Lead Specialist Quality Assurance
Are you looking to join a leading global pharamceutical company? Our client is looking for a senior QA professional to join their expanding team by leading training, as well as be on the manufacturing floor.
Key responsibilities for this role include:
Directly participate in the Training and Development of QA Specialists/Senior Specialists/Supervisors in QA Operations functions and GMP regulations.
Provide leadership and, as directed by management, daily oversight of the Quality Assurance Specialists
Lead and participate in quality improvement team activities, and participate in cross-functional teams, providing QA input.
Assist Management with strategic planning of intermediate batch record review/release, finished product batch record review, and other QA Specialist floor operations.
Oversee QA Specialists' evaluation and triage of events, deviations, and unplanned maintenance activities.
Oversight of On-Hold material program, mentoring QA Specialists/Supervisors in monitoring and disposition of material.
Perform QA review/approval of controlled documents, written procedures, protocols, and MES recipes, as required.
Prepare and provide information for inclusion in monthly quality metric reports.
Assure deviations are appropriately reported. Participate in investigations of deviations, as required.
Support review and approval of Trackwise incidents related to manufacturing operations.
Identify and implement continuous improvements for the elements of the quality system related to manufacturing operations.
The minimum qualifications for this role are:
BS degree and 10+ years of relevant experience in a GMP environment, and comprehensive knowledge of Quality Systems and cGMP. A combination of experience and/or education will be taken into consideration.
Must possess working knowledge of Quality systems for the Pharmaceutical Industry (cGMP, ICH and Pharmacopoeia requirements) and Medical Products (ISO, IPEC). Must possess knowledge and familiarity with computers and various software such as MS Word, MS Excel, MS Access and MS Project.
Ability to add, subtract, multiply and divide in all units of measure using whole numbers, common fractions and decimals, Ability to compute ratios and percent and to draw and interpret a variety of graphs and charts. Ability to apply basic statistical concepts to data.
Effective written and oral communication and interpersonal skills, and an ability to constructively work across functional areas to achieve results.
$65k-81k yearly est. 4d ago
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QA Analyst 3-ProdDev
Oracle 4.6
Quality assurance lead job in Montpelier, VT
Oracle Hardware Development (OHD) builds mission critical, ultra-high performance, integrated compute and storage systems with embedded software and management services (ILOM, UEFI.) Oracle Cloud Infrastructure (OCI) is a deep and broad platform of public cloud services that enables customers to build and run a wide range of applications in a scalable, secure, highly available, and high-performance environment deployed on OHD engineered systems.
We are looking for an experienced Quality Engineer with network, GPU and test automation background to join our team. You will be part of a team that is focused on finding new and innovative ways to break our platforms and then working with our development partners to root cause the failures and deploy fixes. We are looking for a candidate with a test mindset and experience in server technologies like Network, GPU, virtualization, and experience automating testing in these areas.
If you are passionate about end-customer quality, come join our team and help us to find and fix bugs as early in the development cycle as possible.
**Responsibilities**
**Skills required:**
1. Thorough understanding of testing methods like functional, regression etc.
2. Experience in Network, Virtualization and GPU testing
3. Experience in writing automated tests (coding in Python, Java or equivalent)
4. Excellent in communicating bugs and driving them to closure
5. Experience with Linux System Administration
6. Experience working with distributed teams (across geographies and groups)
7. Highly motivated and ability to work with minimal supervision.
**Roles and Responsibilities:**
1. Work closely with the development team from the inception of the feature through to delivery.
2. Understand changes in technology and hardware and create effective testcases.
3. Automate test cases.
4. Maintain test cases.
5. Analyze test failures raise code bugs and update tests.
6. There is lot of scope for writing generic framework type modules. Candidate must be able to deliver and maintain such features that may be useful for the entire org.
7. Release cycles are short. Candidate must adapt to an environment where turnaround time is a key measure of success.
Disclaimer:
**Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.**
**Range and benefit information provided in this posting are specific to the stated locations only**
US: Hiring Range in USD from: $75,200 to $158,200 per annum. May be eligible for bonus and equity.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insurance
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
Career Level - IC3
**About Us**
As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.
We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_************* or by calling *************** in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
$75.2k-158.2k yearly 60d+ ago
SAP Test Lead
Cayuse Holdings
Quality assurance lead job in Montpelier, VT
**Job** **Title:** SAP Test Lead **Type:** Independent Contract - Corp to Corp/1099 **Contract Length:** 6 months - Potentially Renewable The SAP Test Lead role offers a unique opportunity to drive critical testing initiatives within SAP implementation and enhancement projects. As an independent contractor, the Test Lead will be responsible for ensuring the quality, reliability, and performance of SAP applications by defining and executing robust testing strategies. This role requires a combination of technical expertise in SAP, strong leadership capabilities, and experience in various testing methodologies and frameworks. The SAP Test Lead will collaborate with cross-functional teams, including business stakeholders, developers, and project managers, to deliver high-quality SAP solutions while mitigating risks and ensuring seamless integration with business processes. This position is well-suited for seasoned professionals who thrive in dynamic project-based environments and can deliver exceptional results with minimal supervision.
**Responsibilities**
**Key Responsibilities:**
+ Test Planning & Strategy: Define the overall test scope, objectives, and approach for project/engagement. Develop detailed test plans, schedules, and deliverables for all testing phases (e.g., SIT, UAT, performance, regression).
+ Environment & Data Management: Ensure the readiness of test environments and manage test data for various testing phases.
+ Team Leadership & Management: Lead, mentor, and motivate the testing team, assigning tasks, monitoring progress, and providing regular feedback and guidance.
+ Test Case Development & Execution: Oversee the design and development of comprehensive test scenarios and test cases that cover all functional and non-functional requirements. Ensure test execution follows the established plan.
+ Defect Management: Track, document, and manage defects using a bug tracking system. Liaise with developers and other stakeholders to ensure timely resolution and retesting of issues.
+ Reporting & Communication: Prepare and present regular status reports, quality metrics, and test results to project managers, senior management, and clients. Facilitate communication between testing, development, and business teams.
+ Risk Management: Identify potential project risks, develop mitigation strategies, and prioritize testing activities based on risk and business impact.
**Qualifications**
**Required Skills & Qualifications:**
+ **Experience** :
+ Experience in at least one full lifecycle SAP implementation project (e.g., S/4HANA, ECC).
+ Experience working in Agile, Waterfall, and hybrid methodologies.
+ **Technical Knowledge** :
+ Understanding of core SAP modules and end-to-end business processes. Understanding of SAP EAM module will be a plus.
+ Proficiency with test management and defect tracking tools (e.g., Microsoft Azure, JIRA, HP ALM, SAP Solution Manager).
+ Hands-on experience with performance testing frameworks/tools.
+ **Soft Skills** :
+ Excellent leadership, communication, and stakeholder management skills.
+ Strong analytical, problem-solving, and decision-making abilities.
+ Strong organizational and project management skills.
**Other Duties:** _Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice._
_Cayuse is an Equal Opportunity Employer. All employment decisions are based on merit, qualifications, skills, and abilities. All qualified applicants will receive consideration for employment in accordance with any applicable federal, state, or local l_ _aw._
**Pay Range**
USD $55.00 - USD $65.00 /Hr.
Submit a Referral (**************************************************************************************************************************
**Can't find the right opportunity?**
Join our Talent Community (********************************************************** or Language Services Talent Community (******************************************************** and be among the first to discover exciting new possibilities!
**Location** _US-_
**ID** _2025-3043_
**Category** _Information Technology_
**Position Type** _Independent Contractor_
**Remote** _Yes_
**Clearance Required** _None_
$55-65 hourly 60d+ ago
Quality Assurance Analyst
Streamline Healthcare Solutions 4.0
Quality assurance lead job in Vermont
Here at Streamline, we strive on building lasting and trusting relationships with our clients, and our employees set the bar.
Streamline's mission is to build innovative technology solutions that empower people who improve behavioral health and quality of life of those in need. We are a high growth technology company that delivers web-based software for healthcare organizations to provide and coordinate all service delivery processes. Streamline has been offering software in the behavioral health marketplace since 2003. Streamline has built and maintains systems for some of the nation's premier behavioral health organizations using the latest web-based technology.
Streamline offers competitive compensation and benefits packages as well as a challenging, yet flexible, work environment that is conducive to collaboration and productivity. A career with Streamline Healthcare Solutions provides opportunities for growth and continued learning in a workplace where individual contribution is valued and recognized. Join us, and advance your career today with a company that is on the cutting edge of the behavioral healthcare technology industry.
Summary of the Quality Assurance Analyst
The Quality Assurance Analyst ensures the accuracy, reliability, performance, and regulatory integrity of the company's EHR product suite. This role is responsible for creating and executing structured test cases, validating complex clinical and operational workflows, performing end-to-end data integrity checks, and managing the full defect lifecycle. The QA Analyst works collaboratively with Product Owners, Engineering teams, and fellow QA staff to ensure high-quality releases that support safe, effective care delivery for behavioral health organizations.
This full-time position requires strong analytical thinking, excellent attention to detail, and the ability to build test cases based on EHR workflows. The ideal candidate has experience in functional manual testing, healthcare or EHR systems, and working in an Agile development environment.
This position is remote and based in the United States. The salary range is $60,000 - $100,000, DOE. Employment visa sponsorship is not available for this role.
Responsibilities of the Quality Assurance Analyst
Develop, maintain, and execute detailed test cases, including preconditions, test steps, and expected results.
Review functional requirements, user stories, and technical documentation to determine optimal test coverage.
Perform functional, regression, workflow, and end-to-end testing across multiple EHR modules.
Validate accuracy and coherence of cross-module data, including demographics, clinical assessments, encounters, medications, labs, billing data, and documentation workflows.
Identify, log, reproduce, and track defects using Azure DevOps, ensuring consistent and accurate documentation.
Conduct compliance testing with healthcare regulatory and security standards (HIPAA, HL7)
Conduct defect re-testing, verification, and provide final validation for closure.
Conduct release readiness validation and support UAT with internal stakeholders or clinical users.
Participate in test planning, sprint grooming, and release readiness activities.
Analyze test outcomes, identify risks or gaps, and propose process improvement recommendations.
Assist in defining test data needs and maintain reusable data sets that support various testing scenarios.
Prepare QA execution reports summarizing test progress, defect metrics, and coverage completeness.
Collaborate effectively with cross-functional teams across geographies, including Product, Engineering, Support, and SMEs.
Contribute to the continuous enhancement of QA standards, methodologies, and templates.
Requirements of the Quality Assurance Analyst
Bachelor's degree (B.A.) from four-year college or university in Computer Science, Information Technology, Computer Information Systems, Health Informatics, or a related field, and 2-5 years' experience in software quality assurance with a strong background in manual functional testing; or two to four years related experience and/or training; or equivalent combination of education and experience.
Solid understanding of QA methodologies, test case design, and defect management.
Ability to independently document and execute test suites and manage testing timelines according to project needs.
Strong analytical, troubleshooting, and problem-solving skills.
Basic to intermediate SQL knowledge for validating backend data integrity (or ability to grow in this area).
Exposure to Azure DevOps and Microsoft office tools
Excellent verbal and written communication skills, including interaction with cross-functional and geographically distributed teams.
Strong attention to detail and commitment to accuracy, completeness, and reproducibility.
Ability to work independently, prioritize effectively, and manage multiple concurrent tasks.
Understanding of healthcare workflows or ability to learn domain-specific concepts.
Streamline Healthcare Solutions is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, national origin, or any other characteristic protected under federal, state, or applicable local law.
$60k-100k yearly Auto-Apply 27d ago
Do Not Apply - Test
Maximus 4.3
Quality assurance lead job in Burlington, VT
Description & Requirements Test Essential Duties and Responsibilities: - Responsible for performing analyses of numerous Human Resources programs and initiatives. - Responsible for analyzing and reporting Human Resources staffing initiatives on weekly, monthly, quarterly and annual basis such as: Turnover/Attrition, Headcount and Forecasting and make recommendations for action or improvement based upon results.
- Create, maintain, and analyze timely analytics/metrics on Human Resources initiatives.
- Create and maintain any additional ad hoc analytics requests.
- Responsible for creating and maintaining new/innovative reporting platforms to convey results using the allocated tools.
- Responsible for converting complex data into visually appealing presentation formats to be delivered to audiences at all levels.
- Assist Human Resources in carrying out various human resources programs and procedures.
Minimum Requirements
- Bachelor's degree with 3+ years of experience.
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************.
Minimum Salary
$
50,000.00
Maximum Salary
$
50,000.00
$52k-88k yearly est. Easy Apply 6d ago
Quality Assurance (Automation) Tester
Govcio
Quality assurance lead job in Montpelier, VT
GovCIO is currently hiring fora **Quality Assurance (Automation) Tester** todo full lifecycle application testing of EEOC Enterprise applications. This position will be remote. **Responsibilities** Designs, develops, and implements testing methods and equipment to ensure that the product will perform to specifications. Plans and arranges the labor, schedules, and equipment required for testing and evaluating the product. Designs test cases for test plans and creates test scenarios in which tests are carried out. Compiles data, defines required changes and reports defects and problems that occurred during the test process. Implements and participates in the walkthrough of the product. Automated testing may be used for leveling based on hiring manager discretion.
+ Consults with the development and/or requirements team to coordinate and test applications.
+ Performs analysis, diagnostics and preliminary evaluations of products. Develop testing procedures.
+ Develops test plans, scripts, scenarios, functional tests, regression tests, and deployment tests.
+ Implements the testing processes and ensures all test activities follow those processes. Produces reports on each test activity and tracks test metrics.
+ Monitors for continual test process improvement through failure analysis, throughput analysis, yield analysis, and report to management periodically.
**Qualifications**
Bachelor's with 5 - 8 years (or commensurate experience)
Required Skills and Experience
+ Clearance Required:
+ Solid understanding of **Agile/scrum** software development and release process.
+ Create mature **automated frameworks** for validating end-to-end scenarios for highly integrated system.
+ **Write Java code** to automate the test of business layer or data layer applications.
+ Core Java skills, **write code using Selenium** and Java.
+ **Proficiency with SQL queries** and solid understanding of backend systems.
+ Solid understanding of implementation of Selenium **BDD** **framework** .
+ Excellent understanding of Cucumber BDD framework and various reporting mechanisms.
+ Solid experience with API testing tools like POSTMAN.
+ Design and develop UI automation framework to support complex applications.
+ Expertise with service-oriented architecture and REST APIs.
+ Test system changes to prepare for production deployment.
+ Execute test plans, scenarios, scripts, or procedures.
+ Document software defects and report defects in JIRA.
+ Perform functional, non-functional, System integration and regression testing.
+ Experience with cloud systems like Azure.
+ Proven experience with Version control systems such as GitHub & Git.
+ Maintain and update automation code with new release of the application.
+ Solid understanding of implementation of Selenium BDD framework.
+ Excellent understanding of Cucumber BDD framework and various reporting mechanisms.
+ Solid experience with API testing tools like POSTMAN.
+ Experience with application monitoring systems like DataDog, Splunk etc.
+ Excellent communication skills.
+ Must be a team player.
**Company Overview**
GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.
But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?
**What You Can Expect**
**Interview & Hiring Process**
If you are selected to move forward through the process, here's what you can expect:
+ During the Interview Process
+ Virtual video interview conducted via video with the hiring manager and/or team
+ Camera must be on
+ A valid photo ID must be presented during each interview
+ During the Hiring Process
+ Enhanced Biometrics ID verification screening
+ Background check, to include:
+ Criminal history (past 7 years)
+ Verification of your highest level of education
+ Verification of your employment history (past 7 years), based on information provided in your application
**Employee Perks**
At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including:
+ Employee Assistance Program (EAP)
+ Corporate Discounts
+ Learning & Development platform, to include certification preparation content
+ Training, Education and Certification Assistance*
+ Referral Bonus Program
+ Internal Mobility Program
+ Pet Insurance
+ Flexible Work Environment
*Available to full-time employees
Our employees' unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of our company. Join us and be a part of a culture that invests in its people and prioritizes continuous enhancement of the employee experience.
**We are an Equal Opportunity Employer.** All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.
**Posted Pay Range**
The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an "at-will position" and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.
**Posted Salary Range**
USD $100,000.00 - USD $110,000.00 /Yr.
Submit a referral to this job (**********************************************************************************************************************************************
**Location** _US-Remote_
**ID** _2025-7211_
**Category** _Software Engineering Services_
**Position Type** _Full-Time_
$100k-110k yearly 33d ago
QA Auto Position - 2024-09-18T15:14:04.213Z
QA Automation
Quality assurance lead job in Vermont
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$32k-61k yearly est. 60d+ ago
Quality Assurance Analyst
Psi Services 4.5
Quality assurance lead job in Montpelier, VT
**About PSI** We are PSI Services. We power world leading tests. Delivered with trusted science and the very best test taker experience. PSI supports test-takers on their journey to pursuing dreams and gaining certifications that are important to them. They believe that their dreams are worth working for; that their dreams are worth the effort. And we believe that too. This is our core purpose, to empower people to achieve their dreams. We do this by being the best provider of workforce solutions, which foster both technology and science to deliver the best solutions for our test takers.
We are searching for top talent to join our PSI team and help grow our products and services. We have a creative, supportive and inclusive culture where we empower people in their careers to be their authentic self and make the most of their great talent.
At PSI, we are committed to helping people meet their potential and we believe that promoting diversity, equity and inclusion is critical to our success. That's why you'll find these ideals are intrinsic to our company culture and applied throughout the employee lifecycle.
Learn more about what we do at: *************************
**About the Role**
+ The Quality Assurance Analyst is responsible for ensuring quality of technology that PSI provides to its customers. The person in this role works closely with the Software Engineering teams to understand what has been developed. They also work closely with the solutions and product teams to ensure business requirements are being tested. This role is critical to the successful delivery of PSI's services and the quality of its products. This role adds significant value to the operation of PSI's Credentialing business, as this work is crucial for supporting our customers first-hand with a quality service and maintaining our people-focused brand.
+ This is a full-time permanent role, with flexible hours around core office availability Monday to Friday. The role can be performed remotely, working across time zones, with occasional travel required for meetings, events and workshops.
**Role Responsibilities**
+ Responsible for managing and executing end-to-end testing for key technology platforms and be accountable for test projects.
+ Use principles, guidelines, and best practices as defined, and document testing plans.
+ Gather and present testing metrics and testing activities for the projects to key stakeholders.
+ Closely work with product teams to understand requirements and other performance SLAs.
+ Reviewing and analysing feature requirements exit criteria and design test scenarios.
+ Perform various types of testing, including but not limited to the following: Functional, Regression, integration, backend data validation, usability, end to end system testing, API testing, performance/stress testing and ensure bug-free applications go to production.
+ Writing, executing, and managing the manual test cases.
+ Identify, validate, communicate, and track to closure defects and risks to the development team(s) and clearly communicate testing status and QA roadblocks to the QA manager and Product Managers. Interacts closely with members of cross-functional project team including Development, PMs, and Client Services.
+ Provide the UAT support for business users as well as client.
+ Reporting defects accurately and managing to successful resolution via Jira.
+ Maintaining and creating product knowledge documentation.
+ Investigate and attempt to diagnose customer support reported defects.
+ Participate in sprint planning, scrum, and backlog grooming ceremonies.
+ Researching and embrace new techniques and technology to improve testing
+ Strong SQL skills to validate data from multiple sources like Files, XMLs, Databases.
**Knowledge, Skills and Experience Requirements**
+ 3 years' experience in progressively responsible information technology.
+ Proven experience and knowledge of QA methods, standards and processes, e.g. Agile / SDLC.
+ Excellent numerical skills and understanding of data analysis/statistical methods.
+ Familiarity with the software development lifecycle and with automation testing technologies.
+ Experience with version management and ticketing systems, e.g. SVN, Jira.
+ Experience with RDBMS and SQL, ISTQB principles, testing and debugging in multiple browsers/OS, and experience with API testing tools such as Post-Man or Soup UI.
+ Experience with accessibility testing is huge plus.
+ Experience with QA automation tools, test automation frameworks, writing and executing the automation scripts with Selenium WebDriver in JAVA or C# is preferable but not essential.
**Benefits & Culture**
At PSI, our culture is to be transparent and fair. That's why all of our roles have been benchmarked at a competitive rate against the local market they are based in. To be transparent all of our adverts now include the salary so you can see if we align with your expectations when looking for your next role.
In addition to a competitive salary, we offer a comprehensive benefits package and supportive culture when you join us. This includes:
+ 401k/Pension/Retirement Plan - with country specific employer %
+ Enhanced PTO/Annual Leave
+ Medical insurance - country specific
+ Dental, Vision, Life and Short-Term Disability for US
+ Flexible Spending Accounts - for the US
+ Medical Cashback plan covering vision, dental and income protection for UK
+ Employee Assistance Programme
+ Commitment and understanding of work/life balance
+ Dedicated DE&I group that drive core people initiatives
+ A culture of embracing wellness, including regular global initiatives
+ Access to supportive and professional mechanisms to help you plan for your future
+ Volunteer Day and a culture of giving back to our community and industry through volunteering opportunities
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights (**************************** notice from the Department of Labor.
$56k-79k yearly est. 35d ago
TMS Compliance QA Analyst IV
Coinbase 4.2
Quality assurance lead job in Montpelier, VT
Ready to be pushed beyond what you think you're capable of? At Coinbase, our mission is to increase economic freedom in the world. It's a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform - and with it, the future global financial system.
To achieve our mission, we're seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company's hardest problems.
Our ******************************** is intense and isn't for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there's no better place to be.
While many roles at Coinbase are remote-first, we are not remote-only. In-person participation is required throughout the year. Team and company-wide offsites are held multiple times annually to foster collaboration, connection, and alignment. Attendance is expected and fully supported.
You will be a part of the Compliance Operations Quality Assurance team, which is responsible for conducting Quality Assurance audits on transaction monitoring system (TMS) cases, working with production teams from CX and Compliance. In your day-to-day role, you will be responsible for auditing TMS cases to support Coinbase's AML/CFT (Anti-Money Laundering / Combatting the Financing of Terrorism) program. This role will also identify opportunities to improve procedural updates, create and present metrics, train new analysts, and work on providing insights through established feedback loops.
*What you'll be doing:*
* Perform QA reviews of TMS cases based on the quality rubric, ensuring compliance with established guidelines.
* Proactively seek opportunities to tackle challenging and impactful assignments
* Assist on 2LoD reviews and provide timely responses to findings
* Lead calibrations & office hours supporting other QA analysts
* Conduct root cause analysis on thematic issues
* Identify procedural gaps or inconsistencies and provide proposed solutions
* Conduct training of new QA and QC joiners along with validating their practice cases
* Collaborate with internal support teams across Data Analytics, Escalations teams, Financial Crime Compliance, and L&D to enhance processes and workflows.
* Present QA findings, insights, and recommendations persuasively to inspire positive change via weekly metrics/dashboards
* Provide feedback on drafted procedures regarding areas of opportunity and how the procedures can be enhanced to increase clarity and consistent execution
* Support agents in addressing their queries on complex procedural requirements
* Undertake highly complex audits that have a substantial impact on Compliance Operations, showing your ability to navigate intricate challenges.
* Apply in-depth knowledge of regulatory requirements when reviewing unusual or complex cases/scenarios
*What we look for in you:*
* 6+ Years hands-on experience in executing QA, Audit, or as a Financial Crime Investigator
* Working knowledge of BSA/AML laws, regulations, and rules for financial services/products
* ACAMS or equivalent AML qualification
* Experience in assisting, developing, and producing metrics and reporting
* Strong written/verbal communication, critical thinking, and problem-solving skills
* Highly-motivated, analytical, organized, innovative, and adaptive
* Multi-tasking ability, team-oriented, and a self-starter
* Proven ability to work collaboratively with global partners in other functional units
* Exceptional work ethic and flexibility to work extended hours to meet deadlines, when necessary
* Ability to work with limited direction from management when situations occur
* Intermediate level in PowerPoint/Google Slides and Excel/Google Sheets
*Nice to haves:*
* ACAMS certification or equivalent AML certification
* Experience at crypto exchanges or in financial services, ideally in payments, trading operations or technical support.
* Experience in project management or analytics or quality assurance.
