Quality Assurance Analyst - Journeyman (Bilingual)
Quality Assurance Analyst job in Topeka, KS
ASM Research provides services in support of the Military OneSource Program for military members and their families, similar to a commercial Employee Assistance Program (EAP). This program provides a broad array of information, resources, referrals, and counseling to about 4.7 million persons or "participants," which includes military service members, their families, and eligible civilians at locations worldwide. Services are provided through a 24/7 contact center accessible via internet website, toll free telephone, secure real-time text/video chat, email, or postal mail and include non-medical counseling; financial counseling; tax assistance; spouse education and career information; adoption information; child care; Exceptional Family Member Programs (EFMPs); deployment support; disability information; elder care; educational services for adults, children, and youth; relocation services; pet care; health and wellness coaching; housing assistance; legal service referrals; single service member services; lodging; military benefits; relationship support; skill building services for parenting; spouse relocation and transition; peer-to-peer support; and support for everyday issues (e.g., locating a plumber or automobile mechanic).
Quality Assurance Analysts provide QA support to monitor performance for all Military OneSource operations to meet minimum standards in the SLAs and Performance Metrics. In this role they will monitor customer interactions and review/analyze customer feedback to evaluate overall customer experience. Assigns root cause and identifies systemic quality problems. Uses data from call observations to create quality improvement action plans and drive projects working with team and third-party vendors. Accurately compares measurements between team, vendors and client partners. Reports findings from complaints and call monitoring to the client, internal, and vendor teams. Makes recommendations on quality initiatives.
**Job Responsibilities**
+ Conducts audits and reviews using scoring protocols for calls and/or case records using a pre-determined set of criteria, documenting results in a detailed report.
+ Supports data entry and analysis following URAC minimum standards and defined SOPs as specified in the Quality Management Plan.
+ Maintains and provides all records and reports pertaining to QA documentation.
+ QA Analysts adhere to and promote auditing standards, participate in team meetings, training requirements and calibration sessions.
+ Supports analysis of Duty to Warn, Adverse Incidents, and Mandated Reporting in compliance with defined processes and reporting standards
+ Monitors customer interactions for timeliness of answer, active listening, request/issue identification, correct call hold, professionalism, compliance requirements, request/issue resolution, and appropriate closing.
+ Analyzes survey results for improving communication process and providing feedback to the communication owners.
+ Utilizes quality monitoring program to compile and track performance at individual, functional, and program levels.
+ Provides feedback to agents and managers based on observed strengths and improvement opportunities.
+ Analyzes readership, comprehension and application of communicated actions.
+ Serves as a resource and escalation point for all lines of business so that reviews of calls are accurate for technical content and employees are provided with the correct policies, procedures, and/or reference materials.
+ Identifies trends in service and provides that data to the training team to enhance current training.
+ Documents customer/call communications processes and makes recommendations.
+ Implements operational process improvement initiatives on a regular basis, as well as through long-term projects.
+ Provides call quality metrics data to generate and maintain volume forecasts to support management with scheduling and staffing needs.
+ Leads brainstorming sessions to improve call system, communications processes, customer satisfaction, agent processes and agent effectiveness.
+ Completes activities related to deploying communications including but not limited to creating checkpoints based on important points, creating surveys for reader feedback and continuous improvement, and providing recommendations for communications process improvement.
+ Coordinates with client to create content for agent communications.
+ Develops and distributes new agent communications, researching content and obtaining appropriate feedback and reviews as needed.
+ Creates and implements training plans to orient new hires and ensure a smooth transition from learning environment to daily production environment.
+ Identifies agent communication needs and makes recommendations to Call Center management.
**Minimum Qualifications**
+ U.S. citizen and fluent English and Spanish speaker
+ Possess strong written and verbal communication skills
+ Must submit to and successfully pass a DoD-initiated Tier 2 - Public Trust Background Investigation
+ Bachelor's degree and 5 years of contact center quality assurance experience (additional 4 years of work experience may be considered in lieu of Bachelor's degree)
+ Solid working knowledge of standard computer software (Microsoft Office business suite to include Outlook, Word, Excel, PowerPoint, and Project)
**Other Job Specific Skills**
+ Demonstrated ability to contribute to quality assurance program creation or execution.
+ Experience with call center call monitoring/recording software.
+ Exceptional customer service and problem-solving skills.
+ Ability to explain and present ideas clearly and concisely to diverse audiences, using appropriate language.
+ Excellent analytical skills and strong decision-making abilities.
+ Proven ability to achieve and maintain departmental quality standards.
+ Strong Internet software and Windows operating systems and software skills.
+ Demonstrated ability to train and develop new and existing support agents.
+ Excellent interpersonal, facilitation, and relationship management skills.
+ Demonstrated ability to effectively communicate and interact with interdepartmental staff and across organizational lines.
+ Critical thinker with the ability to solve complex problems; able to apply quality improvement techniques.
+ Great coordination skills across multiple departments of the Customer system.
**Compensation Ranges**
Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.
**EEO Requirements**
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.
Physical Requirements
The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.
**Disclaimer**
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
$25.00
EEO Requirements
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.
Integration & Automation Lead
Quality Assurance Analyst job in Topeka, KS
Meta Platforms, Inc. (Meta), formerly known as Facebook Inc., builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps and services like Messenger, Instagram, and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. To apply, click "Apply to Job" online on this web page.
**Required Skills:**
Integration & Automation Lead Responsibilities:
1. Lead architecture and design of complex systems that cut across multiple domains of internal and external systems integrations in a highly collaborative cross-functional environment.
2. Collaborate with Product management, Systems Engineering, and other cross-functional teams to assess viability of platforms, new product features, new processes and put together a systems architecture for integrations processes and systems internally and externally.
3. Identify opportunities and technologies that improve process efficiency or user experience, develop a plan to validate and mature new technologies, and collaborate with cross-functional team to integrate new solutions.
4. Collaborate with system program management to assess and develop project schedule and milestones as well as identify risks and mitigation plan.
5. Optimize architecture for throughput, performance and data integrity.
6. Drive resolution of technical issues by working with the cross-functional teams, such as Operational teams, Technology teams, CM/JDM partners and vendors.
7. Track development and test progress toward implementation schedule, fix issues and drive changes to design based on resolution.
8. Telecommute from anywhere in the U.S. permitted.
**Minimum Qualifications:**
Minimum Qualifications:
9. Employer requires a Bachelor's degree (or foreign degree equivalent) in Technology, Industrial Engineering, Systems Engineering, or related field and 10 years of work experience in job offered or in a manufacturing, technical, or supply-related occupation
10. Experience must include 10 years of experience in the following:
11. 1. Supply chain operations
12. 2. EDI/API solutions
13. 3. Ansi X12, EDIFACT, RosettaNET, JSON, and Avro
14. 4. Transport protocols: REST, AS2, and SFTP
15. 5. Supply chain functional areas: Assemble to Order, Build to Order, Build to Forecast-Ship to Order, Direct Ship, Drop Ship, Manufacturing Execution Systems, Systems Integration/EDI, Logistics and Trade Compliance, Order Management, Factory Planning and Scheduling, Manufacturing Quality, Product Data Management, and NPI
16. 6. Databases and SQL
17. 7. High-volume consumer electronics
18. 8. Bringing new products to market
19. 9. Building internal and external customer relationships and delivering business value
**Public Compensation:**
$283,800/year to $295,152/year + bonus + equity + benefits
**Industry:** Internet
**Equal Opportunity:**
Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.
Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.
