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  • Quality Assurance

    Eclipse Advantage 3.6company rating

    Quality assurance lead job in Swedesboro, NJ

    Kickstart a Rewarding Career in the Supply Chain Industry with Eclipse Advantage! About Us: At Eclipse Advantage, our values drive everything we do: Win as One, Be Customer Obsessed, Empower with Purpose, Raise the Bar, and Do Right Relentlessly. These aren't just words, they're how we show up every day. If you're someone who loves working as part of a team, takes pride in delivering great results, wants the ability to own your work, and is always looking for ways to grow while doing the right thing, then Eclipse Advantage is the place for you. Job Description: The Quality Assurance responsibilities include ensuring product quality and safety through routine testing and monitoring procedures. Candidates should have at least two years of work experience; prior QA experience is desired, with food industry experience preferred but not required. Responsibilities include product testing such as temperature checks and random quality checks. The position requires availability to work one weekend day. Training will be provided. Don't wait! Call or text "Swedesboro" to ************ to speak with an Eclipse Advantage representative and begin the onboarding process! Pay Range: $19.50 - $19.50 per hour Shift: First Shift: 4:00 AM - start varies, days vary Second Shift: 2:00 PM - start varies, days vary Essential Duties and Responsibilities: -Conduct routine product testing, including temperature checks and random quality inspections -Monitor and document quality and safety standards -Identify and report quality issues or deviations -Follow established QA procedures and protocols -Maintain accurate and timely records of inspections and test -Work collaboratively with production staff to ensure compliance -Participate in training and apply learned quality assurance practices -Perform duties as assigned, including working one weekend day Job Requirements: -Minimum of two years of work experience -Quality Assurance experience preferred; food industry experience a plus but not required -Ability to work one weekend day as scheduled -Strong attention to detail and ability to follow procedures -Willingness to learn; training will be provided -Ability to stand for extended periods and work in a production environment Benefits: -Health, Dental, and Vision Insurance: Comprehensive coverage for employees and their families -Retirement Plans: A 401k with employer matching -Voluntary benefits: Life, accident, and disability products available for employee and dependents Bonus Eligibility: Referral Bonus: Earn $50 for every successful referral after they complete 80 hours of work. -No limit on the number of referrals. -Managers confirm referrals during interviews to ensure bonus eligibility. Eclipse Advantage is an Equal Opportunity Employer, and qualified applicants will receive consideration for employment without regard to race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision-making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable law. Bring your experience and take the next step in your career. We're looking for skilled professionals ready to make an impact. Apply today! PandoLogic. Keywords: Quality Control / Quality Assurance Specialist, Location: Swedesboro, NJ - 08085
    $19.5-19.5 hourly 1d ago
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  • Wi-Fi Test Engineer

    Tekskills Inc. 4.2company rating

    Quality assurance lead job in Philadelphia, PA

    Job Title: Wi-Fi Test Engineer Duration: 6-12 months Must Have Skills: Experience with Wireless technology testing which includes Wireless AP's, Wireless extenders, Wireless standards (802.11 abgnacaxbe) and or Bluetooth. Understanding of the latest Wi-Fi technologies WiF6E, WiFi7 and aware of Wi-Fi industry standards and associations like WBA and WFA. Better understanding of Wi-Fi features which include OFDMA, MuMIMO, Band steering and MLO. Experience with 802.11 KVR Mesh and roaming. Experience with Wi-Fi security protocols WEP, WPA, WPA2 and WPA3. Experience with indus Minimum years of experience: 8-10 years Top 3 responsibilities you would expect the Subcon to shoulder and execute Experience with Linux, windows and mac OS. Experience in developing test strategies and executing it with automation or manual testing. Conduct Wi-Fi Functionality testing, Interop testing, Performance testing, stress, latency and reliability testing.
    $69k-95k yearly est. 3d ago
  • Quality Assurance & Control Manager (Electric Utility Construction)

    IB Abel Inc. 3.5company rating

    Quality assurance lead job in Philadelphia, PA

    If you need assistance with the application process, please notify IB Abel's Human Resources Department. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. About Us IB Abel's 110-year history is a testament to its adaptability, forward-thinking leadership, commitment to safety, and stellar service and project delivery process. Our core values-Responsible, Integrity, Results-Oriented, Ownership, and Professional-shape everything that we do at all levels of the company and are purposefully incorporated into all company communications, meetings, and strategic planning. Our use of the EOS model (Entrepreneurial Operating System) also provides structure and clarity among all levels of the company to maintain focus on our shared goals. IB Abel (IBA) is committed to providing ample learning and career development opportunities to its team members via our Associate's Program in Project Management, Estimating, and Accounting and our growing Learning Management System. The Opportunity We are seeking an experienced Quality Assurance Manager who is responsible for establishing, implementing, and maintaining the company's Quality Assurance and Quality Control program across all transmission, distribution, substation, and civil construction projects. This role ensures all work is performed to contract requirements, industry standards, and customer specifications. The QA/QC Manager partners closely with Safety, Operations, Project Management, and Field Leadership to drive consistency, reduce rework, promote right-first-time execution, and support a culture of continuous improvement. Key Responsibilities Quality Program Leadership - Develop, implement, and manage the company-wide QA/QC program tailored for utility construction (T&D, substation, and civil); establish quality standards, inspection processes, checklists, and documentation that align with utility customer requirements; and maintain quality manuals, procedures, and work instructions in alignment with industry best practices. Project Support & Field Oversight - Conduct field QA/QC audits, inspections, and work observations to verify compliance with engineered drawings, specifications, construction standards, and work methods; ensure crews understand and apply proper installation practices for poles, structures, conductors, and all related civil work; support project teams in interpreting drawings, standards, and technical requirements; and review and approve ITPs (Inspection & Test Plans), hold points, material submittals, and commissioning documentation. Documentation & Reporting - Maintain accurate QA/QC records, including inspection reports, NCRs (Non-Conformance Reports), corrective actions, testing results, photos, and QA/QC logs; prepare quality reports for leadership and customers, identifying trends, recurring deficiencies, and recommended improvements; and oversee turnover documentation and quality packages for customers. Non-Conformance & Corrective Action - Lead investigations into quality-related issues, rework events, or specification deviations; develop corrective and preventive action plans with field leadership and project teams; and track closure of NCRs to ensure accountability and lessons learned. Training & Continuous Improvement - Deliver training for foremen, line workers, operators, and civil crews on quality standards and proper installation techniques; support onboarding of new field leaders by reinforcing customer-specific construction standards; collaborate with Safety, Operations, and L&D to develop technical guidance, SOPs, and best practices; and lead quality-focused continuous improvement initiatives to reduce defects and rework. Customer & Regulatory Interface - Serve as the QA/QC point of contact for utility clients, inspectors, and third-party engineering firms; coordinate with customer QA reps, attend pre-construction meetings, and support project QC reviews; and ensure compliance with all customer requirements, environmental guidelines, and applicable regulatory standards. Who We're Looking For An acceptable combination of education and/or work experience including 7+ years of experience in electric utility construction (transmission, distribution, or substation) as well as 3+ years in a QA/QC, construction management, or field leadership role. Experience with civil construction related to utility infrastructure (foundations, excavation, concrete, site work). Familiarity with utility standards (e.g., IEEE, NESC, ASTM, utility-specific specifications). Proficient in quality documentation systems such as SiteDocs, Aclaimant, Procore, or similar. Local to Pennsylvania but with regular travel to other offices, customer facilities, jobsites and yard locations for offsite meetings (flexibility to work from home when appropriate). A “can-do” attitude, strong work ethic, excellent attention to detail, and ability to collaborate effectively with various teams. Why Choose IBA Culture of Growth: Many of our leaders started in entry-level field roles and advanced within the company. Flexibility & Autonomy: We empower our team to succeed without micromanagement. Competitive Compensation & Benefits: Includes competitive salary, vehicle allowance program, 401(k) with company matching, tuition reimbursement, and comprehensive benefits package including medical, dental, and vision. Stability & Variety: Work for multi-generational family-oriented business on diverse, fast-paced projects without the stress of a large corporate structure. Incentives: Performance-based bonuses/incentives and a progressive PTO programs that grows with your tenure! Collaboration: A team environment where we work together to solve challenges and celebrate wins. Step Into a Career That Powers the Future! IB Abel is an equal opportunity employer, all qualified applicants are encouraged to apply.
    $80k-108k yearly est. 46d ago
  • QA- TV Application Tester

