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Quality assurance director skills for your resume and career

Updated January 8, 2025
6 min read
Quality assurance director example skills
Below we've compiled a list of the most critical quality assurance director skills. We ranked the top skills for quality assurance directors based on the percentage of resumes they appeared on. For example, 8.5% of quality assurance director resumes contained continuous improvement as a skill. Continue reading to find out what skills a quality assurance director needs to be successful in the workplace.

15 quality assurance director skills for your resume and career

1. Continuous Improvement

Continuous improvement is an ongoing process of improvement of products, services, and processes with the help of innovative ideas. It is an organized approach that helps an organization to find its weaknesses and improve them.

Here's how quality assurance directors use continuous improvement:
  • Managed data analysis and reporting, identified trends, and drove quality performance goals through continuous improvement initiatives and defect prevention.
  • Assisted in continuous improvement for help desk and marketing initiatives, by developing business processes for call center initiatives using Remedy.

2. Quality Standards

Quality standards are a specific level of standards of products that are set by the companies for the customers that have to be met and maintained throughout the process until the time of delivery. Quality standards are information that includes the customer's requirements, guidelines, and characteristics for the needed final product or service.

Here's how quality assurance directors use quality standards:
  • Provide timely and accurate quality information to the appropriate departments and personnel in order to achieve desired quality standards of products.
  • Managed and improved the Quality standards for a safety footwear manufacturer specializing in a variety of firefighter, and industrial products.

3. Oversight

Having oversight of someone means to monitor a process or a situation. If someone has oversight of something, they are responsible for the completion of the project. Oversight is usually given to experts as they monitor their juniors or newbies as they go through a project.

Here's how quality assurance directors use oversight:
  • Reviewed all regulatory and oversight audits conducted by external parties and assured that all deficiencies and/or recommendations are addressed and implemented.
  • Developed a supplier quality assurance program that included vendor services quality oversight, material supplier oversight and material qualification programs.

4. Test Automation

Here's how quality assurance directors use test automation:
  • Designed and implemented test automation framework and performance tests integrated with NBIC's policy writing application to provide end-to-end test scenarios.
  • Incorporate system testing and drive the automation of test cases using a combination of Selenium and an internally-designed test automation framework.

5. Scrum

Scrum is a lean structure for communicating, designing, and promoting complex products, with a focus on programming development. It has been applied to a variety of areas, including manufacturing, testing, new technology, and marketing techniques. Scrum is a simple framework that helps people, organizations, and teams generate value by providing many solutions to complicated problems.

Here's how quality assurance directors use scrum:
  • Process improvement methods to migrate development from a waterfall-based development process to Agile / Scrum method of development process.
  • Slashed costs and development time by introducing an agile methodology including Scrum Masters and self-directed teams.

6. FDA

The Food and Drug Administration (FDA) is a division of the US Department of Health and Human Services that regulates the production and sale of food, pharmaceutical products, medical equipment, and other consumer goods, as well as veterinary medicine. The FDA is now in charge of overseeing the manufacture of products like vaccines, allergy treatments, and beauty products.

Here's how quality assurance directors use fda:
  • Obtained product approvals and maintained product compliance and labeling authority to U.S. FDA and international standards for electrical and mechanical safety.
  • Increased company sales by developing and implementing an ISO9001 Quality Management System compliant with FDA health care equipment manufacturing requirements.

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7. Product Quality

Product quality is the basic element of a business. It means to add features in a product or service in such a way that it meets the needs and wants of the customers. Enhancing the product quality also means improve the goods from any existing defects to ensure customer satisfaction.

Here's how quality assurance directors use product quality:
  • Managed overall internal and external quality related activities for the Fountainhead Group by directing daily plant and product quality assurance functions.
  • Directed creation of proprietary quality assurance software which significantly enhanced product quality by providing autonomy of the quality assurance process.

