Quality assurance lead jobs in Fishers, IN

JobResponsibilities Develop, implement, and maintain quality management systems (QMS) in compliance with ISO 13485, FDA, and other applicable regulations. Lead, mentor, and manage a team of quality assurance professionals. Oversee internal and external audits, including preparation, execution, and corrective action follow-up. Review and approve quality documentation, including SOPs, batch records, CAPAs, and deviation reports. Collaborate with R&D, Manufacturing, Regulatory, and Operations teams to ensure product quality from development to commercial release. Monitor key quality metrics and drive continuous improvement initiatives. Ensure timely response to customer complaints, non-conformances, and regulatory inspections. Lead risk management initiatives and support product change controls. Qualifications Bachelor's degree in Life Sciences, Engineering, or related field; advanced degree preferred. 8+ years of experience in quality assurance, with at least 3 years in a leadership role within the medical device, pharmaceutical, or biotech industry. In-depth knowledge of FDA, ISO 13485, and other applicable quality regulations. Strong leadership, coaching, and team development skills. Excellent analytical, problem-solving, and communication skills. Proven experience with audits, CAPAs, risk management, and compliance documentation.

Responsibilities Strong skills in test planning and traceability for compliance and audit purposes. Lead with curiosity to further requirements discussions and uncover test scenarios. Review requirements and specifications to ensure testability. Ability to identify critical business workflows and ensure they remain intact after changes. Develop and maintain manual test cases based on functional requirements and acceptance criteria. Execute manual tests and document results. Log and track defects using appropriate tools. Perform regression testing after bug fixes and new feature deployments. Collaborate with developers, product owners, and other stakeholders to clarify requirements. Participate in test planning and estimation. Ensure quality standards are met before release. Provide clear and detailed defect reports and communicate effectively with the team. Contribute to continuous improvement of Agile and QA processes. Required Skills Strong understanding of software testing methodologies (functional, regression, smoke). Ability to create, execute, and maintain test cases and test plans. Familiarity with bug tracking tools (Azure DevOps, Jira). Strong knowledge of SDLC and Agile methodologies. Strong analytical and problem-solving skills. Excellent written and verbal communication for reporting defects and collaborating with teams. Ability to ask 'Why' and 'What If' questions to enhance discussion and discovery. Attention to detail and ability to identify edge cases. Hands on experience with API testing (using tools like Postman is a plus). Hands on experience with SQL and database queries. Experience with large-scale regression suites. Ability to prioritize test cases for high-risk areas. Knowledge of impact analysis for upgrades and migrations. Ability to coach others and create a testing mindset. Ability to work in a team environment. Ability to self-organize and prioritize tasks within multiple teams. Preferred Skills Knowledge of version control systems (e.g., Git). Understanding of server architecture (Windows). Familiarity with cloud platforms (Azure). Ability to validate configuration changes and deployment impacts. Awareness of test automation frameworks (Selenium, Cypress, Playwright) - even if not hands-on yet. Ability to learn and adapt to automation tools and scripting. Strong analytical thinking for identifying automation opportunities. Education Bachelor's degree in Computer Science, Information Technology, or related field. Equivalent experience in QA/testing may be considered in lieu of formal education. Certifications (Preferred but not mandatory) ISTQB Foundation Level (preferred) Any Agile or Scrum certification (e.g., Certified Scrum Tester). Experience 4+ years of experience

Job Title : HVAC/Piping QA Field Specialist Site : Lebanon, Indiana W2 contract + expenses covered 12 month contract with strong extension potential Overview of the role: Field based QA role focused on HVAC piping systems. This role is primarily about HVAC piping quality and field execution. Approximately ten percent of the scope involves hygienic piping. Daily GEMBA style walkdowns with a strong emphasis on site safety. Key responsibilities: Walk the site daily to support safety quality and construction progress. Oversee HVAC piping quality and field activities. Support system startup including balancing and system cleaning. Manage phased transitions from temporary to permanent utilities. Support engineered temporary utilities using full P & ID documentation. Help ensure smooth transitions while protecting the project schedule. Background Required: Strong experience in HVAC piping QA or field engineering. Exposure to life sciences environments beneficial but not required. Comfortable working fully on site in a live construction setting.