Guidewire UAT Test Lead
Quality Assurance Analyst job in Topeka, KS
**Anywhere** **Type:** Contract **Category:** Quality Assurance (QA) **Industry:** Insurance **Workplace Type:** Remote **Reference ID:** JN -062025-102691 **Shortcut:** ********************************** + Description + Recommended Jobs
**Description:**
**Job Summary:**
We are seeking an experienced UAT Test Lead with expertise in Guidewire insurance platform to join our team. The successful candidate will be responsible for leading User Acceptance Testing (UAT) activities for our Guidewire-based insurance systems, ensuring that all system changes meet business requirements and are thoroughly tested. This is a key role that requires strong technical, analytical, and leadership skills to ensure the successful delivery of business-critical projects.
** Remote **
EST hours required
Pay rate: $65-$75/hr
_ _ _Due to client requirement, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance._
**Responsibilities:**
+ Develop and execute comprehensive UAT test plans, test cases, and test scripts to ensure Guidewire system changes meet business requirements.
+ Identify and prioritize testing requirements and collaborate with stakeholders to ensure testing scope is aligned with business objectives.
+ Create detailed test cases and test scripts to validate Guidewire system functionality, including policy, claims, billing, and other insurance-specific processes.
+ Ensure test cases cover all aspects of system changes, including functional, integrations, and data migration testing.
+ Coordinate with IT teams to set up and configure UAT test environments, including Guidewire system instances, data sources, and testing tools.
+ Ensure test environments are adequately sized and configured to support testing requirements.
+ Lead and coordinate UAT testing activities, including testing, defect reporting, and defect tracking.
+ Collaborate with business stakeholders, IT teams, and vendors to identify and resolve UAT defects and issues.
**Experience Requirements:**
+ 10+ years of experience in software testing, quality assurance, or a related field, preferably in the insurance industry.
+ Guidewire
+ Proven experience with Guidewire InsuranceSuite (PolicyCenter, ClaimCenter, BillingCenter) is required.
+ Experience in UAT testing, creating test strategy, test planning, and test execution is essential.
+ Experience writing Gherkin/Cucumber syntax for BDD
+ Experience building out Automation test scripts from ADO user stories.
+ Experience using LoadRunner for performance Testing is plus.
+ Experience working in large-scale Guidewire implementations or upgrades
+ Experience working and coordinating with offshore testing partners and holding them accountable for delivery.
**Education Requirements:**
**Certifications:**
+ Guidewire certification (Guidewire Certified Associate) is required
+ Certified Software Testing Professional (CSTP) or Certified Test Engineer (CTE) certification is desirable.
_Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range._
_W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality._
_Please be advised- If anyone reaches out to you about an open position connected with Eliassen Group, please confirm that they have an Eliassen.com email address and never provide personal or financial information to anyone who is not clearly associated with Eliassen Group. If you have any indication of fraudulent activity, please contact ********************._
_About Eliassen Group:_
_Eliassen Group is a leading strategic consulting company for human-powered solutions. For over 30 years, Eliassen has helped thousands of companies reach further and achieve more with their technology solutions, financial, risk & compliance, and advisory solutions, and clinical solutions. With offices from coast to coast and throughout Europe, Eliassen provides a local community presence, balanced with international reach. Eliassen Group strives to positively impact the lives of their employees, clients, consultants, and the communities in which they operate._
_Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status._
_Don't miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!_
Software Quality Assurance Analyst 2
Quality Assurance Analyst job 47 miles from Topeka
We are seeking a full-time Software Quality Assurance Analyst 2 in our Olathe, KS location. In this role, you will be responsible for working with software development teams to ensure compliance to regulatory and internal standards through certification of Garmin software releases by preparing certification documentation, and/or by conducting software quality assurance activities.
Essential Functions
* Draft RTCA DO-178B/DO-178C certification documents and can apply deviations to the standards and process when applicable
* Modify and/or develops scripts that can query data for RTCA DO-178B/DO-178C compliance data
* Participate in the maintenance of software standards, templates, and forms
* Review software documents for accuracy and compliance, including the review of system level software parts such as loader cards
* Review and find issues with RTCA DO-178B/DO-178C deliverables
* Share process expertise with product development teams to provide reliable, repeatable, and efficient SW releases
* Provide solutions to a variety of problems using sound problem solving techniques
* Work cooperatively with Engineering teams to negotiate resolutions for issues found in SQA functions and support high level software product testing as needed
* Serve as a mentor to less experienced Software Certification Analysts
* Collaborate effectively with product teams to accomplish goals with Garmin's best interest in mind
Basic Qualifications
* Bachelor's Degree in Business Administration or related field AND a minimum of 1 year relevant experience OR Associate's Degree in a related field AND a minimum of 3 years relevant experience
* Excellent academics (cumulative GPA greater than or equal to 3.0 as a general rule)
* Must possess experience in technical writing, software quality, or other SW development supporting role
* Demonstrate proficient use and knowledge of tools designed for engineering document management
* Demonstrate proficient use and knowledge of established software standards and procedures
* Demonstrated strong and effective verbal, written, and interpersonal communication skills
* Demonstrates ability to complete well defined basic tasks and/or projects
* Demonstrates proficiency using Microsoft Word and Excel
* Demonstrates a sense of urgency, commitment, and focus on the right priorities in developing solutions in a timely fashion while maintaining and delivering a high level of quality and accuracy
* Must be positive, detail oriented, analytical, organized, team oriented and a driven problem solver, multi-tasker, and self-starter with the ability to prioritize and manage time in a fast paced, deadline-driven environment with excellent follow-up skills
* Consistent demonstration of quality and effectiveness in work documentation and organization
Desired Qualifications
* Outstanding academics (cumulative GPA greater than or equal to 3.5)
* Experience with RTCA DO-178B/DO-178C process
* Experience in software planning/development/verification
* Experience with JIRA or other software issue and project tracking software
* Experience with data query languages like SQL or JQL
Garmin International is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, veteran's status, age or disability.
This position is eligible for Garmin's benefit program. Details can be found here: Garmin Benefits
Business Analyst
Quality Assurance Analyst job in Topeka, KS
Integrated Resources, Inc is a premier staffing firm recognized as one of the tri-states most well-respected professional specialty firms. IRI has built its reputation on excellent service and integrity since its inception in 1996. Our mission centers on delivering only the best quality talent, the first time and every time. We provide quality resources in four specialty areas: Information Technology (IT), Clinical Research, Rehabilitation Therapy and Nursing.
Job Description
Position: Business Analyst
Duration: 6 Months possible hire
Location: Topeka, KS
Direct client: Immediate Interview
Business analysts typically take the lead role in:
Assisting with the business case
Planning and monitoring
Eliciting requirements
Requirements organization
Translating and simplifying requirements
Requirements management and communication
Requirements analysis
Required skills
:
We need people with 5-10 years of experience and having experience with annuity product development is likely the most useful background.
Having exposure to other regulatory and compliance issues would be a plus
Additional Information
Thanks
Nagesh
732-429-1641
Business Analyst Veeva
Quality Assurance Analyst job in Topeka, KS
About Us: Cognizant (Nasdaq: CTSH) engineers' modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at *****************
Job Summary
Our team is looking for a Veeva RIM and Veeva SafetyDocs Business analyst with publishing tools such as PleaseReview Lorenz Docubridge and ISI Toolbox with strong life science experience.
Responsibilities
1. Manage Veeva user administration and support ensuring smooth access and functionality for users.
2. Collaborate with stakeholders to implement and optimize REST API endpoints develop efficient VQL queries and maintain optimal system performance by considering API burst limits.
3. Provision and troubleshoot issues related to PleaseReview ensuring timely resolutions and conducting training sessions for business and end users to enhance productivity.
4. Configure troubleshoot and resolve issues related to ISI Toolbox in a timely manner.
5. Maintain effective communication with key business stakeholders ensuring swift issue resolution and system support.
6. Quarterly releases by testing new features assessing potential impacts and guiding users through new functionalities.
Veeva Certification highly preferred.