8. Patients

Here's how quality assurance directors use patients:
  • Reviewed hospital records and communicated with staff regarding the appropriateness of care and utilization of services for inpatient psychiatric patients.
  • Provided care to full range of patients at an isolated Community Health Clinic, much of the time as solo practitioner.

9. GMP

GMP stands for Good Manufacturing Practice. It is a system that ensures that all products like food, beverages, and medicinal drugs that are produced comply with the quality standards. It helps in minimizing the risks and hazards that cannot be eliminated after the testing of final products.

Here's how quality assurance directors use gmp:
  • Develop and co-ordinate GMP training program for QC, Manufacturing and Development personnel to include documentation and evolution of effectiveness.
  • Directed and coordinated quality and regulatory affairs activities to support new product development, improving GMP compliance.

10. ISO

Here's how quality assurance directors use iso:
  • Established and implemented the necessary quality management systems and processes to receive initial ISO 9001:2008 certification for second business unit.
  • Acquired and maintained ISO in 14001 Environmental Management System certification and developed and conducted Safety and Environmental facility audits.

11. Product Development

Product development is the complete procedure of creating a product from concept until release of the final product. Product development has many stages after which a product is released into the market. Identifying the need, creating the opportunity, conceptualizing a product, and providing a solution, all are different stages of product development.

Here's how quality assurance directors use product development:
  • Collaborate with Product Development team on an ongoing basis to appropriately safeguard security and privacy of client and patient information.
  • Implemented a new Product delivery System in equipment and assay development areas which significantly improved the product development cycle time.

12. SDLC

Here's how quality assurance directors use sdlc:
  • Initiated a SDLC and Quality Assurance process review for the Technology Team and implemented an agile-based QA and Testing process.
  • Developed and implemented testing process and procedure into SDLC model which provided insight into process gaps and inefficiencies.

13. Quality Management System

A quality management system is a set of techniques that deals with the procedure, process, and duties to achieve a quality goal and purpose. This particular skill focuses on the coordination and management of the company's policy. With this system, they can determine what needs improvement and understand the level of awareness and efficiency.

Here's how quality assurance directors use quality management system:
  • Established an internal auditing team that monitors the ISO/AS Quality Management System and identifies opportunities for improvements within the company.
  • Audit results demonstrated an established and compliant quality management system with evidence of effectiveness and conformance to industry standards.

14. Corrective Action

Here's how quality assurance directors use corrective action:
  • Implemented an in-depth failure analysis and corrective action program, resulting in improved quality/reliability, customer confidence, and increased sales.
  • Directed internal auditing, internal corrective action requests, customer corrective action requests, qualification of suppliers, and quality initiatives.

15. Process Improvement

Here's how quality assurance directors use process improvement:
  • Identified company and system-wide issues and worked collaboratively to design process improvements through policy, clinical protocols, and educational initiatives.
  • Performed analysis of current processes providing process improvement recommendations as required, providing 'knowledge sharing' and training for colleagues.
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List of quality assurance director skills to add to your resume

Quality assurance director skills

The most important skills for a quality assurance director resume and required skills for a quality assurance director to have include:

  • Continuous Improvement
  • Quality Standards
  • Oversight
  • Test Automation
  • Scrum
  • FDA
  • Product Quality
  • Patients
  • GMP
  • ISO
  • Product Development
  • SDLC
  • Quality Management System
  • Corrective Action
  • Process Improvement
  • CAPA
  • Food Safety
  • Regulatory Compliance
  • Risk Management
  • Project Management
  • Internal Audit
  • R
  • GCP
  • Quality Issues
  • Sigma
  • Regulatory Agencies
  • Supplier Quality
  • Customer Satisfaction
  • Quality Metrics
  • EU
  • Selenium
  • External Audits
  • Qa Management
  • GLP
  • Direct Reports
  • Qa Support
  • Medical Devices
  • Quality Assurance Program
  • HACCP
  • Test Cases
  • Customer Complaints
  • Process Control
  • API
  • SQF
  • Customer Audits
  • Windows
  • Medicaid
  • KPI
  • CMS

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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