Own the quality of Sonicu's devices and platform end-to-end: plan and execute verification, drive defects to closure, and, crucially,produce clear, audit-ready documentation that stands up to inspection in regulated environments (e.g., 21 CFR Part 11, ISO 17025 contexts). You'll collaborate closely with firmware and hardware engineers; deep EE skills are a plus but not required . Company Description: We are an Internet of Things (IoT) company specializing in remote monitoring applications for the healthcare and life sciences industries. We're located in Indianapolis, IN and this is a fully on-site role. Please note, we will not sponsor a Visa for this position. What you'll do Translate requirements into risk-based test strategies, test plans, and traceable test cases (hardware, firmware, and system-level). Execute bench testing and system verification; log defects with reproduction steps, evidence, and severity. Build and maintain audit-ready QA documentation: protocols (IQ/OQ/PQ where applicable), reports, and release sign-offs Design and run regression suites for firmware drops; coordinate HIL/smoke checks for field-critical features (alarms, data logging, DataSync/backfill). Partner with Firmware Engineering on root-cause analysis; verify fixes and prevent regressions. Support RMA investigations with structured failure analysis and corrective action verification. (You'll be teamed with a firmware engineer for deep device-level debug as needed.) Track quality metrics (escape rate, MTTR for defects, test coverage, reliability signals) and present concise readouts to stakeholders. Contribute to continuous improvement of QA process, templates, and checklists. Required Skills: • Bachelor's degree (engineering preferred) • 3+ years in QA for hardware products, software, or regulated industries • Proven test planning, defect management, and release control in a regulated or quality-sensitive environment. • Excellent technical writing; you enjoy producing precise, legible test evidence and reports. • Strong organizational skills, attention to detail, and a mindset for quality • Willingness to learn, collaborate, and adapt to new technologies Nice to Have Skills: • Exposure to embedded/IoT stacks (ESP32/STM32, LoRaWAN, Wi-Fi/BLE); hands-on with SWD/JTAG, logic analyzers, or oscilloscopes. • Test automation for devices (e.g., Python-based harnesses, CLI/serial control, pytest). • Experience with GxP/Part 11/ISO-aligned documentation practices. Job Duties: • Test and validate new firmware builds and hardware revisions • Investigate product returns (RMAs), diagnose root causes, and document findings • Develop and maintain test plans, procedures, and checklists • Collaborate with software and hardware engineers to ensure product reliability and performance • Support product changes by collecting and analyzing relevant information, updating Bill of Materials and schematics as needed while preparing analysis for design review meetings • Provide clear, concise reports on testing outcomes and product quality metrics We're looking for someone curious, thorough, and eager to support our engineering team in delivering robust, reliable devices to our customers. If this sounds like you, we'd love to hear from you.

Job Title: Quality Assurance Engineer/ Advisor Compensation: $50/Hour W2 Onsite: 5 Days Each Week As a Quality Assurance Engineering - Advisor I, you will play a critical role in ensuring the highest standards of quality and performance for our software products. Your in-depth expertise will help shape the quality assurance processes and frameworks, ensuring that our solutions are reliable and meet the needs of our clients. You will work closely with development and product teams, identifying issues and implementing best practices to drive continuous improvements in our QA operations. This role offers the opportunity to make a significant impact on the quality of our products and the overall user experience. What you'll do: Lead the execution of detailed quality assurance testing for complex software products. Develop and implement comprehensive test strategies and plans. Identify, report, and track software defects to resolution. Collaborate with development and product teams to improve quality practices. Mentor and guide junior QA team members to ensure adherence to best practices. Participate in continuous improvement initiatives within the QA team. Responsibilities listed are not intended to be all-inclusive and may be modified as necessary. Experience you'll need to have: 6+ years of experience in software quality assurance 3+ years of experience in automation testing 3+ years of experience in performance testing 3+ years of experience in Agile methodologies 6+ years of an equivalent combination of educational background, related experience, and/or military experience Experience that would be great to have: Experience with automated testing tools Knowledge of continuous integration and continuous deployment (CI/CD) tools Familiarity with security testing practices Understanding of software development lifecycles Certification in software testing methodologies

Job Description Data Mavericks is a data consulting business... The ideal candidate will have previous automotive experience working with a variety of engines, be a reliable employee, exhibit teamwork, and add value to our organization. = Responsibilities: Perform routine maintenance - Tasks include oil changes, tire rotations, transmission flushes, air conditioner re-charges, front end alignments, inspections, battery installations, and headlight/taillight installations. Conduct diagnostic procedures - Includes extensive diagnostic inventory to determine the sources of customer's problems and provide accurate repair recommendations. Manage paperwork - Maintain legible and accurate paperwork for both the customer and our records. Maintain cleanliness - Ensure the work environment is clean and safe to ensure equipment longevity and workplace safety. Requirements: ● High School Diploma or GED ● An ASE certification from a trade or technical school in automotive or engineering is desirable for this position. ● 3+ years of service technician experience ● Knowledge of diagnostic tools and equipment a must ● Willingness to participate in in-house training ● Ability to operate all auto repair tools ● Excellent listening and communication skills Data Mavericks Test Powered by JazzHR odese Bh2UO

