Quality assurance clerk job description
Updated March 14, 2024
10 min read
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Example quality assurance clerk requirements on a job description
Quality assurance clerk requirements can be divided into technical requirements and required soft skills. The lists below show the most common requirements included in quality assurance clerk job postings.
Sample quality assurance clerk requirements
- High school diploma or equivalent
- 1-2 years of experience in a quality assurance role
- Strong attention to detail
- Excellent written and verbal communication skills
- Proficient in Microsoft Office Suite
Sample required quality assurance clerk soft skills
- Ability to work well in a team environment
- Strong problem-solving skills
- Ability to multitask and manage time effectively
- Positive attitude and willingness to learn
- Excellent organizational skills
Quality assurance clerk job description example 1
Axelon Services quality assurance clerk job description
Vaccination Policy Notice:
New hire workers, regardless of work location or job responsibilities, must be vaccinated before beginning employment. Please note that the positions on this team cannot offer any accomodations, so exceptions to the vax policy cannot be granted.
Position Notes:
These roles are hybrid and workers will be expected to be onsite in downtown St. Paul 60-80% of the time and will work from home the remainder of the time. These roles are to assist with the busy season and are potentially contract to hire. Conversion will be based off of performance and available FTE openings. It is expected that during the training period, workers will be working a fixed schedule 8:00-4:45pm with Training period 8:00-4:45pm; then flexibility w/ core hours 7am-6pm| M-F | Unpaid Lunch.
Please note these openings will be focused on billing/QA. Very little to no phone work will be required.
These roles could be on the phones up to (7 hours/day). The manager expects that they will be on the phones all day Mondays (8 hours) and half of the day Tuesday (4 hours), but this could vary. Anticipated 80% processing and 20% phones.
Position Summary:
Affinity Customer Service is an exciting division that aligns with our corporate efficiency goals otherwise known as Vision 2020. This includes streamlining workflows and providing excellent customer service that meets or exceeds our customers' expectations. We're looking for an individual who is positive and enthusiastic - who enjoys a fast pace with high volume processing. This individual will develop an in-depth understanding of both the Financial Institution and Employer markets including the products they offer. An ideal candidate is a quick learner who adapts to new systems or procedures and is able to apply this information effectively during problem resolution as well as know when to seek assistance. Service oriented phone skills are required for outbound calling. This position is approx 80% processing and data entry work and 20% phone work, both inbound and outbound, to provide service directly to our customers.
Responsibilities included but not limited to:
Enter required data with a high degree of accuracy. This will include a variety of form types or electronic files, such as but not limited to applications, withdrawal requests, basic billing, personal information changes, authorizations, coverage verifications, and return mail.
Prepare and manage customer correspondence including, but not limited to creating customer letters, emails, spreadsheets.
Fulfill customer service requests for kits, forms, brochures, rate charts and confirmations via mail, email and fax.
Edit, proof, and perform quality checks on documents prepared within work team.
Use sound judgement to research and resolve problems that inhibit processing.
Place Outbound administration follow up calls. Support Inbound call center overflow calls as scheduled or as needed to support volume spikes ensuring service level agreements are achieved.
Support and respond to team Inbox.
All tasks must adhere to department quality standards and be completed within service level obligations.
Qualifications:
Strong data entry skills which include speed and accuracy.
Ability to navigate multiple windows-based systems simultaneously
Excellent communication skills both verbally and written.
PC skills, including working knowledge of Microsoft Word and reading and creating Excel spreadsheets.
Good problem-solving skills and attention to detail with ability to apply good judgement to situations.
Strong customer focus on both internal and external customers.
Ability to prioritize, manage time, and rapidly change focus as determined by business need.
Ability to work effectively both individually and in a team environment.
Solid work ethic combined with professionalism and a positive 'can-do' attitude.
Ability to perform within established department goals including quality assurance (QA).
Willingness to suggest new ideas, processes and procedures.
Flexibility to work overtime during peak volumes.
Physical job requirements:
Ability to work at least 40 hours per week
Ability to utilize keyboard, mouse and computer for up to 7 hours per day
Ability to utilize phone for approximately 7 hours per day
Ability to perform simple grasping including handwriting, paper manipulation, sorting, folding, etc. periodically throughout entire workday
The physical job requirements described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Start Date - End Date:
Sep 26, 2022 - Dec 23, 2022
New hire workers, regardless of work location or job responsibilities, must be vaccinated before beginning employment. Please note that the positions on this team cannot offer any accomodations, so exceptions to the vax policy cannot be granted.
Position Notes:
These roles are hybrid and workers will be expected to be onsite in downtown St. Paul 60-80% of the time and will work from home the remainder of the time. These roles are to assist with the busy season and are potentially contract to hire. Conversion will be based off of performance and available FTE openings. It is expected that during the training period, workers will be working a fixed schedule 8:00-4:45pm with Training period 8:00-4:45pm; then flexibility w/ core hours 7am-6pm| M-F | Unpaid Lunch.
Please note these openings will be focused on billing/QA. Very little to no phone work will be required.
These roles could be on the phones up to (7 hours/day). The manager expects that they will be on the phones all day Mondays (8 hours) and half of the day Tuesday (4 hours), but this could vary. Anticipated 80% processing and 20% phones.
Position Summary:
Affinity Customer Service is an exciting division that aligns with our corporate efficiency goals otherwise known as Vision 2020. This includes streamlining workflows and providing excellent customer service that meets or exceeds our customers' expectations. We're looking for an individual who is positive and enthusiastic - who enjoys a fast pace with high volume processing. This individual will develop an in-depth understanding of both the Financial Institution and Employer markets including the products they offer. An ideal candidate is a quick learner who adapts to new systems or procedures and is able to apply this information effectively during problem resolution as well as know when to seek assistance. Service oriented phone skills are required for outbound calling. This position is approx 80% processing and data entry work and 20% phone work, both inbound and outbound, to provide service directly to our customers.
Responsibilities included but not limited to:
Enter required data with a high degree of accuracy. This will include a variety of form types or electronic files, such as but not limited to applications, withdrawal requests, basic billing, personal information changes, authorizations, coverage verifications, and return mail.
Prepare and manage customer correspondence including, but not limited to creating customer letters, emails, spreadsheets.
Fulfill customer service requests for kits, forms, brochures, rate charts and confirmations via mail, email and fax.
Edit, proof, and perform quality checks on documents prepared within work team.
Use sound judgement to research and resolve problems that inhibit processing.
Place Outbound administration follow up calls. Support Inbound call center overflow calls as scheduled or as needed to support volume spikes ensuring service level agreements are achieved.
Support and respond to team Inbox.
All tasks must adhere to department quality standards and be completed within service level obligations.
Qualifications:
Strong data entry skills which include speed and accuracy.
Ability to navigate multiple windows-based systems simultaneously
Excellent communication skills both verbally and written.
PC skills, including working knowledge of Microsoft Word and reading and creating Excel spreadsheets.
Good problem-solving skills and attention to detail with ability to apply good judgement to situations.
Strong customer focus on both internal and external customers.
Ability to prioritize, manage time, and rapidly change focus as determined by business need.
Ability to work effectively both individually and in a team environment.
Solid work ethic combined with professionalism and a positive 'can-do' attitude.
Ability to perform within established department goals including quality assurance (QA).
Willingness to suggest new ideas, processes and procedures.
Flexibility to work overtime during peak volumes.
Physical job requirements:
Ability to work at least 40 hours per week
Ability to utilize keyboard, mouse and computer for up to 7 hours per day
Ability to utilize phone for approximately 7 hours per day
Ability to perform simple grasping including handwriting, paper manipulation, sorting, folding, etc. periodically throughout entire workday
The physical job requirements described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Start Date - End Date:
Sep 26, 2022 - Dec 23, 2022
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Quality assurance clerk job description example 2
The Coca-Cola Company quality assurance clerk job description
The world's largest beverage company, The Coca-Cola Company, is currently seeking Technicians to join our manufacturing team in a Quality Assurance role. We're seeking team-oriented individuals who have a keen eye for the details and who would like to support the organization as we expand upward in new and exciting ways.
What You'll Do for Us
+ Accountable for efficient and accurate quality testing of ingredients and finished products to ensure product and package integrity in accordance with standard operating procedures.
+ Performs ingredient weight and set-up for mixing batches, concentrate cycle counts and mixes syrup batches in accordance with mixing instructions and procedures.
+ Perform the quality inspection functions for finished products to assure product quality and package integrity is within specifications.
+ Perform all documentation associated with quality checks and data entry.
+ Set-up and calibrate test equipment and prepare testing reagents.
+ Perform all required microbiological testing and testing on: Brix, pH, Acid, Assay and Vitamin C when used in the products.
+ Ensure that all tasks are performed toward achieving the safety, quality, service and cost initiatives.
+ Performs mixing operations and of cleaning equipment via computer entries.
+ Monitor inventory of supplies and order materials/supplies as required.
+ Place product and raw materials on hold and complete hold notifications as required.
+ Inspect incoming ingredients and perform all required testing as needed.
+ Operate and perform quality tests on the treated water system.
+ Complies with all Food Safety/Security policies and procedures and Good Manufacturing Practices (GMP).
Qualification & Requirements
+ Must possess a High school diploma or GED equivalent, Associate degree in Science or related field is preferred.
+ 1- 2 years' experience in quality testing / manufacturing are preferred
+ Must be able to maintain a strong level of confidentiality - all formulas are confidential
+ Solid math skills are required along with basic reading and writing skills
+ Must successfully pass Aon (behavioral/personality test) assessment test
+ Ability to move at least 65 lbs. a distance of 5 feet and stand and perform repetitive motions for extended periods (2 hours) are required
+ Must be able to safely operate a forklift
+ Basic knowledge of the lab's equipment such as: Refractometer, pH meter, Auto titrator, Density Meter, Turbidity Meter are required
+ Knowledge of OSHA Lock Out Tag Out (LOTO) procedures and an understanding of the control of Hazardous Energy are needed
+ Must possess knowledge of sanitation and food handling standards or GMP preferred
+ Must have strong problem-solving skills and the ability to work efficiently under stressful situations
What We Can Do For You
+ Experience: With a global organization and the opportunity to learn and grow within our state-of-the-art manufacturing facilities.
+ Benefits: A full benefits package that starts on day one of employment
+ Learning & Development: The ability to learn manufacturing process from a leader in the industry.
Skills:
Microsoft Office; Forklift License; Communication; Mathematics; Food Safety and Sanitation; Laboratory Instrumentation; Inspecting; Problem Solving; Auditing; Quality Control (QC); Detail-Oriented; Quality Inspections
Our Purpose and Growth Culture:
We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what's possible and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors - curious, empowered, inclusive and agile - and value how we work as much as what we achieve. We believe that our culture is one of the reasons our company continues to thrive after 130+ years. Visit Our Purpose and Vision to learn more about these behaviors and how you can bring them to life in your next role at Coca-Cola.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. When we collect your personal information as part of a job application or offer of employment, we do so in accordance with industry standards and best practices and in compliance with applicable privacy laws.
What You'll Do for Us
+ Accountable for efficient and accurate quality testing of ingredients and finished products to ensure product and package integrity in accordance with standard operating procedures.
+ Performs ingredient weight and set-up for mixing batches, concentrate cycle counts and mixes syrup batches in accordance with mixing instructions and procedures.
+ Perform the quality inspection functions for finished products to assure product quality and package integrity is within specifications.
+ Perform all documentation associated with quality checks and data entry.
+ Set-up and calibrate test equipment and prepare testing reagents.
+ Perform all required microbiological testing and testing on: Brix, pH, Acid, Assay and Vitamin C when used in the products.
+ Ensure that all tasks are performed toward achieving the safety, quality, service and cost initiatives.
+ Performs mixing operations and of cleaning equipment via computer entries.
+ Monitor inventory of supplies and order materials/supplies as required.
+ Place product and raw materials on hold and complete hold notifications as required.
+ Inspect incoming ingredients and perform all required testing as needed.
+ Operate and perform quality tests on the treated water system.
+ Complies with all Food Safety/Security policies and procedures and Good Manufacturing Practices (GMP).
Qualification & Requirements
+ Must possess a High school diploma or GED equivalent, Associate degree in Science or related field is preferred.
+ 1- 2 years' experience in quality testing / manufacturing are preferred
+ Must be able to maintain a strong level of confidentiality - all formulas are confidential
+ Solid math skills are required along with basic reading and writing skills
+ Must successfully pass Aon (behavioral/personality test) assessment test
+ Ability to move at least 65 lbs. a distance of 5 feet and stand and perform repetitive motions for extended periods (2 hours) are required
+ Must be able to safely operate a forklift
+ Basic knowledge of the lab's equipment such as: Refractometer, pH meter, Auto titrator, Density Meter, Turbidity Meter are required
+ Knowledge of OSHA Lock Out Tag Out (LOTO) procedures and an understanding of the control of Hazardous Energy are needed
+ Must possess knowledge of sanitation and food handling standards or GMP preferred
+ Must have strong problem-solving skills and the ability to work efficiently under stressful situations
What We Can Do For You
+ Experience: With a global organization and the opportunity to learn and grow within our state-of-the-art manufacturing facilities.
+ Benefits: A full benefits package that starts on day one of employment
+ Learning & Development: The ability to learn manufacturing process from a leader in the industry.
Skills:
Microsoft Office; Forklift License; Communication; Mathematics; Food Safety and Sanitation; Laboratory Instrumentation; Inspecting; Problem Solving; Auditing; Quality Control (QC); Detail-Oriented; Quality Inspections
Our Purpose and Growth Culture:
We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what's possible and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors - curious, empowered, inclusive and agile - and value how we work as much as what we achieve. We believe that our culture is one of the reasons our company continues to thrive after 130+ years. Visit Our Purpose and Vision to learn more about these behaviors and how you can bring them to life in your next role at Coca-Cola.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. When we collect your personal information as part of a job application or offer of employment, we do so in accordance with industry standards and best practices and in compliance with applicable privacy laws.