Applications will be accepted until July 9th, 2025.
Salary and Other Compensation:
The annual salary for this position is between $60,325 to $109,000 depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
· Medical/Dental/Vision/Life Insurance
· Paid holidays plus Paid Time Off
· 401(k) plan and contributions
· Long-term/Short-term Disability
· Paid Parental Leave
· Employee Stock Purchase Plan
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
Pega Business Analyst
Quality Assurance Analyst job in Topeka, KS
**Job** **Title:** Pega Business Analyst **Type:** 1099/C2C Independent Contractor **Pay** **Rate:** $70-85/hr Cayuse Commercial Services (CCS) delivers fresh solutions to business challenges in the technology and business services environment. Services available are application development, business process outsourcing, data services, and professional services. Cayuse helps clients to achieve impactful outcomes such as improved efficiency, reduced cost, increased profitability and accelerated time to market.
**Job Summary:**
We are seeking an experienced **Business Analyst specializing in Pega** to join our team as an independent contractor. In this role, you will play a key part in gathering and analyzing business requirements, working with technical teams, and ensuring the successful delivery of Pega-based solutions. You'll bridge the gap between business needs and technology by translating functional requirements into clear documentation and actionable insights.
**Responsibilities**
**Key Responsibilities:**
+ Collaborate with business stakeholders to gather, define, and document detailed requirements for Pega solutions.
+ Create user stories, process flows, use cases, and functional specifications.
+ Work closely with Pega architects and developers to ensure requirements are technically feasible and aligned with business goals.
+ Participate in Agile ceremonies including sprint planning, daily stand-ups, reviews, and retrospectives.
+ Assist in testing efforts, including defining acceptance criteria and validating developed solutions.
+ Support change management activities, training, and user documentation as needed.
+ Serve as a liaison between business units and technical teams throughout the development lifecycle.
**Qualifications**
**Required Qualifications:**
+ 5+ years of experience as a Business Analyst on Pega implementations.
+ Solid understanding of Pega platform capabilities, applications, and terminology.
+ Experience working in Agile/Scrum environments.
+ Strong analytical, communication, and documentation skills.
+ Ability to manage multiple priorities and stakeholder expectations.
+ Self-starter with excellent time management working in a remote setup.
**Preferred Qualifications:**
+ Pega Business Architect (BA) Certification.
+ Experience in one or more Pega frameworks (e.g., Customer Service, Sales Automation, Smart Dispute).
+ Background in process improvement or business process modeling.
+ Experience working with distributed, cross-functional teams.
**Other Duties:** _Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice._
_Cayuse is an Equal Opportunity Employer. All employment decisions are based on merit, qualifications, skills, and abilities. All qualified applicants will receive consideration for employment in accordance with any applicable federal, state, or local law._
**Pay Range**
USD $70.00 - USD $85.00 /Hr.
Submit a Referral (**********************************************************************************************************************************
**Location** _US-_
**ID** _2025-2564_
**Category** _Information Technology_
**Position Type** _Independent Contractor_
**Remote** _Yes_
**Clearance Required** _None_
Senior Test Engineer
Quality Assurance Analyst job in Topeka, KS
This job is an integral member of an agile scrum team responsible for writing, executing, analyzing and testing our software products, in order to build scalable applications across all digital channels to serve our customers. The incumbent will be responsible for taking a software quality and customer view of software solutions so that the developers can build high quality applications to meet the needs of the product vision. The incumbent, and team, will be involved in every aspect at part of the SDLC process from idea generation, business analysis, UX design and rigorous testing against industry standards for quality assurance traceability and compliance. The incumbent requires the technical acumen to develop and execute test automation code as a part of on-going regression testing standards. Test engineers are expected to participate in refining the CICD process, code review their code, and engage in manual testing. The incumbent is to act as subject matter expert and provide guidance and resolve questions from other test engineers.
**ESSENTIAL RESPONSIBILITIES**
+ Responsible for working with software engineers, product analysts, and other stakeholders to understand requirements surrounding new or enhanced features.Responsible for writing test case documents, test plan documents, and test results that adheres to SOC2 standards set forth by Principal Analysts. Performs peer reviews of testing artifacts. Acquires, manipulates or creates all necessary test data needed for software quality assurance. Responsible for mentoring junior test engineers in this capacity.
+ Responsible for idea generation, exploring and suggesting business rules that would apply to achieve the required product features.And contributing to an evolving and updated product backlog. Attends release activities as needed in order to ensure successful, high-quality product updates. Coordinates release night activities for the department.
+ As a part of an agile work team, responsible for participating in all scrum ceremonies, assisting in sprint planning and completing required sprints in the development through final execution of software applications/programs. Communicate any issues/blockers to the Scrum Master in a timely manner. Help in story creation (i.e. DoD, Acceptance Criteria, estimation).Creates Tasks for their stories in RTC or Jira, and updates status and assignment accordingly. Monitor work against production schedule andprovide progress updates and report any issues or impediments to senior analysts/principals on a regular basis.
+ Responsible for software development and execution of test automation code as a part of on-going regression testing standards. Test engineers will work with a variety of QA Automation technologies including; Java programming, Selenium, Appium and our cloud build and delivery processes. Role is responsible and expected to participate in refining the CICD process, code reviews, and mentoring other junior test engineers.
+ Other duties as assigned.
**EDUCATION**
**Required**
+ Bachelor's Degree Information Systems, Healthcare Administration or closely related field
**Substitutions**
+ None
**Preferred**
+ **Master's Degree in Information Systems, Business Management or Healthcare Administration**
**EXPERIENCE**
**Required**
+ 5 years of writing test artifacts that adheres to SOC2 standards
+ 1 year of developing test automation software according to coding and industry best practices.
+ 1 year of mentoring junior Test Engineers at some levels of job responsibility
To Include:
+ 5 years of writing test cases according to standard templates, simply, clearly, and concisely **OR** writing test plans according to standard templates, defining test strategy and assumptions **OR** test case and test plan peer review
**Preferred**
+ 5 years of developing test automation software according to coding and industry best practices
To Include:
+ 3 years of Leadership experience. Drives outcomes and solutions. Sets standards others can follow
**LICENSES or CERTIFICATIONS**
**Required**
+ None
**Preferred**
+ None
**SKILLS**
+ Demonstrated ability to achieve stretch goals in a highly innovative and fast paced environment
+ Have experience working with agile methodology of scrum
+ Ability to speak and write English fluently and idiomatically
+ Knowledge of best practices of the full software development life cycle, including requirements, source control management, build processes, testing, and operations
+ Strong track record in designing and implementing large scale consumer facing applications
+ Strong sense of ownership, urgency, and drive
+ Demonstrated passion for user experience and improving usability
+ Experience and willingness to mentor junior team members and help develop their skills and leadership
**Language (Other than English):**
None
**Travel Requirement:**
0% - 25%
**PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS**
**Position Type**
Office-based
Teaches / trains others regularly
Rarely
Travel regularly from the office to various work sites or from site-to-site
Occasionally
Works primarily out-of-the office selling products/services (sales employees)
Never
Physical work site required
Yes
Lifting: up to 10 pounds
Constantly
Lifting: 10 to 25 pounds
Rarely
Lifting: 25 to 50 pounds
Never
**_Disclaimer:_** _The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job._
**_Compliance Requirement_** _: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies._
_As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company's Handbook of Privacy Policies and Practices and Information Security Policy._
_Furthermore, it is every employee's responsibility to comply with the company's Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements._
**Pay Range Minimum:**
$67,500.00
**Pay Range Maximum:**
$126,000.00
_Base pay is determined by a variety of factors including a candidate's qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets._
Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.
We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the email below.
For accommodation requests, please contact HR Services Online at *****************************
California Consumer Privacy Act Employees, Contractors, and Applicants Notice
Req ID: J263195
Business Analyst-National Accounts Construction
Quality Assurance Analyst job 47 miles from Topeka
Job Description
Why DH Pace?
DH Pace Company is a distribution, construction and service organization offering a complete range of door and door related products and commercial security products. The company is privately owned and has been in operation over 95 years! We have 50+ US offices in 24 states with 2024 company-wide sales over $1 billion.
Our mission is to enhance the communities we serve by improving the safety, convenience, and aesthetics of the buildings where we live, work, and play. Our foundation of values represents who we are and what we stand for. Values are never situational or circumstantial, they are always and forever. Our core values are R.I.S.E. Respect, Integrity, Service, and Excellence.
DH Pace Company, Inc is seeking to hire a Business Analyst in our National Accounts Construction group in our Olathe, KS office! You will perform a wide range of administrative and office support activities to facilitate the efficient operations of the organization. As a Business Analyst, you will work with all 50 plus DH Pace locations nationwide! You will have the opportunity to collaborate directly with Area Managers, Regional Managers, Corporate Teams, and additional Sr. Leaders across the organization.
Position Overview:
Identifying Business Problems: Analyzing data to identify inefficiencies and areas for improvement
Reviewing Business Operations: Assessing current business processes and operations to recommend enhancements
Documenting Requirements: Gathering and documenting business requirements to define project scope and objectives
Bridging Communication: Acting as a liaison between stakeholders and technical teams to ensure alignment on business goals
Developing Solutions: Formulating strategic recommendations to improve business performance
Other duties may be assigned
Qualifications:
Bachelor's degree preferred and two (2) to four (4) years administrative office experience or an equivalent combination of education and experience may be considered
Strong attention to detail
Ability to multi-task and work efficiently in a fast-paced work environment
Computer proficient
Successful candidate will have excellent communication and customer relation skills and high sense of urgency with exceptional problem-solving skills
Experience/Proficiency with ERP systems, SharePoint, Excel (Pivot Tables, Macros, Data sorting, etc.) is a must!
Experience with SQL, Microsoft Dynamics, and Oracle is a plus!
Experience with EPWS and Titan is a plus!
This position is an onsite position
Our benefit offerings include:
Medical, dental, and vision options: Available on the 1st day of the month following your start date!
Paid time off plan: 13 days accrued annually during your 1st year; 16 days accrued during your 2nd year!
Paid Holidays: New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day
Floating Holidays: Up to 2 floating holidays per year
Competitive compensation: Including annual performance evaluations!
401k retirement plan: Including an employer match!
Company paid: Life insurance, short-term disability, & long-term disability
and more!
Successful completion of references, employment verifications, background check, and drug screen required in advance of hire.
DH Pace Company, Inc. does not accept unsolicited resumes from search firms or agencies. Any resume submitted to any employee of DH Pace Company, Inc. without a prior written search agreement will be considered unsolicited and the property of DH Pace Company, Inc. Please, no phone calls or emails.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Business Analyst
Quality Assurance Analyst job 47 miles from Topeka
Job Description
At Excelligence Learning Corp., we're on a mission to transform education through innovation, insight, and impact. As a Business Analyst, you won't just crunch numbers-you'll unlock opportunities. This role is central to the success of our flagship brands, Really Good Stuff (RGS) and Discount School Supply (DSS), empowering cross-functional teams with data-backed strategy, real-time insights, and forward-thinking analysis.
If you're passionate about visualizing data, optimizing performance, and influencing strategic decisions in a fast-paced, collaborative environment-we want to hear from you.
What You'll Do
Own and evolve our Tableau reporting ecosystem-building scalable, intuitive dashboards that power smarter decisions across Sales, Marketing, Finance, Merchandising, and Operations.
Analyze business performance across product, pricing, supply chain, and customer behavior to uncover actionable insights that improve sales, margin, and market reach.
Lead pricing strategy and elasticity modeling to inform discounting, promotions, and profitability.
Partner with data engineers to refine data sources and deliver high-impact, automated KPI reporting.
Conduct ad hoc analyses that combine qualitative and quantitative inputs to inform short- and long-term planning.
Champion scalable data operations through workflow documentation, stakeholder training, and best-practice governance.
Translate complex findings into clear business narratives and visual storytelling for all levels of the organization.
What You Bring
Bachelor's degree in Business Analytics, Marketing, Finance, Mathematics, or a related discipline.
5-7 years of experience in business or marketing analysis, preferably in a product-driven or ecommerce environment.
Expert-level proficiency with Tableau, Google Analytics (GA4), and Salesforce CRM.
Experience leveraging AI/ML-powered analytics for segmentation, personalization, or performance forecasting.
A sharp eye for KPIs, trends, and anomalies-paired with the communication skills to tell the story behind the numbers.
Collaborative, deadline-driven, and comfortable managing multiple priorities in a fast-paced setting.
Bonus Points For
Master's degree in Business, Analytics, or Finance.
Hands-on experience in pricing, product lifecycle planning, or merchandising strategy.
Familiarity with ecommerce or B2B sales environments.
Technical fluency with SQL, Python, or R.
Experience in forecasting models, inventory planning, or product demand analytics.
Why Join Us?
At Excelligence, you'll be part of a purpose-driven team creating innovative solutions that empower educators and students across the country. Your work will fuel smarter decisions, accelerate growth, and help shape the future of learning.
Staff Test Developer, AV Sensing
Quality Assurance Analyst job in Topeka, KS
_Remote: This role is based remotely but if you live within a 50-mile radius of [Atlanta, Austin, Detroit, Warren, Milford or Mountain View], you are expected to report to that location three times a week, at minimum._ **The Role** GM is developing the next generation of embedded platform software to deliver state-of-the-art features to our customers. To achieve that goal, our testing processes, tools, and infrastructure need to evolve. We are looking for energetic engineers to deliver high quality test tools and infrastructure to ensure the correctness of our software.
The AV Sensing Software team is responsible for the software that configures devices like lidars, cameras, radars, and IMUs and delivers sensor data to the AV stack running on GM vehicles.
This is an exciting and challenging opportunity to ensure the delivery of robust, scalable, and high-performance software. We are looking for a hands-on technical leader to dive deep into our software, write code to create and extend test frameworks, create tools to aid in software verification, define test strategies, and implement new processes to streamline our quality.
As a Staff Software Engineer, you will take input from various customer teams and bring their need for automated testing to life. You will have the opportunity to collaborate with different business units throughout GM and pursue technical and leadership growth.
**What You'll Do**
+ Lead the design, development, and implementation of advanced test automation frameworks, tools, and infrastructure.
+ Define and drive the overall test strategy for complex features and end-to-end systems, ensuring comprehensive test coverage.
+ Evaluate and recommend new technologies, tools, and best practices to improve the efficiency and effectiveness of our testing processes.
+ Contribute significantly to the architectural design and review of new features and systems from a testability, reliability, and performance perspective.
+ Drive a culture of quality throughout the development lifecycle, advocating for shift-left testing principles.
+ Develop and maintain robust, scalable, and maintainable automated tests (unit, integration, API, performance, security) using various programming languages (e.g., C++, Rust, Go, Python).
+ Integrate automated tests into CI/CD pipelines, ensuring continuous feedback and early detection of issues.
+ Implement advanced monitoring and alerting for production systems to identify and proactively address quality issues.
+ Champion best practices in software development, testing, and quality assurance across the engineering organization.
