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Quality assurance lead jobs in Boise, ID

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Quality Assurance Lead
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  • QA Engineering Lead

    Meta 4.8company rating

    Quality assurance lead job in Boise, ID

    Meta Platforms, Inc. (Meta), formerly known as Facebook Inc., builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps and services like Messenger, Instagram, and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. To apply, click "Apply to Job" online on this web page. **Required Skills:** QA Engineering Lead Responsibilities: 1. Develop test strategies for business critical projects to ensure product correctness before launch. 2. Oversee a team of in-house and offshore testers to conduct black box testing, as well as spearhead initiatives that influences engineering organizations to build a quality-driven culture. 3. Partner with engineering and infrastructure teams to leverage automation for scalable solutions to prevent regressions and ensure reliability of products. 4. Identify gaps and opportunities to improve quality. 5. Define and implement QA processes to optimize and scale testing within the product. 6. Establish and drive the adoption of quality metrics that help measure test effectiveness, efficiency, and overall quality of product. 7. Assess non-functional (e.g. i18n, i10n, a11y) product quality in collaboration with other quality focused teams and provide key insights to product team. 8. Telecommute from anywhere in the U.S. permitted. **Minimum Qualifications:** Minimum Qualifications: 9. Master's degree (or foreign degree equivalent) in Computer Engineering, Software Engineering, Electrical Engineering, Business Administration, Information Technology (IT) Management or related field and two years of work experience in the job offered or related role 10. Requires two years of experience in the following: 11. 1. Experience with planning, designing, executing tests and knowledge of performance and stress testing 12. 2. Experience implementing and maintaining quality test automation for both mobile and web applications 13. 3. Experience in Python, PHP, Java, C/C++ or equivalent coding language 14. 4. Knowledge of industry standard test automation tools & automation frameworks, AND 15. 5. Understanding of the role that data and metrics play in the quality space **Public Compensation:** $181,986/year to $215,160/year + bonus + equity + benefits **Industry:** Internet **Equal Opportunity:** Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment. Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.
    $182k-215.2k yearly Auto-Apply 56d ago
  • Application Penetration Tester

    ASM Research, An Accenture Federal Services Company

    Quality assurance lead job in Boise, ID

    As an Application Security Penetration Tester, you will be entrusted with the critical responsibility of safeguarding web applications and REST APIs from potential threats. Your role will require a deep understanding of the OWASP Top 10 and SANS 25, as these frameworks will guide your efforts in identifying and mitigating security vulnerabilities. Your daily tasks will involve performing thorough security assessments of third-party libraries, analyzing dependencies, and conducting both automated and manual code reviews. You will be adept at uncovering a range of security issues, including Cross-Site Request Forgery (CSRF), Cross-Site Scripting (XSS), SQL Injection, and Privilege Escalation, and you will not only identify these vulnerabilities but also provide actionable recommendations for remediation. Mastery of tools like BurpSuite is essential, as it will be your primary instrument in executing dynamic and penetration security testing. Furthermore, you will be expected to write comprehensive reports that detail your findings and suggest enhancements to bolster system security. In this role, you will also serve as a pivotal bridge between development teams and stakeholders, ensuring that security requirements are clearly communicated and understood. Your ability to define, maintain, and enforce application security best practices will be crucial in maintaining the integrity of the software development lifecycle. You will be involved in software security architecture and design reviews, ensuring that security is integrated from the ground up. Familiarity with Continuous Integration and Continuous Deployment (CI/CD) is necessary, as you will be responsible for integrating and automating security tools within DevOps processes. **Required Skills:** + Serve as a liaison between development teams and stakeholders to understand and formulate security requirements. + Define, maintain, and enforce application security best practices. + Deep understanding of OWASP Top 10, SANS 25 + Perform third-party libraries security assessment and dependency analysis. + Conduct vulnerability assessment and manual/automated code review of Java and Scala applications to find security vulnerabilities (CSRF, XSS, SQL Injection, Privilege Escalation, etc.) and recommend remediation. + Analyze scan reports from varied tools (SAST, DAST and SCA) to identify the issues, interpretate, and provide recommendation to remediate the vulnerabilities across a variety of applications, programming languages, and platforms + Conduct static, dynamic and penetration security testing of Web Applications and REST APIs. + Performs software security architecture and design reviews. + Write comprehensive reports including assessment-based findings, outcomes, and propositions for further system security enhancement. + Identify and demonstrate vulnerabilities to application owners and recommend remediation for security vulnerabilities. + Knowledge of scripting language to integrate and automate security tools within DevOps CI/CD processes. **Required Experience** : + 3 years of experience in Secure Code Review, specifically with languages such as Scala, Java, JavaScript and Spring Framework + 3 years of practical experience with Static Analysis Security Testing (SAST) and Dynamic Analysis Security Testing (DAST), + 3+ years of hands-on experience with manual penetration testing of Web Applications and REST APIs using BurpSuite Pro and Postman/Bruno + Deep understanding of Secure Coding best practices and DevSecOps principles + Proficiency of OWASP Top 10 and SANS 25 standards and testing guidelines + Knowledge of Continuous Integration and Continuous Deployment (CI/CD), AWS Security principles, Jenkins and GitHub **Desired Certification** : GPEN, GWAPT, OSCP, or CompTIA PenTest **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. 120000 EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.
    $70k-98k yearly est. 7d ago
  • Training and QA Lead

    Maximus 4.3company rating

    Quality assurance lead job in Boise, ID

    Description & Requirements Maximus is looking to hire a Training and QA Lead. This position is remote but will occasionally require travel to the work site in Alexandria, Virginia. The role will require the candidate to possess an active Public Trust security clearance or the ability to successfully pass a Public Trust clearance process. Essential Duties and Responsibilities: - Support the design, development, and distribution of training programs and materials. - Develop and support the design, development, and distribution of training programs and materials. - Establish and communicate the training methodologies to participants. - Schedule training sessions and individual training programs, ensuring facilities set-up, audio-visual set up, and participant notification. - Support the change management process, including ensuring accuracy and timeliness of document review, approval, and storage. Job-Specific Essential Duties and Responsibilities: - Design, develop, and implement training curriculum - Develop qualitative and quantitative assessment tools to measure learner requirements and competencies - Review, evaluate, and modify existing and proposed curriculums and recommend changes to policies and procedures as applicable. - Maintain continuous monitoring of call and chat quality - Conduct regular calibrations with the team to ensure quality standards are understood - Conduct feedback sessions with Analysts based on monitoring results - Conduct regular calibrations with the team to ensure quality standards are understood - Support leadership with assigned duties and acts as the department's subject matter expert Minimum Requirements - High School diploma or equivalent with 2-3 years of experience. - Bachelor's degree preferred. - May have additional training or education in area of specialization. Job-Specific Minimum Requirements: - Due to contract requirements candidates must be U.S. citizens whithout dual citizenship with another country - Additionally, candidates must have an active Public Trust clearance or be able to successfully pass a Public Trust clearance process - Bachelor's degree in related field of study strongly preferred - 5 years in Learning and Development and quality role - Experience with DTMO TAC processes, policies and systems - Working knowledge of DTMO terminology - Ability to create new curriculum and update existing curriculum - Must be able to provide feedback to a team and individual - Must know the ADDIE (or other applicable) learning and development lifecycle - Must be able to work on site in Alexandria, VA Preferred Skills and Qualifications: - Experience with eLearning tools and Learning Management Systems (LMS) - Excellent written and oral communications and presentation skills. - Ability to work independently EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at applicantaccommodations@maximus.com. Minimum Salary $ 25.00 Maximum Salary $ 48.86
    $84k-109k yearly est. 4d ago
  • TMS Compliance QA Analyst IV

