Quality assurance manager jobs in Jupiter, FL - 70 jobs

In this senior leadership role, you will partner with all departments to drive DOT compliance, fleet and transportation safety, process safety, food safety program development and management, quality oversight, and EHS excellence. The ideal candidate brings proven experience managing large-scale teams, a results-oriented mindset, and a passion for building a zero-incident, quality-driven culture. Key Responsibilities * Lead DOT compliance initiatives, ensuring alignment with 49 CFR regulations, timely reporting, and audit readiness * Develop and manage a comprehensive fleet safety program for 640 vehicles and 850 drivers/technicians, including driver qualification, training curricula, telematics oversight, and performance metrics * Oversee transportation safety strategy, encompassing risk assessments, incident investigation, and corrective action tracking * Drive process safety management (PSM) efforts: hazard analyses (HAZOP, LOPA), incident investigations, management of change reviews, and standard operating procedure documentation * Design, implement, and audit the food safety program-aligning with FSMA, GMP, HACCP, and customer requirements * Champion quality management systems, ensuring ISO 9001 (or equivalent) and customer-specific standards are met * Build and maintain EHS programs covering injury and illness prevention, environmental compliance, workplace health, hazard communication, and emergency response planning * Partner with depot supervisors and managers to conduct safety and quality audits, site inspections, risk assessments, and follow up on corrective actions * Serve as primary liaison with regulatory agencies (DOT, OSHA, EPA, FDA), leading inspections, addressing findings, and implementing sustainable remediation plans * Establish and track key performance indicators (KPIs) for safety, quality, and compliance; deliver regular reports and insights to executive leadership * Cultivate a safety-and-quality first culture through leadership coaching, toolbox talks, and cross-functional training sessions Minimum Qualifications * Bachelor's degree in safety engineering, environmental health & safety, industrial engineering, management, business administration, or related field * Minimum of 3 years' leadership experience * Demonstrated responsibility for safety and quality oversight of large, diverse teams (for example technicians, drivers, and back-office staff) * Proven track record deploying data-driven safety and quality programs, reducing incident rates, and continuous improvement * Strong analytical, communication, and interpersonal skills with the ability to influence at all levels Preferred Qualifications * Master's degree in safety management, industrial hygiene, environmental science, management, business administration, or related discipline * Certified Safety Professional (CSP), Certified Industrial Hygienist (CIH), or Certified Director of Safety (CDS) certification * Deep expertise in DOT regulations (49 CFR), PSM (OSHA 29 CFR 1910.119), OSHA general industry standards, and quality management principles * Previous experience as a Director, Safety & Quality or in a comparable senior safety and quality leadership role NuCO2 provides competitive pay and an exceptional benefits package, including health, dental, disability, and life insurance; paid holidays and vacation; a 401(k) retirement plan; employee discounts; and opportunities for educational and professional development. Additional compensation may vary depending on the position and organizational level. Build your future with us while making an impact every day! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, pregnancy, sexual orientation, gender identity or expression, or any other reason prohibited by applicable law.

We are seeking a highly skilled and team-oriented IT QA Manager to join our team as we continue our growth and digital transformation roadmap. This is a unique opportunity to make a significant impact by shaping a modern quality assurance strategy and culture in a fast-paced, Agile environment. In this leadership role, you will manage our QA team, develop testing strategies, and ensure our products meet the highest quality standards. You will work closely with cross-functional teams including developers, product managers and stakeholders to ensure delivery of reliable, high-quality software products. The ideal candidate has extensive experience in quality assurance management with advanced hands-on expertise across all testing methodologies including automation test. Responsibilities Leading and managing QA team in the development, implementation, and execution of quality assurance processes and strategies. Developing and enforcing quality standards and procedures, ensuring all team members follow them. Leading the development and execution of automated tests using various tools and frameworks, ensuring adequate test coverage Monitoring and analyzing key quality metrics to track product performance and identify areas for improvement. Working closely with product development, engineering, and operations teams to ensure that quality standards are integrated into the product lifecycle. Developing and maintaining quality documentation, including test plans, reports, and defect tracking records. Establishing and maintaining a strong communication channel with departments to ensure quality expectations are met throughout the production process. Conducting root cause analysis of quality issues and implementing corrective actions to prevent recurrence. Providing leadership, training, and development opportunities to QA staff to enhance team skills and performance. Identification and implementation of new tools and technologies to enhance the quality assurance processes. Stay updated on industry trends, new quality management methodologies, and regulatory changes that affect product quality. Required Qualifications: Bachelor's degree in Engineering, Computer Science, Quality Management, or a related field. 5+ years demonstrable experience as a QA Manager in a scaled software engineering environment. Proven experience managing QA teams, including training, performance management, and team development. In-depth knowledge of quality assurance methodologies, tools, and frameworks. All testing phases: Functional, Regression, Integration, System, UAT, and Usability in an Agile environment. In-depth knowledge of Agile, Scrum, and Waterfall methodologies and the ability to implement QA processes in an Agile environment. Background in developing and managing automated test suites using tools (Selenium, TestNG, QTP, or similar) and scripting languages. Experience with software testing, defect tracking, and quality management systems (JIRA, TestRail, Quality Centre). Experience with performance testing and load testing tools (JMeter, LoadRunner), security testing, accessibility compliance testing. Writing and executing SQL queries, working with XML and JSON file formats. Testing REST and SOAP APIs using tools like Postman, SoapUI, SOAtest, and cURL. Working knowledge of modern web / mobile stacks: HTML5, AJAX, Node.js, AngularJS, iOS/Android development Experience with cloud-based QA tools and testing in a cloud environment (AWS, Azure) and AI testing tools. Familiarity with tools such as Jenkins or Git for continuous integration/continuous testing. Experience cross-browser and cross-device testing on iOS and Android platforms. Exposure to testing frameworks like Jasmine, Mocha, Karate. etc. Strong analytical and problem-solving abilities with attention to detail. Excellent communication skills, both written and verbal, with the ability to present complex information to various stakeholders. Strong organizational and project management skills with the ability to manage multiple priorities simultaneously. Preferred Qualifications: Relevant certification in Quality Management (Six Sigma, ISO 9001, ISTQB). Industry experience in Warranty, Insurance, or Customer Service domains. Experience with Content Management Systems. Familiarity with Oracle Financials.

Job Description IT QA Manager We are seeking a highly skilled and team-oriented IT QA Manager to join our team as we continue our growth and digital transformation roadmap. This is a unique opportunity to make a significant impact by shaping a modern quality assurance strategy and culture in a fast-paced, Agile environment. In this leadership role, you will manage our QA team, develop testing strategies, and ensure our products meet the highest quality standards. You will work closely with cross-functional teams including developers, product managers and stakeholders to ensure delivery of reliable, high-quality software products. The ideal candidate has extensive experience in quality assurance management with advanced hands-on expertise across all testing methodologies including automation test. Responsibilities Leading and managing QA team in the development, implementation, and execution of quality assurance processes and strategies. Developing and enforcing quality standards and procedures, ensuring all team members follow them. Leading the development and execution of automated tests using various tools and frameworks, ensuring adequate test coverage Monitoring and analyzing key quality metrics to track product performance and identify areas for improvement. Working closely with product development, engineering, and operations teams to ensure that quality standards are integrated into the product lifecycle. Developing and maintaining quality documentation, including test plans, reports, and defect tracking records. Establishing and maintaining a strong communication channel with departments to ensure quality expectations are met throughout the production process. Conducting root cause analysis of quality issues and implementing corrective actions to prevent recurrence. Providing leadership, training, and development opportunities to QA staff to enhance team skills and performance. Identification and implementation of new tools and technologies to enhance the quality assurance processes. Stay updated on industry trends, new quality management methodologies, and regulatory changes that affect product quality. Required Qualifications: Bachelor's degree in Engineering, Computer Science, Quality Management, or a related field. 5+ years demonstrable experience as a QA Manager in a scaled software engineering environment. Proven experience managing QA teams, including training, performance management, and team development. In-depth knowledge of quality assurance methodologies, tools, and frameworks. All testing phases: Functional, Regression, Integration, System, UAT, and Usability in an Agile environment. In-depth knowledge of Agile, Scrum, and Waterfall methodologies and the ability to implement QA processes in an Agile environment. Background in developing and managing automated test suites using tools (Selenium, TestNG, QTP, or similar) and scripting languages. Experience with software testing, defect tracking, and quality management systems (JIRA, TestRail, Quality Centre). Experience with performance testing and load testing tools (JMeter, LoadRunner), security testing, accessibility compliance testing. Writing and executing SQL queries, working with XML and JSON file formats. Testing REST and SOAP APIs using tools like Postman, SoapUI, SOAtest, and cURL. Working knowledge of modern web / mobile stacks: HTML5, AJAX, Node.js, AngularJS, iOS/Android development Experience with cloud-based QA tools and testing in a cloud environment (AWS, Azure) and AI testing tools. Familiarity with tools such as Jenkins or Git for continuous integration/continuous testing. Experience cross-browser and cross-device testing on iOS and Android platforms. Exposure to testing frameworks like Jasmine, Mocha, Karate. etc. Strong analytical and problem-solving abilities with attention to detail. Excellent communication skills, both written and verbal, with the ability to present complex information to various stakeholders. Strong organizational and project management skills with the ability to manage multiple priorities simultaneously. Preferred Qualifications: Relevant certification in Quality Management (Six Sigma, ISO 9001, ISTQB). Industry experience in Warranty, Insurance, or Customer Service domains. Experience with Content Management Systems. Familiarity with Oracle Financials.

