedback and data. Cultivate a thorough knowledge of our insurance products to serve clients effectively. Qualifications Valid California Property & Casualty Insurance License. Stable High-Speed Internet connection suitable for VOIP. Quiet Work-from-Home setup. Genuine passion for customer service and effective interpersonal skills. Technical proficiency with platforms such as Slack, Gmail, G-Suite, Adobe Acrobat, Microsoft 365, HubSpot CRM, Zoom, and more. Physical capabilities: Regular keyboarding, sharp vision, and ability to communicate using a headset. Key Attributes A blend of professionalism and punctuality. Self-driven with a collaborative mindset. Adept problem-solving abilities. An optimistic, proactive demeanor coupled with a strong sense of responsibility. Compensation and Benefits Competitive salary plus equity stock options Flexibility to work from anywhere in the United States Unlimited PTO, including sick leave and company holidays Comprehensive medical, dental, vision, and life insurance (25% paid by employee, 75% covered by Delos including dependents) 401(k) retirement savings plan Professional development opportunities and tuition assistance If you are a licensed insurance professional with a passion for delivering exceptional customer service and a desire to be part of a groundbreaking startup revolutionizing property insurance, we invite you to apply. Join us in making a meaningful impact in wildfire-stressed regions of California.

Due to our tremendous growth, we are looking for commission-driven, seasoned Retention Agents to join our team! A typical day consists of making and answering inbound and outbound calls, maintaining account documentation, and a positive rapport with our client base. The position is focused on providing support for clients who are considering cancelling their service with National Debt Relief. The position requires exceptional professional, adaptability, active listening skills, and experience with de-escalating clients. Our team drives retention and service by exemplifying our core values to ensure they receive the best possible client experience with National Debt Relief. This position has an expected start date of 1/26/2026. This is a full-time remote role (40hrs/week). We are currently hiring for positions in AZ, FL, GA, MI, NC, NV, PA, SC, TN, TX, and UT. We are seeking individuals who are available for the following 8 hour shift scheduling options: Monday through Friday with shift schedules in Eastern Time: 11 a.m. - 8 p.m., 12 p.m. - 9 p.m., 1 p.m. - 10 p.m. Tuesday through Saturday with shift schedules in Eastern Time: 9 a.m. - 6 p.m. Sunday through Thursday with shift schedules in Eastern Time: 9 a.m. - 6 p.m. Responsibilities Retain clients seeking to cancel from our program within the first 30 days via calls, email, and online sources Build quick rapport with clients and apply both persuasive rebuttal skills and problem-solving strategies while providing solutions that will help clients to stay in program Meet goals set by the company and ensure all key performance indicators are met Follow guidelines for quality standards established and ensuring clients are cared for with integrity Show values and benefits of program to clients Document client discussions clearly and concisely using Salesforce customer relationship management software Meet performance criteria set forth by the management team. Performance criteria subject to change based on company baselines. Adhere to National Debt Relief and Retention department policies and procedures and any applicable changes to either Qualifications 2 years work experience with client retention High school diploma required Experience in sales and account management, consistently meeting or exceeding performance expectations Excellent communication skills both verbal and written Outstanding verbal and interpersonal skills Strong working knowledge of service processes, policies, techniques and applicable regulations preferred but not required The employee is expected to be punctual and ready to report to work at the start of the shift The employee will be exposed to a fast-paced environment and is expected to be able to adjust accordingly Soft Skills Qualifications Include the Ability to: Attain and maintain high performance expectations on a monthly basis Work in a fast-paced, high-volume setting Clearly explain details about the company's debt settlement program to current clients Recall details of calls with clients and to record those details accurately in Salesforce Use and navigate multiple computer systems with exceptional multi-tasking skills De-escalate stressful situations Support and de-escalate vulnerable and sometimes difficult clients Remain calm and professional during difficult discussions Take constructive feedback National Debt Relief Role Qualifications: Computer competency and ability to work with a computer Prioritize multiple tasks and projects simultaneously Exceptional written and verbal communication skills Punctuality expected, ready to report to work on a consistent basis Attain and maintain high performance expectations on a monthly basis Work in a fast-paced, high-volume setting Use and navigate multiple computer systems with exceptional multi-tasking skills Remain calm and professional during difficult discussions Take constructive feedback Available for full-time position, overtime eligible if classified non-exempt Compensation Information Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for each position across the US. Within the range, individual pay is determined by work location, job-related skills, experience, and relevant education or training. This good faith pay range is provided in compliance with NYC law and the laws of other jurisdictions that may require a salary range in job postings. The salary for this position is $18/hr + eligible for performance-based bonuses and commissions. About National Debt Relief National Debt Relief was founded in 2009 with the goal of helping an expanding number of consumers deal with overwhelming debt. We are one of the most-trusted and best-rated consumer debt relief providers in the United States. As a leading debt settlement organization, we have helped over 450,000 people settle over $10 billion of debt, while empowering them to lead a healthier financial lifestyle and feel free to live their best life. At National Debt Relief, we treat our clients like real people. Our purpose is to elevate, empower, and transform their lives. Rated A+ by the Better Business Bureau, our goal is to help individuals and families get out of debt with the least possible cost through conducting financial consultations, educating the consumer and recommending the appropriate solution. We become our clients' number one advocate to help them reestablish financial stability as quickly as possible. Want to learn more about who we are? Connect with us on social media! Benefits National Debt Relief is a team-oriented environment full of rewards and growth opportunities for our employees. We are dedicated to our employee's success and growth within the company, through our employee mentorship and leadership programs. Our extensive benefits package includes: Generous Medical, Dental, and Vision Benefits 401(k) with Company Match Paid Holidays, Volunteer Time Off, Sick Days, and Vacation 12 weeks Paid Parental Leave Pre-tax Transit Benefits No-Cost Life Insurance Benefits Voluntary Benefits Options ASPCA Pet Health Insurance Discount Access to your earned wages at any time before payday National Debt Relief is a certified Great Place to Work ! National Debt Relief is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other status protected by law. For information about our Employee Privacy Policy, please see here For information about our Applicant Terms, please see here #LI-REMOTE