    Artech Information System 4.8company rating

    Quality assurance lead job in Philadelphia, PA

    Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost. · Responsible for developing and executing formal test plans to ensure the delivery of quality software applications. Involved in test planning, writing test cases/scripts, test case automation and test execution. · Defines and tracks quality assurance metrics such as defects, defect counts, test results and test status. · Collects and analyzes data for software process evaluation and improvements, and integrates them into business processes to address the needs of the business. · Documents all problems and assists in their resolution. · Delivers quality process training to technical staff and acts as an internal quality consultant to advise or influence business or technical partners. · Performs quality audits across the various IT functions to ensure quality standards, procedures and methodologies are being followed. · Bachelor's Degree in Computer Science, Information Systems, or similar. Or equivalent work experience. · Typically has 0 to 3 years of systems development, testing and/or business experience. Looking for a candidate with "TV STREAMING" OR ROKU OR "SMART TV" OR "SAMSUNG TV" Application testing experiance. Position Comments: T&P-AAE develops XFINITY Stream applications for web, mobile, and other TV streaming devices. As these technologies emerge, AAE needs diverse pool of Quality Assurance contract testers who can help keep up with testing these features and provide additional staff augmentation to deliver the fast paced projects on time. See attached Job Description for more details. Additional Information All your information will be kept confidential according to EEO guidelines.
    $69k-95k yearly est. 1d ago
  • Software Quality Assurance Analyst

    Tri\\-Force Consulting Services 3.8company rating

    Quality assurance lead job in Philadelphia, PA

    Title: Software Quality Assurance Analyst Duration: 12 Months Client: Philadelphia Gas Works Location: 800 W. Montgomery Ave | Philadelphia, PA 19122 Note: Hybrid role (3 days onsite and 2 days remote) and face\- to\- face interview is compulsory Position Overview We are seeking a detail\-oriented and experienced Software Quality Assurance Analyst to support a variety of IT\/IS and business application initiatives. The contractor will be responsible for the full QA lifecycle, from requirements analysis through test planning, design, execution, and reporting across multiple platforms and environments (both on\-premises and cloud\-based). Assignments will vary depending on department priorities and may include functional, non\-functional, system integration, regression testing, and UAT coordination. Manual testing will be the primary focus (approximately 90%), with limited automation activities currently being explored and developed. Key Responsibilities Analyze and interpret business and functional requirements; maintain end\-to\-end requirements traceability in ALM Quality Center. Design, execute, and maintain detailed manual test scripts covering functional, integration, and regression scenarios to validate technical functionality and end\-to\-end business processes across on\-prem and cloud environments. Ensure all test cases are traceable to business and system requirements and follow established documentation standards. Create and execute automated tests, where appropriate, leveraging tools such as UFT, LoadRunner, or similar frameworks to improve test efficiency, reusability, and repeatability. Validate APIs by designing and executing test cases to verify request\/response accuracy, parameter handling, data integrity, and error conditions. Perform both functional and integration testing of API endpoints to ensure proper system interoperability and adherence to business and security requirements. Verify reports and underlying data using SQL\/PLSQL, ensuring outputs (e.g., Tableau, Power BI) accurately reflect data from source systems. Validate joins, aggregations, business rules, and calculated fields to confirm the integrity and reliability of analytical and operational reporting. Log, track, and retest defects within ALM QC, ensuring each issue is well\-documented, reproducible, and properly categorized. Partner with developers and business subject matter experts to analyze impacts, confirm resolutions, and maintain transparency throughout the defect lifecycle. Support User Acceptance Testing (UAT) planning, coordination, and execution with business stakeholders, ensuring test scenarios align with real business processes and requirements. Provide guidance during execution, track results, document findings, and assist with defect resolution and sign\-off activities. Participate in peer reviews, providing constructive feedback on test documentation, results, and process improvements. Adhere to established QA procedures, documentation standards, and templates to ensure compliance with organizational QA policies. Provide clear and concise daily progress updates and participate in QA status and review meetings. Collaborate with and support other QA team members on shared initiatives and cross\-functional testing efforts as needed. Required Skills and Experience Minimum 5 years of hands\-on QA experience, including test planning, test design, scripting, execution, and defect management. Proven expertise in ALM Quality Center (requirements management, test design, execution tracking, defect lifecycle management, reporting). Strong SQL\/PLSQL skills for test data setup, data validation, and backend verification. Solid understanding of QA and project management methodologies, SDLC, and defect lifecycle management aligned with IEEE, ISO, or other similar industry standards. Experience with testing web applications, APIs, and Windows\-based systems across multiple platforms and environments. Excellent analytical, documentation, and communication skills, with high attention to detail and process consistency. Preferred Qualifications Familiarity with utility industry systems, including Customer Information Systems (CIS), billing, meter data management, collections, or field service operations. Experience with LoadRunner, UFT, or other test automation tools (script creation, execution, and result analysis). Experience validating BI\/analytics reports using Tableau or Power BI. Professional certifications such as ISTQB, CSTE, or equivalent QA credentials. Performance Expectations Maintain complete requirements\-to\-test coverage with measurable traceability in ALM QC. Deliver high\-quality test documentation and consistent, accurate execution results. Ensure accurate and timely defect reporting, retesting, and closure. Demonstrate adherence to internal QA standards, templates, and reporting expectations. Contribute to continuous QA process improvement and knowledge sharing within the team. "If you are: bright, motivated, skilled, a difference\-maker, able to get things done, work with minimum direction, enthusiastic, a thinker, able to juggle and multi\-task, communicate effectively, and lead, then we would like to hear from you. We need exceptionally capable people for this role for our client, so get back to us and tell us why you think you are a fit." About Us: Since 2000, Tri\-Force Consulting Services (https:\/\/triforce\-inc.com) has been an MBE\/SDB certified IT Consulting firm in the Philadelphia region. Tri\-Force specializes in IT staffing, software development (web and mobile apps), systems integration, data analytics, system automation, cybersecurity, and cloud technology solutions for government and commercial clients. Tri\-Force works with clients to overcome obstacles such as increasing productivity, increasing efficiencies through automation, and lowering costs. Our clients benefit from our three distinguishing core values: integrity, diligence, and technological excellence. Tri\-Force is a six\-time winner among the fastest\-growing companies in Philadelphia and a four\-time winner on the Inc. 5000 list of the nation's fastest\-growing companies. 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    $64k-82k yearly est. 60d+ ago
  • Do Not Apply - Test