    Coinbase 4.2company rating

    Quality assurance lead job in Boise, ID

    Ready to be pushed beyond what you think you're capable of? At Coinbase, our mission is to increase economic freedom in the world. It's a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform - and with it, the future global financial system. To achieve our mission, we're seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company's hardest problems. Our ******************************** is intense and isn't for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there's no better place to be. While many roles at Coinbase are remote-first, we are not remote-only. In-person participation is required throughout the year. Team and company-wide offsites are held multiple times annually to foster collaboration, connection, and alignment. Attendance is expected and fully supported. You will be a part of the Compliance Operations Quality Assurance team, which is responsible for conducting Quality Assurance audits on transaction monitoring system (TMS) cases, working with production teams from CX and Compliance. In your day-to-day role, you will be responsible for auditing TMS cases to support Coinbase's AML/CFT (Anti-Money Laundering / Combatting the Financing of Terrorism) program. This role will also identify opportunities to improve procedural updates, create and present metrics, train new analysts, and work on providing insights through established feedback loops. *What you'll be doing:* * Perform QA reviews of TMS cases based on the quality rubric, ensuring compliance with established guidelines. * Proactively seek opportunities to tackle challenging and impactful assignments * Assist on 2LoD reviews and provide timely responses to findings * Lead calibrations & office hours supporting other QA analysts * Conduct root cause analysis on thematic issues * Identify procedural gaps or inconsistencies and provide proposed solutions * Conduct training of new QA and QC joiners along with validating their practice cases * Collaborate with internal support teams across Data Analytics, Escalations teams, Financial Crime Compliance, and L&D to enhance processes and workflows. * Present QA findings, insights, and recommendations persuasively to inspire positive change via weekly metrics/dashboards * Provide feedback on drafted procedures regarding areas of opportunity and how the procedures can be enhanced to increase clarity and consistent execution * Support agents in addressing their queries on complex procedural requirements * Undertake highly complex audits that have a substantial impact on Compliance Operations, showing your ability to navigate intricate challenges. * Apply in-depth knowledge of regulatory requirements when reviewing unusual or complex cases/scenarios *What we look for in you:* * 6+ Years hands-on experience in executing QA, Audit, or as a Financial Crime Investigator * Working knowledge of BSA/AML laws, regulations, and rules for financial services/products * ACAMS or equivalent AML qualification * Experience in assisting, developing, and producing metrics and reporting * Strong written/verbal communication, critical thinking, and problem-solving skills * Highly-motivated, analytical, organized, innovative, and adaptive * Multi-tasking ability, team-oriented, and a self-starter * Proven ability to work collaboratively with global partners in other functional units * Exceptional work ethic and flexibility to work extended hours to meet deadlines, when necessary * Ability to work with limited direction from management when situations occur * Intermediate level in PowerPoint/Google Slides and Excel/Google Sheets *Nice to haves:* * ACAMS certification or equivalent AML certification * Experience at crypto exchanges or in financial services, ideally in payments, trading operations or technical support. * Experience in project management or analytics or quality assurance. * Advanced degree in business, finance or legal * Advanced understanding of Google apps, JIRA and Salesforce Service Cloud PID: P71705 *Pay Transparency Notice:* Depending on your work location, the target annual salary for this position can range as detailed below. Full time offers from Coinbase also include bonus eligibility + equity eligibility**+ benefits (including medical, dental, vision and 401(k)). Pay Range: $99,365-$116,900 USD Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying. Commitment to Equal Opportunity Coinbase is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the *********************************************** in certain locations, as required by law. Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations*********************************** *Global Data Privacy Notice for Job Candidates and Applicants* Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available ********************************************************** By submitting your application, you are agreeing to our use and processing of your data as required. *AI Disclosure* For select roles, Coinbase is piloting an AI tool based on machine learning technologies to conduct initial screening interviews to qualified applicants. The tool simulates realistic interview scenarios and engages in dynamic conversation. A human recruiter will review your interview responses, provided in the form of a voice recording and/or transcript, to assess them against the qualifications and characteristics outlined in the job description. For select roles, Coinbase is also piloting an AI interview intelligence platform to transcribe and summarize interview notes, allowing our interviewers to fully focus on you as the candidate. *The above pilots are for testing purposes and Coinbase will not use AI to make decisions impacting employment*. To request a reasonable accommodation due to disability, please contact accommodations[at]coinbase.com
    $99.4k-116.9k yearly 60d+ ago
  • Quality Assurance Analyst I

    One Line

    Quality assurance lead job in Boise, ID

    Role Summary: : Assists with the design, development and implementation of the Quality Assurance & Soft Skill Training program for the three NA Service Centers. Collaborate with Quality Assurance & Training staff in NA Service Centers to deliver consistently high-quality service across all communication platforms in a seamless fashion that demonstrates no delineation between Service Centers. Identify and address training needs for soft skills, system knowledge and adherence to policy & procedure. Serves as a key contributor to the design, development, and implementation of data-driven quality assurance programs for our NA Service Centers. Utilize data analysis and technical tools to identify performance trends, system gaps, and training needs. Collaborate with leadership to create and deliver consistently high-quality service across all communication platforms by leveraging insights from data to drive strategic improvements.
    $66k-89k yearly est. Auto-Apply 28d ago
  • Quality Assurance Analyst I

    Ocean Network Express

    Quality assurance lead job in Boise, ID

    Job Description Assists with the design, development and implementation of the Quality Assurance & Soft Skill Training program for the three NA Service Centers. Collaborate with Quality Assurance & Training staff in NA Service Centers to deliver consistently high-quality service across all communication platforms in a seamless fashion that demonstrates no delineation between Service Centers. Identify and address training needs for soft skills, system knowledge and adherence to policy & procedure. Serves as a key contributor to the design, development, and implementation of data-driven quality assurance programs for our NA Service Centers. Utilize data analysis and technical tools to identify performance trends, system gaps, and training needs. Collaborate with leadership to create and deliver consistently high-quality service across all communication platforms by leveraging insights from data to drive strategic improvements. Additional Responsibilities: Closely monitor the application of Quality Assurance; Soft Skill Training initiatives to ensure consistent and fair application across both NA Service Centers. In conjunction with management, design and build technical tools and dashboards to analyze service performance, leveraging business intelligence and AI-driven insights to identify trends and opportunities for improvement. Work with NA Service Center management staff to provide coaching and remedial training to staff as necessary. Work with the Manager of Quality Assurance to coordinate the immediate and ongoing soft skill training needs of the service center staff. Identify training or service gaps and quickly implement corrective action to minimize customer impact. Analyze large, complex datasets from customer interactions to proactively identify service gaps and root causes, developing data-backed recommendations for corrective action to minimize customer impact. Develop a strong understanding of system and process for all functional areas. Develop innovative approaches to providing superior customer service that will distinguish ONE in the market. Ability to travel, as required Explore the integration of AI and machine learning tools to automate quality monitoring processes and enhance the efficiency of performance analysis. Core Required Skills and Competencies: Strong data analytics and reporting skills Expertise in advanced data analytics, including statistical analysis and predictive modeling to identify trends, patterns, and anomalies in large datasets. Acts strategically with focus and direction Ability to anticipate, analyze, decide and navigate Ability to collaborate effectively Adapts to change and prioritizes for high-end results High level of both verbal and written communication skills Strong analytical ability, acts objectively and plans for long-term implications Proficiency with or strong willingness to learn business intelligence tools (e.g., Tableau, Power BI) and advanced google Sheets, with experience in creating dashboards and data visualizations to inform leadership decisions. Knowledge of AWS, Salesforce, SQL, Python, or R for data manipulation and analysis is a plus. Function Specific Required Skills and Competencies: Applies logical methods and analytical skills for recommendations and best results Applies rigorous data analysis and quantitative methods to provide evidence-based recommendations and drive strategic improvements. Attention to detail and accuracy Experience training one-on-one or in a classroom setting Strong presentation skills Intimate understanding of new and changing customer demands/expectations Experience working with and managing large datasets, with a focus on data integrity and data governance principles. Required Minimum Years' Experience: 2+ industry related, preferably in a customer service environment Education: Bachelor's Degree preferred
    $66k-89k yearly est. 27d ago
  • Project Manager - D- Electrical Testing

