Quality assurance analyst jobs in Tallahassee, FL

GovCIO is currently hiring fora **Quality Assurance (Automation) Tester** todo full lifecycle application testing of EEOC Enterprise applications. This position will be remote. **Responsibilities** Designs, develops, and implements testing methods and equipment to ensure that the product will perform to specifications. Plans and arranges the labor, schedules, and equipment required for testing and evaluating the product. Designs test cases for test plans and creates test scenarios in which tests are carried out. Compiles data, defines required changes and reports defects and problems that occurred during the test process. Implements and participates in the walkthrough of the product. Automated testing may be used for leveling based on hiring manager discretion. + Consults with the development and/or requirements team to coordinate and test applications. + Performs analysis, diagnostics and preliminary evaluations of products. Develop testing procedures. + Develops test plans, scripts, scenarios, functional tests, regression tests, and deployment tests. + Implements the testing processes and ensures all test activities follow those processes. Produces reports on each test activity and tracks test metrics. + Monitors for continual test process improvement through failure analysis, throughput analysis, yield analysis, and report to management periodically. **Qualifications** Bachelor's with 5 - 8 years (or commensurate experience) Required Skills and Experience + Clearance Required: + Solid understanding of **Agile/scrum** software development and release process. + Create mature **automated frameworks** for validating end-to-end scenarios for highly integrated system. + **Write Java code** to automate the test of business layer or data layer applications. + Core Java skills, **write code using Selenium** and Java. + **Proficiency with SQL queries** and solid understanding of backend systems. + Solid understanding of implementation of Selenium **BDD** **framework** . + Excellent understanding of Cucumber BDD framework and various reporting mechanisms. + Solid experience with API testing tools like POSTMAN. + Design and develop UI automation framework to support complex applications. + Expertise with service-oriented architecture and REST APIs. + Test system changes to prepare for production deployment. + Execute test plans, scenarios, scripts, or procedures. + Document software defects and report defects in JIRA. + Perform functional, non-functional, System integration and regression testing. + Experience with cloud systems like Azure. + Proven experience with Version control systems such as GitHub & Git. + Maintain and update automation code with new release of the application. + Solid understanding of implementation of Selenium BDD framework. + Excellent understanding of Cucumber BDD framework and various reporting mechanisms. + Solid experience with API testing tools like POSTMAN. + Experience with application monitoring systems like DataDog, Splunk etc. + Excellent communication skills. + Must be a team player. **Company Overview** GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens. But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer? **What You Can Expect** **Interview & Hiring Process** If you are selected to move forward through the process, here's what you can expect: + During the Interview Process + Virtual video interview conducted via video with the hiring manager and/or team + Camera must be on + A valid photo ID must be presented during each interview + During the Hiring Process + Enhanced Biometrics ID verification screening + Background check, to include: + Criminal history (past 7 years) + Verification of your highest level of education + Verification of your employment history (past 7 years), based on information provided in your application **Employee Perks** At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including: + Employee Assistance Program (EAP) + Corporate Discounts + Learning & Development platform, to include certification preparation content + Training, Education and Certification Assistance* + Referral Bonus Program + Internal Mobility Program + Pet Insurance + Flexible Work Environment *Available to full-time employees Our employees' unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of our company. Join us and be a part of a culture that invests in its people and prioritizes continuous enhancement of the employee experience. **We are an Equal Opportunity Employer.** All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets. **Posted Pay Range** The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an "at-will position" and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors. **Posted Salary Range** USD $100,000.00 - USD $110,000.00 /Yr. Submit a referral to this job (********************************************************************************************************************************************** **Location** _US-Remote_ **ID** _2025-7211_ **Category** _Software Engineering Services_ **Position Type** _Full-Time_

**About PSI** We are PSI Services. We power world leading tests. Delivered with trusted science and the very best test taker experience. PSI supports test-takers on their journey to pursuing dreams and gaining certifications that are important to them. They believe that their dreams are worth working for; that their dreams are worth the effort. And we believe that too. This is our core purpose, to empower people to achieve their dreams. We do this by being the best provider of workforce solutions, which foster both technology and science to deliver the best solutions for our test takers. We are searching for top talent to join our PSI team and help grow our products and services. We have a creative, supportive and inclusive culture where we empower people in their careers to be their authentic self and make the most of their great talent. At PSI, we are committed to helping people meet their potential and we believe that promoting diversity, equity and inclusion is critical to our success. That's why you'll find these ideals are intrinsic to our company culture and applied throughout the employee lifecycle. Learn more about what we do at: ************************* **About the Role** + The Quality Assurance Analyst is responsible for ensuring quality of technology that PSI provides to its customers. The person in this role works closely with the Software Engineering teams to understand what has been developed. They also work closely with the solutions and product teams to ensure business requirements are being tested. This role is critical to the successful delivery of PSI's services and the quality of its products. This role adds significant value to the operation of PSI's Credentialing business, as this work is crucial for supporting our customers first-hand with a quality service and maintaining our people-focused brand. + This is a full-time permanent role, with flexible hours around core office availability Monday to Friday. The role can be performed remotely, working across time zones, with occasional travel required for meetings, events and workshops. **Role Responsibilities** + Responsible for managing and executing end-to-end testing for key technology platforms and be accountable for test projects. + Use principles, guidelines, and best practices as defined, and document testing plans. + Gather and present testing metrics and testing activities for the projects to key stakeholders. + Closely work with product teams to understand requirements and other performance SLAs. + Reviewing and analysing feature requirements exit criteria and design test scenarios. + Perform various types of testing, including but not limited to the following: Functional, Regression, integration, backend data validation, usability, end to end system testing, API testing, performance/stress testing and ensure bug-free applications go to production. + Writing, executing, and managing the manual test cases. + Identify, validate, communicate, and track to closure defects and risks to the development team(s) and clearly communicate testing status and QA roadblocks to the QA manager and Product Managers. Interacts closely with members of cross-functional project team including Development, PMs, and Client Services. + Provide the UAT support for business users as well as client. + Reporting defects accurately and managing to successful resolution via Jira. + Maintaining and creating product knowledge documentation. + Investigate and attempt to diagnose customer support reported defects. + Participate in sprint planning, scrum, and backlog grooming ceremonies. + Researching and embrace new techniques and technology to improve testing + Strong SQL skills to validate data from multiple sources like Files, XMLs, Databases. **Knowledge, Skills and Experience Requirements** + 3 years' experience in progressively responsible information technology. + Proven experience and knowledge of QA methods, standards and processes, e.g. Agile / SDLC. + Excellent numerical skills and understanding of data analysis/statistical methods. + Familiarity with the software development lifecycle and with automation testing technologies. + Experience with version management and ticketing systems, e.g. SVN, Jira. + Experience with RDBMS and SQL, ISTQB principles, testing and debugging in multiple browsers/OS, and experience with API testing tools such as Post-Man or Soup UI. + Experience with accessibility testing is huge plus. + Experience with QA automation tools, test automation frameworks, writing and executing the automation scripts with Selenium WebDriver in JAVA or C# is preferable but not essential. **Benefits & Culture** At PSI, our culture is to be transparent and fair. That's why all of our roles have been benchmarked at a competitive rate against the local market they are based in. To be transparent all of our adverts now include the salary so you can see if we align with your expectations when looking for your next role. In addition to a competitive salary, we offer a comprehensive benefits package and supportive culture when you join us. This includes: + 401k/Pension/Retirement Plan - with country specific employer % + Enhanced PTO/Annual Leave + Medical insurance - country specific + Dental, Vision, Life and Short-Term Disability for US + Flexible Spending Accounts - for the US + Medical Cashback plan covering vision, dental and income protection for UK + Employee Assistance Programme + Commitment and understanding of work/life balance + Dedicated DE&I group that drive core people initiatives + A culture of embracing wellness, including regular global initiatives + Access to supportive and professional mechanisms to help you plan for your future + Volunteer Day and a culture of giving back to our community and industry through volunteering opportunities Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (**************************** notice from the Department of Labor.