**Additional Job Description**
**Your Skills & Abilities (Required Qualifications)**
+ 8+ years of progressive experience as a Software Development Engineer in Test (SDET) or a similar role, with at least 2-3 years in technical leadership or staff-level capacity.
+ 10+ years of experience developing in multiple programming languages such as C/C++, Rust, Python, Go, etc.
+ Bachelor's degree in computer science, Electrical Engineering, or related field.
+ Deep experience building and maintaining robust test automation frameworks (e.g., PyTest, GoogleTest, Robot Framework, HIL test platforms).
+ Strong understanding and hands-on experience with CI/CD pipelines (e.g. Jenkins, GitLab CI/CD, GitHub Actions, BuildKite, Azure DevOps) and integrating automated tests into the pipeline.
+ Strong experience with Git and collaborative development workflows.
**What Will Give You a Competitive Edge (Preferred Qualifications)**
+ Understanding of Vehicle Electrical Architecture and common automotive software design practices.
+ Experience using and development on open-source automation frameworks such as Robot.
+ Experience building and maintaining hardware-in-the-loop test platforms.
+ 5+ years of experience in Automotive SW Test or Development, including experience with test automation and test or software architecture.
+ Experience with build systems such as Bazel, or alternatives like CMake or Meson.
+ Familiarity with embedded Linux build systems such as Buildroot or Yocto.
+ Experience working with sensor technologies, particularly automotive grade (cameras, lidars, radars, IMUs)
**Compensation** **:** The compensation information is a good faith estimate only. It is based on what a successful applicant might be paid in accordance with applicable state laws. The compensation may not be representative for positions located outside of New York, Colorado, California, or Washington.
+ The salary range for this role is $165,000 to $253,000. The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position.
+ Bonus Potential: An incentive pay program offers payouts based on company performance, job level, and individual performance.
+ Benefits: GM offers a variety of health and wellbeing benefit programs. Benefit options include medical, dental, vision, Health Savings Account, Flexible Spending Accounts, retirement savings plan, sickness and accident benefits, life insurance, paid vacation & holidays, tuition assistance programs, employee assistance program, GM vehicle discounts and more.
**Relocation:** This job may be eligible for relocation benefits.
**About GM**
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.
**Why Join Us**
We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.
**Benefits Overview**
From day one, we're looking out for your well-being-at work and at home-so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards Resources (************************************************************* .
**Non-Discrimination and Equal Employment Opportunities (U.S.)**
General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.
All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws.
We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire (********************************************* .
**Accommodations**
General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email (Careers.Accommodations@GM.com) us or call us at ************. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.
We are leading the change to make our world better, safer and more equitable for all through our actions and how we behave. Learn more about:
**Our Company (**************************************************
**Our Culture**
**How we hire (************************************************
Our diverse team of employees bring their collective passion for engineering, technology and design to deliver on our vision of a world with Zero Crashes, Zero Emissions and Zero Congestion. We are looking for adventure-seekers and imaginative thought leaders to help us transform mobility.
Explore our global locations (********************************************
The policy of General Motors is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, General Motors is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at Careers.Accommodations@GM.com .In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.
Principal Specialist, Quality Assurance - Finance Operations
Quality Assurance Analyst job in Topeka, KS
**_What the Risk and Controls team within Global Financial Shared Services contributes to Cardinal Health_** The Risk and Controls team within Global Financial Shared Services is responsible for performing operational, quality, and SOX controls related to pricing processes. The team works closely with Pricing Operations teams within Shared Services, Internal and External Audit, and other business partners. The team is responsible for evaluating new pricing strategies and other improvement activities to assess the appropriateness of existing controls.
**_Responsibilities_**
+ Applies knowledge of auditing, accounting, pricing, and internal control concepts to evaluate financial and operational business activities.
+ Demonstrates knowledge of process flows, process documentation, and internal control identification.
+ Leverages project management skills to define audit testing plans, execute control testing and document testing results.
+ Demonstrates strong interpersonal skills to interact with others in a constructive manner that builds trust.
+ Clearly and accurately documents business processes and related audit findings.
+ Works closely with Pricing Operations teams within Shared Services, Internal and External Audit, and other business partners.
+ Responsible for evaluating new pricing strategies and other improvement activities to assess the appropriateness of existing controls.
**_Qualifications_**
+ 3+ years of experience preferred
+ Bachelor's degree in related field preferred, or equivalent work experience
**_What is expected of you and others at this level_**
+ Applies comprehensive knowledge and a thorough understanding of concepts, principles, and technical capabilities to perform varied tasks and projects
+ May contribute to the development of policies and procedures
+ Works on complex projects of large scope
+ Develops technical solutions to a wide range of difficult problems. Solutions are innovative and consistent with organization objectives
+ Completes work; independently receives general guidance on new projects
+ Work reviewed for purpose of meeting objectives
+ May act as a mentor to less experienced colleagues
**Anticipated salary range:** $79,700 - $113,800
**Bonus eligible:** No
**Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
+ Medical, dental and vision coverage
+ Paid time off plan
+ Health savings account (HSA)
+ 401k savings plan
+ Access to wages before pay day with my FlexPay
+ Flexible spending accounts (FSAs)
+ Short- and long-term disability coverage
+ Work-Life resources
+ Paid parental leave
+ Healthy lifestyle programs
**Application window anticipated to close:** 8/27/2025 *if interested in opportunity, please submit application as soon as possible.
The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity.
_Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._
_Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._
_To read and review this privacy notice click_ here (***************************************************************************************************************************
Charging HIL Test Engineer
Quality Assurance Analyst job in Topeka, KS
We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we're all a part of something bigger than ourselves. Are you ready to change the way the world moves?
Ford's Electric Vehicles, Digital and Design (EVDD) team is charged with delivering the company's vision of a fully electric transportation future. EVDD is customer-obsessed, entrepreneurial, and data-driven and is dedicated to delivering industry-leading customer experience for electric vehicle buyers and owners. You'll join an agile team of doers pioneering our EV future by working collaboratively, staying focused on only what matters, and delivering excellence day in and day out. Join us to make positive change by helping build a better world where every person is free to move and pursue their dreams.
In this position...
In this role you will operate and support VT(Vector) system-based Charging HIL test system on-site at our Long Beach CA location!
What you'll do...
+ Operate and support VT(Vector) system-based Charging HIL test system (on-site).
+ Create HIL test strategies, test cases, and scripts based on client, internal, and regulatory requirements.
+ Set-up test equipment and run hands-on tests.
+ Support all release testing and bug triaging.
+ Help identify gaps in requirements and review the requirements for testability.
+ Work on setups to allow highly automated software release testing.
+ Create data acquisition systems for test data recording.
+ Utilize numerical data analysis tools to interpret test results.
+ Document results and provide reports.
+ Establish traceability using requirement management tools and version control.
+ Investigate test failures through analysis and failure reproduction.
You'll have...
+ 3+ years of testing and validation experience.
+ Bachelor/master's degree in electrical engineering, Computer Science, or similar.
+ Knowledge of lab instruments such as DMM, Oscilloscope, power supplies, and DAQs
+ Excellent written, visual, and verbal communication skills.
+ Experience in Python scripting for any automation or test scripts.
+ Knowledge on Charging systems and its standards
+ Any Software development/programming experience.
+ Ability to break down requirements into tests
Even better, you may have...
+ Experience with industry standard I/O and communications interfaces, e.g., CAN and Ethernet.
+ Knowledge on AC/DC Charging including familiarity of standards ISO15118, DIN SPEC 70121 and SAEJ1772
+ Experience with CANoe, CAPL
+ Test automation - Tracetronic ECU Test, Vtest Studio or Python
+ Experience with automotive regulatory, environmental, reliability, and safety requirements. SAE, IEC, ISO.
+ Experience with testing on Charging systems either at HIL or higher level(preferred).
+ Experience working with high voltage test setups.
You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!
As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder...or all of the above? No matter what you choose, we offer a work life that works for you, including:
- Immediate medical, dental, vision and prescription drug coverage
- Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
- Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
- Vehicle discount program for employees and family members and management leases
- Tuition assistance
- Established and active employee resource groups
- Paid time off for individual and team community service
- A generous schedule of paid holidays, including the week between Christmas and New Year's Day
- Paid time off and the option to purchase additional vacation time.
For more information on salary and benefits, click here: *****************************
This position is a range of salary grades 5-8.
Visa sponsorship is available for this position.
Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call **************.
Onsite work of up to three days per week may be required for candidates within commuting distance of a Ford hub location. #LI-Hybrid #LI-HA1
**Requisition ID** : 47064
Experienced Audit and Assurance Associate
Quality Assurance Analyst job in Topeka, KS
Job DescriptionSalary:
SSC Advisors, Inc. and SSC CPAs P.A. are dynamic, employee-owned public accounting firms seeking an Experienced Audit and Assurance Associate to join our Assurance service line. We take pride in our unique philosophy, fostering an environment where individuals can create, perform, and grow. Our success is deeply rooted in the caliber and attitudes of our team members, as we value not only technical expertise but also a passion for helping others and innovative thinking.
Responsibilities: As an Experienced Audit and Assurance Associate, you will play a critical and visible role in serving a diverse range of clients, providing high-quality service in the accounting, audit, and tax fields. Your responsibilities will include but are not limited to:
Contributing to assurance & audit engagements for clients of varying sizes and scope.
Playing a key role in phases of client engagements, with potential primary client responsibility in some cases.
Participating in initiatives related to Audit, Review, Compilation of Financial Statements, agreed-upon procedures, Attestation, Consulting, and Advisory services.
Why Join Us
Opportunity to be part of a growing employee-owned public accounting firm.
Work in an environment that values creativity, performance, and personal growth.
Contribute to diverse client engagements and take on responsibilities in various phases of projects.
Be part of a team that values not just technical skills but also apassion for helping others and innovative thinking.
Fieldwork Qualifications: To be successful in this role, you should possess the following qualifications:
A Bachelors degree in Accounting.
CPA certification.
5 years of audit fieldwork experience.
Proven experience with client relations responsibilities.
Experience as an In-charge of audit engagements.
Benefits
Paid time off (PTO).
7 Paid Holidays annually
Insurance options: health, dental, vision, and life.
Provide 100% of the premium of the High Deductible Health Plan for employees.
Provide 100% of the Dental Plan for employees.
Long-term disability insurance
Healthcare spending or reimbursement accounts, such as HSAs, FSAs, and HRAs.
Competitive Salary
Retirement 401k with company ESOP
Professional Development
If you are a motivated and experienced professional seeking a leadership role in a dynamic and employee-centric environment, we encourage you to apply.
SSC CPAs + Advisors is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Customer Service Quality Assurance Specialist
Quality Assurance Analyst job in Topeka, KS
Job Description
Definition and Examples of Work
Monitor and evaluate the quality of inbound customer communications throughout contact channels, including phone, email, retail, and chat. Report team and department evaluations to leadership.
Provide and assess trend analysis across all criteria and channels to recommend training needs based on results.
Work with training to maintain and update all existing Standard Operating Procedures (SOP) to include revision tracking for all internal procedures.
Evaluate and test new or modified back-office systems, software programs, and development procedures to ensure they function according to user requirements and comply with establishment guidelines.
Writes documentation to describe program evaluation, testing, and correction. Works closely with IT, training and department leadership to ensure smooth transition into updated system.
Handles inbound customer inquiries through phone, email and retail channels to monitor evolving customer trends and demands.
Prepare daily/weekly/monthly adhoc reports and distribute to leadership when applicable.
Additional duties may be assigned as business needs require.
Latitude and Impact of Position
This position works independently and as part of a team, including obtaining and providing input and problem solving with others to complete tasks. Most assigned duties are consistent from day to day with input from the employee to arrange tasks for completion. May assign tasks to others and provide formal and informal training and coaching to others. Problem solving requires industry knowledge. Negotiation and persuasion are used with internal and external customers and vendors daily. Decision making is typically done independently within established company guidelines in regard to write-offs, waiver of charges, or contractual commitments. Successful completion of job tasks may impact customer satisfaction, external company image, and operating costs.
Work Environment
The work environment described here is representative of the general work environment for the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Primarily works in office environment while using computers and related peripherals and other office equipment.
Occasional work in warehouse-like environment.
QUALIFICATION
Required Knowledge, Skills and Abilities
Good listening skills with the ability to process information quickly to make recommendations or propose solutions to a customer's needs or problems.
Ability to use consistent good judgment when answering customer questions and complaints.
Ability to achieve and maintain departmental performance standards.
Ability to empathize with a customer's experience while providing clear resolution.
Ability to retain information while performing transactions without writing it down, e.g., credit card numbers.
Ability to conduct research in a way to identify and collect necessary data and on occasion use data to make recommendations.
Strong attention to detail.
Clear written and verbal communication.
Must maintain privacy and the security of customer information and the KTA according to provided guidelines.
Proficient use of Microsoft Windows operating system, Microsoft Office programs including Outlook, Word, and Excel, and other computer programs such as GUI, AS400, and CUS IOP hub dispute tool.
Preferred Knowledge, Skills and Abilities
Bilingual (Spanish)
Related college courses.
Required Education and Experience
High school diploma or equivalent.
Three years of experience in call center quality measurements.
Three years of experience in customer service or public service field.
Certification, License, Registration
Valid driver's license.
Physical requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ability to sit (or stand) for long periods of time (continuous)
Must be able to stand for periods of time.
Frequent walking, bending, twisting, turning, kneeling, squatting, and reaching overhead.
Must be able to see up close to be able to visualize computer screen (continuous)
Must be able to hear the customer, including assessing their tone/demeanor (continuous)
Occasional kneeling, squatting and reaching overhead occurs.
Must frequently climb or balance on stairs or a ladder.
Must lift or carry up to 25 pounds frequently, occasionally lift, push or pull up to 50 pounds.
Other Requirements
May work occasional overtime to accommodate work volume.
Must pass background check.
Must pass credit check.
Work schedules may be adjusted to meet customer service demands.
Automation Engineer
Quality Assurance Analyst job in Topeka, KS
Every day at Disney Cruise Line we take pride in bringing the magic of Disney to life. We find joy in creating cherished memories and form genuine connections with our guests. We hold each other to the highest degree and always act responsibly while ensuring the safety of fellow crew and guests. United by our Disney values, we work toward excellence in all we do. As a part of our team, you can live and work in a diverse and inclusive environment amidst a professional and supportive community. If you are ready to create unforgettable experiences and grow as a person and as a professional, apply today.
As Automation Engineer you will be responsible for maintenance and troubleshooting of electrical and electronic systems in the machinery spaces, entertainment equipment, bridge equipment and hotel areas.
Level: 2.5 stripes Officer
**Responsibilities :**
+ Responsible to properly complete the monthly maintenance routines for equipment under their control, and to report all completed work on the AMOS system.
+ All electronics systems relating to the operation, control, monitoring safety and surveillance of the mechanical, electrical, hydraulic, pneumatic and thermal equipment contained within the main machinery spaces
+ Responsible for ship's communication systems, bridge navigation equipment.
+ Telephone exchange
+ Security alarm systems
+ CCTV Systems
+ Fire Protection Systems
+ Maintenance (AMOS Monthly routines and unscheduled call outs) of mechanical, electrical, electronic equipment in Entertainment areas, including partnering with the Entertainment Technical team for support and equipment familiarization.
