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Quality assurance manager skills for your resume and career

Updated January 8, 2025
5 min read
Quoted expert
Keith Hassell
Quality assurance manager example skills
Below we've compiled a list of the most critical quality assurance manager skills. We ranked the top skills for quality assurance managers based on the percentage of resumes they appeared on. For example, 6.1% of quality assurance manager resumes contained continuous improvement as a skill. Continue reading to find out what skills a quality assurance manager needs to be successful in the workplace.

15 quality assurance manager skills for your resume and career

1. Continuous Improvement

Continuous improvement is an ongoing process of improvement of products, services, and processes with the help of innovative ideas. It is an organized approach that helps an organization to find its weaknesses and improve them.

Here's how quality assurance managers use continuous improvement:
  • Identify and develop strategies for continuous improvements in quality engineering by keeping abreast of appropriate and emerging technologies and statistical techniques.
  • Reduced non-value added manufacturing and quality control activities while enhancing product quality through continuous improvement systems and employee involvement and training.

2. Product Quality

Product quality is the basic element of a business. It means to add features in a product or service in such a way that it meets the needs and wants of the customers. Enhancing the product quality also means improve the goods from any existing defects to ensure customer satisfaction.

Here's how quality assurance managers use product quality:
  • Manage quality function for a major manufacturing facility, including coordination and administration of in-process and finished product quality control systems.
  • Assured that product quality conformed to specifications, and monitored paper machine parameters and bulk paper variable qualities to assure specification.

3. Corrective Action

Here's how quality assurance managers use corrective action:
  • Managed non-conformance processes: reviewed deviations, disposition, performed root cause analysis, corrective actions, and worker documentation submissions.
  • Served as the management representative and corporate liaison for all QMS functions and addressed corrective actions for successful certification and registration.

4. Food Safety

Here's how quality assurance managers use food safety:
  • Created an executive food safety management team composed of key hotel managers from various departments relevant to food safety operations.
  • Maintained up-to-date knowledge of applicable food safety regulations, customer expectations, customer specifications, and best-practice quality assurance programs.

5. ISO

Here's how quality assurance managers use iso:
  • Established and institutionalized an ISO process for managing organizations ISO-9001 audit training program for assigned Quality Assurance and Control auditors.
  • Manage Quality Management System for ISO compliance including scheduling and facilitating Internal Audit Program for five Internal Auditors.

6. Quality Standards

Quality standards are a specific level of standards of products that are set by the companies for the customers that have to be met and maintained throughout the process until the time of delivery. Quality standards are information that includes the customer's requirements, guidelines, and characteristics for the needed final product or service.

Here's how quality assurance managers use quality standards:
  • Increased quality awareness and quality standards throughout all functional areas of the Regional Call Center by monitoring and measuring quality standards.
  • Developed and initiated objective supplier certification survey for evaluating a supplier's capability to meet quality standards and ensure incoming quality.

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7. FDA

The Food and Drug Administration (FDA) is a division of the US Department of Health and Human Services that regulates the production and sale of food, pharmaceutical products, medical equipment, and other consumer goods, as well as veterinary medicine. The FDA is now in charge of overseeing the manufacture of products like vaccines, allergy treatments, and beauty products.

Here's how quality assurance managers use fda:
  • Interfaced directly with FDA in formulating regulatory procedures for newly tested medical devices and subsequent reporting procedures and format.
  • Redesigned QA job responsibilities, increasing oversight of critical manufacturing process and fulfilling FDA commitment without increasing head count.

8. GMP

GMP stands for Good Manufacturing Practice. It is a system that ensures that all products like food, beverages, and medicinal drugs that are produced comply with the quality standards. It helps in minimizing the risks and hazards that cannot be eliminated after the testing of final products.

Here's how quality assurance managers use gmp:
  • Led GMP regulatory inspections of Biological Operations and actively participated in other regulatory inspections or audits of the Zoetis-Lincoln facility.
  • Ensured that the development process of GMP software followed all applicable Federal regulations and international standards.

9. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how quality assurance managers use customer service:
  • Provided guidance and governance within an integrated customer service and parts sales department with direct management responsibility for 17 employees.
  • Identified deficient customer service behaviors within various agencies and developed methods to correct them in for the overall organizational improvements.

10. Project Management

Here's how quality assurance managers use project management:
  • Provided training materials and conducted interactive exercises with supervisors and leads to address skills gaps in project management and leadership.
  • Established a Quality Assurance department with a documented project management methodology, standards, and processes required for project implementations.

11. Quality Issues

Here's how quality assurance managers use quality issues:
  • Managed Vendor performance and quality issues achieving implementation of improved process controls at vendor manufacturing plants and reimbursement for major recalls.
  • Identified and implemented process improvement opportunities driving QMS metrics related to internal quality issues, customer requirements and product RMA activities.

12. Quality Management System

A quality management system is a set of techniques that deals with the procedure, process, and duties to achieve a quality goal and purpose. This particular skill focuses on the coordination and management of the company's policy. With this system, they can determine what needs improvement and understand the level of awareness and efficiency.

Here's how quality assurance managers use quality management system:
  • Collaborated with Underwriters Laboratories through three successful continuous surveillance assessments in maintaining the company's ISO 9001 Quality Management System Registration.
  • Implement quality management system improvements to meet AS 9100 requirements; introduce/implement SPC techniques and associated measurements and control systems.

13. Process Improvement

Here's how quality assurance managers use process improvement:
  • Served as an internal consultant for quality process improvement across multiple facilities and developed and facilitated team leadership and facilitation courses.
  • Developed growth strategy for the managed services component and facilitated process improvement initiatives across interrelated teams, including third party vendors.

14. CAPA

Here's how quality assurance managers use capa:
  • Managed CAPA training and certification program, implementing consistent process application and skill development to ensure global regulatory compliance.
  • Performed all statistical analysis and presented CAPA assignment and lead development and fine tuning of annual measurable Quality Objectives.

15. SQF

The SQF (Safe Quality Food) Program is a GFSI-recognized food safety certification that covers all stages of the food supply chain using industry-specific codes.

Here's how quality assurance managers use sqf:
  • Prepared documentation for SQF inspection and subsequent implementing of any corrective actions.
  • Developed and implemented systems to achieve SQF certification.
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Keith HassellKeith Hassell LinkedIn profile

Executive Director of Career & Professional Development, Sacred Heart University

Employers are increasingly looking for applied skillsets and additional certifications to set a candidate apart. Sacred Heart University has recently launched a remote work certification, which houses three modules - focusing on the remote worker, the remote team and the remote leader, providing the tools and resources to comfortably leverage and utilize virtual platforms at various organizations. Additional specialized training, certifications and more are great selling tools pending on the specific area of interest. Certifications are common in areas such as project management, sales, IT/network/software, Google application and more. The candidate needs to think, "What can I do that is beyond my coursework to show I am passionate about my field? How do I make myself stand out?" Certifications is an attainable way to do this.
In addition, soft skills continue to be equally important in today's job market. NACE (the National Association of Colleges and Employers) identified seven core competencies that employers seek from entry level candidates which include critical thinking/problem solving, oral/written communication, teamwork/collaboration, digital technology, leadership, professionalism/work ethic, career management and global/intercultural fluency.
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Read more about what experts have to say about quality assurance manager

List of quality assurance manager skills to add to your resume

Quality assurance manager skills

The most important skills for a quality assurance manager resume and required skills for a quality assurance manager to have include:

  • Continuous Improvement
  • Product Quality
  • Corrective Action
  • Food Safety
  • ISO
  • Quality Standards
  • FDA
  • GMP
  • Customer Service
  • Project Management
  • Quality Issues
  • Quality Management System
  • Process Improvement
  • CAPA
  • SQF
  • Quality Audits
  • R
  • HACCP
  • Sigma
  • Regulatory Compliance
  • Customer Complaints
  • Internal Audit
  • Supplier Quality
  • Regulatory Agencies
  • Direct Reports
  • Quality Metrics
  • Test Cases
  • Process Control
  • Selenium
  • SPC
  • Preventive Actions
  • Quality Assurance Program
  • SQL
  • Test Results
  • Qa Management
  • Jira
  • Scrum
  • USDA
  • API
  • External Audits
  • Qa Testing
  • Training Programs
  • Product Specifications
  • Windows
  • KPI
  • SDLC
  • Customer Audits
  • Test Strategy
  • Test Scripts
  • AS9100

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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