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We're looking for people who are determined to make life better for people around the world. Job Summary: The Engineer - Facility, Utilities, HVAC, and Equipment (FUME) & Computer Systems Quality (CSQ) QA is a hybrid role that is responsible for the Quality oversight of FUME and computer systems regarding system development and lifecycle support for development and clinical supply operations across Product Research and Development (PR&D) to ensure compliance with quality systems and cGMP. This role provides technical guidance and leadership with non-conformance investigations, construction, equipment and computer systems design and validation, change control proposals, procedure revisions, GMP drawings, commissioning and qualification, and maintenance. This position is essential for maintaining GMP compliance and providing support to internal / external audits. Key Responsibilities: Contribute Quality expertise from a FUME standpoint to ensure successful execution of capital projects at LTC-N (primarily focused on K360 pilot plant). Collaborate with PRD CSQ QA representative(s) to effectively manage CSV workload, ensuring timely and comprehensive delivery of all CSQ work at LTC-N Coach and mentor others in aspects of fundamental Quality Engineering and computer system validation support, including process knowledge, problem solving, project management, and documentation design. Provide consultation and interpretation of local procedure, Lilly and Global standards, and regulatory expectations. Review and approve applicable procedures to ensure compliance with Lilly Quality standards and regulatory requirements. Assess potential gaps between local procedures and Lilly and Global standards and facilitate remediation efforts. Influence and oversee the Commissioning and Qualification (C&Q) and Computer System Validation (CSV) of GMP assets including review and approval of associated Engineering/GMP deliverables. Influence and oversee GMP drawings including review and approval of GMP drawings Evaluate potential product quality impact for any GMP-related incident (Change Control and non-conformance), perform initial leveling, and support the investigations to ensure proper RCA and establishment of effective CAPA to prevent recurrence. Escalate/Notification to Management for departure of critical nature and assure issues are addressed appropriately. Perform Quality approvals of GMP documents such as Critical Alarm Audits, Utilities Reports, Business Reviews and Periodic Quality Evaluations Ensure PR&D is audit ready at all times and participate in internal/external inspections. Basic Requirements: Bachelor's degree in biochemistry, engineering, pharmacy, or science-related field At least 5 years' experience supporting cGMP manufacturing (QA, TSMS, operations, engineering, auditing, etc. Previous experience as a FUME or CSV professional Additional Skills/Preferences: Strong knowledge of GMP, FUME processes, and Computer System Validation principles. Become/remain certified on CSV (Computer System Validation) Excellent communication and documentation skills. Ability to work collaboratively in a fast-paced environment. Proficient in influencing complaint/deviation/change authors via both verbal and written feedback Proven ability to envision and oversee implementation of continuous improvements Previous QA experience Additional Information: On-site, day shift position located in Indianapolis (LTC-N) with expectation of 3 days per week minimum on-site but flexibility given to the days. After hour support may be required depending on business need. Occasional travel ( Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form (******************************************************** for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response. Lilly is proud to be an EEO Employer and does not discriminate on the basis of age, race, color, religion, gender identity, sex, gender expression, sexual orientation, genetic information, ancestry, national origin, protected veteran status, disability, or any other legally protected status. Our employee resource groups (ERGs) offer strong support networks for their members and are open to all employees. Our current groups include: Africa, Middle East, Central Asia Network, Black Employees at Lilly, Chinese Culture Network, Japanese International Leadership Network (JILN), Lilly India Network, Organization of Latinx at Lilly (OLA), PRIDE (LGBTQ+ Allies), Veterans Leadership Network (VLN), Women's Initiative for Leading at Lilly (WILL), en Able (for people with disabilities). Learn more about all of our groups. Actual compensation will depend on a candidate's education, experience, skills, and geographic location. The anticipated wage for this position is $65,250 - $169,400 Full-time equivalent employees also will be eligible for a company bonus (depending, in part, on company and individual performance). In addition, Lilly offers a comprehensive benefit program to eligible employees, including eligibility to participate in a company-sponsored 401(k); pension; vacation benefits; eligibility for medical, dental, vision and prescription drug benefits; flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts); life insurance and death benefits; certain time off and leave of absence benefits; and well-being benefits (e.g., employee assistance program, fitness benefits, and employee clubs and activities).Lilly reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion and Lilly's compensation practices and guidelines will apply regarding the details of any promotion or transfer of Lilly employees. #WeAreLilly

Job DescriptionDevelops and implements methods and procedures for process control, process improvement, testing and inspection to ensure that the products are free of flaws and function as designed. Designs and installs sophisticated testing equipment and performs product testing and analysis to maintain quality levels and minimize defects and failure rates. Analyzes reports and defective products to determine trends and recommend corrective actions. Collaborates with supplier representatives on quality problems, ensures that effective corrective actions are implemented and contributes to supplier quality improvement programs. This is an individual contributor role that requires the use of judgement in applying professional expertise and is expected to work independently with minimal supervision. Roles typically require a university degree or an extensive amount of practical knowledge gained through experience. Job requires an understanding and application of procedures and concepts of own discipline. The job requires the ability to make judgements based on practice and previous experience. This job typically requires a degree or equivalent and no experience.