+ Performs Emergency duties as specified in the ships Assembly Plan
+ Uphold the general safety management responsibilities in areas and operations under their control.
**Basic Qualifications :**
+ Electro-technical Officer Certificate of Competency
+ 2+ years' shipboard experience as senior Electro-technical Officer on cruise vessels
+ Excellent communication skills, including fluent written and spoken English
+ Enthusiasm about guiding other team members
+ Flexibility and a cool head in dynamic, ever-evolving environments
**Additional Information :**
This is a **SHIPBOARD** role.
Applicants must:
+ Be genuinely interested in a career at sea and willing to live and work onboard a Disney Cruise Line vessel
+ Be committed to the position you are applying for at least 2-3 contracts before a transfer or promotion
+ Be willing to follow and perform safety role, emergency duties and/or associated responsibilities as specified in the ship Assembly Plan
+ Be willing and able to uphold the general safety management responsibilities specified in the Safety Management System in areas and operations under their control
+ Be willing to follow and embrace United States Public Health requirements and guidelines as well as Environmentality requirements and Company practices
+ Be willing to be appreciative of working and living in a multi-cultural environment
+ Be comfortable living in a confined space with strict rules and regulations
+ Adhere to a structured lifestyle, personally and professionally
Your Responsibilities:
+ Have a valid passport and C1/D Seaman's visa (DCL will provide you with documents to obtain this)
+ Complete a pre-employment medical
+ Obtain a criminal background check
+ Bring approved work shoes
** _Disney Cruise Line_ is a drug-free workplace. All new hires are required to undergo drug/alcohol testing within the first week onboard and throughout their contracts. Failure to pass the drug/alcohol testing will result in immediate termination.
\#DCLMTO
**Job ID:** 1249122BR
**Location:** United States
**Job Posting Company:** "Disney Cruise Line"
The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email Candidate.Accommodations@Disney.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.
Quality Assurance Analyst - Journeyman
Quality Assurance Analyst job in Topeka, KS
ASM Research provides services in support of the Military OneSource Program for military members and their families, similar to a commercial Employee Assistance Program (EAP). This program provides a broad array of information, resources, referrals, and counseling to about 4.7 million persons or "participants," which includes military service members, their families, and eligible civilians at locations worldwide. Services are provided through a 24/7 contact center accessible via internet website, toll free telephone, secure real-time text/video chat, email, or postal mail and include non-medical counseling; financial counseling; tax assistance; spouse education and career information; adoption information; child care; Exceptional Family Member Programs (EFMPs); deployment support; disability information; elder care; educational services for adults, children, and youth; relocation services; pet care; health and wellness coaching; housing assistance; legal service referrals; single service member services; lodging; military benefits; relationship support; skill building services for parenting; spouse relocation and transition; peer-to-peer support; and support for everyday issues (e.g., locating a plumber or automobile mechanic).
Quality Assurance Analysts provide QA support to monitor performance for all Military OneSource operations to meet minimum standards in the SLAs and Performance Metrics. In this role they will monitor customer interactions and review/analyze customer feedback to evaluate overall customer experience. Assigns root cause and identifies systemic quality problems. Uses data from call observations to create quality improvement action plans and drive projects working with team and third-party vendors. Accurately compares measurements between team, vendors and client partners. Reports findings from complaints and call monitoring to the client, internal, and vendor teams. Makes recommendations on quality initiatives.
**Job Responsibilities**
+ Conducts audits and reviews using scoring protocols for calls and/or case records using a pre-determined set of criteria, documenting results in a detailed report.
+ Supports data entry and analysis following URAC minimum standards and defined SOPs as specified in the Quality Management Plan.
+ Maintains and provides all records and reports pertaining to QA documentation.
+ QA Analysts adhere to and promote auditing standards, participate in team meetings, training requirements and calibration sessions.
+ Supports analysis of Duty to Warn, Adverse Incidents, and Mandated Reporting in compliance with defined processes and reporting standards
+ Monitors customer interactions for timeliness of answer, active listening, request/issue identification, correct call hold, professionalism, compliance requirements, request/issue resolution, and appropriate closing.
+ Analyzes survey results for improving communication process and providing feedback to the communication owners.
+ Utilizes quality monitoring program to compile and track performance at individual, functional, and program levels.
+ Provides feedback to agents and managers based on observed strengths and improvement opportunities.
+ Analyzes readership, comprehension and application of communicated actions.
+ Serves as a resource and escalation point for all lines of business so that reviews of calls are accurate for technical content and employees are provided with the correct policies, procedures, and/or reference materials.
+ Identifies trends in service and provides that data to the training team to enhance current training.
+ Documents customer/call communications processes and makes recommendations.
+ Implements operational process improvement initiatives on a regular basis, as well as through long-term projects.
+ Provides call quality metrics data to generate and maintain volume forecasts to support management with scheduling and staffing needs.
+ Leads brainstorming sessions to improve call system, communications processes, customer satisfaction, agent processes and agent effectiveness.
+ Completes activities related to deploying communications including but not limited to creating checkpoints based on important points, creating surveys for reader feedback and continuous improvement, and providing recommendations for communications process improvement.
+ Coordinates with client to create content for agent communications.
+ Develops and distributes new agent communications, researching content and obtaining appropriate feedback and reviews as needed.
+ Creates and implements training plans to orient new hires and ensure a smooth transition from learning environment to daily production environment.
+ Identifies agent communication needs and makes recommendations to Call Center management.
**Minimum Qualifications**
+ U.S. citizen and fluent English speaker
+ Possess strong written and verbal communication skills
+ Must submit to and successfully pass a DoD-initiated Tier 2 - Public Trust Background Investigation
+ Bachelor's degree and 5 years of contact center quality assurance experience (additional 4 years of work experience may be considered in lieu of Bachelor's degree)
+ Solid working knowledge of standard computer software (Microsoft Office business suite to include Outlook, Word, Excel, PowerPoint, and Project)
**Other Job Specific Skills**
+ Demonstrated ability to contribute to quality assurance program creation or execution.
+ Experience with call center call monitoring/recording software.
+ Exceptional customer service and problem-solving skills.
+ Ability to explain and present ideas clearly and concisely to diverse audiences, using appropriate language.
+ Excellent analytical skills and strong decision-making abilities.
+ Proven ability to achieve and maintain departmental quality standards.
+ Strong Internet software and Windows operating systems and software skills.
+ Demonstrated ability to train and develop new and existing support agents.
+ Excellent interpersonal, facilitation, and relationship management skills.
+ Demonstrated ability to effectively communicate and interact with interdepartmental staff and across organizational lines.
+ Critical thinker with the ability to solve complex problems; able to apply quality improvement techniques.
+ Great coordination skills across multiple departments of the Customer system.
**Compensation Ranges**
Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.
**EEO Requirements**
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.
Physical Requirements
The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.
**Disclaimer**
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
$25.00
EEO Requirements
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.
Software Engineer, Test & Privacy
Quality Assurance Analyst job in Topeka, KS
Meta Platforms, Inc. (Meta), formerly known as Facebook Inc., builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps and services like Messenger, Instagram, and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. To apply, click "Apply to Job" online on this web page.
**Required Skills:**
Software Engineer, Test & Privacy Responsibilities:
1. Design and implement automated test frameworks and tools to fill test gaps.
2. Partner with infrastructure and product engineering teams to ensure automated testing is fully enabled.
3. Independently drive goals as a project manager - tracking and reporting on status, escalating risks, and finding solutions to obstacles.
4. Evangelize and drive a culture of quality within Meta's Tech Audit and within the Centralized Privacy organization by advocating for high quality, quickly escalating issues found by automation or blocking test execution, and helping other teams understand the importance of testing.