    Resa Power 4.0company rating

    Quality assurance lead job in Boise, ID

    The Project Manager is responsible for being an organized, service-orientated individual to manage projects for a variety of Customers. Position is responsible for communicating with a variety of departments, vendors, employees, and customers to ensure projects are completed on time and to budget. Position also will suggest additional services to Customers that will enhance and/or ensure the safety and efficiency of the Customer's operation. Responsibilities * Complete Power Systems Tech duties including but not limited to: * Inspect, test, troubleshoot, perform start-up and collect data of low, medium and high voltage (to 500kV) electrical systems. * MCC's, Breakers and moderately complex relay calibration and power metering. Test and calibrate electro-mechanical and solid-state relay. * Low, Medium and High voltage switchgear and circuit breaker testing. Rotate emergency on-call duty and if called respond to customer emergencies in a timely manner. * Total responsibility for awarded jobs includes but is not limited to: * Order material as needed; * Order subcontract services as needed. Use purchase order and subcontract agreement; * Follow up on all deliveries of materials to ensure job stays on schedule. * Meet customers on-site and review and identify their needs as needed. * Schedule jobs with customer. * Generate work orders for technicians. * Prioritize and formulate an appropriate schedule to execute client work. * Generate accurate detailed reports on a timely basis. * Provide technical support to the field service personnel as it relates to testing and troubleshooting of electrical power distribution systems. * Willing to work on or field supervise projects as needed. * Communicate with clients, management and their team for effective problem resolution and transfer of pertinent information. * Accountable for maintaining status of projects and providing the client with this information. * Conduct client communication in a highly customer service oriented manner and potentially expand the scope of project work as well as negotiate any extra charges associated with work performed. * Help manage the on-going schedule and travel planning to facilitate timely response to customers. * Work may require flexible hours, weekends, holidays and night work. Must be available for out-of-town work. * All work and decisions shall be conducted in strict compliance of all regulatory law. * Observe all safety rules and Best Practices; Follow all company policies and procedures. * Other duties assigned. Required Experience and Qualifications: * Bachelors degree in related field or experience equivalency and a minimum of 5 years related experience. * Ability to read and understand complex blueprints, schematics, parts lists, and additional technical materials for troubleshooting circuit breakers and electrical power equipment. * Experience in a testing environment. NETA Certification. * Effectively communicate verbally and in writing with customers and peers. * Dependable and responsible with good judgment and organizational skills. * Good customer service, time management and follow-up skills. * Self-management of assigned projects and job cost accountability to perform work within budgeted cost estimates. * Able to meet deadlines and handle multiple tasks. * Able to work with various people throughout the organization-Customer Focused. * Focus on accuracy and efficiencies. * For positions that utilize a company vehicle, will be required to have a valid driver's license. Who we are! RESA Power is a dynamic, people first organization that prides itself on being the employer of choice in its industry! RESA is fortunate to have an extraordinarily talented group of people who take pride in everything they do! RESA Power has locations throughout the United States & Canada. We are a trusted service provider committed to ensuring the safety, performance, and compliance of electrical distribution systems. With a track record of long-term partnerships and excellence in customer experience for nearly a decade! Our Mission Ensure reliable and safe mission-critical power across our customers' electrical infrastructure lifecycle. Our Vision To be the premier, first-choice, trusted provider in the US and Canada for critical power services and products by delivering the best customer and employee experience in the industry. Core Cultural Competencies We do it right * We pride ourselves on our integrity and expertise. We don't cut corners. * You perform job responsibilities safely, efficiently, and thoroughly all day, every day. * You conduct yourself professionally, ethically, and honestly. * You display sound judgment and decision-making skills. You avoid choosing courses of action that assume unreasonable risk to yourself or the Company. * You are on time and preplan time off. * You produce a quality product. We are customer driven * Our number one concern is our customer and our long-term relationships with them prove our dedication. * You approach job responsibilities with enthusiasm, professionalism, and in a customer focused manner. * You promote goodwill by handling all contacts (example: coworkers, management, vendors, customers, etc.) with respect, courtesy, cooperation, attentiveness and follow instructions from management. We focus on growth * We are dedicated to growing the company and our employees. * You understand and apply your knowledge of techniques, policy, procedures, equipment, and skills involved in the job. * You seek out new assignments and assume additional duties. * You seek to expand your abilities (certifications, continuing ed, OTJ experience, etc.). We solve problems * Every day is different, so we need to be innovative, decision makers, flexible and adaptable. * You efficiently and thoroughly complete assignments. * You perform work assignments independently. * You propose new ideas and find better ways of doing things. We get it done * We are efficient, reliable and no nonsense. We work hard, but we also play hard. * You follow through on commitments in a timely way. * You produce easily understandable and accurate reports that meet customer and/or Company expectations. * You actively listen. You seek advice and help as appropriate. * You can effectively deliver messages to a variety of individuals (RESA employees, vendors, customers, etc.). We build strong relationships * Our leaders are servant leaders. We provide you with the support of a well-run company, but the connectedness of a family. We collaborate with each other and our customers. * You collaborate to create the best solutions for each other and our customers. * You build strong relationships within the team, across RESA departments and locations and with customers and vendors. Additional Information Travel: 75% Compensation: Pay ranges from $50-$60 an hour depending on skillset and experience). Physical Demands: Lifting a maximum of 50 lbs. without assistance or use of a lifting aid, crawling, climbing, standing for long periods of time, and working in non-ideal conditions. RESA Power is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.
    $50-60 hourly 45d ago
  • QA Audit Manager

