How To Become A Quality Assurance Evaluator: What It Is and Career Path

What is a quality assurance evaluator and how to become one

Updated January 8, 2025

3 min read

When you call a company's helpline, you might hear an automated message stating that the call may be monitored for quality assurance. It's the Quality Assurance Evaluators who monitor those phone calls. They listen to recorded communications with clients to ensure that customer service representatives are providing excellent service. They often develop systems of evaluation based on established Key Performance Indicators. Using their evaluations, companies can pinpoint problem areas and improve the quality of their customer support.

Quality Assurance Evaluators have to be detail-oriented, thorough, and analytical. They have to catch even the little mistakes, but they also have to be careful not to be too critical or harsh. When giving feedback, they have to ensure that the people they evaluate are built up and encouraged to improve -- not torn down and discouraged. Quality Assurance Evaluators working in the United States earn roughly about $48,000 a year on average.

ScoreQuality Assurance EvaluatorUS Average

Salary

4.5

Avg. Salary $57,599

Avg. Salary $59,228

Diversity

4.1

Race

American Indian and Alaska Native 0.51%

Asian 11.99%

Black or African American 6.24%

Hispanic or Latino 8.82%

Unknown 4.70%

White 67.73%

Gender

female 37.94%

male 62.06%

Age - 43

Race

American Indian and Alaska Native 3.00%

Asian 7.00%

Black or African American 14.00%

Hispanic or Latino 19.00%

White 57.00%

Gender

female 47.00%

male 53.00%

Age - 43

Stress level

5.1

Stress level is manageable

7.1 - high

Complexity level

6.1

Complexity level is intermediate

7 - challenging

Work life balance

6.0

Work life balance is fair

6.4 - fair

Key steps to become a quality assurance evaluator

Explore quality assurance evaluator education requirements

Most common quality assurance evaluator degrees

Bachelor's

47.0 %

Associate

32.8 %

Master's

8.6 %

Start to develop specific quality assurance evaluator skills

Skills	Percentages
QA	16.33%
Corrective Action	10.96%
Sops	9.40%
ISO	7.79%
OSHA	6.15%

Complete relevant quality assurance evaluator training and internships

Accountants spend an average of 3-6 months on post-employment, on-the-job training. New quality assurance evaluators learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a quality assurance evaluator based on U.S. Bureau of Labor Statistics data and data from real quality assurance evaluator resumes.

Research quality assurance evaluator duties and responsibilities

Coordinate, oversee and manage the repetitive patient documentation and medical necessity process for all patients meeting the repetitive patient description.
Issue and review products and component specification for QC and MV sample submission and releases.
Partner with site leadership and client managers to insure consistent performance through calibrations and SharePoint resources.
Audit manufacturing batch records and QA/QC documents to ensure GMP compliance, accuracy, completeness, and accountability.

Prepare your quality assurance evaluator resume

When your background is strong enough, you can start writing your quality assurance evaluator resume.

You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a quality assurance evaluator resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.

Choose from 10+ customizable quality assurance evaluator resume templates

Build a professional quality assurance evaluator resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your quality assurance evaluator resume.