* Advanced degree in business, finance or legal
* Advanced understanding of Google apps, JIRA and Salesforce Service Cloud
PID: P71705
*Pay Transparency Notice:* Depending on your work location, the target annual salary for this position can range as detailed below. Full time offers from Coinbase also include bonus eligibility + equity eligibility**+ benefits (including medical, dental, vision and 401(k)).
Pay Range:
$99,365-$116,900 USD
Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying.
Commitment to Equal Opportunity
Coinbase is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the *********************************************** in certain locations, as required by law.
Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations***********************************
*Global Data Privacy Notice for Job Candidates and Applicants*
Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available ********************************************************** By submitting your application, you are agreeing to our use and processing of your data as required.
*AI Disclosure*
For select roles, Coinbase is piloting an AI tool based on machine learning technologies to conduct initial screening interviews to qualified applicants. The tool simulates realistic interview scenarios and engages in dynamic conversation. A human recruiter will review your interview responses, provided in the form of a voice recording and/or transcript, to assess them against the qualifications and characteristics outlined in the job description.
For select roles, Coinbase is also piloting an AI interview intelligence platform to transcribe and summarize interview notes, allowing our interviewers to fully focus on you as the candidate.
*The above pilots are for testing purposes and Coinbase will not use AI to make decisions impacting employment*. To request a reasonable accommodation due to disability, please contact accommodations[at]coinbase.com
$99.4k-116.9k yearly 60d+ ago
Senior Test Engineer
ASM Research, An Accenture Federal Services Company
Quality assurance lead job in Montpelier, VT
The Senior Test Engineer will be responsible for the oversight and execution of test scripts, scenarios, evidence, and regression testing across the Electronic Health Record (EHR) workflows. **Role Responsibilities** Quality Assurance and Testing Standards:
+ Drive quality testing solutions by planning and constructing test scripts using quality processes and methodologies for Accenture or its clients.
+ Develop, update, and maintain quality testing standards and procedures.
+ Develop, update, and maintain quality testing standards and procedures, including issue management and escalation.
+ Optimize processes and methods to deliver quality work.
Test Planning and Strategy:
+ Develop end-to-end testing strategies.
+ Define test plans and entry/exit criteria.
+ Create test models (plans, data, and scripts), including test data.
+ Allocate test resources to application tests in a multi-test environment.
Test Execution and Coordination:
+ Execute testing efforts by delivering application and component releases.
+ Coordinate and execute regression testing, test automation, performance testing, functionality testing, and usability testing.
+ Lead other testers on the testing team and manage testing process questions and issues.
Performance Tracking and Metrics:
+ Define and track test metrics, including code coverage, quality, and performance.
+ Scheduling and Estimation:
+ Determine and meet time estimates and schedules for testing efforts.
Strategic Alignment:
+ Adhere to the strategic direction set by senior management.
+ Act independently to determine methods and procedures for new assignments.
+ Make decisions that impact the team through regular consultation with senior management.
Communication and Collaboration:
+ Communicate effectively with clients and stakeholders.
**Minimum Qualifications**
+ Must be a US citizen.
+ Must have a Bachelor's degree in Computer Science, Technology, Computer Information Systems, Computer Applications, Engineering, or related field.
+ Must have at least 5 years of progressive post-baccalaureate experience in the IT industry.
+ Must have experience in each of the following:
+ Software Testing
+ Providing solutions in planning, constructing, and executing test scripts
+ Designing, developing, and implementing test plans and test cases
+ Conducting defect triage meetings with development and business teams.
+ Coordination of software testing activities (integrated testing, unit testing, user acceptance testing, production validation)
+ Must be prepared to undergo a Tier III investigation for a Public Trust Level 3 clearance.
Other Job Specific Skills
+ Experience within the Healthcare or Provider Industry
+ Experience with healthcare provider workflows including but limited to: Revenue Cycle, Ambulatory, Lab, Pharmacy, Supply Chain, and Telehealth.
+ Experience with the Cerner/Oracle Health EHR is **REQUIRED**
+ Understanding of Health Integration Standards (DICOM / HL7 v2 / FHIR / C-CDA Standard)
+ Experience with System Integration Testing
**Compensation Ranges**
Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.
**EEO Requirements**
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.
Physical Requirements
The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.
**Disclaimer**
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
$78,400 - 125,000
EEO Requirements
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.
$78.4k-125k yearly 60d+ ago
Manager Quality Assurance
Hilton 4.5
Quality assurance lead job in Montpelier, VT
_\*\*\*This position will be Remote, but with a preference for candidates in Ohio, Missouri, Texas or Louisiana\*\*\*_ This is your chance to be part of an in\-house Brands team of industry experts in the domains of hospitality, brand management, innovation, food and beverage, wellness, owner relations, and more, for all of Hilton's unique brands\! As Manager, QA Auditor, you will support the team that leads our brands with the steadfast goal of strengthening and growing the Hilton portfolio\. On the Brands team reporting to Area Manager Quality Assurance, you will perform numerous QA audits and have responsibility for 100 hotels in your territory\. Your main duty is to protect the integrity of the brands inspected in terms of cleanliness, condition, guest safety, and brand standards\.
**HOW WE WILL SUPPORT YOU**
Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to programs and benefits such as:
+ Go Hilton travel program: 110 nights of discounted travel with room rates as low as $40/night
+ Hilton Shares: Our employee stock purchase program \(ESPP\) \- you can purchase Hilton shares at a 15 percent discount
+ Paid parental leave for eligible Team Members, including partners and adoptive parents
+ Mental health resources including free counseling through our Employee Assistance Program
+ Paid Time Off \(PTO\)
+ Learn more about the rest of our benefits \(******************************************
At Hilton, we believe every Team Member is a leader\. We are committed to offering leadership development opportunities and programs through every step of a Team Member's career journey and at every level, both in our hotels and across corporate\.
\*\*Available benefits may vary depending upon terms and conditions of employment and are subject to the terms and conditions of the plans\.
**HOW YOU WILL MAKE AN IMPACT**
Your role is important and below are some of the fundamental job duties that make your work unique\.
**What your day\-to\-day will be like:**
+ Perform routine Quality Assurance evaluations\.
+ Address inquiries and communications made internally, both verbally and in written communications\.
+ Monitor expenses incurred from travel completed/scheduled, both based upon monthly and yearly goals\.
+ Participate in Consistency exercises\.
+ Participate in activities outside of QA to gain a better knowledge of other departments\.
**How you will collaborate with others:**
+ Communicate with Quality Auditors, Area Managers in QA, Directors, Vice President of QA, Brand teams, Design and Construction, and Human Resources to answer inquiries about brand standard compliance, QA, brand protocol, procedures, and Improvement Plans\.
**What projects you will take ownership of:**
+ Coordinate upcoming activities such as travel plans and hotel scheduling, ensuring downtime work is completed and submitted by established deadlines\.
**WHY YOU'LL BE A GREAT FIT**
**You have these minimum qualifications:**
+ Five \(5\) years of management experience \- Hotel Operations
+ Three \(3\) years of experience as a General Manager, Executive Committee Member, or Director
+ Valid Driver's license
+ Travel 90% of the time
**It would be useful if you have:**
+ BA/BS Bachelor's Degree
+ Fluency in a foreign language
+ Food Safety certification
+ Project management skills
+ Working knowledge of product replacement cycles, renovations and physical upgrades
+ Problem resolution and consulting skills to mitigate potential conflicts/issues with general managers, owners, and/or internal customers while upholding the integrity of the brand
+ Current resident in the states of Ohio, Missouri, Texas, or Louisiana
**WHAT IT IS LIKE WORKING FOR HILTON**
Hilton, the \#1 World's Best Workplace, is a leading global hospitality company with a diverse portfolio of world\-class brands \(**************************************** \. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more\-than 100\-year history\. Hilton is proud to have an award\-winning workplace culture and we are consistently named among one of the World's Best Workplaces\. Check out the Hilton Careers blog \(************************************** and Instagram \(******************************************** to learn more about what it's like to be on Team Hilton\!
We provide reasonable accommodations to qualified persons with disabilities to perform the essential functions of the position and provide other benefits and privileges of employment in accordance with applicable law\. Please contact us \(https://cdn\.phenompeople\.com/CareerConnectResources/prod/HILTGLOBAL/documents/Applicant\_Accommodation\_and\_Accessibility\_Assistance\-English\-20************253430519\.pdf\) if you require an accommodation during the application process\.