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Quality assurance clerk job description example 3
Commercial Forged Products quality assurance clerk job description
Quality Assurance Clerk
Department: Quality Assurance
Posting Date: 10/10/2022
*Qualifications: *
- Technical Degree - Preferred
- High School graduate - Required
- Able to type at least 60 WPM - Required
- Basic math and communications skill - Required
- Extremely detail oriented - Required
- Minimum 2 years of Forge Shop, Heat Treatment or Steel Production experience preferred.
- Working knowledge of Steel Making, Forging, Heat Treatment & Testing for steel forgings preferred.
- Working experience and basic understanding of customer specifications, industry standards & codes (i.e. ASME, ASTM, API).
- Exhibits characteristics which indicate a desire to learn & compatibility with other operating personnel.
*Responsibilities: *
- Verification and approval of receiving inspection documents including inspection reports and material chemistry verification.
- Update ERP system with completed quality related operations.
- Generate and file inspection reports.
- Verify accuracy of quality records used for the certification of products.
- Generate Manufacturing Data Book packages. PRIMARY RESPONSIBILITY.
*Working conditions: *
- Field duties require outdoor work in a plant atmosphere (Occasionally).
- Interaction with other crew employees, as well as supervisors and client personnel.
- Must be able to wear safety personal protective equipment as required
- Must be able to tolerate climate changes.
- May be required to travel out of town on a periodic basis or as-needed basis
*Physical Requirements: *
- Must be able to lift and carry 50 pounds.
- Sufficient clarity of speech and hearing or other communication capabilities, with or without reasonable accommodation, which permits employee to communicate effectively,
- Ability to sit in office and / or maneuver around plant safely
- Sufficient personal mobility and physical reflexes, with or without reasonable accommodations to perform office duties and travel when necessary to off-site locations.
Job Type: Full-time
Pay: $20.00 - $25.00 per hour
Benefits:
* 401(k)
* Dental insurance
* Health insurance
* Health savings account
* Life insurance
* Paid time off
* Vision insurance
Schedule:
* 8 hour shift
Ability to commute/relocate:
* Houston, TX 77091: Reliably commute or planning to relocate before starting work (Required)
Experience:
* Manufacturing: 1 year (Preferred)
Shift availability:
* Day Shift (Preferred)
Work Location: One location
Department: Quality Assurance
Posting Date: 10/10/2022
*Qualifications: *
- Technical Degree - Preferred
- High School graduate - Required
- Able to type at least 60 WPM - Required
- Basic math and communications skill - Required
- Extremely detail oriented - Required
- Minimum 2 years of Forge Shop, Heat Treatment or Steel Production experience preferred.
- Working knowledge of Steel Making, Forging, Heat Treatment & Testing for steel forgings preferred.
- Working experience and basic understanding of customer specifications, industry standards & codes (i.e. ASME, ASTM, API).
- Exhibits characteristics which indicate a desire to learn & compatibility with other operating personnel.
*Responsibilities: *
- Verification and approval of receiving inspection documents including inspection reports and material chemistry verification.
- Update ERP system with completed quality related operations.
- Generate and file inspection reports.
- Verify accuracy of quality records used for the certification of products.
- Generate Manufacturing Data Book packages. PRIMARY RESPONSIBILITY.
*Working conditions: *
- Field duties require outdoor work in a plant atmosphere (Occasionally).
- Interaction with other crew employees, as well as supervisors and client personnel.
- Must be able to wear safety personal protective equipment as required
- Must be able to tolerate climate changes.
- May be required to travel out of town on a periodic basis or as-needed basis
*Physical Requirements: *
- Must be able to lift and carry 50 pounds.
- Sufficient clarity of speech and hearing or other communication capabilities, with or without reasonable accommodation, which permits employee to communicate effectively,
- Ability to sit in office and / or maneuver around plant safely
- Sufficient personal mobility and physical reflexes, with or without reasonable accommodations to perform office duties and travel when necessary to off-site locations.
Job Type: Full-time
Pay: $20.00 - $25.00 per hour
Benefits:
* 401(k)
* Dental insurance
* Health insurance
* Health savings account
* Life insurance
* Paid time off
* Vision insurance
Schedule:
* 8 hour shift
Ability to commute/relocate:
* Houston, TX 77091: Reliably commute or planning to relocate before starting work (Required)
Experience:
* Manufacturing: 1 year (Preferred)
Shift availability:
* Day Shift (Preferred)
Work Location: One location
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Updated March 14, 2024
Updated March 14, 2024