    Maximus 4.3company rating

    Quality assurance lead job in Cherry Hill, NJ

    Description & Requirements Test Essential Duties and Responsibilities: - Responsible for performing analyses of numerous Human Resources programs and initiatives. - Responsible for analyzing and reporting Human Resources staffing initiatives on weekly, monthly, quarterly and annual basis such as: Turnover/Attrition, Headcount and Forecasting and make recommendations for action or improvement based upon results. - Create, maintain, and analyze timely analytics/metrics on Human Resources initiatives. - Create and maintain any additional ad hoc analytics requests. - Responsible for creating and maintaining new/innovative reporting platforms to convey results using the allocated tools. - Responsible for converting complex data into visually appealing presentation formats to be delivered to audiences at all levels. - Assist Human Resources in carrying out various human resources programs and procedures. Minimum Requirements - Bachelor's degree with 3+ years of experience. EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************. Minimum Salary $ 50,000.00 Maximum Salary $ 50,000.00
    $67k-123k yearly est. Easy Apply 3d ago
  • WIFI 802.11 Wireless testing

    Ayr Global It Solutions 3.4company rating

    Quality assurance lead job in Moorestown, NJ

    AYR Global IT Solutions is a national staffing firm focused on cloud, cyber security, web application services, ERP, and BI implementations by providing proven and experienced consultants to our clients. Our competitive, transparent pricing model and industry experience make us a top choice of Global System Integrators and enterprise customers with federal and commercial projects supported nationwide. Job Description WIFI 802.11 Wireless testing Moorestown, NJ Job Type : Permanent Job Qualifications Qualifications Basic • Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education. • At least 2 years of experience with Information Technology Preferred • At least 2 years of testing experience in 802.11 Wireless/Wi-Fi a/b/g/n/ac standards • Wi-Fi Engineering including conducting performance analyses of radio frequencies and Access Point analysis and client Interoperability that includes field testing with popular clients, such as IOS and Android handheld devices • Experience in utilize tools including wireless and Bluetooth packet sniffers and network protocol analyzers to help determine root cause and provide debugging information to engineering teams. • Experience in Wi-Fi Isolated Chambers, Ixia Veriwave, IxChariot and Ixia chassis would be a Plus • At least 2 years of experience in test strategy and test Design • At least 2 years of experience in test execution analysis and reporting Analytical skills Experience and desire to work in a Global delivery environment The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face. Travel may be required as per the job requirements. Additional Information If anyone might be interest, please share your resume at *************************** or you can directly contact me at ************
    $67k-119k yearly est. Easy Apply 1d ago
  • Quality Assurance (Automation) Tester

    Govcio

    Quality assurance lead job in Dover, DE

    GovCIO is currently hiring fora **Quality Assurance (Automation) Tester** todo full lifecycle application testing of EEOC Enterprise applications. This position will be remote. **Responsibilities** Designs, develops, and implements testing methods and equipment to ensure that the product will perform to specifications. Plans and arranges the labor, schedules, and equipment required for testing and evaluating the product. Designs test cases for test plans and creates test scenarios in which tests are carried out. Compiles data, defines required changes and reports defects and problems that occurred during the test process. Implements and participates in the walkthrough of the product. Automated testing may be used for leveling based on hiring manager discretion. + Consults with the development and/or requirements team to coordinate and test applications. + Performs analysis, diagnostics and preliminary evaluations of products. Develop testing procedures. + Develops test plans, scripts, scenarios, functional tests, regression tests, and deployment tests. + Implements the testing processes and ensures all test activities follow those processes. Produces reports on each test activity and tracks test metrics. + Monitors for continual test process improvement through failure analysis, throughput analysis, yield analysis, and report to management periodically. **Qualifications** Bachelor's with 5 - 8 years (or commensurate experience) Required Skills and Experience + Clearance Required: + Solid understanding of **Agile/scrum** software development and release process. + Create mature **automated frameworks** for validating end-to-end scenarios for highly integrated system. + **Write Java code** to automate the test of business layer or data layer applications. + Core Java skills, **write code using Selenium** and Java. + **Proficiency with SQL queries** and solid understanding of backend systems. + Solid understanding of implementation of Selenium **BDD** **framework** . + Excellent understanding of Cucumber BDD framework and various reporting mechanisms. + Solid experience with API testing tools like POSTMAN. + Design and develop UI automation framework to support complex applications. + Expertise with service-oriented architecture and REST APIs. + Test system changes to prepare for production deployment. + Execute test plans, scenarios, scripts, or procedures. + Document software defects and report defects in JIRA. + Perform functional, non-functional, System integration and regression testing. + Experience with cloud systems like Azure. + Proven experience with Version control systems such as GitHub & Git. + Maintain and update automation code with new release of the application. + Solid understanding of implementation of Selenium BDD framework. + Excellent understanding of Cucumber BDD framework and various reporting mechanisms. + Solid experience with API testing tools like POSTMAN. + Experience with application monitoring systems like DataDog, Splunk etc. + Excellent communication skills. + Must be a team player. **Company Overview** GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens. But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer? **What You Can Expect** **Interview & Hiring Process** If you are selected to move forward through the process, here's what you can expect: + During the Interview Process + Virtual video interview conducted via video with the hiring manager and/or team + Camera must be on + A valid photo ID must be presented during each interview + During the Hiring Process + Enhanced Biometrics ID verification screening + Background check, to include: + Criminal history (past 7 years) + Verification of your highest level of education + Verification of your employment history (past 7 years), based on information provided in your application **Employee Perks** At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including: + Employee Assistance Program (EAP) + Corporate Discounts + Learning & Development platform, to include certification preparation content + Training, Education and Certification Assistance* + Referral Bonus Program + Internal Mobility Program + Pet Insurance + Flexible Work Environment *Available to full-time employees Our employees' unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of our company. Join us and be a part of a culture that invests in its people and prioritizes continuous enhancement of the employee experience. **We are an Equal Opportunity Employer.** All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets. **Posted Pay Range** The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an "at-will position" and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors. **Posted Salary Range** USD $100,000.00 - USD $110,000.00 /Yr. Submit a referral to this job (********************************************************************************************************************************************** **Location** _US-Remote_ **ID** _2025-7211_ **Category** _Software Engineering Services_ **Position Type** _Full-Time_
    $100k-110k yearly 30d ago
  • Quality Assurance Analyst

    Psi Services 4.5company rating

    Quality assurance lead job in Dover, DE

    **About PSI** We are PSI Services. We power world leading tests. Delivered with trusted science and the very best test taker experience. PSI supports test-takers on their journey to pursuing dreams and gaining certifications that are important to them. They believe that their dreams are worth working for; that their dreams are worth the effort. And we believe that too. This is our core purpose, to empower people to achieve their dreams. We do this by being the best provider of workforce solutions, which foster both technology and science to deliver the best solutions for our test takers. We are searching for top talent to join our PSI team and help grow our products and services. We have a creative, supportive and inclusive culture where we empower people in their careers to be their authentic self and make the most of their great talent. At PSI, we are committed to helping people meet their potential and we believe that promoting diversity, equity and inclusion is critical to our success. That's why you'll find these ideals are intrinsic to our company culture and applied throughout the employee lifecycle. Learn more about what we do at: ************************* **About the Role** + The Quality Assurance Analyst is responsible for ensuring quality of technology that PSI provides to its customers. The person in this role works closely with the Software Engineering teams to understand what has been developed. They also work closely with the solutions and product teams to ensure business requirements are being tested. This role is critical to the successful delivery of PSI's services and the quality of its products. This role adds significant value to the operation of PSI's Credentialing business, as this work is crucial for supporting our customers first-hand with a quality service and maintaining our people-focused brand. + This is a full-time permanent role, with flexible hours around core office availability Monday to Friday. The role can be performed remotely, working across time zones, with occasional travel required for meetings, events and workshops. **Role Responsibilities** + Responsible for managing and executing end-to-end testing for key technology platforms and be accountable for test projects. + Use principles, guidelines, and best practices as defined, and document testing plans. + Gather and present testing metrics and testing activities for the projects to key stakeholders. + Closely work with product teams to understand requirements and other performance SLAs. + Reviewing and analysing feature requirements exit criteria and design test scenarios. + Perform various types of testing, including but not limited to the following: Functional, Regression, integration, backend data validation, usability, end to end system testing, API testing, performance/stress testing and ensure bug-free applications go to production. + Writing, executing, and managing the manual test cases. + Identify, validate, communicate, and track to closure defects and risks to the development team(s) and clearly communicate testing status and QA roadblocks to the QA manager and Product Managers. Interacts closely with members of cross-functional project team including Development, PMs, and Client Services. + Provide the UAT support for business users as well as client. + Reporting defects accurately and managing to successful resolution via Jira. + Maintaining and creating product knowledge documentation. + Investigate and attempt to diagnose customer support reported defects. + Participate in sprint planning, scrum, and backlog grooming ceremonies. + Researching and embrace new techniques and technology to improve testing + Strong SQL skills to validate data from multiple sources like Files, XMLs, Databases. **Knowledge, Skills and Experience Requirements** + 3 years' experience in progressively responsible information technology. + Proven experience and knowledge of QA methods, standards and processes, e.g. Agile / SDLC. + Excellent numerical skills and understanding of data analysis/statistical methods. + Familiarity with the software development lifecycle and with automation testing technologies. + Experience with version management and ticketing systems, e.g. SVN, Jira. + Experience with RDBMS and SQL, ISTQB principles, testing and debugging in multiple browsers/OS, and experience with API testing tools such as Post-Man or Soup UI. + Experience with accessibility testing is huge plus. + Experience with QA automation tools, test automation frameworks, writing and executing the automation scripts with Selenium WebDriver in JAVA or C# is preferable but not essential. **Benefits & Culture** At PSI, our culture is to be transparent and fair. That's why all of our roles have been benchmarked at a competitive rate against the local market they are based in. To be transparent all of our adverts now include the salary so you can see if we align with your expectations when looking for your next role. In addition to a competitive salary, we offer a comprehensive benefits package and supportive culture when you join us. This includes: + 401k/Pension/Retirement Plan - with country specific employer % + Enhanced PTO/Annual Leave + Medical insurance - country specific + Dental, Vision, Life and Short-Term Disability for US + Flexible Spending Accounts - for the US + Medical Cashback plan covering vision, dental and income protection for UK + Employee Assistance Programme + Commitment and understanding of work/life balance + Dedicated DE&I group that drive core people initiatives + A culture of embracing wellness, including regular global initiatives + Access to supportive and professional mechanisms to help you plan for your future + Volunteer Day and a culture of giving back to our community and industry through volunteering opportunities Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (**************************** notice from the Department of Labor.
    $63k-89k yearly est. 32d ago
  • SeniorTest Automation Specialist

    JPMC

    Quality assurance lead job in Wilmington, DE

    : 603 Individual Contributor - Product Delivery, Automation Testing / Selenium / Java Developer Organization Description Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans, and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction. Employer Description JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses, and many of the world's most prominent corporate, institutional, and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing, and asset management. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. Job Description We have an exciting and rewarding opportunity for you to advance your Automated Testing career as a 603 - Product Delivery Manager, Automation Testing / Selenium / Java Developer at JPMorgan Chase within the Credit Card Line of Business. In this technical leadership role, you will drive the strategy, execution, and continuous improvement of our Test Automation initiatives, providing deep technical expertise and collaborating across teams to deliver high-quality products. Key Responsibilities Technical Leadership & Framework Development Design, develop, and maintain robust test automation tests using Selenium, Cucumber, and related tools. Integrate automated tests with CI/CD pipelines (Jenkins, Maven, Git) to ensure continuous validation of new code releases. Identify opportunities to improve automation coverage, efficiency, and effectiveness. Cross-Functional Collaboration Partner with Product Owners, Technology Leaders, and Business Partners to understand requirements and translate them into comprehensive test scenarios. Participate in Agile ceremonies, including backlog refinement, sprint demos, story mapping, and sprint reviews. Process Improvement & Innovation Champion adoption of new tools, frameworks, and methodologies to enhance testing capabilities. Experiment with emerging technologies and share best practices with peers. Quality Assurance & Risk Management Design and execute automated and manual test cases to validate user acceptance criteria for new and existing features. Monitor key quality metrics, proactively identify risks, and communicate test progress, results, and issues to stakeholders. Ensure compliance with regulatory requirements and robust risk management. Technical Mentorship & Knowledge Sharing Provide technical guidance and share expertise with team members and stakeholders. Contribute to internal documentation, training, and knowledge bases. Operational Responsibilities Provide estimates for user stories utilizing planning poker. Assist in manual UAT efforts when automation is not feasible, ensuring comprehensive test coverage. Required Qualifications, Capabilities, and Skills 5 years of experience in test automation and technical roles within technology or testing teams. 5 years of proven experience in building and maintaining test automation frameworks. 5 years of working knowledge of Selenium, Cucumber, and open-source test automation tools. 5 years of experience working on web applications including HTML5, CSS3, and JavaScript. 5 years of experience working in Java and working knowledge of Python. 5 years of experience in Business Driven Development techniques (JUnit, Fitnesse, Selenium, Cucumber, or similar tools). 5 years of experience with Continuous Integration and Deployment practices and tools (Jenkins or equivalent, Maven, Git). 5 years of experience working in Agile teams, with the ability to grasp business concepts and create test strategies and scenarios. Excellent verbal and written communication skills for effective collaboration and reporting. Strong presentation and influential skills, with experience engaging senior stakeholders. Experience working on Unix. Passionate about testing strategy, problem solving, learning new skills, and sharing expertise. Ability to work collaboratively in cross-functional teams and adapt to changing project needs. Strong analytical skills with experience in data-driven decision making. Experience supporting organizational change, including process transformation and technology adoption. Preferred Qualifications, Capabilities, and Skills Bachelor's or Master's Degree - preferably in Computer Science or related field. 4 years of experience working in a financial services environment with good working knowledge of Credit Cards. 5 years of experience in financial services, especially credit card products, regulatory requirements, and risk management. 8 years of experience in application testing and monitoring frameworks - JMeter, AppDynamics, Geneos, Fitnesse, PhantomJS, etc. 8 years of experience in building and maintaining test automation frameworks. 8 years of experience with open-source test automation tools. 8 years of experience in applying Business Driven Development techniques (JUnit, Fitnesse, Selenium, Cucumber, or similar tools). 8 years of experience in Continuous Integration and Deployment practices and tools (Jenkins or equivalent, Maven, Git, developer efficiency tools). 8 years of experience working in Agile teams, with the ability to focus and grasp business concepts explained during PBRs and create test strategy and test scenarios.
    $77k-100k yearly est. Auto-Apply 60d+ ago
  • Compliance Monitor and Testing Analyst

    Cpa Search 3.4company rating

    Quality assurance lead job in Cherry Hill, NJ

    Responsibilities: •Monitor and test ongoing activities of LOBs and Support Units to ensure compliance with regulatory and investor requirements and business policies and procedures •Assist in developing, implementing and maintaining the testing and monitoring examination and risk assessment programs •Work with Compliance team players to identify specific areas for focus and targeted review •Provides support to Compliance Director on projects •Work with LOB to enhance and implement controls to address deficiencies •Help develop and recommend policies, procedures and programs to ensure compliance with existing regulations and best practices Qualifications Requirements: •Bachelor's Degree in Accounting or Finance required •3-5 years of related experience in developing and implementing monitoring and testing procedures or other relevant substantive experience •Experience in the banking industry and/or compliance with a level of understanding and knowledge of industry practices •Knowledge of compliance regulations and compliance monitoring techniques •Highly motivated, self directed, proactive, self-disciplined and team-oriented •Ability to work independently and under pressure in a fast-paced and dynamic environment handling multiple competing tasks simultaneously to closure •Past project management leadership experience •Excellent communication abilities, strong work ethic, and critical thinking Additional Information All your information will be kept confidential according to EEO guidelines.
    $67k-88k yearly est. 1d ago
  • Compliance Monitor and Testing Analyst

    CPA Recruiter Online

    Quality assurance lead job in Cherry Hill, NJ

    Responsibilities: •Monitor and test ongoing activities of LOBs and Support Units to ensure compliance with regulatory and investor requirements and business policies and procedures •Assist in developing, implementing and maintaining the testing and monitoring examination and risk assessment programs •Work with Compliance team players to identify specific areas for focus and targeted review •Provides support to Compliance Director on projects •Work with LOB to enhance and implement controls to address deficiencies •Help develop and recommend policies, procedures and programs to ensure compliance with existing regulations and best practices Qualifications Requirements: •Bachelor's Degree in Accounting or Finance required •3-5 years of related experience in developing and implementing monitoring and testing procedures or other relevant substantive experience •Experience in the banking industry and/or compliance with a level of understanding and knowledge of industry practices •Knowledge of compliance regulations and compliance monitoring techniques •Highly motivated, self directed, proactive, self-disciplined and team-oriented •Ability to work independently and under pressure in a fast-paced and dynamic environment handling multiple competing tasks simultaneously to closure •Past project management leadership experience •Excellent communication abilities, strong work ethic, and critical thinking Additional Information All your information will be kept confidential according to EEO guidelines.
    $68k-87k yearly est. 60d+ ago
  • Analyst III, QA Document Control

    Bora Pharmaceuticals

    Quality assurance lead job in Camden, NJ

    The role of the Analyst III, QA Document Control requires advanced knowledge and understanding of electronic document management systems (EDMS). This individual must be knowledgeable with GDocP and cGMPs regulations. This position serves as a subject matter expert (SME) for the site in regards to EDMS. ESSENTIAL FUNCTIONS Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions. Key responsibilities associated with this role include but are not limited to the following: Excellent working knowledge of the electronic document management systems (EDMS) program (Veeva). Act as a trainer on EDMS and other GDocP functions (i.e., serialization, DCC workflows, etc.). Issue documents (batch records, logbooks, lab notebooks, etc.) in a timely manner to support site operations. Provide support during regulatory and internal inspections. Respond to internal and external audit findings. Prepare and present reports and metrics to leadership around documents (DCCs, periodic reviews, document reconciliation, etc.) Revise Quality Assurance SOPs and Work Instructions as required to ensure procedures are compliant with cGMP. Maintain records archives both on-site and at off-site archive facility. Support cross functional teams/departments in troubleshooting technical issues related to Document Control. Additional Quality Assurance activities / support activities as required (Training of peers for document control, QA Release, etc.). The above statements are intended to describe the nature of work performed by those in this job and are not an exhaustive list of all duties. Nothing in this job description restricts managements right to assign or reassign duties and responsibilities to this job at any time which reflects management's assignment of essential functions. MINIMUM EDUCATION, EXPERIENCE, SKILLS Degree in a scientific discipline or equivalent level of skill and experience. 3-5 years' experience with cGMP, FDA regulated industry, and/or electronic document management systems. Demonstrated success in independent judgment, technical proficiency, collaboration with others in a cGMP environment. Strong skills with Microsoft Office suite Excellent attention to detail Ability to effectively communicate (oral and written) with internal customers at all levels of the organization. Ability to work individually and as part of a team with minimal supervision. Ability to work on multiple assignments simultaneously and prioritize tasks to meet deadlines. Compensation Range: $75,789.00 - $113,684.00 Bora Pharmaceuticals Injectables, Inc. is committed to providing equal employment opportunity to all applicants and employees according to all applicable equal opportunity and affirmative action laws, directives and regulations of federal, state and local governing bodies and agencies. In keeping with this commitment, Bora Pharmaceuticals Injectables, Inc. will recruit, hire, train and promote persons in all job titles, without regard to race, color, creed, religion, sex (including factors related to pregnancy or child birth), national origin, age, marital status, familial status, disability, sexual orientation, gender identity status with regard to public assistance, employment status, local human rights commission activity, status as a protected veteran, genetic information, atypical hereditary cellular or blood trait, or any other protected category
    $75.8k-113.7k yearly Auto-Apply 39d ago
  • Performance QA Engineer

