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  • Quality & Operations Manager

    Kieh Corp

    Quality assurance manager job in Elmhurst, IL

    Quality & Operations Manager Western Chicagoland Suburb (Headquarters) Northwest Indiana (Satellite Lab) Preferred Residence: Tinley Park, IL or similar central location between both sites. Reports To: President Start Date: Immediately Company Overview Founded in 1979, Kieh Corporation is a metallurgical testing firm headquartered in Elmhurst, Illinois, with a satellite laboratory and operations facility in Gary, Indiana. For 47 years, Kieh has been a trusted name by providing high-quality metallurgical testing, analysis, and consulting services to a broad range of industrial clients, including manufacturers, fabricators, and engineering firms.in testing and analysis. Operating from Elmhurst, IL, and Gary, IN, Kieh provides nationwide best-in-class testing services, including regional pick-up and shipping programs. Certified by A2LA and adhering to ASTM, the Company specializes in mechanical and chemical testing, failure analysis, micro-structural analysis, and consulting. Known for handling projects of unique complexity, Kieh offers expert witness testimony and custom engineering solutions to meet diverse testing needs. Kieh's commitment to accuracy and collaboration ensures comprehensive and trustworthy results for all clients. As part of our continued growth and commitment to operational excellence, Kieh Corporation is restructuring leadership responsibilities to create a unified role overseeing both Operations and Quality across both facilities. Position Summary The Quality & Operations Manager will have overall responsibility for the success, efficiency, and compliance of Kieh Corporation's laboratory operations and quality systems across both the Elmhurst, IL and Gary, IN locations. This role combines the responsibilities of the current Quality Manager and Operations Manager into a single leadership position to improve workflow, consistency, and service delivery while ensuring compliance with accreditation standards and industry best practices. This is a hands-on, multi-site leadership role requiring regular presence at both locations. Ideally, the selected candidate will reside in a central location between Elmhurst and Gary (e.g., Tinley Park, IL or nearby communities). Key Responsibilities Operations Leadership ( Integrated from Current Ops Manager Role ) Overall responsibility for the daily success, workflow, and performance of both locations. Ensure efficient throughput of samples from shop to lab to office, prioritizing work appropriately while considering customer needs, deadlines, and operational constraints. Coordinate scheduling, staffing, and workflow to maintain productivity and turnaround times across both locations. Develop and implement ordering and vendor management protocols that optimize pricing, vendor relationships, and purchasing efficiency. Create and maintain an inventory management system that improves predictability of ordering, cost control, and supply continuity. Ensure laboratory equipment and consumable inventory is properly procured, maintained, and aligned with workload demands. Develop and adhere to preventative maintenance schedules for laboratory equipment, shop tools, office equipment, and company vehicles. Support payroll preparation on a bi-weekly basis in collaboration with the President and Gary Lab Manager. Learn and utilize basic reporting and invoicing systems to support the Office Manager as needed. Provide cross-training where possible to create operational redundancy and continuity. Ensure safe working conditions and compliance with OSHA and other applicable regulations. Quality Management & Compliance Maintain and continuously improve the company's Quality Management System (QMS). Ensure compliance with applicable accreditation standards and industry requirements. Lead internal audits, corrective actions, and continuous improvement initiatives. Serve as the primary point of contact for external auditors and customer quality inquiries. Develop, standardize, and maintain company-wide standard operating procedures (SOPs). Ensure consistency of testing methods, documentation, and reporting across both sites. Take primary responsibility for preparing for and overseeing the upcoming A2LA audit scheduled for this summer. LabLynx Implementation & Systems Leadership Spearhead the full company-wide rollout of the LabLynx Laboratory Information Management System (LIMS) in the first half of the year. Coordinate implementation, staff training, and process integration related to LabLynx. Align laboratory workflows with the new system to improve efficiency, traceability, and data integrity. Ensure consistency in data management, reporting, and documentation across both laboratories. Leadership & People Management Serve as a key liaison between laboratory staff, technicians, supervisors, and President. Demonstrate strong supervisory capability and leadership presence. Foster a culture of accountability, teamwork, and continuous improvement. Manage high-stress situations effectively while maintaining professionalism and morale. Provide regular reporting to the President on operational performance, quality metrics, and key initiatives. Required Skills & Qualifications Bachelor's degree in Materials Science, Metallurgy, Engineering, or related technical field (required). 7+ years of experience in a metallurgical lab, testing environment, or related industrial setting. Prior management of hourly and salaried employees required. Demonstrated experience in both operations management and quality management. Familiarity with ISO/IEC 17025 or similar quality standards. Experience managing workflows across multiple locations. Proficiency with LabLynx LIMS is required (experience with LabWorks or Labvantage also considered comparable). Strong organizational and project management skills with the ability to manage multiple priorities. Proficiency in modern computer systems, business software, and digital reporting tools. Ability to handle increasing workloads and high-pressure environments effectively. Background in machine maintenance or mechanical troubleshooting a plus. Must provide proof of U.S. citizenship, nationality, or permanent resident status to comply with applicable export and import laws and regulations. The ideal candidate must be: A very strong communicator - effective in both written and verbal communication. Charismatic, approachable, and team-oriented, able to build trust with employees at all levels. Comfortable interacting directly with clients in a professional, confident manner. Capable of motivating technical staff while maintaining high performance standards. Able to balance authority with collaboration and respect. Job Type: Full-time Benefits: 401(k) 401(k) matching Dental insurance Health insurance Paid time off Education: Bachelor's (Preferred) Work Location: In person
    $71k-121k yearly est. 1d ago
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  • Senior QC Manager

    Appleton Finn

    Quality assurance manager job in Chicago, IL

    The Senior Manager - Quality Control is responsible for ensuring that all products meet quality standards and business objectives, including on-time delivery and compliance with industry regulations. This role provides strategic leadership for the Quality Control team and works closely with Regulatory, Purchasing, and Production teams. Key functions include: Overseeing quality control operations from raw material intake to finished product evaluation. Performing odor evaluations of fragrance products and ensuring compliance with client specifications. Maintaining quality systems and industry standards across all QC processes. Key Responsibilities: Quality Control Leadership Develop, implement, and maintain quality control policies, procedures, and best practices. Lead and manage a team of Quality Control technicians, providing coaching, guidance, and performance feedback. Conduct regular quality audits and inspections, including vendor scorecards and supplier audits. Oversee customer-requested audits and ensure audit readiness. Collaborate with production to identify and resolve quality issues promptly. Analyze QC data and implement corrective and preventive actions. Maintain detailed records of QC activities, tests, and non-conformities. Identify opportunities for process improvement and efficiency gains. Conduct root cause analysis and corrective action planning for deviations. Operational Duties Perform raw material and finished product inspections, including odor evaluation. Ensure compliance with client, regulatory, and internal standards. Support work scheduling as directed by the Quality Shift Manager. Maintain clear and timely communication with other departments. Assist with documentation and follow-up reporting. Physical & Practical Requirements Lift and place items up to 40 lbs onto waist-height surfaces; carry up to 25 lbs. Frequent use of hands and fingers; sit for extended periods; distinguish basic colors. Hear and understand directions in a noisy environment. Visual acuity to judge distance, identify details, and view computer screens. Qualifications & Experience: Education: Bachelor's degree in Chemistry, Microbiology, Engineering, or related field. Experience: Minimum 5 years of leadership experience in Quality Control. Experience in odor evaluation and product assessment. Knowledge of Good Manufacturing Practices (GMPs). Audit experience and readiness with regulatory compliance (FDA, ISO, EPA). Cross-functional leadership and project management experience. Skills & Competencies: Strong analytical, problem-solving, and decision-making capabilities. Technical writing and documentation skills. Excellent verbal and written communication; ability to convey complex data clearly. Leadership, team-building, and interpersonal skills. Ability to work under pressure, manage deadlines, and prioritize tasks. Proficiency in common PC applications. Cognitive & Communication: Apply rational problem-solving to diverse operational situations. Interpret written, oral, and visual instructions accurately. Compose routine correspondence and provide timely follow-up communication.
    $62k-96k yearly est. 4d ago
  • Quality Assurance Specialist III

    Us Tech Solutions 4.4company rating

    Quality assurance manager job in North Chicago, IL

    Primarily responsible for supporting the Client Research and Development quality agreement process with a focus on identifying and implementing process improvements. Lead or participate in technically complex and strategic cross-functional projects, demonstrating the ability to work across various teams. Drive or support strategic initiatives aimed at improving compliance with regulatory requirements and standards. Take a proactive role in process improvements, which includes the review and update of current supporting processes and procedures to enhance efficiency and effectiveness. Achieve a difficult balance of involvement, independence, and objectivity. Provide support for periodic review of Quality Agreements, ensuring alignment with organizational and regulatory expectations. Collect, analyze, and report relevant metrics to inform decision-making and track the effectiveness of initiatives. Consistently demonstrate Client's Ways of Working and Leadership Attributes including a collaborative mindset and leadership. Create a learning environment, embrace the ideas of others, and manage innovation to reality. Experience/Skills: Bachelor's degree preferable in a physical science, life science, pharmacy, business, engineering or equivalent experience required 5-7 years of experience in Quality Assurance / Regulatory Affairs (Pharmaceutical or Medical Device preferred) 3-5 years of experience in clinical research and development or manufacturing, or analysis of investigational products Minimum of 7 years' total combined experience required (Not necessarily the sum of the above) Must have experience with quality agreements and knowledge of worldwide regulatory requirements that influence their content. Persuasive, effective communication skills are essential with an ability to work effectively across functions, across technical areas, and outside of the company. Must have excellent oral/written communications skills, interpersonal skills, leadership, tact, open mindedness, maturity, tenacity, decisiveness, self-reliance, organizational / administrative skills, and sound judgment. Assures the quality of manufactured products and processes per standard operating processes(SOP'S) and GMP (Good Manufacturing Practices). BS degree and/or 7 to 7 years equivalent experience Responsibilities: Provide an active role within R&D as an expert in GCP requirements. The strategic focus is for early detection and prevention, followed by correction of issues. Collaborate with GCP functional areas and assist in the resolution of external partner quality issues. Lead or participate in technically complex and strategic cross functional GCP projects. Lead or participate in GCP focused strategic initiatives to improve compliance with regulatory requirements and standards. Lead or participate in process improvements, including review / update current supporting processes and procedures Achieve a difficult balance of involvement, independence, and objectivity. May support Clinical Quality Agreement creation and periodic review. Consistently demonstrate Client's Ways of Working and Leadership Attributes including a collaborative mindset and leadership. Create a learning environment, embrace the ideas of others, and manage innovation to reality. Qualifications: Bachelor's Degree preferably in technical or scientific area (Chemistry, Pharmacy, Biology, Microbiology, or Engineering) or equivalent industry experience (at least 8 years) with sufficient exposure to pharmaceutical, medical device, or combination product related industries. Thorough understanding of international GCP regulatory standards. Must have a technical background and extensive knowledge of worldwide requirements for quality systems. Must have excellent oral/written communications skills, interpersonal skills, leadership, tact, open mindedness, maturity, tenacity, decisiveness, self-reliance, organizational / administrative skills and sound judgment. Persuasive, effective communication skills are essential with an ability to work effectively across GCP functions, across technical areas and outside of the company. Accreditation by a professional body is desirable, e.g., American Society for Quality (ASQ) Certified Quality Manager (CQM), Registered Quality Assurance Professional (RQAP), and/or Certified Quality Auditor (CQA). About US Tech Solutions: US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit ************************ US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Recruiter Details: Name: Vijay Email: ****************************** Internal Id: 26-00617
    $45k-80k yearly est. 1d ago
  • QA Lead

    Nexwave 4.1company rating

    Quality assurance manager job in Chicago, IL

    - QA Lead (Manual + Automation) Duration : 12+ Months ***No C2C JD: Strong expertise in Functional/integration Testing and understanding requirements. should work closely with Offshore teams and manage business meetings with clients Experience in Web, DB skills and API Testing and knowledge on Automation using Selenium. Well versed with requirement analysis. writing Test Cases, Test Scripts and Test Summary reports Experience in API an SQL/DB Knowledge. Flexible in working with onsite team and good communication skills. Experience working in Agile model. Manage work independently and experience in managing teams, JIRA, ADO, Excel, reporting skills. Closely work with offshore teams and manage client calls Regards, Stephen Lead Talent Acquisition Specialist Email : **********************
    $82k-105k yearly est. 4d ago
  • Quality Engineer

    LHH 4.3company rating

    Quality assurance manager job in Carol Stream, IL

    LHH Recruitment Solutions has partnered with a growing organization, and they are seeking a motivated Quality Engineer to join their team. In this position, you will play a key role in supporting all aspects of the Quality function, with a strong emphasis on PPAPs, customer complaint resolution, supplier communication, and internal quality system reinforcement. You will also provide guidance and oversight to Quality Inspectors while working closely with operations to ensure consistent, compliant, and reliable manufacturing processes. Key Responsibilities: Lead and support PPAP activities, ensuring complete, accurate, and timely submissions. Respond to and manage customer complaints, including root‑cause analysis and corrective actions (8D, 5 Whys, etc.). Collaborate with operations to investigate internal and external quality issues and prevent recurrence. Assist with internal audits and maintain compliance with IATF, ISO, and customer‑specific quality standards. Serve as a liaison with suppliers, addressing quality questions, documentation needs, and product concerns. Partner with production and quality inspection teams to proactively resolve shop‑floor issues. Maintain and update quality documentation such as process flows, control plans, and FMEAs. Support continuous improvement activities across the organization. Participate in training initiatives related to quality processes and best practices. Qualifications and Skills: Bachelor's Degree in Engineering or a related technical field. Previous quality experience within an industrial manufacturing environment (machining experience or metal‑focused environment). Hands‑on PPAP experience. Working knowledge of IATF 16949 standards. Strong sense of urgency and ability to manage multiple priorities. Solid understanding of GD&T and measurement methods. Ability to communicate effectively with customers, suppliers, and internal teams. Proven problem‑solving abilities and attention to detail. Compensation Range: $90,000 - $105,000 + 10% Bonus Benefits Offered: 2 weeks of vacation, paid sick leave where applicable by state law, Medical Insurance, Dental Insurance Vision Insurance, 401K, and Life Insurance. If you are a passionate Quality Engineer looking for a new and rewarding career, please apply today! You don't want to miss out on this opportunity! LHH is a leader in permanent recruitment-and in the placement of top talent. Our areas of specialty include office administration, customer service, human resources, engineering, and supply chain and logistics. Please feel to check us out and apply for other opportunities if this role isn't a perfect match. Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit **************************************
    $65k-82k yearly est. 3d ago
  • Manager - Quality

    United Airlines 4.6company rating

    Quality assurance manager job in Chicago, IL

    Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network. Come join us to create what's next. Let's define tomorrow, together. **Description** United's Digital Technology team is comprised of many talented individuals all working together with cutting-edge technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions. **Job overview and responsibilities** As a Quality Engineer Manager of Information Technology at United Airlines, you will be responsible and accountable for day-to-day supervision and direction of QE Engineers. You'll directly supervise onsite and offshore Quality engineering professionals and ensure they are managing and owning deliverables. In this role you'll have accountability governing quality efforts on multiple projects and/or a large program that consists of multiple testing tracks is a must. You'll work closely with application teams and leadership to influence best quality practices and drive TMMi test maturity. + Govern functional and non-functional testing that includes agile, integration, end to end, performance, stress and endurance test with application development and non-functional teams + Offer creative solutions to solve complex problems such as reacting to technical limitations for test automation, late delivery of QA builds, scope creep, emergency changes, shifting priorities etc. + Drive innovations and efficiencies with GenAI capabilities from proof of concept to implementation across Digital Technology + Develop and implement strategies to improve QE practices from pre to post deployment (i.e. gating criteria, in sprint test automation, tooling) + Partner with application DevOps teams and build CICD pipeline for the sanity, integration and regression tests in QA and Production environments + Accountable for overseeing quality efforts on multiple projects and/or a large program that consists of multiple testing tracks and applications + Research and resolve people and project issues; provide recommendations; escalate to senior management as needed **Qualifications** **What's needed to succeed (Minimum Qualifications):** + Bachelor's degree in Computer Science, Information technology or similar + 5+ years of Quality Engineering experience with managing large enterprise programs + 3+ years of experience implementing Test Automation framework + 3+ years of experience in supporting release automation (CICD) and application performance testing + Willing and able to travel domestic/internationally (up to 10%) + Listening, communication, partnership and negotiation skills + Programming: Java, Selenium and SQL + Must be legally authorized to work in the United States for any employer without sponsorship + Successful completion of interview required to meet job qualification + Reliable, punctual attendance is an essential function of the position **What will help you propel from the pack (Preferred Qualifications):** + TMMI (Test Maturity Model Integration) Certification and/or knowledge + CSTE or any other Test Automation related certifications + Previous airline experience + Test Management Tools: TFS, Jira, Microsoft Test Management, + Automation: Ready API, SOAPUI, Rest Assure, SeeTest or any others to automate API's, UI and Mobile application + Understanding of cloud, distributed, microservice, mainframe and desk top based technology (AWS Preferred) + Understanding and/or implementation of GenAI testing technologies The base pay range for this role is $99,750.00 to $129,924.00. The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards. You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges. United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.
    $99.8k-129.9k yearly 47d ago
  • Knowledge / Quality Manager

    DMI 3.5company rating

    Quality assurance manager job in Lemont, IL

    DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial enterprises around the globe. Recognized as a Top Workplace, DMI is committed to delivering secure, efficient, and cost-effective solutions that drive measurable results. Learn more at ************* About the Opportunity DMI, LLC is seeking a Knowledge/Quality Manager to join us. Responsible for knowledge capture, process documentation, and service quality management across all support tiers. Ensures consistent application of best practices and procedural accuracy throughout the program. Duties and Responsibilities: Maintain the Knowledge Base and Standard Operating Procedures library. Conduct quality reviews of tickets, resolutions, and customer interactions. Analyze performance data and identify areas for service improvement. Support onboarding and ongoing training through lessons-learned documentation. Collaborate with analytics and reporting teams to align metrics with contractual SLAs. Qualifications Education and Years of Experience: Associate's or Bachelor's preferred 7+ years of experience in IT service management, knowledge management, or quality assurance. Required and Desired Skills/Certifications: ITIL certification preferred. Proven background in continuous improvement and performance analytics. Additional Requirements: Successful completion of a Public Trust background investigation and/or a Public Trust clearance. Min Citizenship Status Required: Must be a U.S. Citizen Physical Requirements: No physical requirement is needed for this position. Location: Hybrid, Chicago IL Working at DMI DMI is a diverse, prosperous, and rewarding place to work. Our culture is shaped by five core values that guide how we work, grow, and succeed together: Do What's Right - We lead with honesty and integrity. Own the Outcome - We take responsibility and deliver. Deliver for Our Customers - We are relentless about delivering value. Think Bold, Act Smart - We innovate with purpose. Win Together - We collaborate and celebrate our success. These values aren't just ideals-they show up in how we support every part of your well-being: Convenience/Concierge - Virtual health visits, commuter perks, pet insurance, and entertainment discounts that make life easier. Development - Annual performance reviews, tuition assistance, and internal career growth opportunities to help you thrive. Financial - Generous 401(k) matches, life and disability insurance, and financial wellness tools to support your future. Recognition - Annual awards, service anniversaries, referral bonuses, and peer-to-peer shoutouts that spotlight your achievements. Wellness - Healthcare coverage, wellness programs, flu shots, and biometric screenings to support your health. DMI values employees for their talents and contributions, and we take pride in helping our customers achieve their goals. Because when we live our values, we all win together. ***************** No Agencies Please ***************** Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.
    $72k-108k yearly est. Auto-Apply 60d+ ago
  • Corporate Quality Manager

    MacLean Power Systems 4.1company rating

    Quality assurance manager job in Wood Dale, IL

    The Corporate Quality Manager plays a pivotal role in shaping MacLean Power Systems' overall Quality strategy and strengthening the corporate quality team. This position supports the development, execution, and long-term sustainability of the company's corporate management strategy across all business units. In collaboration with the Corporate Quality Director, the Manager leads key initiatives and projects aimed at building a comprehensive and resilient quality framework. This includes promoting best practices, engaging with facilities and cross-functional teams, and driving continuous improvement efforts. This role is instrumental in establishing and aligning quality, process, and manufacturing strategies throughout the organization, ensuring consistency and excellence in operations. This role is based in our Corporate Office located in Fort Mill, SC, and will require the individual to travel to various plants in the US. Design and deploy corporate quality strategies that align with organizational objectives and industry best practices to drive continuous improvement and operational excellence. Administer and strengthen core elements of the Quality Management System (QMS) in accordance with ISO standards, with a focus on document control, internal audits, and employee training program. Lead the collection, analysis, and interpretation of quality performance data to identify trends, uncover root causes, and recommend actionable improvements. Oversee the global implementation and governance of electronic quality management system (EQMS) software (e.g., ETQ), serving as a corporate-level administrator and champion. Collaborate with site teams to identify system gaps, resource needs, and support requirements. Partner with cross-functional teams to uphold document control standards, enhance procedural clarity, and provide guidance on technical writing and formatting. Develop and deliver training programs on quality management systems, risk management, project execution, and structured problem-solving methodologies. Support the execution of the corporate internal audit program, ensuring compliance with ISO standards and internal policies. Track audit findings, coordinate corrective actions, and assist departments in developing effective responses. Coordinate and facilitate external certification audits, acting as a key liaison with certification bodies. Prepare documentation, manage logistics, and lead audit response efforts to ensure successful outcomes. Collaborate with Environmental, Health & Safety (EHS) teams to maintain compliance with ISO 14001 and ISO 45001 standards, integrating quality and safety initiatives where applicable. Lead or support structured problem-solving efforts, including root cause investigations related to nonconformances, incidents, and customer complaints. Drive standardization initiatives across the organization, including areas such as coatings, metrology, laboratory controls, FMEA development, control plans, and continuous improvement projects. Serve as a strategic link between corporate and site-level quality teams, ensuring alignment, communication, and consistent execution of quality initiatives. Support new product development and engineering teams by embedding quality requirements throughout the product lifecycle-from concept through launch. Assist in the development and deployment of a supplier quality management system, with a focus on domestic supplier qualification, performance monitoring, and compliance. Contributes to the creation and refinement of customer requirement management systems, including contract review processes, issue escalation protocols, and deviation handling procedures. Experience and Education Bachelor's degree in engineering or science discipline. 5+ years in a manufacturing environment with 5-7 years' experience in Quality Management Systems. Certified Lead Auditor in ISO 9001 (minimum requirement with knowledge of IATF 16949), with preference given to candidates holding additional certifications and practical experience in ISO 14001 and ISO 45001. Experience in electronic QMS systems, Metrology gage tracking systems. Ability to read and interpret engineering drawings/blueprints. Ability to travel 30-40% as required Competencies/ Skills Quality Standards Expertise: In-depth knowledge of ISO 9001 with hands-on experience in developing, implementing, and maintaining management systems. Auditing & Compliance: Certified Internal Lead Auditor for ISO 9001 (minimum), with demonstrated experience in managing internal audit programs, conducting follow-ups, and coordinating with external certification bodies. Experience in supplier quality audits and risk assessment would be beneficial. Analytical & Problem-Solving Skills: Strong capabilities in root cause analysis, corrective action planning, and data-driven decision-making to support continuous improvement initiatives. Document Control Management: Proficient in managing both electronic and paper-based document control systems; experience with ETQ software preferred. Technical Writing Proficiency: Skilled in producing clear, concise, and accurate documentation, including procedures, audit reports, and quality-related communications. Customer Complaint & Failure Analysis: Experienced in investigating customer complaints, conducting thorough failure analyses, and preparing detailed technical reports to support resolution and prevention. Customer Requirements: Demonstrated experience in assessing client needs and fostering productive relationships. Project Management: Proven experience leading projects using structured methodologies, including risk assessment, timeline development, milestone tracking, and formal approval processes. Problem Solving: Skilled in applying systematic problem-solving techniques such as 5 Whys, Ishikawa (Fishbone) diagrams, A3 reports, and 8D methodologies to identify root causes and implement effective corrective actions. Prevention & Detection: Extensive experience in developing and applying Failure Mode and Effects Analyses (FMEAs) and Control Plans to proactively identify risks and implement robust preventive and detection controls. Skilled in integrating poka-yoke (error-proofing) techniques within manufacturing processes to eliminate defects and enhance product reliability.
    $89k-107k yearly est. 32d ago
  • Manager, Quality Control

    Xeris Pharmaceuticals 4.2company rating

    Quality assurance manager job in Chicago, IL

    The Manager of Quality Control position is a hands-on role providing support for all aspects of Quality Control for clinical and commercial products. The position will provide expertise in drug substance (API), drug product and device analytical testing. Specifically, the role will provide support to release and stability testing of products, including providing support to investigations related to OOS/OOT results, nonconformances, deviations and other product associated incidents. The role will also oversee or support stability programs related to mid-stage clinical to commercial programs. The position will ensure timely and appropriate analytics activities to meet project target profiles and ICH, USP, FDA, and EMA standards. The Manager will effectively communicate results and issues to peers and management with excellent professional standards. Responsibilities 1. Manager Quality Control operations at contract sites (CDMO, CMO, Laboratories, etc.). Responsibilities include, but may not be limited to: • Managing contract relationships • Managing Contract Approval Forms, Purchase Orders and updates when required • Participating in vetting and selecting appropriate contract testing labs through the Xeris supplier management process • Supporting material qualification processes • Supporting the coordination of testing of raw, intermediate, and final product through the global supply chain • Managing analytical methods validation and transfer to/from contract testing labs • Overseeing release and stability testing operations at contract sites • Ensuring timely and appropriate analytics activities to meet project target profiles and ICH, USP, FDA, and EMA standards • Manage/validate SLIMstat software and trend manufacturing/stability data • Participating in the preparation of analytical, testing, and specification sections of regulatory submissions and communications • Adhering to CMC/QC budgets 2. Support Mid/late Stage clinical and commercial stability programs. Responsibilities include, but may not be limited to: • Supporting the clinical stability programs for Xeris mid-to-late stage products • Supporting the commercial stability programs for Xeris commercial products • Managing stability sample storage and testing at contract sites • Managing API retain and reference standard storage • Participating in the preparation of stability sections for drug substance and drug product sections of regulatory submissions Qualifications • Bachelor's/Master's degree in biology, chemistry, or similar discipline and 5+ years of experience working with pharmaceuticals/biopharmaceuticals, or Ph.D. and 5+ years' experience • A minimum of 5 years in a supervisor or manager role in a GMP pharmaceutical/biopharmaceutical environment, including knowledge of analytical requirements for clinical-phase and commercial products • Experience in Quality Controls and analytical method validation operations • Solid understanding of Quality Systems in support of investigations and quality events • Ability to effectively work with R&D scientists, CMC engineers, Supply Chain, Regulatory Affairs, and Quality Assurance functions • Proficient with Microsoft Word, PowerPoint, Outlook, and Excel, as well as web-based software for various applications • Experience in the use and application of statistical software. For example, SLIM, JMP, etc. • Competencies: Teamwork & Collaboration, Attention to Detail, Self-Starter, Analytical skills, Problem Solving, Organizational skills, Project Management, Adaptability, Professionalism, Written and Verbal Communications, Presentation skills • Working Conditions: Position may require periodic evening and weekend work, as necessary to fulfill obligations. Periodic overnight travel. This is a hybrid role based in Xeris' Chicago office and requires a minimum of three days per week in the office. On-site requirements may change at management's discretion. The level of the position will be determined based on the selected candidate's qualifications and experience. #LI-HYBRID As an equal employment opportunity and affirmative action employer, Xeris Pharmaceuticals, Inc. does not discriminate on the basis of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, veteran status, genetics or any other characteristic protected by law. It is our intention that all qualified applications are given equal opportunity and that selection decisions be based on job-related factors. The anticipated base salary range for this position is $110,000 to $160,000. Final determination of base salary offered will depend on several factors relevant to the position, including but not limited to candidate skills, experience, education, market location, and business need. This role will include eligibility for bonus and equity. The total compensation package will also include additional elements such as multiple paid time off benefits, various health insurance options, retirement benefits and more. Details about these and other offerings will be provided at the time a conditional offer of employment is made. Candidates are always welcome to inquire about our compensation and benefits package during the interview process NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
    $110k-160k yearly Auto-Apply 6d ago
  • Director, Quality Assurance

    Diasorin 4.5company rating

    Quality assurance manager job in Northbrook, IL

    Diasorin is a global leader in diagnostic solutions, pushing the boundaries of science and technology to create cutting-edge tools that improve healthcare worldwide. With a legacy spanning over 50 years, we've earned our reputation for excellence by developing innovative diagnostic assays and instruments that are trusted by healthcare providers around the world. Our broad offering of diagnostic tests and Licensed Technology solutions, made available thanks to ongoing investments in research, positions us as the player with the widest range of specialty solutions in the sector and identifies us as the "Diagnostics Specialist." Why Join Diasorin? Impactful Work: When you join Diasorin, you become part of a team that's dedicated to improving lives. Your contributions will directly impact patient care, making a meaningful difference in the world. Global Reach & Innovation: Our work transcends borders. Joining Diasorin means collaborating with colleagues from all over the world, expanding your horizons, and contributing to global healthcare solutions at the forefront of the diagnostic industry. Diverse and Inclusive Culture: We believe in the strength of diversity, and our inclusive culture reflects this commitment. We value your unique perspective and offer a supportive, collaborative environment where everyone can thrive. Join Our Team: If you're passionate about innovation, diversity, and making a positive impact on healthcare, Diasorin is the place for you. We're looking for passionate and talented individuals who are ready to embrace new challenges and drive healthcare solutions forward. Are you ready to be part of a dynamic team that's shaping the future of diagnostics? Join Diasorin and become a catalyst for change in the world of healthcare. Apply today and be a part of our exciting journey toward a healthier, more connected world. Together, we can make an impact! Job Scope The Quality Assurance Director is responsible for leading and maintaining the Quality Management System (QMS) for the DiaSorin Molecular business unit, ensuring full compliance with all applicable regulatory requirements, including but not limited to FDA, ISO 13485, IVDD/IVDR, CMD/CAS, and relevant federal, state, and local regulations. This individual serves as the designated Management Representative and provides strategic oversight of the QMS with a focus on Operational Quality, ensuring its effective implementation and continuous improvement in alignment with both local and international regulatory expectations. Key Duties and Responsibilities Quality System Oversight: Manage and continuously improve the QMS to align with lean manufacturing principles, ensuring it supports product quality, operational efficiency, and regulatory compliance. Lead cross-functional quality initiatives that drive measurable improvements in compliance, productivity, and risk mitigation. Regulatory Compliance: Serve as the primary point of contact for regulatory inspections and audits. Maintain up-to-date knowledge of applicable regulations and ensure organizational practices remain compliant. Lead efforts to identify and address compliance gaps proactively. Manufacturing Quality & Process Excellence: Provide expert-level technical analysis of product development and manufacturing processes to ensure conformance to specifications and quality standards. Leverage root cause analysis, statistical methods, and lean tools (e.g., FMEA, 5 Whys, value stream mapping) to drive process improvements and reduce non-conformances. Training & Leadership: Mentor and develop junior Quality Engineers, fostering a culture of quality, accountability, and continuous improvement. Champion training initiatives to enhance technical competencies and regulatory knowledge across the Quality team. Project Participation: Actively participate in cross-functional project teams, representing Quality functions for the Chicago site. Ensure compliance with Design Control requirements throughout the product lifecycle, from concept through commercialization. CAPA & Risk Management: Lead and support the execution of Corrective and Preventive Actions (CAPA), ensuring root cause investigations are thorough and utilize appropriate quality tools. Promote a data-driven approach to risk identification, analysis, and mitigation in both development and manufacturing environments. Validation & Documentation: Oversee validation planning and execution for manufacturing processes, equipment, and software. Ensure all validation activities are appropriately documented in compliance with internal procedures and external regulatory requirements. Act as Management Representative and IVDR Person Responsible for Regulatory Compliance (PRRC) for the site. In this capacity, ensure that product meets label claims and customer satisfaction, any quality or regulatory issue is elevated to the DiaSorin Molecular President and/or DiaSorin S.p.A Head of Corporate Quality/Regulatory, and oversee and drive continuous improvement of the Quality Systems. Among additional duties, the main responsibilities are as detailed in Article 15 of the EU IVDR 2017/746: Perform other duties as assigned. Education, Experience, and Qualifications Bachelor's Degree or relevant field required. Examples could be Engineering or life sciences discipline such as Mechanical, Electrical, Industrial, Manufacturing Engineering, Bioengineering, and/or Quality Engineering. Master's degree or relevant field preferred. Examples could be Engineering or life sciences discipline such as Mechanical, Electrical, Industrial, Manufacturing Engineering, Bioengineering, and/or Quality Engineering. Minimum 7+ Years management experience in medical device industry, IVD experience 5+ Years experience to include at least five years of experience in quality management. Specific Licenses and Certifications Preferred: ASQ Certified Quality Engineer, Lean Six Sigma Black Belt, Certified Quality or Biomedical Auditor a plus, but not required. Training and Skills Thorough knowledge of International, Federal, State, FDA regulations and ISO 13485 Quality Management Systems is required. Must have a thorough understanding and experience in software lifecycle and validation requirements. FDA Product and Process Validation Techniques. Must be proficient in Microsoft Word, Microsoft Excel and Microsoft PowerPoint. Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of top management, public groups, managers, clients, and customers. Ability to apply mathematical operations to such tasks as frequency distribution, determination of test reliability and validity, analysis of variance, correlation techniques, sampling theory and factor analysis. What we offer The salary range for this position is $151,200 - $216,000 annually. The salary range for this role represents the numerous factors considered in the hiring decisions including, but not limited to, education, skills, work experience, certifications, etc. Beyond base salary, Diasorin offers a competitive rewards package focused on your overall well-being. We are proud to offer a comprehensive plan of health benefits, retirement and financial well-being, time off programs, well-being support and perks. Benefits may vary by role, country, region, union status, and other employment status factors. You may also be eligible to participate in an annual incentive program. An incentive award, if any, depends on various factors, including, individual and organizational performance. Diasorin is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status, and will not be discriminated against on the basis of disability. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and Canada and to complete the required employment eligibility verification document form upon hire. Diasorin is committed to providing reasonable accommodations for qualified individuals with disabilities. If you are a US or Canada candidate and require assistance or accommodation during the application process, please contact the North America Talent Acquisition Team at ********************* or ************** to request an accommodation. The above job description is intended to describe the general content, identify the essential functions, and set forth the requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. Diasorin reserves the right to modify or amend this job posting as needed to comply with local laws and regulations. Please note that offers of employment at Diasorin may be contingent upon successful completion of a pre-employment background check and drug screen, subject to applicable laws and regulations. This position is not eligible for partnership with a third-party search firm vendor without expressed, written consent from the Diasorin Human Resources Department.
    $151.2k-216k yearly 30d ago
  • Director of Quality Assurance

    Amplifi Loyalty Solutions 4.3company rating

    Quality assurance manager job in Naperville, IL

    Who We Are ampli FI provides fully outsourced, customized credit and debit card loyalty programs exclusively focused on banks and credit unions nationwide. For almost two decades, we have delivered compelling rewards programs, unique earn-and-burn opportunities, and card-linked programs to leverage merchant-funded offers. Here at ampli FI, we are always looking for more great people to be a part of the relentless pursuit of excellence in everything we do. Our core values are Integrity , Curiosity , and Advocacy for our clients. We are looking for a talented, experienced Director of Quality Assurance to join our dynamic team and help us transform and lead the future of our QA practice. Location: This role offers a hybrid work arrangement, with our office located in Naperville, IL (60563), and requires a minimum of three days per week onsite. What You Will Do As the Director of Quality Assurance at ampli FI, you will be responsible for assessing, rebuilding, and leading our QA organization to the next level of maturity. You will bring strong leadership, deep hands-on experience, and a continuous improvement mindset to ensure that testing is executed to the highest standards across Product Development, Client Implementations, and Support. You will own the development of best practices, ensure consistent delivery, and lead a team responsible for functional, integration, regression, automation, load, and UAT testing. You will work closely with Engineering, Product Management, Client Delivery, and Infrastructure teams to drive quality and operational excellence across the entire delivery lifecycle. How You Will Contribute Take a holistic view of the current QA organization, processes, tools, and outcomes - and lead a plan for substantial improvement and maturity. Build, lead, and mentor a hands-on QA team responsible for Functional, Regression, Integration, Automation, Load/Performance, and UAT Facilitation testing. Redefine and implement QA best practices and operational standards, ensuring consistency, accountability, and quality across all projects and teams. Lead the execution and continuous enhancement of test planning, test execution, test reporting, and defect management processes. Drive the expansion of automation frameworks for API, backend, ETL, and UI testing, ensuring higher efficiency and reliability. Ensure timely, thorough, and transparent reporting of QA activities, including test coverage, pass/fail rates, defect metrics, and quality trends. Partner closely with Engineering, Product Management, IT Operations, Client Delivery, and Infrastructure teams to align QA activities with business priorities and product delivery pipelines. Advocate for QA best practices throughout the development lifecycle, promoting a "quality-first" mindset across ampli FI. Oversee and drive improvements to Load/Performance testing, ensuring platform scalability and reliability. Collaborate with Risk and Security teams to support remediation testing for security vulnerabilities. Lead QA support for deployments in lower environments and production, including smoke testing and release validation. Manage QA staffing, training, and professional development initiatives. The Expertise You Bring 7+ years of progressive experience in Quality Assurance, Software Testing, and/or Quality Engineering roles. 3+ years of leadership experience building and leading QA teams in a fast-paced, agile software development environment. Proven experience assessing, improving, and scaling QA processes, frameworks, and automation. Deep hands-on experience with QA methodologies across functional, integration, regression, performance, API, and UAT testing. Strong background building and maintaining test automation frameworks (Selenium, Cucumber, Java, API testing, JMeter). Experience working in Agile/Scrum environments with 2-week sprint cycles. Strong experience with Jira/Xray or similar test management and reporting tools. Deep knowledge of cloud-based testing (AWS environments preferred) across multiple test environments (CIT, UAT, Production). Proven track record working across Product, Engineering, Client Delivery, and Risk teams. Excellent communication, leadership, and change management skills. Highly hands-on with the ability to dive into test plans, execution, troubleshooting, and process improvements as needed. Additional (Bonus) Skills Experience working in financial services, banking, or loyalty/rewards platform industries is a plus. Familiarity with SOC2 and other audit/compliance frameworks. AWS certification is a plus. ISTQB or other QA-related certifications are a plus. Physical Requirements Frequently required to sit and stand. Required to use hands to handle or feel objects, tools, or controls. Visual acuity and manual dexterity required to manage projects and use software and a laptop computer. Other Duties Duties, responsibilities, and activities are not all-encompassing and may change at any time with or without notice. To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions. What We Offer Competitive salary Medical, Dental, and Vision Benefits 401(k) and 401(k) Employer Match Employer-Funded Insurance, Short & Long Term Disability Voluntary Café Plans for insurance, including life, accident, hospital, and critical care Voluntary Café Plans including parking and transit Flexible work hours in a hybrid environment Opportunities for professional development and growth Paid Time Off, including holiday, vacation, and personal time Parental Leave Employee Assistance Programs Snacks and a Gym onsite The compensation range listed below represents the potential salary for this role at the time of posting. However, the final salary may be higher or lower than the stated range, and this range may be adjusted in the future. An employee's placement within the salary range will depend on various factors, including but not limited to: relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any applicable collective bargaining agreements, and the needs of the business or organization. The salary range for this role is $130,000 - $135,000. ampli FI Loyalty Solutions embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We believe the more inclusive we are, the better our company will be.
    $130k-135k yearly 55d ago
  • Janitorial Quality Manager

    Tec Services, LLC 4.5company rating

    Quality assurance manager job in Skokie, IL

    The Quality Assurance Manager is responsible for overseeing the nightly cleaning of subcontractor cleaning crews of each store within a designated region and ensuring the quality of work meets company and customer standards. Normal work hours are overnight and during the weekend. Changes to hours can be made at the discretion of the Account Director or to meet client's/account needs and service requirements. PRIMARY FUNCTIONS AND ESSENTIAL RESPONSIBILITIES: Develop monthly visit schedule to ensure all assigned locations are attended to and all customer store managers are satisfied. In between visits, maintain continuous and direct contact with Store Managers via phone and email. Conduct Quality Assurance inspections of at least twenty (20) stores per week; meet clients and provide subsequent reports to Subs and Customers. Utilize FSM to conduct weekly quality assurance inspections. Provide specific direction to Service Provider cleaning crews and follow up next day to ensure completion. Establish and maintain effective communication and working relationship with service partners. Tour and inspect locations with service partner during both day and overnight operations weekly to ensure that cleaning teams are following specific guidelines to proper floor care. Handle issues in the field for multiple locations. Monitor their Corrigo IVR report daily to ensure check in and out of cleaning technicians is occurring. Build back up staff and contingency plans for call off scenarios. Handle all necessary progressive counseling and performance issues with service team members for assigned area, in conjunction with HR and Account Director. Assume the position of a cleaner to address store needs, if needed. Provide a daily and weekly summary report on store visits, inspections, action items, wet work etc. to the Account Director. Responsible for changing out batteries on floorcare equipment as needed Act as point of contact and is available via phone 7 days a week for emergency services or situations. Visits locations on the weekend to oversee weekend activity. Schedule all wet work with Store Managers, coordinate resources with service partners, and directly oversee the work being completed. Ensure the satisfaction of the customer by obtaining a sign off sheet, a minimum of two days after the completed wet work. Complete professional development courses through company paid Fred Pryor program. Maintain customer satisfaction levels of 90% and higher for assigned portfolio. Perform other related duties as assigned by Account Director and Tec Division management team. Report any issues, concerns or important occurrences with customer or other stakeholders to Account Director or Assistant Account Director in a timely manner. Reports to Account Director and directly supervises Cleaning crews QUALIFICATIONS: Be willing, able and available to work overnight hours. Be flexible with work hours as management will in turn be flexible with employees' specific/individual circumstances. Must have valid driver's license. PREVIOUS EXPERIENCE: 1 - 3 years of related experience and at least 2 years of floorcare or janitorial management experience. Experience in facility services/commercial cleaning industry SKILLS/ABILITIES: Proficient in the use of MS Office Suite: Word, Excel, Outlook Knowledge of floor/carpet care as well as the cleaning equipment used on each type. Ability to follow terms of contract as related to proper floor maintenance. Ability to multi-task, work independently, and in a team setting. Detail oriented and organized. Ability to work in a fast-paced environment; create and lead teams Supervisory responsibilities: Directly audit the work of third party, subcontracted cleaning crews Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws. Address complaints and resolve problems with the Service Provider's manager promptly. PHYSICAL DEMANDS AND WORK ENVIRONMENT: Continually required to stand, walk, bend, stoop and kneel. Frequently required to bend, stoop, and kneel. Must be able to lift and/or move 50 + pounds. Ability to communicate orally with customers, vendors, management, and other co-workers is crucial. Regular use of the mobile smart phone and e-mail for communication is essential. Hearing and vision within normal ranges is essential for normal conversations, to receive ordinary information, and to prepare or inspect documents. 90% travel, mostly car travel which requires the ability to sit in a car for extended periods of time. EDUCATION/CERTIFICATION: High school diploma or general education degree (GED)
    $62k-92k yearly est. Auto-Apply 60d+ ago
  • Director of Quality Assurance_Apr04

    V15P1Talonnn

    Quality assurance manager job in Chicago, IL

    Meet Our Team: Director of Quality Assurance_Apr04 Director of Quality Assurance_Apr04 Director of Quality Assurance_Apr04 Director of Quality Assurance_Apr04 The Senior Director Finance role is an exciting opportunity to be a key leader serving as a member of the India Leadership team and Global Finance team supporting a dynamic and high growth organization. This is a multi-faceted role handling a large team working in a highly matrixed-structure. Picture Yourself at Pega: In this role you will establish strong processes and controls that enable the group to deliver high quality results. The position not only has the responsibility of looking inward, but also to keep an eye outwards and apprise the business and key stakeholders of any threats and opportunities arising out of any economic, political or any other changes in India/APAC. What You'll Do at Pega:• Manage the APAC financial closing process - work cross-functionally and coordinate everyone's efforts to ensure that all required financial data is properly captured, reconciled, documented, and disclosed.• Ensure that all APAC financial data is in compliance with Generally Accepted Accounting Principles (GAAP).• Ensure that monthly close deadlines for US SEC reporting purposes are met.• Develop and maintain accounting policies and procedures including process documentation and control matrices.• Review and approve APAC accounting transactions; responsible for overseeing APAC general ledger, sub-ledgers and fiscal records.• Manage the fixed asset systems.• Manage APAC operating cash, the weekly bank reconciliation, and reporting.• Direct and coordinate financial planning and budget management functions• Recommend benchmarks for measuring the financial and operating performance• Monitor and analyze monthly operating results against budget• Oversee daily operations of the finance and accounting department Who You Are: A highly proficient senior leader who can inspire, build, and retain a highly engaged, efficient and motivated team. Has strong analytical and project management skills to be able to allocate resources well and influence, build consensus, and resolve conflicts as required. Support a team-oriented environment, ensuring that all tasks are being completed timely and accurately. What You've Accomplished:• CA (Chartered Accountant) with strong experience in working within the technology industry• 15+ years' experience across finance, accounting, budgeting, and cost control principles including U.S. and India Generally Accepted Accounting Principles• Knowledge of automated financial and accounting reporting systems.• Knowledge of federal and state financial regulations• Ability to analyze financial data and prepare financial reports, statements and projections• Small and large project/program orientation• Ability to motivate teams to produce quality materials within tight timeframes and simultaneously manage several projects. Pega Offers You:• A rapidly growing yet well-established business• The world's most innovative organizations as reference-able clients• Analyst acclaimed technology leadership in a massive emerging market• A workplace that requires people to have an informed opinion
    $79k-122k yearly est. Auto-Apply 60d+ ago
  • Director Food Safety and QA

    South Chicago Packing LLC

    Quality assurance manager job in Chicago, IL

    The Director Food Safety and QA will provide both strategic direction and hands-on leadership for the Food Safety and Quality Assurance (FSQA) department at South Chicago Packing. This position is responsible for analyzing, updating, managing, and continuously improving quality, food safety, and analytical programs across the business. Key responsibilities include leading the hiring, development, and performance management of the FSQA team, as well as managing the department's budget and expenditures. The role will work closely with cross-functional teams to identify and implement quality improvements across products and processes. Additionally, this position will serve as the primary liaison for external quality counterparts at customer and supplier organizations and regulatory agencies, ensuring effective communication, collaboration, and issue resolution. Primary Responsibilities: Serve as the site food safety leader. Provide direction and technical leadership in the development and implementation of quality systems to ensure compliance with corporate policies, GFSI standards, regulatory requirements, and customer expectations. Identify opportunities and lead initiatives to improve quality programs, systems, and processes. Coach, mentor, and support team members to develop a high-performing, technically skilled FSQA team. Oversee compliance of offsite warehouses to specifications and requirements; conduct audits and assessments as needed. Provide subject matter expertise on sanitation practices to drive effectiveness and operational efficiency. Ensure regulatory compliance through routine interaction with USDA inspectors and issue resolution. Direct in-process quality control activities, including testing of raw materials and finished goods. Monitor, track, and report FSQA performance through established Key Performance Indicators (KPIs) and quality metrics. Provide functional QA leadership for facility initiatives and capital projects. Lead investigation and resolution of customer complaints, ensuring timely and accurate responses. Manage internal and external audits, ensuring compliance and timely closure of findings. Verify compliance with HACCP and food safety programs, including oversight of prerequisite programs. Review and make final disposition decisions on retained product and materials, ensuring procedures and documentation are properly executed. Monitor adherence to SOPs, manufacturing operating procedures, and Good Manufacturing Practices (GMPs). Deliver training and development programs to ensure QA personnel meet technical and compliance standards. Participate in internal product evaluation panels and support continuous improvement through product reviews. Support broader employee training initiatives related to food safety and quality system topics. Establish and manage departmental costs and expenditures in line with budgetary expectations. Perform additional duties as assigned in support of company and department goals. Supervisory/Management Responsibilities: Provide direct oversight and leadership to the South Chicago Packing FSQA team. Lead staffing, onboarding, and talent development efforts within the department. Set clear expectations and performance standards while ensuring alignment with company policies and objectives. Actively participate in the Performance Management Process, including goal setting and development planning for team members. Represent the FSQA function in director-level meetings and contribute to strategic decision-making. Lead or support cross-functional and cross-departmental teams focused on process improvement and quality initiatives. Serve as a coach and mentor to junior QA professionals, supporting their technical and professional growth. Requirements: Bachelor's degree in Food Science, Microbiology, or a related field. 7-10 years of progressive experience in quality assurance and food processing, including prior management experience. In-depth knowledge of USDA/FDA regulations, GFSI standards, and industry best practices. HACCP and PCQI certification required. Proficiency in computer applications and software tools relevant to quality assurance and reporting. Strong written and verbal communication skills, with the ability to convey complex information effectively. Proven decision-making ability, with a track record of making independent, sound judgments in challenging situations. Competencies: Leading Change: Acting in a leadership position to envision the future of the organization and work towards achieving the desired future by setting goals, taking action, and effectively communicating with stakeholders. Holding self and others accountable for achieving the envisioned results despite challenge and adversity. Strategic Thinking: Understand what the organization's preferred future will be and put strategies into place to realize the organization's vision. Look at issues and opportunities from a broad organizational perspective Building Common Purpose: Works with colleagues and suppliers to achieve common goals by involving stakeholders to define problems or opportunities, identifying common issues and opportunities and creating win/win relationships. Makes sure the team or group goals align with those of the organization. Results Oriented: Takes a dynamic approach to work characterized by initiating decisions and actions. Concentrating on achieving the outcomes of a process or project while adhering to the overall strategy of the organization. Creating a culture of accountability and performance. Able to withstand walking and standing Analytical Thinking: Uses information from a qualitative and quantitative analyses to solve problems and make decisions. Able to see interconnections between organizational systems that others miss. Benefits for this role include: Medical, vision, dental, discretionary bonus up to 30% (50% personal performance based & 50% company performance), profit sharing (which feeds retirement) at a minimum of 3% annually and 200 hours PTO in the 1st 12 months.
    $79k-122k yearly est. 5d ago
  • Director of Food Safety & Quality Assurance

    Lucas James Talent Partners

    Quality assurance manager job in East Chicago, IN

    At Harvest Food Group (HFG), our mission is to create products that make a positive impact in the world. HFG is a private equity-backed company headquartered in Naperville, IL, with a production facility currently in Chicago, IL, and relocating to East Chicago, IN in Q1 2026. JOB SUMMARY The Director of FSQA is responsible for leading the development, implementation, and continuous improvement of food safety and quality systems across a frozen food co\-packing operation serving multiple branded and private label customers. This leadership role ensures compliance with all FDA, USDA (if applicable), FSMA, SQF\/BRC, GFCP, customer requirements, and global regulatory standards. The Director will oversee FSQA strategy, certifications, regulatory interactions, customer audit management, co\-manufacturing quality agreements, and continuous improvement initiatives that protect brand reputation and drive operational excellence. ESSENTIAL DUTIES & RESPONSIBILITIES Strategic Leadership & Compliance] Develop and execute the company's FSQA strategic vision to support business growth, customer expectations, and regulatory compliance. Ensure full compliance with FSMA Preventive Controls, HACCP, HARPC, GMPs, FSVP, allergen controls, traceability, and recall readiness. Maintain and elevate facility certifications including SQF, Organic, Kosher, GFCP, Halal, Non\-GMO, and customer addendums. Lead regulatory inspections and serve as the primary liaison with federal, state, and local agencies. Food Safety & Quality Systems Management Oversee development, approval, and maintenance of all FSQA programs, SOPs, policies, and quality management systems. Direct Environmental Monitoring Program (EMP), sanitation verification, and pathogen control strategies. Ensure robust documentation control, label accuracy, ingredient specification management, and formula verification. Lead root cause analysis, corrective and preventive action (CAPA), and continuous improvement processes. Customer & Co\-Manufacturing Oversight Manage co\-packing quality agreements and ensure alignment with each customer's brand standards and regulatory expectations. Lead customer audits, visits, and technical calls; ensure high audit performance and zero major non\-conformances. Oversee specification adherence, formula change approvals, first production runs, and commercialization trials. Operational Excellence Partner with Operations, R&D, Supply Chain, and Engineering on process capability, yield improvements, line validations, and hygienic design initiatives. Implement data\-driven performance metrics (KPIs), including consumer complaints, non\-conformances, audit scores, and quality costs. Lead incident management, including product holds, deviations, foreign material control, and recall\/traceability exercises. Team Leadership & Development Lead, mentor, and develop Regulatory Compliance manager, FSQA manager, supervisors, and technicians to foster a proactive food safety culture. Establish departmental goals, succession planning, training initiatives, and performance management. Promote collaboration, accountability, and continuous learning across all levels of FSQA and Production teams Requirements SKILLS\/QUALIFICATIONS Bachelor's degree in Food Science, Microbiology, Chemistry, or related field required Minimum 5\-8 years of progressive FSQA leadership experience in frozen food manufacturing, preferably in a co\-packing environment Extensive knowledge of FDA\/USDA regulations, SQF\/BRC certification schemes, and GFSI standards. Experience managing complex customer relationships and technical agreements PCQI (Preventive Controls Qualified Individual) and HACCP certification required. SQF Practitioner, BRC Site Lead, or equivalent GFSI certification strongly preferred. Strong leadership presence with ability to influence cross\-functional teams. Exceptional understanding of quality systems, food microbiology, and risk\-based decision making. Excellent communication, project management, and customer\-facing skills. Ability to manage multiple priorities in a dynamic co\-manufacturing environment. Six Sigma\/Lean certification a plus PHYSICAL REQUIREMENTS • Ability to work within timelines and under pressure based on production needs • Availability to work scheduled hours, including weekends as required • Ability to stand, bend, and climb stairs for extended periods (10-12 hours per day as needed) • Ability to work in a refrigerated environment (32-36 °F) Must be able to lift up to 50 pounds multiple times throughout the day #LI\-SP1 "}}],"is Mobile":false,"iframe":"true","job Type":"Full time","apply Name":"Apply Now","zsoid":"667294733","FontFamily":"Verdana, Geneva, sans\-serif","job OtherDetails":[{"field Label":"Work Experience","uitype":2,"value":"6\-9 years"},{"field Label":"Industry","uitype":2,"value":"Manufacturing"},{"field Label":"City","uitype":1,"value":"East Chicago"},{"field Label":"State\/Province","uitype":1,"value":"Indiana"},{"field Label":"Zip\/Postal Code","uitype":1,"value":"46312"},{"field Label":"Salary","uitype":1,"value":"$130"}],"header Name":"Director of Food Safety & Quality Assurance","widget Id":"4**********0072311","awli IntegId":"urn:li:organization:18758749","is JobBoard":"false","user Id":"4**********1692017","attach Arr":[],"awli ApiKey":"86ezhi1yg2oktx","custom Template":"3","awli HashKey":"c21b16e3c8dbe9654eb55b1f04069e0359bb745c0ea4b5bd3c5f8edb6be779e2229421c188b34b7d8fee450ab44d0d34327f1a89e16d207f4f268b2a1dd736fb","is CandidateLoginEnabled":true,"job Id":"4**********6286123","FontSize":"12","google IndexUrl":"https:\/\/lucasjamestalent.zohorecruit.com\/recruit\/ViewJob.na?digest=Nyi9VFWIsbMXNaN0qju4EzD@7sUx3uS1ot4h4iE6Sps\-&embedsource=Google","location":"East Chicago","embedsource":"CareerSite","indeed CallBackUrl":"https:\/\/recruit.zoho.com\/recruit\/JBApplyAuth.do","logo Id":"pcy573a2da6bcad414975813a806bd9435355"}
    $99k-154k yearly est. 58d ago
  • Food Safety & Quality Manager (Food Manufacturing Plant)

    Portillos Hot Dogs 4.4company rating

    Quality assurance manager job in Aurora, IL

    The Food Safety and Quality Assurance (FSQA) Manager is responsible for developing and managing FSQA programs for commissary operations and activities that will ensure adherence to finished product standards. This role will lead and handle compliance with company policies, food safety standards, government regulations, manufacturing industry best practices, including but not limited to HACCP, GMPs, and SOPs. The FSQA Manager oversees audits, investigations, and corrective actions, and provides leadership to the FSQA Department. This position is multisite and responsible for FSQA operations in two manufacturing plants in Addison, IL and Aurora, IL. CORE RESPONSIBILITIES Enable our Purpose to create lifelong memories by igniting the senses with unrivaled food and experiences: Family: Work together to make everyone feel at home, and we step up when someone needs help Work closely with Operations and Maintenance to drive food safety and quality ownership on the production floor Collaborate with cross-functional teams to ensure quality standards are integrated throughout the production process Develop, recommend, and monitor corrective actions when food safety or quality deficiency is identified Supervise and support the FSQA supervisor and hourly team members, including training, coaching, and managing performance Provide consistent support for hourly team members across both manufacturing plant facilities by maintaining an active presence in one plant while the FSQA supervisor supports the other, ensuring seamless operations and fostering strong cross-facility collaboration Greatness: We're obsessed with being the best and work hard to continuously improve. Our greatness is rooted in Quality, Service, Attitude and Cleanliness Implement food safety and quality assurance programs that effectively monitor product quality and manufacturing to ensure compliance with regulatory and finished product requirements Plan, conduct and monitor testing and inspection of materials and products to ensure finished product safety and quality Stay current with changes in food safety laws, regulations, and industry best practices, communicating relevant updates to stakeholders Maintain current library of all GMPs and SOPs ensuring compliance with federal, state, local and organizational laws, regulations, guidelines, and policies Energy: We move with urgency and passion, while maintaining attention to detail Ensure compliance with all quality programs, including GMPs and HACCP Manage HACCP assessments and reassessments, develop and maintain HACCP plans, manage HACCP records Lead continuous improvement initiatives focused on enhancing food safety culture and reducing risk Fun: We entertain our guests, we connect authentically, and we make each other smile Develop and execute training programs that support the company's objectives regarding quality and food safety Ensure all new regulations are quickly and accurately implemented at both facilities and through suppliers Represent quality assurance on cross-functional teams ORGANIZATION RELATIONSHIPS This position reports to the Senior Plant Operations Manager and interacts with outside vendors including USDA and OSHA REQUIRED QUALIFICATIONS Minimum Work Experience, Qualifications, Knowledge, Skills, Abilities Minimum 4 years' experience in Food Safety or Quality Assurance roles with previous experience working in a food manufacturing plant In depth knowledge of food safety requirements including HACCP and GMPs Proven track record of successful implementation of food related quality programs Knowledge of food labeling, USDA, and FDA Ability to multi-task and manage projects concurrently Proficient with Microsoft Office Suite Strong analytical and problem-solving skills Excellent interpersonal skills with ability to create and maintain positive working relationships with vendors, management, and team members Exceptional time management skills with proven ability to meet deadlines while maintaining attention to detail Ability to read, analyze, interpret, and communicate quality and food safety issues with written reports, business correspondence, policies, and procedures Minimum Educational Level/Certifications Bachelor's degree in biology, Food Science, or related field Physical Requirements Ability to sit, stand, and walk as needed, and to use hands and fingers to operate a computer, keyboard, mouse, and telephone for communication Comfortable working in environments that may be hot or cold Ability to work safely with a variety of chemicals and solvents, following all guidelines outlined in the applicable material safety data sheet Ability to occasionally lift and move items weighing up to 20 pounds Travel Requirement Frequent travel between manufacturing plants in Aurora, IL and Addison IL PREFERRED QUALIFICATIONS Educational Level/Certifications One or more of the following certificates/credentials are recommended: HACCP (Hazard Analysis Critical Control Points) SQF (Safe Quality Foods) BRC (British Retail Consortium) Other GFSI (Global Food Safety Initiative) Work Experience and Qualifications Experience bringing a facility to SQF level certification Bilingual in English and Spanish a plus Hot dog! The pay range for this role is $95,000 - $120,000. Your actual compensation will depend on experience, location, and/or additional skills you bring to the table. This position is also served with: Participation in a discretionary bonus program based on company and individual performance, among other ingredients A monthly technology reimbursement Quarterly Portillo's gift cards A bun-believable benefits package that includes medical, dental, and vision insurance along with paid time off, life insurance, and our 401(k) plan with a company match Learn more about our benefits here DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by incumbents assigned to this job. This is not intended to be an exhaustive list of all the responsibilities, duties and skills required. The incumbent may be expected to perform other duties as assigned. This job may be reviewed as duties and responsibilities change with business necessity.
    $36k-53k yearly est. Auto-Apply 48d ago
  • Manufacturing Quality Manager

    Cox Professional Resources

    Quality assurance manager job in Westchester, IL

    Responsibilities will include: Oversee development and implementation of company safety & quality management system Develop and implement a quality plan to meet quality levels established by company guidelines and local regulations Lead and facilitate the quality champion program to analyze and correct nonconformance and complaints Collaborate with engineering to review project readiness and the purchasing of a supplier management strategy Work with company team members and local regulators to establish inspection protocols and ensure compliance Analyze and resolve process quality issues and needs as they relate to process performance and quality requirements Provide data related to KPI's and identify opportunities for improvement Travel to suppliers to ensure quality and process capacities are met Strive to develop a feeling of pride and loyalty to company and team members Champion Affirmitive Action Program in hiring, development and promotion opportunities Become familiar with company policies and train subordinates to follow guidelines Strive to improve leadership and management capabilities for personal development Qualifications BS in Engineering, Quality, Business or rleated degree 6+ years in a manufacturing or construction environment implementing quality programs Strong organizational and problem solving skills Track record of implementing Lean Manufacturing methodologies and Continuous Improvement Strong written and verbal communication skills Leadership ability U.S. Citizen or Green Card holder Additional Information Perks: Established and growing company Competitive pay and benefits packages Plenty of career growth opportunities
    $81k-129k yearly est. 13h ago
  • Supplier Quality Manager

    Solina Group Sas

    Quality assurance manager job in Bolingbrook, IL

    At Solina, our community of close to 5,000 people share a passion for food and live our entrepreneurial culture. We design customised savoury solutions for our clients operating in the food industry, food service, butchery and nutrition markets. With sustainability at the heart of our business model, we aim to produce food that is good in every sense of the word: delicious, nourishing, affordable, sustainable and convenient. Solina is a fast-growing business, with around 50 production sites and R&D laboratories present in more than 19 countries mainly in Europe and North America. By constantly rethinking culinary solutions, we make food matter for people and the planet. If you're ready for a new adventure in a dynamic, expanding, passionate, international company, join us ! SUMMARY OF POSITION The Supplier Quality Assurance (SQA) Manager is responsible for driving supplier quality performance across Solina USA's raw materials, packaging, and co-manufactured products. This role focuses on managing supplier-related quality risks, implementing quality systems, and improving compliance with internal and external standards, helping deliver safe, consistent, and customer-focused products. As a key member of the U.S. Quality Team, the SQA Manager collaborates closely with Procurement, R&D, Operations, and the broader Technical Services group to manage specifications, support product development, and resolve supplier quality issues. This position reports to the Director of Quality Assurance and contributes to the continued growth and performance of Solina's U.S. supply chain. ESSENTIAL FUNCTIONS This document in no way states or implies that these are the only duties to be performed by the employee occupying the position. * Lead the implementation and execution of supplier quality programs across Solina USA, including qualification, auditing, monitoring, and corrective action processes. * Maintain and improve SQA documentation, specifications, and compliance protocols in partnership with Quality, Procurement, and R&D. * Conduct supplier risk assessments and support the onboarding of new suppliers and co-manufacturers. * Develop and track supplier performance metrics and report findings to relevant stakeholders. * Support resolution of material non-conformances, customer complaints, and supplier-related product quality issues. * Assist with crisis management involving supplier-related quality incidents and coordinate internal response. * Participate in U.S. QA and cross-functional projects, including ERP enhancements and digital transformation initiatives as they relate to supplier management. REQUIRED SKILLS, EDUCATION, AND EXPERIENCE Any combination of education and experience providing the required skill and knowledge for successful job performance will be considered. Typical qualifications would be: * Bachelor's or Master's degree in Food Science, Food Safety, or a related field. * Minimum 5 years' experience in supplier quality assurance or related QA/QC role in the U.S. food industry. PREFERRED QUALIFICATIONS * Knowledge of FDA, USDA, and GFSI (e.g., BRC) regulatory frameworks. * Hands-on, results-oriented approach with the ability to manage multiple priorities independently. * Strong interpersonal and communication skills with the ability to influence and collaborate across functions. * Experience with specification systems, supplier audits, and root cause analysis. * Proficiency with ERP and quality management systems (QMS). * Fluent in English * Prior experience working with U.S.-based ingredient suppliers, packaging vendors, and/or co-manufacturers. * Experience supporting customer or third-party audits and managing documentation accordingly. SUPERVISORY RESPONSIBILITY No TRAVEL REQUIREMENTS Approximately 20%, primarily domestic supplier and co-manufacturer visits. WORKING CONDITIONS Working conditions described here are representative of those experienced by an employee daily while performing this job's functions. * Typically sits for extended periods at a computer workstation. * May access and work in the manufacturing plant. * Required to travel. * May be required to work weekends to meet department and business demands. * Knows that safety shoes are recommended in the plant area. SPECIAL REQUIREMENTS Employment is contingent upon successfully passing an employee reference check, criminal background check, and drug screening. Solina is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status or a person's relationship or association with a protected veteran, including spouses and other family members, and will not be discriminated against on the basis of disability. Equal Employment Opportunity Posters. If you have a disability and you believe you need reasonable accommodation to search for a job opening or to submit an online application, please call toll-free **************. We are open to talents of all backgrounds. Our recruitment process is based on competences, and we openly welcome all candidates of all types according to our DEI Commitment
    $75k-110k yearly est. 35d ago
  • Supplier Quality Manager

    Phantom Staffing

    Quality assurance manager job in Vernon Hills, IL

    Job Introduction Reporting to the North American Quality Manager and in close collaboration with the Global Purchasing and Engineering organizations you will be responsible for Quality deliverables required from the Supplier Base in delivering fully conforming and effective products while ensuring processes for existing product remain in control without detriment to overall delivery and cost performance. The Supplier Base includes external suppliers of parts that are built into hydraulic valves and systems such as component manufacturers, manifold suppliers, material processors, proprietary part suppliers, and tooling manufacturers prototype shops. The supply base also includes suppliers of heat treat, coatings, ground and honed parts. Role Responsibility Define the Supplier Quality Assurance Strategy for the North American organization. Develop a responsive, and technically competent Supplier Quality organization. Communication of the Quality Assurance requirements internally and externally to the supply base. Define areas of weakness at individual suppliers, establish goals for improvement, and implement projects to resolve. Take ownership for the definition, updating and communication of the Supplier Quality Assurance Manual. Working with Purchasing and the suppliers Quality organizations, monitor current supplier performance: Impact, Quality, Warranty and Cost. Develop and implement a follow up mechanism with suppliers on a regular basis with an end toward increasing the Quality performance. Assist the suppliers with the development of new and existing components to assure fitness for use. Support the internal Design Engineering group during program review meetings. Assist the suppliers with the development of PPAP documentation (Dimensional verification requirements, Process Flow charts, Control Plans, PFMEAs, MSA and material analysis). Develop processes to support the approval of PPAP submissions and run-at-rate disciplines. Provide feedback to the supplier in instances where PPAP submissions are not accepted. Work with Purchasing to establish and lead supplier Readiness Review mechanism for new and transferred product and processes. Develop and execute a continuous North American Supplier Audit Schedule Generate NCR and supplier scrap reports to suppliers as necessary. Help the supplier understand the severity of non-conformance for each critical characteristic. Develop processes towards the resolution of customer and internal product quality issues as they relate to supplied components. Work with the Purchasing, Manufacturing and Quality departments at all internal company facilities to share information and ideas as they relate to supplier issues. Develop plans & make recommendations for supplier de-sourcing This role has direct report(s) and will be accountable to execute on talent strategy. Perform other related duties as assigned. Supervisory Responsibilities: Hires and trains SQE staff. Oversees the daily workflow and schedules of the department. Conducts performance evaluations that are timely and constructive. Handles discipline and termination of employees in accordance with company policy. The Ideal Candidate Qualifications and Experience: Required: Bachelors degree (B.A./B.S.) in Engineering or equivalent work experience Minimum of 3 years knowledge of manufacturing/assembly processes. Sound working knowledge of APQP tools (PPAP/FMEA/Control plans, etc.) Working knowledge of manufacturing systems, especially as they relate to machining, assembly, and foundry. Highly motivated team player with excellent communication and organizational skills. Project management experience Knowledge of ISO 9001/14001, 8D reports, Root Cause Analysis, Data Driven Problem Solving and Auditing Must be willing to travel domestically for supplier visits Preferred: Minimum of 10 years knowledge of companies products and applications, preferred. Six Sigma training preferred
    $76k-111k yearly est. 60d+ ago
  • Program Manager / Quality Initiatives

    Xiphoidinc

    Quality assurance manager job in Chicago, IL

    / Designation: Program Manager Experience: 8 to 10 years Qualification: Any Graduate Job Type: Contract || Job location: Chicago, USA Duration: 6 months (extendable) Mode: Work from Office Job Description: • Quality Initiatives • Daily program management throughout the program life cycle • Defining the program governance (controls) • Planning the overall program and monitoring the progress • Managing the program's budget; • Managing risks and issues and taking corrective measurements • Coordinating the projects and their interdependencies • Managing stakeholder's communication • Aligning the deliverables (outputs) to the program's "outcome" with aid of the business change managerManaging the main program documentations such as the program initiation document • Thorough understanding of project/program management techniques and methods • Excellent problem-solving ability • Assume responsibility for the program's people and vendors • Assess program performance and aim to maximize ROI • Change Management practices adherence • Managing a team with a diverse array of talents and responsibilities. • Program Management Training or Certification (PMP / PgMP / MSP / PRINCE2 ) • Cloud journey experience (e.g. Azure, GCP, AWS) • Cloud migration experience • Atlassian tools (Jira, Confluence etc) • End to End Program Management Qualifications Role Overview Position / Designation: Program Manager Experience: 8 to 10 years Qualification: Any Graduate Additional Information All your information will be kept confidential according to EEO guidelines.
    $74k-109k yearly est. 60d+ ago

Learn more about quality assurance manager jobs

How much does a quality assurance manager earn in Bolingbrook, IL?

The average quality assurance manager in Bolingbrook, IL earns between $59,000 and $132,000 annually. This compares to the national average quality assurance manager range of $70,000 to $140,000.

Average quality assurance manager salary in Bolingbrook, IL

$88,000
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