Quality assurance lead jobs in Raleigh, NC - 531 jobs

About Analog Devices Analog Devices, Inc. (NASDAQ: ADI ) is a global semiconductor leader that bridges the physical and digital worlds to enable breakthroughs at the Intelligent Edge. ADI combines analog, digital, and software technologies into solutions that help drive advancements in digitized factories, mobility, and digital healthcare, combat climate change, and reliably connect humans and the world. With revenue of more than $9 billion in FY24 and approximately 24,000 people globally, ADI ensures today's innovators stay Ahead of What's Possible. Learn more at ************** and on LinkedIn and Twitter (X). Engineer - Test Engineering, Product Development About the Role As a Test Engineer in our Product Development team, you will be responsible for designing, developing, and implementing cost-effective methods for testing and troubleshooting systems and equipment throughout the product development and manufacturing phases. You will prepare test and diagnostic programs, design test fixtures and equipment, and complete specifications and procedures for new products. Working with moderate guidance, you will plan labor, schedules, and equipment requirements for testing and evaluating both standard and specialized devices, while continuously developing your technical expertise in test engineering. Key Responsibilities * Test Case Development: Design and implement comprehensive test cases and methodologies to ensure product reliability and quality across multiple projects. * Diagnostic Testing: Create and execute diagnostic testing programs that effectively identify performance issues throughout various product development phases. * Test Fixtures Design: Develop specialized test fixtures and equipment that accurately measure and validate product specifications under various conditions. * Procedure Development: Define and document test setups and procedures that ensure devices comply with industry and company standards. * Resource Planning: Plan and coordinate resources including labor, schedules, and equipment allocation to optimize testing activities and timelines. * Troubleshooting: Identify and resolve technical issues in systems and equipment throughout the development process, applying analytical problem-solving techniques. * Quality Assurance: Implement and maintain testing processes that adhere to established quality standards and requirements. * Qualification Testing: Lead qualification efforts for product lines to meet market standards and customer requirements. * PCB Design: Design and oversee the manufacture of PCBs for test setups and evaluation boards that enable effective product testing. Must Have Skills * Test Case Development: Ability to design structured test methodologies that thoroughly validate product functionality against specifications, with competence in applying standard test principles. * Diagnostic Testing: Proficiency in creating and executing diagnostic programs to effectively identify product defects and performance issues across development phases. * Test Fixtures Design: Experience designing and developing moderate-complexity test fixtures and equipment that accurately measure product parameters. * Procedure Development: Capability to define clear test setups and write detailed procedures that ensure consistent testing approaches and results. * Resource Planning: Skills in estimating and coordinating resource requirements for testing activities, including scheduling and equipment allocation. * Troubleshooting: Demonstrated analytical approach to identifying and resolving moderately complex technical problems in systems and equipment. * Quality Assurance: Working knowledge of quality standards and ability to implement appropriate testing processes to meet quality requirements. * Qualification Testing: Understanding of qualification testing methodologies and ability to lead qualification efforts for assigned product lines. * PCB Design: Technical knowledge of PCB design principles and ability to design boards for test setups and evaluation purposes. Preferred Education and Experience * Bachelor's or Master degree or equivalent in Electrical Engineering, Computer Engineering, or a related technical field. * 0-2 years of relevant experience in test engineering or a related discipline. Why You'll Love Working at ADI At Analog Devices, you'll be part of a collaborative and innovative team that's shaping the future of technology. We offer a supportive environment focused on professional growth, competitive compensation and benefits, work-life balance, and the opportunity to work on cutting-edge projects that make a real impact on the world. You'll have access to continuous learning opportunities and mentorship from industry experts. Join us and help create the technologies that bridge the physical and digital worlds, making a tangible difference in how people live, work, and connect. For positions requiring access to technical data, Analog Devices, Inc. may have to obtain export licensing approval from the U.S. Department of Commerce - Bureau of Industry and Security and/or the U.S. Department of State - Directorate of Defense Trade Controls. As such, applicants for this position - except US Citizens, US Permanent Residents, and protected individuals as defined by 8 U.S.C. 1324b(a)(3) - may have to go through an export licensing review process. Analog Devices is an equal opportunity employer. We foster a culture where everyone has an opportunity to succeed regardless of their race, color, religion, age, ancestry, national origin, social or ethnic origin, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, parental status, disability, medical condition, genetic information, military or veteran status, union membership, and political affiliation, or any other legally protected group. EEO is the Law: Notice of Applicant Rights Under the Law. Job Req Type: Experienced Required Travel: No Shift Type: 1st Shift/DaysSecurity Clearance required: No The expected wage range for a new hire into this position is $86,400 to $118,800. * Actual wage offered may vary depending on work location, experience, education, training, external market data, internal pay equity, or other bona fide factors. * This position qualifies for a discretionary performance-based bonus which is based on personal and company factors. * This position includes medical, vision and dental coverage, 401k, paid vacation, holidays, and sick time, and other benefits.

The Quality Assurance Operations Manager supports the Director of Quality Assurance to ensure compliance to regulations and internal procedures while meeting company goals and client requirements. The QA Operations staff reviews all data prior to release and is responsible for the quality review of associated systems (e.g. OOS investigations, SOPs, validation protocols/reports). PRIMARY DUTIES AND RESPONSIBILITIES Provide direct oversight to QA operations staff. Supervise direct report(s) which includes setting objectives, monitoring performance and conducting reviews. Review, approve Laboratory test data and reports. Prepare and approve certificates of Analysis. Support activities related to internal and external audits. Represent site Quality group during Client and regulatory audits. Collaborate with Laboratory management to support company goals. Works directly with laboratory operations, and other departments responsible for GMP activities to resolve deviations and other compliance issues in a timely manner. Creates and reports metrics for quality system key performance indicators and provides quality and compliance assessments to senior management as required and contribute to strategic direction or initiatives to achieve organizational effectiveness. Actively participate in operational excellence programs/initiatives. Review laboratory protocols and reports for accuracy and compliance to cGMP's, as applicable. Site system owner for OOS, complaint, and deviation programs. Review and approval of validation plans, deviations, failure investigations and corrective action plans prior to implementation. Completes required actions for identified corrective/preventive actions for the Quality department. REQUIREMENTS & QUALIFICATIONS Qualification include a Bachelor's degree in a related discipline with 6+ years of QA/QC experience in the pharmaceutical industry and 2+ years of mentoring and supervising direct reports. Strong familiarity with regulatory/compliance environment (cGMP, GLP) associated with biotechnological, parenteral drug manufacture and/or medical device production. Experience in root cause analysis, risk management, and corrective/preventative action development. DESIRED SKILLS Enthusiastic, team player, collaborative across all departments to achieve the common goals. Ability to focus on internal processes while maintaining focus on client needs. Ability to work in a fast paced, dynamic environment. Experience with LEAN implementation. Familiarity with laboratory information management systems. ISO 17025 or 9001 experience and knowledge. Demonstrated ability to foster a Quality Culture across the organization. Team player with integrity and concern for the quality of Company products, services and staff members. Ability to be an effective hands-on leader.