    360 It Professionals 3.6company rating

    Quality assurance lead job in Philadelphia, PA

    360 IT Professionals is a Software Development Company based in Fremont, California that offers complete technology services in Mobile development, Web development, Cloud computing and IT staffing. Merging Information Technology skills in all its services and operations, the company caters to its globally positioned clients by providing dynamic feasible IT solutions. 360 IT Professionals work along with its clients to deliver high-performance results, based exclusively on the one of a kind requirement. Our services are vast and we produce software and web products. We specialize in Mobile development, i.e. iPhone and Android apps. We use Objective C and Swift programming languages to create native applications for iPhone, whereas we use Android Code to develop native applications for Android devices. To create applications that work on cross-platforms, we use a number of frameworks such as Titanium, PhoneGap and JQuery mobile. Furthermore, we build web products and offer services such as web designing, layouts, responsive designing, graphic designing, web application development using frameworks based on model view controller architecture and content management system. Our services also extend to the domain of Cloud Computing, where we provide Salesforce CRM to effectively manage one's business and ease out all the operations by giving an easy platform. Apart from this, we also provide IT Staffing services that can help your organization to a great extent as you can hire highly skilled personnel's through us. We make sure that we deliver performance driven products that are optimally developed as per your organization's needs. Take a shot at us for your IT requirements and experience a radical change. Job Description Desire to understand, load test, and push the boundaries of high performance systems in cloud environments· Influence the design of cloud infrastructure through the definition of application requirements for IaaS components and features· Engineer high performance distributed systems to meet design requirements and SLAs in shared resource cloud environments· Work with internal engineering teams, vendors, and VARs· Coordinate and drive technical requirements capture, deployment, testing, and evaluation of cloud infrastructure systems· Involved hands on designing and writing code to evaluate cloud performance using synthetic and full stack application workload· Produce detailed engineering evaluation documents evaluating cloud infrastructure for performance, cost, and requirements satisfaction Qualifications Strong software development background; and/or BS in Computer Science, Computer Engineering or related technical field· Relevant experience designing and executing load testing and performance engineering of systems on cloud infrastructure· Experience with big data components such as Kafka, NoSQL systems, and Hadoop· Experience with cloud environments such as AWS, Azure, and/or OpenStack· Ability to expertly navigate a Linux system, utilize infrastructure and configuration management tools such as Terraform, Ansible/Puppet, and work with a diverse set of programming languages such as bash shell scripts, Java, Scala, and/or Python· Experience with cloud storage systems a plus· Willingness to learn new things! Additional Information Unfeigned Regards, Shilpa | Lead Technical Recruiter - TAG US Contact 510-254-3300 Ext 183
    $70k-93k yearly est. 1d ago
  • Senior Test Automation Analyst

    Jpmorgan Chase 4.8company rating

    Quality assurance lead job in Wilmington, DE

    **Organization Description** Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction. **Employer Description** JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. **Job Description** We have an exciting and rewarding opportunity for you to take your Automated Testing career to the next level. As a Sr Product Delivery Associate- Automation Testing / Selenium / Java Developer at JPMorgan Chase within the Credit Card Line of business you will be working on building and maintaining an in house Test Automation Framework. You will also be working on creating testing scenarios for Automated Functional Testing, End to End and Regression **Job Responsibilities** + Design, develop and maintain automated test cases to validate user acceptance criteria for new and existing features. + Provide estimates for user stories utilizing planning poker. + Participate in product backlog prioritization, story mapping, story refinement and Sprint demos. + Prepare and participate in sprint review meetings showcasing completed product backlog items to the product owner. + Proactively look to develop and implement best practices across the entire project team, practicing continuous process improvement. + Collaborate with Product Owners, Product Managers and Technology partners to understand requirements and design effective UAT test plans. + You will be working on creating the end to end test automation suite for existing workflows. You will also aid in the training of developers and PO to create and modify new test cases. + Assist in manual UAT efforts when automation is not feasible, ensuring comprehensive test coverage. + Communicate test progress, results, and issues to Product and stakeholders. + Integrate automated UAT tests with CI/CD pipelines to ensure continuous validation of new code releases. **Required qualifications, capabilities, and skills** + Bachelors or Masters Degree - preferably in Computer Science + 3 plus Years of Experience in building and maintaining test automation frameworks. + 3 plus Years of Experience with open-source test automation tools. + 3 plus Years of Experience in applying Business driven development techniques (jUnit, Fitnesse, Selenium, Cucumber or similar tools) + 3 plus Years of Experience in Continuous Integration and Deployment practices and tools (Jenkins or equivalent, Maven, Git, developer efficiency tools). + 3 plus Years of Experience working in Agile teams, ability to focus and grasp business concepts explained during PBRs and creating test strategy and test scenarios. **Preferred qualifications, capabilities, and skills** + 4 plus Years of Experience working in a financial services environment with good working knowledge of Credit Cards + 4 plus Years of Experience in application testing and monitoring frameworks - jMeter, AppDynamics, Geneos, Fitnesse, PhantomJS etc. Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. Equal Opportunity Employer/Disability/Veterans
    $90k-110k yearly est. 60d+ ago
  • Need for STB Testing

    Deegit 3.9company rating

    Quality assurance lead job in Philadelphia, PA

    · 8 + years of STB testing experience or any embedded device experience · Should be able to design and execute test cases · Should be able to triage failed tests and related logs · Experience in developing and execution of test cases Additional Information All your information will be kept confidential according to EEO guidelines.
    $65k-95k yearly est. 1d ago
  • Performance Tester III

    Procom Services

    Quality assurance lead job in Mount Laurel, NJ

    TD Bank is a member of TD Bank Group and a subsidiary of The Toronto-Dominion Bank of Toronto, Canada, a top 10 financial services company in North America. The Toronto-Dominion Bank trades on the New York and Toronto stock exchanges under the ticker symbol "TD". For more information visit ********** Job Description Summary: This individual is needed to support production within projects as well as day to day support. There will be multiple projects within multiple lines of business. Ideal Candidate: This individual needs to be flexible with the testing calendar (they will need to work off hours, nights, weekend, weekend nights). They must be able to manage their time efficiently in managing, planning (project interface w/ personnel) and performance test script creation. They must also be able to utilize Load Runner. They are really looking for someone to add value to projects through testing tasks. They will be identifying issues and looking for resolutions. They need to also communicate the outcomes of the performance tests they are assigned too. Must also be able to analyze test results. Not really looking for management experience, but someone that has good sound experience listed. The ideal candidate will have good tenure and career progression. Responsibilities: • Perform a variety of performance related tests for web and client-server applications. • Manage multiple projects at the same time. • Work with client teams to determine testing requirements, create test plans, coordinate testing support, execute tests, and report results. • Create and modify automated test scripts using single/multiple protocols supported within test tools. • Determine test data needs. • Setup of test scenarios to match requirements based on client test needs. • Execute tests on performance specific tools such as: Load Runner/Performance Center & Quick Test Pro. • Analyze test results and identify possible performance related issues. • Write clear and concise performance reports and review them with clients. • Maintain flexible work schedules driven by test environment availability. • Provide ad-hoc performance testing/load generation for support of client side development tasks. • Provide performance tests to clients including but not limited to load tests, soak tests, stress tests, volume/capacity tests, and failover tests. Team Culture & Success Profile: The team is very flexible with scheduling around the testing times. Because they will need to work off hours at times, the hours per day will differ depending on the schedule. The successful candidate will have skills beyond performance testing; they will really understand the architecture, the components, and adding value in making suggestions on how the project teams can improve. Qualifications Top Technical Must Have Skills: • 7+ years performance testing related experience required • Proven hands on experience in testing for web & client-server applications. • Proven hands on scripting experience in Web Services, Citrix, Oracle 2-Tier, & Web HTTP • Advanced knowledge of Load Runner & Performance Center • Experience in test planning and interfacing with development, architecture, and business teams. Top Technical Nice to Have Skills: • RTE TN3270, Oracle 2-Tier, SQL, AJAX, JAVA Script, JAVA User, ODBC, and ODBC protocols. • Working knowledge of Quality Center • Knowledge of Quick Test Pro • Application/utilities development experience a plus. • Financial/banking experience will be a strongly preferred ‘nice to have' Soft Skills: • Excellent written and oral communication skills • Ability to analyze test results and communicate them in a meaningful way to technical as well as non-technical audiences • Excellent teamwork skills Additional Information All your information will be kept confidential according to EEO guidelines.
    $80k-106k yearly est. 1d ago
  • Quality Assurance Analyst - Journeyman