**Job** **Title:** SAP Test Lead **Type:** Independent Contract - Corp to Corp/1099 **Contract Length:** 6 months - Potentially Renewable The SAP Test Lead role offers a unique opportunity to drive critical testing initiatives within SAP implementation and enhancement projects. As an independent contractor, the Test Lead will be responsible for ensuring the quality, reliability, and performance of SAP applications by defining and executing robust testing strategies. This role requires a combination of technical expertise in SAP, strong leadership capabilities, and experience in various testing methodologies and frameworks. The SAP Test Lead will collaborate with cross-functional teams, including business stakeholders, developers, and project managers, to deliver high-quality SAP solutions while mitigating risks and ensuring seamless integration with business processes. This position is well-suited for seasoned professionals who thrive in dynamic project-based environments and can deliver exceptional results with minimal supervision. **Responsibilities** **Key Responsibilities:** + Test Planning & Strategy: Define the overall test scope, objectives, and approach for project/engagement. Develop detailed test plans, schedules, and deliverables for all testing phases (e.g., SIT, UAT, performance, regression). + Environment & Data Management: Ensure the readiness of test environments and manage test data for various testing phases. + Team Leadership & Management: Lead, mentor, and motivate the testing team, assigning tasks, monitoring progress, and providing regular feedback and guidance. + Test Case Development & Execution: Oversee the design and development of comprehensive test scenarios and test cases that cover all functional and non-functional requirements. Ensure test execution follows the established plan. + Defect Management: Track, document, and manage defects using a bug tracking system. Liaise with developers and other stakeholders to ensure timely resolution and retesting of issues. + Reporting & Communication: Prepare and present regular status reports, quality metrics, and test results to project managers, senior management, and clients. Facilitate communication between testing, development, and business teams. + Risk Management: Identify potential project risks, develop mitigation strategies, and prioritize testing activities based on risk and business impact. **Qualifications** **Required Skills & Qualifications:** + **Experience** : + Experience in at least one full lifecycle SAP implementation project (e.g., S/4HANA, ECC). + Experience working in Agile, Waterfall, and hybrid methodologies. + **Technical Knowledge** : + Understanding of core SAP modules and end-to-end business processes. Understanding of SAP EAM module will be a plus. + Proficiency with test management and defect tracking tools (e.g., Microsoft Azure, JIRA, HP ALM, SAP Solution Manager). + Hands-on experience with performance testing frameworks/tools. + **Soft Skills** : + Excellent leadership, communication, and stakeholder management skills. + Strong analytical, problem-solving, and decision-making abilities. + Strong organizational and project management skills. **Other Duties:** _Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice._ _Cayuse is an Equal Opportunity Employer. All employment decisions are based on merit, qualifications, skills, and abilities. All qualified applicants will receive consideration for employment in accordance with any applicable federal, state, or local l_ _aw._ **Pay Range** USD $55.00 - USD $65.00 /Hr. Submit a Referral (************************************************************************************************************************** **Can't find the right opportunity?** Join our Talent Community (********************************************************** or Language Services Talent Community (******************************************************** and be among the first to discover exciting new possibilities! **Location** _US-_ **ID** _2025-3043_ **Category** _Information Technology_ **Position Type** _Independent Contractor_ **Remote** _Yes_ **Clearance Required** _None_

Mission Objectives - Safeguard project outcomes by ensuring all deliverables and functionality meet Florida Department of Law Enforcement's (FDLE) quality, functional, and accessibility standards through systematic testing and validation. Develop and execute test plans for all web features/content Conduct functional, accessibility, and regression testing Coordinate UAT and defect management with FDLE Maintain test documentation and traceability

360 IT Professionals is a California base Minority Business Enterprise specializing in the field of IT Consulting and Staffing. Since our Inception we have been providing industry leading IT solutions for Staffing and Software Development. We have more than 30 IT Staffing Services contracts across USA and working closely with Fortune 500 Companies and Key Private sector Agencies. We are providing staffing support to more than 10 State Customers across USA and have successfully staffed for more than 260 roles in last 6 months. Job Description Job Title: QA Analyst Duration: 12 Months Work Location: Tallahassee FL Qualifications Automated Testing Tools, Quality assurance Additional Information ASQ and anycertification in quality is highly preferred

VERY URGENT AND IMMEDIATE NEED. Note: Need Only US Citizen, Green Card, Job Title: QA Analyst Duration: 4+ months initial contract, plus extensions Job Description: Need minimum 08+ years of experience Understanding the application functionality and Non-Functional requirements along with SLA's defined. Identifying the test scenarios to validate the performance of key business functions and certifying the NFR requirements. Identifying the test environment, test data and access needs. Creating performance test plans and baselines Executing planned tests. Analyzing test results and calling out any discrepancies against the SLA's. Publishing performance analysis reports and conducting review sessions with all the stakeholders. Providing ad-hoc performance testing/load generation for support of development tasks. Assisting with Troubleshooting & System Tuning Leading performance test reviews Reviewing performance test artifacts for comment and approval, Writing and distributing risk assessment Working with the development leads and business leads to ensure full coverage in the testing scripts. Required Experience: Bachelor's or Master's degree in Computer Science, Engineering, Management Information Systems, or equivalent with programming experience. A minimum of three (3) years of systems development, testing, and/or business experience. A minimum of six (6) years of experience with testing and workload modelling across various technology platforms (web?based, web services, .NET, apps, etc.). A minimum of six (6) years of experience with test planning and defining SLAs. Well versed in Quick Test Professional (QTP)/Unified Functional Testing (UFT) Automation Tool. Experience with developing and deploying test strategies for software applications and interfaces. A minimum of six (6) years of experience with developing and managing testing strategies. An in?depth knowledge of a variety of testing techniques and methodologies. A strong understanding of Quality Assurance (QA) methodologies, such as test plans, test cycles, and software releases. A strong understanding of QA Best Practices. Strong knowledge of current, industry wide Quality & Test processes and practices, tools, and techniques. Excellent analytical, debugging, problem?solving, and root?cause analysis skills. Excellent written and verbal communication skills with outstanding attention to detail. Demonstrated technical and professional skills in job?related area required. Experience with testing in source control (Team Foundation Server). Ability to translate business requirements into test scenarios. Ability to work with cross?functional teams. Ability to proactively identify problems and generate solutions. A strong understanding of the dataflow, data model, and data dictionary.