Employment Type: Full-time Department: Virtual Care Center Reports to: Director of Virtual Operations, Virtual Care Center FLSA Status: Exempt Compensation: $65,000 - $85,000 base Job Summary: At Petfolk, we believe that exceptional veterinary care and best-in-class customer experiences go hand in hand. The Quality Assurance & Customer Feedback Manager leads Petfolk's quality and feedback programs across the Virtual Care Center, ensuring that every virtual interaction-whether a chat, call, or review-reflects the same compassion, accuracy, and medical excellence found in our clinics. This role sits at the intersection of data, empathy, and process, responsible for cultivating a deep understanding of our clients' experiences and transforming that insight into action. They own Petfolk's Quality and Voice of the Customer programs, defining and overseeing how we measure success, identify and surface trends, and communicate progress across the company. Petfolk is a process-oriented medical organization, and this role is key to balancing that rigor with the soft touch and high EQ that define our brand. The QA & Feedback Manager ensures consistency without losing humanity-bringing together structure and sensitivity to elevate both team performance and client trust. As the company grows, this leader will architect scalable systems that pair human insight with AI-driven QA tools, ensuring our standards of care and service evolve seamlessly with our expansion. Ultimately, they'll help Petfolk stay true to its promise: to deliver compassionate, proactive, and problem-solving support that makes every client feel seen, heard, and cared for every time. ESSENTIAL LEADERSHIP DUTIES & RESPONSIBILITIES: 1. Quality Assurance Program Design, build, implement, and manage a next-generation QA program for Petfolk's 55+ agent virtual team across three verticals: Customer Support, TeleAdvice, and Prescription Support. Conduct call, chat, SMS, and email audits focused on empathy, compliance, and accuracy Create and maintain QA scorecards, calibration guides, and audit schedules to ensure consistent evaluation standards. Conduct call, chat, SMS, and email audits focused on empathy, compliance, and medical accuracy, partnering with medical leadership where needed. Partner with Team Leads, Lead Manager, Director, and L&D to translate QA trends into targeted coaching, training updates, and process improvements. Lead calibration sessions and build structured feedback loops to align scoring, drive coaching, consistency, and operational improvements. Investigate recurring QA issues, perform root cause analysis, and recommend corrective actions. Monitor and report QA performance metrics, including calibration accuracy and average QA scores by vertical. Translate QA and client feedback insights into learning opportunities by partnering with L&D to evolve training content, coaching priorities, and onboarding programs. Develop a roadmap to integrate AI-assisted QA and agent performance monitoring, ensuring alignment with both human and AI-assisted service models. Create and publish “State of Quality” reports summarizing what's being measured, how we're performing, and what levers are in motion to improve outcomes. 2. Customer Feedback Strategy Own Petfolk's Voice of the Customer strategy, consolidating feedback from NPS, reviews, and sentiment analytics. Take over current post-interaction and post-visit surveys and suggest, seek alignment, and implement changes to ensure results feed into actionable insights. Identify recurring client pain points and escalate themes to operations, medical, or product leaders for resolution. Benchmark Petfolk's client sentiment and satisfaction scores against industry norms to identify growth opportunities. Collaborate with Marketing, Operations, and Medical leadership to ensure feedback results drive measurable improvements. Develop and refine systems that capture and synthesize all customer feedback into actionable insights for executive and field leadership. Identify focus areas based on data trends and emerging themes; drive prioritization and follow-up planning with key stakeholders. Respond to online reviews and client feedback in alignment with Petfolk's tone and brand standards. Partner with Medical and Operations leaders to ensure feedback translates into meaningful, measurable improvements. 3. Technology, Data, & Insights Leadership Own the technology stack and data architecture for QA and Voice of Customer systems; partner with engineering and analytics teams on scaling solutions. Oversee QA and VoC tools, including feedback management systems and BI dashboards. Partner with Analytics and Engineering to develop tagging taxonomies and automate feedback categorization. Streamline evaluations and detect trends by implementing AI-enabled Quality Assurance (QA) workflows, upon the business's decision to adopt an AI tool. Create and present “State of Quality” reports summarizing trends, wins, and improvement initiatives for leadership. Track and communicate progress against key KPIs, including QA accuracy, client sentiment, and resolution improvements. Continuously evaluate new tools and methodologies to automate, streamline, and deepen insights. Ensure QA and feedback data are easily accessible and understood by stakeholders across the organization. Support the executive team with concise, actionable reporting that connects customer feedback trends to business performance. OWNED KPIs 1. Quality Maintain QA accuracy and calibration consistency scores Client sentiment improvement across virtual teams Deliver timely QA results and coaching feedback post interaction review. Reduce repeat quality issues or coaching themes quarter over quarter. Monitor and report on performance trends across Customer Support, TeleAdvice, and Prescription Support, and report on average QA score per vertical % of QA-driven or feedback-driven process improvements implemented Customer satisfaction score growth in the virtual ecosystem 2. Voice of Customer Measurable improvement in average sentiment score across all virtual channels. Response rate within defined SLA targets for all client reviews and escalations. Increase satisfaction and loyalty metrics (CSAT and NPS) through targeted quality and service improvements. Timeliness of client review responses and escalations based on SLAs Reduction in repeat issues and escalations COMPETENCIES AND EXPERIENCE: 5-7 years of experience in Quality Assurance, Customer Experience, or Voice of the Customer leadership, ideally within an omni channel contact-center or healthcare environment. Proficiency with CRM and QA systems (Gladly, Zendesk, Verint/Impact 360, Clarabridge, or similar). Experience using survey and feedback tools (NPS, Qualtrics, or similar). Proven success designing or scaling a QA or VoC program across a 50+ person support organization. Experience using data visualization or BI tools (Looker, Tableau, Power BI, or equivalent). Strong analytical writing and presentation skills; able to translate data into clear business recommendations for executive audiences. Demonstrated ability to lead cross-functional initiatives, influence stakeholders, and implement process improvements. Exceptional attention to detail and ability to manage multiple priorities under tight timelines. Deep understanding of client sentiment analytics, call auditing, and NPS methodology. Experience with AI-enabled QA or analytics preferred. Passion for animals and alignment with Petfolk's mission of driving medical and customer experience excellence in veterinary care. Preferred: Understanding of contact-center KPIs, quality calibration methods, and continuous-improvement frameworks (Six Sigma, Lean, or similar). TRAVEL REQUIRED: Occasional travel, up to 10%, may be required for training, meetings, or project work at Petfolk clinics or headquarters. Travel may include short in-person visits to PCC locations to understand workflows and maintain connections with on-site teams. All travel will be scheduled in advance and supported through Petfolk's standard travel processes. PHYSICAL REQUIREMENTS: Ability to remain seated or standing for extended periods while working on a computer. Frequent use of hands, wrists, and fingers to operate a keyboard, mouse, and other office equipment. Must be able to communicate clearly through phone, video, and written channels. Reasonable accommodations will be made for qualified individuals with disabilities to perform essential job functions. This in no way states or implies that these are the only duties to be performed by the employee filling this position. The employee will be required to follow any other job-related instructions and to perform any other job-related duties requested by management. Management has the right to add to, revise, or delete information in this job description. Reasonable accommodation will be made to enable qualified individuals with disabilities to perform the essential functions of this position. This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship. Petfolk is an equal opportunity employer. It is the policy of the company to prohibit discrimination and harassment of any type and to afford equal employment opportunities to employees and applicants without regard to race, color, religion, sex, national origin, age, disability, genetic information, gender identity or expression, or veteran status.

Insight Global is seeking an experienced Quality Control Manager to oversee quality assurance for a major renovation and new construction projects in Florida. This role is ideal for professionals with a strong background in construction quality control, particularly in water and wastewater treatment facilities. Responsibilities include conducting inspections, audits, and maintaining detailed documentation aligned with client standards. The role involves close collaboration with project teams to resolve quality issues and support continuous improvement. Adherence to safety and environmental protocols is essential. Salary expectation is between $100-125k depending on experience. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to ********************.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: **************************************************** Skills and Requirements · 5-10 years of experience in construction quality control, preferably in water/wastewater infrastructure projects. · Strong understanding of construction standards and the Three Phase Quality Control Process (federal). · Ability to work onsite and manage multiple priorities effectively, travel will be required Bachelor's Degree in Civil Engineering, Construction Management, or related field · Experience with Water/Wastewater project management for new build, expansion, and rehab · Holds an active CHST (Construction Health and Safety Technician) certification CQM (Certified Quality Manager) Certification

