Quality assurance lead jobs in West Virginia - 57 jobs
Quality Analyst
Northrop Grumman 4.7
Quality assurance lead job in West Virginia
RELOCATION ASSISTANCE: No relocation assistance available CLEARANCE TYPE: NoneTRAVEL: Yes, 10% of the TimeDescriptionAt Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work - and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history.
Northrop Grumman's Defense Systems sector is currently seeking a Quality Analyst to support our growing business in our Rocket Center, West Virginia location.
No remote work opportunities available for this position.
Rocket Center, WV is located along the North Branch Potomac River in Mineral County, West Virginia and is home to the Allegany Ballistics Laboratory (ABL), a government installation operated by Northrop Grumman. Known for its scenic mountain landscapes, rolling hills and state parks, the region offers a multitude of outdoor recreational opportunities to include hiking, mountain biking, skiing, fishing, hunting and whitewater rafting. Where can you get to from Rocket Center? We are just a couple hours from Washington, D.C., Baltimore, and Pittsburgh and not far from Philadelphia, Virginia and Ohio. If you enjoy a beautiful all-weather climate, low cost of living, zero gridlock traffic, outdoor activities, and easy access to major cities along the east coast - this area has a lot to offer!
Learn more about our site here:
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Specific responsibilities include the following:
Collect, analyze, and report data to assist quality engineer and management in assessing measures of performance.
Evaluate quality data collection systems and processes to determine whether these data collection processes adequately depict the quality of products and processes involving suppliers, manufacturing test and life cycle management.
Support projects and processes that ensure continuously improving value to our customers and market segments.
Create organizational value by implementing innovative solutions and best practices involved in all processes of the product realization value stream.
Assist Quality Engineers with inspection definitions and supplier requirements.
Observe and identify improvement opportunities to Mission Assurance Engineering for discrepancy items and reporting.
Verify process control activities and reports deficiencies as appropriate.
Initiate quality alerts for potential process and product discrepancies that may affect performance.
Assist Mission Assurance Engineers with root cause analysis investigations and corrective action development.
Support Mission Assurance Engineers in conducting Corrective Action Review Board activities.
Investigate internal audit-related findings and helps coordinate activities to resolve issues.
Ensure team tasking with quality management and support staff to develop solutions to help manage variability.
Support the administration of the Quality Management System Documentation and Record Control processes.
Prepare and present data in management-level presentations.
Support, communicate, re-enforce, and defend the mission, values, and culture of the organization.
Put your skills to the test by pushing the boundaries of what's possible. From global defense to sustainment and modernization to deterring and defeating any adversary, your experience and ability will make it a reality. Our programs are built on equal parts of curiosity and collaboration. Our combined effort means our customers can connect and defend millions of people around the world. With Northrop Grumman, you'll have the opportunity to be an essential part of projects that will define your career, now and in the future. #NGSkills
Basic Qualifications:
Must have 7 years of relevant experience. Will consider a bachelors degree with 3 years of experience or a masters degree with 1 year of experience.
Ability to deal with problems involving inputs and variables throughout the processes.
Demonstrated ability to read and interpret written procedures.
Ability to apply basic problem-solving skills
Ability to follow standard work.
Ability to manage multiple tasks and areas of focus.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to effectively present information and respond to questions from area managers, vendors, and customers.
General knowledge of quality management system
Preferred Qualifications:
In-depth knowledge of market segments.
Knowledge of AS9100
Detailed knowledge of Microsoft Excel
Primary Level Salary Range: $65,500.00 - $98,300.00The above salary range represents a general guideline; however, Northrop Grumman considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions.Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay. Annual bonuses are designed to reward individual contributions as well as allow employees to share in company results. Employees in Vice President or Director positions may be eligible for Long Term Incentives. In addition, Northrop Grumman provides a variety of benefits including health insurance coverage, life and disability insurance, savings plan, Company paid holidays and paid time off (PTO) for vacation and/or personal business.The application period for the job is estimated to be 20 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates.Northrop Grumman is an Equal Opportunity Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO and pay transparency statement, please visit *********************************** U.S. Citizenship is required for all positions with a government clearance and certain other restricted positions.
$65.5k-98.3k yearly Auto-Apply 16d ago
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C-UAS Test Analyst
Parsons Commercial Technology Group Inc.
Quality assurance lead job in West Virginia
In a world of possibilities, pursue one with endless opportunities. Imagine Next! At Parsons, you can imagine a career where you thrive, work with exceptional people, and be yourself. Guided by our leadership vision of valuing people, embracing agility, and fostering growth, we cultivate an innovative culture that empowers you to achieve your full potential. Unleash your talent and redefine what's possible.
Job Description:
Parsons is looking for an amazingly talented Test Analyst to join our team! In this role you will get to conduct acceptance and operational evaluation assessments as part of a fast-paced, cross-functional C-UAS project team.
What You'll Be Doing:
* Support test engineers in test planning and data collection activities
* Support the planning of test activities by developing a historical record of test activities to include but not limited to target ground truth, target operational capabilities, meteorological data, and mission information
* Responsible for target placement, target configuration, and target operator instructions and guidance
* Summarizes and merges ground truth collected information into summary reports
* Assist with general test support to include test set-up and tear-down
* Develop and use algorithms to process raw test data
* Generate insights from distilled test results for client and senior leader consumption
* Assist in drafting technical documentation
* Travel to assist off-site testing (up to 15%)
* Physical requirements can include walking, climbing, crawling through small spaces, and standing or sitting for long periods of time
What Required Skills You'll Bring:
* Bachelor's Degree in Computer Science, Mathematics/Statistics, or Engineering with 0-2 years of experience is required OR more than 4 years of experience conducting data analytics on a daily basis
* Experience with Python, JavaScript, Linux, and command line
* Experience with statistics and data analysis
* Microsoft Suite proficiency
* Experience writing technical documentation
* Proficiency in root cause analysis
* Part 107 Certificate
What Desired Skills You'll Bring:
* Statistical modeling (MATLAB and R)
* Data mining
* Database management (MySQL)
* Report generation
* Programming
* Web development (HTML, PHP, CSS, and JavaScript)
* Data visualization (Tableau and Power BI)
Security Clearance Requirement:
A security clearance is not required to apply; however, the selected candidate must be able to obtain a Secret clearance which requires U.S. citizenship, prior to the start date.
This position is part of our Federal Solutions team.
The Federal Solutions segment delivers resources to our US government customers that ensure the success of missions around the globe. Our intelligent employees drive the state of the art as they provide services and solutions in the areas of defense, security, intelligence, infrastructure, and environmental. We promote a culture of excellence and close-knit teams that take pride in delivering, protecting, and sustaining our nation's most critical assets, from Earth to cyberspace. Throughout the company, our people are anticipating what's next to deliver the solutions our customers need now.
Salary Range: $72,900.00 - $127,600.00
We value our employees and want our employees to take care of their overall wellbeing, which is why we offer best-in-class benefits such as medical, dental, vision, paid time off, 401(k), life insurance, flexible work schedules, and holidays to fit your busy lifestyle!
Parsons is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status or any other protected status.
We truly invest and care about our employee's wellbeing and provide endless growth opportunities as the sky is the limit, so aim for the stars! Imagine next and join the Parsons quest-APPLY TODAY!
Parsons is aware of fraudulent recruitment practices. To learn more about recruitment fraud and how to report it, please refer to ************************************************
$72.9k-127.6k yearly Auto-Apply 23d ago
SAP Test Lead
Cayuse Holdings
Quality assurance lead job in Charleston, WV
**Job** **Title:** SAP Test Lead **Type:** Independent Contract - Corp to Corp/1099 **Contract Length:** 6 months - Potentially Renewable The SAP Test Lead role offers a unique opportunity to drive critical testing initiatives within SAP implementation and enhancement projects. As an independent contractor, the Test Lead will be responsible for ensuring the quality, reliability, and performance of SAP applications by defining and executing robust testing strategies. This role requires a combination of technical expertise in SAP, strong leadership capabilities, and experience in various testing methodologies and frameworks. The SAP Test Lead will collaborate with cross-functional teams, including business stakeholders, developers, and project managers, to deliver high-quality SAP solutions while mitigating risks and ensuring seamless integration with business processes. This position is well-suited for seasoned professionals who thrive in dynamic project-based environments and can deliver exceptional results with minimal supervision.
**Responsibilities**
**Key Responsibilities:**
+ Test Planning & Strategy: Define the overall test scope, objectives, and approach for project/engagement. Develop detailed test plans, schedules, and deliverables for all testing phases (e.g., SIT, UAT, performance, regression).
+ Environment & Data Management: Ensure the readiness of test environments and manage test data for various testing phases.
+ Team Leadership & Management: Lead, mentor, and motivate the testing team, assigning tasks, monitoring progress, and providing regular feedback and guidance.
+ Test Case Development & Execution: Oversee the design and development of comprehensive test scenarios and test cases that cover all functional and non-functional requirements. Ensure test execution follows the established plan.
+ Defect Management: Track, document, and manage defects using a bug tracking system. Liaise with developers and other stakeholders to ensure timely resolution and retesting of issues.
+ Reporting & Communication: Prepare and present regular status reports, quality metrics, and test results to project managers, senior management, and clients. Facilitate communication between testing, development, and business teams.
+ Risk Management: Identify potential project risks, develop mitigation strategies, and prioritize testing activities based on risk and business impact.
**Qualifications**
**Required Skills & Qualifications:**
+ **Experience** :
+ Experience in at least one full lifecycle SAP implementation project (e.g., S/4HANA, ECC).
+ Experience working in Agile, Waterfall, and hybrid methodologies.
+ **Technical Knowledge** :
+ Understanding of core SAP modules and end-to-end business processes. Understanding of SAP EAM module will be a plus.
+ Proficiency with test management and defect tracking tools (e.g., Microsoft Azure, JIRA, HP ALM, SAP Solution Manager).
+ Hands-on experience with performance testing frameworks/tools.
+ **Soft Skills** :
+ Excellent leadership, communication, and stakeholder management skills.
+ Strong analytical, problem-solving, and decision-making abilities.
+ Strong organizational and project management skills.
**Other Duties:** _Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice._
_Cayuse is an Equal Opportunity Employer. All employment decisions are based on merit, qualifications, skills, and abilities. All qualified applicants will receive consideration for employment in accordance with any applicable federal, state, or local l_ _aw._
**Pay Range**
USD $55.00 - USD $65.00 /Hr.
Submit a Referral (**************************************************************************************************************************
**Can't find the right opportunity?**
Join our Talent Community (********************************************************** or Language Services Talent Community (******************************************************** and be among the first to discover exciting new possibilities!
**Location** _US-_
**ID** _2025-3043_
**Category** _Information Technology_
**Position Type** _Independent Contractor_
**Remote** _Yes_
**Clearance Required** _None_
$55-65 hourly 60d+ ago
Do Not Apply - Test
Maximus 4.3
Quality assurance lead job in Morgantown, WV
Description & Requirements Test Essential Duties and Responsibilities: - Responsible for performing analyses of numerous Human Resources programs and initiatives. - Responsible for analyzing and reporting Human Resources staffing initiatives on weekly, monthly, quarterly and annual basis such as: Turnover/Attrition, Headcount and Forecasting and make recommendations for action or improvement based upon results.
- Create, maintain, and analyze timely analytics/metrics on Human Resources initiatives.
- Create and maintain any additional ad hoc analytics requests.
- Responsible for creating and maintaining new/innovative reporting platforms to convey results using the allocated tools.
- Responsible for converting complex data into visually appealing presentation formats to be delivered to audiences at all levels.
- Assist Human Resources in carrying out various human resources programs and procedures.
Minimum Requirements
- Bachelor's degree with 3+ years of experience.
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************.
Minimum Salary
$
50,000.00
Maximum Salary
$
50,000.00
$50k-95k yearly est. Easy Apply 7d ago
Quality Assurance (Automation) Tester
Govcio
Quality assurance lead job in Charleston, WV
GovCIO is currently hiring fora **Quality Assurance (Automation) Tester** todo full lifecycle application testing of EEOC Enterprise applications. This position will be remote. **Responsibilities** Designs, develops, and implements testing methods and equipment to ensure that the product will perform to specifications. Plans and arranges the labor, schedules, and equipment required for testing and evaluating the product. Designs test cases for test plans and creates test scenarios in which tests are carried out. Compiles data, defines required changes and reports defects and problems that occurred during the test process. Implements and participates in the walkthrough of the product. Automated testing may be used for leveling based on hiring manager discretion.
+ Consults with the development and/or requirements team to coordinate and test applications.
+ Performs analysis, diagnostics and preliminary evaluations of products. Develop testing procedures.
+ Develops test plans, scripts, scenarios, functional tests, regression tests, and deployment tests.
+ Implements the testing processes and ensures all test activities follow those processes. Produces reports on each test activity and tracks test metrics.
+ Monitors for continual test process improvement through failure analysis, throughput analysis, yield analysis, and report to management periodically.
**Qualifications**
Bachelor's with 5 - 8 years (or commensurate experience)
Required Skills and Experience
+ Clearance Required:
+ Solid understanding of **Agile/scrum** software development and release process.
+ Create mature **automated frameworks** for validating end-to-end scenarios for highly integrated system.
+ **Write Java code** to automate the test of business layer or data layer applications.
+ Core Java skills, **write code using Selenium** and Java.
+ **Proficiency with SQL queries** and solid understanding of backend systems.
+ Solid understanding of implementation of Selenium **BDD** **framework** .
+ Excellent understanding of Cucumber BDD framework and various reporting mechanisms.
+ Solid experience with API testing tools like POSTMAN.
+ Design and develop UI automation framework to support complex applications.
+ Expertise with service-oriented architecture and REST APIs.
+ Test system changes to prepare for production deployment.
+ Execute test plans, scenarios, scripts, or procedures.
+ Document software defects and report defects in JIRA.
+ Perform functional, non-functional, System integration and regression testing.
+ Experience with cloud systems like Azure.
+ Proven experience with Version control systems such as GitHub & Git.
+ Maintain and update automation code with new release of the application.
+ Solid understanding of implementation of Selenium BDD framework.
+ Excellent understanding of Cucumber BDD framework and various reporting mechanisms.
+ Solid experience with API testing tools like POSTMAN.
+ Experience with application monitoring systems like DataDog, Splunk etc.
+ Excellent communication skills.
+ Must be a team player.
**Company Overview**
GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.
But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?
**What You Can Expect**
**Interview & Hiring Process**
If you are selected to move forward through the process, here's what you can expect:
+ During the Interview Process
+ Virtual video interview conducted via video with the hiring manager and/or team
+ Camera must be on
+ A valid photo ID must be presented during each interview
+ During the Hiring Process
+ Enhanced Biometrics ID verification screening
+ Background check, to include:
+ Criminal history (past 7 years)
+ Verification of your highest level of education
+ Verification of your employment history (past 7 years), based on information provided in your application
**Employee Perks**
At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including:
+ Employee Assistance Program (EAP)
+ Corporate Discounts
+ Learning & Development platform, to include certification preparation content
+ Training, Education and Certification Assistance*
+ Referral Bonus Program
+ Internal Mobility Program
+ Pet Insurance
+ Flexible Work Environment
*Available to full-time employees
Our employees' unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of our company. Join us and be a part of a culture that invests in its people and prioritizes continuous enhancement of the employee experience.
**We are an Equal Opportunity Employer.** All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.
**Posted Pay Range**
The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an "at-will position" and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.
**Posted Salary Range**
USD $100,000.00 - USD $110,000.00 /Yr.
Submit a referral to this job (**********************************************************************************************************************************************
**Location** _US-Remote_
**ID** _2025-7211_
**Category** _Software Engineering Services_
**Position Type** _Full-Time_
$100k-110k yearly 34d ago
Test Automation - Manager
Forhyre
Quality assurance lead job in Ansted, WV
Job Description
We are currently seeking a highly skilled and experienced Test Automation Manager.
As the Test Automation Manager, you will be responsible for leading and managing our automation testing efforts. Your extensive experience in automation testing, along with your proficiency in various automation tools and frameworks, will be essential in ensuring the quality and efficiency of our software testing processes.
Responsibilities:
Lead and manage the test automation team, providing guidance and support in implementing effective automation strategies.
Design, develop, and maintain automation frameworks and test scripts using Selenium, UFT / QTP, Botium Testing tool, C#, Chatbot Testing, ComputerVision Testing, Cypress, Katalon, MBT, ML/NLP Testing, PTF, RPA Testing, SAP Worksoft, Service Now, Talos, Test complete, Tosca, UFT, Voice bot/IVR Testing, Automation Testing - UFT / QTP, Botium Testing tool, Chatbot Testing, ComputerVision Testing, Java Script, JDBC, JIRA Administrator - Testing, ML/NLP Testing, Model based testing (MBT), PS Testing, Rest Assured, RPA Testing, SOAP UI, Voice bot/IVR Testing, Web services Testing-SOAP UI.
Utilize your expertise in Karate framework to build and enhance automation testing capabilities.
Collaborate with cross-functional teams to analyze software requirements and design test cases accordingly.
Drive the adoption of best software engineering practices including CI/CD and automated testing.
Stay updated with the latest advancements in automation testing tools and platforms.
Provide leadership in innovation and adoption of leading test platforms/solutions.
Train and mentor team members on automation testing best practices.
Monitor and report on the progress and performance of automation testing activities.
Requirements:
8-12 years of experience in automated testing, with at least 5 years focused specifically on automation testing.
Proficiency in building automation frameworks and writing automation test scripts using Java.
Strong understanding of Java/J2EE development to design, implement, and triage defects or issues.
Expertise in Karate framework is mandatory.
Familiarity with leading tools such as Maven, Jenkins, Bitbucket/Git Repos.
Proven ability to build automation testing frameworks from scratch using tools like Karate, Selenium, Cucumber, Rest Assured, etc.
Solid understanding of good software engineering practices including CI/CD and automated testing.
Excellent problem-solving skills and attention to detail.
Strong leadership abilities and the ability to effectively manage a team.
If you are a highly motivated and experienced Test Automation Manager looking for an exciting opportunity in an innovative environment, we encourage you to apply. Please submit your resume and cover letter outlining your relevant experience and qualifications.
$75k-98k yearly est. 28d ago
Quality Assurance Analyst
Psi Services 4.5
Quality assurance lead job in Charleston, WV
**About PSI** We are PSI Services. We power world leading tests. Delivered with trusted science and the very best test taker experience. PSI supports test-takers on their journey to pursuing dreams and gaining certifications that are important to them. They believe that their dreams are worth working for; that their dreams are worth the effort. And we believe that too. This is our core purpose, to empower people to achieve their dreams. We do this by being the best provider of workforce solutions, which foster both technology and science to deliver the best solutions for our test takers.
We are searching for top talent to join our PSI team and help grow our products and services. We have a creative, supportive and inclusive culture where we empower people in their careers to be their authentic self and make the most of their great talent.
At PSI, we are committed to helping people meet their potential and we believe that promoting diversity, equity and inclusion is critical to our success. That's why you'll find these ideals are intrinsic to our company culture and applied throughout the employee lifecycle.
Learn more about what we do at: *************************
**About the Role**
+ The Quality Assurance Analyst is responsible for ensuring quality of technology that PSI provides to its customers. The person in this role works closely with the Software Engineering teams to understand what has been developed. They also work closely with the solutions and product teams to ensure business requirements are being tested. This role is critical to the successful delivery of PSI's services and the quality of its products. This role adds significant value to the operation of PSI's Credentialing business, as this work is crucial for supporting our customers first-hand with a quality service and maintaining our people-focused brand.
+ This is a full-time permanent role, with flexible hours around core office availability Monday to Friday. The role can be performed remotely, working across time zones, with occasional travel required for meetings, events and workshops.
**Role Responsibilities**
+ Responsible for managing and executing end-to-end testing for key technology platforms and be accountable for test projects.
+ Use principles, guidelines, and best practices as defined, and document testing plans.
+ Gather and present testing metrics and testing activities for the projects to key stakeholders.
+ Closely work with product teams to understand requirements and other performance SLAs.
+ Reviewing and analysing feature requirements exit criteria and design test scenarios.
+ Perform various types of testing, including but not limited to the following: Functional, Regression, integration, backend data validation, usability, end to end system testing, API testing, performance/stress testing and ensure bug-free applications go to production.
+ Writing, executing, and managing the manual test cases.
+ Identify, validate, communicate, and track to closure defects and risks to the development team(s) and clearly communicate testing status and QA roadblocks to the QA manager and Product Managers. Interacts closely with members of cross-functional project team including Development, PMs, and Client Services.
+ Provide the UAT support for business users as well as client.
+ Reporting defects accurately and managing to successful resolution via Jira.
+ Maintaining and creating product knowledge documentation.
+ Investigate and attempt to diagnose customer support reported defects.
+ Participate in sprint planning, scrum, and backlog grooming ceremonies.
+ Researching and embrace new techniques and technology to improve testing
+ Strong SQL skills to validate data from multiple sources like Files, XMLs, Databases.
**Knowledge, Skills and Experience Requirements**
+ 3 years' experience in progressively responsible information technology.
+ Proven experience and knowledge of QA methods, standards and processes, e.g. Agile / SDLC.
+ Excellent numerical skills and understanding of data analysis/statistical methods.
+ Familiarity with the software development lifecycle and with automation testing technologies.
+ Experience with version management and ticketing systems, e.g. SVN, Jira.
+ Experience with RDBMS and SQL, ISTQB principles, testing and debugging in multiple browsers/OS, and experience with API testing tools such as Post-Man or Soup UI.
+ Experience with accessibility testing is huge plus.
+ Experience with QA automation tools, test automation frameworks, writing and executing the automation scripts with Selenium WebDriver in JAVA or C# is preferable but not essential.
**Benefits & Culture**
At PSI, our culture is to be transparent and fair. That's why all of our roles have been benchmarked at a competitive rate against the local market they are based in. To be transparent all of our adverts now include the salary so you can see if we align with your expectations when looking for your next role.
In addition to a competitive salary, we offer a comprehensive benefits package and supportive culture when you join us. This includes:
+ 401k/Pension/Retirement Plan - with country specific employer %
+ Enhanced PTO/Annual Leave
+ Medical insurance - country specific
+ Dental, Vision, Life and Short-Term Disability for US
+ Flexible Spending Accounts - for the US
+ Medical Cashback plan covering vision, dental and income protection for UK
+ Employee Assistance Programme
+ Commitment and understanding of work/life balance
+ Dedicated DE&I group that drive core people initiatives
+ A culture of embracing wellness, including regular global initiatives
+ Access to supportive and professional mechanisms to help you plan for your future
+ Volunteer Day and a culture of giving back to our community and industry through volunteering opportunities
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights (**************************** notice from the Department of Labor.
$55k-78k yearly est. 36d ago
Senior Test Engineer
ASM Research, An Accenture Federal Services Company
Quality assurance lead job in Charleston, WV
The Senior Test Engineer will be responsible for the oversight and execution of test scripts, scenarios, evidence, and regression testing across the Electronic Health Record (EHR) workflows. **Role Responsibilities** Quality Assurance and Testing Standards:
+ Drive quality testing solutions by planning and constructing test scripts using quality processes and methodologies for Accenture or its clients.
+ Develop, update, and maintain quality testing standards and procedures.
+ Develop, update, and maintain quality testing standards and procedures, including issue management and escalation.
+ Optimize processes and methods to deliver quality work.
Test Planning and Strategy:
+ Develop end-to-end testing strategies.
+ Define test plans and entry/exit criteria.
+ Create test models (plans, data, and scripts), including test data.
+ Allocate test resources to application tests in a multi-test environment.
Test Execution and Coordination:
+ Execute testing efforts by delivering application and component releases.
+ Coordinate and execute regression testing, test automation, performance testing, functionality testing, and usability testing.
+ Lead other testers on the testing team and manage testing process questions and issues.
Performance Tracking and Metrics:
+ Define and track test metrics, including code coverage, quality, and performance.
+ Scheduling and Estimation:
+ Determine and meet time estimates and schedules for testing efforts.
Strategic Alignment:
+ Adhere to the strategic direction set by senior management.
+ Act independently to determine methods and procedures for new assignments.
+ Make decisions that impact the team through regular consultation with senior management.
Communication and Collaboration:
+ Communicate effectively with clients and stakeholders.
**Minimum Qualifications**
+ Must be a US citizen.
+ Must have a Bachelor's degree in Computer Science, Technology, Computer Information Systems, Computer Applications, Engineering, or related field.
+ Must have at least 5 years of progressive post-baccalaureate experience in the IT industry.
+ Must have experience in each of the following:
+ Software Testing
+ Providing solutions in planning, constructing, and executing test scripts
+ Designing, developing, and implementing test plans and test cases
+ Conducting defect triage meetings with development and business teams.
+ Coordination of software testing activities (integrated testing, unit testing, user acceptance testing, production validation)
+ Must be prepared to undergo a Tier III investigation for a Public Trust Level 3 clearance.
Other Job Specific Skills
+ Experience within the Healthcare or Provider Industry
+ Experience with healthcare provider workflows including but limited to: Revenue Cycle, Ambulatory, Lab, Pharmacy, Supply Chain, and Telehealth.
+ Experience with the Cerner/Oracle Health EHR is **REQUIRED**
+ Understanding of Health Integration Standards (DICOM / HL7 v2 / FHIR / C-CDA Standard)
+ Experience with System Integration Testing
**Compensation Ranges**
Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.
**EEO Requirements**
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.
Physical Requirements
The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.
**Disclaimer**
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
$78,400 - 125,000
EEO Requirements
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.
$78.4k-125k yearly 60d+ ago
SAP Software Engineer - Data Conversions, Data Quality, and Reporting
Cardinal Health 4.4
Quality assurance lead job in Charleston, WV
**_What Application Development & Maintenance contributes to Cardinal Health_** Information Technology oversees the effective development, delivery, and operation of computing and information services. This function anticipates, plans, and delivers Information Technology solutions and strategies that enable operations and drive business value.
Application Development & Maintenance performs configuration or coding to develop, enhance and sustain the organization's software systems in a cross-functional team environment through adherence to established design control processes and good engineering practices. This job family programs and configures end user applications, systems, databases and websites to achieve the organization's internal needs and externally-facing business needs. Application Development & Maintenance partners with business leaders, investigates user needs and conducts regular assessments, maintenance and enhancements of existing applications.
The SAP Software Engineer focused on Data Conversions, Data Quality, and Reporting is responsible for designing, developing, and maintaining data solutions that ensure data integrity and enable effective business intelligence. The role combines technical skills in data migration and ETL processes with an understanding of data governance and reporting tools.
**_What is expected of you and others at this level_**
+ Applies comprehensive knowledge and a thorough understanding of concepts, principles, and technical capabilities to perform varied tasks and projects
+ May contribute to the development of policies and procedures
+ Works on complex projects of large scope
+ Develops technical solutions to a wide range of difficult problems
+ Solutions are innovative and consistent with organization objectives
+ Completes work; independently receives general guidance on new projects
+ Work reviewed for purpose of meeting objectives
+ May act as a mentor to less experienced colleagues
**_Responsibilities_**
+ Design and execute data conversion strategies for SAP implementations and upgrades, including data extraction, transformation, and loading (ETL) from legacy systems into SAP.
+ Utilize SAP data migration tools such as SAP Data Services, LSMW, and Migration Cockpit to perform data loads and conversions.
+ Develop and maintain technical specifications, data mapping documents, and transformation rules.
+ Collaborate with business and technical teams to gather data requirements and ensure seamless data flow across systems.
+ Establish and maintain data quality frameworks to ensure the accuracy, consistency, and integrity of master and transactional data in SAP.
+ Perform data profiling, cleansing, and validation to identify and resolve data discrepancies before and after migration.
+ Define and monitor data quality metrics and key performance indicators (KPIs).
+ Work with business data stewards to correct data quality issues and promote data governance policies and standards.
+ Design, develop, and implement reporting solutions, dashboards, and analytical models using SAP technologies like SAP Analytics Cloud (SAC), SAP BW/4HANA, or SAP Fiori.
+ Translate business needs into technical specifications for reports and ad-hoc queries.
+ Optimize report performance and data extraction processes for efficiency.
+ Provide support and training to end-users on reporting tools to enable data-driven decision-making
**_Qualifications_**
+ Bachelor's Degree in related field preferred or equivalent work experience preferred
+ Proven experience in SAP Data Conversions, migrations and ETL processes.
+ Proficiency with SAP data tools such as SAP Data Services, SAP BW/HANA or SAP Analytics Cloud
+ Strong knowledge of SQL, data modelling and database concepts
+ Experience with SAP modules and data structures (e.g., Master Data, Financials, Supply Chain, OTC, PTP processes).
+ Excellent analytical, problem solving and communication skills
+ Ability to work both independently and collaboratively with cross-functional teams
**Anticipated salary range:** $94,900 - $135,600
**Bonus eligible:** No
**Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
+ Medical, dental and vision coverage
+ Paid time off plan
+ Health savings account (HSA)
+ 401k savings plan
+ Access to wages before pay day with my FlexPay
+ Flexible spending accounts (FSAs)
+ Short- and long-term disability coverage
+ Work-Life resources
+ Paid parental leave
+ Healthy lifestyle programs
**Application window anticipated to close:** 01/20/2026 *if interested in opportunity, please submit application as soon as possible.
The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity
_Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._
_Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._
_To read and review this privacy notice click_ here (***************************************************************************************************************************
$94.9k-135.6k yearly 60d+ ago
Quality Assurance Specialist
Highland-Clarksburg Hospital 3.5
Quality assurance lead job in Clarksburg, WV
The QA Specialist will have an active role in all aspects of quality review, inspections and audits to ensure ongoing implementation of quality improvement initiatives. This position will assist in preparing internal audit reports reflecting the results of the work performed. The position will assist with analyzing processes and problem data for trends and aid in making recommendations on possible corrections to processes and documentation. Assist the department as needed to ensure compliance with Joint Commission, OHFLAC, CMS, and all state and federal agencies. QA Analyst Specialist reports to CQO.
ESSENTIAL FUNCTIONS:
1. Conduct regular quality of documentation audits and coordinate ongoing monitoring of documentation accuracy.
2. Perform quality assurance audits, inspections, monitoring procedures against hospital policy/procedure, regulations, and other guidance materials as applicable.
3. Reviews and identifies policy updates and revisions
4. Responsible for writing and reviewing quality assurance protocols.
5. Responsible for auditing and monitors current document both electronically and paper on hospital units to ensure completion of documents.
6. Identifies trends in Risk Management.
7. Positively influence hospital through successful contributions, active participation, and identification of compliance gaps.
8. Assists as directed with regulatory agencies to include The Joint Commission, OHFLAC, and CMS.
9. Acts as a liaison between leadership and regulatory bodies for survey purposes.
10. Responsible for analyzing and identifying quality of care issues. Responsible for monitoring performance improvement initiatives.
11. Reports audit results to regulatory agencies and PI Committee and Leadership for corrective measures for monitoring and implementation.
12. Assists with any corrective actions, as necessary.
13. Responsible for handling confidential information and materials and a high degree of attention
14. Oversees incident-reporting system to include outcome follow-up as appropriate and maintaining database for reporting and tracking purposes.
15. Provides educational and regulatory instruction to staff.
16. Collaboration with clinical areas, medical staff affairs, information technologies, education and training and other appropriate entities to ensure a timely and efficient training experience.
17. Conducts in-person training on a regular basis including Mock Code conduction.
Qualifications
QUALIFICATIONS:
To perform this job successfully, individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and Experience:
Bachelor's degree required Masters degree preferred with a minimum of two (2) years of experience in a behavioral health setting. State licensure/certification in healthcare field preferred. Any combination of experience, education, licensure or training that would provide the level of knowledge, skill, and ability required would be considered.
Experience with Microsoft Word and Excel is preferred.
Knowledge of facility practices, policies/procedures, and regulatory agencies preferred.
Familiarity with electronic health records required.
Previous auditing experience is preferred. Previous clinical experience in a psychiatric setting is highly desirable. Previous medical office experience preferred.
Language Skills:
Ability to read and interpret instructions, documents and follow procedures.
Excellent interpersonal communication and problem-solving skills.
Excellent communication skills, both oral and written.
Reasoning Ability:
Ability to solve practical problems and deal with a variety of variables as needed.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Strong organizational analytical skills.
Excellent organizational and time management skills required.
PHYSICAL DEMANDS:
The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to talk, hear, and use hands to finger, handle or feel objects. The employee frequently is required to stand, walk and reach with hands and arms. The employee is occasionally required to sit, climb or balance, stoop, kneel or crouch, and smell. The employee must occasionally assist or lift up to 50 lbs. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to focus
$39k-61k yearly est. 11d ago
PT Quality Assurance Associate
Ahold Delhaize
Quality assurance lead job in Fairmont, WV
At Food Lion, Associates are the most important assets to our organization. We want associates to have meaningful careers full of variety and challenges. Each associate contributes to the overall success of Food Lion, and in return, we strive to provide all associates with a fulfilling work experience and reward performance and commitment. We are committed to the professional development of our associates through on-the-job learning opportunities and training.
At Food Lion, Associates are the most important assets to our organization. We want associates to have meaningful careers full of variety and challenges. Each associate contributes to the overall success of Food Lion, and in return, we strive to provide all associates with a fulfilling work experience and reward performance and commitment. We are committed to the professional development of our associates through on-the-job learning opportunities and training.
Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions) national origin, age, disability, sexual orientation, veteran status, gender identity or gender expression or any other characteristic protected by law.
If you have a disability and require assistance in the application process, please contact our Recruiting Department at ***********************
$45k-66k yearly est. 60d+ ago
Quality Assurance Manager
Brightspring Health Services
Quality assurance lead job in Logan, WV
Our Company
ResCare Community Living
The Quality Assurance Manager (QAM) position is focused on maintaining local compliance with State, Federal and BrightSpring Health requirements. The QAM provides leadership oversight to operations in meeting their goals and ensure safety and satisfaction for individuals supported.
Responsibilities
Maintains knowledge of operation's regulatory, accreditation, and company requirements.
Implements and monitors operational systems/processes to ensure compliance with policies and procedures and adherence to requirements to ensure quality of service delivery and compliance with requirements.
Conducts operation reviews, including, but not limited to Site Reviews, Record Reviews and review of other quality monitoring and improvement activities.
Completes documentation of operational review activities thoroughly and timely.
Prepares detailed summary reports of quality assurance findings related to operational reviews.
May serve as the contact person for external regulatory reviews, in the absence of the Executive Director.
Serves as record keeper for all State/Federal Survey documentation, coordinates/ implements corrective action as necessary, and ensures company reporting requirements are met.
Works with Executive Director and leadership team to develop and implement Quality Improvement Plans as needed.
Serves as a leader in the development and implementation of the operation's improvement planning initiatives and outcomes achievements.
Develops and implements internal quality practices under the direction of the Executive Director.
Provides recommendations to leadership about needed actions to improve quality
Communicates effectively with management and staff, using good judgment and diplomacy
Provides reports to operation leadership regarding the status of program performance
Provides input, training, and support to other service delivery team members in efforts to prioritize quality and reduce risk.
Reviews satisfaction survey data regularly, identifies trends and makes recommendations as indicated for improvement.
Coordinates investigations and ensures compliance with deadlines. Conducts investigations (as assigned) and completes investigation reports consistent with company guidelines.
Oversees the Critical Incident Reporting and Mortality Review processes
Serves as Chair of the operation's Quality & Safety Committee, and participates in other committees as assigned
Serves as a leader in coordinating internal activities to prepare and maintain external accreditation standards.
Maintains certification for company signature programs (YSIS, Site Reviewer, QIDP, etc.)
Supervises entry level QA position, if applicable
Performs other duties as assigned
Travel Required within designated service sites
Qualifications
Bachelor's Degree* in human services or related experience and minimum of 2 years working with foster care families and children
Valid Driver's license in good standing with current automobile insurance
Two years case management and supervisory experience preferred
Knowledge and experience with quality assurance systems, quality control and/or performance monitoring within a residential services field preferred.
Familiar with applicable federal, state and local laws and regulations
Accustomed to complex, fast-pace and confidential work environment
Excellent written and verbal communication skills
Demonstrated computer skills, able to use various software programs for correspondence, reports, statistical compilation and analysis, and database access.
Ability to work flexible hours
About our Line of Business ResCare Community Living, an affiliate of BrightSpring Health Services, has five decades of experience in the disability services field, providing support to individuals who need assistance with daily living due to an intellectual, developmental, or cognitive disability. We provide a comprehensive range of high-quality services, including: community living, adult host homes for adults regardless of disability, behavioral/mental health support, in-home pharmacy solutions, telecare and remote support, supported employment and training programs, and day programs. For more information, please visit ******************************* Follow us on Facebook and LinkedIn.
Salary Range USD $50,000.00 - $55,000.00 / Year
$50k-55k yearly Auto-Apply 8d ago
Lab Quality Assurance Coordinator
Mhnetwork
Quality assurance lead job in Huntington, WV
Cabell Huntington Hospital is seeking a full-time Lab Quality Assurance Coordinator.
· Functions as a member of the Cabell Huntington Hospital (CHH) Laboratory Services Team. Plays a central role in the quality assurance, performance improvement program, and the training of laboratory personnel.
· Manages the QA/PI program for the purposes of monitoring and evaluating the quality and appropriateness of patient care services provided by CHH. Helps develop annual performance improvement initiatives and action plans. Submits an annual assessment of the QA/PI program to the Medical Director and Laboratory Manager.
· Evaluates the quality of services and adequacy of equipment, personnel, and working accommodations through on-site inspections and/or review of reports in various areas of the laboratory department. Writes and presents summaries, reports, charts, and graphic representations on topics concerning laboratory services and quality assurance. Analyzes current and historical data for trends.
· Plans and conducts studies on technical and administrative problems involving personnel, organizational structure, new technology, program deficiencies, reporting systems, etc.; recommends changes based on findings.
· Interprets agency policies and directives, prepares guidelines governing laboratory operations, and advises supervisors on preparation, maintenance, review, and revision of procedure manuals. Plans for and implements laboratory improvement programs. Writes Standard Operating Procedures (SOP) and instructions relevant to a comprehensive QA/PI program.
· Determines training objectives and develops curriculum and materials to accomplish objectives. Creates original materials for quality control training. Uses expertise to select those techniques that represent the most current and effective laboratory processes.
· Assists with the establishment professional standards that comply with accreditation requirements and regulatory procedures including Joint Commission, CAP, AABB, OSHA, CLSI, and CLIA. Develops criteria consistent with accreditation requirements. Independently determines requirements for specialized laboratory techniques and establishes effective criteria. Ensures criteria represent acceptable standards of quality and can be measured, controlled, collected, evaluated, etc. in an efficient manner. Directly communicates with regulatory agencies including CAP, AABB, CLIA, & JC. Standardizes Quality Assurance & Performance Improvement activities throughout the Medical Center and Ironton campus.
· Assures compliance with proficiency testing programs. Plans, implements, and coordinates acceptable proficiency testing programs in all areas of laboratory medicine. Advises the Medical Director, Laboratory Manager, Supervisors on annual survey selection and coordinates the ordering of surveys with procuring authority. Reviews, evaluates, and monitors the proficiency testing programs to ensure the adequacy of test methods, equipment, process, and competency of personnel performing proficiency testing. Ensures investigation of all failed survey results or results with an identified CAP code and documentation of corrective actions throughout all of CHH, including Point-of-Care Testing sites and outreach facilities.
· Oversees a comprehensive training and competency assessment program for all laboratory medicine personnel; identifies training needs, arranges for/personally conducts in-service training in Current Good Manufacturing Practices, evaluates the effectiveness of training programs and recommends improvements to the program as appropriate.
· Maintains current professional advances through formal education and professional training and networking. Ensures the adequacy of the scientific knowledge applied in the performance of required tests. Recommends the addition or deletion of new tests to the laboratory's service. Evaluates new techniques or practices and determines the feasibility of implementing at CHH Laboratory or at outreach facilities.
· Establishes and maintains liaison with other Federal and state agencies, accrediting organizations, academic institutions, and commercial and private laboratory facilities to keep abreast of new developments, obtain services, and develop and coordinate mutually beneficial projects.
· Develops instructions for converting from manual to automated testing systems. Obtains the necessary approval to implement new techniques or practices at CHH Laboratory or at outreach facilities. Prepares professional implementation plans, including test and evaluation of the techniques in meeting stated objectives. Standardizes Standard Operating Procedures (SOP's) throughout CHH and outreach facilities.
· Utilizes the cloud-based software suite for maintenance and upkeep of document control, inspection readiness module and compliance/continuing education requirements.
· Recognizes and defines testing problems and evaluates methods for solution. Evaluates guides or implements possible alternative approaches to standard methods. Ensures the quality of laboratory services and adequacy of equipment, personnel, and working accommodations through on-site inspections and/or review of reports. Assess laboratory needs and explore sources and methods of obtaining necessary resources. Ensures compliance with quality control and proficiency testing programs, safety standards, accreditation requirements, and agency policies. Plans for and implements laboratory improvement programs. Participates as an essential inspection team member for peer review of outside laboratories.
· Establishes record keeping systems to assure the accuracy and validity of test results. Facilitates preparation of medical documentation that meets professional standards and accreditation agency requirements. Plans, implements, coordinates, and reviews record keeping methods and programs.
· Protects patient confidentiality by following the Hospital's Ethics-Confidentiality and Privileged Information Act (HIPAA). · Follows established CHH and laboratory guidelines for personal phone use. · Participates in training students and new employees following the guidelines of the laboratory.
· Recognizes and performs duties which need to be performed although not directly assigned; regularly helps others. · Completes assigned duties in a timely manner, allowing time to assist with other members and/or other assigned or non-assigned duties.
· Takes advantage of opportunities presented in gaining knowledge that foster development or acceptance of new ideas and concepts. · Performs other duties as assigned. · Strong communication skills, customer service oriented. BLS certification is required and must be maintained during employment.
· The position requires a professional knowledge of medical technology applicable to a wide range of duties in one or more specialty areas or functions, and a high level of skill in applying this knowledge in solving very complex problems involving diverse aspects of clinical laboratory practice; modifying or adapting established methods and procedures or making significant departures from previous approaches to solve similar problems; revising standard methods to improve or extend test systems; and evaluating, modifying, or adapting new methods to meet the requirements of particular testing situations.
· Knowledge of regulatory, licensing, and accrediting agency requirements, and statutes governing clinical laboratory operations sufficient to use in planning, implementing, or monitoring laboratory programs/ services (e.g., determining needs, assuring compliance with standards).
· Knowledge to coordinate the laboratory wide CAP proficiency testing program and perform referencing for CAP survey programs. · Knowledge of management, administrative, and coordinative skill sufficient to effectively provide advisory, review, inspection, education and training, and problem-solving services (e.g., troubleshooter, specialist, and coordinator) in the areas of quality control, quality assurance and process improvement projects and programs.
· Knowledge and skill in making qualitative evaluations of laboratory services, developing/revising guidelines, and standards for use by operating personnel, and incorporating new technology in laboratory programs. Ability to establish laboratory wide protocols for new testing methods, new reference ranges, and new validation techniques.
· Knowledge of mathematics and statistics as related to laboratory medicine practices including quality assurance and systems and process analysis. · Knowledge of the types of surveillance needed to monitor variables that affect the quality of services, and skill in evaluating and interpreting results of quality control procedures, quality assurance data collection, and implementing corrective action where indicated.
· Knowledge of current instrumentation used in clinical laboratories and skill in the operation, calibration, maintenance,
and troubleshooting of equipment used.
· Practical knowledge of computer operations to ensure proper control of patient specimens and standard software programs used to collect, collate, analyze, and present data.
· Knowledge of the chain-of-command as it applies to this specific position, and judgment and skill to determine the proper point within that chain of command to initially address various issues related to quality assurance. · The incumbent must have an outstanding knowledge of the Laboratory Safety Program and must demonstrate continual compliance with the program.
$43k-64k yearly est. 18h ago
Quality Assurance Specialist
Burke & Herbert Bank & Trust 4.4
Quality assurance lead job in Moorefield, WV
Summary/Objective
The Quality Assurance Specialist plays a pivotal role in ensuring the integrity of systems data points, maintenance changes, transactions, and documentation within the organization. This position is responsible for conducting quality assurance reviews to ensure compliance with operational policy, procedures, and legal requirements. The Quality Assurance Specialist also handles the processing of legal documents received by the bank, ensuring timely responses and proper coordination across departments.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Support the Business Assurance Manager in executing the operational plans set forth by the Director of Business Support and Delivery, ensuring alignment with organizational goals.
Collaborate with the Business Assurance Manager to track, analyze, and report key performance metrics critical to the department's effectiveness and alignment with organizational objectives.
Perform detailed reviews of system data points, input information, maintenance changes, documentation, and transactions in accordance with established Quality Assurance Procedures. Ensure compliance with internal policies and external regulations.
Track identified issues from quality assurance reviews and follow up until resolutions are achieved. Ensure that corrective actions are properly implemented and documented.
Assist in identifying trends or recurring issues within the quality assurance process to support continuous improvement efforts and mitigate potential risks.
Maintain up-to-date knowledge of the company's operational policies, procedures, controls, processes, and regulatory requirements that impact the Quality Assurance Review process.
Receive, review, and process legal documents such as summons, subpoenas, levies, garnishments, and similar requests. Ensure a timely response in compliance with all deadlines.
Act as the point of contact for attorneys and external agencies, clarifying the scope of legal requests to ensure proper and timely provision of requested information.
Collaborate with various departments (e.g., legal and operations) to compile the necessary records and documents required to respond to legal document requests, ensuring compliance with due dates.
Work with other departments to ensure quality assurance reviews verify that policies, procedures, controls, and regulations are being adhered to throughout the organization.
Other Duties
Comply with all policies and procedures as applicable, including the Bank's BSA/AML policy.
Assist with audits, regulatory reviews, and examinations by gathering relevant documentation requested by auditors or regulatory bodies.
Perform additional tasks and responsibilities as directed by the Business Assurance Manager or Director of Business Support & Delivery.
Skills/Abilities
Ability to maintain confidentiality and act with professionalism in all aspects of work.
Strong capacity for scrutinizing complex information and identifying discrepancies or issues.
Strong verbal and written communication skills, with the ability to convey complex ideas clearly and effectively.
Ability to manage multiple tasks, prioritize effectively, and work independently to meet deadlines.
Ability to work collaboratively across departments and with external parties to achieve shared goals.
Demonstrated ability to pivot and adapt to evolving project priorities or changing requirements.
Strong ability to follow up on outstanding items to ensure that issues are resolved in a timely manner.
Ability to work occasional overtime during peak periods
Ability to prioritize tasks
Teamwork-oriented with excellent problem-solving skills
Supervisory Responsibility
This position has no supervisory responsibilities.
Work Environment
This job operates in an office setting, the opportunity to telework is not available. This role routinely uses standard office equipment such as computers, phones, photocopiers, scanners and filing cabinets. Office environment with job duties conducted via telephone, face to face meetings, and on the computer.
Physical Demands
This position requires manual dexterity, the ability to lift files and open cabinets. This position requires bending, stooping or standing as necessary.
Travel
Limited travel may be required for this position.
Education and Experience
Required Qualifications:
Associate or bachelor's degree in business administration, finance, or a related field or equivalent related experience (e.g., quality assurance, auditor, or similar role).
Desired Qualifications:
Knowledge of regulatory compliance, legal processes, and financial institutions is a plus.
Equal Employment Opportunity/M/F/disability/protected veteran status
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
$52k-67k yearly est. Auto-Apply 60d+ ago
Quality Assurance Policy and Strategy Analyst
Northrop Grumman 4.7
Quality assurance lead job in West Virginia
At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work - and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history.
**Northrop Grumman Defense Systems** invites you to discover careers that change the world and further advancements in defense, technology, and engineering today at Northrop Grumman. Use your experience to grow your career and support our global customers with the technology, systems, and solutions they need to enable their missions on the front lines and secure our world every day. With Northrop Grumman, you'll discover a culture built on diversity, respect, and above all teamwork. Together with our group of experts across the technical spectrum, you'll discover opportunities to make a difference in our world and start solving some of the world's most critical problems in the most innovative ways.
We are seeking an **Quality Assurance Policy and Strategy Analyst level 2 or 3** to join our team in **Rocket Center, WV** just outside of Cumberland, MD. Rocket Center, WV is located along the North Branch Potomac River in Mineral County, West Virginia and is home to the Allegany Ballistics Laboratory (ABL), a government installation operated by Northrop Grumman. The ABL site is home to technical and highly skilled talent who design, develop, and manufacture tactical rocket motors, medium caliber ammunition, composite components and end items, and fuze and electronics equipment. For decades, the talented team at ABL have supported national security efforts by developing and building defense systems and missile products for DoD customers and U.S. allies.
**Job Summary:**
+ Develops, maintains, and ensures compliance with quality assurance programs, policies, processes, procedures and that the performance and quality of products conform to established standards, specifications, and agency guidelines.
+ Provides expertise and guidance in interpreting policies, regulatory and/or governmental regulations, and agency guidelines to assure compliance.
+ Ensures the quality assurance programs and policies are maintained and modified regularly.
+ Works directly with operating entities to ensure that inspections, process control analyses or audits are conducted on a continuing basis as specified to enforce requirements and meet specifications.
+ Establishes and ensures that inspections are conducted prior to the processing of raw materials, ingredients, product, and package specifications, frequently at vendor/supplier locations.
+ May serve as liaison between the company and the various governmental agencies.
Put your skills to the test by pushing the boundaries of what's possible. From global defense to sustainment and modernization to deterring and defeating any adversary, your experience and ability will make it a reality. Our programs are built on equal parts of curiosity and collaboration. Our combined effort means our customers can connect and defend millions of people around the world. With Northrop Grumman, you'll have the opportunity to be an essential part of projects that will define your career, now and in the future. #NGSkills
**Basic Qualifications:**
+ **Level 2:** Must have 6 years of relevant experience to include previous experience as an Auditor. Will consider a bachelor's degree and 2 years of experience.
+ **Level 3:** Must have 9 years of relevant experience to include previous experience as an Auditor. Will consider a bachelor's degree and 5 years of experience.
+ U.S. Citizenship; must be able to obtain a Secret Clearance
+ AS9100 or ISO 9001 certification
**Preferred Qualifications:**
+ Previous experience in a manufacturing environment
+ T9001 experience
**What to Expect:**
We offer highly competitive salaries, an array of benefits to give you the support you need, and the opportunity to connect with coworkers, remote and in-office, in an environment that is professional, creative and flexible. If you are a dynamic and motivated professional, Northrop Grumman is the company that will help further your experience and grow your career.
**What Makes This Location Great:**
Known for its scenic mountain landscapes, rolling hills and state parks, the region offers a multitude of outdoor recreational opportunities to include hiking, mountain biking, skiing, fishing, and whitewater rafting. We are an easy drive to Washington, D.C., Baltimore, and Pittsburgh, and not far from Philadelphia, Virginia, and New York. If you enjoy a beautiful all-weather climate, low cost of living, zero gridlock traffic, outdoor activities, and easy access to major cities along the east coast - this area has a lot to offer!
This position falls under a Federal Explosives License issued by the Bureau of Alcohol, Tobacco, Firearms and Explosives (ATF) for this location. Candidates hired into this role will be required to complete and submit an Employee Possessor Questionnaire to ATF for approval to be a possessor
Primary Level Salary Range: $65,500.00 - $98,300.00
Secondary Level Salary Range: $81,400.00 - $122,000.00
The above salary range represents a general guideline; however, Northrop Grumman considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions.
Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay. Annual bonuses are designed to reward individual contributions as well as allow employees to share in company results. Employees in Vice President or Director positions may be eligible for Long Term Incentives. In addition, Northrop Grumman provides a variety of benefits including health insurance coverage, life and disability insurance, savings plan, Company paid holidays and paid time off (PTO) for vacation and/or personal business.
The application period for the job is estimated to be 20 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates.
Northrop Grumman is an Equal Opportunity Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO and pay transparency statement, please visit *********************************** U.S. Citizenship is required for all positions with a government clearance and certain other restricted positions.
$81.4k-122k yearly 51d ago
Test and Evaluation Project Manager
Parsons Commercial Technology Group Inc.
Quality assurance lead job in West Virginia
In a world of possibilities, pursue one with endless opportunities. Imagine Next! At Parsons, you can imagine a career where you thrive, work with exceptional people, and be yourself. Guided by our leadership vision of valuing people, embracing agility, and fostering growth, we cultivate an innovative culture that empowers you to achieve your full potential. Unleash your talent and redefine what's possible.
Job Description:
Parsons is looking for an amazingly talented Test and Evaluation Project Manager to join our team! In this role you will get to schedule, plan, forecast, resource, and manage all test activities and lead a four-member team through qualitative and quantitative assessments.
What You'll Be Doing:
* Lead test planning and data collection activities
* Manage traditional and Agile-based projects
* Support the development and integration of software-based systems and tools
* Define system architectures and integration schedules among subsystem developers
* Develop strategies to test and verify systems and make recommendations to improve testing and operational demonstration
* Document and analyze test data
* Develop strategies and materials for transition of systems to operators
* Present information and briefings to senior managers orally and in writing
* Accountable for test execution to include but not limited to target placement, target configuration, and target operator instructions and guidance
* Coordinates general test support to include test set-up and tear-down
* Draft and review test reports
* Prepare, schedule, coordinate and monitor assigned testing projects
* Monitor compliance to applicable codes, practices, QA/QC policies, performance standards and specifications
* Interact daily with the clients to interpret their needs and requirements and represent them in the field
* Perform overall quality control of the work (budget, schedule, plans, personnel's performance) and report regularly on project status
* Assign responsibilities and mentor project team
* Develop strategies to test and verify systems and make recommendations to improve testing and operational demonstration
* Conducts periodic and refresher training in accordance with program guidance from U.S. Government and third party contractors regarding the proper use and use, care, maintenance, and preventive maintenance of assigned systems
What Required Skills You'll Bring:
* SAS Certification or equivalent experience
* PMP or other professional certification is highly recommended
* Familiarity with front-end and back-end software development projects
* Understanding of programming concepts and database architectures
* Demonstrated performance in the following areas:
* Test Design
* Test Management
* Data collection, analysis, and visualization
* Test Report generation
* Statistical modeling
* Database management
* Candidate should have 10 years of technical project management experience related to RF Systems, Information Technology, and testing and evaluation
* Must have knowledge and experience developing project management plans, communications plans, project budget and schedules, identifying and managing risk
* Must demonstrate experience in the successful planning, development and the implementation of projects in terms of cost, schedule and scope
* Candidate must be able to manage multiple tasks with competing priorities in dynamic, politically sensitive environments ensuring customer expectations are managed
What Desired Skills You'll Bring:
* Candidate must have 10 years' experience in personnel management including the ability to manage diverse, multi-functional teams
* Experience with requirements generation and specifications development
* Knowledge of functional testing procedures and protocols
* Ability to work collaboratively to solve problems within a cross-functional development team
* Knowledge of Agile development and systems engineering processes
* Experience effectively and professionally communicating technical and program related information to multiple stakeholders and adherence to established communications plans.
* Candidate must be able to manage multiple tasks with competing priorities in dynamic, politically sensitive environments ensuring customer expectations are managed.
Security Clearance Requirement:
A security clearance is not required to apply; however, the selected candidate must be able to obtain a Secret clearance which requires U.S. citizenship, prior to the start date.
This position is part of our Federal Solutions team.
The Federal Solutions segment delivers resources to our US government customers that ensure the success of missions around the globe. Our intelligent employees drive the state of the art as they provide services and solutions in the areas of defense, security, intelligence, infrastructure, and environmental. We promote a culture of excellence and close-knit teams that take pride in delivering, protecting, and sustaining our nation's most critical assets, from Earth to cyberspace. Throughout the company, our people are anticipating what's next to deliver the solutions our customers need now.
Salary Range: $120,800.00 - $217,400.00
We value our employees and want our employees to take care of their overall wellbeing, which is why we offer best-in-class benefits such as medical, dental, vision, paid time off, 401(k), life insurance, flexible work schedules, and holidays to fit your busy lifestyle!
Parsons is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status or any other protected status.
We truly invest and care about our employee's wellbeing and provide endless growth opportunities as the sky is the limit, so aim for the stars! Imagine next and join the Parsons quest-APPLY TODAY!
Parsons is aware of fraudulent recruitment practices. To learn more about recruitment fraud and how to report it, please refer to ************************************************
$120.8k-217.4k yearly Auto-Apply 10d ago
Quality Assurance (Automation) Tester
Govcio
Quality assurance lead job in Charleston, WV
GovCIO is currently hiring for a **Quality Assurance (Automation) Tester** to do full lifecycle application testing of EEOC Enterprise applications. This position will be remote. **Responsibilities** Designs, develops, and implements testing methods and equipment to ensure that the product will perform to specifications. Plans and arranges the labor, schedules, and equipment required for testing and evaluating the product. Designs test cases for test plans and creates test scenarios in which tests are carried out. Compiles data, defines required changes and reports defects and problems that occurred during the test process. Implements and participates in the walkthrough of the product. Automated testing may be used for leveling based on hiring manager discretion.
+ Consults with the development and/or requirements team to coordinate and test applications.
+ Performs analysis, diagnostics and preliminary evaluations of products. Develop testing procedures.
+ Develops test plans, scripts, scenarios, functional tests, regression tests, and deployment tests.
+ Implements the testing processes and ensures all test activities follow those processes. Produces reports on each test activity and tracks test metrics.
+ Monitors for continual test process improvement through failure analysis, throughput analysis, yield analysis, and report to management periodically.
**Qualifications**
Bachelor's with 5 - 8 years (or commensurate experience)
Required Skills and Experience
+ Solid understanding of **Agile/scrum** software development and release process.
+ Create mature **automated frameworks** for validating end-to-end scenarios for highly integrated system.
+ **Write Java code** to automate the test of business layer or data layer applications.
+ Core Java skills, **write code using Selenium** and Java.
+ **Proficiency with SQL queries** and solid understanding of backend systems.
+ Solid understanding of implementation of Selenium **BDD** **framework** .
+ Excellent understanding of Cucumber BDD framework and various reporting mechanisms.
+ Solid experience with API testing tools like POSTMAN.
+ Design and develop UI automation framework to support complex applications.
+ Expertise with service-oriented architecture and REST APIs.
+ Test system changes to prepare for production deployment.
+ Execute test plans, scenarios, scripts, or procedures.
+ Document software defects and report defects in JIRA.
+ Perform functional, non-functional, System integration and regression testing.
+ Experience with cloud systems like Azure.
+ Proven experience with Version control systems such as GitHub & Git.
+ Maintain and update automation code with new release of the application.
+ Solid understanding of implementation of Selenium BDD framework.
+ Excellent understanding of Cucumber BDD framework and various reporting mechanisms.
+ Solid experience with API testing tools like POSTMAN.
+ Experience with application monitoring systems like DataDog, Splunk etc.
+ Excellent communication skills.
+ Must be a team player.
Clearance Required: Must be able to acquire EEOC Public Trust
**Company Overview**
GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.
But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?
**What You Can Expect**
**Interview & Hiring Process**
If you are selected to move forward through the process, here's what you can expect:
+ During the Interview Process
+ Virtual video interview conducted via video with the hiring manager and/or team
+ Camera must be on
+ A valid photo ID must be presented during each interview
+ During the Hiring Process
+ Enhanced Biometrics ID verification screening
+ Background check, to include:
+ Criminal history (past 7 years)
+ Verification of your highest level of education
+ Verification of your employment history (past 7 years), based on information provided in your application
**Employee Perks**
At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including:
+ Employee Assistance Program (EAP)
+ Corporate Discounts
+ Learning & Development platform, to include certification preparation content
+ Training, Education and Certification Assistance*
+ Referral Bonus Program
+ Internal Mobility Program
+ Pet Insurance
+ Flexible Work Environment
*Available to full-time employees
Our employees' unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of our company. Join us and be a part of a culture that invests in its people and prioritizes continuous enhancement of the employee experience.
**We are an Equal Opportunity Employer.** All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.
**Posted Pay Range**
The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an "at-will position" and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.
**Posted Salary Range**
USD $100,000.00 - USD $110,000.00 /Yr.
Submit a referral to this job (**********************************************************************************************************************************************
**Location** _US-Remote_
**ID** _2026-7391_
**Category** _Software Engineering Services_
**Position Type** _Full-Time_
$100k-110k yearly 2d ago
Test - Do Not Apply
Maximus 4.3
Quality assurance lead job in Charleston, WV
Description & Requirements System test Essential Duties and Responsibilities: - Responsible for performing analyses of numerous Human Resources programs and initiatives. - Responsible for analyzing and reporting Human Resources staffing initiatives on weekly, monthly, quarterly and annual basis such as: Turnover/Attrition, Headcount and Forecasting and make recommendations for action or improvement based upon results.
- Create, maintain, and analyze timely analytics/metrics on Human Resources initiatives.
- Create and maintain any additional ad hoc analytics requests.
- Responsible for creating and maintaining new/innovative reporting platforms to convey results using the allocated tools.
- Responsible for converting complex data into visually appealing presentation formats to be delivered to audiences at all levels.
- Assist Human Resources in carrying out various human resources programs and procedures.
Minimum Requirements
- Bachelor's degree with 3+ years of experience.
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************.
Minimum Salary
$
65,000.00
Maximum Salary
$
65,000.00
$48k-91k yearly est. Easy Apply 7d ago
Quality Assurance Analyst - Journeyman
ASM Research, An Accenture Federal Services Company
Quality assurance lead job in Charleston, WV
ASM Research provides services in support of the Military OneSource Program for military members and their families, similar to a commercial Employee Assistance Program (EAP). This program provides a broad array of information, resources, referrals, and counseling to about 4.7 million persons or "participants," which includes military service members, their families, and eligible civilians at locations worldwide. Services are provided through a 24/7 contact center accessible via internet website, toll free telephone, secure real-time text/video chat, email, or postal mail and include non-medical counseling; financial counseling; tax assistance; spouse education and career information; adoption information; child care; Exceptional Family Member Programs (EFMPs); deployment support; disability information; elder care; educational services for adults, children, and youth; relocation services; pet care; health and wellness coaching; housing assistance; legal service referrals; single service member services; lodging; military benefits; relationship support; skill building services for parenting; spouse relocation and transition; peer-to-peer support; and support for everyday issues (e.g., locating a plumber or automobile mechanic).
Quality Assurance Analysts provide QA support to monitor performance for all Military OneSource operations to meet minimum standards in the SLAs and Performance Metrics. In this role they will monitor customer interactions and review/analyze customer feedback to evaluate overall customer experience. Assigns root cause and identifies systemic quality problems. Uses data from call observations to create quality improvement action plans and drive projects working with team and third-party vendors. Accurately compares measurements between team, vendors and client partners. Reports findings from complaints and call monitoring to the client, internal, and vendor teams. Makes recommendations on quality initiatives.
**Job Responsibilities**
+ Conducts audits and reviews using scoring protocols for calls and/or case records using a pre-determined set of criteria, documenting results in a detailed report.
+ Supports data entry and analysis following URAC minimum standards and defined SOPs as specified in the Quality Management Plan.
+ Maintains and provides all records and reports pertaining to QA documentation.
+ QA Analysts adhere to and promote auditing standards, participate in team meetings, training requirements and calibration sessions.
+ Supports analysis of Duty to Warn, Adverse Incidents, and Mandated Reporting in compliance with defined processes and reporting standards
+ Monitors customer interactions for timeliness of answer, active listening, request/issue identification, correct call hold, professionalism, compliance requirements, request/issue resolution, and appropriate closing.
+ Analyzes survey results for improving communication process and providing feedback to the communication owners.
+ Utilizes quality monitoring program to compile and track performance at individual, functional, and program levels.
+ Provides feedback to agents and managers based on observed strengths and improvement opportunities.
+ Analyzes readership, comprehension and application of communicated actions.
+ Serves as a resource and escalation point for all lines of business so that reviews of calls are accurate for technical content and employees are provided with the correct policies, procedures, and/or reference materials.
+ Identifies trends in service and provides that data to the training team to enhance current training.
+ Documents customer/call communications processes and makes recommendations.
+ Implements operational process improvement initiatives on a regular basis, as well as through long-term projects.
+ Provides call quality metrics data to generate and maintain volume forecasts to support management with scheduling and staffing needs.
+ Leads brainstorming sessions to improve call system, communications processes, customer satisfaction, agent processes and agent effectiveness.
+ Completes activities related to deploying communications including but not limited to creating checkpoints based on important points, creating surveys for reader feedback and continuous improvement, and providing recommendations for communications process improvement.
+ Coordinates with client to create content for agent communications.
+ Develops and distributes new agent communications, researching content and obtaining appropriate feedback and reviews as needed.
+ Creates and implements training plans to orient new hires and ensure a smooth transition from learning environment to daily production environment.
+ Identifies agent communication needs and makes recommendations to Call Center management.
**Minimum Qualifications**
+ U.S. citizen and fluent English speaker
+ Possess strong written and verbal communication skills
+ Must submit to and successfully pass a DoD-initiated Tier 2 - Public Trust Background Investigation
+ Bachelor's degree and 5 years of contact center quality assurance experience (additional 4 years of work experience may be considered in lieu of Bachelor's degree)
+ Solid working knowledge of standard computer software (Microsoft Office business suite to include Outlook, Word, Excel, PowerPoint, and Project)
**Other Job Specific Skills**
+ Demonstrated ability to contribute to quality assurance program creation or execution.
+ Experience with call center call monitoring/recording software.
+ Exceptional customer service and problem-solving skills.
+ Ability to explain and present ideas clearly and concisely to diverse audiences, using appropriate language.
+ Excellent analytical skills and strong decision-making abilities.
+ Proven ability to achieve and maintain departmental quality standards.
+ Strong Internet software and Windows operating systems and software skills.
+ Demonstrated ability to train and develop new and existing support agents.
+ Excellent interpersonal, facilitation, and relationship management skills.
+ Demonstrated ability to effectively communicate and interact with interdepartmental staff and across organizational lines.
+ Critical thinker with the ability to solve complex problems; able to apply quality improvement techniques.
+ Great coordination skills across multiple departments of the Customer system.
**Compensation Ranges**
Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.
**EEO Requirements**
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.
Physical Requirements
The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.
**Disclaimer**
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
$25.00
EEO Requirements
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.
$59k-76k yearly est. 60d+ ago
CUAS Test Engineer
Parsons Commercial Technology Group Inc.
Quality assurance lead job in West Virginia
In a world of possibilities, pursue one with endless opportunities. Imagine Next! At Parsons, you can imagine a career where you thrive, work with exceptional people, and be yourself. Guided by our leadership vision of valuing people, embracing agility, and fostering growth, we cultivate an innovative culture that empowers you to achieve your full potential. Unleash your talent and redefine what's possible.
Job Description:
Parsons is looking for an amazingly talented C-UAS Test Engineer to join our team! In this role you get to design, conduct, analyze and report on Counter-Unmanned Aircraft Systems performance test and evaluation.
* Must have a minimum of a SECRET clearance, or the ability to obtain one.
What You'll Be Doing:
* Design test plans to evaluate various C-UAS technologies to include radio frequency devices, electro-optical/infrared cameras, user interfaces, networks, and software integrations.
* Support the development of front-end and back-end software.
* Work in a fast pace environment supporting traditional and Agile project.
* Develop concepts to test and verify systems specifications and provide a strong written narrative to support technical analysis.
* Draft test documentation for testing and evaluation
* Conducts general test support to include test set-up and tear-down.
* Safely fly/operate small drones.
* Execute tests on a wide range of technologies at multiple locations across the U.S.
* Support the development of key metrics to support the programs solution development team.
* Responsible for target placement, target configuration, and target operator instructions and guidance
* Brief executive leaders on findings and recommendations
* Write and provide test reports to multiple levels of leadership throughout the government.
What Required Skills You'll Bring:
* Bachelor's degree in computer science, Cyber Security, Mathematics/Statistics, or Engineering with 2-4 years of experience is required OR more than 4 years of experience conducting data analytics on a daily basis
* Experience with Python, JavaScript, and Linux
* Experience with test design and reporting
* Excellent verbal and written communication skills
* Knowledge of test methods and methodologies
* Ability to work collaboratively to solve problems within a cross-functional team.
* Knowledge of systems engineering processes
* Experience effectively and professionally communicating technical and program related information to multiple stakeholders and adherence to established communications plans.
* Candidate must be able to manage multiple tasks with competing priorities in dynamic, politically sensitive environments ensuring customer expectations are managed.
What Desired Skills You'll Bring:
* Basic mechanical understanding; experience working with tools.
* Experience with Radio Frequency (RF) transmission, detection, and deterrence equipment and techniques desired.
* Experience with UAS operation & capabilities; and command, control, and guidance systems desired.
* Experience testing Counter-Unmanned Aircraft Systems.
* The position requires daily interface with customers at numerous levels. Candidate must possess and use a high degree of tact and interpersonal communication skills in daily interactions with team members, clients, vendors, and end-users.
* Experience flying both rotary and fixed wing Group 1-2 UAS
Security Clearance Requirement:
A security clearance is not required to apply; however, the selected candidate must be able to obtain a Secret clearance which requires U.S. citizenship, prior to the start date.
This position is part of our Federal Solutions team.
The Federal Solutions segment delivers resources to our US government customers that ensure the success of missions around the globe. Our intelligent employees drive the state of the art as they provide services and solutions in the areas of defense, security, intelligence, infrastructure, and environmental. We promote a culture of excellence and close-knit teams that take pride in delivering, protecting, and sustaining our nation's most critical assets, from Earth to cyberspace. Throughout the company, our people are anticipating what's next to deliver the solutions our customers need now.
Salary Range: $72,900.00 - $127,600.00
We value our employees and want our employees to take care of their overall wellbeing, which is why we offer best-in-class benefits such as medical, dental, vision, paid time off, 401(k), life insurance, flexible work schedules, and holidays to fit your busy lifestyle!
Parsons is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status or any other protected status.
We truly invest and care about our employee's wellbeing and provide endless growth opportunities as the sky is the limit, so aim for the stars! Imagine next and join the Parsons quest-APPLY TODAY!
Parsons is aware of fraudulent recruitment practices. To learn more about recruitment fraud and how to report it, please refer to ************************************************