Job Description We are recruiting on behalf of our client: The Quality Assurance Analyst ensures the delivery of quality software applications through the development and execution of formal test plans. This role integrates manual and automated testing, tracks quality metrics, and collaborates closely with development teams. The analyst also acts as an internal consultant, delivering quality process training and advising on testing best practices. Primary Duties & Responsibilities Plan and implement various types of testing: regression, functional, data validation, system integration, load and performance Develop and execute formal test plans and automated/manual test cases/scripts Define and track QA metrics (defects, counts, results, status) Analyze data for process evaluation and continuous improvement Collaborate with development teams on testing strategies Isolate, reproduce, and help resolve defects; verify fixes Support User Acceptance Testing (UAT) with customers Research and implement new testing technologies/practices Act as a quality consultant and trainer for technical staff Coordinate, facilitate, and report on test-related activities Education Bachelor's degree in Computer Science, Information Systems, or related field Or 2 years of relevant experience can substitute for education requirement Experience 3-5 years professional experience in Software Quality Assurance or related field Preferred Requirements 3-5 years of automated testing experience, preferably with Selenium WebDriver Experience in a DevOps environment (Preferably Azure) Experience testing ETL jobs (including Informatica) Proficiency in developing automated test scripts using .NET, SQL, or similar scripting languages Knowledge of IT infrastructure, application development technologies (mainframes, databases, data integration) Familiarity with AI and modern software testing practices Powered by JazzHR MVshhzKYYc

Job DescriptionGeneral Characteristics Responsible for developing and executing formal test plans to ensure the delivery of quality software applications. Involved in test planning, writing test cases/scripts, test case automation and test execution. Defines and tracks quality assurance metrics such as defects, defect counts, test results and test status. Collects and analyzes data for software process evaluation and improvements, and integrates them into business processes to address the business needs. Documents all problems and assists in their resolution. Delivers quality process training to technical staff and acts as an internal quality consultant to advise or influence business or technical partners. Performs quality audits across the various IT functions to ensure quality standards, procedures and methodologies are being followed. Education: Bachelor's Degree in Computer Science, Information Systems, or similar. Or equivalent work experience. Experience: A minimum of 3 years of systems development, testing and/or business experience. Complexity: Intermediate professional level role. Works on projects of moderate to high complexity within one or more development environments. Works on multiple programs/systems as a project team member. Considered a subject matter expert for a single program/system. May coach more junior technical staff. *Please note that this application is part of our candidate pool for future staffing needs under our contract with the State of Florida. Positions may not be available immediately, and job locations, assignments, and start dates may vary depending on agency requirements. By applying, you will be considered for current and upcoming opportunities, and we will reach out if a role that matches your skills and qualifications becomes available.* Powered by JazzHR MJdCGd3UGs

If you're looking for the stability of a profitable, growing company with the entrepreneurial spirit of a startup, we're hiring. SageSure, a leader in catastrophe-exposed property insurance, is seeking a Rates QA Analyst. This position will be focused on rates testing for our Personal Lines property insurance products. The ideal candidate will possess subject matter expertise in personal lines, property insurance, rates and compliance to effectively steer the outcomes we aim to achieve. At SageSure, the Program Operations team is at the heart of delivering new program deployments with precision, speed, and impact. We turn strategic vision into operational reality-coordinating across Product, Marketing, and Software to launch scalable programs that drive growth and innovation. Our team thrives on structure, thrives in ambiguity, and excels at making the complex simple. If you're energized by fast-paced execution, cross-functional collaboration, and building the foundation for what comes next, you'll feel right at home here. Join Program Operations and help bring big ideas to life. What you'd be doing: Review and understand existing product filings, particularly rates and rules. Evaluate the existing rates regression test suite, identify gaps and collaborate with the QA team to address. Conduct testing on existing products to identify rates-related quality issues. Test in-flight rates for new products or product changes to identify quality issues. Provide support to the business analysis and engineering functions to improve quality outcomes. Coordinate with Product Development & Actuarial to improve product knowledge within our QA function. Conduct User Acceptance Testing (UAT) for new products from the perspective of an insurance subject matter expert. Ad-hoc duties and initiatives as they arise We're looking for someone who has: 3-5 years of experience with residential property insurance products including rates and filings. Experience with CAS Exam 5 material Demonstrated experience identifying and resolving quality issues with residential property products across rates and rules. Understanding of development processes, and how they relate to defect prevention. Familiar with business requirements and plans, and how that relates to traceability from a quality perspective. Significant experience with Personal Lines Forms, Rates, and UW Rules. Understanding of industry standards and regulatory requirements. Experience with insurance policy administration and sales and service systems. Excellent written and verbal communication skills, with the ability to convey complex issues and solutions appropriately for different audiences. Strong attention to detail and demonstrated critical thinking and problem-solving skills. Ability to thrive in a fast-paced environment with a demonstrated sense of urgency. Ability to meet deadlines and manage large volumes of work throughout an organization. Highly preferred candidates also have: Experience using TestRail, JIRA, Confluence and SmartSheet. Experience with, or interest in learning, APIs, Postman, Java, or Python. Bachelor's degree in a math or IT-related area or equivalent experience. About SageSure: Named among the Best Places to Work in Insurance by Business Insurance for four years in a row (2020-2023), SageSure is one of the largest managing general underwriters (MGU) focused on catastrophe-exposed markets in the US. Since its founding in 2009, SageSure has experienced exceptional growth while generating underwriting profits for carrier partners through hurricanes, wildfires, and hail. Available in 16 states, SageSure offers more than 50 competitively priced home, flood, earthquake, and commercial products on behalf of its highly rated carrier partners. Today, SageSure manages more than $1.9 billion of inforce premium and helps protect 640,000 policyholders. SageSure has more than 1000 employees working remotely or in-office across nine offices: Cheshire, Connecticut; Chicago, Illinois; Cincinnati, Ohio; Houston, Texas; Jersey City, New Jersey; Mountain View, California; Marlton, New Jersey; Tallahassee, Florida; and Seattle, Washington. SageSure offers generous health benefits and perks, including tuition reimbursement, wellness allowance, paid volunteer time off, a matching 401K plan, and more. SageSure is a proud Equal Opportunity Employer committed to building a workforce that reflects the spectrum of perspectives, experiences, and abilities of the world we live in. We recognize that our differences make us strong, and we actively seek out diverse candidates through partnerships with organizations, institutions and communities that represent various backgrounds. We champion belonging and inclusion for all identities, including, but not limited to, race, ethnicity, religion, sexual orientation, age, veteran status, ability status, gender, and country of origin, striving to create a culture where all individuals feel valued, respected, and empowered to bring their authentic selves to work. Our nimble, highly responsive culture nurtures critical thinkers who run toward problems and engineer solutions. We relentlessly pursue better outcomes by investing in the technology, talent, and tools that position us to succeed in demanding markets. Come join our team! Visit sagesure.com/careers to find a position for you.