Pay: $39.48/hour In this role you will: Test planning and execution: Develop and execute test plans, scenarios, scripts, and test cases based on business requirements and technical specifications. Perform functional, integration, regression, and performance testing. Defect management: Identify, document, and report defects and issues to development teams. Work with developers to resolve problems and ensure quality standards are met. Data validation: Validate data flow between mainframe systems and other interfaces. Collaboration: Work with Test supervisor, project managers, Product owners, developers, and other stakeholders to ensure timely delivery of quality software. Documentation: Create and maintain detailed test documentation, including test results and progress reports. User support: Provide support to end-users during the User Acceptance Testing (UAT) phase. Job Requirements: Extensive knowledge of SDLC and testing methodologies. Good knowledge and experience with Mainframe testing including testing with technologies like?COBOL,?JCL,?and?DB2,?analyzing batch job results, and collaborating with developers to resolve issues. Good knowledge and experience with API testing tool. Any Salesforce testing experience is an added advantage. Experience working in an Agile environment. Good knowledge of Atlassian's Jira tool. Good knowledge of qTest. Experienced in complete defect cycle and defect management process. Ability to identify and resolve problems or assist in the development of creative solutions, when necessary. Ability to communicate effectively both orally and in writing. Ability to work as part of a team and collaborate with colleagues. Good English, presentable, confident and good people skills. Proactive, organized and collaborative approach. Strong problem-solving skills.

Location: This role requires associates to be in-office 1 - 2 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace. Alternate locations may be considered if candidates reside within a commuting distance from an office. Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law. The Performance Quality Analyst II is responsible for driving service quality excellence by evaluating the quality of services and interactions provided by organizations within the enterprise. Included are processes related to enrollment and billing and claims processing, as well as customer service written and verbal inquiries. How you will make an impact: * Assists higher level auditor/lead on field work as assigned and acts as auditor in charge on small and less complex audits. * Participates in pre and post implementation audits of providers, claims processing and payment, benefit coding, member and provider inquiries, enrollment & billing transactions and the corrective action plan process. * Demonstrates ability to audit multiple lines of business, multiple functions, and multiple systems. * Analyzes and interprets data and makes recommendations for change based on judgment and experience, applies audit policy, and assesses risks to minimize our exposure and mitigate those risks. * Works closely with the business to provide consultation and advice to management related to policy and procedure identified as out of date or incomplete and investigates, develops and recommends process improvements and solutions. * Functions as a subject matter expert for discrepancy review, questions from team and business partners, and interpretation of guidelines and audit process. * Acts as a mentor to peer auditors, providing training and managing work and projects as necessary. Minimum Requirements: Requires a BS/BA; a minimum of 3 years related experience in an enrollment and billing, claims and/or customer contact automated environment (preferably in healthcare or insurance sector), including a minimum of 1 year related experience in a quality audit capacity; or any combination of education and experience, which would provide an equivalent background. Preferred Skills, Capabilities and Experiences: * WGS Claims processing experience strongly preferred. * Experience/knowledge with local claim processing. * Understanding of individual member benefits and cost shares preferred. * Understanding of small, large and national group benefits and cost shares preferred. * Prefer contract language. Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health. Who We Are Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve. How We Work At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business. We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few. Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process. The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws. Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact ******************************************** for assistance. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

Insight Global is looking for Manual QA testers to support one of our financial services clients in the local Indianapolis area. This person should be well versed in manual or automated QA testing with technologies like ADO, JIRA or other related technologies. This person will be spending 90% of their testing time doing manual testing and 10% automated with the vision to eventually shift to a more automated environment. This person should be comfortable operating off already built testing plans or comfortable developing test plans themselves. These individuals will be largely testing backend code on custom-built applications. They will also spend time refining business requirements with business users, supporting multiple value streams, and supporting windows server upgrades. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to ********************.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: **************************************************** Skills and Requirements - 3-5 years of testing experience - Familiarity with Agile and Scrum methodologies - Experience with ADO or JIRA - Experience with GERKIN, Cucumber, or SpecFlow - Experience with no code/low code automation - Familiarity with CI/CD practices

ASM Research provides services in support of the Military OneSource Program for military members and their families, similar to a commercial Employee Assistance Program (EAP). This program provides a broad array of information, resources, referrals, and counseling to about 4.7 million persons or "participants," which includes military service members, their families, and eligible civilians at locations worldwide. Services are provided through a 24/7 contact center accessible via internet website, toll free telephone, secure real-time text/video chat, email, or postal mail and include non-medical counseling; financial counseling; tax assistance; spouse education and career information; adoption information; child care; Exceptional Family Member Programs (EFMPs); deployment support; disability information; elder care; educational services for adults, children, and youth; relocation services; pet care; health and wellness coaching; housing assistance; legal service referrals; single service member services; lodging; military benefits; relationship support; skill building services for parenting; spouse relocation and transition; peer-to-peer support; and support for everyday issues (e.g., locating a plumber or automobile mechanic). Quality Assurance Analysts provide QA support to monitor performance for all Military OneSource operations to meet minimum standards in the SLAs and Performance Metrics. In this role they will monitor customer interactions and review/analyze customer feedback to evaluate overall customer experience. Assigns root cause and identifies systemic quality problems. Uses data from call observations to create quality improvement action plans and drive projects working with team and third-party vendors. Accurately compares measurements between team, vendors and client partners. Reports findings from complaints and call monitoring to the client, internal, and vendor teams. Makes recommendations on quality initiatives. **Job Responsibilities** + Conducts audits and reviews using scoring protocols for calls and/or case records using a pre-determined set of criteria, documenting results in a detailed report. + Supports data entry and analysis following URAC minimum standards and defined SOPs as specified in the Quality Management Plan. + Maintains and provides all records and reports pertaining to QA documentation. + QA Analysts adhere to and promote auditing standards, participate in team meetings, training requirements and calibration sessions. + Supports analysis of Duty to Warn, Adverse Incidents, and Mandated Reporting in compliance with defined processes and reporting standards + Monitors customer interactions for timeliness of answer, active listening, request/issue identification, correct call hold, professionalism, compliance requirements, request/issue resolution, and appropriate closing. + Analyzes survey results for improving communication process and providing feedback to the communication owners. + Utilizes quality monitoring program to compile and track performance at individual, functional, and program levels. + Provides feedback to agents and managers based on observed strengths and improvement opportunities. + Analyzes readership, comprehension and application of communicated actions. + Serves as a resource and escalation point for all lines of business so that reviews of calls are accurate for technical content and employees are provided with the correct policies, procedures, and/or reference materials. + Identifies trends in service and provides that data to the training team to enhance current training. + Documents customer/call communications processes and makes recommendations. + Implements operational process improvement initiatives on a regular basis, as well as through long-term projects. + Provides call quality metrics data to generate and maintain volume forecasts to support management with scheduling and staffing needs. + Leads brainstorming sessions to improve call system, communications processes, customer satisfaction, agent processes and agent effectiveness. + Completes activities related to deploying communications including but not limited to creating checkpoints based on important points, creating surveys for reader feedback and continuous improvement, and providing recommendations for communications process improvement. + Coordinates with client to create content for agent communications. + Develops and distributes new agent communications, researching content and obtaining appropriate feedback and reviews as needed. + Creates and implements training plans to orient new hires and ensure a smooth transition from learning environment to daily production environment. + Identifies agent communication needs and makes recommendations to Call Center management. **Minimum Qualifications** + U.S. citizen and fluent English speaker + Possess strong written and verbal communication skills + Must submit to and successfully pass a DoD-initiated Tier 2 - Public Trust Background Investigation + Bachelor's degree and 5 years of contact center quality assurance experience (additional 4 years of work experience may be considered in lieu of Bachelor's degree) + Solid working knowledge of standard computer software (Microsoft Office business suite to include Outlook, Word, Excel, PowerPoint, and Project) **Other Job Specific Skills** + Demonstrated ability to contribute to quality assurance program creation or execution. + Experience with call center call monitoring/recording software. + Exceptional customer service and problem-solving skills. + Ability to explain and present ideas clearly and concisely to diverse audiences, using appropriate language. + Excellent analytical skills and strong decision-making abilities. + Proven ability to achieve and maintain departmental quality standards. + Strong Internet software and Windows operating systems and software skills. + Demonstrated ability to train and develop new and existing support agents. + Excellent interpersonal, facilitation, and relationship management skills. + Demonstrated ability to effectively communicate and interact with interdepartmental staff and across organizational lines. + Critical thinker with the ability to solve complex problems; able to apply quality improvement techniques. + Great coordination skills across multiple departments of the Customer system. **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. $25.00 EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.

Pharmaceutical QA Data Analyst needs 5-7 years experience required. Pharmaceutical QA Data Analyst requires: Hybrid 3 days on-site (Monday, Tuesday and Thursday), 2 days home Flexible on start and end time Strong background in pharmaceutical manufacturing and quality processes and/or laboratory/QC functions Hands on experience with data management, data remediation, and/or data integrity practices. Pharmaceutical QA Data Analyst duties: Monitor non-terminal data and edit/create presentations, charts, diagrams, graphics, and technical documentation. Create risk assessment documentation, Create knowledge management documentation Collaborate with internal teams and stakeholders to assist in analyses of data from a variety of IT systems (MES, LIMS, LES, etc).

Location: This role requires associates to be in-office 1 - 2 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace. Alternate locations may be considered if candidates reside within a commuting distance from an office. Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law. The Performance Quality Analyst II is responsible for driving service quality excellence by evaluating the quality of services and interactions provided by organizations within the enterprise. Included are processes related to enrollment and billing and claims processing, as well as customer service written and verbal inquiries. How you will make an impact: Assists higher level auditor/lead on field work as assigned and acts as auditor in charge on small and less complex audits. Participates in pre and post implementation audits of providers, claims processing and payment, benefit coding, member and provider inquiries, enrollment & billing transactions and the corrective action plan process. Demonstrates ability to audit multiple lines of business, multiple functions, and multiple systems. Analyzes and interprets data and makes recommendations for change based on judgment and experience, applies audit policy, and assesses risks to minimize our exposure and mitigate those risks. Works closely with the business to provide consultation and advice to management related to policy and procedure identified as out of date or incomplete and investigates, develops and recommends process improvements and solutions. Functions as a subject matter expert for discrepancy review, questions from team and business partners, and interpretation of guidelines and audit process. Acts as a mentor to peer auditors, providing training and managing work and projects as necessary. Minimum Requirements: Requires a BS/BA; a minimum of 3 years related experience in an enrollment and billing, claims and/or customer contact automated environment (preferably in healthcare or insurance sector), including a minimum of 1 year related experience in a quality audit capacity; or any combination of education and experience, which would provide an equivalent background. Preferred Skills, Capabilities and Experiences: WGS Commercial Claims processing experience strongly preferred. Experience/knowledge with local claim processing. Understanding of individual member benefits and cost shares preferred. Understanding of small, large and national group benefits and cost shares preferred. Understanding of provider contract language. Job Level: Non-Management Exempt Workshift: 1st Shift (United States of America) Job Family: QLT > Analysis Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health. Who We Are Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve. How We Work At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business. We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few. Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process. The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws. Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact ******************************************** for assistance. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