5. Design and implement high-quality automated tests to verify privacy compliance and release readiness.
6. Telecommute from anywhere in the U.S. permitted.
**Minimum Qualifications:**
Minimum Qualifications:
7. Requires a Master's degree in Computer Science, Computer Software, Computer Engineering, Electrical Engineering, Applied Sciences, Mathematics, Physics, or related field and two years of work experience in the job offered or in a computer-related occupation. Requires two years of experience in the following:
8. 1. Coding in one of the following industry-standard languages: C, C++, Java, or C#
9. 2. Python, Bash, MATLAB or Haskell
10. 3. Unit Testing
11. 4. Integration Testing
12. 5. Linux, UNIX, or other *nix-like OS as evidenced by file manipulation, advanced commands, and shell scripting
13. 6. Core web technologies: HTML, CSS, or JavaScript
14. 7. Performing root-cause analysis of software issues
15. 8. Developing software tests and test-framework strategies
16. 9. Data processing, programming languages, databases, networking, operating systems, computer graphics, or human-computer interaction
**Public Compensation:**
$194,628/year to $229,900/year + bonus + equity + benefits
**Industry:** Internet
**Equal Opportunity:**
Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.
Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.
Business Analyst
Quality Assurance Analyst job in Topeka, KS
Integrated Resources, Inc is a premier staffing firm recognized as one of the tri-states most well-respected professional specialty firms. IRI has built its reputation on excellent service and integrity since its inception in 1996. Our mission centers on delivering only the best quality talent, the first time and every time. We provide quality resources in four specialty areas: Information Technology (IT), Clinical Research, Rehabilitation Therapy and Nursing.
Job Description
Position: Business Analyst
Duration: 6 Months possible hire
Location: Topeka, KS
Direct client: Immediate Interview
Business analysts typically take the lead role in:
Assisting with the business case
Planning and monitoring
Eliciting requirements
Requirements organization
Translating and simplifying requirements
Requirements management and communication
Requirements analysis
Required skills:
We need people with 5-10 years of experience and having experience with annuity product development is likely the most useful background.
Having exposure to other regulatory and compliance issues would be a plus
Additional Information
Thanks
Nagesh
732-429-1641
Quality Assurance, Sr. Coordinator
Quality Assurance Analyst job in Topeka, KS
Cardinal Health Sonexus Access and Patient Support helps specialty pharmaceutical manufacturers remove barriers to care so that patients can access, afford and remain on the therapy they need for a better quality of life. Our diverse expertise in pharma, payer and hub services allows us to deliver best-in-class solutions-driving brand and patient markers of success. We're continuously integrating advanced and emerging technologies to streamline patient onboarding, qualification and adherence. Our non-commercial specialty pharmacy is centralized at our custom-designed facility outside of Dallas, Texas, empowering manufacturers to rethink the reach and impact of their products.
**Together, we can get life-changing therapies to patients who need them-faster.**
**Responsibilities:**
+ Leads the team by evaluating calls and assess application usage based on a standard set of criteria, providing constructive feedback and recognition to ensure high performance and continuous improvement. Accurately score interactions to gauge employee's quality performance based on organizational and departmental policies and requirements.
+ Monitor and evaluate team performance ensuring adherence to company quality standards, and compliance with industry regulations. Tracks and reports any trends from the customer experience that can be improved or celebrated.
+ Analyze and provide weekly & monthly trend analysis to leadership.
+ Provide support to leadership by participating in and hosting internal/external client calibration sessions.
+ Engage in and lead projects to promote quality enhancements and/or broaden services for the team.
+ Shows an understanding of the requirements and is capable of conducting gap assessments based on those requirements. Uphold quality standards that adhere to company, regulatory, and HIPAA policies and procedures.
+ Collaborates across various functions, interprets requirements, and educates and influences others regarding those requirements. Identifies training needs or potential disciplinary actions which will be reported to leadership.
+ Demonstrates ability to build strong customer relationships and deliver customer-centric solutions.
+ Optimize work processes by identifying effective and efficient methods to complete tasks, with an emphasis on continuous improvement.
+ Develops strategic alliances and cooperates with stakeholders to achieve mutual goals.
+ Demonstrates resourcefulness by adeptly securing and efficiently deploying resources.
+ Analyzes complex and high-quality, sometimes contradictory, information to solve problems effectively.
+ Holds oneself and others accountable for meeting commitments and objectives.
+ Exhibits situational adaptability by adjusting approach and demeanor in real time to meet the changing demands of various situations.
+ Creates and implements diverse communication strategies that clearly address the specific requirements of various target audiences.
+ Demonstrates knowledge of quality systems and methodologies.
+ Demonstrates an understanding of the relevant regulations, standards, and operating procedures.
+ Demonstrates ability to perform investigations / root cause analysis and develop corrective actions.
+ Demonstrates an understanding of the requirements and has the ability to perform gap assessments to those requirements.
+ Demonstrates an understanding of quality concepts such as: cost of quality, analytical metrics and / or statistics, trending, quality planning, validation, CAPA and problem solving.
+ Works cross-functionally and has the ability to interpret the requirements as well as educate and influence others on those requirements.
**Qualifications:**
+ Call monitoring/audit experience preferred.
+ Case audit experience preferred.
+ HS Diploma, GED or technical certification in related field or equivalent experience, preferred.
+ Adverse Event reporting experience strongly preferred.
+ Strong customer service/quality background experience.
+ Excellent verbal and written communication skills
+ Strong prioritization and leadership skills.
+ High regard for superior quality of service.
+ Ability to prioritize and manage multiple responsibilities.
+ Experience handling tasks where attention to detail is critical to success.
+ 3+ years' experience in related field, preferred.
**What is expected of you and others at this level:**
+ Effectively applies knowledge of job and company policies and procedures to complete a variety of assignments.
+ In-depth knowledge in technical or specialty area
+ Applies advanced skills to resolve complex problems independently.
+ May modify process to resolve situations.
+ Works independently within established procedures; may receive general guidance on new assignments.
+ May provide general guidance or technical assistance to less experienced team members.
**TRAINING AND WORK SCHEDULES:** Your new hire training will take place 8:00am-5:00pm CST, mandatory on camera attendance is required.
This position is full-time (40 hours/week). Employees are required to have flexibility to work any of our shift schedules during our normal business hours of Monday-Friday, 8:00am- 5:00pm CST.
**REMOTE DETAILS:** You will work remotely, full-time. It will require a dedicated, quiet, private, distraction free environment with access to high-speed internet. We will provide you with the computer, technology and equipment needed to successfully perform your job. You will be responsible for providing high-speed internet. Internet requirements include the following:
Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location. Dial-up, satellite, WIFI, Cellular connections are NOT acceptable.
+ Download speed of 15Mbps (megabyte per second)
+ Upload speed of 5Mbps (megabyte per second)
+ Ping Rate Maximum of 30ms (milliseconds)
+ Hardwired to the router
+ Surge protector with Network Line Protection for CAH issued equipment
**Anticipated hourly range:** $17.90 per hour - $26.88 per hour
**_Bonus eligible:_** No
**_Benefits:_** Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
+ Medical, dental and vision coverage
+ Paid time off plan
+ Health savings account (HSA)
+ 401k savings plan
+ Access to wages before pay day with my FlexPay
+ Flexible spending accounts (FSAs)
+ Short- and long-term disability coverage
+ Work-Life resources
+ Paid parental leave
+ Healthy lifestyle programs
**Application window anticipated to close:** 05/25/2025 *if interested in opportunity, please submit application as soon as possible.
The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity.
_Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._
_Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._
_To read and review this privacy notice click_ here (***************************************************************************************************************************