ASM Research provides services in support of the Military OneSource Program for military members and their families, similar to a commercial Employee Assistance Program (EAP). This program provides a broad array of information, resources, referrals, and counseling to about 4.7 million persons or "participants," which includes military service members, their families, and eligible civilians at locations worldwide. Services are provided through a 24/7 contact center accessible via internet website, toll free telephone, secure real-time text/video chat, email, or postal mail and include non-medical counseling; financial counseling; tax assistance; spouse education and career information; adoption information; child care; Exceptional Family Member Programs (EFMPs); deployment support; disability information; elder care; educational services for adults, children, and youth; relocation services; pet care; health and wellness coaching; housing assistance; legal service referrals; single service member services; lodging; military benefits; relationship support; skill building services for parenting; spouse relocation and transition; peer-to-peer support; and support for everyday issues (e.g., locating a plumber or automobile mechanic). Quality Assurance Analysts provide QA support to monitor performance for all Military OneSource operations to meet minimum standards in the SLAs and Performance Metrics. In this role they will monitor customer interactions and review/analyze customer feedback to evaluate overall customer experience. Assigns root cause and identifies systemic quality problems. Uses data from call observations to create quality improvement action plans and drive projects working with team and third-party vendors. Accurately compares measurements between team, vendors and client partners. Reports findings from complaints and call monitoring to the client, internal, and vendor teams. Makes recommendations on quality initiatives. **Job Responsibilities** + Conducts audits and reviews using scoring protocols for calls and/or case records using a pre-determined set of criteria, documenting results in a detailed report. + Supports data entry and analysis following URAC minimum standards and defined SOPs as specified in the Quality Management Plan. + Maintains and provides all records and reports pertaining to QA documentation. + QA Analysts adhere to and promote auditing standards, participate in team meetings, training requirements and calibration sessions. + Supports analysis of Duty to Warn, Adverse Incidents, and Mandated Reporting in compliance with defined processes and reporting standards + Monitors customer interactions for timeliness of answer, active listening, request/issue identification, correct call hold, professionalism, compliance requirements, request/issue resolution, and appropriate closing. + Analyzes survey results for improving communication process and providing feedback to the communication owners. + Utilizes quality monitoring program to compile and track performance at individual, functional, and program levels. + Provides feedback to agents and managers based on observed strengths and improvement opportunities. + Analyzes readership, comprehension and application of communicated actions. + Serves as a resource and escalation point for all lines of business so that reviews of calls are accurate for technical content and employees are provided with the correct policies, procedures, and/or reference materials. + Identifies trends in service and provides that data to the training team to enhance current training. + Documents customer/call communications processes and makes recommendations. + Implements operational process improvement initiatives on a regular basis, as well as through long-term projects. + Provides call quality metrics data to generate and maintain volume forecasts to support management with scheduling and staffing needs. + Leads brainstorming sessions to improve call system, communications processes, customer satisfaction, agent processes and agent effectiveness. + Completes activities related to deploying communications including but not limited to creating checkpoints based on important points, creating surveys for reader feedback and continuous improvement, and providing recommendations for communications process improvement. + Coordinates with client to create content for agent communications. + Develops and distributes new agent communications, researching content and obtaining appropriate feedback and reviews as needed. + Creates and implements training plans to orient new hires and ensure a smooth transition from learning environment to daily production environment. + Identifies agent communication needs and makes recommendations to Call Center management. **Minimum Qualifications** + U.S. citizen and fluent English speaker + Possess strong written and verbal communication skills + Must submit to and successfully pass a DoD-initiated Tier 2 - Public Trust Background Investigation + Bachelor's degree and 5 years of contact center quality assurance experience (additional 4 years of work experience may be considered in lieu of Bachelor's degree) + Solid working knowledge of standard computer software (Microsoft Office business suite to include Outlook, Word, Excel, PowerPoint, and Project) **Other Job Specific Skills** + Demonstrated ability to contribute to quality assurance program creation or execution. + Experience with call center call monitoring/recording software. + Exceptional customer service and problem-solving skills. + Ability to explain and present ideas clearly and concisely to diverse audiences, using appropriate language. + Excellent analytical skills and strong decision-making abilities. + Proven ability to achieve and maintain departmental quality standards. + Strong Internet software and Windows operating systems and software skills. + Demonstrated ability to train and develop new and existing support agents. + Excellent interpersonal, facilitation, and relationship management skills. + Demonstrated ability to effectively communicate and interact with interdepartmental staff and across organizational lines. + Critical thinker with the ability to solve complex problems; able to apply quality improvement techniques. + Great coordination skills across multiple departments of the Customer system. **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. $25.00 EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.

Job DescriptionJob Title: Lead Quality Assurance Analyst Job Type: Full-Time Genesis Consulting is seeking an experienced Quality Assurance Analyst to lead the project's design, test development, and possible implementation support for a large state system. The successful candidate will play a key role in testing and implementing enterprise software solutions and data analytics platforms, ensuring system integrity, performance, and alignment with business needs. Duties and Responsibilities: · Work with team to identify and document test cases for features and user stories as part of the requirements process. · Outline approaches to conducting system testing activities to validate that business, functional, and technical requirements are met, ensuring delivery of a high-quality system to the Department. · Lead analysis of project requirements to ensure testability and quality deliverables from a QA perspective. · Provide ongoing support and enhancements to ensure continued system performance and business value. RequirementsMinimum Qualifications/Experience: · Minimum of five (5) years' experience performing activities directly related to QA Experience working with the State of Florida or with other large government entity. · Working with functional and technical resources to identify testing scenarios, including expected results. · Experience developing QA plans. · Experience analyzing systems requirements to identify QA needs. · Experience developing unit test cases and test plans as well as requirements tracking and reporting results. Preferred Skills: · Previous State of Florida Agency experience · Strong understanding of quality assurance methodologies and software testing lifecycle. · Familiarity with testing tools and automation frameworks. · Experience working on large-scale case management or analytics implementations. · Excellent problem-solving, analytical, and communication skills. · Ability to work independently and within a team environment. Minimum Education: Bachelor's Degree in Information Technology, Computer Science, Business Administration, or related field. Required Certifications: None required. Other: · Candidates must be able to work onsite in Tallahassee, FL as needed.