Hilton offers its eligible team members a comprehensive benefits package including medical and prescription drug coverage, dental coverage, vision coverage, life insurance, short\-and long\-term disability insurance, access to our employee stock purchase plan \(ESPP\) where you can purchase Hilton shares at a 15 percent discount, a 401\(k\) savings plan, 20 days of paid time off accruing over your first year of employment and increasing up to 25 days after completing one year of full employment, up to 12 weeks of paid leave for birth parents and 4 weeks for non\-birth parents, 10 paid holidays and 2 floating holidays throughout the year, up to 5 bereavement days, flexible spending accounts, a health savings account, an employee assistance program, access to a care coordination program \("Wellthy"\), a legal services program, an educational assistance program, adoption assistance, a backup childcare program, pre\-tax commuter benefit and our travel discount\. The annual salary range for this role is $75,000 \- $100,000 and is determined based on applicable and specialized experience and location\. Subject to plan terms and conditions, you will be eligible to participate in the Hilton Annual Incentive \(Bonus\) Plan, consistent with other team members at the same level and/or position within the Company\.\#LI\-REMOTE
**Job:** _Brands_
**Title:** _Manager Quality Assurance_
**Location:** _null_
**Requisition ID:** _COR015IF_
**EOE/AA/Disabled/Veterans**
$75k-100k yearly 35d ago
Quality Assurance Engineer
Data Innovations 4.3
Quality assurance lead job in Colchester, VT
Essential Functions and Responsibilities: * Execute manual and write automated tests, and identify actionable bugs quickly. * Create clearly written defect reports; collaborate with engineers on bug fixing and testing. * Trace complex build problems, release issues and environment issues in a multi-component environment
* Perform various testing approaches including white-box, black-box, load testing, mobile testing, functional & regression testing, integration testing
* Establish metrics and Key Performance Indicators (KPIs) and lead regular quality reporting.
* Drive progress towards a model of continuous integration and continuous delivery
* Improve product delivery cycles through integration of testing into the agile delivery cycle.
* Plan/organize necessary test passes, stay on top of all important issues, help triage bugs and drive issues to resolution.
* Provide status reports to management and project stakeholders
* Ensure internal documentation is complete, accurate and up to date, including documenting testing procedures consistently throughout the development process
Requirements
Knowledge, Skills, and Abilities:
* Quality Assurance experience in testing software applications
* Ability to construct test cases and get them prioritized based on changes
* Knowledge of test and tool development methodology
* Experience building automated API and UI tests
* Communication skills, including development of presentations
* Must comply with and pass initial background check and drug screening, as well as subsequent background checks, drug screenings and vaccine requirements as required by customer contracts
* Must comply with company vaccination policy
Education and/or Experience
Bachelor's Degree in Engineering, Computer Science, or related field and at least 2 years of related working experience OR a combination of education and related working experience from which comparable knowledge and skills can be acquire.
Preferred Skills or Experience
* Experience in regulated industry
* Experience with Agile and Scrum software development approaches
Physical Requirements/Working Conditions:
While performing duties of this job, the employee is predominately functioning in a sedentary light office position with high frequency of keyboarding, and computer use.
Supervision Level
This person reports directly to the Quality Assurance Manager.
Compensation and Benefits
* Salary Range: $73,700-$99,767 (Compensation will vary based on skills and experience)
* Bonus Eligibility: Full-time, non-sales employees are eligible for DI's annual bonus plan based on company and individual performance.
* Benefits: DI offers a competitive benefits package including medical, dental, vision, basic life insurance, paid holidays, paid time off, and a 401(k) matching plan.
$73.7k-99.8k yearly 49d ago
QA Engineer I
General Dynamics Ordnance & Tactical Systems 4.7
Quality assurance lead job in Colchester, VT
Company Overview General Dynamics Ordnance and Tactical Systems (OTS) is a global leader in the design, engineering and production of munitions, energetics, weapons, armaments, and missile subsystems around the world. OTS empowers the U.S. military and its allies with an extensive range of overarching product segments applied across all levels of strategic and tactical operations, providing a cutting-edge advantage to our warfighters.
Our Ethos of Honesty, Trust, Transparency, and Alignment, are the guiding principles that form the foundation of everything we do. Integrity is paramount, innovation fuels our passion, customer satisfaction is at the core of our mission, and collaboration is key to our success - fostering a culture of teamwork and mutual respect among employees, partners, and stakeholders.
Whether you're just starting out on your career journey or are an experienced professional, we offer a robust total rewards package that goes above and beyond with compensation; healthcare, wellness, retirement, and work/life benefits that include career development and recognition programs.
If who we are and what we do resonates with you, we invite you to join our high-performance team! Job Summary Develops and implements methods and procedures for process control, process improvement, testing and inspection to ensure that the products are free of flaws and function as designed | Designs and installs sophisticated testing equipment and performs product testing and analysis to maintain quality levels and minimize defects and failure rates | Analyzes reports and defective products to determine trends and recommend corrective actions | Collaborates with supplier representatives on quality problems, ensures that effective corrective actions are implemented and contributes to supplier quality improvement programs Impact of the Role General Profile
Requires conceptual knowledge of theories, practices, and procedures within a job discipline
Performs routine assignments using existing procedures
Receives instruction, guidance and direction from more senior level roles
Entry level to a professional career progression
Consistent exercise of discretion & judgment
Essential Functions
Establishes quality standards for products and processes and suggest modifications meant to prevent defects in components or final products.
Works closely with cross-functional teams, including product design, product management, and production, to identify and mitigate quality risks.
Audits production processes, raw materials, or suppliers/vendors to ensure that established quality standards are met.
Conducts root cause analysis for defects, non-conformities, or other quality failures.
May be responsible for ensuring compliance with formal external quality standards, such as ISO 9001.
Required Qualifications
Required education and experience: Associate's Degree and 0-3 years' experience OR Equivalent Combination of Relevant Education &/or Experience
Critical professional related technical skills; computer skills: Proficient in Microsoft Office (Excel, Word, PowerPoint)
Preferred Qualifications
Preferred education and experience: Bachelor's Degree
Discipline/Major: Quality or Engineering degree preferred
Knowledge, skills & abilities: Technical expertise. Ability to identify and seek needed information/Research skills. Problem-solving skills.
Physical Requirements
Must be able to remain in a stationary position at a desk and/or computer for extended periods of time.
Requires regular movement throughout GD-OTS facilities.
May need to stand for long periods of time.
Work primarily in a climate-controlled environment with minimal safety/health hazard potential.
Work may require employee to work inside and outside with exposure to changing climate and/or operate machinery.
Travel Requirements Up to 25% travel likely. Pay Range (USD) $51,450.00 - $95,550.00 Pay Transparency Statement The salary range displayed reflects the minimum and maximum for salary for this position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, internal equity, and relevant education or training. Your recruiter can share more about the range during the hiring process. Additional Compensation Hired applicant may be eligible to participate in the Company's Gain Sharing Program. Benefits Employees are eligible for medical, dental, vision, short and long-term disability, and basic life insurance as well as pre-tax spending accounts. Employees are also able to enroll in the company's 401k plan and are eligible for the Non-Contributory Retirement Contribution. In addition to the benefits discussed above, the company offers the following voluntary benefits: Critical Illness Insurance, Accident Insurance, Identify Theft Protection, Enhanced Legal Services, Auto and Home Insurance, Pet Insurance, Commuter Benefits, Hospital Indemnity Insurance, Educational Assistance. PTO, Holiday, and Family Leave Employees will receive 11 paid holidays and 120 hours of PTO annually and up to 3 weeks paid family leave. _____________________________ The above statements describe the general nature and level of work only. The statements do not represent an exhaustive list of required responsibilities and skills. Other duties may be added or this may be amended at any time. This job description does not alter an employee's at-will employment status or create an employment agreement or contract, implied or otherwise.
$51.5k-95.6k yearly Auto-Apply 5d ago
Lead Specialist QA Investigations, QA, 1st shift
Viatris
Quality assurance lead job in Albany, VT
Mylan Technologies, Inc.
At VIATRIS, we see healthcare not as it is but as it should be. We act courageously and are uniquely positioned to be a source of stability in a world of evolving healthcare needs. Viatris empowers people worldwide to live healthier at every stage of life.