Yellowstone Life Insurance Agency, LLC, an Integrity Company, is seeking motivated individuals to join our team as Remote Agents. This is an excellent opportunity to work from the comfort of your own home and establish a successful career in the insurance industry. As a Remote Agent at Yellowstone Life Insurance Agency, you will be responsible for providing top-notch customer service to clients, assisting them in finding the right insurance coverage to protect their loved ones and assets. You will have access to our lead platform, which connects you with individuals and families who have shown interest in purchasing life insurance policies. We are looking for self-driven individuals with excellent communication skills and a passion for helping others. If you are motivated, organized, and enjoy working independently, this could be the perfect fit for you. Responsibilities: Build and maintain strong relationships with clients as their primary point of contact for all insurance matters. Evaluate clients' insurance needs through comprehensive interviews and understanding their unique circumstances. Provide personalized insurance recommendations based on clients' specific requirements and financial goals. Educate clients on the different types of life insurance policies and their features, benefits, and limitations. Assist clients in completing insurance applications and gather the necessary documentation. Follow up with clients regularly to review their policies, address any concerns, and make adjustments as needed. Collaborate with insurance carriers and underwriters to negotiate favorable terms for clients' policies. Requirements Excellent interpersonal and communication skills. Strong problem-solving abilities and the capability to analyze complex information. Highly organized with great attention to detail. Self-motivated and able to work independently. A current Life Insurance License is preferred, but we will consider candidates who are willing to obtain the license within a specified timeframe (cost may vary depending on the state).

Job Description Job Type: Full Time Hours: M-F 8:00 AM-4:30 PM CST Wage: $13.00-$15.00 hourly + Commission available About AnswerNet AnswerNet is the brand name for the AnswerNet family of companies, including AnswerNet, Inc., New AnswerNet Inc., Cerida Investment Corp., TPV.com, and Ansercomm, to name a few. Together with our affiliates, AnswerNet operates more than 20 contact centers within the continental United States and Canada. We provide a vast range of services to optimize telephone answering services, appointment setting and confirmation, customer support, third-party verification, sales, lead qualification, market research, and a host of other contact management solutions. In all, AnswerNet has more than 10,000 satisfied clients, and we process over 125 million interactions per year. Summary of Position: A Remote Customer Service Agent makes Outbound calls to medical offices that could potentially become our customers. Our most effective agents have a strong tele-sales background and can follow the training provided with excellent soft skills. We also answer Inbound calls to support the callbacks or answer general questions. Job Duties / Responsibilities / Essential Functions: Use the provided leads to make outbound calls to offer our products and services. Demonstrate the software using video conferencing with the customer. Overcome objections and use the script to persuade the caller to sign up for the service. Document all call activity accurately in the client data systems with complete and thorough notes. Answer Incoming calls to complete the above process or answer general questions regarding the service. Escalate complex issues to management where appropriate. Required Knowledge /Skills / Abilities / Qualifications: Must possess excellent communication skills. Have a high level of tele-sales techniques to persuade callers Ability to work independently with minimal supervision, but keeping the lines of communication open when you are faced with any puzzling questions or concerns. Intermediate data-capture, typing, grammar, and spelling skills. Ability to take directions from leadership via Zoom and chat Understanding that agent activity is closely monitored using call center technology to track productivity and quality. At least 1 year of actual Call center experience, working with automatic dialers Must be 18 years or older A minimum of a high school diploma or GED A higher degree would be of great advantage, especially for career advancement Must be able to pass a 7-year background check WAH Requirements: PC/Laptop with at least Windows 10 (Apple/Mac products, Chromebooks, and tablets are not compatible) Hard-wired high-speed internet connection (Ethernet cable) USB-connected Headset Webcam A quiet, dedicated place to work free from distractions, including pets and children. Hours of Operations / Schedules: The Call Center operates 7:00 AM to 7:00 PM Central Time Zone, Monday to Friday, with 2 Shifts: 8:00-4:30 PM and 10:30-7:00 PM A maximum of 37.5 hours will be scheduled 5 days a week. OT can be offered based on workload. We offer two 15-minute paid breaks and a 30-minute unpaid lunch. The training requires compulsory attendance. Missing training hours may result in immediate termination.