    ASM Research, An Accenture Federal Services Company

    Quality assurance lead job in Dover, DE

    ASM Research provides services in support of the Military OneSource Program for military members and their families, similar to a commercial Employee Assistance Program (EAP). This program provides a broad array of information, resources, referrals, and counseling to about 4.7 million persons or "participants," which includes military service members, their families, and eligible civilians at locations worldwide. Services are provided through a 24/7 contact center accessible via internet website, toll free telephone, secure real-time text/video chat, email, or postal mail and include non-medical counseling; financial counseling; tax assistance; spouse education and career information; adoption information; child care; Exceptional Family Member Programs (EFMPs); deployment support; disability information; elder care; educational services for adults, children, and youth; relocation services; pet care; health and wellness coaching; housing assistance; legal service referrals; single service member services; lodging; military benefits; relationship support; skill building services for parenting; spouse relocation and transition; peer-to-peer support; and support for everyday issues (e.g., locating a plumber or automobile mechanic). Quality Assurance Analysts provide QA support to monitor performance for all Military OneSource operations to meet minimum standards in the SLAs and Performance Metrics. In this role they will monitor customer interactions and review/analyze customer feedback to evaluate overall customer experience. Assigns root cause and identifies systemic quality problems. Uses data from call observations to create quality improvement action plans and drive projects working with team and third-party vendors. Accurately compares measurements between team, vendors and client partners. Reports findings from complaints and call monitoring to the client, internal, and vendor teams. Makes recommendations on quality initiatives. **Job Responsibilities** + Conducts audits and reviews using scoring protocols for calls and/or case records using a pre-determined set of criteria, documenting results in a detailed report. + Supports data entry and analysis following URAC minimum standards and defined SOPs as specified in the Quality Management Plan. + Maintains and provides all records and reports pertaining to QA documentation. + QA Analysts adhere to and promote auditing standards, participate in team meetings, training requirements and calibration sessions. + Supports analysis of Duty to Warn, Adverse Incidents, and Mandated Reporting in compliance with defined processes and reporting standards + Monitors customer interactions for timeliness of answer, active listening, request/issue identification, correct call hold, professionalism, compliance requirements, request/issue resolution, and appropriate closing. + Analyzes survey results for improving communication process and providing feedback to the communication owners. + Utilizes quality monitoring program to compile and track performance at individual, functional, and program levels. + Provides feedback to agents and managers based on observed strengths and improvement opportunities. + Analyzes readership, comprehension and application of communicated actions. + Serves as a resource and escalation point for all lines of business so that reviews of calls are accurate for technical content and employees are provided with the correct policies, procedures, and/or reference materials. + Identifies trends in service and provides that data to the training team to enhance current training. + Documents customer/call communications processes and makes recommendations. + Implements operational process improvement initiatives on a regular basis, as well as through long-term projects. + Provides call quality metrics data to generate and maintain volume forecasts to support management with scheduling and staffing needs. + Leads brainstorming sessions to improve call system, communications processes, customer satisfaction, agent processes and agent effectiveness. + Completes activities related to deploying communications including but not limited to creating checkpoints based on important points, creating surveys for reader feedback and continuous improvement, and providing recommendations for communications process improvement. + Coordinates with client to create content for agent communications. + Develops and distributes new agent communications, researching content and obtaining appropriate feedback and reviews as needed. + Creates and implements training plans to orient new hires and ensure a smooth transition from learning environment to daily production environment. + Identifies agent communication needs and makes recommendations to Call Center management. **Minimum Qualifications** + U.S. citizen and fluent English speaker + Possess strong written and verbal communication skills + Must submit to and successfully pass a DoD-initiated Tier 2 - Public Trust Background Investigation + Bachelor's degree and 5 years of contact center quality assurance experience (additional 4 years of work experience may be considered in lieu of Bachelor's degree) + Solid working knowledge of standard computer software (Microsoft Office business suite to include Outlook, Word, Excel, PowerPoint, and Project) **Other Job Specific Skills** + Demonstrated ability to contribute to quality assurance program creation or execution. + Experience with call center call monitoring/recording software. + Exceptional customer service and problem-solving skills. + Ability to explain and present ideas clearly and concisely to diverse audiences, using appropriate language. + Excellent analytical skills and strong decision-making abilities. + Proven ability to achieve and maintain departmental quality standards. + Strong Internet software and Windows operating systems and software skills. + Demonstrated ability to train and develop new and existing support agents. + Excellent interpersonal, facilitation, and relationship management skills. + Demonstrated ability to effectively communicate and interact with interdepartmental staff and across organizational lines. + Critical thinker with the ability to solve complex problems; able to apply quality improvement techniques. + Great coordination skills across multiple departments of the Customer system. **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. $25.00 EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.
    $64k-84k yearly est. 60d+ ago
  • Quality Assurance Engineer II