    Datavant

    Quality assurance lead job in Boise, ID

    Datavant is a data platform company and the world's leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right format. Our platform is powered by the largest, most diverse health data network in the U.S., enabling data to be secure, accessible and usable to inform better health decisions. Datavant is trusted by the world's leading life sciences companies, government agencies, and those who deliver and pay for care. By joining Datavant today, you're stepping onto a high-performing, values-driven team. Together, we're rising to the challenge of tackling some of healthcare's most complex problems with technology-forward solutions. Datavanters bring a diversity of professional, educational and life experiences to realize our bold vision for healthcare. We are seeking a QA Audit Manager to lead Datavant's Quality Assurance Audit function. This role is pivotal in ensuring operational effectiveness, regulatory compliance, and continuous process improvement across our audit operations. The QA Audit Manager provides day-to-day leadership, oversight, and mentorship to the QA team, driving professional development and team accountability. The QA Audit teams currently oversee digital fulfillment, the quality portion of the new-hire DHISC training program, and site- and processor-level feedback. By centralizing responsibility under an experienced leader, this role strengthens team performance and accelerates the establishment of a scalable, high-impact quality assurance framework. **What You Will Do:** + Oversee audits of request and fulfillment processes to ensure compliance with state and federal laws, as well as Standard Operating Procedures (SOPs). + Identify workflow issues and trends in errors or delays, report findings, and recommend corrective actions. + Maintain and update audit tools, as well as detailed documentation of audit results and corrective measures. + Lead a team performing specialized site-specific and process-specific audits as needed. + Collaborate with operational leadership, training, compliance, and cross-functional partners to address trends, close knowledge gaps, and build tools to strengthen performance. + Recommend and support implementation of process improvements to increase efficiency and accuracy. + Ensure compliance with HIPAA, HITECH, and other regulations regarding PHI handling, and monitor adherence to client SLAs. + Provide direct leadership to the QA team, including performance management, training, feedback, coaching, and professional development. + Facilitate team meetings, calibration audits, and 1:1s to build accountability, engagement, and culture. + Up to 10% travel, as needed. + You will also be expected to support onboarding of new QA staff, deliver regular audit-based coaching, and contribute to strengthening Datavant's overall quality framework. **What a Typical Day Looks Like** In this role, you can expect to: + Collaborate cross-functionally with operations, compliance, training, and data teams. + Manage team responsibilities while providing coaching and day-to-day support. + Analyze audit results and trends to support leadership decisions. + Facilitate team meetings, individual coaching sessions, and professional development opportunities. **What You Need to Succeed:** + Minimum 5 years of progressive leadership experience, preferably in healthcare operations, quality assurance, or related functions. + At least 2 years of experience in medical records management, release of information (ROI), or health information operations; Datavant experience preferred. + 2+ years in quality assurance or auditing, with demonstrated ability to evaluate processes, identify gaps, and implement corrective actions. + High School Diploma required; Associate's or Bachelor's degree in Health Information Management, Healthcare Administration, or related field strongly preferred. + Strong knowledge of HIPAA, HITECH, and PHI handling standards. + Previous experience managing payroll, scheduling, and workforce administration. + Excellent leadership, coaching, communication, and problem-solving skills. + Proficiency with EHR systems, audit tools, Microsoft Office Suite; request tracking tool experience strongly preferred. **What Helps You Stand Out:** + Advanced certification in quality, compliance, or health information management (e.g., RHIT, RHIA, CHPS, Six Sigma). + Lean or Six Sigma certification with proven process improvement success. + Experience with dashboard-building or data analytics to support audit functions. + Strong history of building engaged, high-performing teams in fast-paced environments. We are committed to building a diverse team of Datavanters who are all responsible for stewarding a high-performance culture in which all Datavanters belong and thrive. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. At Datavant our total rewards strategy powers a high-growth, high-performance, health technology company that rewards our employees for transforming health care through creating industry-defining data logistics products and services. The range posted is for a given job title, which can include multiple levels. Individual rates for the same job title may differ based on their level, responsibilities, skills, and experience for a specific job. The estimated total cash compensation range for this role is: $94,000-$102,000 USD To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion. This job is not eligible for employment sponsorship. Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. To learn more about our commitment, please review our EEO Commitment Statement here (************************************************** . Know Your Rights (*********************************************************************** , explore the resources available through the EEOC for more information regarding your legal rights and protections. In addition, Datavant does not and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay. At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your answers will be anonymous and will help us identify areas for improvement in our recruitment process. (We can only see aggregate responses, not individual ones. In fact, we aren't even able to see whether you've responded.) Responding is entirely optional and will not affect your application or hiring process in any way. Datavant is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please request it here, (************************************************************** Id=**********48790029&layout Id=**********48795462) by selecting the 'Interview Accommodation Request' category. You will need your requisition ID when submitting your request, you can find instructions for locating it here (******************************************************************************************************* . Requests for reasonable accommodations will be reviewed on a case-by-case basis. For more information about how we collect and use your data, please review our Privacy Policy (**************************************** .
    $94k-102k yearly 60d+ ago
  • QA/QC Manager

    Ocean Park Mechanical

    Quality assurance lead job in Boise, ID

    QA & QC ManagerOcean Park Mechanical (OPM) is one of the premier design-build mechanical contractors of Western USA and Western Canada, with operations in Washington, Oregon, California, Idaho, and British Columbia. Specializing in value added engineering and design-build projects, our goal is always to build the most efficient systems for the best value possible. With projects ranging from low-rise and high-rise residential, hotels, and offices, as well as industrial and commercial projects, we have continually proven our ability and desire to provide the best service possible for our clients. By providing the majority of mechanical requirements in-house, including engineering, 3D-design, sheet metal, HVAC, refrigeration, and controls, we are a “ONE-STOP” shop for any project. Purpose of Position: The QA & QC Manager is responsible for the overall management of projects under their area of responsibility. They act as the primary point of contact for all project stakeholders and provide leadership and guidance to project team members. They ensure that our clients' expectations are met and that projects are completed on time, within budget, and in compliance with all standards and regulations. What We Offer: Competitive base salary: $75,000 to $95,000 D.O.E Company Paid Benefits: Medical, Dental, Life & Vision Supplemental Life Insurance Plan 401 (K) with Company Match up to 4% Paid Vacation Paid Sick Days Paid Holidays Job Location: Boise, ID Reporting Structure: The QA & QC Manager reports to the Project Manager, Superintendent, and the Regional Manager. Primary Responsibilities: Participate in design development process that pertain to QA/QC forms and inspection Oversee and distribute QA/QC project documentation Ensure required permits applications are submitted Quality management by focusing on quality requirements Field inspection of mechanical systems for quality control and assurance; observe, document and report all inspections and report all defects or issues to Project Manager/Superintendent/Site Leadership Work with project manager, superintendent, design team and site leadership to ensure site plans are followed Verify that appropriate inspections are completed for quality control and assurance Experience, Education & Qualifications: 5+ years of experience in Plumbing/HVAC project management AWS Certified Welding Inspector (CWI) Certification Jobsite experience would be considered an asset Ability to interpret blueprints, specifications, inspection reports, etc. Significant knowledge of construction methods as well as an understanding of municipalities and the permit processes Ability to manage multiple projects and tasks at a time Sound knowledge of Building Codes and Safety Regulations Strong knowledge of MS Office suite including MS Excel, and MS Project Knowledge of Viewpoint Spectrum ERP an asset Knowledge of Trimble AutoBid and Bluebeam an asset Skills & Proficiencies: Self-motivated and able to lead and motivate team members Thoughtful and confident decision making and high ethical standards Good verbal and written communication skills Good interpersonal skills and a high level of professionalism Problem-solving skills and the ability to think and react quickly under pressure Service-oriented approach in working with technical and non-technical business owners and different personality types Strong attention to detail and high level of organization Ocean Park Mechanical is an equal opportunity employer that values diversity and encourages applicants of all backgrounds. If you're interested in a fulfilling career with Ocean Park Mechanical, please submit your application. Only those candidates who meet the job requirements will be contacted for an interview. **No agency phone calls/emails/submissions please**
    $75k-95k yearly Auto-Apply 60d+ ago
  • TEST ID004 - Star General Application

    Christian Brothers Automotive 3.4company rating

    Quality assurance lead job in Star, ID

    Christian Brothers Automotive Our mission is simple: To create an uncommonly great experience for customers in need of auto service and repair. Christian Brothers Automotive was founded in 1982 on the principles of honesty and integrity. These principles have taken our organization to over 300+ locations all across the country. We strive for excellence in service as the #1 Automotive Repair Franchise in the country. We have a great culture, a great mission, and a great time. We hope you'll consider joining us! The job description will be dependent upon the position that you are interested in. This is an opportunity to apply for general consideration. Qualifications The qualifications will be dependent upon the position that you are interested in. This is an opportunity to apply for general consideration. Additional Information All of your information will be kept confidential according to EEO guidelines. Christian Brothers Automotive is an Equal Opportunity Employer.
    $78k-107k yearly est. 17h ago
  • Customer Support Quality Assurance Specialist - Spanish (Pharmacy Operations) (Boise, ID)

