Quality assurance manager jobs in Milford, CT

Control # 4300600021 Work where every moment matters. Every day, over 40,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut's most comprehensive healthcare network. St. Vincent's Medical Center in Bridgeport has more than 3,200 employees. It includes a 473-bed community teaching hospital, a 76-bed inpatient psychiatric facility in Westport, a large multispecialty provider group, and special needs services for adults and children. St. Vincent's is the first hospital in Fairfield County to be integrated into the Hartford HealthCare network and is the system's second-largest hospital. Job Summary The Manager Quality Trauma Surgery Program provides leadership and operational support for the St. Vincent's Medical Center (SVMC) Trauma Program's (TP) development, implementation, and assessment to ensure an organized, effective, and efficient quality-focused, approach to providing high-quality trauma care. This position provides multiple services to include the coordination of TP initiatives between Trauma Program leaders, faculty, and HHC facilities, which includes clinical, educational, and research initiative collaboration and information sharing as relevant. This position's continuum of involvement spans departmental, inter-hospital, system, community, state, and national interventions. In addition, this role involves frequent interaction and collaboration with a variety of stakeholders across the HHC System and non-HHC facilities at a variety of professional and clinical levels with an emphasis on high-quality customer service. This position reports to Director of Clinical Operations, Inpatient Surgery with a substantial dyad of accountability to the Trauma Program Medical Director. Essential Functions/Responsibilities 1. Promotes and operationalizes the goals and objectives of the trauma program to achieve its strategic vision for an integrated system. Establishes collaborative partnerships with all relevant parties characterized by vision, leadership and communication. Oversee and manages Trauma Quality Performance Team consisting of a Performance Improvement Nurse, Trauma Registrars, and Injury Prevention Coordinator. Acts as a departmental representative/collaborator with all Injury Prevention Center initiatives. 2. Champions and leads quality performance improvement/evaluation and patient safety efforts that ensure compliance with hospital/department rules and regulations, policies and procedures. Collaborates with other Quality and Safety colleagues/programs to inform planning at the SVMC hospital and System level. Coordinates and manages standing TP meetings, M&Ms, and multi-disciplinary M&M and PIP meetings. 3. Provides leadership in the design and implementation of a systematic process for monitoring, evaluating and improving the quality and effectiveness of trauma patient care. Identifies quality of care issues and brings to closure to ensure quality patient care. Ensures process includes data abstraction and verification, query design, statistical analysis, trending and reporting, to develop data sets into useful information to develop strategies for achieving improved outcomes. 4. Collaborate with and/or supervises appropriate personnel to implement, maintain and administer quality trauma databases and files according to QA protocols, HIPPA standards and legal/risk management laws. Reviews and communicates data to appropriate staff members, regulatory agencies and the national trauma registry to ensure accurate risk-adjusted benchmarking. 5. Develops and implements outcome standards, credentialing standards, policies and procedures and clinical and system process pathways in collaboration with system participants. Provides required feedback to team members in quality improvement committees, health care teams and work group meetings. Works collaboratively with managers, educators, staff and affiliated institutions to coordinate quality improvement and development efforts system wide. 6. Delivers continuous quality improvement development initiatives for providers and staff to forward the mission of the department. Collaborates, develops and supports risk prevention and peer review policy. 7. Identifies and participates in areas for allied health and community education and prevention programs. Participates and collaborates with the Injury Prevention Coordinator. 8. Facilitate problem solving throughout the continuum of care with focus on cost awareness and concern for cost position in system activities. Participates in Root Cause Analysis (RCA) as relevant/appropriate. 9. Participate in legislative and professional forums related to trauma/surgery care in order to influence public policy and advocate for the needs of patients. Coordinates and collaborates on educational activities in a high-performance culture that emphasizes empowerment, quality, effectiveness and standards to achieve the mission of the healthcare system. Qualifications Licensure, Certification, Registration · Registered Nurse, Licensed in Connecticut. APRNs and PAs Licensed in CT also applicable Education · BS in Nursing required. · Healthcare Quality and Safety related advanced training or Certificate(s) preferred. · Master's degree in nursing or related field, or evidence of pursuing on a continuing basis with degree completion within 2 years of job acceptance preferred. Experience · Minimum Five (5) years of clinical experience in required areas such trauma care, emergency care, critical care and surgery. · Trauma Experience or prior/current TPM experience. · Experience in managing a healthcare related quality and safety program that includes quality management, peer review and program development. · Minimum of 2 years documented experience leading and building a multi-disciplinary performance improvement team and program with demonstrated successful outcomes preferred. · Evidence of past Scientific Journal Peer-Reviewed Publication preferred. Language Skills · Ability to read, write and speak English. Knowledge, Skills and Ability Requirements · Must possess knowledge of professional theory, practices, and regulations. · Strong interpersonal and communication skills. · Ability to work collaboratively with multidisciplinary team members, hospital staff, physicians and patients. · Ability to manage staff and change. · Strong critical thinking, problem solving and decision-making skills · Information management, analysis and presentation skills. · Strong ability to demonstrate cultural sensitivity in all interactions with patients/families and co-workers. · Must be able to work independently as well as collaboratively. · Must have a strong aptitude for detail. · Must be computer literate and be proficient in keyboarding, spreadsheets, word processing, and databases. · Documentation of continued professional growth. We take great care of careers. With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge - helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment.