Quality assurance manager job description
Updated March 14, 2024
9 min read
Quality Assurance Managers are primarily in charge of providing guidelines to ensure that the company's products and services are of top quality at all times as promised by the brand. They also conduct audit activities to check the quality assurance compliance of the different departments or divisions of the organization.
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Example quality assurance manager requirements on a job description
Quality assurance manager requirements can be divided into technical requirements and required soft skills. The lists below show the most common requirements included in quality assurance manager job postings.
Sample quality assurance manager requirements
- Minimum of a Bachelor's degree in a related field
- At least 5 years of experience in quality assurance management
- Strong knowledge of industry regulations and standards
- Experience with quality control tools and techniques
- Ability to analyze data and make informed decisions
Sample required quality assurance manager soft skills
- Excellent communication and interpersonal skills
- Strong leadership and team management abilities
- Ability to work collaboratively with other departments
- Detail-oriented and highly organized
- Positive attitude and willingness to adapt to change
Quality assurance manager job description example 1
Laboratory Corporation of America Holdings quality assurance manager job description
Direction and oversight to Quality Assurance activities and resources aligned with Clinical Pharmacology Services, including support to Clinical Research Units (CRUs) globally and associated functional services (e.g. Biometrics/Data Management, Project Management)
Fulfils the role of RCQA Site Lead at a specific Phase I unit. Responsible and accountable for executing the local team's duties; leading all external inspection activities at that location; and participating as a member of the local CRU management team.
In addition to RCQA site leadership, the individual will be responsible for a specific area of global CPS RCQA activity (External inspection management; Quality Issue Management and Data insights; Audit programs; Training).In this capacity they will define global practices, oversee consistent execution, and liaise with their counterpart RCQA CPS Site Leads to deliver a coordinated global approach.
Leads compliance activities and ensures consistent Quality Assurance operating practices across the global CPS business.
Locally accountable for development and execution of the local CPS Master Audit Plan, delivery of audits, reporting of results/outcomes, ensuring adequacy of corrective and preventive actions (CAPA) to address issues, trending of audit findings and continual quality improvement for CPS
Negotiate with functional and operational internal stakeholders to improve quality and increase efficiencies within audits, inspections and operations
Ensure assignment of appropriately trained resources, in order to make sure that tasks are completed according to procedural requirements
Ensure consistent functional implementation, use and review of SOPs Publish executive summaries of functional metrics/dashboards including risk mitigation, when needed Communicate escalation issues to management in a timely manner implementing appropriate solutions, including preventative actions and providing regular updates Ensure appropriate data analysis is performed in order to provide direction or lead functional process improvement initiatives to drive efficiencies and effectiveness of Regulatory Compliance & Quality Assurance (RC&QA) processes Interpret applicable quality regulations/standards and ensure appropriate policies and procedures are revised/created Lead and effectively manage constructive crucial interactions with clients or regulatory agencies Recruit, train, coach and develop leaders based on their development or business needs Mentor RC&QA resources, to drive a quality culture Complete thorough, timely and well documented performance evaluations providing objective feedback to the individual Ensure Regulatory Compliance and Quality Assurance (RC&QA) management responsibilities, as indicated in applicable controlled documents, are followed Manage the functional budget for the location(s) of responsibility Represent Covance during external meetings/conferences/seminars as an industry SME Perform other duties, as assigned by management
Qualifications:
Minimum Required:
10 years in regulatory environment (experience in GXP roles) Experience & regulatory expertise of industry quality systems/standards Ability to interpret applicable regulations/standards Ability to analyse and interpret data in order to lead process improvement initiatives Ability to communicate and negotiate with internal stakeholders effectively Ability to effectively lead teams through the management of people leaders at multiple sites or geographic locations Ability to supervise resources in multiple sites or geographic locations
III.Education/Qualifications/Certifications and Licenses
Recommended:
A minimum of a Bachelor's Degree in Life Sciences preferred (or equivalent Life Science experience) Experience may be substituted for education.
Labcorp is proud to be an Equal Opportunity Employer:
As an EOE/AA employer, the organization will not discriminate in its employment practices due to an applicant's race, age, color, religion, sex, national origin, sexual orientation, gender identity, disability or veteran status.
For more information about how we collect and store your personal data, please see our Privacy Statement.
Fulfils the role of RCQA Site Lead at a specific Phase I unit. Responsible and accountable for executing the local team's duties; leading all external inspection activities at that location; and participating as a member of the local CRU management team.
In addition to RCQA site leadership, the individual will be responsible for a specific area of global CPS RCQA activity (External inspection management; Quality Issue Management and Data insights; Audit programs; Training).In this capacity they will define global practices, oversee consistent execution, and liaise with their counterpart RCQA CPS Site Leads to deliver a coordinated global approach.
Leads compliance activities and ensures consistent Quality Assurance operating practices across the global CPS business.
Locally accountable for development and execution of the local CPS Master Audit Plan, delivery of audits, reporting of results/outcomes, ensuring adequacy of corrective and preventive actions (CAPA) to address issues, trending of audit findings and continual quality improvement for CPS
Negotiate with functional and operational internal stakeholders to improve quality and increase efficiencies within audits, inspections and operations
Ensure assignment of appropriately trained resources, in order to make sure that tasks are completed according to procedural requirements
Ensure consistent functional implementation, use and review of SOPs Publish executive summaries of functional metrics/dashboards including risk mitigation, when needed Communicate escalation issues to management in a timely manner implementing appropriate solutions, including preventative actions and providing regular updates Ensure appropriate data analysis is performed in order to provide direction or lead functional process improvement initiatives to drive efficiencies and effectiveness of Regulatory Compliance & Quality Assurance (RC&QA) processes Interpret applicable quality regulations/standards and ensure appropriate policies and procedures are revised/created Lead and effectively manage constructive crucial interactions with clients or regulatory agencies Recruit, train, coach and develop leaders based on their development or business needs Mentor RC&QA resources, to drive a quality culture Complete thorough, timely and well documented performance evaluations providing objective feedback to the individual Ensure Regulatory Compliance and Quality Assurance (RC&QA) management responsibilities, as indicated in applicable controlled documents, are followed Manage the functional budget for the location(s) of responsibility Represent Covance during external meetings/conferences/seminars as an industry SME Perform other duties, as assigned by management
Qualifications:
Minimum Required:
10 years in regulatory environment (experience in GXP roles) Experience & regulatory expertise of industry quality systems/standards Ability to interpret applicable regulations/standards Ability to analyse and interpret data in order to lead process improvement initiatives Ability to communicate and negotiate with internal stakeholders effectively Ability to effectively lead teams through the management of people leaders at multiple sites or geographic locations Ability to supervise resources in multiple sites or geographic locations
III.Education/Qualifications/Certifications and Licenses
Recommended:
A minimum of a Bachelor's Degree in Life Sciences preferred (or equivalent Life Science experience) Experience may be substituted for education.
Labcorp is proud to be an Equal Opportunity Employer:
As an EOE/AA employer, the organization will not discriminate in its employment practices due to an applicant's race, age, color, religion, sex, national origin, sexual orientation, gender identity, disability or veteran status.
For more information about how we collect and store your personal data, please see our Privacy Statement.
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Quality assurance manager job description example 2
Apple quality assurance manager job description
QA Manager - mac OS System Experience
San Diego,California,United States
Software and Services
+ 3+ years leading a SQA or Software Development team
+ Deep understanding of SQA methodologies and practices
+ Detail oriented, analytical, and creative problem solver with passion for quality processes
+ Advanced proficiency with iOS mac OS or other operating systems such as Unix/Linux
+ Passionate about phenomenal customer experience, specially great UI experience
+ Comfortable working in a constantly evolving and dynamic environment and driving top issues to resolution
+ Excellent written and verbal communication skills
+ Solid contributions as an Individual contributor while also managing
+ Exposure to automation/scripting
**Description**
You will be managing a team of 2-3 QA Engineers focusing on black-box testing on mac OS. You will drive the testing, data gathering, and project reporting for your team. You will coordinate testing with other teams, review test plans and related documentation, monitor progress, and provide sign-offs at key breakthroughs. You will process data from multiple sources, draw meaningful conclusions, and present valuable recommendations to leadership. You will also be expected to contribute as an individual contributor! YOUR MAIN JOB RESPONSIBILITIES WILL INCLUDE THE FOLLOWING: Manage a small team of 2-3 QA Engineers Develop, modify, and complete test strategies, plans, and programs Coordinate and optimize testing in a multi-functional environment Work with Automation team to come up with automation plan Reporting, providing sign-offs & customer concerns of issues Actively participate in testing the work you're doing.