    Blink Health 3.4company rating

    Quality assurance lead job in Boise, ID

    Blink Health is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody. Our two primary products - BlinkRx and Quick Save - remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients. BlinkRx is the world's first pharma-to-patient cloud that offers a digital concierge service for patients who are prescribed branded medications. Patients benefit from transparent low prices, free home delivery, and world-class support on this first-of-its-kind centralized platform. With BlinkRx, never again will a patient show up at the pharmacy only to discover that they can't afford their medication, their doctor needs to fill out a form for them, or the pharmacy doesn't have the medication in stock. We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation. Join us! This is a hybrid position based out of our Boise, ID location. What You'll Do: Perform daily Quality Assurance evaluations on all lines of business, meeting or exceeding the assigned productivity targets Conduct patient interaction evaluations for Patient Services phone, chat and emails Conduct pharmacy workflow audits, such as Prior Authorization process adherence and data entry for the Hub Identify trends and opportunities to improve quality in patient interactions and workflow adherence. Communicate these opportunities to QA leadership or other pertinent stakeholders. Collaborate with agents, leaders, and other QA analysts to identify best practices, knowledge gaps and opportunities to enhance protocols, scripting, training, and Knowledge Base articles. Remain current on our products, protocols, scripting, new clients, features and departmental processes Participate in calibration sessions to ensure consistency in grading and auditing practices. Serve as a subject matter expert for assigned business segment(s), and function as the expert scoring interactions against which others will be calibrated. Facilitate discussions to explain rationale for scoring, actively listen and make recommendations as necessary to the appropriate scorecards to drive improvement in calibration scores Cross-train to be able to evaluate quality on other business segments as needed Complete other duties as assigned What You'll Need: A minimum of 2 years of QA experience in a contact center or hub pharmacy environment Spanish language proficiency, both written and spoken. Experience with healthcare, insurance, or other highly regulated industry preferred Track record of strong performance and QA scores Attention to detail with a knack for precision Analytical and process-oriented Comfortable in a fast-paced environment Ability to work independently and as a member a team Confident, patient, respectful, and a clear communicator Passion for problem solving and troubleshooting #blinkindeed Why Join Us: It is rare to have a company that both deeply impacts its customers and is able to provide its services across a massive population. At Blink, we have a huge impact on people when they are most vulnerable: at the intersection of their healthcare and finances. We are also the fastest growing healthcare company in the country and are driving that impact across millions of new patients every year. Our business model not only helps people, but drives economics that allow us to build a generational company. We are a relentlessly learning, constantly curious, and aggressively collaborative cross-functional team dedicated to inventing new ways to improve the lives of our customers. We are an equal opportunity employer and value diversity of all kinds. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
    $46k-71k yearly est. Auto-Apply 60d+ ago
  • Spring Assurance Internship

    Sorren

    Quality assurance lead job in Boise, ID

    Our Firm Sorren is a top 50 national advisory firm that blends deep expertise with a human-first approach. We don't just work with numbers-we work with people, building lasting relationships and delivering strategic solutions in accounting, tax, advisory, and wealth management. At Sorren, we believe that success is a shared journey. Our culture fosters collaboration, innovation, and professional growth, ensuring that every team member has the support and opportunities they need to thrive. We offer a high-performing yet balanced work environment where career development and personal well-being go hand in hand. We're committed to helping you grow, whether that means advancing your career, expanding your expertise, or achieving a fulfilling work-life balance. Because at Sorren, your success is our success. Your Journey Our team members support the firm by delivering timely, accurate work and maintaining clear communication. They take ownership of their development, seek feedback, and build strong relationships. By managing responsibilities effectively and aligning their efforts with firm values, they establish a foundation for long-term success and growth. All team members are expected to excel in Relationships, Communication, Quality Service, Operational Excellence, and Innovation & Growth, contributing to the firm's success through collaboration, exceptional service, and continuous growth. Position Summary: Your Impact (Essential Duties) • Assist with assigned assurance procedures, including audits, reviews, compilations, and agreed-upon procedures • Help reconcile workpapers to trial balance accounts and maintain neat, complete, and organized documentation • Learn and apply basic concepts of GAAP, GAAS, and other financial reporting frameworks • Assist in determining testing scope, selecting samples, and applying an audit mindset • Support the preparation of draft financial statements and help identify potential issues for discussion • Manage assigned tasks and workload with guidance from supervisors to meet project deadlines • Communicate progress to team members and actively participate in team meetings • Begin developing an understanding of client industries and relevant audit considerations • Participate in team training sessions, independent learning, and firm events to build skills and knowledge • Perform other duties and display flexibility to take on a variety of responsibilities assigned by firm leadership • Meet agreed upon targets to fulfill individual performance and overall firm productivity Your Background • Required: Currently pursuing a bachelor's degree in accounting, finance, or a related field • Understanding of audit standards and ability to adapt to changes • Proficiency in learning and utilizing audit-related software and tools • Strong verbal and written communication skills for effective collaboration • Excellent organizational skills and attention to detail • Accurate mathematical and accounting skills • Ability to follow firm procedures and deliver high-quality work • Full-time commitment and flexibility to work beyond regular hours to meet team deadlines Why Choose Us? We are invested in your career and are dedicated to helping you climb the ranks. While we work hard, we also truly value our life outside of work and offer flexible arrangements to give you the ability to manage both your personal life and professional career. Our benefits include: Paid time off Medical, dental, vision, std/ltd, and life insurance 401(k) plan Paid holidays Holiday break from December 24-January 1 Paid Parental Leave after 1 year of service Mentorship program Spontaneous activities organized by the firm End of busy season celebrations and holiday parties
    $23k-36k yearly est. Auto-Apply 60d+ ago
  • Quality Assurance

    CS Beef Packers

    Quality assurance lead job in Kuna, ID

    Job DescriptionOverview Monitors plant operations of compliance with regulatory and company requirements. Monitors pre-operational and operational sanitation and sanitary product handling and HACCP. Acts as liaison to USDA regulators. Responsibilities • Conducting pre-operational inspection of equipment and facilities as required, depending on the assigned shift. • Performing environmental sampling of equipment, drains, and raw and finished products. • Calibration of thermometers and scales on a daily basis. • Monitor sanitation standard operating procedures and document SSOP's in accordance with the companies program. • Monitoring and documenting the quality of packaging, raw materials, and finished products. • Monitoring foreign material detection and rejection. • Monitoring and recording weights of finished products. • Taking raw and finished product temperatures. • Monitor physical, chemical, and sensory characteristics of raw and finished products. • Generating and completing the required records and documentation on a daily basis for each product line in accordance to the customer's specifications. • Perform HACCP monitoring and verification for all critical control points of the company's HACCP programs. • Working alongside USDA and production employees. • Monitor and ensure food security and safety. Qualifications • H.S. diploma with additional specialized training where a thorough knowledge of food safety principles and HACCP was gained • Three (3) to five (5) years experience in quality assurance in a food processing environment. • Must possess basic math and computer skills, and be able to read and analyze process charts, graphs, and logs. • Must possess good analytical and logical problem-solving skills. • Must be HACCP certified, or be able to become HACCP certified. • Must have excellent oral and written skills at a technical and general level. • Knowledgeable with USDA inspected facility. All candidates will be required to pass a pre-employment drug test. Job Posted by ApplicantPro
    $28k-56k yearly est. 13d ago
  • Specialist, Quality Assurance