Job Title: Lead Quality Assurance Analyst JOB TYPE: Full-Time Genesis Consulting is seeking an experienced Quality Assurance Analyst to lead the project's design, test development, and possible implementation support for a large state system. The successful candidate will play a key role in testing and implementing enterprise software solutions and data analytics platforms, ensuring system integrity, performance, and alignment with business needs. DUTIES AND RESPONSIBILITIES: · Work with team to identify and document test cases for features and user stories as part of the requirements process. · Outline approaches to conducting system testing activities to validate that business, functional, and technical requirements are met, ensuring delivery of a high-quality system to the Department. · Lead analysis of project requirements to ensure testability and quality deliverables from a QA perspective. · Provide ongoing support and enhancements to ensure continued system performance and business value. MINIMUM QUALIFICATIONS/EXPERIENCE: · Minimum of five (5) years' experience performing activities directly related to QA Experience working with the State of Florida or with other large government entity. · Working with functional and technical resources to identify testing scenarios, including expected results. · Experience developing QA plans. · Experience analyzing systems requirements to identify QA needs. · Experience developing unit test cases and test plans as well as requirements tracking and reporting results. Preferred Skills: · Previous State of Florida Agency experience · Strong understanding of quality assurance methodologies and software testing lifecycle. · Familiarity with testing tools and automation frameworks. · Experience working on large-scale case management or analytics implementations. · Excellent problem-solving, analytical, and communication skills. · Ability to work independently and within a team environment. MINIMUM EDUCATION: Bachelor's Degree in Information Technology, Computer Science, Business Administration, or related field. REQUIRED CERTIFICATIONS: None required. OTHER: · Candidates must be able to work onsite in Tallahassee, FL as needed.

Working Title: OFFICE AUTOMATION ANALYST - 60000272 Pay Plan: Career Service 60000272 Salary: $42,561.48 Total Compensation Estimator Tool Working Title: Entry Level Helpdesk Agent Department of Children and Families This position is located at the DCF Headquarters in Tallahassee in the Office of Information Technology Services This is an Internal Agency Opportunity. This advertisement will be used to fill multiple vacancies. Only current DCF employees will be considered. This position is located at the DCF Headquarters in Tallahassee in the Office of Information Technology Services The position is located at Headquarters in Tallahassee, FL, however, can be based at any DCF office location. Benefits of Working for the State of Florida: Working for the State of Florida is more than a paycheck. The State's total compensation package for employees features a highly competitive set of employee benefits including: * No state income tax for residents of Florida. * Annual and Sick Leave benefits. * Nine paid holidays and one Personal Holiday each year. * State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options. * Retirement plan options, including employer contributions. (For more information, please click *************** * Flexible Spending Accounts. * Tuition Waivers. For a more complete list of benefits, visit **************************** REQUIREMENTS Responses to qualifying questions concerning education, experience, knowledge, skills and/or abilities for this position must be verifiable by documentation provided (candidate profile AND resume (if one is attached) through the electronic application process. Putting "see resume" does not substitute for completing all sections of the Candidate Profile. Candidates with incomplete candidate profiles may not receive employment consideration. Minimum of one (1) year experience using the Florida System and knowledge in resolving Florida Case problems. Minimum of one (1) year experience in a strategic customer service-oriented environment. OTHER JOB-RELATED REQUIREMENTS Overtime as needed with prior approval. PREFERENCES Preference will be given to those with 3 or more years using the Florida System. Knowledge of customer call documentation and tracking system, such as a ticketing system. Experience in a Help Desk/Call Center environment or ACCESS Program area. Knowledge of the various computer hardware, software and networking systems. Proficient in Microsoft Office Suite. Proficient in Outlook and/or O365. DESCRIPTION This is a Tier 1 Help Desk position that primarily provides application support to the ACCESS Florida System and other ACCESS related assistance programs for the Department of Children and Families, other state agencies, private providers and other customers via phone, email and web support. The ACCESS Help Desk is staffed in the office Monday through Friday 7:00 AM EST to 6:00 PM EST. The selected candidate may be required to rotate an earlier shift on occasion when necessary. This Help Desk consists of three components to include technical agents and application specific agents; applications being ACCESS Florida and Florida Safe Families Network (FSFN). This candidate is required to have experience with ACCESS Florida related programs, ie AMS, DVS, etc. Also, knowledge in resolving Florida Case problems and determining eligibility in the Florida Application. This position is in Tallahassee, Florida at the Headquarters Centre of Tallahassee building. Moving expenses are the responsibility of the chosen candidate and will not be reimbursed by the State of Florida. EXAMPLES OF WORK Answers calls, emails and/or web tickets as assigned in timeframe set by Help Desk standards and expectations. Performs initial and advanced troubleshooting and, when possible, resolution for ACCESS Florida related program issues and requests. Assists customers with security access, administration, and password resets for multiple DCF systems and business partners. Accurately documents and assigns all ticketing system incidents and requests as well as validate customer demographic data. Provide customers with courtesy and respect while working towards resolution to their issue or request. Identifies complex incidents or requests and escalates to Team Lead, Supervisor or Tier 2/Tier 3 personnel as necessary. Communicates effectively with the assignee regarding ticket referral and status of customer. Communicates escalated assignment and ETA if available to the customer. Maintains current knowledge of information technology related to ACCESS Florida related programs. Works cooperatively as a team player and maintains a good attitude that is conducive to the goal of the team. Assists other Help Desk Teams upon request. Tracks all tickets assigned to one's self and ensures incident or request is being resolved within the SLA of the Department. Keeps the customer informed of progress and status. Update, code, and close tickets as necessary. Performs other related duties as assigned. KNOWLEDGE, SKILLS, AND ABILITIES, including utilization of equipment, required for the position: Knowledge of Help Desk procedures; Knowledge of Department programs, systems and applications; Knowledge of security protocols including password security; Knowledge of Outlook and/or O365; Knowledge of DCF operating systems and the impact or interaction of the current operating system as it pertains to ACCESS Florida related programs; Ability to document with data integrity; Ability to sit at a desk for long periods of time (4-hours increments in an 8-hour day) with little mobility and few breaks; Ability to take back-to-back phone calls in a high-paced, high demand environment, Ability to work in a small space with a high number of other employees, Ability to work in a loud environment and remain undistracted; Ability to communicate clearly and accurately, oral and written; Ability to communicate technical information to non-technical personnel; Ability to exercise patience and professionalism during challenging situations Ability to establish and maintain effective working relationships with others; Ability to learn in a fast-paced environment; Ability to work independently; Ability to process and understand direction; Dependability and reliability; Proficiency in troubleshooting ACCESS Florida related programs and resolving Florida Case problems and determining eligibility in the Florida Application; Proficiency in troubleshooting Microsoft Office Suite utilized by ACCESS Florida staff when working in Florida Systems; Effective Listening Exhibit a positive, customer friendly attitude; Strong analytical skills and advanced troubleshooting abilities; Attention to detail; Strong ability to maintain confidentiality; Professional attitude. EXAMPLES OF JOB CHARACTERISTICS Interacting with Computers- Utilizing software and applications, setting up functions and communicating through computer systems. Gathering Information Needed to Do the Job- Observing, receiving, and otherwise obtaining information from all relevant sources. Updating and Using Job-Relevant Knowledge- Keeping up-to-date technically and knowing one's own jobs' and related jobs' functions. Such as knowledge of Department programs, systems and applications as well as security protocols including password security. Making Decisions and Solving Problems- Combining, evaluating, and reasoning with information and data to make decisions and solve problems. These processes involve making decisions about the relative importance of information and choosing the best solution. Provide Consultation and Advice to Others- Providing consultation and expert advice to end users on technical, systems-related, or process related topics. Communicating with Other Workers- Providing information to end users, supervisors and fellow workers. This information can be exchanged face-to-face, in writing, or via telephone/electronic transfer. Maintain a Professional Attitude- Effectively manage time, display leadership, act in an ethical manner, show tenacity and determination, act and think creatively, appreciate diversity, focus on customer satisfaction, manage conflicts effectively and display emotional intelligence. Dependability and Reliability- Being punctual, remaining productive, giving attention to detail and being able to manage and work assignments with little supervision. Maintain Confidentiality- Remaining informed of laws and regulations, not sharing information with people who do not need it, keeping written information in a safe place and not gossiping. SPECIAL NOTES This advertisement may be used to fill multiple vacancies up to eight months. Only US citizens and lawfully authorized alien workers will be hired. Selective Service: All selected male candidates born on or after October 1, 1962, will not be eligible for hire or promotion into an authorized position unless they are registered with the Selective Service System (SSS). Verification of Selective Service registration will be conducted prior to hire. For more information, please visit the SSS website: ******************* Florida Retirement System (FRS): If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be suspended or voided, and you may be required to repay all benefits received depending upon the date of your retirement. Veteran's Preference: Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans' Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Candidates claiming Veterans' Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans' Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement. BACKGROUND SCREENING REQUIREMENT: It is the policy of the Florida Department of Children and Families that any applicant being considered for employment must successfully complete a State and National criminal history check as a condition of employment before beginning employment, and be screened in accordance with the requirements of Chapter 435, F.S., and, if applicable, Chapter 408, F.S. No applicant may begin employment until the background investigation results are received, reviewed for any disqualifying offenses, and approved by the Agency. Background investigations shall include, but not be limited to, fingerprinting for State and Federal criminal records checks through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies. Employees also are subject to background re-screening at least every five (5) years. No applicant may begin employment until the background screening results are received, reviewed for any disqualifying offenses, and approved by the Agency. The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (***************. Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. VETERANS' PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans' Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans' Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans' Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement. Location:

Requirements What You Will Need to Succeed High school diploma or equivalent required. Minimum 2 years of experience performing transactional work in a financial or operational environment. Strong analytical, research, and problem-solving skills. Keen attention to detail and commitment to accuracy. Self-starter with the ability to manage time and priorities in a fast-paced, high-volume setting. Effective communicator with the ability to train, coach, and provide constructive feedback to peers. Preferred Qualifications Experience with SOC audits or internal controls. Familiarity with compliance dashboards or QA tools. Prior QA or process improvement certifications (e.g., Six Sigma, ISO) What we Offer A dynamic and supportive work environment in a mission driven organization Competitive salary and benefits package, including health, dental, vision insurance PTO (paid time off) HSA and FSA options 401(k) plan with matching contributions Paid parental leave ABLE matching contributions for the disability community Employer paid short term and long-term disability insurance and group term life insurance Financial and legal assistance through our EAP (Employee Assistance Program) Opportunities for personal development and career advancement with free access to unlimited courses via Udemy The chance to make a significant impact on the delivery of government services and the lives of citizens EEO Statement We are an equal opportunity employer and value diversity. We are committed to an inclusive environment for all. All candidates will be considered based on qualifications, merit, and business needs without regard to race, color, religion, national origin, age, non-qualifying mental or physical disability, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, veteran status, or any other characteristic protected by applicable law.

