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Quality assurance coordinator skills for your resume and career

Updated January 8, 2025
6 min read
Quality assurance coordinator example skills
Below we've compiled a list of the most critical quality assurance coordinator skills. We ranked the top skills for quality assurance coordinators based on the percentage of resumes they appeared on. For example, 10.3% of quality assurance coordinator resumes contained customer service as a skill. Continue reading to find out what skills a quality assurance coordinator needs to be successful in the workplace.

15 quality assurance coordinator skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how quality assurance coordinators use customer service:
  • Reduced duplicate orders by 80% and significantly improved customer service by collaborating with software development team to improve computing accuracy.
  • Conduct production sampling, and other quality assurance testing measurements that provide information critical to assessing process execution and customer service.

2. Patients

Here's how quality assurance coordinators use patients:
  • Acted as primary nurse for heavy medical-surgical cancer patients, responsibilities included bathing, dressing, transport and medication administration.
  • Contacted patients and caregivers, physicians and insurance representatives to facilitate information required to submit requests for authorizations.

3. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how quality assurance coordinators use data entry:
  • Performed data entry, filing, securing student information, performing data backups, generating reports and ensuring data confidentiality.
  • Revised data entry operations in different areas of patient access for accuracy and quality assurance over 100 accounts daily.

4. Quality Improvement

Quality improvement (QA) is a systematic approach to eliminate or reduce rework, wastes, and losses in the production process. It is part of quality management, which aims to increase the ability to meet quality requirements. It manages change and uses data for making decisions to improve policies, programs, and results.

Here's how quality assurance coordinators use quality improvement:
  • Coordinated staff training in-services management of elderly population, general staff orientation and over-all operations of the Quality Improvement Program.
  • Monitored agency performance through CMS quality measures and Home Health Compare to identify areas for quality improvement through staff education.

5. Excellent Organizational

Here's how quality assurance coordinators use excellent organizational:
  • Demonstrated excellent organizational and problem resolution skills.
  • Adhere to all confidentiality rules pertaining to job position; excellent organizational skills and customer service skills.

6. ISO

Here's how quality assurance coordinators use iso:
  • Reviewed incoming customer drawings, recorded changes and submitted ISO documentations to engineering department for quoting.
  • Conducted yearly ISO internal audits to ensure management continues to follow process improvement guidelines.

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7. Excellent Interpersonal

Here's how quality assurance coordinators use excellent interpersonal:
  • Promoted into highly visible, customer-oriented position by supervisor as a result of excellent interpersonal and customer service skills.
  • Displayed excellent interpersonal and communicative skills by consistently maintaining upper 10% in quality scores among assigned associates.

8. FDA

The Food and Drug Administration (FDA) is a division of the US Department of Health and Human Services that regulates the production and sale of food, pharmaceutical products, medical equipment, and other consumer goods, as well as veterinary medicine. The FDA is now in charge of overseeing the manufacture of products like vaccines, allergy treatments, and beauty products.

Here's how quality assurance coordinators use fda:
  • Updated and approved all departmental documentation including existing and new Quality Procedures in accordance to FDA regulations.
  • Prepared pertinent documentation for FDA and other regulatory agency submission.

9. PowerPoint

Here's how quality assurance coordinators use powerpoint:
  • Created Hand Soldering Certification Program using company policies and procedures, Industry Standards and Microsoft PowerPoint.
  • Demonstrate proficiency utilizing Microsoft Office, Excel and PowerPoint.

10. Management System

A management system is a set of policies, processes, and procedures taken by an organization or a business to ensure it can fulfill its tasks and achieve its objectives. A management system makes sure that the company excels financially and improves the user experience. The management system also takes care of the worker's and employees' needs and manages their workload and oversees their performance. Apart from interior matters of the company, a management system also deals with exterior matters like legislations, tax matters, and law issues.

Here's how quality assurance coordinators use management system:
  • Verified that manufacturing change orders and documents are appropriately administered within the document management systems, including standard formats and conventions.
  • Project Managed-Revision and edition of internal assessments created in order to prepare care management system for disease management and health promotion.

11. Data Collection

Data collection means to analyze and collect all the necessary information. It helps in carrying out research and in storing important and necessary information. The most important goal of data collection is to gather the information that is rich and accurate for statistical analysis.

Here's how quality assurance coordinators use data collection:
  • Design new statistical process control systems, chemical/mechanical experiments, data collection, and equipment operation.
  • Developed and maintained systems for monitoring standards of care, data collection/analysis and patient referral/follow up.

12. Patient Care

Patient care entails the diagnosis, recovery, and control of sickness as well as the maintenance of physical and emotional well-being through the use of healthcare providers' services. Patient care is described as services provided to patients by health practitioners or non-professionals under guidance.

Here's how quality assurance coordinators use patient care:
  • Established and maintained computerized personnel profiles with certifications, all in-service activities, and field patient care activities.
  • Attend interdisciplinary meetings to coordinate patient care issues.

13. Continuous Improvement

Continuous improvement is an ongoing process of improvement of products, services, and processes with the help of innovative ideas. It is an organized approach that helps an organization to find its weaknesses and improve them.

Here's how quality assurance coordinators use continuous improvement:
  • Facilitated the move to SharePoint software for Quality Control documentation processes, thus showing continuous improvement for backlogged customer data requests.
  • Generated monthly Quality Metrics for executive management based on cycle time and root cause to identify areas for continuous improvement.

14. GMP

GMP stands for Good Manufacturing Practice. It is a system that ensures that all products like food, beverages, and medicinal drugs that are produced comply with the quality standards. It helps in minimizing the risks and hazards that cannot be eliminated after the testing of final products.

Here's how quality assurance coordinators use gmp:
  • Supported internal and external regulatory inspections by identifying and providing requested GMP documentation.
  • Provided GMP Compliance Audits- internally and contract/suppliers to company.

15. Process Improvement

Here's how quality assurance coordinators use process improvement:
  • Review of business processes in order to identify and recommend process improvements that increased efficiency and/or accuracy of coding/report processing.
  • Led a team which developed process improvements to enhance efficiency and effectiveness of department operations and company wide policies.
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List of quality assurance coordinator skills to add to your resume

Quality assurance coordinator skills

The most important skills for a quality assurance coordinator resume and required skills for a quality assurance coordinator to have include:

  • Customer Service
  • Patients
  • Data Entry
  • Quality Improvement
  • Excellent Organizational
  • ISO
  • Excellent Interpersonal
  • FDA
  • PowerPoint
  • Management System
  • Data Collection
  • Patient Care
  • Continuous Improvement
  • GMP
  • Process Improvement
  • Quality System
  • Quality Issues
  • Regulatory Agencies
  • Regulatory Compliance
  • Internal Audit
  • Customer Complaints
  • Data Analysis
  • Infection Control
  • HACCP
  • CMS
  • Corrective Action
  • Quality Assurance Program
  • R
  • Training Materials
  • Medicaid
  • Training Programs
  • Federal Regulations
  • Test Results
  • CAPA
  • HIPAA
  • Product Quality
  • Informed Consent
  • Test Cases
  • QMS
  • Proficiency Testing
  • Incident Reports
  • Quality Assurance Standards
  • Qa Management
  • Technical Assistance
  • SharePoint
  • Dementia Care
  • SQL
  • Statistical Data
  • External Audits
  • State Regulations

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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