    Cardinal Health 4.4company rating

    Quality assurance lead job in Boise, ID

    **_What Quality Assurance contributes to Cardinal Health_** Quality develops and implements quality policies, procedures, and processes to ensure products and services comply with regulatory standards and specifications. Quality Assurance develops and implements a compliant and cost effective quality system that assures products and services are reliable, safe and effective. This job family provides oversight of production/manufacturing activities, training to operational and quality control personnel, and educates business leaders on Quality policies and procedures and ensures that all products and services are properly reviewed for quality and documented. **_Job Summary_** The Specialist, Quality Assurance executes quality programs, policies, and procedures in a particular area of specialty (such as recalls and customer complaints) in order to minimize risks and drive supply chain integrity. With basic knowledge of quality assurance concepts, the Specialist creates reports on quality metrics and trends in support of resolutions to quality issues and the development of standard operating procedures. The Specialist frequently seeks guidance from more experienced Senior Specialists or Principal Specialists and assists on more complex projects to develop advanced knowledge and technical capabilities. **_Responsibilities_** + Lead the efforts within Cardinal Health to collect substance information on products and raw materials from suppliers + Load and extract product systematic data on substances within Cardinal Health Master Data systems + Review and evaluate received questionnaire forms for completeness and applicability + Coordinate with Supplier, Sourcing, Quality, Regulatory and Manufacturing teams to obtain information necessary to complete assigned tasks + Identify and quantify risk, communicate results effectively to management + Support management of QRA policies governing product quality data + Identify quality and regulatory related issues within current processes, investigate and provide recommendations + Interact with cross-functional business partners (Customers, Operations, Sourcing, Regulatory, Manufacturing Quality, field QRA, etc.) to assist in execution of the current Medical Distribution Quality Plan. + Responsible for deployment of policies and programs to minimize risk and enable compliant business operations for Cardinal Health + Demonstrates working knowledge of applicable laws and regulatory concepts utilized to manage risk + Supports development of programs, policies and procedures using knowledge of regulatory requirements and technologies + Works to understand complex functional situations by paying attention to the details of the tasks at hand and by breaking them down into smaller pieces + Proactively develops and maintains a broad knowledge of the technical disciplines in own functional area; applies broad knowledge of trends and best practices in a manner that ensures exceptional performance and results + Uses deep subject matter/functional expertise; influence and process skills to help internal/external customers and stakeholders identify and meet their high priority needs while considering cultural and diversity implications + Encourages informed risk-taking and acts as a catalyst for innovation at Cardinal Health; generates practical, sustainable and creative options to solve problems and create business opportunities, while maximizing existing resources + Champions and leads change initiatives; identifies the best approach for implementing strategic processes; in light of culture and diversity **_Qualifications_** + Bachelor's degree preferred + 1-3 years experience preferred + Knowledge of Regulated Substances regulations such as EU MDR, REACH, RoHS, WEE, POP and California Proposition 65 preferred + Distribution Operations processes (Medical and Pharmaceutical) preferred + Excellent verbal, written, computer, SAP, and interpersonal skills required + Excellent influencing skills + Must be able to multitask and work with competing priorities **_What is expected of you and others at this level_** + Works to understand complex functional situations by paying attention to the details of the tasks at hand and by breaking them down into smaller pieces + Proactively develops and maintains broad knowledge of the technical disciplines in own functional area(s); applies broad knowledge of trends and best practices in a manner that ensures exceptional performance and results + Uses deep subject matter/functional expertise, influence and process skills to help internal/external customers and stakeholders identify and meet their high priority needs while considering cultural and diversity implications + Encourages informed risk-taking and acts as a catalyst for innovation at Cardinal Health; generates practical, sustainable and creative options to solve problems and create business opportunities, while maximizing existing resources + Champions and leads change initiatives; identifies the best approach for implementing strategic processes in light of cultural and diversity implications **Anticipated hourly range:** $26.90 per hour - $36.90 per hour **Bonus eligible:** No **Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being. + Medical, dental and vision coverage + Paid time off plan + Health savings account (HSA) + 401k savings plan + Access to wages before pay day with my FlexPay + Flexible spending accounts (FSAs) + Short- and long-term disability coverage + Work-Life resources + Paid parental leave + Healthy lifestyle programs **Application window anticipated to close:** 12/07/2025 *if interested in opportunity, please submit application as soon as possible. The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity. _Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._ _Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._ _To read and review this privacy notice click_ here (***************************************************************************************************************************
    $26.9-36.9 hourly 14d ago
  • Quality Assurance Intern (Caldwell, ID)

    Simplot 4.4company rating

    Quality assurance lead job in Caldwell, ID

    The J.R. Simplot Company is a diverse, privately held global food and agriculture company headquartered in Boise, Idaho. We are a true farm-to-table company with an integrated portfolio including food processing and food brands, phosphate mining, fertilizer manufacturing, farming, ranching and cattle production, and other enterprises related to agriculture. **Summary** Works with the Quality Assurance team on assigned projects and other daily tasks. **Key Responsibilities** + Assists in data analysis of projects. + Assists as needed on the production floor and in the lab to gather data, work on projects, and other tasks as needed. + Participate in daily management meetings. + Support food safety and product quality by learning about sanitation, environmental monitoring, foreign material monitoring, and quality attribute grading. **Typical Education** Pursuing a Bachelor's Degree in Food/Food Science Major from 4 year college or university **Job Requisition ID** : 23470 **Travel Required** : None **Location(s)** : GF Idaho Plant - Caldwell **Country:** United States ****The J.R. Simplot Company is proud to be an Equal Opportunity Employer and will consider all qualified applicants for employment without regard to race, color, religion, national origin, ancestry, age, sex, gender, gender identity, gender expression, genetic information, physical or mental disability, medical condition, sexual orientation, military or veteran status, marital status, or any other protected status. ****
    $18k-34k yearly est. 47d ago
  • Quality Assurance Analyst - Journeyman