Forgen is dedicated to building a better future - for generations. Senior Quality Control Managers work to understand the client's needs and requirements by ensuring company and customer quality standards are being met. This role is responsible for maintaining quality assurance processes, testing of materials, and recording/analyzing of the results gathered during testing. Conduct and/or supervise quality tests, inspection checks, calibrate equipment, and communicate test results. Maintain project document control and compose and consign submittals that meet the requirements outlined in the project plans, technical specifications, and other project documents. Additionally, interpret project specifications and plans; ensuring that the projects are compliant with project documents, regulatory agencies, and company health and safety guidelines. Forgen Overview Forgen is a leading geotechnical and specialty civil construction company operating across North America. We are dedicated to delivering innovative solutions for complex civil, geotechnical, and environmental challenges, guided by our core values of integrity, passion, teamwork, and smart work. Key Responsibilities Embrace Forgen's Core Values in all aspects of the job. Lead, Manage and be Accountable for their direct reports. Execute comprehensive inspections to align with the standards outlined in project plans, technical specifications, and relevant project documentation, ensuring the consistent attainment of high-quality outcomes. Foster an environment of cleanliness and enforce stringent safety protocols among staff members, cultivating a secure and conducive working atmosphere. Devote attention to effecting quality corrective actions that guarantee the fulfillment of project requirements and specifications. Prepare and deliver reports as mandated by project specifications, furnishing project managers and clients with requisite documentation. Uphold meticulous documentation practices to facilitate meticulous auditing processes. Supervise the collection of samples in accordance with relevant ASTM standards applicable to the assigned project, upholding precision and accuracy. Assure the proper calibration and functioning of measuring equipment, proactively arranging repairs for any malfunctioning equipment. Methodically record and document test results in alignment with established protocols. Engage in quality calibrations and internal audits with the utmost professionalism and precision. Stay updated with the latest industry knowledge by actively engaging in reading technical publications, participating in seminars, and embracing educational opportunities. Collaborate seamlessly with government agencies during inspection processes, fostering a cooperative and compliant approach. Work in conjunction with project management to ensure projects are executed punctually, adhering to schedules and allocated budgets. Develop project submittals that align meticulously with project specifications and plans. Manage the project database designated for document control, encompassing client-driven platforms such as RMS, Aconex, ProLog, etc. Perform additional assignments and special projects as directed. Basic Qualifications Degree in Engineering or Construction Management or equivalent experience. Ten plus years of quality control experience required. Experience in quality control management, preferably in a senior leadership capacity, demonstrating a track record of delivering exceptional results. Knowledge of construction engineering technology, codes and standards, and an in-depth understanding of the interdependence and relationship between other functional units. Proven leadership abilities, with a knack for motivating and empowering team members to achieve peak performance and drive continuous improvement. Highly skilled in quality processes and statistical techniques. Strong knowledge of measurement and test equipment. Knowledge of relevant legislation and quality control standards. Ability to interpret instructions whether written, spoken, or in a diagram. Knowledge of mathematics such as arithmetic, geometry, calculus, and statistics and their relevant applications. Excellent computer skills including knowledge and experience with Microsoft Office, Outlook, and Excel. Working knowledge of data collection, data analysis, evaluation, and scientific method. Strong organizational, problem-solving, and analytical skills; able to manage priorities and workflow. Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm. Above average oral and written communication skills, leadership skills, along with use of independent judgement and creativity applied to resolution of issues. Highly proactive and responsive to internal and external customers. Ability to exercise independent judgment and advise project leadership on complex issues. Strong attention to detail. Commitment to excellence and high standards. Ability to work with all levels of management. Valid Driver's License and ability to drive on behalf of company business. Preferred Qualifications The following safety training is preferred, but not mandatory. Company will provide additional training, as necessary. 40-Hour HAZWOPER Training 8-Hour OSHA Refresher. Competent Person Safety Training. 30-Hour OSHA Construction Safety Training. EM 385-1-1 Training USACE Construction Quality Management (CQM) Training Contractors Physical Demands & Work Environment This role requires lifting up to 50 pounds, extended standing or walking on project sites, climbing in and out of equipment, and working in confined spaces or at heights. Work conditions and demands may vary, with possible exposure to heavy machinery, chemicals, dust, fumes, noise, and extreme weather. Proper PPE, including protective eyewear, gloves, a hard hat, and steel-toed boots, is required. Effective communication, tool use, and adherence to safety protocols are essential. This job description outlines the general scope of work and is not exhaustive. Employees may be assigned additional duties as needed. Requirements may be adjusted to accommodate disabilities, except where they pose a direct safety risk. Perks and Benefits Forgen offers a comprehensive benefits package, including medical, dental, vision, retirement plans, bonuses, paid time off, and more. We support a flexible work model for most non-craft positions and provide additional perks like education assistance, wellness programs, and employee awards. Equal Opportunity Forgen is an equal-opportunity employer and prohibits discrimination based on any legally protected status. Privacy Policy At Forgen, we are committed to protecting your privacy. We collect and use your personal data to manage the recruitment process, including assessing your application, verifying information, and, if applicable, entering into an employment contract. Your information may be shared with authorized third parties who perform services on our behalf, such as background checks, and only where permitted by law. We implement appropriate security measures to safeguard your information and retain it only as long as necessary for recruitment and legal purposes. You have the right to access, correct, or request deletion of your data, and to withdraw your consent at any time where applicable. For questions or to exercise your rights, please contact *************. California Privacy Policy Agency Policy

Who we are: Cosmetic Solutions is a leader in the development and manufacturing of scientifically proven, innovative personal care products. With a focus on, face, body, hair, OTC, and professional use formulations, we create some of the most cost effective, high quality and powerful products on the market. Providing world class services to up and coming businesses, large established brands, physicians, estheticians and other skin care professionals; we specialize in research & development, custom formulization, graphic design, manufacturing, packaging and delivery. Job Title: Quality Assurance Specialist - Supplier Quality Location: United States (On-site, CDMO Manufacturing Facility) Reports to: Quality Director Position Summary The Quality Assurance Specialist - Supplier Quality is responsible for managing all aspects of supplier quality and compliance within a cosmetics and topical over-the-counter (OTC) pharmaceutical contract development and manufacturing organization (CDMO). This role oversees supplier qualification, monitoring, and disqualification to ensure compliance with applicable regulatory standards, including FDA, ISO, and cGMP requirements. The position works cross-functionally with Procurement, Manufacturing, R&D, and Quality departments to ensure that all suppliers consistently meet quality, safety, and regulatory expectations. Key Responsibilities Supplier Quality Management Lead all aspects of supplier quality oversight, including onboarding, qualification, routine monitoring, and disqualification or exit. Evaluate and qualify suppliers across multiple categories: raw materials/ingredients, packaging components, printed materials, testing laboratories, and GMP service providers. Develop and maintain the Approved Supplier List (ASL) to ensure alignment across Procurement, R&D, and Operations. Perform supplier risk assessments and maintain supplier performance metrics and trend analyses for management review. Ensure supplier documentation and records comply with Good Manufacturing Practices (GMP) and Good Documentation Practices (GDP). Auditing & Compliance Plan and execute supplier audits (on-site and remote) to assess adherence to regulatory and internal quality standards (e.g., 21 CFR Part 211, ISO 9001, ISO 22716, ISO 17025). Manage audit schedules, reports, corrective and preventive actions (CAPAs), and Supplier Corrective Action Requests (SCARs). Review and approve supplier change notifications, assessing potential impact on product quality and regulatory compliance. Maintain supplier certifications and registrations (e.g., ISO, FDA, state-level registrations) and ensure timely renewals. Quality Systems Oversight Manage supplier-related quality agreements, quality risk assessments, monitoring reports, and change control activities. Support and lead supplier-related investigations and root cause analyses for deviations and nonconformances. Participate as a subject matter expert (SME) during internal audits, client audits, and health authority inspections. Ensure continuous improvement of supplier quality programs by analyzing performance data and driving process optimization initiatives. Cross-Functional Collaboration Partner with R&D, Manufacturing, Regulatory Affairs, Procurement, and Quality Control to ensure supplier capabilities align with product and regulatory requirements. Support the raw material approval program, ensuring appropriate testing, documentation, and qualification are in place prior to use. Regulatory Awareness & Continuous Improvement Stay informed on current regulatory trends, agency inspection findings (e.g., FDA Warning Letters), and evolving global standards affecting supplier quality management. Recommend and implement improvements to strengthen supplier oversight and ensure compliance with emerging industry best practices. Qualifications & Experience Experience: A High School Diploma or GED with 10 years' experience or an associate or bachelor's degree with 3-5 years of experience in Quality Assurance or Supplier Quality, ideally within a regulated cosmetics, OTC drug, personal care, food/supplement, or medical device environment. Regulatory Knowledge: Working knowledge of 21 CFR Parts 210/211, ISO 9001, ISO 22716 (Cosmetic GMPs), and ISO 17025 requirements. Technical Skills: Proficient in conducting supplier audits, risk assessments, CAPA management, and data-driven quality reporting. Experienced in AQL (Acceptable Quality Level) sampling inspection techniques; AQL certified preferred. Analytical Skills: Strong ability to identify compliance issues, perform root cause analysis, and implement effective corrective actions. Communication: Excellent verbal and written communication skills, with the ability to clearly convey technical and regulatory information to internal teams and suppliers. Soft Skills: Strong interpersonal and organizational skills; able to work independently, manage multiple priorities, and maintain confidentiality. System Experience: Familiarity with Quality Management Systems (QMS), document control systems, and supplier management databases preferred. Education Minimum: High School Diploma or GED Preferred: Associate's or Bachelor's degree in a scientific, engineering, or quality-related discipline (e.g., Chemistry, Biology, Pharmaceutical Sciences, or Quality Management). Additional Information This position may require occasional domestic and international travel to perform supplier audits and assessments. Candidates should be comfortable working in a fast-paced, highly regulated CDMO environment supporting both cosmetics and OTC pharmaceutical clients. Equal Employment Opportunity Cosmetic Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status, and will not be discriminated against on the basis of disability.

Job Title: Quality Assurance Specialist - Home Inspections Deerfield Beach, FL | Onsite | Monday-Friday, 8:30 AM-5:00 PM About the Role We're looking for a highly detail-oriented and quality-driven individual to join our team as a Quality Assurance Specialist. In this role, you'll be responsible for auditing completed home inspections to ensure accuracy, compliance, and consistency with industry standards and internal procedures. You'll also contribute to our claims review process, comparing inspection findings with insurance claims to identify pre-existing damage and support legal documentation. This is an essential role in maintaining the high standards we're known for-and we're looking for someone who takes pride in getting things right, down to the smallest detail. What You'll Do Audit inspection reports to verify completeness, accuracy, and adherence to our Standard Operating Procedures (SOPs). Review various inspection types, including wind mitigations, four-point, roof certifications, opening protections, and full inside/outside inspections. Provide feedback to inspectors on errors, inconsistencies, or missed items, helping to improve overall quality and compliance. Support claims reviews by comparing inspection reports to insurance claim inspections, identifying pre-existing damages, and documenting findings clearly. Work with leadership to present audit findings, highlight performance trends, and identify areas for improvement. Recommend improvements to current QA processes and SOPs that help increase accuracy and efficiency. Communicate with clients and agents to explain inspection outcomes and resolve concerns with professionalism. Contribute to internal reporting, summarizing audit trends, inspector performance, and rejection reasons. What We're Looking For Experience in home inspections, quality assurance, or insurance claim review. Strong understanding of home inspection types and standards (wind mitigation, four-point, etc.). Analytical mindset with an eagle eye for details and inconsistencies. Comfortable giving and receiving feedback with professionalism and clarity. Ability to work independently but also collaborate effectively with management and team members. Excellent communication and writing skills. Familiarity with insurance claims, SOPs, and legal documentation is a plus. A proactive, solutions-oriented mindset. Why Join Us Make a meaningful impact by helping ensure high-quality work that protects homeowners and supports accurate insurance decisions. Be part of a supportive, quality-focused team where your attention to detail is truly valued. Contribute to the development of new systems and processes as our company grows and evolves. If you take pride in precision, are passionate about quality, and enjoy helping others improve, we'd love to hear from you. Apply today and be part of a team that sets the standard in home inspections.

Job DescriptionYour Path to Ensuring Excellence At Valve Research & Manufacturing, we value precision and a commitment to quality. As a Mechanical Quality Assurance Specialist, your role encompasses meticulous inspection of incoming components, assemblies in progress, and finished products, aligning with engineering plans, specifications, and industrial criteria. Your Daily Mission Evaluating parts at various stages against detailed engineering blueprints and standards. Utilizing a suite of measuring tools, including calipers, micrometers, and bore gauges. Documenting First Article Inspections (FAI) to meet AS9102 criteria. Highlighting and recording any non-conformance in materials, such as dimensional inaccuracies or surface defects. Collaborating with production and quality teams to troubleshoot and correct quality issues. Your Expertise 2-5 years immersed in quality inspections within manufacturing environments, preferably in aerospace or precision machining. Mastery in measuring crucial dimensions precisely as ±.0005”. Competence in interpreting engineering drawings with GD&T. Savvy with precision measuring instruments and common software applications. Solid ability to complete reports for AS9102 First Article Inspections. Detail-oriented approach and problem-solving fervor, capable of working autonomously. Readiness to undergo background and drug screening. Valued Experience Exposure to the aerospace sector. Proficiency in visual inspections for special processes like heat treating. Familiarity with ISO/AS quality management protocols. Experience with CMM and Keyence Visual System Machine. Why VRM is Your Next Step We offer attractive compensation and extensive benefits. Work in a stable, expanding company with a commitment to precision. Take charge of your quality career today at Valve Research & Manufacturing! The VRM Vision Join an industry leader aiming for growth and a brighter future through innovation and excellence. Be part of our journey in revolutionizing the aerospace and oceanographic sectors. EEO Statement: Valve Research & Manufacturing Company believes that all persons are entitled to equal employment opportunities and does not discriminate against its employees or applicants because of such individua's race, color, religion, sex (including gender), sexual orientation, national origin, ancestry, age, martial status, disability, veteran status, genetic information, or any other basis prohibited by federal, state, or local law. Equal employment opportunity will be extended to all persons in all aspects of Valve Research & Manufacturing company-employee relationship, including recruitment, employment, training, promotion, transfer, corrective action, working condition, compensation, employee benefits, layoff, and termination.

Job DescriptionDescription: Job Title: Quality Supervisor-Bilingual Department: Quality Assurance / Quality Control Reports To: Food Safety and Compliance Manager Job Type: Full-time/Exempt The Quality Supervisor is responsible for overseeing quality assurance and quality control processes in our pet food manufacturing facility. This role ensures that all products meet regulatory, safety, and company quality standards. The Quality Supervisor leads a team of specialists, manages quality documentation, supports audits, and collaborates with cross-functional departments to ensure continuous improvement in food safety and product quality. Key Responsibilities: Supervise daily QA/QC activities including receiving, in-process checks, product testing, and sanitation verification. Ensure compliance with regulatory requirements such as FDA, USDA, and GMPs. Monitor and enforce food safety standards including HACCP, SQF Review documentation for records, deviations, and corrective actions. Lead internal audits and support third-party audits and inspections. Investigate and resolve quality issues in coordination with operations. Train and coach QA specialists and production staff on quality procedures and best practices. Manage retention samples, lab equipment calibration, and environmental monitoring programs. Requirements: Qualifications: Education: Bachelor's degree in food science, Animal Science, Microbiology, or a related field (preferred) Experience: 3+ years in a quality assurance role in food or pet food manufacturing 2+ year in a supervisory or leadership position Skills: Bilingual, English/Spanish Computer skills Knowledge of pet food industry regulations (AAFCO, FDA, FSMA) Strong understanding of HACCP, GMP, and GFSI standards Excellent communication, leadership, and problem-solving skills Proficiency in Microsoft Office and quality management systems Ability to work in a fast-paced, manufacturing environment Certifications (preferred but not required): HACCP Certification SQF Practitioner or BRC knowledge PCQI Certification Working Conditions: May require extended periods of standing or walking Must be able to lift up to 25-50 lbs occasionally May require off-shift work depending on production needs

Job Description We're hiring a Quality Control Supervisor to oversee service quality across janitorial operations and ensure cleaning standards are consistently met. This role focuses on inspections, team oversight, and continuous improvement to maintain high client satisfaction. What You'll Do Conduct routine quality inspections across assigned janitorial accounts Ensure cleaning services meet company standards and client expectations Identify deficiencies and coordinate corrective actions with field teams Train and support janitorial staff on quality and safety procedures Communicate inspection results, issues, and improvements with management Requirements Experience in janitorial services, facilities management, or quality control Strong attention to detail and inspection skills Ability to manage multiple sites and priorities Clear communication and leadership abilities Valid driver's license and reliable transportation Benefits Paid time off (PTO) and company holidays Opportunities for growth and advancement Stable client portfolio and consistent workload Supportive, team-oriented work environment

GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pumps, roofing, windows, and more. Over 1 million homeowners have benefited from our simple, fast, and frictionless technology that makes the adoption of these products more affordable, accessible, and easier to understand. Thousands of professionals deploying home efficiency and solar solutions rely on GoodLeap's proprietary, AI-powered applications and developer tools to drive more transparent customer communication, deeper business intelligence, and streamlined payment and operations. Our platform has led to more than $30 billion in financing for sustainable solutions since 2018. GoodLeap is also proud to support our award-winning nonprofit, GivePower, which is building and deploying life-saving water and clean electricity systems, changing the lives of more than 1.6 million people across Africa, Asia, and South America. Position Summary GoodLeap is seeking a Senior Quality Engineer to join our Quality Engineering team in their mission to accelerate high-quality delivery and measurably improve resilience. The ideal candidate will have a strong understanding of software quality processes and best practices, with a demonstrated ability to solve complex problems through collaboration and innovative thinking. The Senior Quality Engineer will be responsible for developing test strategies, authoring automated tests, executing tests, and advising on testability and best practices for quality by participating in all phases of the software development lifecycle. Senior Quality Engineers may directly support development teams as an embedded team member and will implement and enhance the measurement of actionable quality metrics and outcomes related to resilience. The Senior Quality Engineer position will offer the successful candidate the opportunity to influence a comprehensive quality program alongside an energetic team focused on high-quality delivery at high velocity. The processes and tests developed by the Senior Quality Engineer will strengthen the foundation of a growing culture of quality, and this role will offer numerous opportunities to define how experiences are discovered and delivered at GoodLeap. Essential Job Duties and Responsibilities * Develop, maintain, and enhance test automation frameworks for mobile platforms * Develop and execute tests focused on payments platforms and functionality * Define, document, and execute comprehensive test strategies for technology products, including unit, component, integration, and end-to-end testing across multiple features, services, and user journeys * Act as the embedded quality owner for one or more cross-functional product teams, developing trust-based partnerships and promoting a quality-first mindset throughout planning, development, deployment, and release * Influence and support the team's goals related to test automation, reliability, performance, and resilience, measurably shifting testing efforts earlier in the development lifecycle and increasing velocity without compromising quality * Author and maintain automated tests (e.g. functional regression tests) using modern testing frameworks for APIs, web applications, and services * Perform manual component-level testing, integration testing, exploratory testing, and regression testing as needed to validate features and expose risks not yet covered by test automation * Develop and maintain API test suites validating contract integrity, expected system behavior, and performance * Collaborate with software engineers to guide best practices in unit and integration testing and define team working agreements to execute * Coach and mentor software engineers to author tests and develop test code that aligns with established Quality Engineering strategy and best practices * Execute end-to-end, cross-team testing initiatives as a subject matter expert (SME) or dedicated tester supporting complex large-scale initiative test efforts * Implement and improve measurement of actionable quality metrics and outcomes related to coverage, product reliability, and organizational resilience * Develop, maintain, and execute clear test plans, test cases, and test reports, providing transparency into coverage and risk across work streams * Analyze defect trends, conduct root cause analysis, and proactively identify opportunities for improvement in both process and product Required Skills, Knowledge and Abilities * Demonstrated experience developing, maintaining, and enhancing automated test frameworks for mobile platforms and applications * Proven experience as a Quality Engineer or SDET embedded in agile software development teams, ideally within fintech or enterprise SaaS environments * Strong experience defining and executing test strategies across multiple testing layers (including unit, component, integration, & end-to-end) and collaborating with developers on test ownership and implementation * Proficiency with automated testing frameworks (e.g., Appium, Selenium, Playwright) and scripting automated tests at various levels of the stack * Hands-on experience using Postman, Insomnia, or similar API testing tools for validation of service behavior, performance, and reliability * Strong understanding of test engineering best practices, including exploratory testing, performance testing, functional testing, and risk-based prioritization * Familiarity with test case management systems (e.g. Xray, TestRail, Zephyr) and issue tracking tools (e.g. Jira). * Experience with version control and continuous integration tools (e.g., Git, GitHub Actions, Jenkins) and pipelines * Strong interpersonal and collaboration skills with the ability to communicate risk and advocate for quality outcomes with technical and non-technical stakeholders including Product, Design, Strategy, and Software Engineering * Demonstrated ability to lead quality initiatives, mentor teammates, and handle multiple competing priorities with minimal supervision * Ability to influence in collaborative settings and experience working with peers to translate quality-focused goals into objectives and plans for delivery * Demonstrated skill in developing test plans, assessing risk, writing bug reports, and providing relevant data for defect reporting and tracking * Direct experience developing automated test suites and writing test code * Ability to work independently with minimal supervision and as a team player * Experience or exposure to mobile applications is a plus $146,000 - $170,000 a year In addition to the above salary, this position may be eligible for a bonus and equity. Additional Information Regarding Job Duties and s: Job duties include additional responsibilities as assigned by one's supervisor or other managers related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and other skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law. If you are an extraordinary professional who thrives in a collaborative work culture and values a rewarding career, then we want to work with you! Apply today! We are committed to protecting your privacy. To learn more about how we collect, use, and safeguard your personal information during the application process, please review our Employment Privacy Policy and Recruiting Policy on AI. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

In this senior leadership role, you will partner with all departments to drive DOT compliance, fleet and transportation safety, process safety, food safety program development and management, quality oversight, and EHS excellence. The ideal candidate brings proven experience managing large-scale teams, a results-oriented mindset, and a passion for building a zero-incident, quality-driven culture. Key Responsibilities Lead DOT compliance initiatives, ensuring alignment with 49 CFR regulations, timely reporting, and audit readiness Develop and manage a comprehensive fleet safety program for 640 vehicles and 850 drivers/technicians, including driver qualification, training curricula, telematics oversight, and performance metrics Oversee transportation safety strategy, encompassing risk assessments, incident investigation, and corrective action tracking Drive process safety management (PSM) efforts: hazard analyses (HAZOP, LOPA), incident investigations, management of change reviews, and standard operating procedure documentation Design, implement, and audit the food safety program-aligning with FSMA, GMP, HACCP, and customer requirements Champion quality management systems, ensuring ISO 9001 (or equivalent) and customer-specific standards are met Build and maintain EHS programs covering injury and illness prevention, environmental compliance, workplace health, hazard communication, and emergency response planning Partner with depot supervisors and managers to conduct safety and quality audits, site inspections, risk assessments, and follow up on corrective actions Serve as primary liaison with regulatory agencies (DOT, OSHA, EPA, FDA), leading inspections, addressing findings, and implementing sustainable remediation plans Establish and track key performance indicators (KPIs) for safety, quality, and compliance; deliver regular reports and insights to executive leadership Cultivate a safety-and-quality first culture through leadership coaching, toolbox talks, and cross-functional training sessions Minimum Qualifications Bachelor's degree in safety engineering, environmental health & safety, industrial engineering, management, business administration, or related field Minimum of 3 years' leadership experience Demonstrated responsibility for safety and quality oversight of large, diverse teams (for example technicians, drivers, and back-office staff) Proven track record deploying data-driven safety and quality programs, reducing incident rates, and continuous improvement Strong analytical, communication, and interpersonal skills with the ability to influence at all levels Preferred Qualifications Master's degree in safety management, industrial hygiene, environmental science, management, business administration, or related discipline Certified Safety Professional (CSP), Certified Industrial Hygienist (CIH), or Certified Director of Safety (CDS) certification Deep expertise in DOT regulations (49 CFR), PSM (OSHA 29 CFR 1910.119), OSHA general industry standards, and quality management principles Previous experience as a Director, Safety & Quality or in a comparable senior safety and quality leadership role NuCO2 provides competitive pay and an exceptional benefits package, including health, dental, disability, and life insurance; paid holidays and vacation; a 401(k) retirement plan; employee discounts; and opportunities for educational and professional development. Additional compensation may vary depending on the position and organizational level. Build your future with us while making an impact every day! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, pregnancy, sexual orientation, gender identity or expression, or any other reason prohibited by applicable law.