360 IT Professionals is a Software Development Company based in Fremont, California that offers complete technology services in Mobile development, Web development, Cloud computing and IT staffing. Merging Information Technology skills in all its services and operations, the company caters to its globally positioned clients by providing dynamic feasible IT solutions. 360 IT Professionals work along with its clients to deliver high-performance results, based exclusively on the one of a kind requirement. Our services are vast and we produce software and web products. We specialize in Mobile development, i.e. iPhone and Android apps. We use Objective C and Swift programming languages to create native applications for iPhone, whereas we use Android Code to develop native applications for Android devices. To create applications that work on cross-platforms, we use a number of frameworks such as Titanium, PhoneGap and JQuery mobile. Furthermore, we build web products and offer services such as web designing, layouts, responsive designing, graphic designing, web application development using frameworks based on model view controller architecture and content management system. Our services also extend to the domain of Cloud Computing, where we provide Salesforce CRM to effectively manage one's business and ease out all the operations by giving an easy platform. Apart from this, we also provide IT Staffing services that can help your organization to a great extent as you can hire highly skilled personnel's through us. We make sure that we deliver performance driven products that are optimally developed as per your organization's needs. Take a shot at us for your IT requirements and experience a radical change. Job Description Short Description: Sr. Software Tester; Sr. Quality Control Analyst; Sr. Quality Assurance Engineer; Sr. QA Analyst Complete Description: Senior Software Quality Control Engineer Typical Experience: 60-120 months LOCAL Candidates Only and Requires In Person Interview Only This position serves as a Senior Software Tester, who will be responsible for verifying and validating whether products or services meet specified requirements. The individual must have work experience in all phases of the SDLC and worked in an agile and/or iterative environment. The Senior Software Tester will review requirements/design documents, ensures traceability of test cases to requirements, execute test scripts, and accountable for validating system quality. The individual must have the ability to communicate effectively in oral and written form, work with minimal assistance, and the ability to establish and maintain a good working relationship within and outside the Quality Control and Testing teams. This position must interact with analysts, software engineers and management. Description (including, but not limited to): 1. Ability to understand the technical details of the project/application/system. 2. Develop, publish and executes test plans and test scripts for complex, distributed applications throughout the project life cycle. 3. Create, execute and automate scripts for smoke, functional, regression, using Selenium 4. Create, execute and automate SOAP UI scripts. 5. Stress/performance (load) testing and security testing. 6. Create, manage and maintain efficiencies in the automated script execution and script development through the implementation of automation best practices. 7. Develops test data where needed. 8. Prepare and executes SQL commands to manage and verify data. 9. Designs, maintains, executes, and retests test cases. 10. Participate in production implementation verification. 11. Understand end user's business workflow process and job Required skills: Proficient understanding of various Software Development Life Cycle (SDLC) methodologies. Experience with participation through all phases of the SDLC on a new project. Hands on experience with Software Testing Life Cycle (STLC). Experience with creation and maintenance of Test Plan. Experience with creation and maintenance of Automated Scripts. Experience with creation and maintenance of Requirements Traceability Matrix (RTM). Performs All types of Testing (manual, usability, functional, black box, white box, regression, smoke, performance, stress, load (aka scalability), persistent layer verification, data creation, web services (SOAPUI)). Experience with relational database (e.g. DB2, Oracle, SQL server, etc.). Experience with data model, SQL and writing SQL queries. Experience working with various automated testing tools like Selenium, SOAP UI, and ClearQuest. Strong critical thinking and analytical skills. Strong communication skills. Training and Experience Minimum of five years of progressive software testing/quality control experience working with large-scale complex on-line systems, including at least three years on a large-scale web based project. Candidate must have 2 years of automated testing experience using Selenium RC or Selenium Web Driver and SOAP UI. Additional Information Thanks and Regards, Isha Sharma 408-766-0000- EXT 425 isha.sharma@)usitsol.com

