Manager, Quality Assurance
Quality assurance lead job in New Orleans, LA
Your Opportunity as the Manager, Quality Assurance
This position is responsible for the supervision and development of salaried direct reports and all Quality Assurance laboratory and Food Safety personnel. This position will work in conjunction with the 3rd Party Service Company onsite to assure compliance to all affiliate quality policies, procedures, and specifications, and all Federal, State, and local regulatory requirements pertaining to the manufacture of safe and wholesome products. The position has the authority to stop production systems when quality standards or food safety is jeopardized, and to hold ingredient, in process materials, and finish product goods, and render dispositions within corporate Quality Assurance guidelines. This position provides technical support to the manufacturing plant aimed at producing quality and food safe products at a least cost. This activity includes quality systems development and maintenance, work instruction development, training, formula deployment, audits, project support, new product commissioning, and employee and organizational development. This position drives continual improvement in both quality systems and food safety and sanitation as measured by internal and external audits, and factory goal achievement.
Location: New Orleans, LA
Work Arrangements: 100% onsite at our Silo Facility
In this role you will:
This is a 3-5 year role commitment
Management - includes coaching, career development and performance management of the quality organization
Be Site Lead Cupper - Ensure that you and the local team of cuppers meet all metrics for cupping self-sufficiency
Ensure cross-site consistency of flavor evaluation through collaboration
Act as primary site contact for supplier calibration/discovery work, including evaluation of type samples and offer samples
Release and control of all incoming, in process and blended green coffee
Responsible for quality/general operation of all green coffee warehouses including internal and external audits, processes, GMPs, and communication of Smucker expectations
Accountable for key quality results and systems for Receiving through Delivery to the plants including, QA budget, cost of quality, non-conforming events (NCE) and supporting finished good plants in meeting Call Center Insights (CCI - complaint) goals that are Silo-related.
Complete & maintain PCQI certification, GFSI certification & FSMA compliance
Own organic, UTZ, fair trade, kosher programs and “certified” coffee audits for the coffee business in New Orleans
Develop & lead test plans that impact green coffee
Responsible for all quality specifications and standards for the site including communication of specifications to 3rd party Service Company and other suppliers/customers
Work collaboratively with 3rd party Service Company, Corporate Green Coffee Planning, Corporate QA, Corporate R&D, Manufacturing and Purchasing
Operations Excellence Quality Assurance Pillar Owner for Silo
Operations Excellence Education & Training owner for Silo
The Right Place for You
We are bold, kind, strive to do the right thing, we play to win, and we believe in a strong community that thrives together. Our culture is rooted in our Basic Beliefs, and we believe in supporting every employee by meeting their physical, emotional, and financial needs.
What we are looking for:
Minimum Requirements:
5 years' experience in food manufacturing operations, engineering, quality assurance, or R&D
Bachelor's Degree
Experience coaching and developing others
Ability to collaborate cross functionally to deliver results
Ability to travel 2-3 times per year
Pass a standard cupping panel
Additional skills and experiences that we think would make someone successful in this role:
Bachelor's in Engineering, Food Science (or related), Quality or Supply Chain Management
Working knowledge of FDA and USDA regulations, food plant production and best practices, environmental regulations, food safety and sanitation methods and best practices, and SPC
Demonstrated capability in analyzing complex data/situations, priority setting and problem solving
Experience identifying possibilities and lead execution of projects and cost savings initiatives
Demonstrated results in driving continuous improvement in quality, cost and business responsiveness
Learn More About Working at Smucker
Our Total Rewards Benefits Program
Our Thriving Together Philosophy Supporting All Impacted by Our Business
Our Continued Progress on Inclusion, Diversity and Equity
Auto-ApplyGeophysical Data QA Analyst
Quality assurance lead job in New Orleans, LA
Job Description
A role that exists to protect something bigger than any single project: the health of our oceans and the integrity of the decisions that affect them. When quality is high, science advances and ecosystems are protected. When it isn't, the consequences can be irreversible.
This is your chance to support the Bureau of Ocean Energy Management (BOEM) as a Quality Assurance Specialist, ensuring the data used to guide offshore energy, development, environmental protection, and scientific research is accurate, complete, and trustworthy. Your work will focus on ensuring the quality and usability of BOEM's geophysical and seismic datasets. You will conduct detailed manual and automated reviews, verify metadata and formatting, and audit repositories to identify gaps, inconsistencies, or integrity issues. You'll develop scripts to support continuous monitoring and quality assurance efforts, prepare clear, well-structured reports that communicate findings to BOEM personnel. If you are methodical, analytical, thoughtful, and ready to take ownership of quality and take pride in work that is thorough, defensible, and well-documented, join XTS today!
Requirements
Must have the ability to receive / maintain a favorable adjudicated Public Trust investigation (US Citizen or Lawful Permanent Resident for at least 3 years)
You've achieved a Associate's Degree in computational or scientific fields, Computer Science, Information Technology, Computer Information Systems, Geography / GIS, Geoscience, Geology, or related field + 2 years OR Bachelor's Degree in related field.
You have gained strong knowledge of seismic or other geophysical data in order to understand how data is collected and structured to spot errors or gaps.
You are comfortable with databases and data best practices in order to keep data organized, accurate, and accessible.
You are detailed-oriented and have the strong ability in quality assurance and compliance to ensure data meets standards and can be trusted by scientists, regulators, and policymakers.
You are skilled in technical tools and programming, such as Python, R, SQL, Oracle, Microsoft Access, Excel, or ArcGIS Pro to automate checks, identify problems, and keep large datasets reliable.
Nice to Have
You have experience with seismic or geophysical software such as Prosource, Petrel, OpenSpirit, IHS Kingdom, ArcGIS Pro, etc. in order to review and validate datasets faster and more accurately.
You have accomplished scientific writing or publication in order to produce reports and documents that are clear, professional, and reliable.
Familiarity with scientific publications standards and reference management tools (i.e., EndNote, Zenodo) for proper tracking of citations and long-term preservation of supporting scientific information.