**Education & Experience**
Bachelor of Computer Science, or related field, or equivalent work experience
**Additional Requirements**
**Apple Footer**
Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant (Opens in a new window) .
Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. United States Department of Labor. Learn more (Opens in a new window) .
Apple is required to comply with a COVID-19 vaccination mandate issued by the New York City Department of Health. We will verify the vaccination status of all New York City team members who are working at an Apple Store, office, or partner store in New York City. New York City Department of Health Learn more (Opens in a new window) .
Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. If you're applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area.
Apple participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program (Opens in a new window) .
Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Apple is a drug-free workplace. Reasonable Accommodation and Drug Free Workplace policy Learn more (Opens in a new window) .
San Diego,California,United States
Software and Services
+ 3+ years leading a SQA or Software Development team
+ Deep understanding of SQA methodologies and practices
+ Detail oriented, analytical, and creative problem solver with passion for quality processes
+ Advanced proficiency with iOS mac OS or other operating systems such as Unix/Linux
+ Passionate about phenomenal customer experience, specially great UI experience
+ Comfortable working in a constantly evolving and dynamic environment and driving top issues to resolution
+ Excellent written and verbal communication skills
+ Solid contributions as an Individual contributor while also managing
+ Exposure to automation/scripting
**Description**
You will be managing a team of 2-3 QA Engineers focusing on black-box testing on mac OS. You will drive the testing, data gathering, and project reporting for your team. You will coordinate testing with other teams, review test plans and related documentation, monitor progress, and provide sign-offs at key breakthroughs. You will process data from multiple sources, draw meaningful conclusions, and present valuable recommendations to leadership. You will also be expected to contribute as an individual contributor! YOUR MAIN JOB RESPONSIBILITIES WILL INCLUDE THE FOLLOWING: Manage a small team of 2-3 QA Engineers Develop, modify, and complete test strategies, plans, and programs Coordinate and optimize testing in a multi-functional environment Work with Automation team to come up with automation plan Reporting, providing sign-offs & customer concerns of issues Actively participate in testing the work you're doing.
**Education & Experience**
Bachelor of Computer Science, or related field, or equivalent work experience
**Additional Requirements**
**Apple Footer**
Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant (Opens in a new window) .
Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. United States Department of Labor. Learn more (Opens in a new window) .
Apple is required to comply with a COVID-19 vaccination mandate issued by the New York City Department of Health. We will verify the vaccination status of all New York City team members who are working at an Apple Store, office, or partner store in New York City. New York City Department of Health Learn more (Opens in a new window) .
Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. If you're applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area.
Apple participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program (Opens in a new window) .
Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Apple is a drug-free workplace. Reasonable Accommodation and Drug Free Workplace policy Learn more (Opens in a new window) .
Dealing with hard-to-fill positions? Let us help.
Quality assurance manager job description example 3
DHL quality assurance manager job description
Are you looking for a challenging and rewarding opportunity in a fast-paced environment?Do you take an analytical approach to design complex and innovative solutions that exceed customer expectations and directly impact a growing business?Do you enjoy being part of a passionate team that works with stakeholders from across the business to create and implement the best solutions for our customers?
Job Description
Manage and coordinate all aspects of quality assurance activities with various levels of risk and complexity within a variety of scopes across multiple sites. Confirm requests for quality support from the site and communicate policies and procedures. Expert regarding selected governmental regulations for the site(s). Proactive liaison with customer for quality assurance across site(s). Leads a defined group of Quality Assurance resources and key initiatives, disseminating regulatory and corporate policy changes. Develops and implements policy and procedures for sites under their responsibility. Develop, manage, and oversee site quality managers/coordinators. Leads global and cross-sector QA initiatives. Develops and implements processes for regulated hardware, equipment, and software systems (validated as applicable).
•Oversee the maintenance and continuous improvement of the overall quality system for multiple sites or multiple customers within a site, including management review, CAPA management, internal quality audits, quality self-assessments, change control, document control, and standard operating procedures/work instructions
•Oversee the licenses, permits, and registrations process
•Manages the validation process (as applicable) at a sector or network level and associated change control processes
•Manage and provide oversight for regulatory compliance with regards to products handled and services performed at site by assessing performance to regulatory guidelines, the contract, and customer requirements; reporting the results to executive management
•Work in coordination with continuous improvement team to focus/direct continuous improvement activities/workshops
•Review and provide recommendations on regulatory, customer and 3rd party audits
•Review and identify trends within the quality assurance metrics for the organization
•Primary customer contact for QA related issues/initiatives as needed
•Develop, distribute and maintain regular management reports. Compile executive level reports as required
•Ensure site suppliers are assessed. Coordinate, prepare, receive, and act on audits
Required Education and Experience
•Bachelor's degree in a related field or 5-7 years relevant work experience, required
•Graduate's degree in related field, preferred
•5+ years of relevant experience in a regulated environment such as FDA, Health Canada, etc. Regulated experience required for regulated sites, required
•3-5 years of supervisory or management experience (preferably
supervising/managing a quality system in a complex/matrix organization), preferred
•Certification related to quality control (RAC, Six-Sigma, etc.), preferred
Our Organization has a business casual environment and focuses on teamwork, associate development, training, and continuous improvement. We offer competitive wages, excellent affordable insurance benefits (including health, dental, vision and life), 401K plan, paid vacation and holidays.
Our Organization is an equal opportunity employer.
Job Description
Manage and coordinate all aspects of quality assurance activities with various levels of risk and complexity within a variety of scopes across multiple sites. Confirm requests for quality support from the site and communicate policies and procedures. Expert regarding selected governmental regulations for the site(s). Proactive liaison with customer for quality assurance across site(s). Leads a defined group of Quality Assurance resources and key initiatives, disseminating regulatory and corporate policy changes. Develops and implements policy and procedures for sites under their responsibility. Develop, manage, and oversee site quality managers/coordinators. Leads global and cross-sector QA initiatives. Develops and implements processes for regulated hardware, equipment, and software systems (validated as applicable).
•Oversee the maintenance and continuous improvement of the overall quality system for multiple sites or multiple customers within a site, including management review, CAPA management, internal quality audits, quality self-assessments, change control, document control, and standard operating procedures/work instructions
•Oversee the licenses, permits, and registrations process
•Manages the validation process (as applicable) at a sector or network level and associated change control processes
•Manage and provide oversight for regulatory compliance with regards to products handled and services performed at site by assessing performance to regulatory guidelines, the contract, and customer requirements; reporting the results to executive management
•Work in coordination with continuous improvement team to focus/direct continuous improvement activities/workshops
•Review and provide recommendations on regulatory, customer and 3rd party audits
•Review and identify trends within the quality assurance metrics for the organization
•Primary customer contact for QA related issues/initiatives as needed
•Develop, distribute and maintain regular management reports. Compile executive level reports as required
•Ensure site suppliers are assessed. Coordinate, prepare, receive, and act on audits
Required Education and Experience
•Bachelor's degree in a related field or 5-7 years relevant work experience, required
•Graduate's degree in related field, preferred
•5+ years of relevant experience in a regulated environment such as FDA, Health Canada, etc. Regulated experience required for regulated sites, required
•3-5 years of supervisory or management experience (preferably
supervising/managing a quality system in a complex/matrix organization), preferred
•Certification related to quality control (RAC, Six-Sigma, etc.), preferred
Our Organization has a business casual environment and focuses on teamwork, associate development, training, and continuous improvement. We offer competitive wages, excellent affordable insurance benefits (including health, dental, vision and life), 401K plan, paid vacation and holidays.
Our Organization is an equal opportunity employer.
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Updated March 14, 2024
Updated March 14, 2024