- Perform FLIGHT DECK activities to create flow with OE Assembly plants and test. Lead projects for Durham, Evendale, Lafayette, and Peebles. The Assembly & Test FLIGHT DECK Leader will be responsible for transforming results through the application of FLIGHT DECK, GE Aerospace's proprietary lean operating model. - The successful candidate will partner with the Engine Assembly & Test business leaders, the ATMRO FLIGHT DECK office and the Assembly & Test Site Leadership teams to implement FLIGHT DECK, driving both a change in operating mindset and ensuring Lean principles are applied effectively in support of strategic and operational business plans. The primary responsibility of this position is to deploy lean fundamentals among the ATO Operations teams to both improve operational processes and standard work, but to also partner with supporting functions across the value stream as needed to drive impact. The is position will promote and enable GE's continued transformation towards integrated product-line value stream management and flow. - FLIGHT DECK, our lean operating model, consists of 3 behaviors and 8 fundamentals incorporating results management and lean principles to create a culture that is focused on creating value for our customers by respecting our people. FLIGHT DECK is how we fulfill our mission to invent the future of flight, lift people up and bring them home safely. **Job Description** + The FLIGHT DECK Leader will serve as an advocate, subject matter expert, and accountability partner with the ATO team to drive the understanding and application of FLIGHT DECK. In this role, you will: + Lead and execute impactful lean transformations within the ATO sites to achieve operating goals using KPI based performance management. + Coach and collaborate with all levels of the organization and supporting functions to help progress our lean culture and drive FLIGHT DECK activation. + Be a champion of kaizen and facilitate kaizen events to drive improvements. + Drive effective KPI's, action plans, and problem solving to assure results are achieved and sustained. Leverage all aspect of FLIGHT DECK to drive standard and impactful application. + Oversee model cell implementations and work with the sites to scale through creation of robust transformation plans that assure breakthrough results. + Partner with the ATMRO FLIGHT DECK operations team and ATMRO leaders to quickly deploy new, best-practice capability and process across ATMRO network. Key contributor to the improvement and implementation of FLIGHT DECK operating system. **Minimum Qualifications/Requirements:** + Bachelor's Degree accredited college or university + Minimum 5 years of experience leading projects in a Lean environment. **Desired Characteristics and Experience:** + Minimum of 5 years' experience with Lean Transformation, Principles & Tools, preferably in an operational and transactional environment preferred. + Preferred Experience: Industrial engineering, experience with assembly processes, material flow, and line balancing. + Experience leading an operations organization as a supervisor, operations manager, or site leader. + Significant and proven experience in, practicing and applying lean methods. + Demonstrated bias for action with ability to manage multiple priorities under tight deadlines. + Problem solver: analytical-minded, challenges existing processes, critical thinker + Ability to influence without direct authority. + Experience with data analysis and reporting tools to monitor performance metrics, identify trends, and measure the effectiveness of improvement initiatives. + Humble: respectful, receptive, agile, eager to learn + Transparent: shares critical information, speaks with candor, contributes constructively + Focused: quick learner, strategically prioritizes work, committed + Leadership ability: strong communicator, decision-maker, collaborator GE Aerospace offers comprehensive benefits and programs to support your health and, along with programs like Health Ahead, your physical, emotional, financial and social wellbeing. Healthcare benefits include medical, dental, vision, and prescription drug coverage; access to a Health Coach from GE Aerospace; and the Employee Assistance Program, which provides 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Aerospace Retirement Savings Plan, a 401(k) savings plan with company matching contributions and company retirement contributions, as well as access to Fidelity resources and planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability insurance, life insurance, and paid time-off for vacation or illness. GE Aerospace (General Electric Company or the Company) and its affiliates each sponsor certain employee benefit plans or programs (i.e., is a "Sponsor"). Each Sponsor reserves the right to terminate, amend, suspend, replace or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a Sponsor's welfare benefit plan or program. This document does not create a contract of employment with any individual. _This role requires access to U.S. export-controlled information. Therefore, employment will be contingent upon the ability to prove that you meet the status of a U.S. Person as one of the following: U.S. lawful permanent resident, U.S. Citizen, have been granted asylee or refugee status (i.e., a protected individual under the Immigration and Naturalization Act, 8 U.S.C. 1324b(a)(3))._ **Additional Information** GE Aerospace offers a great work environment, professional development, challenging careers, and competitive compensation. GE Aerospace is an Equal Opportunity Employer (****************************************************************************************** . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE Aerospace will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). **Relocation Assistance Provided:** Yes GE Aerospace is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Manage the QA Analytical function at the KBI Biopharma, Hamlin location, supporting analytical laboratory operations in a contract biopharmaceutical manufacturing organization. Responsible for review of certificates of analysis for both clinical and commercial programs. Works directly with AFS, QC and Microbiology laboratories to resolve lab investigations and other compliance issues in a timely manner. Communicates directly with clients to resolve issues related to GMP testing. Cultivates and maintains Quality Assurance staff by recruiting, training, and managing QA team members. Align QA Analytical organization to meet company's strategic goals. Experience managing a QA organization in both clinical and commercial operations is beneficial Job Responsibilities: Leads and directs the QA Analytical team supporting analytical testing operations. Lead, assess, coach and develop departmental specialists. Manage performance, ensure team meets expectations and objectives. Guide the professional growth of team members by providing personal guidance and training relative to responsibilities Support GMP testing activities including release and stability testing. Oversees QA review of method qualifications, transfer, and validations. Oversees QA review of deviations, lab investigations, SOPs and GMP technical documents. Works directly with AFS and Microbiology to resolve deviations and other compliance issues in a timely manner. Communicates directly with clients to resolve issues related to GMP testing. Attend relevant operational meetings in support of issue resolution and escalation and batch disposition activities. Support client audits and regulatory inspections as required. Job Requirements: Knowledge, Skills, Abilities BS in scientific field with 8+ years' experience or MS and 6+ years' experience in a QA or GMP environment or equivalent. Experience in a in a QA role supporting GMP analytical testing is required. Minimum of 2 years of supervisory experience. Strong understanding of technical and compliance requirements for clinical and commercial biopharmaceutical programs and knowledge of US, EU and Row cGMP guidelines. Experience with electronic laboratory information management systems is preferred. Language Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Reasoning Ability Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Math Ability Basic math skills are required. Ability to apply concepts of basic algebra and statistics. Physical Demands Support manufacturing and warehouse operations to include movement and/or lifting of raw materials and consumables. Computer Skills Knowledge of and experience using word processing, databases, spreadsheets, Power Point, Internet, E-mail, Calendar Management Equipment Knowledge of and experience using a computer, a telephone KBI has a robust total rewards strategy which includes an annual bonus structure for all employees, medical, dental, and vision coverage, paid PTO and holidays, 401K matching, and employee recognition programs. About KBI: KBI Biopharma, Inc., a JSR Life Sciences company, is a global contract development and manufacturing organization (CDMO) providing fully integrated and accelerated drug development and biologics manufacturing services to life science companies. KBI supports its 500+ customers in advancing more than 160 drug candidates from preclinical and clinical stages to market, including the manufacture of ten commercial products. Recognized for quality manufacturing, KBI delivers robust process development and cGMP manufacturing services across its six global locations in the USA and Europe. For more information, visit ********************* KBI is a proud EEO/AA employer dedicated to building a diverse and inclusive workforce. We believe that innovation thrives in an environment where all voices are heard and valued. That's why we actively seek individuals from all backgrounds - regardless of race, color, national origin, religion, gender, gender identity, sexual orientation, age, disability, or veteran status - and strongly encourage all qualified candidates to apply and bring their unique perspectives to our team. KBI Biopharma, Inc. is an EEO/AA employer and actively seeks to diversify its work force. Therefore, all qualified applicants, regardless of race, color, national origin, religion, gender, gender identity, sexual orientation, age, disability or veteran status, are strongly encouraged to apply. I understand that neither the completion of this application nor any other part of my consideration for employment establishes any obligation for KBI Biopharma, Inc. to hire me. If I am hired, I understand that either KBI Biopharma, Inc. or I can terminate my employment at any time and for any reason, with or without cause and without prior notice. I understand that no representative of KBI Biopharma, Inc. has the authority to make any assurance to the contrary. I attest with my signature below that I have given to KBI Biopharma, Inc. true and complete information on this application. No requested information has been concealed. I authorize KBI Biopharma, Inc. to contact references provided for employment reference checks. If any information I have provided is untrue, or if I have concealed material information, I understand that this will constitute cause for the denial of employment or immediate dismissal.