If you are ready to join a team where your work ensures that decisions affecting oceans, coastlines, and communities are based on information that can be trusted, send your resume directly to Lanchi Lai, (**********************).
At XTS, we believe in taking care of our employees as much as we take care of our clients. As a veteran-owned company, we understand the importance of community, service, and fostering a culture where each team member can thrive. Our commitment to employee well-being is reflected in the comprehensive benefits and growth opportunities we offer. We offer tailored health care plans that fit your lifestyle, along with dental and vision coverage, paid time off (PTO), and a 401K with employer matching to secure your financial future. We also prioritize professional development, ensuring our teams have access to training and tools that evolve alongside changing technologies and standards. As we push forward in the rapidly evolving field of AI, XTS is committed to providing employees with tools and opportunities to stay ahead. We are proud to offer a GeoAI scholarship to help our employees further develop their skills and expertise in this cutting-edge field. We take pride in building trusted teams that integrate seamlessly with government and research partners. When you join XTS, you join a company that values continuity, integrity, and long-term professional growth.
Powered by JazzHR
0vInf6OhkR
Easy ApplyPerformance Quality Analyst II
Quality assurance lead job in Metairie, LA
Location: This role requires associates to be in-office 1 - 2 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace. Alternate locations may be considered if candidates reside within a commuting distance from an office.
Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.
The Performance Quality Analyst II is responsible for driving service quality excellence by evaluating the quality of services and interactions provided by organizations within the enterprise. Included are processes related to enrollment and billing and claims processing, as well as customer service written and verbal inquiries.
How you will make an impact:
* Assists higher level auditor/lead on field work as assigned and acts as auditor in charge on small and less complex audits.
* Participates in pre and post implementation audits of providers, claims processing and payment, benefit coding, member and provider inquiries, enrollment & billing transactions and the corrective action plan process.
* Demonstrates ability to audit multiple lines of business, multiple functions, and multiple systems.
* Analyzes and interprets data and makes recommendations for change based on judgment and experience, applies audit policy, and assesses risks to minimize our exposure and mitigate those risks.
* Works closely with the business to provide consultation and advice to management related to policy and procedure identified as out of date or incomplete and investigates, develops and recommends process improvements and solutions.
* Functions as a subject matter expert for discrepancy review, questions from team and business partners, and interpretation of guidelines and audit process.
* Acts as a mentor to peer auditors, providing training and managing work and projects as necessary.
Minimum Requirements:
Requires a BS/BA; a minimum of 3 years related experience in an enrollment and billing, claims and/or customer contact automated environment (preferably in healthcare or insurance sector), including a minimum of 1 year related experience in a quality audit capacity; or any combination of education and experience, which would provide an equivalent background.
Preferred Skills, Capabilities and Experiences:
* WGS Claims processing experience strongly preferred.
* Experience/knowledge with local claim processing.
* Understanding of individual member benefits and cost shares preferred.
* Understanding of small, large and national group benefits and cost shares preferred.
* Prefer contract language.
Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.
Who We Are
Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.
How We Work
At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.
We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.
Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.
The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.
Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact ******************************************** for assistance.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.
Auto-ApplyTest Lead
Quality assurance lead job in New Orleans, LA
Arete Technologies, Inc. offers set of innovative Consulting and Outsourcing services, bridging the gap between requirements and outputs of various dexterous and facile companies worldwide. The thrust of providing global deliverables with focus on providing paramount and unsurpassed services combined with cost saving solutions to the clients
We understand the business requirements in the present day corporate scenario and aspire to provide world-class services enabling the organization to burgeon and flourish while keeping the work-life balance intact. The Global delivery mechanism followed at Arete Technologies, Inc. saddles proficient schemas and unconventional channels to provide one-stop solutions for all your workforce needs.
our Team is an exquisite amalgamation of vast experiences of over 30 years in IT Consulting and Staffing industry. Connoisseurs in the field of staff augmentation for IT, we operate on 24 by 7 model with an aim of providing affordable and adept professionals with an assurance of satisfaction for both Consultants and Clients.
We are pre-eminent service providers in the field of staff augmentation, IT Consultancy, Software development, Web Development providing unexcelled services and focusing on both the employers and employees.
Job Description
JOB SUMMARY/PURPOSE:
The IT Consultant - Test Lead is principally responsible for the design, standardization, governance, and oversight of Customer's IT Standardized Test Methodology, using Customer's HP Application Lifecycle Management Quality Center/Performance Center (ALM QC/PC) test platform. The team member will also serve as a Test and Deployment methods and process Subject Matter Expert (SME) responsible for the definition, review, and approval of process and tools standards. The role is an active thought leader who grasps the project significance, regardless of the given business unit, and translates that significance into the required testing and deployment planning, as well as, the required operational readiness for handoff to the operations team.
The Test Lead will also establish project status reporting standards, metrics, and calculations and will oversee reporting out to project teams, IT Leadership, and key stakeholders. The role requires knowledge and experience in these areas:
The abilities and experience to translate, adapt, and apply these test methodologies to the specifics of a given project, such that proper emphasis is evident in the testing and deployment plans, based on the given project's characteristics, and also accommodates current and future, industry-accepted development methodologies, while adhering to Customer's Solution Development Lifecycle (SDLC) framework.
JOB DUTIES/RESPONSIBILITIES:
Serve as the primary technical SME for Customer's application lifecycle and test management tool, including:
MINIMUM REQUIREMENTS:
Minimum education required of the position
Bachelor's degree or equivalent work experience. An advanced degree is a plus.
Desired
: At least 7+ years of experience leading application or infrastructure development projects plus 3+ years working with HP ALM QC/PC
or other industry-leading platforms and how it supports structured testing methodologies.
Minimum knowledge, skills, and abilities required of the position
Any certificates, licenses, etc. required for the position
International Software Testing Qualifications Board (ISTQB) certification is a plus.
Qualifications
Local Candidates will be preferred first.