We do so via:
Access
- Providing high quality trusted medicines regardless of geography or circumstance;
Leadership
- Advancing sustainable operations and innovative solutions to improve patient health; and
Partnership
- Leveraging our collective expertise to connect people to products and services.
Every day, we rise to the challenge to make a difference and here's how the Lead Specialist QA Investigations role will make an impact:
Key responsibilities for this role include:
Lead critical / complex investigations of incidents, issues, and trends. Leads / facilitates cross functional structured problem solving in support of investigations. Propose associated CAPA actions and prepare associated investigation reports.
Lead / participate in the triage of deviations, assuring appropriate initial evaluation of extent/scope and containment actions occur to minimize risk and potential product/quality impact.
Provides mentorship and supports training/development of QA Specialist Investigators.
Compile and analyze investigation information required for Annual Product Reviews, Management Review, Site Metrics, and other business needs, and prepare associated reports and/or presentation slides. Present to local and vertical leadership as required. Prepare and/or approve associated reports.
Performs review/close out and effectiveness checks of completed CAPA, in accordance with the approved CAPA.
Leads periodic and special cause trending assessments to determine corrective actions to address trends. Prepare periodic reports as assigned.
Leads continuous improvement project teams, as well as owns and executes department CAPA as assigned. Develops strategies and tactics for accomplishing objectives, manages tasks execution through completion.
Authors new or revised site procedures as assigned. Prepares and provides training related to investigations, site procedures and cGMP as assigned
Approves laboratory investigations, incidents, and investigations as authorized.
The minimum qualifications for this role are:
Minimum of a Bachelor's degree (or equivalent) and 4-7 years of experience. However, a combination of experience and/or education will be taken into consideration.
Must possess a working knowledge of cGMP, Quality Systems, and root cause analysis techniques. Must understand the cGMP standards for the investigation of non-conformances and the contents of investigation reports.
Ability to add, subtract, multiply and divide. Statistical Analysis, Advanced Mathematical calculations.
Must possess strong communication skills (written and verbal). Must have experience in technical writing.
Exact compensation may vary based on skills, experience, and location. The salary range for this position is: $66,000 - $127,000.
At Viatris, we offer competitive salaries, benefits and an inclusive environment where you can use your experiences, perspectives and skills to help make an impact on the lives of others.
Viatris is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, gender expression, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
$66k-127k yearly Auto-Apply 10d ago
Lead Specialist QA Investigations, QA, 1st shift
Viatris Inc.
Quality assurance lead job in Saint Albans, VT
Mylan Technologies, Inc. At VIATRIS, we see healthcare not as it is but as it should be. We act courageously and are uniquely positioned to be a source of stability in a world of evolving healthcare needs. Viatris empowers people worldwide to live healthier at every stage of life.
We do so via:
* Access - Providing high quality trusted medicines regardless of geography or circumstance;
* Leadership - Advancing sustainable operations and innovative solutions to improve patient health; and
* Partnership - Leveraging our collective expertise to connect people to products and services.
Every day, we rise to the challenge to make a difference and here's how the Lead Specialist QA Investigations role will make an impact:
Key responsibilities for this role include:
* Lead critical / complex investigations of incidents, issues, and trends. Leads / facilitates cross functional structured problem solving in support of investigations. Propose associated CAPA actions and prepare associated investigation reports.
* Lead / participate in the triage of deviations, assuring appropriate initial evaluation of extent/scope and containment actions occur to minimize risk and potential product/quality impact.
* Provides mentorship and supports training/development of QA Specialist Investigators.
* Compile and analyze investigation information required for Annual Product Reviews, Management Review, Site Metrics, and other business needs, and prepare associated reports and/or presentation slides. Present to local and vertical leadership as required. Prepare and/or approve associated reports.
* Performs review/close out and effectiveness checks of completed CAPA, in accordance with the approved CAPA.
* Leads periodic and special cause trending assessments to determine corrective actions to address trends. Prepare periodic reports as assigned.
* Leads continuous improvement project teams, as well as owns and executes department CAPA as assigned. Develops strategies and tactics for accomplishing objectives, manages tasks execution through completion.
* Authors new or revised site procedures as assigned. Prepares and provides training related to investigations, site procedures and cGMP as assigned
* Approves laboratory investigations, incidents, and investigations as authorized.
The minimum qualifications for this role are:
* Minimum of a Bachelor's degree (or equivalent) and 4-7 years of experience. However, a combination of experience and/or education will be taken into consideration.
* Must possess a working knowledge of cGMP, Quality Systems, and root cause analysis techniques. Must understand the cGMP standards for the investigation of non-conformances and the contents of investigation reports.
* Ability to add, subtract, multiply and divide. Statistical Analysis, Advanced Mathematical calculations.
* Must possess strong communication skills (written and verbal). Must have experience in technical writing.
Exact compensation may vary based on skills, experience, and location. The salary range for this position is: $66,000 - $127,000.
At Viatris, we offer competitive salaries, benefits and an inclusive environment where you can use your experiences, perspectives and skills to help make an impact on the lives of others.
Viatris is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, gender expression, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
$66k-127k yearly Auto-Apply 9d ago
Compliance Testing Analyst
UMB Bank 4.6
Quality assurance lead job in Montpelier, VT
**Corporate Compliance Services** partners with UMB management in its obligation to effectively manage compliance and related risks within the UMB family of corporations. This team provides timely, accurate, and seasoned judgment related to regulatory compliance risk, suggests strategies for mitigating risk, promotes a strong culture of compliance, and fulfills regulatory expectations of administering effective compliance monitoring and other mandated programs.
As a Compliance Testing Analyst, you will carry out the testing function of UMB Financial Corporation's Compliance Management System. This position will conduct transaction testing to validate regulatory compliance of consumer and commercial loan and deposit products and services. You will have the opportunity to participate in meetings with business units, individually or in a group, to identify gaps within current practices and regulatory requirements. You will identify and communicate compliance deficiencies and potential issues to Corporate Risk Management and business partners and communicate efficiencies and process enhancements to correct deficiencies and comply with regulatory requirements.
Being a UMB associate is unlike working at any other company. You are not only valued for the work that you do, but who you are. You'll be encouraged to bring your whole self to work, being valued for exactly who you are. You'll also have the opportunity to serve your community alongside your team. At UMB, we do big business, but we don't forget that the little things matter the most.
**How you'll spend your time:**
+ Build understanding of consumer protection regulations governing consumer/commercial loans, residential real estate mortgages, deposits, marketing communications, and HMDA
+ Develop and maintain rapport with lines of business, and other 2nd line and 3rd line stakeholders, to maintain a strong Compliance Management Program
+ Plan, develop and execute compliance testing, including control design and performance reviews and transactional testing
+ Manage time effectively to assist in completing the annual test plan
+ Lead and participate in meetings amongst stakeholders to discuss findings; draft and distribute a written report of the review final results
**We are excited to speak with you if:**
+ You possess an Associate degree or equivalent in Accounting, Finance or Business Administration (w/ strong emphasis in Accounting or Finance) OR
+ You have at least two (2) years compliance, audit or quality control experience with a financial institution, consulting firm, or regulatory agency
**Compensation Range:**
$51,480.00 - $99,330.00
_The posted compensation range on this listing represents UMB's standard for this role, but the actual compensation may vary by geographic location, experience level, and other job-related factors. In addition, this range does not encompass the full earning potential for this role. Please see the description of benefits included with this job posting for additional information_
UMB offers competitive and varied benefits to eligible associates, such as Paid Time Off; a 401(k) matching program; annual incentive pay; paid holidays; a comprehensive company sponsored benefit plan including medical, dental, vision, and other insurance coverage; health savings, flexible spending, and dependent care accounts; adoption assistance; an employee assistance program; fitness reimbursement; tuition reimbursement; an associate wellbeing program; an associate emergency fund; and various associate banking benefits. Benefit offerings and eligibility requirements vary.
**Are you ready to be part of something more?**
You're more than a means to an end-a way to help us meet the bottom line. UMB isn't comprised of workers, but of people who care about their work, one another, and their community. Expect more than the status quo. At UMB, you can expect more heart. You'll be valued for exactly who you are and encouraged to support causes you care about. Expect more trust. We want you to do the right thing, no matter what. And, expect more opportunities. UMBers are known for having multiple careers here and having their voices heard.