GovCIO is currently hiring for a **Quality Assurance (Automation) Tester** to do full lifecycle application testing of EEOC Enterprise applications. This position will be remote. **Responsibilities** Designs, develops, and implements testing methods and equipment to ensure that the product will perform to specifications. Plans and arranges the labor, schedules, and equipment required for testing and evaluating the product. Designs test cases for test plans and creates test scenarios in which tests are carried out. Compiles data, defines required changes and reports defects and problems that occurred during the test process. Implements and participates in the walkthrough of the product. Automated testing may be used for leveling based on hiring manager discretion. + Consults with the development and/or requirements team to coordinate and test applications. + Performs analysis, diagnostics and preliminary evaluations of products. Develop testing procedures. + Develops test plans, scripts, scenarios, functional tests, regression tests, and deployment tests. + Implements the testing processes and ensures all test activities follow those processes. Produces reports on each test activity and tracks test metrics. + Monitors for continual test process improvement through failure analysis, throughput analysis, yield analysis, and report to management periodically. **Qualifications** Bachelor's with 5 - 8 years (or commensurate experience) Required Skills and Experience + Solid understanding of **Agile/scrum** software development and release process. + Create mature **automated frameworks** for validating end-to-end scenarios for highly integrated system. + **Write Java code** to automate the test of business layer or data layer applications. + Core Java skills, **write code using Selenium** and Java. + **Proficiency with SQL queries** and solid understanding of backend systems. + Solid understanding of implementation of Selenium **BDD** **framework** . + Excellent understanding of Cucumber BDD framework and various reporting mechanisms. + Solid experience with API testing tools like POSTMAN. + Design and develop UI automation framework to support complex applications. + Expertise with service-oriented architecture and REST APIs. + Test system changes to prepare for production deployment. + Execute test plans, scenarios, scripts, or procedures. + Document software defects and report defects in JIRA. + Perform functional, non-functional, System integration and regression testing. + Experience with cloud systems like Azure. + Proven experience with Version control systems such as GitHub & Git. + Maintain and update automation code with new release of the application. + Solid understanding of implementation of Selenium BDD framework. + Excellent understanding of Cucumber BDD framework and various reporting mechanisms. + Solid experience with API testing tools like POSTMAN. + Experience with application monitoring systems like DataDog, Splunk etc. + Excellent communication skills. + Must be a team player. Clearance Required: Must be able to acquire EEOC Public Trust **Company Overview** GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens. But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer? **What You Can Expect** **Interview & Hiring Process** If you are selected to move forward through the process, here's what you can expect: + During the Interview Process + Virtual video interview conducted via video with the hiring manager and/or team + Camera must be on + A valid photo ID must be presented during each interview + During the Hiring Process + Enhanced Biometrics ID verification screening + Background check, to include: + Criminal history (past 7 years) + Verification of your highest level of education + Verification of your employment history (past 7 years), based on information provided in your application **Employee Perks** At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including: + Employee Assistance Program (EAP) + Corporate Discounts + Learning & Development platform, to include certification preparation content + Training, Education and Certification Assistance* + Referral Bonus Program + Internal Mobility Program + Pet Insurance + Flexible Work Environment *Available to full-time employees Our employees' unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of our company. Join us and be a part of a culture that invests in its people and prioritizes continuous enhancement of the employee experience. **We are an Equal Opportunity Employer.** All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets. **Posted Pay Range** The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an "at-will position" and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors. **Posted Salary Range** USD $100,000.00 - USD $110,000.00 /Yr. Submit a referral to this job (********************************************************************************************************************************************** **Location** _US-Remote_ **ID** _2026-7391_ **Category** _Software Engineering Services_ **Position Type** _Full-Time_