At Petfolk, we're reimagining veterinary care by blending high-quality medicine with a welcoming, connected experience for pets, their families, and the professionals who care for them. Quality Assurance & Customer Feedback Manager Employment Type: Full-time Location: Boca Raton, FL (Preferred) or New York City, NY Department: Virtual Care Center Reports to: Director of Virtual Operations, Virtual Care Center FLSA Status: Exempt Compensation: $65,000 - $85,000 base Job Summary: At Petfolk, we believe that exceptional veterinary care and best-in-class customer experiences go hand in hand. The Quality Assurance & Customer Feedback Manager leads Petfolk's quality and feedback programs across the Virtual Care Center, ensuring that every virtual interaction-whether a chat, call, or review-reflects the same compassion, accuracy, and medical excellence found in our clinics. This role sits at the intersection of data, empathy, and process, responsible for cultivating a deep understanding of our clients' experiences and transforming that insight into action. They own Petfolk's Quality and Voice of the Customer programs, defining and overseeing how we measure success, identify and surface trends, and communicate progress across the company. Petfolk is a process-oriented medical organization, and this role is key to balancing that rigor with the soft touch and high EQ that define our brand. The QA & Feedback Manager ensures consistency without losing humanity-bringing together structure and sensitivity to elevate both team performance and client trust. As the company grows, this leader will architect scalable systems that pair human insight with AI-driven QA tools, ensuring our standards of care and service evolve seamlessly with our expansion. Ultimately, they'll help Petfolk stay true to its promise: to deliver compassionate, proactive, and problem-solving support that makes every client feel seen, heard, and cared for every time. ESSENTIAL LEADERSHIP DUTIES & RESPONSIBILITIES: 1. Quality Assurance Program Design, build, implement, and manage a next-generation QA program for Petfolk's 55+ agent virtual team across three verticals: Customer Support, TeleAdvice, and Prescription Support. Conduct call, chat, SMS, and email audits focused on empathy, compliance, and accuracy Create and maintain QA scorecards, calibration guides, and audit schedules to ensure consistent evaluation standards. Conduct call, chat, SMS, and email audits focused on empathy, compliance, and medical accuracy, partnering with medical leadership where needed. Partner with Team Leads, Lead Manager, Director, and L&D to translate QA trends into targeted coaching, training updates, and process improvements. Lead calibration sessions and build structured feedback loops to align scoring, drive coaching, consistency, and operational improvements. Investigate recurring QA issues, perform root cause analysis, and recommend corrective actions. Monitor and report QA performance metrics, including calibration accuracy and average QA scores by vertical. Translate QA and client feedback insights into learning opportunities by partnering with L&D to evolve training content, coaching priorities, and onboarding programs. Develop a roadmap to integrate AI-assisted QA and agent performance monitoring, ensuring alignment with both human and AI-assisted service models. Create and publish "State of Quality" reports summarizing what's being measured, how we're performing, and what levers are in motion to improve outcomes. 2. Customer Feedback Strategy Own Petfolk's Voice of the Customer strategy, consolidating feedback from NPS, reviews, and sentiment analytics. Take over current post-interaction and post-visit surveys and suggest, seek alignment, and implement changes to ensure results feed into actionable insights. Identify recurring client pain points and escalate themes to operations, medical, or product leaders for resolution. Benchmark Petfolk's client sentiment and satisfaction scores against industry norms to identify growth opportunities. Collaborate with Marketing, Operations, and Medical leadership to ensure feedback results drive measurable improvements. Develop and refine systems that capture and synthesize all customer feedback into actionable insights for executive and field leadership. Identify focus areas based on data trends and emerging themes; drive prioritization and follow-up planning with key stakeholders. Respond to online reviews and client feedback in alignment with Petfolk's tone and brand standards. Partner with Medical and Operations leaders to ensure feedback translates into meaningful, measurable improvements. 3. Technology, Data, & Insights Leadership Own the technology stack and data architecture for QA and Voice of Customer systems; partner with engineering and analytics teams on scaling solutions. Oversee QA and VoC tools, including feedback management systems and BI dashboards. Partner with Analytics and Engineering to develop tagging taxonomies and automate feedback categorization. Streamline evaluations and detect trends by implementing AI-enabled Quality Assurance (QA) workflows, upon the business's decision to adopt an AI tool. Create and present "State of Quality" reports summarizing trends, wins, and improvement initiatives for leadership. Track and communicate progress against key KPIs, including QA accuracy, client sentiment, and resolution improvements. Continuously evaluate new tools and methodologies to automate, streamline, and deepen insights. Ensure QA and feedback data are easily accessible and understood by stakeholders across the organization. Support the executive team with concise, actionable reporting that connects customer feedback trends to business performance. OWNED KPIs 1. Quality Maintain QA accuracy and calibration consistency scores Client sentiment improvement across virtual teams Deliver timely QA results and coaching feedback post interaction review. Reduce repeat quality issues or coaching themes quarter over quarter. Monitor and report on performance trends across Customer Support, TeleAdvice, and Prescription Support, and report on average QA score per vertical % of QA-driven or feedback-driven process improvements implemented Customer satisfaction score growth in the virtual ecosystem 2. Voice of Customer Measurable improvement in average sentiment score across all virtual channels. Response rate within defined SLA targets for all client reviews and escalations. Increase satisfaction and loyalty metrics (CSAT and NPS) through targeted quality and service improvements. Timeliness of client review responses and escalations based on SLAs Reduction in repeat issues and escalations COMPETENCIES AND EXPERIENCE: 5-7 years of experience in Quality Assurance, Customer Experience, or Voice of the Customer leadership, ideally within an omni channel contact-center or healthcare environment. Proficiency with CRM and QA systems (Gladly, Zendesk, Verint/Impact 360, Clarabridge, or similar). Experience using survey and feedback tools (NPS, Qualtrics, or similar). Proven success designing or scaling a QA or VoC program across a 50+ person support organization. Experience using data visualization or BI tools (Looker, Tableau, Power BI, or equivalent). Strong analytical writing and presentation skills; able to translate data into clear business recommendations for executive audiences. Demonstrated ability to lead cross-functional initiatives, influence stakeholders, and implement process improvements. Exceptional attention to detail and ability to manage multiple priorities under tight timelines. Deep understanding of client sentiment analytics, call auditing, and NPS methodology. Experience with AI-enabled QA or analytics preferred. Passion for animals and alignment with Petfolk's mission of driving medical and customer experience excellence in veterinary care. Preferred: Understanding of contact-center KPIs, quality calibration methods, and continuous-improvement frameworks (Six Sigma, Lean, or similar). TRAVEL REQUIRED: Occasional travel, up to 10%, may be required for training, meetings, or project work at Petfolk clinics or headquarters. Travel may include short in-person visits to PCC locations to understand workflows and maintain connections with on-site teams. All travel will be scheduled in advance and supported through Petfolk's standard travel processes. PHYSICAL REQUIREMENTS: Ability to remain seated or standing for extended periods while working on a computer. Frequent use of hands, wrists, and fingers to operate a keyboard, mouse, and other office equipment. Must be able to communicate clearly through phone, video, and written channels. Reasonable accommodations will be made for qualified individuals with disabilities to perform essential job functions. This in no way states or implies that these are the only duties to be performed by the employee filling this position. The employee will be required to follow any other job-related instructions and to perform any other job-related duties requested by management. Management has the right to add to, revise, or delete information in this job description. Reasonable accommodation will be made to enable qualified individuals with disabilities to perform the essential functions of this position. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship. Petfolk is an equal opportunity employer. It is the policy of the company to prohibit discrimination and harassment of any type and to afford equal employment opportunities to employees and applicants without regard to race, color, religion, sex, national origin, age, disability, genetic information, gender identity or expression, or veteran status.

Forgen is dedicated to building a better future - for generations. Senior Quality Control Managers work to understand the client's needs and requirements by ensuring company and customer quality standards are being met. This role is responsible for maintaining quality assurance processes, testing of materials, and recording/analyzing of the results gathered during testing. Conduct and/or supervise quality tests, inspection checks, calibrate equipment, and communicate test results. Maintain project document control and compose and consign submittals that meet the requirements outlined in the project plans, technical specifications, and other project documents. Additionally, interpret project specifications and plans; ensuring that the projects are compliant with project documents, regulatory agencies, and company health and safety guidelines. Forgen Overview Forgen is a leading geotechnical and specialty civil construction company operating across North America. We are dedicated to delivering innovative solutions for complex civil, geotechnical, and environmental challenges, guided by our core values of integrity, passion, teamwork, and smart work. Key Responsibilities Embrace Forgen's Core Values in all aspects of the job. Lead, Manage and be Accountable for their direct reports. Execute comprehensive inspections to align with the standards outlined in project plans, technical specifications, and relevant project documentation, ensuring the consistent attainment of high-quality outcomes. Foster an environment of cleanliness and enforce stringent safety protocols among staff members, cultivating a secure and conducive working atmosphere. Devote attention to effecting quality corrective actions that guarantee the fulfillment of project requirements and specifications. Prepare and deliver reports as mandated by project specifications, furnishing project managers and clients with requisite documentation. Uphold meticulous documentation practices to facilitate meticulous auditing processes. Supervise the collection of samples in accordance with relevant ASTM standards applicable to the assigned project, upholding precision and accuracy. Assure the proper calibration and functioning of measuring equipment, proactively arranging repairs for any malfunctioning equipment. Methodically record and document test results in alignment with established protocols. Engage in quality calibrations and internal audits with the utmost professionalism and precision. Stay updated with the latest industry knowledge by actively engaging in reading technical publications, participating in seminars, and embracing educational opportunities. Collaborate seamlessly with government agencies during inspection processes, fostering a cooperative and compliant approach. Work in conjunction with project management to ensure projects are executed punctually, adhering to schedules and allocated budgets. Develop project submittals that align meticulously with project specifications and plans. Manage the project database designated for document control, encompassing client-driven platforms such as RMS, Aconex, ProLog, etc. Perform additional assignments and special projects as directed. Basic Qualifications Degree in Engineering or Construction Management or equivalent experience. Ten plus years of quality control experience required. Experience in quality control management, preferably in a senior leadership capacity, demonstrating a track record of delivering exceptional results. Knowledge of construction engineering technology, codes and standards, and an in-depth understanding of the interdependence and relationship between other functional units. Proven leadership abilities, with a knack for motivating and empowering team members to achieve peak performance and drive continuous improvement. Highly skilled in quality processes and statistical techniques. Strong knowledge of measurement and test equipment. Knowledge of relevant legislation and quality control standards. Ability to interpret instructions whether written, spoken, or in a diagram. Knowledge of mathematics such as arithmetic, geometry, calculus, and statistics and their relevant applications. Excellent computer skills including knowledge and experience with Microsoft Office, Outlook, and Excel. Working knowledge of data collection, data analysis, evaluation, and scientific method. Strong organizational, problem-solving, and analytical skills; able to manage priorities and workflow. Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm. Above average oral and written communication skills, leadership skills, along with use of independent judgement and creativity applied to resolution of issues. Highly proactive and responsive to internal and external customers. Ability to exercise independent judgment and advise project leadership on complex issues. Strong attention to detail. Commitment to excellence and high standards. Ability to work with all levels of management. Valid Driver's License and ability to drive on behalf of company business. Preferred Qualifications The following safety training is preferred, but not mandatory. Company will provide additional training, as necessary. 40-Hour HAZWOPER Training 8-Hour OSHA Refresher. Competent Person Safety Training. 30-Hour OSHA Construction Safety Training. EM 385-1-1 Training USACE Construction Quality Management (CQM) Training Contractors Physical Demands & Work Environment This role requires lifting up to 50 pounds, extended standing or walking on project sites, climbing in and out of equipment, and working in confined spaces or at heights. Work conditions and demands may vary, with possible exposure to heavy machinery, chemicals, dust, fumes, noise, and extreme weather. Proper PPE, including protective eyewear, gloves, a hard hat, and steel-toed boots, is required. Effective communication, tool use, and adherence to safety protocols are essential. This job description outlines the general scope of work and is not exhaustive. Employees may be assigned additional duties as needed. Requirements may be adjusted to accommodate disabilities, except where they pose a direct safety risk. Perks and Benefits Forgen offers a comprehensive benefits package, including medical, dental, vision, retirement plans, bonuses, paid time off, and more. We support a flexible work model for most non-craft positions and provide additional perks like education assistance, wellness programs, and employee awards. Equal Opportunity Forgen is an equal-opportunity employer and prohibits discrimination based on any legally protected status. Privacy Policy At Forgen, we are committed to protecting your privacy. We collect and use your personal data to manage the recruitment process, including assessing your application, verifying information, and, if applicable, entering into an employment contract. Your information may be shared with authorized third parties who perform services on our behalf, such as background checks, and only where permitted by law. We implement appropriate security measures to safeguard your information and retain it only as long as necessary for recruitment and legal purposes. You have the right to access, correct, or request deletion of your data, and to withdraw your consent at any time where applicable. For questions or to exercise your rights, please contact *************. California Privacy Policy Agency Policy