_UMB and its affiliates are committed to inclusion and diversity and provide employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including gender, pregnancy, sexual orientation, and gender identity), national origin, age, disability, military service, veteran status, genetic information, or any other status protected by applicable federal, state, or local law. If you need accommodation for any part of the employment process because of a disability, please send an e-mail to_ _*************************_ _to let us know the nature of your request._
_If you are a California resident, please visit our_ Privacy Notice for California Job Candidates (*********************************************************************************************************************************** _to understand how we collect and use your personal information when you apply for employment with UMB._
**_Who we are_**
We are more than a company. We are advisors, consultants, problem solvers, friends, community members, experts, and we are here to help you make the best of every moment with a financial foundation that can help you succeed.
Learn more about UMB's vision (******************************************************************************************************
Check out the road to a career at UMB
$51.5k-99.3k yearly 35d ago
Specialist, Quality Assurance
ADMA Biologics Inc. 4.6
Quality assurance lead job in South Burlington, VT
Header: ADMA Biologics is a biopharmaceutical company relentlessly committed to creating superior products for immunodeficient patients at risk for infection. It is our devotion to this underserved population that fuels us and our hands-on approach to production and development that sets us apart. If you are looking for a dynamic, innovative, growing company in the biopharmaceutical industry that is committed to excellence and integrity, then consider ADMA Biologics. We currently have an exciting opportunity available for an BioCenter Quality Assurance Specialist. Job Title: Specialist, Quality Assurance : This position is responsible to ensure all center activities are performed in accordance with standard operating procedures (SOPs) and the center is ready for inspection by regulatory agencies at any time. The Quality Assurance Specialist (QAS) assists in the development of policies, procedures, and processes to ensure the necessary requirements and controls are appropriately addressed in an effort to reduce or eliminate the potential of errors. This may be identified through scheduled audits, performance observations, or record review. This position assists in the gathering and compilation of data and information to provide appropriate monitoring of all quality initiatives and programs. The QAS is responsible for ensuring an appropriate investigation of any deviations from process or procedure is complete. The investigation may require root cause analysis and effective corrective or preventative actions. Monitoring for the recurrence or the potential for recurrence is a critical component of data analysis. Essential Functions (ES) and Responsibilities * Key Duties (E) * Assures the Plasma Center(s) is in compliance with all applicable state, federal, and European guidelines. * Has the responsibility to report any deviations (cGMP) or regulatory practices to the Quality Director. * Assures that SOPs, policies, and practices are updated and validated as applicable and that staff is performing in accordance with SOPs through scheduled audits and direct performance observations. * Authorizes the release of final product and has the authority to stop shipment of any product that does not meet compliance or customer specifications. * Assures accurate labeling and documentation of shipments. * Assures center maintains state of readiness for regulatory and customer audits. * Responsible for tracking and trending errors, corrective actions, and the approval of preventative action. * Reports compliance status to necessary parties. * Assures accuracy of electronic donor records in the applicable donor center system. * Assures all supplies and materials meet quality regulations prior to placement into use. * Monitors and ensures the maintenance and calibration of equipment is completed and documented as required by procedures. * Ensures completion and accuracy of training for new employees and competency training of existing staff on an annual basis. * Oversees execution, documentation, and review of internal and external audits. * Job Responsibilities or Job Requirements Competencies Ability to follow the cGMP's and procedures with great attention to detail Able to work in high-pressure, deadline-driven environment Basic computer skills including experience with software programs such as Word, Excel, and GroupWise Demonstrated ability to achieve goals, overcome obstacles, and meet deadlines Demonstrated ability to work well with people from diverse backgrounds Exceptional organizational and communication skills required Maintains competence with all position required tasks Managing Time Experience Requirements * Education Requirements: * Bachelor's degree or equivalent professional experience. * Experience Requirements: * One minimum of one year of Quality Assurance experience in a Donor Center or similar Quality Assurance or medical field experience. Preferred Experience Compliance Requirements (ES) *
As a part of our Quality Systems and cGMP initiatives, employees are responsible for ensuring compliance with all ADMA Quality policies, standards and SOPs in their area of work and responsibility. * This includes ensuring all Quality Assurance (QA) records and reports, Human Resources (HR) policies, and Environmental Health and Safety (EH&S) procedures and practices are completed in a timely manner. * Any delay or failure to comply with policies, standards and procedures is required to be communicated/escalated to the appropriate responsible parties, such as QA, HR, or EH&S depending on the issue. Job Description Footer: In addition to competitive compensation, we offer a comprehensive benefits package including:401K plan with employer match and immediate vesting Medical, Vision, Life and Dental InsurancePet InsuranceCompany paid STD and LTDCompany Paid Holidays3 Weeks' Paid Time Off (within the first year) Tuition Assistance (after the first year) Easily accessible to Tri-RailFree shuttle to the Boca Tri-Rail station ADMA Biologics uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit ********************* ADMA Biologics is an Equal Opportunity Employer. Apply now
$63k-92k yearly est. 60d+ ago
SAP Software Engineer - Data Conversions, Data Quality, and Reporting
Cardinal Health 4.4
Quality assurance lead job in Montpelier, VT
**_What Application Development & Maintenance contributes to Cardinal Health_** Information Technology oversees the effective development, delivery, and operation of computing and information services. This function anticipates, plans, and delivers Information Technology solutions and strategies that enable operations and drive business value.
Application Development & Maintenance performs configuration or coding to develop, enhance and sustain the organization's software systems in a cross-functional team environment through adherence to established design control processes and good engineering practices. This job family programs and configures end user applications, systems, databases and websites to achieve the organization's internal needs and externally-facing business needs. Application Development & Maintenance partners with business leaders, investigates user needs and conducts regular assessments, maintenance and enhancements of existing applications.
The SAP Software Engineer focused on Data Conversions, Data Quality, and Reporting is responsible for designing, developing, and maintaining data solutions that ensure data integrity and enable effective business intelligence. The role combines technical skills in data migration and ETL processes with an understanding of data governance and reporting tools.
**_What is expected of you and others at this level_**
+ Applies comprehensive knowledge and a thorough understanding of concepts, principles, and technical capabilities to perform varied tasks and projects
+ May contribute to the development of policies and procedures
+ Works on complex projects of large scope
+ Develops technical solutions to a wide range of difficult problems
+ Solutions are innovative and consistent with organization objectives
+ Completes work; independently receives general guidance on new projects
+ Work reviewed for purpose of meeting objectives
+ May act as a mentor to less experienced colleagues
**_Responsibilities_**
+ Design and execute data conversion strategies for SAP implementations and upgrades, including data extraction, transformation, and loading (ETL) from legacy systems into SAP.
+ Utilize SAP data migration tools such as SAP Data Services, LSMW, and Migration Cockpit to perform data loads and conversions.
+ Develop and maintain technical specifications, data mapping documents, and transformation rules.
+ Collaborate with business and technical teams to gather data requirements and ensure seamless data flow across systems.
+ Establish and maintain data quality frameworks to ensure the accuracy, consistency, and integrity of master and transactional data in SAP.
+ Perform data profiling, cleansing, and validation to identify and resolve data discrepancies before and after migration.
+ Define and monitor data quality metrics and key performance indicators (KPIs).
+ Work with business data stewards to correct data quality issues and promote data governance policies and standards.
+ Design, develop, and implement reporting solutions, dashboards, and analytical models using SAP technologies like SAP Analytics Cloud (SAC), SAP BW/4HANA, or SAP Fiori.
+ Translate business needs into technical specifications for reports and ad-hoc queries.
+ Optimize report performance and data extraction processes for efficiency.
+ Provide support and training to end-users on reporting tools to enable data-driven decision-making
**_Qualifications_**
+ Bachelor's Degree in related field preferred or equivalent work experience preferred
+ Proven experience in SAP Data Conversions, migrations and ETL processes.
+ Proficiency with SAP data tools such as SAP Data Services, SAP BW/HANA or SAP Analytics Cloud
+ Strong knowledge of SQL, data modelling and database concepts
+ Experience with SAP modules and data structures (e.g., Master Data, Financials, Supply Chain, OTC, PTP processes).