**About PSI** We are PSI Services. We power world leading tests. Delivered with trusted science and the very best test taker experience. PSI supports test-takers on their journey to pursuing dreams and gaining certifications that are important to them. They believe that their dreams are worth working for; that their dreams are worth the effort. And we believe that too. This is our core purpose, to empower people to achieve their dreams. We do this by being the best provider of workforce solutions, which foster both technology and science to deliver the best solutions for our test takers. We are searching for top talent to join our PSI team and help grow our products and services. We have a creative, supportive and inclusive culture where we empower people in their careers to be their authentic self and make the most of their great talent. At PSI, we are committed to helping people meet their potential and we believe that promoting diversity, equity and inclusion is critical to our success. That's why you'll find these ideals are intrinsic to our company culture and applied throughout the employee lifecycle. Learn more about what we do at: ************************* **About the Role** + The Quality Assurance Analyst is responsible for ensuring quality of technology that PSI provides to its customers. The person in this role works closely with the Software Engineering teams to understand what has been developed. They also work closely with the solutions and product teams to ensure business requirements are being tested. This role is critical to the successful delivery of PSI's services and the quality of its products. This role adds significant value to the operation of PSI's Credentialing business, as this work is crucial for supporting our customers first-hand with a quality service and maintaining our people-focused brand. + This is a full-time permanent role, with flexible hours around core office availability Monday to Friday. The role can be performed remotely, working across time zones, with occasional travel required for meetings, events and workshops. **Role Responsibilities** + Responsible for managing and executing end-to-end testing for key technology platforms and be accountable for test projects. + Use principles, guidelines, and best practices as defined, and document testing plans. + Gather and present testing metrics and testing activities for the projects to key stakeholders. + Closely work with product teams to understand requirements and other performance SLAs. + Reviewing and analysing feature requirements exit criteria and design test scenarios. + Perform various types of testing, including but not limited to the following: Functional, Regression, integration, backend data validation, usability, end to end system testing, API testing, performance/stress testing and ensure bug-free applications go to production. + Writing, executing, and managing the manual test cases. + Identify, validate, communicate, and track to closure defects and risks to the development team(s) and clearly communicate testing status and QA roadblocks to the QA manager and Product Managers. Interacts closely with members of cross-functional project team including Development, PMs, and Client Services. + Provide the UAT support for business users as well as client. + Reporting defects accurately and managing to successful resolution via Jira. + Maintaining and creating product knowledge documentation. + Investigate and attempt to diagnose customer support reported defects. + Participate in sprint planning, scrum, and backlog grooming ceremonies. + Researching and embrace new techniques and technology to improve testing + Strong SQL skills to validate data from multiple sources like Files, XMLs, Databases. **Knowledge, Skills and Experience Requirements** + 3 years' experience in progressively responsible information technology. + Proven experience and knowledge of QA methods, standards and processes, e.g. Agile / SDLC. + Excellent numerical skills and understanding of data analysis/statistical methods. + Familiarity with the software development lifecycle and with automation testing technologies. + Experience with version management and ticketing systems, e.g. SVN, Jira. + Experience with RDBMS and SQL, ISTQB principles, testing and debugging in multiple browsers/OS, and experience with API testing tools such as Post-Man or Soup UI. + Experience with accessibility testing is huge plus. + Experience with QA automation tools, test automation frameworks, writing and executing the automation scripts with Selenium WebDriver in JAVA or C# is preferable but not essential. **Benefits & Culture** At PSI, our culture is to be transparent and fair. That's why all of our roles have been benchmarked at a competitive rate against the local market they are based in. To be transparent all of our adverts now include the salary so you can see if we align with your expectations when looking for your next role. In addition to a competitive salary, we offer a comprehensive benefits package and supportive culture when you join us. This includes: + 401k/Pension/Retirement Plan - with country specific employer % + Enhanced PTO/Annual Leave + Medical insurance - country specific + Dental, Vision, Life and Short-Term Disability for US + Flexible Spending Accounts - for the US + Medical Cashback plan covering vision, dental and income protection for UK + Employee Assistance Programme + Commitment and understanding of work/life balance + Dedicated DE&I group that drive core people initiatives + A culture of embracing wellness, including regular global initiatives + Access to supportive and professional mechanisms to help you plan for your future + Volunteer Day and a culture of giving back to our community and industry through volunteering opportunities Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (**************************** notice from the Department of Labor.

Arete Technologies, Inc. offers set of innovative Consulting and Outsourcing services, bridging the gap between requirements and outputs of various dexterous and facile companies worldwide. The thrust of providing global deliverables with focus on providing paramount and unsurpassed services combined with cost saving solutions to the clients We understand the business requirements in the present day corporate scenario and aspire to provide world-class services enabling the organization to burgeon and flourish while keeping the work-life balance intact. The Global delivery mechanism followed at Arete Technologies, Inc. saddles proficient schemas and unconventional channels to provide one-stop solutions for all your workforce needs. our Team is an exquisite amalgamation of vast experiences of over 30 years in IT Consulting and Staffing industry. Connoisseurs in the field of staff augmentation for IT, we operate on 24 by 7 model with an aim of providing affordable and adept professionals with an assurance of satisfaction for both Consultants and Clients. We are pre-eminent service providers in the field of staff augmentation, IT Consultancy, Software development, Web Development providing unexcelled services and focusing on both the employers and employees. Job Description Description: Currently, DES does not have enough business application testing staff to support the analysis, design, documentation and execution of unit, integration, user acceptance testing, and parallel beta production testing of the new SCUBI application. In order to avoid falling behind with the SCUBI Project schedule dictated by the Consortium, the Division of Employment Security (DES) seeks to procure one (1) contractor to fill a business application tester role to design, document, and execute manual and regression testing of the new SCUBI application. Sample role will be as below: Application Tester Expected Skills: Advance skills and knowledge in software application testing. Ability to work with end-users to document current work tasks, identify unit and work process tests that need to be performed on the SCUBI application to determine correctness of the application processing, and ability of the application to support job task processes and procedures. This position requires a knowledge and skills in job and work processes and software application testing. Must be able to work without assistance, provide leadership to others, and able to work within complex and fast paced work efforts. Description (including, but not limited to): Knowledge with software application testing standards and methods Knowledge of human factors principles for human-computer interface design Knowledge and skills in using VISIO to diagram processes Knowledge and skills in preparing job and work process testing script documentation Knowledge and skills in defect and bug tracking using one or more software industry bug tracking systems such as HP ALM, JIRA, JAMA, REMEDY etc. At least 5 year's experience in testing software applications. Responsibilities include: 1. Learn DES work processes for legacy software applications systems 2. Learn new SCUBI software application 3. Work with DES staff to develop unit, integration, and user acceptance test scripts. 5. Prepare MS Word, HP ALM, and Excel base test scripts. 6. Manually execute test scripts for the SCUBI application, document test results, and analyze correctness of software system responses 7. Log, track and retest software defects and correction by developers. 8. Prepare written test result summaries as appropriate.. Skills Requrid Must Have 7+ Years experience in below skills Knowledge with software application testing standards and methods Knowledge of human factors principles for human-computer interface design Knowledge and skills in using VISIO to diagram processes Required Knowledge and skills in preparing job and work process testing script documentation At least 7 year's experience in testing software applications. Knowledge and skills in defect and bug tracking using HP ALM Knowledge and skills in defect and bug tracking using JIRA Knowledge and skills in defect and bug tracking using JAMA Knowledge and skills in defect and bug tracking using REMEDY Qualifications ****State experienced candidate will be considered Firest**** Additional Information All your information will be kept confidential according to EEO guidelines.