Department Florida State University College of Arts & Sciences Responsibilities The Business Analyst is an integral member of the highly collaborative Business Operations Support Team (BOST) in the College of Arts & Sciences (CoAS). This position supports continuity of business operations within CoAS departments, programs, centers, and institutes (units), including the Dean's Office and BOST, by analyzing business processes, designing and developing, and recommending systems and solutions to meet operational needs. In addition, they directly assist units within CoAS as needed with day-to-day fiscal and administrative activities. Typical workload will include: Systems development and enhancement * Researching, designing, developing, testing, maintaining, and recommending tools, systems, and processes to enhance the effectiveness and efficiency of CoAS units. This includes meeting and collaborating with units to determine their operational needs and making recommendations. * Making recommendations to college leadership for the enhancement or creation of business operation subject areas and overall processes. Working to ensure compliance with university policies and procedures. * Developing strategies for managing systems functionality that will optimize user experience. Including serving as primary point of contact for the daily operations of systems, application workflow, data, and change management requests. Resource and training development, and participating in strategic planning * Participating in the development, design, maintenance, and dissemination of CoAS instructional resources such as procedure, template, and job aid documentation relating to fiscal and administrative processes. Encompassing the creation of videos, courses, instructional materials and resources for dissemination. Reviewing and updating the college's fiscal resource documents annually and continually, as updates are required. * Working with college administration to develop and present supplemental training as needed. Providing training, oversight, and quality control for fiscal and administrative processes in CoAS. Assisting departmental managers in the training and transitions of new employees. * Working with the Associate Director to develop and implement appropriate operating processes and standards across CoAS units. * Collecting and analyzing data on business operations and producing reports. * Working as part of the CoAS team to recommend, develop, and implement internal policies and procedures to achieve immediate and long-range financial and administrative goals. Participating in, designing, developing, and conducting special projects related to the operational efficiencies of the CoAS and its units. Fiscal and administrative support to CoAS units * Providing continuity of operations to units within CoAS. Assisting with day-to-day business functions related to budget management, sponsored research activities, auxiliaries, travel, procurement, accounts payable, and human resources within and across units. * Assisting in problem solving with and for departments by researching transactions and resolving issues. Providing subject matter expertise to departments for administrative and fiscal actions. Liaising with external offices and departments on behalf of the college. Qualifications A Bachelor's degree and two years of experience; or a high school diploma or equivalent and six years of experience. (Note: a combination of post high school education and experience equal to six years.) Preferred Qualifications Who is an ideal candidate for this position? An individual who thrives in a collaborative environment while possessing an exceptional degree of self-motivation and ownership. You are a high-impact contributor, connecting people, ideas, and efforts, making the whole system work better. You elevate the entire team's performance through your combination of self-drive and supportiveness. Core Attributes: Exceptional Collaborator & Self-Starter: You excel when working with a team, but do not wait for direction. You are highly self-motivated, taking initiative to drive projects forward and seeking out ways to add value. The Lifelong Learner: You possess genuine curiosity and a passion for continuous learning. You actively seek out new knowledge, skills, and perspectives, and are excited to apply them to your work. Creative Problem Solver: When faced with a challenge, you approach it with creativity and resilience. You see obstacles not as roadblocks, but as opportunities to innovate and find elegant solutions. Agile and Adaptable: You are comfortable working with loose direction and translating it into a concrete action plan. Furthermore, you are highly receptive to constructive feedback, viewing it as an essential tool for refining your work product and achieving excellence. Impact & Mindset: Support Vector: You naturally look for ways to enable others' success. You understand that your role is critical to the overall performance of the team, and you derive satisfaction from helping colleagues achieve their goals. Strategic & Purpose-Driven: You maintain a clear focus on the end goal in every task. You demonstrate strategic thinking, connecting your daily work to the broader organizational objectives. Situationally Intelligent: You are highly adaptable and possess a strong sense of self-awareness. You can accurately read the environment, and needs of the workplace, and adjust your communication and work style accordingly to maximize your positive impact. Essential Technical & Documentation Skills: You are comfortable working across various software and platforms and able to learn new technologies quickly: Microsoft Suite: Strong working knowledge of the suite, including advanced proficiency in Excel and Word, as well as familiarity with Teams, SharePoint, and Power Forms. Documentation & Copy Writing: You are comfortable writing and/or proofreading and editing written words and information in various formats. You have the proven ability to document existing and new processes clearly and accurately. Digital Workflow Tools: Comfortable learning advanced capabilities of tools such as Adobe Acrobat Pro and DocuSign. Other Information The Business Operations Support Team in the College of Arts & Sciences works to ensure continuity of business operations during unexpected challenges and staffing vacancies by providing fiscal and administrative support to the departments, programs, institutes, and centers across our college. By partnering directly with units, we deliver tailored temporary operational support, comprehensive systems analysis and process implementation, and targeted training services. Our approach focuses on collaboration, customization and excellence. To learn more, please visit *************************************************** Helpful The College of Arts and Sciences is the largest and most academically comprehensive at FSU, encompassing 200-plus major programs of study and approximately 11,000 students. Every day, an outstanding team of more than 2,200 faculty and staff members in the College of Arts and Sciences work together to deliver exceptional academic programming to our students, conduct groundbreaking research, and provide research and administrative support across nearly three dozen departments, programs, centers and institutes. A career in the College of Arts & Sciences has global reach and meaningful impact, contributing directly to the success of the research and academic teaching efforts at Florida State University! University Information One of the nation's elite research universities, Florida State University preserves, expands, and disseminates knowledge in the sciences, technology, arts, humanities, and professions, while embracing a philosophy of learning strongly rooted in the traditions of the liberal arts and critical thinking. Founded in 1851, Florida State University is the oldest continuous site of higher education in Florida. FSU is a community steeped in tradition that fosters research and encourages creativity. At FSU, there's the excitement of being part of a vibrant academic and professional community, surrounded by people whose ideas are shaping tomorrow's news! Learn more about our university and campuses. Anticipated Salary Range Anticipated starting salary for the position is in $50,000s and will be offered commensurate with experience and qualifications. FSU Total Rewards FSU offers a robust Total Rewards package. Visit our website to learn more about our Compensation, Benefits, Wellness, Recognition, and Employee Development programs. Use our interactive tool to calculate Total Compensation options based on potential salary, benefits and retirement contributions, earned leave, and other employment-related perks. How To Apply If qualified and interested in a specific job opening as advertised, apply to Florida State University at ********************* If you are a current FSU employee, apply via my FSU > Self Service. Applicants are required to complete the online application with all applicable information. Applications must include all work history up to ten years, and education details even if attaching a resume. Considerations This is an A&P position. This position requires successful completion of a criminal history background check. Applicants invited to interview will be asked to conduct a work sample. Equal Employment Opportunity FSU is an Equal Employment Opportunity Employer.

About Us SolomonEdwardsGroup, LLC ("SolomonEdwards") is a full-service professional services firm offering financial, operational, and technology consulting and operations support. We work with some of the world's most prominent companies to help them envision and achieve a better future. We know that our consulting services are only as meaningful as the people and talent behind them, and we are committed to recruiting incredibly talented, committed, collaborative individuals who can help us deliver exceptional client service. For more information, visit SolomonEdwards Position Summary: SolomonEdwards is looking for a Mortgage Business Analyst for one of its mortgage clients to perform daily loan reviews to ensure the accuracy of loan findings. You will provide support in managing a broad variety of departmental operations including special projects, strategic planning processes and initiatives, and conducting data integrity, compliance, and operational efficiency analysis and reporting. As the Mortgage Business Analyst, you will develop interim automated solutions to assist various departments, create exception reporting, and automate routines in addition to various other department-related activities. Position Locations: Phoenix, AZ Tampa, FL St. Louis, MO Plano, TX Essential Duties: - Create and produce regular compliance reports that serve to hold the division accountable for meeting defined targets. - Serve as a point person to interact with internal and external clients to facilitate various complex projects and presentations. - Assist business units with developing interim business tools to facilitate an increased level of efficiency. - Support the Operations team with data analysis and problem-solving. - Draft policies and procedures for the different department roles and responsibilities. - Perform other related duties as required and assigned. - Demonstrate behaviors that are aligned with the organization's desired culture and values. Qualifications: - Bachelor's degree in business administration or related field required. - Financial Services and, if possible, mortgage industry experience preferred. Skills and Job-Specific Competencies: - Highly proficient in Excel, Word, and PowerPoint. - Must possess superior analytical skills. Travel Requirements: No travel will be required, unless at the client's discretion. Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be provided to qualified applicants or candidates with disabilities upon request to enable them to perform essential functions. This role may require mobility to attend in-person meetings, sitting or standing for extended periods, and the use of telephone, computer, or other electronic communication devices. Salary Range: SolomonEdwards values your unique and individual experience and background. As such, we take a comprehensive approach when determining compensation for our roles. The compensation for this specific role is based on a wide range of factors, including but not limited to, education, licensure and certifications, location, experience, and training. A reasonable estimate for the current hourly range for this role is $20-24. Benefits: We are committed to providing health and financial stability by offering a comprehensive suite of benefits. Benefits include access to top-tier employers and job opportunities, health insurance, sick leave, and 401(k). Inclusion and Diversity Statement: SolomonEdwards is an Equal Opportunity/Affirmative Action employer. We firmly believe in fostering an inclusive and diverse workplace environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation, veteran status, or any other characteristic protected by applicable laws. All employees, including managers and supervisors, are responsible for upholding our EEO and diversity principles. Discrimination or harassment of any kind will not be tolerated. We value the contribution and wisdom of the team. At SolomonEdwards, we have built a vibrant and inclusive community. Our team members are curious, committed, and diverse. In keeping with our mission to build value through people, we cultivate a culture where differences are celebrated, and all members are treated fairly and equitably. Employees, business partners, and our extended stakeholder family are empowered to share their experiences, ideas, and perspectives; and to be their whole selves. Privacy: We adhere to the California Consumer Privacy Act (CCPA). Your privacy is important to us, and we never sell your data to third parties. Personal information is only collected to match applicants with job opportunities. Copy/paste this URL to learn more about your rights: SolomonEdwards' Privacy Policy. Our Recruiter Promise: Our talent acquisition team prioritizes integrity, professionalism, and transparency in every interaction. When you engage with SolomonEdwards, you can trust a respectful, secure experience from verified contacts. Copy/paste this URL to learn more about how we protect your candidate experience: Recruiter Promise. Job Ref: 141861 ### Place of Work On-site ### Requisition ID 141861 ### Application Email ****************************