**Location:** This role requires associates to be in-office 1 - 2 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace. Alternate locations may be considered if candidates reside within a commuting distance from an office. Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law. The **Performance Quality Analyst II** is responsible for driving service quality excellence by evaluating the quality of services and interactions provided by organizations within the enterprise. Included are processes related to enrollment and billing and claims processing, as well as customer service written and verbal inquiries. **How you will make an impact:** + Assists higher level auditor/lead on field work as assigned and acts as auditor in charge on small and less complex audits. + Participates in pre and post implementation audits of providers, claims processing and payment, benefit coding, member and provider inquiries, enrollment & billing transactions and the corrective action plan process. + Demonstrates ability to audit multiple lines of business, multiple functions, and multiple systems. + Analyzes and interprets data and makes recommendations for change based on judgment and experience, applies audit policy, and assesses risks to minimize our exposure and mitigate those risks. + Works closely with the business to provide consultation and advice to management related to policy and procedure identified as out of date or incomplete and investigates, develops and recommends process improvements and solutions. + Functions as a subject matter expert for discrepancy review, questions from team and business partners, and interpretation of guidelines and audit process. + Acts as a mentor to peer auditors, providing training and managing work and projects as necessary. **Minimum Requirements:** Requires a BS/BA; a minimum of 3 years related experience in an enrollment and billing, claims and/or customer contact automated environment (preferably in healthcare or insurance sector), including a minimum of 1 year related experience in a quality audit capacity; or any combination of education and experience, which would provide an equivalent background. **Preferred Skills, Capabilities and Experiences** : + WGS Commercial Claims processing experience strongly preferred. + Experience/knowledge with local claim processing. + Understanding of individual member benefits and cost shares preferred. + Understanding of small, large and national group benefits and cost shares preferred. + Understanding of provider contract language. Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health. Who We Are Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve. How We Work At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business. We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few. Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process. The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws. Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact ******************************************** for assistance. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

As an employee-owned company, DMA prioritizes employees. Low turnover rates and tenured teams are living proof: 2025 Great Places to Work Certified Employee stock ownership program eligibility begins on day one of employment (ESOP contribution is targeted at 6% of your annual compensation) Company paid parental leave Generous time off package Multiple benefit plans, eligibility begins on day one of employment Culturally focused on work/life balance, mental health, and the overall wellness of our employees This is a hybrid position with an expectation to be in our Fort Wayne, IN office a minimum of two days per week. This position does not qualify for relocation assistance. Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. This position does not qualify for employment-based sponsorship. Essential Duties and Responsibilities • Create, execute, and maintain test cases, test data, and test scripts for manual and automated testing • Learn DMA's tax, accounting, and business subject matter to create targeted test cases • Participate in projects following the approved Development and Testing Methodologies • Maintain and report results using the approved methodology • Perform Functional, Non-functional, UAT, and Regression testing on projects as needed • Understand the QA process and participate in continuous improvement • Consistently strives to improve the way tasks and activities are accomplished meeting quality objectives • Contribute to the planning and scheduling of testing • Utilize Jira (issue tracking system) to monitor and report enhancement and defect tickets • Participate in the generation and accuracy of all QA documents • Provide oversight to ensure that the project team follows quality best practices and standards Non-Essential Duties and Responsibilities • Perform other duties as assigned Education and Qualifications • Bachelor's degree in Computer Science, Engineering, or related field • Minimum of 2 - 5 years of QA, testing web-based applications, or programming experience. Appropriate college curriculum (computer science courses) considered as 1-year experience • Previous experience with issue tracking software Jira or similar • Experience with automation tools like Selenium or experience with Java is highly desired • Experience with Financial or Business Process applications is a plus • Ability to manage multiple issues simultaneously • Proficient with software development life-cycle • Exceptional verbal and written communication skills • Strong attention to detail • Excellent listening skills #LI-Hybrid #LI-HH1 The Company is an equal employment opportunity employer and is committed to providing equal employment opportunities to its applicants and employees. The Company does not discriminate in employment opportunities or practices on the basis of race, color, religion, gender, national origin, citizenship, age, disability, veteran status, genetic information, or any other category covered by applicable federal, state, or local law. This equal employment opportunity policy applies to all employment policies, procedures, and practices, including but not limited to hiring, promotion, compensation, training, benefits, work assignments, discipline, termination, and all other terms and conditions of employment. It is DMA's policy to make reasonable accommodations for qualified individuals with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please contact our Human Resources team at *********************** or ************ and choosing selection 6.