+ Excellent analytical, problem solving and communication skills
+ Ability to work both independently and collaboratively with cross-functional teams
**Anticipated salary range:** $94,900 - $135,600
**Bonus eligible:** No
**Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
+ Medical, dental and vision coverage
+ Paid time off plan
+ Health savings account (HSA)
+ 401k savings plan
+ Access to wages before pay day with my FlexPay
+ Flexible spending accounts (FSAs)
+ Short- and long-term disability coverage
+ Work-Life resources
+ Paid parental leave
+ Healthy lifestyle programs
**Application window anticipated to close:** 01/20/2026 *if interested in opportunity, please submit application as soon as possible.
The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity
_Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._
_Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._
_To read and review this privacy notice click_ here (***************************************************************************************************************************
$94.9k-135.6k yearly 60d+ ago
Quality Assurance Manager
Maximus 4.3
Quality assurance lead job in Burlington, VT
Description & Requirements Maximus is currently hiring for a Quality Assurance Manager to support our Missouri Enrollment Broker project. This is a full time remote opportunity. The Quality Manager is responsible for overseeing the daily operations for the Quality Assurance team, and for creating efficient business partnerships to meet business goals. The project will be a multi-channel contact center that will support multiple clients throughout the state of Missouri.
*This job is contingent upon contract award.*
At Maximus we offer a wide range of benefits to include:
- • Competitive Compensation - Quarterly bonuses based on performance included!
- • Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
- • Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
- • Unlimited Time Off Package - Enjoy UTO, Holidays, and sick leave,
- • Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
- • Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
- • Tuition Reimbursement - Invest in your ongoing education and development.
- • Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
- • Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
- • Professional Development Opportunities- Participate in training programs, workshops, and conferences.
Essential Duties and Responsibilities:
- Oversee the day-to-day functions of the Quality Assurance (QA) department.
- Manage an effective quality assurance program that monitors and resolves issues before they become problems.
- Supervise the development and regular update of policies and procedures.
- Evaluate the need for and ensure the provision of necessary training for project personnel, providing up-to-date information on relevant programs, community resources, and options for consumers.
- Arrange staff training on a regular and ongoing basis. Ensure project training program meets all corporate requirements.
- Provide project leadership with updates on all issues regarding quality, operations, training, and policy and procedures.
- Provide leadership to all staff in the areas of quality improvement as it relates to process improvement, customer service and conflict resolution.
- Prepare reports and briefings for project leadership and review monthly and quarterly project status reports provided to the Department.
Minimum Requirements
- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.
- Must be willing and able to travel up to 25% of the time as business need dictates.
- Lean Six Sigma experience with a minimum of Yellow Belt Certification required.
- Experience managing direct reports remotely required.
- Experience with designing, implementing and reporting customer satisfaction surveys required.
- Experience with standardized quality tools required.
- Experience with call and voice monitoring platforms required.
- Experience with a large-scale telephony system required.
- Experience with Client Relationship Management (CRM) platforms required.
- Experience with contract compliance and quality platforms required.
- Experience with statistical processes required.
- Premium contact center billing experience required.
- Financial experience with Oracle preferred.
Home Office Requirements:
- Internet speed of 20mbps or higher required (you can test this by going to *******************
- Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router.
- Must currently and permanently reside in the Continental US.
#max Priority #LI-Remote
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************.
Minimum Salary
$
80,000.00
Maximum Salary
$
95,000.00
$80k-114k yearly est. Easy Apply 7d ago
Quality Assurance Analyst - Journeyman
ASM Research, An Accenture Federal Services Company
Quality assurance lead job in Montpelier, VT
ASM Research provides services in support of the Military OneSource Program for military members and their families, similar to a commercial Employee Assistance Program (EAP). This program provides a broad array of information, resources, referrals, and counseling to about 4.7 million persons or "participants," which includes military service members, their families, and eligible civilians at locations worldwide. Services are provided through a 24/7 contact center accessible via internet website, toll free telephone, secure real-time text/video chat, email, or postal mail and include non-medical counseling; financial counseling; tax assistance; spouse education and career information; adoption information; child care; Exceptional Family Member Programs (EFMPs); deployment support; disability information; elder care; educational services for adults, children, and youth; relocation services; pet care; health and wellness coaching; housing assistance; legal service referrals; single service member services; lodging; military benefits; relationship support; skill building services for parenting; spouse relocation and transition; peer-to-peer support; and support for everyday issues (e.g., locating a plumber or automobile mechanic).
Quality Assurance Analysts provide QA support to monitor performance for all Military OneSource operations to meet minimum standards in the SLAs and Performance Metrics. In this role they will monitor customer interactions and review/analyze customer feedback to evaluate overall customer experience. Assigns root cause and identifies systemic quality problems. Uses data from call observations to create quality improvement action plans and drive projects working with team and third-party vendors. Accurately compares measurements between team, vendors and client partners. Reports findings from complaints and call monitoring to the client, internal, and vendor teams. Makes recommendations on quality initiatives.
**Job Responsibilities**
+ Conducts audits and reviews using scoring protocols for calls and/or case records using a pre-determined set of criteria, documenting results in a detailed report.
+ Supports data entry and analysis following URAC minimum standards and defined SOPs as specified in the Quality Management Plan.
+ Maintains and provides all records and reports pertaining to QA documentation.
+ QA Analysts adhere to and promote auditing standards, participate in team meetings, training requirements and calibration sessions.
+ Supports analysis of Duty to Warn, Adverse Incidents, and Mandated Reporting in compliance with defined processes and reporting standards
+ Monitors customer interactions for timeliness of answer, active listening, request/issue identification, correct call hold, professionalism, compliance requirements, request/issue resolution, and appropriate closing.
+ Analyzes survey results for improving communication process and providing feedback to the communication owners.
+ Utilizes quality monitoring program to compile and track performance at individual, functional, and program levels.
+ Provides feedback to agents and managers based on observed strengths and improvement opportunities.
+ Analyzes readership, comprehension and application of communicated actions.
+ Serves as a resource and escalation point for all lines of business so that reviews of calls are accurate for technical content and employees are provided with the correct policies, procedures, and/or reference materials.
+ Identifies trends in service and provides that data to the training team to enhance current training.
+ Documents customer/call communications processes and makes recommendations.
+ Implements operational process improvement initiatives on a regular basis, as well as through long-term projects.
+ Provides call quality metrics data to generate and maintain volume forecasts to support management with scheduling and staffing needs.
+ Leads brainstorming sessions to improve call system, communications processes, customer satisfaction, agent processes and agent effectiveness.
+ Completes activities related to deploying communications including but not limited to creating checkpoints based on important points, creating surveys for reader feedback and continuous improvement, and providing recommendations for communications process improvement.
+ Coordinates with client to create content for agent communications.
+ Develops and distributes new agent communications, researching content and obtaining appropriate feedback and reviews as needed.
+ Creates and implements training plans to orient new hires and ensure a smooth transition from learning environment to daily production environment.
+ Identifies agent communication needs and makes recommendations to Call Center management.
**Minimum Qualifications**
+ U.S. citizen and fluent English speaker
+ Possess strong written and verbal communication skills
+ Must submit to and successfully pass a DoD-initiated Tier 2 - Public Trust Background Investigation
+ Bachelor's degree and 5 years of contact center quality assurance experience (additional 4 years of work experience may be considered in lieu of Bachelor's degree)
+ Solid working knowledge of standard computer software (Microsoft Office business suite to include Outlook, Word, Excel, PowerPoint, and Project)
**Other Job Specific Skills**
+ Demonstrated ability to contribute to quality assurance program creation or execution.
+ Experience with call center call monitoring/recording software.
+ Exceptional customer service and problem-solving skills.
+ Ability to explain and present ideas clearly and concisely to diverse audiences, using appropriate language.
+ Excellent analytical skills and strong decision-making abilities.
+ Proven ability to achieve and maintain departmental quality standards.
+ Strong Internet software and Windows operating systems and software skills.
+ Demonstrated ability to train and develop new and existing support agents.
+ Excellent interpersonal, facilitation, and relationship management skills.
+ Demonstrated ability to effectively communicate and interact with interdepartmental staff and across organizational lines.
+ Critical thinker with the ability to solve complex problems; able to apply quality improvement techniques.
+ Great coordination skills across multiple departments of the Customer system.
**Compensation Ranges**
Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.
**EEO Requirements**
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.
Physical Requirements
The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.
**Disclaimer**
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
$25.00
EEO Requirements
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.