Job Description Who we are: Cosmetic Solutions is a leader in the development and manufacturing of scientifically proven, innovative personal care products. With a focus on, face, body, hair, OTC, and professional use formulations, we create some of the most cost effective, high quality and powerful products on the market. Providing world class services to up and coming businesses, large established brands, physicians, estheticians and other skin care professionals; we specialize in research & development, custom formulization, graphic design, manufacturing, packaging and delivery. Job Title: Quality Assurance Specialist - Supplier Quality Location: United States (On-site, CDMO Manufacturing Facility) Reports to: Quality Director Position Summary The Quality Assurance Specialist - Supplier Quality is responsible for managing all aspects of supplier quality and compliance within a cosmetics and topical over-the-counter (OTC) pharmaceutical contract development and manufacturing organization (CDMO). This role oversees supplier qualification, monitoring, and disqualification to ensure compliance with applicable regulatory standards, including FDA, ISO, and cGMP requirements. The position works cross-functionally with Procurement, Manufacturing, R&D, and Quality departments to ensure that all suppliers consistently meet quality, safety, and regulatory expectations. Key Responsibilities Supplier Quality Management Lead all aspects of supplier quality oversight, including onboarding, qualification, routine monitoring, and disqualification or exit. Evaluate and qualify suppliers across multiple categories: raw materials/ingredients, packaging components, printed materials, testing laboratories, and GMP service providers. Develop and maintain the Approved Supplier List (ASL) to ensure alignment across Procurement, R&D, and Operations. Perform supplier risk assessments and maintain supplier performance metrics and trend analyses for management review. Ensure supplier documentation and records comply with Good Manufacturing Practices (GMP) and Good Documentation Practices (GDP). Auditing & Compliance Plan and execute supplier audits (on-site and remote) to assess adherence to regulatory and internal quality standards (e.g., 21 CFR Part 211, ISO 9001, ISO 22716, ISO 17025). Manage audit schedules, reports, corrective and preventive actions (CAPAs), and Supplier Corrective Action Requests (SCARs). Review and approve supplier change notifications, assessing potential impact on product quality and regulatory compliance. Maintain supplier certifications and registrations (e.g., ISO, FDA, state-level registrations) and ensure timely renewals. Quality Systems Oversight Manage supplier-related quality agreements, quality risk assessments, monitoring reports, and change control activities. Support and lead supplier-related investigations and root cause analyses for deviations and nonconformances. Participate as a subject matter expert (SME) during internal audits, client audits, and health authority inspections. Ensure continuous improvement of supplier quality programs by analyzing performance data and driving process optimization initiatives. Cross-Functional Collaboration Partner with R&D, Manufacturing, Regulatory Affairs, Procurement, and Quality Control to ensure supplier capabilities align with product and regulatory requirements. Support the raw material approval program, ensuring appropriate testing, documentation, and qualification are in place prior to use. Regulatory Awareness & Continuous Improvement Stay informed on current regulatory trends, agency inspection findings (e.g., FDA Warning Letters), and evolving global standards affecting supplier quality management. Recommend and implement improvements to strengthen supplier oversight and ensure compliance with emerging industry best practices. Qualifications & Experience Experience: A High School Diploma or GED with 10 years' experience or an associate or bachelor's degree with 3-5 years of experience in Quality Assurance or Supplier Quality, ideally within a regulated cosmetics, OTC drug, personal care, food/supplement, or medical device environment. Regulatory Knowledge: Working knowledge of 21 CFR Parts 210/211, ISO 9001, ISO 22716 (Cosmetic GMPs), and ISO 17025 requirements. Technical Skills: Proficient in conducting supplier audits, risk assessments, CAPA management, and data-driven quality reporting. Experienced in AQL (Acceptable Quality Level) sampling inspection techniques; AQL certified preferred. Analytical Skills: Strong ability to identify compliance issues, perform root cause analysis, and implement effective corrective actions. Communication: Excellent verbal and written communication skills, with the ability to clearly convey technical and regulatory information to internal teams and suppliers. Soft Skills: Strong interpersonal and organizational skills; able to work independently, manage multiple priorities, and maintain confidentiality. System Experience: Familiarity with Quality Management Systems (QMS), document control systems, and supplier management databases preferred. Education Minimum: High School Diploma or GED Preferred: Associate's or Bachelor's degree in a scientific, engineering, or quality-related discipline (e.g., Chemistry, Biology, Pharmaceutical Sciences, or Quality Management). Additional Information This position may require occasional domestic and international travel to perform supplier audits and assessments. Candidates should be comfortable working in a fast-paced, highly regulated CDMO environment supporting both cosmetics and OTC pharmaceutical clients. Equal Employment Opportunity Cosmetic Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status, and will not be discriminated against on the basis of disability.

About GoodLeap:GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pumps, roofing, windows, and more. Over 1 million homeowners have benefited from our simple, fast, and frictionless technology that makes the adoption of these products more affordable, accessible, and easier to understand. Thousands of professionals deploying home efficiency and solar solutions rely on GoodLeap's proprietary, AI-powered applications and developer tools to drive more transparent customer communication, deeper business intelligence, and streamlined payment and operations. Our platform has led to more than $30 billion in financing for sustainable solutions since 2018. GoodLeap is also proud to support our award-winning nonprofit, GivePower, which is building and deploying life-saving water and clean electricity systems, changing the lives of more than 1.6 million people across Africa, Asia, and South America. Position Summary GoodLeap is seeking a Senior Quality Engineer to join our Quality Engineering team in their mission to accelerate high-quality delivery and measurably improve resilience. The ideal candidate will have a strong understanding of software quality processes and best practices, with a demonstrated ability to solve complex problems through collaboration and innovative thinking. The Senior Quality Engineer will be responsible for developing test strategies, authoring automated tests, executing tests, and advising on testability and best practices for quality by participating in all phases of the software development lifecycle. Senior Quality Engineers may directly support development teams as an embedded team member and will implement and enhance the measurement of actionable quality metrics and outcomes related to resilience. The Senior Quality Engineer position will offer the successful candidate the opportunity to influence a comprehensive quality program alongside an energetic team focused on high-quality delivery at high velocity. The processes and tests developed by the Senior Quality Engineer will strengthen the foundation of a growing culture of quality, and this role will offer numerous opportunities to define how experiences are discovered and delivered at GoodLeap.Essential Job Duties and Responsibilities Develop, maintain, and enhance test automation frameworks for mobile platforms Develop and execute tests focused on payments platforms and functionality Define, document, and execute comprehensive test strategies for technology products, including unit, component, integration, and end-to-end testing across multiple features, services, and user journeys Act as the embedded quality owner for one or more cross-functional product teams, developing trust-based partnerships and promoting a quality-first mindset throughout planning, development, deployment, and release Influence and support the team's goals related to test automation, reliability, performance, and resilience, measurably shifting testing efforts earlier in the development lifecycle and increasing velocity without compromising quality Author and maintain automated tests (e.g. functional regression tests) using modern testing frameworks for APIs, web applications, and services Perform manual component-level testing, integration testing, exploratory testing, and regression testing as needed to validate features and expose risks not yet covered by test automation Develop and maintain API test suites validating contract integrity, expected system behavior, and performance Collaborate with software engineers to guide best practices in unit and integration testing and define team working agreements to execute Coach and mentor software engineers to author tests and develop test code that aligns with established Quality Engineering strategy and best practices Execute end-to-end, cross-team testing initiatives as a subject matter expert (SME) or dedicated tester supporting complex large-scale initiative test efforts Implement and improve measurement of actionable quality metrics and outcomes related to coverage, product reliability, and organizational resilience Develop, maintain, and execute clear test plans, test cases, and test reports, providing transparency into coverage and risk across work streams Analyze defect trends, conduct root cause analysis, and proactively identify opportunities for improvement in both process and product Required Skills, Knowledge and Abilities Demonstrated experience developing, maintaining, and enhancing automated test frameworks for mobile platforms and applications Proven experience as a Quality Engineer or SDET embedded in agile software development teams, ideally within fintech or enterprise SaaS environments Strong experience defining and executing test strategies across multiple testing layers (including unit, component, integration, & end-to-end) and collaborating with developers on test ownership and implementation Proficiency with automated testing frameworks (e.g., Appium, Selenium, Playwright) and scripting automated tests at various levels of the stack Hands-on experience using Postman, Insomnia, or similar API testing tools for validation of service behavior, performance, and reliability Strong understanding of test engineering best practices, including exploratory testing, performance testing, functional testing, and risk-based prioritization Familiarity with test case management systems (e.g. Xray, TestRail, Zephyr) and issue tracking tools (e.g. Jira). Experience with version control and continuous integration tools (e.g., Git, GitHub Actions, Jenkins) and pipelines Strong interpersonal and collaboration skills with the ability to communicate risk and advocate for quality outcomes with technical and non-technical stakeholders including Product, Design, Strategy, and Software Engineering Demonstrated ability to lead quality initiatives, mentor teammates, and handle multiple competing priorities with minimal supervision Ability to influence in collaborative settings and experience working with peers to translate quality-focused goals into objectives and plans for delivery Demonstrated skill in developing test plans, assessing risk, writing bug reports, and providing relevant data for defect reporting and tracking Direct experience developing automated test suites and writing test code Ability to work independently with minimal supervision and as a team player Experience or exposure to mobile applications is a plus Additional Information Regarding Job Duties and s: Job duties include additional responsibilities as assigned by one's supervisor or other managers related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and other skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law. If you are an extraordinary professional who thrives in a collaborative work culture and values a rewarding career, then we want to work with you! Apply today! We are committed to protecting your privacy. To learn more about how we collect, use, and safeguard your personal information during the application process, please review our Employment Privacy Policy and Recruiting Policy on AI.