**_What Application Development & Maintenance contributes to Cardinal Health_** Information Technology oversees the effective development, delivery, and operation of computing and information services. This function anticipates, plans, and delivers Information Technology solutions and strategies that enable operations and drive business value. Application Development & Maintenance performs configuration or coding to develop, enhance and sustain the organization's software systems in a cross-functional team environment through adherence to established design control processes and good engineering practices. This job family programs and configures end user applications, systems, databases and websites to achieve the organization's internal needs and externally-facing business needs. Application Development & Maintenance partners with business leaders, investigates user needs and conducts regular assessments, maintenance and enhancements of existing applications. The SAP Software Engineer focused on Data Conversions, Data Quality, and Reporting is responsible for designing, developing, and maintaining data solutions that ensure data integrity and enable effective business intelligence. The role combines technical skills in data migration and ETL processes with an understanding of data governance and reporting tools. **_What is expected of you and others at this level_** + Applies comprehensive knowledge and a thorough understanding of concepts, principles, and technical capabilities to perform varied tasks and projects + May contribute to the development of policies and procedures + Works on complex projects of large scope + Develops technical solutions to a wide range of difficult problems + Solutions are innovative and consistent with organization objectives + Completes work; independently receives general guidance on new projects + Work reviewed for purpose of meeting objectives + May act as a mentor to less experienced colleagues **_Responsibilities_** + Design and execute data conversion strategies for SAP implementations and upgrades, including data extraction, transformation, and loading (ETL) from legacy systems into SAP. + Utilize SAP data migration tools such as SAP Data Services, LSMW, and Migration Cockpit to perform data loads and conversions. + Develop and maintain technical specifications, data mapping documents, and transformation rules. + Collaborate with business and technical teams to gather data requirements and ensure seamless data flow across systems. + Establish and maintain data quality frameworks to ensure the accuracy, consistency, and integrity of master and transactional data in SAP. + Perform data profiling, cleansing, and validation to identify and resolve data discrepancies before and after migration. + Define and monitor data quality metrics and key performance indicators (KPIs). + Work with business data stewards to correct data quality issues and promote data governance policies and standards. + Design, develop, and implement reporting solutions, dashboards, and analytical models using SAP technologies like SAP Analytics Cloud (SAC), SAP BW/4HANA, or SAP Fiori. + Translate business needs into technical specifications for reports and ad-hoc queries. + Optimize report performance and data extraction processes for efficiency. + Provide support and training to end-users on reporting tools to enable data-driven decision-making **_Qualifications_** + Bachelor's Degree in related field preferred or equivalent work experience preferred + Proven experience in SAP Data Conversions, migrations and ETL processes. + Proficiency with SAP data tools such as SAP Data Services, SAP BW/HANA or SAP Analytics Cloud + Strong knowledge of SQL, data modelling and database concepts + Experience with SAP modules and data structures (e.g., Master Data, Financials, Supply Chain, OTC, PTP processes). + Excellent analytical, problem solving and communication skills + Ability to work both independently and collaboratively with cross-functional teams **Anticipated salary range:** $94,900 - $135,600 **Bonus eligible:** No **Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being. + Medical, dental and vision coverage + Paid time off plan + Health savings account (HSA) + 401k savings plan + Access to wages before pay day with my FlexPay + Flexible spending accounts (FSAs) + Short- and long-term disability coverage + Work-Life resources + Paid parental leave + Healthy lifestyle programs **Application window anticipated to close:** 01/20/2026 *if interested in opportunity, please submit application as soon as possible. The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity _Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._ _Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._ _To read and review this privacy notice click_ here (***************************************************************************************************************************