Duration: Long Term Java/UI Developers (6 Positions) Skills - UI java skills, GWT, javascript, server side javascript Domain - experience in transaction banking or payments space is preferable Experience - 8 years and above QA/ Testers ( 3 Positions) Manual and automated testing skills. Experience with win runner, load runner, regression and performance testing Domain - experience in transaction banking or payments space is preferable Experience - 8 years and above. Regards, Shashank ************

In this Analyst II role, you will be a key contributor to our Website A/B Testing & Optimization Program-working hand-in-hand with the Program Manager to run tests, craft actionable insights, and drive continuous improvement across our flagship websites. Make a real impact on our customer's website experiences by putting your strong analytics, testing, and teamwork skills to work! Key Responsibilities Support the complete process of split testing and optimization. Work closely with the T&O Program Manager and various teams (product, UX, web analytics, marketing) to identify testing priorities, establish key performance indicators, and implement vitals tracking. Extract and transform analytics data from online platforms (e.g., Adobe Analytics, Google Analytics/GA4, Amplitude, etc.), ensuring data accuracy, appropriate segmentation, and accurate attribution. Perform statistical analysis of experiments: calculate lift, confidence, segmentation, and interaction effects. Develop actionable insights and recommendations from test outcomes in clear, business-relevant terms; track post-test impact; and embed lessons into future experiments and optimization roadmap. Stay current on digital testing & optimization industry standards and propose improvements to our framework to help elevate the organization's testing maturity. Qualifications (Typical) Minimum Requirements Bachelor's degree in Statistics, Mathematics, Economics, Business Analytics, Digital Marketing Analytics or related field (or similar experience) 2+ years of experience in a digital analytics or experimentation role (or similar) Strength in quantitative analysis, understanding of statistical concepts (e.g., hypothesis testing, confidence intervals, sample size) Strong skills in Excel and experience with analytics tools / data visualization (e.g., Power BI) and data query (SQL) or willingness to learn Proficiency in using web analytics tools like Google Analytics/GA4, Adobe Analytics, and platforms for conducting split tests such as Optimizely, VWO, and Google Optimize Ability to clearly communicate analytic results and recommendations to non-technical audiences and influence cross-functional partners Strong attention to detail, interpersonal skills, ability to run multiple test streams and priorities Preferred Qualifications Familiarity with causal inference and incrementality testing beyond A/B (e.g. holdout). Familiarity with scripting (R, Python) or automated data pipelines. Understanding of digital conversion optimization. Experience in eCommerce or B2B website environments. Knowledge of data privacy/consent frameworks (GDPR, CCPA) and implications on digital analytics.

ASM Research provides services in support of the Military OneSource Program for military members and their families, similar to a commercial Employee Assistance Program (EAP). This program provides a broad array of information, resources, referrals, and counseling to about 4.7 million persons or "participants," which includes military service members, their families, and eligible civilians at locations worldwide. Services are provided through a 24/7 contact center accessible via internet website, toll free telephone, secure real-time text/video chat, email, or postal mail and include non-medical counseling; financial counseling; tax assistance; spouse education and career information; adoption information; child care; Exceptional Family Member Programs (EFMPs); deployment support; disability information; elder care; educational services for adults, children, and youth; relocation services; pet care; health and wellness coaching; housing assistance; legal service referrals; single service member services; lodging; military benefits; relationship support; skill building services for parenting; spouse relocation and transition; peer-to-peer support; and support for everyday issues (e.g., locating a plumber or automobile mechanic). Quality Assurance Analysts provide QA support to monitor performance for all Military OneSource operations to meet minimum standards in the SLAs and Performance Metrics. In this role they will monitor customer interactions and review/analyze customer feedback to evaluate overall customer experience. Assigns root cause and identifies systemic quality problems. Uses data from call observations to create quality improvement action plans and drive projects working with team and third-party vendors. Accurately compares measurements between team, vendors and client partners. Reports findings from complaints and call monitoring to the client, internal, and vendor teams. Makes recommendations on quality initiatives. **Job Responsibilities** + Conducts audits and reviews using scoring protocols for calls and/or case records using a pre-determined set of criteria, documenting results in a detailed report. + Supports data entry and analysis following URAC minimum standards and defined SOPs as specified in the Quality Management Plan. + Maintains and provides all records and reports pertaining to QA documentation. + QA Analysts adhere to and promote auditing standards, participate in team meetings, training requirements and calibration sessions. + Supports analysis of Duty to Warn, Adverse Incidents, and Mandated Reporting in compliance with defined processes and reporting standards + Monitors customer interactions for timeliness of answer, active listening, request/issue identification, correct call hold, professionalism, compliance requirements, request/issue resolution, and appropriate closing. + Analyzes survey results for improving communication process and providing feedback to the communication owners. + Utilizes quality monitoring program to compile and track performance at individual, functional, and program levels. + Provides feedback to agents and managers based on observed strengths and improvement opportunities. + Analyzes readership, comprehension and application of communicated actions. + Serves as a resource and escalation point for all lines of business so that reviews of calls are accurate for technical content and employees are provided with the correct policies, procedures, and/or reference materials. + Identifies trends in service and provides that data to the training team to enhance current training. + Documents customer/call communications processes and makes recommendations. + Implements operational process improvement initiatives on a regular basis, as well as through long-term projects. + Provides call quality metrics data to generate and maintain volume forecasts to support management with scheduling and staffing needs. + Leads brainstorming sessions to improve call system, communications processes, customer satisfaction, agent processes and agent effectiveness. + Completes activities related to deploying communications including but not limited to creating checkpoints based on important points, creating surveys for reader feedback and continuous improvement, and providing recommendations for communications process improvement. + Coordinates with client to create content for agent communications. + Develops and distributes new agent communications, researching content and obtaining appropriate feedback and reviews as needed. + Creates and implements training plans to orient new hires and ensure a smooth transition from learning environment to daily production environment. + Identifies agent communication needs and makes recommendations to Call Center management. **Minimum Qualifications** + U.S. citizen and fluent English speaker + Possess strong written and verbal communication skills + Must submit to and successfully pass a DoD-initiated Tier 2 - Public Trust Background Investigation + Bachelor's degree and 5 years of contact center quality assurance experience (additional 4 years of work experience may be considered in lieu of Bachelor's degree) + Solid working knowledge of standard computer software (Microsoft Office business suite to include Outlook, Word, Excel, PowerPoint, and Project) **Other Job Specific Skills** + Demonstrated ability to contribute to quality assurance program creation or execution. + Experience with call center call monitoring/recording software. + Exceptional customer service and problem-solving skills. + Ability to explain and present ideas clearly and concisely to diverse audiences, using appropriate language. + Excellent analytical skills and strong decision-making abilities. + Proven ability to achieve and maintain departmental quality standards. + Strong Internet software and Windows operating systems and software skills. + Demonstrated ability to train and develop new and existing support agents. + Excellent interpersonal, facilitation, and relationship management skills. + Demonstrated ability to effectively communicate and interact with interdepartmental staff and across organizational lines. + Critical thinker with the ability to solve complex problems; able to apply quality improvement techniques. + Great coordination skills across multiple departments of the Customer system. **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. $25.00 EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.