    ASM Research, An Accenture Federal Services Company

    Quality assurance lead job in Boise, ID

    ASM Research provides services in support of the Military OneSource Program for military members and their families, similar to a commercial Employee Assistance Program (EAP). This program provides a broad array of information, resources, referrals, and counseling to about 4.7 million persons or "participants," which includes military service members, their families, and eligible civilians at locations worldwide. Services are provided through a 24/7 contact center accessible via internet website, toll free telephone, secure real-time text/video chat, email, or postal mail and include non-medical counseling; financial counseling; tax assistance; spouse education and career information; adoption information; child care; Exceptional Family Member Programs (EFMPs); deployment support; disability information; elder care; educational services for adults, children, and youth; relocation services; pet care; health and wellness coaching; housing assistance; legal service referrals; single service member services; lodging; military benefits; relationship support; skill building services for parenting; spouse relocation and transition; peer-to-peer support; and support for everyday issues (e.g., locating a plumber or automobile mechanic). Quality Assurance Analysts provide QA support to monitor performance for all Military OneSource operations to meet minimum standards in the SLAs and Performance Metrics. In this role they will monitor customer interactions and review/analyze customer feedback to evaluate overall customer experience. Assigns root cause and identifies systemic quality problems. Uses data from call observations to create quality improvement action plans and drive projects working with team and third-party vendors. Accurately compares measurements between team, vendors and client partners. Reports findings from complaints and call monitoring to the client, internal, and vendor teams. Makes recommendations on quality initiatives. **Job Responsibilities** + Conducts audits and reviews using scoring protocols for calls and/or case records using a pre-determined set of criteria, documenting results in a detailed report. + Supports data entry and analysis following URAC minimum standards and defined SOPs as specified in the Quality Management Plan. + Maintains and provides all records and reports pertaining to QA documentation. + QA Analysts adhere to and promote auditing standards, participate in team meetings, training requirements and calibration sessions. + Supports analysis of Duty to Warn, Adverse Incidents, and Mandated Reporting in compliance with defined processes and reporting standards + Monitors customer interactions for timeliness of answer, active listening, request/issue identification, correct call hold, professionalism, compliance requirements, request/issue resolution, and appropriate closing. + Analyzes survey results for improving communication process and providing feedback to the communication owners. + Utilizes quality monitoring program to compile and track performance at individual, functional, and program levels. + Provides feedback to agents and managers based on observed strengths and improvement opportunities. + Analyzes readership, comprehension and application of communicated actions. + Serves as a resource and escalation point for all lines of business so that reviews of calls are accurate for technical content and employees are provided with the correct policies, procedures, and/or reference materials. + Identifies trends in service and provides that data to the training team to enhance current training. + Documents customer/call communications processes and makes recommendations. + Implements operational process improvement initiatives on a regular basis, as well as through long-term projects. + Provides call quality metrics data to generate and maintain volume forecasts to support management with scheduling and staffing needs. + Leads brainstorming sessions to improve call system, communications processes, customer satisfaction, agent processes and agent effectiveness. + Completes activities related to deploying communications including but not limited to creating checkpoints based on important points, creating surveys for reader feedback and continuous improvement, and providing recommendations for communications process improvement. + Coordinates with client to create content for agent communications. + Develops and distributes new agent communications, researching content and obtaining appropriate feedback and reviews as needed. + Creates and implements training plans to orient new hires and ensure a smooth transition from learning environment to daily production environment. + Identifies agent communication needs and makes recommendations to Call Center management. **Minimum Qualifications** + U.S. citizen and fluent English speaker + Possess strong written and verbal communication skills + Must submit to and successfully pass a DoD-initiated Tier 2 - Public Trust Background Investigation + Bachelor's degree and 5 years of contact center quality assurance experience (additional 4 years of work experience may be considered in lieu of Bachelor's degree) + Solid working knowledge of standard computer software (Microsoft Office business suite to include Outlook, Word, Excel, PowerPoint, and Project) **Other Job Specific Skills** + Demonstrated ability to contribute to quality assurance program creation or execution. + Experience with call center call monitoring/recording software. + Exceptional customer service and problem-solving skills. + Ability to explain and present ideas clearly and concisely to diverse audiences, using appropriate language. + Excellent analytical skills and strong decision-making abilities. + Proven ability to achieve and maintain departmental quality standards. + Strong Internet software and Windows operating systems and software skills. + Demonstrated ability to train and develop new and existing support agents. + Excellent interpersonal, facilitation, and relationship management skills. + Demonstrated ability to effectively communicate and interact with interdepartmental staff and across organizational lines. + Critical thinker with the ability to solve complex problems; able to apply quality improvement techniques. + Great coordination skills across multiple departments of the Customer system. **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. $25.00 EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.
    $66k-89k yearly est. 60d+ ago
  • QA/QC Manager

    Ocean Park Mechanical

    Quality assurance lead job in Boise, ID

    Job DescriptionQA & QC ManagerOcean Park Mechanical (OPM) is one of the premier design-build mechanical contractors of Western USA and Western Canada, with operations in Washington, Oregon, California, Idaho, and British Columbia. Specializing in value added engineering and design-build projects, our goal is always to build the most efficient systems for the best value possible. With projects ranging from low-rise and high-rise residential, hotels, and offices, as well as industrial and commercial projects, we have continually proven our ability and desire to provide the best service possible for our clients. By providing the majority of mechanical requirements in-house, including engineering, 3D-design, sheet metal, HVAC, refrigeration, and controls, we are a “ONE-STOP” shop for any project. Purpose of Position: The QA & QC Manager is responsible for the overall management of projects under their area of responsibility. They act as the primary point of contact for all project stakeholders and provide leadership and guidance to project team members. They ensure that our clients' expectations are met and that projects are completed on time, within budget, and in compliance with all standards and regulations. What We Offer: Competitive base salary: $75,000 to $95,000 D.O.E Company Paid Benefits: Medical, Dental, Life & Vision Supplemental Life Insurance Plan 401 (K) with Company Match up to 4% Paid Vacation Paid Sick Days Paid Holidays Job Location: Boise, ID Reporting Structure: The QA & QC Manager reports to the Project Manager, Superintendent, and the Regional Manager. Primary Responsibilities: Participate in design development process that pertain to QA/QC forms and inspection Oversee and distribute QA/QC project documentation Ensure required permits applications are submitted Quality management by focusing on quality requirements Field inspection of mechanical systems for quality control and assurance; observe, document and report all inspections and report all defects or issues to Project Manager/Superintendent/Site Leadership Work with project manager, superintendent, design team and site leadership to ensure site plans are followed Verify that appropriate inspections are completed for quality control and assurance Experience, Education & Qualifications: 5+ years of experience in Plumbing/HVAC project management AWS Certified Welding Inspector (CWI) Certification Jobsite experience would be considered an asset Ability to interpret blueprints, specifications, inspection reports, etc. Significant knowledge of construction methods as well as an understanding of municipalities and the permit processes Ability to manage multiple projects and tasks at a time Sound knowledge of Building Codes and Safety Regulations Strong knowledge of MS Office suite including MS Excel, and MS Project Knowledge of Viewpoint Spectrum ERP an asset Knowledge of Trimble AutoBid and Bluebeam an asset Skills & Proficiencies: Self-motivated and able to lead and motivate team members Thoughtful and confident decision making and high ethical standards Good verbal and written communication skills Good interpersonal skills and a high level of professionalism Problem-solving skills and the ability to think and react quickly under pressure Service-oriented approach in working with technical and non-technical business owners and different personality types Strong attention to detail and high level of organization Ocean Park Mechanical is an equal opportunity employer that values diversity and encourages applicants of all backgrounds. If you're interested in a fulfilling career with Ocean Park Mechanical, please submit your application. Only those candidates who meet the job requirements will be contacted for an interview. **No agency phone calls/emails/submissions please** Powered by JazzHR gZq32aXG9h
    $75k-95k yearly 21d ago
  • Spring Assurance Internship