Job Description In this senior leadership role, you will partner with all departments to drive DOT compliance, fleet and transportation safety, process safety, food safety program development and management, quality oversight, and EHS excellence. The ideal candidate brings proven experience managing large-scale teams, a results-oriented mindset, and a passion for building a zero-incident, quality-driven culture. Key Responsibilities Lead DOT compliance initiatives, ensuring alignment with 49 CFR regulations, timely reporting, and audit readiness Develop and manage a comprehensive fleet safety program for 640 vehicles and 850 drivers/technicians, including driver qualification, training curricula, telematics oversight, and performance metrics Oversee transportation safety strategy, encompassing risk assessments, incident investigation, and corrective action tracking Drive process safety management (PSM) efforts: hazard analyses (HAZOP, LOPA), incident investigations, management of change reviews, and standard operating procedure documentation Design, implement, and audit the food safety program-aligning with FSMA, GMP, HACCP, and customer requirements Champion quality management systems, ensuring ISO 9001 (or equivalent) and customer-specific standards are met Build and maintain EHS programs covering injury and illness prevention, environmental compliance, workplace health, hazard communication, and emergency response planning Partner with depot supervisors and managers to conduct safety and quality audits, site inspections, risk assessments, and follow up on corrective actions Serve as primary liaison with regulatory agencies (DOT, OSHA, EPA, FDA), leading inspections, addressing findings, and implementing sustainable remediation plans Establish and track key performance indicators (KPIs) for safety, quality, and compliance; deliver regular reports and insights to executive leadership Cultivate a safety-and-quality first culture through leadership coaching, toolbox talks, and cross-functional training sessions Minimum Qualifications Bachelor's degree in safety engineering, environmental health & safety, industrial engineering, management, business administration, or related field Minimum of 3 years' leadership experience Demonstrated responsibility for safety and quality oversight of large, diverse teams (for example technicians, drivers, and back-office staff) Proven track record deploying data-driven safety and quality programs, reducing incident rates, and continuous improvement Strong analytical, communication, and interpersonal skills with the ability to influence at all levels Preferred Qualifications Master's degree in safety management, industrial hygiene, environmental science, management, business administration, or related discipline Certified Safety Professional (CSP), Certified Industrial Hygienist (CIH), or Certified Director of Safety (CDS) certification Deep expertise in DOT regulations (49 CFR), PSM (OSHA 29 CFR 1910.119), OSHA general industry standards, and quality management principles Previous experience as a Director, Safety & Quality or in a comparable senior safety and quality leadership role NuCO2 provides competitive pay and an exceptional benefits package, including health, dental, disability, and life insurance; paid holidays and vacation; a 401(k) retirement plan; employee discounts; and opportunities for educational and professional development. Additional compensation may vary depending on the position and organizational level. Build your future with us while making an impact every day! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, pregnancy, sexual orientation, gender identity or expression, or any other reason prohibited by applicable law.

Job Description Who we are: Cosmetic Solutions is a leader in the development and manufacturing of scientifically proven, innovative personal care products. With a focus on, face, body, hair, OTC, and professional use formulations, we create some of the most cost effective, high quality and powerful products on the market. Providing world class services to up and coming businesses, large established brands, physicians, estheticians and other skin care professionals; we specialize in research & development, custom formulization, graphic design, manufacturing, packaging and delivery. Job Title: Quality Assurance Specialist - Calibrations and Audits Organizational Relationships Reports to: Quality Assurance Director Supports: Manufacturing Facilities Quality Assurance Responsibilities will include, but are not limited to: CALIBRATIONS / PEST CONTROL Calibration program management: manage calibration system spreadsheet, schedule calibrations with 3rd party vendors, and communicate with 3rd party vendors about failures, repairs, and trends of equipment. Create POs in systems like NetSuite for approved calibration quotes and coordinate execution of services. Documentation and compliance: Maintain complete records of all calibration, maintenance, and repairs in compliance with regulations like Good Manufacturing Practices (GMP) and Good Documentation Practices (GDP). Standard Operating Procedures (SOPs): Read, follow, and potentially write or revise calibration-related SOPs for new and existing equipment. External vendor management: Coordinate with 3rd party vendors for specialized calibration services or repairs that are not performed in-house. Approve 3rd party calibration companies and equipment vendors via supplier qualification and audit procedure. Technical knowledge: Strong understanding of calibration principles and proficiency with calibration standards, instruments, and software. Investigate and resolve major instrument-related issues and out-of-tolerance (OOT) reports. Analyze calibration data to identify trends, improve measurement processes, and minimize equipment downtime. Deviation and corrective action: Investigate and troubleshoot equipment that fails calibration. This includes documenting "out of tolerance" findings, participating in non-conformance reports, and implementing Corrective and Preventive Actions (CAPA). Act as a technical liaison between calibration, maintenance, quality, and other departments. Create metrics to monitor instrument performance and analyze trends. Participate in site-wide shutdown meetings and lead calibration projects. Preventive maintenance (PM) and repair: Manage the preventative maintenance (PM) programs for facility equipment (water system, analytical devices, manufacturing equipment) where applicable. Coordinate repairs of equipment as needed to minimize downtime and ensure reliable performance. Initiate and manage Change Controls to document modifications to instruments, processes, or calibration procedures. Enter calibration results and metadata into the Master Calibration Log; assign ID numbers and labels to new instruments and ensure scheduling of calibration services. Monitor the ISO certification status of calibration vendors. Audits: Participate in internal and external audits by regulatory agencies, acting as a subject matter expert for all metrology-related documentation. Pest control program management: manage the company pest control program in all company locations (Boca Raton and Pompano Beach) to include scheduling pest control visits on a regular and as-needed basis, maintain all records and pest control activities in compliance with regulations like Good Manufacturing Practices (GMP) and Good Documentation Practices (GDP). Standard Operating Procedures (SOPs): Read, follow, and potentially write or revise SOPs pertaining to pest control program. Maintain a pest control binder that includes a facility map, a list of chemicals used, and applicable company licenses. Escort pest control and calibration service providers. Conduct and document monthly and quarterly facility inspections at Boca and Pompano; identify and escalate any hygiene, facility condition, or pest risks. AUDITS Plan and conduct GMP and GxP audits: Perform audits of manufacturing facilities, internal laboratories, and warehouse/shipping operations to ensure compliance with current Good Manufacturing Practices (cGMP) and Good Laboratory Practices (GLP). Identify risks: Analyze manufacturing processes to identify potential vulnerabilities, control gaps, and inefficiencies. Provide recommendations: Prepare and present audit reports detailing findings, identify root causes, and make recommendations for corrective and preventive actions (CAPA) to management and the audit committee. Manage remediation: Follow up on audit findings to ensure that impacted departments and management have implemented corrective and preventive action plans effectively. Monitor regulatory trends: Stay informed about current regulatory trends, agency findings (e.g., FDA warning letters), and changes to regulations that should be reflected in company operations. Support external audits and inspections: Assist in preparing the company for audits and inspections by clients, health authorities, or other regulatory bodies (FDA, DBPR, ISO). Review quality systems: Evaluate the quality management system to ensure adherence to company standards and to drive continuous improvement in processes. Audit IT systems: Assess the security and control of information technology systems, including data integrity, cybersecurity measures, and electronic records. Examine training records of audited departments to ensure employee qualifications are current, identify gaps in required training, and verify compliance with regulatory and internal requirements. Provide training: Educate and train internal staff in audit, compliance, and inspection techniques. Experience: 3-5 years of experience in calibration or metrology, preferably within a regulated industry like drug, food/supplement, or medical devices. 3-5 years of experience in auditing, preferably within a regulated industry like drug, food/supplement, or medical devices. Regulatory knowledge: Comprehensive knowledge of industry regulations, such as GMP, GDP, 21 CFR Part 211, and relevant ISO standards. Problem-solving skills: Ability to recognize compliance problems quickly and conduct root-cause analysis. Communication skills: Strong written and verbal communication to explain technical information and document findings in reports. Strong written and verbal communication skills in English are essential for this role. Soft skills: Ability to work within groups to accomplish goals. Interpersonal skills are necessary for effective interviewing, investigation, and reporting. The ability to work independently, manage multiple priorities, and maintain discretion with confidential information is also critical. Education: A minimum of an associate's degree in a technical or scientific field is required. Bachelor's degree preferred. Equal Employment Opportunity Cosmetic Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status, and will not be discriminated against on the basis of disability. Employee Acknowledgement: PRINT NAME SIGN NAME DATE Signature of Cosmetic Solutions Representatives: TITLE PRINT NAME SIGN NAME DATE HUMAN RESOURCES DEPARTMENT MANAGEMENT