Ask ITC Inc. which is backed by a $500 million Microtek group company, provides an industry leading blend of technology, business consulting, and outsourcing services. Ask IT is a minority-owed enterprise; it has been founded on providing the highest quality possible and on the devotion to customer satisfaction. Job Description Description (including, but not limited to): • Knowledge with software application testing standards and methods • Knowledge of human factors principles for human-computer interface design • Knowledge and skills in using VISIO to diagram processes • Knowledge and skills in preparing job and work process testing script documentation • Knowledge and skills in defect and bug tracking using one or more software industry bug tracking systems such as HP ALM, JIRA, JAMA, REMEDY etc. • At least 5 year's experience in testing software applications. Desired skills: • Strong organizational skills. • Strong communication skills • Excellent analytical and problem solving skills. • Understand impact of interface and systems design decisions on technology, information flow, and/or business processes. Responsibilities include: 1. Learn DES work processes for legacy software applications systems 2. Learn new SCUBI software application 3. Work with DES staff to develop unit, integration, and user acceptance test scripts. 5. Prepare MS Word, HP ALM, and Excel base test scripts. 6. Manually execute test scripts for the SCUBI application, document test results, and analyze correctness of software system responses. 7. Log, track and retest software defects and correction by developers. 8. Prepare written test result summaries as appropriate.. Additional Information All your information will be kept confidential according to EEO guidelines.

We are from US IT Solutions, an ISO Certified, E-Verify, WMBE Certified organization established in 2005 in CA. Our company is serving various State, Local and County Departments for over 10 years. USITSOL has been helping clients innovate across all phases of the application lifecycle for over a decade. Some of our prestigious clients are State of CA, State of OR, State of FL, State of NC, State of GA, State of CO, State of VA, State of AR, State of MI, State of OH, State of IL, State of MO, State of MS, California State University, Sacramento Area Sanitation Department, SMUD, Sound Transit, LA Superior Courts, District of Columbia, UMAS, University of Central Florida and Hennepin County and many more. Job Description Short Description: Advance skills and knowledge in software application testing. Ability to work with end-users to document current work tasks, identify unit and work process tests that need to be performed on the SCUBI application to determine correctness of the application processing, and ability of the application to support job task processes and procedures. This position requires a knowledge and skills in job and work processes and software application testing. Must be able to work without assistance, provide leadership to others, and able to work within complex and fast paced work efforts. Qualifications Skills: Knowledge with software application testing standards and methods Knowledge of human factors principles for human-computer interface design Knowledge and skills in using VISIO to diagram processes Required Knowledge and skills in preparing job and work process testing script documentation At least 7 year's experience in testing software applications. Knowledge and skills in defect and bug tracking using HP ALM Knowledge and skills in defect and bug tracking using JIRA Knowledge and skills in defect and bug tracking using JAMA Knowledge and skills in defect and bug tracking using REMEDY Additional Information Able to work with many programming tools such as; People Tools, People Code, Integration Broker, Component Interface, SQR, SQL, PS Query, Application Engine, XML Publisher, BPEL, and other programming tools.

* Analyze the organization's objectives and perform a root-cause analysis and gap analysis to recommend and drive change * Collaborate with cross-functional teams, stakeholders, and be an efficient advisor/ partner between technology, support, and business units. * Influence stakeholders to support business projects, as well as facilitate requirements of sessions/workshops, meetings, interviews, etc. * Conduct analysis using a variety of tools, tactics, and mechanisms to make informed decisions. * Develop Business Requirements/Functional Spec documents, translate high-level business requirements into functional requirements, * and perform workflow design/process mapping. * Communicate project components and needs to cross-functional team members and management through documentation and presentations. * Provide support in defining, developing, and implementing business process standards to ensure consistent and measurable performance across the organization. * Validate procedures and processes focusing on optimization and improvements; analyze information, situations, and perform actions through * coordination with the senior management team. * Identify, define, develop and implement business process standards, templates, policies, processes, and guidelines in support of the organization's strategic objectives. * Provide analytical, planning, and implementation support services for performance measurement, metrics analysis, and process improvement of * projects and programs as well as aid in the preparation and presentation of technical, management, and operational briefings, data calls, and reports. * Create test scenarios and review test results * Help gather requirements by working with stakeholders, users, and development teams. * Maintain project documents in Confluence, including BRDs and project plans. * Create simple process flows, data mapping charts, and use case diagrams using Visio. * Support QA and UAT by reviewing test cases and ensuring requirements are correctly tested. * Participate in Agile ceremonies such as sprint planning, daily stand-ups, and retrospectives KNOWLEDGE, SKILL & ABILITIES * Effective time management and meeting deadlines * Able to manage multiple priorities and action items * Knowledge of business process design/six sigma or other process engineering methodologies * Adaptable and capable of working in fast-paced environments * Strong facilitation skills * Critical thinking and pr oblem-solving * Ability to work in a self-directed manner, be responsive to multiple requests, be organized, and be able to prioritize and respond to requests within requested timelines. * Knowledgeable of staff activities, policies and procedures, and routine office practices * Attention to detail and a high level of accuracy * Ability to clearly articulate information with others and apply it to the organization's objectives and goals. * Excellent computer skills; proficiency in Microsoft Office Suite; and experience creating documents, forms, and graphs * Ability to use queries to perform data research and validation. * Understanding of database concepts and information models critical Salary Range- $80,000-$90,000 a year #LI-SP3 #LI-VX1