Additional Information
Best Regards,
Paramjot Singh
Performance Quality Analyst II
Quality assurance lead job in Metairie, LA
Location: This role requires associates to be in-office 1 - 2 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace. Alternate locations may be considered if candidates reside within a commuting distance from an office.
Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.
The Performance Quality Analyst II is responsible for driving service quality excellence by evaluating the quality of services and interactions provided by organizations within the enterprise. Included are processes related to enrollment and billing and claims processing, as well as customer service written and verbal inquiries.
How you will make an impact:
* Assists higher level auditor/lead on field work as assigned and acts as auditor in charge on small and less complex audits.
* Participates in pre and post implementation audits of providers, claims processing and payment, benefit coding, member and provider inquiries, enrollment & billing transactions and the corrective action plan process.
* Demonstrates ability to audit multiple lines of business, multiple functions, and multiple systems.
* Analyzes and interprets data and makes recommendations for change based on judgment and experience, applies audit policy, and assesses risks to minimize our exposure and mitigate those risks.
* Works closely with the business to provide consultation and advice to management related to policy and procedure identified as out of date or incomplete and investigates, develops and recommends process improvements and solutions.
* Functions as a subject matter expert for discrepancy review, questions from team and business partners, and interpretation of guidelines and audit process.
* Acts as a mentor to peer auditors, providing training and managing work and projects as necessary.
Minimum Requirements:
Requires a BS/BA; a minimum of 3 years related experience in an enrollment and billing, claims and/or customer contact automated environment (preferably in healthcare or insurance sector), including a minimum of 1 year related experience in a quality audit capacity; or any combination of education and experience, which would provide an equivalent background.
Preferred Skills, Capabilities and Experiences:
* WGS Commercial Claims processing experience strongly preferred.
* Experience/knowledge with local claim processing.
* Understanding of individual member benefits and cost shares preferred.
* Understanding of small, large and national group benefits and cost shares preferred.
* Understanding of provider contract language.
Job Level:
Non-Management Exempt
Workshift:
1st Shift (United States of America)
Job Family:
QLT > Analysis
Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.
Who We Are
Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.
How We Work
At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.
We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.
Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.
The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.
Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact ******************************************** for assistance. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.
Test/Trials Leaderman
Quality assurance lead job in Houma, LA
←Back to all jobs at TREO STAFFING LLC Test/Trials Leaderman
The ideal candidate must have 5 years of supervisory in addition to electrical OR piping experience performing installations, hook ups, tests, and trouble-shooting of equipment and systems during dockside phase and sea trials. Candidate must be able to read and interpret standard construction drawings and have knowledge of marine electrical/electronic systems OR marine piping systems on government and commercial projects (ABS, USCG, IEEE-45, etc.). Also, must have a strong focus on quality, production, safety and environmental aspects of work being performed.
Please visit our careers page to see more job opportunities.
Manager, Quality Assurance
Quality assurance lead job in New Orleans, LA
Your Opportunity as the Manager, Quality Assurance This position is responsible for the supervision and development of salaried direct reports and all Quality Assurance laboratory and Food Safety personnel. This position will work in conjunction with the 3rd Party Service Company onsite to assure compliance to all affiliate quality policies, procedures, and specifications, and all Federal, State, and local regulatory requirements pertaining to the manufacture of safe and wholesome products. The position has the authority to stop production systems when quality standards or food safety is jeopardized, and to hold ingredient, in process materials, and finish product goods, and render dispositions within corporate Quality Assurance guidelines. This position provides technical support to the manufacturing plant aimed at producing quality and food safe products at a least cost. This activity includes quality systems development and maintenance, work instruction development, training, formula deployment, audits, project support, new product commissioning, and employee and organizational development. This position drives continual improvement in both quality systems and food safety and sanitation as measured by internal and external audits, and factory goal achievement.
Location: New Orleans, LA
Work Arrangements: 100% onsite at our Silo Facility
In this role you will:
* This is a 3-5 year role commitment
* Management - includes coaching, career development and performance management of the quality organization
* Be Site Lead Cupper - Ensure that you and the local team of cuppers meet all metrics for cupping self-sufficiency
* Ensure cross-site consistency of flavor evaluation through collaboration
* Act as primary site contact for supplier calibration/discovery work, including evaluation of type samples and offer samples
* Release and control of all incoming, in process and blended green coffee
* Responsible for quality/general operation of all green coffee warehouses including internal and external audits, processes, GMPs, and communication of Smucker expectations
* Accountable for key quality results and systems for Receiving through Delivery to the plants including, QA budget, cost of quality, non-conforming events (NCE) and supporting finished good plants in meeting Call Center Insights (CCI - complaint) goals that are Silo-related.
* Complete & maintain PCQI certification, GFSI certification & FSMA compliance
* Own organic, UTZ, fair trade, kosher programs and "certified" coffee audits for the coffee business in New Orleans
* Develop & lead test plans that impact green coffee
* Responsible for all quality specifications and standards for the site including communication of specifications to 3rd party Service Company and other suppliers/customers
* Work collaboratively with 3rd party Service Company, Corporate Green Coffee Planning, Corporate QA, Corporate R&D, Manufacturing and Purchasing
* Operations Excellence Quality Assurance Pillar Owner for Silo
* Operations Excellence Education & Training owner for Silo
The Right Place for You
We are bold, kind, strive to do the right thing, we play to win, and we believe in a strong community that thrives together. Our culture is rooted in our Basic Beliefs, and we believe in supporting every employee by meeting their physical, emotional, and financial needs.
What we are looking for:
Minimum Requirements:
* 5 years' experience in food manufacturing operations, engineering, quality assurance, or R&D
* Bachelor's Degree
* Experience coaching and developing others
* Ability to collaborate cross functionally to deliver results
* Ability to travel 2-3 times per year
* Pass a standard cupping panel
Additional skills and experiences that we think would make someone successful in this role:
* Bachelor's in Engineering, Food Science (or related), Quality or Supply Chain Management
* Working knowledge of FDA and USDA regulations, food plant production and best practices, environmental regulations, food safety and sanitation methods and best practices, and SPC
* Demonstrated capability in analyzing complex data/situations, priority setting and problem solving
* Experience identifying possibilities and lead execution of projects and cost savings initiatives
* Demonstrated results in driving continuous improvement in quality, cost and business responsiveness
Learn More About Working at Smucker
* Our Total Rewards Benefits Program
* Our Thriving Together Philosophy Supporting All Impacted by Our Business
* Our Continued Progress on Inclusion, Diversity and Equity
Auto-ApplyCLS Quality Assurance/ Qualified Development
Quality assurance lead job in New Orleans, LA
The Qualified Developmental Disability Professional / Quality Assurance shall perform in accordance with ICF/DD Title XIX regulations guidelines. All functions shall be performed in accordance with the established policies and practices of the Federal, State and local policies that govern the Title XIX funding source.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Assess and monitor the health and well-being of individuals served
Consult with medical professionals as needed regarding care or treatment
Observe staff performance and interaction with individuals
Review medication administration for accuracy and compliance
Monitor employee performance related to health and safety standards
Develop and implement quality assessments to ensure effective services
Ensure all evaluations and follow-ups are completed in a timely manner
Coordinate and track treatment recommendations across providers
Monitor school and day program treatment plans for alignment and progress
Oversee and ensure proper management of consumer fund accounts
Advocate for individuals served to ensure quality outcomes are achieved
Perform other related duties as assigned
Group Home
Coordinates, integrates, and monitors each resident's care and active treatment. Advocate, and supervise to ensure residents receive the services and support they need to develop skills and live as independently as possible.
Provide quality management support and supervision to assigned house managers.
Ensures that residential homes are in compliance with safety and building codes and licensing standards.
Provides twenty-four hours on call coverage as needed and as assigned by Assistant or Program Director.
Participate in the annual state survey.
Participate in CARF accreditation.
Participates in the admission and discharge of individuals served.
Conducts investigations and prepares reports of findings to appropriate Volunteers of America Southeast Louisiana management.
Providing training to DSP and Home Managers as needed.
Evacuate with Community Living Services program during evacuation.
Quality Assurance
Ensures quality outcomes are achieved.
Collect and aggregate data quarterly for outcome management reports for all community homes under direct supervision.
Collect and aggregate data for the 1st and 25th of the month reports for all community homes
Collect data for driving assessments for all of CLS community homes
Conduct monthly audits of client records, staff documentation, medical records, and incident reports to ensure compliance with ICF standards (State and Federal regulations).
Perform on-site quarterly quality assurance reviews in each ICF home to evaluate program, safety, cleanliness, staff performance, and consumer satisfaction.
Verify that all required daily, weekly, and monthly entries are completed by Direct Support Professionals (DSPs), Nurses, QDDPs, Home Managers and contract services (ie dietician ect)
Provide training, guidance, and technical assistance to direct support staff and home managers regarding documentation standards and best practices.
Participate in survey preparation and assist during state or federal surveys.
Maintain up-to-date knowledge of ICF regulations, CMS guidelines, and other governing agency requirements.
Monitor compliance with residents' Individual Program Plans (IPPs), Behavior Support Plans, and Health Care Plans.
Residential Care Functions
Ensure residents are treated with respect and dignity
Participate in consumer interdisciplinary team meetings, annual IHP's and Quarterly updates
Report incidents of neglect or abuse of consumers
Report all critical incidents to (SIMS) the Louisiana Department of Health (DHH) within 24 hours required by DHH.
Perform IDT- interdisciplinary team meeting for residents as needed.
Ensure residents access the community.
Ensure resident have access to medical services.
Assist as support staff if needed to provide Direct Support Care.
Assist residents in developing a circle of support.
Therap Charting and Documentation
Review the following documentation components for accuracy and compliance:
ISP Data Collection: Ensure daily goals, objectives, and outcomes are recorded and correspond with the current Individual Support Plan (ISP).
Medication Administration Records (MAR): Ensure accuracy of medication entries, documentation of administration, and timely recording of PRNs and missed doses.
Incident Reports (GERs): Review all General Event Reports for completion, proper follow-up, and submission within policy timelines.
Behavioral Data: Confirm behavioral incidents and data are accurately logged and align with the approved Behavior Support Plan (BSP).
Progress Notes: Verify that monthly summaries and progress reports are entered by responsible staff (QDDP, RN, etc.) and reflect meaningful documentation.
Staff Notes and Communication Logs: Ensure all entries maintain professional tone, objectivity, and confidentiality.
Health Tracking: Confirm entries for MARs, vital signs, bowel movements, seizure logs, menstrual tracking, and weights are up to date and reviewed by nursing.
ADDITIONAL DUTIES AND RESPONSIBILITIES (Non-essential)
Adhere to the designated dress code as stipulated for the specific role.
SUPERVISORY DUTIES:
None
KEY CONTACTS
Day Program Vendors
Louisiana Department of Health
Office of Citizen for Development Disabilities
Medical Providers
All Stakeholders
KNOWLEDGE, SKILLS AND ABILITIES:
This position requires knowledge, skills and abilities equivalent to:
Bachelor's degree in a human services discipline
Minimum of two years of experience working with adults with mental illness or developmental disabilities
Demonstrated supervisory experience and ability to effectively manage people
Knowledge and understanding of Title XIX regulations related to community-based residential homes
Excellent verbal and written communication skills
Proficiency with personal computers is desirable
Must have a valid Louisiana Drivers License and be insurable under the Volunteers of America Southeast Louisiana vehicle insurance. Applicant must be able to pass a criminal history investigation, able to obtain Cardio Pulmonary Resuscitation and First Aid certification. The position requires travel/work within all regions located in Southeast Louisiana
PHYSICAL REQUIREMENTS:
Physical requirements include sitting, standing, bending, pushing, pulling, squatting and lifting.
The ability to safely operate a motor vehicle to transport oneself, consumers, and program supplies as necessary.
Move and lift light objects up to 30 pounds such as mail, supplies, files, and equipment.
Operating office equipment requiring continuous or repetitive hand/arm movements.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Testing Specialist
Quality assurance lead job in New Orleans, LA
College: DCC
Department: Student Affairs
Sub department: Center for Testing and Assessment
Type of Appointment: Unclassified - Administrative/Staff
Duties and Responsibilities:
50% Responsible for the administration of adult basic education exams, placement exams, verification exams, academic assessments, vocational exams, certification exams and career assessments on and off campus. Continuously monitors examinees as they complete exams. Scores, records, and enters exam and assessment results into student information database. Operates scoring scanners and special testing/examination equipment. Retrieves and distributes exam and exam materials to respective faculty and divisions.
30%
Assists other testing staff in the administration of tests to examinees in the Testing Center. Prepares the test site for examinees. Greets examinees and verifies identification. Checks examinees in for appointments, assists in setting testing appointments and directing walk ins. Participates in training/retraining and continuing education programs as necessary.
15%
Maintains records and assists in the maintenance of testing web page and e-registration. Resolves or reports examinee issues with urgency. Secures all computer software and examination materials in the test center at all times. Reboots computer servers and resets exams as necessary.
5%
Participates in committees and work groups regarding testing. All other duties as assigned.
Required Education: Bachelor's degree or 8-10 years of work related experience.
Required Experience: One to two years customer service-related experience required.
Preferred Experience: One or two years experience working in an post-secondary academic or commercial test center
Preferred Knowledge, Skills and Abilities:
Benefits: As a member of the Louisiana Community and Technical College System, DCC has an attractive benefits package with a wide variety of benefit options. Benefits offered include retirement, multiple medical insurance options, supplemental insurances (dental, term life, disability, accident, vision, etc.), Tax Saver Flexible Benefits Plan (saves tax dollars on some child care and medical expenses), holidays (14 per year, typically includes longer break at Christmas), generous annual (vacation) and sick leave benefits and Employee Assistance Program. Specific benefits depend on job category, percent effort and length of employment.
Passing pre-employment criminal background screen is required as a condition of employment. DCC is a State As a Model Employer (SAME) agency that supports improved employment opportunities for individuals with disabilities.
TEST LA004 - Covington General Application
Quality assurance lead job in Covington, LA
Christian Brothers Automotive
Our mission is simple: To create an uncommonly great experience for customers in need of auto service and repair. Christian Brothers Automotive was founded in 1982 on the principles of honesty and integrity. These principles have taken our organization to over 300+ locations all across the country. We strive for excellence in service as the #1 Automotive Repair Franchise in the country. We have a great culture, a great mission, and a great time. We hope you'll consider joining us!
The job description will be dependent upon the position that you are interested in. This is an opportunity to apply for general consideration.
Qualifications
The qualifications will be dependent upon the position that you are interested in. This is an opportunity to apply for general consideration.
Additional Information
All of your information will be kept confidential according to EEO guidelines. Christian Brothers Automotive is an Equal Opportunity Employer.
Peoplesoft Tester
Quality assurance lead job in New Orleans, LA
Peoplesoft Tester
Job Title: Peoplesoft HCM Developer
Longevity: Permanent
Travel: None
Openings: 1
Rate : Open
Period of Performance: September 2024 12 months +
Citizenship: US Citizen only
Must be able to obtain Public Trust.
Specific Description
Oracle PeopleSoft Tester- must have participated in 2 or more PeopleSoft Testing implementation and version upgrades.
Must have experience in testing sessions/presentations, creating and assigning task groups,
Experience with PeopleSoft HCM 9.2 (Core HR, Benefits, TL, Payroll, Absence Management, compensation, eRecruit and ePerformance)
Required Skills
9 years of experience as a Business Analyst or Tester with PeopleSoft HCM on implementation or upgrade projects.
9 years of experience with PeopleSoft HCM 9.2 Payroll or Time & Labor.
9 years of experience identifying requirements and creating formal functional documentation for key business stakeholders and SMEs.
9 years of experience conducting formal work sessions and functional analysis presentations.
9 years of hands-on experience with end-to-end system integration and external interface testing.
9 years of experience with Microsoft O365 applications (Word, Excel, PowerPoint, Teams, Visio).
9 years with PS Query Manager
9 years with SQR
9 years with SQL
9 years with Crystal Reports and nVision
Typical Minimum Education
Bachelors degree from an accredited college in a related discipline, or equivalent experience/combined education, with 9 years or more of professional experience; or 6 years of professional experience with a related Masters degree. Considered an expert, authority in discipline
Benefits:
Full Medical/Dental/Vision plan
11 paid holidays (New Year's Day, Martin Luther King Jr.'s Birthday, Washington's Birthday, Memorial Day, Juneteenth, Independence Day, Labor Day, Columbus Day, Veterans' Day, Thanksgiving Day and Christmas Day.)
Up to 1 hour of paid sick leave for every 30 hours worked up to 56 hours of paid sick leave each year.
401K Matching up to 3.5% of Annual Salary
Vacation of two weeks after one year of service.
Please send an updated resume to [email protected]
Auto-ApplyQuality Assurance/Product Development
Quality assurance lead job in Jefferson, LA
New Orleans, LA: Flexicrew Technical Services (FTS) is seeking a Quality and Product Development professional.
• Daily test preparation and testing of spices and various dry food ingredients, including sensory evaluation
• Entering data into spreadsheets
• Performing repetitive testing with precision
• Accurate handling of data and samples
• Conducting plant inspections, product inspections, and sampling
• Preparing product development samples
• Testing of incoming and finished goods
• Participating in food safety training and meetings
• Coordinating with the production team regarding food safety and quality concerns
• Shadowing current QA personnel to cross-train on QA lab responsibilities
• Maintaining awareness of allergens processed in the facility (wheat, soy, milk, egg)
Requirements/Skills:
• College-level science degree or laboratory work experience
• HACCP certification preferred; knowledgeable of FSMA
• Previous laboratory experience preferred
• No wheat, soy, egg, or milk allergies
• Good oral and written communication skills
• Strong reliability, promptness, and work ethic
• Proficiency in Microsoft Office
• Ability to work both independently and as part of a team
• Availability Monday-Friday, 8:00 a.m. to 5:00 p.m., with occasional overtime including nights or Saturdays
Physical Requirements:
• Standing for long periods in a laboratory environment
• Ability to lift up to 50 lbs
Equal Opportunity Statement:
Flexicrew Technical Services is an Equal Opportunity Employer; employment with FTS is governed on the basis of merit, competence, and qualifications. Employment or consideration will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.
QA Automation Engineer
Quality assurance lead job in New Orleans, LA
Permanent
QA Automation Engineer
Florvets Structures is a leading construction company based in New Orleans, Louisiana. We specialize in building high-quality, sustainable structures for commercial and residential clients. Our team is dedicated to providing exceptional service and innovative solutions to meet the needs of our clients.
Job Overview:
We are seeking a highly skilled QA Automation Engineer to join our team. The ideal candidate will have a strong background in software testing and automation, with a focus on ensuring the quality and reliability of our software products. This is a full-time, permanent position with opportunities for growth and advancement within the company.
Key Responsibilities:
- Develop and maintain automated test scripts using industry-standard tools and frameworks
- Design and implement test plans and strategies for new and existing software products
- Identify and report software defects and work with development team to resolve issues
- Collaborate with cross-functional teams to ensure quality standards are met throughout the software development lifecycle
- Continuously improve and optimize QA processes and procedures
- Keep up-to-date with industry trends and best practices in software testing and automation
Qualifications:
- Bachelor's degree in Computer Science, Engineering, or related field
- Minimum of 3 years of experience in software testing and automation
- Strong understanding of QA methodologies, tools, and processes
- Experience with automation tools such as Selenium, Cucumber, or similar
- Knowledge of programming languages such as Java, Python, or C#
- Excellent problem-solving and analytical skills
- Strong attention to detail and ability to work in a fast-paced environment
- Excellent communication and teamwork skills
Why Work for Florvets Structures:
- Competitive salary and benefits package
- Opportunities for professional growth and development
- Collaborative and dynamic work environment
- Exciting and challenging projects
- Commitment to sustainability and innovation
If you are a highly motivated and skilled QA Automation Engineer looking to join a dynamic and growing company, we encourage you to apply for this exciting opportunity. Join the Florvets Structures team and be a part of shaping the future of construction.
Test Position
Quality assurance lead job in Covington, LA
This is a Job Summary. This is a Job Summary. This is a Job Summary. This is a Job Summary. This is a Job Summary. This is a Job Summary. This is a Job Summary. This is a Job Summary. This is a Job Summary. This is a Job Summary. This is a Job Summary. This is a Job Summary. This is a Job Summary. This is a Job Summary. This is a Job Summary. This is a Job Summary. This is a Job Summary. This is a Job Summary. This is a Job Summary. This is a Job Summary. This is a Job Summary. This is a Job Summary. This is a Job Summary. This is a Job Summary. This is a Job Summary. This is a Job Summary. This is a Job Summary. This is a Job Summary. This is a Job Summary. This is a Job Summary. This is a Job Summary. This is a Job Summary. This is a Job Summary. This is a Job Summary. This is a Job Summary. This is a Job Summary. This is a Job Summary. This is a Job Summary. This is a Job Summary. This is a Job Summary. This is a Job Summary. This is a Job Summary. This is a Job Summary. This is a Job Summary. This is a Job Summary. This is a Job Summary. This is a Job Summary. This is a Job Summary. This is a Job Summary. This is a Job Summary. This is a Job Summary. This is a Job Summary. This is a Job Summary. This is a Job Summary. This is a Job Summary. This is a Job Summary. This is a Job Summary. This is a Job Summary. This is a Job Summary. This is a Job Summary.
Senior Automation Engineer
Quality assurance lead job in New Orleans, LA
The Senior Automation Engineer (AE3) ensures successful completion of both company and client objectives at the project level. The primary focus of Automation Engineer III is to lead quality design, development, installation and fulfillment of processes and systems utilized for project execution. Primary Job Functions
Leads and participates in design and development of automation systems.
Tests, troubleshoots, and provides solutions for technical problems and team members.
Manages technical related tasks with internal team members.
Leads project tasks in design, development, testing, installation, commissioning, project closure and inspections/reporting.
Leads the following project tasks:
Project Kickoff
System Design / Procurement
Programming / Configuration
FAT
SAT / Commissioning
Close-out Documentation
Interfaces with the client / vendor on project technical requirements.
Leads overall compliance and quality of projects.
Responsible for delivery of all project tasks within allotted project budget.
Contributes to project scope and budget development.
Provides project level consultancy and client service.
Secondary Job Functions:
Ability to fulfill the role of Automation Engineer II.
Maintains awareness of future opportunities at client facilities and informs management.
Key Competencies
Leadership
Builds rapport, mentors and manages effective teams and work groups. Strong decision making skills, situational awareness and ability to perform under pressure.
Understands others and demonstrates cognitive and behavioral flexibility. (Emotional Intelligence)
Demonstrates and fosters maturity in judgment, ethics and integrity.
Functional
Business/Financial acumen.
High level of conflict resolution skills and the willingness to make difficult decisions specific to technology or resource needs.
Possesses an appreciation of business demands (schedule, scope, budget and client requirements).
Ability to analyze and evaluate work processes, work flow and budgets to maintain successful project delivery.
Demonstrates effective organizational, time management and planning skills.
Foundational
Demonstrates flexibility/adaptability in changing and challenging situations.
Demonstrates a passion for the business and its success
Clear and concise verbal and written communication.
Demonstrates a focus on customer service and attention to detail.
Demonstrates a commitment to continuous personal, peer and process improvement.
Fosters positive energy, creativity and teamwork across all departments/locations with the goal of furthering the company values and to support the company mission.
Requirements
Bachelor's Degree in Engineering and preferred 5 years of Automation or Controls related experience (includes relevant intern or co-op).
Experience should include a minimum of 2 years of leading automation tasks within a team.
Technical Expert of multiple automation system platforms including DCS, PLC, HMI, SCADA and other applicable systems.
Experience in implementing solutions based on industry standards (ISA, NFPA, NEC).
Ability to obtain ISA Certified Automation Professional (CAP ) certification.
Valid driver's license.
Reliable personal transportation with valid liability insurance.
Fluent in verbal and written English.
Available for after-hour, weekend and holidays.
Available for overnight and extended travel.
Ability to bend, stoop, crawl, walk and push, pull or lift 50+lbs for an extended period.
QA/QC Manager
Quality assurance lead job in Destrehan, LA
PLEASE DO NOT CALL REGARDING OPEN POSITIONS QA/QC MANAGER Responsible for jobsite document control, QA/QC monitoring and implementation, and as-built drawings.
Determine the QC requirements based on the scope of work and project requirements.
Consult with the project manager to determine the requirements and selection of testing laboratories and the extent of services provided.
Review procedures, checklists and documentation of data with supervisors.
Review subcontractor's QC Program for conformance to our standards and project requirements.
Consult with client representative for additional requirements.
Document and distribute checklists and test reports.
Make sure all submittals, samples and shop drawings are approved and distributed to the construction team at the proper time.
If the project site is within an existing facility, consult with the Owner on the presence of hazardous materials, underground utilities or obstructions.
Inspect fabricated steel upon arrival for visual check of paint quality, weld appearance and quality of fabrication work. Note any damage from shipment. Document visual findings and notify the job superintendent and project manager of any problems.
If the job has piling requirements, make sure the procedures, checklists and logs are being adhered to and documented as specified.
If heavy lifts or multiple crane lifts are required, make sure lifts are engineered and distributed to the appropriate parties.
Excavation and backfill guidelines should be followed as detailed.
Review the requirements for concrete placement as outlined before each area of work is commenced.
Review the quality control checklist for conformance before any steel erection is started
Review the quality control procedures for conformance before any machinery installation or millwright work is started.
Document Control - Maintain current set of construction documents and distribute as required to field personnel. Confirm compliance of drawings and specifications for the project. Maintain history set of documents that include all drawings received on project with previous versions marked void and dated. Distribute all revised drawings and specifications, etc. to field personnel, subcontractors and vendors.
As-Built Drawings - Maintain a set of “Red Line” drawings throughout the project marking any variations to design drawings, required field changes and revision approvals from Owner.
Full-time position, benefits, salary pay.
Qualifications:
Previous experience in heavy industrial construction project management.
Ability to understand, follow and transmit written and oral instructions.
Ability to read drawings, specifications and other construction documents.
Ability to meet attendance schedule with dependability and consistency.
Ability to travel and work overtime (may include nights and weekends).
Must be at least 18 years of age, pass drug screen and background check.
Physical Requirements:
Strength:
Standing 25% Walking 35% Sitting 40%
Lifting - 50 LB Carrying - 50 LB
Motions:
Occasional
Crouching, Crawling, Balancing, Stooping
Frequent
Climbing, Fingering
Work Conditions:
Construction site with mobile construction equipment. Primary environment will be onsite construction office.
Outside conditions that include inclement weather, heat, humidity and exposure to building materials and dust.
Continental Construction Company, Inc. is an EEO employer and will not discriminate based on race, sex, color, religion, or national origin.
Testing Specialist
Quality assurance lead job in New Orleans, LA
College: DCC Department: Student Affairs Sub department: Center for Testing and Assessment Type of Appointment: Unclassified - Administrative/Staff Duties and Responsibilities: 50% Responsible for the administration of adult basic education exams, placement exams, verification exams, academic assessments, vocational exams, certification exams and career assessments on and off campus. Continuously monitors examinees as they complete exams. Scores, records, and enters exam and assessment results into student information database. Operates scoring scanners and special testing/examination equipment. Retrieves and distributes exam and exam materials to respective faculty and divisions.
30%
Assists other testing staff in the administration of tests to examinees in the Testing Center. Prepares the test site for examinees. Greets examinees and verifies identification. Checks examinees in for appointments, assists in setting testing appointments and directing walk ins. Participates in training/retraining and continuing education programs as necessary.
15%
Maintains records and assists in the maintenance of testing web page and e-registration. Resolves or reports examinee issues with urgency. Secures all computer software and examination materials in the test center at all times. Reboots computer servers and resets exams as necessary.
5%
Participates in committees and work groups regarding testing. All other duties as assigned.
Required Education: Bachelor's degree or 8-10 years of work related experience.
Required Experience: One to two years customer service-related experience required.
Preferred Experience: One or two years experience working in an post-secondary academic or commercial test center
Preferred Knowledge, Skills and Abilities:
Benefits: As a member of the Louisiana Community and Technical College System, DCC has an attractive benefits package with a wide variety of benefit options. Benefits offered include retirement, multiple medical insurance options, supplemental insurances (dental, term life, disability, accident, vision, etc.), Tax Saver Flexible Benefits Plan (saves tax dollars on some child care and medical expenses), holidays (14 per year, typically includes longer break at Christmas), generous annual (vacation) and sick leave benefits and Employee Assistance Program. Specific benefits depend on job category, percent effort and length of employment.
Passing pre-employment criminal background screen is required as a condition of employment. DCC is a State As a Model Employer (SAME) agency that supports improved employment opportunities for individuals with disabilities.
Quality Assurance Specialist
Quality assurance lead job in Metairie, LA
Ready to make a difference in your community? We are looking for a Quality Assurance Specialist to join our team in Metairie, LA!