    Matrix Absence Management 3.5company rating

    Quality assurance lead job in Philadelphia, PA

    Job Responsibilities and Requirements The Quality Assurance Engineer II is responsible for designing automated tests to validate the functionality of applications. Responsibilities include creating the initial test designs, writing the scripts, installing the automation testing protocols, and reporting the results. Duties and Responsibilities * Maintain, create, and support the automation framework that has been established for Reliance Standard Life Insurance Company * Create and maintain API and UI automation test scripts using tools such as Postman, selenium, cucumber, playwright * Collaborate with Business Analysts, Developers, Test Engineers, and Managers to develop effective strategies and test plans * Work with cross-functional teams to ensure quality throughout the software development lifecycle * Review and analyze system specifications * Design, implement, execute and analyze automated test results * Conduct automation code reviews and ensure adherence to QA standards * Evaluate product code according to specifications * Create logs to document testing phases and defects * Report bugs and errors to development teams * Conduct post-release/post-implementation testing * Oversee all test events and manage multiple test events defining and staffing these test events with appropriate resources * Configure necessary hardware and operating environments as needed to complete assigned testing * Manage the defect database * Lead in the implementation of build strategies and CI/CD using tools such as Azure DevOps, Jenkins or similar. * Live and breathe the agile mindset and work in a fast-paced scrum environment * Stay up to date with new technologies and industry trends * Mentor and train others how to utilize test automation Required Knowledge, Skills, Abilities and/or Related Experience * Bachelor's Degree or higher in a business or technical discipline * 8 + years of additional relevant experience may be substituted for education * 5+ years working in a SCRUM or Agile engineering environment using Azure Devops, JIRA, or similar tools * 5+ years automation test design and execution * 3+ years with Java coding, Selenium, Cucumber Gherkin, REST-assured * 3+ years RESTful API service or micro services using tools such as Postman, SoapUI Pro or Rest-assured * 3+ years SQL scripting experience. * 3+ years working with TestNG, NUnit, or Junit * 3+ years MSBuild build system experience such as Azure Pipelines, Jenkins or similar * Excellent communication skills * Attention to detail * Analytical mind and problem-solving aptitude * Strong organizational skills Preferred * Experience with JMeter or Microsoft performance and ad testing framework. * Experience with Python and C# * Experience with Cloud (MS Azure, AWS) testing * ISTQB Certified Testing Foundation Level (CTFL) Certificate Ability to Travel: Up to 10% The expected hiring range for this position is $80,640.00 - $107,660.00 annually for work performed in the primary location (Philadelphia, PA). This expected hiring range covers only base pay and excludes any other compensation components such as commissions or incentive awards. The successful candidate's starting base pay will be based on several factors including work location, job-related skills, experience, qualifications, and market conditions. These ranges may be modified in the future. Work location may be flexible if approved by the Company. What We Offer At Reliance Matrix, we believe that fostering an inclusive culture allows us to realize more of our potential. And we can't do this without our most important asset-you. That is why we offer a competitive pay package and a range of benefits to help team members thrive in their financial, physical, and mental wellbeing. Our Benefits: * An annual performance bonus for all team members * Generous 401(k) company match that is immediately vested * A choice of three medical plans (that include prescription drug coverage) to suit your unique needs. For High Deductible Health Plan enrollees, a company contribution to your Health Savings Account * Multiple options for dental and vision coverage * Company provided Life & Disability Insurance to ensure financial protection when you need it most * Family friendly benefits including Paid Parental Leave & Adoption Assistance * Hybrid work arrangements for eligible roles * Tuition Reimbursement and Continuing Professional Education * Paid Time Off - new hires start with at least 20 days of PTO per year in addition to nine company paid holidays. As you grow with us, your PTO may increase based on your level within the company and years of service. * Volunteer days, community partnerships, and Employee Assistance Program * Ability to connect with colleagues around the country through our Employee Resource Group program Our Values: * Integrity * Empowerment * Compassion * Collaboration * Fun EEO Statement Reliance Matrix is an equal opportunity employer. We adhere to a policy of making employment decisions without regard to race, color, religion, sex, national origin, citizenship, age or disability, or any other classification or characteristic protected by federal or state law or regulation. We assure you that your opportunity for employment depends solely on your qualifications. #LI-Hybrid .
    $80.6k-107.7k yearly Auto-Apply 2d ago
  • Quality Assurance Engineer II

    Standard Security Life Insurance Company of New York

    Quality assurance lead job in Philadelphia, PA

    Job Responsibilities and Requirements The Quality Assurance Engineer II is responsible for designing automated tests to validate the functionality of applications. Responsibilities include creating the initial test designs, writing the scripts, installing the automation testing protocols, and reporting the results. Duties and Responsibilities Maintain, create, and support the automation framework that has been established for Reliance Standard Life Insurance Company Create and maintain API and UI automation test scripts using tools such as Postman, selenium, cucumber, playwright Collaborate with Business Analysts, Developers, Test Engineers, and Managers to develop effective strategies and test plans Work with cross-functional teams to ensure quality throughout the software development lifecycle Review and analyze system specifications Design, implement, execute and analyze automated test results Conduct automation code reviews and ensure adherence to QA standards Evaluate product code according to specifications Create logs to document testing phases and defects Report bugs and errors to development teams Conduct post-release/post-implementation testing Oversee all test events and manage multiple test events defining and staffing these test events with appropriate resources Configure necessary hardware and operating environments as needed to complete assigned testing Manage the defect database Lead in the implementation of build strategies and CI/CD using tools such as Azure DevOps, Jenkins or similar. Live and breathe the agile mindset and work in a fast-paced scrum environment Stay up to date with new technologies and industry trends Mentor and train others how to utilize test automation Required Knowledge, Skills, Abilities and/or Related Experience Bachelor's Degree or higher in a business or technical discipline 8 + years of additional relevant experience may be substituted for education 5+ years working in a SCRUM or Agile engineering environment using Azure Devops, JIRA, or similar tools 5+ years automation test design and execution 3+ years with Java coding, Selenium, Cucumber Gherkin, REST-assured 3+ years RESTful API service or micro services using tools such as Postman, SoapUI Pro or Rest-assured 3+ years SQL scripting experience. 3+ years working with TestNG, NUnit, or Junit 3+ years MSBuild build system experience such as Azure Pipelines, Jenkins or similar Excellent communication skills Attention to detail Analytical mind and problem-solving aptitude Strong organizational skills Preferred Experience with JMeter or Microsoft performance and ad testing framework. Experience with Python and C# Experience with Cloud (MS Azure, AWS) testing ISTQB Certified Testing Foundation Level (CTFL) Certificate Ability to Travel: Up to 10% The expected hiring range for this position is $80,640.00 - $107,660.00 annually for work performed in the primary location (Philadelphia, PA). This expected hiring range covers only base pay and excludes any other compensation components such as commissions or incentive awards. The successful candidate's starting base pay will be based on several factors including work location, job-related skills, experience, qualifications, and market conditions. These ranges may be modified in the future. Work location may be flexible if approved by the Company. What We Offer At Reliance Matrix, we believe that fostering an inclusive culture allows us to realize more of our potential. And we can't do this without our most important asset-you. That is why we offer a competitive pay package and a range of benefits to help team members thrive in their financial, physical, and mental wellbeing. Our Benefits: An annual performance bonus for all team members Generous 401(k) company match that is immediately vested A choice of three medical plans (that include prescription drug coverage) to suit your unique needs. For High Deductible Health Plan enrollees, a company contribution to your Health Savings Account Multiple options for dental and vision coverage Company provided Life & Disability Insurance to ensure financial protection when you need it most Family friendly benefits including Paid Parental Leave & Adoption Assistance Hybrid work arrangements for eligible roles Tuition Reimbursement and Continuing Professional Education Paid Time Off - new hires start with at least 20 days of PTO per year in addition to nine company paid holidays. As you grow with us, your PTO may increase based on your level within the company and years of service. Volunteer days, community partnerships, and Employee Assistance Program Ability to connect with colleagues around the country through our Employee Resource Group program Our Values: Integrity Empowerment Compassion Collaboration Fun EEO Statement Reliance Matrix is an equal opportunity employer. We adhere to a policy of making employment decisions without regard to race, color, religion, sex, national origin, citizenship, age or disability, or any other classification or characteristic protected by federal or state law or regulation. We assure you that your opportunity for employment depends solely on your qualifications. #LI-Hybrid .
    $80.6k-107.7k yearly Auto-Apply 3d ago

Learn more about quality assurance lead jobs

How much does a quality assurance lead earn in Vineland, NJ?

The average quality assurance lead in Vineland, NJ earns between $77,000 and $133,000 annually. This compares to the national average quality assurance lead range of $72,000 to $123,000.

Average quality assurance lead salary in Vineland, NJ

$101,000
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