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We're looking for people who are determined to make life better for people around the world. Lilly recently announced a $4.5 billion investment to create the Lilly Medicine Foundry, a new center for advanced manufacturing and drug development. The first-ever facility of its kind, combining research and manufacturing in a single location, the Medicine Foundry will allow Lilly to further develop innovative solutions to optimize manufacturing processes and increase capacity for clinical trial medicines, while also reducing costs and environmental impact. The Lilly Medicine Foundry QA Engineer is responsible for oversight of Facilities, Utilities, Maintenance, and Equipment (FUME) and computer systems (CSQ) within the Foundry and assures compliance with quality systems and current Good Manufacturing Practices (cGMP). This oversight includes supporting drug substance manufacturing, central utilities, warehouse, and laboratory facilities. This role is part of a team supporting the design, construction, and qualification at the Foundry as this new manufacturing site is built at a green field site. Responsibilities: The Foundry QA Engineer provides technical guidance and leadership in a variety of interactions with business and operations personnel. More specific examples include: * Provide consultation and interpretation of local procedures, corporate standards, and regulatory expectations. * Review and approve applicable procedures to ensure compliance with corporate standards and regulatory requirements. * Assess potential gaps between local procedures and corporate standards and facilitate remediation efforts. * Influence and oversee Commissioning and Qualification (C&Q) and Computer Systems * Validation (CSV) of GMP assets including review and approval of associated deliverables (protocols, drawings, test documents, etc.). * Influence and oversee Maintenance/Calibration programs within the Foundry, including benchmarking with other Lilly sites. * Evaluate potential product quality impact for any GMP-related incident (deviation or change control), perform initial assessment, and support the investigations to ensure proper root cause analysis (RCA) and establishment of effective corrective and preventive actions (CAPA). * Escalate and/or initiate notification to management for departures of critical nature and assure issues are addressed appropriately. * Ensure the Foundry is audit ready at all times and participate in internal/external inspections. Basic Requirements: * Bachelor of Science Degree in Engineering or related field (e.g. biology, chemistry, computer science, etc. with a minimum of 3 years previous FUME engineering experience supporting cGMP manufacturing (QA, TSMS, operations, engineering, auditing, etc.). Additional Preferences: * Demonstrated relevant experience in a cGMP facility * Prior experience in C&Q, CSQ, and/or CSV * Proficient with computer systems including Microsoft Office, electronic document management systems (EDMS), Kneat, Trackwise, Maximo, etc. * Demonstrated solid judgment and initiative * Ability to organize and prioritize multiple tasks and to problem solve effectively * Ability to work under time pressure and exert good judgment in special situations * Must exhibit good teamwork, communication, and interpersonal skills sustained over time Other Information: * Initial location at Lilly Technology Center, Indianapolis. * Permanent location at the new Lilly Medicines Foundry in Lebanon, Indiana. Lilly is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status. #WeAreLilly Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form (******************************************************** for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response. Lilly is proud to be an EEO Employer and does not discriminate on the basis of age, race, color, religion, gender identity, sex, gender expression, sexual orientation, genetic information, ancestry, national origin, protected veteran status, disability, or any other legally protected status. Our employee resource groups (ERGs) offer strong support networks for their members and are open to all employees. Our current groups include: Africa, Middle East, Central Asia Network, Black Employees at Lilly, Chinese Culture Network, Japanese International Leadership Network (JILN), Lilly India Network, Organization of Latinx at Lilly (OLA), PRIDE (LGBTQ+ Allies), Veterans Leadership Network (VLN), Women's Initiative for Leading at Lilly (WILL), en Able (for people with disabilities). Learn more about all of our groups. Actual compensation will depend on a candidate's education, experience, skills, and geographic location. The anticipated wage for this position is $63,000 - $162,800 Full-time equivalent employees also will be eligible for a company bonus (depending, in part, on company and individual performance). In addition, Lilly offers a comprehensive benefit program to eligible employees, including eligibility to participate in a company-sponsored 401(k); pension; vacation benefits; eligibility for medical, dental, vision and prescription drug benefits; flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts); life insurance and death benefits; certain time off and leave of absence benefits; and well-being benefits (e.g., employee assistance program, fitness benefits, and employee clubs and activities).Lilly reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion and Lilly's compensation practices and guidelines will apply regarding the details of any promotion or transfer of Lilly employees. #WeAreLilly

Location: This role requires associates to be in-office 1 - 2 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace. Alternate locations may be considered if candidates reside within a commuting distance from an office. Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law. The Performance Quality Analyst II is responsible for driving service quality excellence by evaluating the quality of services and interactions provided by organizations within the enterprise. Included are processes related to enrollment and billing and claims processing, as well as customer service written and verbal inquiries. How you will make an impact: * Assists higher level auditor/lead on field work as assigned and acts as auditor in charge on small and less complex audits. * Participates in pre and post implementation audits of providers, claims processing and payment, benefit coding, member and provider inquiries, enrollment & billing transactions and the corrective action plan process. * Demonstrates ability to audit multiple lines of business, multiple functions, and multiple systems. * Analyzes and interprets data and makes recommendations for change based on judgment and experience, applies audit policy, and assesses risks to minimize our exposure and mitigate those risks. * Works closely with the business to provide consultation and advice to management related to policy and procedure identified as out of date or incomplete and investigates, develops and recommends process improvements and solutions. * Functions as a subject matter expert for discrepancy review, questions from team and business partners, and interpretation of guidelines and audit process. * Acts as a mentor to peer auditors, providing training and managing work and projects as necessary. Minimum Requirements: Requires a BS/BA; a minimum of 3 years related experience in an enrollment and billing, claims and/or customer contact automated environment (preferably in healthcare or insurance sector), including a minimum of 1 year related experience in a quality audit capacity; or any combination of education and experience, which would provide an equivalent background. Preferred Skills, Capabilities and Experiences: * WGS Commercial Claims processing experience strongly preferred. * Experience/knowledge with local claim processing. * Understanding of individual member benefits and cost shares preferred. * Understanding of small, large and national group benefits and cost shares preferred. * Understanding of provider contract language. Job Level: Non-Management Exempt Workshift: 1st Shift (United States of America) Job Family: QLT > Analysis Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health. Who We Are Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve. How We Work At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business. We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few. Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process. The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws. Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact ******************************************** for assistance. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.