    Sorren

    Quality assurance lead job in Meridian, ID

    Our Firm Sorren is a top 50 national advisory firm that blends deep expertise with a human-first approach. We don't just work with numbers-we work with people, building lasting relationships and delivering strategic solutions in accounting, tax, advisory, and wealth management. At Sorren, we believe that success is a shared journey. Our culture fosters collaboration, innovation, and professional growth, ensuring that every team member has the support and opportunities they need to thrive. We offer a high-performing yet balanced work environment where career development and personal well-being go hand in hand. We're committed to helping you grow, whether that means advancing your career, expanding your expertise, or achieving a fulfilling work-life balance. Because at Sorren, your success is our success. Your Journey Our team members support the firm by delivering timely, accurate work and maintaining clear communication. They take ownership of their development, seek feedback, and build strong relationships. By managing responsibilities effectively and aligning their efforts with firm values, they establish a foundation for long-term success and growth. All team members are expected to excel in Relationships, Communication, Quality Service, Operational Excellence, and Innovation & Growth, contributing to the firm's success through collaboration, exceptional service, and continuous growth. Position Summary: Your Impact (Essential Duties) • Assist with assigned assurance procedures, including audits, reviews, compilations, and agreed-upon procedures • Help reconcile workpapers to trial balance accounts and maintain neat, complete, and organized documentation • Learn and apply basic concepts of GAAP, GAAS, and other financial reporting frameworks • Assist in determining testing scope, selecting samples, and applying an audit mindset • Support the preparation of draft financial statements and help identify potential issues for discussion • Manage assigned tasks and workload with guidance from supervisors to meet project deadlines • Communicate progress to team members and actively participate in team meetings • Begin developing an understanding of client industries and relevant audit considerations • Participate in team training sessions, independent learning, and firm events to build skills and knowledge • Perform other duties and display flexibility to take on a variety of responsibilities assigned by firm leadership • Meet agreed upon targets to fulfill individual performance and overall firm productivity Your Background • Required: Currently pursuing a bachelor's degree in accounting, finance, or a related field • Understanding of audit standards and ability to adapt to changes • Proficiency in learning and utilizing audit-related software and tools • Strong verbal and written communication skills for effective collaboration • Excellent organizational skills and attention to detail • Accurate mathematical and accounting skills • Ability to follow firm procedures and deliver high-quality work • Full-time commitment and flexibility to work beyond regular hours to meet team deadlines Why Choose Us? We are invested in your career and are dedicated to helping you climb the ranks. While we work hard, we also truly value our life outside of work and offer flexible arrangements to give you the ability to manage both your personal life and professional career. Our benefits include: Paid time off Medical, dental, vision, std/ltd, and life insurance 401(k) plan Paid holidays Holiday break from December 24-January 1 Paid Parental Leave after 1 year of service Mentorship program Spontaneous activities organized by the firm End of busy season celebrations and holiday parties
    $23k-36k yearly est. Auto-Apply 60d+ ago
  • SAP Software Engineer - Data Conversions, Data Quality, and Reporting

    Cardinal Health 4.4company rating

    Quality assurance lead job in Boise, ID

    **_What Application Development & Maintenance contributes to Cardinal Health_** Information Technology oversees the effective development, delivery, and operation of computing and information services. This function anticipates, plans, and delivers Information Technology solutions and strategies that enable operations and drive business value. Application Development & Maintenance performs configuration or coding to develop, enhance and sustain the organization's software systems in a cross-functional team environment through adherence to established design control processes and good engineering practices. This job family programs and configures end user applications, systems, databases and websites to achieve the organization's internal needs and externally-facing business needs. Application Development & Maintenance partners with business leaders, investigates user needs and conducts regular assessments, maintenance and enhancements of existing applications. The SAP Software Engineer focused on Data Conversions, Data Quality, and Reporting is responsible for designing, developing, and maintaining data solutions that ensure data integrity and enable effective business intelligence. The role combines technical skills in data migration and ETL processes with an understanding of data governance and reporting tools. **_What is expected of you and others at this level_** + Applies comprehensive knowledge and a thorough understanding of concepts, principles, and technical capabilities to perform varied tasks and projects + May contribute to the development of policies and procedures + Works on complex projects of large scope + Develops technical solutions to a wide range of difficult problems + Solutions are innovative and consistent with organization objectives + Completes work; independently receives general guidance on new projects + Work reviewed for purpose of meeting objectives + May act as a mentor to less experienced colleagues **_Responsibilities_** + Design and execute data conversion strategies for SAP implementations and upgrades, including data extraction, transformation, and loading (ETL) from legacy systems into SAP. + Utilize SAP data migration tools such as SAP Data Services, LSMW, and Migration Cockpit to perform data loads and conversions. + Develop and maintain technical specifications, data mapping documents, and transformation rules. + Collaborate with business and technical teams to gather data requirements and ensure seamless data flow across systems. + Establish and maintain data quality frameworks to ensure the accuracy, consistency, and integrity of master and transactional data in SAP. + Perform data profiling, cleansing, and validation to identify and resolve data discrepancies before and after migration. + Define and monitor data quality metrics and key performance indicators (KPIs). + Work with business data stewards to correct data quality issues and promote data governance policies and standards. + Design, develop, and implement reporting solutions, dashboards, and analytical models using SAP technologies like SAP Analytics Cloud (SAC), SAP BW/4HANA, or SAP Fiori. + Translate business needs into technical specifications for reports and ad-hoc queries. + Optimize report performance and data extraction processes for efficiency. + Provide support and training to end-users on reporting tools to enable data-driven decision-making **_Qualifications_** + Bachelor's Degree in related field preferred or equivalent work experience preferred + Proven experience in SAP Data Conversions, migrations and ETL processes. + Proficiency with SAP data tools such as SAP Data Services, SAP BW/HANA or SAP Analytics Cloud + Strong knowledge of SQL, data modelling and database concepts + Experience with SAP modules and data structures (e.g., Master Data, Financials, Supply Chain, OTC, PTP processes). + Excellent analytical, problem solving and communication skills + Ability to work both independently and collaboratively with cross-functional teams **Anticipated salary range:** $94,900 - $135,600 **Bonus eligible:** No **Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being. + Medical, dental and vision coverage + Paid time off plan + Health savings account (HSA) + 401k savings plan + Access to wages before pay day with my FlexPay + Flexible spending accounts (FSAs) + Short- and long-term disability coverage + Work-Life resources + Paid parental leave + Healthy lifestyle programs **Application window anticipated to close:** 01/20/2026 *if interested in opportunity, please submit application as soon as possible. The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity _Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._ _Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._ _To read and review this privacy notice click_ here (***************************************************************************************************************************
    $94.9k-135.6k yearly 9d ago
  • Quality Assurance Intern (Caldwell, ID)

    Simplot 4.4company rating

    Quality assurance lead job in Caldwell, ID

    The J.R. Simplot Company is a diverse, privately held global food and agriculture company headquartered in Boise, Idaho. We are a true farm-to-table company with an integrated portfolio including food processing and food brands, phosphate mining, fertilizer manufacturing, farming, ranching and cattle production, and other enterprises related to agriculture. Summary Works with the Quality Assurance team on assigned projects and other daily tasks. Key Responsibilities * Assists in data analysis of projects. * Assists as needed on the production floor and in the lab to gather data, work on projects, and other tasks as needed. * Participate in daily management meetings. * Support food safety and product quality by learning about sanitation, environmental monitoring, foreign material monitoring, and quality attribute grading. Typical Education Pursuing a Bachelor's Degree in Food/Food Science Major from 4 year college or university Job Requisition ID: 23470 Travel Required: None Location(s): GF Idaho Plant - Caldwell Country: United States The J.R. Simplot Company is proud to be an Equal Opportunity Employer and will consider all qualified applicants for employment without regard to race, color, religion, national origin, ancestry, age, sex, gender, gender identity, gender expression, genetic information, physical or mental disability, medical condition, sexual orientation, military or veteran status, marital status, or any other protected status.
    $18k-34k yearly est. 27d ago

Learn more about quality assurance lead jobs

How much does a quality assurance lead earn in Boise, ID?

The average quality assurance lead in Boise, ID earns between $67,000 and $123,000 annually. This compares to the national average quality assurance lead range of $72,000 to $123,000.

Average quality assurance lead salary in Boise, ID

$91,000

What are the biggest employers of Quality Assurance Leads in Boise, ID?

The biggest employers of Quality Assurance Leads in Boise, ID are:
  1. Molina Healthcare
  2. Deloitte
  3. Eliassen Group
  4. Meta
  5. Maximus
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