Salary: $42,000 - $52,000
The Quality Assurance Specialist reports to the Chief Clinical and Program Integrity Officer and is responsible for implementing and monitoring ArcGNOs health, safety, and risk management programs across all service lines, properties, and social enterprises. This position ensures compliance with local, state, and federal safety regulations, as well as CARF, Louisiana Department of Health (LDH), and Department of Transportation (DOTD) Section 5310 transportation guidelines. The QAS fosters a culture of safety, prevention, and accountability that protects participants, employees, volunteers, and community members.
Essential Job Functions
Maintain organizational safety policies and procedures aligned with CARF standards and Louisiana regulations.
Maintain inspection logs and incident reports with detailed record keeping for internal review and compliance audits.
Conduct regular inspections of facilities, records, vehicles, and equipment to ensure compliance with OSHA, LDH, DOTD, and fire/life safety codes.
Ensure all safety documentation, drills, and reports are completed and filed according to regulatory and audit requirements.
Compile and track accidents, incidents, complaints and grievances
Conduct regular quality checks of participant files to verify compliance with documentation, safety, and service delivery requirements.
Monitor, investigate, and analyze trends in accidents, critical incidents and ensure corrective action plans are implemented.
Manage processes for participant complaints and grievances, ensuring timely investigation, resolution, documentation, and reporting consistent with CARF and LDH standards.
Collaborate with program leadership to address safety and compliance findings; provide guidance for corrective actions.
Coordinate safety training programs such as infection control, transportation safety, and workplace hazard prevention.
Maintain up-to-date knowledge of best practices and ensure staff understand their responsibilities for participant and workplace safety.
Partner with the Quality Improvement Committee to ensure safety, incident management, and complaint resolution data are integrated into agency-wide quality initiatives.
Stay current on evolving safety standards, technologies, and regulations.
Lead the implementation and annual review of ArcGNOs emergency preparedness and pandemic response plans.
Coordinate and evaluate regular emergency drills (fire, evacuation, severe weather, lockdowns).
Serve as Incident Commander during organizational emergencies, ensuring effective communication and response.
Competencies
Teamwork
Responsibility
Commercial Awareness
Decision Making
Effective Communication
Integrity
Result Orientation
Problem-Solving
Education/Experience Requirements
High School diploma required. Bachelors degree in Risk Management, Public Health, Human Services, or related field (preferred).
Minimum of 3 years experience in safety, risk management, or compliance, preferably in healthcare, nonprofit, or social services.
Knowledge of OSHA, DOT, LDH, and CARF standards, preferred
Strong communication, leadership, and problem-solving skills.
Valid drivers license and clean driving record.
Disclaimer:
Please note this is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice. This job description shall not constitute or be construed as a promise of employment or as a contract between the Arc of Greater New Orleans and any of its employees.
Quality Assurance Specialist
Quality assurance lead job in New Orleans, LA
Client Relations Specialists serve as the primary liaison to the customer during the follow-up process related to contracts and deeding of their new purchase. Responsibilities include:
Ensuring new owners understand their paperwork and contracts
Assisting owners in making reservations and providing all necessary information to help them feel confident in their purchase
Conducting follow-up and post-sale contact with new owners to reduce cancellations and contract reversals
Collaborating closely with the Sales and Hospitality teams to maintain high-quality customer service
Providing technical assistance, support, and guidance to owners regarding the product and services associated with ownership
The ability to work flexible schedules, including mornings, evenings, weekends, and holidays
A strong ability to efficiently resolve complex customer service issues
It would be advantageous to demonstrate the following:
Timeshare sales experience
Timeshare quality assurance experience
CRM software experience
Proficiency with Microsoft products
The ability to work flexible schedules, including mornings, evenings, weekends, and holidays
A strong ability to efficiently resolve complex customer service issues
It would be advantageous to demonstrate the following:
Timeshare sales experience
Timeshare quality assurance experience
CRM software experience
Proficiency with Microsoft products
Auto-ApplyPerformance Quality Analyst II
Quality assurance lead job in Metairie, LA
**Location:** This role requires associates to be in-office 1 - 2 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace. Alternate locations may be considered if candidates reside within a commuting distance from an office.
Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.
The **Performance Quality Analyst II** is responsible for driving service quality excellence by evaluating the quality of services and interactions provided by organizations within the enterprise. Included are processes related to enrollment and billing and claims processing, as well as customer service written and verbal inquiries.
**How you will make an impact:**
+ Assists higher level auditor/lead on field work as assigned and acts as auditor in charge on small and less complex audits.
+ Participates in pre and post implementation audits of providers, claims processing and payment, benefit coding, member and provider inquiries, enrollment & billing transactions and the corrective action plan process.
+ Demonstrates ability to audit multiple lines of business, multiple functions, and multiple systems.
+ Analyzes and interprets data and makes recommendations for change based on judgment and experience, applies audit policy, and assesses risks to minimize our exposure and mitigate those risks.
+ Works closely with the business to provide consultation and advice to management related to policy and procedure identified as out of date or incomplete and investigates, develops and recommends process improvements and solutions.
+ Functions as a subject matter expert for discrepancy review, questions from team and business partners, and interpretation of guidelines and audit process.
+ Acts as a mentor to peer auditors, providing training and managing work and projects as necessary.
**Minimum Requirements:**
Requires a BS/BA; a minimum of 3 years related experience in an enrollment and billing, claims and/or customer contact automated environment (preferably in healthcare or insurance sector), including a minimum of 1 year related experience in a quality audit capacity; or any combination of education and experience, which would provide an equivalent background.
**Preferred Skills, Capabilities and Experiences** :
+ WGS Commercial Claims processing experience strongly preferred.
+ Experience/knowledge with local claim processing.
+ Understanding of individual member benefits and cost shares preferred.
+ Understanding of small, large and national group benefits and cost shares preferred.
+ Understanding of provider contract language.
Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.
Who We Are
Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.
How We Work
At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.
We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.
Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.
The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.
Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact ******************************************** for assistance.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.