**_What Application Development & Maintenance contributes to Cardinal Health_** Information Technology oversees the effective development, delivery, and operation of computing and information services. This function anticipates, plans, and delivers Information Technology solutions and strategies that enable operations and drive business value. Application Development & Maintenance performs configuration or coding to develop, enhance and sustain the organization's software systems in a cross-functional team environment through adherence to established design control processes and good engineering practices. This job family programs and configures end user applications, systems, databases and websites to achieve the organization's internal needs and externally-facing business needs. Application Development & Maintenance partners with business leaders, investigates user needs and conducts regular assessments, maintenance and enhancements of existing applications. The SAP Software Engineer focused on Data Conversions, Data Quality, and Reporting is responsible for designing, developing, and maintaining data solutions that ensure data integrity and enable effective business intelligence. The role combines technical skills in data migration and ETL processes with an understanding of data governance and reporting tools. **_What is expected of you and others at this level_** + Applies comprehensive knowledge and a thorough understanding of concepts, principles, and technical capabilities to perform varied tasks and projects + May contribute to the development of policies and procedures + Works on complex projects of large scope + Develops technical solutions to a wide range of difficult problems + Solutions are innovative and consistent with organization objectives + Completes work; independently receives general guidance on new projects + Work reviewed for purpose of meeting objectives + May act as a mentor to less experienced colleagues **_Responsibilities_** + Design and execute data conversion strategies for SAP implementations and upgrades, including data extraction, transformation, and loading (ETL) from legacy systems into SAP. + Utilize SAP data migration tools such as SAP Data Services, LSMW, and Migration Cockpit to perform data loads and conversions. + Develop and maintain technical specifications, data mapping documents, and transformation rules. + Collaborate with business and technical teams to gather data requirements and ensure seamless data flow across systems. + Establish and maintain data quality frameworks to ensure the accuracy, consistency, and integrity of master and transactional data in SAP. + Perform data profiling, cleansing, and validation to identify and resolve data discrepancies before and after migration. + Define and monitor data quality metrics and key performance indicators (KPIs). + Work with business data stewards to correct data quality issues and promote data governance policies and standards. + Design, develop, and implement reporting solutions, dashboards, and analytical models using SAP technologies like SAP Analytics Cloud (SAC), SAP BW/4HANA, or SAP Fiori. + Translate business needs into technical specifications for reports and ad-hoc queries. + Optimize report performance and data extraction processes for efficiency. + Provide support and training to end-users on reporting tools to enable data-driven decision-making **_Qualifications_** + Bachelor's Degree in related field preferred or equivalent work experience preferred + Proven experience in SAP Data Conversions, migrations and ETL processes. + Proficiency with SAP data tools such as SAP Data Services, SAP BW/HANA or SAP Analytics Cloud + Strong knowledge of SQL, data modelling and database concepts + Experience with SAP modules and data structures (e.g., Master Data, Financials, Supply Chain, OTC, PTP processes). + Excellent analytical, problem solving and communication skills + Ability to work both independently and collaboratively with cross-functional teams **Anticipated salary range:** $94,900 - $135,600 **Bonus eligible:** No **Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being. + Medical, dental and vision coverage + Paid time off plan + Health savings account (HSA) + 401k savings plan + Access to wages before pay day with my FlexPay + Flexible spending accounts (FSAs) + Short- and long-term disability coverage + Work-Life resources + Paid parental leave + Healthy lifestyle programs **Application window anticipated to close:** 01/20/2026 *if interested in opportunity, please submit application as soon as possible. The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity _Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._ _Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._ _To read and review this privacy notice click_ here (***************************************************************************************************************************

360 IT Professionals is a California base Minority Business Enterprise specializing in the field of IT Consulting and Staffing. Since our Inception we have been providing industry leading IT solutions for Staffing and Software Development. We have more than 30 IT Staffing Services contracts across USA and working closely with Fortune 500 Companies and Key Private sector Agencies. We are providing staffing support to more than 10 State Customers across USA and have successfully staffed for more than 260 roles in last 6 months. Job Description Job Title: QA Analyst Duration: 12 Months Work Location: Tallahassee FL Qualifications Automated Testing Tools, Quality assurance Additional Information ASQ and anycertification in quality is highly preferred

We are recruiting on behalf of our client: The Quality Assurance Analyst ensures the delivery of quality software applications through the development and execution of formal test plans. This role integrates manual and automated testing, tracks quality metrics, and collaborates closely with development teams. The analyst also acts as an internal consultant, delivering quality process training and advising on testing best practices. Primary Duties & Responsibilities Plan and implement various types of testing: regression, functional, data validation, system integration, load and performance Develop and execute formal test plans and automated/manual test cases/scripts Define and track QA metrics (defects, counts, results, status) Analyze data for process evaluation and continuous improvement Collaborate with development teams on testing strategies Isolate, reproduce, and help resolve defects; verify fixes Support User Acceptance Testing (UAT) with customers Research and implement new testing technologies/practices Act as a quality consultant and trainer for technical staff Coordinate, facilitate, and report on test-related activities Education Bachelor's degree in Computer Science, Information Systems, or related field Or 2 years of relevant experience can substitute for education requirement Experience 3-5 years professional experience in Software Quality Assurance or related field Preferred Requirements 3-5 years of automated testing experience, preferably with Selenium WebDriver Experience in a DevOps environment (Preferably Azure) Experience testing ETL jobs (including Informatica) Proficiency in developing automated test scripts using .NET, SQL, or similar scripting languages Knowledge of IT infrastructure, application development technologies (mainframes, databases, data integration) Familiarity with AI and modern software testing practices