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers . If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post. Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you'll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career. Senior Manager Quality Assurance - Incoming Quality Assurance Raw Materials /Disposition What you will do Let's do this! Let's change the world! In this vital role, you will lead a team of Quality professionals supporting the Disposition and Incoming Quality operations at our North Carolina site. You will provide technical quality leadership and oversight of Disposition and Incoming Quality, partnering closely with cross-functional teams to build, enhance and sustain compliant commercial operations. Specific responsibilities include but are not limited to: Lead, manage, and motivate a high-performing team of Quality professionals across key areas, including QA support for Disposition and Incoming QA, and their applicable quality systems (e.g., Document Management, Change Control, and Deviations). Ensure team members are properly trained and qualified to perform their duties in accordance with cGMP and regulatory requirements. Oversee workload distribution, resource planning, and departmental budgeting, including forecasting and monitoring. Own the development, implementation, and continuous improvement of the site's inspection readiness program and overall Quality Management System (QMS), ensuring compliance with Amgen standards, cGMP, and applicable regulations. Ensure timely review, approval, and tracking of key cGMP processes, documents, and records, including deviations, CAPAs, Change Controls, validation protocols, and assays. Lead cross-functional investigations of deviations, ensure appropriate documentation, and assess changes for potential product quality impact. Stay current with regulatory developments and quality trends to maintain a compliant and forward-thinking quality program. Represent the Quality unit during internal and external audits and regulatory inspections. Alert senior management to significant quality, compliance, supply, or safety risks, using sound judgment and cross-functional coordination when needed. Manage hiring, succession planning, and performance development to ensure organizational capability and talent pipeline. Additional Qualifications/Responsibilities We are all different, yet we all use our unique contributions to serve patients! The Manager Quality Control professional we seek is a strong leader with these qualifications. Basic Qualifications: High school diploma / GED and 12 years of Quality and Manufacturing support industry experience OR Associate's degree and 10 years of Quality and Manufacturing support industry experience OR Bachelor's degree and 8 years of Quality and Manufacturing support industry experience OR Master's degree and 6 years of Quality and Manufacturing support industry experience OR Doctorate degree and 2 years of Quality and Manufacturing support industry experience Preferred Qualifications: Educational background in Life Science and/or Engineering Proven experience in Quality oversight of Incoming, Warehouse, and Disposition, with a strong focus on quality systems. In-depth knowledge of cGMPs, regulatory requirements, and pharmaceutical processing, with demonstrated ability to apply compliance principles in practice. Hands-on experience with Disposition, Incoming, and Quality Systems-particularly investigations, corrective actions, and audit readiness. Experience managing and interacting with regulatory and internal auditors. Demonstrated leadership of Quality teams, with strong team development, collaboration, and mentoring skills. Effective risk management, negotiation, and cross-functional collaboration abilities. Excellent written and verbal communication, facilitation, and presentation skills in both English and Spanish. Salary Range 154,692.00 USD - 188,725.00 USD

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The Associate Quality Assurance Manager supports The Upper Deck Company's business units by assisting in the oversight of the Shipping and Quality Assurance departments. This position is ideal for a motivated, detail-oriented professional with strong organizational skills, leadership potential, and experience using project management and data analytics tools to improve workflow and performance. Working closely with the Quality Assurance Manager, this role helps ensure that every product meets Upper Deck's high standards for quality and accuracy while supporting the continued growth and development of team members. ESSENTIAL DUTIES AND RESPONSIBILITIES The following statements are intended to describe the general nature and level of work being performed by an individual assigned to this job. Other duties may be assigned * Support the daily operations of the Shipping and QA departments, maintaining focus on accuracy, efficiency, and on-time project completion. * Supervise QA and Shipping team members, providing coaching, feedback, and assistance with problem-solving. * Use project management software (e.g., Asana, Monday, Smartsheet) to organize priorities, track progress, and communicate updates. * Generate and interpret data reports and quality metrics to identify areas for improvement, reduce errors, and support decision-making. * Collaborate with Project Coordinators, Talent Relations, and Brand Management teams to resolve discrepancies and maintain alignment across departments Support continuous improvement initiatives and standard operating procedure (SOP) development. * Take initiative in identifying process improvements and helping implement new tools or methods that enhance quality and efficiency. INTERACTION This position will interact closely with the Quality Assurance Manager, Talent Relations, Project Managers, Project Coordinators. SUPERVISORY RESPONSIBILITIES Supervisory responsibilities for Boxing, QA, Shipping Clerks. EDUCATION/YEARS EXPERIENCE * Bachelor's degree in business management, Operations, or a related field, or equivalent work experience. * 3-5 years of experience in project coordination, operations, or quality assurance. * Demonstrated success in managing teams and improving performance through data analytics and technology-based solutions. * Experience using project management software and working with data reporting tools. REQUIREMENTS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. KNOWLEDGE, SKILLS AND ABILITIES * Proficient in project management software (e.g., Asana, Monday, Smartsheet) and data visualization tools (e.g., Excel, Power BI, Tableau). * Strong analytical, problem-solving, and troubleshooting abilities with a data-focused mindset. * Excellent communication and interpersonal skills for cross-departmental collaboration. * Highly organized with the ability to manage multiple high-priority initiatives simultaneously. * Self-motivated leader with a hands-on approach and professional demeanor. * Strong commitment to quality, accuracy, and continuous improvement.

Location: This role requires associates to be in-office 1 - 2 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace. Alternate locations may be considered if candidates reside within a commuting distance from an office. Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law. The Performance Quality Analyst II is responsible for driving service quality excellence by evaluating the quality of services and interactions provided by organizations within the enterprise. Included are processes related to enrollment and billing and claims processing, as well as customer service written and verbal inquiries. How you will make an impact: * Assists higher level auditor/lead on field work as assigned and acts as auditor in charge on small and less complex audits. * Participates in pre and post implementation audits of providers, claims processing and payment, benefit coding, member and provider inquiries, enrollment & billing transactions and the corrective action plan process. * Demonstrates ability to audit multiple lines of business, multiple functions, and multiple systems. * Analyzes and interprets data and makes recommendations for change based on judgment and experience, applies audit policy, and assesses risks to minimize our exposure and mitigate those risks. * Works closely with the business to provide consultation and advice to management related to policy and procedure identified as out of date or incomplete and investigates, develops and recommends process improvements and solutions. * Functions as a subject matter expert for discrepancy review, questions from team and business partners, and interpretation of guidelines and audit process. * Acts as a mentor to peer auditors, providing training and managing work and projects as necessary. Minimum Requirements: Requires a BS/BA; a minimum of 3 years related experience in an enrollment and billing, claims and/or customer contact automated environment (preferably in healthcare or insurance sector), including a minimum of 1 year related experience in a quality audit capacity; or any combination of education and experience, which would provide an equivalent background. Preferred Skills, Capabilities and Experiences: * WGS Claims processing experience strongly preferred. * Experience/knowledge with local claim processing. * Understanding of individual member benefits and cost shares preferred. * Understanding of small, large and national group benefits and cost shares preferred. * Prefer contract language. Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health. Who We Are Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve. How We Work At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business. We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few. Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process. The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws. Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact ******************************************** for assistance. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.